YMCA-YWCA of Winnipeg – West Portage Branch

Expérience négative: Most of the staff are very friendly, the gym is nice but my experience today wasn't good. I lost my keys inside the gym and went to the front desk, and asked the female staff on duty but she interrupted me without listening to my question, and she told me rudely, you need to fall in line. But good thing, there was a nice guy (staff) who helped me to find my keys, they were on the front desk. And that female staff didn't stop, I heard her, when the guy handed over the keys she said the keys are here but you need to fall in line. She should be friendly and nice to all customers specially she's in the front desk. Smile always.

Expérience fantastique: An excellent place to get in, and stay in shape.

Expérience positive: It's a nice gym, most of the staff are nice and friendly. I just love the Zumba classes with aRuthvand Faye, they are amazing and I am always looking forward to the days when the classes are there. It would be nice if there was a easier way to get into the swimming pool. There are no steps and there is steps inside the pool , inbuilt which is a bit difficult to use and dangerous.

Expérience fantastique: I've been a member for almost 2 years and have nothing but good things to say! The facility is clean, the staff has been very friendly, and the fitness instructors are freakin awesome!!! I do various classes and they are all fantastic, but a special shout out goes to Aliza, Alanna, Greg & Stacey - any class taught by them will challenge you but will be incredibly fun & rewarding at the same time. I appreciate that they all offer harder and easier alternatives to each exercise, and will correct your form if needed. If you're considering a fitness class but are scared of starting, try one of these classes. The instructors will be awesome and the "regulars" are so friendly & helpful.

Expérience négative: No one picks up the phone or returns calls.

Expérience négative: I have been a YMCA member for around 6 months. Everybody who works there is always very friendly. I went to the gym in the morning today. Firstly, the receptionist working there was not opening the door at 6am. Here name is ami. When she came to open the door, she was so rude without any reason. There were around 10 people standing outside the door. She opened the door and came out and said I donot open the door till 6am. I told there it’s 6:02, okay that was not a problem. 1-2 minutes does not matter. The next thing is said was I don’t care about you. How can you be so rude at 6am in the morning. If you donot like working there, then you shouldn’t be working at YMCA. I have to cancel my membership and all my 5 friends will cancel it too. She doesnot deserve to be working at a position where your main demand is to greet and respond to people. If you cannot be nice and friendly. I have seen so many people complaint about her. If she is still working there then YMCA doesnot care about people feedback. Thankyou

Expérience fantastique: 暑期送孩子去day camp，是按一个星期报名的。这个地点虽然离家有点远，但设施完备，孩子每天可以游泳，周五还有field trip，特别开心。 关键是解决很大问题，早上最早七点，晚上五点半都是免费的。你也可以9-4接送。是很适合暑期双职工没人带孩子的家庭。

Expérience positive: I have been a member of the Y for many years. I always thought the Y stood for equality amongst all, but I seem to be wrong! Why does the Y have two reserved spots for motorcycles They are as close as handicap parking. I’m 76 and sometimes have to park quite a distance away. That’s ok because I can do it. Why should a capable, able bodied person on a motorcycle be given preferential treatment. Let them walk like the rest of us. If they are afraid of vandalism that’s he chance we all take. I have a convertible (no special spot for me) and I wouldn’t expect one. Those spots for motorcycles should be removed and many at the Y feel the same as I do. I am seriously thinking of finding another gym if management sees fit to give preferential treatment to motorcyclists.

Expérience négative: We are very dissatisfied with this place. We will never come back here again. Getting into the pool is practically impossible; it is open for public use for only a couple of hours a day, and the rest of the time it's reserved for paid group lessons. After the last incident at the pool, we completely lost the desire to visit it. A lady, who introduced herself as a local doctor, was very rude and criticized my son's swimming pants, claiming they were too tight, even though they fit him normally. The material of his swimming pants was identical to that of everyone else in the pool. But they didn't let him into the pool! The child was terribly upset and cried for an hour after that. I want to cancel my membership! Your staff has absolutely no people skills. I would not recommend anyone to go to the YMCA. Horrible service and staff.

Expérience négative: We had a membership and the kids in swimming lessons previously and lessons were included in the membership. Renewed membership and told them it was for swimming lessons paid for 1 month before registration only ro find out they are now charging for the sessions as well. I wasn't informed when renewing the membership they were now charging for lessons. Far too expensive.

Expérience négative: May 7 2024 around 9:50am. I go to gym regularly. The front desk corner receptionist was really really rude. I don’t know her name but I saw some customer write a google review complaint about reception. Then I am sure her name call Ami. I get in , I told her my name and wanna buy 1 visit for $12 and my money is ready . She asked what’s my name , I just tell her my first name and last name. And she said last name was different , after that I just told her 2 different last name ( me and my wife last name ) maybe my wife maybe using my last name , that’s not a big deal. She turn her computer to me and show me the last name is different. I don’t think it’s a big deal . The picture show it’s me and first name is me ( just maybe last name my wife last name and I told her To or Miao for my last name ) she keep argue with me and I told her I don’t wanna argue with you. I just wanna get in and work out. She told me to get out , I don’t wanna serving you. I was so shock. How you can say something like that to customer . My daughter has membership and learning swim classes here every Wednesday . My wife and me always come here to gym. I live in bridgewater and drive 45 mins to here. She told me go away . This is unbelievable and unacceptable . After my daughter lesson end , I’ll cancel membership and my whole family doesn’t wanna come this location anymore because of her. Her name is Ami. I saw so many customer write a review talk about her. As a front line , you need to control yourself , you can’t take to Cusotmer like that. If you don’t know how to do, you ask your manager or supervisor to help you. You can’t ask your customer to get out. Anyways , her co worker was nice , just sit beside her. She helps me , ask my name and get my money. And she let me in. Only take 10 seconds. That’s simple and easy .

Expérience fantastique: Excellent facilities.

Expérience négative: I have been going to this YMCA for awhile now and things always went smoothly. But today I had a receptionist who was very rude and unprofessional with me; her name is Ami. The way she talked to me was very condescending, snobby, and with a smirking face. If she cannot manage herself and maintain professionalism then she does not deserve to work in the YMCA.

Expérience fantastique: Lots of fun! Been there since I was young!

Expérience négative: I have been a member of west Y for years. All the front desks during the weekends and evenings shifts are friendly and helpful. However the daytime front desk staff Ami(I might be wrong with the spelling ) always seems inpatient. And even being asked a simple question, she seems annoyed. I heard from other members complaining about the same issue too. Nobody wants to get that attitude from the front desk as their first impression.

Expérience positive: Very disappointed that their swimming lessons have become, by far, the most expensive in the city. Things are always broken, especially the pool floor. For the price membership is, things are not well maintained.

Expérience positive: Is nice, clean and good place.

Expérience positive: Long time user great facilities. Recently my review a few months ago stated that the facility needed a deep cleaning, and they did. Machines were relocated and cleaning was completed. The gym has pool/ steam sauna , 4 gyms for floor hockey basket ball bike / aerobic classes. Weight and cardio machines with men's/ women's lockers and family change rooms. Day care and kids bday room. Enjoy

Expérience fantastique: Enjoyed playing basketball

Expérience fantastique: Nice pool, hot tub and steam room

Expérience fantastique: I called to enquire about the facilities and then had time to check the place out today. I was very impressed with the very kind, friendly and knowledgeable staff! The staff are very passionate about their job and it shows. It has a nice open concept that is all on one floor. Nice pool area with a good size hot tub and steam room which I have yet to find in other facilities in Winnipeg. Seems like they have a good amount of equipment. I’m excited to try it out!

Expérience positive: Staff don't normally have the same information I regards to pool schedule and other information. I can ask 3 different staff within the same hour the same question and get 3 different answers. The studio is normally messy and dirty and unsupervised kids play in there, and staff have told me that they are concentrating on the pool more so and that's why there's no supervision in the studio or upstairs in the fitness room. The womens shower in the basement has terrible shower heads and hurt when taking a shower. I've heard comments from multiple people who use that shower. It would be great to replace those shower heads.

Expérience positive: É um conjunto de instalações e equipamentos para trabalhar o corpo (é mais que uma academia). Muito boa

Expérience fantastique: One of our favorite place to go. To go to gym, to play in the indoor park, to play basketball, to do yoga, to do fitness related and especially to swim.

Expérience fantastique: YMCA is good for everybody a family gym too.Clean and staff are friendly and very helpful specially to sir JORGE who help me for my membership and to coach IVAN SARMIENTO who help me to use the facilities the egym, cardio, functional training other machines and answer all my questions.They are amazing people. Additional : I hope they will have babysit/childcare everyday too not only MWF during school year and even summer too.Just made me sad can't workout while my daughter doin swimming class while me looking after my son coz there is no babysit during summer and he is just 20mos old. I hope they change that for us other mommies can still workout with little ones. Thank you!

Expérience fantastique: One great place for the whole family. Lots of activities for everyone. Amazing staff. Special thanks to Ivan for making workouts more enjoyable

Expérience fantastique: Good place. Had my e-gym appointment with Ivan. He is great!

Expérience positive: Good place to workout!

Expérience positive: The local ymca is a great place to come and let some energy out. Great for small kids and adults alike

Expérience positive: Some lifeguards can be unnecessarily annoying. Management should have discussion with these individuals.

Expérience positive: Very good facility. Some of the younger staff need to work on professionalism. I'm bad with names but one of the male workers was very condescending to me when I asked for help figuring out if a machine was malfunctioning or If I was doing something wrong.

Expérience fantastique: Very clean, very kind, excellent gym ever. Never disappointed if you join YMCA. Also Thankful Ivan for teaching

Expérience fantastique: The facilities of this branch are good even the staffs who are accommodating and friendly. Coach Ivan Sarmiento is one of the reliable coaches of this institution because he teach/train his client patiently by sharing all the knowledge he knows in fitness and basketball.

Expérience négative: called to ask for some information as I have never been and coming from out of town. the rudest person answered the phone. 0 help. I understand your pool is not up and running, asked if there was an eta? no? okay understandable, I get that. but to be cut off when asked if there was slides to tell me " i cant tell you that" before even listening to my question... rude.

Expérience positive: Pool has been closed often

Expérience fantastique: Love the facility and staff

Expérience positive: Our family has loved the Y for many years. Great for young families and the people running the children programs are wonderful. We are canceling our membership because of the price, I'm disappointed that they will now be charging extra for swimming lessons. While it was nice they were included in membership before the quality of the lessons is hit or miss.

Expérience fantastique: It's an awesome place to have time for health and leisure in the same place. I hope there were more spots available for my kids to enroll in sport programs.

Expérience fantastique: I was in ymca for long a long time and it was amazing! And the place is clean and you can workout and lots of programs for kids and for me. I love Zumba and Miji is very kind and always helpful

Expérience fantastique: Great staff

Expérience fantastique: Awesome place that's affordable for family recreation.

Expérience positive: you get what you paid for, and i didn’t pay

Expérience fantastique: The Gym here is very nice

Expérience fantastique: Awesome place to workout! Not very crowded and tons of equipment. Staff is very friendly too. Also a shoutout to Ivan! He gave me a very informative introduction on how to properly use gym equipment and he also showed me the proper forms. Great place with good people!

Expérience fantastique: This gym is excellent as it has lots of equipment and trainers especially Ivan who helped me in setting up the EGYM. He answered to all my questions and cleared my doubts. I would always recommend him.

Expérience fantastique: I have been coming to this YMCA for almost 3 years now, and I’ve never had a bad experience! Very clean and tidy, very friendly staff (especially at the front desk!), and a great layout! The fitness studio is quiet and spacious, and the main fitness area has lugs of equipment (both machines and free weights). The membership price point is also pretty good for everything it includes! Definitely recommend!

Expérience fantastique: My favourite Y in the city

Expérience fantastique: The many programs offered in the gym are inspiring. I finally enjoy going to the gym to lift weights because I’m comfortable doing it myself and if I’m not sure there is always someone to ask . This motivation was due to the lesson I received from Ivan the YMCA trainer. He took time to show me how to use different machines around the gym. The best thing I liked about him, he takes time to explain and demonstrate how to use the machine properly. Ivan You're an incredible trainer. Thank you to the YMCA team for having trainers on site.

Expérience fantastique: Its a great family place for various activities. My children like going there.

Expérience fantastique: Wonderful customer service provided by the staff at this location, always willing to help with a positive attitude, judgement free zone. THANK YOU ALL FOR BEING SO AWESOME !!

Expérience positive: It is worth going there

Expérience fantastique: Really beautiful since the Reno's

Expérience fantastique: My daughter attended basketball in this branch. She told me she got awesome coach. Let me thank her coach/trainer Ivan who is good in his profession. It was a great experience for my daughter and she said she will definitely be back next season.

Expérience négative: We are member since 2016 Staff are friendly and warm until today we meet MIJI! She was so rude and very disrespectful!

Expérience positive: Friendly positive staff .. no access to water fountain on pool.deck or in steam room , can cause hazardous conditions , such as dehydration .

Expérience fantastique: I've only been a member for a week, but from the moment I first stepped foot into this YMCA I was immediately greeted and treated with respect and dignity! Miji helped me through the process and patiently explained everything and gave me a tour. She was extremely friendly and says hello everytime I've come back. Daniel assisted with my onboarding for the eGym, and I need to say that he was not only very helpful but also very compassionate. I live in a much larger body than anyone I saw there, and he didn't even bat an eye and made me feel very safe and welcomed and encouraged. You don't feel that 'judgement' here like I've noticed at other gyms or fitness facilities. I am very excited to try some classes and the pool over the next few weeks. Thank you!!

Expérience positive: Love the gym. Not usually too busy and a good amount of options for workouts. A few machines I'd like to have aren't here, though. No child minding anymore, either, which is a bit of a downer since that was the main reason I joined the Y over other gyms. Very clean, the staff are good, quick and easy to check-in.

Expérience fantastique: Great affordable place to bring your family and get active. Gym facilities, recreational activities and even classes.. You can volunteer, the play place will be open I'm the new year. Come check it out.

Expérience fantastique: It's nice that kids are able to get back to some of their activities... now of only the hottub was open!

Expérience fantastique: Small but has enough to keep you busy, friendly and accommodating staff. Lots for kids also

Expérience fantastique: Not only do I work there but it's a great.place tonfor a swim workout ect

Expérience fantastique: Love going here it’s right next door to my work I walk over two minutes walk Macey Was the one who introduced me there

Expérience fantastique: Best gym in the city. Nice people

Expérience fantastique: Love this YMCA everybody is great, if you want an affordable place to lift this is the place to go.

Expérience fantastique: Love this YMCA everybody is great, if you want an affordable place to lift this is the place to go.

Expérience positive: Space is good . Noticed lot of younger people not wearing masks between equipment or while walking .. manager Don Brooks isn't great either .. almost let one of his regulars extort me into submitting my member ship for bumping into him while moving weights to the rack . Only return because my girl friend likes the open concept ..

Expérience négative: Worst YMCA in Winnipeg.

Expérience fantastique: Excellent facilities and swim lessons.

Expérience fantastique: Great overall workout classes. Great for families.

Expérience fantastique: Great space with lots of machines for exercising. Always a variety of classes as well.

Expérience fantastique: Excellent facility ! Well worth the membership fee

Expérience fantastique: Affordable and a fantastic place for athletic opportunities

Expérience fantastique: I loved the place. The girl in the front desk that spoke with us was so helpful, nice and answered all my questions. I believe that her name is Ani. And for sure my family and I will be gladly member of YMCA.

Expérience fantastique: Really enjoyed this place. I have four children and entertaining them anywhere is overwhelming...but this was beautiful.... we exhausted them with swimming then finished the day of by snacking in the back while they were playing at the play place.

Expérience fantastique: I’m so glad they got rid of that giant play structure and replaced it with a beautiful workout studio! It makes the facility much more enjoyable for young adults like me, who don’t have kids and take their fitness seriously :) I wish they had a dry sauna instead of a steam room. They’re much easier to keep clean.

Expérience fantastique: Very reasonable membership. Staff friendly and helpful. I always enjoy doing classes or my workout routine. Excellent pool. Staff is like a second family. Thank you everyone for your help.

Expérience positive: Great facility, worth traveling 20min drive

Expérience positive: Nice place. Depending on the time and day...super busy on weekends. Cute cheap family fun...pool, large gym, and decent workout area. Staff could be nicer.

Expérience fantastique: Really enjoyed this place. I have four children and entertaining them anywhere is overwhelming...but this was beautiful.... we exhausted them with swimming then finished the day of by snacking in the back while they were playing at the play place.

Expérience positive: Clean. Friendly staff around to help. Swimming lessons are great!

Expérience positive: Its clean with friendly staff

Expérience fantastique: Need more places like this for all to access.

Expérience fantastique: Very nice pool and Gym, it's my favorite place.

Expérience fantastique: Very clean modern facility

Expérience fantastique: Nicely equipped gym and a unique variable depth pool for all kinds of aqua exercises

Expérience positive: Solid facility. Large and not often busy.

Expérience fantastique: The Westwood Y has a beautiful design with floods of natural sunlight, quality fitness equipment, a variable-depth pool, hot tub and steam room and a very caring staff with a mission to help the community. This is a great place to attend en familie, as there are a wide variety of programmes, accessibility parking, lifts and equipment, wheelchair ramps, a kid's zone, and intergenerational fitness opportunities. Your Y membership is good everywhere there is a Y, a wonderful benefit!

Expérience fantastique: Love it! Very friendly staff!

Expérience fantastique: Family members

Expérience fantastique: Amazing workout place

Expérience fantastique: I love the steam room

Expérience fantastique: Great place to workout

Expérience fantastique: Great for kids parties!

Expérience positive: Great friendly place very busy

Expérience négative: Ani is the reason I will no longer be attending this facility. Unfortunately she has a very smug and rude attitude. Not being able to explain a policy nicely and just pull the "it's the policy" line when patrons ask a simple question is a pathetic way to handle the front desk. I will also be discouraging friends and family to not attend this place as well. Thank you for the experience. Update: The manager of the facility did reach out to me and the matter was resolved. Thank you!

Expérience fantastique: Friendly people

Expérience négative: Tried calling 3 times to ask question on different lines no answer are there any employees working?

Expérience positive: Great

Expérience positive: Love going to the Y here. Just need to keep up with cleaning the bathrooms more frequently.

Expérience fantastique: Its really fun