GoodLife Fitness Toronto Richmond and John

Expérience fantastique: Great location, friendly staff, and experienced management. Have been training here with a PT Adrian P. for 6 mths and very happy with both, results and the quality of training. Would recommend Adrian P. and Daniel C. as well for personal training. Both are doing a great job, very knowledgeable, professional, and personable.

Expérience positive: Fine but there are gyms just as good and much cheaper

Expérience positive: Mens change room needs to be cleaned and taken care of more often.

Expérience fantastique: I have been working out at this location for the past month and the staff is great. Oscar has been phenomenal in helping me answer all the questions I have had about my membership and has been very helpful. Great atmosphere! Thank you so much Oscar for your service and kindness

Expérience négative: While the gym itself is well set-up and robust, unfortunately one of the associates, Hartik constantly pressured me and my partner to sign up for personal training during our orientation. It made us super uncomfortable and he was being incredibly condescending toward us, saying things like "why pay $65 for a gym membership knowing nothing and leave getting nothing" like woah? He also talked down at us when we mentioned our financial situation, saying we're wasting our money on junk anyways. Mind you, we are actively aware of our unhealthy lifestyles and know how to change it, and communicated to him that financial struggles make it difficult to live healthy. When I tried to confront him, saying it sounds like he wants us to quit he literally said word-for-word, "you're going to quit anyways." The gym, out of all places, should be a judgement free zone and I shouldn't have to actively feel self-conscious because I cannot afford a program. I had to refuse personal training three times and with each time he became more condescending and hostile, calling his 'advice' the "truth."

Expérience négative: Great gym but there is no cell service and the wifi doesnt work. Prepare to not be able to use your phone

Expérience fantastique: Beautiful gym space. It also wasn’t very busy, mind you I went on a Saturday. Well equipped and neatly organized weights. As a dedicated weightlifter, I was pleasantly surprised by the quality of the weightlifting facilities. The gym is well-equipped with a wide variety of free weights and resistance machines, allowing for a comprehensive workout routine. One of the things that immediately impressed me was the organization of the weightlifting area. The weights were neatly arranged, making it easy to find the specific equipment I needed. Additionally, the lighting was excellent, providing clear visibility for proper form and technique. Although I didn't participate in any classes, I observed that the gym offered a diverse range of group fitness activities. This is a great option for those who prefer a more social and interactive workout experience. Overall, I was very satisfied with my first visit to this GoodLife Fitness location. The gym's weightlifting facilities are top-notch, and the staff is friendly and helpful. If you're a weightlifter looking for a clean and well-equipped gym, I highly recommend giving this location a try.

Expérience négative: I was encouraged by the branch manager to get into credit card debt for personal training when I was clearly hesitant to sign up and “collect some points while you’re at it” This place will go great lengths to get your money

Expérience négative: Whoever got paid to do the interior of this gym probably pulled one of the biggest money heists. The whole gym is a soup of unfinished walls and random walls with wallpaper. Leaving the interior aside the bathroom is perpetually filthy. Floor is wet and it smells. The equipment seems old. The only +ve thing is the gym location. Its convenient.

Expérience fantastique: I received an excellent customer service from Oscar who went above and beyond in teaching me how to get the best of the gym he answered all my questions and made sure I was connected with the right trainers and get all the necessary information and help to reach my goals. I have been in the gym for two months now and I love it

Expérience fantastique: Emily was so kind at the desk! Such a lovely place with friendly staff! 10/10

Expérience fantastique: A good gym with many facilities. I started with group fitness classes and later began personal training with Rahul. I've been training with him for 3 to 4 months, and it has positively impacted my life in many ways. I have PCOS and a knee injury from 2020, which limited exercises like squats, jumping jacks, and lunges. Thanks to Rahul's guidance, I'm now recovering from PCOS and can do squats, jumping jacks, and lunges and deadlifts without knee pain after workouts. Rahul is kind, patient, and empathetic. He tailors the training to my abilities and has significantly improved my exercise routine. He also provides valuable diet advice, helping me achieve my fitness goals. I highly recommend Rahul for anyone interested in personal training.

Expérience positive: It's a good place to work out. Sometimes they take time to fix broken machines, the steam room, and the dry sauna. Great customer service, I like the people who work at the reception.

Expérience négative: I was a member for a few years, even when I moved far away from the gym I’d still make the trip 3/4 times a week. One day while I was busy exercising a bully took the rope cable from me a threatened to “break my nose” I told the staff, even emailed, nothing was done about it, I didn’t feel safe going back, one day some representative of the gym rang and pretty much said sorry but nothing has been done about it, when I said I was going to leave I got the feeling they would rather I did leave than to make a problem. They let me leave no problem, which I hear is a hard process for GoodLife. Anyway yeah I definitely felt like they had chosen a bully over trying to do the right thing and that same person is probably still at GoodLife bullying people. Not the gym I want to go to. ****update a few months later***** I have since joined hone fitness, the Spadina location is amazing, staff are friendly, people are extremely nice, facilities are great AND it’s far cheeper. I highly recommend. Much better gym to go to if you are new, slightly intimidated or overwhelmed or even if you are a gym bunny that hates confrontation, because that’s what you get with GoodLife.

Expérience fantastique: I really like this gym. I have been doing personal training with Colin and have had tremendous results with him. I've lost quite a bit of fat while putting on more muscle. As someone who has primarily stuck to cardio in the past, it's been a worthwhile experience learning how to strength train and I've have had lot's of fun in the process. If you can do it, I would recommend training with Colin :)

Expérience fantastique: Was only in Toronto for a few days and wanted to hit the gym. We were greeted by very friendly staff and had to fill in some info to start off. I was pleasantly surprised that the first session was on the house! Loads of equipment to get a good work out in, would recommend.

Expérience fantastique: Fantastic gym! Busy during peak hours, but many squat racks to accommodate. Fewer back & powerlifting machines (reverse hyper, chest supported row etc) vs other gyms, but all in all great for its location.

Expérience fantastique: What a fantastic staff and excellent amenities! If you're planning to get the best trainer, ask for Erdal. He's not only a great professional but also a wonderful person. You'll feel like you're training with a friend.

Expérience négative: Maintain your equipment. Crazy thing that your treadmills make annoying noise since 1 year+ without any attention from your maintenance team

Expérience fantastique: Wonderful staff, great facilities, and the steam room is fantastic.

Expérience fantastique: Helpful and friendly staff good for introverts lol i like the calm.

Expérience fantastique: I trained with a personal trainer, Rahul, and had great results. He addressed the pain I felt in certain parts of my body through specific exercises. After finishing training with him, I still use the techniques that he taught me to work through these issues. I now feel relief in areas that I hadn't felt relief in in a while.

Expérience négative: This place gets way too packed between 5-7pm. You have to work on whatever equipment becomes available or wait a very long time for the popular ones (squat rack, benches, etc)

Expérience fantastique: Really great gym, thanks Emily for setting me up!

Expérience négative: Bad customer service but spacious gym with lots of equipment selection.

Expérience positive: I love this Goodlife location, they have a lot of equipment and friendly staff but the one star I took off is because it is always way too warm at the gym! Especially with the summer weather coming up, having a stuffy hot gym makes working out unbearable.

Expérience fantastique: Awesome gym with all the necessary equipment’s and specially the massage chairs

Expérience fantastique: I recently finished an introductory personal training program with Rahul and it was great. Rahul made the workouts fun and challenging in the right way. He was excellent in helping me with form, tempo, and balance. I appreciated his approach and learned a lot. I would definitely work with Rahul again.

Expérience positive: Great vibe! Alot of serious liftera especially in the eve. Not as Much equipment as some of the east side good life's. Why cant you move teh security desk on to the main floor and get plated hammer strength on the 2 nd floor! You would be the best goodlife of all...

Expérience fantastique: Nice staff and a good collection of equipment. Group fitness classes are beneficial. My trainer Rahul is amazing and follows me regularly to help me achieve my fitness goals.

Expérience fantastique: The gym is decently spacious considering the downtown congestion. Been training with Rahul (personal trainer) for a few days now and have seen amazing results. He checks in daily to keep me accountable on the result and goals which is always appreciated.

Expérience négative: This use to be a great gym. I loved the morning staff on weekdays jojo and monique was great always smiling always looked happy and willin to help in any situation and kept the gym so clean now the staff sucks they don't care or even look at you. Worst experience now im looking else where to work out as now the gym has a terrible bad upper manager named Julia. This manager is wicked..you need to train your managers not to speak about members in such ways pittyful. I over heard her talking about a member to a staff worker about how she doesn't give one F what ppl do. She claims this is her gym and doesn't care if clients talk to doug ford the government or even good life head office this manager is filthy and the way she talks to you she belittles you in front of other gym.goers.She always looks miserable never comes out of her office. Always yelling at staff like they her children.why work at a fitness club id say Worst manager I've seen go thru here, such a shame. Get her OUT!! I loved kim Nguyen she was a perfect manager before. don't think ill be keeping my membership because of this manager JULIA . other than that they redt of the staff is great when she is not around. Worst manager.

Expérience négative: DO NOT SIGN UP FOR YOUR MEMBERSHIP HERE. My boyfriend and I sat down with TONIA to sign us up for premium memberships. As we're discussing our plan benefits, Tonia urged us to sign up for a personal trainer starter pack that costs $200+. We explained that while the pack sounded nice, we were uni students on a budget and we just came to start a premium membership. However, she kept insisting for about 20-30 minutes that we pay for the pack. She kept projecting her own experience with the pack onto us, telling us that when she started at Goodlife, it "toned up" her whole body and got her so fit that she went competitive. Mind you she repeated this 3 times. She kept pressuring us into starting the pack despite us declining politely multiple times. I told Tonia, "I think I'll pass, thank you" to which she responded "Hmm, why do you THINK? I feel like you're hesitating. Is it the price? If it was a lower price you would take it" using a very interrogative and belittling tone. There were a lot of awkward silences and back and forth. It was a very uncomfortable experience. She could not take a hint, or more so ignored the hint and did not respect our boundaries. I was just in shock that she was so belligerently trying to money-grab from 20-year old students that were consistently saying no. It wasn't until my boyfriend half snapped and sternly asked if we could just continue signing up for regular memberships that she finally stopped and resumed signing us up (after yet another long pause and blank stare). Well, a month later we realized that she signed us up for ULTIMATE memberships instead of the premium memberships that we so consistently kept specifying we wanted to sign up for. So ridiculous and scummy of her. And I KNOW that this was not a mistake because she tried to offer us the Ultimate plan as it had more benefits, to which we said we did not need and we'd rather take the premium membership instead. I'm not even surprised that she did this after her persistence on upselling us. I asked friends with Goodlife memberships whether or not they had unpleasant experiences signing up at other locations as well. They said that their experiences signing up went smoothly and the associates were respectful of their needs. This is such a let-down because I enjoyed the machines and amenities of this location but I feel uncomfortable coming back.

Expérience négative: DO NOT SIGN UP AT THIS LOCATION. Tonia was helping my girlfriend and I sign up for our memberships and she made us very uncomfortable. She was extremely persistent about us signing up for the Personal Trainer starter pack, and after declining 7 times she kept forcing it onto us. We explained nicely that we are not able to do it because we are university students on budget, which I think should be respectable enough, but Tonia persisted. After 20 minutes of declining the offer and constant explanation that it just wasn't in our budget to spend $200+ on a trainer plan, she asked my girlfriend why she was declining in a very passive aggressive tone. After my girlfriend repeated her reasons and said, "No I don't think so it's okay", and declined the offer, Tonia kept persisting and said, "Why do you think so? You sound like you're hesitating. If the price was lower, I think you would take it". My girlfriend was clearly uncomfortable in the situation so I interrupted their conversation and asked Tonia to just start us with the Premium membership (middle tier membership) and no personal trainer plan. Even after saying this, and clearly drawing our boundaries as to what we wanted and didn't want, Tonia persisted. It took 3 more attempts of declining, awkward silence and passive aggressive remarks from Tonia that she finally stopped. At this point, my girlfriend and I were so uncomfortable that we just wanted to sign the documents and leave. It just really felt like she saw us as an opportunity to make more money and didn't care about our boundaries and needs at all. One month later, I was looking at my billing and found out that Tonia has set us in the Ultimate plan, the highest tier plan available. Throughout the entire conversation we had with Tonia, we made it very clear that we wanted the PREMIUM plan because we were on a budget. I even remember saying that we DON'T NEED the ultimate plan because we wouldn't utilize the classes it provides. If I didn't pay close attention to my billing, this could've easily gone unnoticed. Tonia is an employee that only cares about making more money and doesn't care about the needs of the customers at all. She made our experience very uncomfortable through persistent upselling, used a passive aggressive tone and disregarded our needs. It's truly a shame because this gym was a great facility. This experience has tarnished our view on this location and are never going to return. If you want to start a GoodLife membership, go to any other location as the staff is so much more welcoming and friendly. Thank you so much to Bill from the Kennedy and Lawrence location for helping us sort this situation. He was extremely kind and took time out of his day to manage our confusion.

Expérience négative: The exit gate sensor doesn’t always work. I’ve hurt my knees multiple times on that thing. It’s a lawsuit waiting to happen, even though they “fixed” it last month.

Expérience fantastique: I must admit that I simply love this location. It has everything I need, plus the clientele is a collection of eyecandy to see at all times. The locker room and sauna/steam room might be in a better condition, they are a bit older than other locations but I think it is still acceptable. It will be very difficult for me to be away from this location in the summer while doing my law internship in a city which oddly does not have a GoodLife location, but in general I think GoodLife is one of the rare few things that are worth its money in this country. I had a problem with payments just yesterday for a fault of the company's website and the lady from the head office resolved the issue within seconds. I hope I don't regret saying this but I guess I will be a lifelong member of GoodLife in the future.

Expérience positive: In terms of location, amenities and looks it's the best one downtown and has the most ampint of squat racks. But it can get crazy busy with very long wait times.

Expérience négative: The staff is terrible and the person in charge of the gym is rude, he doesn't allow you to train comfortably, and he doesn't allow you to train in sandals, what's wrong with that, if you are looking for a comfortable gym where you can train in sandals, this is not it. is he place

Expérience négative: I went with a friend who has membership and he recommends this place as a good gym place. However, he went inside to look for another friend and i was left outside as i don't have the membership. I asked the staff if i could use the washroom really quick but was denied of access. I am a potential customer who would have purchased membership that day but the their customer service was very poor. Imagine a member who had a member of his/her/their family with them and needed that washroom as well, will they be denied access too because they didn't have membership? Better train or improve your customer service skills.

Expérience négative: So busy most of the time. For every machine you have to stand in line for minutes. They registered more than capacity.

Expérience fantastique: By far one of the best gyms In Toronto. INCREDIBLE STAFF easy 5*

Expérience positive: As a newly retired Canadian Soldier that has just moved to Toronto I have been looking for a good gym. I really enjoy this gym and the verity of equipment and the fact the dumbbells go past 75lbs but after today having a conversation with one of the managers over a discrepancy with my payments, too the point where she agreed with me and that I was right, but she couldn't do anything for me. This upsets me finding a solid honest gym in Toronto surprises me. And now I have to consider looking elsewhere

Expérience fantastique: I bought an intro PT 6 session pack and was paired with Michael as my personal trainer. I couldn't have asked for a better trainer, not only did Michael teach me proper form and technique but he also pushed me past my limits. Michael is extremely knowledgeable and has a great way of explaining different concepts related to exercise and nutrition. He is also very encouraging and knows how to make working out fun. I learned so much from him in such a short period of time and I feel much more confident in the gym as a result. I'm excited to take what I learned from him and apply it to my workout routine.

Expérience fantastique: I love the Saturday Body Pump classe at GoodLife! The atmosphere is simply fantastic, and the credit goes to the incredible Coach Jocelyn. The positive vibes and energy on Saturdays create the perfect setting for an invigorating workout. The facilities at GoodLife Fitness are top-notch, providing a comfortable and clean environment to focus on fitness.

Expérience négative: It is really crowded! Don't know why the gym is searching for new customers, it can't accommodate more. Today I wasn't able to find a free locker. I can imagine that the gym was really packed.

Expérience fantastique: I have been working out for 4+ years and have always struggled with squatting form and depth. In my first session with Erdal I saw and felt a positive change! My form felt much better which allowed me to squat deeper! He also gave some good stretches to facilitate more openness in my hips prior to my leg days!!

Expérience fantastique: This is a fantastic location with an exceptional staff. Erdal guided me through my workouts, offering valuable advice and taking the time to listen and provide pointers where I was struggling. The environment is excellent.

Expérience négative: Very sketchy online billing practices. Would not recommend because they make it impossible for you to remove your card. I'd recommend finding a gym that is run by someone authentic and isn't just after scraping every dollar they can get

Expérience positive: Everything is great except 2 things #1 the sauna isn't very hot, the other goodlifes have the temp set to 90, I'm not sure what this is set to because it's a timer dial, however it's significantly less hotter than it should be #2 there's only 3 blow dryers in the entire womans change room and only 1 of them has hot air, I thought that was a little weird. Other than that great place !

Expérience fantastique: This is a great location with so much to offer and lots of space. They have a sauna, steam room and cold room. Great customer service and well maintained for a super busy location.

Expérience positive: excellent place, there is just one small detail, on Sundays there is no hot water in the showers

Expérience fantastique: EDIT : fixed! Lovely gym otherwise, great staff and ample equipment. Fix the hot water issue, this is very disappointing. That’s bare minimum a patron can expect

Expérience positive: My home gym is 137 Yonge but come to this John st location to use the cold room and massage chairs. I talked with the desk people on Yonge about cancelling my personal training sessions. They said I have to talk to my trainer or the fitness manager at John location. I talked to the desk people at John street and said to talk with trainer or manager. I sent a text message to trainer explaining I need to cancel due to financial reasons she said to come in and talk about my options. I couldn’t come in to talk so she said to read my contract. I can’t access my older emails on my I phone and the library computers are down. When I asked her if she can resend the contract, her response was to read the contract that was sent to me by email.

Expérience fantastique: An okay gym with a sufficient amount of equipment but really busy during peak hours. Only giving this review 5 stars because of the customer service, and in particular to the front desk staff employee Jojo! That guy is extremely kind, does beyond what is expected of his role and makes the gym a much more welcoming place!

Expérience négative: Came here for the steam room. Once again no clear instruction as to how to turn it on. The staff out of all people also did not know how to turn it on. Ended up wasting time trying to figure it out. Why advertise a service if it doesn't even work??

Expérience fantastique: I've been a Goodlife member for a couple months now and signed up for the 7 pack training session (7 - 1 hour sessions). I was fortunate to get Kirstin as my personal trainer. She was so helpful and friendly. I was feeling nervous at the beginning because I don't know how to use the equipment. Kirstin taught me everything and made me feel so comfortable. Now I can use the equipment with confidence. Thank you, Kirstin!!! I also really liked that when you are with your personal trainer, you are in a private room. It's more intimate and you can focus and learn more without being distracted by others. The gym itself is nice! It is my favourite location in the city. Lots of equipment and treadmills. Very clean and the staff is always friendly. I've taken a yoga class and really enjoyed it. I am excited to try the other classes. :D

Expérience fantastique: I've been coming to this location for around a year and I've been loving it so far, my trainer Joseph has been amazing and focused on my progress and building a plan that helps me meet my goals. I also really love the boxing classes taught by Evan, they're a great workout and Evan does a great job teaching the techniques and form while also making it an enjoyable experience

Expérience fantastique: Took 20+ boxing classes with Evan. Great coach and fun environment. Makes time outside of classes for additional help with exercises.

Expérience fantastique: I was skeptical about boxing at first but still ended up giving it a try. Glad that I made that decision because my coach - Evan Zanolla is such a knowledgeable and passionate instructor. He has always kept everybody in our classes motivated with group challenges and he has the capacity to change things up and make the workout interesting. I also love the size of each class, 4-5 people with 1 instructor so everybody can always stay engaged, and have a chance to spar with different partners.So for anyone who’s interested, I highly recommend you to give a try. Surely you will have a great time

Expérience fantastique: Had the best boxing class experience with Evan. He’s the right trainer/instructor for boxing classes. I recommend him a 100%

Expérience fantastique: The gym is clean, and the staff are friendly and welcoming. I also highly recommend Evan's boxing class. It's super intense but fulfilling. I've learned so many great techniques, and getting to spar with others really lets you test out what you've learned. Plus, the stretching at the end of each class helps you relax. It's also a fantastic way to boost your confidence

Expérience fantastique: My trainer Evan is an excellent boxing trainer with lots of enthusiasm and knowledge about the sport! I have been attending his group boxing classes every Monday and Thursday for the past month. I strongly recommend people to give it a try! It is a beginner-friendly class!

Expérience fantastique: If you're looking for a boxing coach, Evan Zanolla is your man! His coaching methods are full of great and right techniques, plus he has lots of knowledge and practical skills. I like that the class involves different aspects such as individual work, coach time, equipment, pair time, actually understanding and learning the right way to do boxing and more. What I like the most about Evan is his ability to set the right mindset for people. Boxing isn't only about the body, it connects you mentally and physically, and with every class, I'm learning more and more, thanks to Evan and his coaching. He is a coach, who wants you to succeed. His way of coaching, commitment, and personality are the best of the best. Also, I'm a Southpaw (left-hander), and Evan is a coach, who took this fact and taught me interesting techniques to upgrade my boxing skills and knowledge, he also taught me how to switch my leading hands the right way. I appreciate this and everything so much. I can continue this review but the better idea is to go yourself, look for Evan, and dive into the world of boxing with such an awesome coach. Thanks to Evan, I'm becoming a better person every day! Good luck everyone with your leveling-up boxing journey

Expérience négative: Smells terrible and is always full. Also not 2 weeks cancellation notice like they advertise it is actually a month they will deduct 1 more payment from the date you give them notice so beware.

Expérience fantastique: Love working out this gym. It’s always clean and staff are insightful.

Expérience fantastique: Highly recommend this location! Welcoming vibes, clean, helpful staff, a great front desk team, and coaches, and I had an awesome experience with Evan Zanolla for my training sessions! He is very knowledgeable, positive, and attentive! He was able to understand my current state, aspiring goals + lifestyle and put me on the right track and program, and I started to see results even in the early stages of my fitness journey! Also, if you're a new person to the sports world or didn't get back to it for a long time, feel free to ask the team, they'll find you the right membership! Thanks to Eric from the management team, he did this to me. For me, this location is 10/10. Good luck everyone with your journey!

Expérience négative: I had planned my whole Saturday, including working out before meeting up with my friends, but when I asked a towel at the reception, they sad after 7pm they don't give towels. I pay so much for this membership to not have to carry towels around...

Expérience fantastique: Such a clean gym and is a good environment for people starting out their gym journey! Employees are super kind and helpful and work with you

Expérience négative: I had cancelled my membership for both my fiance and I and was told that my last payment would be on Jan 26th 2023. 6 payments followed after this last payment for a total of $208.92. I have requested phone calls with no luck. I have been in a lengthly email thread that is not going anywhere. When I ask a question the responses are quotation from your policy. The argument on Goodlife part is that cancellation needs to come from each member. The cancellation email came from a shared email from both my fiance and I. Yet the quoted policy has no verbiage of shared email. The questions that I also would like answered aside from getting my money back is - Please walk me through the process that GoodLife takes when one member decides to end their membership. What steps does GoodLife takes to ensure and inform the other member of; -The change of terms -Ensure that the payment method either remains the same or a new change is provided etc. I have left a complaint on your BBB and sent you an email to you HQ.

Expérience négative: Was very disappointed in my experience here. Was pressured into joining personal training, with the caveat that I had 10 days to opt out. When I did opt out instead of refunding me they charged me an additional $300 without providing a reason. They took $611 from me. I received about half back then they used it to bill my membership and then cancelled my membership. Spent about a $1,000 dollars only to have the manager not answer any of my emails. Will not be visiting any of the Good Life locations in the future.

Expérience négative: The moment I steeped in, its valture after your meat or membership. They made me so uncomfortable that I had to drop idea of joining gym. Overselling hurts actually

Expérience fantastique: Nice and clean; no free parking but not surprised given its location in downtown core! The set up is a bit strange but that’s not a reflection of the gym service itself. There are 2 levels and for the most part, it flows as well as you can imagine!

Expérience négative: No any services, the front desk John said customer should stop “ balm”him bc nothing is his business . ( I ask his question about personal training and how can I contact manager ) lol

Expérience fantastique: Best vibe of any Goodlife I've been too. Music selection is absolutely fire, equipment is well maintained and the vibe is moody in the best way possible. Only downfall is parking, they only validate after 4 or on weekends.

Expérience fantastique: Thank you to Chantal for the amazing service! I called to cancel my membership and she explained different potential options without being pushy and was extremely accommodating ! So friendly!

Expérience fantastique: Joaquin aka jojo is a gem in this location, he accepted politely to give me a tour of the installations although it was not exactly his duty. He spread good vibes all around. Me and my partner enrolled just because of him. The saleswoman came late due to a miscommunication between the website application and this location. Her way to attend people is okay... she could do better Overall this location is good

Expérience négative: I wish u could give 0 stars due to one staff member, Went in here very excited and came out extremely disappointed with the service from just l one girl who worked here. It’s sad that all the other nice employees get over looked because one employee gives you a very hard time. I am not sure if she was a manager or not but This employee was very rude from the moment we stepped into the building, her tone was extremely rude and disrespectful . She was working at closing shift on Thursday and had long black hair and was of asian ethnicity. She was very condescending when giving us directions as it was our first time at this gym. After that She yelled at us 2 more times to get out at closing time before anyone else was even out of the gym . I am not sure why she was acting this way as I didn’t see her treating others in the same manner. Sad that because of one person the whole experience became absolutely horrible. Other than that the actual gym is very clean and a great place to work out, but due to the staff we will not be returning :)

Expérience positive: Nice gym and facilities (including a small steam room). Removed a star because they won't validate parking on Fridays or Saturdays, which costs at least $16. I'm unsure if they validate parking during office hours. They otherwise incorrectly advertise this location as having validated parking on the Goodlife website.

Expérience positive: 3 stars feels a bit generous but it's clean and the racks have bumper plates. I was rather put off with the hard selling I got hit with right off the bat. I was told I had to do an assessment which used 2 hours of my day to give me out dated lifting advice, tell me to drink more water, and ask me completely inappropriate questions about my medical history. After all this it was just to get me to sign up for some classes I didn't want. I maintain my membership for now, but I can't, in good conscience, recommend this gym over other weight rooms within the city. Especially for what they charge

Expérience négative: One of the worst saunas in the GTA. Godlike is known for this. If you're coming for the sauna look into other gyms. This place is also packed to the gills

Expérience négative: You have to pay approx. 100+ dollars just to check your body composition ONCE. If you're looking to waste money on features that can be provided in other gyms definitely go here...

Expérience fantastique: I am a member at the GoodLife Fitness Toronto Richmond and John branch, and work out under the supervision of trainer Clementine Nauzin. Clementine has demonstrated solid capabilities in understanding my body traits, and a great command of workout movements (free weights and machines). A month after I started working out, I could notice my body improving for the better. In addition, she is a pleasant trainer who pushes me to complete the workout sets no matter what!

Expérience fantastique: Colin Gomes is an excellent trainer, he brings a wealth of knowledge combined with his positive fun personality. I trained with Colin for a year and it was one of the best investments I have ever made. Thank you Colin for all your help in assisting me to reach my fitness goals!

Expérience fantastique: I attended Colin’s boxing classes this summer and have nothing but positive things to say about his class. His sense of humour, along with his detailed knowledge about the body’s anatomy, and what kind of workout would work for all levels is commendable. I was able to meet my fitness and weight goals this summer, because of his class. Must attend for anyone who has an inclination for fitness and boxing.

Expérience fantastique: This gym is amazing! Equipments, desk, lockers, amenities... everything’s absolutely great. All the staff members are all smiles ~ super nice and friendly. Phil and Nick are Awesome! :)

Expérience fantastique: As far as Goodlife gyms go, I have no complaints at all. It can get quite busy at times, but this makes sense given the location. I find the front desk staff (and the employees generally) to be really friendly, welcoming and helpful, and I've never had a bad experience with anyone. Shout out to my personal trainer Jordan who takes excellent care of me.

Expérience négative: Earlier this week I overheard an assistant fitness manager named George being incredibly rude and berating to another woman at the counter. It was so uncomfortable that the customer burst into tears, and it was upsetting to witness how shaken she was. I have been working out at this location for a while now, and it is not the first time that fitness managers have made the gym feel like a unwelcoming environment. I am writing this review to ask Goodlife to reconsider their employment values, in hopes that other customers do not experience similar treatment at the hands of this particular employee.

Expérience négative: My girlfriend just came home from this gym crying because an assistant fitness manager named George was berating her for "abusing the time of workers"... simply because something had come up last minute and she had to cancel an appointment. The rest of the staff were very apologetic and courteous, but there was never an apology from George. Completely disgusting and unprofessional from this employee. It goes without saying that we will not be using this location so long as George continues to work there.

Expérience fantastique: Amazing team and great management that has helped me lose 35+ pounds in just 2.5 months. Can't recommend enough!

Expérience fantastique: I’ve been going to this gym almost everyday before I go to work and the amenities and staff are spectacular. I especially would like to highlight a day I came in, yesterday June 29th I was mid workout and started to feel lightheaded and nauseous. I quickly moved to the front desk to ask for assistance and was greeted with such attentiveness and kindness from Sam and Matthew. Sam quickly asked me questions and told me to sit down and drink some water. She then asked a couple more questions, like if I needed food etc. She offered to get me a donut and even asked what flavour I wanted. Sam went out to get it and came back so fast. Matthew, also attended to me and had a nice conversation about how I’m feeling and how he’s there to help in any way I need. I started to feel like new after eating the donut and resting a bit. Thank you so so so much to both Sam and Matthew for being so kind and helpful. They are shining examples of what fantastic customer service is and what it should be worldwide! P.S I think they deserve a raise or some form of gift :)

Expérience fantastique: Colin Gomez is an amazing personal trainer, he will listen well and go above and beyond consistently. Extremely knowledgeable and helpful, not to mention fun.

Expérience fantastique: Great gym - loads of equipment in a wide variety so there's something for everyone, and the classes are really good too.

Expérience fantastique: So I realize after going here that (although still very nice), I must be going to the dumpy Goodlife. This location puts the rest to shame. I love the layout- there are nooks and hideaway spots with lots of equipment where you don’t have to feel like you’re on display. It feels clean and modern and the locker room has steam, sauna, and cold refresh room. I feel like Goodlife acquired this gym from like Caesar’s Palace or something. It’s a bit far away from me so it won’t be my home gym but I like switching it up and will be back.

Expérience fantastique: Monique is my hero! My wedding ring fell out of my pocket in the change room without me realizing until I got home. After calling the club Monique searched high and low and recovered it for me hiding under a bench. Thank you for such great service ☺️

Expérience fantastique: This is the best GoodLife downtown, staff are very friendly, gym is always clean and equipment always up to date. It does get busy at certain times in the day but that’s to be expected

Expérience fantastique: This is the best GoodLife downtown, staff are very friendly, gym is always clean and equipment always up to date. It does get busy at certain times in the day but that’s to be expected

Expérience négative: Staff are lazy watching YouTube. Gym is always a mess plates all over the floor nothing is ever racked and trainers contribute to the problem then have the nerve to pester for referrals.

Expérience négative: In January 2022 while Ontario was still in lockdown, I called Goodlife to make sure my membership was still on hold. The lady on the phone informed me that they could no longer leave my membership on hold and that I would need to start paying my membership fees again. I explained to her that since covid was still surging that I would not be going to the gym. She became very rude at this point, telling me that they put my membership on pause as a favor and that I couldn't expect them to continue to not collect fees. So I asked her to cancel my membership since I did not see the point in paying for a membership that I was not using. She did not even try to keep me as a member, and she continued to be rude and curt over the phone. In April I began returning to work. I called Goodlife to get my membership back. They said that yes I could continue my membership and would not have to start over as a new member. I have been a member for 8 years. However when my fees came out of my account they are more than double. Also I no longer have towel service. I go to the gym with 2 of my co-workers. They were never told that their membership could not be paused. They continued being members and when they went back to work in April they returned to the gym. Their memberships are the same and price has not increased. They also still receive towel service. Not cool.

Expérience négative: One of the WORST GoodLife locations I came through.! Literally, No space to workout. Actually this gym is specifically for personal training. Normally we are not allowed to use studio, boxing room, yoga room and so on. There is one more small space at top floor which is never organized with the dumbbells. At downstairs, normally all benches are occupied or no dumbbells. When we are trying to cancel our membership this guys are telling like I need to wait until 30 days to cancel, I understand your policy but why should I waste money in this gym where completing my workout it takes like 2 hrs just roaming here and there to find machines and dumbbells. Really this location is Not Recommended. Staff is also very unhelpful, They don’t let you go when you are cancelling the membership giving 100 reasons to pay before canceling the membership. Literally, I needed to go to a different GoodLife location for a help in cancelling my membership.

Expérience fantastique: It’s a nice gym well equipped. I love that they have a steam room and cold room. Very spacious and clean facility. Thank you to Stan for welcoming me and giving me a positive experience everytime I visit