Information about Anytime Fitness
K7C 2T7, Carleton Place
Opening hours
- sunday: 0h-0h
- monday: 0h-0h
- tuesday: 0h-0h
- wednesday: 0h-0h
- thursday: 0h-0h
- friday: 0h-0h
- saturday: 0h-0h
Our comment from FitFit Canada about Anytime Fitness:
Anytime Fitness in Carleton Place is a well-regarded gym known for its friendly and knowledgeable staff who create an inviting atmosphere. Many users praise the clean and spacious environment that enhances the workout experience. The gym offers a good variety of top-quality equipment and numerous fitness classes, catering to all fitness levels. Members appreciate having access to the gym 24/7, allowing them to exercise at their convenience. The sense of community here is strong, with many members forming connections with both staff and fellow gym-goers.
However, there have been reports of customer service issues and frustrations with the personal training program, particularly regarding scheduling and communication. Some users have expressed concerns about membership billing practices, citing a lack of transparency. Despite these challenges, many still recommend the gym due to the overall positive environment and the variety of classes available.
Services, Machines and Guided Classes
Anytime Fitness: Opinions
Positive experience: Good customer service in the end. Would be 5 star if they had phone service. Overall would do it again
Negative experience: If I could give zero stars I would and would advise no one to ever use this service. When I first signed up for personal training I was matched with someone very unprofessional, he would show up late or not show up at all, cancel at the last second, had no plan behind his training with me, and was then no longer employed by them so I had to be matched with someone else. I was charged numerous times when not authorized, I had been told it would be bi weekly but I was charged weekly numerous times, and was told it was no an error on their end and they refuse to refund me. Unprofessional service, rude staff, and misleading. They don't inform you when your contract is done, and continue to bill you knowing you do not wish to continue your membership once your contract ends, and pretend they didn't know.
Fantastic experience: Nice environment, clean, staff are very nice and knowledgeable. I’ve went to a lot of gyms its in the top
Fantastic experience: Great clean gym. Staff is also great.
Negative experience: The overall gym is fine. Adequate equipment and such. My issue is management, or lack there of. AF CP ask members for extra $ every couple of months a year for upgrades. They do that at the same time they cancelled their tv service because it was too expensive. Now there is no tv at the gym and AF CP still asks their members for more money. In fact i emailed the manager about this on two occasion's and they could not be bothered to reply. Also, to return my FOB after cancelling my membership was a hassle too. Upon returning it, the deposit is not automatically refunded. I had to speak to numerous people to ensure this happened. Also, AF CP consistently runs out of sanitizer for the equipment during their “slower” times. I am very disappointed in this gym’s customer service and lack of follow up. Spend your money on another gym with actual change rooms
Negative experience: Horrible gym. They targeted my black girlfriend and I. Said some very ignorant things. I wouldn't go here. Very rude and ignorant.
Fantastic experience: Everything about the gym is good
Fantastic experience: Roy Ramonal gave me a great consultation and helped create aplan I can follow and is realistic. Thanks again Roy!
Thank you Barry.
Fantastic experience: I can't say enough nice things about the Carleton Place Anytime Fitness location. Starting with the staff, they are all incredibly kind and welcoming, always greet you with a smile, and willing to help you should you have any questions or concerns. The equipment is top of the line and a great variety to choose from. It's also the only gym in Carleton Place that your membership comes with access to thousands of other locations around the world. 10 out of 10 would recommend.
Thank you so much for the kind words Jordan!
Fantastic experience: I could not say enough good things about this gym! The staff is incredible and they are all so genuinely kind and helpful. You will honestly feel like a part of the “family” at this gym! It was bittersweet when I moved away recently and had to cancel my membership after being a member for many years. I can say that the cancellation process was easy and seamless as well! I would 100% recommend this gym!
Thank you Cindy, we hope you return someday
Negative experience: Cannot cancel members at gym not even the one you signed up at
We cannot find this name in our database otherwise we would provide instructions on how to proceed with a cancellation at your home gym.
Fantastic experience: Very professional and clean
Hi Laura, thank you for posting your positive review. Our team here at Anytime Fitness is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.
Fantastic experience: I love this gym. Always clean, staff is very friendly. Great fitness and yoga classes too.
Thank you Aaron, glad to have you as part of our AF family. I will pass on your comments to our team- they will appreciate the kind words.
Positive experience: Very clean and convenient... good value
Thank you Pete
Fantastic experience: A great gym! The staff here are super friendly, knowledgeable and accommodating! There are tons of classes included in your membership, a nice big open weight section, and good variety of equipment!
Hello, thank you so much for the positive review :)
Fantastic experience: Great place to work out! This is a gym for beginners and experts, literally EVERY-BODY comes here to workout. The staff is kind, friendly, INVITING, and knowledgeable. They are equipped with some of the best Personal Trainers, who are also so encouraging, kind, and helpful. The gym is equipped with an amazing variety of workout machines, as well as a very spacious and open free weights section! You won't regret joining the AF family here in C.P!
Thank you Kaylana, we are glad you joined us!
Negative experience: I was stuck in a rut when I decided to try a personal trainer on October 2022 at Anytime Fitness in CP for 3 months. I informed Dimitri from the start that if there was no change in inches or pounds I won’t continue with my membership/trainer. I was assigned a trainer, that was cancelled, then assigned another one which was also cancelled until I finally got one that stayed. Everything was good (I thought), everyone was friendly, my personal trainer Jenna was well trained and seemed to care about my progress . We got to know each other, talked about family, how our weekends went, someone you can confide in, like family. Well after the 3 months there was basically no change in my progress so I informed Dimitri that I would be cancelling and to let me know when he was in the office so I could drop off the door faub. I received no response, nothing! Then I messaged my trainer , Jenna, to let her know and said sorry it didn’t work out and (I thought she cared because she said she did)even though it didn’t that I would like to keep in touch if possible. Again, No response!Nothing! I guess they have to care when you’re paying their salary but once you cancel it’s like you didn’t even exist. I really took our friendship to heart. It was my first experience with a personal trainer in all my 60ish years. I won’t make that mistake again! So disappointed. I can’t and won’t speak for all staff at CP Anytime Fitness but be aware and don’t get personal . ************************************** This is a reply to your unbelievable response to me. Excuse me? Who are you to respond with the untruth? Most companies will go out of their way to communicate with their customers to get the truth and ask why they were unhappy with the service. Maybe in future you should try believing in your customers instead of putting the blame on us due to a poor review. Not very professional.
Dmitri actually did respond about the fob on May 11, he did not receive a response from you. You were given a free membership while you were training as we tried to fit everything into your budget. You cancelled sessions often even though Jenna tried very hard to motivate you to get in for them, she often spoke to you outside her work hours including many times on weekends, continuously trying to convince you to not give up. Then you gave up. regular exercise is intended to bring long term health benefits and not immediate results. It is unfortunate that you feel we are to blame for your unrealistic expectations.
Fantastic experience: I joined this gym in September of 2022 after moving to Carleton Place. So far I am loving it. Mainly I attend the classes offered as well as personal training once a week. Compared to previous chain gyms I have been a member of it is smaller but still has a great selection of equipment. Enough that even when busier there are machines and space available. The sense of community here is also wonderful. All the instructors know you and the people who attend the classes interact with each other and make the class more fun. There is a sense of accountability and belonging when you walk in the door.
Awesome, thank you Jordan, we are thrilled you are enjoying the gym
Fantastic experience: Staff are friendly, knowledgeable and helpful! Love this gym! Great equipment and tons of classes all included in your membership!
Thank you so much for the kind words Colleen
Fantastic experience: Great Staff
Thank you Dastaan :)
Fantastic experience: Great gym, great staff, and great environment
Thank you James
Fantastic experience: A top quality gym with a friendly, welcoming environment, and staff. Has a great variety of equipment that's well maintained, suitable for whatever style work out you have planned. When I am not able to train at home, I have a nice, convenient backup place to get things done. Never a hassle to get access to equipment, and always decent alternatives if what you want to use is occupied. I generally just get in and get out, mind my business. But from my general observations I can see that it's got a very welcoming and chill community of people and staff. Glad I discovered this place, keep up the good work.
Thank you for the review Nelson, we will pass on your comments to staff
Fantastic experience: I have not worked out in years and was nervous to go to a gym. I did it, I signed on for a year and I am very comfortable here and the staff I have met so far are very pleasant, they work with you and your limits. I am very pleased and highly recommended Anytime Fitness. They go above and beyond to make you feel comfortable Amanda is a excellent trainer, that works with you within your comfort zone
Thank you Nancy, we really are glad you decided to join us
Fantastic experience: Instructors for group fitness are excellent here, as well as the trainers. Lots of space and great equipment.
Thank you Robert, Kyla has done an exceptional job assembling the best Group fitness team in town. We appreciate you being a member sir.
Negative experience: Just a heads up to anyone giving good reviews, attempt to quit this gym once your contract ends and then get back to me
Fantastic experience: I am a new member and had a wonderful orientation with Skylar. She was knowledgeable, warm and knew what I needed in a workout! The gym is very clean and comfortable to work out in! I love that they have so many classes to choose from!
Negative experience: EDIT: My membership was immediately cancelled for writing this review on Facebook! Write a bad review to get yours cancelled too! Worst gym in Carleton Place. They tried to weasel out of sign up promotion deal for a free month. Terrible customer service and dirty gym. $66/mo for mediocre at best - go with the Heritage for local workouts or into Kanata for a chain gym.
Fantastic experience: Anytime Fitness in Carleton Place is great. It's clean, organized, and spacious. Open 24 hours is a bonus, although I usually go after work. They have lots of different machines for cardio and weights. The classes are awesome, ranging from pilates, yoga, total body, and in the fall they are starting a martial arts type of workout. The staff are super friendly and knowledgeable and the personal trainers know their stuff. The Class instructors are da bomb!!! The gym-goers are friendly, willing to chat, explain an exercise or help with a machine or spotting. I've been going for 9 months, doing a combination of weights, cardio and classes, and I can't say enough good things about this gym.
Thank you Troy, your feedback and business are very much appreciated.
Fantastic experience: Love all the different class options, yoga, pilates, bootcamp, step, strength and cardio! Basically there is a class for every style and every level. No excuses.... go check them out!
Thank you Steph, I think Kyla is looking to add more come September too!
Fantastic experience: There is something to be said about small town gyms. Anytime Fitness is a great place to work out at. All of the staff are extremely friendly and are always to help out!!
Thank you Jordan for your feedback and business, we strive to always have fun at this gym!
Fantastic experience: Best gym I have been part of by far!! Welcoming atmosphere and excellent classes with different variety for all fitness levels. Kyla is amazing and all her instructors are motivating and very dedicated to help you get to your fitness goal. Highly recommend!
Thanks Louise for the feedback and yeah - we have assembled a tremendous team of Group Fitness Instructors.
Fantastic experience: I recently joined this gym and absolutely love it! Anytime Fitness in Carleton Place has so much to offer! Great atmosphere, amazing staff and training, lots of awesome equipment and super fun classes!
Thank you Anna, Our staff have fun everyday and love sharing that with members like one big family!
Positive experience: Unfortunately they refuse to give pricing without booking a sales meeting. Lack of transparency means I will just join another gym. There are two gyms in the area that are both better (in terms of equipment and facilities) so if the 'budget' option won't give me a price, that leads me to believe they're not a budget option, and I'll go to one of the better gyms.
That is unfortunate you will not see the gym before deciding. We are at a loss to understand how you have concluded other gyms have better equipment when you won't come in to have a look. We hope you decide to check us out someday as most gyms is the area are similarly priced. We are the only one open 24/7 where members also have access to over 5000 clubs in 33 countries.
Fantastic experience: I love going to the classes at anytime in Carleton Place. Have been doing them since before the pandemic. Would definitely recommend.
Thanks Kristine, we are glad to have you as our members
Fantastic experience: I’ve been attending Anytime Fitness in Carleton Place since the gyms opened back up. There are many great classes that I go to which are lead by Kyla, Lisa, Sharon and Amanda. The classes are fun, motivating, and I’ve noticed a huge difference in my fitness since starting. The instructor‘s are awesome! The equipment in the gym is also really nice. Everything is quite new, clean and well maintained. I would recommend to anyone.
Thank you Jessica, our Trainers are top notch, we appreciate the feedback as always.
Fantastic experience: Classes are great, staff is friendly, and gym is kept very clean, love coming here to work out
Fantastic experience: Excellent gym with qualified trainers and fitness instructors. Group fitness classes with Kyla, Lisa, Amanda are amazing instructors and they also motivate their members and makes it fun to workout. These group classes are the best workout because you exercise with a group of people and it makes it fun and not a chore. I look forward every morning going to my group fitness class. I have been to several other gyms and nothing beats Anytime Fitness. I feel very comfortable and not have to worry about having the best outfit to workout like some of the other gyms that have been a member in the past. Denise Ilott
Fantastic experience: Absolutely amazing staff! Classes are so engaging and fun. Always make sure there’s modified levels that help everyone push themselves. Different every week which keeps you engaged and wanting to continue with classes! It’s truly it’s own community
Fantastic experience: Awesome staff, top notch equipment and very reasonable memberships.
Fantastic experience: I started going here just under a year ago and I never looked back. The people are so great, kind and helpful. It is also a very spacious, clean gym with every variety of aerobic machine, weight machine and free weights. There are a wide variety of classes, all that I get free with the membership, I like specifically the yoga classes, and there is even a tanning machine I have made use of. No appointments needed thanks to the fob. I highly recommend this gym to anyone. It has definitely improved my mental state especially after this last lockdown so do yourself a favour and at least check it out.
Hey Blake, Thanks for the great review! It's great to know that we were able to provide you with the highest levels of service. We look forward to serving you many more times in the future! Thanks again and we look forward to seeing you again soon.
Positive experience: Clean and friendly staff
Jason, Thank you for the awesome feedback.
Positive experience: I was in town, dropped in and was so happy that I did. Fully stocked gym with a super friendly owner and a really nice vibe. I would definitely be a member here if I lived in Carleton Place!
Fantastic experience: The fitness classes are the best! Yoga, Boxing, step classes and the bootcamps are my favourite. 24/7 too!
Negative experience: I wanted to try the facility but was told I would have to purchase a 6 month membership in order to do so, even tho I have an email for a 7 day free trial. (They would not honor it), the lady who showed me around the gym was kinda rude and talked to me as if I had never been In a gym before and was condescending, over all the short experience seemed unprofessional and sketchy and definitely turned me off from ever trying another anytime fitness
Fantastic experience: Anytime Fitness Carleton Place has the BEST staff! I especially found Dmitri very helpful and knowledgeable. I have been going to this gym for years and it is nice to see that they are always working to improve the space. I've taken several yoga classes here and enjoyed them all. The instructors are very creative and offer yoga for all experience levels! Keep up the great work guys!
Fantastic experience: The owner of Anytime Fitness Carleton Place is one of the most genuine individuals I know. The staff at Anytime Fitness are hard working and upbeat. The facility is clean and always inviting. The addition of 12 new group fitness classes is very exciting!!!
Fantastic experience: Best gym in Carleton Place! A chill atmosphere and amazing staff. I started training with Zoë and she has completely changed my outlook and knowledge towards excersise. It is SO worth the investment on yourself! Their free classes upbeat and progressive - a very needed thing to look forward to during this pandemic. Thank you!
Positive experience: GET FIT
Fantastic experience: The owner of this gym is constantly doing his best to keep it safe and healthy. Assuring members are all wiping and keeping 6 feet distance. JP is also very considerate to the members mental and physical health, understanding that during such time members need exercise more than ever. I personally recognize the effort and work the staff is doing. Thank you
Negative experience: So I have a major issue right now with anytime fitness here in town and anyone who watches the news should also. They are allowing and encouraging Ottawa people to come to our town and use our facilities. Shame on them!! You are putting your local community last with our safety. I can only hope this town stands up to you and stops attending permanently!!
Fantastic experience: Thanks for the hospitality and great customer service. Chris M.
Fantastic experience: It was great, friendly staff
Positive experience: Great gym staff is nice. Might be because of covid but they are missing a couple of machine I liked in my previous gym but you can always do without. The machine they have are new and you can play games on some of them if that's what you like. Like that it is 24/7 .
Thanks for the review Sab! Welcome to the gym.
Negative experience: I was prepared to give 5 stars and an excellent review. The place is reasonably priced and clean for the most part. I am completely disappointed in the fact they could not have sent out an email stating that they were closing at 3pm. Nothing on there website either. Really anytime fitness really. It's 2020 and no one there knows how to send out an email or at the very least update your website! And if anyone has read this far they are closed for 2 weeks.
Positive experience: Good gym, great price
Fantastic experience: Great staff, awesome atmosphere , variety of equipment and great price!
Fantastic experience: Clean, nice staff
Fantastic experience: Nice clean place. Great staff. Never too busy and you can work out anytime !
Thank you for the feedback! Welcome to the gym.
Positive experience: Great facilities and friendly staff.
Thanks for the review Cindy!
Fantastic experience: It's open 24/7. Clean and bright with friendly staff and great machines. Pleanty of free parking.
Hi Andrew! We're happy that you're enjoying our club. Thanks for being a great member!
Negative experience: Disappointed...not like others I have seen
Hi Mike, Sorry to hear you were dissatisfied when you toured our facility. Our club happens to be one of the biggest Anytime Fitness's in the country, packed with new equipment thats constantly being cleaned and updated. Our club also includes private change rooms, a large studio, and several free classes (including yoga, boxing, group training, kids boot camps, lifting programs, and elderly training) that we have introduced in the past year. We encourage you to give us another chance, and thank you for your consideration.
Positive experience: Too expensive for standard facility
Fantastic experience: Great spot!!!
Fantastic experience: Excellent gym, good monthly fee and friendly staff!
Fantastic experience: I really would like to thank the team and the management for this amazing service. The place is clean, organized, and comfortable.
Fantastic experience: Great gym. Lots of choice in activities to change up your work out.
Positive experience: It's convenient with its hours of operation. Private showers which is nice but only 2 of them.
Fantastic experience: Great employees, awesome machines very well kept.
Fantastic experience: Great staff! Facility is clean and accommodating to all levels of personal fitness goals; personal training, variety of group classes, cable machines, free weights, cardio machine and some specialty equipment (sleigh, TRX, battle ropes, etc.)
Thank you Adam, we very much appreciate you being a member and especially for sticking with us through the pandemic. It was tough on everyone, but we got through it and are stronger than ever. The staff are grateful for the shout out!
Fantastic experience: Awesome and has lots of space
Fantastic experience: I Love this gym!! Everyone is so friendly and the place is spotless. Cait is always so friendly and willing to help or answer any questions I have. It's the right size, not too overwhelming like some gyms can be. I have been working with my personal trainer Greg Carter since December. Greg is very knowledgeable, not just about fitness, but diet as well. Greg always keeps me motivated with a variety of workouts.. it's never boring and most of all it's fun. I am definitely starting to feel better and starting to see results. I highly recommend this gym as well as Greg. Thanks Greg!
Fantastic experience: Love the fact that the gym is open 24/7 and that its kept so clean. Have been working with my trainer Greg Carter since about November it's been super fun and he's been very knowledgeable and encouraging. would definitely recommend both Greg and the gym to anybody wanting to get in shape.
Fantastic experience: Great gym...friendly staff. Good selection of equipment and room to use it.
Fantastic experience: New and friendly.
Fantastic experience: Wow lots of help awesome place to exercise and 24/7 open
Positive experience: I like Anytime Fitness its clean, friendly, lots of choices in exercise equipment. I like the virtual exercise room.
Fantastic experience: I love this new gym. It's clean, bright, cool, and full of great new equipment. When you sign up you get a personal trainer to get you started. I decided to stick with my trainer, Stephanie, for a year. So far it's been fun, and she always has a nice variety of new workouts to try. Definitely one of my favourite gyms so far, CP is lucky to have a 24 hour gym, and a great set of trainers to keep you motivated and on track.
Fantastic experience: This gym is absolutely fantastic! I have been working with personal trainer Stephanie Melbourne since signing up in August. She has constantly motivated me to reach my fitness goals as well as creating work out plans specifically geared to my goals, expectations, and physical capabilities. I cannot recommend her enough for anyone who is looking to improve their personal fitness. Thanks Steph!
Fantastic experience: Love the equipment and how and uncrowded it is. Bathrooms are a bit of hit and miss but that mainly as members can be gross. Got to stay on top of it as no one like to see curly hairs around the toilet base please. Members should be more conscientious of others and not be lazy in cleaning up after themselves! I like that it is close to home and I can go anytime. The staff are awesome too! Looking forward to being in better shape for 2023-2024 when I get back to the gym this fall!
Thanks Michelle, we take cleaning very seriously, i will pass on your comments to staff.
Fantastic experience: I had been waiting for a place like this to open up in Carleton Place. You can't get bored in this gym ..there's such a variety of options for all fitness levels. The equipment and facilities are super clean, for sure.. but what I love most is the diversity of members and the staff's desire to make your visit worthwhile. Top notch!
Fantastic experience: You can watch netflicks and workout
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