Riviera Plaza & Conference Centre

Expérience négative: My wife and I, have been regular visitors to this motel we would come there about 30 days visits in a year. What you can expect is fair price. But you get what you pay for. Thing have changed ...customers service... no restaurants, no breakfast, not even powdered cream for your coffee. This last visit was Dec. 19&20 2024. We booked our room, and put our bags in the room. We went out for the evening. Came back around 1:00 a.m. and went to bed. Well what turned out to be one of the worst night sleep we both had. I ended up trying to sleep on the sofa. At 8:00 a.m. I called front desk, told them the mattress is old and no support. So they sent house keeping to check. And sure enough house keeping said she could see the hole or lack of spring support. She told the manager. The manager apologized, said this should not have ever happend. Told me he would make sure we would be happy, and enjoy the rest of our stay. We ended up being moved to another room #528 which was fine. The next day when we checked out I was surprised that we were getting billed for the first room with the bad bed. I mentioned this to staff and the manager wa no longer available be reached. No note on the file why we had to be moved to another room. So we ask to have this adjustment made. Staff said sorry they cannot. The room is 527 the fan make a terrible noise when it come on. The mattress still has not been changed. Same old mattress with no support. If the own want to reach out to me I would accept the conversation. They have my phone number and email. But my wife and I now have decided they will no longer get our business. My wife and I both met the owner/partner earlier that year he seemed to be trying to build up this motel. But the manager is on a different page than the owner.

Expérience négative: DONT STAY HERE!!! Unsafe!! Long term guests live here that are addicts. Passed out guests in the lobby from drugs. I was approached by a man outside the lobby doors who asked if I wanted to buy drugs. Dont stay here!!! Rooms are NOT as pictured. Dark rooms with damage and stains. Very crappy poor hotel

Expérience positive: Clean but air conditioning stuck on no heat 7 below outside

Expérience négative: This may have been a nice place at some point... but that has passed. The bed in my room was collapsed on one side... there was an unfinished repair on the ceiling in the washroom. Rubbish in the hallways and vandalism in the elevator. Posters in the hallways and in the elevators stating about how vulgar language and behavior is unacceptable. They rent rooms by the month and it seems that attract a certain undesirable clientele. The pool had cloudy water and things floating at the bottom.... the changerooms and floor of the area were so dirty that there was no way i would walk across it in bare feet. They have an "exercise room" but it has glass walls and is in the main lobby, not 15 feet from the front desk. Housekeeping doesn't make your bed and is inconsistent with replacing things like coffee.... But if you're just looking for a cheap place to crash... it's the cheapest... but you get what you pay for

Expérience fantastique: Fantastic place, Just make sure you dont have these wefare bums bc housing program i think they have a floor of it now. Me and my female friend been there every year 3 to 7 months since 2020. Many months by the day and by months. Work bring us here from the mainland. Great staff sadly it changed often. Some great staff memories here Ron and his family-2022 Amber,Shivam,Lori,Indian lady manager 2023,Alex 2023 and the Indian Princess Simran-My..God. 2022 Nov. To now hopefully. Room 207 always when available. Sadly they do not reply emails and doing logging deep in the mountain with bad cell reception for phone calls we had to book and go to Econo Lodge this year. Their monthly rate are what Riviera was in 2022 and prior years. 2 great hotels. Steve and Tian.

Expérience fantastique: The staff here are absolutely amazing!! They are kind and very considerate of your needs. Weather a long stay or a short stay this hotel is awesome!! I love the staff here. They treat you like family here. I appreciate how they all look after me here. Just great people here!!!

Expérience positive: My fiancé and I stayed here and for the price it was great! The rooms are a bit dated but clean, beds comfortable. My fiancé kept saying how nice the beds were felt like a high end hotel with ironed sheets don’t see that in these types of rooms much. The only down side was towels they seem old and worn out not fluffy and soft and dull in colour but were clean. Staff were all pleasant and helpful. Location was great right across from the mall made it nice to leave the car and walk over to shop. Places to eat close by and the mall has places to eat as well. Small gym for guests to use. It was quieter for road noise than other places in Vernon. We have stayed at the BW plus in Vernon however this will now be our place to stay! Thank you and we will see you soon! Ps would have given 5 stars but towels do need to be replaced.

Expérience fantastique: I rate this hotel the highest value for money in Canada. We have been to around 130 countries in 6 continents, and they rank really high on our long list. The young lady at the front desk was fabulous. She was very professional and helpful. Everything was great. They deserve a much better rating, as we almost missed out on them based on the online reviews.

Expérience négative: There was an unforeseen road closure due to vehicle incident. And we could not reach the hotel. We called the hotel and booking.com and both tried to negotiate of the reservation could be moved to a different date . The host was absolutely hostile and refused to budge with any discussion. This circumstance was not in our control and some leeway would have been appreciated. I regret booking at this hotel.

Expérience négative: Do not stay! Our key card opened multiple rooms, our neighbour's key card opened other multiple rooms. It is not safe. I reported it to night staff, day staff, left a Facebook review and have sent an email asking if they fixed the problem. No response. I seen an early review on Facebook about the same issues 3 months earlier so they already knew about the issues and just don't care! I felt unsafe leaving my stuff in the room. Our room wasn't dirty but not totally clean. There was stickers and water bottles left from the previous occupants.

Expérience fantastique: First I will say the staff was so wonderful in accommodating us in getting us a room with our dog , your rooms were clean the beds were comfy and if my furbaby could give you a 5 star review he would for having such a huge space for him to roam around and have the bottom of the beds blocked off so he didn't loose any toys we will be back when traveling again THANK-YOU

Expérience fantastique: I love this place!!! Not only are the staff kind and thoughtful,the rooms are clean and a perfect price that cannot be beat! I'll definitely be back.

Expérience fantastique: Great stay. Room had everything we needed - fridge, microwave. Will repeat.

Expérience négative: Dirty hallways, disgusting rooms, surrounded by homeless. Staff at front counter were great, too bad they have to deal with the crumbling facility.

Expérience négative: Never again! Been travelling for how many times but this is the worst hotel experience ever. Unprofessional and not accommodating front desk, NO AC just vents 30c in our room, FLIES everywhere like there's a bunch of fly in our room and its annoying, the hot shower isn't working properly. Lastly, ONE OF THE STAFFS STOLE AN EXPENSIVE COLOGNE. So sketchy here.

Expérience négative: Garbage hotel, extremely filthy & dirty. Stinking rooms. Carpets are just awful dirty. Pathetic place. Avoid it. Balconies aren’t safe, seems like it will break any moment. Disgusting overall. I’m glad I didn’t have to stay there for more than one night. I rushed out asap in the morning.

Expérience positive: Room was clean, though different from the pictures/expected. Overall alright, but cleanliness in common areas other than the foyer should be addressed (Walls, carpets, all unkempt). Highlighted by the pool which was absolutely filthy, I turned around and went back to my room.

Expérience positive: The price was really the only good thing stayed in a room with 3 queen beds oddly with different headboards. Very few lights and the railing on the deck was broken a danger to young kids. The TV for some reason does not have an off button or I couldn't find it as the remote does not shut if off. Bathtub drain plug missing had to ask for another as well as the hair dryer did not work. I would only stay again if I really need somewhere cheap to stay.

Expérience positive: 3 night stay. The staff were very nice. Room cleanliness could of possibly been better . I found several hairs stuck to the wall and some snot on the bathroom door. I ignored all that till I saw blood on my duvet. They kindly gave me a fresh one . It was nice to have my senior dog with me but then they stuck some people next to me that had no concept of personal space when it came to letting their dogs out. I would sugest seperating the individual unit with a fence so we don't have to fear someone else's dog attcking me or our dog. Other than that I liked it . Mostly quiet. I would of stayed one e tra day but the neighbors dog tried to attack my dog at 7am. Ruined it for me. .....

Expérience négative: Don't go here. The rooms are terrible. The doors don't shut. You have to pull on them so it makes a loud bang. The pool was so cloudy and dirty that I didn't get in. The hot tub was broken and has been for months.Terrible housekeeping. The only thing good was the front desk staff. They we helpful and always had a smile.

Expérience négative: The pets bark all night long you don't get to sleep until about 2 am the staff are great

Expérience fantastique: This is such an excellent hotel!!! Staff are very kind and helpful. 10/10 would recommend staying here if you can. Clean rooms and nice amenities (pool, sauna, gym, ect.)

Expérience fantastique: Good place to live in Vernon, BC. Michael Dao UCA Canada Immigration has been here www.DinhCuCanada.Info

Expérience positive: Stayed for a nite so no major experiance.Bathrooms needs lock from inside.

Expérience fantastique: We had a few noise issues in our room with our neighbors but front desk staff kindly relocated us to a quieter area. They were wonderful to deal with. The hotel itself is a bit noisy, mechanical noise and street noise but nothing extreme. Doors (patio and inner) could use a better seal but it looks like they are updating this as well. Rooms are a bit dated but it looks like they are renovating and painting. Everything was very surface clean in both rooms. Bed sheets and blankets were fresh. Walking distance to the local mall and tons of restaurants. The ceiling of the hallways is very interesting! For the price it is an excellent stay especially with staff being extra accommodating with requests.

Expérience négative: Scammed me when I booked a king size room only to find out it was double booked. They put me in a terrible suite for the same price, it was windowless and the worker said it wasnt on theur website due ti a strong odour persisting

Expérience négative: Don't trust your booking at this hotel. We booked a kitchenette and received a double queen. They claimed it was an error, but we had an email confirmation. Divya Sutra and the booking agent traded blame back and forth and it took us hours just to get someone to admit there was a mistake. The mistake was never resolved to our satisfaction, they had already received payment and were unwilling to release it so we could book another hotel. This was one of the worst experiences of my life. Too much holiday time spent waiting for an answer. Crazy!!

Expérience négative: I stayed here for one night with my family and was disappointed with the state of the room. We found bleach stuck to the rim of the shower drain, blood stains on the duvet, stains on the sheets and the curtain fell off the railing. We asked reception staff to get these issues fixed and they responded that no one would be able to do it until tomorrow morning, but offered to change our room instead.

Expérience négative: Booked 3 rooms, 1 had to switch rooms middle of night as the hvac was howling/loud every 10 mins and couldn’t sleep(happened in another room too but we could stand it). Another room the shower curtain holder was sagging/coming out and curtains would droop making it impossible to shower without spraying water everywhere. Carpets felt gross so have to wear socks or keep shoes on. You get what you pay for and rates were good. Overall good enough if not picky. Front desk is friendly though.

Expérience positive: Don't expect much for the price. Rooms are not well cleaned. Beds are comfy. Very noisy but that's not the hotels fault.

Expérience fantastique: The rooms are clean i do like the place but there is a small gym and i little food

Expérience négative: Had to wait at the front desk for 20 minutes before someone came to help. Rooms were noisy. AC was noisy. Looked really old and dated. Doors didn’t close properly. Limited parking, had to park in the Wendy’s parking lot. Water is not free in your room fridge ($2.50/btl)

Expérience négative: You get what you pay for! Terrible place to stay. Broken AC. When reported to manager, I was told, "They will look into it." But no one came. TV wasn't working and no one came to fix. Cleanliness was less than par. Blood on the duvet. The bed was like sleeping on a sheet of plywood. The hall way was atrocious with garbage that was there upon arrival and still there on check out. I've worked in the hotel industry for 15 years and would love to know how this was rated 3 star.

Expérience négative: I understand that the Divya Sutra is advertised as a very budget friendly place to stay in Vernon however the absolute lack of STANDARDS and customer service will ensure I never return. The carpeted hotel hallways were disgustingly stained and had a terrible and pungent smell to them as my girlfriend and I went to our room each time. Not to mention the hallway was full of used bedsheets from cleaners just stripping the beds and throwing the sheets directly on the aforementioned terribly stained and smelly carpeted hallway floor. Maybe that’s where the stains on both of the bedsheets in our room came from. Unfortunately, not only were our sheets stained but so was the entire shower area. After letting our dog outside into the yard we noticed that the safety lock on the sliding glass door was completely broken and provided no sense of security for our stay. When my girlfriend called the front desk to alert them of how we felt as though the room didn’t meet hygienic or safety standards that every hotel we’ve stayed at previously has easily met we were met with a “yup okay” from the front desk. My girlfriend asked the front desk if they had a manager that she could speak to they said no, but he would be there in the morning. When we checked out in the morning, there was still NO manager. The lady at the front desk tried calling the manager multiple times but there was still NO answer. What type of establishment doesn’t have a manager on site and/or one that can answer the phone. So all they could give us was $25 back and they even had another staff “double check” our room to see if what we were saying was true, which we found rude. When the staff member returned he said that the room was “up to their standard” Dirty stained sheets?Stained shower (which he said was normal), broken lock? So gross! If we didn’t check in so late and there was more availability around we definitely would’ve packed everything up and stayed elsewhere.

Expérience fantastique: We enjoyed our stay at the hotel. The room was spacious and clean, and the bed was very comfortable. We had a king room on the 6th floor, so there there was a lot of space, and the view was pretty nice. The only thing I didn't like very much was the sink outside the bathroom, but it was separated from the bedroom by a wall, so it wasn't a big deal. Overall we had a great stay!

Expérience négative: AC was not working so I couldn’t sleep properly. I also booked a kitchenette room but never got that room. Wasn’t a good hotel and would not recommend.

Expérience fantastique: Very happy with my service with check in. Alex was very polite and even upgraded my room. Very kind man. The location is great and has a pool. I'm very much impressed with the quality of the hotel. Very very affordable as well. Thank you so much.

Expérience négative: Don't go! I stayed a couple of weeks ago there for a night, there was a horrible pee smell from the room and the disgusting carpet all spilled. This is the worst place I have been in. They said they were fully booked and couldn't change rooms. I regretted staying in that place.

Expérience fantastique: Excellent hotel. King room was large and clean on the 6th floor. It had a small microwave (bring your own dishes) and a medium fridge. The fridge is very cold. Put it on 1! Our yoghurt was frozen. There is a small freezer compartment in the fridge. The hotel has a swimming pool. It is about 10 min. from Kal lake. Save On and BC liquor is 3 min. walk and Superstore 10 min walk. There are restaurants in the area within walking distance.

Expérience négative: It's was very bad experience in this hotel ,I Check in late night it's around 11:pm.we enter the room ,it's was smoke smell too much I tell front desk 3 time .I am suffering all night that bad smell even loundry also smoking smell. Future we not stay in this hotel,today I booked new hotel.

Expérience négative: Thank goodness for air conditioning!! It's too bad the hot tub had flies in it as well as the pool. That was unappealing.

Expérience négative: The rooms are not clean the bathroom is horrible the staff are nice but stained towels stained shower curtain and a rusted tub gross the roof is stained just nasty just showing you the truth

Expérience négative: Do not go here, EVER. I swear to god they do not clean the rooms, the floors were disgusting and so was the bathroom. And guess what, they gave some stranger our room key and the stranger just walked into our room. Luckily we were there, but when called the front desk to complain THEY GOT MAD AT US FOR IT. Literally ruined my whole trip by staying here, protect yourself and your children by not staying here.

Expérience fantastique: Lovely people. Excellent stay top to bottom. Will definitely return!

Expérience fantastique: For future stays, I would recommend it. The rooms were excellent for the price, and the staff, especially at the front desk, was very generous.

Expérience fantastique: I was a part of the headliner band which played at the Hidden Hill Festival and the front desk accommodated the band to be on the same floor. The staff is very helpful, pleasant, fabulous with a warm welcome and made check in a breeze. They are very approachable and will make your stay as pleasant as they are. I highly recommend is hotel and we will definitely stay here again.

Expérience positive: the hotel is not bad. the location is also good! it can be seen that there was no renovation for a long time

Expérience fantastique: good customer service, stayed twice in a week, although no breakfast

Expérience fantastique: Great service by Shivam at the front desk. Guided us the places to visit nearby with a list. Provided room with good view. Really enjoyed our stay.

Expérience négative: I booked a king room for three nights. Upon arrival they told me I have to take a room with two queen beds on the main floor, which is not renovated with weird odors and multiple stains on the carpet and furniture because I brought my little dog along. This was not mentioned when I made the booking or else I would have reconsidered. The room smells like the previous residents used the carpet as pee pads for their pets. On top of this, I still got charged for the king bed even though the room I got was worse than a 1 star motel! The front desk staff refused to acknowledge the issues and smirked at my comments regarding the extremely low quality of the room I was given. Definitely the WORST hotel experience in my life. Will never go back and highly encourage everyone to reconsider if you're bringing along your dog.

Expérience négative: Booked this hotel as we were passing through on a road trip with iur three kids and needed a place to stay. Pictures and reviews did not do our room justice. It was terrible!. Smelled of strong curry, floors were sticky, bathroom counter was sticky. Bathroom door fell off in the middle of the night when we went to use it. No window.we.could.open or see out of, only a long skinny one at the ceiling height. I understand they are currently renovating and hotel is undwr new ownership or mangement? So maybe we just got the scraps that we're left? Would not stay here again without seeing the room first. Staff at chexk in was great, check out not so much- gave me a dirty look when i told him about the door as if i pulled.the door from the hinges... lobby clean and as shown in pictures and courtyard as well. Lots of parking, no continental breakfast but has a restaurant you can get a percentage off in.

Expérience négative: WORST EVER EXPERIENCE!!!! AND A STAFF STOLE MY HUSBAND'S COLOGNE WORTH $140 IF I CAN GIVE A 0 STAR I WOULD!!! I CAME IN THE HOTEL AND IN AN INSTANT NO GREETING FROM THE FRONT DESK ALEX! WAITED FOR ABOUT 20MINS TO BE APPROACHED! NO AC IN OUR ROOM WHEN WE CHECKED IN 35°C WITH HEAT WARNING , I ASKED TO BE SWITCH BUT WITHOUT EVEN LOOKING OR TRY TO CHECK IF THERE'S AVAILABILITY HE THEN SAID RIGHT AWAY THAT NO AVAILABLE ROOM! I ASKED FOR A FAN HE SAID ALL FANS ARE BEING USED! AND HE WANTED US TO CHECKED OUT AT 10:30 PM WITH A TODDLER AND WE DROVE 14 HOURS! NEVER AGAIN!

Expérience fantastique: The Staff are the jewel of this hotel. Everyone was friendly and helpful and went out of their way to make us feel welcome. Rooms are a little outdated, its true, but everything was clean, the bed was comfortable, the water pressure was good. Location is great for shopping and getting around. Building is well soundproofed though, and even though our room was in the front, we never heard traffic at all. Indoor pool was warm and relaxing, and there's a sauna too. Can't recommend the stay here enough! Lots of parking, reasonable prices, close to everything, a restaurant in the lobby (which was pretty good). Will definitely stay here again when coming to the Okanagan.!

Expérience négative: This place was horrible. Had to change rooms due to sewer smell in first one. 2nd room carpets dirty and sink plugged up in washroom. Very dated and dirty place. Would not recommend and if I could give 0 stars I would. No water From shower And the entire Place Has an old Smell

Expérience positive: Very spacious. Air conditioning worked well. Bed was very comfortable. Floors were dirty. Hot tub not working. Pool water not clear.

Expérience négative: DO NOT STAY HERE. They advertise rooms that have AC - it’s a vent in the wall blowing warm air. When I asked to be switched to another room, the front desk person was rude, not helpful and told me the entire hotel is like this. How can they advertise air conditioning when they don’t have it? Our room is currently 30 degrees, but “air conditioned”. The description of the gym is a lie - there is no treadmill or free weights; it is one elliptical, one stationary bike and a broken resistance machine. The pool is mouldy and cloudy; you can’t see the bottom. The staff don’t care about the dissatisfaction and are unfriendly and not polite. If for some reason you choose to stay here, I would highly recommend you ask to see your room before paying for it. It’s also note worthy to see that the owner only responds to positive reviews and not the negative ones…

Expérience positive: Remembering that one gets what they pay for, this is a pretty good bang for your buck. The room we had was in the lower tier, and it wouldn’t be too expensive have we chose to do so. We did not see the point as this was a business trip, where the main use for the room was actual sleep and some brief RnR. There is a pool and sauna, visible right from our room as it turned out. The bed was comfortable, and the room manage to remain habitable-dare i say comfortable-despite the mind altering heat wave we are currently experiencing. There is also a few exercise machines for those hard core fitness buffs, which I do not claim to be. Although one can occasionally hear other guests or the occasional vacuum during the day, we were not disturbed and were able to nap like champions in preparation for the dreaded night shifts. The hotel has a conveniently housed restaurant and watering hole if one plans to hermit (we unfortunately had to go out so we ate elsewhere on the way). Alex at reception was most helpful and will surely take care of all of your needs. All in all, would definitely recommend as a neatly decorated, affordable and conveniently placed location with excellent service and available extras available for purchase as needed.

Expérience négative: Terrible. DO NOT STAY here. It is a low price because people know never to go back and NOT to stay there. I had a horrible experience and the worst sleep in a dirty smokey room with semi truck and street bike and road noise right along the hotel all night long staying at this hotel. The staff is rude and unprofessional and the hotel adds significant charges without guests knowledge nor consent. Pool was empty and hotel looked dilapidated. They even tried to change their name again. AVOID this place at all costs. Pay a little more somewhere else to avoid a negative experience and bad memory.

Expérience négative: One of the worst hotels you could ever stay in. Their was blood on the sheets the carpet was nasty I wouldn’t recommend staying af this plac

Expérience négative: I had a terrible experience and would never suggest this motel to anybody. We reserved two rooms. The receptionist guy , Olychesyer (whose name may not be correct, but it starts at 0), initially stated that we had only one room reserved, but after a while he realized that we had actually reserved two rooms.There is a cannabibal scent when we enter the room , and there was bugs . We asked the receptionist to switch rooms, but he responded that none were available at the time. He stated to reimburse our money for one room and it was almost midnight, therefore it was too late to find any rooms in other hotels. All of the other hotels were full when we checked. The moment we asked him to get anything for us. He said that we arrived too late to check in and that every room was scheduled( they are open 24 hours and check in time till 3:00AM).We must arrive early. When we asked to speak with management, he said that no one was available and proceeded to argue and treat us disrespectfully. After a while, someone from management team the Indian member stopped by to speak with us. He examined the room and concurred with us that it is quite difficult to stay there. He finally arranged another room for us where we spent the night. The morning staff was kind and pleasant. However, if you travel all day and arrive at the hotel to check in you expect be welcomed and treat well. I will never come back .

Expérience négative: Worst experience ever. We booked two rooms, one of which had bugs and full of cannabis smell. Receptionist was so rude, at 11:00pm , he was asking us to find another room in another hotel because he cant arrange another room for us. His name was Olychester, provided worst customer service. Another room was okay but no facilities as mentioned on website. They dont even have enough parking space. I would never recommend to go there.

Expérience négative: We were sent an email stating it was $196.26 for two rooms. Upon checking in we were informed the price was now $145 +taxes and they were not interested in viewing the email and confirmation. There was long hair on the ceiling of the shower (and all of us guys have very short hair) stains in the tub, sticky floors and painted countertops. The pool was cloudy with dead skin and there were earplugs floating in the hot tub. Will not ever stay there again, I’ll sleep in the car first.

Expérience négative: Stay for 5 nights , no fresh towels or cleanimg room. Bad service. Even you pay for $799 for this nights .

Expérience positive: We spent our Canada Day vacation in July 2024 at Divya Sutra Plaza in Vernon and had an exceptional experience. The hotel provided top-notch facilities, and everything went smoothly thanks to the excellent management. Exploring Vernon and Kelowna added to the joy of our trip, and we couldn't have asked for a better place to stay. Highly recommended!

Expérience négative: We paid for the first night $140 and for the second 299 we ask why is there such a big price increase and the answer was just cocky and arrogant “because we are fully booked”. The rooms are so dated, the safety lock on our sliding door wasn’t working, it was very loud in the middle of the night, the hot tub is just disgusting, the fridge smells very bad and is t properly functioning. calling the front desk and not getting an answer and if we mentioned the issues at the front desk nothing happened. the only good thing is (maybe) the location. IT IS SO OVERPRICED!!!!!

Expérience négative: Double charged me for a one night stay. I informed them And they said they’d get back to me. Still waiting on a reply and refund months later.

Expérience positive: Divya (previously riviera) is our go to when we want a pit stop for value. The furnitures and fixtures are dated but the rooms are clean in general. They also offer late checkin and the staff are approachable and attentive. No breakfast and keep in mind that the second floor doesnt have a lift so make sure you dont have a lot of heavy luggage to carry around. Free parking but it does get full pretty quickly especially during the holidays.

Expérience fantastique: Our family stayed with Divya Sutra and had a wonderful experience. The staff was so welcoming and accommodating. Always asking if we needed anything each day. Rooms where clean and beds where great to sleep on, we had a kitchenette room which came with all your basic needs, toaster, pots and pans ect. The swimming pool our kids loved, just your basic pool which is perfect we would stay again for sure. Prices are also very reasonable!! Would reccomend for sure.

Expérience positive: Hotel was recommended to me for an unscheduled layover in Vernon. The room was clean and comfortable. Excellent shower and good air conditioning. The front desk (especially Alex) was extremely helpful and accommodating as the length of my stay was uncertain. No problem recommending this hotel.

Expérience négative: I mean it's a cheap establishment but the stench of the hotel, the dingy dim rooms, and the overly outdated furniture just makes the place feel like a dump. Not impressed at all. This place feels and looks like a Motel in need of serious updates. Considering the location I think an investment to the facilities could pay dividends in the long run.

Expérience positive: We had company from out of town book here without talking to us first. We were quite apprehensive given the buildings reputation of its previous owners. Upon their arrival, they found clean rooms with a mix of old and new things. Our company decided to book an extra joining room so we could bring our kids and play in the pool and have a little stay-cation, and we were honestly surprised. The staff was incredibly nice an accommodating. I believe we mostly dealt with Shivam for the the room changes, and have the adjoining room door opened as it was locked shut without a proper key. He we so pleasant and helpful to deal with. The rooms have dated, but in good condition furniture. The beds were comfy enough, linens were clean, bright and crisp. Fresh paint, brand new carpets and bathroom flooring made it look like it had a nice little face lift. It really looks like they are trying to slowly bring it back to life and I am happy to recommend it to anyone visiting here. Especially for the price, I've stayed in worse for more $$! The only teeny tiny negative thing I could say is the toilet flushes super loud, and you can hear your neighbors toilets...but again, old building

Expérience positive: Priceline indicates breakfast with rooms. That is not the case. The employee at the counter seemed very intent on staring at my teenage daughter while we waited in line to check in.

Expérience positive: I have stayed at this place a few times and there are a few things to know. The staff is amazing and literally better than a 5 star. I’ve come in late to get a room and had to Park away but the manager(John) showed up by my car with a cart to push my bags and kids to the main entrance, amazing! Rooms are clean and I can’t complain, very cheap in town. One of the best prices for what you get. I recommend this place.

Expérience négative: My experience at Divya Sutra Plaza and Conference Centre in Vernon was utterly dreadful. The place reeked of mold and dampness, triggering my allergies the moment I stepped inside. To add insult to injury, our room was located on a floor without elevator access, forcing us to lug our bags up multiple flights of stairs.

Expérience négative: Our stay at Divya Sutra Plaza and Conference Centre was an absolute disaster. The smell on our floor was disgusting, like stepping into a sewer. Being assigned a room without elevator access felt like a slap in the face, especially since we were lugging heavy bags. Despite their promises of a mountain view, we were greeted with a view of nothing. The air conditioning sounded like a jet engine taking off, making it impossible to sleep. This place is a disgrace and a rip-off. Avoid at all costs unless you enjoy being scammed and tortured simultaneously.

Expérience fantastique: Rooms are clean nice bute who ever did new paint job did a poor job. Over all I would recommend this hotel.

Expérience fantastique: Stayed here with our family of 5 for a night, Alex at the front desk was so accommodating and his service was impeccable. Will definitely be returning anytime we stay in vernon

Expérience négative: I'm hoping this was an isolated incident. Upon arrival, I met Alex at the front desk, he wasn't eager to help, he was on the phone for around 12-13 minutes, during which he picked up multiple calls. I assumed they were understaffed and it wasn't his fault. I then told him that I have a booking and gave him the details. He quoted me a higher price than what was at the time of booking. When I asked him to honour the price shown at the time of booking, he refused. By this time he had already taken the deposit through my credit card. This was predatory, and left me stranded in the middle of the night.

Expérience fantastique: Hi my experience with this hotel is very good and I’m using every single time. I am building a home in Vernon and I always use these guys. I totally recommend. Alex is a very nice guy and make sure you guys book through him. Also Shivam is a very good reception as well and always helps us out both Alex and Shivam very helpful. I always recommend to book them if you are ever Vernon.

Expérience fantastique: When i met alex at front desk he was eager to make sure we enjoyed our experience and that stands out to me as a business owner. I feel like I spent my money with honorable businessmen and that I could bring my family here in the future.

Expérience négative: I made an online reservation using my Visa debit, which was fine. I could pay for the room using the Visa debit if I needed to book a room for my auntie. I’m in Alberta she had 125 cash which they refused to accept because they wanted a $50 deposit not in cash but on a credit card so they wouldn’t allow her in the room sent her away into the streets. I agreed to do the deposit on my Visa debit, which was good enough for booking the room (and other rooms in the past) has funds on it, but they refused to take it as a payment sending her away into streets, not caring about the people that are trying to stay at the hotel. I would give minus stars if I could for lack of consideration and compassion, and not taking cash forcing ppl to use credit cards ( even though my visa debit has significant funds)

Expérience positive: Went to the dining room. Good breakfast. Going to go back for dinner on recommendation. Food and service said to be exceptional. Will find out.

Expérience fantastique: After raising concerns with management, my experience was completely changed. What appeared to be an isolated incident was resolved quickly into a pleasant rest of our stay. Management was eager to make sure we enjoyed our experience and that stands out to me as a business owner. I feel like I spent my money with honorable businessmen and that I could bring my family here in the future.

Expérience positive: The staff at Divya Plaza in Vernon were excellent to deal with. They were very warm and welcoming as soon as we came in. The room was large and cozy with a view of the mountain. The restaurant attached to the Plaza also had great good and excellent service. The only complaint we had would be the hot tub was out of order and the pool appeared a bit cloudy, but still usable. I would definitely come back to this hotel and recommend to others. It's a good deal and very welcoming.

Expérience négative: No free breakfast. Even though it states that breakfast is provided apon booking. Hot tub doesn't work and looks like it hasn't for awhile. Pool is murky and clearly isnt maintained regularly. $29 pet fee per day that isn't part of booking. Had to manually give visa number as machines were not working properly. Kinda sketchy. If I would've known all this I would've booked somewhere else. There's nicer places to stay that take in pets without serving breakfast. Not even fresh coffee at front desk. Lesson learned, except we're staying another night... wish us luck!

Expérience positive: The rooms were clean, beds were comfortable and the hotel itself was pretty clean overall. However the pool and hot tub were severely underwhelming. The hot tub was broken, and you couldn’t even see the third step going down into the pool. Lots of little things floating in the murky pool water. The tv wasn’t working so I called the front desk- said they’d get back to me and never did. It’s reasonably priced for the room, but if you’re looking for anything more than just a place to sleep this place might not be for you.

Expérience fantastique: Rooms are a bit dated but clean, spacious & comfortable. Nice extras like bottled water in the fridge and a fan in the room. Staff was very kind & attentive. Would definitely stay here again:)

Expérience fantastique: Alex and arash are the best front desk attendants. Their check in time was 3pm but with our request they give us a room at 10 am . They are very kind and understanding persons . And service was excellent

Expérience positive: Aging conference centre. The posted room rate was good but they did better at the desk. Room was tired, coffee pot didn’t work but the bed was clean and comfortable. Standout experience was the front desk person. An immigrant from the Ukraine he did everything in his power to make it a great stay. Fantastic service. A good place to sleep.

Expérience fantastique: My boyfriend and I came here weren’t 100% satisfied with the first room but went down to front desk to Alexander. He then upgraded us to a bigger room only to find out we didn’t like that one either he took us to multiple rooms to find one with hardwood floor & it was the winner. Alexander is kind and so helpful would highly recommend booking your room through him! Thank you so much for all your help with our stay!

Expérience négative: Over charged was quoted 150 for 2 nights with pets by booking. Once checking in was told 200 for checkin. Rooms dirty dog found 2 tennis balls that should've been found if was a clean room. What if previous dogs had parvo or something else. Had to use 2 towels to clean a mess as no housekeeping around and nothing in room incase of a mess. Checked out then was told no deposit returned because I used towels to clean. 300 for 1.5 days. Cust serv non existent. Heard from people we were visiting it has bedbugs checking dogs for anything and checking myself for any bites. Not recommended to stay there.

Expérience négative: We stayed 5 days. They gave us same breakfast in paper bag for 5 days. It was disgusting. Front desk management was so rude. Room carpets are dirty.

Expérience fantastique: Central, convenient location with affordable rates. This place just needs to be cleaned up and painted however location is central and staff is very helpful. I really enjoyed our stay here.

Expérience positive: Smelled cigarette smoke as soon as I entered my non smoking room, heavy smoke, then later found the wrapper for the pack under the sink. Room was in need of renovation and basic, but I knew that in advance.

Expérience négative: My recent stay at Riviera Divya Sutra Plaza & Conference Centre in Vernon was nothing short of a nightmare. From the moment I arrived, it was clear that this hotel falls far below the standards one would expect. 1. Unsanitary Conditions: The cleanliness of the hotel was appalling. The bathroom sink was dirty, and it seemed like it hadn't been properly cleaned in ages. Additionally, the hallways emitted a strong smell of Marijuana, which further contributed to the unsanitary environment. These lack of hygiene and unsettling odors are completely unacceptable. 2. Subpar Breakfast: The breakfast provided was a major letdown. Instead of freshly cooked meals, everything was pre-packaged and wrapped. I received a dry pre-packaged muffin, a single pre-packaged Voortsman cookie, a single NutriGrain bar, and a red apple. The lack of effort put into providing a decent breakfast was evident and disappointing. 3. Lack of Amenities: Despite the hotel's claims, the amenities offered were far from satisfactory. The free wifi was unreliable, hindering my ability to stay connected. Additionally, the pool was poorly maintained, which made it unappealing for use. It was evident that the management did not prioritize the comfort and satisfaction of their guests. Moreover, I was disappointed to discover that the pool tables and vending machines, which were previously available, had been removed after a management changeover. 4. Unprofessional Staff: The staff at Riviera Divya Sutra Plaza & Conference Centre lacked professionalism and attentiveness. They seemed disinterested in addressing guests' concerns and were unhelpful in resolving any issues that arose during my stay. It is worth noting that the staff used to be fantastic, but after the management change, the hotel released experienced staff members and replaced them with new staff who were unprepared to handle their roles effectively. Overall, my experience at Riviera Divya Sutra Plaza & Conference Centre was extremely disappointing. I would strongly advise against staying at this hotel if you value cleanliness, quality service, and a pleasant experience. There are far better options available in Vernon that offer superior accommodations and customer service.

Expérience positive: The hotel just changed owner. So it isn't perfect but the front desk is so very accommodating. Rooms are clean, by far the best hotel for the price. I have been in hundreds of hotels and I would definitely say this top 10 for hotel in the areas.

Expérience fantastique: This was my second stay at riveria and it was so perfect for the price i paid, the staff is super friendly, i had problem with my room shower and i was moved to a king size room, it was super spacious and clean. I love the fact that they right away changed it for me. Simran is so friendly she was the one to make that decision without hesitation.We also got the breakfast from them. See you soon simran. Thanks for making my stay so comfortable.

Expérience négative: I stayed here for a week in September, and all I can say is that it was filthy and did not allow early check-out. I put up with it for a week and can hardly imagine how I got through it. I had skin allergies for a long time due to the unclean conditions in the accommodation. Worst hotel experience in my business travel career!

Expérience positive: I have always enjoyed many experiences at this hotel over my years of living and working in and around the North Okanagan. There are many changes coming to this hotel and property. Hopefully, they will bring back the friendly restaurant and the enjoyable ambience and nightlife of a lounge and a large cold beer pub and entertainment, in the not too distant future. This is a comfortable hotel, very close to a large mall and amenities. The Riviera hotel is open for business, as renovations are underway ❤️

Expérience fantastique: When we checked the first room they gave us we rejected it as there was a cigarette butt on the floor.they offered a second room which looked clean and tidy.once we had settled in we went to use the tv and couldn’t get it to work.gentleman off the front desk came up and got it working which lasted for about half an hour.went to front desc again and same person came up and decided it needed a new box beside the tv.we asked every day to have tv fixed there was always excuses and it was not fixed during our stay. Staff were always very polite and did offer us yet another room change which we declined as we had decided to move on .