Club16 Trevor Linden Fitness
Informations sur Club16 Trevor Linden Fitness
Heures d'ouverture
- Dimanche: 7h-19h
- Lundi: 5h-22h
- Mardi: 5h-22h
- Mercredi: 5h-22h
- Jeudi: 5h-22h
- Vendredi: 5h-21h
- Samedi: 7h-19h
Notre commentaire de FitFit Canada sur Club16 Trevor Linden Fitness :
Bienvenue à Club16 Trevor Linden Fitness, situé à North Vancouver, au Canada ! Notre centre propose un environnement de gym spacieux et propre, équipé d'une variété de machines adaptées à tous les niveaux de fitness.
De nombreux membres apprécient l'atmosphère positive et le personnel amical, mettant en avant des personnes comme Sara, qui ont joué un rôle essentiel pour aider les nouveaux membres à se sentir à l'aise et motivés. Les coachs personnels, y compris Amir et Ghazaleh, ont reçu des éloges pour leur dévouement et leur expertise, s'assurant que les membres atteignent leurs objectifs de fitness tout en profitant de leurs entraînements.
Malgré certains commentaires exceptionnels, nous avons pris note des préoccupations concernant les expériences de service à la clientèle et les problèmes de communication à la réception. Certains visiteurs ont signalé leur mécontentement face aux frais cachés et aux processus d'annulation d'adhésion, ce qui a causé de la frustration parmi les membres potentiels et existants.
Dans l'ensemble, le Club16 cherche à s'améliorer et à fournir un environnement accueillant pour tous nos invités. Venez nous rendre visite et rejoignez une communauté dédiée à la forme physique et au soutien !
Services, machines et classes dirigées
Club16 Trevor Linden Fitness: Avis
Expérience négative: Female staff members are super unprofessional. They are only on their phones and ignore you completely when you walk in. Very disappointing.
Hi Lea, Thank you for taking the time to share your feedback with us. I'm sorry to hear about your recent experience at our club. We strive to provide excellent service to all our members, and it's clear we fell short in this instance. Your comments are important to us, and we will address this issue with our team to ensure it doesn't happen again. If there's anything else you'd like to discuss, please feel free to reach out directly at [email protected]. We appreciate your input and hope to improve your experience in the future. Best regards, Club16 Trevor Linden Fitness
Expérience négative: This gym has went down hill. Would highly suggest a different gym. Girlfriend attempted to do a 3 day trial at this gym Each workout began with stress at the front desk. The first night a man nearly denied her,. She has never entered the gym before. The second day a really nice accommodating woman was at the front desk. She saw a complication and said "have a great workout we will sort out this after.", The third day, a woman at the front desk told her even though its her second day, she cant enter due to the system. After much discussion and phonecalls, she eventually let her in for her last workout of her 3 day trial. Needless to say, I attempted to get my girlfriend to join this gym. We thought the hard part would be the workout, but it ended up being the front desk. Ironic because she will never step a foot in the door again. Way to lose a potential member! Oh the system!
Dear Mitchell, Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience your girlfriend had during her trial at our gym. It's disappointing to hear that the front desk interactions were stressful and not up to the standard we strive to maintain. We understand how important a smooth and welcoming experience is, especially for new visitors. Your feedback is invaluable, and we will be reviewing our processes and staff training to ensure that such issues are addressed and improved upon. We appreciate your input and hope that you might consider giving us another chance in the future. If there is anything specific you would like to discuss further, please feel free to reach out directly at [email protected]. Thank you again for your feedback. Best regards, Club16 Trevor Linden Fitness
Expérience fantastique: ⭐⭐⭐⭐⭐ I had an amazing workout experience at Club 16 in North Vancouver yesterday! The gym is clean, spacious, and well-equipped with everything you need for a great session. What truly stood out to me, though, was the staff. They are absolutely incredible—friendly, professional, and always willing to help. They made me feel welcome from the moment I walked in. Whether you’re a beginner or a seasoned gym-goer, this is definitely a place where you’ll feel comfortable and motivated. Highly recommend checking it out if you’re looking for a top-notch gym in the area!
Subject: Thank You for Your Wonderful Feedback! Hi Bara Ismail, Thank you so much for taking the time to share your fantastic experience at Club 16 North Vancouver! We are thrilled to hear that you enjoyed your workout and found our gym to be clean, spacious, and well-equipped. Our team takes great pride in creating a welcoming and supportive environment for all our members, and it’s wonderful to know that their friendliness and professionalism stood out to you. Your kind words are incredibly motivating for us, and we’re delighted that you felt comfortable and motivated during your visit. We truly appreciate your recommendation and are excited to continue providing you with top-notch service and facilities. If there’s anything else we can do to enhance your experience, please don’t hesitate to let us know. Looking forward to seeing you again soon! Best regards, Club 16 Trevor Linden Fitness Team
Expérience négative: They charge you an astronomical amount of fees that they don't tell you about at the start and end of your contract. Horrible customer service and rude staff. Pricey and equipment always broken down.
Subject: We Value Your Feedback Hi Kirstin, Thank you for taking the time to share your experience with us. I'm sorry to hear that your recent visit to Club16 Trevor Linden Fitness did not meet your expectations. We strive to provide transparent pricing and exceptional service, and it's clear we fell short in your case. Your feedback regarding unexpected fees, customer service, and equipment maintenance is important to us. We are committed to addressing these issues to improve our services. If you have any further details or suggestions, please feel free to contact us directly at [email protected]. Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future. Best regards, Club16 Trevor Linden Fitness Team
Expérience positive: The front desk staff, Ana, was unprofessional and not welcoming during my visit. Customer service needs improvement to ensure a better experience for members.
Dear Sanaz, Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had with our front desk staff. Providing excellent customer service is a top priority for us, and we regret that we fell short during your visit. Your comments are very important, and we will address this matter with our team to ensure that we improve our service and provide a more welcoming environment for all our members. We appreciate your input and hope to have the opportunity to serve you better in the future. Best regards, Club16 Trevor Linden Fitness
Expérience fantastique: I recently registered and the sales person was Sarah. she’s very patient and kind and fully described everything. much appreciate
Hi Mortezariahiofficial, Thank you so much for sharing your positive experience with us! We're thrilled to hear that Sarah provided you with excellent service and made your registration process smooth and informative. Your kind words are greatly appreciated, and we look forward to supporting you on your fitness journey. Welcome to Club16 Trevor Linden Fitness! Best regards, The Club16 Team
Expérience fantastique: Ava was a great with helping me to continue coming back to my favourite gym .great costumer service
Hi Patricia, Thank you so much for your wonderful review! We're thrilled to hear that Ava has been instrumental in making your experience at Club16 Trevor Linden Fitness enjoyable. Our team takes great pride in providing excellent customer service, and it's fantastic to know that Ava's efforts have made a positive impact on your visits. We look forward to seeing you continue to enjoy your time at the gym! Best regards, The Club16 Trevor Linden Fitness Team
Expérience positive: The place is big and has good and clean machines for the most part, it is not overcrowded except at peak hours. On the bad side, the staff is not very friendly
Hi Camilo, Thank you for taking the time to share your feedback with us. We're glad to hear that you appreciate the size of our facility and the cleanliness of our machines. We strive to provide a comfortable and well-maintained environment for all our members. We apologize for any negative experiences you've had with our staff. Your comments are important to us, and we will address this internally to ensure that our team provides a more welcoming and friendly atmosphere in the future. Thank you again for your review, and we hope to see you back at the gym soon. Best regards, Club16 Trevor Linden Fitness
Expérience positive: Decent gym. It’s usually pretty clean and has what I need. Nice view and most of the staff are friendly. Gets pretty busy. But please, do something about the personal trainer(s) dowsing themselves in cologne. It’s unbearable to be within 15 feet of. I’ve also observed them not wiping down their machine, or putting weights back which is pretty annoying. Other than that, it’s a good gym
Hi J M, Thank you for taking the time to share your feedback. We're glad to hear that you find our gym clean and well-equipped, and that you enjoy the view and friendly staff. We apologize for the issues you've encountered with the personal trainers. Your concerns about the strong cologne and gym etiquette are important to us. We will address these matters with our team to ensure a more comfortable and respectful environment for everyone. Thank you for bringing this to our attention, and we appreciate your understanding. We look forward to continuing to provide you with a positive gym experience. Best regards, Club16 Trevor Linden Fitness
Expérience fantastique: This gym is pretty decent and it provides the privacy I need when I work out. The best part about it though is the people. They are all really wonderful. Especially Emily, who found something valuable to me that I accidentally dropped and didn’t realize until I got home. Thanks Emily! I sure appreciate you.
Hi J F, Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you find our gym to be a comfortable and private place to work out. It's wonderful to know that our community and staff, especially Emily, have made a positive impact on your experience. We'll be sure to pass along your gratitude to her. We look forward to seeing you again soon! Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: Six months ago, I started my fitness journey on my own, but recently decided to take it up a notch by joining Club 16 with a personal trainer. After registering, I received a warm welcome from Peter Hanson (Fitness Manager), who paired me with Bryce Elahi as my trainer. I feel incredibly lucky to have Bryce guiding me. He’s attentive, respectful, and consistently motivates me to push beyond my limits. Today, after an intense leg day with Bryce, I can barely walk—but it’s a testament to how he maximizes my potential and helps me work toward my goals. I’m truly grateful to Bryce and the Club 16 team for creating such a positive and supportive environment.
Dear Arash, Thank you so much for sharing your fantastic experience with us! We're thrilled to hear that your fitness journey has been so positively impacted by joining Club 16 and working with Bryce. It's wonderful to know that Peter and Bryce have made such a significant difference in your training and motivation. Your kind words about Bryce's attentiveness and ability to push you beyond your limits are greatly appreciated. We strive to create a supportive and encouraging environment for all our members, and it's rewarding to hear that we've succeeded in your case. Keep up the great work on your fitness journey, and we look forward to continuing to support you in reaching your goals! Best regards, The Club 16 Team
Expérience fantastique: I just signed up today, it's very nice place thanks to Sara she made the sing up easy, good equipment and clean beautiful place to work out.
Hi Ahmed, Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Sara made your sign-up process smooth and that you're enjoying our clean and well-equipped facility. We look forward to supporting you on your fitness journey. Welcome to the Club16 Trevor Linden Fitness family! Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: I had a fantastic experience with Sara at Club 16! She was incredibly nice, kind, and helpful throughout the registration process. Her support made it easy for me to start going to the gym again. Highly recommend Sara for anyone looking to join!
Dear Elnaz, Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that Sara made your registration process smooth and enjoyable. It's fantastic to know that her kindness and support have helped you get back into your fitness routine. We appreciate your recommendation and look forward to seeing you at the gym! Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: Love this gym.Negar was great she is so kind and supportive. Its a great gym honestly.
Hi Mha Assi, Thank you so much for your wonderful review! We're thrilled to hear that you love our gym and had such a positive experience with Negar. She truly is a gem and we're lucky to have her on our team. Your kind words mean a lot to us and we look forward to continuing to support you on your fitness journey. Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: You have a very nice and clean environment with a beautiful view. Your staff is energetic and friendly. Negar at the front desk is one of your employees, and she is very welcoming and cute. Also, Sara is one of the best sales person who can trust and she is so kind and professional.
Dear Paria, Thank you so much for your wonderful review! We're thrilled to hear that you enjoy our clean environment and the beautiful view. It's fantastic to know that our energetic and friendly staff have made a positive impression on you. Negar and Sara will be delighted to hear your kind words about their welcoming and professional service. We appreciate your support and look forward to seeing you at the gym again soon! Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: I really enjoy working out at this gym with its beautiful view. The gym has a great and clean environment, and all the staff are very kind and friendly. In particular, Negar, who works at the front desk, always welcomes us with a smile.
Dear Maryam, Thank you so much for your wonderful review! We're thrilled to hear that you enjoy working out at our gym and appreciate the beautiful view. It's great to know that you find our environment clean and our staff friendly. Negar will be especially pleased to hear your kind words about her welcoming smile. We look forward to continuing to provide you with a positive and enjoyable fitness experience. Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: It's a great place to work out;Love this gym, It has a pretty welcoming atmosphere. NEGAR is a great person She is full of positive energy, and she is very kind Thank you club 16 and thank you Negar
Dear Hosna, Thank you so much for your wonderful review! We're thrilled to hear that you love working out at our gym and find the atmosphere welcoming. It's fantastic to know that Negar has made such a positive impact on your experience with her kindness and positive energy. We'll be sure to pass along your kind words to her. Thank you for being a part of the Club16 community! Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: It’s the best gym ever all the works are so sweet come and join now !!!!!!!!! Dani is the best
Hi Lilly, Thank you so much for your enthusiastic review! We're thrilled to hear that you think Club16 Trevor Linden Fitness is the best gym ever. It's wonderful to know that our team, especially Dani, has made such a positive impression on you. We appreciate your kind words and your recommendation. Looking forward to seeing you at the gym again soon! Best regards, The Club16 Trevor Linden Fitness Team
Expérience positive: Work out has always been part of my routine, but lately, I just felt unmotivated to continue. I hit that block point where you work out relentlessly but you don't see the result. I didn't want to quit though! I gave myself another shot and decided to start this journey with a personal trainer this time. I got matched with one of the best trainers in the gym, Amir Rostami, and had a very transformative and positive experience. He made sure to list my goals and followed up regularly to check how my routine is matching to my fitness goals. I saw great result in a short time and this couldn't happen without Amir's dedication and ongoing support. Careful though, you will defo feel the muscle soreness!!! :)) His support and knowledge is priceless!! I definitely recommend him!!! :) I removed one star because the total atmosphere of the gym is sometimes untidy, people come with low hygiene and the front desk people are mostly away or not welcoming.
Hi Nikta, Thank you for sharing your experience with us! It's wonderful to hear that Amir has been such a positive influence on your fitness journey and has helped you achieve great results. We’re proud to have trainers like him who are dedicated to supporting our members. We appreciate your feedback regarding the gym's atmosphere and cleanliness. We strive to maintain a welcoming and clean environment for everyone, and your comments will help us improve. We'll make sure to address these concerns with our team to enhance the overall experience for all our members. Thank you again for your review and recommendation. We look forward to continuing to support you in reaching your fitness goals! Best regards, Club16 Trevor Linden Fitness
Expérience fantastique: Sara is one of the best advisor in this centre and I start working out with Parya. She is professional and experienced in her job. The best manner and behavio
Dear Maral, Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience with Sara and Parya. It's wonderful to know that their professionalism and expertise have made a significant impact on your fitness journey. We take great pride in our team, and your kind words are truly appreciated. Keep up the great work, and we look forward to supporting you in achieving your fitness goals! Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: Great place to workout. Shoutout to Diana Nikki -amazing staff! (Way better than fitness world)
Hi Elina, Thank you so much for your wonderful review! We're thrilled to hear that you enjoy working out at our facility. Diana Nikki will be delighted to hear your shoutout; she truly is an amazing part of our team. We appreciate your kind words and look forward to seeing you at the gym again soon! Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: I’ve been a member at Club16 for a couple of years now and have literally no complaints! A lot of the staff are very kind and welcoming. The women’s only section has been wonderful for me. Shout out to Diana who goes above and beyond.
Hi Jackie, Thank you so much for your kind words and for being a loyal member of Club16 for the past few years! We're thrilled to hear that you've had such a positive experience with our staff and facilities. It's great to know that the women’s only section has been beneficial for you. We'll be sure to pass along your shout out to Diana; she'll be delighted to hear she’s made a difference in your fitness journey. Looking forward to seeing you at the gym soon! Best regards, Club16 Trevor Linden Fitness
Expérience fantastique: very great place to workout and great environment !!! (soooo much better than fitness world )
Hi Sanaz, Thank you so much for your fantastic review! We're thrilled to hear that you enjoy working out at Club16 Trevor Linden Fitness and that you find our environment welcoming. Your kind words and positive feedback mean a lot to us. We look forward to seeing you at the gym again soon! Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: I really enjoy working out at this gym; it has a great, clean environment with very positive energy. The staff are excellent, especially the front desk, where Negar always greets us with a smile and positive energy.
Dear Zahra, Thank you so much for your wonderful review! We're thrilled to hear that you enjoy working out at our gym and appreciate the clean environment and positive energy. It's fantastic to know that our staff, especially Negar at the front desk, have made a positive impact on your experience. We'll be sure to pass along your kind words to her. Your feedback motivates us to continue providing the best possible service to our members. We look forward to seeing you at the gym again soon! Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: I am happy and and I enjoy my time at the gym ,the environment hereis very friendly and the staff are very helpfull . Tank you Ava. For keeping the environment warm and happy here
Dear Farnaz, Thank you so much for your wonderful review! We're thrilled to hear that you're enjoying your time at Club16 Trevor Linden Fitness. It's great to know that you find the environment friendly and our staff helpful. Ava will be delighted to hear your kind words. We look forward to continuing to provide a warm and happy atmosphere for you. Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: I recently signed up at Club16, and Sara was amazing throughout the whole process. She was incredibly supportive, kind, and professional. Honestly, she’s the best advisor I’ve ever worked with. Her help made everything so much easier, and her friendly attitude made the experience enjoyable. If you’re thinking about joining Club16, definitely reach out to Sara—she’s fantastic!
Dear Shgame, Thank you so much for sharing your positive experience with us! We're thrilled to hear that Sara made such a significant impact on your journey at Club16. Our team takes great pride in providing supportive and professional service, and it's wonderful to know that Sara's efforts have been appreciated. We'll be sure to pass along your kind words to her. We're excited to have you as part of our community and look forward to supporting you in achieving your fitness goals. Best regards, The Club16 Team
Expérience négative: I had a highly disappointing experience with Club 16 - Trevor Linden Fitness in North Vancouver. After submitting my membership cancellation on July 19, I was surprised to find two unauthorized charges on my credit card on July 26 and August 9, even though I was no longer a member. When I tried to resolve this by emailing their customer service, I was given an incorrect email address by the staff (Ava and Anna) at the front desk, which delayed the resolution process. Upon finally reaching the correct email, I received dismissive and unhelpful responses. Instead of addressing my concerns about the unauthorized charges, they lectured me about grammar, which was entirely irrelevant and unprofessional. The requirement to cancel memberships via email, rather than in person, is clearly a flawed process that only serves to inconvenience customers and open the door for errors. This has been a deeply frustrating experience, and I would strongly caution others against joining this gym. I am now working with my bank to open a fraud investigation into the charges. Club 16. this is no way to treat your clients.
Dear Hesam, Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your membership cancellation process and the subsequent unauthorized charges. We understand how frustrating and inconvenient this situation has been for you. We are particularly concerned about the incorrect email address provided and the unprofessional responses you received from our staff. This is not reflective of the service standards we strive to uphold. Your feedback is invaluable, and we will be addressing these issues internally to ensure they do not happen again. We appreciate your patience and understanding as you work with your bank to resolve the charges. If there is any additional information you can provide that might help us improve our processes, please do not hesitate to reach out. Thank you for bringing this to our attention, and we apologize for any distress this has caused. Best regards, Club16 Trevor Linden Fitness
Expérience négative: My mom lost her headphones. Multiple staff and a manager said they would open the machine she lost it in. Then never did (it's been 3 months). No one got back to me dispite many calls and emails. Eventually, after asking the manager she said she gave it to someone else and that they opened the machine and there was nothing there. However, the staff on hand the day they "opened the machine", said no maintenance staff came that day. Pretty terrible managment team and mediocre service.
Dear K C, Thank you for taking the time to share your experience. We deeply regret to hear about the situation with your mom's headphones and the communication issues you encountered. This is certainly not the level of service we strive to provide. Your feedback is invaluable, and we will be addressing this internally to ensure better coordination and communication among our team members. We appreciate your patience and understanding as we work to improve our services. If you could kindly reach out to us at [email protected] so we may discuss this further. Best regards, Club16 Trevor Linden Fitness
Expérience négative: It’s supposed to be a gym for women. I signed a contract with them, but shortly afterward, I had a miscarriage. I wanted to cancel, and they asked me for a medical letter and to fill out a form, which I did and sent. I thought it was already canceled, but they kept charging me for months. I wrote to them, and they told me that the person who was supposed to handle my cancellation had stopped working with them, so the process wasn’t completed. They apologized and offered to let me use the months I had already paid for as an option. I told them I preferred to get my money back because I am now pregnant and don’t want to take any risks. After that, they have been ignoring my messages. I am very disappointed I am thinking of going to Consumer Protection Bc.
Dear Vera, Thank you for taking the time to share your experience with us. We are deeply sorry to hear about the challenges you have faced and the distressing situation you have been through. Your feedback is incredibly important, and we sincerely apologize for any inconvenience and frustration caused. we would like an opportunity to correspond with you on this matter - could you kindly reach out at [email protected] ? Thank you so much.
Expérience fantastique: I'm very satisfied to working out here , from the start Sara help me a lot and advice me to start with a trainer. I love my trainer her name is Pariya. Thank you club 16 team specially Sara and Pariya
Dear Soudabeh, Thank you so much for sharing your positive experience with us! We're thrilled to hear that you're enjoying your workouts at Club16 Trevor Linden Fitness. It's wonderful to know that Sara was able to assist you from the beginning and that Pariya has been such a great trainer for you. We will certainly pass along your kind words to both of them. Your satisfaction is our top priority, and we're delighted to have you as part of our fitness community. Keep up the great work, and thank you for being a valued member! Best regards, The Club16 Trevor Linden Fitness Team
Expérience négative: I’m not sure how I feel about this location compared to the other ones yet. The space to workout is nice and the equipments are well distributed… however, the staff needs improvement. They are either never around or just plain rude. It was 9:47 pm (Monday, Aug 12th) and I wanted to use the hydro (which I’m allowed to up to ten minutes prior to closing), I couldn’t find anyone upstairs, I looked even by the refrigerator but no one there, so I went downstairs and again nobody at reception, I said ‘hello??’ and a woman showed up wearing AirPods from the office next to reception, she has dark skin tone, black hair and a strong accent. I asked her to use the hydro and she explained the hydro is upstairs and I had to go back up but that they wouldn’t let me use it at this point because it was already 9:51 pm, I told her nobody was at reception upstairs and that there should have been someone there to help me, she said ‘what do you want me to do I’m not the manager I just work here’ so I told her she could tell the manager there should have been someone upstairs to help because just the time I lost trying to get information / find someone made me ‘late’ to use the hydro, she shrug her shoulders and went back to the office. If you want to have a big gym with two floors there should be enough staff even close to closing time. Also, there is a big ‘ad’ about the hydro in the staircase and how you should upgrade your membership to use it lol what is the point of advertising if they make it so difficult lol
Dear Brunna, Thank you for taking the time to share your detailed feedback with us. We genuinely appreciate your insights and are sorry to hear about your recent experience at our location. It's great to know that you found the workout space and equipment distribution to your liking. However, we are deeply concerned about your comments regarding our staff's availability and behavior. Your experience does not reflect the standard of service we strive to provide, and we apologize for any inconvenience you faced. We understand how frustrating it must have been to not find assistance when you needed it, especially so close to closing time. Your feedback about staff presence and the communication you received is invaluable, and we will be addressing these issues internally to ensure better service in the future. Regarding the hydro massage, we apologize for the inconvenience you experienced. We aim to make all our facilities accessible and enjoyable for our members, and your feedback will help us improve our processes and staff training. Thank you again for bringing these matters to our attention. We hope to have the opportunity to provide you with a better experience in the future. If yiou are able to please reach out to us at [email protected] so we may make this situation right with you. Best regards, Club16 Trevor Linden Fitness
Expérience fantastique: Been going to the gym for a few months now and just wanted to say thank you to the staff for their amazing work, especially Levi because he’s always giving the best advice and is always having a positive attitude!
Hi Alexander, Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you've been enjoying your time at our gym. It's fantastic to know that Levi has made such a great impression with his advice and positive attitude. We'll be sure to pass along your kind words to him and the rest of our team. Your feedback means a lot to us and motivates us to keep providing the best service possible. Keep up the great work with your fitness journey! Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: It's a great place to work out. Amir is a good trainer. He has knowledge of exercises ranging from basic to advanced. He always tries to bring out the best in you during training sessions
Dear Alexandre, Thank you so much for your fantastic review! We're thrilled to hear that you enjoy working out at Club16 Trevor Linden Fitness and that Amir has made such a positive impact on your training sessions. It's wonderful to know that his expertise and dedication are helping you achieve your fitness goals. We look forward to continuing to support you on your fitness journey. Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: I can not speak highly enough about my experience with Ghazaleh at Club 16. From the moment I started working with her, I knew I was in great hands. Her expertise and dedication to my personal training sessions have been nothing short of exceptional. Ghazaleh has an incredible ability to tailor workouts, specifically to my needs, pushing me just enough to see progress while always being supportive and encouraging. Her deep knowledge of fitness, combined with her motivational approach, has significantly boosted my confidence both in and out of the gym. What truly sets Ghazaleh apart is her genuine commitment to her clients. She took the time to understand my goals and helped me set realistic milestones, celebrating every achievement along the way. Thanks to her personalized guidance, I’ve gained not just physical strength but a renewed sense of self-assurance. The energy and positivity she brings to every session make working out something I look forward to. If you’re seeking a trainer who will inspire you, challenge you, and help you achieve your best self, Ghazaleh at Club 16, Lonsdale, is the one you need. I’m incredibly grateful for the transformation she has helped me achieve and can’t recommend her highly enough! Many thanks, Ghazaleh!
Dear Crystal, Thank you so much for taking the time to share your wonderful experience with Ghazaleh at Club16 Trevor Linden Fitness. We are thrilled to hear about the positive impact she has had on your fitness journey. Ghazaleh's dedication to her clients and her ability to tailor workouts to individual needs truly make her an exceptional trainer. It's fantastic to know that her expertise and motivational approach have not only helped you achieve your fitness goals but also boosted your confidence both in and out of the gym. We are proud to have trainers like Ghazaleh who are genuinely committed to their clients' success and well-being. Your kind words and high recommendation mean a lot to us. We will be sure to pass along your gratitude to Ghazaleh. Thank you for being a part of the Club16 community, and we look forward to supporting you in your continued fitness journey. Best regards, Club16 Trevor Linden Fitness
Expérience fantastique: I’m coming here to see the gym , from the start, Sara help a lot to me and advice me to start wit a trainer , I’ve start my training with Amir for a month, but already I've noticed significant improvements. I feel like I'm making incredible progress, and he's been really perfect. He's also been a buddy as well as a coach, checking in on my diet, workouts, and meals. I really want to appreciate Sara and Amir to motivate me to getting start my fitness journey.I only suggest that the only trainer you should get is Amir
Hi Navid, Thank you so much for sharing your positive experience with Amir! It's fantastic to hear that you've noticed significant improvements in just a month. Amir's dedication to his clients' overall well-being, including diet and workouts, truly sets him apart. We're thrilled to have him as part of our team and are glad to see his efforts making such a positive impact on your fitness journey. Keep up the great work, and we look forward to seeing your continued progress! Best regards, Club16 Trevor Linden Fitness
Expérience fantastique: This gym is the best gym I have ever been to, the people there are so kind and friendly and especially my coach his name is Amir, I will recommend him to every he is really friendly he tries his best to make the perfect body you want, I've been working out with him for a month and I could see the changes in my body not only I notice it especially the people around me, Amir hasn't been my coach only but one of my best friends, he also gives you a food plan so you know what to eat and what not to eat, also another great person that I met there is Sara she was amazing she told us all about the gym membership and everything else she is really kind and very friendly and I'm sure she will help anyone else just like she helped us
Hi Ermia, Thank you so much for your glowing review! We're thrilled to hear that you consider Club16 Trevor Linden Fitness the best gym you've ever been to. It's wonderful to know that you find our community kind and friendly. We're especially delighted to hear about your positive experience with Amir. It sounds like he's made a significant impact on your fitness journey and has become a great friend as well. Your recommendation means a lot to us, and we're glad to hear about the noticeable changes in your body and the support you've received, including the helpful food plan. Keep up the fantastic work, and we look forward to continuing to support you in achieving your fitness goals! Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: Club 16 is a decent gym. It has exactly what you would expect from a gym of this caliber. What sets it apart from other gyms, is my personal experience with one of the front desk staff. Levi is always there to greet you with a friendly face & positive attitude. This has really shifted my experience!! I recommend this gym.
Dear Sutka Bezdrob, Thank you so much for taking the time to share your positive experience at Club16 Trevor Linden Fitness! We're thrilled to hear that you find our gym to meet your expectations and that Levi has made such a positive impact on your visits. Our team strives to create a welcoming and friendly environment for all our members, and it's wonderful to know that Levi's attitude has enhanced your experience. We truly appreciate your recommendation and look forward to continuing to support your fitness journey. Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: Love love love this gym, Ive been working out since I was 14 and I can see how Club 16 is unique and outstanding from other facilities. Ive been working here for 3 years and every day that I come in I can feel the positive vibes. Friendly staff, amazing costumer service, great atmosphere, and top notch equipment, and beautiful view. Highly recommended.
Hi Ava, Thank you so much for your glowing review! We're thrilled to hear that you love our gym and have had such a positive experience over the past three years. It's fantastic to know that our friendly staff, customer service, atmosphere, and equipment have all contributed to your enjoyment. Your recommendation means a lot to us, and we're grateful for your continued support. We look forward to seeing you at the gym and continuing to provide a great environment for your workouts! Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: i came to club 16 and my trainer is Amir and he is very good and got very good results i lost a lot of fat and built muscle and got motivation. Ava and sara guided me to get a good trainer and got me great services.
Dear Arses, Thank you so much for sharing your positive experience at Club16 Trevor Linden Fitness! We're thrilled to hear that Amir has been instrumental in helping you achieve your fitness goals. It's wonderful to know that Ava and Sara were able to guide you effectively and provide you with great service. Your success story is truly inspiring, and we’re glad to have been a part of your fitness journey. Keep up the fantastic work! Best regards, The Club16 Trevor Linden Fitness Team
Expérience négative: absurdly horrible gym. The prices of the memberships are absurd for such a poorly maintained gym that is full of entitled egotistical persian trainers, along with an absurd $80 cleaning fee that is a pure money scam because if you take one step into the gym you would be able to tell that that cleaning money is going absolutely nowhere other than the pockets of the management.
Dear Caiden Matthew, Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience at our gym. Your comments about the maintenance and cleanliness of the facility are concerning, and we take them very seriously. We strive to provide a welcoming and well-maintained environment for all our members, and it is clear that we fell short in your case. We also regret that you felt the membership fees and cleaning charges were not justified. We aim to offer competitive pricing while ensuring the quality of our services, and your feedback will help us reassess these aspects. Regarding your comments about our trainers, we believe in fostering a respectful and inclusive atmosphere for everyone. We will review your concerns internally to ensure that all members feel comfortable and valued. If you are able to reach out to us directly, we would love to hear more about this experience at [email protected]
Expérience fantastique: It was the first time I registered in the club and I had no previous experience,but Priya was a great coach andbecome a good friend to me. I used to go to the gym to be with her and train with her. I am very grateful to her for creating beautiful memories for me and encouraging me.
Hi Samaneh, Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that Priya made such a positive impact on your fitness journey and that you’ve formed a great friendship. We’re proud to have coaches like Priya who inspire and create lasting memories for our members. Keep up the fantastic work, and we look forward to seeing you at the gym! Best regards, The Club16 Trevor Linden Fitness Team
Expérience négative: There is an obnoxious personal trainer who sections off a third of the turf with cones for her clients. Why??!! And all day long?? Cmon. It’s a bit ridiculous. The turf is small enough as it is! Share!!!!
Dear Micaela, Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced with the use of our turf area. We strive to ensure that all our members have a positive and enjoyable experience at our facility. Your comments will be shared with our management team to address the situation and improve the availability of shared spaces. We appreciate your understanding and hope to see you back soon. If you're able to reach out directly, please contact us at [email protected] so we can discuss this further.
Expérience fantastique: I went there and Sara guided me. She was very satisfactory and kind and helped me. I am very satisfied with them.
Hi Sahar, Thank you so much for your wonderful review! We're thrilled to hear that Sara provided you with such a positive experience. Our team strives to offer the best support and guidance, and it's great to know that Sara's efforts made a difference for you. We look forward to seeing you again soon! Best regards, The Club16 Trevor Linden Fitness Team
Expérience négative: The most disgusting club I ever know. All they concerned is get money from customers. They don’t care about the service.
Dear Michelle, Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and that it did not meet your expectations. We strive to provide excellent service and a positive environment for all our members. Your comments are important to us, and we will be addressing them with our team to ensure improvements are made. If you have any specific concerns or suggestions, please feel free to reach out to us directly. We value your input and hope to have the opportunity to serve you better in the future. Best regards, Club16 Trevor Linden Fitness
Expérience positive: After two months at the gym, training with Ashly has been a fantastic experience. She's not only super nice but also incredibly flexible and great at keeping me on track. I highly recommend her as a trainer!
Hi Alejandra, Thank you so much for sharing your positive experience with Ashly! We're thrilled to hear that she's been able to keep you motivated and on track with your fitness goals. Your recommendation means a lot to us. If there's anything we can do to make your experience even better and earn that extra star, please let us know. Keep up the great work! Best, The Club16 Trevor Linden Fitness Team
Expérience négative: I have had the worst run around of people telling me something different. All I wanted to do was close my account for a little while as I’ve been with them for years and I just needed a break. They gave me a customer service email to cancel it and then they say they will after one more month of payments. My card was cancelled due to fraud so they keep charging me and then when it declines they charge me overage charges. I called a few times and they tell me something different every time. Last week I CONFIRMED with the girl that if I come in to pay TODAY that there are notes and they will 100 percent wage the fees. Unbelievable that I call today to make a payment and the rudest girl on the phone with a European accent named Anna apparently was giving me the worst attitude and saying that she makes the decision and I haveto pay it all. I have referred so many people to this gym. I can’t believe how I get treated and this is on going with this girl. I have had the same attitude fork her before and did my best to not let it ruin my time there but it’s too far gone after todays behaviour I am absolutely appalled at this runaround over a freeze I wanted but now I will never go back and I’ll make sure to spread the word. I am absolutely pissed at this point.
Dear Rahna Swii, we are truly sorry to hear about your frustrating experience with trying to close your account temporarily. We apologize for the miscommunication and inconvenience you have faced. Your feedback is valuable to us, and we will address this issue internally to ensure better service in the future. Thank you for bringing this to our attention. We would love to further connect with you on this please don't hesitate to reach out at [email protected]. Thank you for being a part of our fitness community.
Expérience positive: A great place to workout. Adding aerobic classes would make this place 5 stars.
Thank you for your feedback, Pamela! We appreciate your suggestion and will definitely take it into consideration for future improvements. We're glad to hear you enjoy working out at Club16 Trevor Linden Fitness.
Expérience négative: Charged insanely high late fees for a missed payment due to getting a new credit credit card, make you jump through hoops to cancel your membership. I’m sick of these predatory business practises by gyms. They get you in the door with the low monthly fees but then charge huge fees anytime they can get away with it. The gym itself is ok, way more cardio machines than what are needed and not enough free weights, but overall decent.
Hi Chris, thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with the late fees and cancellation process. We strive to provide a transparent and fair experience for all our members. Your comments about the gym's equipment balance will be taken into consideration for future improvements. We appreciate your input.
Expérience négative: Worst customer service this world has to offer. Gym itself is great apart from when everyone and their mom goes after 4, but god almighty is the service god awful. Not to mention how the “personal trainers” don’t even know how to workout themselves?? READ UR CONTRACTS!
Hi Ella, we're sorry to hear about your experience with our customer service. We strive to provide excellent service to all our members and we apologize if we fell short in your case. We appreciate your feedback and will address your concerns with our team. Thank you for bringing this to our attention.
Expérience négative: I registered yesterday around 1:40 with Amir, I asked him about detail of the price and he told me just for annual fee and first bi-weekly and key chain and membership fee. And then I checked my receipt in my email, He charged me for life and He lied to me that there was membership fee!!!!! I’m not happy with kind of behaviour. Your staff must be retrained and aware about details and also be honest with their clients. And life is an option and not mandatory, he falsely sold it to me!
Hi there, Thank you for taking the time to share your experience with us, and my sincere apologies for the confusion regarding the pricing structure. It is not our intention to mislead our customers in any way and we will take your feedback seriously. I understand how important it is to be upfront about fees and charges, and I'm concerned that this was not made clear during your interaction with Amir. We value honesty and transparency highly in our staff and will definitely look into retraining as needed. In regards to the life option, this may have been a clerical error on our end and we would be happy to correct it for you immediately. Please reach out to us at your convenience so we can discuss this matter further. We greatly appreciate your business with us and hope you will give us another chance to provide you with a positive experience in the future.
Expérience fantastique: I've been going to this location more than one year! I always get a good vibe from Erin because she is very friendly and warm to everyone.
Hi Leili Dear Valued Customer, Thank you so much for taking the time to share your experience at our location. We are thrilled to hear that you’ve been with us for over a year and consistently enjoy the positive atmosphere and the warm, friendly service provided by Erin. Our team strives to make every visit special, and it’s wonderful to know that Erin has succeeded in making you feel welcomed and valued. We’ll be sure to pass along your kind words to her and the rest of our staff. Thank you again for your support and loyalty. We look forward to welcoming you back soon for another great experience!
Expérience négative: Went to try out the gym and asked the lady at the front to do a drop in... when she handed me the moneris pad I was shocked at the drop in price. $20?! I canceled it and said sorry I will not pay that price for a one time drop in. Didn't even offer a free 3 day trial like Fitness world. I told her I will just go up to the next block and drop in at Fitness world because their drop in is half the price, $10.50! Should of went there in the first place! Crazy drop in price for this economy
Hi Jae, Thank you for sharing your experience. We sincerely apologize that our drop-in rate did not meet your expectations. We strive to offer competitive rates while providing state-of-the-art facilities, top-notch equipment, and a variety of classes that add value to our members' fitness journeys. Your feedback is important to us, and we want to make sure that every visitor leaves our gym satisfied. We understand that fitness is a personal investment, and we'd love to discuss options that might better suit your needs and budget. Please feel free to reach out to us directly if you'd be open to giving us another chance to impress you and offer you that 3 day trial as we'd love to have you as our guest. Pls reach out at [email protected]
Expérience fantastique: I’ve met sara and she was really helpful and awesome, According to her advice, I’ve got a personal trainer Ghazaleh, she’s one of the best ♥️
Hi Hoori Amini, We're thrilled to hear that your experience with our team has been so positive! Thank you for taking the time to acknowledge Sara's helpfulness and the impact of her advice in pairing you with Ghazaleh as your personal trainer. It’s fantastic to know that you regard Ghazaleh as one of the best – this kind of feedback makes our day! We believe that our staff is our greatest asset and it's always rewarding to hear directly from our clients about the wonderful experiences they have. Rest assured, we will pass your kind words along to both Sara and Ghazaleh. Continue to strive towards your fitness goals with Ghazaleh's guidance and don't hesitate to reach out if you need any further assistance. Your success is our success!
Expérience fantastique: The staff are friendly and welcoming. Usually, the area is clean and well-organized. If the music choice gets better, it's the best place to workout.
Hi Nazila, Thank you for taking the time to share your experience! We are thrilled to hear that you find our staff friendly and the facility clean and well-organized. Your comfort and satisfaction are our top priorities. We appreciate your feedback on our music selection as well. Good tunes can indeed elevate a workout session! We're constantly looking to improve our gym atmosphere and will take your suggestion into consideration for future playlists. Looking forward to providing you with an even better workout environment on your next visit!
Expérience négative: If I could give this place 0 stars, i would. My experience at club 16 was the worst. No wonder, because even the staff doesn't take it seriously. I caught one of the staff members, she was chubby with brown hair smoking out of a pipe/bong in her car and then going back to her shift. That is extremely unprofessional. Another terrible encounter I had was with Julia at the reception. I asked her for a hip thrust pad and she completely ignored me and made horrendous faces at me. I don't know if she thinks that was attractive or what, it was disgusting. That is not customer service. I seriously don't know how these two in specific still work there.
Hi Maneli, Thank you for taking the time to write a review in to us. Could you kindly reach out to us directly at [email protected]. We would like to better understand what has taken place and ensure you experience the service we strive to provide.
Expérience négative: By far the worst gym I've been to. Save your time and money and just go anywhere else. The workout areas are small and cramped. If you want to use the She's Fit area it is like a dungeon in the basement. The layout overall is disjointed and not very functional. To top it off, the staff are quite rude/unfriendly and have made me turn around and skip workouts all together
Hi there, Thank you for your honest review of our gym. I'm sorry to hear that your experience did not meet your expectations. We take pride in providing a well-maintained space for our members to work out and we apologize if the size and layout of certain areas did not meet your needs. We constantly strive to improve our facilities and have taken note of your feedback regarding the She's Fit area. I am also disappointed to hear that our staff were not as friendly as they should be. Our team is trained to provide exceptional customer service so it is concerning to learn about this behavior. I will address this with our staff and ensure they are reminded of the importance of courtesy towards our valued members. Thank you again for sharing your thoughts with us. Your feedback helps us improve and we hope to have the chance to turn around your experience in the future.
Expérience négative: Not hones about the fees and services, hidden fees which never are mentioned when advising for enrollment, my father enrolled for Elite and hyromessage and many equipment are always broken By the way, read the contract currently, lots of exceptions to what is represented by the advising team
Hi Maral, Thank you for bringing your experience to our attention. I'm sorry to hear that your father's enrollment process was not as transparent as it should have been and that some of the services did not meet your expectations. We always strive to provide clear and accurate information about our fees and services, and I apologize if this was not the case in your situation. We take these matters seriously and will be reviewing our enrollment process to ensure that all fees are accurately disclosed moving forward. We want all our clients to have a positive experience with us, so please don't hesitate to reach out if you encounter any issues with our equipment or services. We value your feedback and will use it to improve our processes and better serve our clients. Thank you for choosing us, we hope to regain your trust and continue providing excellent service in the future.
Expérience fantastique: Good gym. Equipment is good, space between each station, clean. The crowd that attends are also open and nice, unlike some gyms that favour bone heads, and gym rats. Highly recommend.
Hi Aman, Thank you for choosing Club16 Trevor Linden Fitness, we are glad to hear that you had a good experience at our gym. We take pride in providing clean and well-maintained equipment for our members to use. It's also great to know that you found the atmosphere welcoming and inclusive. We strive to create a community where everyone feels comfortable and supported in their fitness journeys. Thank you for recommending us and we hope to see you again soon!
Expérience négative: Had a unique experience that I thought was very odd. I asked if I could join the fitness classes in the main area (not Shes fit) and because I am a male, they told me males are excluded from fitness classes. I found this ridicolous and then they tried selling me personal training. I asked another staff member the following day and they said that men could join but it seemed to be on the "approval" of one male personal trainer who runs the classes. The staff member seemed to try to discourage me from joining heavily because I'm a male. At this point I was only interested and then found out they would charge over 20.00 a class anyways (probably alot more than this). A community center has it much more affordable. I found this a very odd form of exclusionary type of discrimination. Also I found it odd that they kept trying to sell me personal training instead constantly. Also it felt like another type of underlying exclusionary practice of an discrimination. Please do better than this. I've come for 3 years+ now but didnt ever feel excluded before this in an odd form of sexism and/or underlying level of another issue.
Hi Jesse, Thank you for taking the time to share your experience with us. We apologize about the lack of service you received and would like to connect with you further on this if possible . Please reach out at [email protected]
Expérience négative: Parking is tight. It's too hot during peak summer months. I moved away from a 15 mins commute to a 45 mins, but still stuck under the 1 year contract. Be careful before signing The "contracts" were signed by me on the Point Of Sale terminal, I couldn't scrolled. So I didn't even know what I signed. Just verbally confirmed
Thank you for taking the time to leave your feedback on your experience with Club16 Trevor Linden Fitness. We apologize for any inconvenience caused by our parking and facilities during peak summer months. We always strive to provide a comfortable and enjoyable experience for our members. Regarding the contract, we understand that it can be frustrating to feel like you are locked into a contract. However, all of our contracts are clearly stated before signing and we also offer the option to view and discuss the terms before completing the transaction. If there is anything further we can do to assist you, please let us know. Thank you again for your feedback and we hope to have the opportunity to improve your overall satisfaction in the future.
Expérience positive: Overall I enjoy this gym. Good amount of different strength training machines and cardio equipment. The hours could be later because people work different sets of hours. Weekend hours are way too early. I suggest closing at 11pm weekdays, 10pm Saturday, 9pm Sundays
Hi Vandella, Thank you for your review of Trevor Linden Fitness! We're thrilled to hear that you enjoy our strength and cardiovascular equipment offerings. Your feedback will help us continue to ensure that our members have access to great resources while working out at our gym. We appreciate hearing about the issues you encountered with our hours, as accommodating as many of our customers' varying schedules is something we strive for daily. If you'd like to provide further input or if there is anything else we could improve upon during your visits to Trevor Linden Fitness, please do not hesitate to reach out. Thank you again for your feedback!
Expérience fantastique: Great gym, lot of various equipments, good pricing the only real down side the parking is quite small and there is not many available parking at anytime.
Hi Michael, Thanks for the kind words about Trevor Linden Fitness! We're glad that you appreciate the variety of equipment on offer, in addition to our competitive pricing. We totally understand your frustration with our parking situation; it is one of the issues we get asked about most often. However, rest assured that we are constantly striving to improve the situation and ensure there is enough space for all our members and guests. We value your feedback and comments as they help us develop and provide a more optimal experience for everyone who visits, so thank you for bringing this up! If you have any further comments or suggestions in this area, please don't hesitate to let us know. Again, thank you for taking the time to review Trevor Linden Fitness!
Expérience fantastique: Clean, open commercial gym, pretty standard! Don't go here to do any serious Oly lifting, it's on the 2nd floor. Otherwise quite a nice spot!
Hi Paul, Thank you for taking the time to review Club16 Trevor Linden Fitness! We appreciate your honest feedback and are thrilled that you enjoyed your experience with us. We apologize if our 2nd floor wasn't the best option for Olympic weightlifting - rest assured we make every effort to provide a wide variety of Strength Training equipment throughout the gym. We always strive to meet the needs of our members and will be sure to consider your comments for future enhancements. We hope that you visit again soon and take advantage of all that our facilities offer.
Expérience négative: They make it impossible for a membership to be canceled, even after you request in person more than once, along with sending email. Even after you moved to another city almost 2 years ago, they still keep charging and harassing you for further payments, after my credit card company suggested changing the card so they can't charge it anymore. Now, being harassed multiple times every week for credit card update and the hypothetical "bill" growing, I'm being forced to ask legal support. That's because their rude staff is either clueless or instructed to make it impossible. If you don't want CLUB 16 to RIP YOU OFF in hundreds of dollars like they're doing to me, STAY AWAY FROM THESE SCAMMERS!!!
Hi Tino, We are sorry to hear about your unsatisfactory experience with Club16 Trevor Linden Fitness. We are committed to making sure all of our members and former members are treated equitably and respectfully. It is never our intent to place any of them in a stressful situation like the one you've caused. We take your feedback seriously and will be reaching out directly to further investigate and address the matter. Thank you again for bringing this issue to our attention so we could take steps to ensure similar situations would not arise with other members in the future. If there is anything else we can do for you, please don't hesitate to reach out directly or visit our customer service desk on location.
Expérience fantastique: I wanted to take a moment to extend my sincerest thanks for leaving such a warm and appreciative Google review for Nick, our dedicated customer service representative at Club 16 Gym. Your kind words truly brightened our day, and we couldn't be more grateful for your support. Nick has consistently demonstrated the highest level of professionalism, kindness, and warmth in his interactions with our valued members. His warm smile and friendly greetings are a reflection of the welcoming atmosphere we aim to create at Club 16 Gym.
Hi Maryam, Thank you for taking the time to share your positive experience with us, Nick is an integral part of making Club 16 Trevor Linden Fitness the friendly, welcoming gym that it is and we really appreciate your kind words! We are committed to providing a comfortable and encouraging place for our members to reach their personal fitness goals. To be recognized in such a manner makes us feel proud and demonstrates that our efforts have been effective. We look forward to continuing to serve the community as so many have enjoyed doing. Again, thank you for taking the time out of your day to share your experience with us.
Expérience négative: Not great gym, there is not a lot of equipment and also its always too busy unless you go at like 5am-12pm
Hi Seena, Thank you for taking the time to leave a review of your experience with us at Club16 Trevor Linden Fitness. We understand that it can be difficult to find the right equipment when it is busy as well as inconvenient when peak hours overlap with our busiest times. We are always looking for new ways to make sure our members have the best experience. We would love the chance to show you our improvements so please reach out to us if you'd like to visit us again. Thanks again for being a part of our community!
Expérience négative: I come to your gym 1, 2 or maximum 3 times a month when my schedule aligns with my wife's, who is a member. Before the drop in was 10$, which was expensive, but acceptable. Last time I came, they asked me 5 times where my membership card was and i told them I didn't have one. They were so surprised, same like the only option to get in the gym was as if one was a member. I wanted to exercise and to pay for a drop in. Then, visibly upset and looking at me annoyed, the employees at the front desk told me, drop in was 20$. 20$ ? Since when this doubled and why? So I left. I like your gym, but I will not pay 20$ for a single drop in practice. Sorry! I don't know what you think your gym is, but your management is confused. There are other gyms in the neighborhood. If you think you will force me to become a member this way, you are wrong. Exactly the opposite. Now you lost two clients. I'll just go somewhere else and will take my wife with me.
Hi Axios76, We're sorry to hear about your experience at our gym and understand your unhappiness with the increase in drop-in rates. We want our customers to feel welcome and valued when visiting us and, obviously, we have not met this expectation during your visit. We value the feedback that you've given us and would like to thank you for bringing this to our attention. We have already reviewed our process for communicating changes such as price increases with our team members in order to ensure that there is no confusion when engaging with current and potential members in the future. Thank you again for passing on your concerns, we hope that you'll give us another chance next time you happen to be in the area!
Expérience fantastique: I am impressed by club 16’s staff members a lot and I appreciate all their fitness support. I met with Sarah to sign up for a membership since I had cancelled my membership back in 2019 due to COVID. Sarah was not pushy at all but recommended that I go with a personal trainer to help me reach my fitness goals. At the time, I did not realize what a helpful advice that was until I did sign up and I went for my first few training sessions with my PT. Now, I realize Sarah knew what I needed better than myself and I am honestly so thankful to her for recommending the perfect PT. The personal trainer Sarah recommended to me was Ghazaleh. Ghazaleh was very lovely and asked about my fitness goal at our first meeting. Then she explained how she will help me achieve those goals. As of right now, I’ve had about 6 training sessions with Ghazaleh and I cannot express how happy I am with her. She is so motivating, she is fun to be around, she has such a good energy, and pushes me to be the best version of myself. Usually on days when it’s raining outside and I’m working from home, I feel so unmotivated to go outside to run my errands but ever since having my training sessions with Ghazaleh, I actually look forward to leaving the house to exercise. I feel great mentally and physically already and I cannot wait to see more changes Thank you Ghazaleh and Sarah, you are both amazing
Hi Leila, Thank you for giving us such a wonderful review! We're thrilled to hear that Sarah was so helpful and supportive when you signed up, and even more delighted that Ghazaleh has been the perfect personal trainer for your fitness journey. Our team members take great pride in providing an enjoyable experience and helping others reach their favourite aspirations—so it really gives us pleasure to read about your experience. We'll be sure to pass on your kind words to both Sarah and Ghazaleh, as we know how valuable specific customer feedback can be. We hope your next sessions with Ghazaleh are just as rewarding. Thanks again for choosing Club 16!
Expérience fantastique: Club 16 has a very good environment. It has a separate environment for women who do not feel comfortable exercising in front of anyone. I went to Sarah for the initial registrations, she has a very good attitude.❤️
Hi Atiyeh, Thank you for your kind review of Club 16! We truly appreciate your feedback. We are glad to hear that our separate environment for women makes you feel comfortable when exercising. It is our top priority to ensure all of our guests feel welcome and relaxed, so we are very pleased to know that Sarah was able to provide a high-quality experience in her role. At Club 16, it is always our pleasure to serve you and we hope you come back soon!
Expérience fantastique: Love this gym, good quality equipment, Great staff always willing to help. It has a pretty welcoming atmosphere. SARAH is a wonderful person. She is full of positive energy, kind, optimistic, caring and considerate.
Hi Shahin, Thank you for your review of Club16 Trevor Linden Fitness! We are so pleased to read that you love the gym and appreciate all of the positive things mentioned about Sarah. Our staff works hard to make sure every customer is taken care of, and we are glad that she was able to be part of your experience. We will make sure to pass along your kind words. Thank you for choosing Club 16 Trevor Linden and we look forward to seeing you again soon!
Expérience fantastique: From the first day that i came to the gym Sara helped me so much. She helped me about so much tings in gym and i really enjoy being here and thanks to Sara!✨
Hi Angel, Thank you for leaving a review, we are very thrilled to hear your experience at Club16 Trevor Linden Fitness has been positive! Our members’ wellbeing is our top priority, and we are so pleased to know you had a great experience with Sara and the other staff members. We appreciate your taking the time to share your comments with us – it means so much! Thank you, Sara, for making this visit an enjoyable one for our member. We look forward to seeing you again soon!
Expérience négative: I have been attending this gym for about a year or so. Overall it’s a great gym. Problem I have is the downstairs ladies side. Whenever I come in there is about 3 to 4 staff just standing at the counter. They barely acknowledge anybody coming in since they are busy talking to each other or looking at their phones. And if that’s not enough there is more staff in the offices. Not sure what the point is of having so many people downstairs when upstairs is lacking staff. Please teach your staff to acknowledge members coming in and maybe smile once in a while.
Hi Sandra, Thank you for choosing our gym and for sharing your feedback with us. We appreciate your loyalty and value your honest opinion! We understand how important it is to have a pleasant experience from the moment we greet our guests. Our aim is to provide a positive atmosphere for everyone in the gym, so please accept our sincere apology that this has not been the case on one or more occasions. We will use your review as an opportunity to share with our staff downstairs the importance of delivering friendly customer service and warm greetings to all members who walk through our doors. We thank you again for bringing this issue to light, and are excited that overall you're pleased with our gym.
Expérience négative: spy on their customers and force them to provide personal data and refuse to delete accounts
Thank you for taking the time to review our product. We are sorry to hear that our company practices have not been satisfactory. We take customer concerns very seriously and apologize if these processes have been intrusive or difficult. Our goal is to ensure the highest quality of service, so your feedback regarding our services is much appreciated. Our team will look into this issue further and we hope you can understand that the personal data requested are necessary for us to maintain a secure working environment for our customers. At the same time, we want to ensure that all accounts are treated fairly and with respect. We'd like to thank you again for bringing this issue to our attention and we welcome any additional feedback that can help us continue improving our services in order to better serve you and all our customers going forward.
Expérience fantastique: Giving 5 stars to Saman who went above and beyond to help us with a 3-day complimentary pass we were given that was not registered in the system. He provided an excellent customer experience and I wish other staff could learn from him.
Hello Navid, Thank you for your kind words about Saman, we greatly appreciate it! We will definitely make sure that Saman receives proper recognition for going above and beyond the call of duty. We thank you again for your visit and hope to see you again soon. Should you require assistance in the future, do not hesitate to let us know.
Expérience négative: Not a good experience with this gym. Too many hidden costs, staff unfriendly, unprofessional, inconsiderate. Could not join because they can’t put your membership on hold and I travel a lot so I just started doing drop-ins. Drop-ins went from $10 to $20 without any warnings. The staff need to be more compassionate and show they care when someone has a complaint. No smiles
Thank you for taking the time to share your feedback, we're sorry to hear that your experience. It's not acceptable to have an unfriendly or unprofessional experience when visiting our gyms, and for that we apologize. Our fees are subject to changing from time to time. Thank you again for taking the time to reach out and we hope you consider revisiting us soon so you can experience the Club16 Fitness community at its best!
Expérience fantastique: I enjoy club 16 NV and specially thanks to Sara, she helped me to start with a trainer and I really thanked to her.
Hello Seyar, Thank you so much for your kind words, Seyar. It's always our pleasure to assist our members on their fitness journey and thoughtful comments like this are the fuel that drive us. We are both humbled and honored that you chose Club16 Trevor Linden Fitness to help you start with a trainer and we're glad to learn that Sara was able to offer assistance. We love positive feedback like yours because it motivates us every day. Thank you again!
Expérience négative: Love the gym portion, the services, and the equipment. The customer service at the individual clubs is great, with friendly supportive staff. However.... at an administration level or head office, it is sorely lacking as it is non-existent. You can NOT contact them directly. Any attempt is addressed at the location, and you are told it is passed forward, and there is nothing more they can do. I've been a long-term member, 5+ years.
Hello, Thank you for your review of Club16 Trevor Linden Fitness. We are delighted to hear that our service and amenities in the gym have been up to your standards. We apologize for any difficulties you’ve experienced with our administrative systems. Here at Club16 Trevor Linden Fitness, we strive to ensure our members can reach out directly to us with questions, concerns, or feedback. As we are not able to retrieve your complete membership information please reach out to us at [email protected] or via phone at 604-536-5552 and we would love to assist you with your questions. Once again, thank you very much for your comments and we look forward to improving your experience with us.
Expérience fantastique: From the moment I stepped into Club 16 NV, Sara greeted me with a warm smile and a genuine passion for helping me achieve my fitness goals by starting with a very nice trainer Niki. She took the time to listen attentively to my needs, understanding my specific requirements and limitations. Her personalized approach made me feel valued as a client right from the start
Hello Bita, Thank you for taking the time to review your experience at Club16 Trevor Linden Fitness. We're touched that Sara and Niki made such a positive impression on you, and we feel proud to have them as part of our team. We strive for excellent customer service at all times – from warm smiles to timely responses. We appreciate your feedback and that you chose to share it with us. It's great to hear that our personalized approach was useful in helping you reach your fitness goals. We hope to see you again soon!
Expérience fantastique: I love the place and they are very friendly and nice. Especially Sara is my favorite she always made sure I have a best gym experience.
Hello Rey, Thank you for the kind words about Club16 Trevor Linden Fitness! We are so pleased to know that you enjoy your time with us, especially with Sara. We strive to create a warm and inviting atmosphere for our members, and it's fantastic to hear that we have been successful in doing so. I'll be sure to pass along your kind words to Sara - she will be delighted! Thank you again for taking the time to review our services. We look forward to seeing you back soon!
Expérience fantastique: I recently had the pleasure of working with SARA, the sales representative at Club 16 in North Vancouver, and I cannot speak highly enough about the exceptional service she provided. If you're looking for a knowledgeable and dedicated guide to your fitness journey, look no further
Hello Meri, Thank you for taking the time to leave such a glowing review of your experience working with SARA. It's great to hear that she was able to provide an exceptional level of service for your fitness journey! At Club 16, we strive to ensure each of our customers feels seen and heard when they come into our facility, so it is always gratifying when that commitment is recognized. We are grateful to you for offering this kind testimonial, and will continue to work hard at providing unmatched service and care in the North Vancouver area.
Expérience fantastique: I just started at Club 16 and Julia was super helpful. I was nervous and didn’t know how to use some machines and she was super supportive!
Hello Natalie, We're so glad to hear about your positive experience with Julia at Club 16! We strive for excellent customer service and we're delighted your interactions with Julia exceeded expectations. Not only are we grateful for members like you, but we also appreciate fantastic staff like Julia who make it a priority to exceed our high standards of support and service. Thank you again for taking the time to leave such wonderful feedback and we look forward to seeing you at the Club soon!
Expérience fantastique: Great gym. This location is never too busy and the equipment is always operational.
Hi Charles, Thank you for the great review! We are pleased to hear that you have had an enjoyable experience at Club16 Trevor Linden Fitness. We look forward to seeing you again soon.
Expérience négative: The most worthless place you can try for fitness, mostly the washrooms and floor is dirty, plus they charge you yearly on May even if you don't want to renew your subscription for next year, furthermore, if you want to cancel your subscription, you have to provide medical documents otherwise they charge $78!!!!! If you don't believe me, waste your time and try it...
Hello Mahnaz, We appreciate you taking the time to leave your review of Club16 Trevor Linden Fitness. We are sorry to hear that you weren't satisfied with your experience and take your feedback seriously. Cleanliness is important, so we will be sure to follow up on this with our facilities staff, and we regret that the renewal caused confusion. Our memberships do not renew automatically for a year, they are month to month post your initial term depending on what you selected (month by month of 12 month term) and post this its month to month. The only renewals are if you choose to pay in full for your membership . If you have any further questions on this please contact us at 604-536-5552. Thank you again for providing us with valuable feedback which helps us improve our services in any way we can!
Expérience négative: Be very careful with your membership here and make sure you understand all the loopholes in their contracts.I have been a member here for years only because it's close to where I live and I like the She's fit option. But I've been ripped off multiple times and every time they have a very "legal" reason for it. The most recent rip off was when I cancelled my membership couple weeks ago but today I saw a charge of $41.99. When I called I was told when you request cancelation, you give them 30-days notice and during this period they can charge you for everything. This $41.99 was a yearly charge they get from all their members (god knows why they even do this on top of the membership cost!). They just make up their own rules and you won't know you're trapped until it's late.
Hi Yasaman, Thank you so much for taking the time to provide us with your feedback and review, we appreciate the loyalty you provided to Club16 Trevor Linden Fitness. We apologize for any confusion or miscommunication you may have encountered when canceling your membership. It's important for us to provide our members with full transparency on all rules and regulations regarding their club membership, and we're sad to hear that this need wasn't addressed in your particular case. Again, thank you for expressing your concerns - we value our members' opinions and always strive to do better. If you have any further questions, please don't hesitate to reach out to us at 604-536-5552.
Expérience négative: Very unprofessional and poor service and rude. I and my friend went to the gym to try a month and see if we want to continue on or not. Not even couple month, we noticed that they charged us 3-4 times per month, so soon we found It out. We wanted to solve it, however the staffs are very unprofessional and unhelpful at all. Still waiting it to be solved. I asked for the head office contact informations, but I have told by the staff that we are not allowed to contact with the head office. There is something wrong and they are coving each others back to not letting us talk to the head office. We just went there 1-2 times since these couple month. We are fully done with the gym! We have been with others gyms for several years and nothing happened like this. Can’t believe how staffs got trained here. Very disappointed for their unprofessional rude service. We are still hoping to solve the issue as soon as possible and leave from this place. What the staff explained to us was totally different than the reality .
Hi Peter, Thank you for taking the time to share your experience at Club16 Trevor Linden Fitness. It is unfortunate that you had the impression was unprofessional and rude, as this is not the type of service we strive to provide. We take matters such as these very seriously, as customer satisfaction is at the core of what we do here every day. Our team is available to assist and work through this situation with you so we kindly ask that you reach out directly at 604-536-5552 for help in resolving your issue. Thank you for bringing this issue to our attention - we hope to have a chance in providing a better customer experience for you moving forward.
Expérience fantastique: I improved so much going to Club 16, but I really could not have done it without Miloslav Kapic! He's an incredible personal trainer, and genuinely fun to meet. There's a reason the whole gym loves and respects this guy; he's helped so many people including me exceed their goals! He's extraordinarily knowledgeable, and really built my confidence as a newcomer. I've been going here for a few months now, and I could not recommend it more, especially because of Milo!
Hello Michal, Thank you for your wonderful review of Club16 Trevor Linden Fitness, and for taking the time to highlight Milo's passion and dedication! Our very best Personal Trainers strive to make each member's sessions meaningful and energizing, so we are delighted to hear that Milo has made such a lasting impression. We will happily pass on your kind words to Milo. We hope you continue to have a great experience at Club16 and thank you again for taking the time to write your review.
Expérience négative: Do not fall for "only give us 30 days notice to cancel " scam . They will charge 78 dollars fee. Even tho I made suer if that when I got membered that how is it going to be when I want to cancel? and the lady said give us only 30 days notice any time you want to cancel. it does say it on their website and their staff gave me wrong information. It's call scamming and fraud. I'll be suing this club. Good luck. I did see your reply. Well, the thing is the person who helped me sign up is obligated to give me all the information which she gave me wrong information and that is what I'm talking about. Not to mention that I asked her as well. I was really clear. Your reply does not change the fact that your staff gave me wrong information and withhold the information from me and also does not change the fact that the information you are giving me right now is still not on your website. like I said false advertising and scam. Have a great day!
Hi Helia, thank you for taking the time to share your feedback with us. AS per our understanding you have already spoken with Erick our General Manager at North Vancouver and he has explained your membership terms for you. But we also would like to let you or anyone reading this review know that we do have different membership types with different terms and that is why we always discuss the terms and conditions of your membership in person as well as sending you a copy of your agreement which you sign on your email address and you have 10 days to ask for cancellation if you do not agree with the terms. We hope this helps. If you would like to discuss this further please feel free to call us at 604-536-5552 Have a great day Helia!
Expérience négative: Small showers, locker room without hair-dryer, Gym missing many machines and a space for dancing activities. The people working inside are kind and polite, they try to make the space better than it is.
Hi Abo, thank you for taking the time to share your feedback with us. We will forward your feedback to the applicable department for review. Have a nice day Abo!
Expérience fantastique: I write this review As someone who trained in many different gym in BC & QC . This gym has large selection of new machine with standard distance between two machines Enough space for lifting Very clean gym
Hi Sherry, thank you for choosing Club16 Trevor Linden Fitness to be a part of your fitness journey. We are thrilled to hear that you have been happy with your experience at our North Vancouver facility. We hope to continue providing you with excellent service in future. Have a great day Sherry!
Expérience positive: Great local family fitness center! Definitely recommend popping in and checking it out! ️♂️
Hi Jonny, thank you for your kind words. We hope to continue providing you with excellent service in future! Have a great day Jonny!
Expérience négative: Went to check out the club - waited at the front desk for almost 10 mins before anyone showed up to help, after finally getting my 3 day pass I went in to explore. The gym floor was dirty with minimal amounts of plates, and mismatched damaged dumbbells. Change rooms are also dirty, with garbage left on the counters. The vibe was dead too - no music or energy - definitely wouldn’t consider joining this facility.
Hi Benjamin, thanks for taking the time to share your feedback with us. We strive to provide excellent service to our members, we are sorry to hear that you don't feel this way and we regret to hear about your experience. We have forwarded your concern to the applicable department and they will get in touch with you soon. Hopefully we can turn this around. Have a great day Benjamin!
Expérience négative: I had a fitness assessment at this location. They basically told me I'm fat then had me lift weights in front of a bunch of seasoned gym pros. Not a great experience for someone new to lifting. The gym is ran by a bunch of teenagers. I tried to get in touch online to cancel many times but had to eventually go in person. I definitely won't go again.
Hi Victoria, thank you for sharing your feedback with us. We are so sorry to hear about the way you feel about the service provided to you at our North Vancouver facility. At Club16 Trevor Linden Fitness, our goal is to ensure you will experience a non-intimidating atmosphere where everyone can feel comfortable and we regret to hear this is not the way you feel. We will get in touch with the applicable department to forward your concern to them. We hope to make this right and turn this around. Have a nice day Victoria.
Expérience négative: Taking my 5 star review back, had a good experience and Erick’s an amazing GM Until Jonathan the “Fitness Manager” came up. Interrupting my workout, being extremely rude, saying I’m not allowed to do deadlifts because people can hear me? And then asking for my name threatening to do an incident report? Wow I’m so impressed by your customer service Johnathan.
Hi Kash, thank you for taking the time to update your feedback with us. We understand that Jonathan spoke to you in person, however he has not mentioned that "you are not allowed to do deadlifts" but as per our policies dropping weights from knee height is not allowed as well as using chalk. If you wish to discuss this further please feel free to call us at 604-536-5552 or email us at [email protected] Have a great day Kash!
Expérience fantastique: My favourite gym by far. The women’s area is especially great with two floors, lots of equipment and a really nice stretching area downstairs with other varied small equipment. I really like that there isn’t the feeling of being too “open” which makes me feel comfortable working out no matter where I am. I can always find my own little corner and just get the workout done and be in my own space.
Hi Andrea, thank you for your kind words. We are thrilled to hear about your experience and how satisfied you are with working out at our North Vancouver location. We hope to continue providing you with excellent service in future. Thank you for taking the time to share your feedback with us Andrea. Have a wonderful day!
Expérience négative: Unfortunately, their promises are deferent when registering and in Action. They promised us not to charge any bi-weekly membership dues because of paying all of the years membership and trainer cost in advance, However after 2 weeks they started to charge my credit card. If I knew they will charge bi-weekly, I would think more and do not pay $800 up front
Hi Ali, thank you for sharing your feedback with us. We are sorry to hear about this. We will forward your concern to the applicable department and get in touch with you as soon as possible. We hope to turn this around. Have a great day Ali!
Expérience négative: The “Trainer” Leila on Lonsdale was completely unprofessional towards my significant other. She was attempting to use the only washroom accessible to women upstairs.. and Leila came running towards and rudely told she not allowed to use it because of the wet paint sign ambiguously placed. 1. Why the painting during open hours 2. Why not a sign that says closed (English is her second language) She then begin complaining openly to her client on the gym floor as my girlfriend walked away accusing her of being stupid with hand gestures and facial expressions of disgust. She did this not knowing I was watching the entire interaction. So shocked that a employee would treat a guest that way. Then openly mock them to other clients. Wow. .. the ironic part is the big bold letters on the wall “NO JUDGEMENT”. UPDATE: No one from Management ever contacted me to resolve this issue. 8 mths later... still waiting.
HI Jason, thank you for reaching out to us and sharing your feedback with us. We are sorry to hear about this experience. We have forwarded your concern to the management team at North Vancouver and they will get in touch with you as soon as possible. Have a nice day Jason!
Expérience négative: I asked someone working ( an older female ) if she knew where I could find some paper towel, due to the fact I knocked my water bottle over and made a little mess, she replied .... " Why don't you go ask those guys at the front desk, I am in a session!" I didn't really see the older gentleman in front of her doing a seated wall excercise, while she just stands there not doing anything ..." I was a personal trainer before and I would NEVER speak to a member of a gym. I couldn't believe the way she spoke to me... Unacceptable
Hi Matt, thank you for taking the time to share your feedback with us. We strive to provide excellent service to our members and we regret to hear this is not the way you feel about our service provided to you. We have forwarded your concern to the management team at North Vancouver and they will look into this immediately. We hope to turn this experience around. Have a great day Matt!
Expérience négative: My husband is unable to use the gym for now due to health reasons. We've asked to put his membership on hold rather than cancel. We were told to get a letter from our doctor. You just have to look at my husband to know he can't use the gym right now. We will NOT tie up the medical system with unnecessary requests or pay for a letter.
Hi Carol, we are so sorry to hear about your husband's condition, we sincerely hope that he feels better soon. We understand that this situation could be inconvenient as is and you don't wish to provide a dr. letter but please note that these are the steps we take for everyone and we need to stay consistent with our policies. Please call us at 604-536-5552 in order to discuss this further with us. Have a great day Carol!
Expérience négative: I want to point out. The fitness center, which should support a healthy lifestyle, is not able in a few yesrs to prepare a zone where you can safely leave a bicycle. Last week I decided to go to the gym by bike and parked right in front of the entrance door. Sure I locked my bike with locker. However bike was stolen and locker was snapped. I asked how this is possible and I reported to RCMP. I was asking view of camera but there is not cameras! No camera!! Because guys be careful of you go to gym by bike. Nobody care where is your bike even if you drop off in front of door reception.
Hi Pavol, thank you for sharing your feedback with us. We understand that you gave a 1-star review to our business because your bike was stolen outside of our facility. Unfortunately crime happens everywhere and this is not that we do not care about your belongings but we do not take responsibility for such. We are sorry that this happened to you and regret to hear about the way you feel about our services. We have cameras inside of our facilities but not outside. We will forward your concern to the applicable department. We hope you have a great day Pavol!
Expérience positive: staff is great. super nice!! love the gym, just why is there a water heat restriction level on the showers in the womens changerooms. I ran a couple showers for 15 min and every single one only goes to half way to heat level and there freezing. ice cold. it would be a nice to have a shower thats not ice cold.
Hi S, thank you for sharing your feedback with us. We appreciate you for taking the time to acknowledge our team member’s hard work! We understand your concern and we will forward your feedback to the applicable department for further review. Please don’t hesitate to reach out to us at [email protected]. We hope you have a wonderful day S!
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