Club16 Trevor Linden Fitness
Information about Club16 Trevor Linden Fitness
Opening hours
- sunday: 7h-19h
- monday: 5h-22h
- tuesday: 5h-22h
- wednesday: 5h-22h
- thursday: 5h-22h
- friday: 5h-21h
- saturday: 7h-19h
Our comment from FitFit Canada about Club16 Trevor Linden Fitness:
Welcome to Club16 Trevor Linden Fitness in Chilliwack, Canada! This premier fitness center is dedicated to providing a positive and supportive environment for all members, with a wide variety of equipment and excellent personal trainers. Users have highlighted several strengths of the gym:
- Exceptional Personal Trainers: Many members rave about their personal trainers, including Mahdi, Cayla, and Jaden, who are noted for their expertise, encouragement, and personalized workout plans that cater to individual needs.
- Clean and Spacious Facility: The gym is consistently described as clean, well-organized, and spacious, providing members with ample room to work out comfortably.
- Friendly Staff: The staff at Club16 is often commended for their friendliness and willingness to assist members, creating a welcoming atmosphere.
- Diverse Equipment: Members appreciate the variety of equipment available, ensuring that everyone can find what they need for their workouts without long waits.
However, some users have expressed concerns regarding:
- Customer Service Issues: A few members experienced frustration with the customer service, mentioning staff who appeared unapproachable or unhelpful at times.
- Contractual Concerns: There have been reports of dissatisfaction related to the terms of membership contracts and cancellation policies, which some find inflexible.
- Busy Environment: A few users noted that the gym can get crowded during peak hours, making it difficult to access equipment.
Despite these concerns, many members still highly recommend Club16 Trevor Linden Fitness for its exceptional trainers, clean facility, and supportive environment. Whether you’re new to fitness or looking to step up your routine, this gym offers a fantastic opportunity for growth and achievement!
Services, Machines and Guided Classes
Club16 Trevor Linden Fitness: Opinions
Fantastic experience: I started with Club 16 with the express purpose of getting a personal trainer. My trainer (Skyla Wade) is incredibly knowledgeable and educated. I began to see results very quickly. She has really impressed me and has refined my training. I have nicknamed her "the beast." She is worth every cent spent.
Hi Donnae, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you're enjoying your training sessions with Skyla Wade and that you're seeing such great results. It's fantastic to know that her expertise and dedication have made such a positive impact on your fitness journey. We truly appreciate your kind words and your 5-star rating. If there's anything else we can do to support you, please don't hesitate to reach out. Best regards, The Club16 Trevor Linden Fitness Team
Negative experience: For the better part of a year I have been trying to find an employee of Club 16 who can actually make a few obvious decisions based on feedback from their trainers, managers and myself. Machine 17 - pec deck - add another one - it’s constantly being used. The two butt machines taking up space as seen in my picture should be moved and replaced with hip abductor and groin machines as they have two sets in the women’s section yet nothing on the main floor. I’ve called head office and was met with dead ends, management or head trainers do not have the authority to make a move SO WHO THE HELL CAN ?!!!!!!!
Hi Joe, Thank you for taking the time to share your feedback with us. We sincerely apologize for the frustration you've experienced regarding equipment availability and the challenges in communicating your concerns. Your input is invaluable, and we understand the importance of having the right equipment accessible for all members. We are committed to ensuring a better experience for our members and will be reviewing your suggestions about the pec deck and the equipment layout on the main floor. We appreciate your patience and will work towards addressing these issues. Thank you for being a part of Club16 Trevor Linden Fitness. Best regards, Club16 Trevor Linden Fitness Team
Negative experience: This place makes it easy to join but nearly impossible to leave without stupid policies. Can’t cancel without paying extra fees etc. stay away!! It’s scammy af It’s basically a form of theft to keep taking fees after cancellation.
Dear Colin, Thank you for taking the time to share your feedback with us. We sincerely apologize for any frustration you’ve experienced regarding our cancellation process. Our goal is to ensure that our policies are clear and fair, and we regret that this was not your experience. If you have any further concerns or suggestions, please feel free to reach out to us directly at [email protected] as we'd love to discuss this further with you. Your feedback is invaluable to us as we strive to improve our services and ensure a positive experience for all our members. Thank you for bringing this to our attention. Best regards, Club16 Trevor Linden Fitness Team
Fantastic experience: Clean,organized, well layed out. Open space . No smells or weights left out. Much better than the Surrey central location. Just in chilliwack for the day I wish I could come to this gym every visit
Hi Kyle, Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your visit to our Chilliwack location. It's great to know that you found the space clean, organized, and well laid out. We take pride in maintaining a welcoming environment for all our members and guests. We hope to see you again whenever you're in town! Best regards, The Club16 Trevor Linden Fitness Team
Fantastic experience: I have been a member for about four months and have a fantastic personal trainer, Cayla. My experience has been very positive, and I highly recommend this place. Staff are cheerful, attentive and helpful. Being 80 my workouts have been carefully thought out and geared for an older person with the result that I quickly closed the gap between fat to muscle ratio. I am almost free of arthritic pain and can now walk for as long as I want without feeling tired. I can lift articles I used to think too difficult. Thank you Cayla for such a great time working out. The company should be very proud of you.
Dear Jane, Thank you so much for sharing your wonderful experience with us! We are thrilled to hear that you have had such a positive journey with Club16 Trevor Linden Fitness and that Cayla has made such a significant impact on your fitness and overall well-being. It's inspiring to know that your workouts have been thoughtfully tailored to your needs and have helped you achieve such remarkable results. Your kind words about our staff and your personal progress are truly appreciated. We are indeed very proud of Cayla and the entire team for their dedication and support. Your story is a testament to the positive changes that can come from a well-structured fitness program, and we are delighted to have you as part of our community. Thank you once again for your recommendation and for being an inspiring member of our club. We look forward to continuing to support you on your fitness journey. Best regards, Club16 Trevor Linden Fitness
Fantastic experience: Club 16 in Chilliwack had been amazing! I have been with the gym now for six months. The gym is extremely clean, well laid out and a vast selection of equipment and free weights compared to other gyms in the area. All the staff a friendly and always willing to help out. Being greeted by first name at a large gym before you even scan in is very impressive and just goes to show how the gym is managed. The last six months I have been training with Logan. He has been incredible to work with, he's extremely knowledgeable and you can tell he is truly passionate about his job and his clients. Logan explains everything in great detail so you understand what your working out and why you are. I can't say enough good things about him. Over all Club 16 has been great and I look forward to continuing my fitness journey there!
Hi Dylan, Thank you so much for taking the time to share your wonderful experience at Club 16 in Chilliwack! We're thrilled to hear that you've found our gym to be clean, well-organized, and equipped with a wide variety of equipment and free weights. It's fantastic to know that our staff has made a positive impression on you, and that being greeted by name has added a personal touch to your visits. We're especially delighted to hear about your training sessions with Logan. It's great to know that his knowledge, passion, and detailed explanations have made such a positive impact on your fitness journey. We'll be sure to pass along your kind words to him. Thank you for choosing Club 16, and we look forward to supporting you as you continue to achieve your fitness goals! Best regards, Club 16 Trevor Linden Fitness
Positive experience: I love it here however the women’s side is in desperate need of a second smithing machine. I spend half of my time here waiting for it to be free and there’s usually a queue of up to 3 people also waiting it’s really irritating.
Hi Katherine, Thank you for sharing your feedback and for your kind words about our fitness center. We're glad to hear that you enjoy working out here. We understand your frustration regarding the availability of the smith machine on the women's side. Your suggestion for a second machine is valuable, and we'll definitely take it into consideration as we look for ways to improve our facilities. We appreciate your patience and hope to continue providing a positive experience for you. Best regards, The Club16 Trevor Linden Fitness Team
Negative experience: I’ve been a member of club 16 for awhile now. Joined in Abby and moved to Chilliwack when they opened a year. Yes, prices are high less benefits, especially the no non-member friend allow from time to time. Still ok, the Chilliwack gym has new equipment and way nicer then Abbotsford club 16. But the staff in Abbotsford is at least friendly and cares, no mater if they can’t help you situation at least they try. The Chilliwack club 16 staff has lack of knowledge on their own system,not ready help unless your their friend or liked by them just like high school behaviour. But not all couple of the trainers and staff are good at their job, but most of them just straight up rude and stuck up (lol they don’t even like to smile on greeting and it’s funny how they try to avoid eye contact encase a question is asked ) Basically if someone is paying a fee for a service, a bare minimum good customer service is expected: but that seems to be missing. Other than that definitely good equipment and clean facility. JS
Dear J S, Thank you for taking the time to share your experience with us. We appreciate your loyalty as a member and your feedback regarding both our Abbotsford and Chilliwack locations. It's great to hear that you find the equipment and cleanliness of our Chilliwack gym to be satisfactory. However, we are genuinely sorry to learn about your concerns with the customer service at this location. Providing a welcoming and supportive environment is very important to us, and it's disappointing to hear that we have not met your expectations in this regard. Your comments about the staff's behavior and knowledge are concerning, and we will certainly address these issues with our team to ensure improvements are made. We strive to offer a positive experience for all our members, and your feedback is invaluable in helping us achieve that goal. Thank you again for your candid review. We hope to have the opportunity to improve your experience with us in the future. Best regards, Club16 Trevor Linden Fitness
Positive experience: Liking the convenience of the location and general layout. From the femal section only to mixed sections. The boxing sandbags in the mixed section are my hidden pleasure. Bring your own gloves or at least bandage your hands to protect them while hitting your frustration out of it. The trainers/ staff are nice and easy enough to reach if you need help. I love the recovery area with the massage bed, the redlight sauna, and the redlight chamber. All in separate rooms to give some privacy. Just not the massage bed, but that fine it is quiet anyway.
Hi Ramona, Thank you for taking the time to share your experience with us! We're thrilled to hear that you enjoy the convenience of our location and the layout of our facility, including the female-only and mixed sections. It's great to know that you find the boxing sandbags to be a hidden pleasure—excellent advice on bringing gloves or bandaging hands for protection! We're also glad that our trainers and staff have been approachable and helpful for you. The recovery area is designed to provide a relaxing and private space, so it's wonderful to hear that you appreciate the massage bed, red light sauna, and red light chamber. Thank you for your feedback, and we look forward to continuing to support your fitness journey! Best regards, The Club16 Trevor Linden Fitness Team
Negative experience: I visited the Chilliwack location with my daughter, who is a member. Initially, the representative told us it would be a $10 drop-in fee but then tried to charge us $20. I don't mind paying for it, but trying to double the fee is not correct and unprofessional. My name is Luis A.
Dear Luis, Thank you for taking the time to share your experience at our Chilliwack location. We sincerely apologize for the confusion and frustration you encountered regarding the drop-in fee. This is certainly not the standard of service we strive to provide, and we understand how this situation could be disappointing. We appreciate your feedback and will address this issue with our team to ensure clear and consistent communication about our fees in the future. Your experience is important to us, and we hope to have the opportunity to provide you with a better experience should you visit us again. Thank you for bringing this to our attention. Best regards, Club16 Trevor Linden Fitness
Fantastic experience: I really enjoy working out in this gym. I have been a member for about a year. I have been training with Dezrae, and she is AMAZING! She makes workouts fun. She is incredibly knowledgeable, and shares that during each session in a friendly and non-intimidating way. She knows the exact approach to be supportive, but also to push you to reach your goals. I feel so much more confident in my workout routines because of her.
Hi Amanda, Thank you so much for sharing your positive experience with us! We're thrilled to hear that you've been enjoying your time at our gym over the past year. It's wonderful to know that Dezrae has made such a significant impact on your fitness journey. Her ability to make workouts fun and her supportive approach are qualities we truly value in our trainers. We're delighted that you feel more confident in your routines and are reaching your goals. Keep up the fantastic work, and we look forward to seeing you at the gym! Best regards, The Club16 Trevor Linden Fitness Team
Fantastic experience: This is hands down the best gym we’ve ever been to. The staff are incredible.
Hi Matt and Leah, Thank you so much for your fantastic review! We're thrilled to hear that you consider Club16 Trevor Linden Fitness the best gym you've ever been to. Our team works hard to create a welcoming and supportive environment, and it's wonderful to know that our staff have made such a positive impression on you. We look forward to continuing to support you on your fitness journey! Best regards, The Club16 Trevor Linden Fitness Team
Fantastic experience: Absolutely love this place, staff is excellent and friendly. Looking for a place to get fit, this is your place
Hi Andrew, Thank you so much for your fantastic review! We're thrilled to hear that you love Club16 Trevor Linden Fitness and that our staff has made a positive impression on you. It's great to know that you find our environment friendly and supportive. Your kind words motivate us to keep providing the best experience for all our members. Keep up the great work on your fitness journey, and we look forward to seeing you around the club! Best regards, The Club16 Trevor Linden Fitness Team
Fantastic experience: I had an appointment to sign up here at the Chilliwack location on Friday with Jordan. He was very friendly and helpful, I decided to make another appointment with him for today with a friend so we could go over the clubs fitness trainers’ pricing etc. We arrived for our appointment and Jordan was on time and he went over everything very thoroughly! He was Awesome! We both recommend if you are going to sign up, definitely ask for Jordan, you won’t regret it!!!! Thank you Jordan, you deserve a raise :)
Hi Laura, Thank you so much for sharing your positive experience at our Chilliwack location! We're thrilled to hear that Jordan provided you with such friendly and thorough service. It's wonderful to know that you and your friend found the information helpful and that Jordan made such a great impression. We will certainly pass along your kind words to him. Your recommendation means a lot to us, and we look forward to seeing you both at the club soon! Best regards, The Club16 Trevor Linden Fitness Team
Fantastic experience: I finally decided to get a personal trainer to help with my weight loss journey. They paired me up with Jaden. He is great !! He is tough lol but thats what I need . If you’re looking to get a great personal trainer definitely ask for Jaden!!
Hi Vicky, Thank you so much for sharing your positive experience with us! We're thrilled to hear that Jaden has been a great fit for your weight loss journey. It's wonderful to know that his tough approach is exactly what you need to stay motivated and achieve your goals. We'll be sure to pass along your kind words to him. Keep up the fantastic work, and we look forward to supporting you every step of the way! Best regards, Club16 Trevor Linden Fitness
Positive experience: Clean, good equipment, and friendly staff. However... It is often so full that it's difficult to get proper use out of the equipment. If you are planning to go very early, very late, or before 3pm on a weekday you may be fine. Otherwise it can be difficult to get a full work out in. My husband has gotten so fed up with it he wants to switch gyms, unfortunately we have a contract for the year so he would have to pay a cancellation fee if he did. Consider if waiting for equipment is worth it for you, don't let the tours during slow hours deceive you.
Hi Sara, Thank you for taking the time to share your feedback. We're glad to hear that you appreciate our clean facilities, good equipment, and friendly staff. We understand how frustrating it can be when the gym is crowded, and we apologize for any inconvenience this has caused you and your husband. We are continuously looking for ways to improve our members' experience, and your comments are invaluable in helping us identify areas for improvement. We recommend trying our less busy hours, as you mentioned, to make the most of your workouts. Thank you for your understanding and for being a part of our community. If you have any further suggestions or concerns, please feel free to reach out to us directly. Best regards, The Club16 Trevor Linden Fitness Team
Negative experience: Staffs are friendly. Great place to work out. I am editing this from five star to one star because I booked for Hydro massage for 7:30 PM then they said someone is using. Asked me to wait couple minutes then I patiently waited then 7.40 someone else came then they said they can I rebook my appointment for next day so I wasted 20 minutes for nothing. So I hope next time Staff won’t prioritize for their friends, instead go with the policy.
Hi Jyothish, Thank you so much for your kind words and the fantastic rating! We're thrilled to hear that you find our staff friendly and enjoy working out at our facility. Your feedback motivates us to keep providing the best experience possible. See you at the gym! Best regards, The Club16 Trevor Linden Fitness Team
Positive experience: I like the new gym, new equipment which is nice, the two staff I see in the morning are friendly, I like how it has decent showers and lockers. Sometimes, I will have to unplug machines as gym had a power issue. I think resolved now. I don't love how you have to go into the mall to go into the gym. I with the back doors were entrance.
Hi Emily, Thank you for taking the time to share your experience with us! We're thrilled to hear that you enjoy the new equipment, friendly staff, and the facilities like showers and lockers. We apologize for any inconvenience caused by the power issue and appreciate your patience while it was being resolved. We understand your concern about the entrance through the mall and will certainly take your feedback into consideration. Your input helps us improve and provide a better experience for all our members. Thanks again for your review, and we look forward to seeing you at the gym! Best regards, The Club16 Trevor Linden Fitness Team
Fantastic experience: It's clean. Friendly staff. A large array of equipment. The She' FIT side is quite large with everything you need.
Thank you, Sonia! We're thrilled to hear that you enjoyed our clean facility, friendly staff, and wide range of equipment. We're glad you found everything you needed at our She' FIT side. We look forward to seeing you again soon!
Positive experience: I have been to a lot of gyms in Chwk. This is the one that I have enjoyed the most. First the space not only the amount of space in the gym but in the locker room (it's nice to have a place to lock your belongings up) The amount of equipment is the main reason I enjoy this gym. I very rarely have to change my workout because something is busy. I feel I am able to always get a workout in and done in a short amount of time. Cons - it can get busy and parking (being at a mall is a nightmare)
Thank you for sharing your positive experience at our gym, Mike! We're thrilled to hear that you enjoy the spaciousness of our facility and locker room, as well as the wide variety of equipment available for your workouts. We understand that parking can be a challenge at times due to our location in the mall, but we appreciate your feedback and will continue to strive to provide a great fitness experience for our members. We look forward to seeing you again soon for another productive workout!
Fantastic experience: Been going to this gym for about a year now, after bouncing between different places in Chilliwack I gotta say the atmosphere and equipment here is awesome!
Thank you, Deven, for your kind words! We're thrilled to hear that you've found our atmosphere and equipment awesome. We appreciate your loyalty and look forward to continuing to provide you with a great fitness experience at Club16 Trevor Linden Fitness in Chilliwack!
Negative experience: scammers
We're sorry to hear about your experience. Please reach out to our management team so we can address your concerns and work towards a resolution.
Fantastic experience: I started going to Club 16 to lose weight and get in shape. I love it here. I got a trainer who is named Cayla, she is amazing. She had made this experience welcoming and enjoyable. I don’t think I wouldl be where I am without her. I would recommend her 100%.
Hi Melissa, thank you for sharing your positive experience with Cayla at Club16 Trevor Linden Fitness! We're thrilled to hear that she has been instrumental in making your fitness journey welcoming and enjoyable. We appreciate your recommendation and look forward to supporting you on your continued progress. Keep up the great work!
Fantastic experience: Great gym, very clean, excellent equipment, and friendly staff. PT Cayla Unger is the best!
Thank you for the fantastic review, Jackie! We are thrilled to hear that you had a great experience at our gym. We will make sure to pass along your kind words to PT Cayla Unger. We look forward to seeing you again soon at Club16 Trevor Linden Fitness!
Fantastic experience: I'm giving 5-stars in this review not so much for the gym itself (though it's nice enough, and mostly a pretty great place), but for one of their personal trainers - Mahdi. I've been training with Mahdi since March. I've worked out in fits and starts in the past, but never really knew what I was doing. I always lost interest after a few months, and never got results. Mahdi's beginning to change all that. I'm starting to see results, and I'm getting stronger all the time. And he just has a way with people. He's kind, but still knows how to motivate, and push (man can he push!!). He's extremely knowledgable, without trying to impress you with how much he knows. He's patient, without being a pushover. And he understands that not everyone has 2 hours a day to spend at the gym, and so he's focused on what gets the best results. On top of all that there's just a down-to-earth wisdom about him that's hard to quantify. I guess what I'm saying is this: I've been seeing a lot of memes in my social feeds recently that say, "Maturing in the gym is..." and they add some great thing that they've learned through many years of trial and error experience. Mahdi's kind of a cheat code to cut through all that. I don't need to learn the hard way, because he's done all that. I just listen and watch, and I'm way ahead. He's really that good. And now I'm actually starting to LIKE going to the gym... maybe that's the best testimony of all of it.
Hi Mike, thank you for sharing your wonderful experience with Mahdi at our club! We're thrilled to hear about the positive impact he's had on your fitness journey. It's great to know that Mahdi's expertise, motivation, and personalized approach have helped you see results and enjoy your time at the gym. We'll be sure to pass along your kind words to Mahdi. Keep up the fantastic work, and we look forward to supporting you on your fitness goals!
Fantastic experience: Jaden is an amazing personal trainer. I had a rotator cuff and knee injury and within 2 months he has transformed my ailments, more so than any previous treatments I had with a physiotherapist. I now have full range of motion in my shoulder, less knee pain and more muscle tone in my legs! He is steadfast and focused and knows his field. I would highly recommend Jaden and will continue to train with him to build my fitness journey.
Hi Emma, Thank you for sharing your positive experience with Jaden, Emma! We're thrilled to hear about the progress you've made under his guidance. It's wonderful to see how his expertise and dedication have helped you achieve such great results. We look forward to supporting you on your fitness journey at Club16 Trevor Linden Fitness!
Fantastic experience: I have been using Mahdi for personal trainner super good feed back from Him teaching me with work outs and guide my way thew fitness to reach my goal that i want to achieve. Highly recommend any one to work with Mahdi !
Thank you for sharing your positive experience with Mahdi! We are thrilled to hear that he has been providing you with excellent guidance and support on your fitness journey. We appreciate your recommendation and look forward to continuing to support you in reaching your goals at Club16 Trevor Linden Fitness.
Negative experience: Just don't do it... Club 16 has the worst contracts ever. I had a horrible experience in Abbotsford, and Chilliwack is no better. Stay away.
We're sorry to hear about your experience, Jared. We value your feedback and will use it to improve our services. If you have any specific concerns you'd like to address, please feel free to reach out to our management team.
Fantastic experience: I decided after many years of going to the gym to up my game and get a fitness trainer. I think I lucked out by getting Ethan who pushed me each time and taught me an entirely new way of working out which in the end had great results. If you’re looking for a trainer I’d recommend getting Ethan.
Hi Dave, Thank you for sharing your positive experience with Ethan, Dave! We're thrilled to hear that he was able to push you to new heights and help you achieve great results. We appreciate your recommendation and look forward to continuing to support you on your fitness journey at Club16 Trevor Linden Fitness.
Fantastic experience: I started with club 16 about 3 weeks ago. I was very nervous to start as I am 48 years old and have some injuries. I started with personal training to help avoid injury and to help get started. my Trainer is Mahdi he has been great pushing me but taking my age and injuries into consideration. he is very good at communicating what we are working on and why. I would recommend Mahdi all day long he is very passionate about fitness and my personal goals. I Truly believe Mahdi is there to help change my life for the better thru fitness. Thank you Club 16 and Mahdi
Hi Mike, It's wonderful to hear that Mahdi has been such a valuable resource during your first weeks at the club. We're thrilled you found him communicative about fitness plans and motivating all the same. We take pride in empowering our members of all ages to feel comfortable, supported and successful within our walls. We appreciate Mahdi's dedication and are delighted to pass along such positive feedback. Keep up the great work and know we're behind you every step of the way!
Fantastic experience: Good staff, All type of equipments and lovely environment.
Hi Garry, Thank you for taking the time to share your experience with us! Our staff at Four Seasons Hotel Austin works hard to provide exceptional service and I'm happy to hear it was noticed during your recent visit. We take pride in offering a variety of amenities and equipment for our guests to enjoy, along with creating a lovely environment for relaxation. We hope to welcome you back soon for another wonderful stay!
Fantastic experience: We started training at Club 16 in January 2024 with our personal trainer, Mahdi and have nothing but great things to say about him and the gym. We have had such a great experience training with him and appreciate his knowledge. We were so impressed with the results Mahdi helped us achieve that our son wanted to join the gym and begin training too. We would highly recommend Club 16 & Mahdi as your personal trainer.
Hi Hollie, Thank you so much for taking the time to leave a positive review, we really appreciate it! We are thrilled to hear that you have been enjoying your training sessions at Club 16 with Mahdi. Their dedication and knowledge are just some of the reasons why our members see amazing results. We love hearing from satisfied customers and would like to thank you for recommending us to others. See you and your son at your next session!
Negative experience: As a worker in the customers service industry, I fully understand the importance of adhering to administrative instructions. However, the treatment received from a particular staff member and the manager on duty was far from satisfactory. Their demeanour was not only rude but also indifferent to the concerns of your gym members. I want to clarify that our decision to cancel our memberships ( 4 of us cancelled as a result of this treatment today April 24/24 ) is not due to the gym’s regulations. Rather, it is a direct result of the poor service and lack of empathy we experienced. It was disheartening to realize that this gym, which we had come to view as a place to work out with friends, seemed more focused on business than on accommodating its members. I sincerely hope that the administration will invest time in customer service training to prevent such disappointing experiences in the future. We have found other gyms where the service and kindness are far superior. While not everyone at your gym has treated us poorly, Sam has been great, today’s experience felt overly strict and rude while the “manager” hid in the back room!
Hi Cam, Thank you so much for taking the time to leave us a review. If you haven't already done so please reach out at [email protected] as we'd love to further connect with you. All the best.
Negative experience: !!!—This gym is a total scam—!!! Now, I'll tell you why you should absolutely stay away from this place with the incidents I've experienced. 1- EVEN IF YOU HAVE A VIP MEMBERSHIP, THEY DON'T ALLOW YOU TO BRING YOUR FRIENDS TO THE GYM AND DEMAND $20 FROM YOU FOR THAT I'm a VIP member of this gym. Today, I wanted to bring a friend who lives in Richmond to work out, and they charged my friend $20, saying it's because they live more than 30 km away. Do all my friends have to be in places like Hope Agassiz? The most ridiculous thing I've ever seen. Then I said if you have such a stupid rule, change my VIP membership to Basic membership since I don't need it anyway. They told me I have 2 unpaid "bi-weekly" invoices and I have to pay $85 or they won't change my subscription. When I asked where these 2 debts came from, stating that I signed up and paid the first payment 3 weeks ago. "Sorry, you have 1 payment due, it's $44," they said. 2- IF FOR SOME REASON, LIKE ME, NO MONEY IS TAKEN FROM YOUR BANK, THEY WRITE YOU A $23 "late fee" AND YOU ARE NOT INFORMED ABOUT THIS IN ANY WAY When I found out I owe $44, I asked for the reason, and they told me it's a $23 "late fee." Definitely a scam gym. It was the worst experience of my life. Nowhere was it said about "late fee" or "only friends within 30 km can use the gym," and it's not mentioned on their websites either. Oh, and if you ever want to cancel, you'll pay an $80 cancellation fee. Now, based on the information I've given you, would you want to come here? I canceled my subscription immediately and didn't want to deal with these scammers anymore. Finally, the staff are like robots and don't help you at all, all they know is to say "these are our rules." A disgraceful, terrible place. Just don’t come HERE Either go Planet or YMCA much better than here.. I moved from YMCA to here but noticed that was really big mistake… UPDATE 1 : Today I was called by a manager named "Raynal" and he spoke to me very politely and kindly, but unfortunately he said that these are the rules of the gym and he cannot remove this "late fee" clause from the signed agreement. As a sign of sincerity, he said he removed the two late fees I previously paid. But then he said I have to pay $98 to terminate my membership at the gym. I told him that when I signed up for the gym, I chose a different package to avoid paying this cancellation fee, but he said that package becomes active after 45 days. He also said that if I don't pay, it will affect my credit score. In short, I thank manager Raynal for being polite and for now showing me the agreement that should have been shown and explained to me when I signed up, instead of lying to me "when I asked" and providing me with the information now, and for being kind to me. The manager's attitude was good, but I UNDERSTAND ONCE AGAIN TODAY THAT THIS GYM IS TOTALLY A SCAM. IF YOU ARE THINKING OF SUBSCRIBING, TAKE A VERY CLOSE LOOK AT THE AGREEMENT YOU WILL SIGN. I PAID $200 TO THIS GYM FOR 1 MONTH. Just so you know.
Hi There,, Thank you for your review. Could you kindly reach out to us at [email protected] as we'd love to speak to you on what has transpired. Thank you.
Fantastic experience: I am writing to express my profound appreciation for the exceptional service provided by Mehdi, one of your esteemed personal trainers. As someone who values health and fitness, but isn’t the most well-versed in the gym/fitness realm, I have to say - I have had the privilege of working with several trainers in the past, but none have matched the level of dedication, expertise, and personalized attention that Mehdi consistently delivers. From the moment I embarked on my fitness journey with Mehdi, it was evident that I was in the hands of a true professional. His profound knowledge of exercise science, coupled with his ability to tailor workouts to suit my individual needs and goals, has been nothing short of remarkable. Whether it’s strength training, cardiovascular workouts, or flexibility exercises, Mehdi exhibits a mastery of various fitness modalities that ensures a well-rounded and effective training regimen. What truly sets Mehdi apart is his unwavering commitment to his clients’ success. He doesn’t just go through the motions of training sessions; he invests himself fully in each session, pushing me beyond my perceived limits while ensuring safety and proper form. His motivational demeanor and encouragement have been instrumental in keeping me motivated and focused, even on the toughest of days. Furthermore, Mehdi possesses exceptional communication skills, which are crucial in establishing a strong trainer-client relationship. He listens attentively to my concerns, preferences, and feedback, and incorporates them seamlessly into our training sessions. His ability to explain complex exercises and concepts in a clear and concise manner not only enhances my understanding but also empowers me to make informed decisions about my fitness journey. Beyond his technical expertise, Mehdi exudes a genuine passion for helping others achieve their fitness goals. His enthusiasm is contagious, creating an uplifting and energizing atmosphere during our sessions. Whether it’s celebrating milestones, overcoming obstacles, or simply sharing a laugh, Mehdi fosters a supportive and nurturing environment that makes every workout enjoyable and rewarding. Moreover, Mehdi’s professionalism and reliability are exemplary. He consistently arrives punctually, prepared, and ready to deliver a top-notch training experience. His attention to detail, from keeping meticulous records of progress to providing valuable nutritional guidance, demonstrates his dedication to ensuring comprehensive support for his clients’ overall well-being. In conclusion, Mehdi is an invaluable asset to your team. His exceptional skills as a personal trainer, combined with his genuine care for his clients, make him a standout professional in the fitness industry. I am immensely grateful for the positive impact he has had on my fitness journey, and I have no doubt that he will continue to inspire and empower countless others to achieve their health and wellness goals. Thank you for providing such an outstanding individual to guide and support me on my path to fitness excellence.
Hi Calvin, Firstly, we would like to extend our deepest gratitude for taking the time to write such a detailed and glowing review of your experience with Mehdi. We couldn't be more thrilled to hear about the exceptional service you've received and the positive impact that Mehdi has had on your fitness journey. It is wonderful to learn that Mehdi's dedication, personalized approach, and profound knowledge in exercise science have made a significant difference in your workouts. At Club16, we are committed to not only providing quality training but also to fostering strong trainer-client relationships built on effective communication and mutual respect – precisely what Mehdi exemplifies. Your acknowledgment of Mehdi’s ability to push you beyond your limits while focusing on safety, form, and motivation echoes our ethos of personalized fitness excellence. It's heartening to know that our efforts to create an uplifting, supportive, and energizing atmosphere have contributed to your enjoyment and success. Rest assured, your review will be shared with Mehdi and our entire team, serving as a wonderful testament to his professionalism and passion. We are incredibly proud to have him as part of our team, inspiring and guiding clients like you towards achieving health and wellness goals. We look forward to continuing to support your fitness endeavors and hope every session with Mehdi brings you one step closer to your goals. Thank you once again for your kind words and for choosing us as a partner in your fitness excellence.
Fantastic experience: Pretty nice club. Susan was very helpful getting my membershipgoals met. Nice to see her working out as hard as we do! Keep it up Susan! Cameron has been my PT for several weeks. Pretty knowledgeable guy. Highly recommend him as a personal trainer.
Thank you so much Jason!
Fantastic experience: The team has done an amazing job keeping this place looking new. The gym is clean and tidy. Logan at the front is always welcoming. I am training with Rey; his knowledge and expertise are beyond anything I’ve ever experienced. He understands the body mechanics really well and is able to work around my needs. Definitely would recommend this gym and if you are looking for a trainer, ask for Rey!
Hello there, Thank you so much for your wonderful review! We're beyond thrilled to hear that the cleanliness and upkeep of our facilities have met your expectations. Keeping our gym in top-notch condition is a priority for us, and it's rewarding to know it's appreciated. A big shout-out to Logan for his warm welcome every time you visit - we'll make sure he gets the recognition he deserves. It’s team members like him who create the friendly atmosphere we all cherish. Training with Rey seems to have been a game-changer for you, and we couldn't be happier about that. Rey's deep understanding of body mechanics and personalized training approach is something we're incredibly proud of. We'll pass along your high praise to him for the remarkable work he's doing. Your recommendation means the world to us and encourages us to keep providing exceptional service. If there's anything else we can do to enhance your gym experience, please don't hesitate to reach out. Stay fit and happy!
Fantastic experience: More important than the top notch facilities, the manager Raynal Naidu really cares about the people going to the gym. I’m never compelled to online review anything, but my recent dealings with him left me impressed enough to name check him online. Honest, fair, self reflective and a good listener. If you ever need to discuss any gym matters with him, I advise you to not be shy and approach him, it’s definitely worth your time and he will make you feel legitimately considered.
Hi Marty, Thank you for taking the time to leave us such a wonderful review! We are thrilled to hear that our facilities have met your expectations, but even more so that our manager, Raynal Naidu, made such a positive impression. We take great pride in providing a space where our members feel valued and listened to, and it's managers like Raynal who help make that possible. Your kind words underscore our commitment to not just great facilities, but also to a staff that truly cares. We'll be sure to pass your compliments on to Raynal, and we encourage you to keep the feedback coming. Thanks again for being a part of our gym community, and for sharing your experience with others!
Negative experience: So the gym is huge, clean and has a decent variety. Nothing you wouldn't expect from something new and this size. One thing I didn't like was that I didn't see any clocks/ timmers around. The real reason im throwing up a two star was because I was not allowed to complete the three day trial when I showed up at 5am. Most gyms give you a seven day trial.
Hi Brooks, Thank you for taking the time to share your thoughts with us. We are pleased to hear that you appreciate the spaciousness, cleanliness, and variety our gym has to offer. Your feedback about the lack of clocks and timers is invaluable, and we’ll certainly consider adding more around the gym to enhance our members' experience. Regarding the trial period, we apologize for any misunderstanding and inconvenience you faced. Our intention is always to provide guests with the full experience of what our gym has to offer, and we regret that we fell short of this commitment in your case. We would love the opportunity to make this right for you. Please contact us directly at [[email protected]] so we can extend your trial period and discuss any other concerns you may have. Our goal is to ensure you are completely satisfied with your gym experience, from your workouts to our customer service. Thank you again for your review, and we look forward to the opportunity to serve you better.
Fantastic experience: Amazingly beautiful gym with a ton of new and great machines and amenities. It’s always pretty clean, tidy and has great space to move around without feeling too crowded, even when there are a lot of people inside. I searched all the local gyms to see their space before joining and this one was the best by far. Especially for the price it’s a no brainer. My old criticism would be getting an equal amount of plates per free weight machine so you don’t have to constantly go to other machines to get the weight you need
Thank you so much for your glowing review! We are thrilled to hear that you find our gym both beautiful and well-equipped with plenty of room to move around. It's wonderful to know that you recognize the effort we put into keeping the space clean and accommodating, even during our busiest times. We're also glad that you took the time to compare local gyms before joining us; it means a lot that you find our gym stands out in terms of facilities and value for money . Your satisfaction is our priority, and we aim to provide the best for our members. Regarding your suggestion about the free weight plates, we appreciate your constructive feedback. Ensuring that each machine has an equal number of plates should contribute to a more seamless workout experience. We'll look into this matter and strive to make the necessary improvements. After all, it's details like these that help us grow and serve you better! Thanks again for choosing us and for sharing your thoughts. We are constantly working to improve and your input is invaluable. Should you have any more suggestions or need assistance, please don't hesitate to speak with our staff. Keep enjoying your workouts!
Fantastic experience: I just completed 24 sessions with Desrae Timmers. She was encouraging, fun and very knowledgeable. I am 71 years old and I believe I accomplished what I signed up for which was to become stronger and have better balance. She very patiently showed me how to use the workout equipment properly and formulated a plan to reach my goals with 4+ workouts. I was very happy to be paired with such a sweet, patient personal trainer. Trevor Linden Club 16 fitness is lucky to have her.
Hi Maureen, Thank you for taking the time to share your experience with Desrae Timmers at Trevor Linden Club 16 Fitness. We're thrilled to hear that you enjoyed your sessions and felt supported in reaching your goals to become stronger and improve your balance. Your positive remarks about Desrae's patience, knowledge, and encouraging nature are deeply appreciated. We're proud to have her on our team and glad she could make your fitness journey enjoyable and successful. Proper use of workout equipment and goal-oriented plans are pivotal to us, and it's great to see that reflected in your sessions. We're committed to providing an environment where our clients, of all ages, can thrive and achieve their health objectives. Your satisfaction means everything to us! Please continue to stay strong and balanced, and if there's anything more we can do to enhance your fitness experience, don't hesitate to reach out. We hope to continue being a part of your fitness journey!
Positive experience: Susan was very welcoming and helpful when getting me signed up for a membership. I now have personal training with Mahdi, 2x per week, and I really enjoy it. He is very knowledgeable and willing to work and adapt certain exercises/movements based on my abilities and needs.
Hello there! We're overjoyed to hear about your positive experience with our gym, and we want to deeply thank you for taking the time to share your thoughts. It's fantastic to know that Susan's warm welcome made your signup process a breeze—hospitality is one of our cornerstones. Also, your commendations for Mahdi truly brighten our day! His dedication to personalizing your training sessions exemplifies our commitment to individual progress and adaptability. We believe that everyone's fitness journey is unique, and having a knowledgeable trainer who can tailor workouts to your specific needs is invaluable. Ensuring that you enjoy and benefit from every session is our top priority. Your success and satisfaction are what inspire us to keep improving our services. We hope to continue being part of your fitness story for a long time to come. Thank you once more for choosing us as your partner in fitness. Keep up the great work, and here's to achieving all your health and wellness goals! Wishing you strength and happiness,
Fantastic experience: Club 16 Chilliwack has an incredible atmosphere! Personal Trainer Mahdi is always open to chat and give insightful tips pertaining to muscle growth, weight loss and diet. He clearly has passion for the fitness lifestyle. I look forward to seeing him and his colleagues when I come to club 16 Chilliwack!
Hi Kolton, Thank you so much for the glowing review! We're thrilled to hear about your positive experience at Club 16 Chilliwack and especially grateful for the shoutout to our personal trainer Mahdi. His dedication to discussing muscle growth, weight loss, and dietary tips - and his passion for fitness - are what we pride ourselves on. It's reviews like yours that really make our day and motivate us to continue providing excellent service. We can't wait to welcome you back, and we'll be sure to pass on your kind words to Mahdi and the rest of the team. See you soon! Warm regards,
Negative experience: Hard to reach & don't answer their messages on Facebook inquiries
Hi Rhea, Thank you for your message, please reach out to us at [email protected] and we'd be happy to help!
Fantastic experience: Mahdi and Rey are the most professional and wonderful trainers I’ve had the pleasure of working with.
Hi Emilio, Thank you for your kind words and recognition,. We are delighted to hear that Mahdi and Rey made an impact on your training experience! Of course, as trainers constantly improve additional anecdotal feedback/corroboration is always encouraged with regard to relating any room for improvement which we'll gratefully accept at any time. Thanks again!
Fantastic experience: My personal trainer, Mahdi, has been very supportive and knowledgeable. I highly recommend him!!
Thank you for your positive review, we are so glad to hear that Mahdi has been providing you with excellent support and knowledge during your training sessions. We believe that having a dedicated personal trainer can make all the difference in achieving your fitness goals. We'll be sure to pass along your kind words to Mahdi and our entire team. Keep up the great work!
Fantastic experience: Has great experience thanks to Mahdi
Hi Adrian, Thank you so much for taking the time to leave us this positive review! We're delighted to hear that you had a great experience with us, and Mahdi will definitely be thrilled to see your appreciation. It's our goal to ensure every encounter with our team is as helpful and enjoyable as yours was. We look forward to serving you again! If you need anything else, don't hesitate to reach out.
Fantastic experience: Loved my session with Mahdi! He's very knowledgeable and makes me feel very comfortable! Thanks again!
Hi Brett, We're absolutely thrilled to hear about your positive experience with Mahdi! Knowing that he made you comfortable and shared his knowledge effectively really brightens our day. Thank you for taking the time to leave such a wonderful review. We can't wait to pass along your kind words and look forward to serving you again. Thanks again for choosing us!
Negative experience: Its ridiculous how i can DRIVE A CAR ON A HIGHWAY before stepping foot in trevor linden fitness. Even with my parents signature i wasnt allowed in for a trial unless i was 19. Very angry and dissapointed. Anytime Fitness is much more welcoming and allowing for gym memberships.
Hi Logan, Thank you for taking the time to write us a review, we appreciate the opportunity to correspond with you. We understand your frustration and apologize for the inconvenience this has caused. Our legal agreement and waiver, require anyone in BC to be 19 years of age and up. We will take this feedback you have shared and forward it to our management team.
Fantastic experience: A huge thank you to Susan for the warm welcoming and assisting in setting me up at this gym! She is very educated and takes time to thoroughly explain all processes and any questions you may have. Best gym in Chilliwack in my opinion. Kind staff, clean and new equipment, and I love the women’s area ❤️
Thank you so much Jessica! We appreciate you for taking the time to share your kind words with us.
Fantastic experience: It’s awesome
Thank you so much for the 5 stars!!!
Fantastic experience: This is a great gym. It’s spacious and well stocked with good quality equipment. The staff are friendly and always willing to help. Special thanks to Susan for helping me get motivated to get back in the gym.
Dear Alyssa, Thank you so much for sharing your positive experience with us! It's delightful to hear that our gym meets your expectations and that you're enjoying the variety of high-quality equipment we offer. We take pride in creating a spacious and welcoming environment for all our members. A special shoutout to Susan here as well—she will be thrilled to know she played a role in reigniting your gym motivation! We're fortunate to have dedicated staff like her who go above and beyond. We can't wait to welcome you back for more workouts. Here's to many more energized and productive gym sessions with us! Warm regards, Club16
Positive experience: The equipment is fairly diverse and pretty nice to have that kind of variety. I find the staff there to be hit and miss. More than twice we have booked time slots in advance for usage of the red light sauna and had them give away our time when we come (on time) to use it. The she’s got area is really a plus. I have gotten a strange vibe from one or two of the staff… just a bit of attitude and not really making eye contact when I’m trying to ask questions. But for the most part they seem ok. It doesn’t help that nobody that works there seems to be over 25 perhaps it’s just the attitudes of the younger generation idk.
Hi Steph, Thank you for taking the time to review your experiences at our facility. I am pleased to hear that our equipment has met your expectations and that you appreciate the variety we offer. I apologize for any inconvenience you may have experienced with booking time slots for the red light sauna. Our goal is always to provide exceptional service and it seems like we missed the mark during your visits. I will make sure to address this issue with our staff and ensure better communication when handling time slot reservations. In regards to any rude behavior or lack of eye contact from our staff, I want to assure you that this is not acceptable behavior and does not align with our company values. We are continuously training our staff on proper customer service etiquette and will use your feedback to improve in this area. Thank you for alerting us about these issues, as we are always looking for ways to improve and provide a better experience for our guests. We value your patronage and hope to see you again soon.
Negative experience: I have been a member of Club16 for the past 3 years. But never felt any kind of discrimination before as I felt yesterday at this location. Sure, the gym is nice but the staff isn't. Just be careful when you sign the contract. Customer service is pathetic.
Hi Ankit, We are incredibly disappointed to hear about your recent experience at our Club16 location. It is our goal to provide a welcoming and inclusive environment for all of our members, and we apologize that you did not feel that way during your visit. We take discrimination very seriously and will address this matter with our staff immediately. In regards to your contract, we strive to have clear and transparent communication with our members at all times. If there was any confusion or concerns you had when signing up, we would be more than happy to discuss them with you in person. Please contact us at [email protected] Thank you for being a valued member of Club16 Trevor Linden Fitness. We hope to have the opportunity to earn back your trust and provide you with the exceptional member experience we are known for.
Fantastic experience: Nice
Thanks so much, Jay!
Fantastic experience: Excellent spotless facility! Has all the equipment I require and much more which makes it very easy to change up my routine. My routines are planned by Dezrae, the most effective personal trainer I have ever had!! And I have had quite a few being sixty plus years old. The recovery section with a massage bed, red light, sauna bed and tanning booth are a great way to end my workout sessions! And they are all included in the very reasonable membership cost! Join, enjoy and be healthy and fit! Ask for Dezrae by name.
Hi Jeff, Thank you very much for your glowing 5-star review! We are elated to hear that you have been enjoying all amenities Club16 Trevor Linden Fitness has to offer, including our top-notch equipment and facilities. We are especially proud to have Dezrae on our team, providing exceptional personal training services. We appreciate your loyalty as a valued member and we hope to continue providing you with the best fitness experience possible. Thank you again for choosing Club16 Trevor Linden Fitness and we can't wait to see you again soon! Stay fit, happy, and healthy! ️♂️♂️
Fantastic experience: love
Thank you so much!
Fantastic experience: I am so excited to start my fitness journey at Club 16 Chilliwack!!! I am so impressed with the excellent, professional, transparent clear communication of Susan… Thanks Susan and Club 16 Trevor Linden Fitness for facilitating such an awesome club for the people of Chilliwack ✌️
Hello Sudhir, Thank you for your wonderful review! We are delighted to hear that you are excited to start your fitness journey with us and that you have had such a great experience communicating with Susan. We pride ourselves on providing excellent and transparent communication with our members, and we will definitely pass along your kind words to her. We can't wait for you to join us at Club 16 Trevor Linden Fitness in Chilliwack! See you soon!
Fantastic experience: Great gym and very clean
Thank you for taking the time to leave a review, we are thrilled to hear that you enjoyed your experience at Club16 Trevor Linden Fitness! Our team takes great pride in maintaining a clean and welcoming environment for all our members. We hope to see you back soon!
Fantastic experience: I started personal training. However because of my work hours I found it had to continue with the program. Rey was very helpful and helped place me with Jade. I am Thankful Rey went out of his way to find me a class that fit my day better. Jade is very good at what he does on top of being positive and outgoing. He pushes you and is inspiring even at his young age. His stretching program at the end is a huge help and the stretches he guides you through are of professional level. If anyone is looking to start training I would highly recommend Jade . You'll feel and look better.
Hi Maritza, Thank you for your kind words about our staff, Rey and Jade! We are so glad we were able to help you find a better fit for your busy schedule, allowing you to remain with your personal training program. We appreciate the feedback that Jade is doing a great job! He always strives to motivate while also pushing people to reach their goals. We are pleased his stretching class has created an incredible end to your training session. Thank you again for giving us the opportunity to enrich your life with physical fitness.
Fantastic experience: I’ve been training with Jaden since October and the results are impressive. I had a shoulder injury (car accident 15 years ago) and thought at 51 (and various treatments later) that I would just have to live with a painful and weak shoulder but because of my PT - I’m honestly pain free - and went from not being able to do one pushup to doing 3 sets of 12 - no problem!! And on another very positive side note - I went from a size 10 to a size 4 without completely having to give up eating out or enjoying a glass or 2 of wine (on Fridays!!) (ok and sometimes Saturdays lol) Jaden has a very doable, and easy to follow nutrition guide! Listen all you gorgeous 50 year olds out there… don’t believe all the menopause “stories” - you can get in shape!! You can lose weight!! You will sleep better!! And you will rock those high waisted jeans! Just sign up with Jaden as your trainer and have a blast getting in shape!! See you at the gym!
Hi Heidi, Thank you for your 5 star review of C16 Trevor Linden Fitness! We’re thrilled to hear that our staff and Personal Trainer Jaden have had such a great impact on both of your experience here. It means the world to us that you are so pleased with the fitness direction we’ve been able to provide you. We look forward to seeing you at the club and asking us even more about how we can continue helping you reach and exceed your health and wellness goals. Thanks for recommending us, we deeply appreciate it!
Fantastic experience: I joined in September. Love the She fit section. Staff is friendly and helpful. I recently started training with PT Jaden. He’s very knowledgeable and fun to work with. He provides lots of info about eating well to start and assesses your individual abilities. He makes sure you’re doing exercises safely and effectively. Every session you’re working hard. I always find the sessions go by so quick and are a lot of fun. If you’re just beginning or looking to up your game I’d recommend Jaden.
Hi Nina, Thank you for your review and for choosing to join C16 Trevor Linden Fitness! We are delighted that you're passionate about taking care of your health, especially with our new She Fit section. It's absolutely terrific that you had the opportunity to experience our talented Personal Trainer, Jaden. We take pride in having her as part of our amazing team here at C16 and are so pleased to know she was able to help you increase strength and confidence. We always love receiving such positive reviews from our members! We are committed to continually delivering excellent services and results-oriented training experiences for all of our members and always encourage feedback on how we can improve. Please let us know if there’s anything else we can do for you in the future, as we would be more than happy to help. Thank you!
Fantastic experience: I went into Club16 really needing to turn myself around, as I found it hard to really motivate myself to do anything. I was eventually paired with Jaden who really pushes me to get better. He is both professional and personable when training, and seems to really enjoy when his clients are doing well. Would absolutely recommend him to anyone looking for a trainer!
Hi Jacob, Thank you for sharing your experience at Trevor Linden Fitness! We're thrilled to hear that Jaden provided such an outstanding service and helped motivate you to reach your fitness goals. We strive to create an environment in which people can exercise in a safe and secure place while having the encouragement and support of our top-notch trainers. It's our goal that each person leaves feeling inspired, supported, and ready to take on their challenges. We understand that anyone investing in their health requires trust and motivating guidance from a qualified and knowledgeable coach so we’re delighted to know that Jaden took care of you every step of the way. We appreciate your sharing your experience with us - both by leaving your review here and in considering us for membership.
Fantastic experience: Susan is super informative and was awesome to deal with. Beautiful gym, and tons of clean great equipment - a huge ladies only section and the members are all super friendly!
Hi Melanie, We appreciate your five star review, Susan! We are grateful for you taking the time to share your experience with us and the Trevor Linden Fitness community. It sounds like you were able to take advantage of our variety of amenities that make for an enjoyable fitness experience. Our friendly members and staff make Trevor Linden Fitness a great place to stay active. Thank you for being part of our special TLF family!
Fantastic experience: Excellent personal trainer Cayla Unger Proactive and always ready to support Great Club facilities
Hi Sonal, Thank you so much for your review, we appreciate it! We are so glad to hear that you had such a positive experience with our personal trainer, Cayla Unger. Our teams strive to meet the highest standards in serving customers and Cayla is an excellent example of this! We are also glad that you appreciate the great club facilities. We continually make efforts to ensure our customers satisfaction, and we are delighted that you had such a pleasant experience at Trevor Linden Fitness. Thank you again for your feedback and your patronage.
Fantastic experience: November 2024 - I celebrated my one year Trainerversary with Jaden Towson this month. I am strong. I know what to do in the gym. I can walk! I can’t imagine life without the gym. I have a whole new set of skills to stay strong for the rest of my life. I moved training to the morning. What a great way to boost my spirits and energy for the day! I’m hopeful. Best investment I’ve made in my health in my life. Thank you, forever, to Jaden. You’ve given me my life and future back. August 2024 - riding bike everyday in central Oregon (20-40kms). 40km ride yesterday with my daughter - impossible last year!. No cartilage in my knees. No cortisone shots. No NSAIDs. Thank you, to my personal trainer, Jaden Towson at Club 16 in Chilliwack. He really gets it! Training with Jaden 2x per week since November 2023. Update July 2024: Continued improvement. 14 Personal Records! I’m back paddle boarding and ride my e-bike up Promontory! Couldn’t do it last summer. New life! Update June 2024: Continued Improvement! - I’ve been working out with Jaden for 7 months and although I continue to have daily knee discomfort, I rarely take pain killers (3x in 7 months). I used to take multiple a day. My physio measured my knees - extension is now 0 degrees on each leg and flexión at 117 and 121 degrees. I can leg press 140lbs (started at 20lbs). I can do squats with increasing weight (couldn’t do any I started) and I can push and pull the sled. My orthopaedic surgeon was shocked at my improvement and said he rarely sees people in my condition improve. I’ll still need knee replacement on both knees someday, but I’ll be strong for the recovery when it happens. I’m absolutely grateful for Jaden’s coaching and these improvements. I have grown to love my time in the gym with Jaden Towson. Highly recommended. 50 stars! November 2023 - Joint pain? Me too. I joined Club 16 because my husband was "encouraging" me! I paid for personal training for the same reason, although I suspected (for me) it would be a waste of my time and money. My knees have no cartilage left due to osteoarthritis. I live in pain. I am facing replacement surgery at "too young" of an age. For 10 years, I've avoided weight-bearing exercise. My trainer, Jaden Towson introduced me to a whole new world of regression training and strengthening/stretching for my specific situation. He adjusted the exercises for my limited ability. i couldn't BELIEVE I could do them - and without pain! He has changed my outlook on the future as my knee pain has decreased, my flexibility continues to increase and my strength increases. For the first time in a decade, I feel hopeful that I can walk and be mobile well into my older years. Along with his expertise, Jaden has a winsome personality. He's full of hope and laughter. I like being with him. I look forward to my workouts with him and bought another round of sessions. I wish I had purchased the max number of sessions when I joined. Jaden believed FOR me when I had truly lost hope. At first, I found his vision endearing, "naïve" ,but now, I know that his vision for my future WILL be my reality. He could see it when I could not. I'll always be grateful to him for this. Each week, I believe it more as I see myself improving. Exercises can't rebuild cartilage, but they sure do build the muscles to support my knees and mobility. I'm learning what I can do for the rest of my life to support healthy joints and grow stronger than I've ever been before. On top of this, he gives me nutrition support. Since I was at the end of my rope, I promised to follow everything he asked of me. It's really a game changer. I feel amazing! For me, this was a situation I stumbled into - for you, it could be an intentional plan for your own future and health. You'll never regret the time spent with Jaden Towson. Ask for him specifically and enjoy the process. He is a good man.
Hi Sharon, We are so pleased to hear that Trevor Linden Fitness, and especially Jaden Towson, has helped improve your overall well-being, Kristen! It is wonderful to hear that you feel hopeful for the future and it is amazing that you have experienced pain relief through our services. We strive to help our members find joy in exercising as whole body wellness is an essential part of a happy lifestyle --and it's clear Jaden excels at providing his clients with uplifting support and motivation. We know their dedication makes all the difference in our members reaching their full potential and we couldn't be happier to hear how successful your sessions have been! Please do not hesitate to reach out if we can be of any further assistance.
Negative experience: Mia who works at the front desk is a horrible employee, your booking for any of the services doesn't matter as she let's anyone use them even if they aren't booked. I understand the gym is new but get some decent employees
Hi Matthew, Thank you for taking the time to provide your review of Trevor Linden Fitness. As a company, we strive to provide an exceptional customer experience every time, and we apologize that your experience did not meet this standard. We understand that it is our dedicated team that makes this possible, and as such take any negative feedback around our staff seriously. We do have established procedures in place at our club to ensure members correctly book into their desired sessions and in advance, and we'll be taking steps to ensure all of our front desk staff are fully familiar with them. We hope that when you come back for future visits, you have an enjoyable experience using the services Trevor Linden Fitness provides.
Negative experience: Very disappointed, signing up was great. Check bank statement when canceling they have been taking payment since October . I wouldn't recommend telling staff because they told me they would email themself and take care (nothing happened) and here we are month$ later. Dec 8 Update! Just got email saying they were going to continue to take payments out of account. I asked for manager from Kayden answering the phone who informed me he wasn't sure when a manager would be in since they are not on a schedule?!? I asked for managers name and after I believe Kayden made one up and he said Mike and wasn't sure what day or time he would be in for me to contact? Thanks for making this VERY DIFFICULT! BE SURE TO LOOK OVER CONTRACT AND DONT TAKE TGE SALESPERSON WORD BECAUSE YOULL NEVER SEE THEM AGAIN DUE TO TURNOVER RATE! TOXIC WORKPLACE!!! Wish they would give people behind desk more backup so Kayden doesn't have to take on managerial tasks and say he doesn't know the managers name because the turn over is so bad. No wonder why Trevor Linden has been trying to pull his name out of this Trainwreck.
Hi Nikee1, We apologize for the unexpected charges on your bank statement.. Please let us know if there is anything else we can do to rectify the situation at [email protected] and we can look into what happened further with you.
Fantastic experience: I've been going to Club 16 since Orange Theory shuttered it's doors. The place is amazing! It's huge, all the equipment is brand new and the staff are great. They are all young but very friendly and never fail to great you coming in or leaving. One of the best parts of coming here is all the people I knew from Orange Theory as well as people that I work with all come here.
Hi Rick, Thank you so much for taking the time to share your experience at Club16 Trevor Linden Fitness, it's excellent to hear that we have been able to provide an environment that allows you to stay connected with both old and new friends! Our number one priority is creating a supportive, welcoming atmosphere and it's fantastic to know we've done just that. We're also thrilled to have been able afford you with new, state-of-the-art equipment and we're delighted that our helpful staff has made your experience even more enjoyable. We will be sure to pass on your kind words and we hope that if any of your co-workers are yet to join us, they'll be inspired by your review. We look forward to seeing you again soon!
Negative experience: Long walking distance from the parkade-gym entrance
Hi Moein, Thank you for your review of Club16 Trevor Linden Fitness! We are glad to hear that you have attended and appreciate your feedback. We understand that the long walking distance from the parkade-gym entrance can be less than ideal. Please know that we highly value our members' experience and will take your comments into consideration as we continue to strive towards excellence. Thank you for your loyalty and for being a part of our fitness community.
Negative experience: Signed up with Connor and was told that I could change my contract to the lower priced option any time I wanted. Filled out paperwork as electronic signature was only option and was emailed a copy later that day to find out he lied and now stuck in a 12 month contract even thou I never once used the tanning or massage chair. Definitely misled into thinking an easy switch was possible by Conner and feel taken advantage of as in the beginning I didn’t want the extras but was told this was easy option to change. Do not sign with this Club 16 in Chilliwack, BC.
Hi Sharon, Thank you for your honest review, we apologize if you feel misled by Connor during the contract process. We want to ensure all of our members feel security in their membership and are not taken advantage of. We will look into your experience and ensure that our staff are following the proper processes and procedures when it comes signing members up for contracts. We also want to ensure that all our members understand their terms and conditions before they sign up for any agreement. If you have any questions or concerns please do reach out and a member of our team will be glad to help. Thank you again for taking the time to provide your feedback, it is essential to helping us improve going forward.
Fantastic experience: Amazing gym and the girls area is so good!
Hi Rose, Thank you so much for your kind words, Rose]! We're thrilled you enjoyed your experience at Club16 Trevor Linden Fitness. We strive to maintain a motivating and friendly environment that makes working out the best part of your day! It's wonderful to hear that our ladies-only area was especially enjoyable for you. We can't wait to have you back soon. Keep up the great work!
Positive experience: Love my new gym. They are clean, kind and friendly. I have had no issues with this gym. I’m new to gyms as well I used to just workout at home but decided to give this a shot. By far the best choice I made. Clean locker rooms, bathrooms, gym. Over all 9/10 experience. Would highly recommend to a friend. Staff are nice and informed.
Hi Mackenzie, Thank you for your kind words and excellent rating! We appreciate you taking the time to review us and are so pleased that you had a great experience. Our staff works extremely hard to make sure every visit exceeds our members' expectations and it definitely sounds like we achieved this with you. We love hearing about our members’ positive experiences and feedback; it's what motivates us to keep striving for excellence every day. We hope that you continue to enjoy Club16 Trevor Linden Fitness and we look forward to seeing you again soon.
Fantastic experience: I am really enjoying the Chilliwack Club 16 facility. Lots of room to move, everything is clean, and there’s a good variety of equipment. The staff and trainers I’ve interacted with have been great, happy to help you out. I have recommended Club 16 to friends and family, and I’d be happy to do so again.
Hi Erin, Thank you for taking the time to leave us a review, we really appreciate it! We are delighted to hear that you're enjoying your experience at our Chilliwack Club 16 facility. We strive to provide a clean and spacious environment with the variety of equipment and amenities needed for a complete fitness experience. It’s fantastic to see that our staff and trainers have made such an impression on you as well – thank you for recommending us to your friends and family, we look forward to welcoming them into our club in the future.
Fantastic experience: Super clean environment and the staff are very helpful, thank you to Susan for explaining everything so clearly for me!
Hi Ceridwen, Thank you for your review of Club16 Trevor Linden Fitness, we are delighted to hear that you enjoyed your experience. It is our mission to make sure our customers feel welcome and informed when they enter our facility, so it is gratifying to know that was the case during your visit. We appreciate you taking the time to mention Susan--she will definitely be thrilled to hear that she made a positive impact on your visit. We sincerely look forward to seeing you in the gym again soon!
Fantastic experience: I’ve been going to this gym since it opened at the beginning of summer. Right from the start I was impressed with the new facilities that have something for everyone. I’ve been working with my trainer, Rey, for a few months now and I’ve been SO impressed with his expertise and experience… he’s taken the time to analyze and understand where my deficits were and I am feeling so much more confident AND pain free! Now I feel like I can progress. I highly recommend this facility.
Hi Marci, Thank you for your detailed review of Club16 Trevor Linden Fitness! We're so pleased to hear that you are enjoying our new facilities and the expertise of your trainer, Rey. At Club16 Trevor Linden Fitness, we take great pride in providing a gym experience that caters to all levels and interests. We're also always humbled by the presence of our team of experienced trainers, who truly care about helping to provide a positive fitness experience for our members. We look forward to continuing on this journey with you as you make progress toward your physical goals! Thank you again from everyone here at Club16 Trevor Linden Fitness.
Negative experience: Hey! I called to sign up for 6 weeks with a trainer. Was sooo excited to take this step....it's now day three and still waiting for the trainer to call. Thanks a lot! I registered elsewhere.
Hi Luana, Thank you for your review, we are going to look into this matter for you and get in touch with you and fix this immediately.
Fantastic experience: I am in my late fifties and I was able to get a personal trainer Ray has helped me get through a lot of things
Thank you for choosing Club16 Trevor Linden Fitness and for taking the time to review us. We are thrilled you had a positive experience here! It's great to hear that our personal trainer Ray was able to help you get through some trials and tribulations. We take pride in having staff who strive to provide excellent service and ensure our members have the best experience, so your kind words are very much appreciated. We hope to welcome you back soon!
Fantastic experience: The gym, red light therapy and sauna are amazing !!!
Hi Karen, Thank you for your positive review of Club16 Trevor Linden Fitness! We are so happy to hear that you're enjoying our gym facilities, red light therapy, and sauna. Our goal is to provide an amazing wellness experience every time our guests come through our door- we're glad to learn our team has been successful in achieving this. Please continue to let us know if there is anything more we can do for you. We value the opinions of our members and take all feedback into account as we strive to make Club16 the best it can be. Thank you again for taking the time to spread the word about your great experience!
Fantastic experience: Friendly staff, clean, and awesome personal trainer!
Hi Leah, Thank you for taking the time to leave a review about your experience at Club16 Trevor Linden Fitness. We are so happy to hear that you found the staff friendly and the facility clean. Our personal trainers and group fitness instructors strive to provide excellent service to our clients, and we are grateful that your experience was so positive. We sincerely appreciate your kind words and we hope you continue to visit us soon!
Fantastic experience: 10 days away from my 79th birthday and I have had an excellent experience at Club16. Lost nearly 20 lb Bonus!
Hi Jeanette, We are thrilled to hear that your experience at Club16 Trevor Linden Fitness has been excellent in the lead up to your 79th birthday! To have lost nearly 20 lbs is an amazing accomplishment and we are so proud of you. Your dedication and hard work clearly shows in the results you have achieved. We hope to be part of your fitness journey for many years to come! Thank you for taking the time to share your positive experience with us, it means a lot to us. Congratulations again on your impressive progress towards reaching and maintaining your wellness goals. Here’s to enjoying all life has to offer at 79!
Fantastic experience: I started personal training with Dez at club 16. It has been a absolute game changer. Her trainings are always organized and well articulated. Plus she always makes it a fun time. The space is cleaned regularly and organized, lots of new equipment and machines I haven’t seen the other gyms. You name it they have it. On top of this there is a lady section which makes everybody feel nice and welcome. Absolutely no complaints for this gym!! Staff is always welcoming and attentive , answering any questions you may have. Hands-down, the best gym I ever been to.
Hi Charmaine, Thank you for leaving such a wonderful review for Club 16 Trevor Linden Fitness! We are humbled to have played a part in your journey, and it makes us so happy to see the positive impact our team has made on your experience. It was our pleasure to offer Dez's organized trainings and we're thrilled that with each session, you had a fun time too! We believe that cleanliness is key at the gym, so we’re delighted to hear you noticed the extra effort we put into tidying up the space as often as possible. We are glad that the Lady Section was a part of what made you feel welcome, comfortable and cared for. And thank you for taking note of all the cutting-edge machines and equipment available at our gym – helping in making it one of the best gyms around! From everyone at Club 16 Trevor Linden Fitness, thank you and we hope to very much see you again soon.
Negative experience: Nice clean gym so far. Service from the young staff is definitely sub par, lacking customer service skills to say the least. When walking in you may or may not be greeted if they are not on their phones or talking to each other. Definitely not a welcoming environment from the staff.
Hi Rashad, Thank you for taking the time to review Club16 Trevor Linden Fitness. We strive to ensure that our facility is well-maintained and enjoyable for all of our guests and I'm glad you noticed this! That said, customer service from our staff is very important to us and we apologize if your interaction with them did not reflect that. We place a high value on maintaining a friendly and welcoming environment so that our customers can have a pleasant experience while at the gym. I have passed your feedback along to the managers in charge of training our staff, so we can make sure they improve their interactions with future customers like yourself. We hope that you will give us another chance in order to experience the level of service that we strive to provide. Please reach out to me directly if there's anything else we can do for you. Thanks again for taking the time to share your feedback!
Negative experience: Terrible Experience at Club 16 Chilliwack - Discriminatory Policies I recently had the displeasure of attempting to visit Club 16 Chilliwack with my son for a drop-in workout, and I am utterly disappointed with the way we were treated. This review aims to shed light on the discriminatory and inconsistent policies that this facility has in place. First and foremost, it's important to note that I had already reached out to the corporate office after our initial encounter with this issue. I was reassured that as long as my son was accompanying me, we could pay the drop-in fee and use the facilities together. So, with these assurances in mind, we decided to give Club 16 Chilliwack a second chance. To our dismay, our second attempt to pay for a drop-in visit was met with the same refusal and unjust treatment. It is deeply frustrating to encounter such inconsistency and disregard for their own stated policies. I am appalled by the lack of professionalism and the way in which this situation was handled. We were made to feel unwelcome and singled out, which is entirely unacceptable for any establishment, let alone a fitness facility that should promote inclusivity and a welcoming environment for all. The fact that my son and I were denied access to the gym on two separate occasions, despite corporate confirmation that our situation was in line with their policies, is inexcusable. It demonstrates a clear lack of communication and a failure to adhere to their own guidelines. I strongly advise potential customers to think twice before considering Club 16 Chilliwack as their gym of choice. The inconsistent policies and discriminatory treatment that my son and I experienced were disappointing and unprofessional. It is my hope that this review serves as a warning to others who may encounter similar issues, and that it prompts the management of Club 16 Chilliwack to reevaluate their policies and improve their customer service to ensure fairness and inclusivity for all patrons.
Hi Dave, Thank you for your review of Trevor Linden Fitness Club 16 Chilliwack. We're sorry to hear you encountered discriminatory and inconsistent policies on visits. We strive for the best guest experience possible, so this is far from the standard we should be meeting. Your feedback has been passed on to our corporate office, and we will use this as an opportunity to learn and grow. We apologize that we were not able to deliver the expected level of hospitality, and if there is anything we can do in the future to make up for it please let us know. We take your feedback seriously and remain committed to providing a welcoming atmosphere and experience for all guests at each of our locations.
Positive experience: The gym is brand new. They do have a few things to work out with things like buggy treadmills, but it is loaded with great options for working out and recovering. The memberships are very reasonable compared to many other gyms in the area.
Hi Rod, Thank you for taking the time to review our Club16 Trevor Linden Fitness facility, we really appreciate it! We are so glad that you enjoyed our gym and all of the great options for working out and recovering available in the space. We agree that our memberships are very reasonable compared to many other gyms in the area, and we strive to ensure that everyone is a satisfied customer. We apologize if you encountered any buggy treadmills, as we take issues like these seriously and will do all we can to fix them promptly. Thank you again for your kind words, we hope to see you back soon!
Negative experience: Extremely unhelpful staff. I asked to pay extra for a 2 week pass as I was leaving the country and they were so unhelpful said my only option was 2 months and there was nothing that could be done. All they do is stand around talking to each other when you enter. Do yourself a favour and go somewhere else
Hi Lou, Thanks for taking the time to review Trevor Linden Fitness. We're sorry that your experience wasn't the most positive. Our staff and customer satisfaction are top priorities, so we regret to hear that you were disappointed in the service you received. We'll certainly use your feedback to improve our service going forward with more specific training and support for our team members. We realize it can be difficult to coordinate travel plans, especially with a limited time frame, and we value our members' flexibility in these situations. In general, we do offer two-week membership passes while still maintaining the most affordable rates possible for everyone visiting or relocating to the area. Our door is always open and we'd love another chance to provide you with a welcoming atmosphere at TLF. Please feel free to reach out if there's anything else we can do for you in the meantime.
Fantastic experience: I love the gym but m a truck driver so I don’t have a permanent schedule the only drawback of the gym is that it’s not 24 hours
Hi Vishal, Thank you for your review of Club16 Trevor Linden Fitness! We're glad to hear that you love our gym and it's a great fit for your fitness needs. We understand it can be challenging to find time in your busy schedule and do apologize that we currently don't offer 24-hour service. However, we continuously evaluate how best to serve our members with offering a high value, but value pricing facility. Thanks again for letting us know about your experience at Club16 Trevor Linden Fitness - please don't hesitate to reach out should you need any assistance from us.
Fantastic experience: Great staff , very friendly and accommodating. Excellent gym lots of equipment and never too busy
Hi Kyle, Thank you for your positive review of Trevor Linden Fitness. We’re so glad to know that our friendly staff and gym have made your visits enjoyable. Our knowledgeable team is devoted to providing you with the best service possible and we’re delighted that this came through in your experience. We strive to ensure every guest feels welcomed and comfortable at our gym, so we appreciate you sharing how much you liked the atmosphere here. Additionally, we are thrilled to hear that our extensive equipment selection is helping you reach all of your fitness goals. Please let us know if there is anything else we can do to help make your visits even better. Thank you again for choosing us!
Positive experience: Very nice brand new gym so there's tons of new equipment, lots of room, a she's fit area for women, massage beds and tons more. So really the gym portions is great. The not so great parts are the horrible hours each day, the fact that the entrance is inside the mall sl if you go late, the mall security leaves one door open at the end of the night, good luck figuring it out. I've also seen on a few occasions, the late night staff running around and playing on each piece of equipment then not cleaning them. But in all honesty, please get some better hours for this place. It's 2023 and most gyms are 24/7.
Thanks for taking the time to review Trevor Linden Fitness. We're sorry that your experience wasn't the most positive. Our staff and customer satisfaction are top priorities, so we regret to hear that you were disappointed in the service you received. We'll certainly use your feedback to improve our service going forward with more specific training and support for our team members. We realize it can be difficult to coordinate travel plans, especially with a limited time frame, and we value our members' flexibility in these situations. In general, we do offer two-week membership passes while still maintaining the most affordable rates possible for everyone visiting or relocating to the area. Our door is always open and we'd love another chance to provide you with a welcoming atmosphere at TLF. Please feel free to reach out if there's anything else we can do for you in the meantime.
Positive experience: Gym is good, but staff is not very pleasant. When asked a question they looked like they were annoyed and wanted to get rid of me as soon as possible. Hire a friendlier staff!
Hi Vera, Thank you for sharing your experience with Club16 Trevor Linden Fitness. We understand how important it is to have friendly and helpful staff, and appreciate your feedback to help us continue to improve our customer service. We take customer feedback very seriously and all of the comments we receive are taken into account when making decisions about training and developing our team. We will be sure to give special attention to this particular concern you raised, and strive towards providing a more pleasant experience in the future. Thank you again for taking the time to review us and we look forward to welcoming you back soon!
Fantastic experience: Great staff that is helpful when needed and the atmosphere there is beyond amazing....no judgment when you come in.
Hi Ed, Thank you so much for your review of Club16 Trevor Linden Fitness! We strive to make sure our members and guests feel welcomed as well as supported at all times. We are thrilled to hear that you experienced both the atmosphere and staff to be warm and inviting - this is exactly what we wish for every individual visiting our club! Thank you again for posting such a pleasant review, it truly means a lot.
Negative experience: Did not enjoy the vibe of the gym. Some front counter staff were bordering on rude and not interested in good customer service. Decided to cancel my membership which has been a complete nightmare. It is costing almost $200 in fees because of the 30 day notice and buyout charges!!! That is beyond extreme.definitely read the fine print on the contract.Not a good image for Trevor Linden when customers are treated this way and ripped off financially.
Hi Deb, Thank you for bringing us your concerns and we apologize if our staff did not make the best impression on you. We strive to ensure customers feel welcomed and valued in our clubs, and we regret that this was not accomplished during your recent experience with us. We are sorry to hear that canceling your membership has become a difficult challenge. Our fee structures are outlined at the onset of a customer's contract and should all fees be due upon cancellation we do provide effective means of dispute resolution if necessary. We are here to support our customers, so please don't hesitate to contact us directly as soon as possible for help resolving any issues related to cancelling your membership or dissatisfaction experienced while visiting one of our gyms.
Fantastic experience: Kudrat was very easy to learn the information on club 16 and recommend her for booking your appointment.
Thank you for letting us know about Kudrat's great service! We are committed to providing outstanding customer experience and it sounds like she exceeded your expectations. We are delighted to hear that learning about our services was no trouble at all thanks to Kudrat's helpful advice. She will definitely be acknowledged for her excellent work. We would love to have you back soon in case you need more information or book an appointment. Please don't hesitate to reach out with any questions or concerns and thank you again for choosing Club16 Trevor Linden Fitness!
Fantastic experience: Very big and clean facility with knowledgeable staff. One of the staff with Rainbow hair had exceptional customer service and answered all my questions tyvm!
Thank you for your visit to Club16 Trevor Linden Fitness, and especially for taking the time to provide feedback! We are delighted to hear that you found our facility clean and spacious. We are especially pleased that you noted our knowledgeable staff members, especially one with rainbow hair, for their exceptional customer service - it's invaluable feedback like this that lets us know we're on the right track. Provide warm thanks to our staff from all of us here at Club16 Trevor Linden Fitness! We strive to continuously improve our amenities and customer service so don't hesitate to reach out if there is something else we can do in the future. We look forward to your next visit!
Fantastic experience: Amazing equipment and staff! Logan took especially great care at showing me around the gym and making sure I was comfortable with my options :)
Thank you for your kind words and review, ! We are very happy to hear that you enjoyed your experience with Logan at Club16 Trevor Linden Fitness. Our goal is to make sure all our members feel welcome and comfortable when using our facilities. Logan's focus on this front truly shines through - his attention to detail and friendly service is much appreciated by us and our members. We're glad you mentioned the great variety of equipment in our gyms! We aim to provide equipment that meets the needs of everyone so you can reach your fitness goals. Thank you again for sharing your positive feedback, we hope to welcome you back soon!
Fantastic experience: This is one of the best gyms I’ve ever been to. Lots of room, plenty of machines. Never bumping into anyone or waiting for a station. Excellent facility
Hi Devon, Thank you for your 5 star review of Club16 Trevor Linden Fitness! We are delighted to hear that you love our spacious facility and never have to wait for a machine. Our team strives to provide a quality experience each time you come in so it is wonderful to hear that your experience with us was positive. We look forward to seeing you again soon!
Fantastic experience: It’s a great place to workout, and the staff is great. My personal trainer Robbie makes a personalized plan for each session that is equally as challenging as it is fun, as someone who is getting back into the swing of things that’s exactly what I need. This was one choice I won’t regret making, and the price isn’t going to break the bank
Thank you for such a thoughtful review of Club16 Trevor Linden Fitness, we truly appreciate you taking the time to leave your feedback. We're delighted to hear that you and your personal trainer Robbie had a rewarding experience in our gym. We take pride in offering an engaging and varied based program tailored to our guests needs as customer satisfaction if priority for us. It's important to us that our members get the most out of their experience with us, so we are pleased to know that what we have on offer has been beneficial in your fitness journey. We look forward to being part of helping you reach more of your goals! Thank you again for spending some of your valuable time with us and choosing Club16 Trevor Linden Fitness as your exercise home.
Fantastic experience: The club is new with all new equipment. Both the She’s Fit and regular gym are massive! I especially love that the women’s club has most of the equipment as well, including turf! Mia at the desk was great! Super helpful and knowledgeable.
Thank you for taking the time to review your experience with Club16 Trevor Linden Fitness. We are so pleased that you are experience such a positive atmosphere since opening our new facility! We always strive to staff our desks with helpful and knowledgeable individuals and hence we are delighted to hear how Mia assisted in making your visit a positive one! She will be greatly appreciated knowing that her efforts have been recognized. Once again, thank you for leaving your thoughtful review and we look forward to seeing you next time!
Fantastic experience: 3 weeks at this gym and I am very glad to have made the switch. The entire team here is really approachable, friendly and ready to show you the ropes at any time. I definitely recommend this gym.
Thank you for taking the time to share your positive experience at Club16 Trevor Linden Fitness, we are very happy that you decided to make us your new gym home! Our team puts a lot of effort into making our guests feel welcomed and supported during their visit, so it means a lot to hear such great feedback! We'd love to have you as part of the Club16 family for many more weeks of health and wellness. If there's anything else we can do for you, please don’t hesitate to reach out. Thanks again!
Negative experience: Here is an update after training here for a period of time; the equipment is very good; the staff is young and inexperienced and needs to be more aware and involved in some of the behaviour of members on the floor; lack of gym etiquette; too much talking not enough training, too loud with no consideration for people who are there to train; staff need to address this and correct this type of behaviour. To be frank; some of these people do not belong in a gym as they have no interest in training, they are just there to disrupt and cause problems. Staff need to tell these people to quiet down and if they need to be told multiple times cancel their membership and remove them; it is not fair that people who want to train have to put up with undesirables. UPDATE: Due to the poor training environment I cancelled my membership after a few weeks; I had paid up front for the year and all fees but only received $53.30 back when I cancelled; BE AWARE OF THE CONTRACT YOU ARE SIGNING…To pay for a full year plus all fees and only get $53.30 back after training for a few weeks seems unfair; I don’t appreciate being treated this way and I DO NOT RECOMMEND THIS CLUB.
Thank you for taking the time to review your experience at Club16 Trevor Linden Fitness, it's very valuable feedback for us. We certainly understand your sentiment about those who are less than respectful of others in our gym and I want to assure you that this kind of behaviour will not be tolerated. Our staff is trained on using intervention techniques when addressing disruptive behaviour and our goal is to maintain a safe and enjoyable environment for everyone. We take pride in our commitment to providing the best experience possible at our gyms. We will certainly look into your feedback and continue to strive towards an atmosphere that promotes concentration, effort and support. Thank you again for bringing this to our attention!
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Chilliwack Landing Leisure Centre
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