The Club at White Oaks

Expérience fantastique: Excelente ubicación y atencion

Expérience positive: Decent though there’s some to improve if they want to be “premiere” as they market themselves to be :) please take as constructive criticism. I pray for the best! 1. I enjoy the size and am happy there is this option. Though overall atmosphere is sometimes not as friendly, a little “stuck up”. I hope it’s more welcoming and friendly :). 2. For the price in the region, it is easily 3-4x more expensive than a $30-$50 LA Fitness but not yet 3-4x better. I’d expect better amenities in the washroom and better equipment for the women’s only gym. The women’s only is already at the basement, it has some older equipment whereas their “high performance” area has top notch. Ladies deserve as good if not more comfortable, nevertheless leftover old dumbbells. Am I right ladies? 3. The lotion feels a bit cheap, and there is no shampoo nor conditioner… also no hair ties or feminine products which I would expect at a premiere facility, as it’s one of the most expensive ones in Niagara. Also the ladies change room is quite outdated. The showers are a tad gross in my opinion… I’d look into a renovation if you want to keep up. Towels.. why are they so short? Barely covers for a woman….very concerning. Also old not very luxurious. Lockers…. 90% of the time 90% guests of the women’s locker room is squished in the one row of daily lockers whereas the other “rental locker” areas are empty yet they prohibit women from even changing there. A member in the ladies change room was also not friendly - if one were to just slightly use the mirror for a few minutes if it is available…. I suspect she gets this attitude from the rules the locker room. Most members are daily use locker members. Aka most of your club members should be treated well even in the locker room. 4. Hours wise, 5AM would be a better start time for the weekday and to be consistent on the weekend. It is quite bothersome to change one’s schedule on the weekend for early morning go-ers. Of course, weekend same close as weekday would be great but I understand staff want to be home. 5. Pilates reformer is difficult to book. Pilates instructors and classes are mediocre. One of the TRX instructors who is a male gave me very uncomfortable vibes so I have not been back. I sincerely hope management pays attention if there’s other instances. 6. Club Manager isn’t responsive. That says a lot too. Not a humble place unfortunately. The tennis courts look nice, haven’t tried. :)

Expérience négative: Membership is expensive but my husband and I decided it was worth the price because there is daycare onsite. We signed up and immediately emailed my booking request to the daycare and received a bounce back which was strange. Called on the Sunday to book for the following Monday and was told to call the next day instead. Called back the next day and was told spots were full already and was told I had to emailed right at 12:30, yesterday. It just felt like there weren't any spots open at all and the only option was to be put on a wait list. Unfortunately it's just not feasible for us since we joined the gym specifically to be able to work out together. Hopefully the issue of childcare availability is addressed and more capacity is added. We would love to reconsider in the future but until then, we went ahead and cancelled our membership.

Expérience fantastique: I have been playing squash here for about 6 years and I have to say it is probably one of the best places in Canada to play the whole team is friendly and nice and the facilities are great the 3 level gym is well oriented with the high performance to the cardio floor towel service is great and the steam and sauna are awesome this is one of the best clubs in Canada and would recommend other to come

Expérience négative: The gym itself is small and regularly crowded. This place is claimed to be Niagara premiere facility and they charge accordingly, $150 a month, yet parking is rarely available and for $150 a month you're expected to park in a muddy gravel lot they've dug out. They also lie during the enrollment and tell you that there's a $200 initiation fee if you don't take the annual membership, and if you choose month by month it's $20 a month more. So I decided to take on the annual option and was surprised with a $200 fee. Fast forward six months I was tired of having to park across the street in the outlet mall because I didn't want to park my Porsche or corvette in mud, and after six continuous weeks of skipping a work out due to a lack of parking I decided to quit and was charged a $200 cancelation fee. Also sometimes you get lucky an find a parking spot at the back of the building where the deliveries are. Oh and don't ever leave your locker unlocked, there have been several car thefts here when members left keys in an unlocked locker. Over all I'd suggest any where but this place.

Expérience négative: The whole space for gym it’s nice. The clients service it’s totally something else. You get a membership there it’s pretty expensive, I get it, it’s a ‘’nice’’ old gym that they redesigned probably in the 1990’s. Everyone that works there don’t know how to smile. They are very rude(especially at the front desk) and in the office in the back they will never help you for anything, membership issues, simple questions… so do yourself a favour don’t go there, it’s not worth a single penny. Relationships with your clientele it’s for me more important than anything else.

Expérience fantastique: Mariana had exceptional customer service skills at the front desk, answering my questions and informing me with anything I was unsure about. Thanks Mariana!

Expérience positive: I was there for OTA. Club in itself is really nice although the organizer needs to be welcoming and vocal about what’s happening.

Expérience fantastique: The Club was an integral part of my maternity leave. The amenities here are amazing. Access to the pool, hot tub, steam & sauna rooms and the various gyms for all and women only. The classes have been some of the best I have experienced. Marta, and all the ladies at the desk are kind and make you feel welcome. I did training with Rebecca and she always listened to my needs and tailored a workout for my body. Heidi, Jen and all the ladies at the Childcare Centre are amazing. Having the availability of childcare provided the opportunity to know my son was somewhere safe and close by while I took time for myself.

Expérience négative: The worst customer service I ever see ! I came to join the club and take a look around the gym , the 2 ladies at the gym customer service office Kept me waiting without asking me or talking to me, and they kept looking at the lab tob , leave, and enter the office . While waiting them . Old lady came after me And u know what they serviced her first ! Totally ignored me after saying that I wanna join the club . I don't wanna say the racist word, but I felt it today . U guys lost a good business with me today, and I will make sure I will never come to this club again either, me or my friends, and trust me, I will spread the word .

Expérience fantastique: Beautiful and clean facilities. The steam room and sauna take it up a notch! And Linda is a truly gifted yoga teacher. So grateful for this place

Expérience fantastique: Very cool place to sit and chill have and spot or drink or hit the gym or spa . Definitely coming back here

Expérience positive: I wanted to join.Everything was great until I used the washrooms in the men's locker room. ONLY 2 URNILS AND SMELLS LIKE PISS .URIN ON THE FFLOOR AND URNILS DONT FLUSH TILL TIMER.TELLS IT.TO WHEN I EAS THERE THEY WERE SPILLONF ON THE FLOOR

Expérience fantastique: This looks like a 7 star resort.

Expérience positive: Top-notch facilities, a bit pricey but hey it also serves up a spa experience. If you’re interested in taking a variety of classes and enjoy working out with ample space, this club is for you. Forewarned. If you don't look “the part” you may get asked several times “If you are a member here?” Even when you’ve just walked up the stairs and have sweat on your brow. Nothing I haven't experienced before and it won't deter me from enjoying everything WO has to offer

Expérience négative: Took a tour today, walked into the hotel part by accident. Staff was very nice but the building is tired . The space looks beat up and needs a refresh. It doesn't smell nice and fresh like you want a club to smell. Maybe I'm picky but thats my feedback. Its a very reasonable price I just think they need to start some renovations and bring the place back to life. Lovely people there though.

Expérience positive: Building needs some upkeep and could be cleaner (steam room walls and seating discolored, whirlpool could use a scrub, pool flooring dirty, showers not in best shape or cleanest) for the price they charge I'm sure they can afford some upgrades and better cleaning practices. Awkward that the pool/hot tub area are seperate from gym locker rooms so you have to walk between in a towel or wet The gym is lacking, the machinery is not diverse enough and definitely not enough power equipment (racks, plates ext.. ) Lots of cardio and nice space for that. Definitely still enjoy the facility and all it has to offer. Has potential for 5 stars needs improvements..

Expérience négative: the weight room needs improvement, theres not enough 45lbs plates and zero gym etiquette between members. here is a picture of the weight rack on a good day, empty.

Expérience fantastique: Good place. Have 8 squash courts.

Expérience fantastique: Good place. Have 8 squash courts.

Expérience positive: Decent courts and fitness center.

Expérience fantastique: All the equipment I need. Never busy. Love the steam room!

Expérience fantastique: Very nice facilities, professional service. Highly recommend for an upscale place to workout in Niagara.

Expérience fantastique: Love this Place, very clean and friendly

Expérience fantastique: It is what it is.. go to a dollar gym if u don’t understand these vibes

Expérience fantastique: Love this Place, very clean and friendly

Expérience fantastique: The fitness area is nice. We were here from the US for tennis Futures and really enjoyed the hospitality of all the people around there. The food was great especially smoothies! I enjoyed a nice layout and a lot of room to explore. There are outlets too just across the road. Very convenient. The tennis experience was an utter disappointment. My son never got a chance to play in Qualifying in spite being one of the first alternates. This entirely warrants another trip to ANY Canadian Futures. Sorry guys.

Expérience fantastique: Cardio room is wonderful! Enjoy the Power Cycling class

Expérience fantastique: Cardio room is wonderful! Enjoy the Power Cycling class ????

Expérience fantastique: The fitness area is nice. We were here from the US for tennis Futures and really enjoyed the hospitality of all the people around there. The food was great especially smoothies! I enjoyed a nice layout and a lot of room to explore. There are outlets too just across the road. Very convenient. The tennis experience was an utter disappointment. My son never got a chance to play in Qualifying in spite being one of the first alternates. This entirely warrants another trip to ANY Canadian Futures. Sorry guys.

Expérience positive: Price is high, but give you some good features like free towels. Very clean

Expérience fantastique: Love this place, though I also wish it had later hours. :)

Expérience positive: Price is high, but give you some good features like free towels. Very clean

Expérience fantastique: Great club, excellent classes & lots of friendly staff and patrons! Food at both restaurants- top notch!

Expérience positive: I would give the club a 3 star rating because, though it's a very good club but the only thing i don't like about it is the gym timing. Monday to Thursday it should be open 24 hours and friday it should be at least till 11pm and Saturday and Sunday till 10pm. I hope they realize this thing and decide to change the time. Rest everything is good.

Expérience fantastique: Visited the club as a guest at the hotel. I have to say I was floored by how great it was. Everything is brand new which I'm sure contributes to the experience but even so, the staff and amenities were top notch. I don't live nearby but if I did I wouldn't hesitate to become a full time member.

Expérience fantastique: The fitness club is awesome! I joined about a month ago, they treat you like family. Very welcoming, professional and knowledgeable. Everyone from the staff & trainers to the members, they all go above and beyond to make you feel welcome and like family. When I looked around for a club/gym to join at first I thought it was expensive to join White Oaks, but when you look at everything they have to offer and the fact that you can't put a price on making new friends, networking and that sense of welcomeness (yes I know that's not a word...lol) that everyone gives you and knowing that everyone is there to support you, then it makes White Oaks a bargain!! Everything from their classes, Human Performance Centre (my favorite), Weight & Cardio, racquet courts, Locker room with sauna & steam room and pool is top notch, I was blown away! I challenge anyone to find a world class club like White Oaks and no matter where you live, trust me, it's worth the drive!

Expérience positive: over priced, but very clean

Expérience fantastique: What a gem of a place!!

Expérience négative: Great tennis, social club that had some gym equipment... This is not a Gym. I joined, went three days in a year..... Too surgical, preppy, and major lack of diversity in machines, weights etc.... Again a tennis social club that has a gym. What a shame for over 110 a month.