She's Fit!

Negative experience: I requested Club 16 to cancel my membership during the summer, but six months later, they are still withdrawing biweekly payments from my credit card. Despite numerous back-and-forth emails, they asked me to confirm their email, which I find odd since I had already sent the cancellation request directly from my email address. I'm not sure why this additional step is necessary. I am extremely disappointed!!

Negative experience: Incredibly disappointed with the staff and management at this gym. I have been with this gym for a year and a half and have had so many problems with communication. They don’t tell you they’re going to overcharge your account for “equipment fees” multiple times a year. I’ve tried emailing them about it and had no response. Do not sign up for a membership with this gym, you will regret it!

Fantastic experience: Great gym

Positive experience: I wasn’t impressed with my first interaction there with the sales rep I talked to. She was incredibly rude and judgemental. After complaining to the manager, she was really nice and helpful. She helped turn things around and signed me up.

Positive experience: The staff is amazing, very friendly and always open to help you out :) Only …… is the music, which you can barely hear. Which means if you forget your headphones at home you’ll be running in silence. It’s also pretty clean so I can only recommend :)

Fantastic experience: She's fit is the best.

Positive experience: Real nice and has lots of machines to try out. Gets crazy busy around 5pm tho

Negative experience: Not so much a 1 star rating on the club location - (although the front desk needs to brush up on professionalism) poor star rating is for the organization- really poor customer service, terrible locked in plan - hidden $42 "annual fee" with no real explanation- go find another fitness chain - I've belonged to a few other clubs with much better deals/contracts (no contracts) and customer service.

Fantastic experience: Love my gym. Nice staff, clean.

Negative experience: The current general manager in this location (Kathryn B) is not responsive to account inquiries even after multiple email follow-ups. she either responds to emails very late (close to a month) or just doesn't respond. It is unfortunate as I liked going to this gym. But now that I am no longer a member, I cannot get a response.

Negative experience: The facilities are decent. The upstairs is definitely nicer than the downstairs. UPDATE: The fees were unpredictable and astronomical, and no one could answer my questions. I would have been better off going to a nicer gym with what I ended up paying. Ironically, I’ve been getting emails with promotional deals under the guise that they “miss me.” I won’t be going back however. That’s for sure.

Fantastic experience: What a nice gym. Thank you.

Fantastic experience: Easy cheap gym and very clean

Negative experience: Becareful signing contracts. I was mislead on a few details on my contract which the manager said was not possible and refused to compromise. The cardio equipment is good except for rollers and stretching blocks are seriously lacking. I would not sign with this gym again.

Fantastic experience: It is never over crowded.

Negative experience: Club 16 on the upper floor is SO much better. This She's Fit! location honestly feels like a dungeon. It's so dark, there's not very many machines, the weight lifting area is a JOKE; it's small, almost no room to lay down a mat and do floor exercises. I love the idea of a female only gym; It's truly awesome, but this location is so poorly set up compared to other locations.

Fantastic experience: Love both places! She's fit and club 16! Reasonable and the fairest price, nice environment, friendly stuff and great personal trainers. I do recommend these places to whom like to be active, healthy and happy!

Fantastic experience: Great synergy class at no charge.

Fantastic experience: Cheap membership and nice quiet gym. A bit small and nothing fancy.

Fantastic experience: Great place to go for getting a sweat on!

Positive experience: Clean and lots of machines to workout on. Upstairs has a different vibe than Shes Fit.

Positive experience: Not to bad

Negative experience: Got tired of driving around circles to find parking. Way overcapacity and they just keep on selling. Makes me feel really bad for all the small businesses around them who have limited parking because everyone’s fighting over the stalls to go to the. Tried to cancel my membership over the phone, They refused and have been charging me for months. They must really need the money when they’re knowingly making it hard for people to cancel. Seems like they depend on people not actually using their facility. Also my $300 dollar headphones were stolen from there right in front of their camera. But they couldn’t catch who stole them.... or how hard did they try? I used to love their capilano location. Never again will I support any of their gym affiliates.

Positive experience: Meh. Decent gym - you get what you pay for.

Positive experience: Very busy & the heat is too high

Positive experience: You get what you pay for. Ladies' change-rooms, showers and toilets could be cleaner. This it the type of place where you have ask for what you need instead of expecting good service.

Fantastic experience: I love working out in this safe and unpretentious environment. Helpful staff always ready to help, good machines, and reasonable price.

Positive experience: Great gym! Such a pleasant surprise to find the huge amount of resources and down to earth atmosphere. Ladies only section with massive co-ed area.

Fantastic experience: Great staff always welcoming you with great attitude!!

Negative experience: Rude staff place is always dirty staff does nothing about it cleaning bathrooms or gym during the day

Positive experience: Great group training sessions! Though a little airless and smelling of plastic.

Positive experience: Clean gym, friendly staff, clean showers and bathrooms, functioning exercise machines

Negative experience: If you need a place to park this isn't the gym for you. Very few spaces and not monitored at all. Anyone can come in and park for the day and no-one would notice. Spaces should be numbered and have a time limit. This morning I wasted 20 minutes circling around for a space to park. Reception gets tons of complaints but no-one seems to care or do anything about it. If I could find another women's gym on the north shore I would cancel my membership here.

Fantastic experience: Friendly staffs, big free parking, clean, GREAT!

Positive experience: Great location and great service for both gyms

Positive experience: She's Fit is small and dark but you do have to option to go up stairs to Club 16 which is much better equipped. The option of both is what makes this a good place. But parking isn't great so I recommend parking a 1-2 blocks away.

Negative experience: the parking is terrible. There are a whole 15 spots reserved for the gym members,, NOT ideal

Negative experience: excellent equipment, nice airy work out space (upstairs, Club 16) She's Fit is downstairs, small and dark. Terrible location/parking. I have been a She's Fit member for about 7 years but no longer use this facility because it's very busy and parking is always a challenge.