Gold's Gym

Expérience fantastique: This is so far the best gym in Montreal, I love the cleainess it has everything I need to workout the staff is very friendly Ronel helped me out with quesito s I need

Expérience fantastique: Excellent place pour s’entraîner !! Sans doute, merci Yeannie !!

Expérience fantastique: Meilleur gym sans doute!!! Merci yeannie

Expérience négative: After nearly 8 years as a loyal member, I finally left this gym. The last few years have been an absolute disaster. The quality of service and the philosophy have completely changed. Nothing like it used to be. What I see today is that more and more people are realizing that this gym has only one goal: to take members’ money without caring about their comfort or their feedback. Customer service is nonexistent, and management is purely disastrous. The price stayed the same (if not higher) after the pandemic. Meanwhile, services have been drastically reduced: no more pool, no more sauna, schedules all over the place… Nothing has been done to improve the member experience. All we get are empty words. The final straw was the spinning class. The only reason I kept my membership. The instructor is absolutely phenomenal. But even then, in every class, 10 out of 20 bikes were broken. When I raised the issue, here’s what management told me: “We don’t focus on spinning. It’s a bodybuilder gym.” Really? 99% of members are not bodybuilders. They’re regular people who just want to stay fit and enjoy the facilities. But that’s not all. What truly made me leave was a racist and humiliating incident. One evening, I brought a lost wallet to the front desk. Moments later, after a pointless discussion with an incompetent employee, I was accused of theft simply because I’m dark-skinned, muscular, and “imposing.” Yes, an employee outright called me a thief. And even worse, management told me it was “normal to think that given my appearance.” I tried to follow up. Total silence. I had to contact the regional director to get a half-hearted response, which was never satisfactory. Why pay such a high price for service that is not only mediocre, but discriminatory? The lack of respect, poor management, broken equipment, absence of listening, and above all the racial prejudice I experienced all of this means I will never set foot in this place again. You should really return to your pre-pandemic philosophy, when members were your priority, not their wallets.

Expérience fantastique: Great gym great atmosphere peter is such a great trainer.

Expérience fantastique: Súper gym propreté excelente et le personnel est attentif aux besoins des clients

Expérience fantastique: Great atmosphere and very friendly staff. Safi is awesome.

Expérience négative: lots of bad reviews wont be going

Expérience fantastique: Safi gave me a very good service.

Expérience positive: L'administration ne réagit pas rapidement aux problèmes. Il faut être prudent lors du choix d'un coach

Expérience fantastique: Je m'abonne c'est sur top class. (Essaie gratuit) Allez-y

Expérience fantastique: Safi and Ronald were so helpful. I have just joined and Safi helped me set up my app as I was having difficulties. They are very kind and friendly. I’m happy with my experience so far!

Expérience négative: victime d'agression, punie au lieu d'être protégée - un gym à fuir - Une personne, membre depuis plus de 3 ans, a été agressée parce qu'elle est musulmane. Résultat? Elle se fait suspendre ainsi que l’agresseur. Décision de World Gym Quebec... Se défendre contre la haine, c'est ici interdit même avec des preuves solides de l'agression. Ce gym envoie un message clair: les minorités visibles n'y ont aucune protection, aucune sécurité. C'est une honte totale. Si vous êtes sensible au racisme ou à la haine gratuite, passez votre chemin. Tant que ce gym ne change pas, il ne mérite aucune confiance.

Expérience fantastique: Spent a week in Montreal and couldn’t find a better place where to train. Yeannie at the reception was very helpful finding the best deal for a weekly membership. Thank you, you’re the best ;)

Expérience fantastique: Safi ma proposé un service incroyable!

Expérience fantastique: Nice gym, lots of space to workout, never feels too crowded. Staff always nice

Expérience fantastique: Ariana is amazing lady to help me about work out and guide tour. I’m really happy with that also enjoy the time because of him!

Expérience négative: I am writing this review out of deep disappointment. Once a standout gym in the community, this place has gone from inspiring to infuriating—especially when it comes to the spin bikes. Instead of fixing or upgrading the outdated, broken screens / machines, management simply ripped them off entirely. In 2025, that’s not a solution, that’s an insult. For our spin community , those screens were essential for tracking performance, progress, and proper technique. Now? We’re left spinning blind. After years of asking for repairs and getting radio silence, the answer was to remove the problem—literally—so no one could complain. Meanwhile, there seems to be other upgrades and new lavish equipment being added, clearly catering to the “bodybuilding” crowd while ignoring long-time members and functional equipment. What are the priorities here? Disappointment? Off the charts. This gym has some amazinggg instructors and we have built such a great community, motivation and friendships. It is saddening that members should feel dismissed and unheard.

Expérience négative: I’ve been a member of Golds Gym VSL for the past 13 years. If I had to rate this gym years ago it would have been a 5/5 however things have changed through the course of last few years and with that so has my rating of this gym. I am not one to write google reviews but recent events compel me. I am writing this review to express my ongoing frustration and disappointment regarding the quality and maintenance of your spinning bikes and recent removal of the screens, a functional feature that spinners utilize to optimize training and gauge performance. I raised these concerns multiple times — both verbally and in writing over the past few years. Most recently, the decision was made to remove all screens from the spinning bikes — including those that were still functional. These screens were essential for tracking resistance, speed, and performance, providing members with a measurable and effective workout. Without them, the quality of the class experience has significantly diminished. I always made an effort to arrive early to secure one of the few bikes that still had a working screen. Now, that option is completely gone. It is disappointing that the reasoning provided behind the removal of the spinning bike screens is solely based on financial assumptions that the repair costs would not have a return on investment. Members like myself pay a premium membership fee along with annual maintenance costs which are on the rise. We expect not only upkeep but also improvements over time — not a gradual removal of services and amenities. This is not an isolated incident but part of a wider decline in the facility’s services and overall maintenance. Over the years, I’ve seen the following regressions: • The gym’s operating hours reduced from 24/7 to limited access; • The removal of the pool, whirlpool, and steam sauna; • Decreased janitorial staffing and hours, affecting cleanliness; • Cancelled and unreplaced group and spin classes; • Consistently broken spin bikes with no action taken or proposed resolution and long delays to repair broken cardio and weight training machines. It is difficult to understand why certain equipment, like cardio machines, are routinely repaired or replaced, yet the spinning bikes are left to deteriorate. Even more baffling is the fact that Gold’s Gym Laval still maintains spinning bikes with screens. Why is Ville Saint-Laurent being treated differently? I was recently informed by a manager that Gold’s Gym is "primarily a bodybuilding gym," and therefore, group fitness classes are not a priority. This comment is disappointing and demonstrates a lack of understanding of your diverse membership base. Gold’s Gym has built its global reputation by catering to people of all ages, fitness levels, and goals — not just bodybuilders. As a loyal member of this location for the past 13 years, it saddens me to see such a steep decline in the services that once made this gym stand out. The instructors remain excellent, the variety and quantity of cardio and weight training machines is great, the janitorial staff are hard working, the snack bar including the owner/staff are just amazing, management staff are friendly but the lack of responsiveness from management as a whole regarding gym member concerns is inexcusable. Unless this issue is addressed and some action is taken to restore the screens or upgrade the spinning experience, I will seriously reconsider renewing my membership. Gold’s Gym has the potential to do better — and I urge you to listen to the voices of your loyal members and make decisions that reflect your commitment to providing high-quality service.

Expérience négative: Je reviens juste pour dire que je ne suis pas contente du retrait des écrans sur les vélos de spinning. C’était une fonctionnalité que j’appréciais beaucoup et c’est décevant qu’elle ne soit plus disponible

Expérience négative: A Concerned Yet Hopeful Message from a Devoted Spinning Member More recently, over twenty-five dedicated members who regularly attend spinning classes came together and agreed that action was needed to bring attention to the poor maintenance of the spinning bikes. We collectively decided to prepare and sign a letter addressed to management. Unfortunately, and to our surprise, management responded before hand by removing all the screens from the bikes. This decision reflects a clear misunderstanding of the essential role these screens play in the spinning experience. Removing them, rather than repairing them, is not a viable solution — it only deepens our frustration. Would one lift weights without knowing how much they're lifting? Would someone run on a treadmill without setting speed or incline to meet their goals? Spinning is no different. Riders need data to gauge their performance by adjusting resistance and speed based on the instructor’s guidance, then measuring results such as average wattage during a session. Without the screens, the bikes are reduced to stationary bikes with no feedback or functionality. 2. Unanswered Member Communications Several members have reached out to management by email, expressing concerns on behalf of the broader community. These messages have gone unanswered. This lack of response is not only unprofessional but suggests a disregard for your loyal clientele. 3. Impact on Our Spinning Community Spinning is a central part of our fitness routines. Our community is especially strong around instructors like Emma and Rami. Emma’s classes are consistently full, and Rami’s classes were gaining strong momentum before his vacation. Management should recognize the value these instructors and classes bring to the gym. 4. Membership Implications As paying members, we expect a reasonable standard of equipment maintenance and customer service. The continued failure to maintain basic spinning equipment, in our view, breaches the expectations tied to our membership. Personally, I now expect to be released from my contract so I can pursue my passion in a facility that offers professionally maintained equipment. If your gym no longer considers functional spinning classes a priority, it should immediately remove any related promotional material from your website so as not to mislead potential new members. Conclusion This message is not intended as criticism for its own sake but comes from a place of passion for our routines, our instructors, and this gym. We sincerely hope management will listen to its committed members and take the necessary steps to address these concerns. Should these issues be resolved appropriately, I along with other members would be open to updating our reviews accordingly. We have also asked other members to hold off posting an further reviews. Sincerely, Your concerned yet optimistic Gold’s gym member

Expérience négative: I’ve been a Gold Membership holder at Gold’s Gym for the past 7 years. Over the years, I’ve enjoyed the variety of equipment, the friendly staff, and the atmosphere that always motivated me to keep coming back. However, I was really disappointed recently when management decided to remove the screen bikes instead of repairing them. Those bikes were a key part of my routine not just because they provided a great workout, but because the built‑in screens made long sessions engaging and enjoyable. What makes it worse is that the remaining bikes don’t even have any indication to show the resistance level. It’s frustrating not to know how intense your workout really is, and it feels like a step backward in terms of quality and user experience. I honestly don’t know what happened for the management to take this unexpected decision, and what truly bothers me is that it was done without any care for the members’ opinions. After so many years as a Gold member, it’s disheartening to see equipment removed rather than maintained, and to lose features that helped track and improve workouts. I still appreciate the gym overall, but I sincerely hope management listens to longtime members and reconsiders decisions like this in the future.

Expérience fantastique: QUESTION!!!! Does this gym have a nautilus pull over machine. It’s a machine designed specifically for Lats. If someone can please reply !!

Expérience fantastique: Wonderfull gym has everything you can work on. Ronel help me with all the questions and is very welcoming.

Expérience fantastique: Très bon service de la part de Safi

Expérience fantastique: Best staff out there especially safi and Ronald

Expérience fantastique: Roneo is the goat worker ong

Expérience fantastique: I’ve had an amazing experience at Gold’s Gym VSL! The equipment is top-notch, the vibe is always motivating, and the facilities are clean and well-maintained. Special shoutout to the manager Zaheer, who went above and beyond to help me get set up and feel welcome from day one. Super professional, friendly, and genuinely cares about members having a great experience. Highly recommend this gym if you’re serious about your fitness!

Expérience négative: Just change gym the equipment are not worth the price

Expérience fantastique: Grand gym avec enormement d"equipement et de tres hauts plafonds. Propre et ca ne sent pas la transpiration!!! Excellent service a la clientele. Un merci particulier a Cedrik.

Expérience négative: Use to be the best one , so sad they took way every thing, is just a normal gym like all around. The only thing is still clean , after 5 years being there , is time for goodbye! So expensive for they what serve now, no steam room , no pool , no jacuzzi! Ca

Expérience fantastique: I'm really satisfied with the accessibility ♿️ of golds gym vsl location. As a person with multiple sclerosis it'd very important I maintain my muscle strength. The machines are placed with enough space for my electric wheelchair. It's even ground floor and easy to move around without feeling pressured or rushed. Plus there's a private woman's gym upstairs for my caregiver to go have a workout ! Thank u for giving me a space to get healthy.

Expérience fantastique: Fully handicap access great for everyone to get fit @ vsl. Bonus there's a ladies only gym for the caregiver ! Win win! Thanks JC for making me help improve my health:)

Expérience fantastique: Thanks for Oliver’s service

Expérience fantastique: Good Gym

Expérience fantastique: Thank you Cedrick

Expérience fantastique: thanks cedrick

Expérience fantastique: Great service by Olivier!

Expérience fantastique: Greay gym. Staff is very nice. Olivier is great guy

Expérience fantastique: Great job JC

Expérience fantastique: Thank you Andrea. The gym is very nice and clean.

Expérience fantastique: Super gym

Expérience fantastique: Thank you to Oliver he gave me such an excellent service. Always amazing working with the golds gym team

Expérience fantastique: I was helped by Olivier for my membership registration. He was very helpful and showed me around the gym. Installations look very well maintained and clean. I’m looking forward to training there for the upcoming year.

Expérience fantastique: Thank you Cedrick for the great service.

Expérience négative: Malheureusement trop cher. 80$ dès le debut et ils disent que le premier mois c’est gratuit ?! Et j’ai vue sur les commentaires les machines réservés seulement pour les vip et les autres que 50% , Au téléphone autre chose et la réalité autre chose

Expérience négative: DO NOT RECOMMEND - spend less and go to Econofitness or Nautilus. I was a member of Gold's Gym for the last year. I had heard great things about the facility years ago and unfortunately the options in Ville St-Laurent are limited. I have been very disappointed during the last year as I find the gym to be dark and overly busy and the locker rooms and washrooms are almost always filthy. Yesterday was the last straw for me, I brought my partner with me to get a membership (as mentioned, options are limited) and he was outright refused access by the manager Yeannie who was unable to provide an explanation other than saying he was "banned". Yeannie continuously referred to the fact that she had no further information, that it was a directive from her boss Dimitar, and that we should call him. Then, when Yeannie proceeded to call Dimitar, there was no answer. I have never been more appauled by such a lack of professionalism, particularly from an establishment that is supposed to represent top tier service in the fitness industry.

Expérience fantastique: Bien accueilli et gym haut de gamme ! Service excellent et efficace de la part d’Olivier!

Expérience fantastique: Thank you so much Jean Christophe for the awesome tour of the gym

Expérience négative: I was disappointed to learn that I couldn't get a free trial since I was a member at another Gold’s Gym, despite never visiting this location. It seems like a missed opportunity to attract new customers.

Expérience fantastique: Très bon service de la part de olivier: très rapide et plaisant! Merci beaucoup!

Expérience fantastique: Excelente servicio Olivier me ayudó con todas las dudas que tenía

Expérience négative: This message addressed to Gold’s gym senior management : the music volume is a consistant challenge ( 5:00 am) week after week: earsplitting and raucous. Please, take the feedback members seriously if loyalty considered. This is an upper management issue that must be looked at/resolved. (JP customer service 5/5 kind and gentle) thanks

Expérience fantastique: C'est le meilleur gym de l'histoire. Merci à Lucas.

Expérience négative: J'ai payé pour des cours privés avec la coach camille tout était bien Mais après elle a démissionner et je me suis trouver avec des coach incompétent en plus il te donne des disponibilités limité malgré sa je suis obligé de payé toute les cours qu'il me reste plus de 20 cours

Expérience fantastique: J’ai renouveler avec Olivier un très beau jeune homme. Il m’as donner un sac de gym gratuit!!

Expérience fantastique: Cédrick est très sympa , nous avons reçu un bon service Il nous a expliqué tout Je le recommande Merci

Expérience fantastique: Eunissa was great with my renewal and booke me a consultation with a trainer for free!

Expérience fantastique: Great amenities and service is great. Oliver was very helpful with any questions I had

Expérience fantastique: Great gym. JP helped me get STRONG. What a good trainer. Recommend 10/10.

Expérience fantastique: I love Golds and the staff is the best especially JP. You guys would be nothing without him!

Expérience fantastique: This is truly the best gym ever, best vibe! Best classes best everthing. Thanks Gold's Gym team and a special shout out to JP

Expérience fantastique: One of the best gyms in town!!! With great staff like JP !! Members are in the gym a long time so it gives the feeling of a big family!!!

Expérience fantastique: Being pretty clueless about gym, I was served by Homan. He was patient, friendly and very informative about how the Gym works. He helped me find the right program and answered my needs in terms of of service. Another time, JP at the entrance helped getting needed items like a jump rope and a belt. Very efficient and kind. Also, this place is huge. I'm never waiting for any machine our equipment.

Expérience fantastique: Great service & amazing staff! Oliver, one of the staff members helped me with the sign up and he did a good job!

Expérience fantastique: Worth every penny. Facility is clean, staff is welcoming (shoutout Lucas, you’re super nice!), everyone is very pleasant

Expérience fantastique: Great gym, machines are nice. Always clean, members are great. Parking is super easy. Definitely recommend. Thanks JP keep up the good work

Expérience fantastique: Gym très agréable, Eunissa m’a bien conseillé en m’indiquant les diefferentes options qui s’offraient à moi. Au top !

Expérience fantastique: Thank you for the great service and clean gym, also special thanks to Cedrick!

Expérience fantastique: Great gym, clean and amazing btw Luca the goat worker

Expérience fantastique: Eunissa gave me an excellent experience in renewing my membership. Everything was explained nicely.

Expérience fantastique: Gym has all you need and is very clean. Very helpful staff, Luke at the front will answer any questions you have and set you up Gym is still solid and Lucas at the front is always friendly and helpful

Expérience fantastique: I’ve been working out here for almost two years now , the staff is super nice and helpful the best most quiet time to go is early mornings , JP is one of the best always down to help! yeannie offered me a good deal for the annual renewal. Best service

Expérience fantastique: Eunissa was great at doing my sign up at the gym! Excited to start my workouts :)

Expérience fantastique: Fantastic service from Lucas! Thank you for your info! I might join the gym!

Expérience fantastique: Cedrick is a very helpful person and gave me a very good and well explanatory tour of the gym. Highly satisfied with his service.

Expérience fantastique: Amazing service! Absolutely loved the sales rep Eunissa, really took me through all options :) can't wait to work out here!

Expérience fantastique: Amazing gym! Very clean,big! The stuff very friendly and especially Cedrick very helpful and professional! I really recommend it!

Expérience fantastique: Vraiment aimé l’expérience! Bien accueillis par Dhan, et c’est un bon endroit climatisé !

Expérience fantastique: Tha survice is very good and halp full for me Cedrick

Expérience fantastique: Really good gym and thanks a lot to Jason good service!

Expérience fantastique: Great atmosphere and polite staff, clean equipment overall a great gym Thanks Dhan

Expérience fantastique: The power bar is the place to be. highest of class equipment, and most importantly, amazing service! Thanks Dhan!

Expérience fantastique: Great atmosphere and people. Many different workouts and machines available. Thanks Dhan!

Expérience fantastique: Dhan is what customer service is all about. All the staff is friendly and goes out to make everyone feel special.

Expérience fantastique: Thanks Cedrick for showing me around! Great gym, high quality, and everything you need!

Expérience fantastique: Very welcoming staff at the counter. Always a pleasure to work out in this gym with clean and functional machines. Shoutout to Dhan!

Expérience fantastique: Excellent gym. Clean and very good service compared to all other gym in ville saint laurent. Cederick is the representative that served me and it was clear and complete.

Expérience fantastique: Really appreciate this gym, the lighting, the machines, the cleanliness... Great service at the front desk also, Lucas and all the other employees( dont know all the names), thank you!

Expérience positive: Customer service is really great, nice staff. Gym is clean and a lot of machines. I love the fact that there’s a women’s section! Great location too. Definitely recommend.

Expérience fantastique: I would like to thank Dhan and Cedric for helping me out renew my membership! Great gym with all the equipment you’ll ever need. Motivating environment and friendly staff, definitely recommend.

Expérience fantastique: Eunissa made me feel very welcomed on my first day at the gym. She's very helpful and very professional. Love her charisma! I highly recommend her to anyone !

Expérience fantastique: First time at golds gym … Lucas treated me with a welcoming vibe and show great hospitality

Expérience fantastique: Eunissa was very helpful in my rebooking. She saved me money on my membership!

Expérience fantastique: Best gym, thanks to Dan for giving me positif vybes before training

Expérience fantastique: Great gym, clean equipment super friendly staff, 100% recommend, big thanks to Dahan for all the help.

Expérience fantastique: Great gym, amazing equipment that’s new and in perfect condition and an overall amazing environment. Really good staff like Dhan. I really recommend.

Expérience fantastique: Eunissa was a great help signing me up. She’s very sweet and informative. If you ever have any questions I would definitely ask for her help.

Expérience fantastique: Suis vraiment satisfaite sur l’état de la salle surtout le confort la qualité des équipements c’est le meilleur des salle de sport de Montréal …. Employé-Lucas

Expérience fantastique: Un mot pour décrire Jason “wow!”, sont enthousiasme m’aide beaucoup à m’entraîner et persévérer. Continue à motiver le monde Jason “wow!”