Club16 Trevor Linden Fitness
Informations sur Club16 Trevor Linden Fitness
Heures d'ouverture
- Dimanche: 7h-19h
- Lundi: 5h-22h
- Mardi: 5h-22h
- Mercredi: 5h-22h
- Jeudi: 5h-22h
- Vendredi: 5h-21h
- Samedi: 7h-19h
Notre commentaire de FitFit Canada sur Club16 Trevor Linden Fitness :
Bienvenue au Club16 Trevor Linden Fitness, une salle de sport dynamique située à Coquitlam, au Canada, connue pour ses installations impressionnantes et son personnel dévoué. Les membres ont loué la disposition spacieuse et la grande variété de machines disponibles, garantissant que chacun trouve ce dont il a besoin pour son entraînement. Il est courant d'entendre des compliments sur nos formateurs amicaux et compétents, dont Edgar et Mahtab, qui ont encouragé beaucoup à atteindre leurs objectifs de condition physique personnels grâce à des programmes d'entraînement personnalisés.
Points Forts :
- Installation spacieuse et bien équipée avec de nombreuses machines
- Entraîneurs personnels très recommandés qui offrent des conseils professionnels et personnalisés
- Personnel amical et accueillant, créant un environnement de soutien
Cependant, certains retours d'utilisateurs indiquent des domaines à améliorer, en particulier en ce qui concerne le service client et les pratiques de facturation. Plusieurs membres ont exprimé des frustrations concernant des frais cachés, des politiques d'annulation et la réactivité du personnel lors des demandes. De plus, des problèmes d'entretien ont été notés, certaines machines étant signalées comme hors de service ou ne fonctionnant pas correctement.
Résumé : Bien que le Club16 Trevor Linden Fitness offre un excellent environnement et une communauté de soutien pour les passionnés de fitness, les futurs membres devraient être conscients des avis mitigés concernant le service client et les processus administratifs. Nous vous invitons à découvrir nos installations et à rencontrer notre équipe pour voir par vous-même !
Services, machines et classes dirigées
Club16 Trevor Linden Fitness: Avis
Expérience négative: Worst gym never go here. Staff are super rude and judgmental and try and talk some non sense into you paying for extra fees . Especially that one guy who’s super young looking with white skin . All the staff are rude all of them they’re judgmental as I walk out I feel judged . Never ever go here don’t waste your money a gym shouldn’t cost hundreds of dollars . Go somewhere else .
Subject: We Value Your Feedback Hi Abdi, Thank you for taking the time to share your experience with us. I'm sorry to hear that your visit to Club16 Trevor Linden Fitness did not meet your expectations. We strive to provide a welcoming and supportive environment for all our members, and it’s concerning to hear about your experience with our staff. Your feedback is important, and we would like to address the issues you’ve raised. If you’re open to it, could you please provide more details about your visit? This will help us understand the situation better and work towards improving our services. Please reach out to us directly at [email protected]. Thank you again for your feedback, and I hope we can resolve this matter to your satisfaction. Best regards, Club16 Trevor Linden Fitness Team
Expérience fantastique: Pleasantly surprised with this place. The layout is great and there's lots of space. Chaz is also really kind and helpful!
Hi Caelan, Thank you so much for taking the time to share your positive experience with us at Club16 Trevor Linden Fitness! We're thrilled to hear that you enjoyed the layout and found our space accommodating. It's wonderful to know that Chaz made a great impression with his kindness and helpfulness. We strive to create a welcoming environment for all our members, and feedback like yours is incredibly rewarding. If you have any more thoughts or suggestions, feel free to reach out. We look forward to seeing you again soon! Best regards, The Club16 Team
Expérience fantastique: Lots of space, many machines, I didn’t even know how to use some of them XD
Hi Diana, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the spacious environment and the variety of machines at Club16 Trevor Linden Fitness. If you ever need assistance with any of the equipment, our friendly staff is always here to help. We look forward to seeing you again soon! Best regards, The Club16 Team
Expérience négative: Worst experience…sign up experience was way too long!!!….too much selling…wasted so much time…bad customer service…might cancel as both representatives seem extremely miserable .
Dear Annie, Thank you for taking the time to share your feedback. I'm truly sorry to hear about your recent experience with us. We strive to provide a smooth and enjoyable sign-up process, and it's clear we fell short in your case. Your comments about the customer service and the overall experience are concerning, and we'll be addressing these issues with our team to ensure improvements are made. We value your input and hope you'll give us another chance to better serve you in the future. Best regards, Club16 Trevor Linden Fitness
Expérience négative: This is definitely a shady business. It seems like last month’s fee was low, only around $25, but with the annual fee, equipment maintenance fee, and various late fees, it averages over $100 per month. With such high costs, wouldn’t it be better to go to a higher quality gym? I suggest people who want becoming a member here, make sure to read the reviews carefully. Unexpected fees will be charged frequently. When you try to discuss the fees with customer service or the front desk, they keep passing the responsibility back and forth, avoiding any accountability, leaving you feeling helpless. In short, their goal is to make you pay more. A fitness center that operates in such an unconventional and questionable way won’t last long.
Dear Yongyi, Thank you for taking the time to share your feedback. We sincerely apologize for any frustration or inconvenience you have experienced. We strive to maintain transparency with our membership fees and policies, and it is disheartening to hear that you felt misled. We understand how important it is for our members to have clear and straightforward information regarding their membership. Your comments about the fees and customer service are taken seriously, and we will review our communication and support processes to ensure they meet our members' expectations. If you have any specific concerns or need further clarification, please feel free to reach out to us directly at [email protected]. We value your input and hope to address any issues you may have encountered. Thank you for bringing this to our attention. Best regards, Club16 Trevor Linden Fitness
Expérience négative: It's a decent gym, especially for the price. The only problem is that every time I sign up I feel like they are trying to scam me on the fees. Why do I need to still pay you for next month if I want to cancel my membership today? You're basically scamming me for one month and it is baked into your contract. I don't know why they can't just make honest money by providing honest service and be happy with it. Such scum
Dear Sepehr, Thank you for taking the time to share your feedback. We're glad to hear that you find value in our gym's pricing. However, we're genuinely sorry to learn about your concerns regarding the membership cancellation process. We strive to maintain transparency in all our policies, and it's disappointing to hear that you feel otherwise. Your feedback is invaluable, and we will certainly review our procedures to ensure they are as clear and fair as possible. If you have any further questions or would like to discuss this matter in more detail, please feel free to reach out to our management team at the gym. We appreciate your input and hope to improve based on your experience. Best regards, Club16 Trevor Linden Fitness
Expérience négative: Awful experience, never go to this club, rip off. First of all I came there with my son with hope to find a decent place for work out, they made me take a programe a try with a trainer( which we initially didn't want to buy), and promise if we dont like they'll cancel it whenever we ask for, but happened so they still kept charging him for traineeship after cancelationv though, then they kept charginng him for new inventory for the gym( why at the beginning? He even hadn't a chance to train at least a year on those once they already had), and now they still send late payment, which my son payed when he tried to canceled the membership. Awful club, draining money
Dear Денис, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you and your son have encountered. It is disheartening to hear that your visit did not meet your expectations and that there were issues with the cancellation process and subsequent charges. We take feedback like yours very seriously and would like to investigate this matter further to ensure that such situations are addressed appropriately. Please reach out to our management team directly so we can look into your account details and work towards a resolution. If you're able to please contact us directly so we can look into this at [email protected] Your satisfaction is important to us, and we appreciate your patience as we strive to improve our services. Best regards, Club16 Trevor Linden Fitness
Expérience négative: I registered for they 3 days trial on their website I drove 10 minutes After 20 minutes of presentation When I went there they asked if I ever been to any other locations I answered it was a year ago and it was other locations in Brentwood They told me unfortunately, you’re not eligible to use the 3 days trial It would be so much helpful and save me times if mentioned on they website
Dear Hamann, Thank you for taking the time to share your experience. We sincerely apologize for any inconvenience you faced during your visit. Your feedback is valuable, and we understand how frustrating it must have been to find out you were ineligible for the trial after making the trip and spending time on the presentation. We will certainly review our website and communication processes to ensure that such information is clearly stated to help avoid any future misunderstandings. Your input helps us improve, and we appreciate you bringing this to our attention. We would like to invite you back to the club for a three day guest pass if you could kindly reach out at [email protected]. We are sincerely sorry for the inconvenience and lack of service you received Best regards, Club16 Trevor Linden Fitness
Expérience fantastique: Edgar is a professional, knowledgeable and dedicated personal trainer. As a new member to Club 16 and someone who had little experience in a gym, Edgar really made me feel comfortable. He recognized my strengths and pushed me to challenge my limits, adjusting/ modifying tasks to suit my needs. I couldn’t believe the progress I made in just a few short months. I noticeably got stronger and more flexible, and above all my self confidence went through the roof. Edgar is an amazing personal trainer and I would recommend him in a heartbeat.
Hi Susan, Thank you so much for sharing your wonderful experience with Edgar at Club16 Trevor Linden Fitness! We're thrilled to hear that he has made such a positive impact on your fitness journey. It's fantastic to know that you felt comfortable and supported as a new member, and that Edgar's guidance helped you achieve significant progress in strength, flexibility, and self-confidence. Your recommendation means a lot to us, and we’re proud to have Edgar as part of our team. Keep up the great work, and we look forward to seeing you continue to reach new heights in your fitness goals! Best regards, Club16 Trevor Linden Fitness
Expérience fantastique: I've been training with Edgar 3 times a week since April, and he's always given 100% every single session. He always shows up with positive energy and pushes me to my limits, all while making sure I'm not injuring myself. He is highly knowledgeable, friendly, and caring - definitely worth every penny. I made an incredible progress not just in terms of strength and muscle gain but also in understanding workouts so I feel comfortable hitting the gym on my own. Would highly recommend.
Hi Katelyn, Thank you so much for sharing your fantastic experience with Edgar! We're thrilled to hear that his dedication and positive energy have made such a significant impact on your fitness journey. It's wonderful to know that you've made incredible progress and feel confident in your workouts. Your recommendation means a lot to us, and we'll be sure to pass along your kind words to Edgar. Keep up the great work, and we look forward to seeing you continue to achieve your fitness goals! Best regards, Club16 Trevor Linden Fitness
Expérience fantastique: I have been working out at the Club16 Coquitlam location since April 2024. Through my training, I have learned the importance of maintaining proper posture while exercising and walking, as well as the need to consume enough protein, carbs, and healthy fats daily to provide energy, build muscle, and recover effectively. I highly recommend Edgar G. to anyone looking for a personal trainer. He keeps you motivated with his professionalism, detailed progress reports, and sense of humor.
Hi Henry, Thank you so much for sharing your positive experience at our Club16 Coquitlam location! It's fantastic to hear that your training has helped you understand the importance of proper posture and nutrition. We're thrilled that Edgar G. has made such a positive impact on your fitness journey with his professionalism, detailed progress reports, and sense of humor. Your recommendation means a lot to us, and we’re delighted to have you as part of our community. Keep up the great work, and we look forward to supporting you in achieving your fitness goals! Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: I signed up for Club16 earlier this year back in May. The facility is quite nice and spacious, and there are many equipment to use that even during peak hours, it's not difficult to find alternative equipment to do the exercises I need to do. I signed up for personal training and my trainer, Edgar Garcia, is an excellent trainer. In the few months that we've work together, I've definitely have made quite a noticeable progress with my fitness goals. Edgar is very knowledgeable in his field and I'm learning a lot information with each training session. Edgar is the type of trainer that accommodates to your needs from a workout plan even to a rudimentary meal plan - he can adjust plans very quickly to ensure you can meet your fitness goals. He's very easy to work with and has a very positive vibe that makes each training session enjoyable. If you are thinking about signing up for Club16 and looking to work with a personal trainer, Edgar is one I would highly recommend.
Hi Karsten, Thank you so much for taking the time to share your experience at Club16 Trevor Linden Fitness! We're thrilled to hear that you find our facility spacious and well-equipped, even during peak hours. It's great to know that you've had such a positive experience with our equipment and amenities. We're especially delighted to hear about your progress with Edgar Garcia. It's wonderful to know that his expertise and personalized approach have made a significant impact on your fitness journey. Edgar's dedication to accommodating individual needs and creating enjoyable training sessions truly embodies the spirit of our club. Your recommendation means a lot to us, and we're grateful for your kind words. We'll be sure to pass along your praise to Edgar. Keep up the fantastic work on your fitness goals, and we look forward to continuing to support you in your journey! Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: Great Facility with professional staff and fabulous Personal Trainers . I had an amazing experience with my PT, Edgar. Edgar helped me to lose 8% body fat in 3.5 months and instead gained muscle mass .He always pushed my boundaries and every session was a new challenge with some new achievements. Of course the workout plans that he designed for me was fantastic. The gym is well equipped with good machines and it’s clean. Highly recommended.
Hi Shadi, Thank you so much for your wonderful review! We're thrilled to hear about your fantastic experience with Edgar and the progress you've made. It's great to know that his personalized workout plans and motivational sessions have helped you achieve such impressive results. We take pride in maintaining a clean and well-equipped facility, and it's always rewarding to hear positive feedback from our members. Your recommendation means a lot to us. Keep up the amazing work, and we look forward to supporting you in your fitness journey! Best regards, The Club16 Trevor Linden Fitness Team
Expérience positive: It was a nice experience using the gym, especially with the personal trainer Edgar who’s always helpful.
Hi Francis, Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed your time at our gym and found Edgar's assistance helpful. Our team is dedicated to providing a supportive and motivating environment, and it's great to know that Edgar contributed to your positive experience. We look forward to seeing you again soon! Best regards, Club16 Trevor Linden Fitness
Expérience fantastique: Edgar is the best personal trainer! Super knowledgeable and tailors workouts to fit your goals perfectly. Very supportive of your goals and is the best hype man for pr’s.
Hi Roxanna, Thank you so much for your fantastic review! We're thrilled to hear that Edgar has made such a positive impact on your fitness journey. It's great to know that his knowledge and personalized approach are helping you achieve your goals. We'll be sure to pass along your kind words to him. Keep up the amazing work, and we're excited to see you continue to hit those PRs! Best, The Club16 Trevor Linden Fitness Team
Expérience positive: My family and I have been going to Club16 for years. My wife and I both have the VIP membership which gives us access to red light therapy, hydro massage, tanning and infrared sauna which are well worth the extra cost. The gym is clean and well run, Staff is great and Value for money is 5 stars, however my son and I regularly find that some of the equipment often unavailable due to high volume. It would be nice if they added one extra of the pec-deck and cable fly machines. Overall we are happy with Club16 and would recommend it to anyone.
Dear Stuart, Thank you for taking the time to share your experience with Club16 Trevor Linden Fitness. We're thrilled to hear that you and your family have been loyal members for years and that you find value in our VIP membership amenities like red light therapy, hydro massage, tanning, and the infrared sauna. It's wonderful to know that you appreciate the cleanliness of our gym and the efforts of our staff. We strive to provide a welcoming and well-maintained environment for all our members. We also appreciate your constructive feedback regarding the availability of certain equipment. We understand how important it is to have access to the machines you need for your workouts. Your suggestion to add an extra pec-deck and cable fly machine is valuable, and we will certainly take it into consideration as we continue to improve our facilities. Thank you for your recommendation and for being a part of the Club16 community. We look forward to continuing to support you and your family's fitness journey. Best regards, Club16 Trevor Linden Fitness
Expérience négative: Impossible to cancel. I sent my cancellation email over 30 days ago, still being charged after 30 days so I got bank to put stop payment on my card. They won’t cancel my account unless I pay their “late fees” and keep on trying to charge me. This gym is run by Scammers.
Dear Daniel, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you've faced regarding the cancellation of your membership. We understand how frustrating this situation must be for you. We take feedback like yours very seriously and would like to look into this matter further to ensure that such issues are addressed promptly. Please reach out to our member services team directly so we can assist you in resolving this situation. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right. If you're able to reach out to us at [email protected] so we can better assist you and get to the bottom of what has occurred. Best regards, Club16 Trevor Linden Fitness
Expérience fantastique: My trainer Simon, who is friendly, professional and responsible, has been really helpful since I became a member in Club 16. He explains things clearly and always pay attention to details during training to make sure I achieve the best outcomes. While I sometimes doubt if i can handle more weight, he constantly encourages me to break my own personal record. It has been such a pleasure training with Simon and I would 100% recommend him to everyone!
Dear Jennyx, Thank you so much for sharing your wonderful experience with Simon at Club16 Trevor Linden Fitness! We are thrilled to hear that Simon's friendly, professional, and responsible approach has made such a positive impact on your fitness journey. It's fantastic to know that his clear explanations and attention to detail have helped you achieve great outcomes and surpass your personal records. Your recommendation means a lot to us, and we are delighted to have Simon as part of our team. Keep up the amazing work, and we look forward to supporting you in reaching your fitness goals! Best regards, Club16 Trevor Linden Fitness
Expérience négative: Do you like poor service? Consistently broken equipment? Overcrowded spaces? Well then this is the place for you! Been a member for years and honestly go here because it's cheap and close to home..... but my patience is wearing thin. Clearly grinding out memberships is the only real mandate. The staff is too busy standing around talking or completely clueless to notice or care about the experience and safety of the customers. Wanna be trainer's galore and helpless front end completely tuned out. If you're close to this location and have low expectations then join me..... otherwise find another option. A black mark on the Trevor Linden name.... staff and management couldn't run a lemonade stand.
Expérience fantastique: I can't say enough good things about my experience with Mahtab. From the very first session, she has been incredibly professional, knowledgeable, and motivating. Mahtab tailors each workout to my specific goals and fitness level, ensuring that every session is both challenging and rewarding. She not only provides excellent guidance on exercises but also offers invaluable advice on nutrition and overall wellness. Thanks to Mahtab, I’ve seen significant progress in my strength, endurance, and confidence. Her positive attitude and unwavering support make every workout enjoyable. I highly recommend her to anyone looking to achieve their fitness goals and improve their health!
Hi Sergio, Thank you so much for taking the time to share your wonderful experience with Mahtab! We're thrilled to hear that she has made such a positive impact on your fitness journey. It's fantastic to know that her professionalism, knowledge, and motivational approach have helped you achieve significant progress in your strength, endurance, and confidence. We will be sure to pass along your kind words to Mahtab. Your recommendation means a lot to us, and we're excited to continue supporting you in reaching your fitness goals. Keep up the great work! Best regards, The Club16 Trevor Linden Fitness Team
Expérience positive: The personal trainers and facilities are good (for the she's fit section), but i wish the AC was stronger. Its hot when you walk in there and makes it harder to finish the workout. However, the studio area is nicely cooled so i usually end up going in there to finish
Hi Habiba, Thank you for taking the time to share your feedback! We're glad to hear that you enjoy our personal trainers and facilities in the She's Fit section. We appreciate your input regarding the AC and understand how important a comfortable workout environment is. We'll definitely pass along your comments to our management team to see how we can improve the cooling in that area. In the meantime, it's great to know that the studio area provides a cooler space for you to finish your workouts. We look forward to seeing you again soon! Best regards, The Club16 Trevor Linden Fitness Team
Expérience fantastique: What a great gym. It has everything you need and opens up really early. Amazing staff too! Especially Melinda and Elina at the front desk.
Thank you for the fantastic review, Nick! We're thrilled to hear that you enjoy our gym and that our staff, Melinda and Elina, have made your experience even better. We appreciate your kind words and look forward to seeing you again soon at Club16 Trevor Linden Fitness!
Expérience fantastique: Awesome gym with great equipment. I always enjoy working out at Club 16.
Thank you for the fantastic review, farhad faraznia! We're thrilled to hear that you enjoy working out at Club16 and find our equipment top-notch. See you at the gym soon!
Expérience négative: I was looking for a new gym to join and registered for a 3-Day Pass on the website. When I arrived and went to the reception for assistance, despite there being about eight staff members, no one offered to help me. Some of them even made eye contact but didn't ask if I needed any assistance and continued chatting among themselves. Eventually, one staff member helped me and connected me with another staff member who introduced me to the gym membership options. Having visited many gyms before, I know that this staff's job is to try and sell better membership and personal training. After listening to him patiently, I asked for a gym tour, but instead of a proper tour, the staff member just walked me around while continuously talking about personal training. I then said that I would like to work out today and use the facilities before deciding on the membership. The staff member then insisted on keeping my ID, which I refused. (When I was being helped at the reception, a girl took my info and had checked my ID already) When I said that I wouldn't be comfortable with that, he immediately said it was fine, which I thought, was funny. Based on these experiences, I have decided not to join this gym.
Dear Joanne, thank you for sharing your experience with us. We apologize for the lack of immediate assistance and the miscommunication during your visit. Your feedback is valuable to us, and we will address these issues with our team to ensure better service in the future. Can you please reach out to us directly so that we may make this right? Please email us at [email protected]
Expérience fantastique: Alena and Sydney and the best receptionists ever! So very helpful and they helped me set up the app and i feel so welcomed
Thank you for the kind words, Luke! We are thrilled to hear that Alena and Sydney provided you with exceptional service and made you feel welcomed. We appreciate your feedback and look forward to seeing you at the club again soon!
Expérience négative: Didn't wanna write a review for this location since it's mostly teenagers working here, and you can't expect much customer service from them. However, one of the girls didn't let me use hydro because it was past 6:30 and they closed at 7! That's 30 min left, and the service is 10 minutes! Funny how other locations do their services up until closing lol.
Dear Z lu, we apologize for any inconvenience you experienced during your visit. We strive to provide excellent customer service and will address this issue with our team to ensure consistent service across all locations. Thank you for bringing this to our attention.
Expérience fantastique: Club 16 is a great place to workout, Paige and Mel are so friendly and welcoming. Love working out here!
Thank you for the fantastic review, Roddy! We're thrilled to hear that Paige and Mel made your experience at Club16 so enjoyable. We appreciate your kind words and look forward to seeing you again soon for another great workout!
Expérience fantastique: I gave 5 stars, but if it was a scale of 1-10…I’d give them 32 stars! It’s a Fantastic Gym. Not only do they have the best equipment, they also have the best staff. (Specific shoutout to Madesyn, Sydney and Ethan) Highly recommend this Club16.
Thank you so much for the glowing review, Nathan! We are thrilled to hear that you had such a fantastic experience at our Club16 location. We will be sure to pass along your kind words to Madesyn, Sydney, Ethan, and the rest of our staff. We appreciate your recommendation and look forward to seeing you again soon!
Expérience fantastique: Sydney is the best receptionist at this gym only reason this gym is getting a 5 star review is because of her.
Thank you for recognizing Sydney's exceptional service! We are thrilled to hear that she made your experience at our gym a positive one. We will be sure to pass along your kind words to her. We look forward to seeing you again soon at Club16 Trevor Linden Fitness!
Expérience fantastique: Sydney is the best receptionist ever.
Thank you for recognizing Sydney's exceptional service! We are thrilled to hear that she made your experience at Club16 Trevor Linden Fitness a positive one. We will be sure to pass along your kind words to her.
Expérience fantastique: Great gym to work out with excellent machines and staff. Kimia and Alena were really sweet and helpful.
Thank you for the fantastic review, Anshu! We're thrilled to hear that you enjoyed our gym and found our machines and staff to be excellent. Kimia and Alena will be delighted to hear your kind words. We look forward to seeing you again soon for another great workout!
Expérience fantastique: Amazing gym. The environment is open and clean. Dumbbells, plates, ropes, handles, etc. are kept in their racks and bins to ensure a tidy space for everyone. There is a great variety of equipment with. Decent balance of cardio/weight training equipment. Staff is friendly and attentive to your needs. This has become my favourite Club 16 location ✨
Thank you for the fantastic review, Carter-James VG! We're thrilled to hear that you enjoy our clean and well-organized gym environment. Our team takes pride in providing a variety of equipment for a balanced workout experience. We appreciate your kind words about our friendly and attentive staff. We look forward to seeing you again at our Club16 Trevor Linden Fitness location! ✨
Expérience fantastique: Chazz really made me feel welcome, ask for him if you wanna get signed up here!
Thank you for the great feedback, Shayan! We're thrilled to hear that Chazz made you feel welcome. We'll be sure to pass along your kind words to him. We look forward to having you as a member at Club16 Trevor Linden Fitness!
Expérience fantastique: Love this gym, the equipment is great and the staff is really friendly. The facility is always clean and it’s affordable. I wish there was an add on option for the premium features rather than automatically upgrading to the premium membership. I don’t always want all the features all the time. But you could generate more revenue if you offered a package add on option.
Thank you for the positive feedback, Chantelle! We're thrilled to hear that you love our gym and find our equipment top-notch. We appreciate your suggestion for a package add-on option for premium features and will definitely take it into consideration for future improvements. Your feedback is valuable to us as we strive to provide the best experience for our members.
Expérience fantastique: I love the atmosphere at club 16 in Coquitlam! Makeo was awesome with helping me out & showing me around the gym
Hi Taylor, Thank you for the wonderful feedback, Taylor! We're thrilled to hear that Makeo provided you with excellent assistance and that you enjoyed the atmosphere at our Coquitlam location. We appreciate your support and look forward to seeing you again soon at Club16 Trevor Linden Fitness!
Expérience fantastique: I recently signed for a training program at this gym. My trainer, Mahtab Hemmati, is very conscientious, knowledgeable, and has been very supportive. I am very satisfied with all the sessions and totally recommend her as a trainer. Great place to work out!
Hi Maisa, Thank you for sharing your positive experience with Mahtab Hemmati and our training program! We are thrilled to hear that you are satisfied with the sessions and feel supported by her expertise. We appreciate your recommendation and look forward to continuing to provide you with a great place to work out. See you at the gym soon!
Expérience fantastique: I got help from Kimia to get a membership, she was very nice and patient and explained everything to me
Thank you for sharing your positive experience with Kimia! We are thrilled to hear that she provided excellent service and made sure you understood everything about your membership. We look forward to seeing you at the club!
Expérience fantastique: The gym was really big and nice, and kimia was very good at showing us around, explained everything very clearly!! She also was very honest and kind.
Hi Hania, Thank you for your kind words, Hania! We are thrilled to hear that you enjoyed your experience at our gym and that Kimia provided you with excellent service. We appreciate your feedback and look forward to seeing you again soon!
Expérience fantastique: Sam was super helpful and made my sign up process simple! I recommend Sam to everyone new signing up :)
Hi Jasmine, Thank you for the kind words, Jasmine! We are thrilled to hear that Sam provided you with excellent service during your sign-up process. We appreciate your recommendation and look forward to supporting you on your fitness journey at Club16 Trevor Linden Fitness!
Expérience fantastique: Kimia is amazing . She listen carefully to my needs and preferences and offer me the best option. Her ability to explain information in a simple and understandable manner was impressive. She is very polite and professional . Thank you Kimia for sharing valuable information !
Hi Mojgan, Thank you for sharing your positive experience with Kimia! We are thrilled to hear that she provided you with excellent service and valuable information. We appreciate your feedback and look forward to seeing you again at Club16 Trevor Linden Fitness!
Expérience fantastique: Kimmia.M is amazing. She is amazing and her college Elle is also amazing they both helped me so much through my experience in this program. 100% recommend them.
Thank you for sharing your positive experience with Kimmia and Elle! We are thrilled to hear that they were able to support you throughout your fitness journey. We appreciate your recommendation and look forward to continuing to provide you with excellent service at Club16 Trevor Linden Fitness.
Expérience fantastique: Being member in Coquitlam gym for 3 years. I’m so glad I have Simon as my trainer. Heis so friendly and knowledgeable. I have seen very good progress following his plan.With his guidance, I am proud to see my body shape changes even without much frequent work out each week. He is definitely one of the best trainers in town!
Hi Lisa, Thank you for sharing your positive experience with Simon at our Coquitlam gym! We're thrilled to hear about the progress you've made with his guidance. We're proud to have Simon as part of our team, and we'll be sure to pass along your kind words to him. Keep up the great work!
Expérience fantastique: Club 16 Coquitlam is a great gym and if you need any help with anything, Makeo is very knowledgeable!
Thank you for the positive feedback, Teylor! We're thrilled to hear that you had a great experience at Club16 Coquitlam and that Makeo was able to provide you with excellent assistance. We appreciate your support and look forward to seeing you again soon!
Expérience fantastique: I had a great experience at Coquitlam Club 16, thanks to a staff member named Makeo. He was incredibly helpful in showing me around the facility and explaining how to use the machines effectively. Makeo was very knowledgeable and took the time to understand my fitness goals, recommending exercises that would be best for me in the future. His friendly experiecences made me feel very welcome. I highly recommend this gym, especially if you get the chance to interact with Makeo.
Thank you for sharing your wonderful experience at our Coquitlam Club16 location! We are thrilled to hear that Makeo provided you with exceptional service and guidance during your visit. Our team takes pride in helping our members reach their fitness goals and creating a welcoming environment. We appreciate your recommendation and look forward to seeing you again soon!
Expérience fantastique: I usually don’t like asking for help but makeo really did a fantastic job, he showed me which machines and gym area that would fit what I am trying to achieve and went above and beyond to show me proper positioning and how to target muscles that would help better my condition. I have serious back pain and to my surprise he was also an RMT in training, he is definitely knowledgeable and I hope to see him again.
Thank you for sharing your positive experience with Makeo! We're thrilled to hear that he provided you with exceptional guidance and support during your visit. We appreciate your feedback and look forward to seeing you again at Club16 Trevor Linden Fitness.
Expérience fantastique: Sam and Paige are such a delight to chat with before my workouts! Club 16 Coquitlam has super friendly and helpful staff and management, great equipment, clean locker rooms and floor. Any maintenance is done super quick. Huge facility too. Overall the best gym in coquitlam for any one of any age!
Thank you for your kind words, Gurshingar! We're thrilled to hear that Sam and Paige have been providing excellent service to you. We take pride in our friendly staff, well-maintained equipment, and clean facilities. We appreciate your feedback and look forward to seeing you continue to enjoy your workouts at Club16 Coquitlam!
Expérience fantastique: Fantastic gym, has everything you’d ever need! Sydney and Chazz are incredibly helpful with anything you’d want, if you’re in need of any advice whatsoever go to Makeo or Simon, they’ll take your training to the next level!
Thank you for the glowing review, Rashid! We're thrilled to hear that Sydney, Chazz, Makeo, and Simon have provided you with exceptional service and support. We're here to help you reach your fitness goals and take your training to the next level. See you at the gym soon!
Expérience fantastique: The staff at club 16 Coquitlam are amazing! They’re always greeting me with a smile and they are very kind!
Thank you for your kind words, Joshua! We're thrilled to hear that our staff at Club16 Coquitlam always make you feel welcome with their friendly smiles. We appreciate your positive feedback and look forward to seeing you again soon!
Expérience fantastique: Sydney and Paige are always courteous and welcome me kindly when I arrive and leave the premise. They go the extra distance to make sure I’m accommodated.
Hi Mario, Thank you for recognizing Sydney and Paige's exceptional customer service! We are thrilled to hear that they have made your experience at Club16 Trevor Linden Fitness welcoming and accommodating. We will be sure to pass along your kind words to them. See you at the gym soon!
Expérience fantastique: Been going to this gym for three years and have had nothing but a great experience! Like the flexibility of having a women’s section and they are always upgrading equipment. Good service and chill members available. Victor Makeo were super helpful today especially!
Thank you for being a loyal member for three years, Annika! We're thrilled to hear that you've had a great experience at our gym and appreciate your feedback on our women's section and upgraded equipment. We're glad to hear that Victor Makeo provided you with excellent service. We look forward to continuing to support you on your fitness journey!
Expérience fantastique: Mel and Paige are very kind and welcoming. Always seem happy to see us and greets us nicely. They make coming to work out fun
Hi Bailey, Thank you for your kind words, Bailey! We're thrilled to hear that Mel and Paige have made your visits enjoyable and welcoming. We appreciate your feedback and look forward to seeing you continue to have fun during your workouts at Club16 Trevor Linden Fitness!
Expérience fantastique: Been going here for about 4 years now and I've never had many complaints !! It's typically clean and broken down machines and equipment are fixed in a timely manner. Mel and Paige were absolutely lovely at reception today and the rest of the team is always friendly as well !! Great place to workout !!
Thank you for being a loyal member for 4 years, Jake! We're thrilled to hear that you've had a positive experience with our clean facilities and prompt maintenance. Mel, Paige, and the rest of our team appreciate your kind words. Keep up the great work with your workouts!
Expérience fantastique: I came in earlier today to check this place out and Kimia helped me out with membership as well as personal training. She was super helpful and kind!
Hi Farideh, Thank you for sharing your experience with us! We’re thrilled to hear that Kimia was able to assist you with your membership and personal training inquiries. Our team takes pride in providing excellent service, and it's always rewarding to hear positive feedback from our valued customers. If you have any further questions or need additional assistance, please don't hesitate to reach out. Welcome to our community!
Expérience négative: I’ve been a member at club 16 for half a year and today has been the worst experience I’ve had at one. My two friends came in to try the gym with the 3 day free day pass that is clearly posted on the website, we were brought to a table to talk about memberships before the workout. HOWEVER, instead of talking about memberships Kimia talked to them solely about personal training for 20 mins when she said it would be only take 1 minute out of their time. Despite the fact they made it clear that they wanted to try the gym out before and stated they were not interested in any personal training she was very pushy. They were interested in possibly signing up after trying out the gym because that’s the sole purpose they came for, however she said they must sign up for a membership at that moment or pay for an expensive 20 dollar drop in despite being told at the front desk that they could workout after having the consultation. She asked very personal questions and was very rude, kimia said the 3 day free pass used to exist but they discontinued it which is untrue. I’ve never met such a rude club 16 employee that obviously only cares about her own interests to make commission. I recommend if you come to this gym ask for anyone else but her.
Hi Ethan, Thank you for bringing this matter to our attention. We sincerely apologize for the unpleasant experience you and your friends had during your recent visit to Club 16. It is disappointing to learn that the interaction you had with our staff did not meet your expectations or align with the welcoming environment we strive to provide. We understand that trying out the gym before making a commitment is important, and it appears that this was not respected during your visit. We regret any inconvenience caused by the discussion about personal training and the pressure to sign up for a membership on the spot. This is not the experience we want our guests to have, and it does not reflect the high standards we hold ourselves to. We value your feedback as it helps us improve our services and ensure that our team members provide the best possible experience for all visitors. Rest assured, we will address this issue internally and provide additional training to our staff to prevent similar situations in the future. We would love to make things right and offer you and your friends the opportunity to experience our gym as intended. Please contact us directly at [email protected] so we can arrange for a complimentary visit without any sales pressure. Thank you for your understanding and for giving us the chance to improve. We hope to have the opportunity to welcome you back to Club 16 under better circumstances.
Expérience négative: The place is a good but staffs unfortunately not. At the beginning of March i asked for my cancellation membership and on the phone the said my membership is already cancelled but i charged for 3 months and Now they said we can’t refund as you dont have a copy. HOW CAN I HAVE A COPY OF PHONE CALL?!
Hi Tina, thank you for sharing your feedback with us. We apologize for any confusion regarding your membership cancellation. We recommend reaching out to our management team directly to discuss this matter further and find a resolution. Your experience is important to us, and we appreciate the opportunity to address your concerns.
Expérience négative: Disappointing Experience at Coquitlam Club 16 Gym, My recent experience with Coquitlam Club 16 left much to be desired. Despite being unable to utilize the gym due to illness, I was still asked to pay the membership fee. Even with a doctor's note explaining my situation, I was met with dismissive and unsympathetic responses, comparing the situation to paying for unused Netflix subscriptions.To make matters worse, when I requested the name and last name of the individual (the general manager) I was speaking with, they outright refused, displaying a lack of professionalism and accountability. Additionally, the encounter was tainted by racist remarks and overall rudeness, which is completely unacceptable in any customer service setting.As a result of this disappointing interaction, I made the decision to cancel my membership with Coquitlam Club 16. It's disheartening to see such disregard for customer well-being and basic courtesy. Needless to say, I will not be returning to this gym in the future.
Hello, Thank you for taking the time to share your experience with us. We are truly sorry to hear about the negative aspects of your interaction with our team at Coquitlam Club 16. It's disappointing to learn that our service fell short of the high standards we aim to uphold, especially under trying circumstances such as illness. The last thing we want is for any member to feel undervalued or mistreated, and we take your feedback regarding the handling of your concerns very seriously. Furthermore, we firmly believe in the importance of professionalism, empathy, and respect in all of our customer service interactions, and we're saddened to hear that our team did not exemplify these values during your visit. Please know that we are looking into this incident as a priority and will take action to prevent such occurrences in the future. Regarding the billing issue, we strive to be understanding and flexible, and we continually work to improve our policies to reflect consideration for our members' individual circumstances. We will revisit our existing protocols to better accommodate situations like yours. We wish to extend our sincerest apologies for any disrespectful behavior you encountered, including any insensitive comments. Such behavior is not representative of our company ethos or the inclusive environment we aim to foster. We'd like to assure you that appropriate managerial attention will be directed towards this matter. We appreciate that you have chosen to take your business elsewhere following this event, and while we regret to lose you as a member, your decision is fully respected. Should you be willing to discuss this matter further or provide additional feedback, please do not hesitate to reach out to us directly. We would like to restore your faith in our commitment to outstanding service and member satisfaction.
Expérience fantastique: Beata the instructor of group fitnesses is beyond incredible. Makes the classes fun while getting a phenomenal workout in. She does fundraisers for breast cancer etc. Join the gym. The front desk staff are so kind and know everyone’s names. Give them a try. You will be hooked
Hello there! We are thrilled to hear such wonderful feedback about our fitness classes and our star instructor, Beata! It’s fantastic that her energy and dedication to making each class both enjoyable and effective has left such a positive impression on you. Also, knowing that our efforts to support vital causes like breast cancer fundraisers have resonated with you makes all our work feel even more worthwhile. We take immense pride in the vibrant and supportive community we're building, one workout—and one cause—at a time. We're also delighted that our front desk staff has made you feel recognized and welcomed; they truly are the heart and soul of our gym's hospitable environment. It's wonderful to know that their kindness has contributed to making your experience with us so memorable. Your encouragement means the world to us and we can’t wait to see you again at the gym. Keep spreading the word—every new member becomes a part of our growing family, and we love seeing new faces getting hooked on health and wellness. Thank you for giving us a try, and here’s to many more invigorating workouts together! Stay fit and fabulous,
Expérience négative: Unfortunately, my experience at Club 16 in Coquitlam was marred by rude behavior from employees. Despite being a loyal customer, I often felt ignored and unwelcome due to the constant chatter and lack of attention from staff. Improving customer service and creating a more welcoming environment should be a priority for the management.
Hi Leila, First and foremost, we want to extend our sincerest apologies for the disappointing experience you encountered during your recent visit to Club 16 in Coquitlam. We truly value the loyalty of our customers, and it disheartens us to hear that we fell short of not only our own standards but also the level of service you've come to expect from our establishment. Your feedback regarding the behavior of our employees is concerning and has been taken very seriously. We strive to create an inclusive and friendly environment for all of our patrons, and it is clear from your review that we have room for improvement. Please rest assured that the issues you've raised about staff engagement and attentiveness are being addressed with the utmost urgency to ensure they are not repeated. We are dedicated to improving and would love to have an opportunity to make things right. If you are open to discussing your experience further, please reach out to us at [Contact Information]. We would greatly appreciate the chance to listen to any additional feedback or suggestions you may have and to discuss ways we can regain your trust. Once again, we apologize for any inconvenience caused and hope to have the honor of welcoming you back to Club 16 with the promise of a vastly improved experience.
Expérience fantastique: Club 16 is a good and convenient gym to go to. My personal trainer James is very knowledged. The results with a small number of sessions are already evident.
Thank you for sharing your positive experience at Club16 Trevor Linden Fitness! We are thrilled to hear that you find our gym convenient and that your personal trainer James is knowledgeable. It's great to hear that you are already seeing results with just a few sessions. Keep up the great work!
Expérience fantastique: Good gym, a lot of various equipment and good personal. Price is nice and it’s not so busy during daytime. Many thanks to Victor for showing around and helping with registration
Hi Roman, Hello there, and thank you for taking the time to share your experience! We're thrilled to hear that you're enjoying the variety of equipment available at our gym and our competitive pricing ️. It's wonderful to know that you've been able to get your workouts in comfortably during the daytime when it's less crowded. A special shout-out to Victor for providing you with a top-notch tour and assisting you with the registration process. We'll be sure to pass along your fiery kudos . Our team strives to deliver the best service possible, and Victor will be glad to know he made a positive impact on your gym experience. Thank you again for your kind words! We look forward to continuing to serve you and support your fitness goals. If there's anything else we can do to enhance your gym experiences, please don't hesitate to reach out.
Expérience négative: Awful ghetto rap music playing super loud all the time. I have to put my music really loud in my headphones just so I can listen to something decent. I wish I could listen to my music and not have to blast it in my ear to cover that awful music that they are playing all the time.
Hi Audrey, Hello there, Thank you for taking the time to provide us with your feedback. We're sorry to hear that the music at our venue did not meet your expectations and affected your experience negatively. We understand the importance of creating an enjoyable atmosphere for all of our guests, and it seems we missed the mark on this occasion. We take comments like yours seriously, and we will discuss this with our team to ensure a more balanced and pleasurable audio environment for everyone. In the future, we hope to offer a music selection that caters to the diverse tastes of all our patrons. Please feel free to visit us again and hopefully, next time, we can match the ambiance to your liking. If you have specific music preferences or suggestions, we'd love to hear them—perhaps we could consider them for our playlist. Thanks again for your feedback, and we hope to have the opportunity to welcome you back soon for a better experience.
Expérience fantastique: As a personal trainer who has been too numerous amounts of gym, I can with confidence say that this gym is the best I've ever been to. It's just simply perfect. I hope they add more benches tho. The atmosphere is simply the best for an ultra athletic workout
Hi Shayan,Thank you for taking the time to review our gym, we are thrilled to hear that it's been a standout experience for you! Creating the perfect atmosphere for an ultra athletic workout was our goal when designing the gym, so it's wonderful to know that we have succeeded. We appreciate your suggestion about adding more benches and will certainly take it into consideration during our next equipment updates. Again, thank you for your positive feedback and we can't wait to see you back in the gym soon! Keep up the great work as a personal trainer!
Expérience négative: Super poor experience today, set an appointment to get the free trial so I could try out this location. Got there at the time of my appointment and filled out the gym release form, and got shuffled into a waiting area and was told your going to be waiting a bit. Excuse me but why did I make an appointment if you’re not going to be available at that time? I literally told the guy I work afternoons and don’t have a lot of time when I was making the appointment. It was a good thing anyways, as I sit at my little table waiting I got to hear the sales song and dance happening at the table next to me. And to be honest these guys are sleezy and untrustworthy so I just left. I went up to the front desk and explained my problem and asked for a manager and was told I could have his email. These guys don’t value their clients time and just look at you like your nothing but another sale
Hi Nik, We are deeply regretful to read about your recent experience at our gym. We truly appreciate the time you took to provide this honest feedback, and we would like to extend our most sincere apologies for not meeting your expectations and for the disappointment caused. At Club16 we pride ourselves on being professional and service-oriented, striving to ensure that every appointment and interaction enriches our clients' experience. We understand that your time is valuable, and it is distressing to hear that your appointment did not commence as scheduled and that you felt neglected during your visit. The scenario you described is not reflective of our company’s standards. Similarly, we want to convey our dedication to transparency and ethics; it's disheartening to learn that our sales approach did not come across as such to you. We will address your observations with our team immediately to prevent reoccurrences and to improve our conduct for future interactions. Regarding the discomfort at not being attended to promptly, we are implementing a review of our appointment scheduling processes to ensure punctuality and respect for our client's time constraints. We acknowledge that managerial presence is crucial in resolving any concerns, and we’re currently re-evaluating how managerial support can be more accessible to our clients within our facilities. We would greatly value the opportunity to discuss your experience further and make it right. You deserve the highest quality of service, particularly when giving us the courtesy of trying our location. If you are willing, please reach out to us at [email protected], where our manager would be honored to speak with you personally at your earliest convenience. While we cannot undo the experience you had, we are committed to learning from this incident and ensuring a markedly improved experience for both you and all of our clients moving forward. Thank you again for your feedback, and we hope to have the opportunity to restore your faith in our commitment to our clients.
Expérience négative: Deceptive 3 day “free” trial. The gym was incredibly humid and smelled. It felt like I was inside a hot yoga studio. Would not recommend.
Hi Brenda, Thank you for your feedback and review of our Coquitlam location. Please reach out to us further to discuss this if you're open to it, we would love to look into this further for you. Please contact [email protected]. We'd love to welcome you back and improve the experience for you.
Expérience fantastique: I love this gym and whenever I leave, I always end up coming back here. It is where I feel most comfortable and never judged. Being someone who is a bit bigger, I have always had most success in my weight loss journey at this club. The staff are all super welcoming and I have had great experiences with trainers as well, they were never pushy and I didn't feel like they were salespeople, they were more trainers looking out for you and your best interest.
Hi Cassandra, Thank you so much for taking the time to share your positive experiences at our gym! We are overjoyed to hear that we continue to be your go-to place for fitness and comfort. It's our top priority to create a welcoming and non-judgmental environment where everyone can focus on their health and well-being. We are particularly proud of our staff and trainers who are dedicated to supporting our members in a genuine and caring manner rather than focusing on sales. It's wonderful to know that their efforts have made a significant impact on your weight loss journey. Thank you for being a part of our community, and we look forward to continuing to support you in achieving your fitness goals. We're here for you, cheering you on every step of the way!
Expérience fantastique: I am so happy i met mahtab and she helped me so much with my fitness, m so grateful for her. She is a wholesome person, so friendly, motivating, passionate and caring about her clients and i miss her so much that she moved to the Coquitlam location. I wish to see her soon.
Hi Kiranpreet, We're thrilled to hear about your positive experience with Mahtab at our Coq location! Your kind words truly resonate with the heart of our values, as we always aim to create a member-focused and warm environment where every individual feels supported on their fitness journey. It's encouraging to know that Mahtab's friendliness, motivation, and passion have made a significant impact on your experience with us. We understand that having a connection with a particular coach like Mahtab can be a crucial part of your fitness progress, and we're sorry to hear that you miss her since her move to the Coquitlam location. Please know that even though Mahtab is at a different location, our commitment to providing you with professional, customer-oriented service remains steadfast across all our centers.
Expérience négative: I am very disappointed in the sales representative, and how they try to manipulate you into paying higher costs to join etc. I understand what these memberships are all about, as in they want to get as many memberships as possible because that's what they are encouraged to do but what I experienced recently is unacceptable. I had asked the club representative if I could downgrade from VIP which costs $40 a month, to the other membership that costs only $20 a month. He said, more than once that I could do that without penalty. I made sure I asked so I could be clear, otherwise I wouldn't of signed up for the VIP. I called today to ask if that was accurate as I was having second thoughts committing to $40 a month and wanted to downgrade. The "managers" were not at all helpful. They told me that it wasn't possible for me to downgrade because I had signed up for the year, and they didn't address the employee giving me misleading information at all. No matter what I said, they wouldn't budge. For a new member this is not good customer service at all. I was given misinformation just to get the sale. There was no miscommunication, just purposely misled to get a sale. I'm very disappointed and now I'm locked in for a year or get charged $75 to cancel. I was excited to join Trevor Linden but now I feel jaded. Most contracts have a grace period. If you are considering joining this club, be very careful and go to the manager to ask any questions before signing, to make sure you are given the correct information. I'm stuck with you for a year Trevor, but I don't about beyond that and I will tell others how I feel.
Hi Nina, Thank you for taking the time to share your experience with us. We deeply regret to hear about your recent dissatisfaction, and we sincerely apologize for any unintentional confusion regarding our membership options. At Trevor Linden Fitness, we pride ourselves on being member-focused, providing each individual with warm, professional service, and offering solutions that cater to their needs. It is apparent from your feedback that we fell short in delivering on these values, and for that, we are truly sorry. We understand how important clear communication is for our members to make informed decisions. Please be assured that your situation has been taken very seriously. We are immediately reviewing our internal processes to ensure that all our staff provide accurate and helpful information consistently, aligning with our commitment to accountability and transparent service. We would love to connect with you directly, please reach out at [email protected]
Expérience fantastique: I’m so glad I had Mahtab as my trainer. She is so friendly and knowledgeable. I have seen very good progress following her plan. Being a gym newbie, now I’m even confident to train by myself because she makes sure you know what to do on your own when you finish the program. She is definitely one of the best trainers in town! I definitely recommend her top of my list!
Hi Michelle Thank you so much for your glowing review! We are absolutely delighted to hear about the excellent progress you've made with Mahtab as your guide. It's our mission to provide not only quality service but also to support our gym members in feeling empowered and self-reliant in their fitness journeys. Mahtab will be thrilled to know she's been named among the 'best trainers in town' by someone who knows—for her, there's no higher praise than seeing a client grow in confidence and ability. ️♀️ We appreciate your heartwarming recommendation and are here to support you as you continue on your path to wellness. Here's to more milestones achieved and more goals shattered! Stay fit and fabulous!
Expérience fantastique: I have been working with Kimia over the past three months and it has been an absolute pleasure. She is knowledgeable about fitness and exercise, but also have a warm and friendly demeanor that makes each session enjoyable. Kimia keeps me motivated by designing workouts that are interesting and engaging. I recommend Kimia to anyone seeking a knowledgeable, friendly professional who can make the process of getting fit fun and positive experience.
Hi Hana, Thank you so much for taking the time to leave such a heartfelt review! We are thrilled to hear about your positive experience with Kimia and that her expertise in fitness, combined with her warm and friendly approach, has contributed to making your journey towards better health both enjoyable and motivating. At our core, we strive to be member-focused, providing a warm environment where professionalism and attentive customer service are non-negotiable. Your recommendation truly means the world to us, and it affirms that we are upholding the values we hold dear. We believe that getting fit should be a fun and positive experience, and it's fantastic to know that Kimia has been successful in creating engaging workout sessions for you. Your progress is our greatest reward, and we look forward to continuing to support you on your fitness journey. Should you, or anyone you know, have any further feedback or need assistance, please do not hesitate to reach out to us at [email protected]. We are always here to help and find solutions that enhance your experiences with us. Thank you again for your support and for being a valued member of our community. Keep up the great work, and we’ll make sure Kimia gets the kudos she deserves!
Expérience fantastique: Highly recommend Fetemeh Hemmati, the personal trainer at this gym, she is the best fitness trainer I have ever met, has expert knowledge of fitness and is very patient in guiding every move with a great attitude! It's a pleasure to work out with her, full of energy and confidence every time, I'm lucky to meet a responsible trainer to help me reach my goals, she's the best!
Hi Ariel, Thank you so much for sharing your wonderful experience with Fatemeh Hemmati, our dedicated personal trainer. We're thrilled to hear that she has made such a positive impact on your fitness journey with her expertise, patience, and uplifting energy. At Club16, we take pride in offering services that are member-focused, warm, and professional, as we believe every workout session should be as rewarding as it is challenging. Fatemeh exemplifies our commitment to providing exceptional customer service, and your acknowledgment is genuinely appreciated.
Expérience fantastique: For the cost, I think this gym is great. Ability to go to any other location if needed. Never notice anything as far as house keeping issues, other than the wipe down sheets, which can get blown away. Happen to like the lower light. The extra bit of shadow help to make my shoulders look a tad bit more defined. Cheers
Hi Christoph, Thank you for taking the time to leave us a review, we appreciate your feedback! It's wonderful to hear that you are enjoying your membership at our gym and making use of our multiple locations. We strive to create a top-notch facility for our members and I'm glad we have met your expectations! We also appreciate your mention about the lighting in our gym, we designed it specifically with fitness in mind and are happy to hear it's helping you see those defined shoulders. We'll definitely look into options for keeping the wipe down sheets in place as well. Thank you again for choosing us as your gym - keep up the great work!
Expérience fantastique: Personal training with Simon was a real pleasure. I did about 39 sessions with him and he was exceptional. His instructions are clear, he provides motivation and accountability and was responsive to my requests. Highly recommend. Also he’s a really fun and interesting person to be around.
Hi Justin, Thank you for taking the time to share such an extensive, glowing review of Simon's skills and personality as a personal trainer! We are delighted you found your training sessions with him enjoyable and beneficial. It is no surprise that Simon has earned many satisfied clients here at C16 Trevor Linden Fitness, and we thank you for adding your enthusiastic recommendation to the list. We truly appreciate hearing from our customers and value your feedback immensely. Thank you again for taking the time to share your positive experience with us!
Expérience négative: Customer service and the equipments of this club is horrible in my opinion. Worse experience of my life dealing with a gym people on the front desk they are not trying to help but there to try to make more headaches and money of course
Hi There, Thank you for taking the time to leave a review. Our Customer Service department takes great pride in offering assistance to Trevor Linden Fitness members and creating an all-around positive experience, so your feedback is greatly appreciated. We regret that we could not meet your expectations on this occasion and we apologize for the inconvenience caused. It's important for us to hear what our members think and feel about their experiences with us, and we use customer reviews like yours to help improve our services. We'll investigate further into how we can increase member satisfaction in regards to the equipment and overall customer service experience you had here at Trevor Linden Fitness. If there is anything else we can do to help you in the future, please don't hesitate to reach out - we are always happy to help.
Expérience négative: Will not be recommending or even stand foot on the grounds of Club16. For anyone joining this club I have to say you better be set for life cause a simple cancelation process isn’t available in this gym. You will be CHARGED EXTRA without consent or reasonable explanation to cancel your membership. There are hidden fees which makes the business ethics questionable. My experience, I was told by Mathew that there will be no cancellation fee on my agreement since the agreement was a month to month and guess what there is a cancellation fee on my agreement now which I point blanked asked when I was signing up! Next, there is no such thing as customer service, My reason for cancelling this club was simply because I was not satisfied with my service and had a clinical problem so I wanted to stop working out for a couple of months to rest. Now club 16 has left me speechless with the fees being so historically confusing that my lawyer even laughed when I showed them the email receipt. For example, I am receiving emails that I have to pay $157 as of November when as in the month October I was received an email that I had to pay $199 for my cancellation fee. Again I do not recommend signing up with this club since my trust in the staff that works here was compromised. I’m so disappointed in this club where a place for physical activity such as a Gym should be ethical and professional and in my experience this concept is long gone with club 16 especially this branch and they just view customers as a money bag!
Hi Ali, Thank you for your feedback on Trevor Linden Fitness Club16. We sincerely apologize for providing a less than satisfactory experience during your membership cancellation process and for any misunderstanding related to fees being charged. We strive to offer our customers clear terms and conditions, and are committed to providing superior customer service every step of the way. Our team is available to work through any questions or issues that may arise from our members in a respectful manner. While we are sorry that things did not go as planned with your visit, please don't hesitate to contact us directly at [email protected] if there is anything more we can do to help address your concerns or address any further questions about our services. Thank you again for taking the time to leave us this review.
Expérience fantastique: I've been training with BARAN Najafi at Club 16 for the past three months, and it has been an incredible experience. Baran is an exceptional personal trainer who has guided me on a journey of noticeable improvement in my fitness levels. Her expertise, dedication, and motivating approach have made each session both enjoyable and effective. I appreciate the positive impact she's had on my fitness goals, and I highly recommend her as a personal trainer at Club 16.
Hi Hedayat, Thank you for sharing your experience with Baran and Trevor Linden Fitness! We are delighted to hear that you have enjoyed working together on your journey of fitness and congratulate you on your accomplishments thus far. We strive to create the best fitness experiences for our clients and we're honored that Baran has been able to positively contribute to helping you reach your personal goals. You rightfully acknowledge her expertise, dedication, and motivating approach which truly makes each session enjoyable as well as effective. We love hearing that her positive impact helped you meet the goals you set out for yourself. We'll make sure to pass on your kind words to Baran and thank you so much for recommending us - we truly appreciate it!
Expérience fantastique: I have had a great experience here thanks to Meghan Crawford! She has excellent knowledge and personal skills, and motivates me to reach for all my goals! Would definitely recommend this gym and trainer!
Hi Clarice, Thank you for taking the time to review Club16 Trevor Linden Fitness and provide feedback about your experience. We are so pleased that Meghan was able to help you achieve your goals and reach your full potential! It is fantastic that you have had such a positive experience with us here at Club16 Trevor Linden Fitness. We pride ourselves in providing members with the best services and strive to create an environment of excellence and motivation. Your kind words will be shared with Meghan as well as other Team Members who actively contribute to achieving our mission. All of us here at Club16 Trevor Linden Fitness want to say thank you for giving us the opportunity to serve you and we look forward to seeing more positive results from your efforts soon!
Expérience fantastique: I have been training with Meghan Crawford for the last 6 month. I have seen so much progress and motivation in myself from her consistent encouragement and creative training programs to help fit my goals. She is a great person to work with and would recommend her to anyone who is looking for a trainer to motivate, inspire and push them to achieve their goals. Thank you Club 16 and staff for setting me up with the best fit for me.
Hi Jessica, We are thrilled to hear that Meghan has been able to help you reach your goals, and we thank you for taking the time to review us. It is difficult to find an exceptional trainer who is a great fit; we pride ourselves on matching our members with the best trainers for their personal journey. Meghan takes great care in helping her clients succeed, and she will be delighted that someone noticed that dedication and passion! We appreciate you taking a moment to share your experience. Thank you for being part of the Club 16 community, we look forward to seeing more successes in your future.
Expérience négative: I bought this t-shirt for my wife. Within an hour, we asked to change the t-shirt because my wife didn't like it! But they didn't return it and said that we can't, even though the t-shirt was not worn and we did not even leave the Jim. They didn't tell me that they don't have the exchange policy at the time of purchasing. We joined the club today, but the customer service was disappointing!!
Thank you for the 4 star review!
Expérience fantastique: My daughter signed recently up for a membership and told me about the 3-day pass. My expectations were actually low due to some of the reviews I have read, but I experienced otherwise. The gym wasn't crowded even during peak times, it was clean, staff was very friendly and helpful, and I didn't feel pushed in signing a contract right away. For the next few month, I am still a member of Anytime Fitness where I pay 3 times as much which I hate. So I am happy I gave Club 16 a try and will soon become a member.
Hi Stefan, Thank you for taking the time to review your experience at Club 16, we're happy to hear that your expectations were exceeded. It's great to hear that despite some of the reviews you've read in the past, you had a positive experience with us! We are glad you feel comfortable enough to become a member and pay 3 times less than at your current gym. Providing clean spaces, friendly staff, and an enjoyable atmosphere is our top priority, so we are especially delighted that you felt this way during your visit. We look forward welcoming you as a new member soon!
Expérience négative: Throughout my membership at this gym, I've been confronted with ongoing billing issues spanning over 12 months that the staff has continuously neglected to address. Upon closer examination, I uncovered a glaring error on their part: they registered me under "SHE'S FIT" in North Delta instead of the correct "Club 16" in Coquitlam. Despite my numerous attempts to draw their attention to this matter, they insisted on blaming my credit card, even after I changed it on four separate occasions. It's become increasingly apparent that the staff, particularly Matthew, the manager, may be uncooperative and biased, further exacerbating the situation. I even mentioned to Matthew that the previous manager had closely monitored my account, but he showed no concern and persisted in blaming me for not having a valid credit card, even though the same card worked perfectly on my partner's account. After expressing my concerns, as I walked out of the gym, I could hear and see him, particularly Matthew, the manager, laughing at my situation. Their behavior was not only extremely rude but also shockingly childish. It's evident that professionalism and basic courtesy are severely lacking in their management. I strongly advise against considering this gym as an option.
Hi Garneet, We appreciate you taking the time to review your experience with us. It sounds like you've encountered quite the billing issue during your time with us and we apologize for the inconvenience it has caused you. We certainly could have done better in resolving this situation, so we thank you for bringing it to our attention. We take customer feedback and input seriously, and strive to ensure that all of our members are treated courteously and equitably. We will use your feedback as an opportunity to look into what happened and make sure similar issues are avoided in future. Please don't hesitate to reach out if there is anything else we can do for you - we wouldn't want any lingering discomfort associated with your time at Club 16. Thank you again for speaking up about this issue, and we hope to resolve it soon!
Expérience négative: Machines are ALWAYS broken. Also not enough warning given for when a man is entering the shesfit area. My hijabi friend never has enough time to put down her weights and walk into the change room.
HI Jamal, Thank you for your feedback on Club16 Trevor Linden Fitness. We apologize for any equipment malfunctions that you experienced during your visit, and we will ensure to review the situation with our gym team to make any necessary adjustments. Regarding the ShesFit area warnings, we will work with our staff to ensure an appropriate amount of notice is given before male guests enter the women's training space. We appreciate that you have taken time to share your thoughts with us; please do not hesitate to contact us should you require further assistance. Thank you again for choosing Player's Club16 Trevor Linden Fitness!
Expérience négative: I have been a club 16 member for over a decade. My home location is maple ridge. Have been working out in coquitlam lately on my lunchbreak. There are dumbbells left on the Ground. Plates not reracked and people hoarding multiple pieces of equipment at once. This isn't a club 16 problem. Just this specific location. It's deplorable
Hi Derek, Thank you for taking the time to leave this feedback and being a dedicated Club 16 member for over a decade! We appreciate your loyalty, and are sorry to hear that your experience at our Coquitlam location was less than ideal. We strive to provide high-quality equipment and service across all of regulations. This includes prompt re-racking of free weights from machines or benches to ensure everyone has access to the tools they need during their workouts. We take these rules seriously in order to ensure courtesy and safety for every member in our club. We will remind our staff at the Coquitlam location about the importance of making sure facilities like the dumbbells are always re-racked properly after use. We'll also deliver a reminder about sharing fitness equipment with other members throughout the day when possible. If we can assist in any way during your fitness journey please reach out - we'd love to help.
Expérience fantastique: your nice gym.. Your gym has a great reputation Friendly staff. No trouble. Highly recommend.
Hi Sayeed, Thank you for your review and for recommending our gym! We're so glad you've had a positive experience with us. It's great to hear that you find the staff friendly, as customer service is something we value highly here. We hope to keep providing an enjoyable and safe environment for all our members. Thanks again and we look forward to seeing you back in the gym soon!
Expérience négative: My experience with this gym has been incredibly disappointing and frustrating. I initially visited for a free tour to explore the facilities and understand the membership details. During the tour, a representative informed me that the membership cost would be $12.58, and I agreed to it. However, things took a turn for the worse when I went to sign the membership documents. The salesperson attempted to add on additional fees that were not previously discussed, and I firmly declined. I was assured that these extra charges wouldn't be applied to my credit card. Unfortunately, this turned out to be false. To my shock, I discovered that my credit card had been charged not once, but three times already, all within a short span of time. This bi-weekly charge was not only unexpected but also completely unauthorized. It's clear that the gym's sales tactics are deceitful and misleading, which has left me feeling scammed and taken advantage of. I strongly advise anyone considering this gym to exercise caution and thoroughly read the fine print before signing up. The lack of transparency, coupled with unauthorized charges, has tarnished my perception of this establishment. I hope my experience serves as a warning to others who might fall victim to these unethical practices.
Hi Sam, Thank you for taking the time to share your experience with us. We are sorry to hear this and want to help. Can you please send us your contact details and membership number at [email protected] so we look into your concern and assist.
Expérience négative: I don’t have an issue with the Staff they are very pleasant. But this gym has way too many machines that are out of service and no one is doing anything about it. The rear delt fly machine has been down for almost two months and everyday there is more machine getting added to the list. It’s pretty bad, worst I’ve ever seen at any gym that I’ve attended I mean the machine’s are older looking too, so maybe it’s time for the local ownership(as it says on the entrance door)to spend some money? bc there are alot of newer gyms in the area without these issues!
Hello Omid, Thank you for bringing this to our attention, and we apologize for the inconvenience. Here at Club16 Trevor Linden Fitness, it is important to us that every one of our members have access to a wide variety of machines during their workout. We take note that some are not functioning as well or as quickly as they should be, and we're working hard to resolve any issues with those machines as soon as possible. Quality service is one of the things we value most here at Club16 Trevor Linden Fitness, and you'll be able to see an improvement in the near future so that you can continue reaching your fitness goals on your own terms.
Expérience négative: Can we please fix the change room/washroom, fountain and all out of order equipments? At this rate, I might as well work at home and good luck to anyone trying to find the second 50 lb dumbbell… if you find it, consider yourself blessed
Hello Naomi, Thank you for your feedback. We understand how inconvenient it must be for you when parts of our club are out of order or unavailable. Rest assured that we take maintenance pieces very seriously and have been actively working on repairing the change room/washroom, fountain and equipment issues. We understand how valuable gym time is so our team will continue to focus on getting all these back in working order as soon as possible. We appreciate your patience as we work towards a resolution.
Expérience négative: First Impressions were good. Friendly staff and great price, but the issues soon arose after coming here for a few months. It's a very busy gym and it's somewhat filthy as well. You'll definitely be struggling to find parking and you will be waiting for a bench for forever during peak hours. Some machines are quite filthy too, I'll touch the mechanism to adjust the positioning of the machine and I'll have touched some mystery goo. However, despite all of these issues. It's a great starter gym with a lot of friendly gymers.
Hi Abdul, Thank you for taking the time to leave your feedback about Club16 Trevor Linden Fitness, it's invaluable in helping us understand our customers experience. It's great to know that you enjoyed your first impression of the gym and found the staff friendly and price reasonable. We apologize for the overcrowding during peak hours, parking, and any mystery goo on some of our equipment - we do take cleanliness seriously here at Club16 Trevor Linden Fitness and try our best to keep everything spic and span! We will forward your feedback on this. Your opinion is invaluable not only to us but also other potential customers looking at joining Club16 Trevor Linden Fitness. Thank you again!
Expérience fantastique: I started going to the gym last year, and Club16 has been a great option for me since it's quite affordable! I went in with the intention to make going to the gym a weekly routine and to reach my physical goals. I bought a personal training package with Baran to help with that, and omg, she's been amazing. At first I was skeptical if personal training was really worth it, but I decided to make the investment. There were so many things I didn't know from bracing to protein intake to hypertrophy. Whenever I went in for my session, it held me accountable and I could also look forward to it. It was like I was going to the gym to meet a friend who always pushed me to my limit (in the best way possible)! When I had any questions, she'd always try and give me the most informative answer. She has a lot of technical knowledge and I could tell she was passionate about helping me reach my goals! I highly recommend Baran if you're looking for a trainer, absolutely love her!
Hi Andrea, Greetings from Club16 Trevor Linden Fitness and thank you for taking the time to share your feedback! It's wonderful to hear that Baran has been such an immense help on your fitness journey, pushing you and motivating you to meet your goals. We're thrilled to know that you found her sessions beneficial while learning all the technical knowledge and understanding the importance of bracing, protein intake, and hypertrophy. We love hearing about our members' successes, so we strive hard each day to create value in every session our trainers provide. We appreciate your recommendation of Baran and thank you for highlighting her dedication to helping you succeed. It means a lot!
Expérience négative: Opted to give this gym a try. Eight pieces of equipment were non-functional with repair signs posted. Tried various bikes and treadmills but the TV signal did not work on any of them. Went to the bench press. There are only 2 bench presses for a gym of this size with many users waiting, resulting in lengthy delays. According to other gym members, this is a frustrating, chronic issue. Five workers were socializing behind the desk for over an hour while hand sanitizer dispensers and soap dispenser in the men's bathroom was empty or broken. Surprised Trevor Linden associates himself with a gym in such disrepair.
Hi Gregor, Thank you for bringing your feedback to our attention! We tried to contact you via your name however we were unable to locate your file in our system. At Club16 Trevor Linden Fitness, we strive to provide the best possible experience for our members and are truly sorry that this was not what you encountered. We have taken note of all of your feedback and will actively address these items to ensure it is corrected immediately and for future visits. If you would like us to connect with you on this please send us an email at [email protected] and kindly include your membership account information.
Expérience fantastique: Awesome gym awesome staff, they have an excellent women’s side that will make you feel super comfortable. It’s a great environment. Special thanks to Elise who has been a familiar face for me while starting my gym journey, she remembered me right away and is very kind, welcoming, and helpful.
Hi Anjolie, Thank you for the kind words about Club16 Trevor Linden Fitness! We are pleased that you have found a comfortable place to work out. Special thanks (applause!) to Elise for making your gym journey inviting and personable. Our goal is to ensure that every member feels welcome, supported, and at home when they come though our doors. Again, thank you so much for taking the time to review us and we hope to continue providing exceptional service as an extension of our club family for years to come.
Expérience négative: This review is for the Coquitlam Club 16. Do yourself a favor and avoid this fitness center at all costs. Take the time to read their LOWEST reviews to get some idea of their lack of ethics. When at first you sign up they are absolutely your best buddy. A whole different ball game when you try and cancel. It becomes a nightmare to deal with them when cancelling. All the staff give you a different explanation as to how you should cancel or who deals with the actual cancellation. All this is done to delay the cancellation so that they can continue to charge you with the bi weekly fees and other hidden fees. And yes, I have not given my real name for fear of victimization from this fitness center that seem to extort and intimidate hundreds of people
Hello Val, Thank you for taking the time to review your experience with Club16 Trevor Linden Fitness. We take feedback seriously and appreciate your candidness. Our goal is to treat all members fairly and provide top-notch customer service. We are trying to find your account with us in an effort to see where we could help however we could not find the account under the given name here. Please reach out to us directly at [email protected] or call us at 604-536-5552 and we can review any concerns with you. We thank you again for your valuable feedback.
Expérience fantastique: Honestly, I do not know where to begin. Words can not even begin to describe the level of feeling I have toward this Jim. Whether it was the staff or the gym layout, I found that every step of the way, I was confronted with these emerging feelings. The very moment I gazed upon the layout of this gains garden, I was overwhelmed by a feeling of unworthiness. In that moment of self doubt, I was approached by none other than the absolute Giga Chad, Trevor Lindon himself. He then placed his hands of steel upon my undeserving shoulders, and stated "Welcome to the church of Iron little one. This place is yours to seize." A single quiver made its way down my spine, before I proceeded the grip the bar of the whimsical "lat-pull down" machine. I pulled with all my might, and with every fiber of my being, I felt my lats and brain engage. I then found a washroom as the pre workout had began to take effect (Absolute Certified Uhh-Ohh Moment). Upon entering the bathroom, I was greeted with a higher presence that can only be described in emotion. Words fail to capture what my 5 senses did that fateful day. As I turned the corner and gazed upon the divinity, that was the club 16 male washrooms. From the shimmering counter tops to the spotless mirrors. I felt a single tear come to my eye as I breathed in the fresh scent of raw gains. The level of cleanliness was unmatched via any establishment within a 50-mile radius. I would feel safer placing my tongue upon any centimeter of this room rather than any Jr chicken produced by the inmates referred to as "McDonald's employees." I have elevated my physique to a level uncomprehendable to mere mortal scum. Some may call it perfection, but us higher beings refer to it as heavenly. I plan to attend this safe heaven for the rest of my (now enlightened) days. Special thank you to the management. ✋️✋️✋️️♂️️♂️️♂️️♂️♂️♂️♂️♂️♂️♂️
Hello Joe, Wow! Thank you so much for your heartwarming review of Club16 Trevor Linden Fitness, we could not be more honored. We are glad to hear that our staff and the gym layout have positively impacted your experience here. It is a pleasure to have you as a member and we appreciate the effort you make each time you come in! Coming to the gym can be daunting and it takes determination to reach your fitness goals. That is why we strive to create an atmosphere where our visitors feel comfortable, valued, and make progress. We are also very humbled you had an encounter with Trevor Linden himself and that he welcomed you to our club. Thank you again for your warm words, we hope to see you back soon!
Expérience négative: Oct 12 i requested one of emplment to slow down the fan she waad kindly did slow done but after couple minutes again the fan started very fast. I went back and talk to her but other gentleman cut me off i am one of the Manger he in disrespectful way respond me the fun never can be adjusted or be true off !! Our conversation due to disrespecting and being dishonest didn't go nice and I left and go back to gym I was seweting and air blowup on me very badly next at 4 am one oct13, I woke up with big headache getting muscles pain I was in bed till 2 pm I list completely one day work. I am Abbostford base but also I use Coquitlam and Burnaby too due to my business and I have all my friends to work out we discussed we all join one clube so workout together but look like we didn't chose right clube need all of shifting. Today I received phone call from Matthew he interduce himself as general Manger of clybe 16 in Coquitlam the guy was rude he said also he is general Manger too. I did apologize I didn't mean to be rude or disrespectful toward his employments also I asked look at review I put for u 5 month ago for Mr. Hagelsieb he treating very nicely and this guy didnot After 3 time apologizeing i asked him why u haven t learn to apologize for ur worker not being nice to your customers???!! I haven been in clube 16 more than 4 years and I sew I am dealing with someone very unprofessional, disrespectful and doesn't know what's customers service mean. Below is review I put for Mr. Hagelsieb about 5 month ago .◇◇◇◇◇◇◇ **** ****** I have great experience with young nice friendly gentel man mr Ethan hagelsieb . I wish my English was in good level to discrip him very well how amazing, Co operative, great listener and understable he is . We need more people like Mr. Hagelsieb in our society. Cheers real gentleman I truly appreciate your great assistance ❤️
Dear Ben, Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience and discomfort you encountered during your visit. It's disheartening to hear about the issues you faced with the fan and the interactions with our staff. We strive to provide a welcoming and respectful environment for all our members, and it's clear that we fell short in this instance. Your feedback is invaluable, and we will address these concerns internally to ensure that such situations are handled more appropriately in the future. We appreciate your kind words about Mr. Hagelsieb and are glad to hear that he provided you with a positive experience. It's important to us that all our members feel valued and respected, and we will work on improving our customer service standards across all locations. Thank you for being a loyal member for over four years. We hope to have the opportunity to restore your faith in our services.
Expérience négative: I am writing to express my dissatisfaction with the recent experience I had with Club 16. I had signed up for a membership with the gym, and I was charged $52 without my consent for an annual fee. When I initially registered for the membership, I specifically asked if there were any annual fees, and I was told that there were none. I feel misled and taken advantage of. When I requested a refund, I was informed that it was not possible. Even when I reached out to your customer service team and Head Office, I found them unhelpful and unapologetic about the situation. Your lack of accountability and transparency was extremely frustrating. I believe it is important for businesses to adhere to ethical business practices and provide accurate information to their customers. The experience I had with Club 16 has left a sour taste in my mouth, and I would like to request a full refund for the unauthorized annual fee. I hope that you take this feedback into consideration and encourage you to improve your business practices for the sake of your customers. Thank you for your attention to this matter. They have poor customer service.
Hi Ash, Thank you for taking the time to write in and provide us with your feedback. We apologize for any mis communications. We are committed to thoroughly reviewing our registration process to all our clients. We understand how important transparency is for our customers and we are here to help. If we can clear up any questions or concerns about policies, rates, or fees please don’t hesitate to reach out at 604-536-5552. Thank you again for taking the time to share your feedback with us.
Expérience négative: Hello, I have been in this club for about seven months, I have not charged for two months, and I always have problems entering. I emailed them not to withdraw money from my account until they give me a membership card, but today they took an extra fifty dollars and the manager refused to talk to me. Unfortunately, because my English is not good, I had to leave a review for everyone to see. When I said I don't want to come to the stadium, they said you have to pay a fine. I really don't know what to say
Hello Andia, Thank you for posting your review and reaching out to us, we apologize for the delay in getting your response. We appreciate your loyalty as a member of Club16 Trevor Linden Fitness and take your feedback seriously. We have passed the details to our team, please rest assured we are looking into this situation and we will be happy to reach out to you by Monday to discuss resolving this matter with you. Thank you again for being a valued member!
Expérience négative: Went in to cancel my girlfriends membership but was told we had to call a third party. Waited an hour on hold, and once canceled, was emailed a bill for 71$ unbeknownst. Went back inside to get an explanation and also a refund for 12 personal training sessions that were never used (value of about $700) but we're told these were non refundable and we would need an active membership to use them, but could not refund. We explained that after trying to use them for a year that we were unable to find a trainer with a schedule that matched ours and would not be able to make use of them, hence us cancelling the membership. Was also unable to refund the 71$ as this was the annual fee for "club improvements" of a gym we are no longer using. Asked for a copy of the contact to review but never received it. Bottom line, my girlfriends first language isn't English and she was tricked into signing something she didn't understand, paid for a service that she didn't receive, and was denied a refund or compensation and now we're out almost 800$. Don't go here.
Hello, Thank you for taking the time to send us feedback. It does not appear that you were given the level of service we strive to provide so this is disappointing to hear. We would like to have an opportunity to make this right. If you can please send us a contact number to reach you at and one of our management team members will reach out to you. Thank you!
Expérience fantastique: I've just recently finished personal training here and I had an amazing time. My trainer Simon was very kind and helpful, he understood what I wanted to do and helped me do it. All of the staff are very friendly and no one has ever given me trouble in the gym. Would highly recommend going here if you are looking for training.
Hi Sam, Thank you so much for your review of Club16 Trevor Linden! We are delighted to hear you had a positive experience with our trainer Simon and all of our team members. It's so important that everyone feels comfortable when they're achieving their fitness goals and we love hearing that we have been able to contribute to this for you. We hope to continue seeing you at our facility and know that whenever you need help, there will always be somebody willing to assist!
Expérience négative: As much as I liked their new equipments and their centergy class I got to say im very disappointed with their customer service and the staff that are located at the main entrance. Yesterday I wanted to work out as an elite member and brought my partner as a guest to work out together and one of them stopped him and started asking where he lives and if he is from Alberta or somewhere that isnt in Vancouver!!(like What does that make a difference a guest is a guest and it should be free as Im paying monthly for my elite membership.)she then asked my partner to pay 10$ for just a simple workout on that day and she was very rude. Before my enrollment their staff gave me all the info a year ago about the elite membership and its perks and they never mentioned the guest should be from somewhere outside Vancouver! Mind you to say this was my first time even bringing a guest with me. i’ll be canceling my membership today Im very disappointed.
Thank you for taking the time to review Club16 Trevor Linden, we're sorry to hear about your experience. We strive to provide all members with an outstanding experience and it seems that we have missed the mark here. On behalf of our team at Club16 we want to apologize sincerely for the confusion you experienced. We are sorry to hear that you are looking at canceling your membership due to this experience and would like to have an opportunity to discuss this with you. Our team will reach out to you to discuss this in person. Thank you for taking the time to bring this matter to our attention, feedback like yours is invaluable in helping us improve going forward.
Expérience négative: I had an extremely disappointing experience with Club16 and would strongly advise anyone considering it to look elsewhere. The contract terms and pricing were not clear from the beginning, and I was charged a $52 "maintenance fee" 2 months later that I was never informed of while signing the contract. This is completely unacceptable and shows a lack of transparency and honesty. Morever, the staff rushed me through signing the contract and did not take the time to ensure that I fully understood the terms and conditions. Now I need to cancel my membership due to a physical injury, the gym is refusing to do so without a letter from my doctor or living 30 km away from the gym, but they never mentioned that it would be an annual contract on the registration day. This policy is extremely unfair and shows a complete lack of empathy for their customers. I would strongly advise anyone considering this gym to think twice before signing up. The lack of transparency, poor customer service, and unfair policies make it a terrible choice.
Hi Ali, thank you for taking the time to share your feedback with us. We were trying to get in touch with you but we are unable to find an account with your username. Please feel free to call us at 604-536-5552 or email us at [email protected] providing us with your account details and we will get in touch as soon as possible. Have a great day Ali!
Expérience négative: Times open are terrible among that they have poor customer service when it comes to dealing with the notification side of things or errors. So if you can cancel your gym membership and even though they ensure your membership has been canceled. They apparently dont properly cancel it so you continue getting charged. Then when you get a text message saying your account is still getting charged they seem to wait right until the last second... so now instead of 4 payments i owe 6. This is not a gym i would go to if you like good service from staff that actually treat their customers like they mean something
Hi Cody, thank you for taking the time to share your feedback with us. We strive to provide excellent service to our members and we are sorry to hear this is not the way you fee about us. Dear Cody, just to let you know we have not changed our hours since you have joined Club16 Coquitlam. So we are unsure why the operating hours became a concern. Please feel free to call us at 604-536-5552 if you wish to discuss this further and we would love to turn this around. Have a great day Cody!
Laissez votre avis sur Club16 Trevor Linden Fitness :
Club16 Trevor Linden Fitness apparaît dans les listes suivantes:
Club16 Trevor Linden Fitness apparaît dans les listes suivantes:
Autres salles de sport susceptibles de vous intéresser
CrossFit® CBC
Orangetheory Fitness
West Coast Kettlebell Club
The Studio by CF & K
Klahanie canoe club
FantasFit Personal Training_Coquitlam
Total Balance Fitness
Inscrivez votre salle de sport dans notre annuaire gratuit
Si vous gérez une salle de sport et souhaitez figurer sur notre site web, envoyez-nous les informations relatives à votre salle de sport afin que nous puissions vous inclure dans notre annuaire. C'est gratuit d'être listé dans notre guide!
España
United States
United Kingdom
Deutschland
France
Italia
Portugal
Nederland
United Arab Emirates
Argentina
Austria
Australia
Belgium
Brasil
Canada
Switzerland
Chile
Colombia
Danmark
Finland
Ireland
México
New Zealand
Norway
Sweden
Uruguay