Informations sur BuzzFit-L'Acadie
Heures d'ouverture
- Lundi: Open 24 hours
- Mardi: Open 24 hours
- Mercredi: Open 24 hours
- Jeudi: Open 24 hours
- Vendredi: Open 24 hours
- Samedi: Open 24 hours
- Dimanche: Open 24 hours
BuzzFit-L'Acadie: Avis
Expérience négative: Gitmeyi bırakıp iptal etmelerini söylememe rahmen üyeliğimi iptal etmeyip bakım ücreti ve gitmediğim zamanlar için hesabımdan 107$ çektiler . sakın buzzfit gitmeyin pişmanlıktır !!!!!
We're sorry to hear about your experience and appreciate you bringing this to our attention. Please note that all fees, including the maintenance fee, are clearly stated in our contracts and on our website. If there was a misunderstanding or issue with your cancellation, we encourage you to contact us at **[email protected]** so we can look into this matter and assist you with a resolution.
Expérience fantastique: Excellent
Hey there Afif! We're absolutely thrilled to be your gym of choice! Your fantastic review has truly brightened our day. Can't wait to see you soon!
Expérience négative: Don’t buy it they scam a lot with your membership fees buzz fit is full of scammers
Thank you for your feedback. We assure you that all of our membership fees are clearly indicated on our contracts and on our website. Transparency is very important to us, and we want our members to feel confident and informed about their membership terms. If you have any questions or concerns about charges, please feel free to reach out to our team, and we'll be happy to assist you!
Expérience négative: Ça ne se sent pas bon, pas de ventilation.
Thank you for your comment. We are sorry to hear that the smell and ventilation did not meet your expectations. We will follow up with the maintenance team to improve the situation. Do not hesitate to speak to us directly in the room so that we can take immediate action.
Expérience fantastique: Gym très grand comparé à plusieurs autres Buzz Fit.
Thank you for the nice note Nohemia! It’s a pleasure and an honor for us to be your gym! And your wonderful review made us happy. We look forward to seeing you soon! :D
Expérience fantastique: Personnel très accueillant, la salle est très grande et il y a beaucoup de chose qu’on peut faire c’est génial, c’est ma nouvelle salle de tous les jours
Hello Dore! It’s a pleasure and an honor for us to be your gym! And your wonderful review made us happy. we look forward to seeing you soon! :D
Expérience fantastique: Une bête le nouveaux gérant, il connais bien son boulot, il gère bien ! La salle et immense , y’a tellement de machine c’est incroyable .
Thank you for your feedback! We are delighted to know that you appreciate the new manager and the large room! It's great that you find the machines to your liking, and we hope that you continue to train well with us.
Expérience fantastique: La meilleur salle de fitness que j'ai put connaître dans ma vie et surtout avec un responsable au top Ben qui est toujours à l'écoute et hyper professionnel
Thank you for your kind words! It's always a pleasure to know that our members appreciate their experience and find our team, like Ben, attentive and professional. We are delighted to support you on your fitness journey!
Expérience négative: J’étais au gym aujourd’hui la fille à l’accueil devrait même pas travailler avec les gens …
We are sorry to learn that your reception experience did not meet your expectations. Your feedback is important to us, and we will address this situation with our team. Please feel free to contact us at **[email protected]** to discuss this in more detail.
Expérience fantastique: A place where the stress goes off!!!
You know it Tina! See you soon!
Expérience fantastique: Very good
Hello Ron! It’s such a pleasure and an honor for us to be your gym! And your wonderful review made our day. Sincerely! We’re all looking forward to seeing you soon! :D
Expérience fantastique: I've been here for two weeks and I'm very pleased.
Hello Hokees! It’s a pleasure and an honor for us to be your gym! And your wonderful review made us happy. We look forward to seeing you soon! :D
Expérience négative: Terrible terrible place, got kicked out for deadlifting with Mats on the floor. Just like the teenager that got assaulted by a member of the gym for deadlifting.
We’re sorry to hear about your experience.We encourage all members to reach out to our staff for clarification on gym policies. Please know that we do not condone any form of aggression or disrespect, and we are here to listen to your concerns. Feel free to contact us at [email protected] so we can address this situation more thoroughly.
Expérience négative: Service went downhill. Not sure what happened was a member since they opened and was great, they changed their pricing without advising me and I just cancelled the membership, they didn't care and so they lost a client. Also parking is impossible as there aren't any and you need to waste time driving around the area. Look elsewhere for if you want to feel welcomed and valued as a member.
We’re sorry to hear about your experience. Changes in pricing are communicated through our member channels, but we understand if this was not clear. Regarding parking, we know it can be challenging, and we're working on solutions to make it easier for everyone. Your feedback is important to us, and we appreciate the time you took to share it. If you ever reconsider, we'd love the chance to welcome you back!
Expérience fantastique: I tried this gym and it was a wonderful experience, very clean, all the equipment are good. The staff is very cool and helpful, special mention to Benjamin !
Thank you for sharing your experience! We're thrilled to hear you had a great time at the gym and found everything clean and in top shape. Special shoutout to Benjamin for making a positive impact! We're here to help you reach your fitness goals!
Expérience négative: The most worst Gym in Québec I DONT RECOMMENDED ANYONE TO GO THERE they stole my money after I have been asked to cancel my membership they confirmed it'd canceled,but the fact is they kept charging me every 15 days, I went to them no employee in the reception I contacted them they are very rude Zero Customer service incompetent people Scammers DONT EVEN THINK TO GO THERE
We’re sorry to hear about your experience with the cancellation of your membership. This does not reflect our usual standards, and we want to make it right. Please feel free to contact us at [email protected] or come in and see us so we can review your case and resolve the issue as soon as possible. Your satisfaction is important, and we’re here to help!
Expérience négative: Ma pire décision a été que je me suis inscrit à cette salle de gym , ils ne fonctionnent pas bien avec les clients et ils ont pris 45 $ de mon compte et m'ont dit qu'ils étaient revenus, mais qu'ils ne l'avaient pas fait C'est la pire salle de gym
Bonjour, Nous sommes vraiment désolés d'apprendre que vous avez eu une expérience décevante. Nous prenons ce genre de situations très au sérieux. Veuillez nous contacter à [email protected] pour que nous puissions examiner ce problème plus en détail et trouver une solution pour vous. Merci, L'équipe Buzzfit
Expérience négative: The gym has been neglected, flooring mat is loose sometimes trip over them. Same machines nothing has been added or maintained, some of the benches the covering is ripped. For the price you pay you can literally go down to World gym they are the same price and world is newer. Only reason to why I came back is because it is 24/7 definitely isn’t cheap as it used to be! Wifi doesn’t work and when you sign up you’re supposed to get a free shirt, since they are out of shirts they don’t feel obliged to honour it any longer.
Thank you for bringing these issues to our attention. We take all feedback seriously and are working to address the maintenance concerns you've mentioned. We're sorry for any inconvenience you've experienced. The 24/7 access is a key feature, and we strive to provide value in other ways as well. Regarding the Wi-Fi and the free shirt, we apologize for the disappointment and will look into ensuring these promises are met.
Expérience fantastique: Great staff. Accomodating and friendly (especially the morning team). One of my fav locations to train.
Hey there Patrick! We're absolutely thrilled to be your gym of choice! Your fantastic review has truly brightened our day. Can't wait to see you soon!
Expérience négative: Trashy manager harassing a teen for fun and wasting my time, wouldn't be writing this if he wasn't built like a McDonald's fry maybe he should hit the gym more often.
We take all feedback seriously and aim to maintain a respectful environment for everyone. However, we don't appreciate mean comments and believe in respecting where everyone is on their fitness journey. Please reach out to us directly at [email protected] so we can look into this matter further.
Expérience négative: I signed up for a year because of commitment contract. A contract I explicitly told one of the workers to cancel once the year ends, they continued to charge me monthly payments and took an extra "maintenance fee", of 60 dollars claiming my contract of a membership card that wasn't working in the gym was still active. When I asked them about all of those fees they told me contract indefinite when none of their memberships offer indefinite contracts. Apparently I am not the only one with this problem according to the reviews.
Expérience positive: I would like to express my appreciation of one of your employees Ali who does an excelkent job of keeping the gym in tip top shape. I have never seen him seating down doing nothing, like others before him. He is always busy cleaning, sweeping, vaccuuming, etc. Good job Ali. Just smile more often.
Expérience fantastique: The best gym, you got the perfect combo of greats of personal training, the best personal trainers out there+the best staff including Ali Fares, boxing coach and future pro bodybuilder, he is one of the reasons this gym is at its best, he is also great
Expérience fantastique: C'est le meilleur endroit pour avoir le corp que vous désirez, tous les équipements disponibles pour tout type d'exercice, des Coachs au besoin et le tout à un prix plus que raisonnable
Hello Ahmed! It’s a pleasure and an honor for us to be your gym! And your wonderful review made us happy. We look forward to seeing you soon! :D
Expérience fantastique: Amazing cleaning in the morning, very nice. Ali and Amani are the best ⭐️
Thank you for your positive feedback! We're glad to hear you're satisfied with the cleaning in the morning. We'll make sure to pass along your compliments to Ali and Amani.Best regards,
Expérience fantastique: Friendly place clean everything specially lockers and toilets Great workout place Roudi coach is always there to help or information And Ali the morning guy clean and helpful Thank you
Expérience fantastique: Great gym, all the equipment needed, staff very friendly. 4 cable stations, lot of free weights (dumbbells and plates), 2 racks of barbells, ropes and calisthenics cage, and the complete range of machines, & cardios. I go on evening, night and morning and I never saw people waiting for a machine. (Enough equipment for all the flow of customers, I don't know during rush hour). Very clean and well maintained. Not the most modern gym but really great! The maintenance team does a great job and customers also respect the minimal rules of cleanliness of their equipment. Rarely witnessed disrespectful members. Only a few douche at rush hour, but very few compared to most gyms. No snobs like World Gym Acadie (was extremely disappointed by the rude, disrespectful and snob staff there..). I appreciate how there's a place for everyone and any type of people, age, physical shape, races, sexes, and all diversity, and how everyone is respectful. The gym is also completely wheelchair (even powered) ♿️ accessible. No automatic door opener button but easy to enter. Gate at the entrance with lock, that they quickly come to unlock to let wheelchair users in. Shower, changing cabin, toilet stall, sinks, hands paper are all accessible. *The stall door has no handle to close it, and no safety bars to transfer on the toilet. There's 2 disabled reserved parking spaces for that part of the building. We are a dozen disabled people customers, with every type of disability (cognitive, physical..) and using every type of mobility aids (from cane to walker to power wheelchair). The other customers (at least those present evening, night and morning) are very respectful and helpful if help is needed but without being overwhelming. The staff too! *To answer some comments, I did cancel my subscription for health issues for a while and they did stop the next payment immediately, never had to argue or insist, pretty simple and fair process. Check the terms on their website but it went exactly as they describe. *It's true that the wifi doesn't work. At least, not with the password of their ad on the wall, it seems to be a different one, so maybe they just didn't update it (but the network always shows active), I didn't ask the staff because I didn't really need it..
Hey there Marie! We're absolutely thrilled to be your gym of choice! Your fantastic review has truly brightened our day. Can't wait to see you soon!
Expérience fantastique: Roudy is amazing Excellent service and best traiber ever He works not only on building exercise but on psychology to keep you going I give miliions of stars!
Roudy is a real champ! Thanks for the great review!
Expérience négative: Read at your own benefit 1) you can literally walk in through the little rolling pass without paying , not one time did the staff ask me nor even looked at me coming in . 2) staff is either training, on their phone or talking outside the welcoming area. Never working nor even answering questions for that matter 3) guys don't believe in showering , they smell so horribly bad that I had to go to the bathroom and vomit couple of times. Not a gym it's a pig farm mixed with excrements 4) machine are dirty , smelly and either out of order or someone is sleeping on em. 5) bathrooms are so filthy, you have to watch your step because if I didn't know better , I'd say it's infested with savages In there . Sad really 6) never paper towels to wipe your hands , ever. 7) I left because the gym is falling apart , owner is clearly not caring about the investment or is fooling an investor and keeps dishing out $$ to a gym that will never level up. 8) I signed up because I live nearby and it's 24/7 , but now that I see the true filthy nature of the gym , I will gladly travel 30+ mins to another gym . Never will I give this gym another cent , horrible place. Thanks
We take these concerns seriously and are working to address them. Our staff is committed to improving cleanliness and service. We are also reinforcing our check-in procedures to ensure a secure environment for all members. If you have any more specific issues, please contact us at [email protected]. Thank you for bringing these matters to our attention.
Expérience négative: Fees
We understand your concerns about fees, and we apologize for any confusion. We strive to maintain transparency regarding our fees, and all pricing information is available on our website for your reference. Despite this, we appreciate your feedback and will review our communication to ensure clarity for all members. We remain committed to providing the best value for your investment in fitness. If you have any further questions or need clarification, please don't hesitate to reach out to us. Thank you for bringing this to our attention.
Expérience négative: Horrible experience. Got bullied by the trainer Rudi. I had a gym member come on the machine right next to mine and start breathing heavily and grunting. I finished off my training as I felt unwell around that. As I left, I mumbled to myself "disgusting" which he was. No common sense on respecting people's space. He goes and tells the trainer Rudi that I said to him that he is disgusting. Which I never addressed him. I mumbled it to myself. Then after leaving the ladies vestiaire, the gym member came charging at me and getting in my space. I asked the gym member who was at least 6'3" to back off from my personal space. Rudi proceeded to tell me to say things nicely in the future. I felt harassed when the gym member came in my.space even when I asked him to stay away. I wanted to cancel my membership and then Rudi started shouting at me. Psychological harassment at its best. Never laying foot there again. He didn't even take time to verify both sides of the story. Never setting foot there again. I feel shaken and disgusted by their offensive behavior.
We're deeply sorry to hear about your experience. Our priority is to ensure that all our members feel safe and respected in our facilities. We take allegations of bullying and harassment very seriously, and we'll investigate this matter thoroughly. Please reach out to us at [email protected] with more details so we can address this issue promptly. Your well-being is our utmost concern, and we apologize for any distress this situation may have caused you.
Expérience négative: I have been a member of this gym for over a year and been paying my membership regularly but this week, there was issue with my account, they mentioned I had to pay bi-weekly and it was sorted out that day but when I went today, I was stopped at the entrance and they could not figure what was wrong with my account. I waited but nobody could figure it out until I asked them if I could do my gym session and come back! At the end, I asked and apparently the boss has to approve the new payment method but until then I will be stopped at the front and I will have to explain the situation each time. I didn't understand because I pay regularly and I don't understand why it would take this long to get it approved..The boss Chloe was in her office, she came out and mentioned she was upset and needed a walk instead of helping us out. We saw her stare at us from the back of the gym instead of resolving the situation. I was appauled by what she said, next time it would be nice if she could help the customer instead of walking out!
I'm sorry to hear about your frustrating experience. It sounds like there was a miscommunication or issue with your account, and I understand how inconvenient that must have been for you. We strive to provide excellent customer service, and I apologize if we fell short of your expectations in this instance. Your feedback is valuable to us, and I will make sure to pass it along to the appropriate team members for further review. If there's anything else we can do to assist you, please don't hesitate to reach out to us at [email protected]. Thank you for bringing this to our attention.
Expérience négative: I il me relève de l’argent et il ne veut pas annuler mon abonnement donc je vous déconseille d’aller à cette gym
Nous sommes profondément désolés d'apprendre votre malheureuse expérience. Nous tenons à vous assurer que nous nous engageons à respecter les normes les plus strictes en matière d'intégrité et de satisfaction de la clientèle. Nous traitons avec diligence tous les problèmes qui nous sont signalés. En ce qui concerne les problèmes liés aux annulations de paiement, nous vous recommandons vivement de vous rendre dans le centre Buzzfit la plus proche pour trouver la solution la plus efficace. En outre, selon les contrats, les adhésions peuvent être annulées par courrier recommandé si vous ne pouvez pas vous rendre sur place. Toutefois, si vous ne pouvez pas vous rendre sur place, nous vous demandons de nous fournir des informations détaillées par e-mail à l'adresse [email protected]. Soyez assuré(e) que nous ferons tout notre possible pour résoudre rapidement ce problème.
Expérience négative: The worst gym I have ever visited...extremely dirty bathrooms. There are not enough machines for everyone. Bad welcoming
We're sorry to hear about your disappointing experience. At Buzzfit, we prioritize cleanliness, customer satisfaction, and providing a welcoming environment for all our members. While we pride ourselves on having the most cardio machines in Quebec and maintaining a high standard of cleanliness, we acknowledge that there may have been lapses in our service during your visit. We will address the issues you've raised regarding the cleanliness of the bathrooms and the availability of machines to ensure that all members have a positive experience at our gym. We appreciate your feedback and hope to have the opportunity to improve your experience in the future.
Expérience positive: Great location, friendly staff, clean and now have Squat and power racks and cages... Robert the manager owner is always attentive to details and very respectful
Hello Denis!! It’s such a pleasure and an honour for us to be your gym! And your wonderful review made our day. Sincerely! We’re all looking forward to seeing you soon! :D
Expérience fantastique: I met Jad, who gave me an excellent service. I really appreciate what he did to me.
Hey there Hadi! We're absolutely thrilled to be your gym of choice! Your fantastic review has truly brightened our day. Can't wait to see you soon!
Expérience négative: Just signed up and went there to get started. Service is horrible. No one showed me around , what's available and what's included . Free t-shirts were advertised and they do not give them anymore. Atmosphere was very snobby but for 30$ a month can not really complain.
We apologize for the inconvenience you experienced during your recent visit. Unfortunately, we recently discontinued offering free t-shirts as part of our membership signup promotion. We understand your disappointment and regret any confusion this may have caused. Thank you for bringing this to our attention, and we appreciate your understanding. If you have any further questions or concerns, please don't hesitate to reach out to us.
Expérience positive: Le gym est grand beaucoup d’équipement, mais ils devraient faire le menage un peu plus souvent.
Nous vous remercions d'avoir pris le temps de partager votre avis. Nous sommes ravis d'apprendre que vous avez apprécié la taille de notre salle de sport ainsi que la diversité de nos équipements. Votre commentaire concernant la propreté est important pour nous, et nous prendrons des mesures pour améliorer la fréquence du nettoyage. Votre satisfaction est notre priorité, et nous sommes reconnaissants de votre retour. Nous espérons vous revoir bientôt au gym!
Expérience fantastique: Overall better than planet fitness and econo
You knooooooow it! Thanks Niko
Expérience fantastique: Was just cool,the guy at the reception was indeed receptive,hygiene z wow,the gym z just cool
Thank you for your positive feedback! We're delighted to hear that you had a great experience at our gym. We strive to provide a welcoming and clean environment for all our members. If you ever have any suggestions or if there's anything else you'd like to share, feel free to reach out to us at [email protected] appreciate your support and look forward to providing you with a fantastic gym experience.Best regards,
Expérience fantastique: Good gym nice people I love it here it’s like my home☺️ Best gym I’ve been
Hello Kosta! It’s a pleasure and an honor for us to be your gym! And your wonderful review made us happy. we look forward to seeing you soon! :D
Expérience fantastique: Nice gym, friendly staff, machines are hardly out of service but if something's broken it doesn't take long before it's fixed. Everything is clean, toilets and dressing rooms are always fresh and tidy. I never have trouble finding parking even around rush hour.
Hello Melody! It’s such a pleasure and an honour for us to be your gym! And your wonderful review made our day. Sincerely! We’re all looking forward to seeing you soon! :D
Expérience positive: This gym has the potential to be really great. The hygiene is excellent, and there's a huge variety of machines available. Overall, people are polite and respectful. However, there's one significant issue that I've encountered, and it's a big one for me. During the afternoon, the gym gets overrun by groups of kids who come straight from school. Not only do they work out, but they also use the gym as a hangout spot. As a result, all the favorite machines are often occupied by groups of 3 or 4 people, making it impossible for others to use them. These kids tend to play around and disregard the fact that others are waiting. I'm not sure what the minimum age requirement for the gym is, but if teenagers are allowed, there should be clear rules in place regarding proper behavior in a gym environment. It feels like they're treating it as if they're still in school. As someone with a membership that allows me to come at any time, it's frustrating to feel like I can't come in the afternoon due to this issue. It seems like there's a lack of oversight in managing this situation. Additionally, the habit of leaving bars full of weights and benches scattered around is not ideal. Overall, while the gym has many positive aspects, this issue significantly detracts from the overall experience.
Dear Member,Thank you for your valuable feedback. We apologize for the inconvenience caused by the overcrowding and lack of oversight during peak hours, especially in the afternoon. We understand the frustration this may cause and will take immediate steps to address this issue, including reinforcing gym etiquette and implementing clearer rules for proper behavior.Your satisfaction is our priority, and we appreciate your patience as we work towards providing a better experience for all our members.Best regards,
Expérience positive: Great and clean
Hello! It’s such a pleasure and an honour for us to be your gym! And your wonderful review made our day. Sincerely! We’re all looking forward to seeing you soon! :D
Expérience négative: The manager is disrespectful
Thank you for bringing this matter to our attention, and we sincerely apologize for any negative experience you've had with our manager. We take such concerns seriously, and we would like to investigate this issue further to address it appropriately.Could you please provide more details about the specific incident or behavior that you found disrespectful? Your feedback is crucial in helping us understand the situation and take corrective action.Additionally, we would appreciate it if you could email us at [email protected] with more information about your experience. This will allow us to look into the matter promptly and ensure that necessary steps are taken to improve our service.Your satisfaction is our priority, and we value your input as it helps us maintain a respectful and positive environment for all our members.Thank you for your understanding, and we look forward to receiving more information from you.Sincerely,
Expérience négative: I experienced no issues during the first two weeks at the gym, but in the third week, an employee informed me that my gym attire was not suitable, despite it being consistent with my usual attire. When I sought clarification, the employee responded disrespectfully, making comments about my age and likening my behavior to that of a child. This experience is unlike any I've had in other gyms, where staff members typically exhibit professionalism. I hope the gym can address this inconsistency and maintain a respectful environment for all patrons.
Dear Polato,Thank you for bringing your recent experience to our attention, and we sincerely apologize for any discomfort caused by the incident with our employee.Your feedback is invaluable, and we want to address this matter promptly. If you wish to provide further details or if you have additional concerns that you would like us to look into, please don't hesitate to reach out to us at [email protected]. We are committed to understanding and resolving any issues you may have encountered, and your input is crucial in helping us improve our services.Once again, we apologize for any inconvenience you've experienced, and we appreciate your understanding as we work to ensure a more positive and respectful environment for all our patrons.Sincerely,
Expérience fantastique: On est bien car il n'y a d'heure limite pour se présenter aux salles de gymnase réparties dans Montréal et j'espère bientôt dans toute la province; de plus, le coût est abordable quand à l'option choisie.
Hello Rhuel! It’s a pleasure and an honor for us to be your gym! And your wonderful review made us happy. we look forward to seeing you soon! :D
Expérience négative: Do yourself a favor and don't go here. The place is dirty, smelly and there seems to be zero concern for an organized space. Weights and paper towels on the floor, and nasty changing rooms.
Dear AndresThank you for taking the time to share your feedback. We're sorry to hear about your experience, and we genuinely apologize for any inconvenience you may have faced during your visit.We take your concerns seriously and are committed to providing a clean and organized environment for our members. Your feedback helps us identify areas for improvement, and we assure you that we are addressing these issues promptly.If you have any additional details or specific suggestions, we would appreciate hearing more from you. Your satisfaction is important to us, and we want to ensure a positive experience for all our members.For further assistance or to discuss your concerns in more detail, please feel free to reach out to us at [email protected]. Your input is valuable to us, and we hope to have the opportunity to make things right.Thank you for bringing this to our attention.Best regards,
Expérience fantastique: Amazing place with great coaches who really care for others, especially the front desk people are the most amazing staff members! They are the best team and people that are there to support you in your Health & Fitness Journey. Every time training in this gym is a total state of Gratitude and Bliss.
wooooooooooow! What an amazing review! Thank you
Expérience fantastique: Je suis abonnés depuis 3 mois, personnels compréhensible, toujours prest à aider. Les entrepreneurs très professionnels et très à l'écoute de tes objectifs et des attentes. J'ai eu des soucis au niveau de la comptabilité et Roudy il m'a tout réglé le problème en une semaine tout à était dans l'ordre. Qualité prix et liberté de fréquente le gym avec ton ados et de rester active à n'importe quel heure. 24/7. Et surtout endroit très propre et les machine bien entretenue. Je vous le recommande.
Good morning ! It’s a pleasure and an honor for us to be your gym! And your wonderful review made us happy. we look forward to seeing you soon! :D
Expérience négative: It’s really bad Fitness I don’t recommend it
We are sorry to hear you had a bad time, Abdul. We hope to rectify our mistakes and provide a better experience for all of our clients in the future. If you have specific feedback, please reach out to [email protected]
Expérience négative: Too crowed, there are to many people
Thank you for sharing your review regarding your experience at Buzzfit Gym. We appreciate your feedback and apologize for any inconvenience caused by the busy times you experienced.At Buzzfit, we strive to provide a comfortable and enjoyable workout environment for all of our members. While it is true that we experience peak times when the gym is busier, we are proud to mention that we are open 24 hours a day, 365 days a year. This means that there are different times of the day and night when the gym is quieter and less crowded.To ensure you have the best possible experience, we recommend that you explore our gym during off-peak hours, such as early morning or late evening. Our staff can also help you identify these quieter times based on our historical data.We value your membership and want to ensure that you have a positive experience with each visit. If there's anything else we can do to improve your experience, or if you have any other suggestions, please don't hesitate to contact our team directly.Thanks again for your valuable comments. We hope to have the pleasure of welcoming you back to Buzzfit Gym soon and providing you with an exceptional fitness experience.Cordially,The Buzzfit team
Expérience positive: Taking off one star because the TV in the men's changing room has been terrorizing us for the last year. It's impossible that not one employee has noticed it. Please fix it so I can sleep at night again.
Thanks for the note Matthew! the TV is part of our Halloween theme haha... Please let management know so that we can fix this. Cheers!
Expérience fantastique: I left that gym just to go back. I thought the world gym would be better but Buzzfit doesnt trap you with a contract. Super nice gym and smells clean.
You know it! Thanks Vik
Expérience fantastique: J'y suis allée pour un essai et franchement j'ai beaucoup aimé l'endroit. Le vestiaire est très propre, il y a de grandes douches et des séchoirs à cheveux (c'est très pratique). La salle de sport est immense, il y a beaucoup de machines donc pas d'attente pour les utiliser. J'ai bien l'intention de m'inscrire pour un an.
Merci!
Expérience fantastique: Très bon gym. La propreté est excellente, ouvert 24 heure 7jours sur 7. Ne ferme jamais même pendant les congés fériés. Je m entraîne depuis 6ans chez Buzfit. Jamais déçu. Merci
Glad to hear that! It's a big part of our philosophy to be able to help our members train whenever they want.
Expérience négative: Expérience décevante! En tant que powerlifter, c'est la salle la moins convenable que j'ai pu testé, pas le droit de faire le moindre bruit et coachs qui ne parlent pas correctement avec vous!
Nous sommes désolés d'apprendre que vous avez trouvé votre expérience décevante en tant que powerlifter. Nous comprenons que chaque salle de gym a son propre style et ses propres équipements adaptés à différents types d'entraînements. Chez Buzzfit, nous visons à fournir un environnement qui convient à une variété d'objectifs de remise en forme. Cependant, il est vrai que nous ne sommes pas une salle spécialisée dans le powerlifting, et nos équipements sont conçus pour répondre aux besoins d'un large éventail de membres. Les restrictions concernant le bruit peuvent découler de notre souhait de créer une atmosphère confortable et respectueuse pour tous nos membres, quel que soit leur niveau de condition physique ou leurs objectifs d'entraînement. Nous prenons votre feedback à cœur et nous excusons pour toute frustration que cela a pu causer. Si vous avez des besoins spécifiques ou si vous cherchez des installations plus adaptées à vos objectifs de powerlifting, nous serions heureux de vous orienter vers des endroits qui pourraient mieux répondre à vos attentes. Si vous avez d'autres commentaires ou des questions, n'hésitez pas à nous les faire parvenir. Votre retour d'expérience est important pour nous aider à améliorer nos services. Cordialement, L'équipe de Buzzfit
Expérience négative: Aucun professionnalisme de la part des gérants quand on veut se désabonner. Ils ne donnent pas suivi à notre demande et de plus ils continuent de prélever de l'argent même si on a demandé de suspendre le contrat. Méfiez-vous du paiment pré-autorisé, c'est compliqué de l'arrêter à travers sa propre banque
Thank you for taking the time to share your experience with us. I'm sorry to hear that you had difficulty canceling your subscription. It is disappointing to learn that officials did not handle your request professionally and did not follow up appropriately. Please return to the gym to ensure payments have been stopped.
Expérience négative: Buzzfit Acadie recommence à nous facturer plus de 2 ans après que nous ayons annulé notre abonnement chez eux. Après les avoir contacté par téléphone et courriel pour qu'ils soient au courant de leur erreur et qu'ils puissent simplement rectifier le tout, Ils demandent une preuve d'annulation pour rembourser les 3 mois de charges illégitimes. Vu qu'on ne trouve pas la telle preuve d'annulation et que je leur avise de façon courtoise que la prochaine étape c'est une dispute au sein des institutions financières, ils semblent ne pas vouloir retourner mes courriels. Je ne peux m'empêcher de trouver ces pratiques douteuses et le fait que pendant plus de deux ans nous n'avions aucun problème/charge, me semble croire que la sporadité de telles pratiques a pour bout de ramasser de l'argent de façon incognito. Nous ne gardons pas forcément toutes les preuves d'annulation de chaque marchant avec qui on a fait affaire dans le passé naturellement car les commerçant ont une obligation morale et légale de veiller à ne pas facturer des anciens clients de façon alléatoire et sans cause lorsqu'il n'y a pas de services ou biens offerts. À ce point-ci ce n'est plus les 75$ qui nous dérangent, mais plutôt la malhonnêteté et l'inéfficacité de leur part de résoudre un problème qui n'aurait jamais dû surgir à la base (que bizarrement semble être récurrent chez eux d'après d'autres reviews). C'est dommage car ils semblaient être assidus sur la propreté et ils avaient des machines intéressantes de style crossfit qui les démarquaient un peu des autres gyms. Bref, soyez à l'affût des frais fantômes si vous décidez de mettre fin à votre abonnement.
Je suis désolé d'apprendre que vous avez rencontré des difficultés avec Buzzfit Acadie et que vous avez été facturé à tort pour des frais d'abonnement après l'avoir annulé il y a plus de deux ans. Nous comprenons votre frustration face à cette situation.. Il a dû y avoir un problème dans notre système. Veuillez donc vous rendre en personne dans nos locaux et nous résoudrons le problème pour vous. Nous prenons très au sérieux les commentaires de nos membres et nous sommes déterminés à améliorer nos pratiques pour éviter que de telles situations se reproduisent à l'avenir. Nous apprécions votre patience et votre compréhension.
Expérience positive: Great place just missing a punching bag
Thank you for the review!Great to hear you're liking our gym. If you have any equipment requests, please contact [email protected] a good one!
Expérience fantastique: Smells good .everythings perfect just missing a sauna.
Expérience positive: Best thing is you have 24hrs access for gym
Thanks for the review!We're happy to help night owls reach their fitness goals
Expérience négative: Staff are not helpful or trained to deal with dangerous situations and gym is a mess
We’re very sorry to hear you had an unpleasant experience with us, and value your feedback, it tells us what we need to improve.We value our customers' safety during their experiences at our gym. We will put even more efforts toward training our staff to be able to handle any situations.Our apologies again for any inconvenience you experienced with this specific project. Please email us with further details at [email protected] and we will try to help solve this issue.
Expérience négative: 1st the gym is smell bad everywhere 2nd machines too old and Brocken Third is stop painting and get fixed the machines
Hey Adam thanks for your review. I see that youve given our other location a 5 star star rating, so we are taking this very seriously. We are very sorry to hear you had a bad experience, we always try to do our best for our members. Please email us at [email protected] with more details and we will try to make it up.
Expérience positive: Thank you for cleaning the shower rooms yesterday; I hope it will be done at regular basis from now and on, as it was before COVID.
Thank you for acknowledging our efforts in cleaning the shower rooms. We understand the importance of maintaining cleanliness and hygiene in our facility, especially in areas like the shower rooms.We apologize if there was any inconsistency in the cleaning schedule during the COVID-19 period. As we navigate through these challenging times, we are continuously adapting and improving our protocols to ensure the safety and satisfaction of our members.Rest assured, we have taken note of your feedback, and we are committed to restoring the regular cleaning routine that was in place before COVID-19. Your comfort and satisfaction are our top priorities, and we appreciate your patience and understanding during this transitional period.If you have any further concerns or suggestions, please do not hesitate to reach out to us at [email protected]. We value your input and will strive to provide you with the best possible experience at our facility.Thank you again for your feedback,Warm regards,The Buzzfit Team
Expérience négative: Smells bad. The guys at the desk are not friendly especially at night. They leave the desk unattended and if you need something you have to wait long time.
Dear reviewer,Thank you for bringing this to our attention. We apologize for any unpleasant experiences you may have had at our gym. We take great pride in providing a clean and welcoming environment for all of our members, and we are disappointed to hear that we fell short of your expectations.We would appreciate the opportunity to address your concerns and improve your experience. If you have any specific suggestions or feedback, we would be happy to hear them. Alternatively, we invite you to visit our location in person or email us at [email protected] so that we can assist you directly.Thank you again for your feedback, and we hope to have the chance to better serve you in the future.Best regards,Buzzfit team
Expérience positive: They making it nearly impossible to cancel your subscription. It is not a good business for people who are visiting Montreal. It is advisable to stay clear.
We deeply regret to learn about your unfortunate experience. We want to assure you that we are committed to maintaining the highest standards of integrity and customer satisfaction. We diligently address every issue that has been brought to our attention.Regarding concerns regarding payment cancellations, we strongly recommend visiting your nearest Buzzfit location for the most effective resolution. Also as per the contracts memberships can be cancelled with registered mail if you cannot visit in person. However, if it is not feasible for you to be physically present, we kindly request you to provide us with comprehensive details via email at [email protected]. Rest assured, we will make every effort to promptly resolve this matter for you.
Expérience positive: Nice gym, the only thing I don’t like is the type of songs they play..but I wanna say thanks to Carl because when he is there he plays good music.
Thank you for the review Mourad! We'll tell Carl he has great taste
Expérience négative: STAY AWAY OF THIS GYM, suddenly i started getting bills from collection and they sold my personal private information to Chinese scammers, i am receiving calls every single day even though i called the gym and ask them to fix this but the receptionist was rude and ask me to pay for something that i have not subscribed for !???
We deeply regret to learn about your unfortunate experience. We want to assure you that we are committed to maintaining the highest standards of integrity and customer satisfaction. We diligently address every issue that has been brought to our attention.Regarding concerns regarding payment cancellations, we strongly recommend visiting your nearest Buzzfit location for the most effective resolution. However, if it is not feasible for you to be physically present, we kindly request you to provide us with comprehensive details via email at [email protected]. Rest assured, we will make every effort to promptly resolve this matter for you.
Expérience fantastique: Second of my two favorite buzzfit locations, so far. They have an easy going team, the gym was very clean (even the boots section, no slush, carpets dry), all equipment was in good standing. They also have the most space between the equipment in comparison to Brossard and DDO. Only con, the parking lot is not very giving.
Thank you for the honest review! We'll see what we can do about the parking
Expérience négative: If you can spare another gym even a few minutes further do it. Scam? Laziness? Just terrible system and a clueless staff? Can’t tell, judge yourselves You can sign up online, but guess what you can’t cancel online (you have to go physically there) You want to upgrade your plan? No problem 2 seconds and you will be paying more. Oh no you realized there’s no benefit you need from a higher plan and want to downgrade? Nop, you can’t because it is “impossible” what a convenient thing for them.. so you gotta pay the administrative fee for cancelation and a new account creation… “never mind you guys scammers I don’t want to downgrade anymore! Just cancel the account” ok no problem just pay the cancelation fee.. What a joke this guys are.. Want more? Sure… Thousand square feet of space… 1 leg press machine :) Machines are old the only half baked new machines are the cardio ones which account for 50% of the space Oh but hey there’s pizza once a month to help your bulk :)
We’re very sorry to hear you had an unpleasant experience with us, and we value your feedback. It is not the type of service we aim for, but it gives us guidelines on what we need to improve. Our apologies again for any inconvenience you experienced with this incident. We are continually adding more equipment to our gyms, and we offer cheat days to encourage people to incorporate balance into their lifestyles. Please email us with further details at [email protected], and we will try to help solve this issue.
Expérience négative: I went there, was considering taking a subscription, the guy at the counter was really nice (the one with the beanie and the beard) then he went on vacation and the guys taking his place were awfull… not polite at all and have no respect for customers.. They were so bad that I won’t even consider going there anymore, don’t want to have to deal with them in any way…
We’re very sorry to hear you had an unpleasant experience with us, and value your feedback. It is not the type of service we are aiming for, it does give us guidelines as to what we need to improve on. Our apologies again for any inconvenience you experienced with this incident. Please email us with further details at [email protected] and we will try to help solve this issue
Expérience positive: It was clean and had plenty of equipment. The staff was super nice. The only thing I did not care for was one of the massage chairs is utterly worn out. It was making terrible noises and was not massaging evenly at all. It actually hurt my back more than it helped due to being on its last legs. The hydro bed was also a little off. When you pushed buttons to play games, nothing would happen. I'm sure it just needs to be reset, but still a little annoying. Otherwise, everything was great.
Thank you for taking the time to share your feedback about your recent visit to our gym. We appreciate your positive comments about the cleanliness, equipment availability, and our friendly staff.We would like to extend our sincere apologies for the issues you encountered with our massage chair and hydro bed. Your comfort and satisfaction are of utmost importance to us, and we're disappointed to hear that your experience with these amenities didn't meet your expectations.Regarding the massage chair, we will promptly address the issue you described, ensuring that it receives the necessary maintenance to provide a comfortable and enjoyable experience for our members.Similarly, we'll investigate the concern with the hydro bed and take steps to ensure it functions correctly, as your feedback is essential in helping us improve.We're grateful for your valuable input, as it guides us in making the necessary improvements to enhance the overall experience for our members. Please feel free to reach out to our team directly at [email protected] if you have any more feedback or if there's anything else we can assist you with.Thank you for choosing our gym, and we look forward to providing you with an even better experience in the future.Warm regards,
Expérience négative: So it’s been almost 10 months of my subscription but today I was interrupted during my set by buzzfit staff and asked to leave the gym just because I was wearing jeans! I told the guy that i came straight from my overnight job and I forgot my gym bag at home, I requested him to let me complete my today’s workout and from next time onwards i’ll wear my gym outfit but he didn’t let me finish my workout. It is so disappointing. Thanks Buzzfit for ruining my day.
Dear YuvrajThank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced during your recent visit to Buzzfit.We understand that wearing appropriate gym attire is important, and our policy is in place to ensure the comfort and safety of all our members. We apologize for any misunderstanding or inconvenience caused by our staff's decision. We strive to provide a welcoming and understanding environment for all our members.If you wish to discuss this matter further, please feel free to reach out to us at [email protected]. We would be more than happy to address any concerns you may have.Once again, we apologize for the disappointment you faced, and we sincerely hope to have the opportunity to make it up to you during your future visits to Buzzfit.Thank you for being a part of the Buzzfit community.Best regards,
Expérience négative: J'ai eu un problème de dos a cause d'un faux mouvement en novembre 2021 et depuis ce temps je n'ai pas pu m'entraîner jusqu'à maintenant et pourtant je paye la mensualité tous les mois, et hier le club m'a déduit 45$ encore et donc j'ai déjà appelé le club avant pour suspendre mon abonnement pendant 3 mois, car je le paie pour rien. À chaque fois que je vais au club pour parler au manager je ne le trouve pas. il n'y a aucun contact pour parler avec la direction du siège ! il faut se méfier de ce club.
Expérience négative: Port du masque d'efficient et non respect de la distanciation par les usagers. Aucune surveillance par le staff, ils se promènent sans masque dans le gym (lorsqu'il se promène, car ils restent pas mal tout le temps derrière leur espace d'accueil à jouer sur leur cell... ) Veille machine qui manque d'entretien. des dumbells brisés, plancher avec élévation, tapis que tu peux "t'enfarger" dedans, EN résumé, endroit à éviter, je vous conseille celui sur crémazie
Hello Patrick, thank you for taking the time to give us your opinion. Your message has been forwarded to the people responsible for the gym in order to process this information. For any other comments, please write to us directly at [email protected]. Good day,
Expérience négative: Don’t give your credit they’ll steal your money
Hello, we are sorry that your experience at Buzzfit did not live up to your expectations. If you wish to tell us more about your experience in our gyms please communicate with us at [email protected]. Thank you
Expérience négative: I wanna cancel my gym membership because, I moved from Montreal to Kingston Ontario and nobody really helpful.
Expérience négative: Worst gym in Montreal, the staff is something else and they keep charging you after you cancel.
Expérience négative: Dont ever sign the contract its a scam they have hidden fees and they make u pay even after u cancel
Hi, we are sorry that your experience at Buzzfit did not live up to your expectations. If you wish to tell us more about your experience in our gyms please communicate with us at [email protected]. Best regards
Expérience positive: The gym is great but the shower and locker rooms are not very clean
Expérience fantastique: Compared to the other buzzfit it’s not the best but it stills does the job cons bare man’s no Cathy’s ! Still poppin tho the hood buzzfit
Thank you so much for the kind review. We appreciate your feedback and look forward to seeing you again!
Expérience négative: Be careful, they will charge your card for life. They are running a fraud and are being sued for it. You can't cancel your membership here!
We're sorry to hear you've had issues with cancelling your membership with us. To cancel your membership and stop the billing of the Monthly Membership Fee on or around the 20th of the month, the club must receive written notification by certified mail delivered to the club on or before the 1st of the month or in person. In order to cancel your membership prior to the billing of the Annual Membership Fee, the club requires written notification as described above on or before the 25th of the month before such billing.
Expérience fantastique: Excellent gym and very clean. I could appreciate it more if they had a punching bag.
Thanks for the great review! We'll see what we can do about that punching bag :-)
Expérience positive: its always so packed literally not once have i been there and it was quiet (the one girl employee there is so nice though)
Expérience négative: I cancelled my membership back in 2019 and You can see in the picture how much i was charged in 2021 . 375$ one shot !! Dont sign with them please . They keep taking your money even if you cancel
Hi Aboudi, thanks for reaching out and bringing this concern to our attention. We never want any of our members to have a poor experience at our gym. Please email us at [email protected], so we can gather more information about these issues. Thank you
Expérience négative: Very bad service. Not clean. Even if you cancel your membership their still gonna send you bills by email and expect a payment even if you don't get go there anymore. Ridiculous service. Do NOT recommend this gym.
Hi, we are sorry that your experience at Buzzfit did not meet your expectations. As we are committed to offer good customer service to our members, your feedback is very important to us. If you would like to give us more details about your dissatisfaction, please write to us at [email protected]. Best regards,
Expérience positive: Dumbbells doesn’t go over 75lbs, need better equipment and wifi sucks. But it’s a beginner friendly gym with nice ppl.
Thanks for the review! We'll work on the equipment
Expérience négative: Wifi never works, there are always machines out of order, music is too loud, AC or heating are always either too strong or not strong enough. On a good note, the staff is not bad, customer service is fine and the place is almost always clean.
Hi! Glad to hear you had a good experience with our staff. Have you spoken to management about the temperature? I'm sure they will be happy to help
Expérience fantastique: Please fix your WiFi... it is not hard; I'll gladly do it myself. 20/JUN/2022 : the wifi is still not working 26/JUN/2022 : the wifi is still not working 11/AUG/2022: still no wifi; I cancelled my sub.
Hi Vincent. Sorry to hear the wifi is bad! Hopefully the issue has been resolved?
Expérience fantastique: Wifi never work what happen
Expérience fantastique: Excellent gym and very clean. I could appreciate it more if they had a punching bag.
Expérience fantastique: Nice clean place Rudy Nice guy receptionist in the morning very nice young lady And Emily the trainer insisting smiley face that she is coaching me. Very satisfied
Expérience fantastique:
Expérience fantastique: Amazing gym it's equipped with new machines and they got all the things you need
Thanks for this awesome review! We’re glad you’re enjoying Buzzfit!
Expérience positive: Staff need to more polite while talking their customers
Thanks for the honest feedback! We take customer respect seriously and appreciate your comment.
Expérience négative: May be assaulted if deadlifting
Hi Cristian,I believe you are referring to the incident that took place two years ago in our gym. The person in fault was not an employee of Buzzfit but was banned as a result of the incident.Several measures have been adopted since the incident in order to avoid this to happen again. We care deeply about offering the service our members deserve and be sure that we won’t tolerate aggressive behaviour in our gyms.Best regards,https://montrealgazette.com/news/local-news/montreal-gym-goer-attacked-because-his-weightlifting-was-too-loud/
Expérience positive: Great machines
Expérience négative: Half of the people don’t wear masks and staff do not care! Went once and won’t do it again
Expérience positive: Nice gym but crowded on busy hours
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