Fit4Less

Expérience négative: Coming here in this gym from last 2 years never had any issue with any staff .. but there is a girl name with PRABH KAUR , she is always in different kind of attitude, she should atleast know that she is working here , so she should have manners to talk with people here , im hoping that abusive language is not something management teach in oreintation/ training .. Pissing with customers , talking rudely is really not a good thing though

Expérience négative: Worst customer service experience ever.

Expérience négative: At the entrance, there is a clear sign instructing individuals to remove their street shoes before entering. However, it has been observed that approximately 40% of people are not following this guideline, and staff members are not consistently monitoring compliance.

Expérience négative: The white lady who works there is so mean and one of the brown girls is so rude. I ate the gym coz of the rude staff.

Expérience positive: The staff at the mcphillips location are very friendly and seem helpful. For the price the gym is very well equipped and maintained. I would have kept my membership here going but there are so many patrons who have yet to discover the marvel of running water and deodorant. It gets so so bad in the afternoon you walk in the gym and the smell will literally take your breath away. The gym needs to enforce a hygiene policy as the patrons who have this issue really don't seem to care.

Expérience négative: Employee name - Abimbola He was so rude without any reason. Not good customer service. Not happy with his behaviour.

Expérience négative: Not proper machines, some r always out of order. Crazy

Expérience positive: Everything is good about fit4less Just few suggestions 1. Please provide massage chairs use after staff hours i have black card but because of my job I can’t come during staff hours and I am sure there are many like me who cannot come during staff hours 2. The winter is here so try to make it less cool during night Thanks

Expérience négative: If you park your bike out side, your bike is easy to be stolen. There is no camera at the bike parking area

Expérience négative: Worst staff rude one i called and the guy ignored and disconnected Apart from that today also i called no one picked they are jusy disconnected what the hell is this eh You are not attending call and cutting my money are you serious i tried with different no. Still not responding and they took money eh? I don't know i need moneyback or i will do something. Why you put phone no. If you don't want to pick

Expérience positive: Easy access, clean, very good number of equipment and weights.

Expérience fantastique: I got no complaints. Pretty awesome place.

Expérience négative: 99% of the people here do not wipe down or change shoes. Staff does not mention it to them and staff spends more time hanging out with friends or talking to girls than cleaning the place or helping people out at the front desk. If I had another gym closer I’d switch but sadly this is the only choice I have. People always slamming weights/ machines and staff not correcting that as well.

Expérience négative: UPDATE : OVER A MONTH LATER AND STILL NOT RESOLVED - I fully recommend dealing with another company if you are looking for a gym. They have not contacted me or resolved this issue, and for anyone who knows, being a single parent in this time is hard to do. I am deeply disappointed with my experience at Fit4Less. After cancelling my son's membership on May 21st, 2024, I was assured only two payments remained. Despite this, a withdrawal was made on July 4th, 2024, causing multiple NSF charges and significant financial distress, including a $90.00 charge from a bounced payment recipient. I am in the midst of switching financial institutions and the funds in this particular account are planned out and monitored. Fit4Less has been slow to resolve the issue, citing delays are because of a personal issue the manager was away from, also their " policy stating that there is a two week hold period" which is nowhere in their contract whatso ever about a 45 day cancellation time- just 30 days, equivalent to 2 payments as the original person I talked to mentioned to me. Also, they have stated there is nothing they can do yet because they need a full bank statement even after I have explained the statement isn't available until the beginning of next month. I have sent screen shots directly after everything had been posted to my account showing all the charges I have been charged and emails and text alerts I have received from the recipient of bounced payments, theirs, and another. This should absolutely be enough "evidence" on my end for them to see all the details they need to solve this issue promptly. They have also mentioned to me that there was earlier knowledge of this, where their systems do not communicate properly with each other, and it has been happening to other members who have canceled. If I would have been notified that this was even a slight possibility at the time of cancelation then there never would have been any issues for the $10.00 payment, instead I am stuck with $170.00 in fees. Fit4Less McPhillips has left me financially vulnerable with impending payments and insufficient funds due to their lack of communication and prompt resolution. If I could give a negative star rating I would - I fully recommend signing up with Planet Fitness - AVOID FIT4LESS

Expérience négative: NO MATTER HOW HARD YOU TRY TO GET ONE THING RESOLVED HERE, THE COMPANY DOESNT CARE AT ALL. I ASKED FOR ONE RECEIPT AND THEIR INCOMPETENCE HAS PROVED ITSELF BY FAR BY GIVING NO RESULTSSSSS. ONE PAYMENT RECIPT THE SIMPLEST THINGGGGGG LITERALLY NO RESPONSE BEEN WEEKS. OFC GIVE IT WHEN ILL DIE I GUESSSSSSS. AND THE FUNNIEST PART IS AFTER READING YOUR REVIEW THEY REPLY HAPPY TO HEARRRRR. SUREEEEEEEEE

Expérience fantastique: I worked out here while staying in Winnipeg a few days ago. The staff were very helpful even though there was an issue signing me in because I'm from our of province. They were both super nice. I did not get there names but they are doing a great job. The gym is huge, like enormous. It was very busy but I had no problems getting in a great workout. They have everything you can want. I had a great experience and thought it was a great gym. 5/5

Expérience positive: Spacious Gym, Well equipped, Enough packing space, but the neatness is average. Most people using this gym are not used to wiping equipment after use. Almost all other equipment aside the treadmill has used paper towels tucked inside the cup holder. I will recommend they work on cleaning the gym more than overloading with more equipment.

Expérience fantastique: Great service and facilities.

Expérience positive: Good gym, I wish there were better change rooms

Expérience négative: I won't ever go back to this place ,it's filthy and disgusting ,with the amount of clumping built up mounds of dust and. Hair collecting at the base of the machines and in the corners you can tell the cleaners have Def had the Month off ,and that's if they even have cleaners ,you would have a safer and cleaner workout at your local school playground ,how can a person that works there walk by this mess and not try to even clean it up ,if I could give less than one star I would ,and I'm sure I'm not the only person that. Is worried about catching a disease being here!

Expérience positive: Been going to this location since it opened, And when I tell you we finally got deadlift platforms and more squat racks, plus exclusive Black area 100 lbs dumbbells. Can’t wait for larger showers! Overall great improvement to this already inexpensive gym.

Expérience fantastique: My first gym ever. Having amazing experience. It's spacious and has comfortable environment.❤️. Monday was a lot crowded.

Expérience négative: No one at the front desk whole day whole night any time i m very dissatisfied no one pickup call 24/7

Expérience positive: No lubrication on the rods! Makes the weight stuck the the middle of most machines

Expérience négative: Absolutely disgusting that after 4 plus years of paying for a membership I very rarely use, they want to charge me for a replacement card as I’ve lost mine. I’ve likely been their most profitable member if you calculate price per gym visit. Easiest decision ever to just cancel. Sometimes it comes down to principle.

Expérience positive: Machine rods need to be greased!

Expérience négative: I wanted to use the black card to work on my own and to take my 14-year-old son with me, but at the entrance they told me that they don't let teenagers under 16. They will let my son in, unfortunately. I would like to train with my son, who has been boxing in Ukraine for 8 years, and now we are looking for a gym for him.

Expérience négative: Very unprofessional behaviour, went there for a signup, waited at the gates for a few minutes then a girl came and indicated me to wait without asking what i was there for. After waiting for another 5 minutes while she was on her phone and totally forgot that i was there. Then a gentleman was nice enough to come and ask me what i was there for, never let me in again just handed the pamphlet and went on his way. Lack of training and consideration at its best. Very disappointing

Expérience négative: to many people at this gym dirty and smells

Expérience négative: Great place to work out. Nice ppl. The only setback is that the place is not clean , I would say AT ALL. Only someday when they clean, it looks clean. But on usual days you'll find chewing gum , a lot of hairs, papers, etc on the floor, especially near machines, all CORNERS , bathrooms . If cleaning and maintenance took place often every week, it would be much better. Otherwise, it's a good place to sweat. Thanks.

Expérience fantastique: Great for the price and very helpful staff. Very clean and well maintained equipment. Love the hydro massage, definitely upgrading.

Expérience positive: Definitely better than planet fitness, and its way bigger

Expérience fantastique: Friendly and clean. Love the amenities

Expérience fantastique: Please provide a punching bag as well that would be really appreciated.

Expérience positive: Spacious and tons of equipment to use. I suggest avoiding evening hours on weekdays when the gym is overcrowded, it is the worst time and day to go! Some gym rats who think they're slick leave sweat behind on seats and equipment and don't bother sanitizing. Also be on the lookout for the old geezer constantly walking around terrorizing the gym, thinking he owns all the equipment, lol. Overall, a great gym atmosphere.

Expérience fantastique: This gym was in side polo park plaza , Winnipeg Manitoba, Canada.

Expérience positive: When going to the gym, we wait at least 10 minutes for someone to come to the reception to ask to turn on the massage chairs. It's terrible that there is no one on duty in the hall. It’s a terrible discomfort that after a good workout you can’t get what you want and what you’ve already paid for. Please fix this.

Expérience fantastique: Great experience, great atmosphere

Expérience fantastique: 5 star only for johnny

Expérience négative: Has no wifi unlike the St Vital location. Water fountain is so dirty

Expérience positive: Awesome Gym specially in Mornings but could you please check your one and only Water Fountain I try to check if one of your staff is in the Front but no there’s no one in there that’s why I wrote this comment or issue. Your one and only water fountain is not cold at all could you please please check it and its so Filthy. I think no one ever cleaning the Gym? Thank you!

Expérience fantastique: 1st visit since I bought my membership. Good workout, clean environment, and friendly staff.

Expérience négative: You need to have your void check with you.... no credit card. And stuff are unhelpful

Expérience positive: Great staff, the staff are super friendly & helpful. They should put more mirrors in, maybe by the stretching area, it helps some people in what they’re doing. Also maybe fix some of your lockers please

Expérience négative: Decent gym except for the staff. Every time I come there I always see a couple of staff flirting and talking to each other even during peak hours when there are people waiting either at the desk or by the door. Also, I always witness them locking themselves either in the staff room or the room where you guys store your cleaning stuffs leaving the desk unattended. This behaviour should not be tolerated by management!

Expérience fantastique: Super busy after 5 overall a great gym with many machines and weights too use

Expérience fantastique: Good

Expérience fantastique: Great gym, lots of equipment options. Low cost. Everything anyone wants in a gym. Only downside is no standard male/female changerooms.

Expérience fantastique: The general manager Kari was very friendly and helped me with an issue I had with my membership. Very good service, thank you Kari!!

Expérience fantastique: nyc one

Expérience positive: Honestly a good price/deal especially for beginners who wants to start their fitness journey! A lot of different machines and (squat) racks as well as smith machines to choose from. I just wished they would add more water stations as they only had one. Also please make sure you wipe every time (before and after) you use anything in the gym! A lot of people don’t and clearly shows the lack of gym etiquette. Aside from the nasty people who don’t wipe at all, it’s a good gym!

Expérience positive: switched from pf because they're not 24 hours anymore :( good: - very spacious - lots of machines and weights - generally pretty clean - open 24 hours bad: - not enough cleaning stations - rowing machines don't work - not enough cardio machines in general - small lockers - old school water fountain (at least it's cold) - machines are also very old, need upgrading

Expérience négative: Overall it’s a great facility, the big issue that equipment is ALWAYS broken and there is only one service person assigned to all the GoodLife and Fit4Less locations. So equipment is often down for a month at a time. The cable machines are almost always desperately in need of lubrication. If these simple things were remedied this would be a 3.5 to 4 star review *EDIT* don’t even bother with this place. I’ve been here multiple times this week and I still haven’t been able to get on a cable machine, and it’s always a challenge to do so. The gym is WAY oversold, way too many members and not enough equipment. Spend an extra $10 to $15 per month and find another gym, it will save you a massive headache. Sad really, because the facility is solid

Expérience négative: If you're serious gym goer this is not for you.... people not cleaning equipment after use, weights laying around, super busy, stinks more often then not, can't use shower after staff hours etc.....invest in yourself and go to a proper gym and adapt to proper gym culture....

Expérience positive: The good: Huge facility. Good selection of machines. Most are in good working order. Staff are friendly. Lots of free weights and racks/benches. The bad: Most of which is directly attributed to the clientele. Dirty change rooms. People walk in with outdoor footwear. Dirty mat area for stretching. And for some reason, a large portion of users don't wipe down equipment after use. Lots of "gym bros" in the evening standing around equipment talking. Also only one water fountain.

Expérience positive: good variety of equipment, + barbells! not 5 star bc weight plates can get very disorganized. People, put your weights away properly! overall, good times. also, if ur new to gym, don't b scared. it's great and ppl will always help u!

Expérience positive: Great facility, newer equipment, lots of parking, open 24hrs

Expérience fantastique: Great quality price it has all the equipment that you need to keep fit I has been 4 years and friendly environment

Expérience fantastique: A great and very affordable place. A bit overcrowded during the evenings, but overall an excellent experience.

Expérience négative: The cleanliness of this gym has severely declined since I joined this gym. The washrooms are disgusting, there’s always trash on the floors. And best of all no rules are enforced and when I brought it up to management that no one racks their weight(as I had a broken hand, fully casted up to my elbow) I was told “members” are welcome to say something to other members”… cool. I’ll keep that in my when you reduce my monthly fee because I pay to be here and shouldn’t take on responsibilities of your staff. The gym should be accessible for everyone and not dependent on if you can unrack the previous persons weight from a machine. people should be able to workout without being restricted due to the lackadaisical responsibilities of staff. Do better management. This gym also no longer has wifi and a questionable ac.

Expérience fantastique: Best gym in the town

Expérience négative: No judgement plastered over the wall yet, people are mad kids wanna push their strength limits. Most of the same kids are under 18 and this gym is what they can afford. Most powerlifting gyms are 60$+ a month. Instead of getting mad at them why not encourage their strength goals. It’s crazy because most of you can’t lift any of the weight they do so you’re insecure and complain. NO JUDGEMENT ZONE is the motto so, if you wanna complain complain about the same people who slam the cable machines and leave them broken every week.

Expérience positive: For the price I cant complaine. Never had a issue there. I dont like having to do everything online that annoying.

Expérience négative: I went there this morning, scanned my card and left side door was stuck and did not let me go inside. There was no staff member there and I was not able to scan my card again as I had to wait half an hour to do so. This is so annoying atleast put a sign on there if it is not working so others won't have to waste their time.

Expérience négative: The only person who deserves a 5 star rating is of one of your staff members at the Mcphillips location, Jay, who I have seen hustling everyday to ensure that clients are happy, the gym is clean, and machines are in well working order. He really should be the manager of this place as his work ethic has turned around the customer experience and overall atmosphere of the gym. I voiced concerns to the manager who used to work there, for example when clients were having to wait outside in -30 weather, she told me she really didn't care if people had to stand outside, or when most of the carabiners were stolen from the gym, which there was no answer to when they would be replaced. I even contacted Fit4Less through their social media channels, was supposed to receive a call from the District Manager about the issues I have faced, but was never called nor followed up with. When I voice concerns to Jay, he listens, and addresses them immediately. Terrible that the corporate sector of this company places incompetent people in managing positions, does not invest in their staff that are breaking their backs to keep their clients happy, nor do they care about client satisfaction or the client experience. I hope Fit4Less contemplates some senior leadership changes and begins to support the staff working in their gyms.

Expérience fantastique: Loving it

Expérience fantastique: Good first visit

Expérience négative: SO Dumb how you have to pay for another card when you forget your membership ship card because you used your “one free pass” when you forget it the first time. No longer offers the key cards which are better because then you won’t lose or forget the card version because it’ll attach to keys. Manager is ridiculous at the winnipeg location. We’re gym regulars and have seen us come in almost every single day yet can’t just look into the computer to confirm we have a membership? Staff barely do anything as compared to Planet fitness staff who are constantly cleaning. Too bad I don’t like the PF gym and equipment. Customer service is lacking

Expérience positive: You get what you pay for. When I had my membership I was paying $7 biweekly which is an amazing price! However I often felt too crowded inside the gym during the times I wanted to go. Since it is such a cheap price, it's a given that there's going to be a lot of people there. If you don't mind the crowd, and don't mind waiting for machines if you go during a busier time, I'd definitely recommend this gym if you're not looking to spend a lot on a gym membership! All the staff I've interacted with have been super nice and friendly. They're always cleaning too! I think they recently brought back their 24/7 hours so that's a plus!

Expérience fantastique: ♥️♥️

Expérience positive: Unbeatable price but some equipment is out of service. Also, good luck trying to reach someone by phone if you have a question about hours. Rarely pick up because it seems understaffed.

Expérience positive: Showers are not good enough :(

Expérience fantastique: Great gym to workout at. The staff are good. If only people would put their phones down rather then occupying equipment for nothing.

Expérience fantastique: I love this gym! I just wish you had more locations throughout Winnipeg because I don't live near mcphillips anymore. But the gym is awesome!! Can you open up a location in north kildonan or transcona area please?

Expérience fantastique: I was at the gym yesterday and was totally amazed by Matt who does maintenance on the equipment.l inquired on a piece of equipment that was waiting for repair and he immediately did everything he could to fix it. Very efficient.

Expérience positive: Not all machines work at this location, they need more maintenance work!

Expérience négative: Not sure what happened to 24/7 but very disappointed that they changed it. How can you close a gym at 10pm in weekdays should be 12am so then it Is more flexible for people that workout at night. operation hours needs to be changed both weekdays and weekends. This gym has so much potential but management is just so bad. nothing is ever clean, broken machines for decades.

Expérience négative: Emauled them months ago as nobody andwered the phones ever . As was trying to cancel membership . In 2020 finally someone answered . If they loom back i hadnt been there since all this plandemic started and still they said i would be charhed for a month as thays procedure . May be a cheap place to go but not very attentive to customers etc . Hope they do well once lockdowns return

Expérience positive: I have no complaints and service is pretty good.

Expérience négative: I feel sorry for the person working the counter as they were all alone. Went in to buy a membership only to be told I'd have to go home and do it online. How nice. Screw that. What kind of outfit can't sell a membership? Better yet, what kind of business turns away people with money in their hands? And why would I want to work out at a place with no staff? Planet Fitness thanks you.

Expérience fantastique: Open 24 hours again, nice place, not a lot of people after 10:00pm

Expérience fantastique:

Expérience fantastique: Great gym and excellent stuff . Good that they are not like other gyms where they trying to sell you personal trainer .

Expérience fantastique: Nice place to work out during the pandemic you have to reserve your spot well in advance. Each reserved session just lasts for 75 mins and you can't book for more than two slots at a time. After all good to start with especially with its decent pricing.

Expérience fantastique: Good equipment.. friendly staff... But its hard to book spot with 25% capacity at this time.

Expérience négative: I came today 28th April* around 6ish. The guy working at front was rude af. Teach him some etiquettes.

Expérience négative: Poor management. Inconsistent applications of rules and access.

Expérience fantastique: For it's price $4.99 b/w they have almost everything you need for whatever workout you do. The free weighs (dumbells) 75lb max though.

Expérience négative: I would give it a 0 if i could, the worst service and had to block their payments from my bank! They will keep charging you even if you cancel the membership or freeze the membership, i tried to get my money back they said sorry our management team isn't doing anything about it!!!

Expérience fantastique: Busy

Expérience négative: Today I successfully booked my session, but upon entry (after I had scanned in) the manager very rudely told me to leave because they were above capacity. I can understand the capacity issue, but she did not provide any sort of resolution. This is an issue for me on 2 levels: 1, the Fit4Less system shouldn't allow bookings if it is at capacity, and 2 if members are going to be denied entry AFTER scanning in, there should be a way to cancel/remove the booking so that at least we can sign up for another slot later in the day. Overall, this is an extremely frustrating experience for members. Fit4Less makes it clear that they do not care about members and do not value customer feedback. After the way I was treated today in the club makes me want to cancel my membership and report this issue, since Fit4Less was above capacity anyways and can get fined. The booking system needs to be more thorough, as are other gyms and the manager needs to treat all members with respect.

Expérience fantastique: I like this place very much...

Expérience négative: Big gym at winnipeg fit4less but they only allow like 30 people to workout at a time. Very disappointing when you try to book an appointment, there's always nothing available. Gonna be changing gyms. There's no way to contact corporate so how do they know about complaints. Just hope they see this review.

Expérience positive: Not good

Expérience fantastique: Always clean, great managnnet . I would give them 10 stars if possible. All these people who complain about them not picking up the phone is because they constantly get phone calls, they have no time to sanitise, deal with customers and then answer you phone calls bitchhing about them not answering.

Expérience négative: I have been paying every month for my black card membership and never able to get an appointment here. Plus its not 24 hours anymore so it's just very inconvenient and i don't feel like continuing with tgem anymore

Expérience négative: I am calling these guys to cancel my membership from 3 days and nobody is picking up the call. What this contact information is for to make no use of it! Although, whosoever has so much of time to physically go there and talk to them about it. I am having worst experience with this gym. Perhaps, they don’t have a managed staff to handle the customers. On the website as well, there is no option to cancel the service, only to join the gym that makes no sense to me.

Expérience négative: DO YOU GUYS NOT PICK UP THE PHONE?!?! Trying to cancel my membership but I can't!

Expérience négative: Gym good ! I am new member but my family joined your Gym last 3years . I have one and only complaint make call try for appointment ,try nobody give answer. .

Expérience négative: HUGE GYM! Completely empty! But won’t allow its customers to workout without appointment. So I set an alarm at 11 PM(when sign up opens) to book my workout(3 days advance) website crashes. I recheck at 1110, all the workouts are booked. great. Same thing next day. And the following. I try calling the front desk. NO ONE PICKS UP THE PHONE. LOVE THE GYM HATE THE MANAGEMENT.