Body Pro Gym - Hamilton

Expérience négative: Terrible service, I'm waiting for my and my partner's money back. I've been waiting for more than 8 months and I haven't received the refund. Additional when the return was requested they would be in a bad way it is as if you were forced to be there. Initially they told me that the return was going to take a month but it's been more than eight months and there has been no refund

Expérience négative: I got a membership here and realized quickly it wasn't really for me. It's reasonably well equipped for bodybuilding but the members don't do a good job of taking care of the gym. Dumbbells were in the wrong place, bars weren't cleared after use etc. Overall I decided this wasn't the place for me, but I am also a relatively strong powerlifter and it didn't feel conducive to that style of training. This is where I had the same issues that others have described. I spent months and months trying to get a refund, despite coming in in-person to sign paperwork within the time limit, having to call repeatedly, sending emails in any attempt to document my attempts and keep some sort of paper trail. Every time I was blown off, told some issue was holding it up etc. Finally I got a call from Beth telling me to come in and get my refund in-person. At that point I spoke to the owner who wasn't informed of any of this which lead to about a 45 minute conversation/argument which he took very personally despite me trying to be as professional as possible. There are some SERIOUS management issues at this gym. Eventually I had to file a credit card dispute for the refund, after months of trying to deal with the gym. I give this place a 2/5 because if you pay up front you CAN get a solid deal on a well equipped independent bodybuilding gym which is worth something, but I would not recommend giving them billing information or signing up for monthly payments.

Expérience fantastique: Best gym in town lots of improvements from the past the staff is incredible, John is the man! also the selection when it comes to equipment is unmatched easily the best gym in hamilton if not ontario. the gym offers specific equipment for high level of sports training that other gyms just dont offer, highly recommend this gym for any goals weather its to stay healthy lose weight or training to become a professional athlete

Expérience négative: Closes way to early even one or two more hours would be a great help as someone who often works late on both weekends and weekdays. For the price especially.

Expérience fantastique: Clean gym, Everytime I come in here, it isn't busy which is great to get your workout in without waiting for someone to get off a machine. The new Boxing Gym is beautiful. It definitely got my attention. It's located where the swimming pool used to be. I miss that pool. However, the new boxing set-up is a must see.

Expérience négative: I never do these reviews but this is concerning and needs to be addressed; Zero stars is possible. Such a disgraceful, gross and scam of a gym. Bathrooms are atrocious and unusable, steam rooms never work and management is a joke. My girlfriend and I signed up for a year contract and got told by management after the year, if we wanted to keep our membership we would be able to continue our membership at the discounted price. We moved with 4 months remaining and inquired about membership cancellation the month of contract ending. Despite this, we are still being charged. We moved provinces, not towns!! We are being told we have to come into the building as per act. 4 months after the fact, still being charged until we are in the building. We aren’t home until Christmas and will be charged until the time being, I guess? This is the ONLY facility who refuses to cancel my membership. This should speak a lot about the business they run and how much they care for the people. DON’T SIGN UP HERE !!

Expérience négative: Water fountains are absolutely disgusting for over two years. If you plan on signing up bring your own water bottles unless you enjoy mystery green slime. I brought this to their attention over a year ago. Gym owner should be embarrassed and everyone is sick of the lack of cleanliness and access to clean water. This will be my last month paying.

Expérience fantastique: This gym has made a lot of improvements! The equipment is amazing and there’s plenty available if you’re looking to build. The atmosphere is welcoming, and the staff are always there to answer questions. Most of the members are friendly too, which creates a real family vibe. Beth, the manager, has truly turned this club around. Washrooms are cleaner and functionable, a new boxing area, hired a cleaner who is always on the go, air-condition is working, she is always there to answer any concerns or to have a chat. The vibe feels so much better, John at the front desk always greets you with a smile, and is always upbeat and approachable. The whole staff is incredible, and it makes such a difference. If you’re looking for a gym with a positive atmosphere and great equipment, this is the place to join! Chris Ferringo

Expérience négative: It's a good gym, with lots of machines and equipment's. Giving 3 stars as being a gym (fitness industry) they don't have any safe/dedicated bike parking

Expérience négative: DO NOT JOIN THIS SCAM GYM. IT IS A BIG SCAM. STARTING FROM THE SUPERVISORS AND ALL. IT HAS BEEN MORE THAN 2 MONTHS I CANCELED MY MEMBERSHIP AFTER MORE THAN 12 MONTHS AND TGEY ARE STILL STEALING THE MONEY FROM MY ACCOUNT. When I joined this scam gym , the supervisors asked me for $3800 for 4 weeks of training and I stoped going to the gym on second week and they were cutting the money from my account. YOU WILL BE REGRET JOINING THIS SCAM GYM.

Expérience négative: BUYER BEWARE - I am sharing my son’s experience with Body Pro Gym to hopefully prevent other young people from being taken advantage of by this or any other gym. Their standard practice of deception, avoidance, and gaslighting has been explained in previous reviews, so I won’t go into detail. In short, John misled my son and then flat out lied to him about the cancellation of his membership. This was especially upsetting because my son was a co-op student at Body Pro when he was in high school, and John was his supervisor, so he trusted him. After that, Beth sent my son a condescending text where she gaslit him and basically called him a liar. While their practices are morally and ethically questionable and may seem like a “scam” as other reviewers have claimed, they aren't illegal, and Body Pro is not the only gym that does this. PROTECT YOURSELF - If you want to cancel your gym membership: 1. DO NOT tell anybody this over the phone – nobody will ever be available to take your call or see you in person again. 2. If you go in person to cancel your membership DO NOT LEAVE without getting proof IN WRITING of your cancellation. 3. If you cannot get anyone to give you written proof of your cancellation, DO SEND a registered letter that clearly states that you are cancelling your membership and request that proof of your cancellation be sent to you. The gym is a business, not your friend!

Expérience négative: Went here a few years ago. I quit and when I went in to discontinue the SMELL was horrific. Sewage. I was ready to vomit The woman who is was talking to wanted to sell me more things. I literally had 4k worth of personal training sessions and told them to keep it. I wasn't coming back. Fast forward to a year later and I received phone calls and texts from2 different numbers to rejoin. I told them to stop contacting me but they kept on. I blocked them. It smells. Equipment is always broken. My pt was not getting paid. And others weren't as well. Stay away.

Expérience négative: I cancelled my membership right at the end of the contract and I have the paper copy as a proof, but they continued charging me for 3 months afterward. Despite repeated visits and requests over 6+ months, I still haven’t received a refund. Every time I go there, I only get excuses. They still haven’t refunded my money. This shows very poor management, zero accountability, and a complete lack of customer care. If you’re considering joining, be very careful. Once they take your money, getting it back is nearly impossible. Extremely unprofessional and disappointing experience. PLEASE STAY AWAY UNLESS YOU WANT TO BE ROBBED

Expérience négative: This is a scam. I paid $200 to cancel my membership because I don't want to deal with them anymore, and now they sent me this message: payment not processed successfully.

Expérience négative: Tons of machines which is great but also feels crammed in there. You never wait for anything basically the reason I stay. No one ever wipes down their machines coupled with they run out of spray and paper towels frequently. Google suggests pool and sauna but both have been under construction for some time now. Pool is actually being turned into a boxing studio, once complete it looks like it will be pretty awesome. Staff don’t seem too happy to be there, but all of this is just observations. Take it with a grain of salt.

Expérience négative: The men washrooms are disgusting

Expérience négative: Called to cancel my membership today and the manager is not in and they told me over the phone that I have to come in to cancel? I literally moved like an hour away and I have to drive all the way back there to cancel in person? I keep seeing a lot of reviews stating they are having a hard time getting their memberships canceled .. this is the second time I’ve called and they told me I have to come in person and haven’t been able to help me. I’m past my contract so I shouldn’t have any issues getting it cancelled. If I call back tomorrow and I get the same answers I will be doing what that one customer suggested and I will be blocking them from my bank. I work to hard for my money to be messed around with like this.

Expérience négative: Beth at the front desk needs to be checked by fellow managers on her customer service skills. She was rude and very unhelpful, basically called me a liar on the phone and huffed and puffed as I tried to explain my situation. I’ve never resulted in my life to on the phone arguing with a manager or customer service representative until today.. Sucks because Jon was very nice and the gym had lots of equipment but I will never be going back there. SCAM do not sign up!

Expérience positive: Ones again it's way to hot to work out at body pro. Why is it you can walk in to any other gym around Hamilton and I've never had problems. It's always nice and cold walking in to bodypro but soon as you go up stairs welcome to Texas baby it's every year broking promise sucks I do love the gym.

Expérience positive: I go to this gym still. The bathroom smells really bad 90% of the time. That’s my only complaint honestly if u can’t handle a real gym maybe this is not for you, go to a planet fitness or sum

Expérience négative: Washroom always smells bad and not clean

Expérience négative: Terrible customer service. Don’t know how to talk to customers properly!!! Bathroom Are never working !!!

Expérience négative: Went with one of my friend. Not clean, very crowded and front desk was rude.

Expérience fantastique: Marianna and I are grateful to have spent 10 days with Beth @ the gym preparing for summer shredding. I have been in the business for 40 years and I have to say that this is by far the biggest and most pleasant gym I have ever trained in. The selection of equipment is endless and the respectful way the members treat each other is unparalleled. A warm and loving hug and a huge thank you again, from Switzerland - we will be back. XXX Ⓜ️ & ☃️

Expérience négative: Was a member for the last 10 months. The gym's good, large & spacious with tons of machines, reminds you of the old school Golds gym for bodybuilders, staff has been nice. Gritty gym. Probably won't find anything else like it near Hamilton DT (closest I think is the GoodLife on Stone or the Mississauga gyms). The bad: * When I initially signed up Oct 3 2023 by former rep, Andrew Tassone, I was hesitant to sign up for a full 12 month contract as I knew I would be moving to DT Toronto before the 12 month is up. Andrew reassured me that he can write on my original contract a note that "if I provide proof of relocation" we could cancel a few months early, no problem. * I went in today to cancel early, Aug 12 2024, and the establishment presented a couple things 1) Andrew was no longer with the business and because he didn't get manager approval/signature back in Oct 2023, they will not honour his commitment. Manager approval seems subjective here as Andrew presented himself as the sign off personnel. 2) Management also made the incredulous suggestion that his note could've been recently added (by me or Andrew) to get out of the contract early, insinuating that I'm now the one defrauding the business My contract is up in 2 months, regardless monetarily wise, not a big deal all in all and not worth fighting over. TLDR: to new members, either previous BodyPro sales rep was known to be defrauding customers. (OR - the business fired Andrew and just framed him to get out of it's obligations, I wouldn't know) I would try to get as much in writing as I can and seemingly, as many signatures as possible on the final document in case someone gets fired in the meanwhile, especially if you rely on special considerations from the business.

Expérience fantastique: Love all the machines and equipment at this gym!

Expérience positive: It is really nice gym, nice equipment, u never wait for machine.BUT the person supposed to open gym at morning at 6 am. Sometimes forget to open I go 3 times a week (mon, wed, friday) and my partner goes other 3 day a week and it happens both of us. I waited an hour nobody come and open. As today JULY 30 again same thing happended Management: PLS make sure someone Open gym At 6 am. Such nice gym dont make your client upset about it.

Expérience fantastique: Incredibly well equipped and supplied gym. Very clean and maintained well. Friendly staff and good vibe overall, other patrons very welcoming. Haven't even had a chance to check out the pool yet. The cardio and barbell room could use a few fans for cross ventilation but otherwise been enjoying workouts here already!

Expérience négative: By far the worse gym I’ve been too. Management is beyond incompetent at their job. Wrap you into contracts that are for a year then charge you monthly after your CONTRACT IS UP. If you work a long hr day if you aren’t in by 5 good luck canceling. Equipment is half broken. Roof leaks uncontrollably when it rains can’t use the stuff you want to use because it’s wet. Waited over 2 weeks for a single call back but I had to keep making the calls give you a time they’ll call back and you’re forgot about right away. The automated message they have about there’s always a manager in is false I called at 9:15 got told wait an hr I called back oh she just left. There is no way of getting ahold of who you need. Can’t do anything over the phone even tho I’ve dealt with many gyms who’ve allowed it. Last time I wrote a review I’m guessing owner or part owner Charmaine called me on her own personal phone to press me about my review and if I’m not wrong that’s not legal as she used my private info in their system to make personal call to me. Not a company phone her personal phone. I really recommend you think twice about joining this place as it’ll leave the worst taste in your mouth afterwards. Yes I have am owing fee so before you try and humiliate me on a reply. Yes I haven’t been the best customer with paying but aye is what it is moneys tight and unfortunately they force you into a year because they already. Know how bad of an experience it’ll be for you after the second month. DO NOT CALL MY PERSONAL PHONE AGAIN FROM YOUR PERSONAL PHONE OR ELSE I WILL GO FOR HARASSMENT

Expérience négative: When we joined the gym, our only requirement was to be able to bring in our 6 year old with us and we signed up as we were told that we can do it 100%. However, 3 weeks after, we were told, that we cannot bring our kid. The management gave contradicting information, and acted utterly unprofessional. The manager refrained from meeting us despite of us waiting for hours to meet her. All they cared was our money!!! They wanted our money for a year as we signed the agreement already. So we ended up paying our dues for a year without even sighting the gym ( we only went there for 3 weeks, but paid for a year!!!!) Overall, the worst experience of my life and would not recommend this gym to anyone.

Expérience négative: I am extremely disappointed with the service at Bodypro Gym. I was charged twice in one month for my membership, and despite contacting their staff multiple times over the last 10 days, I have received no solution. The manager is never available to take calls or meet in person, and the staff always claim she is busy or in a meeting. This level of customer service is unacceptable, and I am frustrated by the lack of accountability and resolution. I would not recommend this gym to anyone based on my experience.

Expérience fantastique: Such a great experience everytime i train

Expérience fantastique: great phone customer service, was very detailed and offered me a tour :)

Expérience négative: Hi I I also joined this Jim few months back but now I left because employees who were working there was not not good and their behaviour and way of talking towards people was bad.

Expérience négative: It was so bored at this gym stinky people stinky stuff bad equipment no respect from the stuff especially the manager she disrespectful

Expérience positive: Great atmosphere with lots of variety of machines. The issue is no set pricing, they find out as much as they can about you and then charge based on that.

Expérience négative: Absolutely disgusted by the remarks from the general manager, Carmen. Today my husband and I went in to cancel our memberships, as we have a 3 month old and decided a home gym was a better solution for us. Carmen's sad attempt at retaining our business was to tell my husband that I ' needed to make the time to get back in shape after the baby' and insinuating I'm fat and won't lose weight using a home gym. Whoever let this rude and miserable woman work in a customer service position is out of their mind. We will never return to this run down over priced gym and will never recommend it to anybody

Expérience négative: One of the worst places ,a year ago i signed up a contract with this gym start going for couple months and then stopped and i called the gym and i asked to stop my membership they said we cant stop it its a contract i said its fine just can you stop it whenever the contract is done the lady said am gonna put a note on your profile to stop renewing the membership when the contract is done , i said okay that sounds gd after my contract was done they charged me 2 more months and when i went there to check whats happening she said the contract is done 2 months ago and its auto renewing i said okay can stop it she said that they have to charge me one more months because i have to give 30 days notice ,which i did before 6 months She kept going in circles and dinying what she told me about the note on my profile to stop the renewing, best advice never go there once u joined their gym u can’t cancel till they take all ur money . **yesterday i wrote this review and today i got a phone call from. The gym the lady told me that they were working my refund but as soon as they saw my review they dont wanna do it any more and she was threatening me that if i dont take off the review they gonna talk to their lawyers super unprofessional gym and what said was 100% real and all of the 1 star reviews are writing what i wrote

Expérience négative: Hi my name is mohit I took membership from this Jim for 6 months but they forced me to join for 1 year. But now I want to change this Jim due to bad service and fraudulent. They changed my agreement papers. Now i want to quit but they don’t want to let me go and asking for proof and some papers . I can’t give my legal papers to any one but they are forcing me to show. I need help as I want to quit. I request everyone please don’t join this Jim they are not good employees

Expérience fantastique: Carmen, Andrew and John are absolutely fantastic! This gym is the best in town. Highly recommend to serious gym goers!

Expérience négative: The facilities: One of the worst gyms I've ever had the displeasure of attending. Although the facilities are vast, there is no room to train. They cram in as many machines as possible and leave no room to manoeuvre. The barbells are all as slick as ice and difficult to grip. The weights are misplaced all over the floor, and not put back. It becomes a treasure hunt just to find where weights you need have been taken. The customer service: The management and staff sold us on a false bill of goods, ensuring that we could leave the gym when we moved to a new place 6 months later. This was not true, they dodged all our attempts at contact, and on the few occasions we managed to contact them, they would make repeated excuses over 'the manager being too busy to talk to us and would call us back'. We would never get that call back. We had to commit to paying for an extra 6 months of activity which we explicitly asked to be exempt from when signing up and which they told us would be 'totally fine'. The staff are friendly, but realise they're wolves in sheep's clothing. The cost: The price is pretty unjustifiably high for the state the equipment is in. Although they have many machines, a good portion aren't in working condition, and despite being a body building gym, there is little space to use free weights. The other facilities: The other facilities are in working order, such as the sauna, can't complain about that element. Overall it gets a 1 star due to the high cost you're paying for horrible customer service, poorly maintained equipment, and really doesn't live up to the quality of gym the price-tag indicates. I recommend to stay away.

Expérience fantastique: Love this gym!!! If you wanna gain muscle this is the gym for you. They have so many different machines available. Carmen signed me up quick and easy. She’s such a nice lady . Looking forward to my workouts there

Expérience fantastique: I really like this gym, and Carmen treats me very well.

Expérience fantastique: Love this gym. No matter what time of day, I can easily workout without interruption. Staff are friendly and always greet you with a smile.

Expérience négative: I’m genuinely excited to cancel my membership in December. Nobody told me I was under contract for a year. Although I should’ve read the papers they had me signed in depth. Many machines don’t work, the roof leaked almost the entire time I was a member. I was threatened by an employee while working out. Often times the sauna is off or not working. The men’s washroom was out of commission for while. Not the best gym. I am going back to crunch as soon as my contract is up. Update: I tried to cancel in early December. I was told “you need to come in to cancel in-between 11 and 6” I explained I work 6:30-6 everyday and I was told basically that, that’s my problem. I called back today and now they changed their story. It’s now “you need 30 days notice and we are going to charge you in January, but I’ll put it on your record that you want to cancel so January will be your last one”. This is a complete scam. They’re changing the rules and they’re doing everything to keep me paying. I would avoid this gym at all costs.

Expérience fantastique: Diana is amazing!!! She made sure I was introduced properly and gave me a tour of the gym. I’m always able to get the equipment I need and have a great workout. Diana also listens to your needs and ensures that everyone has a good experience. Thank you Diana! xo I really recommend working out in Body Pro Gym! Serious gym for serious and amazing people! ☺️

Expérience positive: Just signed up to this gym mainly because it’s around the corner of where I live and because they offer a pool and sauna, but for the amount of money they charge I don’t think it’s worth it. They have absolutely no classes to offer, just a variety of different machines. Also, If you like kettle bells (apparently “too old school”) and slam balls, they don’t have any, just fyi. I wish I could cancel my contract, but I’m barely just starting

Expérience négative: Nice gym but not a good place to work. Got the run around to get my pay when I left and had to call the Labor Board. Ridiculous!!!!

Expérience fantastique: Aging is seen as an inevitable process, with youth the pinnacle of one's beauty followed by a process of inevitable decline. Body Pro is a gym for the men and women alike who reject this doctrine, who've never felt a fundamental guilt at the accusation of being shallow and who work with monastic obsession in pursuit of a hot body. One of the best-equipped gyms in North America, and the best gym in Hamilton, no contest.

Expérience négative: Lots of cool equipment to use…. When it’s not broken. Every other piece seems to be broken, stiff or rusty. Making a unilateral machine very un even… Gym needs a ton of work. Has the potential to be one of the best but currently it’s not worth the money at all. I came from GoodLife and if I didn’t sign for a year, I’d be going back. Been 2 months without a tag to get through the front door… “back ordered”. Save your money and buy the gold membership from GoodLife, same price. Reduce the equipment, fix everything that needs fixing, get new management that actually cares, and you'll have a decent gym.

Expérience négative: Огромный тренажерный зал с изобилием тренажеров на разные группы мышц. Для бодибилдеров очень подойдет. Персонал прекрасный и дружелюбный, правда иногда не в состоянии помочь. Также есть хороший и просторный бассейн с теплой водой. Однако часть оборудования очень сильно изношена и нуждается в ремонте. Также раздевалки грязные, шкафчики ужасно старые и душевые далеко не в порядке. В туалете немного воняет. Но больше всего разочаровало заключение контракта. Я думал, хотел и попросил ежемесячный абонемент, который могу отменить в любой момент, на что мне ответили что это возможно сделать. Но в итоге я получил контракт на 1 год и я не могу его отменить. Мне просто соврали. Поскольку я не гражданин Канады, мои обстоятельства могут резко измениться и мне придется покинуть страну. Что же я буду делать в таком случае? Спортзал отлично подойдет для серьезно настроенных бодибилдеров да и в целом для любого кто хочет подкачаться. Прошу уладить ситуацию с раздевалками, душевыми кабинками и туалетами, и особенно с моей личной ситуацией.

Expérience fantastique: Shout out to Andrew and the manager for great customer service. I would recommend this gym

Expérience négative: Such an unprofessional establishment. Whoever works on Mondays as the membership/sales representative is extremely rude and disrespectful, I have never met someone more unprofessional. Just go to Goodlife down the road.

Expérience fantastique: Just wanna give a big thanks to the amazing stuff and the crazy great cleaning crew who do such amazing work everyday to make this place as beat as it gets. Definitely suggest checking them out

Expérience fantastique: Great gym!! Good equipment and lots of space - customer service from Jaffer and Jacob was amazing :)

Expérience fantastique: Great gym to workout with lots of dedicated equipments and a helpful and professional staff. Jacob especially is very friendly and great instructor!

Expérience négative: Good gym good machines but terrible liars and manipulation is unreal I had a contract for 5 months and I wasn’t able to pay due to loosing a job they told me they were pausing my contract so I don’t get charged personal training every month after being due with that being said they told me to keep paying my monthly Payments so at least I can keep working out this Friday I went to pay my monthly and add the 10 extra dollars I had to my name towards my debt so they take all my money then tell me I can’t work out or use the club then when I ask to see the owner everyone forgets to use there ears and I get ignored so I leave a note to get a call and nothing still super unprofessional that’s for the financial team the front desk workers and trainers are great and very lovable and great to talk to it’s just management

Expérience fantastique: I joined this gym last week and it has too many things to offer and it is huge, have a lot of machines so it doesn’t gets so crowd and Andrew it was great explaining everything and all the benefits.

Expérience fantastique: Going on two months now with my membership and love the environment! Andrew and Carmen set me up and were very helpful, would highly recommend to anybody trying to get into shape

Expérience positive: I like BodyPro its a nice gym with lots of nice people. Always parking available and good hours. The pool is clean. The wifi works well in the main area. Lots of sanitizer and wipes. Some of the cardio equipment is hit or miss but thats not a big deal. Heres a hot tip: find the right shower stall that has the most hot water if thats your thing. The other ones are throttled. ;)

Expérience positive: I just recently joined this gym and am impressed with the equipment and lack of crowds. Andrew who signed me up was extremely helpful and knowledgeable.

Expérience fantastique: Great gym overall! Jacob was very welcoming and explained how everything in the gym worked. Basically had every machine you could possibly imagine and were kept clean.

Expérience fantastique: Great gym, Jacob was super helpful. He gave us a tour of the place. Lots of equipment to use. The gym itself wasn’t busy at all so I found I didn’t have to wait to use any machines.

Expérience fantastique: One of the best gyms I've ever been to. And it looks so clean like absolutely one of the cleanest gyms I've seen!

Expérience négative: Gym is a joke. Sure it's big but 60% of the equipment doesn't work and half the gyms floor is wet from pipes constantly leaking and instead of fixing it they just stick buckets under it and a wet sign. Good luck getting into there in the winter time. You're off roading on mountains of ice, they're lucky they haven't had lawsuit yet from somebody falling. Absolute joke. To top it off the manager chick with brown hair is a straight up bird ND and major factor as to why this gym is trash. She should be fired and never be aloud to run a gym again. Don't recommend this gym for the price whatsoever. Response to your answer: It's actually completely true what I stated. I wasn't there too long ago and everything was a disaster and yes you had buckets and signs everywhere. "Best equipped gym in the GTA" haha that's a joke. You're no better or worst then goodlife on upperjames and no where near as good as pure muscle fitness in Burlington so relax on what you claim this place to be. You're giving people false promises on this joke of a gym.

Expérience fantastique: Amazing gym, great facilities to work all parts of the body! Big shoutout to Andrew, super helpful guy showed me how the machinery works. I highly recommend this facility to any tourists or people looking to get into shape.

Expérience négative: I do not recommend this gym, because: 1) If you go in the evening, you have to wait in line to use the treadmill. 2) The owner said that we will talk to each other tomorrow because of the financial problem that the gym caused me, but when I went to the gym, the owner was not there. 3) I made a review but they threatened me. Also, they said, our lawyer will hold you if you didn't delete your review immediately (spoke loudly and shake finger). 4. I used the pool of this gym only once, and I saw three dead flies on the water. I am using this gym only because it is a 10min walk to our house. nothing more

Expérience fantastique: Just recently joined this gym because of there promotion. I love the amount of machines and the great customer service at the front desk. The steam room is amazing as well.

Expérience fantastique: Recently joined here from another gym and super happy with the experience. It's not very busy here and there's a ton of different equipment and a swimming pool on site. Recommended if you're looking for a proper workout experience.

Expérience fantastique: I've only been a member for two months now, but I already love this gym and am seeing results. I'd highly recommend it to anyone looking for a new gym!

Expérience fantastique: Amazing gym, big enough so you’re not waiting on any machines and and come in, do your workout and leave unless you decide to visit their great steam room or pool! I used to work here and i can say it’s a really good run business and one of the best gyms around!

Expérience fantastique: I've had many gym memberships before however Body Pro is the best gym I've been at. Service and equipment is top notch. Andrew my membership coordinator was excellent at showing and explaining the many machines and equipment they have. Would recommend to anyone.

Expérience négative: I DO NOT recommend this gym AT ALL! After reading the 1 star reviews I seem to notice a trend and the funny thing is the manager loves to comment on the 1 star reviews claiming they're false accusations. I can confirm that the gym is gross and broken. There's still leaks in the gym so not everything was fixed and I completely agree that the woman manager with brown colored hair is a very rude ignorant type of person who has 0 customer service skills. I will not be back here to workout and I highly recommend everyone to stay clear of this toxic place.

Expérience fantastique: Excellent service, I had so much fun with their fitness program. Raz was my trainer for 2 months and - 10lb later I can honestly say it was totally worth it. I feel stronger every day! I still need to use the indoor pool, but overall happy with the main gym. Women's gym needs some improvement, some treadmills don't work, or don't work properly (no incline), some machines don't have pins for the weight, some machines don't adjust properly, but nothing major. Excellent price for top service. I always recommend Raz and Body Pro to all my friends!

Expérience négative: Try to reach settlement of past months owing after I had to move away, got no transparency in what I was owing, took double payments, charged fees outside of what the contract states. The gym has lots of equipment but the half of it doesn’t work or is missing safety features. The culture of cleanliness is non existent, trainers let their sweaty clients leave machines with no clean up. The gym is massive but the food and cloth/supplements store isnt open so as consumers we are stuck paying for Sq Ft not being used. Impossible to schedule with their free personal training offer if you work a normal 9-5. The steam room doesn’t ventilate out so all the hot water just drops on you. Overall for the money GoodLife or Pure Muscle are much better options.

Expérience négative: This gym is good but has NO air or ventilation in the woman’s boutique especially. The air is always so moist and gross you can almost taste everybody else’s sweat. Even in the summer when they have the AC on; it doesn’t work very well. Always leaving here nauseous. I feel like I can never get a proper work out in because the air quality is so bad it makes me feel so gross. The response from the manager to this review is so not true-you can see for yourself the condensation dripping down the windows every single day.

Expérience fantastique: Definitely The Best Gym in Hamilton no discussion. Tons of machines and weights and localized areas for different workouts. Staff and management are friendly and helpful . Serious Pro Gym.

Expérience négative: They have changed the timing after I committed to the gym for 1 year, I was counting on this gym being open 24 hours but now It closes at 10:00 which is so soon, My work finishes at 8:00, I have to run to the gym now. There wasn't any calls or reimbursement, they just cut the times in half without any price change and I really don't know what to do now.

Expérience négative: They are robbers. Don’t waste your money and time here. I moved out from there can not go to gym.I told them my situation they don’t care.speak to their manager she is rude lady.charging me every month 80$ for nothing. Are you serious? I’m not coming to your gym I moved out. Would you stop charging ? when I’m not able to use your service?

Expérience négative: Be care when choosing this gym i was a member for over 4years and had hundreds taken from me. Even after canceling they still continued tryin to deduct money and scammin you for payments. If i could give their services less then 1 star i would but aside that their machines are amazing. Just need to treat their longterm clinets as well as anybody would comes within the facility with alot more respect.

Expérience négative: The gym shares a board that shouts to be 24 hours. Even their website states 24 hours open for weekdays and 8.00 am to 10.00 pm on weekends. But sad part is the gym opens at late 6.00 am in morning and closes as soon as 10 at night. This is not at all appreciable as other gyms have started operating 24 hours. The weekends are even worse where gym opens at 8.00 am and closes 8.00 pm. Paying an amount as big as $67/month all you get is a limited time period. Even though there are lots of machines but it's not worth paying that much money if you don't get enough time or rather time suitable to you to workout. Not recommended!!!!

Expérience négative: Gym is absolutely fantastic but the gym timings are absolute trash. It used to be open 24 hours previously but post covid they operate for very limited time. Even while joining the gym instructor told it would go back to 24 hrs once in full operation. But they aren't increasing the time. They don't open until 6.00 am which is bit late for a gym and close too soon at 10.00 pm. Apart from this weekends are even more miserable as the time is just 8.00 am to 8.00 pm. You need to consider the gym timings seriously because we still pay the same price but are not getting full service that were available previously for 24 hours.

Expérience négative: Hello everyone . I was interested I joining body pro gym. I called the gym and asked how much the monthly fees were . They could not tell me the amount . I guess this gym doesn't really need any new members . Most gyms don't have an issue with disclosing their monthly fees . If it's a big secret and the gym you want to join won't be upfront over the phone , what harm would it cause to simply answer a basic question ... How much are the monthly fees ?

Expérience négative: Canceled my membership in June and they are still taking money out. Spoke to a woman and man today. Man was friendly but the woman was rude. I’m sorry but when your told your membership is canceled and they have taken money the past three months when not supposed to it’s a joke. Can’t find another way to make money so they steal from the people that were going to the gym and stopped. What a nightmare. I’d give no stars but that’s not an option. Funny how nobody can help that works there too.

Expérience fantastique: Did a few drop-ins here and loved it. This gym has all the equipment you need and more as well as great lighting and mirrors everywhere. The staff are all very nice and friendly. Best gym in hamilton hands down.

Expérience positive: Went for a 1 days trial. This is gym has more equipment than any gym you will go to. Staff was very friendly and helpful. It is definitely a bodybuilder gym. A lot of equipment is very worn out or broken. The pool and locker room are gross. Locker room looked like it had not been cleaned in a long time and half of the lockers were broken. Pool had algae all on the bottom. People do not put weights away or wipe down any equipment. It doesn't really bother me but can be frustrating for some people. All in all if you are looking for a gym where you don't have to wait for a machine and has pretty much every machine or dumbbells' you will ever need this is your place. Just not sure its worth $80/month This is a response to their response. If I need to show you where the gym is not clean then clearly you are not paying attention. Change rooms stink and just look at your pool behind the front desk lol. Also noone is wiping down equipment in this gym and I did not see 1 cleaning staff that is apparently there every hour. A lot of you equipment is broken or damaged and not organized at all. Dumbbells and plates are all over the place. Also to assume that I need to join a body transformation program is just ignorant. I am in no need of a transformation, your dirty gym is. But this is no surprise once I realized this is the old premiere fitness owner.

Expérience fantastique: Great gym, highly recommended, website specifies under 2,000 members. High quality machines and very friendly staff. I had a difficult time signing up for a gym, this gym made it an easy choice. Its a bit more expensive then corporate gyms, but its worth the extra few bucks. My experience with the personal trainers was great. They are offering 4x free sessions and I appreciate it. I am someone who does not have a clue about working out and they are making it possible. Thank you

Expérience fantastique: Heaven! I turned up for a one off session and I felt like a fat kid in a sweet shop. There is soooo much equipment here. Staff are friendly. Didn't have to wait for anything.

Expérience fantastique: Biggest gym with the most equipment in the area and one of the biggest that I've been to in Canada well worth the money more equipment than you could ever use or need great staff very friendly and they welcome all who come they discriminate against no one

Expérience fantastique: I really enjoy the gym, I don’t understand why all the negative reviews are people upset they’re in a contract. It’s very clear you’re signing a contract when you sign the contract lol. Anyways great atmosphere I’m very grateful to be working out in a gym

Expérience fantastique: Most amazing gym. Highly recommend. Has all of the cardio machines I need, pullup bars, and rowing machines. I love cardio

Expérience fantastique: Great gym and knowledgeable instructors. So many machines to choose from! Never waiting!!!!!

Expérience fantastique: Great place to workout with so many machines, so you would never line up or wait. Great people, nice and helpful.

Expérience négative: Multiple emails to this company have gone unanswered . Both to body pro , and the woman’s facility in the gym . Makes one think the company only cares about the money , not the satisfaction of the customer. Would not recommend due to the customer service alone , that is not provided here .

Expérience fantastique: Member since 2018. And I can say it came a long way. If you really want to get into shape join them and sign up for transformation program, I have done it and my results are awesome. Thanks to Manny (my coach) for being a true professional and passionate about his work. Highly recommended

Expérience négative: Worst customer service I have ever experienced. They have a nice facility but everything is broken. The gym has so much potential but the ownership and management is a joke. Go to any other gym in Hamilton.

Expérience négative: DO NOT JOIN THIS GYM. On March 10th I made a membership with John. The next day I decided I wasn’t ready for the gym because I had a 4 month old at home. John told me I had 10 days to cancel. I called back on the 12th to cancel they said it had to be canceled through John but he wasn’t in. I tried to get a hold of him for 2 days and everyone who answered my phone calls were aware I was trying to cancel. John never call back so I decided to walk-in on the 13th late that evening. John was not there but Justin and the manager were in. Justin had me sign the cancelation paper and told me I still needed to come and see John and that he would be in on the 16th. So came in to see him on the 16th and this time I came in recording our conversation because the whole situation didn’t sit well with me and I did not trust these people... John continues to “cancel my membership.” Fast forward like 8 months later it’s now November the manager left me voicemails saying that she’s sending me to collection agency. I called the manager back with the phone number she left me and said she’s not working today. And that she deals with cancelations- not what was said to be back in March. I had to go walk-in AGAIN with my papers to show them I have canceled and to let them know I have a recording of the conversation with John the day I canceled. Manger thinks John forgot to press save when he canceled. After she knew about the recordings of course she did it no problem. Thankfully I recoded everything from the voicemails, phone conversations and walk-ins. DO NOT TRUST THESE PEOPLE. I should not have to talk to 3 people and explain myself again 8 months later to cancel my membership. I did my part- and you guys need do yours !!! and stop being so unprofessional and disorganized! And do YOUR JOB BETTER.

Expérience négative: DO NOT JOIN THIS GYM!!! 12 Payments minimum, how is this a thing? Had the member ship for 11 months and 4 months of that the gym was closed because of Covid-19. so now I still have 5 more payments to do even though its coming up to 12 months?? are you joking?? its basically a scam. If 0 Stars was Available I would give them that. Edit: Most of the 5 star reviews are there because you get a free shirt, NOT A GOOD GYM

Expérience positive: Great gym overall - love that there is a separate section for women (it needs some work, but not too picky!) Awesome variety of equipment. One thing I would suggest would be to actually update their social media pages (insta, actual website) especially during COVID, where updates are constantly going out & create a space to book time slots online.

Expérience négative: Half of the gym equipment is broken all the time. Also when signed up for membership i was not told that there is a one year contract. I talked to the manager about that and she said it's my fault i must have read the contract before sign. She was right, i should have read the contract rather than trusting their loyalty and words. I used gym for 3 months and paid for 1 year. Be very careful while signing in They don't tell you that they are putting you in 1 year contract.( it will be written on your contract but they don't tell you verbally).