GoodLife Fitness Kelowna Capri Centre

Expérience positive: The most under-utilized GoodLife space with some of the strangest members in Canada. We’ve nicknamed this place “the circus location”.

Expérience fantastique: We were visiting from out of town so just needed a drop in but if we were looking for a membership, the customer service would have sold me! I ran a gym myself most of my adult life so am super picky! Jean was at the desk and made us feel so welcome! Our workouts are a really important part of our visits so thank you Jean!

Expérience positive: schedule is from 7AM until 7PM on weekends

Expérience fantastique: Good place to workout and Mike at the front desk is awesome! I will continue to come here just because of him

Expérience positive: Given the size of kelowna, i think one branch of goodlife is criminal… the size of this gym for the number of people who go there is the only issue, it seems to be always busy. The machines are in excellent shape though and they have a variety of all machines. Its a good branch overall.

Expérience positive: Ive been a GoodLife fitness member for couple of years now primarily because it is practically the best in Kelowna in terms of the machines and areas of workout. But it is not that clean, lots of shirtless people here and there, tripods and cameras everywhere are what I hate about the management of the gym.

Expérience négative: Was a good location, but getting way too busy to do anything efficiently after work. Update: still unreasonably busy to get anything done efficiently. So much wasted space in the back that could be full of benches and other free weights

Expérience fantastique: Great staff. Good location. Variety of equipment and weights. They fix broken equipment quickly and keep the gym clean. Love it here.

Expérience fantastique: Pretty good gym

Expérience négative: Unfortunately a pretty bad experience with this gym and GoodLife service experience. I put my membership on hold with the understanding I could pause it for up to 6 months, but they continued charging me throughout that time. I spoke to several people on the phone who never once told me I would be charged. I called to get a refund and cancel my account; the customer experience agent originally told me I could be refunded without a charge, and then called me back to say I couldn't and that my refund would be going towards cancellation. The whole thing has been incredibly frustrating and I would not recommend spending your money here. Support local!

Expérience négative: One Hack Squat machine for thousands of members! Other Canadian locations have two! Not a 24 hour gym for $90 a month like the other locations across Canada is a rip off! No Hoist Equipment like all the other locations across Canada either! Get with the other Cross-Canada locations already!!! We're tired of the excuses and delays!!!!! Even Regina compared to Kelowna, has two 24 hour locations!!!!

Expérience fantastique: Awesome facility with great access and equipment. I always have a great workout here. It's a combination of the vibe of the gym, the patrons but most importantly, the staff. They always get me hyped up and excited. Especially a guy named Johnathon shaw, he's got great energy and great customer service. You guys have some real gems here

Expérience positive: Decent gym. Seemed to have dated equipment.

Expérience négative: Closing at 7pm on weekends is ridiculous. Take down the 24 HR sign if you’re not going to be 24/7

Expérience fantastique: My experiences were entirely positive with this Club. The staff were second to none in terms of courtesy and professionalism. The 60 or so cardio machines were all in excellent condition. The members treated each other respectfully. It gets busy at certain times, but that is because the club is good value. I’ll return when I move back to the area.

Expérience fantastique: I just wanted to take a moment to express my sincere thanks to Mariana and Ron at GoodLife Fitness Support . I recently encountered some issues with incorrect payments and charges, which was quite frustrating. However, when I reached out to GoodLife for support, Mariana and Ron were incredibly helpful. They listened attentively, understood my concerns, and efficiently resolved all the issues I was facing. Their professionalism and excellent customer service.

Expérience négative: Since world gym closed this gym is practically unusable. Between 2-630 expect that every machine and space is in use. Multiple people standing around waiting or chatting. It’s gone way down hill so fast. Lots of steroid users grunting and hoarding equipment. Sad because this used to be the most balanced gym and always accessible.

Expérience négative: They won’t accept cash or credit cards for membership. Only bank accounts

Expérience positive: Good location for a great workout but some parts are a bit dated I went here on Friday morning while traveling through the area. Front staff was energetic and positive – makes for a great start to the workout. It was not very busy and there was a diverse group of other ’work-outers’. Everyone was courteous to each other. Lots of well-maintained cardio and other equipment – no need to wait for anything. Change room was clean but also a bit dated. Nothing serious but when you looked closer you could see that laminates started to peel off and such. The provided towels are a nice bonus for business travers, especially if you have to hop on a plane right after the workout. Overall, an experience as expected, and I will return. Hopefully, there’s a reno in the cards in shortly. My Rating: '4 Stars' = Very Good, '5 Stars' = Way Above Expectations

Expérience négative: Facility wise, this is one of the worst, if not the worst goodlife location I’ve been to. The staff are amazing and this review does not reflect them. The facility itself is small, cramped and in poor condition. The roof has multiple leaks and the fountain is always leaking or has some issue with it. The Equipment is dated and broken equipment goes unfixed for ages. If you’re not going to travel and use your membership at other locations, I wouldn’t recommend getting a membership just to go here. It’s definitely not worth the goodlife price.

Expérience positive: I used to enjoy coming to this gym but they have sold waay too many memberships and the place is so crowded every time i go. Like literally shoulder to shoulder and waiting for every single machine at peak times - turns an hour workout into 2 hrs. Dont even bother going after your 9-5 job. Maintenance of machines and facilities is also subpar for the price you pay to go there- lots of cardio machines out of service, broken water fountains, etc.. Disappointing because i have loved goodlife forever and other locations are great. That being said, the staff are great and this review has nothing to do with them, they are all lovely.

Expérience fantastique: Great gym and friendly staff!

Expérience fantastique: Abby is very knowledgeable and friendly. Would recommend!

Expérience positive: Awesome gym, a little pricey though

Expérience fantastique: Awesome staff working here! Christina does a great job and is always helpful!

Expérience positive: Decent gym, could use some modernization and expansion to stay relevant in a competitive industry

Expérience fantastique: I just love going and working out in the gym. It has alot of machines and good crowd

Expérience positive: Gym is good but please add boxing bag somewhere in there . It would be great. I am sure everyone will like it.

Expérience fantastique: Really impressed with how clean it is and how much equipment they had; plus the customer service was awesome, especially Norris

Expérience négative: I tried to enter the GoodLife fitness but was quickly swarmed with a feeling of unwelcoming staff.. they seemed judgemental and made me feel I didn’t belong

Expérience fantastique: Callum was exceptional, and was able to sign up with him in minutes, accommodating my interests perfectly. Love that. Thanks!

Expérience fantastique: Maria & Norris are so welcoming! Made my experience stress free and fun, happy I decided on GoodLife.

Expérience fantastique: Caylan was really knowledgeable and helpful. He explained the packages very well and helped us choose the best group package to save some money and still get the most out of it. Going forward he’s our to go person. Definitely see him of you looking to sign up

Expérience fantastique: I used to go to this gym year ago and am looking to go back, loved the layout and the nice staff, very helpful, but not sure I want to pay 60$ a month when other options in town go as low as 25$ a month.

Expérience fantastique: I like this Good life - staff is really welcoming and it's always been good vibes. I've been working out on and off and I have made great progress in many areas but the one thing I couldn't figure out my self or from youtube videos is the deadlift. But TODAY I went in for a training session with Abby T. Let me tell you she is AMAZING!! Right off the bad she made me felt super at ease and comfy to tell her my struggles. She told me her background (which side bar is extremely impressive) and explained to me thoroughly how to do a deadlift. FINALLY I CAN DEADLIFT. I am so happy right now I could jump to the moon. Good life is EXTREMELY lucky to have someone like her working there. Who CLEARLY is hugely passionate about her craft, and the people who she is helping. I couldn't say enough things about her she seriously has been the biggest help. Today I learned I could deadlift my entire body weight! I WOULD HAVE NEVER attempted this if it wasn't for her. Huge Kudos to ABBY and to management who clearly has fostered a fun/ healthy / uplifting environment to work in. 500 STARS!!!

Expérience fantastique: Callum made me feel extremely welcomed at GoodLife. Callum has a great energy and attitude, even hooking me up with some awesome swag (gym bag and a cool colour-changing water bottle) and he even booked me in for a complimentary PT sesh. Callum is a great guy all-in-all.

Expérience négative: Unprofessional staff, overpriced fees. Manager was rude, sales guy was irritating and tried to push personal training after I clearly stated I wasn't interested. Lastly, they only carry 100 lb dumbbells. Go to World's and pay half of their price. A blessing in disguise.

Expérience fantastique: GoodLife is the best gym in Kelowna, everyone that works there is so wonderful, friendly and knowledgeable. I feel welcomed the second I walk thru the doors! I will always be a GoodLife member because of my great experience at the Kelowna GoodLife location

Expérience négative: I joined the gym in February 2023, since February this water fountain has been running non stop and it’s currently October 2023, it’s disgusting to see how much water is being wasted. Other then that, it’s a great facility. Please fix the water fountain

Expérience négative: I have a full time premium membership here, but you need to book an entire hour with a trainer to have your BMI checked on the scale that takes 60 seconds.... Gym etiquette not inforced, you'll see people jumping from machine to machine without cleaning. Seen the same piece of gum in the shower stall since I've been here.

Expérience fantastique: I always had anxiety about entering a gym and I was worried that people would judge me for being scrawny and what not; however, I don't think I could have picked a better gym to start my gym adventure off with. The staff at the front desk were friendly and wished me a good workout, which might not seem like much but I wasn't having the best day earlier and just hearing that brightened it up a little. Afterwards, the front desk staff got Maria for me who took down some of my information, asked questions regarding reasons why I wanted to join and also what my goals were and then explained the joining process. She then gave me a tour of the gym, which the gym looks great and has lots of machines/equipment for all types of workouts, and Maria then explained the different packages. I opted to get a a personal trainer session package which gave me four one-on-one sessions, and Maria set me up with a trainer who knew could help me achieve my specific goals. The one-on-one training sessions so far have been fantastic, the trainer I have is Rob and he is great. He has a wealth of knowledge regarding all things gym related and answers any questions I have. I felt comfortable and Rob showed me proper techniques and helped me make adjustments to whatever I was doing incorectly. I learned lots of useful things and I am looking forward to my next session. I could not be happier with my choice of gym! I highly recomend this place for anybody who is a little nervous about going to a gym as I have left each time having nothing but positive experiences from both the staff and other gym goers!

Expérience fantastique: I was a previous member of Goodlife back in Vernon before they unfortunately shut down. I’ve tried a lot of gyms around Kelowna and Vernon and I still firmly say Goodlife is the best gym. So I went and tried the Kelowna location today. From the staff being so friendly, welcoming and kind, to the General Manager (Christina) taking the time to help me show me around. I missed having the turf zone to do my HIIT workouts done and it’s the entire time overall was extremely tidy and well organized. I hate to say this but I have to: it’s safe to say: I was living the Goodlife today

Expérience fantastique: This gym is very clean and very well managed and maintained. I have been working out for many years and multiple days per week. I highly recommend GoodLife Kelowna…:)

Expérience négative: To GoodLife Head office To whom this may concern, I have been a client of good life for the past 5+ years. The name of the business does not reflect the facility that I’m going to in Kelowna. It used to reflect the facility that’s why I started going there. However as of late, the facility has been falling apart. When the machines break down, it’s been taken awhile for them to be repaired. Also the floors are bubbling and separating for the last three years making it unsafe for people walking around. I know it’s not your building but the roof also has been leaking for the last four years and it’s been getting worse now, the men’s change rooms is half the size because everything is blocked off for buckets. I came to good life because it provided balance in my life. I’ve met a lot of good people staff and clients. I really enjoy this facility it’s close to my home and I use it on a daily basis. I travel with my job so I’ve been to many of your facilities  all nicely kept. I know the facility managers are doing the best they can for what they have so definitely no blame towards them . Is there different regional managers in charge of keeping them repaired because the one in Kelowna is the worst that I’ve been at, out of all the ones I have been to, I’m sorry to say. I would like to know what could be done? Are you planning on fixing thing in the near future? I really don’t want to have to go to a different gym and most of my friends feel the same . I like your facility I don’t want to lose it and I don’t want you to lose us If you could let me know what’s gonna happen. I would truly appreciate it.

Expérience négative: Have been a member off and on for years here. I dropped my membership 5 years ago due to the poor equipment condition and the facility itself being in poor quality shape. Got another membership last year and things have gotten a little worse than previous. On any given day a lot of the Cardio equipment is either tagged “Do not use” due to Maintenance, and the stuff that is useable either doesn’t function properly (Screens not working, TV no working or HR monitor out to lunch). They have fixed the shower water flow issues which is great, but toilets are often plugged and the sinks are also often plugged. Tissue boxes, Hand cream Dispensers and Shampoos/Soaps are often empty (not a big issue but still ?) . The Air ducts/diffusers are also covered in a heavy dust, and from what I’ve seen, they’ve been like this for some time. Great location and the staff seem pretty friendly though. Hopefully they get a handle on their Cardio equipment and management of the facility in general. Will continue to go though and keeping fingers crossed

Expérience fantastique: Zach, Christina, and this other lady with a nice smile were all great employees and did so good keeping everything clean and helping me as a customer. I move to Kelowna in April and without a doubt due to the great staff and equipment and location I’m definitely gonna get a member ship there. I highly recommend the gym mostly because of zach who works there. Have a nice day y’all!

Expérience fantastique: Moved to Kelowna about 10 months ago and chose Good Life Fitness as my gym. Glad I did because awesome place to workout and I've met some good friends! The staff are friendly and enthusiastic about their job. Especially Emma, always working with that swiffer duster to keep the place clean for us allergy folk, we appreciate ya!

Expérience fantastique: I enjoyed my sessions with my personal trainer, Sean Mason. He is an excellent personal trainer. One of the great takeaways was when I was having issues with bench pressing. Every time I bench-pressed, my shoulder started hurting. When I showed him how I did it, he said, "I know exactly why your shoulder is hurting," and taught me how to do it properly. I have had no issues ever since. During the breaks between workout exercises, he did not waste time and shared a lot of helpful knowledge about working out with me. And the staff there are friendly and attentive. Highly recommend the gym!

Expérience positive: Was in town for a powerlifting meet and needed to get a quick gym session in. Staff was accommodating with the free drop-in and had an excellent day. Plenty of clean, well working machines; staff very friendly; and overall crowd was courteous to one another while still having a serious approach to training. Would have liked to see a little better barbells (something like rogue power bars), but overall cannot complain.

Expérience fantastique: Good

Expérience fantastique: Loving it......

Expérience fantastique: Excellent service through out pandemic difficulties

Expérience négative: Planet Fitness is coming to town.

Expérience fantastique: Norris is da bomb

Expérience négative: I signed up to a 24 hour facility but then they changed to 5am-10pm. With no word of returning to 24 hrs. Been well over a year and still nothing .....

Expérience fantastique: Great service, very friendly. Tons of different machines.

Expérience positive: Very nice gym great staff

Expérience fantastique: Been going here for a couple of years now. Great facility with friendly and helpful staff.

Expérience fantastique: Thought I lost my shoes forever staff member named Kaylin looked made thru the lockers and put them aside. Solid thru and thru. Thank you !

Expérience négative: The only good thing about this gym is the amount of cardio machines - there is literally no designated semi private area such as a studio / stretch room - I have been stretching and doing ab workouts at home when I used to obviously do this during my workout at the gym prior to moving here. the squat racks are all lined up across a wall of mirrors , which have leg press / hip thrust / and all other desirable machines directly facing them in close proximity …. This is just so unappealing, especially for females. The gym is over crowded . Even the parkinglot is stressful.

Expérience négative: Pretty lame the sign says 24 hours and I just showed up and they closed at 7. Total waste of my time, thanks!

Expérience fantastique: Great customer service and an extremely friendly vibe. The trainers are very helpful, the front desk reception always have smiles and the General Manager Christina is very attentive to the surroundings of the gym and upkeep of the great equipment.

Expérience fantastique: I recently had a wonderful experience signing up with GLF. The staff are incredible , kind, supportive and informative ! It was a real pleasure getting acquainted with the gym and its services. Thanks to Kaylen for five star professional customer service with a welcoming and kind disposition. The customer service superseded any expectation I had initially walking in to sign up. Would recommend this place for great atmosphere and extremly friendly and knowledgable staff. Thanks guys !

Expérience fantastique: I love this gym, coming from New Zealand I joined because I was so stoked on the Les Mills classes (if you haven’t tried body pump, it’s a must ) . I’m so glad to have found a great gym! Earlier this year I tore my acl playing soccer, it has been a long recovery and I was very nervous to return to the gym (walking cane in hand) and do my rehab to get mobility back. Zoe at the front desk was wonderful, she was so enthusiastic about my return it made me feel proud. She continued to check in on my recovery every time I went back, and she was so encouraging when I finally managed to walk back into goodlife without my cane! Recovery can be hard after such an injury, but I felt very supported and looked after by Goodlife and it encouraged me to keep working at my recovery! Thanks for creating such a wonderful atmosphere for me in all stages of my gym journey!

Expérience fantastique: Another wonderful experience at Kelowna BC was made possible with warm and welcoming hearts of Jean and Norris. After multiple attempts at Another Gym I called Goodlife fitness. (I am sorry but I do not disclose the information of other places where services were not provided. I don't know their side of the story abd do not hold a degree to Judge others). I spoke with Norris over the phone to enquire about drop in procedure. He gave me all the necessary information that I needed. I met Jean at the front desk, Norris was helping another member of the gym at that time. Jean was equally warm, welcoming and knowledgeable. We had a little conversation while we were working on my Drop In paperwork. I was offered towels that I didn't take (I always carry my personal hygiene items and towels handy). One of those best brief conversations you have in life that make you feel that this world is full of kind and compassionate people. Anf here I am writing about another review. Thank you Norris and Jean. You guys are full of positive energy and vibes. I hope yo see you both very soon. Thank you for being so humble.

Expérience fantastique: I have always been intimidated by larger gyms...After my initial consultation provided by Maria I was absolutely blown away by my experience. The gym is very clean, neat and tidy, with top of the line equipment and very well maintained. The best part is the customer service! Now a days where customer service is non existent GoodLife has taken the customer experience to a new level. The details were not skipped over and I feel really confident and comfortable coming to this space! They have solidified a customer for life!

Expérience fantastique: By far the best gym in Kelowna! I am always greeted by the most friendly and welcoming staff members. The change rooms, gym equipment, and entire space is always kept clean and organized. Would suggest scheduling your gym time away from peak hours, as like any great gym - peak hours are packed. 100% would recommend!

Expérience fantastique: GoodLife fitness gym is a one of the best gym in Kelowna.awesome staff excellent customer service

Expérience fantastique: Great gym super clean and amazing staff. Good job Good life.

Expérience fantastique: Love this gym and all the employees! The equipment is always clean and taken care of and the vibes are amazing!

Expérience fantastique: Positive: Communication , Professionalism , Quality Great place to workout. The staff is amazing. Very professional and very nice. The patrons are all very friendly as well.

Expérience fantastique: I love this gym so much. Always clean, and the staff are kind. The equipment is kept up and everyone is welcoming and friendly. I have been going here for a couple years now and I love it more than any other gym in Kelowna. It being open for 24 hours was so ideal for me too, but even with the restrictions and different times they’re still open later than most gyms. 10’s across the board. This place is a vibe ✨

Expérience fantastique: Staff sets a very high standard for cleanliness during covid. They give small blue wash cloths out to wipe down stations before and after each They have have kept a lot order during the pandemic by reminding clients on proper use of face masks etc. I have personally been to 8 other Goodlife fitnesses in Canada during this pandemic and Kelowna branch seems to always set a very high standard . There seems to be an attitude of respect, motivation and just a general pleasant attitude. They promote a very amazing energy where you fill motivated by in the this club.

Expérience fantastique: I So need this place! Abbey has been upbeat and stellar! Keep up the good work people! It keeps me motivated and here's hoping they go to 24hr once this goes somehow back to normal. Thanks for being there for us gym rats!

Expérience fantastique: I just moved here from Winnipeg and this goodlife has treated me so well already. Staff is super friendly, building is very well sanitized and clean, and all the machines are perfect for what I need for a good workout. Feel welcomed here every time!

Expérience fantastique: Great clean facility with a great staff and other gym goers.

Expérience fantastique: I really enjoy my experience at good life gym in Kelowna the staff is great and Jen and Soy are awesome always helpful and for sure the cleanest gym in town!

Expérience fantastique: Zoe's been killing it! Great with members and always keeping the facility clean! Thank you Soy!

Expérience fantastique: My husband and I just started going to GoodLife Fitness in Kelowna and so far we have been really impressed with the facility and the friendly staff! They keep it very clean and the staff are very accommodating. The gym has a nice variety of machines and a lot of space to workout! Even at busy times I haven’t needed to wait for machines, benches, or floor space. Their change rooms/sauna/showers are large with great lighting as well! Really enjoying our experience and would recommend this gym to anyone in Kelowna looking for a high quality facility for a reasonable price!

Expérience fantastique: GoodLife has the friendliest staff I’ve ever encountered while signing up with a new gym. They are all so welcoming and made me feel extremely comfortable signing up with them. Some gym atmospheres can make you feel uncomfortable and intimidated but they made sure I knew where everything was and followed up after my first few days. If you have gym anxiety this is a great place to go. You’ll feel welcomed and at ease. Highly recommend this location!

Expérience fantastique: Dropped in for a workout while in town - manager was so welcoming and had us on a first name basis from start to finish! That is how managers keep and attract great clientele!!!

Expérience fantastique: Great gym with ample amounts of equipment and lots of room to breathe. Generally i find i can easily do my workouts without waiting for equipment, other than peak hours.

Expérience fantastique: After months of procrastinating, I finally joined GoodLife. They have a really good deal this month so it was a pleasant surprise. Maria helped me out, and offered so much support and knowledge. I was also given a free session with a trainer by signing up which I’ve never done before so that’ll be cool. I’m really looking forward to getting back into it!

Expérience négative: I hate to give this gym 1 star because its more like 3, but no one will see this review then. I'm willing to change it, if things improve. Before there always used to be people going around cleaning the equipment, and fixing machines throughout the day. The condition of the treadmills are horrible, lots of them are broke down. Almost 95% of the TV's don't work, and if they work the sounds doesn't. Why not take the TV's off the Elliptical's upfront that nobody uses? I'm not going to walk around the gym with a $1000 cell/tablet while using the cardio equipment. Some of the lockers doors have been ripped off the hinges since 2020! Start fixing some stuff GoodLife Kelowna!

Expérience fantastique: Positive: Communication , Professionalism , Quality Great help from Norris today with getting back into the gym life. Such supportive and encouraging teammates!

Expérience fantastique: Great, clean gym at a very good price. Knowledgeable and friendly team always going above and beyond to see to your needs and offer advice. A great place to workout with all the equipment needed!

Expérience fantastique: Good gym. Great atmosphere. Told me about all the necessary things before starting. Totally recommend

Expérience fantastique: Norris was EXTREMELY helpful, not pushy and very knowledgeable. He made the whole sign up experience enjoyable, I have never enjoyed that process at any other gym. Gym is huge, excited to start.

Expérience fantastique: GoodLife Kelowna is one of my favorite gyms in town. With well kept machines and equipment, clean changing rooms and a great variety of classes, GoodLife is suitable for anyone and everyone. Staff are also very welcoming and staff member, Kahlil is one of the most friendly and kind people ever which makes going to the gym so much more fun and stress-free!

Expérience fantastique: After being out of the fitness lifestyle for a long time, I decided I’d try GoodLife as I just recently moved to Kelowna. I was greeted by great staff who were really helpful and did their best to answer all my questions. For the first time I signed up for some classes as I had never been to one. I had Christina for my first class (who also happens to be the GM) she was an amazing instructor! She kept the class engaged, was very vocal and did a great job modelling the moves while educating us. She was a beginners dream! I look forward to attending the gym more often. I recommend this gym to all levels of fitness, they surely have something for everyone!

Expérience négative: Bring back 24 hours.

Expérience fantastique: Don't work out but it seems good

Expérience fantastique: Good place to workout. Lots of room.

Expérience fantastique: Great gym, has everything. Heard tanning is coming soon.

Expérience fantastique: Great equipment and the staff are always friendly and helpful

Expérience fantastique: Beat GoodLife ever!!! Aly and Abby are the absolute best :)

Expérience fantastique: Staff is always friendly and they have everything I need to get my fitness on :D

Expérience fantastique: Great that there is still an active Goodlife in Kelowna for us traveling in from Alberta!

Expérience positive: Great layout, great staff... all over a great facility although I wish every location had a hot yoga studio within as well.

Expérience négative: Horrible gym. I have chronic pain so when I attend the gym some days I do lots of machines and some days I do two to three. The staff starting shaming me for it when I would enter the gym. One time they stood there talking about me to publicly humiliate me. If you are not going to the gym for health reasons only.... do not go to this gym!!