Club16 Trevor Linden Fitness
Informations sur Club16 Trevor Linden Fitness
Heures d'ouverture
- Dimanche: 7h-19h
- Lundi: 5h-22h
- Mardi: 5h-22h
- Mercredi: 5h-22h
- Jeudi: 5h-22h
- Vendredi: 5h-21h
- Samedi: 7h-19h
Notre commentaire de FitFit Canada sur Club16 Trevor Linden Fitness :
Le Club16 Trevor Linden Fitness est une salle de sport dynamique située à Surrey, Canada, offrant un large éventail d'installations de fitness et d'options de formation personnelle qui répondent à divers objectifs de remise en forme.
Les membres apprécient l'environnement spacieux, avec un accès à une variété d'équipements qui soutiennent à la fois les débutants et les utilisateurs intermédiaires. Les caractéristiques uniques de la salle de sport comprennent :
- Entraîneurs personnels experts : Le gymnase abrite plusieurs entraîneurs dévoués, tels que Pranav et Navneet, qui ont reçu de nombreuses mentions élogieuses pour leurs approches motivantes et personnalisées. De nombreux clients signalent une perte de poids significative et une transformation sous leur direction.
- Communauté de soutien : Le personnel amical et serviable favorise une atmosphère chaleureuse, améliorant la satisfaction des membres et encourageant un parcours de remise en forme positif.
- Installations bien équipées : Avec une vaste machinerie disponible, les membres trouvent la majorité des équipements adaptés à leurs entraînements, bien que certains utilisateurs aient signalé des problèmes de maintenance avec certaines machines.
Cependant, la salle de sport fait face à des défis liés à l'entretien de l'équipement et à la propreté. Certains membres ont souligné :
- La nécessité de normes de nettoyage plus cohérentes et de l'entretien de l'équipement, ce qui a été cité comme un sujet de préoccupation.
- Des difficultés occasionnelles à naviguer dans la facturation et les annulations d'adhésion, plusieurs utilisateurs exprimant leur frustration concernant ces procédures.
Malgré ces domaines à améliorer, le Club16 Trevor Linden Fitness reste un choix populaire dans la communauté, de nombreux membres recommandant vivement la salle de sport pour ses entraîneurs de soutien et son atmosphère positive.
Services, machines et classes dirigées
Club16 Trevor Linden Fitness: Avis
Expérience positive: It’s a great gym. I took off one star because they don’t clean it nightly or daily. I go in often and find garbage from the day or days before. Sometimes the garbage is there for several days and it’s usually the customers that clean it eventually. I don’t think they hire cleaners.
Dear Meltem Bahcheli, Thank you for taking the time to share your feedback with us. We are delighted to hear that you find our gym to be a great place to work out. Your satisfaction is important to us, and we appreciate your input regarding the cleanliness of our facilities. We apologize for any inconvenience you have experienced due to the cleanliness issues. Maintaining a clean and welcoming environment is a priority for us, and we are committed to addressing this concern. Your feedback will be shared with our team to ensure improvements are made. Thank you once again for your valuable feedback and for being a part of our community. We hope to provide you with an even better experience in the future. Best regards, Club16 Trevor Linden Fitness Team
Expérience fantastique: I highly recommend Pranav if you're considering getting a personal trainer. In just 2-3 months, he has helped me lose 30 lbs, and I couldn't be more grateful. Pranav is an excellent trainer who supports you through the entire fitness journey. He is always encouraging you, helping you become your best self. Thanks Pranav!
Hi Pavan, Thank you so much for taking the time to share your experience with us! We're thrilled to hear about your incredible progress and that Pranav has been such a positive influence on your fitness journey. Losing 30 lbs in just a few months is an amazing achievement, and we're glad to know that Pranav's support and encouragement have made a difference for you. Your recommendation means a lot to us, and we'll be sure to pass along your kind words to Pranav. Keep up the fantastic work, and we're excited to continue supporting you in reaching your fitness goals! Best regards, The Club16 Trevor Linden Fitness Team
Expérience négative: I am writing to express my concerns regarding my recent experiences with billing at this gym. I have encountered significant challenges related to missed payments, which have resulted in my account being charged additional late fees. Specifically, I was informed that each unsuccessful attempt to process my credit card would incur a $29 late fee ever time. Over the course of three months, my bill increased totaling over $440. When I went gym to discuss the possibility of pausing my membership until I could resolve these billing issues, I was informed that the gym's policy prevents the cancellation or suspension of membership while there are outstanding charges and we will keep charging you for membership and late fees for ever. This situation raises questions about the legality and fairness of such policies, particularly the inability to halt membership charges during financial difficulties. I believe it is important for potential members to be fully informed of these terms before signing up.
Dear S Ben, Thank you for taking the time to share your feedback with us. We sincerely apologize for the difficulties you've experienced with billing and the resulting late fees. We understand how frustrating this situation must be and appreciate your patience as we work to address your concerns. Our aim is to ensure that all our members have a clear understanding of our billing policies and procedures. We are committed to reviewing your case to see how we can assist you further. Please know that your feedback is invaluable in helping us improve our services and policies. We would like to discuss this matter with you directly to find a resolution. Please contact us directly at [email protected], and we will do our best to assist you. Thank you for bringing this to our attention, and we hope to resolve this issue to your satisfaction. Best regards, Club16 Trevor Linden Fitness Customer Service Team
Expérience fantastique: Its been 1 month training with Navneet Mandhan. Must say he is an excellent personal trainer who genuinely cares about his clients' progress. He creates tailored workout plans that align perfectly with individual goals and ensures every session is both challenging and rewarding. Navneet’s expertise shines as he explains each exercise, making sure you understand the purpose behind it. His supportive and motivating approach keeps me pushing toward my best while enjoying the process. Since training with him, I’ve seen significant improvements in my strength and overall fitness.
Subject: Thank You for Your Feedback, Darshan! Hi Darshan, Thank you so much for taking the time to share your experience with us. We're thrilled to hear about your positive journey with Navneet Mandhan over the past month. It's wonderful to know that his expertise and personalized approach have made such a significant impact on your fitness progress. At Club16 Trevor Linden Fitness, we strive to provide the best support and guidance to help our members achieve their goals, and it's feedback like yours that motivates us to keep doing what we love. We're delighted that Navneet has been able to create a challenging yet enjoyable training experience for you. If there's anything more we can do to support your fitness journey, please don't hesitate to reach out. We're here to help you every step of the way. Thank you once again for your kind words and for being a valued member of our community. Best regards, Club16 Trevor Linden Fitness Team
Expérience fantastique: Training with navneet mandhan Transformative training sessions that not only push my limits but also inspire confidence and foster a supportive environment—truly the best coaching experience I've ever he so friendly nature very kind person also
Dear Sukh Preet, Thank you so much for sharing your wonderful feedback about your training sessions with Navneet Mandhan at Club16 Trevor Linden Fitness. We are thrilled to hear that you find the sessions transformative and inspiring. It's fantastic to know that Navneet's friendly and kind nature has contributed to such a positive coaching experience for you. Your satisfaction and confidence mean a lot to us, and we are delighted to have you as part of our fitness community. If you have any further feedback or suggestions, please feel free to reach out. Thank you once again for your kind words and for being a valued member of Club16. Best regards, Club16 Trevor Linden Fitness
Expérience positive: I’ve had an amazing experience training with Parnesh Neel. His expertise, professionalism, and personalized approach to fitness are unmatched. Parnesh takes the time to understand your goals and creates a plan tailored to your needs, ensuring every workout is both challenging and rewarding. He’s incredibly supportive, always pushing you to achieve your best while maintaining a positive and encouraging attitude. Thanks to Parnesh, I’ve seen significant progress in my fitness journey and feel more confident in my abilities. I highly recommend him to anyone looking for a dedicated and knowledgeable trainer who truly cares about their clients’ success! Feel free to modify it based on your personal experience!
Hi Vishu, Thank you so much for sharing your positive experience with Parnesh Neel! We're thrilled to hear that his expertise, professionalism, and personalized approach have made such a significant impact on your fitness journey. It's wonderful to know that his support and encouragement have helped you achieve your goals and boost your confidence. We truly appreciate your recommendation and are delighted to have Parnesh as part of our team. If there's anything more we can do to enhance your experience, please don't hesitate to let us know. Keep up the great work, and we look forward to continuing to support you on your fitness journey! Best regards, Club16 Trevor Linden Fitness
Expérience fantastique: Outstanding Trainer – Highly Recommended! [Pranesh Neel] is truly exceptional! They are not only knowledgeable and skilled but also incredibly supportive and motivating. Every session is well-structured, challenging, and tailored to my fitness goals. Their attention to proper form and technique has helped me avoid injuries and maximize results.
Hi Jaskamal, Thank you so much for taking the time to share your positive experience with Pranesh Neel! We're thrilled to hear that you find the training sessions well-structured, challenging, and tailored to your fitness goals. It's great to know that Pranesh's attention to proper form and technique has been beneficial for you. Your kind words and high recommendation mean a lot to us and will surely motivate Pranesh and the rest of our team to continue delivering exceptional service. Keep up the fantastic work on your fitness journey! Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: Pranesh (Neel) is my trainer and he is very helpful. Highly recommend. 10/10
Hi Raghvir, Thank you so much for your fantastic review! We're thrilled to hear that Pranesh (Neel) has been so helpful in your fitness journey. Your recommendation means a lot to us, and we're delighted to know you're having such a positive experience at Club16 Trevor Linden Fitness. Keep up the great work, and we'll be here to support you every step of the way! Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: “Pranesh (Neel) is an exceptional personal trainer! His expertise, dedication, and personalized approach have been instrumental in helping me shed extra fat and get closer to my fitness goals. He not only pushes you to do your best but also ensures the workouts are enjoyable and effective. If you’re looking for a trainer who truly cares about your progress and motivates you every step of the way, Pranesh is the one. Highly recommended!”
Hi Gautam, Thank you so much for taking the time to share your positive experience with Pranesh (Neel)! We're thrilled to hear that his expertise, dedication, and personalized approach have been instrumental in helping you achieve your fitness goals. It's fantastic to know that he makes your workouts both enjoyable and effective. Your recommendation means a lot to us, and we’re proud to have trainers like Pranesh on our team who truly care about our members' progress. Keep up the great work, and we look forward to supporting you on your fitness journey! Best regards, Club16 Trevor Linden Fitness
Expérience négative: Once again this is one of the terrible gym. 3 staff members and all 3 on theor phones at the reception. No one cares what going ok around. 1 lady doing arm excercise and using Smith machine bar to rest up. Other people waiting n starting at her to use the Smith machine. We pay same amount of fee. Then asking to use the gym 1 hour limit but u have to wait for machine 5-7 minutes and especially Smith machine always someone on it but doing other excercise and using phone. No one ask or say anything. Wouldn't recommend this gym at all.
Hi Laddy, thank you for reaching out to us. We strive to provide excellent service to our members and we regret to hear that this is not the way you feel about our services. We were hoping to get in touch with you and gain more knowledge about your experience and hopefully turn it around, but unfortunately we can't find an account with this username. Please feel free to call us at 604-536-5552 or email us at [email protected] providing us with your account details and we will contact you as soon as possible. Have a great day Laddy!
Expérience fantastique: This is a big shoutout for my personal trainer Pranav dhand , my big brother who helped me to lose over 50 pounds when i started with 30% body fat and was able to achieve my dream 5% body fat when we were prepping for this year , and with his experience and expertise we were able to win a silver medal at Vancity showdown in men’s physique. This whole experience was a game changer and i am so thankful for choosing him as my coach and never felt this confident in my life . Anyone looking to lose weight or get in shape , reach out to him and he will make it possible in no time and make it fun .
Expérience fantastique: Well equipped and nice environment for exercise
Hi Er.Gagan Sharma, Thank you so much for your wonderful review! We're thrilled to hear that you find our facility well-equipped and enjoy the environment. Your positive feedback motivates us to keep providing the best experience for our members. We look forward to seeing you at the gym again soon! Best regards, The Club16 Trevor Linden Fitness Team
Expérience négative: What happened to me was a scam in broad daylight. I created an account and like most members I didn’t come to the club for a while because of my work. I wanted to cancel the account but it took days because the manager didn’t show up every time I came even though it was during official working hours. When I finally met him he told me his name was Ankit. This Ankit stole $77.68 under the pretext of a contract breach fine. No one told me about this fine when I created the account. I told him about it but he told me if I didn’t pay next month’s subscription and the contract breach fine we would send it to the collection company . They knew that many of those who registered in the club did not come and then left, so they set this trap to collect as much money as possible.
Dear Timmy, Thank you for taking the time to share your experience with us. We deeply regret to hear about the difficulties you faced while trying to cancel your membership and the frustration it caused. Our goal is to provide a transparent and supportive environment for all our members, and it’s clear we fell short in your case. We take your concerns very seriously and will be looking into the situation you described to ensure that our policies and communication are clear and fair. We apologize for any inconvenience you experienced and appreciate your feedback as it helps us improve our services. If you have any further details or would like to discuss this matter more, please feel free to reach out to us directly at [email protected]. We value your input and hope to resolve any lingering concerns you may have. Best regards, Club16 Trevor Linden Fitness
Expérience fantastique: I can’t thank Pranav Dhand enough for being the most amazing fitness coach! From day one, he has been incredibly supportive and motivating. His knowledge of fitness is impressive, but what really sets him apart is his ability to connect with his clients on a personal level. With in three months i was able to achieve the goal, all natural no supplements, guidance with nutrition, diet and journey was marvelous. I gonna continue it further. So here’s to you, Pranav! Thank you for being my fitness guru. The funny one i use to call him coach saab.
Hi Anshdeep, Thank you so much for sharing your wonderful experience with Pranav Dhand! We're thrilled to hear about your incredible progress and the positive impact Pranav has had on your fitness journey. It's fantastic to know that his support, motivation, and personal connection have made such a difference for you. We'll be sure to pass along your kind words to him. Keep up the great work, and we're excited to see you continue your journey with us! Best regards, Club16 Trevor Linden Fitness
Expérience négative: Mostly 50 % machine are broken every day , not working . Even complaining to staff , they not listening . Half of the time wasting for waiting to turn .
Dear Kuldip, Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience with the equipment at our facility. It's important to us that our members have access to well-maintained machines and a smooth workout experience. We appreciate you bringing this to our attention and will ensure that your concerns are communicated to our maintenance team. We are committed to improving our services and hope to provide a better experience for you in the future. Thank you for your patience and understanding. Best regards, Club16 Trevor Linden Fitness
Expérience négative: Such a waste of money spending on commercial gym trainers as they’re just salesmen nothing else the picture below was not even asked if he/she had any medical history and no diet plan just straight blind training
Dear Vaibhav, Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience with our trainers. It is our goal to provide personalized and professional guidance to all our members, and it seems we have fallen short in your case. We take your concerns seriously and will be addressing this with our training staff to ensure that proper protocols, including understanding medical history and providing comprehensive fitness plans, are followed. Your feedback is invaluable in helping us improve our services. If you have any further details or would like to discuss your experience in more depth, please feel free to reach out to us directly at [email protected]. We hope to have the opportunity to better serve you in the future. Best regards, Club16 Trevor Linden Fitness
Expérience fantastique: Thank you Navneet for being an excellent trainer and guiding us through our fitness journey. He has a lot of knowledge and is always ready to answer any queries and provide the best solutions. From lifting weights to following proper diet, he helped us get into a healthy routine.
Hi Mansi, Thank you so much for your wonderful review! We're thrilled to hear about your positive experience with Navneet. It's great to know that his knowledge and guidance have been instrumental in your fitness journey. We'll be sure to pass along your kind words to him. Keep up the fantastic work, and we're excited to continue supporting you in your healthy routine! Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: Great experience, worked out with Karam helped me a lot to train.
Hi Parampal, Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience working out with Karam. It's wonderful to know that he was able to help you with your training. We look forward to seeing you again soon and continuing to support you on your fitness journey! Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: Karan is expert for couching nice way. He is professional and know which exercise is more suitable for positive health result.
Dear Zulfiqar Ali, Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with Karan. His expertise and professionalism are truly valuable assets to our team, and it's great to know that his coaching has been beneficial for your health and fitness journey. We appreciate your kind words and look forward to continuing to support you in achieving your fitness goals. Best regards, Club16 Trevor Linden Fitness
Expérience fantastique: I have been training with NAVNEET for 3 months. He is an excellent trainer and exceptional at his job, he helped in achieving my fitness goals. Trained really well by guiding properly to achieve best results in proper training form.
Dear Lovedeep, Thank you so much for sharing your positive experience with Navneet! We're thrilled to hear that he has been instrumental in helping you achieve your fitness goals. It's wonderful to know that his guidance and expertise have made a significant impact on your training. We appreciate your kind words and look forward to continuing to support you on your fitness journey. Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: Club16 Newton is a very spacious gym with all the equipment needed. She’s FIT gym on top floor dedicated to females makes this gym unique and comprehensive. Club16 Newton’s USP is its helpful staff who always offer a warm, positive and friendly atmosphere. Ankit Ango, Club 16 Newton general manager joins my workout to encourage, support and motivate at times. The team at Club16 Newton address concerns quickly and maintains excellent fitness environment enhancing member’s satisfaction and experience . All team members especially Omran and Rohan, have encouraged and motivated me to push extra efforts during my workouts. Hydro-massage after work is excellent treat for our body. Club 16 Newton gym will be excellent place for achieving your fitness goals and transformation journey you want.
Dear Prakash, Thank you so much for your glowing review of Club16 Newton! We're thrilled to hear that you find our gym spacious and well-equipped, and that you appreciate the She’s FIT area dedicated to female members. It's wonderful to know that our staff, especially Ankit, Omran, and Rohan, have made a positive impact on your fitness journey by providing encouragement and support. We're also glad that you enjoy the hydro-massage as a post-workout treat. Your kind words about our team and the atmosphere at Club16 Newton mean a lot to us. We strive to create an environment where all our members feel motivated and supported, and it's rewarding to hear that we've succeeded in your case. Thank you for recommending us as an excellent place for achieving fitness goals. We look forward to continuing to support you on your transformation journey! Best regards, Club16 Trevor Linden Fitness
Expérience négative: Consider other facilities that don’t trap you into a membership that’s difficult to get out of. This entire franchise is a money grab.
Dear Mikka, Thank you for sharing your feedback with us. We're sorry to hear that you feel this way about our membership policies. Our goal is to provide a positive and transparent experience for all our members. We take your concerns seriously and would appreciate the opportunity to discuss them further. Please feel free to reach out to our customer service team so we can better understand your situation and address any issues you may have encountered. Best regards, Club16 Trevor Linden Fitness
Expérience fantastique: I had some sessions with Pranav and it seems too good. The knowledge he gives is amazing and too beneficial. Pranav is good trainer and mentor as well. The session was amazing. The atmosphere in the gym is also satisfying.
Hi Sukhpreet, Thank you so much for sharing your wonderful experience with Pranav and our gym atmosphere! We're thrilled to hear that you found the sessions not only amazing but also immensely beneficial. Pranav takes great pride in sharing his knowledge and serving as both a trainer and mentor to our valued clients like you. Your feedback about the satisfying atmosphere of our gym is greatly appreciated as we strive to create a welcoming and motivating environment for everyone. We look forward to continuing to support your fitness journey and helping you reach new heights. Thanks again for choosing us and taking the time to leave such a positive review!
Expérience fantastique: One of the best gym. The staff at the reception is very polite.
Hi Naveen, Thank you so much for your wonderful review! We're thrilled to hear that you consider us one of the best gyms and that our reception staff made a positive impression on you. Your kind words mean a lot to us and motivate our team to continue providing excellent service. We look forward to seeing you again soon! Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: I started training with PRANAV DHAND 3 months ago and I lost 33 pounds with him. He motivated me throughout the journey and made customized workout and diet for me which really help me and changed my life as I always worked hectic job and was highly demotivated to start. I would recommend Pranav to everyone who is willing to make change in life,
Dear Baljit, Thank you so much for sharing your incredible journey with us! We're thrilled to hear about your amazing progress and the positive impact Pranav has had on your life. It's wonderful to know that his motivation and personalized approach have made such a difference for you. Your recommendation means a lot to us, and we're proud to have Pranav as part of our team. Keep up the fantastic work, and we look forward to supporting you in your continued fitness journey! Best regards, Club16 Trevor Linden Fitness
Expérience fantastique: Pranav Dhand is an incredible and outstanding Personal fitness trainer at Club 16 Newton. With Pranav as your fitness trainer, one thing is guarantee—weight loss, fat loss, muscle gain My Results speaks volumes of Pranav's high capabilities. I lost 41 pounds of weight and added few pounds of muscles. I got rid of diabetes and my diabetes medication (Ozempic), reduce both my cholesterol levels and blood pressure medications. Pranav's personalized workouts, deep knowledge of fitness and dietary needs and very motivating attitude has been helping my transforming fitness journey. Pranav always pushes me to reach my goals while making each session very focus and results oriented. I recommend Pranav to anyone looking for a dedicated and enthusiastic trainer!
Dear Prakashkumar, Thank you so much for sharing your incredible fitness journey with us! We are thrilled to hear about the amazing results you've achieved with Pranav Dhand at Club16 Newton. Your story is truly inspiring and a testament to Pranav's expertise and dedication as a personal fitness trainer. It's wonderful to know that Pranav's personalized workouts, deep knowledge, and motivating attitude have made such a significant impact on your health and well-being. Your achievements in weight loss, muscle gain, and overall health improvements are commendable, and we are proud to have been a part of your transformation. We appreciate your high recommendation of Pranav and are confident that he will continue to help many others reach their fitness goals. Thank you for being a valued member of Club16 Trevor Linden Fitness, and we look forward to supporting you in your ongoing fitness journey. Best regards, Club16 Trevor Linden Fitness
Expérience positive: Great selection of machines. The downstairs area with weights for the men is low ceiling and windowless however which gives a dungeon like feel
Hi Rugby Elite13, Thank you for taking the time to share your feedback! We're glad to hear that you appreciate our selection of machines. We understand that the downstairs area might feel a bit confined due to the low ceiling and lack of windows. Your input is valuable, and we'll certainly take it into consideration as we look for ways to improve our facilities. We hope to continue providing you with a great fitness experience! Best regards, Club16 Trevor Linden Fitness
Expérience fantastique: I've been training with Navneet for several months, and I couldn't be more satisfied with the results. Navneet is an exceptional trainer who genuinely cares about his clients' progress and well-being. He takes the time to understand your fitness goals and creates personalized workout plans that are both challenging and achievable. What sets Navneet apart is his attention to form and technique. He ensures that every exercise is done correctly, minimizing the risk of injury and maximizing the effectiveness of each workout. His knowledge of fitness, nutrition, and recovery is extensive, and he always offers helpful tips to improve your overall health. Navneet's positive attitude and motivation keep me engaged and excited about my fitness journey. He pushes you to do your best but is always supportive and understanding of your limits. Whether you're a beginner or an experienced athlete, Navneet can help you take your fitness to the next level. Highly recommend Navneet if you're looking for a dedicated and knowledgeable gym trainer who will help you achieve your fitness goals! ---
Dear Lovepreet, Thank you so much for taking the time to share your experience with Navneet at Club16 Trevor Linden Fitness. We are thrilled to hear about the positive impact he has had on your fitness journey. Navneet's dedication to his clients' progress and well-being truly shines through in your review. It's wonderful to know that his personalized workout plans and attention to form and technique have been beneficial for you. We pride ourselves on having trainers like Navneet who are not only knowledgeable but also genuinely care about helping clients achieve their fitness goals safely and effectively. Your kind words about Navneet's positive attitude and motivational approach are greatly appreciated. We believe that a supportive and encouraging environment is key to a successful fitness journey, and it's clear that Navneet embodies these values. Thank you for recommending Navneet to others. We are proud to have him as part of our team and are delighted to see the progress you've made. Keep up the great work, and we look forward to continuing to support you in reaching your fitness goals. Best regards, Club16 Trevor Linden Fitness
Expérience fantastique: I started doing workout at Club 16 with Karam as my trainer. His knowledge of fitness, nutrition, and overall health is outstanding.He took the time to understand my goals and give me workout and diet plans. That helps me to reduce my weight and gain muscles. The best thing about Karam is that he push you to your limits, but always with encouragement and positivity. Each session is different, which keeps things interesting and ensures that every part of my body gets the attention it needs. If you're looking for someone who will help you achieve your fitness goals while keeping you motivated and inspired, I highly recommend Karam.
Hi Manveer, Thank you so much for sharing your positive experience at Club16 Trevor Linden Fitness! We're thrilled to hear about the progress you've made with Karam as your trainer. It's fantastic to know that his expertise in fitness, nutrition, and overall health has been instrumental in helping you achieve your goals. Karam's dedication to pushing clients to their limits with encouragement and positivity is truly commendable, and we're glad to see it reflected in your journey. Keeping workouts varied and engaging is key to a successful fitness routine, and we're happy to hear that each session has been both challenging and interesting for you. Your recommendation means a lot to us, and we appreciate you taking the time to highlight Karam's exceptional training. Keep up the great work, and we look forward to supporting you in your continued fitness journey! Best regards, Club16 Trevor Linden Fitness
Expérience fantastique: Paras has been an incredible fitness instructor! She creates a motivating and enjoyable training environment that has allowed me to push my limits and significantly improve my health. Her wonderful personality makes every session a pleasure. I'm grateful for her guidance and support throughout my fitness journey! The 30+ minute commute just to have a session with her was worth it every single time.
Hi Hellen, Thank you so much for sharing your fantastic experience with Paras! It's wonderful to hear how her motivating and enjoyable training environment has positively impacted your fitness journey. We're thrilled that her guidance and support have made such a difference for you. Your dedication, even with a 30+ minute commute, truly speaks volumes. We look forward to continuing to support you in achieving your health and fitness goals! Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: I work out at Club16 Newton location. Pranav is my personal trainer. He is very experienced person. He is a very good trainer as well as nutritionist. He advise me time to time good health tips and diet plans. I have lost my weight and built my good posture, Pranav has a very jolly and friendly nature. Time flies while workout with him. I would recommend Pranav to all my friends. He is really a very good trainer.
Dear Hari, Thank you so much for taking the time to share your positive experience at our Club16 Newton location. We are thrilled to hear about your success and the positive impact Pranav has had on your fitness journey. It's wonderful to know that his expertise in both training and nutrition has been beneficial for you. Pranav's friendly and engaging nature is indeed a great asset, and we're glad to see it reflected in your progress and enjoyment. Your recommendation means a lot to us, and we appreciate your kind words. Keep up the fantastic work, and we look forward to continuing to support you in achieving your fitness goals! Best regards, Club16 Trevor Linden Fitness
Expérience négative: Everything is good about this. My trainer deep she is so good and polite. Except the receptionist here. She doesn’t know how to talk to customers. She never greet anyone and she is sooooo rude and always make angry face what’s wrong with you bro??? Why you are always like that .
Dear Kimz, Thank you for taking the time to share your feedback. We're delighted to hear that you have had a positive experience with your trainer, Deep. It's wonderful to know that she has been good and polite during your sessions. We are, however, very sorry to hear about your experience with our receptionist. Your comments are important to us, and we take them seriously. We strive to provide excellent customer service at all levels, and it is clear that we fell short in this instance. We will address this matter internally to ensure that all our members feel welcomed and respected when they visit. Thank you again for bringing this to our attention. We appreciate your feedback and hope to improve your experience in the future. Best regards, Club16 Trevor Linden Fitness
Expérience fantastique: The gym is great especially my personal trainer Karam who was very helpful on my journey to lose weight.Karam made sure I started slowly as I was lifting weights for first time.Before getting 1 on 1 session with Karam I use to go to gym 5 or 6 times a year.Now I go to gym 5 times a week as I enjoy going to gym and know what I am doing.Highly recommend hiring Karam as personal trainer.
Hi Jaskaran, Thank you so much for your fantastic review! We're thrilled to hear that you're enjoying your time at Club16 Trevor Linden Fitness and that Karam has been such a positive influence on your fitness journey. It's wonderful to know that his guidance has helped you transition from occasional visits to a consistent and enjoyable workout routine. We'll be sure to pass along your kind words to Karam. Keep up the great work, and we look forward to seeing you at the gym! Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: Nice gym
Hi Khushdiyal, Thank you so much for your kind words and the 5-star rating! We're thrilled to hear that you enjoy our gym. If there's anything specific you love or any suggestions you have, feel free to let us know. Keep up the great work with your fitness journey! Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: Thank you pranesh (Neel) for being a great personal trainer. The way you are guiding is incredible. I really appreciate your dedication, and involvement to push me towards my goal and learn new things. you just focus on your clients and show them new techniques to avoid injuries. You are one of the best trainers. Thank you so much.
Thank you for sharing your positive experience with Pranesh (Neel)! We are thrilled to hear about the incredible guidance and dedication he has provided to help you reach your fitness goals safely. We appreciate your kind words and are proud to have Pranesh as part of our team. Keep up the great work!
Expérience fantastique: I had some sessions with Pranesh(Neel)and it seems too good. The knowledge he gives is amazing and too beneficial. Neel is good trainer and mentor as well. The session was amazing. The atmosphere in the gym is also satisfying.I recommend everyone to get training from Pranesh.
Thank you for sharing your positive experience with Pranesh (Neel)! We're thrilled to hear that you found his knowledge and training beneficial. We appreciate your recommendation and look forward to seeing you continue to thrive at Club16 Trevor Linden Fitness.
Expérience négative: i’m not sure what the staff could do to get people to wear deodorant or put notices up to shower before the gym. it’s appalling what i just went thru during my workout, the smell was so bad i had to leave my workout before i finished. Please make an effort to do something
Dear Harminder Gill, we are sorry to hear about your experience at our gym. We take cleanliness and hygiene seriously and will address this issue with our staff. Thank you for bringing this to our attention.
Expérience fantastique: Pranesh (Neel) is a great trainer and he try his best to guide you to get fit and help you plan your meals .
Thank you for sharing your positive experience with Pranesh (Neel)! We're thrilled to hear that he has been instrumental in guiding you towards your fitness goals and helping you with meal planning. We appreciate your feedback and look forward to supporting you on your fitness journey at Club16 Trevor Linden Fitness.
Expérience fantastique: Thank you Mori. You are a great personal trainer. It’s only been a week and I already see a lot of changes in my body( in a good way). The way you explain everything is just awesome. I am glad I have you as my personal trainer. Thank you.
Hi Jas Rai, thank you for sharing your positive experience with Mori! We're thrilled to hear that you're already seeing great results and enjoying your training sessions with him. Keep up the fantastic work, and we look forward to supporting you on your fitness journey at Club16 Trevor Linden Fitness!
Expérience négative: I have been trying to cancel my membership now for about four years and they keep telling me to jump through these hoops. I’ve sent emails I have phoned and now I just received an email saying that now I have to contact customer support. This is a warning. Do not go to this gym do not sign up for the gym they are a bunch of crooks.
Dear Tony, we apologize for any inconvenience you have experienced. Please reach out to our customer support team for assistance with your membership cancellation. Your feedback is valuable to us and we will work to improve our processes. Thank you for bringing this to our attention. Please reach out at [email protected]
Expérience fantastique: Paras is an outstanding gym trainer! Her personalized workouts, deep knowledge of fitness, and motivating attitude have truly transformed my fitness journey. Paras pushes me to reach my goals while making each session enjoyable. Highly recommend her to anyone looking for a dedicated and inspiring trainer!
Thank you for sharing your wonderful experience with Paras! We are thrilled to hear how she has positively impacted your fitness journey with her personalized workouts and motivating attitude. We will make sure to pass along your kind words to her. Keep up the great work!
Expérience négative: Worst gym i've ever been to. I've seen better equipment at the rec centre than here.
We're sorry to hear that you didn't have a positive experience at our gym. We continuously strive to improve our equipment and facilities to better serve our members. Your feedback is valuable to us, and we will take it into consideration for future enhancements. Thank you for sharing your thoughts.
Expérience fantastique: Thank you paras for being a great personal trainer. The way you guided and supported us throughout our weight-loss journey was incredible. I really appreciate your dedication, and encouragement to help us achieve our goal and learn new things.And the way you just focus on your clients and make them feel comfortable is incredible. You are one of the best trainer. Thank you so much.❤️
Thank you for sharing your wonderful experience with Paras, Gurpreet! We are thrilled to hear about the incredible support and guidance you received during your weight-loss journey. Paras is truly dedicated to helping clients achieve their goals and providing a comfortable environment for their fitness journey. We appreciate your kind words and look forward to continuing to support you on your fitness path. Keep up the great work! ❤️
Expérience fantastique: Amazing training experience, very knowledgeable and focused trainer , helped me achieve my goals with discipline and hard work, highly recommend!
Thank you for sharing your positive experience with us, Manjeet! We are thrilled to hear that our knowledgeable and focused trainer helped you achieve your fitness goals with discipline and hard work. Your recommendation means a lot to us! Keep up the great work!
Expérience négative: Equipment is never maintained or broken down for a long time. New equipment hasn’t been added in years yet they charge almost double now for the gym enhancement fee. Rare to see staff or a manager on the floor, helping maintain the facility, like most well run gyms, usually just sitting behind the desks at this one.
Hi There, Thank you for bringing this to our attention. We strive to provide a clean, well-maintained facility for all of our members and I am disappointed to hear that we have fallen short in your experience. We are constantly evaluating our equipment and making necessary repairs or replacements. We also take great pride in the dedication and helpfulness of our staff. I apologize if they were not as visible on the floor as you would expect. We will make sure to remind them of the importance of maintaining the facility and being available to assist members at all times. Our goal is for everyone to have a positive and enjoyable experience at our gym, and we will take your feedback into account as we continue to improve. Thank you for sharing your thoughts with us.
Expérience négative: Worst gym management i have ever come across. Long story short had problem continuing session due to elbow issue . Asked them to cancel the training session manager told me to bring doctor note . Handed him over next day . Now they want on their form . Handed them over again . Now it is not eligible because my hands and legs are still working i am not lying on stretcher. Well body niggle that gets worse with activity is not counted right . It is just that they make excuses after excuse for not cancelling the session thing. All they care is about the money . I was more than happy to pay for the sessions i attended i guess it was around 12 out of 24 . CLUB 16 u have lost a client and i am pretty sure with this attitude of your management of not helping your gym member you guys will lose more people like me soon . I will make sure any of my friend or family member who plans on starting gym knows 99 GYM FACILITIES IN SURREY BUT CLUB 16 AIN'T ONE. Thank you
Hi Navneesh, Thank you for taking the time to provide us with your feedback. We're truly sorry to hear about your disappointing experience regarding the cancellation of your training sessions due to your elbow issue. Please accept our sincere apologies for the frustration and inconvenience this situation has caused you. At Club 16, we strive to support our members in their fitness journeys, especially when unforeseen health issues arise. It sounds like we missed the mark this time in providing you with the understanding and assistance you needed. We appreciate you bringing this to our attention as it highlights areas where we need to improve, particularly in how we manage session cancellations due to health concerns. Please be assured that your feedback has been shared with our management team to ensure better handling of similar situations in the future. While it's disheartening to hear that we have lost you as a member, we respect your decision. We are committed to learning from this experience and making necessary changes to serve our members better. If you are open to discussing this further or would like to give us another chance, please feel free to reach out directly to us at [email protected]. We would greatly appreciate the opportunity to try and make things right. Thank you again for your honest review. Wishing you a speedy recovery and all the best in your fitness endeavors.
Expérience négative: Hi everyone, I visited only 2 days in the gym after this doctor recommended me to not do a gym and fir the emergency purpose I visited to india and I requested to cancel my account and i didn’t receive any mail regarding cancellation when i call them to transfer my location or refund they are not listening they said i am two days late to transfer and need to pay full money again to join. I had a bad experience with the location.
Hi Rajveer, We are truly sorry to hear about your experience and the unsettling situation that prevented you from continuing your fitness journey with us. Your well-being is our top priority, and we understand that unforeseen circumstances can occur. We apologize if there has been any confusion or inconvenience regarding the cancellation process. We strive to maintain clear communication with all of our members, and it sounds like we've fallen short in your case. Please allow us to look into this matter promptly. Could you kindly contact us directly at [[email protected]] with your account details? We're eager to find an amicable resolution and ensure that we handle your request properly. Your feedback is invaluable to us. We are committed to improving our services and your insight will help us make necessary changes to our cancellation and communication procedures. Thank you for bringing this to our attention, and once again, we apologize for the inconvenience caused. We are hopeful to turn your experience around with a satisfactory solution.
Expérience fantastique: Hello my name is Manpreet I lost my weight almost 35 pound with Pranav dhand he is a very good trainer and very dedicated towards his job.he teaches me how to do exercises and also encourage me to keep going. I lost 35 pounds in 4 months.
Hi Manpreet, First and foremost, congratulations on your incredible achievement of losing 35 pounds! Your dedication and hard work certainly deserve a round of applause. We're beyond thrilled to hear about your positive experience with Pranav and how his guidance has greatly contributed to your wellness journey. Pranav, like the rest of our trainers, is deeply committed to supporting and empowering our clients with the knowledge and motivation they need to reach their health goals. It's fantastic to see that his approach has resonated with you, leading to such impressive results. Your success serves as an inspiration to us all, and it’s stories like yours that fuel our passion for what we do. Keep up the great work, and remember, we're always here to support you as you continue to crush your fitness milestones. Wishing you continued progress and health,
Expérience fantastique: Great gym, all the equipment you’ll ever need. Friendly staff. Try the hydro massage, excellent after work out treat.
Hi William, Thank you for your kind words about our gym, we're thrilled to hear that you enjoyed your experience and were able to take advantage of all the equipment we have available. Our staff takes pride in providing a welcoming and friendly environment for all members. We're so happy that you were able to unwind after your workout with the hydro massage, it's one of our favorite amenities as well! Thank you again for choosing our gym and we can't wait to see you back soon for another great workout.
Expérience négative: workers are nice but gym gets extremely busy. Not sanitary
Hello, Thank you for taking the time to provide your feedback on our gym. We are thrilled to hear that you've had positive interactions with our staff – we always strive to maintain a friendly and supportive atmosphere. However, we're concerned to learn about your experience with the peak-time crowds and sanitation issues. Our priority is to ensure a comfortable and clean environment for all of our members. We are taking your comments seriously and will address the concerns raised immediately. We would also like to inform you that we are actively working on new scheduling strategies to alleviate congestion during busy hours, and we have rigorous cleaning protocols in place to manage sanitation throughout the day. Your health and safety are paramount, and we appreciate you bringing this to our attention. If you’re willing, please reach out to us directly at [email protected]
Expérience positive: Can’t say enough good things about Paras! Her expertise, dedication, and customized training plans have helped me surpass my fitness goals. Grateful for her encouragement and motivation every step of the way. Highly recommend her services to anyone seeking real results!
Thank you so much Chanpreet, we will be sure to pass along this detailed review! Thank you so much. Have a wonderful day and stay fit!
Expérience négative: Very poor quality gym in Surrey If you have life please join as soon as possible Worst equipment Worst employees especially on front desk
Hi Yadwinder, Dear valued member, We are deeply sorry to hear about your negative experience. Our members' satisfaction and safety are our top priorities, and it concerns us that we fell short of your expectations. We are keen to address the issues you've mentioned. Could you please provide more details regarding the equipment and service that did not meet our high standards? Your feedback is crucial for us to make immediate improvements. Our team is dedicated to ensuring that all equipment is in excellent condition and that our staff provides the friendliest and most helpful service. We will investigate your concerns about the front desk employees and take appropriate actions. We'd love the opportunity to win back your trust and show you the high-quality service we're known for. Please reach out to us at your earliest convenience at [email protected] so we can make things right. Looking forward to your response.
Expérience fantastique: From the front desk to the fitness floor, everyone makes an effort to acknowledge and engage with members, enhancing the overall experience.
Hi Adi, Thank you so much for taking the time to share your positive experience with us at Trevor Linden Fitness. We are heartened to hear that our team's efforts to provide a warm and engaging atmosphere have resonated with you. Our staff takes great pride in being member-focused and upholding our commitment to professional, accountable, and solution-oriented customer service. Your acknowledgement not only motivates us but also reinforces the values we prioritize every day—ensuring that all members like you feel recognized and valued from the moment you step into our facility. Your feedback is invaluable to us, as it guides our continuous efforts to enhance the member experience even further. Should you need any assistance or wish to discuss your experiences in more depth, please do not hesitate to reach out at [email protected]. It is members like you that help make Trevor Linden Fitness a premier choice for health and wellness.
Expérience fantastique: Club 16 Newton impresses with its outstanding staff, consistently offering a warm and helpful atmosphere. The team is quick to address concerns, ensuring a positive experience. Maintenance is a priority, its commitment to ongoing enhancements and member satisfaction is commendable, making it an excellent choice for those seeking a friendly and well-maintained fitness environment.
Hi Jagruth, Thank you so much for taking the time to share your wonderful experience with Club 16 Newton! We are truly warmed by your words and are delighted to know that our commitment to providing a welcoming, helpful, and professionally maintained environment has resonated with you. Our team takes great pride in being solution-oriented and member-focused, and your recognition of our efforts to promptly address concerns is incredibly appreciated. It is validating to hear that the hard work and accountability ingrained in our values are reflected in a positive member experience. We consider member satisfaction a crucial aspect of our service and are dedicated to continuous improvement. Your commendation motivates us to uphold our high standards and to strive for even better experiences in the future. Please remember, our team is always here to support you on your fitness journey. Should you have any additional feedback or need assistance in any way, don't hesitate to reach out to us at [email protected]. Once again, thank you for choosing Club 16 Newton. We look forward to seeing you and continuing to serve you with the level of service you’ve grown to expect. Wishing you all the best in health and happiness,
Expérience fantastique: My trainer was Ananya. Training with her was absolute joy. Every session is packed with energy and positivity. Highly recommended!
Thanks so much for sharing Sakshi! We love hearing about your feedback and how much you are loving your training with Ananya! Have a wonderful day!
Expérience fantastique: I would like to thank Ananya, she has been an amazing trainer and helped me achieve my personal fitness goals. She is proactive and goes above and beyond to help her clients. Thank you for helping me get started with everything and helping me push my limits.
Thank you so much Mehak for your feedback! We are so happy to hear you are working hard to meet your goals and happy with your experience with Ananya! Have a great day!
Expérience fantastique: I would like to thank Paras for the hard work, to raise my limits and keep challenging me. She has been helping me for about 4 months. She is so caring and puts a lot of thought and effort into our sessions. I’m so pleased with my personal training with her. I would highly recommend Paras to others.
Hi Reet, Thank you very much! I'm so glad to hear that you're enjoying our gym!Thank you so much for your kind words. I really appreciate you taking the time out to share your experience with me—and I agree, Paras is truly a gem to have on our team! We count ourselves lucky for customers like you. Thanks again and see you soon!
Expérience négative: They have the hamstring extension machine broken for a month now and they have only one machine. Funny thing is that the whole gym can access only that machine and it’s broken and it’s such a vital machine for leg day and they have kept giving me excuses that it would be fixed. I mean they don’t stop taking memberships right ? So why not also fix the damn machine ?.
Hi Dulki, Thank you for taking the time to share your experience at our gym. I apologize for the inconvenience caused by the ongoing issue with our hamstring extension machine. We understand that this equipment is important for your leg day routine and we are doing our best to get it fixed as soon as possible. We want to assure you that our team is working diligently to resolve this matter and we appreciate your patience. I would also like to address your concerns regarding gym memberships. Rest assured, we continue to take pride in providing quality services and facilities to all our members. Your feedback is valuable to us and it will be shared with our management team for further improvement. Once again, thank you for bringing this matter to our attention and we hope you continue to enjoy your workouts at our gym
Expérience fantastique: I recently experienced exceptional care at Club 16 Newton when I sprained my left wrist during a workout. The front desk team, especially Jasmine, demonstrated incredible attentiveness and provided necessary first aid promptly. Their genuine concern for members' well-being is commendable. Ankit, the manager, went above and beyond by personally calling to check on my recovery. This level of customer service is truly exceptional and sets Club 16 Newton apart. Thank you, Jasmine and Ankit, for your outstanding commitment to member satisfaction!
Hi Dilip, Thank you for taking the time to review your experience at Club 16 Newton! We're so glad to hear that Jasmine and Ankit did an excellent job of providing first aid and checking in on your recovery. Our team members strive to keep our members safe while making sure their experience with us is a positive one. We are thrilled that we could provide such an outstanding level of care and customer service that was truly tailored just for you. We are committed to ensure the health, safety and well-being of every member during their stay with us. It's wonderful to know that our services and dedication were highly appreciated. We'll make sure Jasmine and Ankit receive your kind words. Thank you again for highlighting this special moment from your visit!
Expérience fantastique: I started my sessions with pranav in September and withing 2 months i lost 24 lbs. He is very knowledgeable and understanding. I am so happy with the results and more motivated to keep getting better. Thank u.
Hi Rajpreet, Thanks for sharing your progress and review with us! We are thrilled to hear that you have made such great progress in such a short span of time. Our team here at Club16 Trevor Linden Fitness is dedicated to providing our members with all the resources they need to reach their health and fitness goals. Pranav is a valuable asset to our Club and we are glad he has helped make your experience positive. We look forward to hearing about your future successes and thank you again for giving us honest feedback on how we can improve.
Expérience fantastique: Hands down, best choice I’ve made training at Club 16. VERY friendly team specially Ravreet and Raman. Both of these girls greet you with beautiful smile and positivity. Also the Assistant Manager Ankit is so kind and humble. You guys make great team.
Thank you for taking the time to leave such a positive review, Tanvi! We're so happy to hear that you're having an amazing experience with Club16. At Club16, we strive to create an environment where our community and team can share the same passion and energy for exercise and overall health. We're thrilled that Ravreet, Raman, and Ankit were able to make your day more enjoyable each time! We thoroughly appreciate your kind words about our team and take great pride in having team members like them on board. Thanks again for providing us with such great feedback - we look forward to seeing you soon!
Expérience fantastique: Very nice and friendly trainer, Pranav Dhand, super dooper nice and helping trainer. He will go beyond his limits and accommodate everything to help you achieve your goals. Got 24 sessions and lost 18pounds in two months. He will bring fun to your workout and you ll achieve your goals according to your efforts.
Hi Amandeep, Thank you for your kind review, Pranav! We are so pleased to hear that Trevor Linden Fitness was able to help you reach your goals within two months and that our coaches are providing a high level of assistance that makes working out enjoyable. We strive to make every training session an opportunity for improvement and we are delighted to know that you are happy with the quality of service provided by Pranav. We look forward to continuing our relationship with you and supporting you in any way we can. Again, thank you for choosing Trevor Linden Fitness!
Expérience fantastique: I joined club 16 with Vishek Makkar(Personal trainer). I lose 20lbs after a baby with his training. He is very knowledgeable what he is doing and make me very comfortable while training. He has tremendous knowledge about muscles training he made my lower back strong with his stretch training. I m very happy that club 16 give me Vishek as my trainer. Thanks Vishek I strongly recommend him to everybody.
Hi Jatinder, Thank you for the glowing review, Vishek! We're thrilled that your time as a member of Trevor Linden Fitness was an overall positive one. We are proud to have Vishek on our training team and appreciate the effort he puts into helping each of his clients find success with their fitness journey. It's motivating to hear that the stretching exercises have helped strengthen your back and contributed to your 20lb weight-loss. Congratulations! You should be very proud of yourself and we hope you'll continue to work hard towards your fitness goals. We thank you for recommending our club and, more specifically, Vishek as an amazing personal trainer. Your experience at Trevor Linden Fitness is meaningful to us, so thank you again for sharing it!
Expérience fantastique: Ankit at Club 16 Newton exhibited exceptional problem-solving skills, swiftly addressing my concern. His professional and proactive approach left me impressed and satisfied. Kudos to Ankit for delivering outstanding customer service that reflects well on the club. Highly recommended for his efficiency and customer-centric attitude.
Hi Manpreet, Thank you so much for your kind words, Ankit! We are delighted that you chose to visit Club16 Trevor Linden Fitness and especially impressed with the service you received from Ankit. We are incredibly proud to have such a professional, customer-centric team member representing our brand. It's no surprise why he has left you feeling satisfied and completely impressed! Our team is dedicated to providing exceptional customer service and we truly appreciate your acknowledgement. Thank you for sharing your experience with us.
Expérience négative: Absolute garbage higher up personnel. The only thing that was great was the actual staff that worked directly there. Especially the PT manager Chris, he did everything he could to help me until it was out of his hands. I purchased a PT package and because of personal physical an mental issues I could no longer attend this facility and the higher ups made my nightmare complete by being of Absolute no help at all. Then made it seem like they did me a favor. Just trash. Will NEVER use this facility or anything trevor linden related ever again.
Hi Nigel, Thank you for taking the time to provide us with your feedback, we take all customer reviews seriously. We understand how stressful and challenging it can be when dealing with a personal health issue and apologize that our staff were unable to offer you the service or help that you deserved. We sincerely value your comments about Chris, our PT manager. Our staff are there to make sure each guest has a generous experience from start to finish, and it's good to hear that he tried his best even though the situation could not be resolved. We will make sure Chris and his team know how much your appreciate their efforts in making your experience more pleasant during this difficult time. We apologize for the frustration caused by this situation, please feel free to reach out to us at [email protected] to connect further on this.
Expérience fantastique: I had a great experience at Club16 in Newton. After my workout, I witnessed a security concern in the parking lot where a person was causing trouble with several cars. The security guard and two Club16 employees, Ankit and Rohan, promptly stepped in, handled the situation professionally, and even called the police, resulting in the individual's arrest. I was impressed by the staff's quick response and professionalism. Club16 and its employees are top-notch, and I highly recommend this gym for its excellent service and safety measures.
Hi K, Thank you for your kind words about Club16 Trevor Linden Fitness. We are very proud of our staff and security team for the prompt and professional manner in which they handled this serious situation. Safety is always paramount with us, and we take any situation that threatens the safety of our members very seriously. We are grateful that you witnessed first-hand the expertise of Ankit and Rohan as well as our dedicated security guard. It is reviews like yours that demonstrate to us that we are doing everything possible to ensure a safe, secure, and enjoyable experience with each visit to Club16 Trevor Linden Fitness. Thanks again for taking the time to write this positive review!
Expérience fantastique: I started personal training with Pranav and within months I saw result in my body . I lost 11 kg in 6-7 weeks, he understands individuals body and need and sets training accordingly. Me and wife both saw results from his training, and it changed our lifestyle, we are more confident and healthy than ever. I would recommend everyone to atleast consult him once and you will see the difference.
Hi Ronaldo, Greetings from Club16 Trevor Linden Fitness! We are delighted to hear that Pranav's training was able to make such a wonderful transformation in your lifestyle, and we are glad that you could see the results within such a short amount of time. We thank you for taking the time to review your experience with us and appreciate you recommending our services to everyone—we believe in the power of noting success stories like yours. We look forward to continuing our relationship with you and wish you all the success on your fitness journey!
Expérience négative: Terrible to cancel with this gym. Moved away to a town that doesn't have a club16. Made it such a terrible experience to cancel a membership with them that I will not suggest to a friend, and or family. The workers forward you to a line that make you pay next two bi weekly payments. workers say they'll call you back, unfortunately they don't. 100 percent would rather suggest you go to a recreation gym.
Hi Christopher, Thank you for taking the time to review your experience canceling your membership at Club16. I apologize for the inconvenience and frustration this caused. Our goal is to have a simple cancellation process with no hidden fees or unclear information. Customer satisfaction is our priority, so we take feedback like yours seriously. We have passed on your comments to those managing our cancellation experience and discussed ways we can improve it in the future. We hope that you are still able to find a great recreation gym in your new city!
Expérience fantastique: Paras, my trainer, provided an outstanding training experience. With a tailored approach to my goals. Thanks to her, I've witnessed remarkable progress, and I have learnt a lot from her and wholeheartedly recommend her fitness guidance. :) Only concern about this gym is their equipments are always under repair. Only one out of three stairs master upstairs is working. Going here from months but still nothing changed.
Hi Manjot, Thank you so much for your kind words about Paras – we are glad she was able to create an exceptional training experience tailored to your goals. Our trainers take pride in going over and above to provide the best service experience for our members and it's great to hear that Paras made a lasting impact on you and was able to help you achieve amazing results. We regret not delivering the same level of excellence across all aspects of our gym experience, though; we understand how important equipment maintenance is and do our best every day to make sure all of the gear is working properly. We apologize if this has affected your time with us in any way - we hope to rectify this issue promptly and ensure minimal disruption for you. Thank you for bringing this matter to our attention.
Expérience fantastique: Vishek is so encouraging and kind helping me learn to workout as my personal trainer. He helped me feel comfortable going to the gym and made it so easy, highly recommend!
Hi Dyonasta, Thank you so much for your five-star review, ! We're thrilled to hear that Vishek was able to help you feel comfortable and learn the ropes at the gym! We pride ourselves on offering welcoming and encouraging trainers that will help our clients reach their fitness goals. We value your input and feedback, thank you for taking the time to share this information with us. Our team is grateful for your recommend and we look forward to providing you with more great experiences in the future!
Expérience négative: A lot of machines are out of order. Knobs broken/jammed. Weights and equipment not being put away. Staff just standing around socializing with each other and not cleaning or putting away equipment. Does not look like this place is being managed well and it’s significantly going downhill.
Hi Tamara, Thank you for leaving your review of our facility. We regret to hear that you experienced several out of order machines, knobs that were broken, and weights and equipment not being put away. At our location, we strive for excellence in dedication to a clean and organized environment at all times as well as providing top of the line staff and services. We will take your feedback as an opportunity to better train our staff on the rules for gym use, such as putting away weights after use and thoroughly cleaning equipment throughout the day. It's also important that every fitness area is regularly checked to see if any existing machines need repair or re-calibration. We would love the chance to show how well-managed this place is by having the opportunity to welcome you back with improved conditions. Thank you for bringing this matter to our attention.
Expérience fantastique: Such a spacious gym, nicely equipped, clean and helpful employees...the people working are always welcoming and happy to help...Aditya helped me with all my enquiries and fixing payment issues I had....so, thank you for that
Hi Prabhjot, Thank you for taking the time to leave us a review! We are delighted to hear that you think so highly of our gym facility and selection of machines and weights. Your feedback is invaluable and we will continue to strive to provide top-notch service in all areas of the gym. We appreciate your support and hope to see you back soon!
Expérience fantastique: I joined Club 16 gym for the first time and it’s been good experience. Would definitely recommend and especially if you are looking for personal trainer, I’ll highly recommend Vishek. He is one of the best trainer I will count who also carries nice nature and moreover a bundle of knowledge on health and fitness with years of experience in field.
Hi Sunpreet, Thanks for your kind words about Club 16 gym and personal trainer Vishek, we really appreciate it! We are glad that you had a good experience with us, and we're delighted to hear that Vishek was so helpful. Your review means a lot to our team and we believe having knowledgeable trainers like Vishek is the key ingredient to helping our members reach their fitness goals. Thank you for recommending our gym and trainer and hope to see you again soon!
Expérience négative: Worst experience, greedy people. I hate them. If there is option for zero star i’ll never hesitate to give them. They don’t understand if person have medical problems and want to cancel membership, and taking money from them after canceling there membership. And called as noticeable fee, if people have cancel why there is monthly notice for them, that not make a sense.
Hi R K, Thank you for bringing your experience to our attention. We understand it wasn't what you expected and we apologize that our system caused any frustration during your cancellation process. We take the feedback of our customers seriously and appreciate you taking the time to share yours. Our customers satisfaction is our top priority, so with that in mind we are making some changes to ensure a smoother cancellation process in the future. If there's anything else we can do to make this up to you please don't hesitate to reach out - we'll be more than happy to assist. Please contact us at [email protected]
Expérience fantastique: I’m so grateful to have joined the Club 16 …it has been the best decision ever and I really love and appreciate my coach personal trainer Vishek who taught me so many things and kept me going through my journey …Highly Recommended and Knowledgeable…If need a personal trainer …He’s the best☺️
HI Kelly, We are so very glad to hear that you have had such an amazing experience with Club 16, and we thank you for your kind words concerning Vishek! It is wonderful to see that his knowledge and guidance had been so helpful in motivating you in your journey. We pride ourselves on having the best personal trainers in the industry, and it pleases us tremendously that you noticed this. Your recommendation of Vishek means a great deal to us, and we thank you for taking the time to leave such a wonderful review. We look forward to continuing our relationship with you as your journey progresses!
Expérience fantastique: My friend and I got group training sessions with Pranav Dhand. I gained 15 pounds of weight and am very thankful for such an honest, hardworking and an amazing trainer. It was very fun and an amazing experience training with Pranav.
Hi Sg, Thank you for taking the time to review Club16 Trevor Linden Fitness and share your amazing experience with us. We are so glad that Pranav Dhand was able to provide you with a memorable session, and we are thrilled to hear about your success in gaining 15 pounds of weight! Our staff strives to provide excellent customer service to all its members, and it is wonderful to see it paying off. We look forward to welcoming you back again soon and thank you for being part of the Club16 Trevor Linden Fitness family.
Expérience fantastique: I had a wonderful experience signing up at Club 16, thanks to Ankit. His politeness and excellent service made the process seamless and enjoyable. I highly recommend this gym, and I'm grateful for Ankit's assistance in kickstarting my fitness journey.
HI Akash, Thank you for your kind words about our Club 16 experience. We are delighted to hear that Ankit was part of your journey and provided such an exceptional and welcoming sign up process. Ankit is a valued member of the team and will be delighted by your review, we'll be sure to pass it along to him! Additionally, we plan to use your feedback as a way to ensure all of our members have the same enjoyable experience signing up with us. At Club 16, we are invested in helping all our members reach their fitness goals and are thrilled you felt welcomed at the start of your journey with us. Thank you for choosing us and sharing your story!
Expérience négative: It’s upsetting that the equipment is in such poor condition. I have been a member for over a year and am disappointed with how very little is being done to rectify this issue. Dumbbells get damaged and never are replaced as well as the cardio equipment is left unusable for months. It seems this location has been left in continuous disrepair by head office.
Hi Kim, Thank you for your membership and feedback. We apologize that the condition of our equipment has not matched your expectations. We want to ensure your experience at our facility is top notch, and we have fallen short of this goal. We've passed along your concerns to our head office immediately in order to prioritize repairs and replacements. In the meantime, please do not hesitate to reach out with specific issues so that our team can help resolve them in a timely manner. Your opinion is important to us, and we thank you for voicing it.
Expérience fantastique: I had a great experience with this gym. I hired a personal trainer named Ananya , she is so determined and always motivating and guiding me with nutrition as well! I wanted to gain weight and have been seeing results. Makes me happy to know trainers like her exist.
Hi Goby, Thank you for choosing Club16 Trevor Linden Fitness as your gym, and for taking the time to review your experience! We are delighted to hear that your trainer Ananya has been motivating and guiding you with added nutrition. Our team of trainers work hard to ensure our customers receive the best services possible and we are glad you've experienced that with Ananya. It's great news that you have already started seeing results, we wish you continued success in reaching your goals. Thank you again for your support of our club!
Expérience fantastique: Great gym with Great staff who are always ready to help. Especially Omron who is always ready to provide a spot and give valuable feedback. Equipment availability could be a bit better since some machines are out of order. However overall highly recommend
Hi RR, Thank you for your kind review of the experience Rohan and Ankit provided, Kristen! We believe that our members, reps, and staff should always have exceptional and professional service, as it makes for a positive fitness journey. So we're thrilled to hear you felt your experience was so pleasant. We hope to continue to provide the highest quality of service for all our members in the future. Thank you again for recommending us and for being part of the Club 16 Trevor Linden Fitness family!
Expérience fantastique: I had a fantastic experience signing up at Club 16, thanks to Rohan and Ankit. Their politeness and excellent service made the process smooth and enjoyable. I highly recommend this gym, and I'm grateful for their assistance in getting started on my fitness journey
Hi Kunal, Thank you so much for your wonderful review about registering at Club 16. We are thrilled to hear about the exceptional service that Rohan and Ankit provided during the process. It is fantastic to read that you had such a positive experience and we truly appreciate your recommendation. At Club 16, our highest priority is providing effective assistance and support in creating long-term health and fitness success for all of our members. We always strive to create an enjoyable atmosphere where everyone can benefit from safe and efficient workouts. Our team is thankful that you have recognized their efforts. Again, we want to extend a huge thank you for leaving us with this kind review. We wish you all the best on your fitness journey!
Expérience fantastique: I am taking personal training with Pranav. I would like to thanks Pranav for an amazing workout experience. He helped me gain weight from 38 kg to 48 kg with only vegetarian diet. Thanks to Pranav who made it possible for me to gain weight and also gave me a healthy life. I would like to recommend Pranav, if anyone is looking for a best personal trainer.
Hi Kuljeet, Thank you for taking the time to review your experience with personal trainer Pranav! We are so pleased that he was able to help you achieve a healthier lifestyle and gain weight with a vegetarian diet. Your feedback is invaluable, and we know Pranav will be delighted to hear that his efforts were successful and well-received. We hope our other customers can also benefit from Pranav's expertise by experiencing his personalized approach to health and fitness. He is an excellent resource for those looking for the best personal trainer in the area, and we appreciate your recommendation!
Expérience négative: Went 1st time for signing up. Girl helped at front doesn't know how much is signing up fees. Then she asked SIMI to help us. SIMI was so unprofessional and doesn't know how to provide customer service. No tour to the gym, didn't even ask for it. One more thing I have noticed they charge signing up fees as they want.
Thank you for taking the time to review your first visit with us. We apologize that your experience was below par and we will use your feedback to continually improve our customer service. We value our customers and understand that our staff should always provide the best possible customer service. We train all employees on proper customer service protocols, but we must do more to ensure an excellent experience every time. We are working hard to ensure the same mistake will not be repeated and that all customers receive the same quality of care in a welcoming environment. We hope you will give us another chance – please reach out to one of our managers directly if there is anything else we can do for you. ([email protected])
Expérience fantastique: I have taken personal training sessions with Pranav. They have been highly effective and I’ve lost over 40 pounds. He’s very knowledgeable about both workout routines and nutritional needs. and he was also very flexible and understanding of my schedule.
Thank you for your kind words and for using Pranav's services! WOW! Congratulations on losing over 40 lbs, that is incredible, well done! We're thrilled to hear that he was able to help you reach your goals and give you the advice and flexibility needed to adhere to your schedule. It's wonderful to know that the knowledge and technique of our trainers has been successful in helping you out. We value the feedback of all of our customers and we thank you for taking the time to leave this review. Pranav will be delighted by your kind words as well, so thank you once again! If there is anything else we can do for you in the future, please reach out to us!
Expérience fantastique: No other gym can beat this for this price. The gym is huge as well with 3 floors. Good machinery for beginners to intermediates. Not the best for advanced level bodybuilders.
Thank you so much for your review of Club16 Trevor Linden Fitness! We're delighted that you think we offer unbeatable value and a great setting for beginners to intermediates. Your comments on the facility being ideal for beginners-intermediates but not providing enough equipment for more advanced-level bodybuilders have been noted and shared with the appropriate team members so we can consider adding additional machines in the future. We look forward to seeing you again soon!
Expérience négative: Summer 2023: Nice spacious gym with three floors, however, lots of machines are always under repair. Currently, the stair master has only 1/7 machines that are operable. A majority of the ones under repair have been down for the duration of the summer…. Fall 2023 literally after one month of repairs see the pic with highlighted circles…”UNDER REPAIR” once again and have been down for a while now….. Nov 15: Womens section all three stair master machines are down once again (pic with pink highlight)
Hello Reva, Thank you for visiting our gym and taking the time to review your experience! We apologize that the variety of machines we offer has been limited. The fitness center is equipped with quality equipment, which unfortunately can break down at times. We have a dedicated team of technicians that try to attend issues as quickly as possible and we understand there have been some delays due to part availabilities for some machines. Thank you again for bringing this issue to our attention, we truly value your feedback.
Expérience fantastique: Great facility, clean, everyone works hard to maintain a safe environment for fitness. The people at the front desk will do anything to ensure your experience is phenomenal, including the fitness manager. Thank you Yanna for going above and beyond, we certainly are happy we have always been taken care of the last 5 years !
Hello Joshua, Wow, thank you for taking the time to review your experience at Club16 Trevor Linden Fitness. We're thrilled to hear you've been a member with us for the past five years - that's definitely something worth celebrating! We are very proud of our facility and all of the hard work our staff put in to make sure it's clean and safe. A big thank you to Yanna specifically for always going above and beyond! Yanna is a passionate team members and she does her best to make sure every customer has a great experience, so hearing stories like yours makes us really happy. We hope you continue to enjoy your membership. Thanks again for your kind words!
Expérience fantastique: Hi my name is Shabana and I have personal trainer and his name is kaash and he is very good trainer and he keep push you to do better and he trying to make better version of myself and my mom and my sister also getting training by him and he is really good trainer.
Hi Shabana, Thank you so much for the wonderful review of Kaash, our personal trainer. We are delighted to hear that he is helping you and your family reach your fitness goals in such a positive and supportive way. It's great to know that his excellent instruction is making it possible for each of you to become better versions of yourselves. Please do not hesitate to let us know if there is anything else we can do to help further support you. We look forward to seeing you at the club soon!
Expérience fantastique: I am very thankful to PT Pranav Dhand for assisting my to lose 30+ pounds in just 3.5 months. Besides this, he helped my wife also to lose 20+ plus pounds. I appreciate his painstaking and arduous efforts towards his client. Seriously, his PT is value for money, time and health.
Hi Aakash, Thank you for your kind words and for sharing your success with us. We're thrilled to hear Pranav's expertise and personalized approach helped you and your wife achieve such incredible accomplishments. Our dedicated team works hard to help our members enjoy their fitness journey. Pranav is an essential asset in making this possible and we are proud of what he has achieved! We appreciate you taking the time to write this review and hope to see you soon at Club16 Trevor Linden Fitness! Enjoy the continued journey!
Expérience négative: Go at your own risk!!! all equipment are broken and can injure the user. Locker rooms filled with teens smoking and vaping. These are just a few, almost every machine is faulty and repair takes around 1 month
Hi Jaskirat, Thank you for taking the time to share your experience at Club16, we appreciate constructive feedback from our members. It's concerning to hear that the fitness equipment and services were not up to our standards, and we'd like to sincerely apologize. We are committed to providing quality facilities with safe and enjoyable workouts for our members. Jaskirat, we take feedback very seriously and would like to have an opportunity to further discuss the concerns you have mentioned. Could you please email us at [email protected] and send us your membership number and contact details? We look forward to discussing this further with you. Thankyou!
Expérience négative: Pathetic customer service. Please try other gyms too before visiting this one. First Issue: I paid upfront for Personal training and my trainer left the gym. I opted for 24 sessions out of which I exhausted 17 sessions and left with 7. Yanna (Fitness Manager) is on leave and Rajbir (Assistant Manager) said "I have signed a contract where it is written that "Personal Training fee is non-refundable regardless of any circumstances". First of all, I never signed any contract for Personal Training. When I asked them to send me the contract you are talking about, they are sending me a Regular membership contract. Earlier I was getting responses on email and now they are not even replying on email. I want my refund for the rest of the 7 sessions as I can't waste sessions with the new trainer who knows nothing about me. Second Issue: I joined in the month of September 2022 and they have added 2 times annual maintenance charges and service charges. I was like it's been just 8 months since I joined your gym and you guys deducted the annual fee twice. I thought I learned wrong that annual is yearly. Third Issue: OMG, the male washroom sucks. Since May 3rd, 2023 the urinal is clogged and no one is repairing that. I think it is before that when it got clogged. Recently they just put tape on the 2 urinal sections saying "Out of order" out of 3. That means the whole gym is using just 1 urinal. Fourth Issue: Since I joined the gym, I have never seen all the stair master exercise machines working. One, sometimes two remains out of order every time. Fifth Issue: When I signed up for Personal Training, I opted for 24 sessions, and the guy who was assisting me didn't tell me that by opting for Personal Training my regular membership will also be converted to a 1-year contract. I know it was my bad that I didn't read the contract carefully but at least they should tell their customer about this SCAM. Now, I have to pay for an entire year whether I am going to the gym or not. Many More Issues .................... I did tweet (to club16 )and email (to both the fitness manager and assistant fitness manager) about the issue of the personal training subscription. It's been days since I am trying to get a solution from them but no luck yet. Let's see, how many more days.
Hello Varun, Thank you for taking the time to share your experience with Club16 Trevor Linden Fitness, Varun. We value customer feedback and take it very seriously as we continuously strive to improve our services and commitment to our guests. We take a great deal of pride in providing excellent customer service to all of our members and guests and our sincerest apologies if this was not your case. Varun, we will contact you to review your concern with you and address any items that you have. We look forward to speaking with you soon!
Expérience négative: Staff chat amongst each other and are more concerned with socializing than working, they don't smile at guests and are uncomfortable to be around. There's this one female PT who will be on her phone while she provides a training session. Weights are NEVER removed from equipment, generally very untidy and unclean. But they have decent equipment. Also not a fan of their cancellation policy.
Hello, Thank you for providing feedback about your experience at Club16 Trevor Linden Fitness. We apologize that our staff vibes have been less than five stars - that's not the impression we want to make! Our team is passionate about providing a helpful, welcoming environment for all guests, and we will be reiterating these expectations with our employees. Additionally, we strive to provide an optimal training atmosphere and therefore details such as equipment placement and cleanliness are of the utmost importance - steps will be taken to ensure this. Lastly, our cancellation policy exists to keep things fair and equitable for all members, but if you have any questions or would like clarification on certain areas please feel free to contact us directly at 604-536-5552 and please have your membership information available so we can assist you efficiently. Thank you for taking the time to reach us.
Expérience négative: Cheap price. During Covid they charged late fee if you came more than a few min late to your 1h check in time. People don’t put free weights back in the right spot. Squat and bench press are occupied by people to sleep in for -1h at a time. I have a home gym now thanks club 16
Hi Anmol, Thank you for taking the time to review Club 16 Trevor Linden Fitness. We appreciate hearing your opinion and understand the importance of a safe, comfortable environment for our members both during and outside of Covid-19. Thank you for taking the time to review Club 16 Trevor Linden Fitness. We appreciate hearing your opinion and understand the importance of a safe, comfortable environment for our members both during and outside of Covid-19. We understand that it can be challenging when you can't find free weights in the right spot or find equipment occupied for long periods of time. We will bring this to our club team's attention and ensure we are working diligently every day to maintain the cleanliness and orderliness of all our facilities, as we value the comfort and satisfaction of all members. Thankyou for your feedback!
Expérience négative: Worst gym! Machines have been broken for 2 months now and they never fix it . Some equipment and dumbbells are missing all the time. They do charge an annual maintenance fee but never maintain anything. Its like they don’t care as long as people are signing up and paying the fees
Hello, Thank you for your review and for being a Club16 Trevor Linden Fitness member. Service and cleanliness are important to us and we apologize if we have not met our own high standards of customer service. We take all feedback seriously so please rest assured that we'll use your comments to improve our services. If you can share more detailed feedback on your account with us at 604-536-5552 and we can understand and address any specific maintenance issues. Thank you again for providing this feedback — it's always appreciated!
Expérience négative: Club 16 is not clean, equipment is all over the place. Some equipment isn't working has out of service on them, washroom on main level your require key to use and smell. If you tell employee that equipment or weight are not in right place, the will say we can't do anything, can't leave desk. The equipment that have tv screen don't have cable hook up all wire are broken. Cheap membership do have people come in but no improvement or fixing of equipment
Hi Rob, thank you for taking the time to share your feedback with us. We are sorry to hear about the way you feel about our services. We were trying to get in touch with you but we are unable to find an account with above username. Please feel free to call us at 604-536-5552 or email us at [email protected] providing us with your account details and we will get in touch with you as soon as possible. Have a great day Rob!
Expérience fantastique: Love this place to fit myself healthy. I love to do workout there. But its little bit crowded place . I spent 1 hour almost there after my job . I would recommend to everyone must join the gym for keeping healthy and fit .
Hi Sumanpreet, thank you for your kind words. We agree that during peak hours our facilities can get busier than normal and we apologize if this has caused you any inconvenience. Have a great day Sumanpreet!
Expérience négative: It's already like one year I joined this gym. And at that time one of the massager was not working. When the front desk people insist you to join they show u that this is the only gym with hydro massager and ask u to go for expensive membership to get that facility. Since last three months both the massager r not working. The front desk people doesn't care. They don't even care. They say there is no manager. I hope someone responsible is reading this and fix the problem there.
Hi Gurpreet, thank you for taking the time to share your feedback with us. Our maintenance team are working hard to ensure the equipment and services we provide at our facilities are maintained and safe to use. Sometimes due to supply chain delays cause the anticipated repair time to be pushed. We apologize if this has caused you any inconvenience. Have a great day Gurpreet!
Expérience fantastique: Really love this gym as a beginner. Maksud was my personal gym trainer. He is really passionate, focuses on your form and off course is very freindly. I was literally scared to go to the gym at first. But once i started having sessions with maksud i started enjoying coming to this place. Would definitely recommend if anyone needs a personal trainer. He will always understand and will accommodate as much as he can.
Hi Prabhjot, thank you for your kind words. We understand that going to the gym for the first time can be intimidating and we all have been there. That's why we are here to support everyone on their fitness journey. We are thrilled to hear that you have enjoyed your sessions with Maksud. Thank you for your recommendation. We hope you have a wonderful day Prabhjot!
Expérience négative: I am literally stuck in membership or personal training plan. I just want to cancel the membership and personal training but they said this is 10 days above but when i was signing up for PT they didn’t inform me about this policy .That’s completely a scam . They said i got an email of agreement but I got an email after signed on agreement So how I could read that agreement. Its completely doing fraud . Nobody’s going to help me if this will going on everyone will be get disappointed from them .
Hi Harpreet, thank you for taking the time to share your feedback with us. Transparency is one of our values and we are sorry to hear that you think otherwise. We always share our agreement terms at the time of sign up and send you the agreement, As you mentioned that you did receive the agreement, on the agreement it is clearly mentioned that you have 10 days to request for cancellation for any reason and get a full refund but after that you are in a 1 year term for the type of agreement you have signed up for. If you wish to discuss this further please feel free to call us at 604-536-5552. Have a great day Harpreet!
Expérience négative: I have not been a member since 2017. I was recently invoiced membership fees for November/ December 2022 and January 2023 because "I did not cancel back in 2017" and they "recently switched to a new system". Due to this I was threated with collections action and was forced to pay for facilities I did not utilize. Im not one to write a bad review but this was a terrible experience overall.
Hi Brandon, thank you for taking the time to share your feedback with us and we are sorry to hear about this. We were hoping to get in touch with you in order to resolve the concern but we are unable to find your account with the above username. Please feel free to call us at 604-536-5552 or email us at [email protected] providing us with your account details. Have a great day Brandon!
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