Informations sur World Gym Laval
H7V 2V7, Laval
Heures d'ouverture
- Lundi: 5:00 AM – 12:00 AM
- Mardi: 5:00 AM – 12:00 AM
- Mercredi: 5:00 AM – 12:00 AM
- Jeudi: 5:00 AM – 12:00 AM
- Vendredi: 5:00 AM – 9:00 PM
- Samedi: 8:00 AM – 8:00 PM
- Dimanche: 8:00 AM – 8:00 PM
World Gym Laval: Avis
Expérience fantastique: Amazing experience, incredible staff especially Miky and Mariam
Hi Chileno,Thank you for sharing your feedback! We're delighted to hear that Miky and Mariam made your experience exceptional. Looking forward to seeing you again! Best regards,World Gym Quebec
Expérience fantastique: World Gym is the best! Great equipment, super clean, and the staff is always friendly and helpful. Great price for what you get!! The vibe is great, highly recommend for anyone serious about their workouts!
Hi!Thank you for the awesome review! We're thrilled to hear that you enjoy the equipment, cleanliness, and helpful staff, as well as the value you’re getting. It's great to know the vibe keeps you motivated. We appreciate your recommendation and look forward to supporting you in your fitness journey! Best regards,World Gym Quebec
Expérience fantastique: The best gym!! Great price for what you get - equipement, pool, group classes, etc. The gym is always super clean and the staff is amazing.
Hi Damiano,Thank you for the fantastic feedback! We're thrilled to hear that you're enjoying the equipment, pool, group classes, and the clean environment. It's great to know you find value in everything we offer, and we're grateful for our amazing staff who make your experience even better. See you at the gym! Best regards,World Gym Quebec
Expérience fantastique: Edmond, Shaheer et Mikey Meilleur service au worldgym Jeune hommes très accueillant Avec beaucoup de professionnalisme
Bonjour Berkanan, Merci pour votre commentaire! Nous sommes ravis que vous appréciez le professionnalisme et l'accueil chaleureux d'Edmond, Shaheer, et Mikey. Ils sont fiers d'offrir un service de qualité à nos membres. À bientôt au gym! Cordialement, World Gym Quebec
Expérience fantastique: Shaheer good customer service!
Hi Jathu,Thank you for your feedback! We're glad to hear that Shaheer provided you with great customer service. Best regards,World Gym Quebec
Expérience fantastique: Edmond et Shaheer give the best service
Hi sassassy,Thank you for your feedback! We’re thrilled to hear that Edmond and Shaheer provide top-notch service. We’ll be sure to pass along your compliments to them! Best regards,World Gym Quebec
Expérience positive: The gym is quite small, some equipment is mediocre. they don't have 45 pounds bar, only the one with small grip.
Hi Derek,Thank you for your feedback. We appreciate hearing about your experience and will share your comments regarding the equipment and space with the team. Having a variety of bar options is essential, and your input helps us understand where improvements can be made. If you have additional suggestions, please feel free to reach out at [email protected]. Best regards,World Gym Quebec
Expérience fantastique: Shaheer merci pour le bon service sportif que tu nous amène à Laval et ailleurs. Ça me tiens à cœur. Et merci à toute l'équipe world gym
Hi Frantz, Merci beaucoup pour votre message! Nous sommes ravis de savoir que Shaheer et toute l'équipe de World Gym Laval vous offrent un service sportif qui vous tient à cœur. Nous leur transmettrons vos chaleureux remerciements. À bientôt au gym! Cordialement, World Gym Quebec
Expérience fantastique: Miky and Pierce are the best, amazing customer service every time and with big smiles. Thank you
Hi Angela,Thank you for your kind words! We're thrilled to hear that Miky and Pearce consistently provide excellent service with a smile. We'll be sure to pass along your appreciation to them. Best regards,World Gym Quebec
Expérience négative: Its been years this gym has been open and no renovations have been made…dirty ladies room, cant even take a proper shower with their broken shower “heads”… i will not renew my contract until they make significant improvements… Do something!
Bonjour Christine,Thank you for your feedback. Your comments have been noted, and we will forward them to the management team for review. We take cleanliness and facility maintenance seriously, and your feedback will help us prioritize improvements. Please feel free to send an email to [email protected] so we can address these issues more directly. We appreciate your patience and hope to make the necessary changes to enhance your experience.Best regards,World Gym Quebec
Expérience fantastique: miky and pearce are really the best front desk team. no doubt. love speaking to them and their service
Hi Vanessa,Thank you for your kind words! We're thrilled to hear that Miky and Pearce have made such a positive impression with their service at the front desk. We’ll be sure to pass along your compliments to them. Best regards,World Gym Quebec
Expérience négative: We recently signed a document -20- women..to add additional afternoon hours for aquaforme classes and instead of adding an extra afternoon they added a morning! Not sure how things work in this gym! Not sure management has any say!!!! Nor do clients!!! Totally disappointing..
Hi Maria,Thank you for sharing your concerns. We have added a class at 5 PM on Thursdays with Martine to provide more options in the afternoon. We hope this helps to better meet your needs, and we appreciate your continued support.Best regards,World Gym Quebec
Expérience positive: Il faudrait préciser que l'abonnement ne coûte pas réellement 17,99$ sur le site sur la page d'abonnement. Moi qui voulait m'inscrire jusqu'à ce que je découvre qu'en faite c'est 80$ au début en plus du 17,99+ taxes mensuel :(
Bonjour! Merci pour votre commentaire. Nous comprenons que cela puisse prêter à confusion, mais il est bien mentionné en bas de chaque abonnement : "Tous les abonnements annuels sont sujets à un frais de carte, un frais d'adhésion et des frais pour le taux de garantie. Taxes en sus. Les services de casiers privés et de serviette sont offerts séparément des abonnements. Vous pouvez vous les procurer à la réception." Vous pouvez consulter tous les détails sur cette page : https://wgq.ca/fr/join/annual-memberships/. Si vous avez des questions supplémentaires, n'hésitez pas à nous contacter au [email protected]! Cordialement, World Gym Quebec
Expérience fantastique: Chaque fois quand on visite le World Gym à Laval on est impressionné par le service de Mikael, Edmond et Shaheer. Toujours souriants et près à venir en aide, cela rend l’entraînement même plus plaisant ! Merci !
Bonjour Vlada, Merci beaucoup pour vos aimables paroles! Nous sommes ravis de savoir que Mikael, Edmond et Shaheer ont contribué à rendre votre expérience au World Gym Laval encore plus agréable. Leur attitude positive et leur disponibilité sont des qualités que nous valorisons, et nous ne manquerons pas de leur transmettre vos compliments. Nous sommes heureux de vous compter parmi nous et espérons continuer à vous offrir une expérience exceptionnelle à chaque visite. Cordialement, World Gym Quebec
Expérience fantastique: Shaheer , la réception est amical et impeccable dans leur job. Franchement j'ai jamais eu aucun problème au niveau de la propreté ou de l'accueil du gym. World gym est excellent
Bonjour Naddeley! Merci beaucoup pour vos mots chaleureux! Nous sommes ravis d'apprendre que Shaheer et l'équipe de la réception vous offrent un service amical et impeccable. Votre satisfaction en matière d'accueil et de propreté est une priorité pour nous, et c'est un plaisir de savoir que vous n'avez jamais eu de problèmes à ce niveau. Nous vous remercions pour votre soutien et pour votre fidélité à World Gym. Au plaisir de vous accueillir à nouveau bientôt! Cordialement, World Gym Quebec
Expérience fantastique: Dès mon arrivée j'ai reçu une accueil chaleureux par l assistant gerant nommé Pearce un monsieur est très gentil, très accueillant, très souriant qui nous a servi de début jusqu’à la fin avec un sourire aux lèvres, je vous recommande fortement ses gym je suis très satisfaite du service depuis la première journée. Merci Mr Pearce
Bonjour Fatouma, Merci beaucoup pour ce magnifique commentaire! Nous sommes ravis d'apprendre que Pearce vous a offert un accueil chaleureux et un service exceptionnel. Votre satisfaction dès le premier jour est notre priorité, et nous ne manquerons pas de transmettre vos gentils mots à Pearce. Merci encore pour votre recommandation et à bientôt au gym! Cordialement, World Gym Quebec
Expérience fantastique: Le miniclub est propre et bien organisé. Les gardiennes sont super attentives aux enfants. Ça sauve la vie pour garder les enfants pendant le gym.
Bonjour Rafael, Merci beaucoup pour votre retour! Nous sommes ravis d'apprendre que vous trouvez le Mini-club propre et bien organisé. Nos monitrices s'efforcent de créer un environnement sûr et attentionné pour les enfants, et nous sommes heureux que cela vous permette de profiter de votre séance de gym en toute tranquillité. Merci encore pour votre confiance et votre soutien! Cordialement, World Gym Quebec
Expérience fantastique: Ça fait un an que je fréquente Word Gym Laval en tant qu’invité!! La semaine passée je me suis inscrit pour continuer mes entraînements et là la surprise , ils m’ont appelé car j’ai gagné ( tirage au sort )un kit complet de la Gym. Merci à toute l’équipe de la gym. Vive le sport et vive le professionalisme
Bonjour Amira, Félicitations pour votre inscription et pour avoir gagné le kit complet! Nous sommes ravis de vous compter parmi nos membres! Merci pour vos gentils mots sur notre équipe, et nous sommes heureux de savoir que vous appréciez l'ambiance et le professionnalisme chez World Gym Laval. Continuez à profiter de vos entraînements, vive le sport ! Cordialement, World Gym Quebec
Expérience négative: Not respectful staff very rude not recommended at all
Hello Violet,Thank you for sharing your feedback. We regret to hear that you had a bad experience. We strive to maintain a respectful and welcoming environment for all our members. Your experience is important to us, and we would like to understand more about what happened.Please reach out to us directly at [email protected] so we can discuss the situation further and work towards resolving the issue.Best regards,World Gym Quebec
Expérience fantastique: Shaheer et Edmond, thanks for the service
Hi Frederique,Thank you for the shoutout to Shaheer and Edmond! We're glad to hear they provided great service. We’ll be sure to pass along your kind words. Best regards,World Gym Quebec
Expérience négative: Dirty gym and rude staff , garbage . Piss everywhere.
Hi!Thank you for sharing your concerns. Cleanliness and respectful service are important to us, and we appreciate your feedback as it helps us improve. If you'd like to provide more details or discuss this further, feel free to send an email to [email protected]. We're committed to addressing these issues and ensuring a better experience for our members.Best regards,World Gym Quebec
Expérience fantastique: Great gym , great customer service from Shaheer
Hello Dave!Thank you for your fantastic feedback! We’re thrilled to hear that you’re enjoying the gym and that Shaheer provided excellent customer service. We’ll be sure to pass along your kind words to him.If there’s anything else we can do to enhance your experience, feel free to let us know. We appreciate your support!Best regards,World Gym Quebec
Expérience négative: Give me a hard time to enter when my friends has a vip card , don’t recommend. It’s not gold or monster gym u guys have to relax a bit. World gym ddo and acadie the best.
Hi Angelo,Thank you for your feedback. While we do have policies in place, we always aim to make the process as smooth as possible for our members and their guests. It's great to hear that you had positive experiences at our DDO and Acadie locations. We appreciate your input and will work on improving the entry process to ensure it’s more enjoyable for everyone.Best regards,World Gym Quebec
Expérience fantastique: Good gym and the swimming pool is open Saturday and Sunday too.The guys at the reception,Shaheer and Edmond give a very good customer service.
Hi!Thank you for the positive feedback! We're glad to hear that you're enjoying the gym and that the swimming pool being open on weekends is a plus for you. It's great to know that Shaheer and Edmond are providing excellent customer service at the reception. We'll be sure to share your kind words with them. Thanks again for being a part of our community! Best regards,World Gym Quebec
Expérience négative: Shout out to world gym in Laval for charging a 83 year old man with a pacemaker and dementia a 175$ cancelation fee for cancelling his membership this is straight up cruel and there taking advantage of an old man. SHAME ON YOU
Hello Jacon,Thank you for bringing this matter to our attention. We take all feedback seriously and strive to provide a fair and respectful experience for all our members. Please contact us directly at [email protected] so we can review this situation in detail and work towards a resolution. We appreciate your feedback and are committed to addressing any issues to ensure our members feel valued and cared for. Best regards,World Gym Quebec
Expérience fantastique: **Fantastic Experience with Ali at the Gym!** I've been a member at this gym for a while, and I have to say, the customer service provided by Ali is outstanding. From the moment you walk in, Ali makes you feel welcomed and valued. He always greets members with a smile, remembers your name, and genuinely cares about helping you achieve your fitness goals.
Hello Mohamad,Thank you so much for sharing your fantastic experience! We're thrilled to hear that Ali has made such a positive impact on your time at the gym. His dedication to creating a welcoming atmosphere and helping members achieve their goals is truly appreciated, and we’ll be sure to pass along your kind words to him.We’re grateful to have you as a member and look forward to continuing to support you on your fitness journey. If there’s anything else we can do to enhance your experience, please don’t hesitate to let us know!Best regards,World Gym Quebec
Expérience négative: “My membership ends on September 23rd and I don't want to renew it. The last time I spoke to the manager I asked him if when my contract ended I could also terminate my contract with the coach and he said yes, I accepted the coaching changes. Today when I tried to speak to him again he told me in a very rude manner that I have no option and I must renew my membership. The manager is a very rude person, it is impossible to have a conversation with him and reach a solution. I hope for a response and solution Thanks “ I sent this message by email on September 19 to: [email protected] and as of today I have no response.
Hello Gabriela, Thank you for bringing this situation to our attention. We understand your frustration We will follow up on your email immediately to ensure that your concerns are addressed. Please rest assured that we are committed to finding a solution that meets your needs.Thank you for your patience, and we will be in touch shortly.Best regards,World Gym Quebec
Expérience fantastique: La salle est généralement propre, pareil pour les vestiaires, le services à la clientèle est proche de la perfection, très accueillant, prêt à aider et souriant , nous font savoir les promotions quand y en a je suis très contente et puis le prix est abordable, et ce que j aime le plus c est la salle de sport uniquement réservée au femmequi est aménagée à côté de vestiaire pour femme , c est parfait pour les gens comme moi qui sont souvent un peu mal à l’aise quand il hab trop de monde et aussi trop d homme . Y’a quand même des machine défectueuse ça fait déjà un mois dans cette salle la , faudrait penser à les arranger.
Bonjour Farrell, Merci beaucoup pour vos commentaires encourageants! Nous sommes ravis d'apprendre que vous appréciez la propreté de notre salle et de nos vestiaires, ainsi que la qualité de notre service à la clientèle. Votre satisfaction est très importante pour nous, et nous sommes heureux que notre espace réservé aux femmes réponde à vos besoins. Nous avons bien noté vos observations concernant les machines défectueuses. Nous allons nous assurer que ces équipements soient réparés dans les plus brefs délais. Merci encore pour votre soutien et vos suggestions constructives. N'hésitez pas à nous contacter si vous avez d'autres préoccupations ou suggestions. Cordialement, World Gym Quebec
Expérience négative: Fait attention au contrat que tu vas signer. Il y a des frais pour tout se que tu peu même pas t'imaginer. Sans compter que c'est des gym qui sont malpropres. Avec un service à la clientèle défaillant. J'ai vue des coquerelles et ils ont jamais considéré, j'ai donc quitté.
Bonjour Mark-Olivier, Nous sommes vraiment désolés d'apprendre que votre expérience n'a pas été à la hauteur de vos attentes. Nous prenons vos préoccupations très au sérieux, notamment en ce qui concerne la propreté et le service à la clientèle. Nous allons immédiatement transmettre vos remarques à l'équipe de gestion pour qu'une enquête soit menée et que des mesures correctives soient prises. Nous vous invitons à nous contacter à [email protected] afin que nous puissions mieux comprendre la situation et vous apporter une solution. Merci de nous avoir fait part de vos commentaires, et nous espérons avoir l'opportunité de regagner votre confiance. Cordialement, World Gym Quebec
Expérience négative: En tant qu'abonné régulier, je suis profondément déçu par l'accueil lors de ma dernière visite. Le comportement du personnel à l'entrée était non seulement inapproprié mais aussi totalement irrespectueux. Leur manque de professionnalisme et leur attitude désinvolte sont inacceptables et altèrent sérieusement l'expérience que devrait offrir ce gym. Il est impératif que des mesures immédiates soient prises pour rectifier cette situation et garantir un accueil digne de ce nom et surtout certain saad .
Bonjour Mohamed, Nous vous remercions d'avoir pris le temps de partager vos commentaires. Nous prenons très au sérieux vos remarques concernant le professionnalisme et l'attitude de notre personnel. Nous vous prions de nous contacter directement à [email protected] pour nous fournir plus de détails. Votre satisfaction est essentielle pour nous, et nous voulons nous assurer que cette situation est résolue rapidement et de manière satisfaisante. Merci de votre compréhension et de votre patience. Cordialement, World Gym Quebec
Expérience négative: Je tiens à exprimer ma profonde insatisfaction envers ce gym. Le service à la réception surtout un certain saad est désastreux : le personnel est impoli, inefficace et totalement indifférent aux préoccupations des clients. Mon expérience a été tellement désagréable que j'ai recommander vivement à tous mes amis et mes connaissances de se désabonner immédiatement. Évitez cet endroit à tout prix !
Bonjour Alarbi! Nous vous remercions pour votre retour, et nous prenons très au sérieux vos commentaires concernant le service à la réception. Nous aimerions en savoir plus pour pouvoir améliorer notre service. Pourriez-vous nous fournir plus de détails en nous contactant directement à [email protected]. Nous nous engageons à résoudre cette situation et à améliorer l’expérience de nos membres. Merci de votre compréhension. Cordialement, World Gym Quebec
Expérience fantastique: Thank you for your kind welcome Edmond and shaheer
Hey Hamidahsarah,Thank you for your kind words! We're glad to hear that Edmond and Shaheer made your experience enjoyable. Your feedback is greatly appreciated, and we hope to continue providing excellent service. If you need anything else, don’t hesitate to reach out!Best regards,World Gym Quebec
Expérience fantastique: The best team, Ghita, Edmond and Shaheer
Hello Axel,Thank you for sharing your experience! We're delighted to hear that Ghita, Edmond, and Shaheer have made such a positive impression on you. They are indeed a fantastic team, always committed to providing excellent service and creating a welcoming atmosphere. Your kind words mean a lot to us and will definitely be shared with them. We appreciate your feedback and look forward to seeing you again soon! Best regards,World Gym Quebec
Expérience fantastique: Edmond and Shaheer, amazing customer service, respectful and friendly.
Hello Karim,Thank you for your kind words! We’re delighted to hear that Edmond and Shaheer provided you with amazing customer service and made you feel respected and welcomed. We’ll make sure to share your feedback with them. If there's anything else we can assist you with, just let us know!Best regards,World Gym Quebec
Expérience fantastique: Shaheer, Edmond and Ghita very good team in laval
Hello Kevork!Thank you for your kind words! We’re delighted to hear that Shaheer, Edmond, and Ghita have provided you with such a positive experience at our Laval location. We’ll be sure to pass along your compliments to them. If there’s anything else we can do for you, please let us know. We appreciate your support!Best regards,World Gym Quebec
Expérience fantastique: Amazing GYM and amazing welcome from Edmond and shaheer Thank you both
Hello Nouraldinne,Thank you for your positive feedback! We’re thrilled to hear that you had an amazing experience at our gym and that Edmond and Shaheer made you feel so welcome. We’ll be sure to pass along your thanks to them. If you have any other feedback or need assistance, feel free to let us know. Enjoy your workouts! Best regards,World Gym Quebec
Expérience fantastique: Edmond and Shaheer were really helpful. They are amazing staff members.
Hello Ali,Thank you so much for your kind words! We're delighted to hear that Edmond and Shaheer provided you with excellent assistance. We’re lucky to have them on our team and will be sure to pass along your compliments. If there’s anything else we can do to enhance your experience, feel free to reach out. We’re always here to help!Best regards,World Gym Quebec
Expérience négative: It's been three months since the bathing suit wringer has been out of order and it's very necessary... now the card scanning machine at the pool doesn't work either... now the instructors and lifeguard are like they were decades ago, taking attendance with pencil and paper... What should be done to get the machines in the gym fixed... Seriously, it's going from bad to worse. Six days ago when I wrote my review and said it was going from bad to worse... I didn't think it would take so little time to get so much worse... Now they have closed the pool with no opening date and they didn't even have the decency to announce it on their website, we arrived at the Aquaforma course like every Monday and nobody knew, 100% disappointment, what terrible customer service they have. If I could leave 0 stars I would.
Hi Fernanda, Thank you for bringing these issues to our attention. We take your feedback seriously and are currently addressing the maintenance and communication concerns you've mentioned.Regarding the bathing suit wringer and card scanning machine, we are working to get these repaired as quickly as possible. The closure of the pool is due to our semi-annual cleaning. Please feel free to contact our team directly at [email protected] if you have any further concerns or require immediate assistance. We value your feedback and are committed to improving our service.Best regards,World Gym Quebec
Expérience fantastique: Best place for Zumba with Edwin! Only reason I stay I’m at the gym. Not motivated to do machines but will dance anytime. The staff is incredibly helpful and nice.
Hello Thalia!Thank you for your fantastic feedback! We’re thrilled to hear that you enjoy our Zumba classes with Edwin and that the staff has been helpful and friendly. It’s great to know that our dance classes are keeping you motivated. If you ever need assistance with the machines or anything else, don’t hesitate to ask. We’re here to help you make the most out of your gym experience! Best regards,World Gym Quebec
Expérience négative: The worst gym ever and the worst policies and staff. They will be very nice to you and when selling the membership, won’t even tell you anything and then ask 175 dollars cancellation fees. And everything you ask them, they would tell you a straight no. Oh we can’t do it thing. The worst stafff. I wouldn’t even give it one star. No matter how many machines you have when you don’t have public skills and your staff knows nothing about how to deal with people. Just spoiled my day. And the stinky washrooms. When I told them I was told oh there is only one cleaning lady we have. Poor thing.
Hello Jyoti,We’re truly sorry to hear about your negative experience and appreciate you bringing these issues to our attention. We strive to provide clear and transparent information.We will address the issues with our team and work on improving the cleanliness and maintenance of our facilities. Your experience is not reflective of the standard we aim to uphold, and we’re committed to making necessary improvements. If you’re open to discussing this further, please reach out to us directly so we can address your concerns more personally at [email protected]. Thank you for your feedback.Best regards,World Gym Quebec
Expérience négative: Worst gym ever , I had a contract for 1 year with this gym . Payed everything, my contract was finished 6 months ago but I keep receiving call that I should pay a guarantee fee that I already payed twice . And now they are asking me for a proof if I payed . This is ridiculous, mentally torturing . I’m so done with this gym I wish I could do a legal file against them for doing all of these to me and probably so many other people. And there is no one who can help you . So many ride stuffs . I wish I could put zero starts Never sign up for one year contract never. Okay so basically again 2 days ago the issue got resolved but now today the 10th of August 2024 I have been receiving calls from world gym and again that I should pay them the 22,98 . Worst management, worst gym ever . Frl im so tired of dealing with their calls everyday . They even requested me to remove my review just bcz they don’t want bad reviews. It’s stressing me everyday . They never stop I wish someone could help me legally so I could do something. I’m so tired of these people , just leave me alone
Hello Karimi, We take your situation very seriously and would like to resolve this issue promptly. Please reach out to our customer service team directly at [email protected] to discuss your situation. We are committed to clarifying this matter and finding an appropriate solution.We appreciate your patience and understanding as we work to address this issue. Thank you for bringing your concerns to our attention.Best regards,World Gym Quebec
Expérience fantastique: I’ve registered at the counter with the help of Shaheer, he is very nice, warm and welcoming. He showed me around the gym and made my first experience epic.
Hello Zebiba, Thank you for sharing your experience! We're delighted to hear that Shaheer made your registration process smooth and your first visit to our gym memorable. It's great to know that his warm and welcoming approach had a positive impact on your experience.We look forward to supporting you on your fitness journey. If you have any questions or need further assistance, feel free to reach out at [email protected] regards,World Gym Quebec
Expérience fantastique: Je suis récemment devenu membre. Dés mon arrivée, Mariam m'a accueilli chaleureusement et m'a guidé à travers les différentes options d'adhésion, mettant en avant les avantages du statut VIP. Elle s'est également assurée que je me sente à l'aise et bien informé sur toutes les installations et services disponibles. Tres bon service!
Bonjour Anmol! C'est formidable d'entendre que votre expérience d'adhésion a été si positive grâce à Mariam! Son accueil chaleureux et ses explications détaillées sur les options d'adhésion et les avantages du statut VIP sont vraiment appréciés. C'est essentiel pour nous que vous vous sentiez bien accueilli et bien informé dès le début. Profitez bien de toutes les installations et services disponibles! Si vous avez d'autres questions ou besoin de plus d'informations, n'hésite pas à nous le faire savoir à [email protected]. Cordialement, World Gym Quebec
Expérience négative: Une expérience décevant. Voici l'histoire courte: je me suis inscrit avec un forfait VIP. Un mois et demi plus tard ce gym se ferme. Pendant la fermeture, le gym prélevait les frais pour les taux de garantie. Aucune notification après réouverture. Cette année je reçois une facture de l'agence de recouvrement pour payer encore le world gym. Finalement , pour 1,5 mois du plaisir d'avoir l'honneur d'aller a ce GYM , ça m'a coûté 220$ + mon dossier de crédit affecté par cette collection de recouvrement. Et quand récemment je me suis présenté à la réception, il n'était pas possible de trouver une solution avec eux. Ils ont répondu qu'ils ont contacté par téléphone pour offrir les compensations, mais vu que je n'ai pas répondu, cette offre est expiré. Par contre l'administration m'a répondu par courriel en expliquant les détails et suggérant de trouver les solutions avec l'agence de recouvrement. Anyway je n'ai pas de choix payer le recouvrement. Merci comme même.
Bonjour Max! Nous sommes vraiment désolés d'apprendre votre expérience négative avec notre gym. Nous comprenons combien cette situation a été frustrante, surtout avec l'impact sur votre dossier de crédit et l'indifférence rencontrée lorsque vous avez tenté de résoudre le problème. Veuillez contacter notre service à la clientèle directement à [email protected] mentionnant les détails de votre cas. Merci de nous avoir informés de ce problème. Nous nous excusons sincèrement pour les désagréments que vous avez rencontrés et nous nous engageons à améliorer notre service à la clientèle pour éviter que de telles situations ne se reproduisent. Cordialement, World Gym Quebec
Expérience fantastique: Super beau le gym! J’ai un coach incroyable monsieur Abdul! Un bon conseiller en nutrition! De plus, le personnel est très accueillant et bienveillant! Edmond et Ali sont de très bon conseillé! C’est ceux qui s’occupe de donner le service au client! Il m’ont beaucoup aidé à mon intégration au gym! Je vous conseil fortement de vous renseigner auprès d’eux!
Bonjour Taisha! Merci beaucoup pour votre retour positif ! Nous sommes ravis que vous appréciiez le gym et que Coach Abdul, ainsi que le personnel, aient contribué à rendre votre expérience agréable. Edmond et Ali sont effectivement des membres précieux de notre équipe, et nous sommes heureux d'entendre qu'ils ont été utiles pour votre intégration. Nous vous remercions de recommander notre gym et sommes impatients de continuer à vous offrir un excellent service. À bientôt! Cordialement, World Gym Quebec
Expérience fantastique: J'ai adoré le cours de danse fitness LCR. La musique est bonne et entraînante. Il n'y a aucune gène ni jugement. Les profs te pousse à donner ton 100%. J'ai eu beaucoup de fun
Bonjour Léanne, Merci beaucoup pour votre retour enthousiaste ! Nous sommes ravis que vous ayez adoré le cours de danse fitness LCR. C’est merveilleux de savoir que la musique et l’ambiance vous ont motivé et que vous avez eu beaucoup de fun. Nos instructeurs s’efforcent toujours de créer un environnement positif et encourageant, sans jugement. Nous sommes impatients de vous retrouver pour d'autres séances dynamiques! Si vous avez d’autres commentaires ou suggestions, n’hésitez pas à nous les partager. Cordialement, World Gym Quebec
Expérience négative: Je ne suis pas vraiment satisfait du service client, ils m’ont chargé des frais sons me prévenir, et quand j’ai demandé un remboursement, La personne ne voulait pas me résoudre le problème. Elle a juste annulé mon contrat en me disant : "Je ne peux rien faire pour vous." Un conseil regardait vos contrats
Bonjour Youssef, Il est important pour nous que nos membres bénéficient d’une expérience satisfaisante, et nous prenons vos commentaires très au sérieux. Veuillez nous envoyer un courriel à [email protected] pour que nous puissions examiner votre situation plus en détail et résoudre le problème. Nous tenons à nous assurer que chaque membre est satisfait de nos services. Merci d'avoir pris le temps de nous faire part de vos préoccupations. Nous espérons avoir l'occasion de regagner votre confiance. Cordialement, World Gym Quebec
Expérience fantastique: Edmond and Shaheer the best team in Laval
Hello! Thank you for your fantastic review! We're thrilled to hear that Edmond and Shaheer have made such a positive impact on your experience at our Laval location. Your recognition of their efforts is greatly appreciated. If you have any further feedback or need assistance, feel free to reach out to us at [email protected]. We look forward to continuing to provide you with exceptional service.Best regards,World Gym Quebec
Expérience fantastique: Shaheed , Ghita et Edmond Great service & welcoming!!
Hello A M,Thank you for your feedback! We're delighted to hear that Shaheer, Ghita, and Edmond provided you with great service and a warm welcome. We appreciate your support and look forward to seeing you again soon!Best regards,World Gym Quebec
Expérience fantastique: Excellent service!! Mariam was so helpful and sweet.
Hi Nada!Thank you for your kind words! We’re thrilled to hear that Mariam provided excellent service and made your experience positive. We’ll be sure to pass along your compliments to her. Thank you for choosing World Gym Laval!Best regards,World Gym Quebec
Expérience fantastique: Edmond, Ghita, Pearce and Shaheer are the best!!!
Bonjour Nathalie! Merci beaucoup pour votre retour positif! Nous sommes ravis d'apprendre qu'Edmond, Ghita, Pearce et Shaheer ont contribué à une expérience exceptionnelle pour vous. Nous transmettrons vos compliments à toute l'équipe. Votre satisfaction est notre priorité et nous nous réjouissons de continuer à vous offrir un excellent service. Cordialement, World Gym Quebec
Expérience fantastique: Edmond et Shaheer always chill whenever you go see them
Hello!Great to hear that you always have a positive experience with Edmond and Shaheer! It’s wonderful that their chill demeanor contributes to a welcoming atmosphere at the gym. We'll be sure to pass on your feedback to them. If you have any other comments or need assistance, feel free to let us know at [email protected]. Thanks for sharing your experience!Best regards,World Gym Quebec
Expérience fantastique: Mariam, Shaheer, Ghita and Edmond have the best client service
Hello Nelson,Thank you for your fantastic feedback! We're delighted to hear that Mariam, Shaheer, Ghita, and Edmond provided you with the best client service. We'll be sure to share your kind words with them. If there's anything more we can do for you, please let us know!Best regards,World Gym Quebec
Expérience fantastique: The Zumba classes are the best and they have a lots of group classes during the week
Hey Abbi,Thank you so much for your feedback! We're thrilled to hear that you’re enjoying our Zumba classes and the variety of group classes we offer throughout the week. Our team works hard to provide a great experience, and it's wonderful to know that it’s making a positive impact on your fitness journey. We look forward to seeing you in class again soon!Best regards,World Gym Quebec
Expérience fantastique: Edmond, Ghita et Shaheer always smiling at the front desk
Hello Jacques, Thank you for your positive feedback! We're thrilled to hear that Edmond, Ghita, and Shaheer have made such a great impression with their friendly and welcoming attitude. We’ll make sure to pass on your kind words to them. If you have any more feedback or need assistance, feel free to reach out to us at [email protected] regards,World Gym Quebec
Expérience négative: The fitness center's equipment, particularly the treadmills and weightlifting machines, is outdated and in need of replacement. Additionally, the facility lacks a steam room, and the swimming pool is not adequately maintained. These factors have resulted in a subpar experience for members and have caused significant disappointment.
Hello MA S,Thank you for your feedback. Your comments about the treadmills, weightlifting machines, and the swimming pool have been noted, and we are actively working on improvements to enhance the overall experience for our members. We also appreciate your feedback. Your satisfaction is very important to us, and we’re committed to addressing these issues promptly. If you have any further details or suggestions, please feel free to share them with us directly at [email protected] regards,World Gym Quebec
Expérience fantastique: Ghita, Edmond et Shaheer best customer service representatives
Hello Saima,Thank you for recognizing Ghita, Edmond, and Shaheer! We’re thrilled to hear that they’ve made such a positive impression with their customer service. Your feedback is greatly appreciated and will be shared with them. If you have any other feedback or need assistance, please feel free to reach out at [email protected]. Best regards,World Gym Quebec
Expérience fantastique: Ghita, Edmond, Pearce and Shaheer are the best at customer service and dealing with tough situations
Hello Antonella,Thank you so much for your enthusiastic feedback! We're thrilled to hear that Ghita, Edmond, Shaheer, and Pearce made such a positive impression on you. It’s wonderful to know their exceptional service has encouraged you to join our gym. Your kind words and high praise mean a lot to us. We look forward to continuing to provide you with outstanding service and a great experience.Best regards,World Gym Quebec
Expérience fantastique: Shaer, Rita et Edmond are the best! Smiling and welcoming staff!
Hello Nancy,Thank you for your kind words! We’re thrilled to hear that Shaheer, Ghita, and Edmond made such a positive impression with their welcoming and friendly service. We look forward to continuing to provide you with a great experience.Best regards,World Gym Quebec
Expérience fantastique: Ghita, Edmond, Mariam and Shaheer are the best team in Laval, GOOD JOB GUYS
Hello Terrence,Thank you for your wonderful feedback! We’re thrilled to hear that Ghita, Edmond, Mariam, and Shaheer are making such a positive impact. We’ll make sure to pass along your praise to them. Thanks for being a valued member!Best regards,World Gym Quebec
Expérience fantastique: Very good gym. Best world gym I have been. Shaheer and Edmond
Hello Boris!Thank you for your wonderful review! We're thrilled to hear that you consider our gym the best World Gym you've visited. We're especially pleased to know that Shaheer and Edmond made a positive impression.We look forward to continuing to provide you with an excellent experience. If you have any other feedback or suggestions, feel free to share them with us. Best regards,World Gym Quebec
Expérience négative: Signed up for the women's section. The women's section is a joke and similar to a prison. Machines lined up against 4 small walls, no room for mats even. Not worth it, they give no dignity for the women's side. No tvs or space for anything yet you pay the same price. If that changes I will update my review.
Hello Hana! Thank you for sharing your feedback with us. We're sorry to hear that your experience in the women's section has not met your expectations. Your comments about the layout and amenities are important to us, and we will forward them to our management team for review.We strive to create an inclusive and comfortable environment for all our members, and your input helps us improve our facilities and services. If you have any specific suggestions or need assistance, please feel free to reach out to us directly at [email protected] you for your understanding and patience as we work to enhance our gym for everyone.Best regards,World Gym Quebec
Expérience négative: The worst ever I had experience in my life !!! simple they are just stilling money from your account if go to the Gym or not they will charge you . I had for 4 weeks trainer after i didn’t go to the Gym for 8 months they still charging me
Hello Farzam,We’re truly sorry to hear about your experience. It’s important to us that all members have a clear and positive experience with their memberships and services. We would like to address your concerns directly and find a resolution.Please contact us at [email protected] with details of your situation, including your membership information, so we can investigate further and resolve this issue promptly.Thank you for bringing this to our attention, and we look forward to resolving it for you.Best regards,World Gym Quebec
Expérience fantastique: Very nice place and good environment. Ali and Edmont are wonderful. I highly recommend this place…
Hello Phu, Thank you for your kind words! We're thrilled to hear that you enjoy the environment at our gym and that Ali and Edmond have made a positive impact on your experience.We appreciate your recommendation and look forward to continuing to provide a great experience for you. Thanks again and see you at the gym! Best regards,World Gym Quebec
Expérience fantastique: I cant say enough good things about my experience with World gym and a huge part of that is thanks to my coach Gjon and the amazing team! Gjon is the best trainer, he has been very motivating and genuinely invested in my progress. The manager in Laval is very professional. Overall very good experience! Adding a special thank you to the people that work at the reception, Saad, Ghita and Edmond for their great service!
Hello Jim!Thank you so much for your wonderful feedback! We're thrilled to hear that your experience with World Gym Laval has been so positive, and that Coach Gjon and our reception team—Saad, Ghita, and Edmond—have made such a significant impact on your fitness journey. We’re also glad to hear that you’ve had a great experience with our manager in Laval. Your kind words are greatly appreciated and will be shared with the team. If there’s anything else we can do to enhance your experience, please let us know.Thank you once again for your support and recommendation!Best regards,World Gym Quebec
Expérience fantastique: Ghita, Edmond, Shaheer and Pearce AGM were literally the most amazing people i ever met!! 100% signing up to this gym w the most expensive membership!! I would give 500 stars if possible!! Amazing, Talented, Show Stopping!!
Hello M!Thank you so much for your enthusiastic feedback! We're thrilled to hear that Ghita, Edmond, Shaheer, and Pearce made such a positive impression on you. It’s wonderful to know their exceptional service has encouraged you to join our gym. Your kind words and high praise mean a lot to us. We look forward to continuing to provide you with outstanding service and a great experience.Best regards,World Gym Quebec
Expérience fantastique: Honnêtement, le personnel du world gym et surtout le coach Mustapha ont changé ma vie! Son plan d’entraînement personnalisé m’a vraiment aidé à atteindre mes objectifs en peu de temps, et j’ai pu obtenir des résultats que je n’aurais jamais imaginé possibles ! Aussi, il reste attentif et minutieux concernant l’exécution des exercices. Sans oublier sa grande disponibilité. Sérieusement, si vous penser à vous abonner ou à trouver un coach, allez avec Mustapha, c’est le meilleur!!
Bonjour Viviane, Merci beaucoup pour votre témoignage! Nous sommes ravis d'apprendre que le personnel de World Gym Quebec, et en particulier Coach Mustapha, ont eu un impact si positif sur votre vie. Son plan d'entraînement personnalisé et son attention aux détails vous ont vraiment aidé à atteindre vos objectifs rapidement. Merci pour votre recommandation, et nous sommes heureux de vous compter parmi nos membres! Cordialement, World Gym Quebec
Expérience fantastique: The gym is very clean and the staff is very professional and understanding. I like training here. The coaches are the best !!!
Hi Roge! That's fantastic to hear! We're thrilled that you find our gym very clean and our staff professional and understanding. It's great to know that you enjoy training here and that our coaches are meeting your expectations. Your positive feedback means a lot to us. Thank you for taking the time to share your experience. We look forward to continuing to provide you with excellent service at World Gym Laval!Best regards,World Gym Quebec
Expérience fantastique: Edmond & Shaheer the best employees here always chill, smiling with clients and helpful. Keep it up guys
Hello Anthony,Thank you for your positive feedback! We're thrilled to hear that Edmond and Shaheer are providing excellent service. We will be sure to pass along your kind words to them. Thank you for being a valued member of World Gym! Best regards,World Gym Quebec
Expérience négative: Warming up before any workout or sport is critical for preventing injury and prepping your body.I went for consultation Mr Raima he says warming after workout to the clients .this gym is a disaster .
Hello Johny,We are sorry to hear about your experience at World Gym Laval. Your experience is of the utmost importance to us. We are committed to addressing this issue carefully to ensure that our services meet your expectations. Please contact us at [email protected] you for sharing your concerns. Please contact us at [email protected] so we can discuss your experience further. We hope to have the opportunity to rectify this situation for you.Best regards,World Gym Quebec
Expérience négative: experience!!! The gym is nice but I wish I could say the same about the staff. Awful, rude and probably the worst experience I’ve ever had at a gym. The 'manager', Dory, seems to think that he is running a quality show when he doesn't even know how to put two words together. Super uneducated. When it comes to the trainers, they only have one female trainer who needs a personal trainer herself lol She keeps giving weird jealous looks to the members as if it's a competition. Disgusting.. I do NOT recommend this gym to ANYONE!
Hello Sara,Thank you for your feedback about the staff and management. It is important to us, and we take it seriously. We strive to provide a welcoming and professional environment for all our members.We are committed to addressing your concerns and ensuring that all our members feel valued and respected. Your feedback will be shared with our management team for review and follow-up. To discuss your experience further, please contact us directly at [email protected] with as many details as possible.Thank you for bringing this to our attention. We appreciate your comment as it helps us improve our services.Best regards,World Gym Quebec
Expérience négative: This gym has too many issues First you pay 28 for VIP membership which makes no sense it’s always close and there is no difference paying for regular membership. Swimming pool is very dirty you can’t use even walk in the floor. You pay lots of money when you register and then you can’t cancel this ridiculous contract at anytime which makes no sense. The gym should not be a place that closes or follows office holidays. It should be open at least from 6 AM to midnight every day. However, this gym closes on office holidays and shuts at 8 PM on weekends. Why should people pay $28 for this when they can pay $15 at another gym that offers 24-hour access to everything? Machines are non-functional the chairs are broken. The manager is starring at people look like he wants to fight. They are not following their own policy. Next time I will follow with a legal department since it’s completely scam, it’s deceiving someone to gain an unlawful advantage, this is called misrepresentation even theft by deception.
Hello,Thank you for bringing your concerns to our attention. We understand your frustration and take your feedback seriously.We are committed to providing a positive experience for all our members and are continuously working to improve our facilities and services. Your comments about the swimming pool, equipment, and operating hours have been noted and will be reviewed by our management team. We aim to ensure our services meet the needs and expectations of our members.We appreciate your patience and would like to discuss your concerns in more detail to find a resolution. Please contact us at [email protected] so we can address your issues directly.Thank you for your feedback and for giving us the opportunity to improve.Best regards, World Gym Quebec
Expérience positive: I really like this gym but you need to train your staff to be professional and more alert and friendly with clients. I took VIP membership mainly because I have kids. Knowone explained to me that I need to reserve in advance to have access to the daycare. When i arrive there was a worker with dreads not doing a single thing, saw me standing and didn't even try to help. As soon as I try to enter with my daughter that's when he's ready to talk, telling me I have to reserve in advance. That really missed me off.
Hello Camoy,Thank you for bringing your concerns to our attention. We understand your frustration and take your feedback seriously.We are committed to providing a positive experience for all our members and continuously strive to improve our services. Your comments about the need for clear communication regarding daycare reservations and staff professionalism have been noted and will be reviewed by our management team.We appreciate your patience and would like to discuss your concerns in more detail to find a resolution. Please contact us at [email protected] so we can address your issues directly.Thank you for your feedback and for giving us the opportunity to improve.Best regards,World Gym Quebec
Expérience négative: C'est le pire service qui soit. Ils ne sont pas doués pour traiter avec les clients. Je vous conseille de lire le contrat avant de le signer pour ne pas faire la même erreur que moi. J'ai annulé mon adhésion au club parce que je ne pouvais pas continuer avec l'entraîneur personnel, mais ils m'ont dit qu'ils ne pouvaient pas annuler et que je devrais continuer à payer pendant plusieurs mois encore, même si je leur disais que j'étais tombé dans le club et que je souffrais d'une grave blessure au pied,
Bonjour Eva, Nous sommes désolés d'apprendre que votre expérience avec notre club a été négative. Votre satisfaction est très importante pour nous et nous regrettons que vous ayez rencontré des difficultés avec l'annulation de votre adhésion et que notre service client n'ait pas répondu à vos attentes. Veuillez nous contacter directement à l'adresse email [email protected] afin que nous puissions examiner votre situation plus en détail. Merci,
Expérience fantastique: Best customer service I received from Shaheer, he is an excellent empolyee
Hi Kevork,Thank you so much for your wonderful review! We're thrilled to hear that you received excellent customer service from Shaheer. We agree, he is a fantastic member of our team! Your kind words are greatly appreciated, and we look forward to serving you again soon. Have a great day! :)
Expérience fantastique: Edmond and Shaheer are the best employees. They are really nice and helpful. Honestly I don’t have bad things to say about them. And this gym is the best. It’s clean I recommend it. Salim and Ghita are really friendly and helpful also.
Hello Zalia, Thank you for your wonderful feedback! We're delighted to hear that you had such a positive experience with Edmond, Shaheer, Salim, and Ghita. It's great to know that our team members have made your visits enjoyable and that you appreciate the cleanliness of our gym. Your recommendation means a lot to us, and we're thrilled to have you as part of our community.Best regards,World Gym Quebec
Expérience fantastique: Even though this gym has quite a few nonsense fees I still believe it’s a pretty good place to go and do your workouts. After I read all the comments about the gym I decided to go and see myself what the gym was like and it was nicer than I thought. Prince and Saad were really helpful through all the process and took the time to explain details of the fees I mentioned before and more. Clean, neat, good vibe. Putting the fees aside I say this a great gym. Also took the dance fitness class with Rola and was amazing! You guys should try it.
Hello Ruben!Thank you for sharing your detailed review. We're glad to hear that despite the fees, you found our gym to be a great place to work out. It's wonderful to know that Prince and Saad were helpful and took the time to explain everything to you. We're also thrilled that you enjoyed the dance fitness class with Rola. Your positive feedback about the cleanliness, vibe, and overall experience means a lot to us.We appreciate your recommendation and look forward to seeing you in future classes!Best regards,World Gym Quebec
Expérience négative: Si je pouvais mettre 0 étoile, je le ferai. Ne faites pas la même erreur que moi et ne vous inscrivez pas à ce gym. Je me suis inscrit à ce gym et c’est le gérant qui m’a servie. Étant donné que je suis étudiante j’ai le droit à un rabais. Donc j’ai montré ma carte étudiante. Cependant, il ne m’a pas fait le rabais et j’ai du payer le plein prix. Donc, au lieu de me rembourser les frais il m’ont qu’il allait compté le montant pour des mois payer. Puis, il vous harcèle pour que vous prenez un coach sportif. Or j’ai accepté, mais j’ai changé d’idée par la suite après avoir signé le contrat mais sans avoir fait de séance. Et il m’ont chargé 206$. Je suis aller voir le gérant pour qu’il annule le contrat et il me dit que sa devrais être réglé dans 2 semaine. 1 mois plus tard, il me recharge encore 206$. Je suis allée encore voir le gérant et il me dit que ma carte bloque les transactions. C’est du n’importe quoi. Et il me dit qu’il ont refait la demande car eux il ne peuvent pas me rembourser, cela doit passer par le siège social. 1 mois et demi je n’ai toujours pas mon argent. Et je n’ai pas parlé du manque de professionnalisme du personnel. Bref, je vous conseille d’aller à un autre gym
Bonjour Rachelle, Nous sommes désolés d'apprendre votre expérience décevante. Il est regrettable que vous ayez rencontré des problèmes avec le traitement de votre adhésion et les frais associés. Nous comprenons votre frustration et nous nous excusons pour tout inconvénient causé. Votre satisfaction est une priorité pour nous, et nous prenons vos commentaires au sérieux. Nous vous encourageons à contacter notre équipe à l'adresse [email protected] pour résoudre ces problèmes et nous espérons avoir l'opportunité de regagner votre confiance à l'avenir. Cordialement, World Gym Québec
Expérience fantastique: The best gym in Laval Best classes, best manager (dory) Best coaches
Hi Dracoco,It's wonderful to hear such high praise for our gym! We're thrilled that you consider us the best in Laval and that you've had such positive experiences with our classes, manager and coaches. Your satisfaction is our top priority, and we're committed to providing excellent service and top-notch facilities. Thank you for your kind words and for choosing our gym as your fitness destination. We look forward to continuing to exceed your expectations! Best regards,World Gym Quebec
Expérience négative: The front personal not attentive and not friendly. The parking lot is not safe, my car was for second time vandalized right in front of the entrance in past 3 months.
Hi Kevin, We're truly sorry to hear about your negative experiences. Safety and customer service are top priorities for us, and it's disheartening to learn that we've fallen short in these areas. Your feedback is invaluable, and we take it seriously. Please reach out to us at [email protected] so we can address these concerns and work towards improving your experience. Your safety and satisfaction are important to us, and we're committed to making things right.Best regards,World Gym Quebec
Expérience fantastique: Iftikar rifaii is the best pt she encourage us help us motivate us and always there for us so glad i met her
Hi Rouls,It's wonderful to hear about your positive experience with Coach Iftikar! Having a supportive and motivating personal trainer can make all the difference in achieving your fitness goals. We're thrilled that you've found such a great connection with her. Keep up the fantastic work, and we're here to support you every step of the way!Best regards,World Gym Quebec
Expérience fantastique: I highly recommend Coach Iftikar she will help and guide you trough your weight loss or any other goal without drastically changing your routine you will accomplish your goal faster than you think !
Hello Hanaa,Thank you for your wonderful recommendation! We're delighted to hear that Coach Iftikar has been such a positive influence on your fitness journey. Her guidance and support are truly valuable, and we're glad to know you're achieving your goals without drastic changes to your routine. Best regards,World Gym Quebec
Expérience fantastique: I just love the LCR danse fitness class given by Cassandra, Lainah and Rola. Why do I come back after all these years well they are simply the best!
Hi Lucia,It's fantastic to hear that you love the LCR dance fitness class led by Cassandra, Lainah, and Rola! Their dedication and expertise must truly make the experience enjoyable and worthwhile for you. It's no wonder you keep coming back after all these years! Keep dancing and enjoying every moment of it! Best regards,World Gym Quebec
Expérience négative: if you want to save yourself time do not waste time going to that place. First of all the manager, Dory is very rude and when you want to cancel they will make it impossible to stop the payments they also charge 175$ fees to cancel your membership worst experience ever.
Hi Ashley,We are sorry to hear about your experience. We aim to provide excellent service, and we apologize if we fell short of your expectations. Your feedback is valuable, and we'll use it to improve our processes. If you have any further concerns or would like assistance with your membership, please reach out to us directly at [email protected]. We're here to help resolve any issues you may have.Best regards,World Gym Quebec
Expérience négative: Took a trainer. I wanted only for a month was told that was OK after one month. The trainer said to talk to the owner to cancel the owner told me. I couldn't cancel and I specifically told them. The agreement with the trainer was told everything was OK. Ay no payments in my account, no letters. No information 4 years later, they would put me in collections for $8000. That means the trainer was paid for a year of service without giving service to the client.
Hi Matthew,We are sorry to hear about your experience. We take matters like these seriously and strive to ensure clear communication with our clients. We'll investigate this matter further to understand what happened and address any discrepancies. Please reach out to us directly at [email protected] so we can resolve this issue promptly. Your satisfaction is important to us, and we want to make things right.Best regards,World Gym Quebec
Expérience fantastique: If you need a coach to guide you on your weight loss journey, I highly recommend Coach Abdulrahman Rima. He is very supportive, and his training plan is very efficient. So far, I am very satisfied with my results, and I will certainly continue my weight loss journey with Coach Abdul!
Hi Carole,Thank you so much for sharing your positive experience with Coach Abdulrahman Rima! We're thrilled to hear that he has been supportive and that his training plan has been effective for you. Your progress and satisfaction are important to us and we're delighted to have you on your weight loss journey with Coach Abdul. Keep up the great work and we look forward to continuing to support you in achieving your fitness goals!Have an awesome day! :)
Expérience fantastique: Attended a class given by Lainah Cassandra Rola and it was so much fun! These ladies energy is guaranteed to make you move and I can't wait to go again. Thank you for a great experience and keep the smiles!
Hello Safaa,Thank you sooo much for your wonderful review! We're thrilled to hear you had fun in Lainah, Cassandra & Rola's class. Their energy is indeed contagious! We can't wait to see you back in the gym for more lively sessions. :)
Expérience fantastique: I was looking for a new gym and I came to world gym in Laval. I love the center. They have full variety of classes, mini club, great service, great management. This is the best gym in Laval!
Hi Marie Michelle,We're thrilled to hear that you had such a positive experience at World Gym in Laval! Providing a wide variety of classes, excellent service, and a supportive environment is what we strive for. Thank you for choosing us as your gym, and we're delighted to be considered the best in Laval. We look forward to continuing to exceed your expectations and helping you reach your fitness goals!Best regards,World Gym Quebec
Expérience positive: Love the gym!!! Courteous staff always there to greet when coming in. One thing - I wish is that they fix the cardio machines or maybe upgrade....too many out of service or old. Still I end up with a decent workout every time! Love the location too!
Hi Chris,We're thrilled to hear that you love the gym and appreciate the courteous staff. Your feedback about the cardio machines is valuable, and we apologize for any inconvenience caused by machines being out of service or outdated.Rest assured, we're continuously working to improve our facilities, and your comments will be taken into consideration as we plan upgrades and maintenance. Thank you for being part of our community, and we hope to continue providing you with a great workout experience. Best regards,World Gym Quebec
Expérience négative: A fee on the fee and a fee for the fee. Why would anyone pay a membership fee when you are paying the monthly fee for a gym that doesn’t allow you to cancel anytime you want. Why pay 60$ initial membership fee plus a 20$ card fee and then pay price guarantee fee so you can have a one year contract!! This is dumb. Just put your exuberant price from the get go so people can make the decision! Obviously no one will show up if you do so but at least you will be honest!
Hello A,We understand your concerns about the fee structure, and we appreciate your feedback. We strive to be transparent with our pricing and ensure our members feel valued. Please send us an email at [email protected] with as much details as you can. We thank you for your patience and comprehension.Best regards,World Gym Quebec
Expérience fantastique: I absolute love this gym. Plenty of parking. Always clean. Lots of machines. My contract had ended, and I was not done with my training sessions and they still gave me the sessions after two years! Excellent service and super kind people. Very empathetic.
Hello Maria,It's wonderful to hear that you've had such a positive experience with our gym! We're thrilled that you found our facilities clean, well-equipped, and convenient. We strive to provide excellent service to all our members, and it's great to know that our team was able to accommodate your needs even after your contract had ended. Your kind words mean a lot to us, and we're always here to support you in your fitness journey. Thank you for choosing us as your gym!Best regards,World Gym Quebec
Expérience fantastique: Came to sign up to world gym, we were greeted by Alexandra at the front desk. She was very welcoming, knowledgeable and made us want to sign up on the spot. After trying out the gym for our first time, we immediately signed up no hesitation. She made the process very smooth and pleasant. Looking forward to training here.
Hi Thomas,Thank you for sharing your positive experience with Alexandra at our gym. We're delighted to hear that she provided you with excellent service and made the sign-up process smooth and enjoyable. We're thrilled to have you as part of our gym community and look forward to supporting you on your fitness journey. If you have any questions or need assistance during your training, please don't hesitate to reach out to us. Welcome to World Gym Quebec! Best regards,World Gym Quebec
Expérience négative: The changes that are being made to the spinning classes are ridiculous! We will have to move the bikes before and after class because they will be in the dance class? How are they expecting people not to get hurt? If they took a second to listen to their members opinions they would hear how many people are upset about this. Big mistake on their end. Update: the manager said that myself along with 2 other girls are “des chialeuses” because we are trying to find a solution. There is a petition of about 80 signatures going around. Great customer service.
Hi Maria,We value our members' feedback and take their concerns seriously. Safety is our top priority, and we apologize for any inconvenience caused by the recent changes to our spinning classes. We are actively reviewing our class scheduling to ensure that all activities can be conducted safely and efficiently and we are adapting as we go. We appreciate your patience and understanding as we work to find a solution that meets the needs of all our members. Thank you for your continued support.Best regards,World Gym Quebec
Expérience fantastique: I am happy for super advisor coach Mustapha he one of best and amazing trainer in world gym laval he do his job well and friendly and I’ll thankful for management world gym laval for kind of this amazing trainers and fantastic services
Hi Mano!We appreciate you taking the time to share your feedback.We take pride in providing a great fitness environment for our community and we are glad to learn you enjoy the services rendered at our center and care from our coach Mustapha.We thank you and we hope to always keep growing with you through fitness! :)Best regards,World Gym Quebec
Expérience fantastique: Great place to workout! The staff is nice and the music is always good. The only problem is that on the women’s side there’s a lot of equipment that’s lacking. Not enough varied weights, mostly lighter weights so it’s difficult to lift heavy. Besides that I’m satisfied:)
Hi Tamara!Thank you for rating our location.We really appreciate you taking the time out to share your experience with us. We appreciate your feedback to keep growing better. We take pride in providing a great fitness environment for our community and we are glad to learn you enjoy the services rendered at our center and care from our staff.We hope to always keep growing with you through fitness. Best regards,World Gym Quebec
Expérience négative: I have three days on this gym and is not easy to do exercise. There is no control of people inside. the machines you have to wait too much to do any exercise. Same in First day I noticed that people are lining up to even take a bath. I tried to cancel but they said they would charge 20 percent of the total for the year. It seems unfair to me that instead of relaxing you are waiting for everything Instead of making a calm exercise and someone is pressuring you to use it
Hi Luis, Thank you for taking the time to rate our location. We are sorry about the inconveniences caused by the situation. The satisfaction of our community is our priority. You seem to have had a bad experience at our center. In order to understand your situation, please send us an email to [email protected] with as many details you are able to provide us, so we can help you as best we can. We thank you for your patience and comprehension. Best regards,World Gym Quebec
Expérience fantastique: UPDATE: they brought a barbell and weights to the women’s section booty gains will be achieved Thank you !!!!!!! - We need a squat rack in the women’s section! The miniature weights and barbell is not enough! How are supposed to get booty gains when the max we can stack on these things are 30 lbs :( Pleaseeeee bring a squat rack in the women’s section please please please
Hi Christine! Thank you for rating our location.We really appreciate you taking the time out to share your experience with us. We appreciate your feedback to keep growing better. Please send us an email to [email protected] and we will do our best to accommodate your request. :)We wish you the best of luck in crushing all your fitness goals! Best regards,World Gym Quebec
Expérience fantastique: I’m trained by coach Abdul, I started a little bit over 6 months ago and my results have been amazing. He’s a wonderful coach
Hi Rue ! Thank you for taking the time to share your feedback. We take pride in providing a great fitness environment for our community and we are glad to learn you enjoy the services rendered at our center and care from our coach Abdul! We hope to always keep growing with you through fitness. Best regards,World Gym Quebec
Expérience fantastique: Front desk workers (Sabrina,Saad) and the AGM work very professionally. They are kind and very helpful. I wouldn't want to train anywhere else. I love it here
Hi!Thank you for taking the time to share your feedback. We take pride in providing a great fitness environment for our community and we are glad to learn you enjoy the services rendered at our center and care from our staff.We hope to always keep growing with you through fitness. Best regards,World Gym Quebec
Expérience fantastique: Very professional, the workers are very understanding and caring, Especially coach Abdulrahman Rima The best coach. I recommend him to you guys. Abdulrahman is a very competent worker and is one of the reason their staff is so complimented!
Hi Mohammed !Thank you for taking the time to share your feedback. We take pride in providing a great fitness environment for our community and we are glad to learn you enjoy the services rendered at our center and care from our staff and our coach Abdulrahman. :) We hope to always keep growing with you through fitness. Best regards,World Gym Quebec
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