World Gym Rosemère
Informations sur World Gym Rosemère
J7A 2H7, Rosemere
Heures d'ouverture
- Lundi: 5:00 AM – 12:00 AM
- Mardi: 5:00 AM – 12:00 AM
- Mercredi: 5:00 AM – 12:00 AM
- Jeudi: 5:00 AM – 12:00 AM
- Vendredi: 5:00 AM – 9:00 PM
- Samedi: 8:00 AM – 8:00 PM
- Dimanche: 8:00 AM – 8:00 PM
World Gym Rosemère: Avis
Expérience négative: Un gym qui va prendre ton argent le plus vite possible, mais aucun service après. Si tu veux te faire traiter comme un numéros, t'es a la place !
Expérience fantastique: Amazing gym! Fantastic price for all the equipment, pool, and group classes you get. It’s spotless, and the staff is super friendly!
Hi Damiano, Thank you for the wonderful feedback! We're delighted that you find value in our equipment, pool, and group classes, and we’re thrilled that our cleanliness and friendly staff have made your experience even better. Looking forward to seeing you again soon! Best regards, World Gym Quebec
Expérience fantastique: World Gym is amazing! Top-notch equipment, always clean, and the staff is super friendly. Great value for the price—highly recommend for serious fitness lovers!
Hi! Thank you for the amazing review! We're delighted that you appreciate the top-notch equipment, cleanliness, and friendly staff. It's fantastic to know you find great value in our offerings. We appreciate your recommendation and look forward to supporting you on your fitness journey! Best regards, World Gym Quebec
Expérience négative: Very bad experience, harassing team to get client annual renewal of contract despite their medical conditions, just call to ask for money and join. I have a cancer with treatment, cannot continue my training nor doing a renewal and I was harassed by a girl that calls me and ask me to go for renewal, despite that I already had a call several months ago to advise about my conditions, cancelation and no renewal until I have the go from medical specialist. I was subscribed only for the pool that has very limited access and every years issues with bath and pool and repair going on. Do not trust this business, when they loose customer, they start to harass existing ones to sign for renewal and they start their open door ads.
Hi Fatima, We’re sorry to hear about your experience and the challenges you’ve faced during a difficult time. We want to assure you that we take matters like this seriously. We regret any miscommunication or inconvenience caused and will investigate this further to ensure it doesn't happen again. If you’re open to it, please reach out to us directly at [email protected] so we can address this matter more personally and provide a resolution that respects your circumstances. We wish you all the best with your treatment and recovery. Best regards, World Gym Quebec
Expérience positive: would be great if there were non moving smith machines that can go all the way to the bottom... can't do hip thrusts there unless its on the hip drive machine....
Hello Mari, Thank you for your suggestion! We appreciate your feedback about the Smith machines. Adding non-moving Smith machines that allow for full range of motion, especially for exercises like hip thrusts, is a great idea. We will definitely take this into consideration as we review our equipment and plan future upgrades. Your input helps us improve our gym and better serve our members. Thanks again for your valuable feedback! Best regards, World Gym Quebec
Expérience fantastique: Best Gym ever!!!!!
Hello SheffGio, Thank you so much for the enthusiastic feedback! We’re thrilled to hear that you think our gym is the best. Your support means a lot to us. We look forward to continuing to provide you with an excellent fitness experience! Best regards, World Gym Quebec
Expérience négative: Worst service I ever had. This gym basically robbed me of my money. Go to any other gym. DO NOT SIGN UP TO WORLD GYM!
Hello Armen! Thank you for sharing your feedback. We are truly sorry to hear about your experience. At World Gym, we strive to provide the best service to our members. We would appreciate the opportunity to address your concerns and work towards a resolution. Could you please reach out to us directly at [email protected] with more details about your experience? This will help us investigate the issue further and ensure that it is resolved promptly. Thank you for bringing this to our attention. We value your feedback. Best regards, World Gym Quebec
Expérience fantastique: Amine Gemayel is simply amazing coach , there is no need to write a three-page text or say anything more about him. He is a very dedicated coach , he is an excellent communicator, very positive, and always in a good mood. He also gives motivation and raises morale. And I highly recommend it to anyone who is in need. Henry Hachem .
Hello Henry, Thank you so much for your kind words about Coach Amine Gemayel! We’re thrilled to hear that his dedication, positivity, and motivational skills have made such a positive impact on your experience. We appreciate your recommendation and are glad to know you’ve had such a great experience with him. If there’s anything more we can do to support your fitness journey, please don’t hesitate to let us know. Best regards, World Gym Quebec
Expérience négative: Horrendous to say the least, it is always about money, money and money again. If you take VIP don't expect even a minimum, oh btw the pool is always closed when you need it most, I never had any consultation initial or otherwise which they promise you with membership. They took my picture dozen times and each time I would show up the machine would block me from entering cause there was never a photo so an attitude from the person at the reception... I went to change my VIP to a regular one cause I barely go there anymore and it is time to change the answer is pay money to downgrade Hilarious the place is for losers so think hard!
Hello Mian, We're sorry to hear about your experience, and we appreciate you bringing these concerns to our attention. Your feedback is important to us as we strive to improve our services. We apologize for any inconvenience you've encountered regarding our VIP membership benefits, pool availability, and the issues with the photo recognition system. This does not align with the level of service we aim to provide. Please contact us at [email protected] so we can discuss your specific situation further and work towards a resolution. Your satisfaction is important to us, and we are committed to addressing your concerns promptly. Thank you for sharing your feedback with us. Best regards, World Gym Quebec
Expérience fantastique: this gym is amazing and the staff is awesome:)
Hello Najwa! That's great to hear! It sounds like you're having a fantastic experience at the gym. If there's anything specific you'd like to share about why you find it amazing or about the awesome staff, feel free to let us know at [email protected]. Best regards, World Gym Quebec
Expérience fantastique: I love this gym, super clean and staff is very friendly and honest
Hi Hilda, Thank you so much for your positive review! We're thrilled to hear that you love our gym and find our staff friendly and honest. We strive to maintain a clean and welcoming environment for all our members. Thanks again for your support, and we look forward to seeing you at the gym soon! :)
Expérience positive: It's a nice enough gym, but soke equipments have been broken for a bit now and they haven't been fixed.. (a week for a rowing machine now..) and there is no enforcement of any sanitary and odor rules.. so ppls leave their swass on the machines without cleaning it and pepe the pew is never told yo calm down on the perfum.. making it rhat some of us with allergies or asthma have to quit our workout because others have decided the gym was a pick up place... It's very frustrating to say the least.. Update 23 mai.... Le perfume, il peut y avoir des signe, et un msg sur l'intercom 1 fois par heure aiderait.. Presenteent 2 filles ur les rameuses m'empeches de rammer..j'etouffe et je dois quitter mon workout... Je payer pour quoi si je peux pas faire mon workout sur les rameuse#
Hello Solyne, We're glad to hear that you find our gym nice, but we apologize for the issues you've encountered. We understand the frustration caused by broken equipment and assure you that we're working to get the rowing machine and others repaired as soon as possible. We do have policies in place to ensure members clean the equipment, with signs posted throughout the gym. However, we will increase our efforts to remind everyone to adhere to these rules. Regarding the use of perfume, we understand your concerns, but unfortunately, it's something we cannot control directly. Thank you for bringing these matters to our attention. We are committed to improving our members experience and will address these issues promptly. Thank you and wishing you a wonderful day ahead!
Expérience positive: Staff is great In need of new equipment and update showers
Bonjour Ray, Nous sommes vraiment heureux que vous ayez trouvé notre personnel formidable ! Vos commentaires sur la nécessité de nouveaux équipements et de douches mises à jour sont appréciés. Nous prenons note de vos suggestions et travaillons activement pour améliorer continuellement nos gyms afin de mieux répondre aux besoins de nos membres. Merci et bonne journée à vous! :)
Expérience négative: Did not change my card for about 2 years and it ripped because of how old it was. They still charged me 20$ for a new one…
Hi Matt, We apologize for the inconvenience you experienced with your membership card. We understand your frustration and appreciate your feedback. Our goal is to provide the best service possible, and we will review our policy regarding card replacements to better serve our members in the future. If you have any further concerns or need assistance, please feel free to reach out to us directly at [email protected]. Best regards, The World Gym Quebec Team
Expérience fantastique: Coach Amine Gemayel is friendly caring and professional. Besides the good results, It is fun and pleasure training with him…
Hi Michel, It's wonderful to hear such positive feedback about Coach Amine! We're thrilled that you found your training experience enjoyable and rewarding. Thank you for sharing your experience, and we're glad to have Coach Amine as part of our team. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. Best regards, World Gym Quebec
Expérience fantastique: I really enjoy my full body workout with Coach Amine,he is always happy,carefully and motivate us to become the better version of ourselves in this matter
Hello Henry, Thank you for your feedback! We're thrilled to hear that you enjoy your full body workouts with Coach Amine. His positivity and motivation are truly inspiring. Keep up the great work, and thank you for being a valued member of our community! Best regards, World Gym Quebec
Expérience fantastique: Great classes especially with coach Amine who is knowledgeable about each muscle and is able to help with injuries literally after 1 session!
Hi Marianna, It's fantastic to hear that you're enjoying the classes, especially with Coach Amine leading them. His expertise in understanding each muscle and his ability to assist with injuries after just one session is truly impressive. It speaks volumes about his knowledge and dedication to helping his clients achieve their fitness goals safely and effectively. Keep up the great work in your sessions with him! Best regards, World Gym Quebec
Expérience fantastique: I have had the pleasure of training with Amine for the past few months and can confidently say that he is an exceptional personal trainer who really knows his stuff. Amine takes the time to understand my goals and customizes each workout to help me progress. He not only knows about fitness and nutrition, but he is also incredibly motivating. His positive energy and support were essential in helping me achieve my goals. Amine's dedication and passion for helping his clients succeed makes him the perfect choice for anyone looking for a great coach. I’m so grateful to have him as my trainer.
Hi Soha! It sounds like you've found an amazing trainer in coach Amine! His dedication to understanding your goals and customizing workouts shows his commitment to your progress. And his positive energy and support must make each session truly enjoyable. It's wonderful to hear about your positive experience! Thank you! Best regards, World Gym Quebec
Expérience fantastique: Nice gym with full equipment availability. . I highly recommend coach Amine Gemayel for his expertise and consistent follow up !
Hey Rony, That's great to hear! Coach Amine is a fantastic trainer! Consistent follow-up and expertise are definitely important qualities in a coach. Keep up the good work and we hope to see you soon! Best regards, World Gym Quebec
Expérience fantastique: Working with my personal trainer (Amine) has been an incredible journey! His expertise and encouragement have transformed my fitness routine. The personalized workouts and motivational support have made a noticeable impact on my overall well-being. I highly recommend Amine to anyone seeking a dedicated and knowledgeable trainer. Thank you Amine for helping me achieve my fitness goals and thank you for teaching me boxing!
Hi Claudia, That's wonderful to hear! It sounds like you've had an amazing experience with Coach Amine. His dedication and expertise shine through in the results you've achieved and the positive impact on your overall well-being. It's fantastic that you've found such value in his personalized workouts and motivational support. Keep up the great work on your fitness journey! Best regards, World Gym Quebec
Expérience fantastique: Great gym , very clean and lots of variety from HIIT to kickboxing TRX and weightlifting
Hello Franco, It's wonderful to hear that you're enjoying the gym and the variety of offerings! We strive to provide a clean and diverse environment to cater to different fitness preferences. If you have any suggestions or feedback on how we can further enhance your experience, feel free to let us know. Keep up the great work with your workouts! Best regards, World Gym Quebec
Expérience négative: I got my membership on December 2023. As I told the lady in the front desk that, I get the membership only for sauna, swimming pool and jacuzzi. She said " everything here is perfect, but when I got my membership, Jacuzzi was closed. They said we fix it." I stop going there. Then I decided to cancel it. The guy said " We have to charge you until the end of your contract." It just ridiculous
Hi Fraidoon, It's disappointing that the facilities you were looking forward to were not available from the start of your membership, despite the assurances given. We are sorry for the inconveniences caused by this situation. Additionally, having to continue paying for a service you cannot use is certainly frustrating. We encourage you to directly contact customer service discuss your situation at [email protected]. Best regards, World Gym Quebec
Expérience fantastique: Hello, I started going to the Gym in February 2024 and I can say that my biggest satisfaction is my personal trainer Eddy. He is professional, encouraging and listens to your needs or issues you may faced and advise you. Thank you coach Eddy for what you’re doing
Hi Vladimir, We're delighted to hear that he's been professional, supportive, and attentive to your needs. It sounds like Coach Eddy has made a significant impact on your fitness journey. We will make sure to pass on your kind words to Coach Eddy. Keep up the great work, and we're here to support you every step of the way on your fitness journey! Best regards, World Gym Quebec
Expérience fantastique: Rise up - YVES LAROCK
Hi James! Thank you for taking the time to rate our location. We are happy to know that you have enjoyed the services rendered at our center. The satisfaction of our community is our priority. RISE UP! We wish you the best of luck in achieving your fitness goals. Best regards, World Gym Quebec
Expérience fantastique: Good workout classes with Amine Gemayel every Monday and Wednesday at 10 am Another good class I recommend is the power yoga with Maher , it’s another level , try it & you will see by yourself all the benefits that provides to your body .
Hi Marwan, That's fantastic to hear! Our workout classes with Amine Gemayel every Monday and Wednesday at 10 am are a hit! We're glad you enjoy them. See you at the next class! Best regards, World Gym Quebec
Expérience fantastique: I enjoy the classes, my favourite instructor is Amine on Mondays & Wednesday. Can’t wait to see my transformation
Hi Jenna, Thank you for rating our location. We're thrilled to hear that you're enjoying our classes, especially with Amine on Mondays and Wednesdays! It's fantastic to have a favorite instructor who motivates and inspires you. We can't wait to see your transformation as you continue your fitness journey with us. Thank you for your dedication and enthusiasm—we're here to support you every step of the way! Best regards, World Gym Quebec
Expérience fantastique: I really love the full body workout class on Mondays and Wednesdays, the instructor Aimne is great, he really know how to motivate you. I hope they don’t cancel this class
Hi Romeo, Thank you for rating our location. We're thrilled to hear that you're enjoying our classes, especially with Amine on Mondays and Wednesdays! It's fantastic to have a favorite instructor who motivates and inspires you. Thank you for your dedication and enthusiasm—we're here to support you every step of the way! Best regards, The World Gym Team
Expérience négative: This gym clearly oversells memberships for their capacity. Imposible to do a workout without people taking you space and machines. Doesn’t matter the time of the day. Dirty pool and disgusting sauna. I pay for flex VIP so that I could cancel anytime I want. Guess what? You require 30 day notice so they will charge the following month. Sounds like a scam Never coming back to any world gym.
Hi Alejandro, Thank you for taking the time to rate our location. We are sorry about the inconveniences caused by the situation. The satisfaction of our community is our priority. You seem to have had a bad experience at our center. In order to understand your situation, please send us an email to [email protected] with as many details you are able to provide us, so we can help you as best we can. We thank you for your patience and comprehension. Best regards, World Gym Quebec
Expérience positive: I had a tour today before my enrollment for VIP membership. The gym is good in terms of machines and facilities. However, the weakest point is the rate calculation for your membership. It’s apparently 25$ +tax on a monthly basis but in fact it is not. Initially, you have to pay 20$ for card, 60$ for enrollment fee, 25$ as sign up due ( which I totally don’t understand why they take this) + your monthly fee that is 25$. Also, you have to pay 20$ twice a year for rate guarantee in March and September each year. So, actually by doing some math, your monthly real membership fee is 37$ +tax. I think it’s better to be more clear with clients and instead of make the membership rate so complex, honestly tell them your monthly fee is 37$ not 25$.
Hi Mohammadreza! Thank you for rating our location. We really appreciate you taking the time out to share your experience with us. We appreciate your feedback to keep growing better. We wish you the best of luck in crushing all your fitness goals! Best regards, World Gym Quebec
Expérience fantastique: Claudia is amazing the best for the spinning
Hi Sarine! Thank you for taking the time to share your feedback. We take pride in providing a great fitness environment for our community and we are glad to learn you enjoy the services rendered at our center and care from our group class instructor Claudia. We hope to always keep growing with you through fitness. Best regards, World Gym Quebec
Expérience positive: The vip members we pay to have an access for sauna and the pool but sauna is closed and the pool is very dirty, otherwise Zumba and spinning classes i highly recommend also the stuffs are nice.
Hi Elizabeth! Thank you for rating our location. We really appreciate you taking the time out to share your experience with us. We appreciate your feedback to keep growing better. The sauna reopened last week and was cleaned. As for the pool, it is closing on the 21st for the bi-annual big cleaning where they take out all the water to do a deep clean and then refill it. We thank you for your patience and comprehension and we wish you the best of luck in crushing all your fitness goals! Best regards, World Gym Quebec
Expérience négative: Please don’t lock the doors to group classes… we pay for these services but if we’re a few minutes late the door is locked. Allowing a 15 buffer is the least you guys can do since we pay for the services… I came to the spinning class on Sunday at 9 am I was at the door for 9:05 and the doors were locked. Even when the receptionist came to help me open the door she couldn’t because the instructor locked it from the inside of the classroom. I understand it’s a group class, and we have to respect the group. But we as customers pay for these additional services so please respect us as customers. We pay for services we should have access to them 24/7. Meet us half way and allow a 15 min buffer
Hi Christine ! Thank you for taking the time to rate our location. We are sorry about the inconveniences caused by the situation. The satisfaction of our community is our priority. You seem to have had a bad experience at our center. In order to understand your situation, please send us an email to [email protected] with as many details you are able to provide us, so we can help you as best we can. We thank you for your patience and comprehension. Best regards, World Gym Quebec
Expérience positive: Omg...the music is so bad.only rap,depressing, doesn't motivate u to work out. Complained so many times. Thinking about changing gym.
Hi Luigi! Thank you for taking the time to rate our location.We appreciate your feedback. Rest assured, we have run your concerns through the proper channels and will do our best to accommodate them. Your satisfaction is our priority. Thank you for your understanding and your patience. We wish you the best of luck in achieving your fitness goals. Best regards, World Gym Quebec
Expérience négative: They music is not motivating at all very disappointed even when we ask to change music they never do !
Hi Vito! Thank you for taking the time to rate our location. Rest assured, we have run your concerns through the proper channels and will do our best to accommodate them. Your satisfaction is our priority. Thank you for your understanding and your patience. We wish you the best of luck in achieving your fitness goals. Best regards, World Gym Quebec
Expérience négative: I've been going to World Gym for years, Before the staff is welcoming in general, everything was ok. But now everything is getting worse. Pool hours continue to decrease. the steam sauna hasn't worked for years on the pretext that a part is missing... the jacuzzi has not been working for months. many machines not working. can you please do what's necessary quickly. Regards.
Hi Chouaib, Thank you for taking the time to rate our location. We are sorry about the inconveniences caused by the situation. The satisfaction of our community is our priority. You seem to have had a bad experience at our center. In order to understand your situation, please send us an email to [email protected] with as many details you are able to provide us, so we can help you as best we can. We thank you for your patience and comprehension. Best regards, World Gym Quebec
Expérience fantastique: I’ve tried 3 world Gym, until now this is my favorite place to workout. Big space enough machines . Try to avoid going 18:00-21:00 cz you will have alot of people . Other times are mostly not crowded. Workers are really nice there.
Hi Francois! Thank you for rating our location. We really appreciate you taking the time out to share your experience with us. We appreciate your feedback to keep growing better. :) We wish you the best of luck in crushing all your fitness goals! Best regards, World Gym Quebec
Expérience fantastique: i love that gym! its cheap per month and i have the daycare plus unlimited tanning plus the sauna and the gigantic pool.. its worth every dollar.
Hi Phily! Thank you for taking the time to share your feedback. We take pride in providing a great fitness environment for our community and we are glad to learn you enjoy the services rendered at our center. :) We hope to always keep growing with you through fitness. Best regards, World Gym Quebec
Expérience négative: The fees seem ok to look at but the extras they add!!!!!! Card fee $20, inscription fee $60, 2x per year a rate Guarantee fee of $20. It’s a racket.
Hi Anthony! Thank you for taking the time to rate our location. We are sorry about the inconveniences caused by the situation. The satisfaction of our community is our priority. You seem to have had a bad experience at our center. In order to understand your situation, please send us an email to [email protected] with as many details you are able to provide us, so we can help you as best we can. We thank you for your patience and comprehension. Best regards, World Gym Quebec
Expérience fantastique: Working with my personal trainer (Guillaume) has been an incredible journey! Their expertise and encouragement have transformed my fitness routine. The personalized workouts and motivational support have made a noticeable impact on my overall well-being. I highly recommend Guillaume to anyone seeking a dedicated and knowledgeable trainer. Thank you for helping me achieve my fitness goals!
Hi Johanna! Thank you for taking the time to share your feedback. We take pride in providing a great fitness environment for our community and we are glad to learn you enjoy the services rendered at our center and care from our coach Guillaume. :) We hope to always keep growing with you through fitness. Best regards, World Gym Quebec
Expérience négative: Worst gym you can ever sign up to. I've been in the past and their service is absolutely awful. I've been trying to get a hold of head office and no call back. Wouldn't be surprised if one day soon they close. They also put a message on my credit bureau I recently found out why I have no idea. I haven't been to their gym since covid and never ever will set a foot there again.
Hi Amanda, Thank you for taking the time to rate our location. We are sorry about the inconveniences caused by the situation. The satisfaction of our community is our priority. You seem to have had a bad experience at our center. In order to understand your situation, please send us an email to [email protected] with as many details you are able to provide us, so we can help you as best we can. We thank you for your patience and comprehension. Best regards, World Gym Quebec
Expérience négative: They gradually eliminate services while increasing charges. Initially, they temporarily took down the Suna stream, which later became a permanent service suspension. Currently, Jacosy is out of service for a minimum of two months. The permanency of this suspension is yet to be determined. Monitoring the situation closely.
Hi B F ! Thank you for taking the time to rate our location. We are sorry about the inconveniences caused by the situation. The satisfaction of our community is our priority. You seem to have had a bad experience at our center. In order to understand your situation, please send us an email to [email protected] with as many details you are able to provide us, so we can help you as best we can. We thank you for your patience and comprehension. Best regards, World Gym Quebec
Expérience négative: I've been going to World Gym for years, the staff is welcoming, but in general everything is getting worse. Pool hours continue to decrease. the steam sauna hasn't worked for years on the pretext that a part is missing... the jacuzzi has not been working for 5 weeks which generates condensation in the sauna. many machines not working. can you do what's necessary. THANKS
Hi Aziz, Thank you for taking the time to rate our location. We are sorry about the inconveniences caused by the situation. The satisfaction of our community is our priority. You seem to have had a bad experience at our center. In order to understand your situation, please send us an email to [email protected] with as many details you are able to provide us, so we can help you as best we can. We thank you for your patience and comprehension. Best regards, World Gym Quebec
Expérience fantastique: Friendly+helpful staff, gym is clean and has a lot of different facilities. Not too expensive for what you get. I switched from econofitness and World is way better. Would recommend
Hi Keith! Thank you for taking the time to share your feedback. We take pride in providing a great fitness environment for our community and we are glad to learn you enjoy the services rendered at our center and care from our staff. We hope to always keep growing with you through fitness. Best regards, World Gym Quebec
Expérience négative: I signed up for a VIP #membership at World Gym in 2017. After 2 years I had a car accident and had to stop going. I kept paying my membership thinking that I would eventually go back. A whole paying-year passed and I never recovered completely. I called to cancel my membership. Then I noticed that they kept charging my credit card (I had given my credit card for automatic payments on my file) They called me and threaten me into paying until the end of another year. I reported them as unauthorised charges to my credit card. A couple of years later I see they had sent me to collections and heavily damaged my credit! THEY ARE HUSTLERS AND BLACKMAILERS. DO NOT GO WITH WORLD GYM. I HAVE SEEN OTHER COMPLAINTS OF HOW THEY BLACKMAIL YOU INTO PAYING UP AND THEY WILL REPORT YOU TO THE CREDIT BUREAU WHEN YOU STOP. THEY ARE JUST EVIL AND GREEDY. EVEN WHEN YOUR MEMBERSHIP YEAR IS UP, IT IS AUTO-RENEWABLE AND THEY WILL NOT STOP CHARGING YOUR CREDIT CARD. UPDATE June 2024: they sold what they said I stopped paying because I stopped going to a collection agency and they EXPECTED ME TO PAY 470$ After they ruined my credit THESE PEOPLE ARE THUGS STAY AWAY or READ WHAT THEY ASK YOU TO SIGN! If it’s illegal for phone companies to use contracts WHY SHOULD THEY MAKE YOU USE CONTRACTS THAT LOCK YOU TO FORCEFUL PAYMENTS EVEN THOUGH YOU WANT TO QUIT
Hi Yisel, We deeply regret to hear about your negative experience with World Gym. It's concerning to learn about the issues you faced with your membership. We strive to ensure that all our members understand the terms of their contracts and feel treated fairly. Please contact our customer service directly at [email protected] so we can investigate this matter further and work towards a resolution. Your feedback is crucial in helping us improve our services and member relations. Thank you for bringing this to our attention. We apologize for any distress this situation has caused you. Best regards, World Gym Quebec
Expérience positive: Lacks service and better cleanup... The rules are not reinforced!
Hi Luis, Thank you for taking the time to provide us with your feedback. We have run your concerns through the proper channels and will do our best to accommodate them. Your satisfaction is our priority. Thank you for your patience and your comprehension, Best regards, World Gym Quebec
Expérience positive: If you're considering a membership at this gym, here's a detailed assessment to help you make an informed decision. While it offers good value for the price, there are a few aspects you should be aware of before subscribing: Reception Personnel: The front desk staff may not always have a firm grasp of the gym's regulations, often needing to consult with managers. This could result in longer waiting times, especially during the subscription process or when bringing a guest. Locker Rooms: The locker rooms, unfortunately, don't receive the meticulous maintenance they deserve. It's important to exercise caution, as protruding steel locking tongues on locker doors pose a potential safety hazard. Steam Room: The gym features a steam room, but it is not always as clean and ready to use as one might hope. Regulations: Some of the gym's rules and guidelines are not clearly defined, which can make it challenging to navigate the facility with ease. Day Care: The availability and use of the daycare services provided are somewhat ambiguous, with many members, including myself, having little to no experience with it. In summary, while this gym offers good value for the price, it's important to note that it may not be perfect. It's more of an "okay" option for your daily fitness needs. Understanding these nuances will help you decide if this gym aligns with your expectations and needs.
Hi Saher! Thank you for rating our location. We really appreciate you taking the time out to share your experience with us. We appreciate your feedback to keep growing better. We wish you the best of luck in crushing all your fitness goals! Best regards, World Gym Quebec
Expérience négative: Pricing is 24 per month vip but they have 3 extra fees obligatory one is admission and card for 68$ the other 2 are rate guarantee fee for 23 each time . Now that's an extra 114$ in your year. Just letting you know as this is non sense how can they charge to enroll then charge to maintain a price during that same year. There is a price on the price . Just don't like the false advertisement.
Hi Carol, Thank you for providing us with your feedback. We appreciate the help to better ourselves everyday. Rest assured that we take every comment seriously. In order to respect your privacy and help you as best we can, please send us an email to [email protected] with as much details as you are able to provide us, and we will do our best to maintain your satisfaction. Best regards, World Gym Quebec
Expérience négative: 45+ min wait time to talk to any representative here in person and over the phone
Hi Lauren, Thank you for taking the time to rate our location. The satisfaction of our community is our priority. You seem to have had a bad experience at our center. In order to understand your situation, please send us an email to [email protected] with as many details you are able to provide us, so we can help you as best we can. We wish you the best of luck in achieving your fitness goals. Best regards, World Gym Quebec
Expérience fantastique: Best gym
Hi Jesska! Thank you so much for taking the time to share your feedback. We take pride in providing a great fitness environment for our community and we are glad to learn you enjoy the services rendered at our center. :) We hope to always keep growing with you through fitness. Best regards, World Gym Quebec
Expérience négative: Customer service and price is obnoxious don’t go
Hi Masih, Thank you for taking the time to rate our location. The satisfaction of our community is our priority. You seem to have had a bad experience at our center. In order to understand your situation, please send us an email to [email protected] with as many details you are able to provide us, so we can help you as best we can. We thank you for your patience and your comprehension, Best regards, World Gym Quebec
Expérience négative: Went yesterday Monday august 14 at 23:30 just to be told they're closing in 30 minutes because the night shift employee didn't show up. I don't live necessary close to the gym. Gas ain't cheap and more importantly my time and energy. No communication, no backup plan, very poor managed if I'm being honest. Just a reminder that last week, the same employee that didn't showed up, had to close the gym at 1am because she had an emergency ( I can understand things happen) but was very rude (very impatient and harassing me to get out in the men dressing room). All that saying, if you're weekly night operations depends on the same employee, I highly suggest to take actions and quickly because people pay their hard earned money to receive a service that they're entitled to.
Hi Taoufike, Thank you for taking the time to rate our location. The satisfaction of our community is our priority. You seem to have had a bad experience at our center. In order to understand your situation, please send us an email to [email protected] with as many details you are able to provide us, so we can help you as best we can. We are sorry for the inconveniences this situation may have caused and we thank you for your patience. Best regards, World Gym Quebec
Expérience fantastique: A very pleasant place to workout. Gym floor, shower and changing areas are all very clean and well maintained. The staff is very welcoming and professional. I highly recommend this magnificent gym!
Bonjour Pamela! Merci d'avoir pris le temps de nous faire part de vos commentaires. Nous sommes fiers d'offrir à notre communauté un excellent environnement de mise en forme et sommes heureux d'apprendre que vous appréciez les services rendus dans notre centre et le service offert par notre personnel accueillant. :) Nous espérons pouvoir continuer à grandir avec vous grâce au fitness. Cordialement, World Gym Québec
Expérience fantastique: Great Gym..Only issue is that many members do not return the equipment back to there designated place.
Hi Edward! Thank you for rating our location. We take pride in prioritizing our community. Your feedback is greatly appreciated! Keep growing through fitness everyday! Best regards, World Gym Quebec
Expérience fantastique: Professional and very helpful staff here . Thank you for your service
Hi Nasir! Thank you for taking the time to share your feedback. We take pride in providing a great fitness environment for our community and we are glad to learn you enjoy the care and professionalism from our staff. :) We hope to always keep growing with you through fitness. Best regards, World Gym Quebec
Expérience négative: Closed during COVID and unable to provide services. Collections agency comes to collect $90.49 two years later without warning from the gym. Disgraceful.
Hi Jason, Thank you for providing us with your feedback. We appreciate the help to better ourselves everyday. We are sorry to hear that you are having a bad experience at our center. Rest assured that we take every comment seriously. In order to respect your privacy and help you as best we can, please send us an email to [email protected] with as much details as you are able to provide us, and we will do our best to maintain your satisfaction. We thank you for your patience and your comprehension. Best regards, World Gym Quebec
Expérience négative: Worst client experience ever!!! During COVID, World gyms were closed and were still collecting payments from my credit card while other gyms had options to hold payments and restart payments once gym reopened. After asking them to hold off on payments cause I had no guarantee that the business wasn’t going to close (bankrupt or other), and to start them up again after they would reopen, they refused and I decided to change my credit card to stop them from taking payments. There were two months left to my membership and decided never to go back since they had refused to stop taking my payments while they were closed. Two years later, I receive a letter from a collection agency in the amount of 119.21$. I paid that amount not to affect my credit but I want to let people know how world gym treats their clients. I was a client of world gym for over 2 years prior to COVID without any issues. Clients, be ware!!!
Hi Carole, Thank you for providing us with your feedback. We appreciate the help to better ourselves everyday. We are sorry to hear that you are having a bad experience at our center. Rest assured that we take every comment seriously. In order to respect your privacy and help you as best we can, please send us an email to [email protected] with as much details as you are able to provide us, and we will do our best to maintain your satisfaction. We thank you for your patience and your comprehension. Best regards, World Gym Quebec
Expérience fantastique: Great place friendly staff members
Hi Johnny! Thank you for taking the time to share your feedback. We take pride in providing a great fitness environment for our community and we are glad to learn you enjoy the services rendered at our center and care from our staff. :) We hope to always keep growing with you through fitness. Best regards, World Gym Quebec
Expérience négative: Took money from my bank account without authorization. big scam and full of creeps.
Hi L K , Thank you for rating our location. Rest assured that we take every feedback seriously. In order to understand your situation better and respect your privacy, please send us an email to [email protected] and we will do our best to accommodate your concerns. We thank you for your comprehension and your patience. Best Regards, World Gym Quebec
Expérience négative: No one ever puts their weights back. Weights always missing, either brought into the womans training room or the vip room. Never brought back, no staff on floor telling anyone to put weights back. The website doesn’t help either, there’s no clear way to remove my membership or to even sign in and see my membership. Stay clear from this gym
Hi y m ! Thank you for rating our location. We want to apologize for any inconvenience this situation may have caused. We really appreciate you taking the time out to share your experience with us. We appreciate your feedback to keep growing better. We have run your concerns through the proper channels and will do our best to accommodate them. We thank you for your comprehension and your patience. Best regards, World Gym Quebec
Expérience négative: We cancel our membership 4 days after registering because we moved out of town and they charged us 3 months !! Booooo
Hi Nathalie, Thank you for providing us with your feedback. We want to apologize for this situation and the inconveniences it has caused. We appreciate the help to better ourselves everyday. Rest assured that we take every comment seriously. In order to respect your privacy and help you as best we can, please send us an email to [email protected] with as much details as you are able to provide us, and we will do our best to maintain your satisfaction. We thank you for your comprehension and your patience. Best regards, World Gym Quebec
Expérience négative: "I had an absolutely terrible experience at this gym. Not only was the customer service incredibly rude and unhelpful, but I also suspect that they were running a scam. They renew your membership without any consent and also they charge you extra. This is not safe at all! In addition to the billing issues, the gym was also dirty and poorly maintained. The equipment was old and outdated, and several machines were broken or in need of repair. Overall, I would strongly advise against joining this gym. The customer service is terrible, and it seems like they are more interested in scamming their members than providing a quality fitness experience. Save yourself the hassle and find a better gym elsewhere."
Hi Mahe , Thank you for providing us with your feedback. We want to apologize for this situation and the inconveniences it has caused. We appreciate the help to better ourselves everyday. Rest assured that we take every comment seriously. In order to respect your privacy and help you as best we can, please send us an email to [email protected] with as much details as you are able to provide us, and we will do our best to maintain your satisfaction. We thank you for your comprehension and your patience. Best regards, World Gym Quebec
Expérience négative: the staff was very rude! It was clear that she didn't want to work there. She told lies! I went to cancel my membership, she asked for my name and she told me the cancellation request had been sent. When I asked her for my profile, she replied that she couldn't find my name!!! Like with ?? Then I asked him if the request is sent? She told me that if I can't find you in my system, management won't find you either? like are you serious?? BIG SCAM! Be aware!! They renew you membership without telling you and add additional fees with it. SCAM SCAM SCAM! Worst gym services EVER. it's so complicated to cancel a subscription with them. SCAM!
Hi M , Thank you for providing us with your feedback. We want to apologize for this situation and the inconveniences it has caused. We appreciate the help to better ourselves everyday. Rest assured that we take every comment seriously. In order to respect your privacy and help you as best we can, please send us an email to [email protected] with as much details as you are able to provide us, and we will do our best to maintain your satisfaction. We thank you for your comprehension and your patience. Best regards, World Gym Quebec
Expérience fantastique: Great employees, work hard during these hard times with lack of staff. Love world Gym!
Hi Rola! Thank you for taking the time to share your feedback. We take pride in providing a great fitness environment for our community and we are glad to learn you enjoy the services rendered at our center and the care from our staff during these days where the temperature does not want to cooperate. :) We hope to always keep growing with you through fitness. Best regards, World Gym Quebec
Expérience négative: Always crowded 24/7
Hi Shafeeq! Thank you for rating our location. We really appreciate you taking the time out to share your experience with us. We appreciate your feedback to keep growing better. We thank you for your comprehension and your patience. Best regards, World Gym Quebec
Expérience positive: I don’t come to this branch very often, but I come when I am in the area since I have VIP membership. No idea about the management, but over all this one is spacious, has variety of machines and equipment, good amount of dumbbells, and many cardio machines. Don’t high up you expectations but overall it’s fairly good one.
Hi Issa! Thank you for taking the time to rate our location. We appreciate your feedback to keep growing better. We really appreciate you taking the time out to share your experience with us. We are happy to know that you have enjoyed the services rendered at our center. We wish you the best of luck in achieving your fitness goals. Best regards, World Gym Quebec
Expérience fantastique: Amazing customer service especially Rosalie. She helped me a lot and follow up my issue. A big
Hi Najeeb! Thank you for taking the time to share your feedback. We take pride in providing a great fitness environment for our community and we are glad to learn you enjoy the services rendered at our center and care from our employee Rosalie. :) We hope to always keep growing with you through fitness. Best regards, World Gym Quebec
Expérience positive: Clean, respectful and great price
Hi Manar! Thank you for taking the time to share your feedback. We take pride in providing a great fitness environment for our community and we are glad to learn you enjoy the cleanliness and the services rendered at our center. We hope to always keep growing with you through fitness. Best regards, World Gym Quebec
Expérience positive: Nice place. Nice people. Recommended.
Hi James! Thank you for taking the time to share your feedback. We take pride in providing a great fitness environment for our community and we are glad to learn you enjoy the services rendered at our center and care from our people. :) We hope to always keep growing with you through fitness. Best regards, World Gym Quebec
Expérience négative: Its been two months that I registerd with my wife she got her member card after a week but my card until now its not ready so every time I have to come and wait until I show someone my papers so they let me in
Hi Sarkiss, Thank you for providing us with your feedback. We want to apologize for the inconveniences this situation may have caused. We appreciate the help to better ourselves everyday. Rest assured that we take every comment seriously. In order to respect your privacy and help you as best we can, please send us an email to [email protected] with as much details as you are able to provide us, and we will do our best to maintain your satisfaction. We thank you for your comprehension and your patience. Best regards, World Gym Quebec
Expérience négative: The Gym is Good the Trainer is Great but the Management ( concerning the contract ) this is just too bad for the World Gym They said that the contract cannot be resiliated and in the contract it is clearly mentioned that I can stop my Semi private courses by sending a signed " avis" asking to stop the courses . After I spoke several times and called to cancel and did cancel my courses and not my membership: the " management " still took money from our credit cards and when I asked why they said you can't break the contract ( either you have to pay or find someone that take the courses on your behalf and this person continues to pay the remaining amount for the year ) I have a meeting with the " management" tomorrow to see what to do about that . But my guess is that a Law suit is on its way .
Hi Anthony, Thank you for providing us with your feedback. We want to apologize for any inconvenience this situation may have caused. We appreciate the help to better ourselves everyday. Rest assured that we take every comment seriously. In order to respect your privacy and help you as best we can, please send us an email to [email protected] with as much details as you are able to provide us, and we will do our best to maintain your satisfaction. Best regards, World Gym Quebec
Expérience négative: Not enough space and equipment People do not clean after using machines Too crowded machines and benches always taken …
Hi Alice! Thank you for taking the time to rate our location. We appreciate the help to better ourselves everyday. The satisfaction of our community is our priority. Rest assured, we have alerted management of your concerns and will do our best to accommodate them! Thank you for your understanding and your feedback. We wish you the best of luck in achieving your fitness goals. Best regards, World Gym Quebec
Expérience négative: On coupe les cours, on coup les services et il y’a quelque jours on n’avais même pas d’eau chaude donc pas de douche, les instructeurs sont excellents ils apportent même don système de son car le système de son dû gym ne fonctionne depuis deux mois.
Expérience négative: What's a bad service, super visor don't speak English with an anglophone client, and so rude, check who's this employee from the schedule, today is Saturday January 14, 2023 at 5:50 pm.
Hi Khawla, We really appreciate you taking the time out to provide your feedback and we are sorry for the inconveniences caused by this situation. We have alerted management and will do our best to resolve them. We hope to satisfy your concerns. We thank you for your comprehension and your patience. Best regards, World Gym Quebec
Expérience positive: I subscribed, they gave me a card, took a picture and let me in… 3 people behind the counter and nobody told me where and what are available in the facility.
Bonjour Pekaywi, Merci d'avoir pris le temps d'évaluer notre établissement. La satisfaction de notre communauté est notre priorité. Soyez assuré que nous avons avisé la direction du centre de vos préoccupations et que nous ferons de notre mieux pour les satisfaire! Nous vous remercions de votre compréhension et vous souhaitons la meilleure des chances pour atteindre vos objectifs de fitness. Cordialement, World Gym Québec
Expérience négative: its was good gym till 2020, But since then ,, they gym sucks, they close so early, they change the opening hours frequently without any announcement at the website of face book or any social media , many times the gym was like a sauna since the HVAC was not working especially summer times the machine never updated since 5 years at least, many unbalanced, not working properly, & moreover if one damaged ! it takes 2 months to be replaced several benches are dangerous, they could be broken while doing heavy weights i used to recommend this gym to many friends, but not anymore .
Hi Maxime, Thank you for rating our location. Rest assured that we take every feedback seriously. In order to understand your situation better and respect your privacy, please send us an email to [email protected] and we will do our best to accommodate your concerns. We thank you for your comprehension and your patience. Best Regards, World Gym Quebec
Expérience fantastique: I enjoy Amin's classes I alors love Maher classes Both for sure are the best in their work!
Bonjour Maryam! Merci d'avoir pris le temps de noter notre emplacement. Nous sommes contents de savoir que vous avez apprécié les services rendus dans notre centre. La satisfaction de notre communauté est notre priorité. :) Nous vous souhaitons la meilleure des chances pour atteindre vos objectifs de fitness. Cordialement, World Gym Québec
Expérience négative: I don't recommend this gym at all. The gym is over capacity and bad customer services
Hi Mona, Thank you for providing us with your feedback. We appreciate the help to better ourselves everyday. Rest assured that we take every comment seriously. In order to respect your privacy and help you as best we can, please send us an email to [email protected] with as much details as you are able to provide us, and we will do our best to maintain your satisfaction. Thank you for your understanding. We wish you the best of luck in achieving your fitness goals. Best regards, World Gym Quebec
Expérience négative: Hard to train when none of the machine I use works. There are at least 5-6 broken machines. I’m just wondering what happened here.
Hi Ali, Thank you for taking the time to rate our location. The satisfaction of our community is our priority. We understand your concerns and try our best to accommodate them. We have run your concerns through the proper channels and will do our best to accommodate them. Your satisfaction is our priority. :) Thank you for your understanding. We wish you the best of luck in achieving your fitness goals. Best regards, World Gym Quebec
Expérience négative: Been trying to contact head office via email for over a month. No answer. I guess they do not want to discuss the discrimination that takes place in their gyms.
Hi Amanda, Thank you for providing us with your feedback. We appreciate the help to better ourselves everyday. Rest assured that we take every comment seriously. In order to respect your privacy and help you as best we can, please send us an email to [email protected] with as much details as you are able to provide us, and we will do our best to maintain your satisfaction. Best regards, World Gym Quebec
Expérience négative: Very unprofessional and deceiving of World Gym for not allowing me to freeze my subscription even though the staff explicitly told me that I would be able to while signing up. And after wasting my time through several calls and email, I still got denied my request. Staff should also speak more politely to customers and prioritize them over their casual discussions behind the counter.
Hi Moussa, Thank you for taking the time to rate our location. The satisfaction of our community is our priority. You seem to have had a bad experience at our center. In order to understand your situation, please send us an email to [email protected] with as many details you are able to provide us, so we can help you as best we can. We wish you the best of luck in achieving your fitness goals. Best regards, World Gym Quebec
Expérience positive: Would be nice if it was 7/7 24h like econo.
Hi Lucas! Thank you for rating our location. We really appreciate you taking the time out to share your experience with us. We appreciate your feedback to keep growing better. Due to multiple closures, we have unfortunately lost many employees in the last few months. It is therefore impossible for us to return to our 24-hour opening hours for the moment. Please note that this schedule is temporary, simply the time needed to get back to our usual workforce. We wish you the best of luck in crushing all your fitness goals! Best regards, World Gym Quebec
Expérience négative: Most dumbells between the 15-40lb range are missing.
Hi Apo, Thank you for taking the time to rate our location. We really appreciate you taking the time out to provide your feedback. We have alerted management about the situation and will do our best to resolve it. We hope to satisfy your concerns. Best regards, World Gym Quebec
Expérience fantastique: Great gym. Plenty of equipment. Sauna, spa, pool.
Bonjour Luc! Merci d'avoir pris le temps d'évaluer notre emplacement. Nous sommes fiers de donner la priorité à notre communauté. Vos commentaires sont très appréciés. Nous vous souhaitons la meilleure des chances pour atteindre vos objectifs de fitness. Cordialement, World Gym Québec
Expérience positive: Nobody puts their weights back. Many don't have towels and leave their sweat behind. Staff was told many times to put up many signs around the place reminding you to put back your weights and respect the next person waiting to use the same equipment.
Hi, Thank you for taking the time to rate our location. The satisfaction of our community is our priority. Rest assured, we have alerted management of your concerns and will do our best to accommodate them! Thank you for your understanding. We wish you the best of luck in achieving your fitness goals. Best regards, World Gym Quebec
Expérience fantastique: Awesome .People working there are very nice. Gym is clean and a lot of equipments to practice. Group classes are amazing. I like it.
Hi! Thank you for taking the time to share your feedback. We take pride in providing a great fitness environment for our community and we are glad to learn you enjoy the services and care from our staff. We hope to always keep growing with you through fitness. Best regards, World Gym Quebec
Expérience fantastique: Very clean ,equipment is in very good condition, friendly community and users. My 5 stars goes mainly to customer service, the staff is very nice and pleasant .Specifically need to mention that Najwadu at the reception is always smiley and kind, very helpful and happy to accommodate with various inquiries, so professional! Great asset for the Gym
Hi! Thank you for taking the time to share your feedback. We take pride in providing a great fitness environment for our community and we are glad to learn you enjoy the services and care from our staff. We hope to always keep growing with you through fitness. Best regards, World Gym Quebec
Expérience fantastique: Best service! Employees are polite and friendly. Love it
Hi! Thank you for taking the time to share your feedback. We take pride in providing a great fitness environment for our community and we are glad to learn you enjoy the services and care. We hope to always keep growing with you through fitness. Best regards, World Gym Quebec
Expérience fantastique: This place is awesome. People are amazing, the staff is so friendly. The machines are well maintained and the gym is very clean.
Hi! Thank you for taking the time to share your feedback. We take pride in providing a great fitness environment for our community and we are glad to learn you enjoy the services and care from our staff and coaches. We hope to always keep growing with you through fitness. Best regards, World Gym Quebec
Expérience positive: Great place for the price. Absolutely love everything that is included it is unbeatable in the number of different amenities and classes offered. The people who work out here are sociable and wont hesitate to help others out. Judgemental stares are rare and encouragements are the norm from what I've witnessed. The only downside is that the dumbell as well as the plates seem to never get reracked properly by the staff and people who go here don't do it all either. A bit more order would be the only thing this place can add. And if the employees do actually rerack the weights then the rules should be applied a bit more tightly. Everything else is perfect.
Hi! Thank you for taking the time to rate our location. We are happy to know that you have enjoyed the services rendered at our center. The satisfaction of our community is our priority. We appreciate your feedback to keep growing better :) We wish you the best of luck in crushing all your fitness goals! Best regards, World Gym Quebec
Expérience positive: Love the gym but the schedule lacks convenience. Closing at 9pm on a friday and 8pm on the weekend is annoying. The weekend I can understand but friday? Also, the women section would use a smith machine. The mixed part of the gym is packed enough.
Hi! Thank you for rating our location. We really appreciate you taking the time out to share your experience with us. We appreciate your feedback to keep growing better. Rest assured that more opening hours are to come eventually. We wish you the best of luck in crushing all your fitness goals! Best regards, World Gym Quebec
Expérience fantastique: Lots of bad reviews here for no valid reason, this place is literally all you can ask for a gym
Hi Thank you for rating our location. We take pride in prioritizing our community. Your feedback is greatly appreciated! Keep growing through fitness everyday! Best regards, World Gym Quebec
Expérience fantastique: I invited a friend yesterday, the front staff showed how to scan QR code with patience. People working there are very nice. Gym is clean and a lot of equipments to practice. Group classes are amazing. I like this gym
Expérience fantastique: I invited a friend yesterday, the front staff showed how to scan QR code with patience. People working there are very nice. Gym is clean and a lot of equipments to practice. Group classes are amazing. I like this gym
Hi Thank you for taking the time to rate our location. We are happy to know that you have enjoyed the services rendered at our center. The satisfaction of our community is our priority. We wish you the best of luck in achieving your fitness goals. Best regards, World Gym Quebec
Expérience négative: They still haven't gone back to 24/7 during the week. Unable to use the gym.
Hi, Thank you for sharing your feedback. Due to multiple closures, we have unfortunately lost many employees in the last few months. It is therefore impossible for us to return to our 24-hour opening hours for the moment. Please note that this schedule is temporary, simply the time needed to get back to our usual workforce. Sincerely, World Gym Quebec
Expérience négative: I don't recommend it! I have the VIP monthly plan. I came last month to cancel it so they told me that you can cancel anytime with Zero charge and it has been already renewed so I waited till the end of the month before I renew it. I came today and they told me THAT I HAVE TO PAY THE NEXT MONTH even if I don't want to come!!! They never mentioned that before! If I there is a - I would rate it -5stars and 0/10 for the service. I won't register there again even my family!
Hi Thank you for taking the time to provide us with your feedback. We have run your concerns through the proper channels and will do our best to accommodate them. Your satisfaction is our priority. Best regards, World Gym Quebec
Expérience fantastique: Very good gym, helpful staff :)
Hi Thank you for taking the time to share your feedback. We take pride in providing a great fitness environment for our community. We’re glad to learn you enjoy the services and care from our staff. We hope to always keep growing with you through fitness. Best regards, World Gym Quebec
Expérience négative: Worst custumer service ever. They treatened to contact a recovery agency in the next 10 days because a paiement didnt go threw ( my credit card got hacked) and didn't even bother to call or send an email informing me of the situation before this final warning. If i hadnt checked my spam email folder and saw their warning last minute my credit would have been affected for an issue i didnt even know existed.
Hello, Thank you for taking the time to rate our location. We apologize for the inconvenience and hope that the matter has been resolved completely. We wish you the best of luck on achieving your fitness goals. Best Regards, World Gym Quebec
Expérience positive: *****UPDATE***** i was contacted by someone from the gym, and I was very pleased by the solution they gave me. I really thought I found a great gym at first, the employees were nice overall and there was a lot of equipment, the gym is big, but then covid hit again and closed the gym, i was paying for semi-private session with a coach and when the gym closed, the coach stopped sending me messages about training, I tried to contact customer service to cancel my semi-private sessions, but NO one has responded and it’s been 2 weeks… 2 weeks I’m paying for a service a didn’t receive! I’m really mad World gym Rosemere… DO BETTER! I’ll tell my friend to never come to this gym ever
Hi Thank you for taking the time to give us feedback. We thrive to grow better everyday. Keep crushing your fitness goals! Best regards, World Gym Quebec
Expérience fantastique: The best spinning clases ever!!
Hi! Thank you for taking the time to rate our location. The satisfaction of our community is our priority. We wish you the best of luck on achieving your fitness goals. Best Regards, World Gym Quebec
Expérience fantastique: Big gym, good staff and good machine selection
Hi! Thank you for taking the time to rate our location. The satisfaction of our community is our priority. We wish you the best of luck on achieving your fitness goals. Best Regards, World Gym Quebec
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