Damian Warner Fitness Centre South

Positive experience: Would rate 5 but it’s disappointing to deal with employees who have a bad attitude. I’ve noticed the girl (wearing a hijab) at the front desk is always rude, which ruins the welcoming vibe of the gym. For instance, when I asked for a towel, she handed it over with such an attitude, as if it came from her own pocket. Every interaction with her feels unpleasant, lacking professionalism, and it really dampens the experience.

Negative experience: Nice gym but there are some rules and regulations that need adjustment. 1. They charge for lost membership tags? Who cares that you’re paying $60 a month, they need more apparently 2. Once a month they let anyone and everyone in, such a slap in the face to members paying full price If you don’t care about a pool or hot tub go somewhere else and save your money for the same experience

Fantastic experience: Great gym , the staff are really friendly, especially Adam .he totally convinced me join the place

Positive experience: Would place this review at a 5 and very tempted to put it at a 1 because of the employee with the hijab. So much attitude and so gloomy, she kills the entire mood when walking into the gym feeling good and hyped up. This isn’t a one time thing this is EVERY single time she is working at the front desk. Every other employee at the desk is super nice and respectful but she’s the only one who’s really rude and seems like it’s the last place she wants to be. No professionalism from her whatsoever and I hope I never have to speak to her upon entering the gym. If I see a change in attitude I will reconsider changing my review to 5 stars.

Fantastic experience: Excellent combination of exercise, saunas, hot tub, pool, various classes such as yoga, aquafit, boxing, at a great price.

Positive experience: Great gym. Just a few cleaners that act like they own the place, but it's definitely worth the extra few bucks per month in comparison to other local gyms.

Fantastic experience: I’ve been at this gym for over a year and never have to wait for equipment, nor have had any issues with out of service equipment. Sauna, stream room, showers, pool.. well equipped for everyone’s needs.

Negative experience: My partner and I tried out the 5 for 5 deal, where you go for 5 visits for $5 to figure out if the gym is a good fit. We each got the trial pack, and went two consecutive days to the South location. Day 1 was awkward, but ok ish. I tried out the ladies gym and wished I hadn’t. The staff were friendly. The patrons looked at me like I was a weird exhibit at a museum. A little more of this in the main area. It started to feel hostile. Day 2 was horrible. We booked two slots for the pool, which has a limit of 10 people with 3 shared swim lanes. We got there, and we were met with some weird checking out. We were both in proper swimsuits for the pool, and didn’t have spinach in our teeth, so I wonder what it was. In our time slot, there were more people than should have been. The staff came and verified everyone and asked people without a booking to leave. They did. We now had 9 people in the pool, which was less than the limit. All good I’d hope, but no - The remaining patrons still kept staring at us, especially one older man and woman. We asked them at the end if we had offended them in any way - they were apparently making sure we were supposed to be there , and our being there wasn’t going to cause problems for them and their pool usage. So, we get verified like everyone else, and you think staring at us for an hour across all corners of a pool is ok? The only difference between them and us is our age (they were old) and the colour of our skin (we’re visibly dark skinned). So, the staff were polite, but ok with racial policing from the clients. Addressing it with the front desk did nothing. They defended them instead My anecdotal evidence based on two days experience - don’t go to the South Location if you’re coloured and have other options. Definitely don’t use their pool. Left a very sour taste in our mouth. We left without using the remaining visits on the 5 for 5. Never going back, and will actively recommend my friends to not go there. Editing to add on 22 October 2024 - I see the first response from the business below. I am not sure if the review was clear earlier - but we did NOT have a good experience with the staff. They acknowledged they knew the people who were making us uncomfortable, told us it was nothing and asked us to move on. We did. Please don't misrepresent events or my review above. This was not an ok interaction when a customer comes to you saying they feel discriminated against.

Positive experience: Gracee , From front desk helped us a lot with everything she is very kind and nice person :)

Negative experience: I have been coming to this gym for almost a year. I have had few times when they would cancel the group class. Today was another such day. They limited the number of ppl for the class that i signed up for and showed up to the class ready to work out. Being asked to leave (around10 of us) when you had made a commitment to workout and made arrangements in your personal liklfe to show up is very disappointing.

Fantastic experience: Love the service and machinery, Adam helped me get started and helped me feel very welcome in the gym, amazing fella!

Fantastic experience: I like the gym

Fantastic experience: I have been working out at the North location for a little over a year. The staff has always been knowledgeable and friendly. Gym area and facilities are always kept clean. Equipment is frequently maintained. And it never feels so busy that you’re having to wait too long for something. Overall great gym and definitely worth the money.

Fantastic experience: Great Gym. I’ve been to both locations while in london. Very well kept, staff very accommodating and friendly, equipment in great shape, very clean! . Day pass was $13 incl tax and no pressure to buy membership.

Fantastic experience: Isaiah is the best at making shakes

Fantastic experience: Great gym with great staff.

Fantastic experience: This is a superior gym. The gym is well equipped for all age groups. The classes are easy to book and they are lead by knowledgeable trainers. The womens’bathroom and gym are clean. I’ve not used the pool so can’t comment on cleanliness. Though clients clean the equipment after use the employees also clean the equipment. Employees are friendly and promptly fix and attend to issues that are unsafe for clients. The employees at the desk are super friendly and try their best to meet your needs though they are not necessarily familiar with the workout equipment and their use. The smoothie bar is a clever accessory for the gym. The advertising is subtle (thank you) and the perks are amazing. Price is fair. Whoever is writing policy for this gym is doing a great job as are the individuals making it happen! I would highly recommend this gym to people of all ages.

Fantastic experience: Cancelled my gym membership at planet to come here, the lane swimming is great and easy to book! Can’t wait to go do some hot yoga classes this week! Amazing facility

Fantastic experience: Damien warner doesnt compare to the other gyms in london area, great environment always clean and maintained, staff is ver polite and welcoming Isaiah a great help when i first came here.

Fantastic experience: Great gym! Workers are always welcoming, Isaiah’s customer service was top notch, always a good time running into him.

Fantastic experience: Great atmosphere. Great staff. Clean. Very good gym.

Positive experience: Staff are not properly trained for medical emergencies.... At the south location they didn't even know how to tend to a seizure . ... Facilities were great except the person didn't sign me up properly.... REALLY concerned when they wanted to offer a guy having a seizure a bottle of OJ !

Fantastic experience: Great gym, very friendly staff, always space to work out on either weights or gym equipment (treadmills, bikes, benches etc.). The extra services such as the pool, whirlpool, steam room and sauna are always cleaned regularly too and great to use, a luxury many other gyms in London don't have.

Positive experience: This gym is a good place for older people. Place is clean. People are friendly. If you like highschool students is large quantities, try fit for less Westmount.

Fantastic experience: great place to workout

Fantastic experience: This gym is amazing due to the great workers like the supervisor Yusef at the front desk

Fantastic experience: Very nice Castmer service Very nice people th yu

Fantastic experience: Great gym. A+ rating

Fantastic experience: Nikki, Tyler and Owen, greet me everyday with a smile and a hello when I walk in. Not all gyms are like that, you got some good front line employees representing your club.

Fantastic experience: Very nice but expensive.

Positive experience: I go to this establishment to see my physiotherapist, Dr. SHEENA PHILIP. She is awesome. I did have a peek at the facilities and they were clean. Plenty of people but not full to capacity. Lots of room for more.

Negative experience: Second time writing this review as the first one was taken down It’s disappointing paying for a membership and having to come to a gym that isn’t clean in the change room with the shower and sauna smelling like urine and towels over flowing and left on bench and on the floor

Positive experience: I like the swimming pool there and the jacuzzi.

Fantastic experience: Where else can you get an amazing workout and spoil yourself with a spa experience post workout? I also love that I can access 2 locations with a huge variety of fitness classes. ❤️

Fantastic experience: Amazing staff ! Jessica originally signed me up at the gym, she is super nice and welcoming. Yusuf works at the front desk and he is always making sure me and other members have what they need and always smiling !!

Negative experience: Quit today. Have gone to this building for my workouts since it was the athletic club! Today the dirt,grime and the "not my job " remark was the end! Kleenex and band-aid left after it was pointed out. Three people on the desk socializing had no time for me or my concerns.

Fantastic experience: very good gym. super innovative turning the water bottle filling station into a forearm workout. even when busy, can still get a good workout in.

Fantastic experience: Amazing gym everything you need is there

Fantastic experience: Best gym imo

Negative experience: Bad service

Fantastic experience: Great giant free parking. South club has hot tub, hot sauna, steam room, and unlimited hot yoga classes. North club has steam room and hydro massage, and squash courts. Both clubs have a nice clean pool and lots of fun challenging classes.

Fantastic experience: Amazing gym with lots of options and space, love the group fitness classes and attend them constantly!

Fantastic experience: Outstanding friendly gym atmosphere. Lots of machines to use, so you're never waiting. Most important, it's clean, tidy and hygienic. Give credit where it's due - Great Job

Fantastic experience: This is my favourite gym in London. It's huge, has a nice women's only section, and never gets too crowded. The equipment is on the older side but is well maintained

Fantastic experience: A fantastic facility. Great staff. Reasonably priced and extremely flexible membership conditions. NEVER OVER CROWDED

Fantastic experience: Great facility with state of the art services and staff

Positive experience: We joined a month ago and love it so far. It's rarely really busy being such a big gym. Most of the machines are great. Some are abit old and have inconsistencies but there is alot of variety. Several rooms for Crossfit trx and grasspads to push weights around. We also love the steamroom sauna and pool area. Oh the smoothies are great too.

Fantastic experience: Well run, clean, good pricing for the equipment provided.

Negative experience: The staff in the South location has very bad attitude and treat people like they are not welcomed all the time. Gave me an insanely hard time trying to register for membership for me and my bf. Very poor customer service and rude receptionist. The only reason i signed up was because of the guy from the North location. Might consider cancel membership if not improve.

Fantastic experience: Very nice gym

Fantastic experience: I felt obligated to write down a review after I read some of the unfair reviews about the club. It is one of the best, someone is always cleaning the floor or the Equiptment, very friendly staff, never waited for anything.

Negative experience: I have been pleased with the staff since I joined until today, when the Accounts manager Cassidy was very blunt and condescending in her responses to basic questions. The manager did no justice to the situation as she continued to argued with me, I believe her name is Kayla. Your service needs to be consistent throughout having bubbly people at your front desk and then having to encounter unpleasant staff members on the back end is very disappointing. My experience has indeed made me feel better to know that I will not be returning.

Positive experience: A solid gym overall. The membership fee is fair compared to other gyms in the city. There is a wide variety of equipment and the gym has lots of space. My only complaints are the fact that they only have 2 benches for bench press in the gym which is inconvenient during busy hours. Lots of the weights and equipment are on the older side, but not to the point where they are inconvenient to use. Some of the weights also have a strong smell to them and are in need of cleaning.

Fantastic experience: Best gym in london by far, great for athletes, body builders, and recreation.

Fantastic experience: I've really enjoy my time at Damian Warner fitness center. I primarily use the north location. I attend mainly for the classes they are excellent and the instructors are all very skilled, supportive, and knowledgeable. The staff who work around the gym are friendly and helpful as well! I intend to stick around.

Fantastic experience: Very clean and not crowded. Caelan has made my experience excellent at the front desk!

Fantastic experience: i’ve tried a couple gyms in the past and this is the first one that i’ve enjoyed and been consistent with. as a hijabi, a women’s only section is really important for me to be consistent. very few gyms in london offer a women’s only section, let alone a good gym with this many amenities. love this gym!

Positive experience: The equipment is good and my partner and I have really enjoyed the weights areas. Pool is nice and the steam rooms and sauna are great amenities! Unfortunately, the south location doesn’t have anywhere really to stretch, and the staff will ask you to leave the group Fitness rooms even when they’re empty. The only stretching locations are very exposed, being in front of other weighted areas where we are in the way of other exercises and feel uncomfortable. unfortunately, this was an important part of us switching gyms. During our initial tour we were told that the group fitness room would be able to be accessed if there is no class; this was a selling point as it provided the private and open area to explore other forms of mind/body health, stretching being a large one. We hope that an area can be accommodated as this was very disappointing to find out.

Fantastic experience: New renovations are really great and I can’t wait to try hot yoga at the south location! Shivika and Julia are super helpful and friendly at the front desk.

Fantastic experience: Great gym with a classic look

Fantastic experience: Lots of different classes to choose from. Staff are friendly and helpful

Fantastic experience: Love this place! They did great improvements at the South. I haven't seen the North yet. Aiden, Julia and Ben are great on the front desk. Love the hot yoga!

Fantastic experience: Best gym ever! I love the aquafit class

Fantastic experience: Fantastic gym, everything you'd need for a great workout of any kind. Front desk customer service is friendly and helpful. Place is spotless. Fees are reasonable.

Fantastic experience: Ben and luke are great workers. But Yusef is my favourite.

Fantastic experience: As a Muslim Hijabi women I find it hard to go to gyms because a lot of them are co ed and mixed which is uncomfortable. This gym I found in April when I moved here & I’ve signed up alot of my friends since as well as my partner. My friends and I have really enjoyed the women’s space and the privacy we have. It’s clean, organized and offers a lot of services for the great price. I promote it a lot and will continue to do so! The front staff know me by name at the smoothie bar and it makes me happy :))

Fantastic experience: Literally the best gym. I love coming here

Fantastic experience: The centre is clean, organized, not to crowded and so much stuff to do. The staff is so friendly! One of my fav gyms!

Fantastic experience: Ive been to most of gyms in london and DW’s is by far the best gym I’ve ever been to. Only recommendation is I wish there was more circular metal plates in the north location.

Fantastic experience: Very nice gym, very clean!!! Lots of new machines. You almost don't have to wait for any machines

Fantastic experience: I like this place. I come 6 days a week. I specifically like the mango drink there. That’s my favourite drink.

Fantastic experience: Kat leads a high energy aquafit class and I have gained significant improvement in strength which has greatly reduced my knee pain in the short time I have gone to her classes

Fantastic experience: Great place, very clean ,friendly staff, good price. I recommend to everyone. Great variety of classes, …..

Fantastic experience: Amazing staff, and great pricing for what is included in your membership.

Fantastic experience: Great gym even better staff, Caelan, Yusef and Ben always make me feel like I’m part of the DW family every time I walk in.

Fantastic experience: Amazing gym, shout-out to caelan, and the new worker Ben made the best protein shake.

Positive experience: Cross fit gym always closed for “classes” so that’s annoying but everything else is great

Negative experience: What a let down and lousy customer service. After two weeks of trying to book for the hot yoga through a call and a visit to your South Location no one seems to know the answers. Your staff lack the capacity with maturity to answer questions. My visit was dealt with one of your staff who struggled to answer any of my questions. A call was dealt with one of the staff talking to their co workers about me while I was on the phone. Post on your website clearly for Customers that your SOUTH LOCATION DOES NOT HAVE HOT YOGA and that the free trial day will not include hot yoga because the space is not ready and you are unsure of when it will be.Train the staff in customer service that would be a big help. I will be going elsewhere the experience has made me exhausted and angry.

Fantastic experience: Damian Warner Fitness is the best gym in London Ontario, they keep everything very clean, all the machines work and are never broken. The staff is some of the most caring people in any industry. I would recommend Damian Warner Fitness to anyone of all ages!

Negative experience: Honestly, I used to go to this gym years ago when it was called The Athletic Club. The customer service at that time was amazing, and everyone was super sweet. Now I walk in. It's like night and day. I only have one or two people that greet me when I walk in. Everyone else just stares at me like I have something on my face. The vibe is weird and awkward. I've only been here a month and I might cancel this memebership. They also have the same equipment from years ago.

Negative experience: The manager Kayla is extremely disrespectful. Wouldn't come back even if it was free.

Negative experience: Extremely poor management, the manager, Kayla is extremely disrespectful to me and made me feel stupid when I asked where the washrooms where she’s replied with, “do you not know how to read” in a rude manner and pointed to where the washrooms are. When I asked why she was so rude she told me to “mind my business..” I definitely don’t recommend this gym to anyone until better management is in place

Negative experience: Extremely poor management, the woman working the desk at the time was Kayla, very unprofessional, and disrespectful. Did not care about my satisfaction as a customer what so ever.

Negative experience: Scam, they try to sneak in charges without specifying. Staff are mean and management is worse. Kayla could care less about the paying members! Update: management is still awful, kayla needs to be fired seriously. So rude.

Negative experience: If I can give it 0 stars I WOULD!The customer service experience was terrible. When I walked in, the representative Kayla was busy chatting with a co-worker and ignored me for several minutes. When I finally got her attention, she seemed disinterested in helping me learn about the classes and activities and didn't provide any information or assistance . When I asked for more details about a particular class, she was impatient and dismissive, making it clear that she didn't have time for my questions. Overall, the service was unfriendly, unhelpful, and left me feeling frustrated and unsatisfied. Kayla was mean to me and I felt uncomfortable and unwelcomed.

Negative experience: I recently had an extremely disappointing encounter with Kayla, the manager at the fitness centre. Her attitude and behavior were completely disrespectful and unhelpful, leaving me with a terrible impression. Firstly, when I approached Kayla with a simple question about the fitness center's policies, she responded with a condescending tone and dismissive attitude. She made me feel like I was wasting her time and seemed unwilling to provide any assistance. Additionally, Kayla's lack of professionalism was evident in her rude and unprofessional demeanor. She was dismissive of my concerns and displayed a complete lack of customer service skills. It was clear that she did not value my patronage or care about my satisfaction as a member of the fitness center. Furthermore, instead of resolving the issue, Kayla became defensive and argumentative. She failed to take responsibility for the fitness center's shortcomings and instead blamed me for the inconvenience I was facing. Her unwillingness to listen and find a solution was utterly disappointing and frustrating. Overall, my experience with Kayla, the manager of the fitness center, was extremely disappointing. Her disrespectful attitude, unhelpful demeanor, and lack of professionalism left me feeling frustrated and dissatisfied. I expected better treatment from a manager, and Kayla's behavior was unacceptable. I would not recommend dealing with Kayla if you want to have a positive experience at the fitness center. My encounter with her was a major disappointment, and I hope the management takes appropriate action to rectify the situation and ensure that other members do not have to go through a similar experience. Avoid Kayla at all costs! 1 out of 5 stars.

Fantastic experience: Best club in the city. Friendly, courteous staff

Fantastic experience: Truly enjoy my workouts there. I'm very happy they kept Womens Gym. Be nice if there was a bike can plug headphones into while working out.

Fantastic experience: I got in for free on a free trial on Saint Paddy’s day. I had to wear green and sign- in as a guest. Wow! Was I ever amazed on how clean, more space, and equipments that were available at this gym. The layout was incredible, I personally hate being so close to other people working out but this layout gave members so much space. The sauna and the pool was an incredible add-in and the men’s room had so much locker rooms and a lot of shower spots. Damian Warner did not leave us disappointed owning his gym at the south location. If I could rate this gym higher than a 5 I would rate it 10 out of 5 and will be getting a membership from you guys soon!

Fantastic experience: Amazing gym in London with reasonable price, nice staff and clean environment. Definitely recommended.

Positive experience: Clean gym

Fantastic experience: Great gym with great equipment and staff!

Negative experience: Rude employees

Negative experience: I called south location at 12:55pm to try the gym with 2 of my friends the front desk employee told me I gotta pay 10$ for a day. They don’t even have a free day pass to try the gym. Other gyms they offer a day pass for free. Wanted to see the vibe of the gym but I guess I’m not trying it

Fantastic experience: Great gym! Good classes, pools, has all the equipment you need, very friendly staff and excellent value :)

Fantastic experience: Excellent gym!! So happy it’s back up and running and even better than before !

Fantastic experience: Really happy with the new gym!

Fantastic experience: Great gym!

Fantastic experience: I love this gym!!!! I’ve been going since the day it opened. The layout is great, and lots of machines. The free weight area downstairs is great too. Even when it’s busy, it’s not crowded. Lots of complaints about the women’s area, but I think it’s big enough. It’s never busy in there, and it has everything you need if you don’t want to use the main gym. I use it sometimes when I don’t want to people. I’ve done a few spin classes and yoga classes and loved them as well.

Positive experience: Overall looks like there have been some great upgrades but the Women's section is 1/3 of the size it used to be - and the smallest women's only side I've ever seen. This is extremely upsetting and I'd say bad for business. Majority of the equipment is gone from that side. The women's only section was extremely valued by a lot of previous members. I think this alone might be enough for me to stay at Goodlife.