Club16 Trevor Linden Fitness
Informations sur Club16 Trevor Linden Fitness
Heures d'ouverture
- Dimanche: 7h-19h
- Lundi: 5h-22h
- Mardi: 5h-22h
- Mercredi: 5h-22h
- Jeudi: 5h-22h
- Vendredi: 5h-21h
- Samedi: 7h-19h
Notre commentaire de FitFit Canada sur Club16 Trevor Linden Fitness :
Bienvenue à Club16 Trevor Linden Fitness à Surrey, Canada ! Ce gymnase dynamique offre une solide variété d'équipements et de vastes espaces d'entraînement, parfaits pour les passionnés de fitness à tous les niveaux. Les membres apprécient la sélection étendue de machines de musculation et de cardio, ainsi que la possibilité de recevoir un entraînement personnalisé de professionnels expérimentés comme Gurinder et Mayank, qui ont aidé beaucoup à atteindre leurs objectifs de remise en forme.
Bien qu'il y ait de nombreux avis positifs concernant les entraîneurs et la diversité de l'équipement, certains membres expriment des préoccupations concernant la propreté et l'organisation au sein de l'établissement. Des cas de surpopulation, en particulier pendant les heures de pointe, ont été signalés, ce qui peut affecter l'expérience globale d'entraînement. Les membres ont également noté des problèmes occasionnels d'entretien des équipements et de propreté des sanitaires.
Malgré ces critiques, de nombreux utilisateurs soulignent l'atmosphère communautaire et le personnel amical. Les entraîneurs dévoués sont loués pour leur soutien motivant et leurs approches personnalisées, contribuant à créer un environnement accueillant pour tous les membres. Nous travaillons activement à l'amélioration de nos services et à garantir que chacun profite d'une expérience de gym propre et organisée.
Que vous soyez un habitué du gymnase ou que vous commenciez votre parcours de remise en forme, Club16 Trevor Linden Fitness vise à fournir un espace de soutien pour tous vos besoins d'entraînement.
Services, machines et classes dirigées
Club16 Trevor Linden Fitness: Avis
Expérience négative: If I could give this location a zero, I would. For starters, it's overcrowded. Now, I understand that isn't something the team members can really address. It's a convenient location, but there was 2 people to every machine/station. It was insane. The air was so thick, maybe the ventilation needs attention too? Second, this location is filthy. Why?? There was just garbage everywhere, nothing was wiped down or cleaned. The dumbbells were sticky. Nothing was refilled, so how could people clean if they wanted to. Equipment. This is a gym goer issue, but if you are done with the equipment then put it away after yeah? Why is there just equipemnt pieces hidden throughout the gym as if we are doing a scavenger hunt. And lastly, just as a personal preference, is there a way to make the women feel more comfortable? I was harassed 4 times while trying to work out. I kept trying to go back into the she's fit section (overcrowded, poorly managed), but aren't we supposed to also feel welcomed? Other men saw what was happening and didn't say anything. I ended up leaving before I was finished, I felt so uncomfortable. Would not recommend this location to anyone, but strongly advise against women going unless you're only staying in the cardio section. And in case anyone has the audacity to accuse me of dressing for attention, I was wearing a full body loose fitted black sweatsuit... (Other club16 locations are great)
Dear Emily Nicole Henschel, Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had at our location. Your concerns about overcrowding, cleanliness, and equipment organization are important to us, and we are committed to addressing these issues to improve the environment for all our members. We are particularly concerned about your experience with harassment and want to assure you that creating a safe and welcoming space for everyone is a top priority. We are taking immediate steps to ensure that all members feel comfortable and respected while using our facilities. Your feedback is invaluable in helping us make necessary improvements, and we appreciate your honesty. If you would like to discuss your experience further, please feel free to reach out to us directly at [email protected]. Thank you again for bringing these matters to our attention. Sincerely, Club16 Trevor Linden Fitness
Expérience négative: Club16 policies are worst, they literally harass people and waste time with n number of constraints Its hard not employees but the top management and their policies are worse
Hello Unplugged Life, Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your experience with our policies and understand how frustrating it must have been for you. Your comments are important to us, and we take them seriously as we strive to improve our services and policies. We would appreciate the opportunity to learn more about your specific concerns and how we can address them. Please feel free to reach out to us directly at [email protected]. Your insights are invaluable in helping us create a better experience for all our members. Thank you again for your feedback. Best regards, Club16 Trevor Linden Fitness
Expérience fantastique: I have the best experience with club 16 Especially with Personal Training With Gurinder. He is one of the best coach. He helped me to weight loss and gain Strength. Highly recommend Great Gym Great training.
Dear Yogesh Sharma, Thank you so much for sharing your wonderful experience with Club16 Trevor Linden Fitness! We are thrilled to hear that you had such a positive experience, especially with our personal trainer, Gurinder. It's fantastic to know that he has been instrumental in helping you achieve your fitness goals, including weight loss and strength gain. Your recommendation means a lot to us, and we are delighted to have you as part of our community. We strive to provide the best training and facilities, and your feedback encourages us to continue doing so. If you have any further comments or suggestions, please feel free to reach out. We look forward to supporting you on your fitness journey. Best regards, Club16 Trevor Linden Fitness Team
Expérience négative: Worst ever people doing scam, I joined the services with Goyal something guy, i think they have some targets to run the business. These guys do scam with the person who doesn’t know about the gym. I went there 100 times for cancellation of my services. Every time they were making excuses i think avinash something is a manager. They didn’t cancelled my services and now charging - Almost 100 dollars biweekly. I was having month to month contract and the day I paid the services. Within 2 weeks i told them to cancel it on call but they just make this kind of sales to achieve targets. I should zero to the manager and management for making money
Dear Namrah, Thank you for taking the time to share your feedback with us. I'm truly sorry to hear about your experience and the frustration you've faced with the cancellation process. We strive to provide a seamless and transparent service, and it seems we have fallen short in your case. I would like to assure you that your concerns are being taken seriously. We are currently reviewing our procedures to ensure that situations like this are handled more efficiently in the future. Please allow us the opportunity to address this matter directly with you. Could you please provide us with your contact details or reach out to our customer service team at your earliest convenience? Please reach out to us directly at [email protected]. We are committed to resolving this issue to your satisfaction. Thank you for bringing this to our attention, and we hope to make things right. Sincerely, Club16 Trevor Linden Fitness
Expérience fantastique: I joined it in October and appointed trainer namely Gurinder Sodha , According to my situation like lower back issues and fatty liver, so he figure out workout for me that really works dramatically decrease in overall fat every day , so my health getting better each week. Gurinder sodha done a amazing job , he knows how to set workout according to physic , overall gym atmosphere is great and most attractive staff ,Appropriate behaviour , cleanliness is up to the mark ,Equipment are in good condition , Highly recommended
Subject: Thank You for Your Feedback, Gagandeep! Hi Gagandeep, Thank you so much for taking the time to share your positive experience with us at Club16 Trevor Linden Fitness. We are thrilled to hear that you have been seeing such great results with the help of your trainer, Gurinder Sodha. It's wonderful to know that his tailored workout plan is making a significant impact on your health and well-being. We are also delighted to hear that you find our gym atmosphere welcoming and our staff attentive. Maintaining a clean and well-equipped facility is a top priority for us, and your feedback reassures us that we are meeting those standards. Your recommendation means a lot to us, and we are grateful to have you as a part of our community. If there is anything else we can do to enhance your experience, please feel free to reach out. Thank you once again for your kind words and support. Best regards, Club16 Trevor Linden Fitness Team
Expérience négative: I’m deeply disappointed by the lack of basic hygiene at this gym. When I needed to wash my hands, there was no soap in the washroom. I asked the front desk for help, only to be told there was no male staff to check, and no sanitizer or alternative available. This is unacceptable and shows a lack of respect for members’ health and well-being. This negligence reflects poor management and needs urgent attention. No member should have to experience such unsanitary conditions.
Dear Arshit, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and discomfort you experienced during your visit. Maintaining a clean and hygienic environment is a top priority for us, and it is concerning to hear that we fell short in this instance. Your comments have been shared with our management team to ensure that immediate steps are taken to address the issues you highlighted. We appreciate your patience and understanding as we work to improve our services and facilities. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future. Best regards, Club16 Trevor Linden Fitness
Expérience fantastique: I just want to take a moment to appreciate Gurinder for being an incredible trainer. His dedication, support, and expertise have truly transformed my fitness journey. Within 2 weeks of his guidance, I was able to see a lot of improvement in my strength and stamina. His positive attitude and personalized approach keep me motivated and challenged every session. Undoubtedly, he is the best trainer. Thank you for pushing me to be my best!
Dear Seerat, Thank you so much for taking the time to share your wonderful experience with Gurinder! We're thrilled to hear about the positive impact he's had on your fitness journey. It's fantastic that his dedication, support, and expertise have helped you see such significant improvements in your strength and stamina in such a short time. Gurinder's positive attitude and personalized approach are indeed qualities we deeply value in our trainers, and it's heartening to know that they have kept you motivated and challenged. Your kind words will surely inspire him to continue his excellent work. Thank you once again for your feedback and for being a part of the Club16 Trevor Linden Fitness community. Keep pushing towards your goals! Best regards, Club16 Trevor Linden Fitness
Expérience fantastique: I joined club 16 two months ago . This gym is really good , good infrastructure , machines are also good then i met GURINDER SODHA . He is my personal trainer and dietician his physique , nature , behaviour are very good . He has so much knowledge about workout and diet management . I highly recommend him for best results
Dear Babal, Thank you so much for your glowing review! We're thrilled to hear that you're enjoying your experience at Club16 Trevor Linden Fitness. It's fantastic to know that our infrastructure and machines meet your expectations. We're especially pleased to hear such positive feedback about Gurinder Sodha. He is indeed a valuable member of our team, and it's wonderful to hear that his expertise and demeanor have made such a positive impact on your fitness journey. Your recommendation means a lot to us, and we look forward to continuing to support you in achieving your fitness goals. Best regards, The Club16 Trevor Linden Fitness Team
Expérience négative: Shadiest cancellation policy. Just as other comments mentioned, they misrepresent their cancellation terms and move you around from department to department trying to make the process as covoluted as possible. Blatant disregard to even BC consumer protection act that explicitly states that consumers should be allowed to cancel their membership should they move more than 30kms away from the facility they signed up for.
Dear Viral, Thank you for taking the time to share your feedback. We sincerely apologize for any frustration you experienced with our cancellation process. We strive to ensure that all our policies are clear and straightforward, and it’s concerning to hear that this was not your experience. We take all feedback seriously and will review our procedures to ensure they align with consumer protection guidelines and provide a smoother experience for our members. If you have any further concerns or need additional assistance, please don't hesitate to reach out to us directly. Thank you for bringing this to our attention. Best regards, Club16 Trevor Linden Fitness
Expérience négative: I gave 5 stars rating earlier but then it turns into a bad experience so 5 stars turning to 0 stars. 1.) 3-4 months back I went to the front desk to change my payment method to my new AMEX card , They updated and missed the payments and end up adding 2 late fees to my account without my mistake.Then front staff replied that there's a issue with Pre authorized payments with Amex , I was not explained and after debating all .. I was just offered for return of 1 miss payment and without my fault I paid extra. 2) I emailed your staff to pause my membership with providing the Hospital Discharge form which i Got from My Hospital as I just went through a Surgery and My Doctor added some notes on the discharge form as well to not to lift heavy for atleast 4 weeks ,I got a reply to provide a doctor's signature form to pause my gym membership while I recover from surgery. my current focus is on healing, and obtaining a signed form from my doctor adds unnecessary stress during this time. I m not able to drive and to get a signed form for pausing the membership from doctor I need to use taxi's and it will be spending double money on uber to save some bucks for membership. Really don't understand this kind of policies which is actually like No option for pausing the membership. 3) When I called , I was misinformed by the staff that it is possible to pause your membership for sometime if i can provide the medical papers such as Doctor information, Surgery Details or Discharge form.Even they kept giving me the wrong email which they gave is ( [email protected]), In actual there's no such email and the correct email : [email protected] , which i got after going to the website.Again misinformed , Mis guided. I don't know why but my 2 years good experience turns into a worst experience. Thanks Sahil Basra
Dear Sahil, Thank you for taking the time to share your detailed feedback with us. We deeply regret to hear about the issues you've encountered and the frustration they have caused. Firstly, we apologize for the inconvenience you experienced with updating your payment method and the subsequent late fees. It's disappointing to learn that there was a miscommunication regarding the use of AMEX for pre-authorized payments. We understand how frustrating it must have been to deal with this situation, and we will review our processes to prevent such occurrences in the future. Regarding your request to pause your membership due to your surgery, we are sorry to hear about the additional stress this has caused during your recovery period. We understand the importance of focusing on your health and healing, and we apologize for any inconvenience our policy may have caused. Your feedback will be taken into consideration as we continually strive to improve our services and policies. If you're able to reach out to us at [email protected] we would love to correspond with you further. Best regards, Club16 Trevor Linden Fitness
Expérience négative: Honestly the worst club16 I’ve been too. Unfortunately I come here on the regular. The majority of users do not put weights away and almost nobody whipes down equipment after use. There is a high risk of germ passing due to this. On the note of putting weights away the free weight dumbbell rack is always mixed up nothing in the right place. Staff do not seem to care and make no efforts to fix the problems. I highly recommend you to find a different gym and unfortunately I’ll be doing the same. I only go here because I recently moved to Surrey central and the Langley location is too far away (it is 10x better)
Hi Kyle, Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your experience at our Surrey Central location. Cleanliness and organization are top priorities for us, and it's disappointing to learn that we've fallen short in these areas. We appreciate your input regarding the weights and equipment hygiene. Your comments will be shared with our team to address these issues promptly. We strive to create a welcoming and clean environment for all our members, and your feedback is invaluable in helping us improve. If you have any further concerns or suggestions, please feel free to reach out to us directly. We hope to have the opportunity to provide you with a better experience in the future. Best regards, Club16 Trevor Linden Fitness
Expérience négative: I had purchases 36 sessions of personal training at club 16, and base on the agreement said “number of payment” so my understanding is I had to pay 36 times of the fee every other week, however, I have checked my credit card and it’s more than 36 times, and today made a phone call, they told me they will charge for one year no matter how many sessions I bought it, isn’t it ridiculous?? And the entire phone call with a bad attitude and impatient, it feels like they don't care about service, they just want money from your bank account.
Dear Sarah, Thank you for taking the time to share your experience with us. We sincerely apologize for any confusion and frustration you encountered regarding your personal training sessions and the payment process. It's important to us that our members fully understand their agreements and feel confident in the services they receive. We are also very sorry to hear about the negative experience you had during your phone call. Providing excellent customer service is a top priority for us, and it is disappointing to learn that we fell short in this instance. Your feedback is invaluable, and we will address this internally to ensure that our team is better equipped to handle such situations with the professionalism and care our members deserve. We would like to clarify a few things with you if you're able to reach out at [email protected]. Most Personal Training packages are billed bi weekly over 26 payments for the year for ease of a payment plan. (Set at the personal training rate per hour x amount of sessions used) We apologize you were provided incorrect information over the phone. if you could please reach out to us at [email protected] we would like to further discuss this w/ you. . Best regards, Club16 Trevor Linden Fitness
Expérience négative: WORST GYM EXPERIENCE! UNPROFESSIONAL STAFF. DO NOT SIGN UP FOR ANNUAL MEMBERSHIP This is the worst gym I have ever been to. I joined this gym 2-3 months ago. During the registration process, they convinced me to opt for an annual membership. I informed them that I might move to a different location, so I might need to cancel it. They assured me that if I relocated, I could easily cancel the membership by providing a flight ticket as proof, and they would handle the cancellation. I signed up for the annual membership, but after just one month, I started experiencing muscular pain from a pre-existing condition. I approached a Club16 team member to cancel my membership and showed them my MRI report. They asked me to get a doctor's note. I obtained the note, but then they insisted it had to be on a Club16-specific form. I complied and submitted the note on their form, emailing it to both customer care and the team member who requested it. Now, customer care is saying that my injury is not significant enough to justify canceling the subscription. Meanwhile, the team member replied that they need a stamp on the form and, without it, cannot process the cancellation. This back-and-forth has been going on for 2-3 weeks. When I initially signed up, they misrepresented the cancellation policy. I am relocating from BC and have provided a ticket as proof of my move. However, they claimed the girl who explained the policy during the sign-up was new and didn’t know the correct process. I am extremely disappointed with their service. It feels like they are just stealing money from people. Google should allow negative ratings for places like this.
Dear Yogesh, Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and inconvenience you have encountered. It is disheartening to hear that our service did not meet your expectations and that there was confusion regarding our cancellation policy. We strive to provide clear and accurate information to all our members, and it is concerning to hear about the miscommunication you experienced. Your feedback is invaluable, and we will be addressing this internally to ensure that our team is fully informed and that such situations are avoided in the future. We understand how important it is to have a seamless and supportive experience, especially when dealing with health-related issues and relocations. We regret that this was not the case for you and appreciate your patience as we work through these matters. If you have any further concerns or need additional assistance, please do not hesitate to reach out to us directly. We are committed to improving our services and ensuring that our members have a positive experience. Thank you for bringing this to our attention. Best regards, Club16 Trevor Linden Fitness
Expérience négative: I want to give ZERO star for this gym location. I used to go to Langley branch and it was wonderful gym. Since I moved to Surrey, I started to go to this place and it is awful. Smells so bad every time so I cannot breathe well. No one manages this gym i think. Almost all members do not clean the equipment after they use it and just left and staff dont care about this. The most awful thing is smelly environment. Please clean and manage this gym. I even dont try washroom here. Want to cancel my membership but the fee is super high for cancellation. Insane..
Dear Dabin, Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience at our Surrey location. Cleanliness and a pleasant environment are top priorities for us, and it's disappointing to learn that we have fallen short in these areas during your visits. We appreciate your comments regarding the gym's cleanliness and the behavior of other members. Your feedback is invaluable and will be shared with our management team to address these issues promptly. We aim to provide a comfortable and welcoming space for all our members, and your insights will help us improve. If you have any further concerns or suggestions, please feel free to reach out to us directly. We hope to have the opportunity to make things right and improve your experience with us. Our contact details are [email protected], we look forward to having a further conversation on this. Best regards, [Your Name] Club16 Trevor Linden Fitness
Expérience négative: Smells like booty, no new equipment, always crowded. Consider other facilities that don’t trap you into a membership that’s difficult to get out of. Pls buy febreeze with all of that membership money you take from people.
Dear Mikka, Thank you for taking the time to share your feedback. We're sorry to hear that your experience at our facility has not met your expectations. Cleanliness and providing a comfortable environment are top priorities for us, and we regret that this was not reflected during your visits. We understand your concerns about the equipment and crowding, and we are continuously working to improve our facilities and manage peak times better. Your feedback is invaluable in helping us identify areas where we can enhance our services. If you have any further suggestions or specific concerns, please feel free to reach out to us directly. We appreciate your input and hope to have the opportunity to improve your experience in the future. Best regards, Club16 Trevor Linden Fitness
Expérience positive: Been working out here 3-4x a week for a year as of Oct 1st. Pro: The facility itself has the equipment I need to get my range of workouts done. The women’s side is lacking some of the equipment but I just leave and use the unisex side as needed. There is always parking, because it’s a mall. It’s a large space with lots of cardio equipment. Everything is pretty worn in but workable - they replace as needed. Cons - peak times are hard which is the case with many gyms but it is very busy and often I don’t get the equipment I want because it’s so crowded. I usually go when it isn’t peak but that’s not always convenient for my schedule. The staff never acknowledge me, maybe a handful of times I’ve gotten a hello but they are often in full conversation with each other. People aren’t good at wiping down or putting weights away where they belong - but again for a gym may be typical. The crowd is my biggest challenge. I stay because it’s close to my house which means I go regularly and it’s cheap. But I’m always looking for a new place to switch too. I’d pay more.
Hi Natasha, Thank you for taking the time to share your detailed feedback with us. We're glad to hear that you've found our facility well-equipped for your workout needs and appreciate the convenience of our location and parking. We understand your concerns about the peak times and the availability of equipment. It's a common challenge, and we're always looking for ways to improve the experience for our members. Your feedback about the women's side and the overall crowding is valuable, and we'll certainly take it into consideration as we plan future improvements. We're also sorry to hear about your experience with our staff interactions. We strive to create a welcoming environment for everyone, and your comments will help us address this with our team to ensure better engagement with our members. Regarding the cleanliness and organization of the equipment, we appreciate your patience and will continue to encourage all members to maintain a tidy and hygienic workout space. Thank you for your loyalty over the past year. We hope to continue providing a convenient and effective workout environment for you. If you have any further suggestions or concerns, please feel free to reach out. Best regards, The Club16 Trevor Linden Fitness Team
Expérience négative: I’ve been going to this gym for a while and it’s the most unclean, messy and disorganized gym I’ve gone to. At every time I go in the washroom’s are always out of toilet paper and hand soap… I’ve gone to other c16 and they are so much more clean and organized and let me say the staff is actually friendly unlike them here. I went up to a staff member today asking why there was 5 of them sanding around not doing their jobs when it needs to be cleaned and they said “I just did a 15 min jungle run and it was fine” first of all no it wasn’t I tripped 4 times and almost fell over equipment not put away properly and then they still proceeded to stand there and do nothing. I even put some of the equipment away myself as it was a tripping hazard as I tripped over it and let them know that I shouldn’t be doing their job for them. I’m very disappointed with what they said as they could have been like “I’m sorry we will definitely get on that.” But instead they did the opposite. I would genuinely like to see improvements and I’ve been going here for over 2 years and it just seems to be getting worse
Dear Krystalyn, Thank you for taking the time to share your feedback. We sincerely apologize for the experience you’ve had at our gym. Cleanliness and organization are top priorities for us, and it’s clear we fell short during your visits. Your comments about the washrooms and the state of the equipment are concerning, and we appreciate you bringing these issues to our attention. We also regret to hear about your interaction with our staff. Providing a welcoming and helpful environment is important to us, and we will address your concerns with our team to ensure better service in the future. Your feedback is invaluable, and we are committed to making the necessary improvements. If you're able to reach out to us we'd love to further discuss this matter at [email protected] Best regards, Club16 Trevor Linden Fitness
Expérience négative: This location is always way too busy (strongly recommend avoiding this place around 5pm), and is almost always under some amount of maintenance. The direct entrance has been 'under maintenance' for over a year, and the staff do nothing to discourage people dropping weights, not wiping the machines, or kicking the punching bags. Additionally; they seem a little cavalier about how they charge for items. I got billed for a bottle of water that I didn't buy and had to bring it up with them to clarify that they just billed something to my account without my interaction. While not my personal experience, a friend of mine asked about a personal trainer and what the pricing might be, and the staff refused to give him a price unless he 'committed to signing an agreement' first. He was literally asking for a price, but was made to feel like he was wasting the staff's time if he was just window shopping; which is such a crazy way to treat someone who wants help. All in all... I'd recommend getting a membership elsewhere.
Hi Li Yap, Thank you for taking the time to share your feedback. We appreciate your honesty and are sorry to hear that your experience at our location hasn't met your expectations. We understand how frustrating it can be when the gym is busy and equipment is under maintenance for extended periods. Your comments about the gym etiquette and cleanliness are also noted. We strive to maintain a welcoming and respectful environment for all our members, and your feedback will help us address these issues more effectively. We're glad to hear that you find value in our membership pricing and that you occasionally get to enjoy your workouts. We hope to improve your experience in the future and make your visits more enjoyable. Thank you again for your review. Best regards, Club16 Trevor Linden Fitness
Expérience positive: Good gym but the initial price is deceiving, with it being more than advertised. Also canceling is weird because you still get charged for a month.
Hi Pranad, Thank you for taking the time to share your feedback and for giving us a 4-star rating. We're glad to hear that you think our gym is good, but we're sorry to learn about your concerns regarding the pricing and cancellation process. We strive to provide clear and transparent information about our membership fees and policies. Your comments are valuable and will help us improve our communication and services. If you have any further questions or need assistance, please feel free to reach out to our team. Thank you for being a part of Club16 Trevor Linden Fitness! Best regards, The Club16 Team
Expérience négative: The worst gym I’ve been to. Had a chance to experience this gym with a free trial for a few days and I didn’t even want to use the full free trial. First of all I came in wanting to know more about the gym. Maybe a quick tour and know about the price plans and promotions. But all I got was the staff asking me to fill out the form on the iPad and they gave me a card for the free trial. No tour of the gym. No explanation of plans. I had to ask where the change rooms were. The equipment is old. Makes noise when you use it. Staff do not walk around and clean the machines. Too crowded. Not enough equipment. Lots of out of order machines. Gym needs an upgrade.
Dear LisaWyn8, Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your experience during your free trial at our gym. It's disappointing to learn that we did not meet your expectations, especially regarding the tour, information on our plans, and the condition of our equipment. We strive to provide a welcoming and informative environment for all our guests, and it seems we fell short during your visit. Your comments about the equipment and cleanliness are particularly concerning, and we will address these issues with our team to ensure improvements are made. We appreciate your input as it helps us to enhance our services and facilities. If you're able to reach out to us we would love a second chance at a first impression. Please reach out at [email protected] Thank you again for your feedback.
Expérience négative: The women’s bathroom here is horrific and nasty. There’s always toilet paper everywhere and it doesn’t look like the toilets have been cleaned in a while.
Dear Nunya, Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience with the cleanliness of the women's bathroom. Maintaining a clean and welcoming environment is a top priority for us, and it's clear we've fallen short in this instance. Your comments have been shared with our cleaning staff to ensure immediate attention and improvement. We appreciate your input and hope you'll notice a positive change on your next visit. Thank you for bringing this to our attention. Best regards, The Club16 Trevor Linden Fitness Team
Expérience négative: I’m an American and have been to a numerous gyms in the states and some in Canada and by far this is the worst gym. I’m an East Asian so don’t get me wrong (I’m not a racist it’s purely from my experience). If you were born and raised in Canada, take this into consideration because I’m just really pissed up and definitely going to cancel. The other day there was a Caucasian lady trainer put her stuff to train a client and she’s been there more than 10 mins and even was talking to client next to the machine, suddenly an Indian guy came up and said he was using the machine after 10 mins? So nice lady even said sorry and let him use it. Today I was using a tricep machine and that machine was vacant for five mins so I did two sets suddenly an Indian guy came up all the way from barbell training area said he was using it. I told him you need to be around you can’t just come after five or ten mins later claiming the machine. Also people always ask other people how long they will be on it. There are absolutely NO North American manners and I never encountered these kind of trash manners in the states. In the past they asked to share the machine and now they switched the tactic.
Dear T Y, Thank you for taking the time to share your experience with us. We are genuinely sorry to hear that your visit to our gym did not meet your expectations. Our goal is to provide a welcoming and respectful environment for all members, and it is clear from your feedback that we fell short in this instance. We take all member concerns seriously and will be looking into the situation you described to ensure that our gym remains a place where everyone feels comfortable and respected. We encourage all members to practice good gym etiquette, including sharing equipment and communicating courteously with one another. Your feedback is invaluable as we strive to improve our services and member experience. We hope you might consider giving us another chance in the future. Best regards, Club16 Trevor Linden Fitness
Expérience négative: They are just there to manipulate and force customers to buy personal training at crazy high prices, even though you say no several time.
Dear Samridhi, Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience. At Club16 Trevor Linden Fitness, we strive to create a welcoming and pressure-free environment for all our members. Your comments are important to us, and we will address this issue with our team to ensure that our members feel comfortable and respected. If you have any further concerns or would like to discuss this matter in more detail, please feel free to reach out to us directly. Best regards, Club16 Trevor Linden Fitness
Expérience négative: The gym is managed poorly. Machines won't work, Men's restroom is flooded with piss and people would just walk over it and onto the floor, the escalator has been broken since a year now, and it's super overly crowded. Best bet is to find a better gym and stop wasting your time looking around for what works.
Dear Wasim, Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and the issues you've encountered. Cleanliness and equipment maintenance are top priorities for us, and it's clear we've fallen short in these areas. Your comments have been shared with our management team to address these concerns promptly. We appreciate your input and hope you'll consider giving us another chance in the future. Best regards, Club16 Trevor Linden Fitness
Expérience négative: Will rate a zero if I could. They charged me 24 sessions, instead of the 12 that I availed (My friend also availed the same 12 sesh package). Our trainer further confirmed this and said that she will ask management to correct the records. Management still charged me for 24 sessions. I tried reaching out but was only met with wrong information and incompetence. I initially reached out via email (May 21) and received no replies. When I talked the staff, I was directed to Nishant Bharya, a manager. He promised to process my refund via check. He said that this will take time but I will receive my check at the end of July. On the third week of July, I called the gym and talked to Jessica. She informed me that they are processing my check and that they just didn't receive it yet. However, that was a lie as I received a call, and email from Nishant Bharya that he didn't process my check. He only processed it last July 24, a full month after I reported and talked to him about the incident. I later received a call from Sanchit Sachdeva, general manager, that he will process my refund via credit card and it will only take 2-3 working days. When I followed up a few days later, he then informed me that refund must be done via checks. This process will take another 3 weeks. It's already July. I have yet received any additional updates. They don't even pickup my calls anymore. Edit: I got my check last Tuesday. The day after I wrote this post.
Dear Mae, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you encountered. It is clear that we did not meet your expectations, and for that, we are truly sorry. We appreciate your patience throughout this process and are glad to hear that you finally received your check. Your feedback is invaluable, and we will be addressing these issues internally to ensure that such situations do not occur in the future. If there is anything else we can assist you with or if you have any further concerns, please do not hesitate to reach out to us directly. Thank you for bringing this to our attention. Best regards, Club16 Trevor Linden Fitness
Expérience fantastique: At first I was hesitant to join the gym because I didn’t know how to use the machines. But my friend introduced me to Gurinder and he became my personal trainer, this was the best decision I’ve ever made. He helped me lost 45 pounds in only 2 months, he motivated me, guided me, encouraged me to the point that now I consider him my friend. Gurinder is the best personal trainer at club 16
Thank you for sharing your amazing transformation journey with us, Carlos! We are thrilled to hear about the positive impact Gurinder had on your fitness goals. We are proud to have him as part of our team at Club16 Trevor Linden Fitness. Keep up the great work!
Expérience fantastique: I joined this gym a couple of months ago with the intention of loosing weight and eating healthy. I have been training with Gurinder Sodha and he is one of the best trainers so far. He is very committed, discipline and takes pride in his work. I was able to go from 78Kg to 60Kg within the past 6 months thanks to all the tips I got from sodha and I followed all instructions from workouts to nutrition. It was a life changing decision and would highly recommend this trainer and the gym.
Thank you for sharing your incredible transformation journey with us, Tiffany! We are thrilled to hear about the positive impact Gurinder Sodha had on your fitness goals. It's fantastic to hear that his dedication and expertise helped you achieve such amazing results. We appreciate your recommendation and look forward to supporting you on your continued fitness journey at Club16 Trevor Linden Fitness.
Expérience négative: I have requested to change my home gym and the receptionist told me that they can help me only if I update to VIP, otherwise I have to write and email to request to chang the home gym and yes I did but it has been over one month , no respond, no updating from my request, I don’t know why so difficult to change the home gym, either they lie to me that they can’t do it at reception or they just don’t care the customer I pay all my fee but don’t get proper service, the worst gym i have ever, and now I still need to pay all the fee but they don’t change my home gym, can someone tell me what’s proper process for changing the home gym!!!! Club16!!!! Based on this experience, would like to cancel my membership, if anyone can explain how toncancle the membership here cuz I don't trust the staff anymore. There are more good quality gyms in Vancouver.
Hi Sarah, we apologize for the inconvenience you've experienced with changing your home gym. We would like to further assist you here if you could kindly contact us at [email protected]. Thank you.
Expérience fantastique: Great place to work out, employees are very friendly and helpful, especially thank for great trainer/instructor Mr. Gurinder Sodha, he is excellent trainer who helped me develop an individual personal training plan and diet strategy, improved my flexibility and core strength, with his coach and motivate, I was able to achieve my goal within three months. Thank you !
Thank you for sharing your positive experience, Steven! We're thrilled to hear that Mr. Gurinder Sodha was able to help you achieve your fitness goals with his expertise and guidance. We appreciate your kind words and look forward to supporting you on your fitness journey at Club16 Trevor Linden Fitness.
Expérience fantastique: Gurinder’s personal training was helpful in building a foundation for both exercise and nutrition. I am glad I went with him instead of trying to figure everything out on my own. Takes the time to explain things, keeps workouts interesting with a wide range of exercises and is always very encouraging.
Thank you for sharing your positive experience with Gurinder's personal training! We are thrilled to hear that he has been instrumental in guiding you through your fitness journey with a strong foundation in exercise and nutrition. We appreciate your feedback and are delighted to know that Gurinder's personalized approach, variety of exercises, and encouragement have made your workouts enjoyable and effective. Keep up the great work!
Expérience négative: Will not give even a single star, the staff members are very rude and not helpful to solve the customer problem or issue rather than they prefer customer to cancel their membership. Worst customer service experience. Will Not suggest this gym they will charge you alot without notifying you. Be careful and check your payments they will Not listen and help you if they deduct alot of payment.
Dear Pretty Sandhu, we are sorry to hear about your experience. We strive to provide excellent customer service and it's disappointing to hear that we fell short in your case. We take your feedback seriously and will address this with our staff to ensure better assistance for our members in the future. Thank you for bringing this to our attention and if you're able to reach out directly at [email protected] we'd appreciate corresponding further on this.
Expérience négative: Avoid at all costs!! I am absolutely disgusted with the employees of this gym. I work remotely out of town and was visiting my parents last November for 1 month and wanted to use a gym while in town. I went to club 16 and explained to the sales associate my situation and that I wanted to pay for 1 month entry to the gym (I move around a lot for work and do this at gyms quite often). I told them I would be leaving in December so did NOT want any more than one month. The sales associate seemingly understood my request and was happy to sign me up. When I went to pay I enquired why the price was only reflective of 2 weeks and he said they can only take payment by-weekly so I’d have to pay in 2 parts. I proceeded to use the gym for said month, and then left town (never used the gym again). Fast forward to May, I’m working up the coast of BC, I check my credit card statement on my seldomly used card and notice I’m still being charged for club 16! I’m confused and shocked, as I didn’t knowingly sign up for a continuous memberships. I call the location, speak to a woman and tell her my situation, she tells me that I probably signed up for a continuous contract and that she can’t help me, she says the manager isn’t in and gives me the phone number to head office. I call head office, at first she seems very understanding and helpful, then tells me I need to speak to the manager of the location. I ask her to please get him to email me as I don’t have consistent phone reception where I currently live. These 2 phone calls were on May 17th. I don’t hear back at all until May 31st from Sanchit, the manager, to which he tells me basically verbatim what the woman on the phone the first time tells me (I apparently signed up for a continuous never ending contract and never called them to cancel). He then includes in his email… to “let me know if I want to cancel”?!?!?! As if my 3 attempts to inform the club I didn’t live there and hadn’t used the gym since November and didn’t want to be charged wasn’t enough for them to cancel my membership?!?!?!? I then respond saying I think the sales associate made a mistake when I signed up as I DID NOT knowingly sign up for more than one singular month, and that of course I want to cancel, that should have been done the first time I called! I then notice I get CHARGED AGAIN ON THE 31st?!?!?! AS IF HE WAITED TO RESPOND TO MY EMAIL UNTIL HE KNEW I WOULD BE CHARGED AGAIN!!! He never responded to that email, I followed up informing him that I’d been charged again, still no response ! It’s nearing the next “scheduled payment” and who wants to bet that I won’t hear back from them before that. Just awful disgusting customer service. This gym does not care about their members in any way shape or form. I know people in the fitness industry and know that their pay structure and bonuses are based on how many members they have every month. It is financially beneficial for to them to do anything in their power to keep charging as many people as possible despite the ethics of the situation. I will gladly pay more for a private gym who cares any their members. Do your self a favour and NEVER give these people your credit card. **Update** I ended up calling my credit card to refute the charges since Sanchit not once even acknowledged my concerns and took 1-2 weeks to respond to every email I sent. Then Sanchit included in his email that I now owe them money! Now Club 16 is trying to ruin my credit after signing me up for a service I didn’t ask for
Dear Kristiana, we apologize for the experience you had at our gym. We take your feedback seriously and will address this issue with our team to ensure better communication and understanding of membership terms in the future. Thank you for bringing this to our attention. Please feel free to reach out directly at [email protected] so that we may correspond further with you.
Expérience fantastique: The front desk staff is very chill, gym always presentable and clean on the weekends. Aum and Inder are some diamonds in the rough
Thank you for the glowing review! We're thrilled to hear that our front desk staff is providing excellent service and that our gym is always clean and presentable. We'll be sure to pass along your kind words to Aum and Inder. We appreciate your feedback and look forward to seeing you again soon at Club16 Trevor Linden Fitness!
Expérience négative: In May 2024, they put up an offer to encourage members to leave a 5-star rating in exchange for a massage, and I cannot stand the hypocrisy of this offer. Seeing them actively chase reviews rather than trying to better their declining establishment propelled me to write this review. I am an active member of this gym and have been going to this establishment regularly for over 8 years and am a morning gym-goer, usually going between 5-7am, depending on hours. Unfortunately, this gym has become a crowded, disorganized place with a long list of broken equipment and completely uninterested staff. The issues in question: 1. Gym equipment is left everywhere, creating a messy and unreliable environment. I’ve added photos to this review as proof, but essentially, it’s become troublesome to find basic equipment. I arrive at the dumbbell rack at 5am and find almost 1/4 of the whole rack missing. Dumbbells and plates aren’t put back on their racks and are scattered around the floor. Bands and ropes are left anywhere. While this is partially due to the client’s lack for gym etiquette, it’s also a huge failure for staff for not even attempting to organize the space. I have visited 4 other Club16 locations and I never saw the level of mess at the other locations. Note: I’ve watched 2 different trainers leave a HOST of equipment scattered on the floor after a session with clients: battle ropes splayed across the floor as a tripping hazard, jump ropes and dumbbells sprinkled around a communal open area. This demonstrates that staff lead this indifferent attitude about the state of the gym. After all, if the staff doesn’t care, why should we? 2. Staff is indifferent to clients and would rather just talk amongst themselves. I now actively avoid going to staff unless absolutely required. The breaking point came when I went to the desk to ask for a resistance band (they are kept in the front desk). I asked for a band and the staff member sighed at me as I had interrupted a conversation with their colleague. They checked for a band, didn’t find any, and waved me away, telling me to “check the other desk” in the gym. I hesitated, as I thought I misunderstood; surely they didn’t want me to go riffling through a staff desk… but that’s exactly what they meant. It felt like I was being told to do their job for them. I decided to opt out of the resistance band that day, and haven’t ask for one since. Note: I’ve seen the quality of trainers decline in a similar way - they’re more interested in their phones & colleagues than their clients. 3. Broken equipment is becoming excessive. I am fairly flexible for this type of thing, as I’ve come here for years and there is usually something needing repairs, but with 3-4 pieces constantly needing repairs, it’s starting to feel like a problem that isn’t being addressed properly. Things remain broken for long periods of time. This point may be simply a result of COVID strains on part manufacturers, but with the state being so much worse than 6 or 7 years ago, I get the need to mention it. 4. One of two entrances has become obsolete. Similar to the point above, this might be due to other circumstances, but I need to point it out regardless. This gym has two access points, with one being direct access from rooftop parking. This was my preferred parking spot for years as it bypasses traveling through the mall. Unfortunately for me and any other rooftop-inclined clients, the escalator has been broken for well over 2 years now, effectively rendering this entrance useless. I’ve included a photo taken in June of 2024. 5. Fees have steadily increased over the years. It’s to be expected, but the monthly fee has increased faster than usual, and the annual fee has jumped up with it. It remains a great price compared to many other gym options out there, but this aggressive increase to fees and stark decrease to gym quality is to be noted. My gym going experience has declined slowly throughout the years, and I’d recommend ppl to try to other gyms in their area - the Club16 in Coquitlam is fantastic.
Dear Carter-James VG, Thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the disappointing experience you've had at our gym. Your concerns are valid, and we appreciate you bringing them to our attention. We are committed to addressing the issues you've raised, such as equipment organization, staff attentiveness, equipment maintenance, entrance accessibility, and fee transparency. Your feedback will help us improve and provide a better experience for all our members. We value your loyalty over the years and hope to regain your trust in the future. Thank you for your understanding.
Expérience négative: staff needs to do something about the smell in here it’s horrible, i had to leave my workout because i couldn’t bare it. Please put posters up suggesting deodorants and shower before workout!! i already posted a review previously it keeps getting deleted!
Dear Harminder Gill, thank you for bringing this to our attention. We take cleanliness and member comfort seriously. We will address the issue of any unpleasant odors in the facility and remind members about the importance of personal hygiene before working out. We apologize for any inconvenience this may have caused and appreciate your feedback.
Expérience positive: Too much crowd at peak hours. Equipment is good and overall gym is above average
Thank you for your feedback, Vali! We appreciate your positive comments about our equipment. We understand that peak hours can be busy, and we are constantly working to improve the gym experience for all our members.
Expérience positive: Today Kajal and Harleen gave me great Front Desk Customer Service. I enjoyed the hydro message therapy private session for 10 minutes. In addition, the El Kay water fountains worked excellent to fulfill my wish to hydrate today. As I recently misplaced my St.Thomas More red and white water bottle in Vancouver last Tuesday. Overall, great gym and service by professional team members.
Hi Aneta, Thank you for sharing your positive experience with us, Aneta! We're thrilled to hear that Kajal and Harleen provided you with great customer service at the front desk. It's wonderful to know that you enjoyed the hydro massage therapy session and found our El Kay water fountains helpful in staying hydrated. We appreciate your kind words about our professional team members. We look forward to welcoming you back to Club16 Trevor Linden Fitness soon!
Expérience fantastique: Got personal training at Club 16 with Gurinder Sodha. He has been such a motivating and encouraging trainer I have ever worked with. The results I have got are so amazing that I will renew my personal training with him for-sure and have also advised my friends and family to join.
Hi Eeshita, Thank you for sharing your positive experience with Gurinder! We're thrilled to hear about the amazing results you've achieved with his guidance. We look forward to continuing to support you on your fitness journey at Club16 Trevor Linden Fitness.
Expérience négative: My dissatisfaction and disappointentment from the gym. I asked for the belt from the trainers so that I can do squats properly as per my requirements. But, what I was answered is that belts will not be provided because of hygiene issues. I told them heavy weight can't be done without belts and if there is any hygiene issue, then multiple belts should be there to use. Yet, none of my requests were considered by the staff there and I had to compromize on my leg day. Just a day ago, gym member is charged with a maintenance fee of $50 and we are paying our bi-weekly attendance charges too. Not only this, the all equipments have some problems, taking as an example, the left handle of leg extension machine is torned, other machines are entirely unlubricated and difficult to handle. I have worked as a Personal Trainer in Anytime Fitness India and even there, the facilities provided to clients were top-tier. From belts to machines and training, customers are given full worth of their money. Sadly, I do not expect it from a city located in Canada to disappoint me in providing good customer services. In such a case, I demand that either they should utilize the maintenance charges for upgrading their machinery and providing belts or refund my full fee including membership charges, weekly fees and the maintenance fee which I have paid already. Huge disappointment!
Hi Deepak, Thank you for leaving us a detailed review about your experience. We take pride ensuring every member has a great workout and experience at all facilities. We wanted to share with you that it is industry practice to not share belts in health clubs and due to sanitary reasons you are required to bring your own belt. This is common practice at all fitness clubs including our competitors. Thank you again for sharing your concerns with us if you'd like to connect further on this or in regards to the club enhancement fee we'd love to connect at [email protected]
Expérience négative: Very unsanitary. The whole gym smell really bad and bathrooms are disgusting. Very crowded and impossible to work out properly between 5-8, and they have the audacity to charge $75 cancellation fee when they can’t even provide basic service.
Hi Kal, First and foremost, I would like to extend my sincerest apologies for the experience you described at our gym. We are truly disappointed to hear that we did not meet your expectations in terms of cleanliness and overall service quality. It is our highest priority to ensure that our facilities are not only welcoming but also meet the highest standards of hygiene for all our members. Regarding the crowding issue between 5-8, we acknowledge that this is a peak time for our gym, and we are actively exploring solutions to alleviate the congestion to ensure a more enjoyable and productive workout environment for everyone. We also understand your concern about the cancellation fee, and we would like to discuss this further with you directly to find a satisfactory resolution. Could we possibly invite you for a personal meeting at the gym or have a call at your convenience? Our aim is to understand your concerns better and address them directly to not only improve your experience but also that of all our members. Again, we are very sorry for the inconvenience you’ve encountered. Your feedback is invaluable to us for making immediate improvements and ensuring such situations do not recur. Please reach out to us directly at [email protected] at your earliest convenience, so we can make this right. Thank you for bringing these matters to our attention. We look forward to speaking with you soon. Warm regards,
Expérience fantastique: The first thing I like about the gym is a location that is very favorable to everyone. The second thing is the parking, which is free for everyone. Even if you don't have a car you can come there by bus. Membership is also very cheap as compared to other gyms, likely 20-26$ monthly , and it is also the biggest gym nearby, which also has free weight and all the equipment is well maintained. During peak hours, it's very crowded. Literally, there's is a long queue for every single machine. Very welcoming staff and also well trained l staff . The gym is also known for its cleanliness. It's a great place for fitness enthusiasts. I really recommend this place.
Hi Manish, Thank you for taking the time to share your detailed feedback and positive experiences at our gym! We're thrilled to hear that our convenient location, complimentary parking, affordable membership fees, and the extensive selection of well-maintained equipment have met your fitness needs. It’s also great to know that our staff’s welcoming and professional demeanor, along with our commitment to cleanliness, have contributed to making your workout sessions enjoyable. We appreciate your comments regarding the crowd during peak hours. We understand this can be a challenge and are continually looking for ways to improve the experience . Thank you once again for recommending us and for your support. We’re committed to providing a great environment for fitness enthusiasts like yourself and look forward to continuing to serve you
Expérience fantastique: Personal trainer :- Daiya's personalized approach to fitness has been a game-changer for me. With his expert guidance, I've embarked on a journey towards weight loss and muscle building that feels both manageable and rewarding. His emphasis on gradual progress and proper training techniques has made all the difference, allowing me to achieve tangible results while also feeling supported every step of the way. I couldn't recommend Daiya highly enough for anyone looking to transform their health and fitness journey with ease.
Hi Sankalp, Thank you so much for taking the time to share your experience with Daiya's personal training services. We're thrilled to hear about your positive journey towards weight loss and muscle building! Daiya's commitment is to provide personalized, expert guidance to make your fitness goals achievable and enjoyable, and it sounds like he has done just that for you. Hearing that you've seen tangible results and feel supported in every step of your fitness transformation is the best feedback we could ask for. We appreciate your recommendation and look forward to continuing to support you on your health and fitness journey. Keep up the great work!
Expérience négative: Keep aside everything, The worst customer service ever faced with any company, pathetic management helming this Gym. These guys need to learn a lesson or two about the importance of other people’s money and time or may be some empathy will do as well.
Hi Harshit, Firstly, thank you for taking the time to share your feedback with us. I'm genuinely sorry to hear about the disappointing experience you've had with our customer service and management at the gym. It's evident that we have fallen short of the high standards we aim to set and I apologize for any inconvenience or frustration that has caused you. Your comments are taken seriously and we are committed to addressing these issues. We're currently reviewing our customer service procedures and management training programs to ensure that our team can offer the kind of respectful, helpful, and efficient service that our members deserve. If you’re open to discussing this further, please contact us at [[email protected]] at your earliest convenience. We’d greatly appreciate the opportunity to hear more about your specific concerns and to try to make things right. We are determined to learn and improve from this, and I hope we can earn back your trust in the future.
Expérience fantastique: Sita Dumma is one of the rare people in fitness industry who knows what she’s doing. Her technique to injury rehab, customised training and very importantly empathy, makes her very unique. In addition to that she helps set realistic healthy long term goals rather than sort, quick and not so healthy outcomes. PS: She’s super fun to have a conversation as well.
Hi there, We are absolutely thrilled to receive such glowing feedback! It's wonderful to hear that Sita Dumma's expertise and unique approach to fitness and injury rehabilitation have made a significant impact on you. We take pride in her personalized training methods and empathy towards clients, and we're glad you appreciate the realistic and healthy goal-setting she advocates. It’s fantastic to know that her company is not only beneficial but also super fun for you! Your kind words are truly valued. We can't thank you enough for sharing your positive experience with others. If there's anything more we can do to support your fitness journey, please don't hesitate to ask. Wishing you continued success and even more enjoyable conversations with Sita!
Expérience fantastique: Being honestly my experience with my trainer Gurinder is really awesome. He is such a humble person who knows how to talk and communicate and train well to a girl like me who was always hesitant to exercise. And I really appreciate his support .
Hi Sukhpreet, Thank you so much for sharing your feedback with us. We are so glad to hear you are loving your training sessions with Gurinder! We will be sure to pass it along. Stay fit and have a great day!
Expérience fantastique: Highly recommend training with Sita Dumma. She killed each workout I signed up for 12 sessions and it was totally worth it! Thank you Sita, for the amazing guidance, workouts, and spreadsheet including all the workouts we did together!
Hi Rafiya, We're thrilled to hear that you've had a stellar experience training with Sita Dumma! It's fantastic that you took on the 12-session challenge and emerged feeling strong and satisfied. Your shoutout for Sita's dedication and the tailored workout spreadsheet is much appreciated. We can't wait to support you in your continued fitness journey. Thanks for choosing us and for your glowing recommendation! Keep smashing those goals! #ClientSuccess
Expérience fantastique: My experience with Personal training at Club 16 Newton has been a great success, and i give all the credit to my personal trainer Karan Kochar. I lost 8 lbs in two months. I have started feeling like myself again. His dedication towards technique, knowledge has been commendable and i would like to thank him for kickstarting my weight loss journey. A big shoutout to club 16 employees as well !!
Thank you so much Anmol, we appreciate the kind words and taking the time to write it. We will be sure to pass along the great feedback about Karan! Way to work hard! Stay fit and fabulous!
Expérience négative: After you get a coach, they give you a test class to see your fat rate% And their coaches quit after 2-3classes. And you start over again, and you realize you get no where after 4-6months. And when you try to quit they will try to scam you for money. Cancellation penalty is at large. Bad service over all experience
Hi Kyle, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you have experienced. It is always our aim to provide outstanding service and support to all our clients, and we regret that your experience did not meet your expectations nor our standards. We understand how disruptive it can be to frequently change coaches, and we recognize the importance of consistency, especially when working towards personal fitness goals. We are currently reviewing our coach retention policies to ensure a more stable and effective coaching environment for our clients. Additionally, we are sorry to hear that the cancellation process was not as smooth as we strive for it to be. We take your comments seriously and are examining our cancellation policy to make it more transparent and fair. We value every opportunity to resolve our clients' issues and would like to speak to you personally to address your concerns. Please contact us at your earliest convenience so we can work towards a satisfactory resolution. Your wellness and satisfaction are of the utmost importance to us, and we are committed to making things right.
Expérience négative: I would give less than one star if possible. Gym equipment is constantly out of order and they never have any fitness bands to use. If I have to pay a hefty amount of money every month for the membership and then buy my own damn fitness bands then what the hell is the point of this ?. Get some fitness band in your so called “gym”. This is literally illegal to charge people these prices and not provide basic freaking equipment. A damn fitness band would cost a few bucks like what the hell?. I am making this a serious complaint. I’m not buying fitness bands and then paying for a stupid membership. You guys don’t even have equipment. Let me not even start with customer service. It’s garbage.
Hi Dulki, Can you please reach out to us directly so we can connect on your concerns. we will definitely look into the bands request you have shared with us.
Expérience fantastique: Very good gym to work out at with trainer Mayank Mittal. His training sessions are well managed, with achievable outcomes. It is a bang for the buck to get training from him.
Hi Sohail, Thank you kindly for taking the time to share your experience at our gym. We are thrilled to hear that you’ve found your workouts with trainer Mayank Mittal to be well-structured and rewarding. Mayank prides himself on helping members achieve their fitness goals, and it's gratifying to know that his dedication is resonating with you. We are truly committed to providing high-quality training that offers great value, and your feedback reaffirms our efforts. We look forward to continuing to support your health and fitness journey and hope to see you reaching new milestones very soon.
Expérience fantastique: The personal trainers here are top-notch specially, Mayank Mittal. From the moment I started, he tailored a workout plan specifically for my goals and fitness level. What sets him apart is his dedication to helping you succeed – he motivates and push you to reach your full potential. The short sessions are intense but incredibly effective. He manages to pack a punch in a short amount of time, making every minute count. He is not only knowledgeable about fitness but also genuinely cares about your well-being. The atmosphere is welcoming and supportive, creating a positive environment for achieving fitness goals. The results speak for themselves, and I can confidently say that the investment in personal training here is worth every penny.
Hi Deep, Thank you so much for sharing your inspiring experience with us! We are thrilled to hear about the incredible impact that Mayank Mittal, one of our dedicated personal trainers, has had on your fitness journey. Your acknowledgment of Mayank’s commitment to tailoring a workout plan specifically for you, and his unparalleled motivation, truly warms our hearts. It's our passion to see our members push beyond their limits and reach new heights of personal achievement – hearing that this has been a part of your experience brings us immense joy. We agree wholeheartedly – every minute does count, and it delights us to know that the intensity and effectiveness of our short sessions have made a positive difference for you. The well-being of our members is our utmost priority, and it's reassuring to see this reflected in your words. Creating a welcoming atmosphere within our fitness community is something we pride ourselves on, and it's wonderful that you've felt supported every step of the way. Your satisfaction and the results you've experienced truly affirm the value of the services we offer. We look forward to supporting you as you continue to pursue and achieve your fitness goals. Once more, we are filled with gratitude for your kind words and the time you've taken to provide us with your feedback. Please do not hesitate to reach out if there's anything further we can do for you.
Expérience fantastique: Mayank is an exceptional gym trainer! His expertise and personalized workout plans have greatly improved my fitness journey. His dedication and encouragement create a motivating atmosphere. I highly recommend Mayank for anyone seeking effective and enjoyable workouts.
Hi Gursimran, Thank you so much for sharing your wonderful experience with Mayank. We're absolutely thrilled to hear that he has been instrumental in enhancing your fitness journey and that you've found his personalized workout plans to be effective and enjoyable. Your recommendation means the world to us and to Mayank, who is passionate about creating a motivating atmosphere for all of our clients. It's feedback like yours that inspires us to continue providing excellent service and support our clients in achieving their goals. Thank you once again for choosing us to be a part of your fitness path. We look forward to continuing to work with you and witnessing your incredible progress!
Expérience fantastique: Been coming here for a couple of months now and it’s a good gym. There is enough equipment and space for most types of workout. Plus i’d like to take this moment to appreciate Hriday Goel for his integrity. I lost my gold bracelet during a work out and already accepted the fact that it’s probably stolen. But Hriday was at the front desk and upon contacting him, he safely returned it to me which i truly appreciate. I also want to appreciate the club16 staff as they are very friendly and also responsive towards complaints on broken equipment and overall member needs. Would recommend this place.
Hi Agastya, We're absolutely delighted to hear about your consistently positive experiences at our gym! Thank you for taking the time to share your feedback with us. We are also so happy to hear you found your gold bracelet and that someone found it and turned it in to you! It's wonderful to know that our facilities meet your workout needs and that the space and equipment have been up to par. We always strive to maintain an environment that is conducive to all types of fitness regimes.
Expérience fantastique: Club 16 offers a fantastic gym membership experience with state-of-the-art facilities, knowledgeable staff, and a supportive community atmosphere. The variety of equipment and classes cater to all fitness levels, ensuring members can achieve their health and wellness goals effectively. The clean and welcoming environment encourages motivation and consistency, making it a top choice for individuals seeking a positive and empowering fitness journey.
Hi Sukhwinder, Thank you so much for sharing your positive experience at Club 16! We are thrilled to hear about the impact our state-of-the-art facilities and knowledgeable staff have had on your fitness journey. Our team strives every day to create a clean, welcoming, and supportive community atmosphere, and we are elated to know this resonates with you. It's wonderful that you've found the variety of our equipment and classes to cater well to all fitness levels, and that they've been instrumental in helping you work towards your health and wellness goals. Your motivation and consistency are the heartbeats of Club 16, and our mission is to provide an environment that nourishes both. We deeply value your feedback as it reinforces our commitment to maintaining high standards. Please know that our team is dedicated to continuously enhancing the member experience based on input from our amazing community. Should you have any suggestions or need any further assistance, we invite you to reach out to us at [email protected]. We are always here to help and look forward to accompanying you on more of your empowering fitness journey.
Expérience fantastique: I have just started taking training sessions with Lina, and she is just the best, super nice and professional. We talk and have fun and workout does not seem like a workout.
Hi Priya, We're thrilled to hear about your positive experience with Lina! Thank you so much for sharing your feedback. It's great to know that the session didn't just feel like a workout but also provided an enjoyable and professional atmosphere. It's exactly the kind of member-focused and solution-oriented training we pride ourselves on. We believe fitness should be both effective and fun, and it sounds like Lina has found the perfect balance. Thank you for choosing us for your fitness journey; we look forward to supporting you every step of the way.
Expérience fantastique: My partner and I have really enjoyed training with Lina. She makes working out approachable but still a challenge. She comes prepared with a great variety of workouts and keeps things fun and interesting. I highly recommend her if you are looking for PT.
Hi Jennifer, We're absolutely thrilled to hear that you and your partner have had such a positive experience training with Lina! It's fantastic to know that her approach to fitness has struck the perfect balance between being approachable and challenging. Our team at Club16, is passionate about creating diverse and engaging workouts, so we're particularly pleased that you've highlighted the variety and fun in Lina's sessions. We believe that every workout should be as enjoyable as it is effective, and it’s rewarding to see this resonates with you. Thank you for your high recommendation and for taking the time to share your thoughts. It's members like you who make our community so special. We're proud to be part of your fitness journey and are always here to support you along the way
Expérience fantastique: I am getting trained by Arashdeep Kaur. She is one of the best trainer i met in my life. She is really very sweet, polite, charming, and motivated towards her goals. I feel lucky to be with her. ❤️
Hi Sarbeet, Thank you so much for taking the time to share your wonderful experience with one of our dedicated trainers, Arashdeep Kaur. We are thrilled to hear about the positive impact she has had on your training journey! At Club16, we take immense pride in our team's ability to foster a warm and professional environment while remaining focused on our members' needs and goals. Arashdeep's sweetness, politeness, charm, and motivation deeply embody our core values, and we feel just as fortunate to have her on our team. Your endorsement reaffirms our commitment to delivering exceptional service and fostering a member-focused community. We are delighted that you feel lucky to train with us because we certainly feel privileged to support you in achieving your fitness aspirations. Please continue to share your journey with us, and should you need any further assistance or have suggestions, we're all ears. You can always reach out at [email protected].
Expérience fantastique: Hey Arashdeep Kaur, I wanted to take a moment to write a review about you as my gym trainer. I can't thank you enough for your friendly and approachable nature. It's always a pleasure to work with someone as knowledgeable and motivating as you. Your training sessions are challenging yet enjoyable, and I appreciate how you push me to reach my fitness goals. You've truly made a positive impact on my fitness journey, and I'm grateful to have you as my trainer. Keep up the fantastic work!
Hi Kirandeep, Thank you so much for taking the time to leave us such a wonderful review! We are truly humbled by your kind words about Arashdeep Kaur's performance as your gym trainer. At Club16, we pride ourselves on our member-focused approach and are thrilled to hear that you’ve enjoyed challenging yet enjoyable sessions. Arashdeep is indeed a gem in our team, known for her knowledge, motivation, and warm personality. It is feedback like yours that affirms our commitment to providing professional, customer-oriented service. It’s particularly gratifying to know that we have been able to contribute positively to your fitness journey. We believe that accountability and being solution-oriented are vital components of our service, and we're here to support you every step of the way towards reaching your health and fitness goals. Should you require any further assistance or wish to share more about your experiences, please do not hesitate to reach us at [email protected]. Keep up the great work on your fitness journey, and thank you once again for choosing us. We look forward to serving you in the future, pushing the boundaries of what we can achieve together! Wishing you continued success and well-being,
Expérience fantastique: I want to appreciate the efforts of Aarshdeep Kaur (gym trainer) to moviate me to achieve my fitness goals. She is dedicated towards her work. In every session she put her efforts to train us the best. I am confident that i will achieve my fitness goals because of her. I already have seen improvements in my body. I highly recommend her and club 16.
Hi Manraj, Thank you for taking the time to share your feedback with us. We’re delighted to hear that our staff made a positive impression with their warm and helpful service – that’s the Trevor Linden Fitness experience we strive to provide. We truly apologize for not meeting your expectations with our washroom hygiene. Your comfort and satisfaction are paramount to us, and we take your concerns seriously. We believe in being accountable and are already taking the necessary steps to address the issue to ensure that our facilities meet the high standard you rightfully expect. Your insights have been shared with our team, and we are committed to implementing improvements to enhance our members’ experiences further. It's through feedback like yours that we can evolve and provide the excellent service that is the foundation of our values. We would appreciate the opportunity to discuss this further with you. Please reach out to us directly at [email protected] so that we can make things right. Your health and well-being are our top priority, and we are dedicated to making sure that all aspects of our facility reflect that. Thank you for being a member of our community. We look forward to speaking with you soon and continuing to serve your fitness needs in a clean and welcoming environment. Best regards, The Trevor Linden Fitness Team
Expérience positive: I have Lina as my personal trainer and she’s awesome! She has helped me a lot with proper posture when doing exercises and even though I’ve only had a few sessions with her so far, I do feel stronger. The gym also has a She’s fit with a lot of equipment Available.
Hi Cinthia, Thank you so much for taking the time to share your positive experience with Lina and our gym facilities. We're thrilled to hear that you're feeling stronger and benefiting from the emphasis on proper posture during your workouts. Your success is our greatest reward, and we're honored to be part of your fitness journey. It's wonderful to know that our range of equipment aligns with your workout needs and contributes to a fulfilling gym experience. Our team is passionate about fostering a warm environment where every member feels supported and motivated to reach their health and fitness goals. Your kind words about Lina resonate deeply with us, as they echo our commitment to offering professional, customer-focused, and solution-oriented services. We believe that accountability and continuous improvement are key to providing exceptional value to our community. We are looking forward to many more sessions together, and we’re here to support you every step of the way. If you have any further feedback, questions, or just wish to share some more of your achievements, please don't hesitate to get in touch at [email protected]. Wishing you continued strength and vitality!
Expérience négative: Dirty washrooms and changerooms, and no customer service at all. the website advertised free for 1st month, but manager said the offer is over now, inspite of it showing on their website. lol don't waste your money here! I never signed a contract here but they still charge me biweekly. When I emailed them to stop charging me, they called me to say you need to come in person and sign the cancellation, and still pay for another month!
Hi Tanisha, Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your experience and the discomfort it caused you. It's concerning to learn about the state of the washrooms and changerooms, as well as the confusion surrounding our promotional offers and billing process. We pride ourselves on maintaining a clean and welcoming environment, and we deeply regret that we fell short of these standards during your visit. Transparency and integrity are at the heart of what we strive for at Trevor Linden Fitness, and we apologize for any miscommunication that occurred regarding our promotional offers. It's important to us that our advertisement accurately reflects the current offerings, and we will take immediate action to ensure that our website is updated to prevent any future misunderstandings. Furthermore, we understand the importance of a smooth and fair cancellation process. We are currently reviewing our protocols to streamline procedures like this, in line with our commitment to member-focused and solution-oriented service. Please know that we take your concerns seriously and are addressing them with the highest priority. We would also appreciate the opportunity to discuss this matter with you further and work towards a resolution. If you could please contact us at your earliest convenience at [email protected], we'd like to ensure that your issues are promptly remedied and to personally oversee that your billing concerns are resolved to your satisfaction. Once again, we extend our sincerest apologies. Your feedback is invaluable to us in improving and providing the professional and warm experience every member deserves. We hope to earn back your trust and welcome you back for an improved experience.
Expérience fantastique: I want to share my experience about my gym sessions with Mayank His positive and encouraging approach during workouts makes the gym experience enjoyable. I appreciate his attention to form and willingness to answer questions, creating a supportive atmosphere that motivates me to push myself. Keep up the great work!
Hi Priyanshu, Thank you so much for taking the time to share your amazing experience! We are thrilled to hear that Mayank's positive and encouraging approach has made your gym sessions enjoyable and rewarding. Our aim is always to create a supportive environment that is member-focused, and it's great to know that you've appreciated the professionalism and dedicated service. Your motivation to push yourself inspires us just as much as we hope to inspire our gym members. We're proud that you are a part of our community and that our core values resonate with you during each workout. Should you ever have more insights to share or need assistance, please don't hesitate to contact us at [email protected]. Your feedback is invaluable as it helps us to continue to provide the warm, professional, and solution-oriented service you deserve. Keep up the great work too, and see you at your next session! Warm regards, The Team at Trevor Linden Fitness
Expérience fantastique: Great place to work out, with great trainer arashdeep kaur. She makes my work out fun and worth it. And make sure that i wont hurt my self while exercising. She helped me to push myself and get stronger every session. thanks!
Hi Railen, We're delighted to hear about your experience with Arashdeep Kaur, our Personal Trainer. She will be pleased to know that you are happy with the quality of service she provides. She is indeed passionate about encouraging people like you to strive for excellence in keeping fit. I am glad her efforts have been helpful to you. We value our customers, and we always make sure to give the best possible experience while exercising here. Our team at Club16 prides itself on providing exceptional training sessions that deliver measurable results safely and efficiently. It makes us immensely happy when someone notices their progress and enjoys their workouts, just like you are doing! Thank you for taking the time to provide us with this fantastic feedback. Your satisfaction is our priority, and we look forward to supporting your fitness journey further.
Expérience fantastique: I would like to give a shout to my trainer - Mayank. He is exceptional when it comes to knowledge and his training style is completely different. The efforts that he puts in is next level. If you want to achieve results and have tried all ways but not getting it then just reach out to him.. you will be shocked to see the results!!!
Dear valued member, We're thrilled to read your glowing review! Your feedback serves as a heartfelt testament to the dedication our trainers have towards empowering members like yourself. Mayank, in particular, is a beacon of our commitment to being member-focused, and your recognition of his efforts brings us great pride. Our team strives to create an environment where warmth, professionalism, and a solution-oriented mindset prevail. Knowing that these qualities are resonating with you and are helping in your journey to achieving impressive results is incredibly rewarding. Your success is our success. It’s stories like yours that fuel our passion for what we do, reminding us that at the heart of every workout and training session is an individual striving for excellence—and it's our job to help them get there. Thank you for choosing us as your partner in fitness. Should you have any suggestions, questions, or if you just want to share more about your experience, our customer service team would be delighted to hear from you at [email protected]. Here's to many more shocking results, and to the continued pursuit of health and wellness. Keep up the fantastic work!
Expérience négative: Rip off Alert!! This gym was welcoming in the starting, but my experience soured as I tried to terminate my membership. They hit me with a $77 annual fee (even when I won't be using the facility for the whole year) and $12 for extra (when I am already charged twice for the month). Fairness is a one-way street here. Over the long term, the lack of fairness became more evident. The men's washroom has been under construction for a considerable time, forcing us to use outside facilities. The stair elevator has been "temporarily out of service" for almost a year, and it's about time they label it as "permanently out of service." Machines closures for repairs are too frequent, making it challenging to have a consistent workout. I joined under the premise of functioning amenities, but the reality is different. Despite most members being men, they closed the only men's washroom. Instead of compensating members for the inconveniences, they seem more interested in squeezing every penny when you decide to leave. Businesses should be built on fairness, but this gym's practices don't align with that principle. It's disappointing when they expect members be more understanding for their shortcomings, but show little consideration in return. Good luck building a mansion with my extra $89!
Hi Jashan, Dear valued member, Thank you for taking the time to provide your candid feedback. First and foremost, we would like to extend our sincerest apologies for any frustration and inconvenience you have experienced. Our members are the heart of our gym, and we strive to create an environment that is not only welcoming but also responsive to our members' needs and concerns. We deeply regret to hear about the issues with the men's washroom and the stair elevator. Please know that maintaining our facility’s amenities is a top priority for us, and we understand how crucial they are for a consistent and comfortable workout experience. We assure you that we are actively working to resolve these disruptions as swiftly as possible. Regarding membership fees and charges, we believe in transparency and fairness. It is never our intention to create stress or burden our members financially, especially those who wish to conclude their memberships. As such, we take your feedback very seriously, and it will be instrumental in helping us reevaluate our procedures and policies. We are eager to address your specific situation further and find a suitable resolution. We would greatly appreciate the opportunity to speak with you directly to discuss this matter and ensure that your concerns are addressed precisely. Please contact us at your earliest convenience at [email protected], and we will prioritize your case so that our team can work towards a satisfactory outcome for you.
Expérience fantastique: Imt taking fitness classes with Arashdeep as my nee year's resolution and every session is a step closer to my goals, she's knowledgeable and gives me alternatives. it's always fun everytime, especially if im doing it with my friend julie
Hi Verna, Thank you so much for sharing your experience with us! We're thrilled to hear that Arashdeep's expertise and the fun atmosphere of our fitness classes have been instrumental in helping you work towards your resolutions. It's wonderful that you and Julie are enjoying your journey to better health and fitness together! We take immense pride in being member-focused and providing a warm and professional environment where every session brings you one step closer to your goals. Your acknowledgment not only motivates us but also reaffirms our commitment to exceptional customer service and accountability. Please continue to embrace your fitness journey with us, and we look forward to many more fun and productive sessions with you—and Julie too! Should you have any suggestions or further feedback on how we can enhance your experience, feel free to reach out to us at [email protected].
Expérience négative: My worst gym experience till to date, primarily due to the staff, especially the personal trainers, was incredibly disappointing. Their attitude was rude and unhelpful, leaving much to be desired in terms of customer service. Moreover, the gym management even went so far as to lock Inbody measurements machine, giving the impression that members were there merely to observe rather than to engage in a productive workout. The equipment maintenance was subpar, with loose barbells posing a safety concern on multiple occasions. Additionally, the lack of beginner-friendly equipment, such as hyperextension or supported pull-up machines, further detracted from the overall experience. My advice: stay away from this gym.
Thank you so much!
Expérience négative: I became a member yesterday and today that supposedly the gym should open at 7am is still closed at 7:15am, a bad first impression. Due to the delay in the opening I could not train and this is quite inconvenient. (Not mentioning all the other maintenance problems mentioned in the reviews).
Hi Ana, Thank you for your feedback about Club16 Trevor Linden Fitness. We strive to provide first-rate service to our members and it seems like we failed to meet that expectation today. We apologize for any inconvenience this has caused you and are sorry that you weren't able to use our facility as planned. We value the comments left by all of our members as they help us continually improve our processes and services. Your feedback is important to us, and we hope that you will still be able to enjoy the other facilities at Club16 such as personal trainers, classes and special events in the future. If there is anything further that we can do, please don't hesitate to contact us, since we would also appreciate hearing more about your experience with us. Thank you again for your understanding!
Expérience négative: Hello, I'm a Club 16 member. I have frank criticism of the staff and the gym's amenities. I've been coming to this gym for almost six months. I only joined this gym since it's nearest to my house and I can escape traffic on the roads. However, the issues that have been there for the past six months are now unacceptable. They don't care about their gym equipment, to start with; fixing a broken piece of equipment can take months. The men's restrooms in the changing room were closed recently due to a lack of hygiene. Thus, there is just one restroom available for males to use. More than 150 people are working out in the evening. Everyone is really miserable. It has now been over a week. The restrooms haven't been fixed yet. I spoke with one of their employees, and I was shocked by his incredibly naive response. Because they don't care, the crew members are in the gyms and are generally unapproachable with any problems. Staff members are indolent; they constantly make jokes next to the front counter. In the gym, they are just bodies. Additionally, despite the fact that they don't maintain anything, they charge the subscribers annual maintenance costs. Even with so many members, it appears that they are hoarding money for personal use. I'm going to be leaving this gym. Furthermore, I strongly advise against joining this gym.
Hi Nehal, Thank you for taking the time to review your experience as a Club 16 member, we take all feedback seriously and really appreciate you sharing yours. We apologize for the state of our equipment and restrooms, this is certainly not in line with the services we strive to deliver. We aim to provide quality services which ensure our members feel at home so it's disappointing to hear that your stay has been impacted these past few months. Our facilities team is working diligently to ensure our gym is up to the industry standards. Should you feel the need to connect with us directly pls reach out at [email protected] as we'd love the oportunity to chat further.
Expérience fantastique: A special thanks to Mayank Mittal who is helping my journey of weight loss. Friendly behaviour and right guidance makes easier to achieve the goals. Best trainer
Hi Milan, Thank you for your kind words. We’re so pleased to hear that Mayank Mittal is helping you with your weight-loss journey. Customer service and friendly guidance are integral elements of our mission at Club16 Trevor Linden Fitness, and we appreciate that Mayank has been delivering on these tenets with such excellence. We’ll be sure to pass along your compliments. Best of luck in achieving your goals—we look forward to continuing to help you along the way!
Expérience fantastique: I love going to this location. Nice place to workout and all the staff are friendly. I would like to say a huge thanks to Courtney Campbell. She is amazing and knowledgeable.She has a passion of what she does and pays attention to her client needs.If you are looking for a personal trainer I recommend her. She’s the best one.
Hi Cloe, Thank you for taking the time to review Club16 Trevor Linden Fitness, and for highlighting Courtney Campbell's excellent service. We couldn't be prouder of the dedication and passion she displays whilst helping our members achieve their goals. Your kind words will be passed on to Courtney and her managers - I'm sure they'll be delighted to hear of your positive experience. At Club16, we strive to provide an enjoyable environment with friendly staff members that add value to our members’ lives. Thank you again for sharing your review with us and providing such a glowing recommendation of Courtney. We welcome the opportunity to continue setting our standards high at Trevor Linden Fitness!
Expérience fantastique: After joining Club 16 in Tsawwassen, I decided to get a personal trainer as well. Darya is the fitness manager at the Tsawwassen location so I chose her. What a fantastic decision. Not only is she knowledgeable and experienced but she takes the time to understand my personal limitations. I’m 63 with osteoarthritis in numerous joints. What Darya didn’t know she researched my condition to learn the best way to work with each area correctly and safely. Many trainers would just plow through. I know, I’ve worked with many and have belonged to numerous gyms in the past, and often ego’s get in the way. Not this time. I highly recommend this club and this trainer if you want to pursue your fitness goals.
Hi Caty, Thank you for your kind words about Trevor Linden Fitness and our Manager at the Tsawwassen facility, Darya! Our team believes in understanding personal goals and providing between safe and personalized services. We are proud to have a staff with such dedication to knowledge and willingness to research conditions when needed - its this attention to detail that helps ensure we maximize safety without sacrificing effectiveness. Your recommendation is much appreciated and we wish you continued success on your fitness journey!
Expérience fantastique: Exceptional personal Trainer (Mayank)! Helping me tailoring my workout as per my needs , pushing my limits and I am achieving remarkable results under his guidance. Highly recommend for a transformative fitness experience.
Hi Simran, Thank you for your kind review, it's great to hear about your positive experience with Trevor Linden Fitness and Mayank! We are driven as a team by our commitment to excellence, and the feedback from customers like you is an integral part of this process. We are always delighted when we help customers reach their fitness goals and that Mayank is able to tailor their workout according to their individual needs. We're glad that he was able to provide you with the transformative fitness experience that we strive to deliver. Thank you once again, and we look forward to helping you continue on achieving remarkable results!
Expérience fantastique: Where my gym story started 2 water spots Their escalator hasn't worked since the beginning of 23 The community here is nothing but love (like at all the other c16s) ♥️ Wish they had a low row + chest T-bar row like in Langley, and more benches The trainers I've met here were all very friendly and knowledgeable The hydromassage is always great post workout!
Hi Tony, Thank you for the review of your experience at Club16 Trevor Linden Fitness! It's awesome to hear that you've found a supportive coaching community here and that our hydromassage facility is so rewarding. We're dedicated to offering the best in fitness services, so I'm sorry to hear our escalator has been out of order and that your location doesn't offer all the same equipment as other clubs. We'll pass your feedback along to our teams about what additional equipment and services could make an even better experience for members like yourself. Thank you once again for taking the time to leave us this great review - we hope to see you back here soon!
Expérience négative: Decent gym, the equipment variety is good and availability is decent if you come in on weekends. My only gripe is the locker room is always unkempt and dirty. Washroom stall and urinals are never clean and constantly smells like dried up piss. Lockers are never cleaned as well. I always see the staff just bickering or do nothing but stand at the front with nothing to do, perhaps one of the things they could do is maintain the cleanliness of the gym?
Hi Andrew, Thank you for taking the time to share your experience with us at Club16 Trevor Linden Fitness. We are sorry to hear that our locker room environment was below the standards that we strive for. The cleanliness of our gym is very important to us and we take pride in ensuring that our facility remains well-maintained and inviting. We will address this issue immediately and thank you for bringing this matter to our attention. Should there be anything else we can do for you, please don't hesitate to reach out directly at [email protected] or connect with one of our employees at the front desk next time you’re in. Thanks again for letting us know about your experience - we look forward to seeing you soon.
Expérience négative: Decent gym. I like they lend some of the small equipments. They always have dirty bathrooms though and toilet paper is out often so I need to remind them in the front. Edit: it often smells horrible here..... like do people coming to this gym shower at all? Like please... it's giving me a headache.
Hi Stephanie, Thank you for taking the time to review our gym. We appreciate you highlighting the convenience of having access to small equipment and we will take your feedback and use it to be even better! We apologize for not always providing a spotless bathroom, that is certainly an area we strive for excellence in. Our front staff would also be happy to help with making sure you have access to toilet paper, so be sure the let them know if that ever happens again. We thank you for choosing us as your go-to gym and are glad that you are satisfied with our services overall. Should you need any assistance or have further feedback about your experience, feel free to reach out directly.
Expérience fantastique: I am having a fantastic time at Club 16 Gym. The workout facilities and equipment are top-notch, making every visit enjoyable and productive. What truly stood out was the friendly and supportive staff. I had the pleasure of meeting Nitesh and Raghav, who were incredibly helpful, I highly recommend Club 16 Gym for a great workout experience!
Hi Atheeq, Thank you so much for your positive review of Club 16 Gym! It's always encouraging to get such positive feedback from our customers and members, especially when it comes to the attention they have received from our staff. We are grateful for your kind words about Nitesh and Raghav as well; their professionalism and dedication are truly strong assets to our organization. At Club 16 Gym, we strive to create a warm and supportive workout environment each day. We are delighted that we could provide a great experience during your visit and we hope you will come back soon!
Expérience fantastique: Great gym. I came in the other day looking for a new gym nearby to switch to as my old one keeps raising prices. The staff here were super helpful in showing me the 3 day trial. Aum especially did a great job showing me around and telling me about the equipment. This gym has everything I need.
Hi Jasraj, Thank you for your kind words about our gym! We are very happy to hear that you enjoyed the 3-day trial and that our staff was helpful in showing you around. Aum's enthusiasm is a great asset to our team and we will make sure that your positive review is shared with him. We understand what an important decision it is to choose a gym, and we are proud of the variety of equipment we offer and the excellent customer service provided by our team. If there is anything else we can do for you, please let us know. We wish you every success in your fitness journey!
Expérience fantastique: Club 16 surrey location is highly recommended as you can find every machine and equipment over there. I also do personal training with the person name Nishant. He is very motivating, encouraging, and dedicated trainer.
Hi Rahul, Thank you for your kind words about Club 16 Surrey Location, and our trainer Nishant! We take great pride in offering our customers top-notch service including a wide variety of machines and equipment to meet all your fitness needs. We are so pleased to hear that your personal training with Nishant is going well. He strives to be encouraging and motivating as a trainer, and hearing he has been successful in doing so has made our day! Thanks again for leaving us with five stars! It reaffirms what we already know - we strive towards excellence every time!
Expérience fantastique: I have been training with Daiya for the last two months and have had a great experience working with him so far. Would highly recommend him if you are looking for a personal trainer!
Hi Akul, Thank you for your kind words about Daiya. At Club16 Central City we encourage all of our trainers to go above and beyond to ensure that each client is getting the personalized care they deserve, so it sounds like he's doing a great job. We are thrilled that you have been happy with the training program and results these past two months! Please let us know if there is anything else we can do to make your experience even better. Thank you once again for your feedback and continued support.
Expérience fantastique: Highly Recommend location Surrey Central, professionlism in gym staff. The personal training sessions are helpful to stay constant and motivated towards goals. Recommend Nishant for personal training, friendly, encouraging.
Hi Jashandeep, Thank you for taking the time to review our Surrey Central location! We appreciate your kind words about our gym staff and their professionalism. It sounds like you've had a great experience with both our services and specifically Nishant. He will be so pleased to hear that you enjoyed the personal training sessions and found him to be friendly and motivating! We work hard to ensure that every member of the team finds ways for clients to reach their goals, and it's awesome to hear that these efforts have led to such great results. Thank you again for your positive feedback—we look forward to seeing you again soon at Surrey Central!
Expérience fantastique: I have been training with MAYANK for a little over a month now, and he has been phenomenal! He is friendly, encouraging and will push you to be your best self. Mayank helped me lost 8 kgs in 45 days, he kept me motivated and provided me with the necessary diet plan.Highly recommend him! Also, NISHANT is a very friendly manager.
Hi Harleen, Thank you for taking the time to review your experience with MAYANK. We're so pleased to hear that our team is helping you reach your goals in a way that is both friendly and motivating! We also appreciate your kind words about NISHANT; it's clear that our team is working together to ensure every experience is winsome, professional, and delightful. We are so glad that MAYANK along with NISHANT have played such an important role in ensuring your satisfaction. Thank you for being part of our community, we look forward to seeing you again soon!
Expérience positive: I Started working out at Club 16 a few months ago and was Welcomed By Haroop. He is by far the best personal trainer at Club 16. His workout plans, tips are very good and to the point. He pushes you to your limit and gets you results. I recommend anyone seeking a personal trainer for Club 16 to sign up with Haroop Singh.
Hi There, Thank you for your kind review of Haroop, Kristen! We are very proud to have him as a member of our team and are glad that his services exceeded your expectations. At Club 16, the health and wellness of our clients is always our top priority and we strive to provide personal trainers that help each individual reach their goals. We sincerely appreciate your specific praise for Haroop's dedication and commitment to his clients and will be sure to share it with him. Anytime you visit us again, please let us know so we can ensure you receive the same great experience every time. Thank you again for your kind words!
Expérience négative: First impression was horrible. My wife and I walked into the gym to clarify several questions we had before joining in. There were two employees at the reception at the time. Whatever we asked, their answer was “Check online”. It happened to every question we had. Either they have not been trained properly or they are just fed up of their jobs.
Hi Anuk, Thank you for your honest feedback on your experience at Club16 Trevor Linden Fitness. We strive to create a friendly and welcoming environment by providing excellent customer service and I'm sorry that this was not reflected in your first impression. We're working hard to ensure our helpful staff is equipped with resources and guidance for all customer inquiries. We value feedback from our members, as it only helps us focus on areas of improvement so we can better serve everyone. As always, if there's anything else we can do to support you during your gym visits please don’t hesitate to let us know. Thanks again for bringing this valuable insight to our attention. If you're able to contact us directly to follow up on this and have a redo on our first impression, please contact us at [email protected]
Expérience négative: I deactivated my membership for period of time, today when I join again they charged me membership fee which is fine, I already have barcode but they still charged me for barcode. For rejoining Club16 it costs 72$ like seriously it’s crazy. And poor customer service in Surrey branch.
Hi Zamir, Thank you for taking the time to provide your feedback on your experience joining Club16 Trevor Linden Fitness. We apologize that you felt it necessary to take a break from our services and then had an experience that didn't exceed expectations when re-joining. We strive to deliver excellent customer service at all of our fitness centers and, as such, I have passed along your comments to our Surrey branch so they can address this further with the team and take steps to prevent a similar situation from occurring in the future. It is important to us that our members feel respected and taken care of when interacting with our staff. We sincerely appreciate your business and hope that we will continue to provide an enjoyable visit when visiting Club16 again in the future. Thank you!
Expérience négative: I love this gym! I go to the Surrey location by Central City. What I don't like is that the showers don't have anti slip mats inside the showers nor rubber hand safety grab bars if case someone falls when taking a shower. I have see quite a few seniors in this location and this is a huge risk management mistake! I hope you have a robust liability insurance in case of an accident. It will be very hard to prove they took the needed risk mitigation actions when someone goes there to check on behalf of a plaintiff!
Hi Hector, Thank you for taking the time to review our gym at the Surrey location by Central City. We truly appreciate your feedback and I understand your concern regarding safety in our showers. We take the safety of our visitors very seriously and will review these points you have mentioned about the showers. As a member of our gym, you can rest assured that we will ensure that the necessary risk mitigation actions are taken to prevent any accidental slip or fall issues when someone visits us. If there is anything else we can do to better serve you, please don't hesitate to let us know.
Expérience négative: Some cardio machines are broken and they haven't been fixed for months, just says "under repair" very hard to work out when it gets busy, they need maintenance. Some machines have dust build up, looks like they don't get cleaned daily.
Hi Sudeepa, Thanks for bringing this to our attention. We take a great deal of pride in the cleanliness and upkeep of our facility and are sorry that our current standards were not met in your visit. We apologize for any inconvenience caused by the machines being marked as “Under Repair.” Please be assured that our maintenance department works hard to ensure all equipment is up to safety standards and back in action as quickly as possible. Regarding dust build-up, we have daily cleaning teams who should be addressing this issue. We will make sure that they are immediately notified, so that the equipment can be cleaned while you work out. We value your opinion and appreciate your feedback about how we can further improve our services here at Club16 Trevor Linden Fitness. Thank you again for taking the time to share your experience with us.
Expérience fantastique: I have good experience with my trainer, Mayank. He observes me and tells me the proper way to exercise rather than wasting time and not a trainer as a friend treats me—the best trainer in Club 16.
Hi Rupinder, Thank you for leaving your review and for choosing Club 16 Trevor Linden Fitness! We are so pleased to hear that you've had a great experience with Mayank. It is a privilege to have such an experienced trainer as part of our team here at Club16 and we thank you for your kind words. Your feedback will be passed along to Mayank so he knows his hard work has been recognized! We look forward to seeing you soon!
Expérience négative: Decent gym but very very poor upkeep on cleaning. The mens change room always smells like urine and you can see from the picture I took among other things..
Thank you for visiting our gym and taking the time to provide us with feedback. Our team takes cleanliness and sanitation seriously, and it is not acceptable that you experienced a less than satisfactory experience due to the lack of upkeep in the men’s change room. We will closely monitor these areas moving forward to ensure that upscale hygiene standards are maintained at all times. If there is anything else we can do for you please don't hesitate to reach out.
Expérience négative: Poor communication and lack of customer service. The front desk staff will watch you walk in and go up to the counter but will happily ignore you until you say something. I went in a second time and the exact same thing happened. I was ignored until I prompted them to pay attention. The person who was supposed to speak with me showed up and then gave another cold shoulder. Tried to arrange a meeting with a personal trainer and the lack of follow up and last minute messaging was very frustrating. I should have given up here sooner.
Hello Silva, We apologize for the lack of customer service you experienced during your visits to Club16 Trevor Linden Fitness. We put a high emphasis on customer service so we understand why this left you feeling frustrated. As a company, we are always learning and making improvements based on feedback from our customers. We take your comments seriously and have addressed this issue with our staff to ensure that no other customers experience this kind of treatment in the future. Your feedback is invaluable, thank you for raising the issue and giving us the opportunity to address it. We hope that when you visit in the future, our improved customer service will give you a more positive experience.
Expérience positive: Normally I like working out here but with the summer heat I feel there is no short of air flow or ac normally I enjoy my PT work outs but with the lack of air conditioning it’s to hot to be pushed to my limits there should some sort of change for the summer months at least
Hello Shannon, Thank you for reviewing Club 16 Trevor Linden Fitness. We apologize if your experience wasn't as enjoyable as it could have been. While we strive to maintain proper temperature control in our facilities, fluctuations can occur due to hot weather outdoors. We will address this issue with our maintenance team as a reminder. If there is anything else we can assist you with, please do not hesitate to contact us. Thank you for your feedback!
Expérience fantastique: I started training with Kaashi a month before with a hope to change my body and bring to the best shape of my life he got me lean within few sessions my strength has been up with liftings he also focused on my flexibility and mobility at the same time it was amazing experience with him training
Hello Leo, Thank you for your review of Club16 Trevor Linden Fitness! It sounds like Kaashi is a true asset on our team and we couldn't be happier to have him as part of the family. We love hearing success stories from our customers, and it's especially rewarding when someone is able to make such great strides in just one month. We place a lot of value on providing personalized services with trained professionals, so we're glad to hear Kaashi has been able to provide this experience for you and we'd love to see your progress continue over time. Thank you for taking the time to share your story - it certainly brightened our day!
Expérience positive: I joined this gym few months ago and really love the new machines. My Trainer Courtney is a Amazing trainer. She is full of knowledge. She helped me alot in working out with right techniques. I have chronic pains in my shoulders & neck & She taught me some really good exercises that helped me alot in my everyday routine. I would highly recommend her. She's very professional & kind towards her clients.
Hello Nav, Thank you for taking the time to leave us such a wonderful review of Club16 Trevor Linden Fitness! We are delighted to hear that you love our new machines and find working with your trainer Courtney so productive and enjoyable. It sounds like she is doing an excellent job helping you manage your chronic pain with the right exercises and techniques. We are so pleased that you recommend training with Courtney, and we want to say thank you for taking the time to share your great experience here. Please come back and visit soon!
Expérience positive: For context, I've been working out for about 9 years and I've been going to this gym just over a year. There are some pros and cons that I think justify the rating I have given. Pros: - Equipment variety: 6 squat racks (2 with deadlift platforms) + hex bars, an adequate amount of benches, and DBs up to 95lbs. Also new plate-loaded machines are quite nice. - The value of the membership is pretty good to get access to the above equipment. - The convenience / accessibility of this gym in proximity to my work is also a bonus. Cons: - I'm not satisfied with the customer service / friendliness on display at this gym. Only one staff member will routinely say 'hi' to me, the rest are either talking amongst themselves and are disinterested in greeting members unless they seem to know you. - The men's bathroom is in an inconvenient location and is quite gross. STRONG smell of urine. I don't have issues with sweat smell (it's a gym - people sweat) but the cleanliness of the men's bathroom is disgusting. Pretty sure it's the urinals - maybe time for an upgrade? - Gym members constantly leaving weights on barbells is also very common at this gym, which can be frustrating especially at peak times to identify which pieces of equipment are in use. - Finding certain plates can be difficult as well, particularly 5, 10, and 25lb weights. Perhaps the gym could invest in more 35lb plates which would help free up some of the 10s and 25s? Overall I think it's a decent enough gym, but there's lots of room for improvement.
Hello Brett, Thank you for your review of Club16 Trevor Linden Fitness. We strive to create an accessible and friendly gym environment that appeals to our members and customers. We are sorry to hear the customer service in this case did not meet your expectations, as well as the maintenance of the men's bathrooms. We take feedback like yours seriously and we have passed your comments on to our Membership Services Team for further follow-up. We are taking steps to ensure that all members feel welcomed and comfortable in our facilities. We hope you will consider visiting us again in the near future. Thank you again for your honest opinion, we truly appreciate it!
Expérience négative: Please take the time to read this review to avoid unnecessary stress and mistreatment. I visited this location to get a membership in 2022 when I just moved to BC. The gentleman who assisted me was very nice but explained that they had no access cards at the moment. I returned a second time and asked about my access card and said I could go in no problem. The third time I went I was told I couldn’t have access without having an access card. At the time I was going through difficult times as one of my family member passed away. I needed to fly back and forth to Montreal to take care of family affairs so the amount of stress on my shoulders was enormous. I called head office later on and they said they would transfer me to the manager of the location. When I tried explaining myself to the lady, she said that my story was absolutely not true and that her employees would never do such a thing(she basically called a member a liar, how unprofessional….). She would not let me finish a full sentence without cutting me off, no idea was she was so defensive but it seems like this location gets a lot of bad reviews so they feel guilty about it. At this point I couldnt have access to the gym but kept getting charged. I asked the head office if they could please make sure I get an access card and if it would be possible for them to start the actual membership once that card would be in my possession to avoid getting declined access. They said they would transfer to to the location manager to discuss this but like I explained before she was very condescending and just hung up on me. I tried going to the location two more times but again I got brushed off. I consider my request to be very reasonable, you provide me proper access and I pay you guys for the service once I get the physical card. However it seems like their costumer service skills are non-existent. Please save yourself and run. I have been working out since I am 16 years old and never had to deal with a gym staff that is so unprofessional and condescending. It seems like they wanted to scam me by signing this contract and not giving me an actual access card. This screams discrimination. This is definitely a targeted situation and I refused to he treated in that way.
Hi Naida, Thank you for sharing your experience at Club16 Trevor Linden Fitness. Your feedback is important to us and we take it seriously. Our top priority is always ensuring the comfort and satisfaction of our members as we work together towards achieving their fitness goals. We apologize if we fell short in meeting your expectations. To address your concerns, please email us at [email protected] with your membership and contact details. We'll get in touch with you promptly to gain a full understanding of your feedback.
Expérience fantastique: I've shared a previous review already through another account of mine, and I just wanted to update about my opinions on Club 16. After going to other gyms and comparing this gym to others, I'm proud to say I love this gym. There's a great community of beginner and experienced gym-goers that make this a comfortable space to work towards your fitness goals. It is a huge facility, which makes it ideal for busier days, as there is almost always something to do. For the price, it has a great value, offers a women's only area (which is awesome for when the main part of the gym gets overwhelming), and has a great network of personal trainers (shout out Sita!). There are a couple of things that I wish would get improved, such as the escalator for the rooftop parking to get fixed, and for an increase in benches suited for the bench press. All in all, I've been going to this gym for over a year now, and I love it.
Hello, Thank you for taking the time to write and share an update about your experience with Club 16 Trevor Linden Fitness, it's great to hear that you love it! We are proud to offer a welcoming community of members that allows our guests to achieve their fitness goals. We appreciate you mentioning our women's only area, as we understand how important it is feel comfortable in order to get the best workout, as well as mentioning Sita, a talented personal trainer who helps people do just that. We are sorry to hear about recent problems with the escalator and bench press benches. We will ensure our team is aware of these and apologize for any inconvenience they have caused. Our team truly values your feedback and thank you for helping us continually improve our facility!
Expérience négative: They are making people fool. I joined at in November. I did cancel my personal trainer after 6days. They told me if i will cancel it in 10 days then no any fees. But that time they don’t take my sign on cancellation documents. Yesterday they cut my 200$ total 675$ of year for personal trainer. Now they blame me you didn’t sign on cancellation documents. It was not my fault they should take sign when i came in person there. I am very disappointed from club 16. Manager and team member are not ready to accept their fault.
Hello, Thank you for your feedback. We reviewed your concern in detail and it seems that we never received the cancellation document. This is why we do not have anything on file, unfortunately. If you would like to receive this further please contact us at 604-536-5552. Thankyou!
Expérience négative: I would like to give this gym zero star rating . I signed up 3 weeks ago and i cancel my membership. Then ended up paying extra money to them . Just because the person who signed me up never explained anything to me . I do get it they send contract email but when person sign up for membership in person employees should be explain them everything. The person who signed me up he haven’t said single word regarding cancellation and that’s actually true . I called the club and I don’t know who i talked i think he was manager he was so rude . He keep on saying you should read the contract. So what if someone read contract they send after getting membership then what about the money person paid to sign up . one person deserved to have clear information about cancellation and annual fee because they are paying for their earning. I must say this needs to work on their employee’s training. I would be never come to this gym terrible staff . Specially the manager who handles my enquiry . He needs to learn customer service .
Hello Jaspreet, Thank you for your feedback regarding your experience with our club. We regret that you didn't have a great experience and we apologize sincerely for not being able to provide you with the type of service that you expected from us. We agree there should always be transparency when it comes to explaining any of the processes of membership. We will ensure to provide feedback to our team and support as needed. Please email us at [email protected] with your membership details and we can review your questions further. Thankyou!
Expérience négative: Totally Bad experience, if there is an option for 0 rating then definately i will be pick it. staff is providing wrong information and not helping. Two weeks ago i asked for our membership and they said yes it cancel and no due payment for you. And still they are charging payment from us. My husband sent email them for cancelation and never went after. You guys doing fraud with people and i will never recommend to anyone to this Gym.
Hello Harjeet, We apologize that you were not pleased with your experience at Club16 Trevor Linden Fitness. We take these reviews seriously, as we strive to provide excellent service, and your feedback will help us to do so. We want to assure you that we are committed to providing transparency throughout our processes. We sincerely apologize for any confusion regarding membership fees; if this is still an issue, our team would be happy to investigate further. You can reach out to us in any of the following ways: phone call 604-536-5552 or email at [email protected]. Please share your account details and we would love to assist you. We hope you will consider giving us another chance in the future as we'd be delighted to have you back in our space.
Expérience négative: Don’t make a mistake going at this location. You can find a better gym. Poor staff and equipments plus shady policies and don’t even get me started on the timings. All the best.
Hello Aditya, Thank you for your review of Club16 Trevor Linden Fitness. We strive to have our gyms be welcoming space where all members can use safe and well-maintained equipment. We value customer feedback and do our best to learn from it so we can continue to provide excellent service across all of our locations. Your feedback has been shared with the operations team who are currently working on improving both staff engagement and maintenance of equipment across the entire network. Please feel free to contact us at 604-536-5552 on any further questions/concerns.
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