Crunch Fitness - Hamilton East Mountain

Expérience négative: This is by far the worst gym I have ever been 2 machines always broken, equipment run down, employees having no idea what their doing, management caring less, owner only caring about money. On numerous occasions I tried canceling my membership as I signed up with GoodLife who I might add is 10000% better. Anyway they kept giving me the run around and after finally drilling them enough I got ahold of their corporate and was finally able to cancel my membership, I guess the owner didn’t like that because he made up a bunch of charges and sent them to collections. I proved to the collections agent that I did not owe anything and I got written proof that my membership is canceled I don’t owe anything, to this day the owner is sending these charges off to different collection agency’s, as a matter of fact I got a letter from one based in Ajax Ontario. This is beyond pathetic!

Expérience fantastique: Excelente para quem quer fazer musculação sem frescura, boa variedade de equipamentos. Vestiário com armários e duchas. E o melhor é o preço.

Expérience fantastique: Great staff. Equipment well maintained. Huge selection of strength training equipment , machines, plate loaded, free weights, dumbells, kettle bells... Lots of cardio equipment as well.

Expérience fantastique: Went for the first time to this location. Clean and new. Only a couple of pieces of equipment were out of order. Huge cardio area on raised platform facing over the weight gym. At the front they have hydro massage and a chair massage, red light bed and a stand up tanning bed. They have a cross fit type area as well. It’s nice and bright and well lit. This one isn’t much further than the rundown one I was going to before. This will be my new go to Crunch location.

Expérience positive: The place is recently opened but… You get what you’re paying for. I was stuck at incline hack squat machine, it didn’t close after I finished the set, thank God I was not alone there. Some pads on different machines are damaged. Overall the place is clean, spacious, has all needed equipment, has a waterfall if you know your routine you’ll be fine there. Has pretty big cardio zone, turf, and even punching bags for the boys. Also this location gas hydro massage and tanning machine. It’s $9,99 per month +$99 enrollment fee +taxes, so I calculated it’s about $22 per month which is pretty much good for what you get. Also turned out not to very very busy.

Expérience négative: I recently had an unfortunate experience at Crunch Fitness on September 10. At around 3 PM, I interacted with a front desk employee who, unfortunately, did not meet the standard of professionalism I expect. Her demeanor was noticeably rude and unhelpful. While I was reading the terms and conditions and preparing to sign, she abruptly grabbed the pen from my hands and said "thank you," without any courtesy or explanation. I've noticed similar complaints about this employee in other reviews and am surprised that Crunch Fitness has not addressed the issue. Her behaviour in my previous visits were rude which significantly impacted my experience, leading me to cancel my membership. A positive and respectful atmosphere is crucial for a gym environment, and such unprofessional behavior can certainly spoil one's mood and overall experience. I hope Crunch Fitness will take these concerns seriously and make necessary improvements.

Expérience fantastique: I really like this place. They keep it clean, temperature is fine. Staff is polite an knowledgeable.

Expérience fantastique: Excellent people and atmosphere .most machines are in working condition .for the fair price it is effective gym

Expérience négative: Poor Customer Service. This the 2nd time that the same staff did this. First, a few months ago I was calling Crunch Stone Church to inquire about the class so many times and she was not answering the calls. Then, I went there to see and I saw her busy on her personal phone. 2nd, this is only recently happened I left my mat in the washroom and called and she answered and I asked a favor if she can get and keep at the reception and put my name and I will return the next day to get it as I left and I am far from the gym already, she said ok she will get it then I told her that I will call after 10 mins to confirm that she got it, she said again sure, no problem. I was calling her more than 20 times for 45 mins, then she answered she said she was busy and its not her responsibility to get the mat.. I immediately returned to crunch even I was already far and saw her busy with her personal phone again. The customer service of Stone church is very far to the customer service of Upper James. Upper James staff are very excellent, friendly and VERY accommodating to member’s request as per my and my friends experience. One staff affected the whole location because of the very POOR Customer service.

Expérience fantastique: The staff are what makes this gym! So thank you. They always greet me with a smile. Whenever I asked for help, they’ve helped me. I like to work out for my mental health and I can say With all honesty, they’re friendliness and kindness makes a difference on the darkest of days. It makes the environment feel welcoming and safe. Thank you.

Expérience positive: Looks visibly nice in there, all the machines work. Points lost because the inconvenience of asking staff every time to use the massage beds appears to be annoying to not only members but also staff.. I shouldn’t feel like I’m bothering staff for same when I’m entitled to use these machines. They should implement using the scan card with a limit or pressing a button to activate. Lastly I wish it was open 24 hours weekly like other branches.

Expérience négative: They are not welcome to new membership

Expérience positive: Kinda run down but gets the job done Equipment breaks down and seems to take weeks/months to fix Has a musty smell (air quality isn't the best)

Expérience négative: They seem to be under this impression that they can keep our ID even after making us sign a waiver as a guest. The desk employee was also just rude and entirely dumb. Definitely glad I cancelled my crunch membership. They just do not care about the people.

Expérience fantastique: Super clean facilities, friendly staff!

Expérience fantastique: Clean, staff are friendly and helpful. Best crunch in Hamilton.

Expérience négative: I wish i can give 0 star Worst management ever Joind 2 months ago and for employment reasons have to move to other city where they have no locations. Requested to cancel the membership and they forced me to pay full amound for a year. No support from the manager LUCAS what so ever Nice trick to play with customers by writing your policies in ultra small fonts in T&C.

Expérience fantastique: Amazing gym great staff and overall a great vibe if you come workout here you’ll have a great time with excellent equipment and good people all around

Expérience fantastique: All the staff are incredibly nice and the gym equipment is in good shape!

Expérience fantastique: This new gym is fantastic! The staff is incredibly friendly and helpful, making every visit enjoyable. The gym layout is well-designed, providing plenty of space and easy access to all equipment.

Expérience fantastique: Very good place!!

Expérience fantastique: Amazing facility. Clean and organize. Staff are really nice

Expérience négative: Customer service is non existant, the app never works to book classes and the facilities are never clean.

Expérience négative: Where do I start.... 1. From joining this location in January, multiple machines are out of service... some even from January. When reporting malfunctioning machines or broken machines that we encountered and not yet identified, the staff doesn't care. Some machines do not even operate the way that they should and when asked, the comment is "Oh it has never worked on that machine." 2. The students.... I get it, this is a public space, however the congregating at the machines and occupying them for hours (and not doing anything, but being on their cell phones), taking multiple weights and not using them. 3. The smell in the gym.. Again, I get it, it is a gym, however will it hurt to circulate the air in there? Perhaps put on some AC? 4. The hygiene of the members there are less than desirable. Most of them do not clean their machines after use. Don't members sign something in regards to ensuing that the machine is good for the next person? 5. Garbage left at machines, and some for days. Don't the staff clean after closing? We are wanting to attend the gym and work out, not socialize and be impeded on what we have come to the gym to do by people coming to the gym and not work out.

Expérience négative: I called over a week ago and asked for someone in management to reach out to me to discuss a concern with my account. Never heard back, called this morning to cancel my membership, was met with slight sarcasm and zero personality character. After reading other recent reviews I was less surprised of my brief interaction. Obvious membership loyalty is not a priority with the club.

Expérience positive: It's a really nice new gym but the membership is convoluted and scummy. I had a membership a couple of months ago and had my bank information change, I had forgotten to update that information at the time, then 2 weeks later when payment was due it didn't go through, instead of being informed about this when it happened, I got an email 30 DAYS later along with a late fee, paying it as impossible as it went up everday until 2 months later it was 250$. I understand the reasoning for late fees but when you neglect informing members of issues that's on you. The employees are very nice and offered to settle it if I joined for 3 months but it's insane it even got to that point. I'm not blaming the club as they were helpful but just be warned before getting a membership.

Expérience négative: Good array of equipment that is generally in good working order. Excellent set of dumbbells. Downsides: Locker room is generally in poor condition (shower heads barely trickle out water, faucets in washroom area either missing or so loose they’re ready to fall out) garbage cans generally overflowing. Most of the full length lockers are unable to actually lock due to the hasps being broken or cut off. This would be an easy fix if management cared; obviously they don’t. Shower stalls are usually filthy (I have noticed the same remnants of bar soap in the corner of one particular shower stall for the last month as well as gobs of chewing gum on the floors of others that never seems to be cleaned up; DISGUSTING). Plates are consistently left on plate loaded machines or left on the floor and none of the staff seem to be bothered about either correcting this or speaking to the offenders. The roof leaks like a sieve and when it rains there are upwards of a dozen buckets on the floor to catch the streams of water coming through, some to no avail as in some areas it lands on the equipment. If you can put up with the inadequacies and general dirt, I suppose it’s worth $10/month. I pay more for the top level of membership but am actively looking for another gym.

Expérience négative: my sister came in the other day to cancel her membership as she was switching to a woman’s only gym and the girl working was super mean to me and saying that i shouldn’t quit and be lazy. it was honestly so disgusting and she kept laughing bc with her coworkers and making me uncomfortable. def never going back there and all my family switched because of the staff.

Expérience négative: Machines and stretching room are very dirty. Doesn't seemed to be cleaned on a regular basis. Old machines, that needs to be fixed.

Expérience négative: Recently i had a bad experience with this gym. I cancelled my membership couple months ago but they are still charging my membership fee. when i talk about refund then they said it is not possible. That is not a good thing.

Expérience positive: This is one of my most frequented Hamilton locations. I think it's the clientele at the gym who are incredibly friendly. Lucas the GM at this location is very approachable and is quick to help resolve issues via email (I've never met him in person) but his diligence is always appreciated. Not all the GMs at the other locations are personable which makes me want to switch my membership home location to this location instead. The only reason why I can't give this location five stars is the fact that this facility is quite run down, despite renovations. The group fitness studio always seems to be too hot temperature wise for classes such as kickbox and Zumba. It's also sad that the roof leaks which makes it difficult when you have to work around the many buckets of puddles. Overall the classes are phenomenal.

Expérience fantastique: This gym truly stands out as a great place to work out! Management and staff provide great support and encouragement in helping you to achieve your goals. There is even a physiotherapist on site along with personal trainers to help you get there. Thanks to the dedicated and motivating instructors the group fitness classes and the HIIT classes are challenging ,fun and provide a great sense of comradery. I have been here almost one year and have lost 45 pounds and in turn improved my overall health and wellbeing. Whether you are a beginner or seasoned gym goer this is a perfect place to pursue your fitness journey and I would definitely recommend.

Expérience négative: Have been charged unknown fee of $25 for no mistake of mine (on the excuse of payment decline) apart from the $60ish Annual fee. I sent email to the Branch Manager Lucas two days ago, no response. Called them, the lady on phone Jaden made me wait twice for 10-15 minutes twice, wasn't helpful and was rude. Said, they are busy and hung up. Also, before purchasing their gym membership look yourself at their Changing Rooms, Washrooms, filthy state of lockers and the entire premises. Hands down it is the worst gym you can ever land in.

Expérience négative: I was member of this gym for at least 2 years. When I canceled my membership the boy at the reception said you are all set and your membership is canceled and everything was paid no debts. After 6 months i got an email from the debt recovery department that i need to pay 281 dollars because my membership was not cancelled. I went to the gym to clarify and they said it was not cancelled. Due to the mistake of their staff i have to pay for the amount.

Expérience négative: Do you enjoy dodging buckets and wet floors signs during your workout due to leaky roof? If yes, then this is the gym for you! They had a fire recently which would have been the perfect opportunity to fix the roof, but maintained the poor integrity that has been an ongoing issue when you talk to members that were there when it was five star. Staff rarely checks the floor expecting people to adhere to signage rooms; the front of the gym has clear no parking signs that even staff ignore. As a result, equipment is damaged all the time and takes forever to be repaired; if ever! Knowing staff don’t venture out often people smoke in the change room. If you try to address issues with the gym they do nothing. I’m sure there are building code violations so that easy to take to the next step

Expérience fantastique: I've been with Crunch for the past 2 months and it has been such a wonderful experience! The facilities are great: excellent showers, open and spacious gym floor, a massage area, a huge mirrored studio for classes and bodyweight exercises, HUGE variety of weights, kettlebells and bars. I was with a different gym for a year and, even though they had a larger number of machines (maybe 3 or 4 of each), I have not been missing the quantity since Crunch gives me the quality - there are probably only 1 or 2 of each machine, but they are all fully operational, adjustable, and modern. The massage chair has become something to look forward to every time I'm at the gym, it really is the perfect way to end a hard workout session. The class schedule has been a personal favourite (and one of the main reasons I joined Crunch): the HIIT Zone classes and the dumbbell focused classes are challenging and fun in all the best ways and bring the variety I needed for my workouts. Lucas and Cadyn have been really supportive and attentive and made my experience even better! There is room for improvement - a few machines could use a tune up, and an automatic water fountain wouldn't hurt - but overall, Crunch delivers EXCELLENT service at a fair/low cost. I definitely became a loyal customer (even convinced the boyfriend and friends to join too)!. I look forward to trying out a few PT sessions in the future to help me train for a half marathon this year - the staff is beyond friendly and overall just the highlight of the gym. I highly recommend Crunch Fitness East Mountain.

Expérience fantastique: Ita a decent gym for the price

Expérience négative: I have been a member of Crunch Fitness Gym for a few months now, and while the facilities and equipment are great, I am extremely disappointed with the consistent cancellations of fitness classes. As a paying member, it is disheartening to regularly miss out on the service I signed up for. It not only affects my fitness routine but also makes it difficult to plan my schedule around these classes. The lack of communication and continual cancellations without any reasonable explanation is frustrating. Moreover, the lack of care and consideration shown towards these class cancellations amplifies the feeling of disrespect towards paying members. It seems that the gym's management fails to grasp the importance of ensuring members' satisfaction and meeting their expectations. It is crucial for them to understand that consistent cancellations not only undermine the trust between the gym and its members but also reflect a lack of professionalism. As customers, we expect the services we pay for to be provided consistently and with respect for our time and commitment. I hope the management recognizes the significance of addressing this issue promptly to retain loyal members and maintain the reputation of the gym in the fitness community

Expérience fantastique:

Expérience négative: The facility is alright. Better since Crunch took over. There's some nice new equipment and I'm glad they kept the sled. I'm glad they kept most of the equipment instead of putting in those bright orange ones. And they got rid of the algae covered fish decor. But still some work to do, there aren't enough 15-35 dumbbells. It can be pretty crowded but I guess that's to be be expected given the cost. It's certainly the most affordable gym. Update: after a year of Crunch ownership and one new HIIT station it's back to being meh. Still waiting on the new cardio equipment and dumbbells I was told would be arriving "shortly". And they need to get rid of the stagnant algee water feature.

Expérience positive: This is a great gym, has spacious bathrooms, and even a fountain inside. My only qualms are that the ceiling sometimes leaks and that i wish there were bike stands in the spacious foyer. I would like to ride my bike here rather than drive sometimes, but i heard someone got their bike stolen from out front.

Expérience fantastique: Great gym , highly recommended !!

Expérience négative: Los elementos , están muy descuidados que lastima.

Expérience fantastique: Would be great if it was 24 hours but other than that great experience!

Expérience fantastique: Clean, lots of different machines, very friendly staff

Expérience fantastique: Very nice gym and friendly staff

Expérience positive: Great price, gym now has alot of newer equipment

Expérience fantastique: 10/10 gym, cheap, very good machines. Highly recommend.

Expérience fantastique: Clean and full new weights and machines. Wish they would get the steam sauna working.

Expérience fantastique: Awesome gym!! Great equipment and also great staff

Expérience fantastique: Crunch fitness staff go above and beyond to help their members to achieve their goals .

Expérience fantastique: Great gym, very friendly staff and great variety of machines and equipment

Expérience positive: Clean gym, good range of equipment and weights, never packed which is nice, good staff

Expérience fantastique: Usually soo busy but first time going bright and early 630am was easy to get the workout in and get out

Expérience fantastique: Gym is clean, always new equipment coming In and the staff are approachable! Love it here!

Expérience fantastique: Joined Crunch at Stonechurch about a month ago and started out slow with the wife. Haven't come across a single issue while here and staff have been kind and accomodating

Expérience positive: I’d give 5 stars if they opened up sauna and have a few barbell clamps around.

Expérience fantastique: Went in on March 30 to add my daughter to my plan and Jordan assisted with a tour and answered all our questions. Very professional and polite.

Expérience fantastique: Such great, friendly staff!!! And, such a nice clean gym for only being 2 weeks in … I’m loving it!! Thank you

Expérience fantastique: I love this gym. The staff is really nice. It is very clean and reasonably priced.

Expérience négative: They are keep changing opening date…. Because of that upper James crunch is super busy & it’s hard to find parking …..long wait for equipment machines… dumbbell always occupied….. really disappointed with crunch in Hamilton….

Expérience positive: Great membership price for the use of the facility, classes and equipment. Friendly atmosphere, accepting of anyone looking to improve their health and fitness.

Expérience négative: I want to say thanks to Vince and sara for taking my money and never giving me a refund I reported you to the better business bureau. Digusting of a business!!!!!!!! Your machines were falling apart there was no new equipment and maintenance. I am not shocked that you guys closed because look at the how the place was run!

Expérience positive: I get the most for my $ at crunch .I’ve been to many gyms but feel the most comfortable at crunch . Met some really great people that have showed some great routines and the staff is always helpful. Thanks crunch team .

Expérience fantastique: I love the gym there everybody's so accommodating. I have? A personal trainer He's great his name is Dawson Crunch has very good prices

Expérience négative: SEEMED LIKE A NICE PLACE, yet I never got passed the front desk, after signing up and getting inundated by emails and running into app problems, my attempt at going into the place to find clarity was met with silence and more questions, Great they have one year paid for and I have 364 more days of another nightmare gym to go.

Expérience fantastique: Very clean studio. Staff always very pleasant and welcoming. Love the encouraging notes that were collected from the female change room and put into a picture frame :)

Expérience positive: Great staff, great atmosphere and clientel is a good mix ad very helpful. Love this gym ️‍♂️. Be brave be strong cone to crunch to get it on.

Expérience positive: Great gym and great prices. Never really too busy compared to other gyms. I just wish that classes were available for everyone not just elite members.

Expérience négative: The staff at the front desk is so rude and unprofessional. They came up with a rule asking for personal IDs for guests joining and keep it with them till we are done. You can check the ID and give it back, why would you want to keep it open on the desk for everyone. The other Locations don’t have this crazy rule.

Expérience négative: What a poor excuse for a dumbbell section. Aesthetically, the club looks nicer than it’s previous business, 5-Star, but the gym itself is mediocre at best. Members don’t respect other members workouts.

Expérience fantastique: Great place, lots of fun for kids! Great prices and food! Friendly and professional staff! Minigolf wait times too long as they are always busy with lots of people but they have other great activities to do and really good food and ice cream while you wait. Would highly reccomend!

Expérience positive: A clean, well laid out gym floor area. Lot s of cardio equipment above the gym floor. Nestled in a quiet part of the Hammer you will find peacefully, and productive to your fitness goals. Crunch is a leading place to get your body ready for spring, summer. !!!!!

Expérience positive: To be fair I only came here once for a free trial It was my first time ever in a gym/working out so I thought it would be very intimidating but it really wasn't the gym is nice and open and the others there seem to really nice no one really stares at you and everyone is just kinda in there own world wich is nice the only thing I wished they did was give a tour I get it's free and that but would have been nice to know where everything is and maybe how to work some things seemed pretty clean change room was very neat clean and well kept according to my friend (male)

Expérience positive: The price of 136 bucks for the year was great. The quality of the machines is probably the reason for the price. Not enough equipment for bodybuilders. Machines that are there, are falling apart,have been painted over terribly, and need alot of attention

Expérience fantastique: Since I start Crunch Fitness, I have lose 25 pounds and I feel very good. The gym is very clean and the equipments are in very good condition . I am very happy with the price I pay. I do recommend Crunch Fitness- Hamilton East.

Expérience positive: Crunch did a great job on the long awaited renovations at the Stonechurch location. The gym looks fantastic. Hopefully they keep up with the maintenance of the machines as five star/Crunch has not in the past.

Expérience négative: Very very humid and hot in the gym. It seems like there’s no circulation at all. It’s usually always packed with people no matter the time of day and the machines are not in great condition. The majority of them have a ton of rust on it and they are just not enjoyable to use. Hopefully they upgrade their machines.

Expérience positive: One of the best location- good amount of equipment and weight rack- latest cardio machine, lot of dumbbell racks and machines. Locker and shower are clean. Only thing missing is a stretching machine/area so gave 4 stars. One suggestion would be to add more paper and sanitiser station for equipment cleaning- they are scattered at the exteme ends. would be good to add them in between.

Expérience négative: This gym is a scam. Rope you in with low costs and then will randomly charge you hundreds throughout the year in nonsensical fees. Also a run down gym that is constantly crowded.

Expérience négative: Very disappointing. Forcing people to submit ID card and personal stuff is disgusting. No respect for members. False promises while joining gym. Don’t join here you will be disrespected every day. Your members are your customers not thieves.

Expérience positive: The facility has a lot of space and equipment. Everything is in good condition and it has a large change room and showers. Cant wait for the hydro massage next! Great trainer and great customer support

Expérience fantastique: Great gym. Lots of machines, which means little time wasted, waiting on one to free up. Staff are friendly even while off the clock. Change rooms are clean, although a few lockers need to be repaired. Other than that, no complaining from me

Expérience négative: Garbage owner. Garbage managers. Garbage trainers. Garbage gym. Jared the owner had the audacity to admit he made a $930 mistake with my account, and tried to refund me less than I was owed despite the charges being laid out in black and white in my complaint to the better business bureau. Basic math is hard for some people I guess. I look forward to never having to communicate with anyone from this terrible organization again

Expérience positive: I just signed up :P I have been to 3 locations. Waterdown, Stone Church, and Upper James. There are only two downsides to Crunch Fitness I can even think of. 1) they claim they have saunas - however the only location I’ve found which has a sauna (being upper James location) has shut it down. Very disappointing :( 2) It’s pretty busy most times. (I usually go at peak hours on week days and mornings on weekends. I can attest that if you plan on going during these hours, you will probably be waiting for machines. But the price for the membership and what you get is just unparalleled. You get real bang for your buck.

Expérience fantastique: Just signed up a couple weeks ago but really enjoying myself working out. Very impowering. Great gym, very friendly staff and lots of different machines. Thanks to everyone especially Sarah.

Expérience négative: They are money hunger people. No good equipments, no respect . shows you good deals but they going to charge you other-way around. Even if you are closing you owe them. Even they also going to show you some new equipments coming in a week but in my gym membership time it never came. I'll suggest Goodlife fitness is way better even the fromt desk people are nice.

Expérience fantastique: Awesome and what an upgrade! Special thanks to Ilayda for taking care of us and helping us through the process of signing (and re-signing) to this gym. My girl and I are moving this to our home gym now and had better service than any other gym and even their home office!

Expérience positive: I'm definitely glad to see that Crunch Fitness on Stone Church has finally opened up again. Nice seeing some familiar faces along with new ones. The gym is coming along nicely with new equipment, and hopefully, it won't be too long before it's all up and running smoothly. If you're looking for a good place to work out, definitely try this location. Decent starting prices along with brand new equipment you can't beat that combination.

Expérience négative: Having gone to the 5 Star that was at this location for many years I was pumped to see it was staying a (cheap) gym. Due to the 2 fires that happened (coincidentally) juuuuust before the spot changed hands, they had a great opportunity to fix up the place before opening. After pushing back the opening date numerous times by several months I thought "this place is gonna look great!". I finally got in there and see the entrance is very different - no more smoothie bar or nice service desk, just a giant crossfit area and a outdoor folding table for a desk. ("They pushed back the opening so much and didn't have time for the desk? Wow, they must have been working hard on the rest of the place!") I continue to the locker room, noticing they removed the water features for more crossfit stuff, I walked in and was SHOCKED! The locker rooms are EXACTLY the same! Not a single thing had changed. I then go to the cardio area up the stairs (same as 5Star) to get a lay of the land and I notice, aside from a change in layout and the removal of the smaller class room, it looks exactly the same. Same machines (maybe they replaced the really broken ones, but didn't add anything if you're not into crossfit). To top it off, they're not 24 hours anymore, they didn't fill a single pot hole in the parking lot (and you can practically fall through where the sewer grate is), and it's more expensive! They didn't even fix the old leaks in the ceiling!!! When I went to eventually cancel my membership because I was so disappointed with the place the manager came out, assumingly to offer me some sort of deal to stay, but instead he just tried to sell me a different, regular price base membership, then argued with me about BMIs, trying to catch me in a "gotcha" moment to convince me I still need their gym! Like wow, geez, I'm definitely going to want to sign back up now... Don't get me wrong, the desk staff were great! So nice, and very understanding. But their manager, that Lucas guy... YIKES! Terrible people skills. I guess that's why they can't keep staff. So be warned -- it looks shiny and new, but it's not any better than when it was 5 Star, just more expensive. You're better off with a home gym, no lie.

Expérience positive: I'm a regular at this location. I'm giving 3 stars because the instructors they have are definitely on point. They are accommodating and very positive for morale. I took 2 stars off because I find it frustrating that they have not changed their phone answering message from when they first switched over to Crunch from 5 Star. I am diligent on signing up for classes and cancelling if needed. It's called being a thoughtful member. I signed up for an event that required an in person sign up. I've been trying to call front desk 4x since this morning around 9 but when you click "O" for an operator, you're told that you dialled an invalid number. Very very frustrating. It would also be nice if the young staff were aware of any promotions. I sign people up yearly and commit to referring others yet the front is often unaware of any specials. I'm not asking or requesting for referral incentives. I've never once seen one at all but what I would like is some mutual respect. When someone emails you, respond. When someone calls, answer. Customer service should be trained better answering calls and responding to emails. I have yet to experience either.

Expérience positive: Been a member here for several years. It recently reopened after the renovation. Gym is much brighter, better organized and bigger with that removal of the small studio. I have been happy here and the value is good. Front desk staff have been friendly and helpful.

Expérience fantastique: Love this gym so much! Where do I start? To the staff greeting you at the door, and the staff that ensures the club is clean and prestene every single day, to the amazing coaches and fitness instructors that put in actual effort to get you where you want to be.. this gym has it all !! If you're looking to get healthy, in shape, make new friends and be apart of an uplifting community in general, look no further people! Special shout out to my PT Kevin, he's been great, encouraging and super informative from the free consultation you get when you sign up up until now. I've been training with him for about a month now and I've already lost 5 pounds! Thank you Crunch Stoney Creek! Love you guys forever!

Expérience positive: My woman and myself just recently joined Crunch on Stonechurch and yes it’s only been a few weeks but we have come away impressed. Me personally I’ve found the staff to be very friendly, professional, and very engaging in wanting to help me attain my goals. The lines of communication are always open and available and the support so far from Sarah & Kevin has been nothing but positive !!! Had the opportunity to meet the physiotherapist Ms Patel for my initial assessment and was quite impressed with her knowledge on what I need to work on. At the end of the day it’s up to ourselves to obtain the goals we set and the supporting staff at Crunch is definitely going to help me reach them. For the price we pay this club is everything we need !!!

Expérience négative: This is their idea of how to fix a ceiling leak... Had to ask 3 separate times to downgrade my membership. Their employees haven't been trained properly and there isn't much support.

Expérience négative: Crunch fitness is a scam! This entire company is honestly horrible, and the customer service is even worse. Having to pay an “annual fee” of close to $60, PLUS your monthly fee (with tax) after only a month of being at the gym is ridiculous. I tried to cancel months ago and of course, they “don’t take cancellations over the phone or by email” which is so dumb so I told them I am unable to come in and I am cancelling my membership so please do not charge my card anymore and the worker goes on to explain how there’s a 30 day cancellation process, and if I didn’t tell them within the 30 days, I’ll also be charged for the next month?? I ended up having to file a stop payment through my bank to remove them from having access to my banking information. They already took the $56 out of my account for the “ annual fee” ?? And I was scheduled for another one on August 15. This company tries to sell that they have low pricing but it’s a scam for your money. Many people have experience this! Please do not go to the gym. Do not give them any of your money!

Expérience négative: Probably the worst gym I’ve been to…. Very ghetto atmosphere…. Management is unprofessional…. Gym itself is packed with equipment with little room to move around and very humid and gross with not much circulation for a gym…. Go to upper James location not here.

Expérience positive: This is my favourite Crunch location. Facility is huge, new and clean. Lots of equipment to choose from and the group workout classes are lit! Location is very busy in the evenings and can be intimidating if you’re a newbie, but the staff are courteous and friendly. E-checkin is seamless and there’s lot’s of parking available.

Expérience positive: Great price and they have everything you could need for your resistance training regimen. I haven't taken any of the classes, so I can't comment on that. I saw maintenance working on a piece of equipment, so unlike some gyms where equipment stays broken and unusable for long durations, Crunch is on top of it. The place is usually somewhat clean. Sometimes it gets a bit messy.

Expérience positive: Update** ever since 5 star left and crunch came in, this gym has become too crowded to the point where it's a bit unpleasant :( new crowd, I'm actually really sad about it but atleast they have unlimited guesting, farewell 5 star you will be missed My review of 5 star from two years ago: I love this gym. Especially refreshing to go here in the summer because it`s so clean and furnished beautifully. The sauna here is like no other and it is much bigger than most. I also like how they don't play typical music over and over again here. It's more motivating to workout here because of the music. The staff is always friendly and helpful and encourage you talk to them if there is a problem with your bill or if they can help you out. The members are also very respectful and are there to work out, everyone minds their business and as a female I feel much more comfortable working out here than larger co-ed gyms. I would recommend this gym for sure. I got an amazing rate and count on this place for sure. Oh also wanted to say that the personal trainers are very honest and they don't try to sell you stuff or pressure you and that's very comforting. Along with the smoothie bar and clean change rooms, this place is awesome. Thank you to Diane for helping me out. Update** ever since 5 star left and crunch came in, this gym has become too crowded to the point where it's a bit unpleasant :( new crowd, I'm actually really sad about it but atleast they have unlimited guesting, farewell 5 star you will be missed