UNITY Fitness Harbourfront

Informations sur UNITY Fitness Harbourfront
Heures d'ouverture
- Dimanche: 8h-20h
- Lundi: 5:45-22h
- Mardi: 5:45-22h
- Mercredi: 5:45-22h
- Jeudi: 5:45-22h
- Vendredi: 5:45-22h
- Samedi: 8h-20h
Notre commentaire de FitFit Canada sur UNITY Fitness Harbourfront :
Unity Fitness Harbourfront est un centre de remise en forme dynamique et accueillant situé au cœur de Toronto. Avec ses équipements modernes et un fort esprit communautaire, il propose un large éventail d'équipements de gym de pointe et une sélection diversifiée de cours de fitness, adaptés à tous les niveaux de forme physique.
Points forts :
- Des instructeurs experts qui inspirent et motivent, notamment Manuel, qui est très apprécié pour ses cours engageants et son attention personnelle.
- Un espace propre et bien entretenu qui favorise une excellente ambiance d'entraînement.
- Une large variété de cours, y compris le yoga, le Zumba, le spinning et l'entraînement en force, garantissant qu'il y en a pour tous les goûts.
- Des commodités pratiques, telles que des vestiaires équipés de serviettes et de produits de douche, améliorant ainsi l'expérience des membres.
- Un fort esprit communautaire où les membres se soutiennent mutuellement dans leurs parcours de remise en forme.
Bien que la salle de sport ait reçu des éloges pour son atmosphère de soutien et ses installations, certains utilisateurs ont soulevé des préoccupations concernant les annulations de cours, la communication sur les politiques et le besoin de matériel supplémentaire. La direction est réceptive et a reconnu ces points de retour, témoignant d'un engagement à améliorer continuellement l'expérience des membres.
Que vous soyez un athlète aguerri ou que vous commenciez juste votre parcours de remise en forme, Unity Fitness est déterminé à vous aider à atteindre vos objectifs tout en rendant chaque visite agréable.
Services, machines et classes dirigées
UNITY Fitness Harbourfront: Avis
Expérience négative: When I initially signed up, I was assured by the representative that the cancellation process would be straightforward and hassle-free. However, when I attempted to cancel my membership a year later, I encountered several issues that were contrary to what was promised. The front desk representative informed me they would send over the cancellation form but did not mention any specific 'cancellation period.' Unfortunately, the form was sent after this period had expired, which resulted in an additional month's fees. This oversight felt intentional, as if there was an aim to collect extra fees. Additionally, when I reached out for assistance, I was disappointed by the lack of support and empathy from the member experience representative. Their unhelpful attitude was a stark contrast to the friendly service I received when signing up. This experience has left me feeling that Unity prioritizes collecting fees over customer satisfaction. In comparison, other fitness gyms in Toronto have been understanding and accommodating when it comes to cancellations, without imposing additional charges once the intention to cancel is clear. I would advise caution to anyone considering joining Unity, as the promises of easy cancellation and friendly service may not align with the actual experience when attempting to leave. I have escalated my issue via email and requested a refund, but have faced resistance. I hope this feedback will be taken seriously and I am refunded. Additionally, I hope steps will be taken to improve the cancellation process and customer service experience.
Expérience fantastique: If you're looking for a gym with the BEST instructors and fun classes, Unity is the place to go! Initially, I was invited to a free group class and was very hesitant to go, as I used to hate gyms and the gym's environment. However, this one free class changed my perspective and basically changed my life. To say that I’m a big fan of this place is an understatement. I thought I would start with a maximum of 2-3 group classes per week, and that would be it. But now I’m there almost every day, doing 2 classes per day (before work and after work ), and basically forcing myself to take a day off from the gym. All the instructors are gems; sometimes it’s hard to choose which class to attend. But the biggest gem and a superstar is Manuel. He is a one-man show kind of instructor. You not only attend his classes because of the actual physical exercises, but also to be a part of his daily “show,” jokes, and laughs. Truly, one of the best atmospheres in the classes. Other group classes, like yoga/hot yoga, bums & tums, pool, and cycling classes, are amazing as well and make your schedule very tight. The amenities, like change rooms and shower rooms, are equipped with shower gel, shampoo, conditioner, and towels (towels are also provided at all classes), which make your life much easier if you don’t live in the residential towers
Hi Olesia - thank for the amazing, detailed review! We are so thrilled to hear our instructors, classes, and facility are inspiring such an incredible movement routine. Thank you for bringing the energy!
Expérience fantastique: I joined Unity in June of this year with the hope of getting back into a fitness routine. Even though it’s not close to home, the environment, facilities, variety of classes and friendly staff make it worth coming in every week. I especially enjoy the Group-ex classes, and a large part of that is because of Manuel. Not only is he a fantastic instructor and knowledgeable on mind muscle connection (clearly evident - look at him!), his endearing personality and connection to people make working out at the crack of dawn enjoyable! Manuel takes the time to correct form and helps modify where needed - you think he’s not watching but he is! He’s helped me work through some physical barriers with lifting, and that’s all due to his willingness to listen and help you adapt. He always encourages you push yourself, even when you don’t think you can. And that’s the kind of motivation and person in your corner everyone needs!
Hi Jessica - thank you for the wonderful review, and the shoutout to Manuel! We are so lucky to have him – and you! – as part of our growing community.
Expérience fantastique: I joined Unity 4 months ago, and it has been a game-changer for my health. The gym is spotless, equipped with top-of-the-line machines, and the atmosphere is energetic yet welcoming. However, the highlight of my experience has undoubtedly been working with Manuel, one of their instructors. Manuel is not only highly knowledgeable but also incredibly approachable and motivating. He takes the time to understand your goals, and he tailors workouts to suit your individual needs. His energy is contagious, and he has a knack for pushing you past your limits in the most encouraging way. Whether it's strength training or functional fitness, Manuel’s expertise is evident in everything he does. What sets him apart is his genuine passion for helping clients succeed. He’s always ready to answer questions or correct forms. Manuel’s positive attitude and dedication have made every session enjoyable and productive. If you're considering joining Unity, I highly recommend working with Manuel. He’s a true professional and a huge asset to the gym. Thanks to his guidance, I’ve achieved results I never thought possible. Five stars all around!
Hi Enrique - thank you for the review and your extremely kind words about Manuel. We are so lucky to have him, and are thrilled to see him be such an integral part in so many of our members fitness journeys. Keep up the amazing work!
Expérience négative: Really disappointed with this gym and I wasn’t even able to attend a class. I signed up on the 29th and realized a few days later I wouldn’t be able to use the facilities this month so cancelled within the 10-day Consumer Protection Act provision which allows for a full refund. The General Manager, Amy Correia, responded right away asking why I wanted to cancel, I responded and then nothing! This was on Dec 4. I emailed again on Dec 5 and 6. Then I called the front desk - twice. Most recently today and Andrew, although nice, didn’t ask for my name and basically said they’d get back to me eventually? What? I insisted for him to look into it and then he looked up my account at that point. I’m not holding my breath as he didn’t issue to refund he promised the first time I spoke with him regarding a charge for a late cancellation of a class I couldn’t attend (could not find the policy anywhere - unlike Sweat and Tonic which is very transparent about their charges) and had to call back about that as well. I still haven’t been refunded or responded to 5 days after my cancellation email on Dec 4, although I’m sure this review will get their attention based on the other disgruntled customers below.
Hi Jess - thank you for bringing this to our attention. Your cancellation has been processed and the refund has been made. We apologized for the delay in response time, and are sorry to see you go.
Expérience fantastique: I joined in November 2023. I thought I would give it a try and see how I liked it. Well l don’t like it. I LOVE IT!!! I really enjoy the classes. I remember watching a class when l first joined . It was one of Manual’s Lift classes. I signed up for his class the next day. He has a great Personality, works you hard, takes the time and effort to teach you proper form, and helps you get stronger, all while having fun. I always look forward to the next class. Congratulations on your selection of fitness instructors.
Thank you for this wonderful review, Shelley! We're so happy to hear you are enjoying Manny's classes, and feel motivated to move with us! See you in class : )
Expérience négative: Very unpleasant visit today. My girlfriend and I came in for a day pass. The worker at the front, by the name of Anthony, disgracefully and without warrant accused my girlfriend of stealing merchandise. Asked her to open her bag and found nothing in it. Barely apologized and said nothing. Needless to say, it was unbelievable and very unprofessional. Will not be going back again.
Hi Stefano, thank you for sharing your experience, and we're sorry it wasn't a positive one. We have since followed up internally, and will use this as an opportunity to continue to learn and improve moving forward.
Expérience fantastique: Fantastic facility and staff. Amazing value. Fernando was excellent with signing me up for membership
Hi Lenny, thank you for the review and the shoutout to Fernando. Welcome to the community!
Expérience positive: Came here with my buddy on a guest visit to try the club. I will say I do like the aesthetic of the gym. The changerooms were clean, and so was the gym floor. They have a decent balance of gym equipment. Enough to get a respectable workout. I'll definitely be back in the future!!
Hi Magnus - thank you for the review, we hope to see you back again soon!
Expérience positive: Despite the superb facilities and friendly staff, quite a few things are not up to standard. Firstly, the management doesn’t seem to listen to feedback. I’ve personally emailed more than 10 suggestions and received no response. I’ve noticed others commenting on the same issue here on Google. Secondly, class cancellations are excessive. At any respectable gym, group classes run regardless of attendance. Here, classes frequently get canceled if attendance isn’t perfect. (Screenshot attached.) This discourages people from signing up, which further reduces attendance because you can't count on the class actually happening. The worst is when a class is canceled less than an hour before it's scheduled, and you're already on the way to the gym. Lastly, there’s no effort to enforce basic gym etiquette. Many people work out in outdoor shoes or, worse, play basketball in them, which dirties the court and creates the risk of injury. There isn’t even a sign prohibiting this. I love this gym and hope I could give it 5 stars one day, but right now, things are headed in the opposite direction.
Hi Danielius - thank you for sharing your feedback and concerns. Our management team will be following up with you directly, and we look forward to continually growing through these important conversations with our community members.
Expérience fantastique: Unity Fitness is hands down the best gym I’ve been to! Their classes are killer – challenging but fun, and the trainers really know how to push you without making it feel overwhelming. Manuel's classes are my absolute favorite. The facility is top-notch, super clean, and well-maintained. You can tell they take pride in keeping everything spotless. Now, my only tiny critique: it’s physically impossible to work out here without hearing Kanye West radio on blast. I swear, if I hear 'Can't Tell Me Nothing' or 'Flashing Lights' one more time, I might have to switch gyms! JK But honestly, it's a small price to pay for such an awesome gym!
Hi Jamie - thank you for the awesome, detailed review! We're so glad you are feeling motivated and challenged by the classes, and enjoying the facility. We take pride in awesome members like yourself, and look forward to building this community through movement, together. Ps - we'll work on the playlists
Expérience fantastique: This is the best fitness club I have ever joined. Five star for the staff, facilities, cleanliness, equipment, variety of activities and the hot yoga and stretching classes. They are also flexible with membership - it's month to month so you don't get locked into a year contract.
Hi Kathryn - thank you for the wonderful 5 star review! We're happy to hear you are taking full advantage of all the amenities and classes we have to offer, and our team has you feeling welcomed in this great community!
Expérience négative: *9/27 update in response to Unity's comment: That's the problem - I have not been provided with ANY options or alternatives. The situation has been left at "we fix it when we fix it, in the meantime just deal with it", which is beyond unacceptable. Is there one reason you cannot remove the net and stop disturbing me (for MONTHS) until the problem is fixed? Rhetorical question. Hello, Clarifying from the start that I'm not a member, but a resident living above Unity. The gym did not respond to my email, so I'm posting here, and maybe hoping for some community response/awareness. I live in the same building and my unit happens to be located right above Unity’s basketball gym. Long story short, the noise from the court transfers all the way up to my apartment (and a few others as well). It has been confirmed that the noise comes from the hoops in the court. It appears Unity failed to conduct proper initial testing and soundproofing before opening, resulting in this situation. I attached the video from my apartment where you can hear what I’m dealing with every single day since the court opening back in MAY. This happens all day, every day, for hours and hours, 10am to 10pm. Unity was made aware of this (my building’s property management was the one communicating re. this matter), and advised back in mid-July that they will work to fix this (re-do the soundproofing) and their ETA was 4-6 weeks. This time has passed and the timeline moved by another two month (latest ETA now mid-November). Which brings this whole situation to SIX months, and it’s still not a guaranteed timeline (neither is that the planned work will fully eliminate the noise transfer, I can only hope). In the meantime, fully aware of the adverse impact, Unity refused to provide any temporary solution to stop the disturbance (and there's plenty - eg. closing the court until the work is done, reducing the hours to a more reasonable amount, removing that one problematic hoop, etc. - nothing). The only one thing they agreed to is open the court at 10am rather than 5:45am (so I at least don't wake up from this noise), but this response is far from proportionate to the magnitude and duration of the problem, leaving affected residents to somehow deal with 12 hours of daily noise on our own and not giving a single ounce of accountability or care. So I’m stuck living in this nightmare that I never should’ve been in in the first place. This level and duration of disturbance is severely affecting my wellbeing at this point (funny enough wellbeing is something the gym promotes), as the only time I get peace and quiet in my own place is from 10pm (when gym closes) until 10am (when court re-opens). The noise intensity varies throughout the day (corresponding to people traffic) and is most intense during the after-work evening hours, starting around 6pm and going on all the way until 10pm. It’s insane. Given that Unity is absolutely ignorant towards this massive disturbance imposed on residents for months now, I wanted to at least make people aware that every time they use the gym/shoot hoops, this is what happens on residential floors above Unity. By no means is this members’/players’ fault, but with Unity’s appalling lack of accountability and putting profits/client base first while ignoring the adverse impact on building residents (again, something that is their own fault, and we never should’ve been put through this in the first place), I don’t know what else to do but to reach out to the community. I cannot ask of anyone to not use the court of course, but now you know the situation. Thanks for your time!
Hi Anastasiia - we hear and appreciate your concerns. As mentioned, we have identified the exact issue with the one net, and are in the process for a long-term, permanent solution to the noise transfer. In the meantime, we will allow the conversation to continue through the correct channels (property and building management), and defer to the options and alternatives they have provided you.
Expérience positive: Unity Fitness boasts excellent infrastructure, though some of the most important equipment could benefit from being doubled to meet the high demand. The gym gets quite packed during busy hours, but it's understandable. The washroom cleanliness could improve. They offer an enormous variety of classes, and my favorite is yoga with Tanya— Her classes are awesome! A special highlight is the friendly reception, particularly Alycia, who always makes everyone feels welcome!
Hi there - thank you for the review and valuable feedback. We definitely are always looking to members to incorporate how to make UNITY even better. We're glad you are enjoying the facility and classes with Tanya!
Expérience négative: I am not impressed with the gym service. Taking money out of my account while it was placed on hold, especially when it was needed for family reasons. I will never return to this gym.
Hi there - we're having a hard time locating your name in our database of members. Please reach out to us directly at [email protected]
Expérience négative: Account is on a hold and they're still taking out money. Great Gym, Abysmal service. Such a money grab!!
Hi there - we're having a hard time locating your contact info in our members database. Please reach out to us directly at [email protected]
Expérience négative: This gym is charging my fees for a account on hold. When he needs it to pay for family. Unacceptable and unprofessional! Save your money and join a gym that actually cares for your health not money.
Hi there - we're having a hard time locating your name in our database of members. Please reach out to us directly at [email protected]
Expérience fantastique: Highly recommend Manuel classes at Unity! He has a unique ability to motivate. His encouragement pushed me beyond my perceived limits, helping me achieve results faster than I anticipated.Throughout our sessions Manuel is always attentive and supportive. He listens to everyone concerns and adjusts the program as needed, fostering a positive and productive training environment. I even had to change gym just to make sure I am able to attend his classes! I bet you have never tried anything better. Thank you Manuel
Hi Anna - thank you for the wonderful review, and welcome to UNITY! We're thrilled to have you as a member, bringing this positive energy with you into Manuel's classes. We love to hear that your hard work is paying off towards your goals - keep it up!!
Expérience fantastique: I just started going to UNITY a few weeks ago and I’m already LOVING it! Not only is the gym beautiful and well kept, but the atmosphere is super inviting and also extremely comfortable. My favourite part though, the classes with Manuel! He is truly a remarkable instructor who has phenomenal energy to keep you motivated. His workouts are challenging in all the right ways, and he’s ALWAYS there to support and guide you throughout in case you’re having any issues understanding the exercises. It’s been a very long time since I’ve found somewhere that I feel truly comfortable working out at regularly, but it’s safe to say that I’ve found it now; a lot of that is owed to Manuel directly for his constant encouragement and support. I now look forward to getting up at 5:30am most days of the week, all thanks to UNITY and Manuel!
Peter, we love this review! We're thrilled to hear you are feeling inspired for those early morning workouts, and that Manuel is keeping the energy high even at the crack of dawn! Keep up all your consistent, hard work - looking forward to building this community with amazing members like yourself.
Expérience fantastique: I've had the opportunity to attend multiple famous workout classes across the city, but none compare to the exceptional experience provided by Manuel at Unity Fitness. He is, without a doubt, the best instructor I have ever had. Manuel's dedication to his class members is unparalleled; he takes the time to ensure everyone is performing exercises correctly and safely, offering personalized advice and encouragement throughout each session. His Latin energy is infectious, making every class both challenging and enjoyable. It’s clear that he is passionate about helping us achieve our fitness goals, and his commitment has significantly motivated me. Manuel is the reason I joined Unity Fitness, and I can't recommend him highly enough. If you're looking for an instructor who truly invests in your progress and makes every workout session worthwhile, look no further.
Hi Fred - what an incredible review! We absolutely love the energy Manuel brings to his classes, and how he is motivating so many of our valuable members to get moving!! Thank you for your amazing, kind words - see you in class!
Expérience fantastique: Unity is an exceptional gym with a remarkable team. The staff are consistently helpful and kind, ensuring every visit is a positive experience. I primarily participate in the classes, which are outstanding. Manuel, one of my favorite instructors, makes each session enjoyable and effective. Manuel’s classes stand out as some of the best I’ve experienced in the city. His vibrant energy immediately engages everyone present. With a deep understanding of exercises and muscle anatomy, Manuel skillfully adjusts routines for those with injuries or physical limitations. He continually exceeds expectations to provide participants with a superb workout while making them feel recognized and encouraged. I highly recommend attending one of Manuel’s classes if you haven’t yet.
Wow Somayeh - thank you for this incredible review! We are so lucky to have Manuel's energy at UNITY, and glad so many of our members are connecting with his classes. We're exited to keep growing this community with amazing members like yourself!
Expérience fantastique: An amazing, luxurious gym with so many options to keep active. The group exercise classes are some of the best I’ve been to. Manuel and Kevin have pushed me to become stronger than ever in a safe environment where I always feel supported and comfortable asking questions.
Hi Meagan - thank you for much for the great review! We're happy to hear Manuel and Kevin are helping to motivate your movement in a supportive, comfortable way. Keep up the hard work!!
Expérience fantastique: I just wanted to take a moment to thank Unity Fitness for different classes. I recently attended power punch fusion by Raina. Her enthusiasm and positive attitude to adapt the training to meet my specific need resulted in an awesome workout to start my day! The training concentrated on core and full body workout. Thank you Raina! Waiting to attend the next one!
Hi Francis - thank you for the wonderful review, and the shoutout to Raina's classes! We're happy to hear you are feeling motivated to move with UNITY, keep up the hard work!
Expérience fantastique: **Unity Fitness Review:** I've been attending hot yoga classes at Unity Fitness for a month, and it's been fantastic. The studio is clean, spacious, and equipped with top-notch facilities. The instructors Danielle and Lou are knowledgeable and supportive, offering personalized guidance and diverse yoga class options. Raina, the Zumba trainer, is energetic and engaging, making her classes a highlight. The community is friendly and motivating, making it a great place for all levels. Highly recommended!
Wow, what a fantastic review! Thank you for the detailed feedback, Nazanin - we're thrilled to hear you are taking full advantage of our boutique studio offerings - and enjoying the energy Danielle, Lou, and Raina bring to their classes! Keep up the great work getting your movement in!
Expérience fantastique: I took Raina Zumba and Power Punch Fusion class. Both classes were exceptionally fun and the playlist was exceptional and upbeat! I wished the classes were offer more frequently, because I got such high energy. Try out the class. You won't regret it!
Hi Kristina - thank you for the great review! We're glad to hear you are enjoying UNITY's group fitness classes, and Raina's incredible energy! We'll definitely continue to evaluate our schedule based on class sizes and member feedback - we're only getting started!
Expérience fantastique: I joined Unity about 4 months ago, and it's been a blast! I've gone to exactly 30 classes in the last 31 days. They've been a great motivation to stay active and learn new techniques. My lifting form has improved with Manuel's help, and Raina's energy has given me confidence to step outside of my comfort zone and try Zumba and shadow boxing. (Also the spin and yoga studios are pretty sweet)
Hi Derek - thank you for the great review, and the shoutout to Manuel and Raina's classes! We're so happy to hear you are feeling motivated and energized to get your movement in - keep up the great work!
Expérience négative: My biggest issue with this gym is communication. Examples: 1) If you fill out their contact form on their website, nobody will get back to you.. ever. 2) If you reach out with any concerns via e-mail you will need to follow-up for a proper response. 3) Membership services will tell you they will call you back, but they wont. 4) If the membership director is out of office on vacation there is no back up contact to speak to at director level. 5) If the gym is closed due to a private event and you are an existing member, you will not receive an e-mail and will show up after work unable to use the gym. When you reach out via Instagram to alert them of this huge issue, some anonymous worker will tell you they will add you to their mailing list (which all members should already be a part of). 6) You are expected to give 14 day notice for membership cancellation and if you fall short by 4 days there is no accommodation, even if its something major related to health and you have doctor notes and documentation to prove it. High expectation of communication from it's members but no communication reciprocated back to them which is very surprising as when I signed up I was impressed by the customer service level which quickly changed once they got more members and were finally hitting their quotas.
Hi Stephanie - we apologize for the lapse in communication. We have touched base with our team who have confirmed we have been in touch with you, and are processing your cancellation. We're working closely across all teams to ensure we smooth out our processes, and more effectively communicate with our members and guests moving forward. We're sorry to see you go!
Expérience fantastique: An awesome gym with great facilities and some really good work out classes. I am so glad to meet Raina who suggested this gym to me. Should definitely try her Power Punch and Zumba classes where she brings a lot of energy to the room.
Hi Suhail - thank you for the great 5 star review! We're so happy to hear you've joined us as a member, and are enjoying Raina's energetic classes!
Expérience négative: I initially joined the gym and was very excited to utilize the space, which is gorgeous. However, I reached out TWICE in writing, as required in the gym contract, to cancel my membership because I recently moved and am no longer within a reasonable distance. Despite this, I have yet to receive a response. A note to management: if your contract states that cancellations must be made in writing, you should respond to emails, especially when someone reaches out twice.
Hi Anesi - we apologize for the lapse in communication, and have followed up with our team to ensure we connect with you and process your cancellation. We're sorry to see you go!
Expérience négative: I had high hopes for this gym but was disappointed with the lack of customer service and parking. I was offered a complimentary 3 day pass to experience Unity fitness but I won't be coming back after my first day trial. My husband and I were taken back about the parking experience. Our mistake was that we assumed our paid parking ticket would be validated by the gym as Altea had no problem doing this for us. The staff at the front desk told us to park at Loblaws or at Farmboy for "free" parking. Through experience, it is not free, and in fact, if you don't shop there, then you will be ticketed. $10/hour is pricey especially if you intend on going often. After signing up with our 3 day trial, the associate did not offer to give us a tour nor was interested in getting to know why we were interested in Unity. When we had asked where the change rooms were, she just pointed around behind the front desk and we explored this massive gym on our own. The change room and the overall gym is clean, spacious and I did appreciate the tall ceilings. However, in the HIIT area, felt stuffy and tight as it felt like there was a lack of air circulation. There is a lot of space in the main gym area but the layout of the equipments could have been better where they could have added more. I was hoping to leave Equinox to join this gym but I think I will continue to keep my membership. This gym just felt like an elevated version of Goodlife.
Hi there - thank you for the detailed review regarding your UNITY experience. At this time, we are unfortunately unable to offer free / validated parking, and we understand the frustration regarding parking availability in Toronto. You definitely should have been offered a tour at your first visit, as this is the best way to get to know the space! Our front desk staff isn't always able to step away from the desk, but a guided tour absolutely could have been arranged with our Membership Services team - we'll be sure to follow up to ensure our new guests and members are offered this consistently moving forward. We would encourage you to come back and give UNITY another try if you are still exploring options - please don't hesitate to reach out via email to [email protected] with any futher feedback or questions.
Expérience fantastique: I recently joined Unity Fitness, and I am thrilled with my decision. This gym truly lives up to its name by creating a sense of unity and community among its members. **Facilities and Equipment:** Unity Fitness is equipped with state-of-the-art machines and a wide variety of free weights. The layout is spacious, allowing for a comfortable workout environment even during peak hours. The cleanliness and maintenance of the equipment are top-notch, ensuring a safe and hygienic workout experience. **Classes and Trainers:** One of the standout features of Unity Fitness is its diverse range of classes. Whether you’re into high-intensity interval training, yoga, spin classes, or strength training, there’s something for everyone. The trainers are incredibly knowledgeable, approachable, and supportive. They take the time to understand your fitness goals and tailor their guidance accordingly. **Community and Atmosphere:** The atmosphere at Unity Fitness is both energetic and welcoming. The staff members are friendly and always ready to assist. What sets this gym apart is the strong sense of community it fosters. Fellow gym-goers are supportive, creating a motivating environment that encourages everyone to push their limits. **Additional Amenities:** Unity Fitness goes above and beyond with its additional amenities. The locker rooms are clean and well-stocked with essentials, and the sauna and steam rooms provide the perfect way to unwind after a workout. The juice bar offers a variety of healthy refreshments to fuel your body post-exercise. **Value for Money:** Considering the range of services and the quality of facilities, Unity Fitness offers excellent value for money. There are various membership options to suit different needs and budgets, making it accessible to a wide audience. **Overall Experience:** My experience at Unity Fitness has been nothing short of exceptional. The combination of high-quality equipment, expert trainers, a supportive community, and excellent amenities makes this gym a standout choice for anyone serious about their fitness journey. I highly recommend Unity Fitness to anyone looking to improve their health and wellness in a positive and motivating environment.
Hi Alireza - thank you for the incredible, detailed review. Our goal with UNITY was to be able to offer something for everyone, whatever your movement goals and needs are. We're so happy you are taking full advantage of all the facility spaces and amenity offerings, and we're looking forward to Building Community Through Movement with you!
Expérience négative: Don’t sign up here - “boutique” style gym but barely any machines compared to other branch style gyms that are a fraction of the price. The worst is when you want to cancel. Forget about moving from the area - because their policies around cancelling are ridiculous. You will be required to send a “written” letter to cancel, but do they provide where and how to send this information? No. There is also an inconsistency on the timeline to cancel - for some members it’s 1 month prior, some 2 weeks. And good luck if you want to call in to cancel since the phone lines are never picked up. You’re essentially paying for the finish of the gym and convenience of the location. The hours of the gym are not comparable to others and you will be required to schedule your lifting sessions rather than working it around a busy schedule. Avoid!
Hi Maryam - we're sorry to hear UNITY wasn't the right fit for your movement needs, and hope you find a facility which you can be excited about being a part of. Regarding our membership cancellation policy, your original contract does state a required 14 days notice in advance of the membership renewal date - this will be different based on when each member signed up through the month. In the case where we don't receive this notice, one final membership payment is taken, and membership remains valid for the additional month – so you will be able to access the facility until the end of that payment period, if you'd like to utilize it.
Expérience négative: Walk out two minutes late and they gather your number “for compliance reasons”. I honestly can't even believe this gym. Just when I think it can’t possibly be worse they come in with a new rule. Not to mention closing the whole gym down this week for an event that utilized the lobby. Claimed to email everyone but certainly didn’t.
Hi Daley - thank you for your feedback. We apologize you felt uninformed regarding our recent temporary closure. We are using this as a learning experience to better communicate with our community moving forward, and place membership experience at the forefront of our operations. For this particular event, we: sent a dedicated email to our members, placed posters at the front desk, and posted on social media. Here's what we're doing to improve: in addition to these items, we will also be creating: in-app communications, additional signage to be displayed in changeroom areas and on the screens found around UNITY. Finally, all communications will be shared and displayed further in advance of any upcoming events, to provide UNITY members more notice overall to better inform their schedules. We are having trouble finding your contact information in our membership database due to your full name not being included with your review. If you could please reach out to [email protected], we would like to continue the conversation about your experience with our management team.
Expérience négative: Extremely disappointed in the *unannounced* gym closure on June 13 so the gym can host a PR event. I worked around my schedule to make sure I can show up at 9PM to get my hour workout, just to find out the gym has been closed since 5PM. PR ladies working there told me there was an email sent yesterday. I flipped through my inbox, junk and deleted emails - nothing. I also went through the entire website and app - nada. I also clearly wasn’t the only one who didn’t get the notice given the amount of people who showed up. The only place this closure was posted on is instagram. Didn’t know I also had to follow and regularly watch your stories to find out about random gym closures. Among all the ways you could’ve communicated to members, your team chose IG. I genuinely liked the gym and has been recommending it to everyone. Smh this is so disappointing. If you are thinking about signing up, think again. This gym clearly cares more about influencers’ reviews than their actual member’s experience. Oh and also, the PR ladies told me this could be a reoccurring thing - the gym can randomly close to host all the influencers for media events.
Hi Wendy - thank you for the detailed feedback, we have shared your review with your GM so they may reach out directly. We apologize you felt uninformed regarding our recent temporary closure. It is never our intention for members to feel they don't have the proper information to plan their movement schedule accordingly. We are using this as a learning experience to better communicate with our community moving forward. For this particular event, we: sent a dedicated email to our members, placed posters at the front desk, and posted on social media. Here's what we're doing to improve: in addition to these items, we will also be creating: in-app communications, additional signage to be displayed in changeroom areas and on the screens found around UNITY. Finally, all communications will be shared and displayed further in advance of any upcoming events, to provide UNITY members more notice overall to better inform their schedules. As our community continues to grow and opportunities are presented to welcome and host partners within our space, we will continue to hold member experience as a top priority, and adjust / evolve our associated communication strategies.
Expérience négative: The blaring and profane gangster rap I’ve had to endure at 6:00 am in the morning working out at this gym over the last few months has been cruel. Is the gym management team considered that the customers have diverse tastes and preferences, and perhaps as balanced as Goodlife or other gyms would be less offensive? As a resident owner in the Sugarwharf condo building, I am all other residents have no choice as unity is the gym included in our maintenance fees; I will take this up with condo corporation too. If we don’t have the choice to exit this facility for something else, the facility must better consider the diverse preferences of the people funding the facility.
Hi there - thank you for the feedback. We'd be happy to hear your preferences and add more playlists to our rotation. Feel free to reach out to [email protected]
Expérience fantastique: I love going to Unity Fitness. They offer a range of classes, from Yoga, Strengthening, and Cardio to Zumba, Cycling, and more. I love coming for Pickle Ball on every Friday and weekend. Every time I walk in, the staff at the reception greets me in a very friendly manner. Their sales staff is really friendly and supportive. Considering the services and amenities, the pricing is very reasonable. I really enjoy coming to Unity and seeing the difference in myself after workouts—it feels great. Darryl and Raina are two of the best people; I love meeting and greeting them at UNITY. I definitely recommend this fitness center if you are looking for a great gym with reasonable pricing.
Hi Vinit - thank you for the wonderful, detailed review. We are so glad to hear you are feeling welcomed and motivated, and are taking advantage of all UNITY has to offer!
Expérience négative: Parts of the facility are still under construction. Biggest issue is that all Yoga and Pilates classes are now hot. Not a dry heat but a suffocating 40°C+ humid heat. Instructors are great and this is not a critique on their style of teaching. The company refuses to listen to feedback from their clients. I would recommend going elsewhere. Update: They offer one unheated class at 9:30am. One. After talking to the instructors about the heat, they also have stated that the choice is not theirs and that they do not prefer a heated space, especially when it's almost 30 outside. You don't have to take on my review but your response to it speaks volumes.
Hi Malene - thank you for the feedback. While we're always open to hear from members, we'd like to address a few inaccuracies in your review. The only amenity still unavailable due to construction is the pool area (opening soon), otherwise all areas of the facility are fully functional and in use. While we have raised the temperature in the Hot Yoga Studio for Hot classes specifically (as per member feedback), we do still offer Warm classes, which are set at a lower temperature. Additionally, we offer non-heated Pilates in the Group Ex Studio. We will be continuing to evolve and adapt our class offerings as our membership continues to grow. We would definitely suggest trying these options if the Hot classes are not for you!
Expérience négative: So bad too many people and just few equipments u should wait on the line to finish your workout very over rated and not worth it altea active is the best for now after vesting too many other places And that’s not correct u dont have enough equipments the gym missing alot of machines It looks like a gym building not a fancy gym i paid 376$ for 1 month with 3 sessions of training I went once and I don’t wanna come back again also i dont wanna the money thanks
Hi Zak - thank you for your feedback. Though peak hours can get busy (as is standard in the fitness industry), our membership numbers are closely monitored to ensure we are maintaining a volume appropriate for the size of our space. While we strive for an enjoyable experience for all, we do hope you find a facility in which you can be excited about being a part of that is the right fit for you.
Expérience fantastique: Have been a member since they opened. Amazing gym with a great selection of classes and any equipment you think you may need. The yoga classes in the new hot yoga studio parallel the ones at some of the nearby boutique studios. I love creating my own HIIT workouts each week. I’ve been working out with Kevin 2x a week for strength training. His knowledge and guidance has helped me rebuild - would highly recommend checking his availability if you’re looking for a personal trainer.
Hi Laura - thank you for the incredible review! We're thrilled to hear your are enjoying all areas of the facility - from classes to HIIT and personal training with Kevin! We're so lucky to have amazing early members like yourself to build this community through movement, together.
Expérience fantastique: Unity Fitness is an outstanding facility with a diverse range of workout classes catering to all levels. Personally, Manuel's expertise and guidance have been invaluable to my fitness journey and he’s helped correct my form and technique. I’d recommend this gym to all my friends/family!
Hi Kanika - thank you for the awesome review, and the shoutout to Manuel's classes! We're looking forward to your friends and family joining us as well ; )
Expérience fantastique: Been going to this gym since it opened and it’s absolutely lovely! Clean, modern, everyone is friendly, machines for every muscle group, and the classes are superb! You have to check out Manuel for his amazing lift classes! Best workouts I’ve ever had
Thank you for this great review, Gianluca! We're lucky to have such amazing early members like yourself to build this community through movement, together.
Expérience négative: Gym is clean, equipment is limited as it is quite a small gym. Well maintained. Classes are minimal. Hopefully this is something that changes as they are open for longer. Instructors have been lovely. There’s one accessible shower and no accessible changeroom from what I was shown on my tour or my own looking around. Don’t go here if you are epileptic. I was shocked by their method of notifying you the gym is closing, which is by flashing the lights on and off repeatedly. It’s a matter of time before they give someone a seizure. If you miss the couple light shows at the end, staff will circulate the gym and accost you to be OUT by closing time. Telling you it’s your last set at 10 minutes to closing time. I had a staff interrupt my workout twice before the closing time to tell me they were closing. First time was 9:53. The second time they came to me at 9:59, at which time I showed him my phone showing it wasn’t closed yet and was told “no you need to be out by 10”. As someone who managed a gym for years I could not believe the level of unprofessionalism. I had no intention to stay longer than that final minute so I finished my set as he stood there and talked at me. And I still left by 10. As someone with a membership included in my residence, I am grateful for a free gym so close to home. But I certainly wouldn’t pay their membership fees otherwise. Overall it’s not worth it, except for the convenience of it being free. I’ll be keeping my gym membership elsewhere.
Hi Kelsey - thank you for the detailed feedback. We will be continuing to evaluate our hours of operations and class schedule, and extend / add based on members feedback as our community continues to grow and evolve. It is our policy for UNITY team members to walk through the facility twice in anticipation of closing hours, so we can ensure members are alerted and aware that closing time is approaching. We do this specifically to provide members with ample time to safely close our their workout, gather their belongings, and exit the facility by the indicated hours of operation. We apologize if this expectation was not communicated to you clearly at this time, and will follow up with our team members on how to more effectively notify members moving forward.
Expérience fantastique: Great staff, great classes! If you’re looking for a class that will get your heart pumping and your muscles burning, Manuel is your man. His classes are fuego! He goes above and beyond for his class, with a particular emphasis on technique. I love that he walks to room to check your form (and make adjustments where necessary). His humour is delightful and he cares deeply about his craft and his classes. 11/10 would recommend if you’re looking for cardio + toning.
Hi Shaina, thank you for the wonderful review, and we're glad to hear you are enjoying Manuel's Group Fitness classes!
Expérience fantastique: Unity overall is an awesome gym! They have almost every equipment you can think of. The classes have been amazing as well - I’ve been going to mostly Zumba. Loved all the instructors. Shout out to Raina! She has made my experience so much fun. Her high energy makes classes a joy to be in. Need more Zumba during the week! :)
Hi there - thank you for the great review! We're glad to hear you are enjoying everything UNITY has to offer, including Zumba classes with Raina - keep it up !!
Expérience positive: Great facilities and range of classes. My favourite is Zumba. Zumba with Raina on Saturdays is my favourite - her lessons are always so fun with great music! I would love to have more options for Zumba with her throughout the week though.
Hi there - thank you for the review and the shoutout to Raina's Zumba classes! We're looking forward to building this community through movement, together!
Expérience fantastique: I've been a member of this gym since they opened, and I've really enjoyed all the classes they offer, also really looking forward to the new spin studio's opening! For classes, I 100% recommend the ones Manuel teaches - he has the best energy, charisma and a killer workouts (excellent playlists too). I also recommend Kevin as a personal trainer, he is super attentive to detail, great with mobility exercises and if you want to talk MTB or BC, he is your guy!
Hi Isabel - thank you for the great review, and the shoutout to our wonderful UNITY team members Manuel and Kevin! We're looking forward to introducing our community to even more specialty amenity spaces - including the cycle studio! - in the near future.
Expérience fantastique: I’ve been a member of Unity since opening day. I am continually impressed by its facilities and attention to detail in every aspect. The front desk employees are always super welcoming and helpful. I am a huge fan of Lou and Manuel’s classes. Both are super knowledgeable in their areas of expertise and I always leave in a sweat and feeling stronger. I’d recommend Lou’s Hot Pilates or Manuel’s LIFT classes to anyone!
Hi Kayla - thank you for the great review, and for being one of our valued early members! We're happy to hear you are having a good experience with UNITY, especially Lou and Manuel's classes!
Expérience fantastique: I have recently joined the UNITY Gym and it’s been a great experience. The gym is clean and has a lot of equipment. Also, I love group classes they offer and especially the Manuel’s classes. He is the best. His classes are very fun and effective and he finds a personal approach to everyone in the class!
Hi Anna - thank you for the wonderful review, and the shoutout to Manuel! We're so happy to hear you are enjoying your UNITY member experience.
Expérience fantastique: Love the experience with Unity and the best group fitness trainer - Manuel! Manuel is a super coach, going above and beyond to make the training as effective as possible. Not to mention the entering aspect, he is always on 100% energy and makes classes fun as well Thank you!
Thank you for the great review, Andrii! We're glad you are having a great experience with UNITY and Manuel's classes - keep it up!
Expérience fantastique: Manuel runs the best classes. Knows exactly how to challenge each and every one of us. Has the class set up before we are all there and knows everyone by name. Thanks man!
Hi Jesse - thank you for the 5 star review! Happy to hear Manuel is creating the community feeling in his classes, we love that!
Expérience fantastique: I’ve been going to Unity for a few months now and cannot say enough good things. First of all the sense of community that is apparent between the trainers and also amongst fellow gym-goers is so refreshing and makes coming to the gym so much for exciting. Manuel’s classes are one of the best I have ever taken in the city. His energy is infectious and has the entire room engaged immediately. He is so knowledgeable about exercises and muscle groups that if you have any form of injury or limitation he can modify the exercise with ease on the spot. He always go above and beyond to make sure the people taking the classes get a great workout while feeling seen and supported. If you haven’t taken one of Manuel’s classes - you must!
Hi Connor - wow, thank you for this great feedback and review! We're thrilled to hear you are experiencing the sense of community that we set out to achieve with UNITY - we want everyone to feel welcome! Manuel's classes are definitely a member-favourite, and a great way to challenge and motivate your movement. We're looking forward to continue building our community through movement, with wonderful members like you!
Expérience fantastique: Very nice facility with lots of different equipments. Love that there are a variety of classes such as HIIT, spin, yoga. My favorite group classes are taught by Manuel. I appreciate that he takes time to explain the excerises and ensures you are doing them correctly. His classes are challenging but I feel that I'm getting results! I'm starting to see my fitness level improved after going to the classes consistently for a month.
Thank you for the wonderful review! We're happy to hear you are taking advantage of all the class styles we offer, as well as seeing improvement towards your fitness goals - keep it up!!
Expérience fantastique: I have been a member of Unity Fitness since it opened and I have to say it is the first gym I have been to where I actually look forward to going! There are two reasons for that - the first being that the facilities are the best I have ever been to and they literally have thought of everything with their intentional design and variety of equipment and group exercise rooms. The second reason I look forward to coming to the gym (and really the main reason) is for Manuel's LIFT classes. He is by far the best instructor I have ever experienced. He takes the time to teach us the correct form to make sure we are targeting the right muscles and to avoid injury. Even though it is a group class he ensures everyone is working with the right form and gives personal instruction when needed. His classes are very well structured and I always leave feeling like I have had a killer workout!! Beyond his skill as an instructor, Manuel has the kind of energy you want when you workout early in the morning - he is welcoming, approachable and doesn't take himself too seriously - which I appreciate! Honestly, Manuel’s classes are the highlight of my day. Getting up early suddenly seems worth it!
Hi Farrah - thank you for this incredible, detailed review. It's always great to hear that members are embracing the facility, classes, and community as we hoped they would. Manuel definitely bring the expertise and the energy that many of our members look forward too - even in those early morning classes! We are excited to build this community through movement with great members like yourself.
Expérience négative: Terrible class with instructor named Manuel. I took a lift class with him and he went into the back room to get changed into a suit in the middle of the class because he has to “run to the next gig”?? The class was cut short by 15 minutes, no stretches after the workout either. He also makes racist and sexist jokes that are extremely offensive and visibly make people uncomfortable. Updates: I received an email from their GM on April 25, I replied to his email with a detailed explanation on the same day but never received a response. It’s been 5 days. Also the reviews by those with Russian names are all fake!! They’re just used to hide my review, pathetic.
Hi Lucy - thank you for your feedback. As Manuel's classes are usually very highly recommended among members, we'd like to hear more about your experience specifically. Our GM has reached out via phone and email (it may have ended up in your spam/junk), so we can work together to move forward as a community. We're looking forward on connecting with you further.
Expérience fantastique: Recently attended to Tanyas hot yoga class, and must say, it was an incredible experience. Tanya's knowledge and unique teaching style truly stood out. What I appreciated most was her ability to guide us through the poses in a step-by-step manner. She started slow with easy pauses and gradually introduced more advanced levels, allowing everyone to progress at their own pace. This approach not only made the class accessible to all levels but also helped me grow my skills significantly. I highly recommend this class to anyone looking for a challenging yet rewarding yoga experience.
Thank you for the detailed review, Yuriy! We're happy to hear you are enjoying classes in our new Hot Yoga Studio, and the shoutout to Tanya! Hope you try (and enjoy) even more classes with us soon.
Expérience fantastique: I have been a member at Unity Fitness since January and it has been great from the start. The equipment and facility is amazing. I would like to highlight Manuel’s classes. It’s honestly a must and you really don’t want to miss out. From the moment you step into his studio you are met with an infectious energy that ignites your motivation and propels your fitness journey. He is funny, knowledgeable, motivational and attentive to all skill levels that walk through the studio. He really makes this gym feel like a community. I am so glad I stumbled across his class and now I’m hooked!
Hi Jessica, thank you for the wonderful, detailed review. We're thrilled to hear you are enjoying the facility, and Manuel's classes in particular – they're definitely a member favourite!
Expérience fantastique: I joined Unity late 2023 for the extensive equipment, which was miles above my condo gym. I loved it from the start. Unbeknownst to me, it got even better when I started attending classes, to switch up my strength training routine. I now make it part of my permanent fitness program to attend a few key sessions per week. Among these are the sessions with Manuel. His energy, fierce enthusiasm and passion for what he does is evident in every class. I leave every class having learned new exercises, and most importantly, having improved my form. And sore — did I mention sore? Book his class now.
Hi Andrea - thank you for the wonderful review! We're so happy to hear your are taking advantage of all UNITY has to offer - Manuel's classes are about to get even busier! We're looking forward to introducing you to even more classes and specialty amenity spaces, soon!
Expérience fantastique: Such a great facility with a wide range of classes and equipment. The staff are also friendly and helpful. Can’t wait until the rest of the space finishes renovating and opens!
Thank you for the review, Jennifer! We're happy to hear your are enjoying the space so far - and much more to come!
Expérience positive: Beautiful space, but missing a lot of key equipment like a basic bench press, incline or decline or standard. Also, strangely no arm machines - lots of niche leg machines no one really uses. Friendly staff and trainers. Good gym, just needs more equipment.
Hi Andrew, thank you for the thoughtful review. As a new facility, we are always looking to our members for valuable feedback as we grow and continue to meed evolving needs. We're looking forward to building this community through movement, together.
Expérience fantastique: I’ve had a great experience so far at Unity, particularly with the amount of classes that are offered! I’ve been consistently taking Manuel’s classes for the past month and they are great. He’s motivating, gives clear instructions, and takes the time to make sure your form is correct which helps with my routine outside of the classes. He also challenges you to be your best. Also a shoutout to Charlotte and Jays spin classes. Looking forward to the spin studio to open soon!
Hi Boone, thank you for the great review! We're happy to hear you're enjoying our classes so far - we love to hear how our UNITY team is motivating and challenging you! We're excited to introduce you to the Cycle Studio and additional specialty amenity spaces very soon : )
Expérience fantastique: Unity Fitness is the best gym that I have ever been a member of. It is clean, organized, spacious and filled with workout options for everyone. I am a regular at their classes and I specifically attend Manuel's weight training and Raina's Zumba classes. Manuel's professionalism, knowledge and energy is unparalleled to anyone else's. He takes it upon himself to work with you individually and advice you on improving yourself. Raina's Zumba classes are filled with fun, a lot of dancing and are a huge stress buster. She brings in a lot of energy and interacts with everyone during the class, which makes you feel involved. Their workouts have helped me tremendously not only with weight loss but also with building lean muscle building and improving my endurance. I highly recommend doing both their classes and experiencing them yourself. Unity Fitness, Raina and Manuel, overall get 5 stars from me for being amazing. Keep up the good work!!!
Wow Viren, thank you for the incredible and detailed review! We are so thrilled to hear you are enjoying the group fitness classes - and particularly our amazing UNITY team members Manuel and Raina! We're lucky to have them - and you! - as part of our amazing community.
Expérience positive: I’ve been coming here since it first opened in December, and have had a fantastic experience. I really do enjoy coming here. The gym is very modern and clean. I really love Charlotte and Jay’s classes personally, they are fantastic and make me want to come to the gym. The reason I want to remove a star is because I personally think that the floor workout classes (yoga/pilates/tabata core) are much too overcrowded. There’s a few cm between you and the people beside you, and because of this you cannot possibly do all the exercises properly without hitting everyone around you. I thought it would be better with the studios opening but I still find it to be crowded. It would also be great if late comers were not allowed into classes after the start time as I think it’s very distracting. Other than that, I think this is an excellent gym to join if you were thinking about it.
Hi there - thank you for the review and detailed feedback. Our group fitness studio is capped at 30 attendees, which we feel is appropriate given the size of the space. As our Hot Yoga Studio just opened and our Cycle Studio opening is just on the horizon, we will have even more opportunities for members to spread out more evenly in these boutique class spaces. We will also be working more diligently to enforce our late arrival policy moving forward based on this feedback!
Expérience fantastique: I joined Unity Gym three months ago and I am very happy with the job that all the staff members do every day. At the most I've been consistently impressed by Manuel's classes ever since. His deep understanding of training techniques and his fantastic sense of humor make each session not only effective but also enjoyable. Manuel's ability to inject fun into the hard work keeps us motivated. If you're looking for a fitness journey filled with expertise, Manuel's classes at Unity Gym are the perfect fit Overall highly recommend!!
Hi Em - thank you for the wonderful review, and the shoutout to Manuel! We're thrilled to hear you are enjoying the classes, and look forward to introducing you to even more specialty amenity spaces.
Expérience négative: I do not recommend this gym. 1. Do not expect high quality service similar to F45 or Sweat and Tonic where you need to just show up to classes to workout immediately. You need to bring the mats, equipment, and weights for each class and lay it down yourself from a back room. They don’t have designated workout areas so people are all scattered across the space randomly which feels really unorganized. Also, their towels smell awful. 2. The on-boarding process was extremely complicated and painful, as I had to follow up with several staff members until I was finally signed up. 3. I attended a few classes and while 1 or 2 were great, they did have some pretty bad classes as well. For instance their Pilates class was extremely slow paced and felt like a meditative yoga class instead. 4. Their gym hasn’t fully opened up at the time of writing this review so their facility is extremely busy and limited in class options. 5. The owners are very strict with the 14 day notice to terminate your contract, they did not accept my notice for being short 3 days out of the 14 days notice requirement. Overall: understanding that this area has limited gym options, I do not recommend signing up to this gym.
Hi Yasmine - we're sorry to hear you haven't enjoyed your UNITY experience. Though the feedback from our class and facility offerings has been largely positive, we are always taking into consideration feedback from members to ensure we are growing and addressing needs as they evolve. Though peak hours can get busy, our membership numbers are closely monitored to ensure an enjoyable experience for all. We have also since opened additional amenity spaces to more evenly distribute our members throughout the facility. Our membership cancellation policy within your contract does state a required 14 days notice in advance of the membership renewal date, and is fairly standard within the industry in regards to recurring memberships. We're sorry to see you go, and we hope you find a space that offers you exactly what you are looking for!
Expérience fantastique: I used to be a marathon runner, but after a bike accident a few years ago, I couldn't return to running long distances. Enrolling in Unity Fitness has been the best decision I've made this year. It's not just another gym; it's a state-of-the-art club. The staff is super friendly, there's a diverse range of classes, the instructors are amazing, and they're truly attentive to individual needs. I love this place!!!
Hi Maria - thank you for the incredible review! We're so sorry to hear about your accident, but thrilled you are able to find new methods of movement within UNITY. We're here for you !
Expérience fantastique: I have been going to unity for over 4 months and am very impressed. Every staff member is professional, friendly and personable. All the instructors are superb and I want to call out a few. Maryann - her tabata and glutes class get me rinsed every time. She’s passionate, focused, and professional. Her instructions are very clear and I can tell she’s put a lot of thoughts into designing her sets. Karmiel - super fun, snazzy Zumba classes. She’s got such beautiful style. I adore her Zumba classes. I hope to see more Zumba classes taught by Karmiel! Jay, Kevin, Melanie, Manuel, Danielle, Jessica, Tanya, Charlotte are all amazing and they know their craft. Thanks for creating a safe, non-judgmental place for group fitness classes!
Wow Chelsea - thank you for the incredible review! We are so thrilled to hear you are feeling welcomed and motivated within this community we are creating together. Extra thanks for the feedback and shoutouts to our wonderful UNITY team members - we can't wait to introduce you to even more specialty amenity spaces and classes in the months to come!
Expérience positive: Summary: Nice and clean but limited equipment, friendly staff, can get very crowded. The facility is very new so all the equipment is in great condition and the area is kept very clean. The lifting equipment is pretty standard and you won't find any more uncommon pieces. There are a lot of benches and racks however there is only 1 free weight barbell and 0 dedicated bench presses. So anyone doing ANY barbell work will end up taking a rack. Even if you wanted to do a deadlift and wanted to vacate the rack for someone else, there's just no space for you to setup anywhere else - it's too cramped. There are fixed weight barbells and EZ barbells but 0 free weight EZ barbells. Plenty of dumbbells though. There are a lot of cable machines but only 1 seated cable row and 1 seated cable lat pulldown (though there are row and pulldown machines) which are very popular. There is also a shortage of grips variations. No EZ attachments, only 1 narrow neutral grip, 0 wide neutral grips, and the ropes are always taken. Can get VERY crowded at 5:30-7:00 pm and has been increasing since Jan. I'm starting to not be able to complete my workouts. If you can avoid peak time, it's great. There is supposed to be a new area under construction that will have some lifting equipment but per the front desk, there is "no time frame" and it will "depend on how long construction takes". Would be nice if the high ceiling could be utilized for an elevated area. The lockers are very convenient and use keypads instead of locks. The changing rooms are very nice, clean, and modern. You also get towels. Haven't tried the showers, if there are any.
Hi Kiko - thank you for the very detailed review! As a new facility, we are constantly evaluating based on member feedback to ensure we are growing in a way that best suits our community. We are watching closely the usage of our Open Fitness area to ensure it continues to meet the needs of our members, so we appreciate the insight here! While peak hours can get busy, our membership numbers are monitored to ensure an enjoyable experience for all. While we anticipate steady growth of our community, the introduction of additional amenity spaces will undoubtably ensure a more even distribution of members throughout our 40,000 sq ft facility. Regarding the time frame for amenities, we want to ensure we are not releasing dates which may change based on factors outside of our control. UNITY members will continue to be updated about these timelines via our monthly newsletter, and we will be sure to update our website and Instagram as soon as we are able to firmly announce the opening of these exciting spaces very soon. Lastly - we do have showers! :)
Expérience fantastique: I love going to Unity. The Sunday morning Pilates class with Saira are the best, highly recommend. This gym is always maintained so well, and equipment is always available.
Hi Amanda - thank you for the wonderful review + feedback! So glad you are enjoying your pilates classes with Saira, and you are finding everything you need for your movement routine.
Expérience fantastique: I love the industrial vibe of the gym and the high ceiling and newness! As one of the first members I have seen so many improvements across and so excited to see the pool and hot yoga studio opening which is why I joined in the first place. All of their instructors are amazing and they all have different techniques to bring to the table esp. Manuel’s Upper body and Lower body classes are a must go! (a mixture of strength training in hiit style intervals, 2 birds one stone!) The only thing is that their policy seems to have grey area to be fixed as if you show up late but in class and didn’t press the sign in button, they still count you as a no show and charge a penalty fee. Hopefully they will fix this glitch in their system or push a strict policy of showing up 10 minutes before class as traffic time sometimes can be shaky around that area/ huge intersection for members living in other areas.
Hi there - thank you for the great review and feedback! We are always happy to hear from our early members who have watched our community grow with us! Our expectations for group fitness, as outlined to members, is to arrive 10 -15 minutes in advance, and to check in prior to class beginning. It is crucial for members to check themselves in at each class, as failure to check in will, unfortunately, result in a charge. Additionally, late entry to the studio after the instructor has started will not be permitted, a policy which will become more strict in the weeks to come. As our community continue to grow and additional specialty amenity spaces are opened, following this process will ensure a smooth, safe, and prompt start time for our members to enjoy our variety of classes, together!
Expérience fantastique: Unity fitness is great! There’s lots of equipment and cardio machines and tons of class options. The staff is super friendly and it’s always really clean too. Would absolutely recommend.
Hi Carley - thank you for the great review and recommendation! We're happy to hear you're having a great experience with our UNITY team, facility, and class offerings!
Expérience fantastique: Unity Fitness is a great gym - super clean and the staff are very helpful and friendly! I’ve done various classes and all of the instructors are knowledgeable and motivating. I do wish the gym was open 24 hours, and that the swimming pool was available to all building residents (once it opens up), but regardless I’ve only had great experiences with Unity.
Hi Camryn - thank you for your thoughtful review and feedback!
Expérience fantastique: I’ve been struggling with knee pain for YEARS! My friend has recommended Kevin who is a personal trainer at the gym and now I wouldn’t bet on anyone else to help me other than him! Kevin demonstrates a high level of professionalism and key knowledge on all kinds of strengthening. He has helped me cure my knee pain and I feel way younger and ready to be back in sports!
Wow, thank you for the amazing feedback on our UNITY PT, Kevin! We're so happy to hear he has helped improve your movement journey - keep up the great work!
Expérience fantastique: The experience was quite awesome. I had a great time working out, the pace was great and it was very very welcoming. The workout felt effective and the instructors were very invested in making sure our form and movement were correct.
Thank you for the review, Deweena! We're glad to hear you had a great experience in our group fitness class
Expérience fantastique: Absolutely loved my experience at Unity Fitness! The class was challenging yet fun, and the supportive atmosphere made it a standout fitness destination.
Thank you for the review of our group fitness class and facility, Ritika!
Expérience fantastique: This gym has a really nice and friendly atmosphere. Classes, large gym space and a clean changing room. Really well priced for only ~$100/month
Hi Jonathan - thank you for the 5 star review!
Expérience négative: Horrible customer service- they will make it incredibly hard for you to cancel your membership. We called in a couple of times to cancel and no one ever answers the phone. Sent an email regarding canceling the membership and they reply back after the 2 weeks to let us know that we can’t cancel and will charge us for another month.
Hi Ahmed - we're sorry to hear your experience has changed since your previous 5 star review. Our membership cancellation policy within your contract does state a required 14 days notice in advance of the membership renewal date. In the case where we don't receive this notice, one final membership payment is taken, and membership remains valid for the additional month – so you will be able to access the facility until the end of that payment period, if you'd like to utilize it. We hope you find a facility in which you can be excited about being a part of.
Expérience fantastique: I am so thrilled that we have a neighbourhood gym with excellent facilities and instructors. Lou B Pilates’ class is amazing! Looking forward to the spin and yoga studios opening.
Hi Sylvia - thank you for the great review, and the shoutout to Lou's class! We're looking forward to the opening of our specialty amenity spaces - including hot yoga and cycling - in the months to come!
Expérience fantastique: Amazing gym! I've attended many fitness classes, the instructors are fantastic. Some night classes fill up quickly it is important to book in advance. Looking forward to the hot yoga studio and spin studio to open. The facility is super clean with friendly staff.
Thank you for the great review, Julia! Happy to hear you are enjoying the group fitness classes already, and looking forward to the opening of our hot yoga and cycling studios as well
Expérience fantastique: Really nice, clean, state of the art gym space. The fitness classes available are awesome, with great instructors. Though the pickleball court, hot yoga and spin studio aren’t open yet, I’m most looking forward to these spaces. Staff has been nothing but kind and helpful. My only wish would be to have a sauna/hot tub!
Hi Sarah - thank you for the great feedback and review! We are also looking forward to the opening of our specialty amenity spaces - including hot yoga, basketball / pickleball court, and cycling studio - in the months to come
Expérience positive: I joined unity in October under the “founding member” drive. The gym has been exceptional. From the weight room, to the cardio areas, it really has everything you need for any type of workout. I’m looking forward to seeing the finished product when the pool and HIIT areas open! Only wish is that it had a sauna, steam and hot tub!
Hi Matt - thank you for the review, and happy to have you as an Early Access member! We're looking forward to introducing the additional specialty amenity spaces as well!
Expérience positive: I’ve had a very good overall experience at Unity Fitness. The staff is extremely helpful, accommodating and friendly ( yes you’d always be greeted with a smile as soon as you enter the gym). The gym is ALWAYS clean, the cleaning staff does a great job at keeping the place put together, from changing rooms to the main fitness areas. Thirdly, i really enjoy a few classes, especially pilates and spin classes, the instructors are very uplifting and knowledgeable. I’m looking forward to the full opening in the coming months :)
Hi Rushi - thank you for the great feedback. We're happy to hear you are enjoying your experience at UNITY, and look forward to introducing you to additional specialty amenity spaces in the months to come.
Expérience fantastique: Fantastic gym. It has all the necessary equipment and more. The staff is welcoming and helping when needed. Great aesthetic, music and overall a great community.
Thank you for the great 5 star review! We're so excited to be building this community together with our valued members.
Expérience positive: Mixed Experience at Unity Fitness Gym, Toronto My recent experience with Unity Fitness Gym in Toronto has been a mixed bag. On the positive side, the facilities are top-notch, offering a wide range of equipment and classes to suit various fitness goals. The gym itself is clean, well-maintained, and provides a motivating atmosphere for workouts. The staff, for the most part, are friendly and helpful, contributing to a welcoming environment. Shoutout to Coach Jay, Charlotte, Danielle and Hannah! 5 Star for the coaches! However, my enthusiasm is tempered by a frustrating encounter during the membership registration process. I was enticed to sign up by a salesperson who employed clickbait tactics, promising certain benefits and discounts that ultimately failed to materialize. What adds insult to injury is the realization that, as a resident of the building, I would have been eligible for complementary access to the gym. Had the salesperson been transparent about this option, I could have saved myself the hassle and expense of a paid membership. The fact that the salesperson responsible for my misinformed decision has since left the gym only adds to my frustration. It highlights a lack of accountability and oversight within the Unity's sales practices. In conclusion, while Unity Fitness Gym offers impressive facilities and services, my overall experience has been tainted by the deceptive tactics employed during the membership registration process.
Hi Nisha - thank you for the detailed feedback of your experience. We apologize for the miscommunication regarding your membership. We are happy to welcome residents of Sugar Wharf into UNITY as their primary facility, and this membership option absolutely should have been presented to you if applicable. Rest assured, we will ensure the proper follow ups take place, and will be following up with you directly via email should we need any additional clarification. We do hope you continue to utilize all UNITY has to offer.
Expérience positive: This is a great gym at a reasonable price point! I mostly do group classes. My favourite is the Sets and Reps class with both Jay and Manuel who have very different approaches but are both fantastic in their own way. I also did personal training with Charlotte who is very friendly and knowledgeable. It’s a new gym so I know they’re still working out some kinks. I’d like to see a few areas improved: - They need a phone number because it’s very challenging to get in touch with them for quick questions although their Instagram team is quite responsive. - I don’t like that they charge you $5 for missing a class. I know other gyms will prevent you from booking classes if you miss 3 in a row and I think that’s much more reasonable. - They force you to download the app to scan before entering the gym. I think they should give you the option of talking to the front desk for login or providing a physical fob to scan. I’m very excited for the pickle ball courts, pool and other amenities to open! Overall I would recommend this gym.
Hi Kathryn - thank you for the review and the valuable feedback. As a new facility, this insight from our members is so helpful to continually adapt and evolve, and create the best UNITY experience possible. The policies we are developing, including the missed class fee and barcode scan entry, are to ensure a seamless member experience for all - we will continue to evaluate as our community grows. We are happy to share our phone number is active and updated on Google - you can give us a call for any quick questions you may have!
Expérience fantastique: Unity fitness is a great starter gym if you want to get the most out of your exercise needs met. The accommodations, equipment, facility are new and well maintained. The staff like Jade, and Ian are approachable and experts if you ever need an question answered. I can't wait for the gymnasium to open up to play Basketball with the community, i'm ready to dominate the courts!
Hi Terrance - thank you for the review and feedback! We are looking forward to the opening of our additional specialty amenity spaces - including the basketball court - in the months to come
Expérience fantastique: This gym is exceptional, with free classes that you can book if you don’t know how to workout alone like me. It is very clean and has all the equipments that you need and the staff is so welcoming and great.
Hi there - thank you for the 5 star review! We're happy to hear you are taking advantage of our group fitness class offerings and feeling welcomed by our UNITY team
Expérience positive: Solid gym, with a pretty good selection of equipment. Modern design and good vibe. Nice touch is the dumbbells increment by 2.5 pounds allowing you to slowly increment. Downsides include: -gets VERY busy 5-7 PM on weekdays. Typically 5-10 min wait to use a bench or squat rack. -some additions of equipment would be good. Like longer rope attachment for the cable machine. -pool is not open yet.
Thank you for the review, Addison! We definitely look to feedback from our valuable members to continually adapt and evolve as our community continues to grow. We're looking forward to introducing you to even more specialty amenity spaces, including the pool, in the months to come.
Expérience fantastique: I absolutely love attending the classes here, particularly the Pilates sessions led by Lou! L The staff members at this gym are incredibly friendly and always go out of their way to assist, creating a welcoming atmosphere for everyone. Additionally, the cleanliness of the gym is impeccable. I highly recommend this place to anyone looking to elevate their fitness journey in a supportive and clean setting
Thank you for the wonderful recommendation, Nour! We're so happy to hear you are feeling welcomed and supported by our UNITY team members and classes!
Expérience positive: Unity Fitness Harbourfront is the newest fitness “kid on the block”, situated just near the Sugar Beach, right in the middle of new condo developments on the Harbourfront East. The gym has a brand-new modern gym equipment, a group exercise group and a bootcamp-style training area, as well as a number of cardio equipment in front of the windows, and with the southern exposure side, it definitely gets a lot of sunlight! The gym change rooms are equipped with built-in key code lockers, so no need to bring your own lock! They are well stocked with large and small-size towels, the showers have shampoo, conditioner and body wash, as well as body lotion in the locker change room - all very good! Unity Fitness also offers a large number of classes included with the membership, such as spinning, yoga, and other movement and functional training. I mostly used the spinning classes, and absolutely love Jay R. HIIT & Hills spinning classes (and a little annoyed that the Saturday class has been replaced with the TABATA spinning, as it leaves me with just one class a week that works well with my schedule.) While the gym aims to be a premium offering, it has right now what I would call growing pains. Not all of the gym floor space, nor the swimming pool are open yet, I believe that it remains to be opened sometime in the next few months. They would also need to add some additional gym equipment, for example, an extra 90 degree bench would be good. The issue is when there is a single piece of equipment, and someone hogs it, other members can’t use it, so it would be nice to have two of such pieces of equipment, space permitting, of course. The gym is located in a new condo tower, so as with all thing new construction, they’ve had a few new construction hick-ups, the first few months, the hot water in the showers would take a long time to start flowing, so the gym staff had to continuously run water in one of the showers, which I is find incredibly wasteful and not environmentally friendly. Also, some of the soap dispensers appeared to have defective motion sensors, as they would keep dispensing soap, even after a person stepped away or just simply going on their own, again, wasteful. The latter issues appear to have been fixed as of late. My suggestions to the gym are minor, consider opening a little earlier on the weekends (7 am instead of 8 AM), and actually close on the statutory holidays and give your staff a break, as many gyms do. People can survive without the gym for a day, and your staff would appreciate the same time off that most of us get on the stat holidays! All of that said, Unity Fitness is at the right space, with thousands of condo residents in this area, it already attracts a lot of people, and will only grow, and as such needs to manage the volumes intelligently and keep updating itself to remain a great fitness center in this area!
Hi Art - thank you for the very detailed feedback! Member experience is a top priority for us, so hearing directly from our members is really valuable to continually adapt and grow with our community! We are always evaluating how to adjust to best serve our community - rest assured we will be adding more specialty amenity spaces, and more classes to the schedule in the months to come.
Expérience positive: Overall the gym isn’t bad. The cleaning staff do an amazing job and the gym is always spotless when I go. I don’t think the price is worth what you get there but I’m a resident at the sugar wharf condos and prefer the fob access gyms at other buildings I’ve lived at compared to this setup as my partner can’t use the gym unless we pay for it. Dumbbell racks are really nice, staff are friendly enough, machines are mid.
Hi there - thank you for the feedback. We're happy to see many residents of Sugar Wharf taking advantage of their complimentary UNITY memberships. Any additional resident memberships, which are at a reduced price, are very competitive for a facility of our size and offering, especially with the opening of our additional amenity spaces this year. We hope you and your partner give UNITY a shot, or find a facility you can both be excited to be a part of!
Expérience fantastique: Became a member here recently and it's been such a wonderful experience so far. It's brand new so it's super clean and has great machines. There's also a room for group classes right in the middle which very large and spacious. Bathroom facilities are super clean. Every time I've gone in there's a cleaning lady making sure everything is sanitized and organized. Excited for the rest of the gym to fully open like the hot yoga studio and the pool
Hi Alexis - thank you for the great review! We are also looking forward to the opening of our additional specialty amenity spaces - including the pool and hot yoga studio - in the months to come!
Expérience fantastique: I’m obsessed with this gym. It’s always super clean and organized and the staff are so friendly and lovely. I mostly go to the classes, my faves by far are Manuel’s sets & reps and Lou’s Sunday morning HIIT pilates. I can’t wait for the hot yoga studio to open!!
Hi Madeleine - thank you for the great review, and for the shoutout to our wonderful UNITY team and instructors! We're so excited to introduce you to even more specialty amenity spaces and class offerings - including hot yoga - in the months to come
Expérience fantastique: great gym, it's always VERY clean & has everything you need. Staff is great and location is easy to access! Highly recommend to anyone looking for a new gym downtown toronto
Thank you for the great review and recommendation, Sue!
Expérience négative: I've been a member of UNITY Gym for a while, and initially, it was good. Unfortunately, the situation has worsened. The gym closes at 5 PM for private events with just a day's notice, which is inconvenient for members. The operating hours are also too limited, closing at 10 PM on weekdays and even earlier on weekends. Evening hours should be extended to accommodate different schedules. Promises of new facilities and renovations are consistently delayed by 3-4 months, indicating poor management and disrespectful. Additionally, the gym does not manage people making TikToks, which invades other members' privacy. Management should enforce a policy against recording more strictly . I hope UNITY Gym addresses these issues to meet the expectations of loyal members.
Hi Yuliia - thank you for the feedback. We'd like to clarify a few things mentioned in your review. Tonight (June 13th) is the first time we will be closing early for a private event. We apologize for the inconvenience, and will continue to work on how to best notify members moving forward, as well as continuing to evaluate our hours of operation as we grow and evolve as a community. We elected a phased opening plan in order to welcome members into UNITY as soon as possible. While the opening of additional amenity spaces has been ongoing, renovations will soon come to an end with our final space nearing completion. We do have a filming agreement in place and closely monitor members within these set guidelines. Please feel free to notify any UNITY staff member if you have concerns during your visits, or, if you'd like to further discuss any concerns, please reach out directly to [email protected]
Expérience négative: Beware: Unity Fitness Prioritizes Profit Over Customer Service I'm utterly disappointed with Unity Fitness and their deceitful business practices. I attempted to cancel my membership a day before it was set to renew, assuming that would be sufficient notice. However, to my dismay, I was informed that they require a two-week notice period for cancellations. Not only is this policy conveniently buried in the fine print, but it's also a blatant money-grabbing tactic designed to trap unsuspecting customers. Despite my efforts to cancel promptly, they shamelessly charged me for the entire month of February and even extended into March. It's evident that Unity Fitness cares more about padding their pockets than ensuring customer satisfaction. Their lack of flexibility and understanding speaks volumes about their priorities. As a paying member, I expect transparency and fair treatment, neither of which I received. This experience has left a sour taste in my mouth, and I cannot in good conscience recommend Unity Fitness to anyone. If you value honesty and integrity, steer clear of this establishment at all costs. There are plenty of other gyms out there that prioritize their customers over profit.
Hi Nevan - first and foremost, we're sorry to see you go. Our intenton is never to be anything less than transparent with our valued members. The policies we have in place are to ensure all members are provided with the same information, with our team abiding by these same policies accordingly. Our membership cancellation policy within your contract does state a required 14 days notice in advance of the membership renewal date. In the case where we don't receive this notice, one final membership payment is taken, and membership remains valid for the additional month – so you will be able to access the facility until the end of that payment period, if you'd like to utilize it. We understand there is a lot of information provided to our members during the time of registration, so we do apologize that the cancellation policy outlined in your membership contract was not more clearly pointed out to you at that time. We hope you find a facility in which you can be excited about being a part of.
Expérience fantastique: I recently joined Gym Unity and it's truly exceptional! The facility is brand new, impeccably clean, and exudes a fantastic vibe with its vibrant colors. As someone who primarily focuses on strength training, I've been pleasantly surprised by the diverse group classes. What sets Unity apart is the incredible patience and kindness of the instructors, especially Manuel N. Despite the language barrier with my mom, who is new to gym exercises, Manuel's dedication to correcting her posture and encouraging her in every session is truly inspiring. Thanks to him, my mom has become more motivated and passionate about her fitness journey. Thanks Unity! Five stars without a doubt!
Hi Frank - what a wonderful review! Thank you for much for taking the time for the detailed feedback, and the shoutout to Manuel! We're so happy to hear you - and your mom - are feeling welcomed and motivated about your fitness journeys. We can't wait to continue to grow this community with valuable members like yourself.
Expérience fantastique: Unity is a fantastic gym and the staff are incredible! They are all so helpful and kind, truly I have not had one bad experience. I mainly do classes and they are absolutely fantastic. My favourite instructors are Manuel, Mel, and Lou! Manuel's energy is unmatched and you can tell he genuinely cares about your progress and experience. Mel could not be sweeter and her classes are HARD (which I love!). Lou is also lovely and so intentional with his practice. Would highly recommend!
Hi Julia - thank you for the great feedback and 5 star review. We're excited for the opening of our additional specialty spaces as well!
Expérience fantastique: Great facilities and very friendly staff. There’s a broad selection of classes and much better value than similar fitness clubs like S&T and Equinox.
Thank you for the great review, Fabian! We're happy to hear you are enjoying all things UNITY
Expérience fantastique: As someone who has been nervous join a gym but finally took the plunge. All I can say is the atmosphere is so so welcoming, the classes are great . Jay, Lou and Melanie have added onto the experience by being so motivating and making sure you’re comfortable. The equipment is great and the gym is overall very nice, I look forward to going each time.
Hi Lerato - thank you for the wonderful feedback. We're so happy to hear you are feeling welcomed and motivated by our facilities and UNITY team!
Expérience fantastique: Amazing gym facility. Ton of machines and weights. Pool opening soon too !
Hi Aditya - thank you for the great review. We're looking forward to the opening of more specialty amenity spaces - including the pool - in the months to come
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