Crunch Fitness - Cambridge

Expérience fantastique: Great gym helpful staff!

Expérience fantastique: It is unfortunate to hear negative experiences about the employees. If you come regularly during the late hours Ibrahim is always available and nice to speak to. I recently saw the reviews and thought they seemed unfair.

Expérience positive: This gym is great but because of some careless employees it’s loosing the ratings. I usually come in night and there’s an employee who leaves the counter and sits in his car. I don’t want him to loose his job but at least a warning so he can do his job right. Thanks

Expérience négative: Crunch Fitness in Cambridge is by far the worst gym I’ve ever encountered. The facility is extremely overpriced, with hidden fees that make it feel like a total scam. . The customer service is terrible. The staff is rude and uninterested in helping with even the simplest inquiries. They clearly don’t care about their members, and their approach is far from customer-oriented. Overall, this gym is a scam, and I wouldn't recommend it to anyone. You're better off taking your money elsewhere where you'll get better service and value.

Expérience négative: ok place if you like to deal with the shady way they do business

Expérience fantastique: My trainer Lovepreet has helped me get in the best shape of my life and has taught me to be patient and consistent to see results.

Expérience négative: I had worst experience with this gym.I cancelled my subscription by visiting the gym due to my personal reasons and the girl on the front desk overcharged me for one month without telling me . It’s a total scam and they just make money this way.

Expérience négative: Double Check your credit card statement every month. Seems they like to throw in random charges without telling you.

Expérience négative: I asked to cancel my gym membership but they did not cancel it, instead they froze my membership and kept charging me 50$ . I contacted their office to cancel my membership but they still take money from my account. Very rude employee over the phone aswell. employees never greet you with a smile when you walk in, always crowded and small space in general . Avoid.

Expérience fantastique: THE best Crunch location I've been to (minus the Jackson Square location in Hamilton that closed down). It is so incredibly clean, with welcoming staff and regularly maintained and functioning equipment. This is their flagship location as the Canadian head office is down the road, so everything here is kept to a high standard. I moved to Hamilton and have been missing this gym ever since.

Expérience fantastique: I’ve been a member at Crunch Gym for a while now, and I have to say, one of the standout aspects of my experience has been the exceptional service provided by Dima at the front desk. Every time I walk through the doors, Dima greets me with a warm, welcoming smile that instantly brightens my day. Dima is always professional, friendly, and incredibly helpful. Whether it’s answering questions about my membership, assisting with bookings, or simply providing a kind word of encouragement, Dima consistently goes above and beyond to ensure that members have the best experience possible. It’s clear that Dima genuinely cares about the members and takes pride in their work. The atmosphere at Crunch Gym is energetic and positive, and Dima plays a significant role in creating that environment. It’s rare to find someone who can balance efficiency with a personal touch, but Dima manages it effortlessly. Their attention to detail and commitment to customer satisfaction is truly commendable. If you’re looking for a gym where you’ll be treated like more than just a number, I highly recommend Crunch Gym—and make sure to say hello to Dima when you walk in. You won’t be disappointed!

Expérience fantastique: Best gym

Expérience fantastique: Love working out here

Expérience négative: …The girl working at the front is 2 cans short of a 6 pack.. just saying

Expérience fantastique: I guess one of the best gym in the town!! Do visit for sure!

Expérience négative: This gym is busy as hell all around the clock. Do not waste your money here . Your workouts will be miserable with people asking you “how many sets” you have left every 30 seconds

Expérience fantastique: Paul is such an amazing instructor. Way to go Paul, love love ❤️ your class The front desk staff especially Shawna, Tayler and Vivian are amazing, they are great at their jobs. Always have so much energy and are always so welcoming.❤️❤️

Expérience fantastique: Good gym, cheap price. Best bang for your buck gym in Cambridge. Has squat racks, functional trainers, rowing machines, shower/sauna.

Expérience négative: I’ve been with this Gym franchise for almost 10 years now before it changed names . I’ve been to most locations Waterloo , Kitchener , Downtown Galt etc . Never an issue with the others , my main issue with this gym is the lack of personal hygiene of guests , over crowding , and rude staff. I try to stay away from peak hours as it’s hard to get a decent work out in anymore as I’m not left with a lot of choices in Cambridge , but even showing up around 9-10PM you have to wait and base your workout off of what’s available. With the money that Crunch is obviously making it should be evident they open another location in town to help prevent overcrowding the gyms .

Expérience négative: Correct if I’m wrong, you are in business to grow memberships? Yet you would not allow my 24 year old son to take my 16 year old son as his guest for a trial workout before I sign him up for his own membership? Funny concept to grow your business. And honestly, your front desk staff customer service skills are atrocious. No problem, lots of other options thankfully.

Expérience négative: Gyms group fitness area is too hot no A/C, no fans & no windows.

Expérience positive: Aside from the unusually small change rooms this gym fills my basic needs - especially like the HIIT and fitness studio areas. Will be nice once the second floor is completed and there is separation between weights and cardio. The main criticism is that because of the low fees this is a gym ran by kids, for kids. Do whatever you want despite what all signage says. The staff won't communicate with anyone in a corrective manner because everyone knows there are no consequences. Interesting that they recently installed cameras. My other issue is the NOISE. At times they have two fitness classes going plus the general music, which means you are getting bombarded by three sources, all cranked up. At least kill the general music during classes. For some reason the instructors won't close the door on the main studio, so if you're in front of the door you can feel the sound waves hitting you. I've been a member of approximately 20 gyms in my lifetime, and I'd say this ranks in the top eight.

Expérience négative: *RACIST TRAINING STAFF* I had a very unpleasant experience with the unprofessional training and management staff at this location. A personal trainer named Jeremiah called me a “paki” and told me to go back home after seeing me doing something that offended him. Boycott this gym

Expérience négative: I've lived in 4 different countries, been to gyms all around the world, and this is one of the worst anywhere. Layout is terrible, no labels or signage, instructors are rude and lied to me. It's dark inside, crowded, and way too loud. Its not the music, they have a class in the main workout area and one of the instructors will be yelling into a microphone. Gave me a headache lol. So bad. Get me out of here.

Expérience négative: This is honestly the worst experience I ever had being at this gym. They tell you false information on the phone. And then when you come in to talk to somebody different. They tell you other information. Then you call back and explain. What was said between 2 different people? And they put you as the bad guy. They take money out of your account randomly whenever they want. I haven't had a gym membership with them in Uber 6 months and they randomly took money out of my account. This is the most unprofessional gym i've ever been in, and I don't advise anybody to go there All their workers at the desk of really rude and ignorant. And don't know how to talk to people This place should all honest to be shut down

Expérience positive: I have never been in a public gym before so keep this is in mind as this gym was my first experience. It’s a weird nightclub vibe to it lots of young people who look like high school students. Machines aren’t bad except for my one experience I had with a chest supported seated row machine. I hurt myself on it unfortunately I think it’s just a bad design imo just do some free weight rows instead or a different row machine. However the other machines I really like you can get a good workout here the sweat built up over my routines. They got dumbbells up to 100lbs, they got a few kettlebells and barbells, the cardio section is small but lots of great equipment. Everything was nice and clean the staff were pretty nice as well I would definitely come back to get another workout in. Tips come in with your music is obvious, the music sucks just top 40s pop, I feel more motivated listening to some hip hop, rock music or R&B when giving it hell on some weights but for a gym this is probably the least important thing to you. Next thing is buy a lock for the locker room. Last tip if your feeling insecure don’t there was people of all shapes and sizes just get your workout in.

Expérience positive: Became a member last week. Gym is just a short 20 min walk from home. Former GoodLife member and I always felt there prices where completely ridiculous. Crunch is reasonable and for what you get it’s worth it going a few times a week. I also recommend just getting the base membership to avoid being stuck in a contract. You can leave and come back at anytime. They are also opening up a 2nd floor which is awesome.

Expérience négative: Night time employee very rude with other community

Expérience négative: Staff are bad specially at night time,,,, Dima employee is very rude with customers.... She shows rasisam

Expérience fantastique: Best gym in cambridge and they are adding another 25000 square feet on the gym!

Expérience fantastique: I love coming here with my friend and laughing our butts off from being exhausted from working out. Great atmosphere

Expérience fantastique: Jermaine- Amazing person , had great conversation with him regarding BMI and how i can gain strength and loose fat. Great experience!

Expérience positive: Great facility. Variety of machines, free weights, etc. Only knock is the change room. For the number of people the change room is too small.

Expérience fantastique: Jermaine- had kick off session for me and my husband. It went great and he was so kind and helpful and showed us some of better excercises. Loved it!

Expérience fantastique: Jermaine helped me with my kick off, he did a BMI scan and showed me some techniques to work on the problem areas that I identified. He is very fun yet professional. He was supportive and not pushy. I would highly recommend that you use him as your trainer!

Expérience positive: Great gym. Has all the equipment I need and not as busy as I thought it would be so I am still able to get the equipment I want when I want without too much difficulty. Staff are extremely helpful and friendly. Update.-Different time of year. Students are out of university. Way too busy!! Hard to get the equipment you want. Such great pricing so it makes sense

Expérience négative: Paid 50$ last week to sign up. Provided my bank information (That has worked at 3 other Gyms in the past I’ve gone to) and the 16.99$ payment bounced. Got it resolved with what I believe was the manager and they charged me an additional 45$ for late fee. Never even disclosed this when we got it resolved the other night. Completely dishonest. So in a week 110$. I call last night and I’m told the manager would call me the next day. This didn’t happen. I come in just now and no one can do anything there about this because she left for the day and away for the weekend. If I don’t get this fee refunded I’m cancelling my membership. Not to mention in 60 days they’re going to hit me with another 60$ annual fee for upkeep of the gym. So nearly 200$ in 2 months. Gym is also packed, and during your workout you constantly getting disturbed by others asking how many sets you have left so someone else can use the equipment. Never have had this experience before at a gym. Not only that, it can be challenging finding weights due to how busy and how it seems no weights are ever put back. Change rooms are disgusting and the equipment has shown its age definitely. Staff don’t even greet you when you come and leave except for maybe the odd time. Which is odd because they never leave their front desk. Not sure I’d even recommend here before this payment fiasco.

Expérience fantastique: Great classes, great energy and a lot of different training options to choose from.

Expérience fantastique: I came into the gym to sign up and was greeted by Mohammad azeemuddin who helped give me a tour and show me Yanga sport waters which I added for the amazing flavours. 10/10 so far will keep updated

Expérience positive: Great location, and friendly staff. It’s so busy and you’re waiting in line for equipment, but what can you expect for such a cheap membership?

Expérience fantastique: I love hespeler crunch! The staff are welcoming, their HIIT classes are amazing and I had the best personal training experience! I asked crunch for the barest m.f. They had that would help hold me accountable and help me establish a strong routine with proper form to achieve my fitness goals. Sot delivered! He was motivating, knowledgeable and has given me the confidence to carry on achieving my goals. Oh and he helped me get my bench press from 135lb to 205lb in 4 weeks and I’m closing in on my next goal soon! Thank you Sot!

Expérience négative: They blast extremely loud music in the late evenings and nights with profanity and a lot of racist language in the songs they choose to play. I left this gym and they did an unauthorized charge on my account and have since refused to return the money (it’s been 3 months). I continue to call and email multiple times every week and I get the run arounds or ignored. Save your time. Respect and customer service is not found within this gym and by the reviews you can see I’m not the only one who feels this way.

Expérience négative: This gym USED to be my favorite gym, but since new management has taken over I have found the environment to be so unwelcoming and off-putting. When you enter a gym, you'd expect to be greeted and made to feel welcome. Shawna the general manager does not exemplify this behavior and instead came off as condescending and borderline aggressive. My experience at the front desk was so off-putting and the rest of my experience at Crunch was the same. This gym is extremely crowded, the bathrooms are disgusting and the staff is clearly unprofessional. This gym advertises as being the #1 gym in town, but the truth is they are just the cheapest. Save yourself the headache and get a membership elsewhere..

Expérience fantastique: Hazra here. What can I say about this gym? Everything amazing and beyond. The staff and coordinators are very sweet and welcoming, my Heidi, my Maarten and my self love the gals in the childcare, the trainers are really helpful and kind, and so many different and fun exercise classes. I’m excited to go every week even when I’m feeling tired. 100/100.

Expérience négative: Unfortunately, their ads are true. This is the best gym in Cambridge. As pathetic as it is. The place is over crowded. The don't care how many members are in the facility at once. Their trainers are jokes and don't understand basic fundamentals of fitness. Parking is dangerous at the best of times. Members with larger vehicles will park on the sidewalk. The change rooms are ridiculously small. I have heard stories that the owner is a complete scam artists.

Expérience fantastique: I usually attend this gym early in the morning between 3am and 7am never later. At these times I can vouch for very friendly staff and a clean environment. Often times I see staff members keeping busy, mopping, sweeping and returning equipment to its home. The crowd is great here and it is a very welcoming environment. I'd reccomend this gym location to everyone. I drive from Waterdown because the crunch location in waterdown is far to small and the equipment is not up to par. People tell me I'm crazy driving 30 minutes to the gym. But it is well worth the drive to me. Thanks for all your hard work making this the best affordable gym around!

Expérience fantastique: Buena atención, es barato y muchas amenidades

Expérience fantastique: I be crushing it. Place is crowded some days but I still get the job done.

Expérience fantastique: Karamvir has helped me gain strength more then I thought possible for myself

Expérience négative: Change rooms are dirty and smell, not cleaned regularly enough; hair everywhere. Showers have poor water pressure/flow and no soap or towels. Equipment, tanning, and massage are fine just don’t shower there.

Expérience positive: Great gym, friendly staff, it’s just always so crowded. Classes fill up fast, but I’m not going anywhere. Love the staff that much ❤️ It’s also very clean.

Expérience positive: I don’t know why it is so difficult to get staff to change to TV stations , 8 TV …..4 stations are just advertising…boring . It ‘s seem to be such a challenge to get someone to change it .WHY

Expérience négative: an employee named justice was extremely rude when visiting. i honestly think he shouldn't have a job here his social/customer service skills are awful.

Expérience négative: I have been trying to talk to supervisor or a manager for 2 years. They have been charging me every year and monthly payments for 3 years, even though lockdown. I haven't been in the gym for 3 years!! What if I'm dead do you still charging me ?!!!! I need an answer please.

Expérience négative: Since this Gym management Removed Water Bottle fill station, Mostly People are thinking to leave this Gym & cancel memberships. How horrible is this, people can't have water in gym, & just die with dehydration. Highly Condemned no water to drink in this Gym. Also they have increased membership Rates in 2024, & shut down water fill station. ..

Expérience fantastique: The HITZONE classes available with the Peak Results membership are exceptional. The instructors are so skilled and motivating. The classes are seriously challenging, but also very fun and engaging. It is such a warm and welcoming conmunity!

Expérience négative: Used to be 4 stars. They removed the water bottle filling station and in its place are selling "Yanga" for an additional monthly price. Ads took place of TV news/sports/shows and now you get to stare at neo ads while you run on treadmills. Quality is being declined in favour of nickel and diming members wherever possible. Financials isn't a problem as Crunch is opening 40 new locations

Expérience positive: Friendly and helpful staff. The reception staff were helpful, kind and quick to sign me in as a guest. Thank you. The staff were knowledgeable enough to answer our questions. Sad that the "free" flavoured water was not available under my friends membership. Hmm.

Expérience négative: I had worst experience ever with this franchise which i have never experienced before, I cancelled my subscription by visiting the gym and the person said its done and gave me no documentation and I believe its cancelled coz he said its cancelled but after 4 months i got overcharged and paid $145 because I got a call and told that you are still the member and subscription is active. Its a total scam and they just make money this way.

Expérience fantastique: Thank you Azeem and Vivian. My wife and I walked in last night to ask about memberships. Azeem helped us with choosing the best membership for us and we joined. Thank you Vivian for setting up our accounts and bar code. Both were extremely friendly and professional. Looking forward to working out at gym where the staff is great! I highly recommend Crunch Fitness - Cambridge. I hope I spelled your names correctly.

Expérience négative: Gross. Crowded. Rude patrons. Selfies in locker rooms and washrooms. Patrons fighting with teens. 3 different music stations playing loud at once as well as instructors very loud voices with microphones. Worst gym I've ever been to.

Expérience fantastique: I was experiencing some shoulder pain on and off for months. Nothing worked until I found Sot... Sot brought me aside and gave me some really great advice. Shoulder pain = GONE. if you looking into trainers around the area, he is your man. He is very knowledgeable in everything fitness!

Expérience fantastique: Great Gym Great Staff Me and my Boys love going here great machines and the staff are more than happy to help out and show you the safe way to use the equipment

Expérience fantastique: I highly recommend this gym, especially the group classes! As a beginner to classes, it is easy to feel daunted but they really make it a welcoming, motivating and comfortable environment. It’s the best part of my week!

Expérience négative: Crunch Fitness South London is terrible and one of the worst gym experiences of my life. I brought my concerns to the manager and she didn't care. Then tried cancel my membership since August and still haven't been able to as the manager just lies and misleads me about it being taken care of when she hasn't done anything and just lies over and over. Ridiculous you can't reach head office to make a compliant or get your issues or resolved or cancel a membership for 4.months

Expérience fantastique: There is so much equipment one can use at this crunch more than a lot others, there are so many different options for personal training or group fitness you could spend hours doing workouts in this crunch and can come back the next day and do the machines you didn’t do the previous day.

Expérience négative: Save your Xmas & NY RESOLUTION money. Tiny smelly,dirty,machines r utterly disgusting & always need repair/replacement. Pathetically unprofessional culture top down. Just signed with FIT4LESS state of the art operation & new location @ Dundas&Franklin. Save yourself from egotistical scammers and a possibly contracted disease WISHING I COULD LEAVE ZERO AS A GRADE LIKE THE REST OF YOU. GOOD LUCK

Expérience fantastique: Excellent motivation excellent training I’ve gotten stronger since we started with Jermaine

Expérience fantastique: Honestly when I signed up for personal training I had second thoughts but Karanvir has been great and I am invested in the process.

Expérience négative: After cancelling numerous times for months they continued to charge us, they treat their staff horribly which is part of the reason why we left in the first place. We canceled in July, again in august again in October, and here we are in November still getting charged. That’s 100s of dollars just gone to a company that doesn’t deserve it. Andrew refused in July to cancel anything because we didn’t go to personal training session when he forgot to provide the information that our personal trainer was off extremely. Sick. Head office said it was dealt with after that and never was. Will never return to this gym. Not only are we being charged for a gun we aren’t using we are being charged for a personal trainer that we haven’t seen in months.

Expérience fantastique: I am confident in saying that Crunch holiday Inn drive cambridge is absolutely about their clients. A gym for everyone! Very knowledgeable and accommodating personal trainers. Yusuf and Sot have been patient and willing to instruct and share their knowledge. If you have times with doubt and feeling negative both Brandon and Andrew take time from their duties and get you back on track.

Expérience fantastique: Great equipment and comfortable atmosphere. Jermaine is an awesome personal trainer! Always pushes me to get PR's and working out with him has made me more comfortable in the gym. I tell everyone about him!

Expérience fantastique: I found Karamvir’s session to be very informative, engaging, and enjoyable.

Expérience fantastique: Clean gym and friendly staff. The instructors for the classes are awesome !

Expérience fantastique: Paul’s ride class Saturday morning is awesome. Great drills and great music.

Expérience fantastique: Jermaine was a really big help and out going guy. Recommend him for anyone wanting to do personal training

Expérience fantastique: Fitness classes….good…trainers…good… Crunch Fitness… GOOD Love coming here each time! Great workouts with great people is something I look forward to each week that I come in and put that hard work.

Expérience fantastique: Jerome is a highly recommended personal with great knowledge of fitness and nutrition. He is patient and easy going, and guided me with a great fitness plan and equipment use.

Expérience fantastique: Crunch Cambridge has done wonders in assisting me with my training needs. My personal trainer, Sot has been very accommodating and motivating, showing me proper form and being mindful of my own health complications. Couldn’t have asked for a better PT!

Expérience fantastique: classes are upbeat, challenging and offer modifications for all levels. Instructors are encouraging and helpful. Great way to get active and push yourself to reach fitness goals !

Expérience fantastique: Enrolled for the personal training program as I was a beginner. Highly recommended for anyone who wants to improve their form and maximise the efficiency. My coach Karamvir Minhas really helped me achieve my gym goals. Along with that, he gave assistance on dietary and nutritional goals making the experience worth the buck.

Expérience fantastique: I was always very active growing up and I continued into adulthood, but after changed jod and country, it was difficult to find time to continue my activities. I decided to start gym with a personal trainer, so Karamvir has been a key component to keep me motivated (I'm not a gym person) and I'm improving my overall strength. I have nothing but positive things to say about my experience working with Karamvir, he is very knowledgeable and catered the workout routines for my needs and goals, I definitely recommend him.

Expérience positive: Dima at the front desk did a great job signing me up... again.... Gym looks nice and is improving. Music SUCKS though TBH. Playing EDM music or mumble rap during your peak hours is not really a good choice. Need to have music playing random types of music or certain days of the week for music. Need MUSIC that will MOTIVATE people at the gym.

Expérience négative: Lackluster staff that barely do their job during night shift. Equipment cleaning supplies are rarely refilled and the staff are usually too busy socializing with their regulars/buddies to actually do any work, or are hiding in the break room. Me and my partner have also brought up that people constantly park illegally in the handicap spots in front of the gym and they have done nothing about it. Also there is a specific group of guys who go there that are very disruptive and come off as judgy people. We're fairly certain we've caught them making fun of us/potentially recording us without our consent and we are discouraged to even bring it up the the staff, as they are regulars and seem close with the staff, so likely nothing would be done and if it was brought up, the staff would likely side with the group. It's really discouraging to try to go somewhere to better yourself when you feel like you're going to be looked down upon for making the effort. Would definitely recommend the Galt location over this one, the staff are much nicer and the people there are a lot less judgemental.

Expérience fantastique: Enjoy coming here.Jermaine, one of the trainer helped me get a kick start at Crunch . He basically explained every step i need to walk through to achieve my dream body and was very helpful in clearing out doubts and myths i had as beginner at gym. Thank you so much to Crunch for allocating me a trainer as cool as Jermaine. Enjoying it more each day @ Crunch Fitness

Expérience fantastique: This gym has ALL the bells and whistles and the staff is very friendly and helpful! I would recommend this gym to anyone!! The personal Trainor Jermiane...absolutely PHENOMENAL!! I didn't like working out before BUT, he has totally changed my mind and attitude towards working out and healthy living! You can tell how much he cares. He pushes and motivates you to be your best self, achieve your weight and/or fitness goals, and gives you advice to be successful even outside of the gym. I have lost weight and started to LOVE going to the gym! Jermaine is the best of the best and anyone that has him as a trainer.. VERY LUCKY!

Expérience fantastique: I started personal training sessions with Salina a couple of months ago and have had a really amazing experience with her. When I started, my confidence was quite low as I have never used weights before and I’m a pretty nervous person but Salina put me at ease immediately , she is so down to earth, easy to talk to and not once ever made me feel uncomfortable or judged in any way. She tailored our sessions specifically for my goals knowing that I’m a beginner but also pushed me out of my comfort zone to do things I never thought I could ever do (but to my amazement apparently I can!) , she knew me better than I know myself. I look forward to all my sessions with her, she makes them fun and challenging at the same time. Thank you Salina for guiding me towards reaching my goals, because of you I feel like it’s possible! Would highly highly recommend her to anyone! As for the gym itself I think it’s great, everyone there is very friendly and there is such a large variety of equipment to use, it’s always pretty clean and just a great environment overall.

Expérience fantastique: I recently joined Crunch Fitness, and it has been a fantastic experience, thanks to my personal trainer, Karanbeer. The gym's welcoming atmosphere and state-of-the-art equipment create a great workout environment. Karanbeer's tailored workouts and nutritional guidance have been invaluable, keeping me motivated and safe. The facility is impeccably clean, offering a variety of classes and flexible membership options. Overall, Crunch Fitness and Karanbeer have made my fitness journey enjoyable and effective. Highly recommended!

Expérience fantastique: Love this gym! They have a ton of machines, free weights and lots of classes. The staff is amazing, especially Tayler who makes everyone feel so welcome. Germaine is an amazing trainer. I highly recommend him as he is very involved and pushes me. I appreciate his dedication

Expérience fantastique: just had my new membership Kick off with Selena. wonderful young lady. so friendly and very very helpful. i have been a member of other gyms but this one has the friendliest manager and staff. Well done!

Expérience fantastique: I have been a member at this gym for over 20 years and it gets better every year. The general understanding is that this is a friendly gym and regardless of your goals or expectations you are to respect all people in the gym and be kind at all times. The young staff is very friendly and energizing. I want to be grumpy towards them, but it is actually impossible. They are fantastic. If you are looking for personal training, they have a personal trainer for everybody. Carrie is my favourite, I have been a member for over 20 years, she has been a personal trainer since my frist day and looks even better today than the first day I started. She must know what shes doing!

Expérience négative: I recently had a rather disappointing encounter with one of the front desk staff members at my local gym, and I feel compelled to share my experience. This interaction left me with a negative impression of the gym's customer service. Upon approaching the front desk, I expected a warm and welcoming atmosphere. However, I encountered a young woman who was both rude and defiant to my inquiries. Her lack of professionalism and disregard for basic customer service principles were evident from the moment I approached her. When I inquired about my membership details and potential discounts, she responded with a dismissive tone and seemed uninterested in assisting me. Her unwillingness to provide information or address my concerns was disheartening and left me feeling frustrated. In any service-oriented industry, it is essential for front desk staff to be polite, helpful, and approachable. Unfortunately, my interaction with this particular staff member did not meet these expectations, and it significantly detracted from the overall experience at the gym. I hope the management takes this feedback seriously and invests in customer service training to ensure that all members receive the courtesy and assistance they deserve. A gym's front desk staff plays a crucial role in shaping the overall perception of the facility, and this encounter fell far short of the standards I expected.

Expérience positive: The staff are very thoughtful and helpful! The quality of the gym equipment wasn't at the level of the YMCA's. I signed up online for the one day pass (which also required ID proof when you go in), which (btw) doesn't force you up to be permanently paying for a membership (according to one review on Google Maps). Cardio Machines: The cardio machines worked quite well and were in excellent working order. They were the same as the older cardio machines that the YMCA has (some) still kicking around. Weight machines: The weight machines I was surprised by. I experimented around with around 20 weight machines. The lowest settings had such variations of how easy they were to move. Some (like the prone curl) were extremely stiff to move at the lowest settings-- completely different than the Guelph YMCA'S machine that allows you to build more gradually at the lowest settings; Crunch's prone curl was rusty in places too (see my pics). Other machines (like the diverted seated row) you could move with the smallest pinkie finger at the lowest settings. Some of the machines seemed to be moving a bit roughly. My concern is that some of the lowest settings might be needed for the elderly or people that have physical limitations and need to start in more easily. There was only one elderly person working out on a Saturday when I went. Everyone else was a teenager, in their 20s, 30s, and maybe some in their 40s working out. The building is freshly painted with a lot of bright oranges and blues in the building which --I think-- distracts from the quality of the equipment. That being said, if you are young and healthy, this place might be just the place for you. Their fees are reasonable. My teenager absolutely loves this place. Other issues: Inside the building is a little hot when you are working out (compared to the Y). They have cleaning stations and not disposable cloths, which becomes annoying pretty quickly if you really want to keep cleaning every machine. Also, some of the handles on the weight machines were not as ergonomically designed as the Y's, which might make people more prone to injury. Crunch Daycare: Coming soon Dance and exercise classes: Yes with a premium membership Massage and tanning (maybe spray tanning) rooms: Yes with a premium membership.

Expérience fantastique: Muy buena

Expérience fantastique: Great staff, motivate me to be my best

Expérience fantastique: Dima is one of the genuine trainer i came across. Kudos to the crunch staff. ❤️

Expérience positive: Its a good gym and goid equipment, just depends on when you get there for how busy it is

Expérience positive: Price is good- size of gym and variety of equipment are on point. Drawbacks- busy with highschool kids during the afternoon/evening. Peak Time.

Expérience fantastique: Good selection of machines plus free weights. Clean gym and locker areas and friendly staff.

Expérience fantastique: One of the good affordable gyms in Cambridge with all types of machines and many more activities and the best part is it's open 24/7