Orangetheory Fitness

Positive experience: Love coming here, love the Coaches Shannon, Brianne and Sarah! Wish they were open later and more on the weekends. Also wish they had a drop in price. It's very expensive for the monthly membership and you get charged everytime you cancel last minute. I live 40 mins away from this gym and won't come when the roads are bad. Not sure how much longer I'll be able to maintain being here. It's so pricey. Otherwise I like it.

Fantastic experience: Love Orangetheory! Great coaches help keep you motivated. They always have fun challenges going on and a good variety of workouts all the time.

Fantastic experience: This is the absolute best Orangetheory location in the area. The coaches are excellent and the front staff are friendly and knowledgeable. If you’re looking for a great conditioning workout with the a fun atmosphere, this is the place to go. My cardiovascular health and muscular endurance has improved greatly as a result of attending Orangetheory!

Positive experience: Really good classes but prices are just too high. They could make the high price somewhat justifiable if you could get family or couples packages or if your membership could be used to pay your entrance into some of the events they have. I was shocked when I was told I would need to pay additional money to enter a fitness challenge to win a 10 dollar prize. They also need to offer medals or pins or something for completing their events. They instead give winners a water bottle or a bag. That's fine but would be better for long time members to have a whole collection of fun pins to show their accomplishments.

Fantastic experience: Never a dull moment or workout with this one. The staff and coaches are very nice. Kudos to the owner of the Orangetheory Fitness. That place is superb!!

Fantastic experience: I went to my first class this week and I was really impressed. The class pushes you to get out of your comfort zone. Great instructor, good music and the workouts are alot of fun. I definetly see the value this establishment brings, however for most of us, $200 a month is quite costly.

Fantastic experience: One of the best fitness experiences you will ever have!! I have tried it all and nothing compares. You will never be bored. Highly highly recommend !!

Fantastic experience: Great place to work out

Fantastic experience: Fun and welcoming environment. Fantastic staff. Best hour of my day.

Fantastic experience: Best workout I've had in 20 years . Very organized and effective workout routines. JW

Fantastic experience: Great staff. Always make you feel welcome and a part of the team. Best way to get everything done in one hour. Best work out hands down.

Fantastic experience: My experience at OTF has been great and it is a very welcoming environment every time you walk in. I love being able to be in and out in under an hour and the coach’s all have a vibrant fun and positive energy. I always feel like I had a great work out can’t recommend enough!

Fantastic experience: Awesome experience with awesome staffs/ trainers.

Fantastic experience: The instructors and workouts are fantastic. The fact that you can burn 500-600 calories in under an hour is really quite amazing. The best part I find is that you don't have to think about the workout.. you just show up and do what they say. It's hard to find the motivation some days and orange theory takes a little bit of that pressure off. Also obsessed with the OTbeat watch that records stats for each workout. Atmosphere and staff are always great too. Just wish it were cheaper.

Fantastic experience: The workouts are some of the best I have ever done in my life! Always challenging and highly motivating.

Fantastic experience: I can always rely on Orange Theory for a great workout! After I leave class, I am always happy I attended. The coaches are motivating and always push you to do your best without going beyond your limit. As a person with an exercise science background, I appreciate the new workout templates that focus on aerobic intervals, and not just going 'all out' all the time. St. Albert is a wonderful studio with genuine coaches and front desk staff who care about health, fitness, and connecting with members!

Positive experience: First day. Oh yeah I feel the burn. Everyone's very friendly and I was not judged for being out of shape from anyone.

Positive experience: Genuine, knowledgeable and encouraging

Fantastic experience: Excellent staff, knowledgeable and friendly; the workout gives me incredible results and the fantastic staff keep me motivated to keep coming back!

Fantastic experience: Love coming here! You can turn your brain off and just let the instructor lead you in your workout. Music is great - atmosphere is fun and supportive. I find the heart rate monitor is great for indicating when your body needs a break and what it takes to get yourself into the RED zone. I find it very motivating. If my schedule permitted I would go every other day!

Fantastic experience: I love the staff and the coaches. Every workout is different and every workout is challenging. You feel that you are a part of a community. The environment is cheerful and inviting. Even after a long day at work it is something that I look forward to every day before I go home.

Fantastic experience: I’ve been a regular client for several years in St. Albert and this studio continues to do a fantastic job! Great staff, outstanding coaches and their positivity, along with the OTF community here will keep me coming back. Are there cheaper gyms out there, without a doubt, though I feel OTF St. Albert is the epitome of “You get what you pay for”. My time is crucial to me, so when I weigh the efficiency of my time spent vs. the quality of my workout, OTF is a bargain for me!

Fantastic experience: It's challenging and the variety of workouts (and not knowing what they are ahead of time) forces me out of my comfort zone!

Fantastic experience: I was extremely intimidated by this level of workout for a long time I finally let up the courage to try it. Started in Oct 2020 during Covid. The team are professional and friendly. They have been following covid 19 protocols and I feel extremely safe. I am literally OBSESSED with orange theory. You work at your own pace and everyone is so friendly and encouraging. Best HITT workout ever! Try it!

Fantastic experience: Excellent Staff! Excellent Programming!

Fantastic experience: OTF St. Albert provides an incredible fitness experience. The team is professional, the studio is spotless and the workout is challenging. Members are very supportive of each other and are respectful of the personal space protocols with COVID.

Fantastic experience: Great staff and a solid workout!

Fantastic experience: Great full body workout in less than an hour! The new Lift45 is fantastic!

Negative experience: **BUYER BEWARE** I had been a patron to Orangetheory for more than 4 years that’s just shy of $10,000 (perhaps more, yeah people it’s effing expensive) invested with this establishment and they refuse to return $272 to me that was taken because of they’re own clerical short comings. Long story short, I find out I’m pregnant in early 2020 and the pandemic hits. All memberships are frozen in March, then frozen again in July. Then I call in September -having just had my baby and knowing I won’t be able to afford to work out at Orangetheory- to cancel my membership. I know there typically needs to be papers signed but she informs me with the pandemic things have changed and contactless measures are being taken. I even said on that phone call ‘wow thank you for making this easy, not fighting me or making me jump through hoops to cancel’. Fast forward to today and I notice they’ve taken 2 monthly payments off my credit card. I phone and after many minutes or repeating myself saying ‘but I did my part I contacted you to cancel and your error in following through is not something that should cost me money’. The only answer I have been given is ‘Yeah, I’m sorry but there is nothing I can do’. It is blatant Refusal to return to me money for services that I NEVER USED. Also the person I spoke with in September no longer works there (Shocking) so the manager (Emma) says ‘so we have no way of really figuring out what happened’ which translates to ‘You’re a liar and we’re keeping your money because Customers are never right.’ If you read more reviews this pregnancy cancellation thing is not new along with other issues of cancellations not being processed properly at their patrons.

Fantastic experience: Love this place... Staff and members are so friendly and encouraging!

Fantastic experience: I’ve been going for just over a year now. It is a great workout and amazing staff and members that always encourage each other. If you haven’t tried I highly recommend going.

Fantastic experience: Great facility that's filled with great people, creating a family like environment and all round fun place to be as an employee as well as member :)

Fantastic experience: Great facility, friendly staff and awesome coaches. I recommend!

Negative experience: Worst customer service you will receive anywhere. Does not treat new mothers with the respect they deserve and are more interested it getting their money. After my wife had complications in her pregnancy that caused her to be unable to work out safely, orange theory still charged us even after agreeing pre-delivery to suspend the membership! Nothing like having a new born child but also needing to chase after a refund which took over a month. Regional manager had to get involved as time after time every person in the store would say “there is nothing I can do”. Get used to that response if you plan to come here. Getting in contact with the regional manager is just as difficult. Expect her to call at random and ask you to be at the store in 30 minutes before she leaves, another fine example of the consideration to a mother with a 5 month old baby. It’s obvious they show no consideration for pregnant women who’s pregnancy did not go perfectly well and are more concerned about making their money. We tell everyone to avoid this place and go to the many other fitness options out there.

Fantastic experience: Very happy to recommend Jody and the gang at Orangetheory Fitness. Impressed with their clear instruction, their attention to those who need either positive motivation or help with technique. The equipment was clean, the training room clean but the changing rooms were spotless. I am not one who wishes to talk at a gym nor have a phone ringing, this hits the spot for me with enough time to breath and train as hard as I wish in a positive setting.

Fantastic experience: Such a great way to get in shape! Very welcoming and friendly always!

Positive experience: Beauty! Great people great atmosphere, great way to start the morning.

Fantastic experience: Great balance between cardio, weights, and movement. Emphasis on being a healthy evolved monkey for everyday life and sport activity. It’s also a very accountable workout. I like being pushed by a coach.

Fantastic experience: Really a great place for a workout. The trainers do a great job, clean place and good atmosphere.

Fantastic experience: I've been going to OrangeTheory for 2.5yrs. and absolutely love it. The workouts are challenging which I love and the staff are amazing. I am totally addicted to this place.

Fantastic experience: Great staff, great members, great workout every time!!

Fantastic experience: I would NEVER work this hard on my own. Work outs are hard but totally worth it! Great Coaches: Jody, Robyn and Hayley! Amazing Staff (Jordan)! Every workout I am working out to my limit instead of having limited workouts I n my own. Coaches make the difference!

Fantastic experience: I Love Orange Theory! i’ve been a member for the past 5 years & love participating in there challenges, Aways FUN & Motivating!

Positive experience: This is a great workout for those who struggle to push themselves to their limits. The coaches are very encouraging and the group workout keeps things from getting mundane.

Fantastic experience: I love the variety, the fact that I never know what kind of workout I'm walking into and I LOVE the staff and the community...they are what make OTF so awesome! Coaches that know you, care about you and want you to succeed as well as a community of likeminded people who make every day at OTF a joy!

Positive experience: Excellent workouts! After being a member at another gym for years, I can honestly say the experience at OTF has been outstanding. I can get in and out in under an hour, have a great workout and it is different every single time. The coaches are amazing, the workouts are varied and can be as challenging as you want. Couple of reasons why it doesn't get 5 stars but that has nothing to do with the staff or coaches in St. Albert who are exceptional. It could use another shower or two as there are sometimes lineups to shower, and some of their corporate policies are a little silly.

Fantastic experience: Awesome staff and awesome workout. Love it

Fantastic experience: Jody is a fabulous coach! Great motivation, Fabulous music and I love how they change up the work outs all the time!

Positive experience: The workouts are awesome! However, I bought a 10 class package, which expired after 6 months. I explained that I had not be in town for the majority of that 6 month period and nothing was done to help. I see now that there are month to month membership options. That would've been something I would've considered instead of prepaying and losing all my sessions

Fantastic experience: It's great. Try it out if your needing a suppotive push and direction.

Fantastic experience: Great staff, great workouts, clean facility.

Fantastic experience: Great instructors that reall push you to be your best!

Fantastic experience: This is the first time in my life that I am looking forward to my workouts. I'm lazy and orange theory motivates me more than anything else I've tried... Also I'm seeing results!!

Fantastic experience: The coaches here really push you to your best! I’ve seen great results ever since I started with OTF.

Fantastic experience: It’s a 60 min intense workout and then I’m done and off to carry on my day knowing I got a solid work out in. Every day is different so it doesn’t feel repetive, and the coaches are great at motivating each and every person.

Positive experience: Great music, great workouts, unfortunately unaffordable.

Positive experience: Super Clean and well organized. Overall, I was impressed with the quality of the work space and the staff were very kind!

Positive experience: I love the heart monitors, great idea. I don't feel like spending $30 a session to spend have of it on a treadmill.

Fantastic experience: Makes working out as fun as it possibly could be

Negative experience: Pre-paid passes expire. Classes are twice the price of most other facilities. You must buy a heart rate monitor even if You already own one and it does not come with a watch, it goes to their tv screen only. You have to prebook attendance online and if you cancel within 48 hours you are still charged for the class. This is simply not practical for anyone with career or family obligations and doesn't reflect the practice of other fitness facilities. Does not accomodate a quick drop in. The facility is small and has no lockers or showers. The workouts are challenging, which is great, but so are many other classes in nicer facilities for a better price. I'm not sure how it is legal for passes to expire based on purchase date, even when passes are a gift. Gift cards are legally not able to expire, but they somehow ignore the spirit of this law. If you really need structure to stay on fitness goals this might be the place for you. Otherwise, I would go somewhere else. Buy yourself a heart rate monitor and watch a YouTube video on how to use it to target yourself instead. I hope they at least pay a decent wage to their trainers, since their lack of capital investment and high prices allow for a high profit margin. And they are all qualified and nice. Good idea, bad execution.

Fantastic experience: Best workout I have ever participated in and the results show. Friendly environment

Fantastic experience: Be warned...OT is highly addictive. Makes your workout fun and motivating. The results are amazing. Seeing your heart rate zones while working out is a huge eye-opener. You'll never drag your arse to another workout with Ot you will never get bored. Love that my whole body gets a great workout Everytime.

Fantastic experience: Combined cardio & strength training in a 60 min workout. I also like having the fitness instructor pushing you to work harder and correcting technique during excercise.

Fantastic experience: Instructors care, they offer options, they encourage you to return-the workout is the best! In and out in an hour and you KNOW you have worked out but if you're not a jock, the workout can be modified to support you.

Fantastic experience: The workout is planned for you; no standing around thinking about which exercise or piece of equipment you should do next.

Fantastic experience: It can be tailored to any fitness level and safely allows you to continually increase your overall strength and endurance. Great for a busy schedule. Love the studio and the staff!

Fantastic experience: This is a great place to exercise. Its stupid expensive, but its helping me get in shape, its fun, (as can be for exercise), and the staff is great.

Fantastic experience: Great concept: exercise in your zone. Great staff. Jessica is the best! I also enjoy the combination of cardio and weights.

Fantastic experience: I go 2 times every week, I absolutely love it! The work outs are amazing, and only an hour. My favourite trainers are Jess and Rebecca! Would recommend to anyone.

Fantastic experience: I certainly reached my target goal with this facility. My favourite instructors are Michelle and Jessica. Besides being physically fit, my blood pressure has improved. The bonus part of all is, I never get bored. I have been to several gyms but orange is definitely my crack. Wouldn't trade the on-going experience with any other. ♡♡♡♡

Negative experience: Is your gym really this dark and small like the pictures?