Orangetheory Fitness West Broadway

Expérience fantastique: This particular studio has been awesome. The coaches are always prepared if you need extra help, everyone is super friendly and the manager really seems to care. They werent pushy about the membership either. The heart rate monitor can be super helpful to mark your progress and if you forget it you can still go or borrow one from the front. Had to cancel due to the increase in my 12 hour shifts. Highly recommend if youre looking for a fun and welcoming class

Expérience fantastique: I’ve had an incredible experience at the OTF West Broadway location over the past 1.5 years. The HIIT classes are top-notch and truly transformative. Huge shoutout to Dani, who is an exceptional manager leading such an amazing and fun team. All the coaches are phenomenal, each bringing their unique expertise and motivation to every workout. I always felt accomplished and happy. Highly recommend “OTF West Broadway” to anyone looking for a fantastic workout experience

Expérience fantastique: Love OTF!

Expérience fantastique: OT west broadway was so helpful and hospitable!! The studio staff were so welcoming and the coach was so motivating. It was great to join the workout session today! I feel great and I look forward to my next workout here!!!

Expérience fantastique: The best place to start your fitness journey! So supportive!

Expérience fantastique: Great studio, very motivating and effective workout system, awesome staff.

Expérience fantastique: They treated me extremely well when I worked out here. Nice staff and instructors.

Expérience positive: Great experience so far! Lovely staff, coaches and great energy! Love the vibe and the motivation! :)

Expérience fantastique: OT West Broadway is a fantastic stop for a challenging and fun full body work out with excellent Coaches. An amazing way to meet like minded people as well!

Expérience fantastique: There are a lot of reasons to join Orange Theory. What I didn't expect to find was a wonderful community of coaches and OT members who are friendly and chill, but motivating at the same time. So many classes makes it easy to find one that works.

Expérience fantastique: Love the concept! The hr monitor, all the numbers and the awesome instructors help motivate me.

Expérience fantastique: So I shopped around. I’d been an avid member but then quit. Worst decision I ever made! I’ve home trained, worked out at the gym and tried out a few other fitness concepts. Coach Melissa and her teams are possibly the nicest people around which makes this my happy place. Always motivating, supportive and friendly. Great place to workout and be HAPPY! Glad to be back

Expérience fantastique: I love Orange Theory Fitness and my local branch on W Broadway! They are professional and friendly and encouraging. My experience of the coaches over the past nearly 2 years is 99% are at an expert level of competence. And that includes the front desk staff as well. It’s a pleasure spending an hour there and there’s always help for adjustments or questions. Ya’ll got some magic sauce going on …

Expérience fantastique: This place is so great! At first I was a little worried about how outgoing everyone was as I've generally been a head down and work kinda gym-goer. I've done a 180 on this though, and really enjoy it and find that it helps with motivation. My cardio has improved greatly, really enjoying hikes around BC and Orange Theory has played a huge part in that! Only complaint is that they play the clean version of every song which sometimes makes the beats skip a bit. Didn't ding the studio though because I know it's a head-office thing.

Expérience fantastique: This is a fun review to write for me. I started in April and write this mid June. I am now doing about 3 classes a week and love it. It is always hard but doable. I never don't feel like going, even when I am tired, or feeling off. I have had some days where I need to pull back a tad, and other days when I really push and make it happen for myself. I really like the coaches and staff. They are a huge asset to the club. The place is always clean, seems upbeat and well organized. The best part is the workout regime: always different, always moving focus, balance and safety are at the forefront, and it is somehow fun. Biggest benefits other than improved cardio, balance and core strength: HAPPINESS. It really helps me manage stress and the challenges of life. There is something to this HIIT that is better for the mind than straight weights or just cardio. For me, its even better than yoga. I HIGHLY recommend Orange Theory and especially this location.

Expérience fantastique: Great workout. Friendly staff.

Expérience fantastique: Love the class, the coaches, and the all around positive vibes. If you get a chance to try this out, do it, dont think just do it.

Expérience fantastique: This is a great studio where everyone can improve at their own pace and I would recommend it a lot for people who are just starting to exercise again. All the staff are super nice and I want to thank Fiona and coach Sierra in particular for going the extra mile to help me progress and check in on me when I wasn't feeling so good during a session

Expérience fantastique: A.M.A.Z.I.N.G

Expérience fantastique: Great workout! Olivia was extremely helpful and went the extra mile to get me ready for my first class!!

Expérience positive: UPDATE April 22 - the regional director reached out to me to apologize and rectify the situation. I appreciate the effort of reaching out and taking a negative experience seriously, especially with how much we pay for Orange Theory (and the fact that I love the workouts and hate having to leave negative reviews) so I've changed my review from 1 star to 4 to reflect the professional way the situation was handled, and I hope my review helps this location serve their clients better in the future. I thought I would come try a class at the West Broadway location since my usual gym was full and they had tons of open classes. I was a couple minutes late which is totally my bad, but when I arrived the door was locked and I didn’t see any staff in the lobby. I called - no answer. Since this was my first time at this location I thought maybe there was another entrance? Walked around a bit but didn’t find anything. Finally an associate came, let me in, and then told me she wasn’t letting me into the class. I told her I had been waiting outside at least 5 minutes - to which she said she locked the doors because she was peeing but that I still can’t join the class. Considering how much $$ we pay as members I would expect the associate to be MUCH more polite, I found the entire interaction very rude. Luckily the Cambie location has kind staff that, even if they have to turn someone away, would do it with much more professionalism. Also never seen the Cambie location completely empty with the door locked for over 5 minutes. Definitely won’t be back.

Expérience fantastique: I've been coming here for about three months and initially just wanted to test it out but I've been quite happy coming here as often as I can get in. I've found everyone here to be polite and supportive. I'm very hard of hearing and the fitness classes have been great because the coaches are loud and communicate well to push you to a new goal. It is appreciated.

Expérience fantastique: I deserve cheesecake after orange theory workout

Expérience positive: I enjoyed their in-studio sessions past one year. Now they went on live ( also during previous lockdown times). The live studio idea is good. But they need better customer support. the live classes does not work some times due to technical issues ( that okay, happen!!). When you call them for help for live class issues, they do not have tech support, … one time they said sorry we can not help you, we just credit back your class if you want. One time they said go to website and try to find help here but no help available from us. When I have membership from this centre, I expect help from them or give us a help line number. they do not have support. Yet, they deduct the class from your total number of classes per month even though that class didn’t workout for you technically. In-studio services are good but they really need to improve tech support for live classes. We take off from work to attend the classes and if the class doesn’t work, and not getting help from front desk and you loosing one of your class credits … is very disappointing. Hopefully they improve this sector.. otherwise they helped me past one year to keep fit. Nothing negative but letting you know what to expect when you go for live classes.

Expérience positive: I enjoyed their in-studio sessions past one year. Now they went on live ( also during previous lockdown times). The live studio idea is good. But they need better customer support. the live classes does not work some times due to technical issues ( that okay, happen!!). When you call them for help for live class issues, they do not have tech support, … one time they said sorry we can not help you, we just credit back your class if you want. One time they said go to website and try to find help here but no help available from us. When I have membership from this centre, I expect help from them or give us a help line number. they do not have support. Yet, they deduct the class from your total number of classes per month even though that class didn’t workout for you technically. In-studio services are good but they really need to improve tech support for live classes. We take off from work to attend the classes and if the class doesn’t work, and not getting help from front desk and you loosing one of your class credits … is very disappointing. Hopefully they improve this sector.. otherwise they helped me past one year to keep fit. Nothing negative but letting you know what to expect when you go for live classes.

Expérience positive: Was happy overall however the location I was at was quite small and felt crowded. Other than that it's pretty decent.

Expérience fantastique: I love Orangetheory. Three months here and couldn't be happier with the classes. Nya is my favourite coach, she always has so much energy and is very helpful and informative. I also appreciate the steps they take making things feel Covid-safe here.

Expérience fantastique: I love Orangetheory. Three months here and couldn't be happier with the classes. Nya is my favourite coach, she always has so much energy and is very helpful and informative. I also appreciate the steps they take making things feel Covid-safe here.

Expérience fantastique: Nothing but wonderful things to say about this studio. Always an awesome workout, staff is very courteous and helpful and they've done a great job implementing Covid-19 restrictions.

Expérience fantastique: Incredible atmosphere and super kind staff, the classes were challenging and fun. I could not recommend it enough

Expérience fantastique: I started orange theory over a month ago and I love this studio. All the staff are super friendly and the coaches are extremely motivating, which makes the classes very enjoyable. OT is a great full body experience and I highly recommend it.

Expérience positive: Hard to maneuver thru site

Expérience fantastique: Great program, instructors & facility.

Expérience fantastique: I am super glad I became a member at this wonderful location . Valentina is a super manager . She is very patient and listens to every issue and concern and comes up with a solution fast! Melissa , our head coach is focused and kind at the same time . She pays full attention to all her students and guides them through every session with a calm and patient attitude .Nya, Michelin and Everybody else are also wonderful .

Expérience fantastique: I started with OTF West Broadway when they first opened, and I absolutely love it. I love a challenging and efficient workout and OT gives it to me! The staff and coaches are very helpful, knowledgeable, and friendly. Through COVID closures, openings, and restrictions they've provided clear communication and updates, have been very prompt and diligent in implementing COVID protocols so members could get back to in-gym workouts as quickly as possible. And the team has been smiling through it all. The equipment is high calibre, the gym always feels safe and clean, and I feel like a welcome member of the little OTF West Broadway community. Thank you OTF team for all you do :)

Expérience fantastique: Absolutely love Orange Theory! The current coaches are exceptional and the members make new comers always feel welcome. Thanks OTF Fam love you!!!

Expérience fantastique: The workout is amazing. I had never experienced the ‘runners high’ feeling until being in an OTF class. Storie is the BEST coach ever. Her motivation, especially right at the end of class, gives you so much inspiration and pushes your endorphins and mood for the rest of the day. Appreciate that the studio is so large and their COVID protocols are perfect.

Expérience fantastique: Awesome gym and excellent COVID-19 protocols.

Expérience fantastique: Brilliant - they have great Covid protocols in place to help everyone stay safe, and the workouts really do drive you to your edge. Roseanna continues to be my personal favourite as she will gently encourage you to push your limits when she was you hesitating. Love it.

Expérience fantastique: I joined OrangeTheory at this location when they opened, and have had nothing but a positive experience! The coaches, managers and front desk staff are all very friendly, and make everyone feel welcome. The workouts are great for all fitness levels, and with new templates daily, it never gets boring. When I joined, I was quite new to fitness, and I have really benefitted from the positive and supportive coaches, who not only made me feel comfortable in this environment, but also made sure to teach me proper form, and push me to my full potential. They have done an excellent job adapting with COVID-19 closures, and new restrictions, giving the option of Live workouts from home, or an open-studio format. The staff was prompt to be in contact anytime there was a closure, and again with re-openings. The studio is very safe, and always clean. I highly recommend OrangeTheory West Broadway!

Expérience fantastique: Awesome place, love it! :)

Expérience fantastique: What a fantastic job of dealing with COVID restrictions. Great communications and fantastic protocols. They have done a great job of pivoting their process to keep their members on the right track. Their most recent pivot to their LIVE virtual platform has been great and their team is truly working hard to provide the best experience they can to their members. Great work all!

Expérience fantastique: Love this studio! Best full body workout experience and even during these pandemic times they have provided safe options for their clientele whether in open studio or through their virtual platform. I’ve used both and both have been great. Also, super friendly staff and coaches :)

Expérience positive: Wonderful full body workout experience, friendly and helpful staff. fun place to workout and certainly saw improvements in stamina/endurance. Had to cancel my membership due to covid. I totally understand that these times have been hard for many businesses, but OT remained professional through the process and promptly refunded a couple of payments were charged to my account in error, after i had cancelled over the phone. They were apologetic for the mistake - a breeze to work with through this issue. Looking forward to rejoin when the Covid situation changes. I wish them well during these times.

Expérience fantastique: Great workout yesterday with my friend Chris. The staff is cool and made it a lot of fun even with the covid protocols. Thanks everyone!

Expérience fantastique: Great experience post pandemic closure. I felt safe with all the additional protocols and the workout was better than ever! They’ve adjusted the schedule and I had no problems booking classes, way less wait-lists (mentioned in previous reviews). Highly recommend.Great establishment. From the moment you walk in you are greeted kindly. As you walk in to your assigned station you will notice that all the equipment is of high quality. They have an awesome sounds system. The coach is motivating very high energy . The workout is a perfect mix of cardio , circuits and intervals with weights, body weight, and fancy cardio machines while wearing a heart rate monitor that is connected to all of their many screens . The staff all wear masks and gloves . They are consistently cleaning and sanitizing and they put away your equipment for better social distancing. As an avid gym go’er I was really impressed. Check em out they won’t disappoint .

Expérience fantastique: All the desk staff are very helpful, friendly and welcoming. Got hooked on the endorphins after one free class. Like the style and set up, although it may be too challenging for someone with no experience with free weights or TRX ropes. My favourite trainer is Rina. She really knows her stuff and is great about offering alternate exercises for any physical limitation. She's very encouraging, plus she makes sure you are using good form so you get the most benefits and reduce your chances of injury. I like the mandatory heart rate monitors, so I know when to push myself and when to ease off. Ideas for improvement: white numbers on an orange background are hard to see, would prefer higher contrast (this is re: the #s on the rowing machines) and an optional handout with a photo of the treadmill and rowing machine screens showing where the distance, speed, etc. are located would have been great. That way I could have gotten familiar with their locations (the words are a bit tiny if I'm not wearing my reading glasses) and would have reduced my confusion in the first few classes. You must buy an Orange Theory brand heart monitor, its pricey but just consider it your "sign up fee". Another benefit is you can get emails with your treadmill stats from each class.

Expérience positive: Love my workouts there, however, giving this review a 3 stars for two big reasons: the treadmill that supposedly connect with heart rate monitor don't work. We end up looking at the screen above which can be at an angle depending on which treadmill you are. Quite annoying when you're running at your "all out pace". Another annoying aspect is trying to get in on a class. We don't know when the calendar will open for the upcoming month and today i tried registering for December, 10 days ahead, couldn't find one opened class after 5PM on weekdays and none on the weekends all the way up to december 17th. People can also book multiple classes per day or put themselves on multiple waitlist per day and decide last minute which one to attend. You should limit to one class a day that you can book or one wait list a day. This would be more accurate and easier to plan your life ahead. I understand it is great that you have a lot of people registering to your location as rent is quite pricey but if your customers can't get in for a class, not so great for them.

Expérience fantastique: Like any new location, there are always a few growing pains to overcome in the beginning. Abby went the extra mile providing great customer service not only to me but to a lot of other people. The coach’s here are very knowledgeable and the facility is always clean. I heard they are adding more classes too. I would 100% recommend orange theory. It really has changed my life.

Expérience fantastique: Very friendly staff. It’s not my home gym and they treat me very nice. Very clean and organized. Would definitely recommend to anyone

Expérience positive: It's a really good 1 hour workout and the coaches are great. It's difficult to get in contact with the front desk staff via phone or email though. We had issues receiving email receipts and notifications and it never got resolved.

Expérience négative: Horrible customer service. Won’t be back