Club16 Trevor Linden Fitness
Informations sur Club16 Trevor Linden Fitness
Heures d'ouverture
- Dimanche: 7h-19h
- Lundi: 5h-22h
- Mardi: 5h-22h
- Mercredi: 5h-22h
- Jeudi: 5h-22h
- Vendredi: 5h-21h
- Samedi: 7h-19h
Notre commentaire de FitFit Canada sur Club16 Trevor Linden Fitness :
Le Club16 Trevor Linden Fitness à Langley, Canada, offre des installations à la pointe de la technologie avec une grande variété d'équipements, ce qui en fait un excellent choix pour les passionnés de fitness de tous niveaux. Les membres apprécient le personnel amical et serviable, en particulier les réceptionnistes enthousiastes qui contribuent à une atmosphère accueillante.
Points Positifs :
- Une grande salle de sport propre avec un équipement moderne.
- Des entraîneurs personnels excellents, tels que Trevor et Ben, qui sont loués pour leur savoir-faire, leur motivation et leurs programmes d'entraînement personnalisés.
- Un environnement communautaire solidaire, ce qui en fait un excellent endroit pour les débutants et les adeptes de la salle de sport expérimentés.
- Offre des cours collectifs amusants et des zones spécialisées comme la section "She’s Fit" pour les femmes.
- Les membres ont signalé des améliorations significatives de leur condition physique et de leur confiance grâce à l'aide des entraîneurs.
Axes d'Amélioration :
- La salle de sport peut devenir assez fréquentée, surtout aux heures de pointe, ce qui entraîne des temps d'attente pour certains équipements.
- Des retours indiquent des problèmes de maintenance des équipements et des délais de réparation prolongés.
- Des préoccupations ont été soulevées concernant le service à la clientèle relatif aux annulations d'adhésion et aux politiques de paiement, que certains membres ont trouvées déroutantes ou frustrantes.
Malgré certaines critiques, le sentiment général est positif, de nombreux membres exprimant satisfaction dans leur parcours de fitness au Club16 Trevor Linden Fitness.
Services, machines et classes dirigées
Club16 Trevor Linden Fitness: Avis
Expérience fantastique: I've been going for almost a year. The staff is friendly and the equipment is in good shape. Overall, a good environment to workout in. Occasionally it seems like some equipment may take awhile to fix but there could be a logistical reason for that.
Hi Melisa, Thank you so much for taking the time to share your experience with us and for giving us a 5-star rating! We're thrilled to hear that you've been enjoying your workouts and that our staff and equipment have met your expectations. We appreciate your understanding regarding the maintenance of our equipment and are always working to improve our response times. Your feedback is invaluable to us, and we look forward to continuing to support your fitness journey. Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: Amazing Experience with Trainer Ben at Club 16 Langley! Working with Ben over the past five months has been an absolute game-changer for me. I had the privilege of doing 36 sessions (two per week) with him, and I couldn’t be happier with the results. Ben's attention to detail and his straightforward approach made all the difference. He emphasized that results are achieved in the kitchen, and he was right! I followed his diet plan, worked hard to hit my protein goals each day, and stuck to his recommendation of at least 30 minutes of cardio five times a week. Ben pushed me hard during our sessions, and it paid off. When I started, I was nearly 30% body fat and weighed 250 lbs. Now, I’m down to 213 lbs, 18.7% body fat, and I can deadlift 305 lbs! I’ve gone from wearing XXL shirts to a size Large, and my waist has shrunk from 40 to 34 inches (though I’ll admit 34 is a bit snug—but I’ll make it work, haha!). Beyond the physical transformation, my confidence has skyrocketed, and the biggest win for me is that my sleep has significantly improved, which was my primary reason for starting this journey. Ben not only helped me achieve these incredible results but also gave me the knowledge and confidence to continue my fitness journey independently. Thank you, Ben, for pushing me to be my best and for being such a dedicated and supportive trainer. I can’t recommend him enough!
Hi Damion, Thank you so much for sharing your incredible journey with us! We're thrilled to hear about your amazing experience with Trainer Ben at Club 16 Langley. It's inspiring to see the dedication and hard work you've put into achieving such fantastic results. Ben's commitment to his clients is truly commendable, and we're delighted to know that his guidance has made such a positive impact on your life. Your transformation, both physically and mentally, is a testament to your perseverance and Ben's effective training approach. We appreciate your kind words and recommendation. Stories like yours motivate us to continue providing the best support and environment for our members. Keep up the great work, and we wish you continued success on your fitness journey! Best regards, The Club16 Trevor Linden Fitness Team
Expérience positive: Decent amount of equipment. Gets busy but not as bad as some other gyms.
Hi Nathan, Thank you for taking the time to share your feedback with us. We're glad to hear that you appreciate the variety of equipment available at Club16 Trevor Linden Fitness. We understand that a busy gym can sometimes impact your experience, and we're continuously working on ways to improve this for our members. Your insights are valuable to us, and we hope to enhance your visits in the future. If you have any additional suggestions or feedback, please feel free to reach out to us directly at [email protected]. Best regards, The Club16 Team
Expérience négative: Worst payment plan … still takes money even if you cancel the plan
Dear Ibrahim Simak, Thank you for taking the time to share your feedback with us. We are sorry to hear about your experience with our payment plan and any inconvenience it may have caused. Your feedback is important to us, and we would like to address your concerns. Please reach out directly to us at [email protected] at your earliest convenience so we can look into this matter further and assist you in resolving any issues. We are committed to ensuring our members have a positive experience, and we appreciate the opportunity to make things right. Thank you for bringing this to our attention. Sincerely, The Club16 Trevor Linden Fitness Team
Expérience négative: The gym itself is pretty solid, it's big and there's lots of equipment. It gets busy, but that's to be expected. No complaints in terms of the facility or the equipment. Sometimes locker rooms get nasty but staff for the most part are doing their jobs. The reason they get 1/5 stars is because this company has the most ridiculous predatory late-fee policies I've ever seen, and they truly don't deserve your support. You probably won't be affected by it if all you care about is the gym, but should you support shady business practices that try to take advantage of Canadians who are struggling? Their whole thing is that they're an affordable gym, costing $10 bi-weekly. But if you somehow manage to incur a late fee, boom you are charged over entire months worth of fees ($20). Who is even getting hit by late fees? People who are facing tough times. The predatory policies this company has in place to take advantage of/punish people who are trying to save money by going to a cheaper gym is honestly ridiculous. I've incurred late fees on a couple of occasions, and have paid the balance within a few days. But they have zero tolerance and zero accommodation beyond removing only your first ever late fee; after that they will hit you repeatedly with this line that, "I totally understand where you're coming from" x5 "but it's our policy!" What a great policy. I have never seen any company with such outrageous predatory fees. Imagine if you were late for your phone bill payment, and "the policy" was to increases the bill by 2x? Ludicrous. Let's not to forget to mention, they don't even mention these fees when you sign up. There's even another $50+ dollar fee you have to pay after 50 days for some reason they don't mention. Of course, the contract has it all in fine print so they can say you should be aware of it and they did mention it, since you will have no proof they didn't. I mentioned this and the person who signed me up said "I take full responsibility if I didn't mention it" but followed that up with "but there's nothing I can do." How helpful. How are you taking responsibility then? Disgusting business practices that don't deserve any support. Just look at all the reviews talking about how they keep charging after you cancel etc. too. I will be leaving this gym as soon as possible and never looking back. EDIT: From their own website: "What happens if one of my payments fails?" "We understand that this can happen now and then, simply log into our app and you can make the payment on the app the day it is due." No mention of any late fee. Shocker.
Hi Ben, Thank you for taking the time to share your detailed feedback with us. We appreciate your positive comments about our gym facilities and equipment, and we're glad to hear that you find them satisfactory. We sincerely apologize for the frustration and inconvenience you've experienced regarding our late fee policies. Your concerns about transparency and the impact of these fees are important to us, and we take them seriously. We strive to ensure that all our members have a clear understanding of our policies, and it's clear we need to do better in this area. Your feedback will be shared with our management team as we work to improve our communication and policies. We value your input and are committed to making changes that enhance our members' experience. If you have any further questions or would like to discuss this matter in more detail, please feel free to reach out to our customer service team at 604-961-9359. We hope to have the opportunity to address your concerns and regain your trust. Thank you again for your feedback. Best regards, Tamara Club16 Trevor Linden Fitness Customer Service Team
Expérience négative: Literally a scam. Had to close my bank account to get them to stop charging me. I still get emails from them every now and then begging for me to come back. Someone desperately needs $30/m, apparently? Please close your business ASAP.
Hi Joshua, I'm really sorry to hear about your experience. It's important to us that our members feel respected and valued, and it sounds like we fell short in your case. Your feedback is crucial, and we'll be looking into this matter to ensure it doesn't happen again. If you have any further details you'd like to share, please feel free to reach out to us directly at [email protected] and we'd be glad to help! Thank you for bringing this to our attention. Best regards, Club16
Expérience négative: The Langley location was great (5/5 stars) but the business model of Club16 is a 0/5 stars. Good variety of equipment at a reasonable monthly rate, giving good value for money if you are a long-term club member who uses the gym regularly. However, the cancellation process for a membership is a NIGHTMARE. They make it extremely difficult to cancel and won't cancel right away, but will continue to charge you for another 1-2 months after you finally reach someone and convince them you want to cancel your membership. This resulted in the total costs being over $100 for a one month membership that I had when I was in town for work. Would only recommend this gym if you plan on using it for more than one year.
Hi Kyle, Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed the Langley location and found the variety of equipment and monthly rates to be satisfactory. However, we're sorry to learn about your frustrating experience with the cancellation process. Your comments are important to us, and we take them seriously. We understand how crucial it is for our members to have a smooth and transparent experience, especially when it comes to membership changes. We will certainly look into this matter to see how we can improve our processes and ensure a more seamless experience for our members in the future. Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future. Best regards, Club16 Trevor Linden Fitness
Expérience fantastique: I just had a personal training at club 16 langey location once I joined a membership. It was a well organized training sessions overall and my trainer Ben, he is a very passionate and knowledgeable trainer helped me go through to recover my old injuries throughout my training sessions and also gave me a supported, positive feedback when I try to do my best to push the limit and now I just feel right to get back on track and keep me going to stay active. I want to say thank you to all staff, front desk and Vincent...and kudos to Ben!
Dear Joan, Thank you so much for taking the time to share your experience at our Langley location! We're thrilled to hear that you had such a positive experience with your personal training sessions. It's wonderful to know that Ben's passion and knowledge have made a significant impact on your fitness journey, especially in helping you recover from old injuries and motivating you to push your limits. Your kind words about our staff, including the front desk team and Vincent, are greatly appreciated. We are committed to providing a supportive and encouraging environment for all our members, and it's fantastic to hear that you feel right back on track and motivated to stay active. Kudos to Ben indeed! We will make sure to pass along your gratitude to him and the rest of the team. Thank you once again for your kind review, and we look forward to continuing to support you in your fitness journey. Best regards, Club16 Trevor Linden Fitness
Expérience fantastique: I have been at Club 16 for almost 2 years but never really fully utilized the facility because it was intimidating, seeing others know what they are doing and I don't and not know how to use the equipments. I decided to get my husband signed up and have him work out with me and get help. He suggested why not do a couples training sessions. Our persinal trainer Ben, was very kind and informative. I have prior injuries and he took those seriously and taught me what to do and not. He was pushing us just the right amount. We have completed our 12 sessions with him and we'll go on our own, do the work outs we learned with gained confidence and hopefully half a year later we want to regroup with Ben and do refresher sessions. Highly recommend Ben if you want to get a PT.
Hi Alice, Thank you so much for sharing your experience with us! We're thrilled to hear that you and your husband have had such a positive journey at Club 16. It's wonderful that Ben was able to provide the guidance and support you needed, especially considering your prior injuries. We’re glad to know that his approach helped build your confidence and knowledge in using the equipment and performing exercises correctly. Your recommendation means a lot to us, and we’ll be sure to pass along your kind words to Ben. We look forward to seeing you both continue your fitness journey and hope to welcome you back for those refresher sessions in the future. Keep up the great work! Best regards
Expérience fantastique: I had personal training and I thought it was very beneficial for me. It helped me learn new things and get acclimated to the gym setting. My trainer was Trevor Nguyen and he made a program that combined my fitness goals well with my fitness level/abilities. Trevor was very amicable and pushed me just enough to make improvements without getting discouraged. He was very knowledgable and answered any questions I had and even offered dietary guidance to help my progress.
Hi Carol, Thank you so much for sharing your positive experience with us! We're thrilled to hear that you found your personal training sessions beneficial and that Trevor Nguyen was able to create a program tailored to your fitness goals and abilities. It's wonderful to know that his amicable approach and expertise made a significant impact on your fitness journey. We'll be sure to pass along your kind words to Trevor. Keep up the great work, and we look forward to supporting you in your continued progress! Best regards, The Club16 Trevor Linden Fitness Team
Expérience positive: I worked with Roxana as my personal trainer for 36 sessions it was amazing experience and I learned a lot about proper way to use the equipment to avoid injury. My confidence in the gym grew significantly working with her. I now feel like I have the knowledge and skill to continue on my fitness journey solo. I want to thank her for everything she taught me along the way. The only reason I gave 4 stars instead of 5 is due to the pricing for a personal trainer was quite expensive.
Hi Stephanie, Thank you for sharing your experience with us! We're thrilled to hear that your sessions with Roxana were so beneficial and that you gained confidence and knowledge in the gym. It's wonderful to know that you feel prepared to continue your fitness journey on your own. We appreciate your feedback regarding the pricing of personal training sessions. We strive to provide the best possible service and value, and your comments will help us in our ongoing efforts to improve. Thank you again for your review and for choosing Club16 Trevor Linden Fitness. We wish you continued success in achieving your fitness goals! Best regards,
Expérience fantastique: I hired Trevor as my personal trainer. Not only did he hear what my goals are but he also help document my progress and created a fitness plan for me to achieve my goal even when the personal training program ended. So thank you Trevor.
Hi Jenny, Thank you so much for sharing your positive experience with Trevor! It's wonderful to hear that he was able to listen to your goals, document your progress, and create a fitness plan tailored to your needs. We're thrilled that you found value in the personal training program and that Trevor's guidance has set you on a path to success even beyond the program. Your kind words and high rating mean a lot to us. Keep up the great work on your fitness journey! Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: I’ve been training with Trevor Nguyen for several months, and the experience has been amazing! He took the time to understand my goals and tailored a program that truly works for me. Trevor is knowledgeable, motivating, and makes each session enjoyable. I’ve seen significant improvements in my strength and fitness, all while feeling supported and encouraged. I highly recommend Trevor for anyone looking to grow and improve in the gym!
Hi Aman, Thank you so much for sharing your positive experience with Trevor Nguyen! We're thrilled to hear that you've found his training sessions both effective and enjoyable. It's fantastic to know that his personalized approach and motivational style have made a significant impact on your fitness journey. Your recommendation means a lot to us, and we’re excited to continue supporting you in achieving your goals. Keep up the great work! Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: Switched from another gym I was with for 7 years and so happy I did, so many machines for leg days and the gym has so many amenities for the price, very happy! Asia is great and made the sign up process seamless.
Hi Taelor, Thank you so much for sharing your positive experience! We're thrilled to hear that you're enjoying the variety of machines and amenities we offer. It's fantastic to know that Asia made your sign-up process seamless. We're glad to have you as part of the Club16 Trevor Linden Fitness family and look forward to supporting you on your fitness journey. Best, The Club16 Team
Expérience fantastique: I’ve been working out here since this location has opened. But the service and cleanliness of the club has elevated recently. Keep up the great work Jamie and Team!
Hi Mark, Thank you so much for your kind words and for being a loyal member since our opening! We're thrilled to hear that you've noticed improvements in our service and cleanliness. Jamie and the team work hard to ensure a positive experience for all our members, and your feedback means a lot to us. We'll definitely keep up the great work! See you at the gym! Best regards, Club16 Trevor Linden Fitness
Expérience fantastique: Brendan is great personal trainer, highly recommend. He's whopped me and husband into better shape. He's very knowledgeable and motives me to push further. I enjoy his energy and guidance **Highly recommend**
Hi Dani, Thank you so much for your glowing review! We're thrilled to hear that you and your husband have had such a positive experience with Brendan. It's fantastic to know that his knowledge, motivation, and energy have made a significant impact on your fitness journey. We appreciate your high recommendation and look forward to continuing to support you both in achieving your fitness goals. Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: I had Ben as my personal trainer at Langley location. The program was enjoyable and fulfilling. Thank you very much for being patient and encouraging! I had a great time during our training sessions.
Hi Jaymie, Thank you so much for sharing your positive experience at our Langley location! We're thrilled to hear that you enjoyed your training sessions with Ben and found the program both enjoyable and fulfilling. Your kind words about his patience and encouragement mean a lot to us. We look forward to seeing you continue your fitness journey with us! Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: Got Brendan as a personal trainer and he's amazing! I've learned a ton, and seeing great results.
Hi Maianmia, Thank you so much for sharing your positive experience with Brendan! We're thrilled to hear that you're learning a lot and seeing great results. Our trainers are dedicated to helping members achieve their fitness goals, and it's wonderful to know Brendan has made such a positive impact on your journey. Keep up the fantastic work, and we look forward to supporting you every step of the way! Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: Earlier this year, I received personal training from Trevor Nguyen at Club 16 in Langley and he was excellent! I was starting with zero knowledge of what to do. Trevor assessed where I was at & then developed a personal program for me. With his coaching & guidance, I was able to accomplish my fitness goals. He also prepared a fitness regimen for me to use on an ongoing basis on my own. I am very grateful to Trevor & I highly recommend him!
Hi James, Thank you so much for sharing your positive experience with Trevor Nguyen at our Langley location! It's wonderful to hear that Trevor was able to assess your starting point and develop a personalized program that helped you achieve your fitness goals. We're thrilled that his coaching and guidance made such a significant impact on your fitness journey. Your recommendation means a lot to us, and we will be sure to pass along your kind words to Trevor. Keep up the great work with your ongoing fitness regimen! Best regards, Club16 Trevor Linden Fitness
Expérience fantastique: I’ve been training with Maddie at the Langley Club 16 location for the last couple of months. She is an amazing trainer, so far she has helped me lose 15lbs and over 21.75” I’ve worked out on and off over the last 10 years and I can honestly say that she has been the best trainer I’ve ever worked with. I love her bubbly personality, she always has a smile on her face and has a vast knowledge in personal training. She’s kept me on track with my workouts and knows when it’s time to change up my training routines. I have never been happier and look forward to all that is coming. I actually look forward to coming in to the gym knowing I’m working with Maddie.
Expérience fantastique: The Best Gym good. Julia, Vinita, Ryan and my trainer ben are all amazing. everyone is great here.
Hi Sonu, Thank you so much for your fantastic review! We're thrilled to hear that you had such a positive experience with our team, including Julia, Vinita, Ryan, and your trainer Ben. It's wonderful to know that everyone has contributed to making your time at Club16 Trevor Linden Fitness enjoyable. We appreciate your support and look forward to continuing to help you achieve your fitness goals! Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: I’ve had a great experience at Club16 especially thanks to my trainer Trevor Nguyen. When I joined, I was dealing with a knee injury that limited my physical activity. Trevor carefully assessed my situation and tailored a workout plan that promoted healing and avoided aggravation. Trevor’s expertise in anatomy and rehabilitation is evident, and I’ve seen significant improvements in my knee’s strength and flexibility. He’s been instrumental in helping me progress safely toward my overall fitness goals. I highly recommend Club16 and Trevor for anyone looking for personalized, knowledgeable support in their fitness journey.
Dear Hadia, Thank you so much for sharing your positive experience at Club16 Trevor Linden Fitness! We're thrilled to hear that Trevor Nguyen has been able to assist you so effectively with your knee injury and overall fitness goals. It's wonderful to know that his expertise in anatomy and rehabilitation has made such a significant impact on your journey. Your recommendation means a lot to us, and we're delighted to have you as part of our community. We'll be sure to pass along your kind words to Trevor. Keep up the great work, and we look forward to supporting you in your continued progress! Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: The one of the best gyms I have ever been to so far. I have been working with PT. Trevor Nguyen, and I can tell he is the best trainer ever. Every day is a new challenge to achieve the goal we set at the beginning, and I can tell I made 100% progress from the day I started. He is an excellent PT who tracks individual trainees' performances. My girlfriend and I had doubts due to our injuries, but his kinesiology degree and rehabilitation techniques helped us to not get injured. We built a strong core and added progress day by day. My girlfriend and I like working with him.
Hi Yigit, Thank you so much for your fantastic review! We're thrilled to hear that you and your girlfriend have had such a positive experience at our gym. It's wonderful to know that Trevor Nguyen has been instrumental in helping you both achieve your fitness goals while ensuring your safety and well-being. His dedication to tracking individual progress and applying his expertise in kinesiology and rehabilitation truly sets him apart. We're proud to have him on our team and delighted that you enjoy working with him. Keep up the great work, and we look forward to supporting you on your fitness journey! Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: Top notch training with Trevor! Knowledgeable and supporting. I feel stronger and more tone, after just 12 sessions. Recommended highly! Diane
Hi Diane, Thank you so much for your fantastic review! We're thrilled to hear that you're enjoying your training sessions with Trevor and seeing such great results. It's wonderful to know that you feel stronger and more toned after just 12 sessions. Your high recommendation means a lot to us. Keep up the great work, and we look forward to continuing to support you on your fitness journey! Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: My experience at club 16 has been nothing but positive the atmosphere created by the members specifically Emma, Nate and Vincent have been very inclusive at the front desk and very helpful with any questions I’ve had. Mayhar in personal training is a wealth of knowledge and a very high energy and positive personality in the gym!
Hi Brenden, Thank you so much for sharing your positive experience at Club16 Trevor Linden Fitness! We're thrilled to hear that Emma, Nate, and Vincent at the front desk have made you feel welcome and supported. It's also wonderful to know that Mayhar's expertise and energy have had such a positive impact on your fitness journey. We strive to create an inclusive and motivating environment for all our members, and your feedback truly validates our efforts. We look forward to continuing to support you in reaching your fitness goals! Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: Great customer service. Nate at the front desk has been a great help whenever I had a question. Emma and Vince were great help when I had to update some things in my contract.
Hi Niko, Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Nate, Emma, and Vince were able to assist you effectively. Our team strives to provide excellent customer service, and it's wonderful to know that their efforts made a positive impact on your visits. We look forward to continuing to support you in your fitness journey. See you at the gym! Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: I was going to join Club16 and this very sweet girl at the front desk named Neha helped me out a lot I’m not very fluent in English and and she helped me out by telling me about the membership, she explained the complicated words and made sure I understood. over all my experience at Club16 is wonderful and and the employees are very sweet especially Neha I recommend this gym to my loved ones and they found it as enjoyable as I did thank you Neha and thank you Club16
Dear Krystal, Thank you so much for your glowing review! We're thrilled to hear about your positive experience at Club16 and that Neha was able to assist you so effectively. It's wonderful to know that her efforts made a difference in your understanding of our membership options. We strive to create a welcoming and supportive environment for all our members, and it's great to hear that you found our team to be sweet and helpful. We're also delighted that you have recommended us to your loved ones and that they have enjoyed their time at our gym as well. Your kind words and high rating mean a lot to us. Thank you for choosing Club16, and we look forward to continuing to support you on your fitness journey! Best regards, The Club16 Team
Expérience fantastique: Roxana is my PT and she is wonderful , always supporting and encouraging to reach my goal. Friendly trainer
Dear Mouni, Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Roxana has been such a supportive and encouraging personal trainer for you. It's wonderful to know that her friendly approach is helping you reach your fitness goals. We'll be sure to pass along your kind words to her. Keep up the great work, and we look forward to continuing to support you on your fitness journey! Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: I’ve been training under Roxana and it’s been is an absolute pleasure. She is so encouraging & happy soul herself. I started my journey with her wherein my topmost concern was my mental health. And thereafter, I have never been so stable emotionally & the changes I see in myself and my body are amazing . Not bragging but I am in love with myself so much more now.. all thanks to Rocking Roxy !! Much love !!
Dear Mehak, Thank you so much for sharing your wonderful experience with Roxana at Club16 Trevor Linden Fitness! It's truly heartwarming to hear how positively she has impacted your mental and physical well-being. Roxana's encouraging spirit and dedication clearly shine through in your journey, and we're thrilled to see the amazing changes you've achieved. Your love for yourself and your progress is truly inspiring. Much love back to you, and we look forward to continuing to support you on your fitness journey! Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: I had an amazing experience at this gym! Emma, the membership representative, was incredibly helpful in getting me started on my fitness journey. She guided me through the membership options and helped me begin personal training, which has been a game-changer. The customer service here is outstanding—everyone is friendly and attentive. Highly recommend this gym for anyone looking to kickstart their fitness goals!
Hi Emma, Thank you so much for sharing your wonderful experience! We're thrilled to hear that Emma was able to assist you so effectively and that you found our customer service to be outstanding. It's fantastic to know that your personal training sessions have made such a positive impact on your fitness journey. We appreciate your high recommendation and look forward to continuing to support you in achieving your fitness goals! Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: This gym is fantastic, with excellent facilities and a great atmosphere. Nate at reception is exceptional—always friendly, helpful, and accommodating. His excellent service makes every visit enjoyable. Highly recommend!
Dear Emma Rose, Thank you so much for your wonderful review! We're thrilled to hear that you enjoy our facilities and the atmosphere at Club16 Trevor Linden Fitness. It's fantastic to know that Nate has made such a positive impression on you with his friendly and helpful service. We'll be sure to pass along your kind words to him. Your recommendation means a lot to us, and we look forward to continuing to provide you with a great experience every time you visit. Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: Been with this gym forever, can say Emma is exceptional at her job, from being receptionist all the way to a representative. She’s a genuine and hardworking employee that makes the experience all that much better
Hi Nathanael, Thank you so much for your kind words and for being a loyal member of our gym for so long! We're thrilled to hear that Emma has made such a positive impact on your experience. She truly is a valuable member of our team, and it's wonderful to see her hard work and dedication recognized. We'll be sure to pass along your compliments to her. Thanks again for your support and for taking the time to share your feedback! Best regards, Club16 Trevor Linden Fitness
Expérience fantastique: Warm and friendly atmosphere. Neha club staff always greet you with a smile. Keep it up Club 16 !
Hi Dwight, Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you enjoy the warm and friendly atmosphere at our club. Neha and the rest of our team strive to make everyone feel welcome, and your feedback is truly appreciated. We'll definitely keep up the good work. Looking forward to seeing you again soon! Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: Great facility always clean. Super nice staff especially vinita and arthur . Had issues with my account in the past and those two helped fix it. Highly recommend.
Dear Sanjay, Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you find our facility clean and our staff friendly. Vinita and Arthur will be delighted to know that their efforts made a positive impact on your experience. It's wonderful to hear that they were able to assist you with your account issues. Your recommendation means a lot to us, and we look forward to continuing to provide you with a great fitness environment. Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: Cool place Vincent and Arthur are cool people they helped me out a lot with my membership well done on hiring these two! will definitely recommend this gym to my friends
Hi Joshua, Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience with Vincent and Arthur. They are indeed valuable members of our team, and it's wonderful to know they were able to assist you with your membership. Your recommendation means a lot to us, and we look forward to seeing you and your friends at the gym. Thanks again for your support! Best regards, The Club16 Trevor Linden Fitness Team
Expérience négative: this establishment hires employees who harass and body shame. specifically Xandra. she’s been harassing and bullying multiple people including me for years and when brought to attention of the staff they banned me from a gym i never (and would never) go to if you’re looking for a healthy relationship and workout space for yourself i wouldn’t recommend here:) pictures of the staff member im talking about included with her social media’s
Dear Alyssa, We are deeply concerned to hear about your experience and take such allegations very seriously. Our goal is to provide a supportive and respectful environment for all our members. We would like to investigate this matter further to ensure that appropriate actions are taken. Could you please reach out to us directly at [email protected] and please share your contact details. We have attempted to reach you but do not have your phone number . Thank you for bringing this to our attention. Sincerely, Club16 Trevor Linden Fitness
Expérience négative: The staff were rude, I went in to try out my free 3 day trial after signing up and they denied me just because I live in Chilliwack.
Dear Everett, Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and any inconvenience it may have caused. We strive to provide a welcoming environment for all our guests, and it’s disappointing to learn that we fell short in your case. Please know that we take your comments seriously and will address this with our team to ensure better service in the future. If you have any further concerns or would like to discuss this matter in more detail, please feel free to reach out to us directly at [email protected] Best regards, Club16 Trevor Linden Fitness
Expérience fantastique: I had Trevor Nguyen as my PT at club 16 and he is very knowledgeable when it comes to fitness and on top of that he has background in kinesiology which is a bonus. He understands your goals and designs the program accordingly. He focuses on proper techniques so you learn the correct way to perform exercises without getting Injured. I have learnt lots from him and he always has a positive attitude and genuine interest in his clients' progress. I would highly recommend him to everyone.
Dear Kara, Thank you so much for sharing your positive experience with Trevor Nguyen at Club16 Trevor Linden Fitness! We're thrilled to hear that his knowledge and background in kinesiology have been beneficial to your fitness journey. It's wonderful to know that he has been able to design a program tailored to your goals and has focused on teaching you proper techniques to prevent injuries. Your recommendation means a lot to us, and we are delighted to have Trevor as part of our team. We look forward to continuing to support you in achieving your fitness goals! Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: Best gym experience I’ve had. Very clean place, great staff. Go here.
Hi Steve, Thank you so much for your fantastic review! We're thrilled to hear that you had the best gym experience with us and that you found our facility clean and our staff great. Your recommendation means a lot to us. We look forward to seeing you again soon! Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: Trevor Nguyen has been my personal trainer since March, 2024, he is an incredible person. From the moment I started training with him, I felt motivated and supported in my fitness journey. His approach is not just about pushing you physically but also understanding your individual goals and tailoring workouts that are both challenging and achievable. He have a deep knowledge of fitness techniques and exercises, ensuring each session is effective and safe. Especially, Trevor helped me a lot in my posture correction and form. He always has a positive attitude and genuine interest in his clients' progress and provide constructive feedback to keep you on track. Whether you're a beginner or looking to take your fitness to the next level I would highly recommend him.
Dear Sweety John, thank you for sharing your wonderful experience with Trevor Nguyen! We are thrilled to hear about the positive impact he has had on your fitness journey. It's fantastic to know that Trevor's personalized approach, deep knowledge, and genuine interest in your progress have been so beneficial, especially in posture correction and form. We appreciate your recommendation and look forward to continuing to support you on your fitness goals. Thank you for choosing Club16 Trevor Linden Fitness!
Expérience fantastique: This is the best gym by far that I have tried in the lower mainland—and I have tried MANY! Also I did personal training with Mehar, he gets five stars as he was very encouraging and professional. His easygoing nature and knowledge makes you feel comfortable in his hands as a personal trainer. So grateful for the support and lessons in not only fitness but healthy eating as well. Equipment as well is outstanding. There are pieces that work every part of your body. The She’s fit section is great too if you’re female. This will be my home gym for as long as I live here. Thanks to all the lovely staff members. ^_^ I highly recommend!!!
Thank you so much for your glowing review, Sydney! We are thrilled to hear that Club16 Trevor Linden Fitness is the best gym you have tried in the lower mainland. We are delighted to hear that Mehar provided you with excellent personal training, and we will be sure to pass along your kind words to him. We are glad you appreciate our outstanding equipment and the She's fit section. We look forward to being your home gym for as long as you live here. Thank you for recommending us and for being a part of our fitness community! ^_^
Expérience fantastique: Thrilled to be trained by Trevor! He encouraged me to try pushups, and for someone who’s always been intimidated by them, I embraced the challenge. Trevor’s positive outlook and gradual approach made all the difference. Grateful for his guidance!
Thank you for sharing your positive experience with Trevor! We're thrilled to hear that his encouragement and approach helped you embrace the challenge of pushups. Keep up the great work!
Expérience fantastique: Trevor Nguyen has been my Personal Trainer since January, 2024 and he really is an awesome person. His dedication to his clients and the time he spends with them are first class. I consider him a friend and really enjoy the sessions we have. His training knowledge & Kinesiology degree are huge reasons why I continue to see Trevor and highly recommend anyone that wants help to achieve their goals.
Hi Paul, thank you for sharing your positive experience with Trevor! We're thrilled to hear that he has been such a dedicated and knowledgeable personal trainer for you. We're glad to have him on our team helping our members achieve their fitness goals. Keep up the great work!
Expérience positive: Horrible operating hours Was a member of this gym for the past 3 yrs. Left 2 months ago because they keep cutting back the hours of operation. Used to be open on Saturday and Sunday till 9pm. Then changed to 7pm. Then a lil bit later they changed Friday from 10pm to 9pm. Im sorry the gym is great equipment is great. They have dozens and dozens of employees and I don't know why they can't stay open later. Instead they keep cutting there hours of operation. Finally just left and joined a gym with better operating hours. Gym is very nice though, I hope this review doesn't come across as a negative one for club 16. But just got sick of them closing earlier and earlier. Will gladly join again if they can stay open later.
Hi Muhkam, thank you for sharing your feedback with us. We appreciate your loyalty over the past 3 years and we're sorry to hear that the changes in operating hours didn't meet your needs. We'll definitely take your comments into consideration as we strive to improve our services. We hope to have the opportunity to welcome you back in the future. Thank you for your kind words about our gym and equipment.
Expérience fantastique: Trevor has been training my son and he really enjoys it. Definitely recommended.
Thank you for recommending Trevor as a trainer for your son! We're thrilled to hear that he is enjoying his training sessions. If you ever need any further assistance, feel free to reach out.
Expérience fantastique: Club16 Trevor Linden Fitness is an awesome gym. It's clean, has lots of equipment, and the staff are super friendly. They offer fun group classes and the membership is affordable. It's a great place for anyone looking to get fit in a supportive environment. Highly recommend!
Thank you so much for the glowing review, Olivia! We're thrilled to hear that you enjoy our clean facility, wide range of equipment, and friendly staff. We're glad you find our group classes fun and our membership affordable. We strive to provide a supportive environment for all our members. Your recommendation means a lot to us!
Expérience fantastique: Trevor was the best PT EVER! Highly recommend whether you a new to the gym or not! He is motivating without being pushy, understanding and very adaptive! His passion for PT is evident making every PT session one to look forward to
Thank you for sharing your positive experience with Trevor! We're thrilled to hear that he provided you with exceptional personal training sessions. We appreciate your recommendation and look forward to seeing you continue to reach your fitness goals at Club16 Trevor Linden Fitness!
Expérience fantastique: I’ve had a great experience having Trevor Nguyen as a personal trainer. He is very passionate about fitness and will push you to do your best during the sessions, and accommodate to your fitness goals. If you decide to sign up for personal training sessions, I would recommend Trevor!
Thank you for sharing your positive experience with Trevor Nguyen as your personal trainer! We're thrilled to hear that he has been able to motivate and support you in reaching your fitness goals. We appreciate your recommendation and look forward to continuing to support you on your fitness journey at Club16 Trevor Linden Fitness.
Expérience fantastique: Great GYM overall. Has good equipment and its well maintained. The staff is nice and helpful. The one thing I would change is that I feel for a GYM this size, the closing time is pretty early. Most places go to 11:00 PM which helps manage the big crowds in the evening.
Thank you for your positive feedback, Sergio! We're glad to hear that you enjoy our well-maintained equipment and find our staff helpful. We appreciate your suggestion regarding our closing time and will take it into consideration for future improvements. Your feedback is valuable to us as we strive to provide the best experience for our members.
Expérience positive: Been a member for a few months now. Pretty decent gym but it does tend to get over crowded at times, specifically Mon-Wed at 6-8 pm. It's a little too overcrowded and not cleaned enough (too many tissues on the ground) for my taste so gave it 4 out of 5 stars.
Thank you for your feedback! We appreciate your membership and are constantly working to improve the cleanliness and overcrowding during peak hours. Your input helps us make necessary adjustments to enhance your experience.
Expérience fantastique: Only great things to say about my trainer, Trevor Nguyen, who worked with me between January to May 2024. I had a rough time going to the gym consistently in 2023, but Trevor helped me get back on track. From day one, he took into account my goals, my previous injuries and my body type. Even when I had suffered minor concussion symptoms and a hamstring injury during my basketball season, Trevor was very accommodating and tailored my workouts so I could heal while maintaining strength. Trevor was always fully present and engaged at each session, ensuring I used correct form, updating my progress week-to-week, and able to adapt the workouts based on the equipment available. Most importantly, Trevor is a great motivator and always happy to share his excitement and knowledge of health and fitness. Would recommend him to anyone at any fitness level!
Dear Chris G, thank you for sharing your positive experience with Trevor Nguyen! We are thrilled to hear that he was able to support you in achieving your fitness goals while accommodating your injuries. Trevor's dedication to your progress and his motivational approach truly shine through in your feedback. We appreciate your recommendation and look forward to continuing to support you on your fitness journey.
Expérience négative: Would give a better review because the gym is pretty large but nobody checks the washrooms frequently enough and I slipped on a massive unmarked puddle today in the girls change room and got soaked from it and hurt my wrist. Super unsafe given there was no sign cautioning people of the floor and it looked like it had been like that for some time. Lucky I didn’t hurt myself more seriously or this would be a different kind of conversation. Very disappointed in what happened today and will be switching to a different club 16 location to avoid injury due to negligence of the staff. :) do better.
Dear Alicia Blancard, we are truly sorry to hear about your experience at our club. Your safety is our top priority, and we apologize for the oversight in the girls' change room. We will address this issue immediately to ensure it does not happen again. We value your feedback and hope you will give us another chance to provide you with a safe and enjoyable fitness experience.
Expérience positive: Was a very good gym, had every piece of equipment that I needed and very friendly environment, highly recommend
Thank you for the positive feedback, Josh! We're thrilled to hear that you found our gym well-equipped and enjoyed the friendly environment. We appreciate your recommendation and look forward to seeing you again soon at Club16 Trevor Linden Fitness!
Expérience négative: Very disappointing in terms of customer service and payment and refund transparency. Two weeks after sign in I found the gym very busy and sometimes I should wait for the treadmill, so I asked for cancellation. Then I found out I should pay enhancement fee because of two days delay in addition to one month payment in advance. I try to talked to manager about enhancement fee, and went in person but she was so busy to talk even 5-10 min , however I mentioned I work far and can’t be in gym before 5 pm. and today I am taking a day off . At the end I have been asked to send an email, which was responded after 4 days. About transparency, staff told me there is timeline for that fee I was late for 2 days , so I should pay enhancement fee , but manager says as soon as you sign in you should pay, on the other hand I can’t find reference of none of these responses in contract, toooo confusing. The worst thing , is in the email I clearly ask for cancellation my membership but it wasn’t addressed at all. Email sent on April 29 and now we are mid May , obviously I should pay one extra again because the request ignored. Unfortunately not recommended at all.
Dear Mojdeh Asadollahi, we apologize for the inconvenience you experienced with our customer service and payment transparency. We strive to provide a positive experience for all our members and we regret that we fell short in your case. Your feedback is valuable to us and we will address the issues you raised to improve our services. Thank you for bringing this to our attention. Please feel free to reach out to us at [email protected]
Expérience fantastique: Trevor Nguyen is an incredible personal trainer. I went from being the fittest I’ve ever been in my life as a 50 year old woman to being even fitter and more sculpted. My body fat went from 29% to 22% in the 3 months that I had personal training. Trevor went above and beyond to not only challenge me the way I asked him to, but he also helped me with my posture and form when weightlifting. He was never distracted during our sessions and was completely focused on helping me achieve results that went way beyond my expectations. Because of Trevor’s dedication to his clients, I will sign up for more personal training sessions early in 2025 once I feel like I need that extra push. For now, I am confident I can implement all of Trevor’s teachings and I’m excited to see what I accomplish with my fitness for the remainder of the year.
Hi Melanie, Thank you so much for sharing your incredible journey with us! We are absolutely thrilled to hear about the remarkable progress you've made with Trevor. It's stories like yours that truly highlight the passion and dedication our trainers bring to each session. Trevor, like all our personal trainers, aims to provide personalized support and guidance to ensure not just the achievement of fitness goals, but also the enhancement of overall well-being and lifestyle. Your mention of his focus on posture, form, and his undivided attention during sessions exemplifies the quality of care we strive to offer. We're incredibly proud of you for dropping your body fat to 22% and achieving a more sculpted physique. It's an impressive accomplishment, and your hard work and dedication have been key to your success. Trevor will be overjoyed to hear your kind words and learn how much of an impact he has had on your fitness journey. We look forward to welcoming you back for more personal training sessions in 2025. Until then, we have no doubt that you'll continue to see great results by implementing Trevor's teachings. Remember, our team is always here to support you, whether you need that extra push or just some friendly advice. Keep up the fantastic work, and here's to your continued success and achieving new heights in your fitness journey!
Expérience négative: Honestly gym and staff are pretty decent, the gym is busy but it's also pretty cheap. Other than the "club improvement fees" which get charged every 6 months or a year. Unfortunately equipment is often broken and sometimes takes too long to be fixed, as well as only having one pec deck and when cables are busy there will be a wait. Low stars for company policy. We canceled our membership 30 days ahead to avoid fees. Made another payment 5 days ago (automatic off the card) and went in and were told our memberships were canceled. Even though we canceled on the 15 of last month, payment came put on the 1st or 2nd and on the 5th we were told our memberships were expired. Also just paid the club improvement fee on top of that. It's not a bad gym for most people but be aware of the policies and don't expect much. Avoid busy times and it's great, just sucks if your schedule doesn't allow for that.
Hi Jacob, thank you for your review and feedback. We will share this feedback with our team and see where we have space to make some adjustments. Your club enhancement fee is yearly and is pretty standard in most clubs as it helps us maintain a value priced club and offer the different amenities. If you're open to connecting further please don't hesitate to reach out at [email protected]
Expérience fantastique: I joined Club 16 (Langley Bypass) late Feb 2024. The staff were very helpful in helping figure out a personal trainer who would work best for me given my condition. A little insight into where I was when I started here. I was diagnosed with a physical condition early 2020 which resulted in greatly limiting my mobility. My transition from a well functioning active adult to a mobility deficient person was very swift and I was suddenly facing a crisis which was hard to come to terms with. Simple day to day movements and performing basic tasks like walking and doing household chores were challenging. This unfortunately continued for a long time until Feb 2024 when I decided I had to take the leap forward and start with minimal exercise. With the intent of avoiding injury during this process, I signed up with a personal trainer- Trevor Nguyen with the hope to continue exercise and get better mobility without injury. My goals were pretty basic to begin with but again I was fearful of small things like losing balance and falling while walking/squatting/ sitting and not being able to get back up again by myself. I am thrilled to share my results after training 2 months with Trevor. On a 10 point scale, my ability to walk and move has improved by an 8. I can perform squats and bend at my knees (although I may still need some support at times) and am not afraid to sit on the floor and get up by myself. The constant inflammation in my knees and ankles has almost disappeared and my feet look normal again. My hands and wrists which hurt every day and appeared inflamed, look so normal now and don’t hurt- period. These surely are very small changes but just getting here has been very hard for me. Thanks to Trevor, his patience and expert ability to guide me through the exercise routines, keeping me focused and motivating me every session (ensuring zero injury) has helped me progress to where I am now. I feel stronger and more confident on my road to recovery than I ever was. Thanks to Trevor, I look forward to my training session, seek small challenges and gain small wins. To sum it all, I did not think I was going to make this progress in this short period of time. I wanted to say thank you all at Club 16, especially Trevor Nguyen for being such a big part of my journey in gaining my life back. I could not have done this without your support and guidance.
Hi there, Thank you for choosing Club 16 and sharing your story with us! We are so proud to have been a part of your journey towards improved mobility and wellness. Our team is dedicated to helping each member reach their personal fitness goals, and we're delighted to hear that Trevor was able to provide you with the support and guidance you needed. We understand that starting a fitness journey can be daunting, especially after facing challenges with mobility. We appreciate your trust in our trainers to help you exercise safely while improving your physical condition. Your progress and determination are truly inspiring, and we are honored to be a part of it. Please do not hesitate to reach out if there's anything else we can do for you. We look forward to seeing you continue to thrive at Club 16!
Expérience positive: Weirdest thing, but my headphones always have a bad Bluetooth connection at this location. Only gym I’ve ever had this problem. Great gym otherwise
Hi Jordan,Thank you for taking the time to leave a review! We're glad to hear that you're enjoying our gym overall. However, we're sorry to learn about the Bluetooth connection issues you're experiencing while at our location. We appreciate you bringing this to our attention as we strive to ensure a seamless experience for all our members, including the use of personal devices. We'll look into this matter further to identify and resolve any potential interference issues with our equipment or within our facility. In the meantime, please feel free to reach out to our staff if you encounter this or any other issue again. We're here to help ensure your workouts are as enjoyable and efficient as possible. Thanks again for your feedback, and we look forward to improving your experience with us.
Expérience fantastique: The club has such a huge floor space with tons of equipment to use. The staff is great and I want to point out Taya in the sales department. Her professionalism and helpfulness is exceptional. She is knowledgeable and friendly and I wish more people in sales and customer service were like her.
Expérience négative: If I could give this gym a negative review I would. They hit you with a sign-up fee over $100 and a gym improvement fee of $60 every 6 months. I just ended up paying because I thought it'd be a good gym. Not once have I've been able to complete my workout without another gym member asking to use the bench you're on or machine. Dumbbells are impossible to use because of the lack of benches available. Sometimes, even the treadmills are all full. I've ended up taking 4 hours at the gym one time because of the insane amount of times I had to stop my workout for other people who would end up taking over the bench. They'll ask to work in but they don't, they just ignore you because there's nothing you can do. I tried canceling my membership after I moved, and they charge over $200 to cancel without proof of moving. So I'm stuck paying $80 of unused gym time before I'm able to prove I live in another province. They definitely do not care about you, just your money
Hi Joel, thank you for writing in to us, we would love to speak further with you to understand what has transpired. Please reach out to us at [email protected]. Thank you so much.
Expérience positive: Fairly clean with a great assortment of machines and equipment. The weekend hours are a little ridiculous (closing at 7pm) though, and no matter what time you go, the gym is always almost full.
Thank you for taking the time to leave your feedback! We're happy to hear that you enjoyed our gym's cleanliness and assortment of equipment. We apologize if our weekend hours were not convenient for your schedule, but we appreciate your understanding and hope to find a solution that works for both you and our other members. Thank you for choosing us as your fitness center and we hope to see you soon!
Expérience négative: If I could give zero stars, I would I went into cancel my membership last year with my partner we both cancelled it and then I proceeded to be charged a membership for about a year went into cancel it after already cancelling it with an employee who no longer works there, who did not do his job properly so I lost around $350 with no reimbursement and still had to pay to cancel my membership when it should’ve been done right the first time even though I signed a document to cancel they have no copy of it nor no recollection, or any proof of it, and therefore are keeping all the money they’ve been charging me for the past year. It should’ve been cancelled a year ago gym to get a membership at.
Hi Jordan, Thank you for taking the time to share your feedback with us. We're very sorry to hear about the confusion and frustration you've experienced regarding your membership cancellation. We take matters like these very seriously and would like the opportunity to investigate what went wrong. We understand the importance of accurate record-keeping and transparent communication, especially when it impacts our members financially. Please could you contact us directly at [[email protected]], or provide a convenient time for us to reach out to you? We're committed to resolving this issue and making sure you're fully compensated for any incorrect charges that were made. Again, we apologize for any inconvenience this has caused you and assure you we will do everything we can to rectify the situation as quickly as possible.
Expérience négative: Dont try to call the member services unless you have all morning to do so. Brutal. You can get through to a Telus rep faster than a club 16 rep. An hour on the phone all because they somehow entered or changed the credit card number on file.... Can be certain their mistake will lead to a penalty charge on my account now which will in turn result in another morning wasted to remove the upcoming charge. What a joke.
Hi there, please reach out to us at [email protected] and we'd love to better understand what happened here and make things right.
Expérience négative: Over all gym experience is okay but since Becoming a member shortly after them opening equipment is now remaining broken or not being replaced when wrecked very disappointing considering they still deduct gym maintenance fees that don't seem to be going into the gym. Dec 16th update Unfortunately, this review still stands true. Gym equipment is strewn about the gym. No matter the time of the day you go, and equipment remains broken or in disrepair. Doesn't appear staff do any kind of end of day clean as week after week I see the same random stuff left in corners all around the gym. Plates dumbbells and the turf area equipment stand out as being a mess.
Hi Steve, Thank you for taking the time to share feedback on your experience with our gym. We truly appreciate your support since our opening, and we sincerely apologize for any inconvenience caused due to the equipment not being up to standard. Please know that maintaining a top-quality facility is a priority for us, and we are committed to ensuring that all our equipment is functional and up-to-date for all members to enjoy. We understand how essential this is to your fitness routine. We'd like to address the issue you've mentioned promptly. Our team is currently reviewing our maintenance processes to identify any gaps and accelerate repairs and replacements where necessary. Despite these challenges, we strive to ensure that the maintenance fees are put to good use towards the betterment of our facilities and services. We value your continued patronage and would like to regain your trust. We'd be grateful for the opportunity to discuss your concerns further and how we can improve your gym experience going forward. Please feel free to reach out to us directly at [contact information] at your earliest convenience. Thank you again for your feedback, and we look forward to serving you better.
Expérience positive: A decently equipped and spacious gym! Membership prices are a little steep, but I genuinely feel from my drop in visit someone would get what they pay for when going consistently. The presence of "She's Fit" will also provide a safe space for female identifying patrons to exercise, though overall Club 16 is a supportive environment in general looking to build holistic wellness in clients and patrons over simply achieving Gainzzz.
Hi Bryson, Thank you for taking the time to leave such a thoughtful review! We're thrilled to hear that you've found our gym to be well-equipped and spacious. It's our goal to provide a facility that supports holistic wellness and we're glad that this resonates with your experience. We understand that our membership pricing is an important factor, and we truly appreciate your recognition of the value we aim to provide. We strive to ensure that every member feels they are getting a return on their investment with high-quality service and a wide range of amenities. It's also wonderful to hear that "She's Fit" has made a positive impression and is contributing to a safe and supportive environment for all our patrons. We want everyone who walks through our doors to feel comfortable and empowered on their fitness journey. Your feedback is invaluable to us and we are continually working on improving our services to meet the needs of our members. We hope to see you at Club 16 again soon, working towards your wellness goals!
Expérience négative: Never trust this club when they tell you that you can pay 2$ extra to cancel your plan anytime ……they will charge you $300 a month after you leave anyway. So cancel your cards cause they’re crooks.
Hello, We are truly sorry to hear about your recent experience with our cancellation policy. We certainly never want any of our members to feel misled or mistreated. Our goal is to always provide clear and transparent communication regarding any additional charges. Please allow us to look into this matter promptly so we can resolve any misunderstanding and rectify the situation. Could you please reach out to us at [email protected] or call us directly at 604-536-5552 with your account details? We'll investigate your claim about the $300 charge and ensure that if any error has been made on our part, it will be corrected immediately. Your trust is of the utmost importance to us, and we are committed to turning your experience around. Thank you for bringing this to our attention, and we're looking forward to the opportunity to make things right.
Expérience fantastique: Today is my first time at club 16. Service is on point, huge facility. Kicked off my morning with Sauna bed, some red light therapy and a hydra massage Hit up the golf turf after that to stretch out. Doing cardio now and writing this review cause when you discover something great in life that is going to move you in the best direction, it's your responsibility to share it with others so they can experience the same thing. Pumped that they have so many machines so you are not stuck waiting or holding up the limited time you have when making time for the gym. 6 outa 5 stars for me. This place is on point. Enjoy
Hello there, We're thrilled to hear about your exceptional first visit to Club 16! It sounds like you really made the most of our facilities, from the sauna bed to the golf turf – that's the kind of energy we love to see. Thank you so much for taking the time to write a review during your cardio session—talk about multitasking! We’re especially grateful that you’re spreading the word about us. There's nothing more rewarding than knowing we've provided an experience that inspires our guests to share their excitement. We can't wait to see you back at the gym, continuing your wellness journey with all the energy you bring. Keep enjoying the wide array of machines and amenities designed just for you. Pumped to have earned your 6 stars
Expérience fantastique: Club 16 Trevor Linden Fitness is a popular gym chain in Vancouver, offering a wide range of fitness equipment, group classes, and amenities. With multiple locations across the city, it provides accessible and affordable fitness options for members of all fitness levels. The clubs feature modern facilities, including cardio machines, weightlifting equipment, and functional training areas. Additionally, members can participate in group fitness classes such as yoga, spin, and HIIT workouts. With its focus on promoting health and wellness in a welcoming environment, Club 16 is a go-to destination for individuals seeking to achieve their fitness goals.
Thank you so much Mehdi!
Expérience négative: These guys just stole $298.12 from me after telling me that they closed my accounts and everything was paid up!! Absolutely floored Go to the small business gyms because their staff doesn’t read notes and they act all confused each time you talk to them and months will go by then they take 300$ out of your account after you have moved and cancelled. Thieves and unethical!!
Dear Melanie, We are truly distressed to hear about your negative experience. Our goal is to uphold transparency and integrity, and we apologize for any distress or confusion that occurred regarding the closure of your account and the unexpected charge. Please rest assured that your feedback is being taken very seriously. We would like to investigate this matter promptly and would appreciate the opportunity to rectify the situation. Could you please reach out to us directly at [email protected] or provide us with the best way to contact you? It is crucial for us to understand the specifics of your case to ensure we can prevent such incidents in the future and to find a resolution that is satisfactory for you. Again, we apologize for the inconvenience and look forward to speaking with you soon to find an amicable solution.
Expérience fantastique: I really like this gym. I have a corporate deal through work for the Elite membership. I did the 3 day free pass to try everything out and make sure I would like it. The She's Fit woman's only section is great. They have more machines than other gyms I've been to. Vince was great, he gave my friend and I the tour, set us up for the 3 day passes and set an appointment to go over sign up options. I love the cocoon and the hydromassage bed. It's quite busy during after work hours, but a workout at lunch could be a nice choice.
Hi Sandra, Thank you so much for sharing such positive feedback about your experience with us! It's fantastic to hear that you took advantage of our 3-day free pass and found the She's Fit section to your liking. We're also thrilled that Vince was able to provide you with exceptional service and set you up with the information you needed. We take pride in offering a wide range of machines and amenities like the cocoon and hydro massage bed to ensure our members have a great variety to choose from. It's wonderful to know these features are enhancing your workout experience. We understand the gym can be quite bustling during peak hours, and we appreciate your suggestion to workout during lunch as a quieter alternative. We continuously strive to maintain a member-focused and solution-oriented environment, and your insights help us improve. Should you have any further comments, questions, or suggestions, please don't hesitate to reach out to us at [email protected]. We're here to ensure your time at the gym continues to be fulfilling and enjoyable.
Expérience fantastique: I just wish they were open until 9 or 10pm everyday. 7pm on certain days is too early. Its a good gym overall tho. It gets really busy most of the time so if the opening hours were longer maybe the crowd wouldnt be as big. Also wish there would be another club 16 built somewhere between the langley location and the fleetwood area. There isnt enough locations in the area.
Hi Elisabeth, Thank you for taking the time to share your valuable feedback with us. At Club 16, we are always striving to provide a warmly professional and member-focused experience, and hearing directly from members like you is vital for our continuous improvement. We understand your concerns regarding our hours of operation and appreciate that extending them might offer more flexibility for your workouts and help in managing the busy periods within our gym. Your suggestions highlight a shared desire for convenience among our members. Also, the idea of a new location is exciting, and we're pleased to hear there is demand for expansion. We are consistently looking into ways to serve our community better, and feedback like yours is an integral part of this process. We invite you to reach out to us at [email protected] with any further thoughts or for a more in-depth discussion. Your satisfaction is our priority, and we are actively seeking solutions to accommodate our valued members. Once again, thank you for your review and for recognizing Club 16 as a good gym overall. It's our members who make Club 16 the vibrant community it is, and we're grateful for your support and insightful suggestions.
Expérience fantastique: Excellent facility would recommend to anyone! I’d highly recommend, for anybody looking for help getting started, to request Trevor as a personal trainer. Very down to earth and chill guy. Makes me look forward to each and every session!
Hi Rob, Thank you so much for taking the time to share your glowing review! We're thrilled to hear that you're enjoying your sessions and that Trevor is adding so much value to your fitness journey. Our commitment to being member-focused and providing a warm, professional environment is at the core of what we do, so it's gratifying to know this resonates with you. Your recommendation means the world to us and it motivates us to continue our work with passion and dedication. Please know that feedback like yours helps shape our decision-making and services, ensuring we remain aligned with our members' needs and preferences. Looking forward to seeing you at your next session—and here's to many more positive experiences ahead! If you have any further comments or need assistance, please don't hesitate to reach out to us at [email protected]. Stay fit and fabulous!
Expérience fantastique: This gym is fantastic! It's spacious, clean, equipped with top-notch gear, and friendly patrons. Samantha was incredibly helpful during the signup process. Her dedication and assistance went above and beyond, making the whole experience even better!
Hi Kristoff, Thank you for your kind review! We are thrilled to hear that your experience at Club16 Trevor Linden Fitness was fantastic and we will make sure to pass along your compliments to Samantha. It is our goal to provide top-notch facilities and friendly service, so it means a lot to us that we met and exceeded your expectations. Thank you for choosing our gym and we hope to see you again soon!
Expérience positive: Phenomenal gym. Lots of space, lots of top-tier equipment. Few days a month it’s busy but majority of the time it’s good and I always have a solid workout. Always clean. Great community, and excellent staff that are always eager to assist and talk to members. Especially Bri or Bhreagh idk how to spell her name, who always tunes in and has assisted me with multiple issues. I’d give it a 5/5 but sometimes certain equipment is broken for too long or things go missing.
Thank you for leaving us such a positive review! We are thrilled to hear that you have had a phenomenal experience at Club16 Trevor Linden Fitness. It is our top priority to provide clean and well-equipped facility for our valued members like you. We really appreciate your feedback regarding certain equipment being broken or going missing, and we will make sure to address these issues promptly. Thank you again for your recommendation and we hope to see you soon at the gym!
Expérience fantastique: In my one year as a member of club 16, I've had absolutely nothing but positive experiences. I'm a firm believer that the front desk staff really make or break when it comes to first impressions for any company, and Bhreagh especially never failed to make a great first impression during my first year here! She is extremely professional and friendly both behind and away from the front desk when she is working out, and has asked me what this facility could do for further improvements. If I could rate front desk service 6 stars, I definitely would!
Hi Trevor, Wow, thank you for taking the time to give us such a thoughtful review! We are thrilled to hear you have had an overall positive experience at Club 16, and we especially appreciate you recognizing our front desk staff member Bhreagh. Providing exceptional customer service is one of our top priorities and we are happy to hear that she has made a great impression on you. We will make sure to pass on your compliments to Bhreagh and the rest of our team as we continue to strive for excellence in all areas. Thank you again for choosing Club 16 for your fitness needs, we look forward to providing you with many more positive experiences in the future!
Expérience fantastique: Just wanted to share my appreciate for the dedicated staff of Club16 who always have kind words of encouragement! Big shout out to Bhreagh in particular for always having a big smile and fun exciting energy even at 5am when most of us aren't human yet. It makes the early morning workouts a little more fun!
Hi Samuel, Thank you for your kind words about our staff and especially Bhreagh at Club16 Trevor Linden Fitness! We strive to create a positive, encouraging atmosphere where each of our guests feels supported and energized. We are thrilled to hear that it had such a positive impact on your early morning workouts! Being surrounded by inspiring teammates definitely makes the experience more enjoyable - we agree! We are always striving to improve our services here at Trevor Linden Fitness, so please feel free to reach out if there is anything else we can do for you during future visits. Thanks again for sharing your feedback with us.
Expérience fantastique: Bhreagh is the kindest & most helpful receptionist I’ve ever had the pleasure of speaking with. She was smiling & happy to be doing her job & it was very refreshing. It was nice to see.
Hi Candice, Thank you for your kind words about Bhreagh! We always strive to exceed our members’ expectations and it is wonderful to hear that we are succeeding. We are proud of the customer service provided by all of our team members, and it is gratifying to hear that these efforts have made your Club16 experience so enjoyable. Please do not hesitate to reach out if there is anything else we can do for you!
Expérience fantastique: Entire team here is amazing! I am impressed with staffs engagement with members, especially Bhreagh, always greeting and interacting to create a positive vibe and energetic environment . Always on point with greetings of members upon entry and exit of the gym, completing rounds of maintenance / other duties while having swift short interactions with members along the way. The equipment is well maintained, gym is huge and clean. Community here is great! Being at Trevor Linden Fitness Langley, it has exceeded my expectations.
Hi Pawan, Thank you for your kind words and review about Club16 Trevor Linden Fitness, Langley! We are overjoyed to hear that you are impressed with our staff and their ability to engage with our members. Our team works diligently to create a positive and energetic environment inside the gym, as they understand how beneficial it can be for our members. We truly appreciate your excellent feedback on the cleanliness, maintenance, and size of the club. It is greatly encouraging to know that our community has exceeded your expectations - thank you! We always strive for excellence in all areas, so rest assured we will take this review into consideration when assessing our services. Please do not hesitate to reach out with any questions or concerns just let us know.
Expérience fantastique: Excellent gym. Not too many meatheads. Normal folk with dad-bods. Although, I really don’t mind the odd meathead, provides some motivation to get jacked and eat healthy. Thank you meatheads, it was always the meatheads.
Hi Ryan, Thank you for your review of Club16 Trevor Linden Fitness, we appreciate your feedback! We know that feeling comfortable amongst other gymgoers is important, and so we strive to create a motivating atmosphere where everyone can excel. We are happy to hear that the occasional meathead provides an extra bit of motivation! We thank you for being part of our community and look forward to helping you reach your fitness goals at CLub 16 Trevor Linden Fitness.
Expérience négative: I would like to start by saying that signing up for a gym membership was one of the exciting things I did a few weeks ago until it turned into a very negative experience for my daughter and me. We were signed up for regular membership as well as group personal training at Club 16-Langley. We cancelled the personal training, as the trainer was not taking on new clients, and left it to us to find another trainer. Since that cancellation, I have been told that there is an issue with my account and although I came in several times to handle it, no one from the club was able to help me. They claimed they are not sure what to do because there are no notes left on my file. Finally, I filled out an online form and asked if we could solve the account issue, and a day later, someone named Rebecca called me and said I had to pay an enrolment fee of over $100 for me and my daughter (even though there was a promotion going on at that time that membership fees were being waived). She did not believe that was the case, and when I requested a cancellation of the membership altogether, she said I have to pay a cancellation fee (not sure how much it is as she didn't mention it). I told her that I was not told by Taje (the representative who enrolled us) that our membership was a yearlong commitment when I signed up. She said there is no evidence that he didn’t say this to you. I realized that I was trapped into this membership and whether I stay or cancel, they want me to pay. So the next day, I went and decided to pay the enrolment fee only because the gym is closer to home. Once again, I was met with arrogance, utmost unprofessionalism, indifference, and spite. The girl name Taya (very unfriendly and hostile) asked me to take my picture for my membership as it is a required to have member’s photo on file (again something I was never told about during enrolment). When I refused to take a picture and said if it is required, I will take it another day, she said “I will take your picture, and that is the first thing I will do” making it sound like I have no choice. I told her that if needed, I will make an appointment and take a picture another day but she insisted and was ready to take a picture without my consent. I have no idea what is going on with management at this location. I have been a member for several years at Surrey Central and had no issues. But now that we moved closer to Langley, we wanted to go to this location. I am very disappointed in staff at the Club-16 Langley (they are in desperate need of receiving training in customer service and care). They are always ready to jump in and sign you up, but when an issue come up, they have no idea how to deal with it, and either avoid it, or go about it in a very unprofessional way. There is no customer service in this location, and staff at this location is rude and unprofessional to the extreme.
Hi Nazia, Thank you for bringing your concerns to our attention. We take every effort to ensure all members have positive interactions when they come to our club and I apologize that did not happen in your case. It emphasizes our commitment to providing a top-notch experience with each and every visit and is something that we take great pride in delivering on, as satisfied customers like yourself help us continue to serve our larger community of health seekers. We would like the opportunity to look into this matter, could you kindly reach out to us at [email protected]
Expérience positive: Tried a free workout here the other day. Incredibly busy. With this being said it has all the equipment one would need to satisfy their workout needs. But I didn’t enjoy having to wait 15 minutes just to access the cables for lat pulldowns
Hi John, Thank you so much for trying a free workout at Club16 Trevor Linden Fitness, we really appreciate your review. We're sorry to hear that you had to wait 15 minutes just to access the cables for lat pulldowns and can certainly understand your frustration - we strive to make all of our equipment available in real-time and understand how an extended wait can be impactful. We will take your feedback into account and look into ways that we can reduce wait times moving forward so that every individual who visits gets an enjoyable experience from the moment they arrive. Thanks again for choosing Club16!
Expérience négative: The gym was good. But I was quite disappointed that I had to continue with a membership indefinitely, in order to retain my 1000.00 training package. I had three different trainers over three sessions. Stayed enrolled for three years, to retain my training package only to lose it when I cancelled my monthly membership.
Hi Brenda, Thank you for taking the time to review our gym. We value your feedback and apologize for any disappointment in having to continue with a membership indefinitely. We strive to offer great value and remain committed to providing an excellent customer service experience. We understand that circumstances change for our members, and we have different options available. I was sorry to hear that this did not meet your expectations in this case. If you would like to discuss further, please do not hesitate to get in touch with us ([email protected]) and we will be happy to help address this further. Your satisfaction is important to us and we look forward to hearing from you soon.
Expérience négative: Hello this is Emily Mckeown, Called on September 30th regarding why my fathers card has been charged for over a year when I quit my membership over a year ago. Some months even charged TWICE. Club 16 refuses to deal with this issue S we have been waiting for responses for weeks now. Talked to 3 different staff and nothing was done , contacted his bank as well as we have the statements available for viewing whenever you guys decide to answer our emails and solve this issue. Was informed by a customer service rep that a woman by the name Justine would be contacting me within 24-48 hours regarding the money you owe my father but absolutely nothing has been done. The membership with club 16 Langley was canceled on October 20th , 2022. (1 year ago) YET, my fathers account has been getting charged each and every single month for a membership that is non existent. Fix this mess. Unprofessional and absolutely ridiculous.
Dear Emily, We apologize that we have not been able to resolve this discrepancy on your father's account as quickly as desired. We understand that this situation is frustrating and would like to ensure it gets addressed as soon as possible. Our customer service team is fully committed to helping you get that sorted out, and have passed along your detailed information to our management team for further investigation. With all of the information provided, please be assured that they will review the issue in order to get to the bottom of what has transpired. We appreciate your patience while we investigate and ensure that we get the matter resolved as soon as possible. Please don't hesitate to contact us should you have any additional questions or concerns. Thank you for bringing this issue to our attention!
Expérience fantastique: The receptionist Sofia is the most lovely receptionist I have ever dealt with. She is so helpful and accommodating when booking in for amenities, she even suggests I use them more! It has been a joy to join this gym as someone from out of town, a very welcoming place with great people
Hi Angelia, Thank you for your kind words! We are so pleased to hear that Sofia was able to make your stay so pleasant. It's wonderful to know a friendly face is there to help guide those who are unfamiliar with the area. We take great pride in providing a place where our customers can practice self-care and maintain a healthy lifestyle. We are honored that you have chosen us as part of your routine and look forward to continuing to accommodate your needs during your future visits.
Expérience négative: Hi My daughter canceled the membership account last October 2022 , but Club16 continues to charge us every month. We called and emailed them many times to ask them to stop charging us. We need the reimbursement. Who do we contact
Hi M M, Thank you for bringing this to our attention M M. We apologize that we weren't able to provide you resolution on this matter in a timely manner. We take our members' feedback seriously as we strive to continuously meet customer expectations. We have escalated the issue and someone from our team will be getting in touch with you soon. Together, we can review your account and determine why you are still being charged despite your cancellation and discuss what steps are available to help resolve this issue. Once again, thank you for taking the time to let us know about this matter and please do not hesitate to contact us if there is anything else we can help with in the meantime. We appreciate your patience with us while we work towards finding a resolution.
Expérience positive: I've been going to this gym for several months after having checked out essentially all the equivalent options in the Langley area. I've been pretty happy overall but a couple of small notes. I exclusively use the women's side, and it could benefit from having even more additional accessories (e.g., tricep ropes, barbell pads) than the recent ones added. These things either go walking between the women's and co-ed sides and aren't returned, or there just aren't enough to meet the demands given the number of machines and popularity of certain exercises. I also think the gym would benefit from posting, or advertising through the occasional breaks in music, etiquette reminders: wiping machinery down, returning equipment, and most importantly - not monopolizing equipment beyond a regular rest period btw. multiple sets. Too often, you find yourself waiting for a piece of equipment, while watching someone have a 10-minute conversation and holding up the machine, or scrolling through their phone well beyond rest periods.
Hi M W, Thank you for your feedback, the Club16 team appreciates your honest and helpful review. We are constantly striving to make sure our members have all that they need to succeed in their fitness journeys. We agree with you that having the proper accessories is very important and we'll be sure to add more in the women's side soon. We are also taking note of your thoughtful suggestion about etiquette reminder. We will look into adding songs during the music breaks that would remind gym users of pointers such as wiping down equipment after use or returning equipment right away. Thanks again for choosing Club16 Trevor Linden Fitness, we deeply appreciate your help in making this a great place to work out!
Expérience positive: I've been a member of Club 16 for several years now and have used several different locations over that time. Langley is, by far, the nicest and most well equipped location of any of the 7 or 8 that Ive tried. It's big, well laid out and has mostly all the equipment anyone could really need. The overall vibe and energy of the gym are good, and the staff and members are all friendly and welcoming. The gym is relatively clean and well maintained. There is plenty of parking, the location is good and easily accessible and centrally located in Langley. There are a few issues with the gym, that can become quite aggravating when trying to get a good workout in. Firstly, the dumbbell organization is ATROCIOUS. Very often, the dumbbells are in the wrong spot, not in pairs, on the ground under the rack, or even clear across the gym in the stretching/turf area. I often spend the time between sets, organizing and replacing dumbbells to where they belong. One of the main reasons for this, in my opinion, is that a lot of the spots on the racks are not properly labelled. Perhaps a way to help mitigate this issue is to put up signs, kindly reminding/encouraging patrons to replace weights to their appropriate spots on the racks. Another possible solution is to have staff members do rounds periodically and put dumbbells where they belong. This issue is not only created by the members, but by the trainers on staff. I literally watched a trainer this morning tell his client to "put the dumbbells wherever", not the best example for other members and just reinforcing bad habits that cost others time and frustration. Secondly, the time it takes for equipment to be repaired seems excessively long. Based on logic, the most commonly used equipment sees the most wear and tear, so breaks most often, so when it's down for weeks at a time, it creates inconvenience for members who enjoy using those pieces. Thirdly, a few of the most commonly used pieces of equipment are next to impossible to get on without standing around waiting, and most people simply don't have the time for that. Key examples of this are the seated pectoral fly machine (pec deck) and cables. It would be great to see another pec deck and another set or two of cables added to the gym. We pay an annual club improvement fee, but I can honestly say, that I have not seen any significant investment in the improvement of the club.
Hi Paul, Thank you for your review of Club 16. We apologize that some of our equipment was unresponsive on your visit. We take customer experience seriously and would like to hear more about what happened during your visit, if you would be willing to share with us. We also want to thank you for your understanding in the temporary inconvenience that this caused on your visit. Our goal is always to provide the best possible experience and we continually strive to improve our processes and performance standards, including making sure our equipment is fully operational when needed. Thank you again for helping us find ways we can continue to improve our facilities and services at Club 16. Your feedback is highly appreciated and valued.
Expérience fantastique: Absolutely awesome place to go to workout in stuff is always awesome and able to answer any questions I have very welcoming especially due to the fact that I have a disability (not all places are good at understanding what that means or even what that means) I’ve been going to the Langley location for a few months now and I just can’t find a place that has the right “style” the manager SAM is so fantastic and the personal trainers (Cody ABBY and RYAN) are by far the greatest in the universe! Not many places have that type of experience and training and support baked into the core from the beginning it’s pretty much a 2nd home for me and you can’t teach that or read it from a book and it’s wheelchair accessible Edit: the front desk staff is incredible especially SOFIA GIVES THE BEST HIGH FIVES EVER!
Hi Jamie, Thank you for taking the time to write such an enthusiastic review of our Langley location! It is truly heartening to hear that our disabled clients feel welcomed and supported here. We are very proud of our team, especially Sam, Cody, Abby, and Ryan who take so much joy in helping all of our clients reach their fitness goals. The care and attention they bring to their work really shine through when clients like you can't help but mention them in your review. Thank you for recognizing them and we will definitely let them know what an inspiring impact they have made on your experience. We hope to see you soon and if there's ever anything else we can do to make your visits even more enjoyable please don't hesitate to let us know.
Expérience fantastique: trevor linden langley is one of my all time favourite gyms. it is big with almost every machine you can think of. lots of cardio machines as well as space to stretch. they have a very positive enthusiastic staff. i have had especially positive interactions with Breagh and Mico.
Thank you for your 5-star review of Club16 Trevor Linden Langley! We are delighted to hear that we're one of your all-time favorite gyms and that you have had positive interactions with Breagh and Mico. They appreciate the kind words and it is wonderful to know that their enthusiasm for the club reflects in those around them. Thank you very much for taking the time to leave us such a detailed review - we look forward to seeing you again at the gym soon!
Expérience fantastique: I have been going to this gym for about 3 years now and it is my home away from home! Everything is always clean n tidy staff is very friendly but I just wanna give a huge shoutout to Bhreagh for always being the smile at the front door when you walk in always ready to help going the extra mile to remember customers!
Thank you for the 5 star review! Thank you for giving a shoutout to Bhreagh as well, we will be sure to pass it along!
Expérience positive: Taya is extremely kind and compassionate. The receptionists are pretty kind as well. However the music is way too loud to be able to hear any human voice. Membership fees or rates are very reasonably priced.
Hi Nicole, Thank you for taking the time to share your feedback about Taya and our receptionists! We are so glad that you think they are kind and compassionate. That is exactly the culture we strive for at our company, and it's great to see it reflected in our team. We're sorry to hear that the music was too loud. Our aim is always to create both a pleasant atmosphere while also maintaining a balance between conversation and background noise levels. We will definitely take your feedback on board for next time, so we can your experience with us is even better. Thanks again for mentioning our membership fees - we strive to keep them as reasonably priced as possible, whilst still delivering top quality services. We look forward to seeing you again soon!
Expérience fantastique: I was unsure about some of the machines and a young lady named Katie set aside time to help me. She’s a sweetheart and extremely knowledgeable. If I had the money to get a personal trainer I would definitely buy training from her. The Langley location alone is big and clean, overall a great gym!
Hello, Thank you for taking the time to leave such a positive review of Club16 Trevor Linden Fitness! We are glad to hear that you felt welcomed and had a great experience at our Langley location. Your kind words regarding Katie highlight the importance we place on welcoming customer service from every team member in the club. We will be sure to thank Katie for her part in providing such outstanding care and attention. We look forward to seeing you again soon at Club16 Trevor Linden Fitness!
Expérience fantastique: Really love this location. Staff at the front desk is really friendly and professional, especially Simmy, she helped me with few issues with my membership. I used go to the Newton location but the staff is much better here.
Hello Rajvansh, Thank you for taking the time to review Club16 Trevor Linden Fitness, we're so glad you appreciate our friendly and professional staff! We think highly of our team here and it's rewarding to hear they've had a positive impact on your membership experience. Special thanks to Simmy for going above and beyond--we'll be sure to pass along your kind words. We hope you enjoy the other facilities we have to offer at this location and that we continue to provide excellent service in the future.
Expérience fantastique: really great gym! I always feel welcomed by the people at the front desk and they greet you and they are so kind. -shout out to Ethan!
Hello, Thank you for taking the time to leave your review! We are delighted to hear that you felt welcomed at our gym by our helpful staff. Our team works hard to make sure all of our members have a positive experience while working out. We’d especially like to thank Ethan for the wonderful job he is doing in making our members feel welcome. We will be sure to pass on your kind words to him and his colleagues. We strive for excellence with every interaction, and we look forward to continuing to provide great customer service during your future visits!
Expérience négative: Everything was fine until I cancelled my membership last month and downgraded. They kept charging me the $20 biweekly rate and another $50 annual fee even though I’ve cancelled my membership and have been told that these would be waived or fixed. They say things, but then continue to charge you extra anyways so now I’m not sure what to do and they never have a manager available to speak to lmaoo
Hello Ryan, We value your feedback and thank you for taking the time to explain your situation. It's important to us that our customers are charged accurately and that they have a positive experience when using our services. If you can please email your contact details at [email protected] and please include your full name and membership number. We will ensure to connect wit you r for assistance. Thank you again for bringing this matter to our attention and please let us know how we can help resolve it as soon as possible!
Expérience positive: It has great equipment but beware of money commitment. I decided to cancel before the 10 days were up and they already processed my credit card. Fast forward 2 months still waiting for my refund
Hello Ann, Thank you for recently using our services. We appreciate your feedback regarding the cancellation process and we’re sorry to hear this. We will look into your account details and provide you an update. Please email us at [email protected] with your membership or contact details. We want all of our customers to have the best experience possible, and are sorry that wasn't true for you on this occasion.
Expérience fantastique: The biggest green flag for me when it comes to a gym is being able to feel like I am there to work out and better myself and not feel like I am stuck in a zoo. With previous experience myself working in a gym, I am aware how tough and annoying it can be to close out a gym, clean everything up, and make sure everyone and their mother’s are out of the building. With that said last night was my first night working out so late in a while, and I am honestly surprised with how lively the two guys in the front were. Not only that they were fun and let everyone know that they were closing and even let us finish off what we were doing instead of kicking us out right away. i was fully expecting some glances from them with an expression on their face reading “get tf outta here pal”, but no? They were completely fine and it was almost like they knew that the last few sets are the ones that mattered and did not rush us to finish them, which in return could have caused injuries. It is small things like these that show how competent staff make or break a gym, and after last night, I definitely will be doing more late night workouts. Props to you Mico and Jai. One thing that does bother me however, is the lack of 100lbs dumbbells, but I suppose the variety of machines make up for that. Overall, a great gym with a decent machine selection and of course, some competent guys up front which is rare to see nowadays.
Hello, Thank you for sharing your experience at our Trevor Linden Fitness club, we’re so glad it was a pleasant one! It’s truly incredible when someone is able to make the transition from unavoidable task-oriented routines into a more meaningful customer service focus and we are very happy to hear that our staff were up to the challenge. We strive to create a comfortable and safe environment for all of our members, no matter what time they come in for their workout. Your kind words are very meaningful to us and we hope you were able to get the most out of your workout that night. Should you ever be looking for any assistance or support while in the gym don't hesitate to let us know, we'll always be there to help!
Expérience fantastique: The Langley Trevor Linden Club 16 staff are fantastic, I started off with a trainer to help me gain strength in my arms and legs, then with assistance of other team members shown how to use varies other equipment. All the staff are friendly and ready to assist or answer questions. The trainers are wonderful and patient. I enjoy my work outs 3 times a week
Hello Catherine, Thank you for the fantastic review of your experience at Club16 Trevor Linden Fitness, Langley! We are beyond thrilled that you had positive experiences with our staff who strive to help and support each member of our community. Our team works hard to create a supportive atmosphere and provide quality guidance during every visit. It makes us so happy to hear about members taking advantage of the variety of options in our facilities from getting personalized one-on-one training sessions to using other types of equipment during their workouts. Thank you for taking the time to share your feedback - we appreciate it greatly!
Expérience négative: Credit card was locked due to fraud activity therefore club 16 $8 charge failed. When I went in to update card they charged me $21 late fee. Very sharky business practice.
Thank you for your 4-star review. We value your feedback and would appreciate any suggestions on how we can improve.
Expérience négative: If I could give this rating a zero, I would. Encountered the most disrespectful, arrogant, and rude person yesterday at the front desk, Simmy. Extremely condescending and non-assistant when it comes to doing her job and continuously started creating problems with me instead of assisting and doing her simple tasks of a worker. Kept making it a point that she didn’t mean to compliment me when I took her asking me my age as a compliment, as maybe I still appear younger than I look (casual and normal) then she proceeded to keep telling me that she “Didn't mean to compliment me, and didn’t even know who I was and she would never compliment me even if she did know me” ……. uncalled for, unprofessional and should not be working in a customer service position if she clearly is not up for the challenge. I’m pretty sure she overcharged my boyfriend and I for our drop-ins, $20 each when it says $10 online. Other front desk associates also just stood there and watched it happen without trying to resolve the issue, with her being new, and did not care to assist. I used to come to this gym consistently and did not run into any problems before — sadly Club16 is becoming a very unprofessional and unwelcoming environment with immature teens running the front desk and not knowing how to simply have manners. Club16, please do better with your staff and hire eligible associates. Someone with her attitude should never work in the customer service field. Completely unacceptable and uncalled for. Disappointed.
Hello Rhys, Thank you for taking the time to share your experience at Club 16 Trevor Linden Fitness. Our team strives to ensure all of our guests have only positive experiences in terms of customer service, so it is concerning to hear that you did not receive this level of service from one of our associates. We will escalate your review internally for further investigation. We apologize and hope that we can get this resolved quickly and satisfactorily. We are dedicated to equipping our staff with the skills needed to provide an outstanding customer service experience, so please rest assured that will take careful note of your feedback and address any issues within the organization going forward. Thank you for bringing this to our attention.
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