Club16 Trevor Linden Fitness
Informations sur Club16 Trevor Linden Fitness
Heures d'ouverture
- Dimanche: 7h-19h
- Lundi: 5h-22h
- Mardi: 5h-22h
- Mercredi: 5h-22h
- Jeudi: 5h-22h
- Vendredi: 5h-21h
- Samedi: 7h-19h
Notre commentaire de FitFit Canada sur Club16 Trevor Linden Fitness :
Le Club16 Trevor Linden Fitness, situé à Maple Ridge, Canada, offre une atmosphère accueillante et amicale qui le distingue des autres salles de sport. De nombreux membres apprécient le personnel compétent et attentionné, notamment des personnes comme Emily, Ramneek et Taha, qui fournissent constamment un service à la clientèle exceptionnel et créent un environnement de soutien. La salle de sport dispose d'une variété d'équipements modernes bien entretenus, attirant à la fois les débutants et les passionnés de fitness.
Voici quelques points forts des retours des utilisateurs :
- Environnement Accueillant : De nombreux utilisateurs ont noté la gentillesse et l'amabilité du personnel, ce qui met à l'aise les nouveaux arrivants.
- Formateurs de Qualité : Les entraîneurs comme Xen, Aiman et Taha ont été loués pour leur professionnalisme, leur expertise et leur dévouement à aider les membres à atteindre leurs objectifs de fitness.
- Variété d'Équipements : La salle de sport propose un large éventail d'équipements, y compris des machines de cardio, des options de musculation et une section réservée aux femmes.
- Installations Propres : Les utilisateurs complimentent fréquemment la propreté de la salle de sport et des vestiaires, contribuant à une expérience d'entraînement positive.
- Cours de Groupe : Les membres apprécient une sélection de cours de groupe énergiques qui améliorent l'expérience globale de la salle de sport.
Bien que les retours soient globalement positifs, certains problèmes ont été soulevés par les membres :
- Disponibilité de l'Équipement : Pendant les heures de pointe, la salle de sport peut devenir bondée, entraînant des temps d'attente plus longs pour utiliser les équipements.
- Problèmes de Service Client : Quelques utilisateurs ont signalé des difficultés concernant l'annulation de leur adhésion et la communication concernant leurs comptes.
- Délai de Réparation : Certains membres ont exprimé leur frustration face aux délais de réparation des machines cassées.
Dans l'ensemble, le Club16 Trevor Linden Fitness est considéré comme une excellente salle de sport pour ses prix abordables, son personnel amical et sa communauté.
Services, machines et classes dirigées
Club16 Trevor Linden Fitness: Avis
Expérience négative: Terrible Customer service! I have requested for my statement due to unauthorized charges on my account. Its been almost 2 months since my initial request in person 2X and 3X follow up via email and i am being ignored. This is how this company is taking advantage of their members. Check your accounts!
Dear Ben, Thank you for taking the time to share your feedback with us. I am truly sorry to hear about your experience with our customer service and the delay in addressing your request for your statement. This is not the level of service we strive to provide, and I understand how frustrating this situation must be for you. Please know that we take your concerns seriously and are committed to resolving this matter as quickly as possible. I will personally ensure that your request is prioritized and that you receive the necessary information regarding the charges on your account. Your feedback is invaluable to us, and we are taking steps to improve our processes to prevent similar issues in the future. Thank you for your patience and understanding. Please feel free to reach out to us directly at [email protected] as we'd love to discuss this further with you. Sincerely, Club16 Trevor Linden Fitness
Expérience fantastique: Amy and Daniel at the reception were the sweetest!! Their helpfulness made me feel very welcomed. Will totally come back to this location
Hi Marsa, Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that Amy and Daniel made you feel welcomed and that their helpfulness stood out during your visit. It's always our goal to provide a warm and friendly environment for our members, and we're delighted to know that you had such a positive experience. We look forward to welcoming you back to our location soon! Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: Ready to get fit again at 50. The staff here are so helpful.
Hi Marisha, Thank you so much for your wonderful review! We're thrilled to hear that you're ready to get fit again and that our staff has been helpful in your journey. Your positive feedback is incredibly motivating for our team. If there's anything more we can do to support you, please let us know. We're excited to be part of your fitness journey! Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: If you’re looking for a great personal trainer! Make sure you ask for Taha! Total stud! Always in a great mood he is very positive and extremely knowledgeable!
Hi Jake, Thank you so much for your fantastic review! We're thrilled to hear that you've had such a positive experience with Taha. He truly is a valuable member of our team, and it's great to know that his positivity and expertise have made a difference in your fitness journey. We'll be sure to pass along your kind words to him. Keep up the great work, and we look forward to seeing you at the gym! Best, Club16 Trevor Linden Fitness
Expérience négative: LifeFitness HR monitors all a problem. Machine #7 in MR, unable to reset max HR. Other machines dont measure at all
Expérience fantastique: I have worked with Paige for over a year now and I wanted to express my gratitude for all her outstanding coaching. She is such a great communicator and coaches with a gentle tone and easy to understand excersises. I find this so helpful as I'm 56 and don't need the push, push, push for results. She has so much knowledge and works with folks with previous injuries with great success! With her help I am well on my way to optimum performance and feel fantastic! She is the best!
Dear The Shaughnessy, Thank you so much for taking the time to share your wonderful experience with Paige! We are thrilled to hear about the positive impact she has had on your fitness journey. Paige's ability to communicate effectively and tailor her coaching to individual needs truly sets her apart, and it's fantastic to know that her gentle approach and expertise have been beneficial for you, especially considering your previous injuries. Your kind words and recognition of her efforts mean a lot to us. We are proud to have Paige as part of our team and delighted to see you achieving such great results. Keep up the fantastic work, and we look forward to continuing to support you on your path to optimum performance! Best regards, Club16 Trevor Linden Fitness
Expérience négative: This company is a scam. I cancelled my 'open-ended' membership, but they kept charging me, accumulated to $180 in late fees that they couldn't waive and threatened to send to collections if I didn't pay. Words can't describe how much I hate this place.
Dear Aiden, I'm truly sorry to hear about your experience and the frustration it has caused you. It’s concerning to learn about the issues you faced with the cancellation of your membership and the subsequent charges. We strive to provide clear and fair processes for all our members, and it’s disappointing to hear that this was not your experience. Your feedback is important to us, and I want to assure you that we take such matters seriously. I encourage you to reach out to our customer service team directly at [email protected] so we can look into this situation further and address any misunderstandings or errors that may have occurred. Thank you for bringing this to our attention. Best regards,
Expérience négative: Got pretty nice newer equipments but their leg section sucks they only have 1 leg press machine and then some leg curls and leg extensions. They got 2 other different types of leg presses but they both suck one of them I can max out for over 40 reps and I’m only 16 years old. The other one I can max out for 20 reps and you can’t add extra plates onto either of them. It’s also way too busy considering I they maximium amount of people allowed is 150 which is insane for how small the gym is I have trouble getting a good workout in sometimes. Other than that I’d say it’s a decent gym
Hi Cobey&NashxPranks, Thank you for taking the time to share your feedback with us. We're glad to hear that you appreciate our newer equipment. However, we're sorry to learn that our leg section and the gym's capacity have not met your expectations. We understand the importance of having a variety of effective leg machines and the ability to add extra plates for a more challenging workout. Your comments about the leg press machines and the overall busyness of the gym are valuable to us, and we will certainly take them into consideration as we look to improve our facilities and services. We appreciate your honest review and hope to make your future visits more enjoyable. If you have any other suggestions or concerns, please feel free to let us know. Best regards, The Club16 Trevor Linden Fitness Team
Expérience négative: Terrible experience so far there is no canceling without leaving province or near death with dr note. Stuck here. Be sure before u sign a year away
Dear Joanne, Thank you for taking the time to share your feedback. I'm truly sorry to hear about your dissatisfaction with our cancellation policy. We strive to provide clear information upfront to help our members make informed decisions. Your experience is important to us, and we will certainly take your comments into consideration as we continuously work to improve our services and policies. If there's anything specific you would like to discuss further, please feel free to reach out to our management team directly at [email protected] and we'd love the opportunity to better understand what happend. Best regards, [Your Name] Club16 Trevor Linden Fitness
Expérience fantastique: Amazing gym amazing staff especially Zouxi, Raj and Rosy! Everyone should sign up today!!
Hi Nayan, Thank you so much for your fantastic review! We're thrilled to hear that you had such a positive experience at our gym. It's wonderful to know that Zouxi, Raj, and Rosy made such a great impression on you. We truly appreciate your recommendation and look forward to seeing you at the gym again soon! Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: Great hours, always clean, and I personally love the option for the women’s-only section. The staff have always been very kind and accommodating- a special thank you to Alex for such great customer service, I really do appreciate it!!
Hi Alisha, Thank you so much for your wonderful review! We're thrilled to hear that you appreciate our hours, cleanliness, and the women’s-only section. It's fantastic to know that our staff, especially Alex, has made a positive impact on your experience. Your kind words mean a lot to us, and we look forward to continuing to support your fitness journey. Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: I signed up for personal training and I got paired up with Aiman!! She is so awesome, very outgoing and bubbly! Great at her job. Very supportive and is willing to help support you and get you to reach your own goals. Has great workout routines and meal ideas
Hi Keely, Thank you so much for sharing your positive experience with us! We're thrilled to hear that Aiman has been such a great match for your personal training needs. It's wonderful to know that her outgoing and supportive nature, along with her effective workout routines and meal ideas, have made a difference in your fitness journey. We'll be sure to pass along your kind words to her. Keep up the fantastic work towards reaching your goals! Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: Huge shout out to manager Alex for being a huge help with getting things sorted with my account while I have been in the hospital for a month. The atmosphere in the gym is fantastic and can’t wait to get back on my feet again back training with all the great people there. Thank you
Hi Mark, Thank you so much for taking the time to share your experience! We're thrilled to hear that Alex was able to assist you with your account during such a challenging time. It's wonderful to know that you appreciate the atmosphere at our gym, and we can't wait to welcome you back once you're ready to return. Wishing you a speedy recovery and looking forward to seeing you back training with us soon! Best wishes, The Club16 Trevor Linden Fitness Team
Expérience négative: So disappointed in the lack of care from Management. After I was displaced by a disaster loosing everything but the clothes on my back, I was lied to and told *if* I signed up I would get fees waived it took 8 months of trying to get a hold of the manager because I kept getting charged and still was trying to get my life back together. Then claimed that wasn’t the agreement. The situation is just so unethical. What a poor business for our community.
Dear Kristina, Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and the disappointment you felt with our management. Your concerns are important to us, and we strive to ensure that every member feels valued and heard. We would appreciate the opportunity to understand more about your experience and how we can improve. Please feel free to reach out to us directly so we can address your concerns more thoroughly at [email protected] Best regards, Club16 Trevor Linden Fitness
Expérience fantastique: Paige is an excellent personal trainer and this location is one of the friendlier gyms I’ve visited, the staff is knowledgeable and work hard to make sure it’s clean, equipment is being used safely and it’s comfortable to be here, on both sides the She’s Fit and regular gym
Hi Dianna, Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with Paige and found our gym to be friendly and well-maintained. Our team works hard to ensure a clean and comfortable environment for all our members, and it's great to know that our efforts are appreciated. We look forward to seeing you again soon! Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: I have been training with Xen Suba for the past few months and I cannot recommend his highly enough. His knowledge,professionalism, and dedication have truly helped me achieve my fitness goals. From the beginning, Xen took the time to understand my fitness level, goals, and any limitations I may have had. He personalized each workout session to challenge me while also ensuring my safety and well-being. His positive attitude and encouragement have motivated me to push myself beyond what I thought was possible. I am grateful to have Xen as my trainer and look forward to continuing to progress under his guidance. If you are looking for a dedicated, knowledgeable, and supportive personal trainer, I highly recommend working with Xen Suba Thank you for everything!
Dear Zhang Mimi, Thank you so much for taking the time to share your wonderful experience with Xen Suba! We are thrilled to hear about the positive impact he has had on your fitness journey. Xen's dedication to understanding and personalizing each workout to fit your needs truly exemplifies the standard of excellence we strive for at Club16 Trevor Linden Fitness. Your kind words about his knowledge, professionalism, and motivational attitude are greatly appreciated. We are proud to have trainers like Xen who are committed to helping our members achieve their goals safely and effectively. We look forward to continuing to support you in your fitness journey. Thank you once again for your glowing recommendation! Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: I had Zen for a 3 month training session . He is knowledgeable, patient and professional. Answered any questions I had. Created an excellent training program for me to use to achieve my fitness goals. Highly recommended for anyone wanting to better their health with the comfort in knowing you are learning the best techniques.
Hi Michael, Thank you so much for taking the time to share your experience with Zen! We're thrilled to hear that his knowledge, patience, and professionalism made a positive impact on your fitness journey. It's fantastic to know that the training program he created is helping you achieve your goals. Your recommendation means a lot to us and will surely inspire others to take that step towards better health. Keep up the great work, and we look forward to seeing you at the gym! Best regards, The Club16 Trevor Linden Fitness Team
Expérience négative: Update: Yesterday, I tried to take my e-scooter to the club, but they wouldn't let me in because the e-scooter couldn't fit in the locker. The manager asked me to leave and come back without the e-scooter per policy. Request to the club owner, I think it's important for the club to have a new policy regarding storing e-scooters for members, considering how popular e-scooters have become. I recently joined Club16, and it has been an outstanding experience! From the moment I walked in, I was impressed by the friendly and welcoming atmosphere. The staff is incredibly knowledgeable and always eager to help with any questions or concerns. The facilities are top-notch, with a wide variety of equipment that is always clean and well-maintained (one of the tower cables is not working sometimes). Whether you're into weightlifting, or cardio, Club16 has something for everyone. The layout is spacious, ensuring that even during peak hours, you never feel cramped or rushed. Taha is my personal trainer with an awesome positive attitude, energetic and motivating, we both built a positive understanding to be in line with my goal, I recommend him for beginners and mids. One of the standout features for me is the range of group classes available. The instructors are energetic and motivating, making each session both fun and challenging. I particularly enjoy the yoga and HIIT classes, which have significantly improved my fitness levels. The locker rooms are clean and equipped with everything you need, including spacious lockers and well-maintained showers. The attention to detail in maintaining cleanliness and hygiene throughout the gym is commendable, which is crucial for me. Additionally, the gym offers great membership packages that are affordable and flexible. The value for money is excellent, considering the high-quality facilities and services provided. They also offer personal training sessions, which I found extremely beneficial in achieving my fitness goals. Overall, Club16 has exceeded my expectations in every way. The positive environment, coupled with top-tier facilities and dedicated staff, makes it a perfect place to pursue your fitness journey. I highly recommend Club16 to anyone looking for a comprehensive and enjoyable gym experience. You won't be disappointed!
Hi Zaid, Thank you so much for taking the time to share your fantastic experience at Club16 Trevor Linden Fitness! We're thrilled to hear that you've been enjoying our friendly atmosphere, knowledgeable staff, and top-notch facilities. It's wonderful to know that our group classes, especially yoga and HIIT, have made a positive impact on your fitness journey. We appreciate your feedback regarding the tower cable, and we'll make sure our maintenance team addresses this issue promptly. Your satisfaction and safety are our top priorities. It's great to hear that you find our membership packages valuable and that our personal training sessions have been beneficial for you. We strive to offer a comprehensive and enjoyable fitness experience for all our members, and your kind words reaffirm that we're on the right track. Thank you again for your glowing review and recommendation. We're excited to continue supporting you in achieving your fitness goals! Best regards, The Club16 Team
Expérience négative: I guess their front counter staff pick and choose who they are friendly to.
Dear The Qwertydude, Thank you for taking the time to share your feedback. We're sorry to hear about your experience with our front counter staff. We strive to provide a welcoming environment for all our members and guests. Your comments will be shared with our team to ensure we improve in this area. If you have any further details or suggestions, please feel free to reach out to us directly. Best regards, Club16 Trevor Linden Fitness
Expérience négative: I'm quite upset, I always have problems with my payment, I've even paid 2 times a monthly payment, they sold me something that is not very comfortable, because they knew that I'm learning English and I wasn't going to be able to read the terms and conditions before signing, can someone tell me if they managed to cancel the plan with a coach, I want to do it urgently!
Dear Digital _Hani, we apologize for any inconvenience you have experienced with your payment and the sign-up process. Please reach out to our customer service team directly for assistance with canceling your plan with a coach. We are here to help resolve any issues promptly. Thank you for bringing this to our attention. We would love to further connect with you on this please don't hesitate to reach out at [email protected] Thank you for being a part of our fitness community.
Expérience négative: I only go here because it’s the ‘cheapest’ in Maple Ridge. Most of their machines are old if not, broken and unavailable. They're a bit rusty and also don’t feel much consistent resistance. mostly feels a bit loose. The ambiance of the building is a bit dated too. It also gets really muggy even if it’s not fully crowded. I don’t think they have a good working AC or ventilation. It’s just an overall a bit uncomfortable to work out at. Not that it’s the gyms fault too, but it gets busy so fast you need to schedule when you can work and be able to use the machines. And there’s not much to choose from, unless you’re willing to pay “She’s Fit” as a woman to have more workout options and privacy. But sadly, that side doesn’t even have much selection for upper body workouts. I thought what’s the point of having to pay She’s Fit, if you still have to spend half of the time not using the privilege of having a private room?? I regret signing up to this gym.
Hi Roo, thank you for sharing your feedback with us. We're sorry to hear about your experience at our Mapleridge location. We appreciate your comments about the equipment and ambiance, and we will definitely take them into consideration for future improvements. We understand the importance of a comfortable workout environment and will look into the AC and ventilation issues you mentioned. Your feedback is valuable to us, and we hope to make your next visit more enjoyable. We would love to further connect with you on this please don't hesitate to reach out at [email protected] Thank you for being a part of our fitness community.
Expérience fantastique: Best gym for the best price. Gym is huge and very clean the staff are always helpful and polite. Have trained at dozens of gyms over the last 40 years and this is the best all round experience that I have ever had.
Thank you so much for your kind words, Andrew! We are thrilled to hear that you find Club16 Trevor Linden Fitness to be the best gym you've experienced in 40 years. Our team works hard to maintain a clean and welcoming environment for all our members. We appreciate your support and look forward to continuing to provide you with a top-notch fitness experience.
Expérience fantastique: Club 16 is outstanding! The staff is welcoming, the equipment is modern. The clean and well-maintained facility create a great workout environment. The trainers are knowledgeable and supportive. Highly recommended!
Thank you so much for your kind words, Priya! We are thrilled to hear that you had an outstanding experience at Club16 Trevor Linden Fitness. Our team works hard to provide a welcoming atmosphere, top-notch equipment, and knowledgeable trainers to support our members in achieving their fitness goals. We appreciate your recommendation and look forward to seeing you again soon!
Expérience fantastique: Price is right compare to others gyms out there. What you can’t find at other gyms are staff that actually like engaging with ppl. I must say I enjoy coming to the gym when Rosy is there. She is attentive and kindhearted. Much appreciation to her and all the staff.
Thank you for the kind words! We are thrilled to hear that you enjoy your experience at our gym, especially with Rosy's attentive and kindhearted service. We appreciate your recognition of our staff's dedication to engaging with our members. See you at the gym soon!
Expérience fantastique: Let me just say that I have visited a few club 16's and by far this location ranks TOP for customer service!!! The female manager is fantastic and genuinely cares. Worth the commute.
Thank you for the glowing review! We are thrilled to hear that our female manager provided you with top-notch customer service. We appreciate your kind words and look forward to welcoming you back to Club16 Trevor Linden Fitness soon!
Expérience fantastique: Hello I’d like to express my gratitude towards the staff at this gym. They have great customer service, which goes a long way! It’s nice to approach someone with a smile on their face. The manager Rosy is very knowledgeable in her position , she can answer any questions or concerns that you may have while simultaneously being resourceful and thorough.
Thank you for taking the time to share your positive experience, Lyem! We are thrilled to hear that our staff, especially Rosy, provided you with excellent customer service and assistance. We appreciate your kind words and look forward to seeing you again at Club16 Trevor Linden Fitness!
Expérience négative: I used to go to this gym a handful of times every week around 6 years ago and it wasn’t anywhere near as busy as it is now. For any working person, they can expect to have 2x as long as a workout due to the limited amount of equipment. After all of these years, there are still only 2 squat racks, there are no dumbbells over 90, and there are only one set for the higher numbers. Every excercise I’ve done today, I’ve had to wait 5-10 minutes to get equipment. What is originally a 45minute workout, turns into over an hour. Waited almost 10 mins for a squat rack, then had to wait another 10 for the 90lb dumbbells, then had to wait 5mins for the leg press machine, then another 5 for the leg curl machine, then another 5 for leg extension. For anyone who is concerned about their time, or just wanting to stay in the zone during a workout, do not sign up here. Thankfully I’m on a month to month, so I’ll be switching to another local gym after the month is over so I can actually get a proper workout in. It’s a hang out club for school kids, people leave their stuff by a piece of equipment for sometimes 5mins while they do whatever they’re doing other than working out. It’s a cesspool in comparison to what it used to be, and it’s certainly not a place I want to spend my time. The music is always boring, no hype whatsoever, you need to bring headphones always There should be more racks, there should be more dumbbells, there should be more equipment in general. The gym is fantastic if you happen to work out at a dead hour consistently, otherwise you’ll be busy doing a whole lot of nothing while waiting, or compromising your own progression by settling for different equipment to get the job done. Riddance.
Dear Morgan, Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced due to the busy environment and limited equipment availability. Your comments are valuable to us, and we will take them into consideration as we strive to improve our facilities. We understand the importance of a smooth workout experience and will work towards addressing the equipment availability issue. We hope you give us another chance in the future. Thank you for your understanding.
Expérience fantastique: Awesome customer service & friendly staff, the whole gym is very clean and there is a huge range of awesome equipment. Love the she’s fit section as well!!
Thank you for the fantastic review, Amy! We are thrilled to hear that you enjoyed our customer service, friendly staff, clean facilities, and wide range of equipment. We're glad you love the She's Fit section too! We look forward to seeing you again soon at Club16 Trevor Linden Fitness.
Expérience fantastique: I would like to give a big shout out to Nyah! Nyah is very member focused and quick to help members, she goes above and beyond and her work ethic is to be praised. As a new comer to the gym it can be nerve racking. Nyah made me feel so comfortable with her welcoming smile and awesome customer service. The gym is also kept very clean and organized. I am having a great experience with club 16.
Thank you for the wonderful feedback, Manjot! We are thrilled to hear that Nyah's exceptional customer service and dedication made your experience at Club16 Trevor Linden Fitness a positive one. We take pride in maintaining a clean and organized gym environment for all our members. We look forward to continuing to support you on your fitness journey.
Expérience fantastique: I would like to show appreciation to the employee named Nyah. She was so helpful and so so kind! You can tell she takes pride in her job which is a rare trait in todays day. Props to Nyah, you made my day!
Thank you for taking the time to share your positive experience with Nyah! We are thrilled to hear that she provided you with exceptional service and made your day. We will be sure to pass along your kind words to her. We look forward to welcoming you back to Club16 Trevor Linden Fitness soon!
Expérience fantastique: Gym is clean and good vibes, staff is very friendly. Nyah is the friendliest and most hardworking staff member, she is always ready to help me when I need and goes above and beyond all the time.
Thank you for your kind words, Lev! We're thrilled to hear that you enjoy our clean facilities and friendly staff. Nyah will be delighted to know that her hard work and friendliness have made a positive impact on your experience at our gym. We appreciate your feedback and look forward to seeing you again soon!
Expérience fantastique: I started my first ever training session at Club 16 with Aiman. I am so grateful that she made my first training experience so good. I have back and neck pain issues but Aiman is very knowledgeable and can always design a program that carter my needs. She is very encouraging and at the same time, challenging. I would strongly recommend Aiman if anyone who is thinking about having a personal trainer.
Thank you for sharing your positive experience with Aiman at Club16 Trevor Linden Fitness! We're thrilled to hear that she was able to tailor a program to meet your specific needs and provide you with a great training session. We appreciate your recommendation and look forward to continuing to support you on your fitness journey.
Expérience négative: I still struggle to cancell my membership after getting confirmation from them. The first request for cancellation was on Sep. The have a lot of hidden fee and unprofessional customer services.
Dear Mehdi Modaresi, we apologize for any inconvenience you have experienced with canceling your membership. We take your feedback seriously and will address the issues with our customer service team to ensure a smoother cancellation process for our members in the future. Thank you for bringing this to our attention.
Expérience fantastique: My friend had the pleasure of working with Aiman for personal training, and we were absolutely amazed by her expertise and dedication. Aiman possesses a wealth of knowledge in the field of fitness and tailored her workouts to match our individual levels of fitness. She was always understanding and accommodating, offering alternative exercises whenever we were unable to perform a particular exercise. Aiman's commitment to our fitness goals was truly commendable. She pushed us to reach our full potential while ensuring that we maintained proper form and technique. Her guidance and encouragement throughout our training sessions were instrumental in helping us achieve our desired results. I wholeheartedly recommend Aiman to anyone seeking a personal trainer who is not only knowledgeable but also understanding and supportive. Her personalized approach and willingness to adapt to our needs made our training experience truly exceptional. With Aiman by your side, you can be confident in achieving your fitness goals. She is an absolute gem in the world of personal training." Shirley
Dear Shirley, thank you for sharing your wonderful experience with Aiman at Club16 Trevor Linden Fitness! We are thrilled to hear about the exceptional service and dedication she provided during your personal training sessions. Aiman's expertise, personalized approach, and commitment to helping you achieve your fitness goals truly make her a gem in the world of personal training. We appreciate your recommendation and look forward to continuing to support you on your fitness journey. Thank you for choosing Club16 Trevor Linden Fitness!
Expérience fantastique: I would like to share my heartfelt appreciation for my personal trainer, Taha. His encouragement has truly transformed my gym experience. From the very beginning, his enthusiasm and dedication have inspired me to stay committed to my fitness journey. Thanks to his expert guidance and motivational approach, I have seen remarkable improvements both mentally and physically. I am now in the best shape of my life and feel more confident and energized than ever before. Taha consistently goes above and beyond to ensure that each workout is challenging, engaging, and tailored to my personal goals. His positive attitude and genuine passion for fitness are truly contagious. If you are looking for a personal trainer who will push you to reach your full potential while providing unwavering support, I highly recommend him. I wanted to take a moment to express my gratitude to the entire gym staff at Club 16.
Dear Parisa Jalali, thank you for sharing your wonderful experience with your personal trainer, Taha! We are thrilled to hear about the positive impact he has had on your fitness journey. It's fantastic to know that his dedication and encouragement have helped you achieve remarkable improvements both mentally and physically. We are proud to have Taha as part of our team, and we will be sure to pass along your kind words to him. Your feedback means a lot to us, and we appreciate your gratitude towards our gym staff at Club16. Keep up the great work, and we look forward to supporting you on your fitness goals!
Expérience négative: I would not recommend this gym .horribal management...Its a trap. They know how to take all your money away . Even when u figure them out,and wanna cancel it, they still take ur money ,no one even answer you why they take ur money. They simply say we dont know for any of your questions... good luck.
We're sorry to hear about your experience. Please reach out to our management team directly at [management email or phone number] so we can address your concerns and assist you further.
Expérience négative: I tried to cancel my membership in the end of Nov, as I was moving out of town early Dec. They wouldn't allow me as I wouldn't have a bill in my name. So they got 5 months of free money from me. Called them yesterday, found out my membership ended in March, no warning, just keep billing me. Called the head office all they would do is cancel my membership and I still have to make two payments foe may. Trevor linden your just a money maker. Well not advise anyone to joine.
Hi Margaret, Thank you for your review and feedback. We would love to connect with you further on this at [email protected]
Expérience positive: I’ve been a member for several months now and have several acquaintances that go to there as well. The gym is good overall. I find it well equipped and clean. It does get very crowded at some hours of the day and on those times I wish the staff was more proactive in monitoring the areas. For example, some folks take up a piece of equipment and take forever to complete their sets because they record videos on their phones. Having to wait long to use the equipment is annoying, but I feel very uncomfortable if I'm working out and folks are filming around me. The main reason I stuck around is my trainer. Xen is not only a very knowledgeable personal trainer, he is a great teacher and mentor. I never liked going to the gym or working out, but Xen is teaching me so much that I am beginning to enjoy the process. We meet once a week and I feel confident to work out on my own and have been working out consistently.
Hi Natalia, Thank you for leaving a review, we really appreciate hearing from our members. I'm thrilled to see that our gym has met your expectations and that you've found it to be well-maintained and equipped. However, I understand your frustration when the gym gets crowded and equipment use becomes an issue. I will definitely pass this feedback on to our staff so they can monitor these situations more closely moving forward. Xen is indeed an incredibly talented personal trainer and we're so happy to hear that he's made such a positive impact on your experience at our gym. Building confidence and making working out enjoyable are just some of the many benefits of having a great personal trainer like Xen. We're glad to have him as part of our team! If you ever have any other concerns or suggestions, please don't hesitate to reach out to us. Thank you again for choosing our gym and we hope to see you consistently working towards your fitness goals.
Expérience négative: Getting any communication from this gym is absolutely ridiculous. I have tried cancelling my membership for over a month now and they continue to charge me I got no response through email I have told them 6 times in the gym and no body could seem to help me. They continue to try to charge me even after 3 consecutive days of me asking for someone to get back to me about the issue at hand. My payments don’t even match up and it is different amounts. Highly recommend not getting involved with this gym.
Hi Makayla, First and foremost, we want to extend our sincerest apologies for the frustration and inconvenience you have experienced in trying to communicate with us regarding your membership. It is certainly not the level of service we aim to provide, and we deeply regret that your experience has not lived up to your expectations or our standards. We take your concerns very seriously and are immediately looking into the issues you've raised, especially regarding the inconsistency in billing and the difficulties in receiving a timely response from our team. It's clear that we have fallen short in offering you the support and assistance you deserve, and for that, we are truly sorry. Your feedback is invaluable to us as it helps us identify areas where we need to improve to ensure our members have a seamless and positive experience. We are committed to making this right for you and would like to resolve the matters you’ve mentioned as swiftly as possible. Could we kindly ask you to contact us directly at [[email protected]] or provide us with a convenient time and contact number to reach you? We assure you that we will prioritize addressing your concerns and finding a satisfactory resolution. Again, we apologize for any stress or inconvenience this situation may have caused you. We appreciate you bringing this to our attention and hope to speak with you soon to rectify this matter. Warm regards,
Expérience négative: Parking is included in membership, however there is such limited parking you'll be lucky to ever use it. Staff is friendly but that's about it, closing staff doesn't clean up, the place looks like a high-school gym first thing in the morning, weights not racked, you'll spend more time finding plates than you will lifting them. Get a membership to the community center instead, same experience for half the price.
Hi Yuka, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you've experienced regarding parking and the cleanliness of our facilities. Providing a comfortable and efficient environment for our members is a top priority, and we are disappointed to hear that we fell short of these standards during your visits. I want to assure you that your comments have been shared with the management team, and we are taking immediate steps to address the issues you've highlighted, especially concerning the organization and cleanliness of the gym space. Our aim is to ensure that all equipment is properly racked and the facility is tidy for all members, from opening to closing. Additionally, we understand the frustration that limited parking can cause and are currently exploring solutions to improve this aspect of our service. Your feedback about our friendly staff is greatly appreciated, and we're glad to hear that at least part of your experience with us has been positive. We believe in the value we offer and are continuously working to enhance our facilities and services to ensure they meet the expectations and needs of our members. We would love the opportunity to turn your experience around. Please feel free to reach out to us directly at [[email protected]] if you would like to discuss this further or have any suggestions.
Expérience fantastique: I trained with Aiman. my experience training with aiman has been amazing. she is patient, nice and very helpful.
Hi Nazik, Thank you for sharing your fantastic experience with Aiman! We're thrilled to hear that her patience, kindness, and helpfulness played a significant role in making your training sessions amazing. Our team, especially Aiman, is dedicated to providing the best support and guidance to ensure a positive and effective learning environment. We appreciate your feedback and look forward to continuing to serve your training needs. Don't hesitate to reach out if there's more we can do to enhance your experience. Thank you for choosing us!
Expérience négative: Customer care is horrible. Anytime you send an email to them you have to wait days for a reply. They wont let you cancel your membership at the front desk, you have to email. Is there no phone in customer service? They will re sign you up or debit your credit card if you dont act soon when you cancel. Not impressed
Hello, First of all, we want to extend our sincerest apologies for the inconvenience you’ve experienced. We deeply regret that your interaction with our customer care did not meet your expectations. It's troubling to hear that response times to emails were delayed; we understand how important timely communication is, especially when it comes to membership concerns. We’re taking your feedback to review our current processes and ensure rapid and effective communication in the future. We also want to clarify our cancellation policy and apologize for any confusion caused. Our aim is for this procedure to be straightforward and hassle-free, so it's disappointing to learn that this wasn't the case for you. We’ll work on making the process more transparent and accessible. Regarding the issue with membership and credit card charges, we assure you that it's never our intention to re-sign our members without their explicit consent or for charges to occur without prior notification. We are looking into your case specifically to address and rectify any such error immediately. Customer satisfaction is paramount to us, and we would appreciate the opportunity to rectify these issues to your satisfaction. Could we invite you to contact our dedicated customer care hotline, which we've now made easily available, for any immediate assistance or to discuss further any specific concerns you have? We value you as a member and thank you for bringing these matters to our attention. If there’s anything else you’d like to share or need assistance with, please don’t hesitate to contact us.
Expérience négative: This gym is very very bad, it's a big money grab. They de activate your card causing overdue payments with additional fees time to time then blame it on a "system change". Every day there's new equipment that is broken and stays broken for weeks at a time. They make it almost impossible to cancel your membership and making you pay a full month before your membership is canceled. This gym is a very strict gym with very rude management that just don't care about you as a member. Been a member here for over a year and been trying to cancel ever since my 4th month. Stay away there's many better gyms with in walking range.
Hi Isaiah, We sincerely apologize for the negative experience you've had at our gym. Your feedback is incredibly important to us, and we are truly disheartened to hear about your dissatisfaction. Regarding the issues you’ve faced with your membership card and the additional fees, we are actively investigating this matter as it is never our intention to unfairly charge our members. Our aim is to ensure a smooth process for every transaction, and we regret any inconvenience caused by the system updates. We share your concern about the gym equipment. Our goal is to provide well-maintained facilities, and we clearly have not met this standard. Please know that we are working diligently to address repair timelines and improve equipment maintenance. May you please reach out to us directly so that we may better this experience for you at [email protected].
Expérience fantastique: Very clean. Motivating environment. Helpful staff. Convenient hours. Easy parking during non-peak hours. Great team of personal trainers that can help you achieve your goals.
Amazing, thank you so much!
Expérience positive: I like the gym , super friendly and chill staff. Gym can get quite busy sometimes but i mainly do cardio and they have lots of cardio machins .
Hi Arya, Thank you so much for taking the time to leave us a review! We're thrilled to hear that you're enjoying your time at the gym and find our staff super friendly and chill. It's great to know that our selection of cardio machines meets your fitness needs, even during the busier times. We understand that a busy gym can be challenging, but we're committed to providing a comfortable and accommodating environment for all kinds of workouts. Your feedback is valuable to us, and we'll continue to explore ways to enhance the gym experience for our members during peak hours. If cardio is your jam, you might be interested in some of the cardio-focused classes we offer – they're a lot of fun and a great way to switch things up! Thanks again for your support. We're here to help you crush those fitness goals!
Expérience négative: Absolute foolery of a gym, If you don't want to see any results go to this gym. To begin, this gym is the most depressing gym I have ever even step foot into....not even sure what made me drop in to this gym let alone get a membership...the machines are always broken and it is far too crowded to even get a good workout in. Secondly, the parking is a joke not even sure why I've received 5 parking tickets from indigo parking when I have registered my license plate every single time...Lastly TREVOR LINDEN is a FRAUD, they make it extremely easy to sign up but once you cancel your membership they keep charging your card. Complete garbage gym wish I could rate it 0 stars
Hi There, Please reach out to us directly as we would love to better the experience for you and find a solution for the concerns you have raised. Please contact at [email protected]
Expérience fantastique: Lots of equipment and a nice big stretching area. I have to do some exercises for my back (I have spinal stenosis) and I love the space because I can lay down a yoga mat and there’s plenty of space to do what I need to do. I’m also on disability, and the membership is very affordable.
Hi Valerie! Thank you for taking the time to review Club16 Trevor Linden Fitness. We're so glad to hear that our facilities have been able to accommodate your needs, especially with regards to your spinal stenosis. We take great pride in providing a spacious and well-equipped gym for all of our members. And we're happy to hear that our affordable membership options have made it possible for you to stay active and healthy while on disability. Thank you for choosing Club16 and we hope to see you again soon!
Expérience fantastique: I am so impressed with the staff at this location. Every one of them are friendly, welcoming, and professional. They far & away are the reason for this review. The gym with the always broken machines? (Especially the treadmills!!!!!!) You get what you pay for. There are plenty of others that do work well, to be fair. Again, this is more than mitigated by the phenomenal staff. Highly recommended! It's hard to stay motivated, the people here make it so much easier, with their helpful tips etc.
Hi Tamerin, Thank you for the feedback on our Club16 Trevor Linden Fitness location. We are delighted to hear that you have had such a wonderful experience with our staff. We pride ourselves on providing professional and welcoming service to all of our members. We apologize for any issues you may have experienced with some machines being out of order. Rest assured, we are continuously working to improve and maintain the quality of our equipment for our members' satisfaction. We're thrilled to hear that our team has made a positive impact on your fitness journey and we appreciate your recommendation to others. Thank you for choosing Club16!
Expérience négative: Place is a scam. They refuse to stop taking payments off my credit card. Even when I sent multiple e-mails to abcfitness. Looks like this will go to collections. Very bad experience.
Hi Hasan, We are sorry to hear that you have experienced issues with cancelling your membership, and we apologize for any inconvenience this may have caused. We take customer concerns very seriously, and will make sure to follow up on this immediately. If you could please reach out to us at [[email protected]], we would be more than happy to assist in resolving this matter for you. Thank you for bringing this issue to our attention and we hope to hear from you soon.
Expérience fantastique: Taha is an amazing personal trainer! Very knowledgeable and motivating! The front desk staff are also fantastic and friendly!
Thank you for taking the time to leave a review and recognize our team at Club16, we are thrilled to know that Taha has been an amazing personal trainer for you! Our front desk staff takes great pride in providing exceptional service and we're glad it did not go unnoticed. We look forward to continuing working with you towards your fitness goals!
Expérience fantastique: I have been a member for almost 7 year. The team are always welcoming. Specially Alex, since he has been the manager I have seen a difference at the gym. He’s always attentive taking the time to answer any question I have. He’s a very friendly and kind person. Excellent team Carla Brewer
Thank you for your loyalty Carla, we’re so glad to have been on this journey with you for the past 7 years! We also appreciate your kind words about our team member Alex, as well as your support of Club16 Trevor Linden Fitness. We strive to provide top notch service that allows our members to get the best out of their membership. It's great to hear how Alex has made a difference in your experience and is always there to answer any questions you may have. He takes pride in helping people reach their goals and we’re proud to have him on our team! We’d love to hear more about what sets us apart from other gyms — please feel free to drop by customer service or share feedback online whenever you can. Thanks again for being part of our community!
Expérience fantastique: I just came back from holidays and feel great to come back again to my favourite gym club 16 at maple ridge. the crew is very nice and always has the best attitude. The manager is very aware and constantly walking around to check if everyone at the gym is ok. Always open to help. Alex is the best Manager this location has had so far . Merry Christmas
Hi Rosalinda, Thank you for your kind words about Club16 Trevor Linden Fitness, Kristen. We are so pleased that you enjoy coming back here time and time again! Our team works hard to maintain a friendly atmosphere and our manager Alex is excellent at providing great customer service. We appreciate your feedback and we'll be sure to pass it along to Alex. We hope that you continue to enjoy your experience with us into the new year! Wishing you a very happy holiday season!
Expérience fantastique: Tony is a fantastic personal trainer! I just finished up 8 months of training with him, and I’m stronger than I’ve ever been. Tony is very knowledgeable, is super encouraging and has a great personality. With his help I was able to make huge changes to my health and well-being. I have a previous injury and Tony was able to adapt his plans and teach me ways to strengthen without injuring myself more. Tony motivated me to always push myself, which has grown my strength immensely. His workouts were always different, which helped me to learn so many new exercises that I am now able to confidently do on my own. I would 110% recommend Tony to anyone looking for personal training!
Hi Marissa, Thank you so much for your amazing review! We're so pleased to hear that Tony has made such a positive impact on your mental and physical well-being. Tony works tirelessly to ensure all his clients have the best experience possible and it really warms our hearts to hear stories of success like yours. We really appreciate you taking the time to share about how Tony worked with your previous injury and gave you different exercises to try every session - we couldn't be happier that he tailored his plans and workouts perfectly for you. Having someone who motivates and encourages is truly inspirational, keeping us all striving for success. We'll be sure to pass your kind words onto him - he will definitely appreciate them!
Expérience fantastique: Every time I enter the gym, Cameron Whitaker welcomes everyone with a smile and positive energy, and it's really pleasant. I also noticed that Cameron always checks the gym and puts the misplaced sports equipment in its place. Thank you very much, Cameron, you are the best. I started exercising with Natosca as my trainer. She is professional yet kind, patient and understanding. Her encouragement has given me the confidence that I needed to start exercising this time. I had a previous knee injury and Natosca was able to adjust my program to avoid putting more pressure on it, so I can continue working out. Thanks Natosca.
Hi Abdul, Thank you for your kind words about Cameron and the atmosphere at Trevor Linden Fitness! It's truly one of our greatest successes when our members feel welcome and take comfort in a clean, positive environment. Thank you for noticing and sharing your impressions. We strive to provide an atmosphere conducive to achieving each member's fitness goals, and it is rewarding to hear that we are succeeding. At Trevor Linden Fitness, our team is dedicated to providing top-notch service above all else. We appreciate being recognized for our hard work, and will thank Cameron personally! This feedback is invaluable - please let us know if there is anything else that we can do to better serve you.
Expérience fantastique: Honest and friendly staff. I lost my wallet here but the staff was able to find it and return it to me the next day, and nothing was missing from my wallet! Probably because there was never cash in there to begin cuz having cash is a luxury these days in this economy.
HI Michael, Thank you for your kind words letting us know how the staff at Club16 Trevor Linden Fitness provided you with service we are proud of. Our staff is dedicated to creating a safe and welcoming environment and going above and beyond to provide outstanding customer service. So glad we were able to reunite you with your wallet and that nothing was missing from it! We value your business and appreciate hearing your feedback about our services. We hope to see you back in soon!
Expérience fantastique: Good clean gym, I enjoy the women’s only section. Large variety of weights and good cardio machines.
Thank you for your kind words, Antionette! We're so glad that you enjoy visiting Trevor Linden Fitness and appreciate your thoughtful review. We believe in creating a gym that caters to everyone, so we are especially thankful that you enjoying the women’s only section. It is our top priority to make sure we have plenty of quality equipment for various fitness needs, both for cardio and weight training. We hope you continue to find it a great place to work out and thank for support!
Expérience fantastique: All the Personal Trainers are so lovely! They have all taken the time to learn who I am, even when I am not one of their clients. I have friendly banter with the other trainers, and they always check in with me whenever I am there! The atmosphere is very inviting and nonjudgmental. I was never a gym person before, however I really look forward to my personal trainer appointments!
Hi Siobhan, Thanks for your review of Club16 Trevor Linden Fitness! We are thrilled to hear that you’ve had such positive experiences with our Personal Trainers and appreciate that feedback. Our goal is for everyone to feel at home here, which involves creating an inclusive atmosphere and building relationships with members - it sounds like we've been succeeding in reaching out goals, and for that we're immensely grateful. We're so glad that you have come to love the gym environment and can't wait to help you reach your fitness goals! Please do not hesitate to get in touch with us if there's anything else we can do for you.
Expérience fantastique: Randy is a fantastic trainer! He explains and shows me exercises very clearly and works hard to make sure I get what I’m looking for. I would recommend him if you’re looking for training.
Hi Mohd, Thank you for your wonderful review Randy! We are delighted to hear that you had a great experience with one of our talented personal trainers. At Club16 Trevor Linden Fitness, we pride ourselves on offering the highest levels of professional expertise, support and guidance for each and every one of our members. We know how important it is to have attentive trainers who are knowledgeable about fitness and help our members get closer to their goals. Thank you for mentioning Randy and his hard work - we will be sure to pass on your kind words to him as well! Thank you again for your valuable feedback - we hope you stay safe, reach your fitness objectives and have a fantastic time when visiting us again soon!
Expérience fantastique: Randy is an amazing trainer! He is always enthusiastic, a fantastic motivator, and has a great depth of fitness knowledge to help perfect your form and work around any physical limitations or injuries. My goal was to build muscle and not only has Randy help me meet this goal and become stronger than I've ever been, but he's also given me tremendous confidence in my abilities and to continue to progress when I'm on my own. I always look forward to our sessions and he helped make it easy to want to come to the gym even when I didn't feel like it and push myself. Randy has had such a positive impact on my life and health, and I wholeheartedly recommend him to anyone trying to get stronger and become the best version of themselves!
Hi ER, Thank you so much for the kind words about Randy, Randy is an awesome trainer and we’re glad he could make such a positive impact on your journey! It is our mission to ensure that every member has the experience of getting in great shape while having a blast doing it. We believe Randy embodies this sentiment perfectly and thank you for helping us share his story. Our members are at the heart of what we do, and it's because of people like you that we can come closer to achieving our goal of providing an enjoyable fitness experience. Thank you again for taking time out to leave such lovely feedback - we hope to continue serving you and meeting your expectations.
Expérience fantastique: I recently signed up for Club 16 Maple Ridge and was helped by Ghazaleh. She provided excellent customer service and info about the gym. Great environment and staff here!
Hi Adrian, Thank you for sharing your experience at Club 16 Trevor Linden Fitness, Maple Ridge! It truly warms our hearts to receive such kind words about Ghazaleh and the staff at the gym. We are always striving to provide an enjoyable environment and customer service that exceeds expectations, so we are thrilled to hear this was your experience. We deeply value and appreciate customers like you, and we hope to welcome you back soon!
Expérience négative: Try to cancel your membership for fun. They will refer you to a third party, email adress and continue charging. Annual improvement fee after 45days, no improvement, not been a year. Total scam. Trevor Linden
Hi Isham, thank you for writing in your feedback about your experience. Please reach out to us at [email protected] and we will assist you.
Expérience négative: Extra Money was charged from me after misguided information through staff during sign up process. I am a member of club 16 and got a 3 days pass for trial. After I was done with the trial, my fitness representative who was trying to sign me up extended my pass for 3 more days as she wanted to give me time to consider Personal training. I am assuming that was not allowed since she mentioned she is giving that to me as an exception so that I get time to decide. While I was entering the gym during those extra 3 days, the front desk asks for $20 drop in fee and categorically mentioned that this will be refunded once I sign up. I went to sign up after 3 days and informed this girl I was dealing with that I am not going to take Personal training at the moment to which she said I can have a meeting with her manager who can help me convince for personal training. So the next day I meet the manager and told him I am still not taking PT and would like to sign up for normal training. Now I dint come to the gym for 2 days and when I went to finally enrol, the staff who was signing me up told me again that those 20$ will be adjusted in the membership payment automatically. Now, till date I haven't received those 20 bucks back, I called the front desk today and spoke with Nyah (I ensured I note their name this time) who tells me that I am not eligible for refund since I signed up after more than 10 days. I am clearly cheated and misguided by the staff and they kept on delaying my sign up until after 10 days had passed. This may seem to be a small amount to you but I am not allowing the staff to play games and misguide me. No one till date had mentioned that my sign up had to be under 10 days so why the staff was not signing me up even after multiple requests and delayed it until after 10 days had passed. My husband has been a member since almost 2 years now and I am a member too, I would be taking this up to all platforms possible and get our membership cancelled if this issue is not addressed. I understand that the fitness representative was trying to upsell me personal training as much as she possibly could, but then she should not have given me extra 3 days trial pass and the frontdesk should have mentioned about 10 days period while they were taking payment from me.
Hi Sakshi, Thank you for providing us with your feedback. We apologize for any confusion or unnecessary stress caused during your experience with us. We strive to provide exceptional service and support to all of our members and guests, and it sounds like we may have missed that goal in this case. Please let us know if there are any other concerns we can address, or questions about the amenities and services available at Club 16. Thank you again for letting us know how we fell short of our commitment to deliver top-notch service. We hope that given another chance, we can exceed your expectations in the future. if you can reach out to us at [email protected] we'd love to make this right!
Expérience négative: My friend’s wife just passed away. When he contacted them to cancel her membership he received no condolences, they demanded proof of death. I get some people may scam but that karma is on them. This man just lost the mother of two little girls to cancer, a $20/month gym membership is hardly worth making him prove it while he’s grieving and trying to figure out life. I’m so disappointed and disgusted. You added unnecessary to stress to an already traumatic situation. Shame on you.
Hi Amanda, We are very sorry to hear about your friend's experience. Our deepest condolences go out to you and your friend in this difficult time, and we apologize for not providing the compassionate customer service . We take our customer satisfaction seriously, and we have shared your feedback with our members services team so that similar situations do not occur in the future. We feel terrible for how uncomfortable we have made you feel We hope that in some way this can help during this terrible time. Thank you for bringing this situation to our attention. We will get this corrected for future situations that arise like this.
Expérience négative: I enjoy the ladies room however, it is small and this gym is extremely busy. There needs to be better/more leg equipment added. There is only one leg press, no hack squat machines of any kind, no pendulum squat, one calf machine that's awful and that is it. For the amount of people who use this gym - it should be double the size. The staff however are pleasant. Price is affordable.
Thank you for sharing your experience with us, Tammy. We are sorry to hear that you were not completely satisfied with the size and amount of leg equipment we currently offer. We agree that our gym is quite popular and customer satisfaction is very important to our organization! We will be sure to pass on your comments to our management team for review, and thank you for providing this feedback. Additionally, we are grateful for the kind words about our staff - they are committed to providing excellent service and making our customers feel welcome. We are here to help so please do not hesitate to reach out if there is anything else we can do for you in the future.
Expérience fantastique: I have been training with Xen for the past month. In the past I had TFCC tendon repair surgery 2 + years ago. Since having the surgery I have struggled to weight bare on my wrist to the point it had me feeling defeated that it will never get back to where I was pre surgery. 3 sessions with Xen and that has changed I am now able to do exercises that involve using my wrist and its becoming stronger. He makes our sessions fun and challenging and really listens to his clients. He is knowledgable and teaches you why the movements he shows you are important. He gives me the confidence boost I need during the sessions and is always cheering me on. Club 16 is really fortunate to have such an awesome individual apart of their team!
Hi Kristin, Thank you for your kind words and for taking the time to write your review, Kristen. We are so glad to hear that Xen has been a helpful partner in your healing journey. It's wonderful that his instruction has given you the confidence to move forward with strength training and help you meet your goals. Positive progress is something we celebrate here at Club 16 and we're delighted that Xen was able to provide that for you! We value him greatly as a member of our team and we look forward to hearing any other successes you have in the future. Have a great day!
Expérience fantastique: This gym is awesome !!! The price per month a giveaway when your investing in yourself . Massage , tanning , red light therapy along with sauna bed included in VIP membership is so beneficial after a good workout . A great loss if you don’t take advantage of what this gym offers . There isn’t much in Maple Ridge but I found this gem 2 years ago no regrets !!
Hi Marie, Thank you for your great feedback about Club16 Trevor Linden Fitness! We are so glad to hear that you've been taking advantage of all the benefits our VIP membership offers. It's terrific to hear that you feel investing in your health was a worthwhile experience. We pride ourselves on providing our members with amenities such as massage, tanning, red light therapy and a sauna bed for the best possible fitness journey. We appreciate your two year loyalty and look forward to seeing you at the club. Thank you again!
Expérience négative: Been Going Here for almost a Year now and love the gym lots of equipment and always well maintained. However, I'm writing to complain about a particular staff member who personally needs to be informed about the way she goes about as a employee at this Gym. Since day one, wether it's been regarding getting my gym card replaced or just saying hello. She's always been snarky or grumpy whenever she Interacts with me or other newbies I guess. I always get the vibe that she's going out of her way to make things difficult. I don't have anything against her personally, it's just the way she presents herself just doesn't seem professional. She always seems like she doesn't want to be there. I get u have bad days, but this has been going for almost 10 months and It been really bugging me now. She has a puffy ponytail and I think she's black. Let me finish by saying the rest of the staff are fantastic and will still be working out here! Thanks
Hello, Thank you for taking the time to review Club16 Trevor Linden Fitness. We sincerely appreciate your honest feedback as a customer and value the relationships we have with our members. We believe in building trust among all our customers, ensuring everyone feels respected, valued, and included at Club16 Trevor Linden Fitness when they attend classes and utilize our facilities. We will address the concerns you have mentioned. Thank you for being a loyal member, we truly appreciate it!
Expérience fantastique: Emily was the sweetest person to welcome me when I first entered the gym. She was so welcoming and kind, Thank you Emily!!
Hello Emma, Thank you for taking the time to leave us a review and recognize Emily's customer service! We are delighted that you had such a positive experience with her during your visit.
Expérience fantastique: i’ve been a member of club for about 6-7 years and have been going to this location for just over a year now, and by far is my favourite location. Although it gets busy, the staff and members feel like family and are always welcoming with a warm smile. Emily is super knowledgeable, reliable and kind and has always made me feel like this is my second home. I’m super grateful to her and the entire staff for the consistent work and effort they put in to create such a warm and welcoming community!
Hi Julia, We are so pleased to hear you have had such a positive experience at Club16 Trevor Linden Fitness! We appreciate your kind words about the staff and community. It’s always gratifying to know that our members feel welcomed and cared for as soon as they walk through the door. A big thank you to Emily as well for her role in making your experience a positive one – we will be sure to pass along your compliments! Thank you again for taking the time to share your appreciation with us, and please let us know if there is ever anything else we can do for you. We look forward to seeing you around the club again soon!
Expérience positive: I have been going this location for several months. It's definitely a very BUSY gym but a very friendly location. The staff is always ready to help and making sure everything is working as it should. Emily is particular very outgoing, she seems to know almost everyone that goes there and with this connection making the place better, especially, for new people.
Hi Daniel, Thank you for taking the time to review our Club16 Trevor Linden Fitness location! We appreciate your positive feedback about our staff and the friendly atmosphere that they have created. It's great to hear that Emily has made such an impact in creating a welcoming environment for both old and new members alike. We strive to provide the highest quality of service and facilities, so we are delighted that your experience has been enjoyable. Our team here would love to hear more about how we can improve and so we invite you to contact us if there is ever anything else that we can do. Thanks again for recommending us!
Expérience négative: so many hidden charges,me and my husband just member for a month then we have to pay annual fee right away so many charges in the card after that my husband try to talk to them but nobody else to talk some kids work there doesn’t know its just very disppointing and some kind of bugus I guess..
Hello Therese, Thank you for taking the time to leave your feedback! We take our members' and your concerns seriously and apologize for any misunderstanding during the registration process. All of our fees are clearly outlined on our membership page, with details on the payment procedure and any potential additional charges. It is always our hope that our members have an overall positive experience when joining us - if there's ever anything we can do to help make that happen, please don't hesitate to contact us and let us know how we can help. Thank you again for giving feedback about your experience.
Expérience négative: I cancelled my membership at the end of 2022. I was then charged 3 different times of my credit card for a total of $40 6 months later. I contacted club 16 and was able to solve the problem until i got my refund, it was for $4, not the $40 i was expecting. Since then i have been trying to get in contact again to resolve this issue, unfortunately all of my emails have been ignored for the past 2 months!
Hello, Thank you for taking the time to inform us of your experience with Club16 Trevor Linden Fitness. We apologize that your emails have gone unanswered and the refund process has taken longer than expected. We would love to resolve this matter. Please email us at [email protected] with your account information and contact details and we will look into your file and get back to you. Once again, thank you for bringing this to our attention. We strive for customer satisfaction and hope this issue can be remedied soon.
Expérience négative: Rude & inconsistent staff. I was asked to leave because I was in socks, in the stretching area on a mat. I was told, you are only allowed to remove your shoes while stretching if you are with a trainer. Also, there were 2 men just finished their stretches only in socks & they were not asked to leave.
Hello Nix, Thank you for your honest review of Club16 Trevor Linden Fitness. We strive to maintain a safe and welcoming atmosphere in our facility, so we apologize that you felt the interaction with staff was inconsistent. We are committed to providing all members with the same service. We will look into this situation and communicate with our team. We do recommend proper athletic foot wear or when we are in the facility. Thankyou!
Expérience fantastique: Xen Suba has been an excellent trainer and definitely exceeded my expectations: he’s helped me recover mobility, strength and confidence at the gym. The staff in general are very helpful and it makes going to the gym easy.
Hello Zac, Thank you for taking the time to review Club16 Trevor Linden Fitness. We are so pleased you had a great experience at facility and have been supported with your fitness goals - particularly to hear that Xen Suba has exceeded your expectations. Our team is committed to quality customer service and exceeding each client's expectations. It warms our hearts to receive feedback such as yours, and we will make sure that Xen and the rest of the team at Club16 knows of your kind words. Thank you for being part of our community - we hope you enjoy working out with us even more in the future!
Expérience négative: Front desk staff is extremely nice but gym gets super busy, the tv’s never work or aren’t turned on, and machines/dumbbells are worn down and often broken. Yet, they charge you a hefty club enhancement fee. Basically a money grab because the club looks run down on most days.
Hi Reagan, Thank you for taking the time to review Club16 Trevor Linden Fitness. We are sorry to hear about the improvements needed due to wear and tear of our machines and equipment. Maintenance of our facilities is an important part of providing an enjoyable experience for all members, and we have communicated your feedback and our maintenance team is actively reviewing this. We also appreciate your feedback with regard to the club enhancement fee. This fee is designed to provide additional funds which allow us to bring new equipment, technology upgrades, additional amenities, and other benefits that contribute towards a more positive gym experience. If you ever have any further feedback or questions about this fee please do not hesitate to reach out at 604-536-5552- we welcome all kinds of input from our valued customers!
Expérience fantastique: Kieran is so helpful. He is always keeping our gym environment friendly, clean, and fun. Guy is a beauty
Hello Carter, Thank you for the kind words about Izaac! We were delighted to hear that he was such a pleasant and helpful addition during your visit to Club16 Trevor Linden Fitness. Having satisfied and engaged members is our top priority, and we're glad that Izaac contributed so positively toward that goal. We look forward to seeing you again soon!
Expérience fantastique: I started working out with Xen, a private trainer almost 6 months ago now. It’s absolutely unbelievable how he has changed my life and helped me achieve my fitness goals. Before Xen coming to the gym was something I used to have to psych myself up to do. Now I look forward to it. Xen has helped me with my eating plan and has inspired me every step of the way. I’m really grateful that I had the opportunity to work with him and I highly recommend him to anyone wanting to make a change no matter how big or small.
Hello Heather, Thank you for your amazing review about Xen and Club 16 Trevor Linden Fitness! We are so grateful for your loyalty, and we're ecstatic that Xen has been such a positive influence in helping you work towards your goals. It is truly inspiring to hear how much of an impact he has had on your journey - we know it takes dedication and courage to reach those goals, and we are so proud of you! We also thank you for your incredible recommendation for Xen's services; his knowledge and expertise has helped our clients make significant progress toward their fitness objectives.
Expérience négative: Amazing place clean and spacious, Izaac helped me lots and helped provide a more welcoming experience at the gym. (Good customer service) Edit: tried to cancel my membership because I'm literally leaving Canada and even BC. But it seems I have to jump through several hoops and provide personal information to PROVE that I'm moving which is honestly just weird. Just. Let. Me. Cancel.
Hello, Thank you for leaving us such a fantastic review, we really appreciate it! We're so happy to hear that Izaac's assistance with your bench press was successful and even more pleased that you felt comfortable in the gym environment. Customer service is always our top priority, so we're thrilled to hear your experience at Club16 Trevor Linden Fitness reflected this. Thank you again for the kind words and we hope to see you soon!
Expérience fantastique: I have been working out with Xen as my personal trainer at club 16 for only 2 months and I am the healthiest both mentally and physically I have ever been. Xen pushes me and makes sure I put everything into every rep and he guides me extremely well. In just two months, Xen has taught me more about my body, gym equipment, proper form, and workouts than I would of learned in years of training on my own. He is an exceptional trainer and I believe that anyone who has goals to achieve and truly wants to make a difference in there life should work with him.
Hello Anthany, Thank you so much for your lovely review of our personal training services at Club 16 Trevor Linden Fitness! We're so pleased to hear that you are feeling healthier and more knowledgeable about fitness after such a short time working with Xen. His passion for helping people reach their goals is inspiring, and we are grateful that you chose to work out with him. We appreciate your commitment to health and wellness, and hope that you can continue to see progress in the future! Thanks again for your kind words.
Expérience fantastique: I have been training with Paige for the better part of 2-3 months now, and I don't think I could be happier with how it has been going, I have achieved very noticeable results since I've started. I would highly recommend her to anyone looking to improve their lifting techniques or for people who are just starting out, As for club 16, I spend a good amount of time there each week, the staff and other members are incredibly friendly and I always feel super welcome, everyone is always smiling and my day gets a bit better every time I step through the door, I recommend this gym when I am asked.
Hello Kevin, Thank you very much for the kind words about your experience with Paige and at Club 16! We are so pleased to hear that you have achieved such great results since beginning your training with her. It is rewarding to know that our team is helping people better their lives. We'd like to thank you for recommending us to others as well; it means a lot to us when our members spread the word about the gym. Please let us know if there's anything we can do to make sure you continue having a pleasant time here in the future.
Expérience fantastique: Great gym, always updating equipment and attachments. A very clean and friendly environment. Has everything you need and is open to suggestions. Recently brought in MDBuddy attachments, a great addition to the cable towers. Many Thanks, Wayne
Hello, Thank you for your glowing five-star review, Wayne! We really appreciate your kind words about Club16 Trevor Linden Fitness and are so happy to hear that you had a great experience. It's wonderful to hear that you have noticed the regular updates we make to ensure our members have access to the latest equipment, as well as the addition of MDBuddy attachments. Your valuable feedback is greatly appreciated! We hope to see you back soon!
Expérience négative: Do not go here! They have been steeling money from me for months using my credit card without authorization after I pre paid for a year. Refusing to give me a refund and next to impossible to get a manager on the phone. Worst customer service I have ever experienced .
Hi Stephanie, Thank you for bringing your concerns to our attention. We take the cleanliness, maintenance, and guest experience at Club16 Trevor Linden Fitness extremely seriously. We strive to provide a safe and enjoyable environment for all of our members and we are disappointed when that does not happen. We will share your feedback with our team so we can think about how to improve our services. We appreciate your patronage and hope you'll continue to be part of our fitness family because we really want to provide an outstanding fitness experience for everyone who works out with us.
Expérience négative: What an absolutely terrible gym, the staff is completely useless, a third of the equipment is broken and left broken for months without repair, the machines that do work, half of them are in disrepair. They charge you $40 a year on top of your monthly fees for "Facility upgrades" they haven't added a new machine there in the three + years since I've last been at this location (Maple Ridge). The only positive they had going for them was their cheap monthly fees, but they've even got rid of that, now they are only a few bucks cheaper then majority of their competition. I absolutely abhor this gym and location and will be switching to another gym ASAP.
Hi Blake, Thank you for leaving your review concerning our Club16 Trevor Linden location in Maple Ridge. We are sorry to hear of your experience and value your feedback. We would like to have the opportunity to speak with you on this. Please let us know the best way to contact you directly to review these concerns with you. We look forward to hearing from you soon.
Expérience négative: 6 months of complaining about their audio speaker system. Multiple cracking speakers. It is sad because it has now become a joke amongst members and staff demonstrating that leadership "doesn't care". Just keep the money coming. Cut the wires, easy cheap fix! Better then the migraine sound. We made a good Twitter and Tik Tok post today sharing our workout experience under a speaker.
Hi Glenn, Thank you for your review and sharing your experience at our Club16 Trevor Linden facility. We truly apologize for any discomfort that our audio speaker system has caused and want to assure you that we value all feedback from our members. We are in the process of resolving the issues with the audio system and appreciate your ongoing patience while this is addressed. Again, thank you for bringing this to our attention and if there is anything else we can do to improve your experience, please do not hesitate to reach out directly.
Expérience négative: It’s a great place to start your fitness journey, but if you want to go regularly, I don’t recommend as after 5pm it gets packed. We waited for more than 30 minutes for one equipment,and this guy was just chatting with his girlfriend for at least half of the time. We left the gym after almost one hour waiting because many people had asked him how long it will take and he was not in a rush. And this happens with many equipments. People come in groups and spend a long time in a single equipment. One time I complained about the lack of some equipments, staff answer was: we probably have another machine that can do the work…I don’t want another machine, I want that same type of equipment. Maybe it’s a great place to socialize, but as I’m there just for the gym, I’m looking for another options. Unless thar you have 3hours to spend at the gym waiting, you should pay more and get a better place.
Hello Debora, Thank you for sharing your experience with us and providing us with valuable feedback. We apologize for the inconvenience you had. We value customer feedback because it helps us to improve our overall service levels, so we'll make sure this is passed on to the appropriate team. If there’s anything we can do for you or any questions please don't hesitate to reach out.
Expérience positive: I love that they have a women’s only section! I do wish they had a normal squat rack in the women’s area, but they still have a really good selection. Parking is free, you just need to register your license plate when you walk in the doors each time. Staff are friendly and helpful!
Hi Kerrigan, thank you for taking the time to share your feedback with us. We will forward your feedback to the appropriate department to look into it. Thank you for your kind words. We hope you have a wonderful day Kerrisan!
Expérience négative: I went here only once nearly a decade ago just for a drop in. Over the years I have unsubscribed to this gym's emails many times and have had to create filters to block them. As of today I am getting text messages wondering when I will come back. I know everyone wants me to slay it at their gym but I live far away. Not to mention this is getting so desperate.
Hi Nelson, thank you for taking the time to share your feedback with us. We are sorry to hear about the way you feel. Please send us an email to [email protected] with your account information and we will ensure to have your information deleted from our system. Have a great day Nelson!
Expérience négative: What can I say about this gym. It's the bare minimum of acceptability in a gym. It's a cheap monthly payment and you get what you pay for. The only rule the management care to enforce is having your gym bag on the floor. Members regularly destroy equipment, wreck machines, and don't put equipment away but no one seems to care. Every second dumbbell has the rubber face torn off because of morons dropping the dumbbells. Cables will regularly break and not be repaired for extended periods of time, and at any given time people leave dumbbells out and plates on machines. Finally to ad injury to insult the barbells have absolutely no grip left on them. You can't even locate the rings around the bar for spacing they're so smooth but you're not allowed to use chalk! It's very obviously a corporate gym where the only thing that matters is money and packing in as many memberships as possible. The worst part is because it's so cheap they've undercut the possibility of other gyms opening in the area to compete.
Expérience fantastique: A great place to get your workout done. Lots of equipment to use and the staff are friendly. You can also have the staff coach you in your workout! In and out quickly!
Hi Alex, thank you for your kind words. We are thrilled to hear that you have been happy with your workouts and the services at our Maple Ridge facility. We hope to continue providing you with excellent service in future. Have a wonderful day Alex!
Expérience négative: It’s a good gym and the staff is nice, but when a piece of equipment breaks, you can expect to wait months before it’s fixed. Another issue I have that I cannot understand for the life of me as a personal trainer is that this gym puts their glute abductor, adductor, kickback, AND hip thrust machines in the women’s section. I guess only women should isolate their glutes and inner thighs as well as do hip thrusts? There isn’t a single glute or adductor isolation exercise in the main room. If there’s not enough space, then get rid of 3/4ths of those rocking machines that hardly anyone uses anyways. During peak hours, that section is nearly empty while the rest of the gym is packed with people waiting for equipment.
Hi Brendon, thank you for taking the time to share your feedback with us. Thank you for your kind words and your feedback. We would like to get in touch with you but we are unable to find an account with this username. Please feel free to send us an email to [email protected] providing us with your account details and we will get in touch with you as soon as possible. Have a great day Brendon!
Expérience positive: Great people are working there. Water fountain cleanliness in women's department is a bit yuk. I don't think it's ever been cleaned. I bring my own water or just go to the main gym. Otherwise, it's a good place to work out.
Hi Maria, thank you for choosing Club16 Trevor Linden Fitness to be a part of your fitness journey. We hope to continue providing you with excellent service in future. Have a great day Maria!
Expérience négative: Really disappointed! The gym was supposed to be open until 10pm today but closed down today at 8pm with only a sign on the door. They said they were closing down due to winter storm warning, which I can understand but it was not snowing AT ALL at the time. Many people still have to work regardless of the weather including my husband who is a first responder. Really annoyed that I drove all the way to the gym just to have to turn around again.
Hi Carina, thank you for reaching out ad sharing your feedback with us. We are sorry to hear how you felt about this. As per the advisory, and to ensure the safety of our members and staff we made the decision to close all of our locations early on that day and we understand the frustration you must have felt. As it was advised to cancel all the unnecessary trips we wanted to help reduce the amount of cars on the roads. We appreciate and respect all the first responders including your husband. We will forward your concern to the applicable department to ensure we won't cause as such inconveniences for you in future. Have a great day Carina!
Expérience fantastique: Emily at the front desk is always such a breath of fresh air when ever I come in!! Always greets me with a beautiful smile & asks how my day is. She really makes you feel like you’re family!!
Hi Alysha, thank you taking the time to share your feedback with us. We are thrilled to hear that you have been receiving excellent service at our Maple Ridge facility. Emily is a wonderful team member and we are so lucky to have her on our team. Thank you for recognizing her hard work and dedication to our members. We hope you have a wonderful day Alysha!
Expérience fantastique: This is the only gym I go to. First major sell is you can walk in as you are, petite or plus, without feeling judged or ridiculed by either staff or patrons. Second sell is the low cost, soo great!!! With the way things are going these days why anyone would choose to pay more is beyond me.
Hi Enida, thank you for sharing your feedback with us. We are so happy to hear about your experience at our Maple Ridge facility. We hope to continue providing you with excellent service in future. Have a wonderful day Enida!
Expérience positive: Overall a good gym. Well maintained equipment and clean place. The only suggestion I’d have is to install stall bars /Swedish ladder. Those shouldn’t be too expensive and are very good for stretching and other body weight exercises. This is actually the first gym I’ve been to that doesn’t have it.
Hi Luis, thank you for taking the time to share your feedback with us. We appreciate your kind words and suggestions. We will forward your feedback to the management team and they will get in touch with you. We hope you have a great day Luis!
Expérience fantastique: I have been training with Xen and he is fantastic. He trains our whole family and is able to adapt his training style to suit all of us. The gym is as inclusive as advertised and is clean with a great variety of equipment.
Hi Andrea, thank you for choosing Club16 Trevor Linden Fitness to be a part of your fitness journey and trusting us as a family. We are so thrilled to hear about your experience training with Xenell, he is a wonderful trainer and we are so lucky to have him on our team. Thank you so much for your kind words and recognizing Xenell's hard work and dedication to his clients. We hope to continue providing you with excellent service in future. Have a wonderful day Andrea!
Expérience fantastique: Has everything you need. Staff are friendly. Showers are nice. Even the people who work out there motivate you to workout. Great stuff
Hi Startpoint, thank you for taking the time to share your feedback with us. We are so glad to hear that you have been enjoying working out at our Maple Ridge facility. Thank you for recognizing our services and our team’s hard work and dedication to our members. We hope to continue providing you with excellent service in future. Have a wonderful day Startpoint!
Expérience fantastique: I have been to many other Club 16 locations and I must say this location was the best. The staff was friendly and caring. The receptionist Ramneek was very helpful for when I had questions regarding where gym equipment was located as I was new to this locatiom. I would highly recommend this gym to others.
Hi Jason, thank you for taking the time to share your feedback with us as well as acknowledging Ramneek’s hard work and dedication to our members. We are so lucky to have her on our team and members like yourself who recognize hard work. Thank you for your recommendation. We hope to continue with providing you with excellent service in future. Have an amazing day Jason!
Expérience fantastique: Ramneek is the most polite, friendly, and helpful receptionist I have ever met!! She made my experience at this gym even better than it already was.
Hi Alicia, thank you so much for sharing your feedback with us and your kind words. We are so glad to hear about your experience at our Maple Ridge facility. Ramneek is an amazing team member. We are so lucky to have her on our team. Thank you for recognizing her hard work and taking the time to share your experience with us. We hope you have a great day Alicia!
Expérience fantastique: I went with a friend of mine, and I as a bigger girl felt so welcomed by the receptionist I think her name was Ramneek! I feel rly shy going to gyms and she gave me the confidence I needed <3 I would go back just for her
Hi Priya, thank you for allowing Club16 Trevor Linden Fitness to be a part of your fitness journey. We are so happy to hear that Ramneek made you feel comfortable and welcomed in our facility, she is a wonderful team member. We have a judgment free zone, and every single person is welcome at our facilities. We really hope to see you again! Have a wonderful day Priya!
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