Planet Fitness

Expérience négative: I know it’s not the gyms fault but beware, someone forced the lock off of my father’s locker and stole his credit cards from his wallet. Do not recommend this place the crowd here is far too sketchy.

Expérience positive: Meh, free weights are lacking. Lots of good machines, but by cost etc I prefer my old gym

Expérience négative: Terrible customer service. I unexpectedly had to move out of province at the last minute due to a family emergency. I called to cancel my membership but was told I can only cancel in person or through a written letter. With the Canada Post strike, I couldn't send a written letter. Instead I had to drive 3.5 hours to the nearest gym to cancel. When I told the lady on the phone my situation and how both options were unrealistic she laughed and said "well that's our policy". Now I'm sure it was in the small fine print I signed for my membership (dumb me), however it's disheartening when these big corporations can't work with you to help you. Also they advertise 'cancel anytime'. On to the gym review: Clean. Way way way too much cardio equipment!! 40+ treadmills and only 2 sets of 20lbs weights is wild to me. I've never seen the cardio equipment full however the weight area is always too full. Waiting over an hour for a squat rack is ridiculous. PF also needs to monitor groups of people at gym equipment. There's been many times I've been there and there's a group of 4-6 people sharing the leg press, etc. Not cool! Employees should be monitoring this more. Another downside for people trying to up their weight, free weights only go up to 75lbs. I'm a female and feel that PF is more geared towards woman or men starting out. Besides all that, it was a half alright gym for the price. The cleanliness helps my opinion on that. If it wasn't a cheaper gym I would look elsewhere. If you care about customer service, DONT GO HERE. Side note, there is a younger man who works at this location that has always been so helpful and kind. I hope the rest of the staff learns lots from him. They will need it.

Expérience positive: Over Crowded at most times.

Expérience négative: Terrible customer service.

Expérience fantastique: I have been to every major gym in this wonderful city of Moncton and must state this this gym rates as one of my top picks to serve my needs. Great pricing. Modern equipment which is well serviced. Everything is immaculately cleaned no matter where I've been in this gym. Showers deliver good water pressure at easily set temperature to my liking. Everyone I've met working for this place and working out in it have been excellent people. Love the open hours 24/7. Using the sites app lets me instantly see the least busy times to work out, should I desire to know. High praise for this establishments perfect management.

Expérience fantastique: I would like to share my experience , my fitness journey started from this gym , loved the environment , staff is good specially Manpreet , she is always helpful and welcoming . Would recommend for sure

Expérience fantastique: Dropped in for a workout while visiting Moncton. Gym is large and is very clean. Great mixture of fitness equipment including Smith machines, benches, free weights, bikes, treadmills, and cable machines. No waiting to use equipment as well! Very pleasant experience and was welcomed at the desk by Zaid. Very friendly and welcoming!!

Expérience négative: It gets pretty creepy at night there. My friend had a bad experience getting hit on by pushy men. The same fellas never clean the equipment after themselves. Used to be a descent spot to go. CS is really poor there as well.

Expérience fantastique: A great modern clean gym well staffed supper clean open all hours and priced very well!

Expérience négative: Went to sign up asked for help they said I had to do it myself and turned a tablet around. I said I dont want to enter the information and they said I had to because of big cooperation. I told them I dont work there and want them to set up my account and they refused.

Expérience négative: I am extremely disappointed with the way Planet Fitness Moncton, particularly their management under Vikram, handled my situation. After suffering a torn MCL in my left knee in June 2024, my doctor advised me to avoid any physical activity. Unfortunately, due to the challenges I’ve faced during my recovery, I wasn’t able to follow up on my membership right away. When I requested a refund for the fees charged since July 2024—given my inability to use the gym—I was met with a complete lack of empathy. Vikram's response was to offer two months of free membership, which is absurd, knowing full well I won’t be able to engage in any physical activity during that time. It’s incredibly frustrating and disheartening to see a fitness facility, which should prioritize health and member well-being, show such disregard for someone dealing with a serious injury. If you’re looking for a gym that offers genuine support and compassion, I highly recommend finding a different place. Save yourself the frustration—Planet Fitness Moncton doesn’t care about its members when they need understanding the most.

Expérience négative: This gym sucks the heat is back on for the winter, today I walked in and was in a tank top and was hot before I even finished scanning in…this is always an issue they say the heat is at a “fixed” temperature However we have heard employees talk about how they were going to turn it up…employees are rude never welcoming and the gym is 90% cardio it’s not even worth 20$ to use this gym…locker rooms are dirty and it always stinks in here…people have no sense of hygiene at all…employees are on their phones all the time, have air pods in or are not even looking the direction of the customers walking up to the desk…I would not recommend this gym to even a beginner

Expérience fantastique: I love this place to do workout

Expérience fantastique: I love this gym so calm n nice

Expérience fantastique: A good environment to work out, aesthetics and equipment all good

Expérience fantastique: Well equipped, well maintained, friendly members and staff. The manager, Vik, is amazing! He figured out a big problem with our US memberships so we could work out.

Expérience négative: Gym needs more equipment like seriously!!! and more space it shouldn't take 5 mins to wait for a Machine I don't understand how your a million dollar company but still can't have good Machines I see why so many people switch to Goodlife

Expérience négative: Manpreet is rude towards indians . I faced disrespect from her . There are more employees working but no one is such rude like her . I don’t want to post a review but she need some manners to talk .

Expérience fantastique: I wanted to take a moment to highlight the exceptional work my friend is doing at Planet Fitness. They consistently create a welcoming and supportive environment for all members. Sandra’s knowledge of fitness and dedication to helping others achieve their goals is truly commendable. Whether it’s offering personalized advice or maintaining a clean and organized space, Sandra goes above and beyond to ensure a positive experience for everyone. Their friendly demeanor and professionalism make them a valuable asset to the team. I highly recommend their services to anyone looking to improve their fitness journey!

Expérience négative: Terrible service, and it keeps getting worse! Today (September 23, 2024, at 9:15 am) I went to change from Black to regular, and the attendant said that to do so I would have to pay a "change fee", something I had never heard of before and that and totally unfair. The service at this gym is increasingly worse, the attendants seem to have no patience and the manager is never there. Terrible! I don't recommend it!

Expérience négative: Can't even have a small bag to bring phone , towel, bands. A big 0

Expérience fantastique: nice and clean.

Expérience fantastique: Good

Expérience fantastique: Great place and machines! I hope they add a squatting hack soon..

Expérience fantastique: I'd like to take a moment to acknowledge Marvis at the gym for her exceptional customer service. She greets me with a warm "good morning" and a smile that radiates positivity. This small act of kindness sets the tone for my entire day. It's these seemingly simple interactions that have a profound impact on our lives, reminding us of the importance of human connection. Marvis's approach is a testament to the power of genuine interactions, demonstrating how one person can elevate the experience of many. Her outstanding service and unwavering positive energy create a welcoming atmosphere that extends beyond just a greeting. Thank you, Marvis, for making each day a little brighter and embodying the true essence of exceptional customer service. Your presence is a beacon of positivity in our daily routines. Excellent customer service ⭐️⭐️⭐️⭐️⭐️

Expérience négative: Just joined this gym, I asked the lady at the front where is weight machine. She said we don’t have. Seriously??? In gym you guys don’t have weight machine .

Expérience positive: Friendly people and a nice atmosphere!

Expérience fantastique: Sweet

Expérience négative: !!!!!BE AWARE OF SCAME !!!! good for business NOT FOR MEMBER. VIKRANT SAYS HE IS MANAGER HE OWN THIS GYM AND THIS IS THE WAY HE DO BUSINESS ( last month they got 50$ dollar yearly fee 28 $ dollar for monthly fee and right after cancel there membership very bad staff there is guy name Vikrant and I highlighted his mistake and he end up showing me over power to win conversation and guess what gym lost business and many more members like me . My bill cycle go till July16 . but Vikrant s girlfriend have crush on me and he is jealous and he band me coming to gym today June 20 ( When I highlighted everything he said he gona call police on me. Plant fitness is scamming people don't go there

Expérience fantastique: Always a nice welcome when you walk in. Gym is always clean.

Expérience négative: It’s been a week since the gym has machines out of service. None of the stationary bikes are working but sure when my credit card expires they hurry to ask me for another one even when they take my money straight from my bank account. Not to mention how crowded the gym is at peak time. It’s almost impossible to use a machine. If you wanna sell 200.000 memberships at least get a bigger place.

Expérience fantastique: Hellooooooo, Canada! My first visit to a PF in Canada ;-) GReat location. Large parking lot. Many great shops also in this strip mall. Lively and positive vibes throughout. Very spacious areas to get your sweat on. Good strong tanning bed

Expérience fantastique: Was hesitant about going to a gym at first but decided to try it out with my Granddaughter, what a great experience, Dawn Drew and Manpreet are there at the desk everyday greeting the members as they arrive and are very knowledgeable about the gym and the equipment. Very clean gym and the equipment is in excellent working condition, Dawn and Manpreet are very good with new members as well as the time they take with any new potential members coming in to check the gym, they are very patient and knowledgable and take the people around the gym and answer any questions they may have, I was one of those potential members

Expérience fantastique: Amazing!!

Expérience fantastique: I have MS and have trouble getting around at times. There is no judgement there. The specialty rooms help my muscles and allow me the relaxation I need :)

Expérience négative: Very annoying experience with goggle asking for tanning . Most of staff are not bothered at all but one out of the blue requesting to show infront of the camera . Do you want me to wear it or just for the monkey show in front of camera? I never tan my face anyway why do I need goggles?

Expérience fantastique: Best gym! Best vibe!

Expérience fantastique: Employees are nice and equipment is clean and the facilities are clean also

Expérience fantastique: Lots of machines to work with and super clean. Inspiring too!

Expérience négative: This gym is a MESS

Expérience négative: Everything is amazing but there is an girl on front desk name Manpreet kaur She is very arrogant and rude She don’t even know how to treat to customers and everybody else is very polite but MANPREET kaur is very rude and she is just spoiling the name of PLANET FITNES

Expérience fantastique: Overall good experience

Expérience fantastique: Clean place

Expérience fantastique: Wonderful gym in Moncton area.

Expérience fantastique: Always good clean and helpful staff

Expérience fantastique: Very welcoming experience. The staff here are always smiling and always available to assist. Matilda is exceptional. Always ready and willing to assist in any capacity. Trust me. I have had and still having awesome experience.

Expérience fantastique: love the price how clean it is and super friendly staff

Expérience négative: Been going to planet for 3 years now and been to plenty of other gyms and this one I csn say is by far the worst. Dirty, terrible staff, terrible management. Half the machines are always out of order. Biggest complaint is that the heat is always on full blast, it’s a gym it should be cold not plus 30 when lifting weights. Avoid this gym at all cost!

Expérience négative: I have been going to PF gyms since I was 19. I am now 26 and can honestly say the Moncton planet is the worst gym I have been to. When you walk in the “fixed” heat slaps you in the face however I happen to know the heat can be adjusted in the back room…from Ontario to NS the gyms are cold. Moncton plants is also dirty as seen in pictures below…the showers have mold, the water fountain has a smell and they are missing all hair dryers. Staff are unprofessional and always on their phones, in grey sweat pants. The manager is also unprofessional and has been known to call people who make bad reviews and asks them to change it to a 5 star rating to be seen as a “loyal member” in his eyes…we don’t need the gym to look good on line we need it to be good in person. I love planet so much I actually worked here when it opened and continued coming here when other employment opportunities came since I liked it so much…management had a few changes and it definitely shows…definitely considering leaving if things don’t change

Expérience fantastique: Friendly staff, clean facility , lots of equipment and no judgement

Expérience fantastique: Excellent customer service and convenient business hours

Expérience fantastique: Perfect place

Expérience fantastique: No waiting for machines and volume of users were low. Great hours 24/7 to facilitate everyones needs.

Expérience fantastique: It is clean and the machines are in good working order

Expérience positive: Great place to workout Pros: #Ample equipments for Cardio # Black Card membership #Full body hydro massage #Free guest allowance # Open 24*7 Cons: #Lack some major weight training machines #Incidents of theft from locker room..so make sure you lock your lockers

Expérience positive: Friendly staff, plenty of equipment to choose from. Open 24 hours which is a huge bonus. I really love being a member of Planet Fitness Gym. The best part about Planet Fitness Gym is that “Nobody is judging you!” I feel so much better when I leave the gym after a workout. Thank you so much “Planet Fitness!”

Expérience négative: When I first joined the Moncton location I would have given it 4 stars but I am now rating a 2 star after being a member for 9 months. One of the main issues I have noticed is the lack of cleanliness in the equipment area and lockers. The machines are dusty, and the lockers are full of salt and dirt as people wear their shoes into the change rooms and throw them in the lockers. Additionally, there has been theft of hair dryers (never been replaced), pins from the machines, and personal belongings from the lockers. The RCMP was there on my last visit due to a theft claim from a client. Furthermore, the machines are frequently broken for extended periods of time (one cable and one leg press machine has been broken for 4 months) which is frustrating for customers trying to maintain their fitness routine. The ceilings also leak when it rains. Another concern I have is the inconsistency in customer service. It seems that the level of service varies depending on who is working at the front desk. In addition, while there are cameras on premises, it appears that management does not always address or take action on complaints from clients. The last manager quit on the spot as she refused to take complaints. Furthermore, I find it unacceptable that the gym only accepts debit or credit card for payment, as I prefer to use cash for certain transactions. Lastly, I have observed that there are individuals who do not adhere to the gym's policy of maintaining a scent-free environment nor clean their machines. It’s awful. I contacted head office whom advised they would call me and take my concerns seriously and that was 2 weeks ago. I’m going back to my old gym. The cheap fees don’t make it worth it. Wanted to give a heads up to anyone looking to join Moncton

Expérience fantastique: Love this Gym, as someone who was very nervous about going to a gym it has been great staff is great and other members are awesome. Don't feel judged someone is always willing to help. I come almost every day and will continue to. My new home away from home lol.

Expérience positive: Machines are usually always clean...Front desk support is very good.And the price is fabulous!!!

Expérience fantastique: Great gym! Love the environment. Great equipment. I especially love the additional massage chambers where you can get free massages of different kinds (you need to be a black member for that).

Expérience fantastique: Very clean gym ,changing rooms were clean washrooms very clean. Didn't have any wait time for any equipment. I wish they had a little more available help to answer my questions. They didn't seem to have experienced assistance but they had people to assist with general issues. If you have specific questions regarding working out or cardio workout advise in not so sure you will be able to get the help you need. I am still overall happy with the gym. I was offered a free trial but when I tried to redeem that offer a was expired but was only offered it two days before that. But again the gym is open all night and very clean so it's worth taking a membership here. You will not be disappointed. Especially if you work variable hours and still need to keep up with your workout schedule. You'll be able to go here 24/7.

Expérience négative: This gym USED to be a great gym! The staff and management is a joke! Member like myself that have been here since it open can’t believe how badly it’s gone down hill! Staff is to busy clowning around at the desk with each other to actually do their job and clean, fix equipment, replace pins maybe welcome a member . The temperature is set for the employee comfort not the members who pay monthly! Mangers are no better hiding in there office complaining to them is just a waste of time. Someone needs to come in a clean house and get this gym back to how it was.

Expérience négative: There is like 3-4 pins in the whole workout area and one machine has been down for weeks. The cable just needs to be replaced come on guys basic upkeep

Expérience fantastique: Amazing gym, friendly staff and clean environment

Expérience fantastique: The cleanliness, the variety of equipment and the best thing!! The hydro massage beds at the end of a workout.

Expérience négative: Compared to PF facilities in Edmonton and other parts of Canada, I can say this is the worst facility I’ve been to. Maybe since there is only one gym the machines get more use, multiple machines broken, worn down. Trash on the floor everywhere, change rooms dirty, no music, always packed. Would rather workout in my hotel gym lol

Expérience fantastique: Friendly staff, clean environment and equipment is in great shape.

Expérience fantastique: It's a great place to go exercise, always clean, friendly staff and never so busy so you can always get on your favorite equipment..!!

Expérience fantastique: My wife and I have been going there for over a year and we love it. There were a few minor things but management's follow-up was great. We recommend this place to anyone who asks about gyms.

Expérience fantastique: Great customer service, good environment, clean areas

Expérience fantastique: Friendly staff, great value, plenty of machines to choose from.

Expérience fantastique: Good place

Expérience fantastique: Clean and non intimidating atmosphere.

Expérience fantastique: Clean, friendly atmosphere. Sad there isn't a barbell bench press setup, but it's fine. 99% of the machines are in working order.

Expérience fantastique: a great place to train, with no pressure, after a while it becomes something like a rendez vous with like minded friends

Expérience fantastique: Super friendly

Expérience positive: Been at this gym for years. It’s always dirty. Equipment barely ever cleaned. If they didn’t have Jordan cleaning it, land knows how bad it would get. They need a ship up or ship out with most. Been in different gyms and staff always meets and greets at front then you will see them constantly cleaning around. Always excuses of whys it can’t be done but never a solution. Today we are sitting in a chair having a grand social event.

Expérience fantastique: The facility is very clean. The equipment is never broken down and there are a lot of options so it makes it easier to change up your workout. The staff are all so friendly and always say hi to me in the morning and tell me to enjoy my workout. Overall 10/10. I would recommend Planet Fitness Moncton to all my friends and family. I look forward to my workouts every morning and it keeps me motivated to keep going. This is coming from someone who typically doesn't enjoy going to the gym but my mind has been changed. Thank you Planet Fitness!! If I had one critique, the lockers are very narrow and not deep, so my gym bag needs to be shoved in sideways.

Expérience négative: I got treated like a fool when just trying to live and get better years it not nice people

Expérience fantastique: I had a fantastic experience at Planet Fitness! The facilities are clean, well-maintained, and packed with modern equipment. The staff is friendly and always ready to assist. The atmosphere is welcoming and non-intimidating, which makes it a great place for individuals of all fitness levels. I've been able to achieve my fitness goals and maintain a healthy lifestyle thanks to Planet Fitness. I highly recommend this gym to anyone looking for an affordable and effective fitness solution.

Expérience négative: Customer service is lackluster and the app doesn't work. Not sure if it's the fault of the company for not providing an alternate source for troubleshooting, or if it's the lack of enthusiasm from the employees, but I couldn't even keep a Planet Fitness account to utilize their gym. I received the e-mail and created account. I was even billed and could see it on my account history. On the day I plan to go in, it doesn't work anymore and it says my account no longer exists under that e-mail. Reinstalling the app didn't work and it won't resend any activation emails so I call in and ask what can be done to fix it. They tell me to just come in and they'll help me set it up. Weird but whatever. This was a while back and it stormed so I didn't go in. I went in tonight and explained my situation and they just asked me if my phone was working properly, if the app was working, etc. I'm giving the benefit of the doubt that it wasn't the same employee, but damn. They're not tech support so why would they tell me to come into the facility just to run basic questions like that?

Expérience fantastique: I am enjoying the great gym and the environment is so friendly. The staff is always smiling and willing to help.

Expérience positive: Clean environment. Good selection of equipment. They take too long to fix broken equipment sometimes though. One staff member will tell you one thing and another member will tell you something different...more training needed for employees

Expérience fantastique: Great place to workout , cheaper rates, and quality service

Expérience fantastique: Good equipment and huge space

Expérience fantastique: Spacious and clean facility with a variety of equipment! The black card spa with hydro & manual massage chairs is a value add worth the affordable fees. The Overnight team manager (Matilda, I believe) was a delight and very helpful. Would absolutely recommend

Expérience fantastique: Great place to workout. Lots of equipment, friendly service,clean workout area and clean locker room area.

Expérience fantastique: Love that you can see how busy it is from the app.

Expérience fantastique: A nice and clean gym, well organized with a good variety of equipment to choose from!

Expérience positive: Good vibe, many equipments.

Expérience négative: Moncton staff is not helpful I went to freeze my membership for 4 months in Feb end as I will not be able to go gym from March till July and they refuse that planet fitness don't freeze it but now I got to know planet fitness do freeze the membership if you inform them but Moncton gym staff do refuse me and charge me for 4 months without any reason. This is last year I am with them I will move with Fit4less or any other gym now.

Expérience fantastique: very nice gym, good service, and super specious

Expérience fantastique: Love this place, the people and the location!

Expérience fantastique: Another great location on my journeys across the country. The equipment was in great shape and have plenty of space between everything to workout. Also the bathrooms and showers were very clean. My only complaint though is the shower heads have those aerated spritzers on them so takes a longer time for a shower. Other than that definitely a good location to visit.

Expérience négative: The purpose of a gym is to get fit and lose weight. Mirrors show is how fit we are but there are no scales anywhere. It's like a car with no speedometer.

Expérience positive: Good gym is affordable

Expérience positive: All good here at your gym, really like it, but ventilation is weak quite often. Try to pay closer attention to it, almost every time I’m here like not enough air to breathe. But for everything else thanks guys!

Expérience fantastique: I love that the gym is usually clean and their staff is very helpful.

Expérience fantastique: Everyday is a good day