Gold's Gym Port Coquitlam

Expérience fantastique: It's a great place to work.Only the complaint would be.I wish there was a pool

Expérience négative: Good gym and equipment . Poorly managed . Gym used to be 24 hours. They change that and I was not compensated.

Expérience fantastique: Long time member, extremely satisfied with my membership, pricing and amenities. While very busy during peak hours, the gym is always clean and equipment well maintained.

Expérience fantastique: TRX class with trainer Parva was perfect today.Gym is very clean

Expérience fantastique: I've had a very positive experience with the gym and especially with my personal trainer Melina. Having her teach me how to use everything and set up plans for me has made it so that I don't need to think about my workout, rather I can just go on auto pilot and that's super relaxing after a long day of decisions at work. She has also given me the confidence to know what Im doing when I go to the gym on my own between sessions. She always has a positive attitude and constantly checks in with me and modifies my workouts according to how my body is feeling. Overall, Gold's has been a very worthwhile investment over the last 6 months and I'm very happy with my improvement in weight capacity and appearance.

Expérience fantastique: The respiration at front desk today morning is very helpful so as other people I meet today here.

Expérience fantastique: I'm now in my fourth decade of gym attendance (both in Toronto and here on the West Coast) and Port Coquitlam's Golds is by far the best. The best managed (ownership, executive leadership, and staff), the best outfitted and the best of fellow body builders. Simply the best!!

Expérience fantastique: Gold's gym is pretty cool. Good equipment and location -poco. I am grateful to find such dedicated person and will recommend this person to everyone who want to upbetter their healthstyle. It's difficult to get in shape with not guidance and positive attitude. So, I'm always looking forward to my pt sessions.  Two thumbs up for Melina. Light weightttt!!!!

Expérience fantastique: I love this gym! It has everything I need, and the atmosphere is motivating. I highly recommend it to anyone looking to get fit.

Expérience positive: Would be 5 stars if all the spray bottles worked properly and the steam room went hotter

Expérience négative: I think it's very disrespectful to pushing customer for getting membership too hard, and when they refuse and say they can afford to ask about their wages and make fun of them that way. Just stop pushing people that hard they wont give u an Olympic cup bro

Expérience négative: Check out all the other many 1-star ratings for Gold's Gym Port Coquitlam on Yelp reviews. Sick place.

Expérience négative: I am dissatisfied with the billing department and management . I canceled my membership two years ago, but I recently received a collection notice for a final amount due. I am confused as to why they didn’t charge my credit card or contact me directly before sending the bill to collections. Even after paying the amount due, I continued to receive collection notices, and the collection account wasn’t marked as closed on my credit report. Upon inquiring, I was informed that while the payment has been resolved in their local system, I must contact the credit collection agency to have it removed from their system. I am disappointed because I was not initially informed about the outstanding payment, my account was not charged directly, and now I am being asked to resolve the credit issue myself.

Expérience négative: If I could give it 0 stars I would. I joined with my partner years ago. We had cancelled two months in because the gym culture was hideous. I kept getting charged for services I was no longer using after communicating over the phone and email more than 5 times both my partner and I had cancelled. This is absolutely theft and horrible service. I now have a bill for 1240 dollars for services that I have not used 3 years later.

Expérience négative: Gold Gym Sucks !!!! Dont join this gym and get exploited. When you join they will treat you like god but when you try cancel they will suck every penny out of you. Thats what i got for being a loyal member for 10 years.

Expérience fantastique: The classes here are so fun, esp the yoga classes!! And also shoutout to Yakira the receptionist— she’s so encouraging in the mornings, even on the days I don’t want to workout

Expérience fantastique: Although sometimes crowded, there are enough and diverse types of functioning equipment that can be used sufficiently. Great staff too, especially the personal trainers including Ivan, who've given effective advice and workouts.

Expérience fantastique: This gym has been a great part and help to my mental, physical, and emotional successful journey so far. Finding a great place like this that creates a very positive and comfortable environment for me to work out has affected and increased my self confidence in so many areas of my life. I specifically want to say a big thank you to Yakira who’s always been genuinely friendly, helpful and always put a smile on my face when I walk in; even on days that I don’t feel like working out or being at the gym. Thanks Gold’s Gym Port Coquitlam and a special thank you to Yakira for being a part of my overall wellness journey; you’re amazing!

Expérience fantastique: Great Gym with great staff! Yakira is friendly, caring and knowledgeable! Highly recommend!

Expérience fantastique: My interaction with your worker Yakira Pais has been excellent. Makes a difference having good employees who helped me understand my options for the gym.

Expérience fantastique: Working out really intimidates me, but Yakira was so sweet. She made me feel so comfortable, makes for a much better experience. Thank you Yakira!!! :)

Expérience fantastique: Couldn’t be more grateful for Yakira’s warmth and friendliness that makes entering the gym as lovely as hitting a killer workout. Thanks Yakira!

Expérience fantastique: Golds is always a welcoming environment and Rayhanah provides a good atmosphere!

Expérience fantastique: This gym is the cleanest In the tri cities! Love the new pendulum and hack squat machines. Ray at the front desk provided the best customer service and happily answered all my questions

Expérience fantastique: Awesome gym! Found a community I could thrive and belong in. Great staff especially Rayhanah who seems to only show such a kind and welcoming demeanour! Recommend this gym to anyone just starting out or in the middle of their fitness journey

Expérience fantastique: Been going to this gym for awhile now, and while alot of gyms do have the same equipment- something brings me back to this specific gym and that is the staff. Specifically Yakira who works the front desk and has made my gym experience effortless from the very beginning. Her warm and inviting presence made me feel very welcomed and comfortable. I look forward to seeing her bright smile every time I walk in to workout. Going to the gym is not easy but knowing I get to see that friendly face encourages me to pick up my gym bag and get to it!!! Thanks Yakira for your energy and kindness!!!

Expérience fantastique: Wow, that is all I can say after my experience here. I have never had staff so accommodating and make me feel so welcome. This was the first gym I have ever gone too and I was nervous but Ray made me feel so comfortable the moment I walked in. I felt like this place is such a genuine and wonderful space. Thank you Golds and Ray for making my first experience there wonderful.

Expérience fantastique: I am so happy with my experience at golds gym. The front desk staff in specific Ray makes me understand why I pay for this gym. You do not get this service anywhere else. The professionalism and quality service I received was next to amazing, no actually it was perfect no other way to describe it.

Expérience négative: I was a member for YEARS and had fond memories of my time at golds however I am writing to express my severe dissatisfaction with Gold's Gym. Despite cancelling my membership in 2022 and having email proof of the cancellation, Gold's Gym has unjustly referred my account to a credit collection agency, which could have significantly impacting my credit score and causing undue stress. Their actions are not only unprofessional but also potentially unlawful. The customer service at Gold's Gym has been appalling. It was virtually impossible to speak with anyone directly to resolve this matter. I had to reach out to golds gym west broadway to get the proper email! IT IS NOT ON THEIR WEBSITE. The lack of communication and accountability is deeply concerning. If my credit score is harmed, I will definitely take legal action due to the severe implications it could have on my credit score and overall life. I strongly advise potential members to reconsider before joining Gold's Gym. Their handling of cancellations and customer service is utterly unacceptable. REPLY TO GOLDS PORT COQUITLAM: I have read your reply, but the situation remains unacceptable. Despite my membership being with the Langley club, the invoice provided by Gold’s Gym head office was from Port Coquitlam. This inconsistency only further underscores the disorganization and lack of accountability within your company. The credit collection agency pursued me on behalf of Gold’s Gym Langley, yet the invoice came from Port Coquitlam. The whole company appears to be a disorganized mess, causing undue stress and anxiety. I stand by my original review and strongly advise potential members to reconsider joining Gold’s Gym due to these serious issues.

Expérience fantastique: I’ve been coming to this gym for a few months now working with my Personal Trainer Ivan. I am doing rehabilitation from my motorcycle accident from a few years ago and wow! Ivan is a really great trainer who knows exactly what to work on every time I see him. I have noticed a huge improvement in my range of motion of my knees and other muscle groups that are very limited from my accident. Overall. I am very happy and pleased with my rehabilitation and progress with Ivan.

Expérience fantastique: If you're seeking a personal trainer who truly elevates your fitness journey, look no further than Ivan. I can’t recommend Ivan highly enough for anyone struggling with weight loss and fitness goals. Before working with him, I was stuck in a cycle of frustration and disappointment. Ivan’s approach transformed not only my body but also my mindset. He took the time to understand my unique challenges and crafted a personalized plan that was both realistic and effective. Ivan’s expertise and unwavering support were game-changers. His workouts were challenging yet manageable, and he consistently adapted them to fit my progress and needs. What truly set him apart was his genuine encouragement and belief in my potential. His positive reinforcement and practical advice helped me overcome mental barriers and stay motivated, leading to the most weight loss and improved fitness I've ever had! Thanks to Ivan, I’ve achieved results I once thought were impossible. His dedication and skill have made a profound difference in my life, and I’m grateful for his guidance every step of the way. If you’re struggling with your weight loss journey, Ivan is the trainer who can truly make a difference.

Expérience fantastique: This gym has such a great atmosphere and such wonderful staff! Yakira is so lovely and has made my experience here so enjoyable!

Expérience fantastique: Yakira did a great job answering my questions about the gym and made the entire experience pleasent! Would highly reccomend!

Expérience fantastique: I had the most amazing encounter with the lovely Yakira. She so sweet and kind! What an amazing young woman!

Expérience fantastique: Fantastic gym with great facilities. Thanks Yakira for all of your helpful and insightful suggestions, truly gold star behaviour!

Expérience fantastique: Great variety of equipment and enough squat racks that I rarely have to wait for one. Ray, at reception, is so welcoming and always says hi even when she's helping someone else out.

Expérience fantastique: Went here for a drop-in with my daughter that’s a member. The receptionist Ray was so sweet and friendly, her kindness brightened up my day.

Expérience fantastique: I went for a drop-in and really liked the gym and the staff. Ray was very helpful and knowledgeable. Will drop-in again!

Expérience négative: Don’t waste your time trying to call. They won’t ever answer. Instead waste your time and go in person. Only way to get anything done with them. They don’t answer emails either.

Expérience fantastique: Nice gym. I really love that receptionist Yakira who was able answer all my questions.

Expérience fantastique: Awesome gym, some big names show up! Thanks Yakira for always being a friendly face at the counter :)

Expérience fantastique: I had many questions about the facility. I chatted with Yakira. She was super patient, nice, and helpful. Thanks Yakira!

Expérience fantastique: The gym environment and equipment are amazing. Special shoutout to Ray at the front desk who was super friendly and helpful when I asked for help on a payment issue with my account.

Expérience fantastique: I always look forward to see Ray at the front desk when I come in. She always greets members with a big smile and make them feel welcome. Golds gym is privileged to have her as an employee as not only does she provide excellent customer service, but she is also hard working and goes above and beyond.

Expérience fantastique: Great variety of equipment and good amount of squat racks! Shout out to Ray at the front desk for being super friendly and welcoming! Overall great experience

Expérience positive: The good part about this gym is size and high ceilings. It feels nice and spaceous. As for conuslatants: tried to shame me into membership, lost any interest after realizing I'm not buying one on the spot. Nonetheless, gave me a free admission as promised Equipment is decent, changing room is okeish. You need to bring your own lock though

Expérience fantastique: Honestly I was super nervous to come into the gym but Yakira made everything so lovely. She had such a lovely demeanour and knew how to encourage me when I had my doubts. She is such a shining star and knows how to light up the room! What an incredible asset to have!

Expérience fantastique: Rayhanah is such a bright light inside that gym! She’s so kind by far the best employee.

Expérience fantastique: It is a nice atmosphere I haven't registered yet. if you guys love to gym saloon make sure you are asking for all payment details because if you don't ask they just provide the yearly or 6-month contract. Have a nice workout ✌️

Expérience fantastique: Didn’t know what to expect walking in but was greeted so nicely by the receptionist Yakira, she was so friendly. Overall good atmosphere and good location off the highway

Expérience fantastique: Great equipment and overall workout experience. That Shakira girl was very kind!

Expérience fantastique: I had a wonderful visit and a great workout. Reception was friendly and warm, Yakira was lovely to talk to.

Expérience fantastique: Yakira, the receptionist, has consistently made every visit a pleasure. She is always welcoming, friendly, and professional, creating a positive and inviting atmosphere from the moment you walk in. Yakira is incredibly attentive and efficient, handling check-ins smoothly and addressing any questions or concerns with a smile. Her exceptional customer service truly sets this gym apart. Thank you, Yakira, for making every visit enjoyable and stress-free!

Expérience fantastique: Yakira always provides me with exceptional service!! She always puts a smile on my face :)

Expérience fantastique: Rayhanah is so kind and very dedicated to her job, she always goes above and beyond with making sure everyone gets the help they need.

Expérience négative: The gym environment and equipment are top-notch. However, As a trainer I strongly advise against training with Ivan. He is not dedicated to his job and often neglects his clients, wasting their time and compromising their safety. His unprofessional behavior and lack of attention do not meet the gym’s standards. For a safer and more effective training experience, choose any other trainer.

Expérience négative: Lovely gym , love the equipments but My entire workout was disrupted because of the personal trainer Ivan. Me and my friend were working out and he kept on interrupting us and being rude for no reason at all. It happened more than 4 times and it made me feel unwelcome. He does not even pay attention to his own clients and kept on interrupting other people and not in a friendly way. 10/10 for equipment and zero for the experience.

Expérience fantastique: Thank you so much Mathew! I would like to thank Mathew for meeting him by accident during a visit to Gold Gym not too long ago. Thank you so much for being kind and detailed for a long time and explaining Gold gyms and how to exercise etc. for me who wanted to start exercising but didn't know anything about how to start.

Expérience fantastique: I joined Golds Gym PoCo when they first opened up and was very intimidated but about 2 years ago, I took the plunge and signed up for personal training! I was introduced to Maria Porcellato and my fear turned into confidence! Maria is very knowledgeable and supportive! I struggle with self doubt and self esteem issues but under the guidance and support of Maria, I feel strong and believe in myself! She pushes me to lift heavier, to do more reps but also knows when I just can’t do any more! For anyone looking for a trainer who will listen, I strongly recommend Maria!

Expérience fantastique: After not ever working out, it was important to find the right trainer. Maria is fantastic, she is patient with me. She is knowledgeable, she knows her stuff. She is encouraging, helpful. Maria is a great trainer. We work hard but we also have some great laughs. Couldn't be happier. Pam Clark

Expérience fantastique: I have been going to Gold’s gym for years. It is clean, well maintained and rarely feels over crowded. I’ve had the pleasure of working with their trainer Maria and she is phenomenal. She is knowledgeable, motivating, encouraging and keeps you accountable to achieving your goals!

Expérience fantastique: Mathew Lee is my favorite personal trainer. He knows how to teach barbel exercises. The training session fee definitely worth it!

Expérience fantastique: I had a personal training orientation session with Mathew. He is very knowledgeable and helped reduce my lower back pain. I will definitely recommend him!

Expérience fantastique: Personal training sessions with Maria Porcellato were really great! She is an excellent trainer; very knowledgeable, encouraging and positive. She creates a fun and friendly environment and helps you achieve your fitness goals. I highly recommend sessions with Maria!

Expérience fantastique: I find I actually look forward to my workouts. Importantly: My personal trainer, Maria, she is so fun to work with & she ensures that my technique is always correct to avoid any injuries.

Expérience fantastique: I highly recommend Gold's Gym, especially their personal trainers. I was lucky to be introduced to Maria and have been training with her for about 2 years now. She has worked with my injuries and has gotten me to do things that I never thought possible. She is very knowledgeable. The success I have had training with her has been amazing. She knows how to motivate and sets you up for success. Thank you Maria and thank you Gold's Gym!!!

Expérience négative: Think Twice Before Committing Long-Term While [Golds Gym BC] boasts quality equipment and maintains cleanliness, the overcrowded atmosphere significantly hampers the overall experience. It's not uncommon to wait upwards of 30 minutes for a machine, making workouts inconvenient and time-consuming. Furthermore, their aggressive marketing for annual memberships can be off-putting. They're persistent with their promotions, but don't be easily swayed. I recommend trying out the gym first before locking into a long-term commitment. Lastly, the cancellation policy leaves much to be desired. If you find the gym too busy to utilize, be prepared for a hefty $300 cancellation fee. Also, their classes didn't meet my expectations. They lacked variety and the quality I was hoping for. In conclusion, I'd advise potential members to consider these points before joining [Golds Gym BC].!!

Expérience fantastique: Getting back to fitness after cancer surgery and treatment has come with a lot of ups and downs. I was struggling to find the motivation and energy needed to push through both feelings of inadequacies as to what I was able to do physically and also the intimidation that comes from walking into a gym and not knowing your way around the machines. Luckily my friend Maria Porcellato is a personal trainer at Golds Gym and has helped me immensely with getting my confidence and strength back. Her knowledge of the body coupled with her sincerity and compassion and positivity has been a life changer for me. She is caring and supportive and an amazing motivator. Thank you to both Golds Gym and especially Maria for giving me back my confidence.

Expérience fantastique: Matthew was an amazing trainer. He was very kind and knowledgeable during our orientation session and I would highly recommend him to book with him for training packages. Thanks Matthew!!

Expérience fantastique: For the past year, I have been working out with the best personal trainer. Maria Porcellato has taken me on a fitness journey which changed my life. Her knowledge, motivation, support, and commitment is amazing. You inspire me and make me stronger everyday. Thank you so much Maria!!! If you need an experienced professional, Maria is it. I highly recommend.

Expérience fantastique: Going to the gym can be pretty intimidating, but Golds was a very welcoming gym. My experience got even better after i started training with Maria ! She was great at helping me achieve my goals, and we always had great laughs! Whether you are new to the gym or not, shes definitely your go to trainer.

Expérience fantastique: I enjoy going to Golds and have a had a great experience with Maria Poncelleto , the personal trainer . She individualizes your need and addresses your concerns . She is fun to workout with and sets times for your training based on your schedule . Thanks Maria !

Expérience fantastique: Super happy with my personal training experience with Maria P.! She knows her stuff and after 6 months of training with her, I felt the strongest and healthiest I'd been in a long time! Thanks Maria <3

Expérience fantastique: I was gifted a membership & personal training package by my husband and that’s how I met Maria. She has helped me achieve most of my goals: nutrition and physical. She has also helped me realize that feeling good is just as important as looking good. Maria has been my sounding board, letting me vent and she’s been positive & encouraging through it all. Two years later she’s still my go to PT.

Expérience fantastique: I was nervous joining this gym as a woman who wasn't fit already. I had this idea that I didn't belong. I signed up for personal training to get some knowledge about fitness and how to properly exercise. I had the pleasure of working with Maria as my personal trainer, she was amazing! She made me realize that I did belong, she motivated me and helped me get to a place with my fitness level that I felt confident. I continued to see her well longer than I had anticipated I would because i really enjoyed working out with her. I highly recommend Maria in the personal training department to anyone! She's fantastic.

Expérience négative: Dear Management, I am writing to express my disappointment with the experience I had at your establishment today. When I arrived at 6:30 PM with a guest pass, I was informed that my guest would need to pay the full price of entrance because it was "close to closing." This policy was not communicated to me when I received the guest pass, nor is it stated on the pass itself. Additionally, I found the behavior of the woman behind the reception desk to be rude and unwelcoming. As a valued customer, I expect transparency and professionalism in customer service. This experience fell short of my expectations, and I would appreciate clarification on your guest pass policy and an assurance that steps will be taken to improve customer service. I look forward to your response and hope to see a resolution to this matter.

Expérience fantastique: Amazing team at Poco! Naylani and Alex are very friendly and always goes above and beyond to help out Love the vibe and overall coolest staff ever

Expérience fantastique: Naylani is a super sweet and helpful staff member! She does a great job at fostering a more friendly relationship with you and therefore greater sense of belonging and community! I also appreciate the diverse range of machines available in he gym, and the women's only section!

Expérience fantastique: They honoured a deal they sent me via email and then gave me a free assessment and training session with Fernando. He was great. Appreciated his energy and patience as I was late for our appointment.

Expérience fantastique: I like this gym. After so many years of not working out, this gym got me going. Personal trainers are all good. I loved Fernando's training. Nice work. Thank you.

Expérience fantastique: The gym is very tidy and the staff is very nice. There's a wide variety of gyms and the intense atmosphere at Gold's is like no other.

Expérience fantastique: Great gym, Naylani is awesome, she is so helpful around the gym, very knowledgeable and very friendly. The gym is nice and clean, lots of equipment! I would recommend this gym.

Expérience négative: DON’T SIGN A CONTRACT WITH THEM EVER. I specifically asked if the contract is going to be for a year only,you guys been so much in business know that the clients forget things and taking advantage of it. Why don’t you send an email at the end of the contract asking if we want to continue coming to the gym??? You always send emails with promotions,offers why not one email asking about continuing the contract??? Also why takes 30 days to cancel??because you are taking the money,that’s why,it’s a scam. You should stop the payments from the date you received the email,especially that you keep track with the app if we using the facility or not. Next time I will read the reviews more carefully

Expérience négative: Such a dishonest establishment ran by management that clearly don’t train their staff. I cancelled my membership and was told by a staff member that I was “all clear”. Next thing you know I owe 800$ and my account is in collections because my account wasn’t actually cancelled and they refuse to make it right. Spend your money elsewhere and don’t risk going here.

Expérience négative: Scammers - I cancelled my membership and it took them a year and multiple IGNORED emails to finally process it. When I asked about a refund they said they’d “get back to me” it’s been 3 weeks and still no response…. Back to ignoring emails again.

Expérience négative: Worst gym ever Total SCAM I came as a guest they forced me to get a membership with the promise of if I cancel in 10 days I am not gonna be charged anything after a day I emailed to cancel but never got a proper respond now I’ve been charged for 2 months and still they are not giving me an answer. This gym feels more like a dealership than a gym just go somewhere else it doesn’t worth it.

Expérience négative: I had a terrible experience with this gym. My wife and I had account with them and I even brought 4 friends in this Gym. During the Covid, I couldn't go to the gym and they sent my account to a collection company. I had an email from their manager that he has freezed my account but they don't care because the manager has changed. Now, after 1 year, it has affected my credit, and I can't get a loan. I won't make any agreement with any GoldsGym anymore.

Expérience négative: I've been a member of Gold's Gym in PoCo for several years, and while I love the facilities and the classes they offer, I've had some frustrating experiences with their promotions and false advertising. I left Gold's Gym in 2021 because they didn't offer Zumba classes, which are essential to my fitness routine and the only services I need from my membership. I then switched to Fitness World but always wanted to come back to Gold's Gym in PoCo as long as they were able to get back Zumba classes and allow for enough people to participate to the class. However, my experience with their promotional offers has been disappointing. A friend told me about the 'Get What Your Friend Got' Promo, and managed to get her friend's rate. But when I tried to do the same with my friend Nancy, my request was declined, despite the lack of clear conditions on the website. This felt like false advertising to me. Furthermore, I received a text message a few days ago from Gold's Gym offering a special rejoining rate between Feb 15-19, promising a 1-year membership at the same rates. I initially joined at $13.99, but when I inquired about getting that rate back, management offered me $21.99 instead. This inconsistency and lack of follow-through on promises are frustrating. What's most upsetting is that while $8.00 (bi-weekly) may not seem like much especially for institutions like Gold's Gym, it's a significant amount to me. I've repeatedly asked for my old rates back, as I left the gym solely because they weren't meeting my needs. Despite their advertisements and promises, I still haven't received any resolution. Overall, while I appreciate the gym itself and the classes they offer which is why I rejoined last month despite not being happy with the rate extended to me but I'm disappointed with Gold's Gym's false advertising and unfulfilled promises regarding promotions and rates. It's disheartening to feel like a loyal customer isn't valued or listened to. All I am asking is to get my old rate back, and it seems like all they are doing is enticing people to join and give them cheaper rates forgetting or ignoring those who are there and supporting them. They balance or priority between Acquisition & Retention doesn't feel right.

Expérience fantastique: I am super happy that I signed up here. The people who come here are more serious about a good, balanced and hard work out - which is quite motivating too. Great variety of different machines and cardio equipment.

Expérience négative: My husband is a member at this gym and he has several free one day pass for his guest ! Today its the first time I came to this gym ! I almost was 30 minutes on way to arrive in the early morning but the reception after 10 minutes waiting at 6 a.m and filling the forms and signing , told me the sales person is not here and I cant do the job and you have to pay almost $30 for coming in for 1 session !!

Expérience négative: Staff wouldn’t let my friends in because they haven’t updated their ID’s (they had their lease to prove they live down the road). Manager called us to come back in, asked us to give him a couple minutes so he can sort out our passes, but he never came through with the passes. Wasted our time. Front staff was friendly enough I guess.

Expérience fantastique: I had a great orientation with Melina. She show me important information about my body weight, fat percentage and muscle mass. Also she gave me a few tips to improve my squads. I strongly recommend her.

Expérience négative: From my limited experience this is not the best facility available in the area. The customer service and management at this location is simply put not good. It isn’t atrocious but it is not up to what most would consider a good standard. Manager (‘J’) is unwilling to make time or provide reasonable responses to inquiries. Answers questions through his staff rather than ensuring customers feel heard. Staff at front desk are very friendly however. Do not recommend even for a trial as they will hang on to technicalities to avoid following through on what they promise/offer (as evidenced by many reviews, not just this one). I would recommend reading on in the reviews to build a more full opinion. Not many are positive and the ones that are positive look like their origin may be from within the gym. As many seem to agree on, the management here lack the ethics and/or caring that is expected from a brand like this. I wrote this review after taking time to reflect and shake off the negative feelings. This was still my opinion

Expérience négative: This is a horrible gym. Do not waste your money to train there unless you like being in an overcrowded facility with not enough equipment and customers that have never heard of "gym etiquette." I foolishly signed in to a 2 year membership that I paid for and honoured even though I left the gym in less than a year to find a better facility. Gold's continued to charge me after my 2 year membership period and added interest charges that totalled over $400.00 after the fact. I was forced to give Gold's 1 star in order to post this review. There would be no stars at all if that were an option. Avoid getting burnt by this substandard company.

Expérience négative: For me to take time out of work and write a review is a lot, nor do I like to cause trouble. I just want to share my experience that can save others a hassle and potential harassment. Being a nurse and also a business owner, I didn't think I would go through a major downfall. Life happened where I lost my house and had to move in with relatives while I went through counselling and getting back on my feet now 2.5years later. These guys sent me to collections for over $600.00 not because of gym time I used but because OF A CONTRACT. Even knowing the circumstance I was in. With that being said, started then harassment phone calls, once again because of a CONTRACT. We are in an era where please try to refrain from any signage of contracts as possible. Then this year they sent another total to collections for an account that did not exist trying to collect extra money. Thank God I still kept the email of confirmation from 2.5 years ago. When I called, I knew I also needed email proof so they don't lie. Instead of an apology of trying to extort more money and sending it to collections, the women recanted and said she didn't have proof in writing but I sent the previous email for account closure and final receipt from the years prior. These idiots have caused so much time wastage and stress. To make time to even do this review, I'm at work on my break. I could of course not afford a lawyer than whereas I can now and would of fought this just for the purpose of humanity. I have a membership with Club 16/She's Fit, Club Pilates and a personal trainer now. They are not like this. Transparency is key and this company really will Destry you when there is a bigger picture in life. DO NOT SIGN UP WITH THEM. THEY HAVE NOT CHANGED ANYTHING. Anyhow if you go through something in life, the customer service you will received from this company is beyond disgusting. There are many companies with policies in place like ones I work for and I own where we consider cancellation of services and deposit based on individual need. I will be posting more on my blogs in the upcoming months in regards to contracts. Also when approaching them, assure you have it in email - which is what I did to assure they didn't falsely take more money.

Expérience négative: The gym is way too crowded, people there are not respectful. The membership took 10 minutes to signup. However, the cancellation took over a month and still hasn’t been processed yet. They will promise you no questions asked policy if you need to cancel in the first 10 days, but a guy in the management was very rude and he interrogated me like a cop and treated very poorly questioning my affordability and saying “of course you are going to club 16” - why is that any of your concern where I go next? I had to talk to 2 different people just to know that I can simply send an email to cancel.

Expérience négative: AIR CONDTIONING IS HORRIBLE. It's so freaking humid!! This gyms quality has gone so downhill in the last year, it's honestly making me want to quit this gym, and I made the effort to come from Maple ridge because it use to be decent.

Expérience fantastique: I was blown away by the customer service I received when I first came in with my sister as a guest. Cole showed us around the entire gym letting us know what Golds gym had to offer in PoCo. From the welcoming community to the outstanding customer service, the gym had everything I needed to do my full week workout rotation. Something not many gyms I’ve been to have. 5/5 would recommend asking for Cole for the tour!

Expérience fantastique: The gym is good. Also, my personal trainer is Kourosh, he is the best trainer you could possibly work with, he is so patient and spends a lot of time to make sure you are reaching your body goals! Thanks Kourosh!

Expérience négative: Smells like sewage, owner is too cheap to turn on the A/C even in 40* heat, creepy staff, women’s section is a 10’ by 10’ joke, hip abductor machine has been broken for a year without anyone deciding to fix it, too many cardio machines and not enough racks and bars. Spend your money elsewhere - probably better off going to a club 16 if you are capable of ignoring the teenagers.