GoodLife Fitness Guelph Pergola Commons

Expérience positive: Risky visit if you went to high school in guelph

Expérience fantastique: Today I signed up for the Ultimate Membership at Goodlife Fitness. I have been to a handful of gyms, but had the best experience at the Clair Road location. As soon as I arrived Ray at the desk greeted me, introduced herself, asked for my name and how she could help me. I told her I was there to meet with Shawn to complete the setup of my Membership I started online. When I met him he was professional, and came to shake my hand. He told me he was going to have Olivia complete my Membership process and tour the club. Shawn communicated accurately about what I was looking for to the Fitness Advisor, Olivia. She was patient, listened, and took her time to explain every step of the process. We worked together on getting me signed up for Group Fitness classes and a Personal Training free session. I felt this gym was well arranged by grouping equipment in an efficient manner to tackle all body parts and was very clean. It was a relaxed environment and the entire staff was friendly. I am excited to get back to the gym and I am glad I am going to be making the Clair Road location my primary location. I would highly recommend you go see Olivia and get signed up right away.

Expérience fantastique: Home away from home

Expérience fantastique: I've been training at GoodLife Pergola for about 2.5 months now and its been a great experience. The facility is good, staff are welcoming and provided the necessary information to get me going. I began with the PT 6-pack starter package with Paul and this kickstarted my journey. I enjoyed the personal training sessions and decided to continue them. Currently, I'm working with Gavin and I'm really happy with the experience. He is supportive, ensures my form is correct, pushes through those challenging reps, and keeps me motivated. He consistently strives to make the workouts engaging and has introduced many tools/trackers to stay on course with my personal and lifestyle goals. We have regular weekly/monthly check-ins to discuss progress, any challenges or changes needed. I'm definitely enjoying my journey so far !

Expérience fantastique: Totally love the good life at Pergola. They have amazing body pump classes and the bed trainers. Love how warm and supportive the associates and trainers and even members are. Maddie is especially kind. She cheers me on everyday, this encourages to keep pushing. If you ever see this, thank you! ☺️

Expérience négative: Ive been coming here for almost a year. The trainers/associates and cleaning staff are kind, but the facility is poorly maintained by management. Leg press has been broken for weeks, handles on machines are ripping, treadmills are squeaking. AC feels like it’s never on and some patrons SMELL. The gym weekend hours are also bad. This location is closer, but if I have extra time I go to Eramosa

Expérience négative: I signed up online for my brother to attend the teen fitness program as I am his legal guardian because our parents have passed away. When I approached the desk, the employee Olivia told me it can only be a parent to sign my brother up. I told her I was his legal guardian and she asked me for proof in a very accusatory tone as if she was accusing me of lying. There were many people around us and I did not want to mention why I am the legal guardian infront of others as well as my brother as it is a touchy subject. I told her I had signed my brother up last year as well and she asked if I remember who it was. How am I supposed to remember the name and face of the employe from last year. I asked her to show me the policy in which it requires proof of legal guardianship. She brought her manager, Ray. Ray was very kind and helpful. She explained that other customers claim they are the child's legal guardian just to sign them up, which I understand but it is important to ask the customer in a way where they do not feel attacked or triggered. Olivia triggered a very touchy subject which further led my brother and myself in a very downward mood and left us missing our parents. She basically forced me to tell her why I am the legal guardian. She asked for proof and I asked if she wants me to bring my parents ashes to her. Two other employees, Malak and Maddy were rude as well. When I mentioned something about the law, Maddy looked at me and rolled her eyes. Maddy constantly rolled her eyes and every time I said something she would quietly whisper to Malak, my brother noticed this and later told me as well. People like Olivia and Maddy should not work in public areas where they have to deal with customers as their problem management skills are very poor, they do not smile, they are not kind, not understanding or empathetic. Olivia should be fired. When I walk into that gym and see her, I will always remember her for leaving my brother and myself in tears, wishing our parents were still here so we didn't have to go through things like what Olivia did to us.

Expérience négative: Don’t be fooled !!! They have odd timings, 24 hours ONLY 3 days a week. Why would they stick a big “24 hour” banner on their door ? Fit4less is much better in this aspect. Paying twice the price to get half the benefits

Expérience négative: Bad experience here with staff, very unhelpful and did not make me want to return.

Expérience négative: Way too warm need to turn up AC and make the water colder. Asked staff if they could increase the AC and they said they could not. Makes it hard to have a long workout when it’s so hot. Also none of the treadmills have fans either

Expérience fantastique: Great staff, very friendly Great community club

Expérience fantastique: I travel often through Canada and always use good life. This one is the cleaners of them all. Good job seriously!

Expérience positive: Goodlife Gym's excessive focus on a high-profile culture comes at a steep price. Their exorbitant fees make fitness inaccessible to many. The emphasis on flashy amenities overshadows genuine health and wellness goals. Instead of promoting inclusivity, it perpetuates elitism. Affordable alternatives with a genuine commitment to fitness are sorely needed.

Expérience fantastique: Everyone is welcoming and the staff is really great! I recommend!! i got to spin a wheel for a chance to win a prize!

Expérience fantastique: Great use of space!

Expérience positive: I like this gym but i don't get why its not 24 hours every day yet, is there plans to make it 24 hours soon?

Expérience négative: Found the lady that worked the night shift today condescending and rude by the way she was asking people to leave before 11, as long as I’m out before that you shouldn’t be bothering me or telling me to leave (especially when the gym isn’t even open 24/7 today…) I’ll change my review if something is done about this in the future

Expérience fantastique: The gym is very nice. Manager seems approachable. Malak is amazing and she did such a great job and made getting a membership so easy

Expérience fantastique: Great spot to train. Have everything. Clean and very well managed!!

Expérience fantastique: Amazing staff (Malak helped a lot). If has all equipment I need for workout. Convenient location.

Expérience fantastique: The staff here is very polite especially Olivia ! She is really friendly! Always helps me find classes when I need it.Definitely recommend it.

Expérience fantastique: Can't say enough ! Clean,professional, fun, we just got new bikes..best ever. Thank you Alex,Olivia, Nicole, Kathryn,Kim the entire staff !!!

Expérience fantastique: Great gym. The staff and management are really good people (especially Jimmy the manager). Seriously though. Great vibe, very welcoming and relaxed. Can’t recommend enough. Try the spin class with Nicole, best class ever.

Expérience fantastique: Not as busy as other goodlife locations

Expérience négative: Extremely disappointed! Be careful about the credit card information you’ve shared once for the membership. I hope nobody experiences the headache I’ve had after terminating the contract.

Expérience négative: Rude employees

Expérience négative: Horrible customer service and they lie about membership prices.

Expérience positive: Train there everyday, equipment is almost always available and they have the basics, would only say they need another incline bench.... but otherwise great staff, very comfortable and safe environment

Expérience fantastique: J’adore ce gym. Ils sont convivial et accueillants et les services offerts sont excellents.

Expérience négative: Normally really busy

Expérience positive: Great place to work out

Expérience fantastique: Awesome place, always clean and staff is friendly.

Expérience fantastique: Great club! Lovely people!

Expérience fantastique: Great gym, friendly staff!!

Expérience fantastique: Worked with Personal Trainer AJ and he is the best.

Expérience fantastique: Clean environment. Very friendly staff!

Expérience fantastique: Good place to get fit

Expérience fantastique: Amazing gym with friendly staff. Highly recommended.

Expérience fantastique: Great club, extremely clean and the friendliest staff!!

Expérience fantastique: Love the gym, great staff, great people!!

Expérience négative: They are just trying to sell you all the drama classes and waste time and money

Expérience fantastique: Lexi has been so kind and supportive during our training sessions! :)

Expérience fantastique: + Exceptionally clean + Friendly staff + Great atmosphere - Needs a hack squat

Expérience fantastique: Great club, employees are always nice and helpful. Great atmosphere

Expérience positive: Great place and plenty of equipment. Can find my equipment for the most part

Expérience fantastique: Awesome place with great equipment to use super friendly environment

Expérience fantastique: Nice place. Kind of small but staff and equipment great

Expérience fantastique: awesome gym, lots of equipment for all levels of people, extremely spacious, good environment

Expérience fantastique: Going to this Gym since one year. Excellent place. Good customer service.

Expérience fantastique: Friendly staff, always clean and brand new sauna that works awesome !

Expérience fantastique: Great club, less busy, has all amenities you can expect from a good life.

Expérience fantastique: nice and clean gym, smaller than eramosa but still great for a workout

Expérience fantastique: Best goodlife around. Need a better squat machine though. Other than that, clean lots of equipment.

Expérience fantastique: Rae was very helpful about questions I had about the gym. I just wish other members would stop breaking the sauna!

Expérience fantastique: Really enjoying training with Lexi! Gym is always clean and not usually too busy.

Expérience fantastique: I like the club, the fitness advisor are very friendly and the members keep a good environment.

Expérience fantastique: Great gym, a lot of equipment and space. The staff is friendly and helpful.

Expérience fantastique: Best gym around and the staff is amazing!! Wouldn’t want to go anywhere else!!

Expérience fantastique: Andrew an AJ are great really care about there clients and I feel very motivated when I go thanks to goodlife an the team !!

Expérience positive: Convenient and has good hours. Overall good gym, very clean.

Expérience fantastique: Awesome place, very clean and the staff is very welcoming. I spoke with Rae and she was extremely helpful

Expérience fantastique: Amazing gym and very nice staff. Had great equipment. Love it!

Expérience fantastique: Awesome personable staff, clean gym environment, located in a great area walking distance from stores, residence etc

Expérience fantastique: Member since this club opened. Staff are super friendly and club is well organized and always clean. Love coming here

Expérience négative: Perfect gym if you’re 16 years old and have a few hours to waste. Irresponsible high school crawling all over the place at peak hours.

Expérience négative: Why does GoodLife have the rule for teen fitness members to sign out at 3??? If everyone has to be gone by a certain time anyway? It makes no sense at all

Expérience fantastique: I thought the cleaning fairy was in town but then I realized that new management has taken over...The gym has been spotless ever since. 5/5 would lift again.

Expérience fantastique: 10/10 gym. Awesome environment and staff. Always happy to be here with friendly faces around!

Expérience fantastique: I’ve been going to the Pergola GoodLife since it’s opening. Great gym with friendly staff. I’ve been able to see the equipment and offerings improve over the years.

Expérience négative: "We offer, both massage chairs and saunas, unfortunelty there both out of service sorry" The sign on the front door also has false information on what times they are open until. Save your money and workout from home.

Expérience positive: Instructor Andrea is so great for body attack and pump! Lots of machines in a smaller space without Fremont squished. Unfortunately just no body combat available

Expérience fantastique: Great club and great staff and good cleaning staff. Some ignorant members who leave dirty towels everywhere, leave paper towels everywhere including plugging toilets with them, and breaking equipment. What can you do?

Expérience fantastique: The general manager Daniel Clarke was very helpful and polite helping me make the right decision by joining the pergola goodlife. Other than one member that complains about the music being too loud and refuses to buy noise cancelling head phones even though it’s 2023, there’s nothing wrong with the club ! “Hearing health is real too”

Expérience fantastique: Fantastic workout environment. Staff is super friendly. Shawn was super helpful with setting up my membership and making me feel welcome.

Expérience positive: They need to make this gym 24 hours everyday just like the Eramosa location. South end is rapidly growing in population it’s about time they make this change.

Expérience fantastique: I've been going to the gym for many months now and choosing goodlife has been an awesome experience and the staff has been helpful as well as the weight lifting selection in equipment. 5 BIG STARS.

Expérience fantastique: Great facility. Nice staff. Can be busy at popular times, but never have to wait long, if at all. Good overall vibe.

Expérience négative: Horrible experience with the employees. I normally go to the other location and to the Kingston gym during school and after calling this location twice to see if I could get my girlfriend in for a free workout they said that it isn’t an issue and they offer a free workout if it’s your first time at the location. After both of us driving twenty minutes to this location they don’t allow her in even after explaining that they said we could on the phone and tried to upsell her on getting a membership after I couldn’t tell him the name of the employee who told me that it’s offered. I’m really disappointed about this considering the huge amount of time wasted and the fact that they told me on two different occasions that we could come in for a free trail. I haven’t had a bad experience in the past with GoodLife but this one really irritated me since I had to drive for over 40 minutes for absolutely nothing. My advice, don’t go to this location and make sure you get the name of the employee if they offer you absolutely anything over the phone.

Expérience négative: No sauna. Employees say it will not be soon for its return. Also is very small. I’d argue this is closer to a fit4less given the lack of amenities and tiny workout area. Makes me think twice about paying the incredibly high rates that GoodLife charges.

Expérience fantastique: Shawn and Malak are very welcoming individuals and I always look forward to coming into the club. Positive atmosphere and happy to come in everyday!

Expérience fantastique: Just want to say a special thank you to Ayla for helping me and providing an amazing experience while I was there. Plus bonus points for helping me find my keys. She set a perfect example for customer service and generating client trust, she makes goodlife a pleasant place to visit!

Expérience négative: Myself and two other family members used to be members here I paid $40 per month and that got me classes and everything Due to some health issues we stopped the membership prior to covid Upon wanting to go back I booked a session I told the guy movati is giving me a deal and as a single mom just wanting a membership for my son to do weights and I don’t want to waste a lot of time if pricing is too high He promised he would be cheaper than movati which has pool, hottub, sauna tons of classes etc. he made me sit through high pressure sales pitch for a long time by always promising me he would save me money and work within budget and be less than movati In the end all he was trying to do was high pressure my son into personal training sessions. He did not come down at all on the membership which essentially is 100 percent increase from what we I paid before for way more services. Now they want about $80 per month for just access to gym, no classes or anything. GoodLife in Toronto is cheaper lol Some are saying perhaps they are trying to make up for the revenue they lost during covid times I don’t know but that is way more than 6% inflation The guy completely lied to me, wasting my time making false promises to keep me there longer listening to his sales pitch. It’s also quite a small gym And Movati is cheaper for much much more

Expérience fantastique: I’ve been to a number of goodlife locations and this one beats them all. The thing that really makes me enjoy coming in is the staff. When I was signing up everyone was incredibly helpful, particularly Ayla helping me get my membership in order. Very clean and organized space. I would recommend

Expérience fantastique: My first interaction was with your fitness Coach Malak, she was super sweet, informative, and overall went above and beyond. I was not sure if I wanted to buy the 4 pack of personal training sessions but Malak ensured me it was a great investment and after completing my 4 sessions I now know she could not have been more right! Thank you for everything Malak, you are amazing! My second interaction was with your personal trainer Lexie. She was energetic, educational, and so so supportive. I have never had more gym confidence than after my sessions with Lexie. Thank you Lexie for many laughs and lots of sweating. Both of these staff members are absolutely wonderful and deserve recognition, I applaud your management for hiring such an admirable staff team.

Expérience fantastique: This gym is super clean and the staff are super friendly! I did team training with Lexi and she was nothing but the best! So supportive and encouraging, she made training days more enjoyable!

Expérience fantastique: We started going to GoodLife Pergola when the Fit4Less in Guelph closed down. Despite having to switch for that reason, it has been an enjoyable experience attending the Pergola gym! I’ve never been consistent about going to the gym until I started going here. Everyone is super friendly.

Expérience négative: The music is too loud. It’s 2023, every single person has headphones on. And yet, I can’t hear my own music in my headphones, through the “boom boom” of the clubs music until I turn my phone to full volume. Hearing health is real too, and this club doesn’t respect it. Edit: To the person who works at this GoodLife trashing me in another review, I have noise cancelling Airpod Pros. That’s part of the problem. This happens specifically after 11pm Monday- Thursday. The employee who works that shift comes in, and blasts the music. It’s a problem. Additionally, the last time I visited this gym, and employee was using the rollers on their bare feet.

Expérience fantastique: Love Goodlife Pergola! It’s one of the smaller clubs, but in the best way possible. This club still offers lots of amenities found at larger clubs, with the added benefit of a strong community of members who encourage and support each other. I regularly attend the group classes ( where there is a lot of variety and times available. Group exercise also has provided an opportunity to socialize with so many people I’ve met and become friends with! Group classes have come to feel like a party (especially dance classes!) The group class instructors routinely go above and beyond to maximize each participant’s experience. They genuinely care about encouraging and supporting every member’s fitness journey. The same can be said for all of the Pergola staff- from the motivators to the personal trainers- they get to know each member who comes into the gym and strive to create the best possible experience! Can’t say enough great things-thank you for providing an amazing environment to stay active and feel supported!

Expérience négative: I just gave GoodLife Guelph Clair location another chance - looking to buy for myself nonmember personal trainer sessions only, but they don’t have them available. With GoodLife you still have to pay for the membership plus to pay for personal trainer sessions. I’m very disappointed, but that’s their policy. >> I called the number provided in the GoodLife message below and they said that non-membership options to buy personal trainer sessions are: on line sessions and outside of their facilities sessions. Again not convenient for us.

Expérience fantastique: This is one of the best good life locations i’ve been too. staff are very friendly and such a good environment, very clean, and variety of equipments. if you are interested in a membership come see Shawn and Malak!!

Expérience fantastique: My experience at the Pergola’s GoodLife has been amazing! The staff welcomes you with a big smile. My first interaction was with Shawn and he was so welcoming and understanding of my situation. You can definitely feel how he listens and tries to come up with a plan that suits your needs without selling you unnecessary stuff. After a long chat about my goals, he paired me with Pavle, one of the PT, and it was definitely a great match given Pavle’s expertise and knowledge. Would definitely recommend talking to Shawn if anyone is interested in a membership!

Expérience fantastique: My spouse and I both had a great experience working out here. Gym staff are always friendly and helpful. I had a pleasure to sign up for 4 PT sessions with Pavle, who did a great job at helping me to establish the baseline of my training routine. Pavle also identified an issue with my shoulder joint and guided me through various exercises to help me out with it, which I appreciate a lot.

Expérience positive: I recently joined the gym to improve my physique and self image, and I am glad that the GoodLife in the Pergola Commons plaza is the one I chose. It has a clean, professional, and organized set up. Not to mention the staff are helpful, and positive when ever I have questions about the machines and weights. I also want to highlight Lexi's hard work. She is a personal trainer at this location and a really good one! Super understanding, knowledgable, encouraging, and has a vibrant personality. Since being paired with her, she has helped me to understand how to properly structure my workouts in order to see the best results. If you are in need of a trainer, ask for Lexi :)

Expérience négative: I joined this gym last year was no problem then came this year back after a break. I rejoined and girl on the desk was very nice i paid all amount right a way and she said i can provide direct deposit information in 10 days after joining as my bank app was not working at that time. I went gym next day but there was a guy at desk he said stop you have to give me your dd information in 24 hours or you can’t come tomorrow to gym and i gave him dd information right way and said that yesterday girl said me i have 10 days. He didn’t replied on it. Actually It’s not big deal but i feel little disrespectful at that moment as two employees were having there two different rules in last 24 hours.

Expérience fantastique: This is by far the BEST Goodlife I have ever been to! Since the recent change in management, the gym community here is the best I've ever had the chance to be a part of. Alex and Shawn are both very welcoming and friendly managers, and their entire front desk/PT team is so kind. The PT's even go out of their way during their free time between clients to help me out with some of my lifts (Ryan, you're awesome)! If you're looking for a gym that is more than just a space to workout, but also a community to make friends and fitness connections, this is the Goodlife location that you want to be a part of.

Expérience fantastique: It’s always very clean and this includes the washrooms and change rooms. The staff is also always very kind and welcoming. I would suggest that the gym add a punching bag to their equipment, it would be great to use during workouts.

Expérience fantastique: Great place for a workout. The staff is super friendly and I love that they remember me by name! If you are looking for a great trainer Lexi is your girl! I highly recommend her!!

Expérience positive: The staff is really nice and professional. Very helpful when needed. The best part about this gym is definitely the staff. On the other hand, I think this location is too small compared to other locations. Sauna is not working and no steaming room. I have the premium membership but this location doesn’t have anything offered on the premium besides towel service (which is not that premium), sauna (not working), and tanning rooms. Overall, is a good place where you’ll find great people and workout machines, but there is definitely room for more improvement specially to try to give all the perks they sell for premium memberships. There’s other places that offer the same services for way lower price. P.D: Rae is amazing! Always helping customers.

Expérience positive: Okay location but f GoodLife

Expérience positive: Great gym just wish it was a bit bigger