Fitness World

Hi Kevin, Thank you so much! We’re so happy to be part of your fitness journey. It’s amazing having dedicated members like you in our community. Let’s keep making those life-changing strides together! Best, Grant Ren

Hi Edro, Thank you! We’re thrilled to hear you’ve been with us for a few years and that you enjoy our friendly team. It’s wonderful to have members like you who help make our gym feel like home. We’re grateful for the recommendation – Richmond is lucky to have you! Best, Grant Ren

Thank you for taking the time to share your concerns. We’re deeply sorry for your experience, as this is certainly not the standard we aim to uphold. Cleanliness and customer service are top priorities for us, and it’s clear we fell short during your visits. We are already working on improvements in these areas, including ensuring our facilities are cleaned and maintained regularly and retraining our staff to better support our members. We will also review our membership cancellation process to ensure it’s as smooth and respectful as possible. We truly value your feedback, and we hope you’ll consider giving us another chance to show you the improvements we’re making. If you’d like to discuss this further or have any other concerns, please don’t hesitate to reach out directly. Best regards, Grant Ren

Dear ARW, Thank you so much for your wonderful review! We’re so happy to hear that you’ve had positive interactions with our staff and that you’re enjoying the variety of equipment available. Our team is dedicated to making sure every member feels welcomed and supported, so it’s fantastic to know that it’s making a difference for you. We truly appreciate your feedback and are here if you ever need anything to make your experience even better! Best regards, Grant Ren

Dear Ivan, Thank you for sharing your experience! We’re so glad to hear that you’re enjoying the wide variety of machines and the open layout of the gym. Having enough space and equipment for every workout is really important to us, and we’re happy that it’s working well for you. We’re always here if you need anything, and we can’t wait to see you continue crushing your fitness goals! Let us know if there’s anything else we can do for you. Sincerely, Grant Ren

Dear Shelley, Thank you so much for your fantastic review! We're thrilled to hear that our location, friendly staff, and motivating atmosphere are helping you stay on track with your fitness goals. It’s always our mission to make fitness convenient and enjoyable for everyone, and we’re so glad it’s working for you. We’re here to support you every step of the way on your health and fitness journey. If there’s ever anything more we can do for you, please don’t hesitate to reach out! Best regards, Grant Ren

Dear Julien, Wow, thank you so much for the fantastic review! We are absolutely thrilled to hear that Alex has provided you with the best service in the fitness world. We’re lucky to have such a dedicated team member, and your feedback means the world to us. I’ll be sure to pass along your kind words to Alex! If there’s anything else we can do for you, don’t hesitate to let us know. We’re here to help you stay on track with your fitness journey! Best regards, Grant Ren

Dear Aseph, Thank you so much for your kind review! We’re so glad to hear that you’ve had a great experience with our friendly staff, found our prices reasonable, and enjoyed the cleanliness of our gym. We take pride in creating a welcoming and well-maintained environment for our members, and your feedback lets us know we’re on the right track. We truly appreciate your support and are always here to help if you need anything. We look forward to seeing you again soon! Best regards, Grant Ren

Dear Max, Thank you so much for your fantastic review! We're so glad to hear that our equipment and dedicated treadmill floor are meeting your needs for muscle training and cardio. We strive to offer everything our members need to get the best workout, and it’s great to know it’s working for you! We truly appreciate your recommendation and look forward to supporting you on your fitness journey. If there's anything else we can do to make your experience even better, feel free to let us know! Best regards, Grant Ren

Dear Robin, Thank you so much for your kind review! We’re thrilled to hear that you’re enjoying the gym and that Alex has provided you with great service. Alex truly goes above and beyond to make sure our members have a fantastic experience, and we’ll be sure to pass along your kind words! If there’s anything else we can do to improve your experience, feel free to reach out anytime. We’re here to support you! Best regards, Grant Ren

Dear Brian, Thank you for your thoughtful review! It’s wonderful to hear that the intro tour was thorough and that Grant was able to assist you with connecting to a personal trainer for your recovery. We’re passionate about helping our members reach their goals, especially when it comes to recovering from an injury. We’re here to make sure you have everything you need, so please don’t hesitate to reach out if there’s anything we can do to help you on your path to recovery! Sincerely, Alec Alano

Dear Shamil, Thank you for taking the time to provide such thoughtful feedback! We are delighted to hear that Carlos provided you with an excellent introduction to our gym and that your overall experience has been positive. Creating a welcoming and supportive environment is one of our top priorities, and your feedback confirms we’re achieving that goal. It’s wonderful to hear you’re enjoying the gym’s cleanliness, spacious layout, and the variety of equipment available. We’re committed to maintaining a high standard, and it’s rewarding to know it’s appreciated. We will certainly pass your kind words on to Carlos—he’s a valuable member of our team. We truly appreciate your recommendation, and we look forward to supporting you as you continue your fitness journey with us. Best regards, Grant Ren

Hi Fang, Thank you for your fantastic suggestion! We really appreciate you taking the time to share your thoughts on the possibility of opening a gym at Richmond Mall. It’s clear you’ve thought it through, and we understand how the growing community and convenience of the Skytrain station could make such a location an ideal fit for a fitness facility. We’re always looking for ways to enhance our members’ experiences, and we’ll definitely take your suggestion into consideration as we evaluate potential locations for future growth. Your feedback about the overcrowding at Minoru Centre and the new Sportscheck store is very helpful. Thank you again for the great idea! We’ll keep it in mind as we look at expanding our reach. Best regards, Grant Ren

Hi Ugur, Thank you for your amazing feedback! We’re so happy to hear that your experience at Fitness World Richmond has been so rewarding. Emre is truly an exceptional trainer, and it’s great to know that his tailored programs and supportive approach have had such a positive impact on your fitness routine. We’re proud to have trainers like Emre on our team, and we really appreciate you taking the time to recommend him. We’re excited to see you continue to grow stronger and enjoy your workouts. Keep up the great work! Best regards, Grant Ren

Hi Floyd, Thank you for sharing your feedback! We’re glad to hear that you’re enjoying your experience at Fitness World Richmond. We also understand that the gym can feel busy at times, especially during peak hours. We are continuously working to improve the overall experience for our members and are exploring ways to manage the flow of people more efficiently. We truly appreciate your patience and understanding as we navigate this, and we are always open to suggestions on how we can enhance your experience further. Thank you again for your valuable feedback, and we look forward to continuing to support your fitness goals! Best regards, Grant Ren

Hi Simone, Wow, thank you so much for the amazing feedback! We’re thrilled to hear that you consider us the best gym ever! It’s fantastic to know that you’re enjoying both our staff and equipment. We truly pride ourselves on creating a welcoming and well-equipped environment for our members, and your kind words really mean a lot. We look forward to seeing you again soon and continuing to support your fitness journey! Best regards, Grant Ren

Hi Lau, Thank you for your great feedback! We’re thrilled to hear that you’re enjoying the variety of equipment we have available at Fitness World Richmond. We strive to provide our members with everything they need to reach their fitness goals, and it’s fantastic to know that it’s making a difference in your experience. We look forward to seeing you in the gym again soon and supporting you on your fitness journey! Best regards, Grant Ren

Hi, Thank you so much for your kind feedback! We’re so happy to hear that Ali and Kevin were able to show you around and help make your visit enjoyable. They’re both dedicated to providing top-notch service, and it’s wonderful to know they made your experience a positive one. We appreciate you taking the time to share your experience, and we can’t wait to see you again at the gym! Best regards, Grant Ren

Hi Bunga, Thank you for your feedback! We’re so glad to hear that you’re enjoying our equipment and have had a positive experience with our staff. However, I apologize for the cleanliness issue you mentioned with the weights. We strive to maintain a clean and organized gym for all of our members, and we’ll make sure to address this with our team moving forward. We really appreciate you sharing this with us, and we’ll work hard to ensure a better experience next time you visit. Thanks again, and we look forward to seeing you soon! Best regards, Grant Ren

Hi Namuun, Thank you for sharing your concerns with us. I’m really sorry for the inconvenience you experienced regarding the early closing. We completely understand your frustration, and we agree that members should be notified in advance of any changes to our hours. We appreciate your feedback regarding our app, and we’ll make sure to improve our communication efforts moving forward to ensure members are kept up-to-date on any changes, especially regarding our hours. We’ll look into better ways to notify everyone in advance, so you never have to worry about this in the future. Thank you again for bringing this to our attention, and we appreciate your understanding. We hope to continue supporting you at Fitness World Richmond. Best regards, Grant Ren

Hi Sun, Thank you for the amazing feedback! We’re so grateful to have you as a long-time member, and it’s wonderful to hear that the gym, the equipment, and our staff have played a positive role in your recovery. We’re committed to providing a supportive environment for all our members, and your feedback makes all the hard work worth it! Thanks again for sharing your experience, and we look forward to supporting you on your continued fitness journey. Best regards, Grant Ren

Hi William, Thank you for sharing your feedback! It’s fantastic to know that you’ve found our trainers to be well-educated, patient, and friendly, and that our staff has made you feel welcome. We’re committed to providing an exceptional experience for all of our customers, and we appreciate you taking the time to share your thoughts Best, Grant Ren

Hi Carlo, Thank you for the wonderful review! We're so glad to hear that Carlos and Ale have been making your morning visits pleasant with their friendly greetings. We’re proud of our team and appreciate you taking the time to share your positive experience. We look forward to seeing you again soon! Best, Grant Ren

Hi Kevin, Thank you for the great review! We're so glad to hear that you've been enjoying the gym and taking advantage of our membership deals. We’re committed to providing a positive and welcoming environment, and we're happy you’ve been part of our community! Best, Grant Ren

Hi Jennifer, Thank you so much for taking the time to share your experience! It’s great to hear that you and your friend are enjoying the gym and all the amenities we offer. We take pride in keeping everything clean, well-maintained, and equipped with the latest gear, and we’re thrilled to hear it’s making a difference in your fitness journey. Carlos is such a great part of our team, and we’re so glad his smile is starting your day right! We’re always here for anything you need, and we look forward to supporting you both in achieving your goals! Grant Ren

Hi Zoe, Thank you so much for the wonderful review! We’re so glad to hear you love coming to our gym and that the positive atmosphere and friendly staff are making such a difference in your experience. We also appreciate you noticing the efforts we put into keeping the facilities clean and well-stocked with wipes. Carlos is definitely a key part of our morning vibe, and we’re thrilled to know he’s become your go-to guy! We look forward to continuing to support you on your fitness journey and hope to see you around soon! Grant Ren

Hi Yoko, Thank you for your kind words! We’re so happy to hear that our clean facilities and the sense of community we’ve built here are making your experience enjoyable. Carlos is truly an asset to our team, and we’re glad his advice has been helpful to you. It’s great to know that the gym feels like a place where everyone supports each other—that’s exactly the atmosphere we aim for. Thanks again for being a part of our community, and we look forward to continuing to support you! Grant Ren

Hi Mackenzie, Thank you for the fantastic feedback! We’re so happy to hear that you’re having such a positive experience at Fitness World, and that Carlos has become such a motivating presence for you in the mornings. His 'one more rep' philosophy really does work, doesn’t it? We believe every member deserves the full support of our team, whether it’s the front desk staff or our trainers, so it’s great to know you’re feeling that energy from everyone. We also appreciate you mentioning the cleanliness and accessibility of the gym—our team works hard to keep everything in top shape. We’re excited to continue supporting you on your fitness journey! Grant Ren

Hi Teresa, Thank you so much for the great feedback! We’re so happy to hear that Carlos is helping make your morning workouts even more enjoyable. It’s members like you who make our mornings so vibrant, and we love being able to open early to get the day started on the right note. We’ll keep the early mornings going strong—see you soon! Grant Ren

Hi Bruna, Thank you for the awesome feedback! We're happy that our early opening works well for your schedule. Carlos is amazing, and we’re so glad to hear he’s making your experience even better. We appreciate you being part of our gym family, and we can’t wait to see you back soon! Grant Ren

Hi Max, Thank you for sharing your feedback! We're so glad to hear that Alec, Tal, and Grant have been providing such a positive and welcoming experience at the front desk. They truly help set the tone for our gym, and we’re lucky to have them as part of the team. Thanks again for your kind words – we can’t wait to see you next time!

Hi William, Thank you for sharing your experience! We’re so happy to hear you’ve been with us since 2022 and have appreciated the gym’s maintenance. We work hard to ensure everything is in top shape for our members, and it’s great to know it’s making a difference. We truly value your continued support! Grant Ren

Hi Jin, Thank you so much for the fantastic feedback! We’re so proud of our location and team, and it’s wonderful to hear that you think we’re the best FW location in BC. Our friendly and helpful staff are always here to support you, and we’re glad the free parking is a bonus for you. We really appreciate your loyalty and can’t wait to see you again soon! Grant Ren

Hi Jackie, Thanks so much for the great feedback! We're thrilled to hear that you’ve had a positive experience with both the cleanliness of the gym and the friendliness of our community. We take a lot of pride in keeping the gym spotless and creating a welcoming environment, so it’s fantastic to hear that it’s working for you. See you at the gym soon! Grant Ren

Thank you for the fantastic review and for the 10/10 recommendation! It’s great to hear that Alec, Ali, Elijah, and Emre helped you feel right at home from the moment you arrived. They’re all excellent at making sure everyone has a positive experience, and I’m so glad they could be of assistance to you. We’re really proud of the atmosphere we’ve built here, and your feedback just reinforces why we love what we do. Thanks again for taking the time to share your experience—we’re excited to continue supporting you in your fitness journey! Best, Grant General Manager, Fitness World Richmond

Hi Andrea, Wow, thank you for this incredibly thoughtful message! It truly warms my heart to hear that you’re having such a positive experience at Fitness World Richmond. We are so lucky to have such a dedicated team, and your kind words about Carlos, Alec, Ali, Elijah, Tal, Ale, Renee, Era, Catherine, Sheerah, Manson, Jeanette, Sycil, Emre, Richie, Jackie, Algika, and Chino mean the world to us. I’ll be sure to pass on your compliments to everyone—you’ve highlighted so many of our team members who go above and beyond to ensure a fantastic experience for all our members. And of course, I’ll share your appreciation with Renee and Syceil, as well as the fitness class instructors who are making a big impact on your journey. It’s also amazing to hear that the Worx classes have made such a positive difference in your endurance and mobility! Renee, Catherine, Sheerah, and Manson will be thrilled to know their efforts are paying off for you. Thank you again for taking the time to share your feedback—it truly means a lot to us. We’re so glad to have you as part of the Fitness World family! With gratitude, Grant

Hi Cecilia, Thanks a lot for the great review! We’re thrilled to hear that you’ve had such a positive experience with our friendly staff and that you’re enjoying the clean and welcoming atmosphere. We love hearing that our efforts are making a difference! We truly appreciate the recommendation—can’t wait to see you again soon! Cheers, Grant General Manager, Fitness World Richmond

Hi Vyrone, Thanks so much for the kind words! We’re so glad to hear that you're loving the gym and the machines. Our team is dedicated to creating a positive, welcoming experience, and it’s great to know it's making a difference! We look forward to seeing you again soon—keep up the great work! Best, Grant General Manager, Fitness World Richmond

Hi Prabhjot, Thank you for your kind feedback! We're thrilled to hear that you’re enjoying the cleanliness and equipment at our gym. We also take pride in having a polite and helpful team, so it's great to know they made a positive impression. Thanks again for sharing your experience, and we look forward to seeing you at the gym again soon! Best regards, Grant General Manager, Fitness World Richmond

Hi Aly Thank you for your wonderful review and for highlighting the outstanding work of Renée and Catherine! It’s so rewarding to hear that their expertise has made such a difference for you. We truly appreciate your feedback on our newer trainers as well. We’re committed to supporting all our staff in their development, and your insights help us make sure we’re providing the best possible experience for everyone. Thanks again for being a part of our community! Best, Grant Ren

Hi Januray, Awesome news! It’s great to see you taking proactive steps to stay fit and focused. A fitness trainer will definitely help you stay accountable, just like we encourage in our work goals. Looking forward to seeing your progress! Grant ren

Hi Ethan We’re so glad you’re enjoying the atmosphere and the service! Kevin will be thrilled to hear your praise—he’s definitely one of our best. Let us know if there’s anything else we can do to make your experience even better! Grant Ren

Hi Tony, Thanks for the wonderful feedback! Kevin will be happy to hear your comments—he truly strives to provide the best service. We’re happy you’re enjoying the gym and look forward to continuing to provide you with a great experience. Grant Ren

Hi Kirat, Thanks for the awesome feedback! We're glad to hear you're enjoying the Richmond location and the variety of equipment at both locations. Kevin’s a key part of our team, and we're happy he could make your first day a great one. We look forward to continuing to provide you with an excellent fitness experience! Grant Ren

Hi RP, Thank you for the positive feedback! We're thrilled to hear that Chino’s knowledge and guidance have made a difference in your fitness journey. We pride ourselves on having top-notch trainers, and we’re glad you’ve experienced that firsthand. Keep up the excellent work! Grant Ren

Hi Jenny, Thank you for your thoughtful review! We’re delighted to hear that you’ve had such a positive experience with Renee and that you find the gym well-equipped, reasonably priced, and easy to navigate. We take pride in offering a well-rounded fitness experience, and it’s wonderful to know that it’s meeting your expectations. We look forward to continuing to support your fitness goals! Grant Ren

Hi there Kevin, This review made our day! It’s always great to hear how we’re able to support our members in accomplishing their goals, and helping them in their fitness journey! Cleanliness and customer service is something that we take pride in, so to hear that it’s working for you is especially rewarding. Have a great day, and thanks for the review! Grant Ren

Hi AG, Thank you for your kind words! We're so pleased to hear that you’re enjoying both the cleanliness of our gym and the excellent service from our staff. Kevin is a true professional, and we’re proud to have him as part of our team. We always strive to provide the best experience for our members, and your feedback reassures us that we’re on the right track. We appreciate your support and look forward to seeing you again soon! Grant Ren

Hi Kavi, Thank you for your wonderful feedback! We're so glad to hear that you're enjoying the friendly vibe and the great machines we have available. We’re dedicated to creating a space where everyone feels at home, and it’s awesome to know you’re benefiting from that. Thanks for being part of our community! Grant Ren

Hi there FS, This review made our day! It’s always great to hear how we’re able to support our members in accomplishing their goals, and helping them in their fitness journey! customer service and the equipment we have is something that we take pride in, so to hear that it’s working for you is especially rewarding. Have a great day, and thanks for the review! Grant Ren

Hi there Gabby, This review made our day! It’s always great to hear how we’re able to support our members in accomplishing their goals, and helping them in their fitness journey! customer service and affordable membership prices is something that we take pride in, so to hear that it’s working for you is especially rewarding. Have a great day, and thanks for the review! Grant Ren

Hi there Josedavid, This review made our day! It’s always great to hear how we’re able to support our members in accomplishing their goals, and helping them in their fitness journey! a clean facility and customer service is something that we take pride in, so to hear that it’s working for you is especially rewarding. Have a great day, and thanks for the review! Grant Ren

Hi there MagneticCactus, This review made our day! It’s always great to hear how we’re able to support our members in accomplishing their goals, and helping them in their fitness journey! Affordable prices and cleanliness is something that we take pride in, so to hear that it’s working for you is especially rewarding. Have a great day, and thanks for the review! Grant Ren

Hi there Wyatt, This review made our day! It’s always great to hear how we’re able to support our members in accomplishing their goals, and helping them in their fitness journey! Cleanliness is something that we take pride in, so to hear that it’s working for you is especially rewarding. Have a great day, and thanks for the review! Grant Ren

Hi there Josh, This review made our day! It’s always great to hear how we’re able to support our members in accomplishing their goals, and helping them in their fitness journey! Cleanliness is something that we take pride in, so to hear that it’s working for you is especially rewarding. Have a great day, and thanks for the review! Grant Ren

Hi Caroline, We appreciate the kind words! We love hearing from our members, especially when we’re able to make a positive difference in your fitness journey! I know Syceil and Renee work super hard to make our club the best place to achieve your fitness goals, so I’ll be sure to pass off your positive feedback to them. Thanks again, see you in the club soon! Grant Ren

Hi Robert, We appreciate the kind words! We love hearing from our members, especially when we’re able to make a positive difference in your fitness journey! I know Pinky works super hard to make our club the best place to achieve your fitness goals, so I’ll be sure to pass off your positive feedback to them. Thanks again, see you in the club soon! Grant Ren

Hi Y W, Thank you for taking the time to leave a review. We appreciate all feedback, good or bad, as it helps us to become an even better facility for our members. My name's Grant Ren and I'm the General Manager here. Would you be able to email me at [email protected] and let me know what we could do better for you? Thanks, and have a great day, Grant Ren

Hi Sarat, We appreciate the kind words! We love hearing from our members, especially when we’re able to make a positive difference in your fitness journey! I know Yolanda works super hard to make our club the best place to achieve your fitness goals, so I’ll be sure to pass off your positive feedback to them. Thanks again, see you in the club soon! Grant Ren

Hi Hai Lin, We appreciate the kind words! We love hearing from our members, especially when we’re able to make a positive difference in your fitness journey! I know Catherine works super hard to make our club the best place to achieve your fitness goals, so I’ll be sure to pass off your positive feedback to them. Thanks again, see you in the club soon! Grant Ren

Hi there Fannie, This review made our day! It’s always great to hear how we’re able to support our members in accomplishing their goals, and helping them in their fitness journey! Helping member achieve their fitness goal is something that we take pride in, so to hear that it’s working for you is especially rewarding. Have a great day, and thanks for the review! Grant Ren

Hi Shakira, We appreciate the kind words! We love hearing from our members, especially when we’re able to make a positive difference in your fitness journey! I know Catherine works super hard to make our club the best place to achieve your fitness goals, so I’ll be sure to pass off your positive feedback to them. Thanks again, see you in the club soon! Grant Ren

Hi Vincent, We appreciate the kind words! We love hearing from our members, especially when we’re able to make a positive difference in your fitness journey! I know Catherine works super hard to make our club the best place to achieve your fitness goals, so I’ll be sure to pass off your positive feedback to them. Thanks again, see you in the club soon! Grant Ren

Hi Arshdeep, We appreciate the kind words! We love hearing from our members, especially when we’re able to make a positive difference in your fitness journey! I know Catherine works super hard to make our club the best place to achieve your fitness goals, so I’ll be sure to pass off your positive feedback to them. Thanks again, see you in the club soon! Grant Ren

Hi Su, We appreciate the kind words! We love hearing from our members, especially when we’re able to make a positive difference in your fitness journey! I know Jacky works super hard to make our club the best place to achieve your fitness goals, so I’ll be sure to pass off your positive feedback to them. Thanks again, see you in the club soon! Grant Ren

Hi Steve, We appreciate the kind words! We love hearing from our members, especially when we’re able to make a positive difference in your fitness journey! I know Jacky works super hard to make our club the best place to achieve your fitness goals, so I’ll be sure to pass off your positive feedback to them. Thanks again, see you in the club soon! Grant Ren