YMCA of Central East Ontario City of Quinte West Branch

Expérience fantastique: Wonderful facilities. Friendly staff!

Expérience fantastique: Why is the music for the aqua fit classes so loud? I hear everyone complain about it, people plug their ears. It is quite excessive. It sounds like a darn tootin dance club. We are all too old to want to experience that. The rest of the facility and stuff is great, but please, listen to the patrons and lower that volume!!!

Expérience négative: Son nearly died today in their toddler swim class. He was pulled under after slipping on the stairs which happens understandably but I kid you not, the lifeguard did nothing! Stood there and watched my son under 1' of water completely expressionless. Beware before sending your toddler's to their swim classes and whatever you do, watch them like a hawk because nobody else there is!

Expérience fantastique: Amazing facility and super staff, helpful and friendly!

Expérience fantastique: Much better equipped than expected based on the other google review pics. Very clean like all the Y's I've been a member of. Ohh.. and the front desk staff were super helpful ... Thank you!

Expérience fantastique: A great place to get yourself back into shape. The employees are kind and understanding. The Y has always been a charitable establishment. Meaning, they will work with those who can afford a regular rate membership. They have geared-to-income memberships for those in need. It's great to bring the kids on the weekend to go for a swim and then play in the gym. My kids love it. I love it too. Come check it out!!!!

Expérience fantastique: great place

Expérience fantastique: This is a great pool to swim at, the person at the front desk even offered to let me borrow a lock and key for the locker. The small pool is warm and the big pool is not too cold. You can even dive in the deep end a lot of public pools don't allow this. This was our second visit and we will return :)

Expérience fantastique: Super clean, nicest ymca in Canada.

Expérience fantastique: Clean, great staff and good hours.

Expérience fantastique: Great place to play pickleball and enjoy the fabulous therapeutic pool!

Expérience fantastique: Great facility and great staff!!

Expérience fantastique: Good pools, gyms and work out equipment

Expérience fantastique: Great facility. Lucky to have such a quality pool area in QW.

Expérience fantastique: Best YMCA Around

Expérience négative: Cancel my membership last May kept taking over $100 a month talk to manager no customer service I'm sorry she was having a bad day

Expérience fantastique: Great facility, front reception was so helpful!

Expérience fantastique: Loved this place, took the kids it was wonderful

Expérience fantastique: Happy with swim lessons

Expérience fantastique: Nice clean friendly staff Enjoying the therapeutic pool classes

Expérience positive: Very friendly staff

Expérience fantastique: Kids love them

Expérience positive: This is my regular place to work out. This location is great but they could use more evening programming for adults. Memberships are quite pricey.

Expérience fantastique: Great pool, great staff, highly recommend

Expérience positive: The facility is incredible but the steadily increasing pricing paired with the decreasing pool hours is a bit .. annoying.

Expérience fantastique: Great facilities and staff!

Expérience fantastique: Kids love it!

Expérience fantastique: Nice, clean gym with all the amenities that you could wish for. Whether you are into weight lifting, cardio, classes, etc., there is something there for you.

Expérience fantastique: Beautiful & clean spot!

Expérience fantastique: Enjoying aqua zumba classes with my daughter. Fun, healthy and a great bonding experience.

Expérience fantastique: Love this location. Staff is really sweet and helpful. Phone is always answered. Pool is great too. Lifeguard staff/ swimming instructors are all very sweet. Very respectful aquatic staff especially on a hectic first day of swim classes.

Expérience fantastique: I absolutely percent Love this Location.Great Staff are Great!!

Expérience fantastique: We took my son for the Splasher/Bubbler swim lessons. He absolutely loved it! Instructor was awesome. Can't wait for it to start up again

Expérience fantastique: Great place to get in shape..friendly staff and great pool

Expérience positive: Clean facility and nice people to deal with

Expérience fantastique: I haven’t been to a ymca since 2015 and wow!! There’s a huge variety of training equipment; cross fit style which was awesome to see! Lots of space, everything is clean and the staff were lovely!

Expérience fantastique: A huge shout out to the ladies that were there to assist me today, they were amazing

Expérience fantastique: Awesome gym.

Expérience fantastique: Great facilities! The pool is lovely and the weight rooms have a nice range of options. Pickleball is great and so are a lot of the other classes.

Expérience fantastique: I love going swimming there

Expérience fantastique: I am editing this review (leaving the 1-star review I left below) because I wrote a note to the President & CEO about my concerns and I'm so impressed with how well everything was handled. He and his team are a compassionate bunch and took everything I said to heart. They've gone beyond listening and are looking to take action/update policies. I was sure to say in my complaint that I didn't want anyone in trouble, I just wanted to call out the archaic policies and how unwelcoming they are for some. Kudos to the YMCA of Central East Ontario for their customer service and ability to adapt and reflect. ---- I'm disturbed that I even have to write this review but it isn't something I'm willing to let go. Leaving a private swim lesson tonight with my 8 y/o child I was blasted by a front desk employee about letting them use the "women's" restroom with me. The "men's" restroom was closed for cleaning, so I let them pee in a locked stall next to my own locked stall in an empty washroom. It is almost laughable that turning into the driveway I noticed the newly painted pride crosswalk at the entrance, and noted how thankful I am that the YMCA strives to be so inclusive. It is 2023, so I didn't realize we weren't all on the same page about gender being a construct. I'm disappointed that I even have to leave this review as we've always loved this facility. We are members here, and our child loves the programming. I'm also disappointed that they had to overhear the conversation and ask me about it on the way home. Do better, YMCA.

Expérience fantastique: Clean, affordable, professional, courteous, comfortable. Everything you need in a gym!!!!

Expérience fantastique: Friendly staff (Hi Heather), clean building, excellent lap pool, refreshing therapy pool (you must try the back massage waterfalls) and plenty of good exercise equipment. The work out classes are well attended without being crowded. We found the scheduled of activities suited us perfect

Expérience positive: Very nice staff, and clean establishment.

Expérience fantastique: Really enjoying the Monday and Wednesday aqua-yoga classes. My service dog Toby loves meeting new people and bringing a smile to everyone's faces. Thank you to the staff at the Trenton branch for allowing me to bring Toby. I couldn't do it without him.

Expérience fantastique: Very nice and clean facilities. Swimming pool and child pool are not large by any means, but plenty of room for our family on a Sunday family swim! Lots of space and multiple changing areas within the family change room. Staff was incredibly friendly and invit8nf to some first timers! Can't beat $5 to bring your kid for some fun in the pool on a hot day. We will definitely look into swim lessons and more programs at this location.

Expérience fantastique: The staff are very friendly. The place is very clean.

Expérience fantastique: This is the best YMCA/ GYM I have ever been to. I used to be a member but unfortunately I cannot afford the membership anymore, however I highly recommend this one GYM AND LOCATION, in Trenton, a above ALL others!

Expérience fantastique: Beautiful facility. Very clean and bright and the pools are fantastic.change rooms are clean and there are change rooms for privacy.

Expérience fantastique: Great family experience!!

Expérience fantastique: I really like the YMCA I have been going there since I was around 2 days old and I still really enjoy going to the YMCA.

Expérience positive: Always enjoy swimming here and especially like the warm pool. Lifeguards are good would be nice if there were more aquafit classes available.

Expérience positive: Good gym hours can be all over the place.

Expérience fantastique: Great services and amazing staff

Expérience fantastique: Good place. Nice and clean

Expérience positive: Quick to respond, very friendly.

Expérience fantastique: 5 stars to Rosa, an exceptional aerobics class this morning, and Aquatics last Monday!

Expérience négative: Nice facilities, but they ruined the weight room by taking up so much room with the cross fit nonsense... too bad.

Expérience négative: Not very accessible

Expérience fantastique: Nice facility and pools

Expérience fantastique: Great place to enjoy with family programs, we love the swimming pool, it’s well maintained and friendly life guards, very clean place.

Expérience fantastique: The Therapeutic pool is well worth the visit. Friendly staff.

Expérience fantastique: Great place to workout

Expérience positive: I love the place, it's always clean and very organized. The problem is the attitude of some women at the reception, they always ignore you and look like they're there out of obligation. Sometimes there are always people with backpacks on the floor getting in the way even thousands of things on the floor like toothbrushes, watches etc. The place is wonderful but unfortunately there will always be some people who make it look bad.

Expérience fantastique: Great staff make your experience enjoyable at the YMCA. Facilities always clean.

Expérience fantastique: I feel very fit thanks to the great instructors at the pool!!

Expérience fantastique: Very inclusive staff and facility! Wish they had earlier swim times for littles! ( more during the week)

Expérience positive: Was told that my young son cannot be in the women’s change room as he’s over the age of one. Find it a bit strange that there’s this concern with an innocent toddler. The family change room is always overcrowded and often feels dirty. Child is also in gymnastics. Some of the coaches aren’t very helpful with the children and I have to go help my child while they stand there talking or dancing.

Expérience positive: I love the pool but the website is a nightmare to navigate. I'd like an easy swim schedule to see family and open swims

Expérience fantastique: Love this YMCA and the facilities are just amazing. The staff is sweet and very helpful. Glad that it’s kept clean and everyone here has a habit of sanitizing the machines once they’re done with the workout.

Expérience fantastique: Great customer service! Clean, beautiful facility! Staffing are amazing and so helpful.Thanks for the service provided!

Expérience fantastique: Ymca Trenton is a fantastic place, very clean with friendly staff....been a member for 4yrs and will continue. Lots of kids activities as well.

Expérience fantastique: Love it

Expérience fantastique: Awesome facility, love the heated easy entry pool its really nice! Great staff!

Expérience fantastique: Loved the aquafit classes with Rosa. Music is good and we are always moving for the whole time. Facilities are clean and inviting.

Expérience fantastique: Awesome pool! Clean facilities. Warm. Love it

Expérience fantastique: Great Facility and great team who work there.

Expérience fantastique: Great classes

Expérience fantastique: Great swimming pool and gym facilities. We use the Basketball court to play ⚽️

Expérience fantastique: Awesome facilities

Expérience fantastique: Friendly staff and clean

Expérience fantastique: Great facility and amazingly helpful staff! I'd recommend for anyone to go to the YMCA!

Expérience fantastique: Great pool. And facilities. I think the senior rates could be lower. And soon they are closing for 3 weeks for Reno's.

Expérience fantastique: Staff so friendly and welcoming...

Expérience négative: After Covid calmed down this gym signed up too many people for it to handle. To the point you’re waiting for machines longer than you are working out. I called to cancel my membership and the girl on the phone said “okay great!!” She then asked what my reason for cancelling was. I mentioned the amount of people in the gym. She then laughs and says “yeah that’s why I don’t workout here”. I get they probably lost money during Covid due to closure and decreased traffic, but if you are signing up the amount of people that your gym is full. Find a way to regulate traffic.

Expérience fantastique: love taking my 2 year old here for family swim times, she especially loves the little blue slide. just make sure to go early or the pool may be full :)

Expérience fantastique: All I can say is Thank You! Recently took up swimming and Aquafit and the staff and other Y members have been so supportive. It makes going back and sticking to a goal so much easier. Again, Thank You

Expérience fantastique: I have been working with Lexi at QW YMCA, for personal training. I cannot begin to express how grateful and happy I am with my experience. Lexi has listened and delivered an engaging and fun way for me to reach my goals. I appreciate the flexibility within my busy schedule and the ever changing ideas she brings to each workout. You guys have a real gem ! Thank you Lexi!

Expérience positive: Speaking of challenging times it does not make sense to show your vax id to get a id membership. Then request it every time after that. government of canada sort this out this is ridiculous. The best YMCA in the area

Expérience positive: legs go brrrr

Expérience fantastique: We are proud members of the Quinte West YMCA. They have done an amazing job, even throughout the challenges of COVID. The staff are friendly and welcoming, and I enjoy the classes offered. I hope the online booking system is here to stay - it's a quick, convenient way to plan your visits and it ensures that the gym is never too crowded.

Expérience fantastique: We are proud members of the Quinte West YMCA. They have done an amazing job, even throughout the challenges of COVID. The staff are friendly and welcoming, and I enjoy the classes offered. I hope the online booking system is here to stay - it's a quick, convenient way to plan your visits and it ensures that the gym is never too crowded.

Expérience positive: Our kids enjoy the swimming lessons!

Expérience fantastique: The pool area was recently updated and I found the floor very slippery, to the point of which I felt it was unsafe. The staff listened to my concern (they are all wonderful, especially Heather) and assured me the message would get addressed. I also sent an email to the General Manager of the Quinte Branch "Ron" He was very quick to respond and assured me that I was not the only one with the concern, he also informed me that they are working to fix the problem. He also insisted I contact him again if I required any assistance! This to me is excellent customer service! Bravo!

Expérience négative: Drove all the way here to find out the pool was closed due to problem with chemicals not mentioned on their website, which I checked before I arrived. Belleville membership not accepted for steam room, so I left. Pretty bad business practices.

Expérience négative: New layout sucks and machines people liked using are now gone!! Thinking about leaving

Expérience fantastique: awesome kids love it

Expérience fantastique: The best place to go

Expérience fantastique: Very friendly staff

Expérience fantastique: Amazing place for swimming and playing sports