University Settlement
Informations sur University Settlement
Heures d'ouverture
- Lundi: 7:00 AM – 9:00 PM
- Mardi: 7:00 AM – 9:00 PM
- Mercredi: 7:00 AM – 9:00 PM
- Jeudi: 7:00 AM – 9:00 PM
- Vendredi: 7:00 AM – 9:00 PM
- Samedi: 9:00 AM – 5:00 PM
- Dimanche: Closed
University Settlement: Avis
Expérience fantastique: Good staff.
Expérience négative: The staff are very rude here. They yell in front of children. This is disgrace.
Thank you for sharing your feedback. We take concerns like these seriously and would like to address them promptly. We encourage you to reach out to us directly with more details about the incident so that we can investigate further and take appropriate action. Please feel free to contact us via email at [email protected] or phone at 416-598-3444, ext 221, and we'll do our best to resolve the issue. Thank you for helping us improve.
Expérience positive: Super friendly receptionist! The facility is a bit older, but still quite popular. Affordable pricing for the community and a lot of sports programs are available (pool and courts).
Thank you so much for taking the time to leave such positive feedback! We're thrilled to hear that you found our front desk staff to be super friendly. Our team works hard to create a welcoming atmosphere for everyone who walks through our doors. We appreciate your understanding regarding the age of our facility. While it may not be the newest, we take pride in its popularity within the community and strive to offer affordable pricing to ensure accessibility to all. It's fantastic to hear that you're enjoying our range of sports programs. We're committed to providing diverse options to cater to various interests and fitness levels. Thank you again for your kind words and for being a valued member of our community. We look forward to continuing to serve you in the future.
Expérience fantastique: Staff very friendly, nice community centre with lots of free programs. You get the homeless person here and there but even they're well mannered and polite, so no complaints.
Thank you for your for taking the time to leave a positive review! We're thrilled to hear that you had a good experience at University Settlement. Your support means a lot to us, and we're committed to continuing to provide excellent services and programs to our community. We look forward to serving you again in the future!
Expérience négative: No refund policy! What a scam. Don't even know why they have the email account when they are never going to reply back ROFL
Hi Kimmy, We're sorry to hear about your experience, as per our records, your refund was initiated one day after your request to cancel the program. We understand that refunds are an important aspect of customer service, and our refund policy is included on our signing-up page.
Expérience négative: Wow, the folks here can be pretty rude, always up for a fight instead of lending a hand. Send 'em an email, and you might as well be talking to the wall – no response! If you've got alternatives, steer clear of this joint! ♂️
Thank you for sharing your feedback with us M J. We're truly sorry to hear about your experience. It's disappointing to learn that you found our staff's attitude less than welcoming. This does not align with the level of service we aim to provide. Your comments will be shared with our team to ensure we address and improve upon any issues in our customer interactions. If there's anything specific you'd like to discuss, please don't hesitate to reach out to us directly at [email protected]. Thank you for bringing this to our attention, and we look forward to the possibility of improving your perception of our services.
Expérience négative: Worst customer service. The whole system is out dated and all they do is blaming customers. Avoid using here and choose elsewhere if you have other options. It's sad that we don't have YMCA or other community centre near here.
We appreciate you taking the time to provide feedback about your experience with us, Karan Prabhu. We're truly sorry to hear that you found our customer service lacking and that you've encountered issues with our system. If you have any specific concerns or suggestions you'd like to share, please don't hesitate to reach out to us at [email protected]. Thank you.
Expérience fantastique: We come here for swimming and music lessons for our 6 year old daughter. She thoroughly enjoys the classes. Especially the music class. We like that the location isn’t too far from where we live and that we can walk here. People also just cannot walk in without being buzzed into the building. The change rooms also have a code to prevent unauthorized entry. I haven’t dealt with the staff personally as my wife deals with them. From what I’ve seen, they are fairly helpful.
Thank you for taking the time to share your experience with us Jonathan! We're delighted to hear that your daughter is enjoying her swimming and music lessons. We appreciate your feedback.
Expérience négative: One the worst camp in Toronto. Please do not bring your kids there at all.
Dear John Thank you for your feedback. We value your perspective as we constantly strive to improve our services. We understand that you have concerns about your child being removed from the camp, and we apologize for any confusion or frustration this may have caused. We take the safety and well-being of all our campers seriously and have certain guidelines and expectations in place to ensure a positive and inclusive environment. We apologize for any communication lapses regarding expectations prior to enrollment. Your feedback is valuable, and we're improving our communication efforts. We're committed to providing a safe and enriching experience for all campers. For further questions, contact us at [email protected]. We hope to serve your family again for a positive camp experience.
Expérience positive: 服务态度一般.
Expérience négative: One of the staff there is horribly rude. I go in to swim and buy a membership, but the swim is cancelled because the lifeguard didn't show up. That's fine. Spend a few minutes trying to clarify that I will buy a membership but before I do I just want to make sure the schedule that is online is accurate, I already stepped aside to let the other people in line scan their membership for the gym once I was told the swim was cancelled, so there was no one else in line behind me. She spoke very loud (not yelling, but might as well have been) and would cut me off when I was trying to confirm her answer. I tried to explain if lifeguards not showing up is not a regular thing, I'll still buy a membership. Staff: "I've already answered your question. Ok? Bye now!" *Literally doing the shooing away hand motion* Was just trying to understand the situation and get a membership. Not sure this is a positive place to spend any time. There is a free pool across the street, hopefully a more pleasant environment.
Hi Brendan, we sincerely apologize for the rude behavior you experienced from our staff. It's unfortunate that your visit to our facility was met with frustration and a lack of clarity. We understand the cancellation of the swim session and the confusion regarding the online schedule left a negative impression. Our staff member's response was inappropriate, and we will address this matter internally to prevent such incidents from happening again. We appreciate your interest in becoming a member and regret any misunderstandings that may have occurred during your interaction. We strive to create a positive and welcoming environment for our community members, and we apologize for failing to provide that for you. Should you reconsider visiting our facility, we would be happy to discuss the situation further and make amends. However, we understand if you prefer to explore other options. We apologize for any inconvenience caused and hope you find a more enjoyable experience elsewhere. Thank you for bringing this matter to our attention. Your feedback is valuable in helping us improve our services. If you have any further concerns, please don't hesitate to contact us directly. We appreciate the opportunity to address this issue and regain your trust.
Expérience fantastique: Good service for tax
Thank you for taking out time to leave a positive review.
Expérience fantastique: Great asset to many communities.
Thank You for taking out time to share a positive review!
Expérience fantastique: Great swimming pool and music programs
Thank you for taking the time to leave us a positive review. We appreciate your support.
Expérience positive: Good staff.
Thank you for taking the time to leave us a positive review. We appreciate your support.
Expérience négative: The place is officially closed, there is no activity going on there, is not serving the community, the information desk does not allow people in, their public pool is out of order, they don’t allow people to use the public services at the community Center they ask people to do membership before allowing them in the center, they only are after charging people monthly 44 cad with micro management, please open the organization and make them usable. Tnx
Hi Sarah We are so sorry to hear about your experience. All our offices are open, we are not sure when you visited the facility, we were closed from noon of December 23, 2022, to January 2, 2023, for our annual holiday closure, and the notices were put on our website, social media channels, and the front door of our locations. The pool was closed till the morning of January 10 for much-needed repairs to ensure that the pool is safe for everyone. We do offer many free services and workshops, please refer to the social services, newcomers, and seniors tab on our webpage to learn more. https://universitysettlement.ca/. The other services are chargeable, the agency membership is 25$ per year, which would give you access to leisure swim and table tennis. Our website provides details on the timings of these activities. The fitness membership is $48/Adult, $38/Youth and Senior, which gives access to our fitness centre, pool, badminton, yoga, basketball, Pilates class, etc. Best Wishes
Expérience fantastique: Swimming lessons are reasonably priced with great instructors and most importantly the kids love it and are learning a very important life skill
We appreciate you taking out time to leave a positive review of our swimming lessons. Thank You!
Expérience positive: University Settlement It's a big and convenient place inside the Grange Park. Swimming ♂️ pool and swimming classes are available for children and youths. There is a big saloon for playing Futsal and basketball and handball and some indoor games. Some other classes like language classes are contributed there. A little game place is located outside the Settlement for children under 6. The gym salon is available.
Thank you for taking the time to leave us a positive review. We appreciate your support.
Expérience fantastique: Great place for kids to learn music here.
Thank you for taking the time to leave us a positive review. We appreciate your support.
Expérience négative: I was visiting the Grange Park with my kids and thought of exploring this place. I entered the premises and saw a nice large pool inside. The lady just would not let me even view the pool area. Gave me a piece of paper that had "free" written at many places including the "leisure swim" for "community. But this nice lady would not let us even check it out. I thought of "buying" membership but then decided against it. If this is an NGO supposedly for the "community", it is a place for a select few. Even 5 or 7 star hotels are better, at least they don't prevent anyone from exploring their lobby, pool, restaurants etc. I was disappointed.
Dear Dr. Muhammad Thanks for taking the time to write your review. I’m sorry you were unsatisfied with your experience. Our entire pool area is clearly visible through the large picture window in our lobby. The Swimming and Aquatics page on our website also has a picture of our pool, and details about all the programs that we offer (https://universitysettlement.ca/fitness-and-recreation/swimming-and-aquatics/). To ensure equitable access to all our community members, our fees are kept as low as possible. Therefore, we have a very lean staffing structure and do not have the staff capacity to provide personalized tours of the facility. However, we are in the process of creating a “virtual tour” feature on our website. Thank you again for writing to us. I’m sure you would enjoy your experience should you choose to come to use our swimming pool or other facilities. Kind Regards Priyanka Bakhshi, PhD (she/her) Development and Communications Manager University Settlement
Expérience négative: I had a stomach ache needed to rush to a washroom on second floor this morning but was told by a staff not to use it but to go downstairs !!!!..so rude and unprofessional conduct to an active member in need ...plz post a sign outside of washroom to say for staffs only if in that case !!!!
Expérience fantastique: I just needed help to apply for PR, a very nice lady named Sonia helped a lot in this case . She is very hardworking, patient and kind. She is very punctual and helpful, I have not seen anyone like her who is committed to her work and clients. For the work that was done for me at this center for free, my lawyer asked for $ 1,500 to do it, which was not committed at all. Thanks to the help of Sonia and University Settlement.They are the best.
Thank you so much for taking the time to leave us a positive review! We truly appreciate your support.
Expérience négative: Thin Eastern European white lady with medium brown hair is... in dire need of extensive customer service training - and that’s putting it nicely. Comparatively, the Chinese lady is awesome she’s actually helpful and goes the extra mile to make things easier for you while the former Lady just does the bare minimum ...smh! Way to drag down everyone else
Hi Dex, Thanks for taking the time to write your review. I’m so sorry about the customer service issue you had when you visited the Front Desk recently. I want you to know that I have passed on your comments and we are reviewing customer service best practices with all our Front Desk staff. Thank you again for writing to us. All the Best, Janet
Expérience positive: Excellent Community where one can meet up other families from many different nationalities. Recently remodeled gym and became more expensive, but still offers great programs for the little ones. If you are a member you can also go to visit AGO for free and use the swimming pool during certain hours.
Thank you so much for taking the time to leave us a positive review! We truly appreciate your support.
Expérience négative: Came to this center for badminton. It is disorganized and started 60 min late due to another event. This was not posted on the website beforehand and we had to wait. They then made us move tables 'to speed up the process' while staff were standing around talking. This is unacceptable and a waste of my time and money.
We're truly sorry to hear about your experience Inez. Your feedback is important to us, and we apologize for any inconvenience you faced. We have reviewed our procedures to ensure better communication and organization in the future. Thank you for bringing this to our attention, and we hope to provide you with a more positive experience in the future.
Expérience fantastique: Good gym for workout. Half of the price of goodlife
Thank you so much for taking the time to leave us a positive review! We truly appreciate your support.
Expérience fantastique: Really like it here. Pool, open gym time and a great fitness gym. Great hours. Not super fancy but it's great.
Thank you so much for taking the time to leave us a positive review! We truly appreciate your support.
Expérience fantastique: Very nice place too come and play. Also there staff is very friendly!!!!
Thank you so much for taking the time to leave us a positive review! We truly appreciate your support.
Expérience positive: Great sense of community.
Thank you so much for taking the time to leave us a positive review! We truly appreciate your support.
Expérience positive: يحتوي على العديد من الأنشطة، ولكن خلال زياراتي الاولى موظف الاستقبال لم يكن لديه المعلومات الكافيه.
Expérience positive: Great little facility at a fair price. I appreciated not having to go through the exhausting fitness centre sales pitch. It's simple and exactly as advertised and the staff is very friendly. I worked around the corner so it was perfect for morning or midday workouts. Your membership also gives you access to the pool, which is great! I would recommend this gym.
Thank you so much for taking the time to leave us a positive review! We truly appreciate your support.
Expérience positive: Nice small rec center. Pretty cheap to do your sports. I play drop in badminton here
Thank you so much for taking the time to leave us a positive review! We truly appreciate your support.
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