Orangetheory Fitness

Fantastic experience: I like the variety between workouts and the ability to set my own level of difficulty. The Orangetheory coaches are really experienced and classes are focussed and well run. I like the instant feedback on the monitors and tracking my progress on the app. The atmosphere is inclusive and welcoming.

Fantastic experience: I was a member for a little over a year at the downtown location and loved the results. A break was needed then when I moved out the Westshore I joined this location and loved it! All the coaches were super helpful. I like having different exercises each class which I don't have to plan. I also like being able to book a class knowing I have committed to that time.

Fantastic experience: The best 1hr workout ever! Motivating coaches and well thought out workouts. Never the same workout twice. The results are a total mind, body, heart strength transformation.

Fantastic experience: OT is a great workout, the facility is perfect, coaches and staff are top notch. The best part is the motivation and encouragement that you receive during workouts.

Fantastic experience: Good people work here.

Fantastic experience: Amazing staffs,amazing coach, workouts are great I totally recommend.

Fantastic experience: Solid workouts for all fitness levels. Encouraging staff. Nice environment.

Fantastic experience: A proven way to stay fit and track your progress.

Negative experience: Was charged $139/month the whole 6 months I was there after signing a contract that said $129/month. When I asked them to fix it they said that they couldn't because they mistakenly gave me a promotion for the first month 1/2 off. Lots of issues with last minute cancellations and mixups with credit card charges. Wouldn't recommend.

Fantastic experience: Helpful, friendly and encouraging. Best place ever!

Negative experience: The vibe at this studio is off compared to others I've been to. I wasn't happy here.

Negative experience: I would strongly recommend members to check their credit card transactions.  I had 2 contracts for my daughter and myself. Even after I asked them to freeze my contract due to COVID, they continued to charge me.  I sent them an email with proof, and they returned my money.  Also, they charged me several times for  "no shows’’ although I was in class. Therefore please make sure they did not charge you.

Fantastic experience: Love orange theory! Had my first class the other day and immediately right after signed up for an unlimited membership! The workouts are amazing and you leave feeling like you have really worked hard.. because YOU HAVE! The music, group classes and support that you get is so awesome. Feels totally non judgmental and the music is on point! If you have a hard time pushing yourself to the limit on your own like me, definitely recommend orange theory!! You won’t regret it.

Fantastic experience: I've tried out a few gyms in the Westshore area. Orangetheory was best for me. These are the reasons why: - I can clearly hear the instructors - instructors watch you and correct you if needed - music is energizing - I'm encouraged to go at my own pace - The changes in my mental and physical health were noticeable after a few weeks. It's the most effective workout I've experienced and the hour goes by quickly - the class times I wanted were always available

Negative experience: The best way to cancel membership in Orangetheory Fitness is in writing and sending it in a method that can prove it was sent and received (such as a fax with a verification report or by registered mail).

Negative experience: Cancellation policy is not clear.

Negative experience: I was OFT client for 2 years. I am a young man who works very hard for his money as a social worker and does not have very much of it. I would recommend them to be honest with their customers.

Negative experience: My wife and I were members for over 3 years until now. We freezed our membership in October 2020, but Orangetheory Fitness Westshore continued to charge my credit card every month. I told Michael that I wanted to cancel and to refund the charges. They refused stating that they need 1 months notice. Even after multiple calls by me regarding this issue, they were standing by their illicit charge on our card without our knowledge this month. Honestly, this gym offer a very poor experience. The coaches and workouts themselves are great, but everything else around that is horrible. Be aware check your credit card even if you get confirmation about freezing membership.

Fantastic experience: Unlike any other gym I have been to. Love the variety of workouts, they are always challenging and whip you into shape. Highly recommended if you need a change from the boring gym and want a fun, fast, effective work out.

Positive experience: Great place for a work out with a class, but their fees are too high and their cancellation policy is not friendly.

Fantastic experience: Best use of time and money. You should try a session and experience it yourself. I believe the first session is free.. it has been life changing for me!

Fantastic experience: Knowledgeable and motivating coaches - great and varied workouts - I am as fit as I’ve ever been and staying engaged. Love OT

Fantastic experience: This is not a gym, this is the best work out ever. The crew there also can modify the workout to fit your specific needs. I have never felt like I couldn't do it. And i don't feel intimidated there. It is welcoming environment

Fantastic experience: Great workout and good variety! Good for all fitness levels.

Fantastic experience: I love the supportive environment, how it’s a different workout every time and that there are modifications for everything!

Fantastic experience: I love the energy of everyone working out together. The fact that everything is structured and you are led through the work out down to the cardio intervals, intensities, and movements allows me to, 100%, inhabit my body and get out of my head completely.

Fantastic experience: The workout is always different, but always full body. Just challenging enough - interesting enough to keep your mind busy, but not too complicated. One hour - in, get 'er done, out! You can go at your own pace to suit your own body and goals. Muscic is pretty good. GREAT coaches!

Fantastic experience: A motivational instructor to assist and comfortable environment Thanks for that !

Fantastic experience: This place makes you want to get out of bed and hit a workout. Amazing friendly staff that takes the time to get to know you.

Fantastic experience: Great atmosphere for a workout front end staff and coaches always happy and smiling

Fantastic experience: Liz was my coach on November 10th and her energy was amazing. I loved that she was on me when I was trying to do something to make it easier for me. She was there almost right away telling me to push it. I come to these classes to be pushed and encouraged. All the coaches there do an awesome job at this, and I can’t wait for orange theory to come to Nanaimo!

Fantastic experience: I’ve never had this much fun and be fully committed to working out before in my life! Totally worth it, great staff and upbeat atmosphere

Positive experience: I was asked for feedback from a survey via email so I figured I would share directly as well. I will first off state that I do love the workouts and I think they are great and I have reiterated this below. However I do have feedback on what has been disappointing and it is the inability to be creative, empathetic, and accommodating to your customers that want to cancel a membership. The fact that the only way it can be done is in person is ludacris. We can split the atom but I cant cancel a membership with you without inconveniencing myself by having to come down in person to do so!? Unacceptable. You can sign people up via email, why cant you cancel them. My gf and I both signed up in the summer of 2018. This seems to be common practice however in the fitness industry. I signed up solely to be an advocate for her so she would go and have someone to support her there. We went to a couple classes, and it just wasnt for her in her opinion and she preferred different style class workouts like Spin. Life got busy but I continued to try and get her back into it but had no success as she was happy with the alternative that she found. The last class she went to was in August or September of 2018. Finally after months of paying the monthly fee without actually using it she decided to cancel her membership. She hasn't used it in 6 months but has been paying for it every month, and so have I as although I dont mind the classes I prefer the classic gym myself and solely signed up aa a support for her. She calls in to cancel and is told she cant unless she comes into the location in person. She is a full time student now and works full time, she doesn't have time time to pop in to cancel. We can send legally binding documents via email or fax but you cant figure that out in your business? Its absurd. I understand why you're doing it and from a business perspective its smart because the inconvenience of having to come in in person and have that awkward chat with your staff is one more hurdle to prevent people from cancelling which will in turn produce additional revenue for you with out having to provide anything in return. Canadians traditionally hate confontation and are generally apologetic even when its unnecessary so the thought of disappointing you can be enough to prevent someone from taking action and coming in to take charge. But while its smart from a business perspective for short term revenue its foolish because long term it's a disservice to your customer base, leaves a very poor impression of your business practices and isn't a service or customer centric model. It shows you don't care, is shows you have no understanding, it shows you can't adjust and pivot to the needs of your client base, and it comes across as very opportunistic. To top it all off, even though she hasn't used a single class in 6 months and canceled in the second week or February she still has to pay for a full month in March, and so will I if I cancel too. Unbelievable. I gave you a 5 out of 10 not because of the workout, because I truly believe that it is challenging, motivating, and effective, but because I believe that a rating or recommendation of a business is based on the whole picture, and while you impress in the front of the house with the workouts you fail and are an absolute let down in the back of the house when it comes to customer service and administrative aspects of your business. Please do better, and do business the way your customers want to interact with you, it's not that hard.

Fantastic experience: I thoroughly enjoy the trainers, the no pressure atmosphere, the top of the line equipment, the music that keeps me motivated and the “You do you” attitude.

Fantastic experience: Jordan explained the sign in process for Hell week and how Hell week was going to run. Kari has the perfect personality for Hell week, a little scary. She was right on with her timings and verbal cues while on the treadmill, allowing me to push a little harder. The floor demo were good with alternatives for those who could not do designated exercise. I enjoy Orangetheory as the workouts are always fresh and challenging, coaches make small corrections and are motivating you for the best workout. One of the best parts of Orangetheory Fitness is the workout is the same world wide, we can talk with friends in different parts of the country about the great workout.

Fantastic experience: Love this gym! Kari Jayne are my favs!

Negative experience: As it is a New Year 2019, I was very excited to try this gym out. In Langford there are not a lot of gyms and I like to try something new. My wife went to a class this morning at 8am and let the staff know that I wanted to join the 10:30am class as it is my first time and would eventually join. So, the staff had a lot of time before the 10:30am session to figure out a solution as we both can't go to a class with 2 kids (they don't have childcare services like Steve Nash in Uptown and Melfit across the street from Orange Theory in Langford). I was apprehensive of the cost, but trying the service can help justify the service with 2 young kids and 2 working professionals. So, my wife tells me I can't join the 10:30am class because only 2 New Intro's can enter each class but "Its at the coaches discretion". So, as an avid gym goer that has done bodybuilding, powerlifting, have done multiple circuit trainings, multiple 5K and 10K events I am a fit and very familiar with gym equipment and the concept of heart monitoring and ensuring to be in the "Orange Theory" fat burning zone I called to speak with the coach running the class to see if I could still join the 10:30 class. I called in and talked to Justin, who then proceeded to talk about their policy and why they only let 2 new intro in to a class. I then quoted him what I was told that the Coach of the class had discretion. So, he then told me that 'YES' they actually made an exception for someone because they came in early (day before) to go through 15 min walk through and time with the coach prior to trying out a class the next day. With that solution I was excited, and said at 9:05am I can come in 15 mins (giving more than 90mins to go over the same procedure) and Justin still said "NO" not enough time that is our policy and did not offer any other suggestions to make the 10:30 class or made the effort to talk to the coach for the 10:30 class. I asked if I could quote him on that as that seems unreasonable and him offering that solution couldn't accommodate the same solution for me coming in over 90 mins early plus the 60min class well over 2.5 hours out of my time to try Orange Theory Westshore. I travel for work and have multiple gym memberships that have national locations. I can't speak for any other Orange Theory locations just the one in Westshore. Today, I will stick with the tried and true Club Pheonix and for a similar workout I love Melfit and Spin Co. is coming to Langford shortly. I can only speak to the experience not even walking in to the establishment after talking to Justin in a month where everyone is looking to get in shape and looking for gyms. **@OTWestshore I believe coaching and training for your customers is as important as training and coaching your front end staff to listen and empower them to help find solutions to accommodate experienced athletes that want to try your gym. Policy I understand, but when someone tells me (Justin) they have made an exception to that rule then proceeds not to give that same exception with the same situation is unacceptable. Something to think about for someone that was excited and motivated to try and join your gym even though I have 2 other gym memberships.

Fantastic experience: Great atmosphere, positive energy! Definitely would recommend trying it

Fantastic experience: Love this location. Staff are awesome and always a great workout!

Fantastic experience: My wife and I have been going since July and I can’t say enough about the staff. I’ve travelled to other studios around the province and while the Orangetheory experience is always good, the Victoria and Westshore coaches and staff are truly exceptional.

Fantastic experience: Friendly staff and a well equipped and clean facility. Went three times and got a crazy workout every time!

Fantastic experience: Love it here. The staff are awesome. They all genuinely care about how to make it a great experience for me every time I go. Every workout I've done here so far is great. Always leave feeling accomplished and soaring on endorphins. They also work around my injuries without making it feel like I'm losing out on any part of the class.

Fantastic experience: Very friendly and helpful staff. Excellent workout! Great overall experience.

Positive experience: I like being told what to do and knowing what zones I need to be in. Great instructors!

Fantastic experience: The best workouts and the best trainers and staff! Your first workout is free so you can try it RISK FREE! I’ve been a member for almost 2 years now and there’s no turning back! I know every workout is going to be a good workout (even when I’m not in the mood for it). Looking for a fun and unique workout (literally, it changes every day)!? This is it! Be prepared to work hard and get results.

Fantastic experience: Awesome staff, great members. The workout is fun, motivating and challenging.

Fantastic experience: I really like the motivation that is provided from the workout and trainers. I wouldn’t push myself nearly as hard from a workout by myself. I also like the variability between sessions.

Fantastic experience: Best exercise decision I made this year. Only mad that it took me till November to go check it out. Now I'm hooked!!

Fantastic experience: I love that each workout tends to be different. The trainers (Kari, Jayne and Shanell) are great. I pulled my back a few months ago and they have been wonderful about modifying the floor exercises that I can't do, and encouraging me with everything. I actually look forward to my classes, and feel the benefit of doing the workouts. Never thought I would enjoy exercise so much!!

Fantastic experience: Fantastic workout and always different. Great staff and lots of fun too

Fantastic experience: Just starting OTF and am pleased it’s been a good experience In the beginning and am looking forward to keeping this routine for the next year. Challenging workouts that push an entire class at all different levels and you will be sure to feel it the next day.

Fantastic experience: The workout was really challenging and the environment was comfortable!

Fantastic experience: Great facilities, great people and a great workout.

Fantastic experience: Such a great way to spend an hour. If you are the type like me who doesn't like gyms but is looking for a great way to get excersize in a way that you don't need to worry about putting together some type of workout regiment yourself then this place is for you. They do all the thinking, all you just need to do is follow directions, have fun, and burn calories! The staff here are a super friendly and lead you though an hour workout that covers all the bases and has a small enough group to provide the opportunity for one on one assistance where needed. Orange theory is essentially an up to 12 person circuit training workout program that utilizes technology to help you get the most of your workout with a connected heart rate monitor to track and manage your workout in real-time and also to see how well you did afterwards. The trainers are friendly, fun, and knowledgeable. They help motivate you as well as help you maximize your workout in a healthy and safe way. My wife has been going here for some time and talked me into it. I'm glad she did! They offer a free first time workout if you want to check it out without commiting.

Fantastic experience: I had to go back, it is like no other workout and it is something I stick to because the music is motivating, the instructors are awesome at getting you to give a little extra each workout and the workouts are never the same, so it doesn't get repetitive. It's really the best gym in Victoria!

Fantastic experience: Incredible experience! I've never experienced anything like this before, and I can't wait to get back in the gym!

Fantastic experience: Absolutely loved it. The staff are so supportive no matter what fitness level you're at. It's a hard workout but you feel so good about it because you get an email listing your progress of each class. Great place to go!

Fantastic experience: I love the change up in the workouts. The trainers, the members, the heart rate monitor and the music helps me to push harder. I love being surrounded by a positive community. Thank you OTF :)

Fantastic experience: Fun and challenging!

Fantastic experience: I am a 43 year old guy, always been in average condition with lots of back problems I joined Orange Theory Fitness in Dec 2015, I have just done my 115th workout. In that time I have seen many changes. My cardio endurance is double what it was when I started. I am stronger, more flexible and toned that ever before. My body has changed, I look different in my clothes and several of my clients have mentioned the new look to me. My back issues are GONE! Orange Theory is always interesting and very challenging with great hours of availability...I am still always excited for my workouts. The trainers are awesome, full of energy and enthusiasm. The hosts are always super accommodating with a smile and a hello. I love that I can watch my heart rate and see where I need to “push” harder. If you are competitive person, you will love the chance to come in and compete with yourself for better “splat points” on your next workout. Would I recommend this workout? Easy answer…absolutely! Visit the studio and try for yourself I am so glad that I did.

Fantastic experience: Been going for over a year now everyone that works here is just fantastic. Classes are as tough as you you make them and the instructors help make it fun. Love not having to think for an hour during my workout just show up and go!

Fantastic experience: Awesome place! A different workout everyday! Super friendly staff and great music to get you through the hour!!

Fantastic experience: Best workouts ever!! Never the same.

Fantastic experience: I recently joined and am absolutely loving it. It is perfect for my busy new mom life!

Fantastic experience: Instructors keep you focused on getting results. Love the team atmosphere and the workouts are never the same.

Fantastic experience: It is a challenging , effective and efficient workout that I get results with. It is a friendly environment that is supportive to all fitness levels and you get motivated and coached by an instructor to push that little extra. I need more of this. Thanks.

Fantastic experience: A different workout everyday! The work outs are fun and leave you feeling energized. You wake up sore the next day (the good kind of sore). The trainers are all great and very encouraging. I definitely work harder here then I would ever do on my own at the gym.

Fantastic experience: Everything!! It's the best workout, you just show up and don't have to think about it. You never know what it's going to be, I love the variety and that it pushes you to do your best every time.!

Fantastic experience: I love the coaching and encouragement to keep going. The staff are excellent.