Crunch Fitness - Ancaster

Expérience positive: I was a past member and now decided to rejoin with a new marketing deal. I walked into the gym in Ancaster to check it out. It is much bigger and almost renovated. Starting to look good. I walked through the gym into change rooms and back out. No employee spoke to me or questioned me. Guess I will have to book online.

Expérience positive: It's a nightmare when high school kids join

Expérience négative: My experience is not good. Specifically in my timing, the crowd is more and as no of the equipment is less we need to wait for more time..

Expérience fantastique: I would like to win the prize pack for the new AirPods

Expérience positive: Nice employees, big space, the gym isn't super high-tech or flashy but still has a ton of machines to use and all the basic equipment, honestly this way everything is more simple.

Expérience fantastique: Crunch has helped me become a better man staff are great Restrooms and Locker rooms are amazing Good classes to keep you active!

Expérience positive: Caveat: the gym is small, it used to be a 5 star fitness, and currently is under renovations so there is no access to change rooms/showers. However that said it has what is required at a price that cannot be beaten. If you use the gym at all you will get your money back easy. Edit: I had to update this review because the place isn’t open in the morning this Sunday, more than 10 minutes after the open time. Minimum half dozen people waiting, and nobody has even entered the building. This may be a one off but being that this is the first occasion I’ve been here in the morning, this is frustrating.

Expérience fantastique: Great gym with helpful staff

Expérience fantastique: Really good gym. Staff is nice and the equipment is great.

Expérience positive: Currently in the midst of an expansion. Staff is nice. Hard to judge till the expansion is complete

Expérience négative: Some of the Staff are not friendly at all, it you try to be friendly with them or if you want to have a conversation with any of them . They show like they are really busy !

Expérience positive: Love this gym, and excited for the renovations (it has been kind of run down since I joined a year ago). Mornings are great for the 25+ crowd, but expect a much younger crowd at night (nothing wrong with this, but I definitely prefer to work out with people my age and older ). Staff are always nice and friendly as well!

Expérience positive: Good gym, is expanding so can't wait until the renovation is done.

Expérience fantastique: Great place to go get your workout in, staff are very friendly and kind, with upcoming improvements i would recommend to anyone in the area!

Expérience négative: I had my bag in the gym, which was my mistake and I admitted it to the worker when confronted. However, the worker didn’t take time to understand what I was saying when I said “I will follow the rules” due to my accent. He then proceeded to raise his voice and say “you can follow this or leave you have 2 options” in a very rude manner.

Expérience fantastique: Management is great and accomadating. Gym is super solid, looking forward to those renovations!

Expérience fantastique: Work out with Sherry at Crunch Ancaster. She is very patient and helpful. She is a very experience trainer and I am seeing very good results with her.

Expérience fantastique: Great atmosphere, not busy at all in the morning. Great price. Not much more you can ask for

Expérience négative: This location is a joke ive been a member since before crunch took it over the owner is a slum lord of gyms Monday and Tuesday nights are jammed with gangs of teenagers fixing their hair and hanging out its near impossible to get a work out in i guess when u offer 9 bucks a month thats what u get the best part is the gym no longer has a AED because the owner was to cheap to buy a new battery for it so dont have a heart attack there most times no soap in bathroom most summers no A/c dont waste ur money go else where anybody who says its not crowded is lying always lots of broken equipment

Expérience positive: Experience is mostly good. A few broken cardio machines. Only effects when really busy. They are expanding. You really can't beat it for the price

Expérience fantastique: I love this location. The management and staff are awesome! I had an issue with a PT at another Crunch location, which triggered a lot of insecurities. The management and staff at Ancaster were so helpful, accommodating, and welcoming with transferring my home gym. This location is always clean, the equipment is well taken care of, and it always feels like a positive environment. They are also expanding and I'm excited for this location! I recommend anyone who has had doubts of joining a gym to come to this location. You won't regret it!

Expérience fantastique: I recently joined this gym. It is never much busy and always clean. Also, The staff and especially Ardala helped me a lot. It was my first time in a gym but the moment I walked into the gym, Ardalan made sure to understand my goals and what I wanted to achieve. He also made me feel comfortable and confident. He took the time to explain how to use each piece of equipment properly and showed me the correct posture for every exercise. If you're looking for a personal trainer who will not only help you reach your goals but also make the journey comfortable, I highly recommend Ardalan.

Expérience positive: Definitely a little ran down and small compared to other locations , but aside from that there’s a significantly smaller group of people attending as well which makes up for it , there’s always something to critique, but we had a good workout at the location.

Expérience positive: Never too crowded, even for a smaller gym I can almost always use the equipment I want to when I’m there. The only problem I’ve run into is the treadmills, there are usually a few (3 or 4) out of order, however, because it’s never too packed I can normally still find one to use, even if that means using another machine while I wait for a bit. Overall, it’s a small but mighty gym with friendly staff and for the price, no complaints.

Expérience négative: I decided I wanted to open a gym membership at this location but unfortunately I was left very disappointed, I went over on my lunch break and the whole time I was left standing around as the man who I assume was a manger and a front desk lady talking and laughing together and completely ignoring me, it’s hard enough to walk into a gym so having this kind of treatment was horrible I took my business else better.

Expérience fantastique: I just joined and had my Crunch 1 Kick-off with Cale today. He was excellent! He listened to my goals (balance and weight loss - I'm a geezer) and had lots of suggestions with the BOSU and swiss ball. The gym has a lot of buff people in the evening but has your average Joes during the day.

Expérience fantastique: Great owner and staff, you can tell they are passionate and love going to work just on attitude alone. A lot of these Google reviews do not match to actual Crunch Ancaster. It is laid back with a more mature crowd. The equipment is in good condition and the change rooms are very clean. I signed up for a full year because the experience speaks for itself. Highly recommend. - 01/24

Expérience fantastique: I recently had a fantastic experience at Crunch Fitness, specifically at the Golf Link location. The manager, David, along with Muhammad and Kale, demonstrated exceptional professionalism. Their dedication went above and beyond as they patiently explained the equipment and enthusiastically welcomed me into their fitness community. David's role as a guide and manager reflects his kindness and expertise in hiring the right people. The entire team's professionalism and positive spirit made joining Crunch Fitness a great decision. Excited for my 1-year subscription!

Expérience négative: Went to see about a membership, it's very ghetto. I get it, you get what you pay for but sand the place down and throw a coat of paint on the walls. Make an effort. I decided against it as there was hardly any machines and even half a dozen people make this place look packed.

Expérience positive: good size space for what it is, they said they're upgrading making it bigger inside with renovations. It's cleaner than it was before when I use to go 6 years ago. Crunch staff if you aren't doing anything go put new stickers on the weights.. as they have some missing on almost all the equipment, that same equipment has been there since the beginning when I use to go, I recently just joined black friday * HIGHLY RECOMMEND SAUNAS * !!

Expérience positive: Small, not alot of amenities

Expérience fantastique: Great customer service

Expérience positive: Really like the atmosphere and training personnel

Expérience positive: Knowledgeable staff and friendly members.

Expérience fantastique: I love this place. Nice staff and friendly people.

Expérience fantastique: Great classes. Welcoming atmosphere. Great price. Checks all the boxes.

Expérience fantastique: Dumbbells came back for previous place! Great Idea!!! My favorite place, always .

Expérience négative: Most equipment is out of service for a while now. Doesn’t look clean..sorry

Expérience fantastique: Crunch ancaster has been my favourite gym since I started to work out, they have all esentials

Expérience négative: The staff is very rude. I was just explaining my problem to the person I was speaking to when they quickly hung up the phone and chose not to hear me.

Expérience négative: So many machines are broken, the place looks so run down, the showers are disgusting... looks like the weight machines were just thrown wherever they fit lol

Expérience négative: Went into Crunch Fitness Ancaster to cancel our 3 memberships, that we have not used in a year, Lady working explained the cancelation system was down working and to call tomorrow and they could cancel, I called and spoke to a Claude(?) and explained that I came in yesturday to cancel and they told me to call and cancel, he informed me I could not cancel on the phone and that I needed to come in, I explaiend it's taken me a year to make it in to cancel and that it's not my fault their system was down when i came in, to my suprise he responded 'actually it is" and his voice sounded like he was giggling - very fustrating

Expérience fantastique: Very helpful in achieving my goals and diagnosing my pain. Vic is wonderful to deal with and Sherry is always looking out for my best interest. Thanks!

Expérience fantastique: My home gym! Love this location and the classes are fantastic! Couldn’t have asked for a better place to work on my health and fitness.

Expérience négative: The air conditioner is broken most often. Today the temp was 77 at 7am, dangerously high for a wok out place

Expérience négative: Not accommodating for the missing items. The Manager said they don’t have time to check it. I usually see the staff seating and using personal phone or reading a book. Very disappointing.

Expérience fantastique: Time to hit it!. Great price, I'll let you know my experience at this location later when I can give an honest opinion but I'm anticipating a great experience.

Expérience négative: Terrible customer service. Trying to cancel for 3 months now keep getting the run around and being charged. Asked to call corporate and on hold for 45 mins only to have someone answer and cancel..It's like they have children running the organization. Do not recommend.

Expérience fantastique: Super friendly staff, always clean, everyone mostly minds their own business, there's a wide variety of machines, and not usually busy. My only complaint is that because it's a smaller space there's not as many of certain equipment so either there's a wait or if they break there's no other option you just have to wait for it to get fixed which usually takes a while.

Expérience positive: Not a bad gym at all definitely gets the job done. Can get busy at normal peak times after work/school in that 4-6pm block with a lot of High Schoolers but I rarely go at that time. Weekends aren't too busy. In terms of equipment, a lot of machines so that is good. Only 2 squat racks but I rarely have to wait. Also only 1 bench press, and again usually this is available. The free weight situation can be annoying as sometimes there's only 1 pair of 20lbs or 25lbs for example. The owner has shifted things around so there's plenty of space now so kudos to him. Good amount of cardio machines. Overall change room is kept pretty clean and showers are available.

Expérience négative: Looks like they threw the gym together with leftover random weights from thrift stores. Not enough weights for an intermediate lifter to do a good workout. The equipment is falling apart, hole in the wall. Even at $5/month this place is overpriced. The main st location is 1,000x better gym and costs the same! Lots of novice lifters doing bad form and dangerous lifts, only 1 set of dumbbells so you can't get a workout in because people take a set and you're waiting for them to finish. Save your time, go anywhere else. I've gone to gyms for 26 years and this is by far the worst hole in the wall I've seen in my life lol.

Expérience négative: I love crunch. My favourite gym chain, the Waterdown and Burlington locations are amazing. I was looking forward to trying the Ancaster location as it was a lot closer to home for me. Unfortunately I was rather disappointed, the gym was really dirty, the lockers in change room looked all beaten up, the weight machines were in poor shape, not a single sanitization bottle in sight to clean up the equipment when done, I was there for almost an hour and I’m convinced no one works here as there wasn’t one staff member in sight. If this location would invest in some maintenance and some basic cleaning this gym could have potential.

Expérience positive: You pay for what you get. The price is great (I pay $12 a month, with 50 joining fee), but expect a bare minimum experience. They have minimal staff, old, rusty equipment, and relatively clean ablutions. The gym is small, with only one bench-press bench and mostly one of everything in general (except cables and treadmills of course). Things are very run down, with cracked mirrors, static televisions, grindy treadmills, etc. But the essentials work, all the weights and machines are in working condition. My evaluation: On the one hand its not a great gym, but on the other hand their membership fee is very low. So in the end I'm happy with what I get out of my money. Just for anyone considering joining here: Keep your expectations low. This really is a $13 gym.

Expérience négative: Old and run down. Equipment always out of order which in a small gym is a problem. I workout early mornings, but I wouldn’t want to come at peak times as you would never get on any equipment and it would be far too hot, as the air circulation isn’t great. Also don’t count on it being open at 5.30am. These are pics of the gym, ‘after’ the ‘refurb’. If you can use another location, do so to avoid disappointment.

Expérience positive: Great to get a workout in, location is a tad small.

Expérience négative: Biggest SCAMMERS and biggest joke gym ever

Expérience positive: Need to have more sanitizers bottles

Expérience fantastique: I use to go to the one uptown.. So I registered at this one...really like it

Expérience fantastique: A little crowded and could use a bit more upkeep on the weights and machines. My.preffered gym.when it's not too busy

Expérience négative: Convenient location, but you get what you pay for. No air conditioning, old equipment, very crowded.

Expérience négative: I cancelled my membership in April and they have continued to charge me! The staff member who I spoke with on the phone was rude and dismissive, and my emails are never returned. Terrible business with terrible customer service!

Expérience positive: The gym is small and very crowded. Doesnt have enough equipment like other gyms. But for that price i guess it make sense .

Expérience fantastique: Opening hours are very convenient . Staff members are attentive . The facility is clean and well maintained.

Expérience négative: Not ideal for people over 30 who work 8-5 looking to work out after work..super busy with young adults & very crowded until 8:30-9:00 pm…cleanliness is ok, wipe down stations are usually adequately stocked… for 30 bucks a month it’s pretty good.

Expérience fantastique: Nice and all you want kind of gym. My personal trainer was sherry. She helped me understand many basics and I am thankful to her. Kayla at the reception is always welcoming.

Expérience négative: gym was alright. missing equipment (dipping belt). it had a broken 100 lb dumbbell which was barely usable, and didn’t feel good when setting up for a press. equipment was also rusting. they need new stuff

Expérience négative: Horrible gym over all, dirty bathrooms. It’s legit 10am and I wanted to wash ny hands and no soup was in the bathroom. I asked the front desk and they said just to use hand sanitizer LOL! and that the cleaner is female and cannot go in the male change room. Meanwhile the owner is a male and he can easily do a walk through of his own business to see simply if there’s soup for people to use after hectic pandemic this year and giving me pointless excuses… Also Machines are broken and not useable, there’s no barbell clips to safely do workouts. I would not recommend this location Because it’s privately owned and the owner clearly doesn’t care nor do the staff save your time and money and go somewhere els

Expérience négative: Most horrible worst gym, well not the gym itself. The manager is very rude and unreasonable. And with that the gym itself isn’t worth it. You will be charged unwanted fees and cancellation is near impossible they want to take as much money as they can from you. I’ve went to many gyms and none are like this one. Every gym has had my back with any situations money wise, but not this one. most gyms would flag an un paid for account that hasn’t been touched/used in months(long story), this gym will send it to a revenue agency. SAVE YOURSELF TIME AND MONEY FIND ANOTHER GYM.

Expérience négative: This is legitimately the worst gym in Hamilton. Genuinely mind-boggling the level of ineptitude of this place in its ability to maintain its equipment and atmosphere as well as amenities, not to mention bathrooms/change rooms. Crunch itself is a pretty horrendous brand but this is the worst location they have, second to none.

Expérience fantastique: Receptionist r nice lol

Expérience fantastique: I do love the classes being offered and the fitness group management is great. Classes are fun and upbeat. The staff at the front desk have improved significantly since changing over to Crunch fitness. Have I mentioned that Moe is one of THE friendliest and most approachable + accommodating individuals they've hired. Looking forward to seeing what the gym looks like after all the renos have been completed

Expérience fantastique: Called to check the hours. This now is Crunch fitness. Cheap and does the same. Good job crunch, excellent location

Expérience fantastique: I’ve been coming here for 4+ years. The Manager (Victor) brings a positive vibe to the gym and goes out of his way to ensure the experience is great. Also Candice makes sure the gym is always spotless and Valery at the front greets you with a smile every time you come in. I can’t say enough about the staff at this location. I highly recommend.

Expérience fantastique: Does this location have a tanning bed?

Expérience fantastique: Usually not crazy busy if you go at right time. Clean,

Expérience fantastique: Upper james is my home gym, but saw that they opened one in Ancaster. ALOT better and cleaner than upper james and the machines actually all work. ill be back for sure. Staff is friendly and Victor was very welcoming !

Expérience fantastique: Nice and all you want kind of gym. My personal trainer was sherry. She helped me understand many basics and I am thankful to her. Kayla at the reception is always welcoming.

Expérience fantastique: The classes and the instructors are phenomenal. Great job

Expérience négative: Don't bother with this place. Terrible customer service.

Expérience négative: They lock you into contracts that never end and then they conveniently don't tell you about it until you owe them money.

Expérience négative: The lowest quality gym I've seen. I honestly have no idea how it got so many 5 star reviews.

Expérience fantastique: This gym is great. Everyone is friendly. The equipment and place is clean. I feel safe during these uncertain times. Mike is awesome and is the best trainer and manager. He really cares about your fitness and wellbeing.

Expérience fantastique: Great gym from what I've seen. I've been going for over a year and so far have had nothing but great experiences and have gotten fantastic value.

Expérience négative: Saturday. Waiting for gym to open. No one here. Now 715am. Supposed to open at 0700. So disorganized.

Expérience positive: It is not packed, there is always spot to work out, it also has great hours and many programs. Staff is friendly

Expérience positive: There needs to be a more friendly inviting person at the front desk I feel that would make the world of difference and give people the motivation to have a good workout.

Expérience négative: Old equipment in need of repair or replacement. Brutal policy on evening yoga classes. DON'T BE LATE OR THEY'LL REVOKE YOUR MEMBERSHIP. Heaven forbid the 3 people in the yoga room get disturbed at 629pm for a 630pm class. Ridiculous.

Expérience négative: BEWARE OF THESE SCAMMERS. Made me pay $1600 for a personal trainer when I only agreed to 4 sessions with a personal trainer to get me started since I was a student and couldn't afford that. even though I only agreed to a 6 month contract I get a bill for $1999.05 a year later. How do you wait so long to contact me if I wasnt paying for over a year? I just paid them directly because of threats of reporting it and ruining my credit but they still sent a bill to collections for $1750!!

Expérience négative: The gym is just ok. Jessica has zero people skills. The odd time she is at the front desk, she doesn't greet or smile as you swipe in. I've had her literally just stare at me with a bored look on her face as I enter. It's weird. The other staff are welcoming

Expérience négative: Beware of your contract! We did not know that there was a cancellation fee of $300 until two of our family member's tried to cancel it. We had to pay bi-weekly fee for almost a year. They also charged a $55 for yearly membership renewal fee, another item we did not know exist. I've been to many gyms and I'd stay away from this greedy company for their financial practices. EDIT: I had a chance to read their comments for similar cases and now I’m more than convinced this company needs a business ethics lesson. I’ll share my family’s experiences with my fellow consumers. Again, read the fine prints of your contract, you can’t opt out and may end up paying monthly fees for a year or face a hefty penalty. Stay away from this gym, they don’t deserve your money.

Expérience négative: Not recommended. I signed for 1 month but ended up paying for a year plus late payment fee. I was supposed to pay 25 $. But ended up paying 500$ for 1 month in this gym, they said my contract was for a year and I have to pay late payment fee. I have been contacted by collection agency. In any other gym if you couldn't attend for some time they might waive the fees as a courtesy , but not here. I joined Planet fitness .down payment 1$.monthly payment 10 and you can cancel at any time.

Expérience négative: Please be aware that the good reviews on this place are only present because they offer free gym time in exchange for a positive review. I myself got 2 weeks free because i was told to write a review for it, before i even tried the gym out. In reality, they have the worst customer service ever. I was not asked for my permission to resume my membership after they opened again after the covid shutdown. They tried to tell me that they notified me through email, but didnt need a confirmation. Also stating that they could see that I opened the email they sent which is a lie. There is no read reciepts for emails. I'm a software engineering student at McMaster. They sent my account balance which was a whole month extra that I didnt use. I told them that I wanted to cancel but I could not come in physically due to me being all the way in toronto. They said I HAD to drop in to cancel the membership. While this is going on, they send me another email saying that I now owe an EXTRA MONTH ON TOP OF THE EXTRA MONTH I'M ALREADY BEING CHARGED FOR! I spoke to an employee who said that I shouldnt be charged for these extra months but she didn't have the power to remove these charges, only the manager did. The manager calls me today and when I explain the situation, she gets heated and starts threatening to send my bill to collections. After a lot of arguing and persistence, i was only able to drop the charges for the 2nd extra month I was being charged for. Please read all the negative reviews about this place and save yourself a headache by going somewhere else

Expérience fantastique: Amazing gym. Has a wide variety of equipment making any workout doable. Staff are great and friendly. Very good environment and is never too packed so you can feel at ease when switching between machines, overall a great gym.

Expérience fantastique: I love 5 Star. I go in, workout and leave. I've never had a single issue. They have everything you need! The staff is so nice, especially the manager!! The change rooms are always clean. My membership is low cost. I hope to stay here as long as we live in the area.

Expérience fantastique: Members are all ages and fitness levels. I am 60 and have lost over 60 pounds since I joined and I feel fantastic. The trainers work with your body and your abilities. No cookie cutter routines. Definitely a place I have recommended to all my friends and family.

Expérience fantastique: Great equipment, great staff, not overly busy. The only thing it’s missing is a steam room!

Expérience fantastique: I’ve had a membership at 5 star ancaster for almost 3 years now. It is by far the best gym i’ve been to. Staff is always polite and the environment is very welcoming. I recommend making 5 Star Fitness your regular gym.

Expérience fantastique: 5 star fitness review: Great place to workout. Havent been a day that I've gone where machines aren't working. Usually no people so it's always open. It's a fantastic place and one of the best places to work out in Hamilto .

Expérience fantastique: 5 star fitness has left me satisfied for the past 4 years. It is never too packed and has tons of equipment, making any workout possible. I would recommend this gym to anyone.

Expérience fantastique: Great gym with a great staff. The staff is always helpful and provides me the best options for me personally. The gym is very clean and has many different types of machines/equipment. Would definitely recommend! Great price & service!