Anytime Fitness

Negative experience: I got a call from them today saying that I have overdue payments, I already spoke to an employee about it and everything was fine. Until, I recently got a call back from them and the employee was super rude, tried telling me it wasn't fixed when it was and then I proceeded to correct him and it turned out I was right, and then he hung up on me, his attitude was not professional. This makes me not want to attend this gym.

Positive experience: Nice clean gym not alot of equipment but enough to get job done but they don't sell water and have no water fountains.

Positive experience: Not too busy but the equipment is in pretty poor shape. The cracked leather in the benches is just a breeding ground for bacteria

Fantastic experience: Very clean and quite gym, I feel comfortable working out, excellent equipment and services

Negative experience: They keep charging me even after I request to freeze/cancel my membership.

Fantastic experience: Just moved to the area and was asking about membership details, staff was very nice. Will get my membership tomorrow!

Positive experience: Sheesh the hamstring curl machine is torture who invented that. Other than that the gym is okay, acceptable, but was kinda hot in the winter...like I wanted to go outside between sets but not quite that bad. Staff are very kind.

Positive experience: Excellent location for locals. No it doesn't have an elite selection like a mega gym because the size can't permit. But it has what 92% of people need. But yes, they are short about eight 45 lb plates. Doing the leg press requires a surgical harvesting of weights. Get more biggies and leave them at the leg press.

Positive experience: I'm going to give Anytime Fitness 3 stars, I think this gym has many good qualities. There are many times during the day when the gym is not busy, so in terms of general accessibility, the gym is good. I think the staff are diligent in keeping the facilities clean, and the machines and weights are in good condition and seem to be subject to little abuse (all things considered). And I feel comfortable to go in and have my workout uninterrupted. On the other hand, I am disappointed with how expensive this gym is. As a student, I pay the cheapest membership price and I still pay more than $60 a month, after tax, which is nearly an $800 per year commitment, just to work out in a relatively basic facility. I understand I could go to a cheaper gym although for me, it is the only one along my regular commute and it just wouldn't make sense for me to somewhere else. I have two final statements. 1. Make the gym just a little bit cheaper, this will increase how good I feel about calling this my gym. 2. if the former is not an option, I would suggest increasing the number of available resources at the gym, sauna, pool, etc. I know these are not small additions to any facility but that is why I get to be the complaining customer, and Anytime gets to be the appeasing business haha!

Negative experience: Very poorly managed gym. There are hardly any plates, so if there are multiple people lifting heavy at once, you will have to search the gym for plates. It also always seems to be uncomfortably hot, even when it is -20 outside. I’m not entirely sure what their staff do, considering the front door is scan to enter, and hand sanitizer dispensers remain empty for weeks on end. The equipment variety is also severely lacking, and much of the equipment they do have is old, cheap, or in poor shape. But they’ll still ask you to fork out nearly $40 biweekly, since I guess they know there are no other options.

Fantastic experience: It’s pretty good here , only thing it’s missing is an abdominal crunch machine with weights

Negative experience: This Wellington location sucks, I'm paying $40 bi weekly for THIS!? you can tell whoever manages this location is lazy and doesn't care. The sign out front has been fall themed through the entire winter, all of the 2020 covid precaution signs and barriers are still up and I don't think they've bought new equipment in like 5 years. This is quite possibly the worst anytime fitness location I have ever visited and unfortunately it's closest to my house. Seriously go to another location or just pay the same for GoodLife.

Fantastic experience: You’re doing great! Keep it up!

Fantastic experience: Very organised and clean, good to relax and enjoy your workout

Fantastic experience: Just sploke on the phone, describing my social anxiety in full detail with the Manager Lisa who was very informative, pleasant and easy to speak with. Lisa made me feel extremely comfortable as if I was family. I will try my best to leave home and sign up with this branch and I will only use this gym from now on. Even if my anxiety stops me, I feel others in my situation can get some reprieve by speaking with Lisa about a detailed plan.

Fantastic experience: Very nice gym and clean

Positive experience: Gym is clean, good selection. Needs another stair master, like ending my workouts on it and I find half the time I can’t because they only have one. Would update my review if they added a second.

Fantastic experience: Friendly and understanding staff

Positive experience: Standard Anytime, more spacious than other locations but can get pretty congested during peak hours.

Positive experience: Great location and vibe.

Fantastic experience: This is really the best gym. It’s always clean, the bathroom are nice and smells good. They have blow dryer so you can get ready. Also, I like the fact that they don’t use wipes to clean its shoes they ate environment friendly.

Negative experience: Why is the music here turned on so loud? It's not to everyone's taste and most people have their own earphones and are trying to listen to their own podcasts/music.

Fantastic experience: Вже майже місяць відвідую цей зал, дуже зручно що знаходиться через дорогу від будинку. Є вдосталь тренажерів та місц,, єдине чого мені особисто бракує це душу, щоб освіжитися після тренування

Negative experience: I have no idea how this gym has received a rating of 4.5. I have been a regular patron for over a year now and it’s definitely the worst. I only go because it’s so conveniently located it’s better than nothing at all. First of all, the mirror where all the free weights are is TWO-WAY and behind it is a small staff room. In what world did someone think that that is comfortable to workout in front of? Second, there is an incredible shortage of free weights and plates of all sizes. You end up walking around the gym collecting what you need for every exercise. Thirdly, the temperature control is horrendous as there’s no central air, the ceilings are low, and the track lighting is like being under a buffet lamp. But again, location location location. They can afford to be subpar because they’re one of the only traditional gyms in the area.

Fantastic experience: Super convenient and great concept. I was visiting a week and got a pass for 2 weeks for $40. Totally worth it.

Fantastic experience: Honestly, my favourite gym that I’ve ever been with. The people are respectful and the team is super friendly. Always clean as well.

Fantastic experience: This gym is the heartbeat of the Welly West community and the best AnyTime in Ottawa. Each individual employee goes out of their way to make you feel welcome and supported, no matter who you are, or where you are in your fitness journey. The gym is spacious, clean, and has a great variety of equipment. I can't say enough good things about this location, especially the people that work there! 5/5

Fantastic experience: Quite, clean, and friendly. Great staff. Would totally recommend.

Fantastic experience: Amazing spot. As usual there’s tons of cardio machines and a welcoming environment, but this gym also has great equipment for people trying to go heavy. There are several squat racks, a safety bench that you can lower with your feet so you don’t kill yourself going for PRs, and equipment to deadlift. Highly recommend especially for people who don’t always lift during conventional hours since once you’ve signed up you can unlock the building and let yourself in 24/7, 365.

Fantastic experience: Great gym, very well managed and very clean. Staff are awesome! Would definitely recommend it!

Fantastic experience: I have been training at AF Wellington for several years. I able to work out during the pandemic thanks to their policies, and since then it has become a crucial part of my fitness journey. Lisa, the manager, is friendly, engaging and always willing to stop and chat to members. The facility is always clean and tidy and comfortable, and other members tray each other with respect. Highly recommend!

Fantastic experience: Absolutely love this gym! Staff is super friendly. The gym is always super clean. I like it way better than goodlife.

Fantastic experience: I’ve tried out a few gyms but this is the first one where I feel welcomed and at home. It has all the equipment you could want and is always clean. The staff are welcoming and friendly. The manager especially always takes time to greet me and ask how things are going. She is very knowledgeable and helpful with demonstrating equipment or moves I can’t figure out. Definitely appreciate having her around.

Fantastic experience: My son suffers from anxiety and working out helps , great that they're open all the time

Positive experience: Busy

Fantastic experience: Clean and no one bothers you. Good variety of equipment. Staff are friendly.

Fantastic experience: I actually love this place.

Fantastic experience: EDIT: from 1 star to 5 just because I talked to management and they were so sweet!! I realize that not every member there is that rude and I will go there again, just hope I don’t accidentally touch this girl’s equipment- God forbid!! OG POST: One particular member there is very rude! I could not believe the way she spoke to me, like she owned the place! Actually not even the owners would be that inconsiderate. It’s sad that people like that taint great business’ because the location is great, clean and the manager is awesome!

Fantastic experience: Gym wasn't too crowded at the time. Got coached by my friend. Felt absolutely alive. Don't stop the grind. You owe it to your future self and future family.

Fantastic experience: I found out pretty quickly during the lockdowns how integral being able to access a gym is, to not only my physical health, but my mental health as well. Joining this location was the best decision I could have made for my overall well-being during this pandemic. I became a member in February of 2021, and realized quite quickly that I had not just joined a fitness facility, but a community of kind, respectful, and supportive people. The amount of encouragement I’ve received from not only staff, but other members as well, when working out and learning new things, has been such a fantastic experience! It’s transformed my relationship with fitness from feeling like a burden to being a really positive part of my weekly routine. This has become my “happy place”! The manager of this location, Lisa, runs a very tight ship. I have never been in such a clean gym! The workout and shower facilities are always spotless and well-organized on her watch. Lisa is also incredibly sweet and super knowledgeable, she’ll never hesitate to give you a hand with your form or figuring out the best setup for an exercise you’re learning if you ask for help. My bench press form definitely improved under her guidance! You also have access to personal trainers at this location. I had the absolute pleasure of working with Frank for a few months last summer and had a blast! I had no idea what I was doing with free weights, and by the end of our sessions I was armed with a whole new set of skills, and confident in my use of them. The pace he set during our workouts challenged me without being intimidating, which really helped to maximize my growth. Frank was patient, professional, supportive, and so much fun! I learned so much from him and I’m very much looking forward to picking up more sessions in the future. Overall, I’m so happy with my decision to become a member here. 10/5 stars!

Fantastic experience: This really is a great gym and I think it’s largely due to the owner, Lisa. She very clearly cares so much about the gym and everyone in it. It’s also really clean!

Fantastic experience: Very clean and has a good equipment selection. Not too busy outside peak hours

Negative experience: Very poor customer service you can book online but they never get any info in the location totally unprofessional

Negative experience: Getting a non commitment membership here? Forget about it, even after you want to cancel you have to wait another 30 days before they let you cancel. Even if you try and make that happen you spend weeks chasing down the manager in person to sign the form. Apparently it’s impossible to do over the phone so if you’re travelling then good luck dealing with them. Definitely not the best costumer service out the other gyms in the area.

Fantastic experience: Great machines, great staff and always very clean!

Fantastic experience: One of the best if not the best Anytime the staff there is so helpful and welcoming.

Negative experience: Spoke with manager, indicted I wanted to join the gym. Manager said great, just finishing up with someone else. I waited 25 minutes and never heard from anyone again

Fantastic experience: Best Anytime Fitness I’ve been to!

Positive experience: It has all the equipment you need and it’s well maintained. Downside is it’s a small space so you’re often dodging others working out and getting hit by an errant dumbbell! Some easy things that could be addressed is the water fountain is not accessible when classes are on (different times) and not all the disinfectant wipe stations have bins by them so you have to move around to find one.

Positive experience: Great gym very clean and easy to workout

Fantastic experience: By far the cleanest and most well kept gym I've been to in Ottawa. All equipment is frequently sanitized and very organized. Private washrooms are amazing and are always super clean. Not very big but has absolutely everything you need to succeed. Always greeted by the manager or other staff when I walk in as well. They really promote everyone's safety by making sure users are distancing and masks are being worn at all times. Definitely recommend working out here!

Fantastic experience: Love this gym. From the washrooms to the gym floor this place is super clean. Equipment is always in great working condition with lots of cardio equipment and plenty of free weights. Glad l recently became a member!!!!

Fantastic experience: Editing my previous 5-star review and wish I could give 6. This gym is great and by far the best Anytime I've been to in Ottawa - always clean, great equipment, and the staff are all so lovely. During a time when everyone is frustrated and life is underwhelming, I can always count on Lisa's friendly face welcoming me at the gym!

Positive experience: Lovely gym!

Fantastic experience: Don't have to book times and the clients are all respectful..

Fantastic experience: This place is always clean, friendly and professional. The manager Lisa is helpful and kind. She sets the tone for the gym, and her energy is always super positive. She considers member feedback and suggestions and always looking for ways to improve our experience. Love this gym.

Fantastic experience: Always clean and inviting!

Fantastic experience: I have recently joined Anytime Fitness and love this Wellington West location! It has been extremely clean since it's reopening from Covid-19 and I feel very comfortable getting great workouts in. Since it is a boutique style gym I don't have to reserve a spot to workout and is very flexible and accommodating to my schedule.

Fantastic experience: Great little gym in Ottawa! Always a positive atmosphere. Keep it up :-)

Fantastic experience: The prices at Anytime are high compared to some lower end gyms, but in this case you really get what you pay for. The gym has all the basic equipment you need in addition to cardio machines and a yoga studio. The changing rooms are very spacious, modern and clean. The 24 hour access is a huge benefit. The staff are also very knowledgeable and friendly. The gym does get busy during peak hours, but I've never had to wait more than a few minutes to get on a machine/rack.

Fantastic experience: Great gym. Super clean, good amount of space, amenities (private showers!), and group classes. The staff has always been nice and helpful, and overall this gym is awesome. Definitely worth the price, and considering its location, it’s hard to beat.

Fantastic experience: I’ve been going here for a month now and haven’t had a single bad experience. The yoga classes are a nice bonus!

Positive experience: Very clean and nice atmosphere . Lots of great equipment . The Manager Lisa was super friendly and super helpful . She took time to answer all my questions and made me feel very comfortable as I was a gym newbie. overall great experience.

Fantastic experience: Clean, very friendly manager, great trainers. Equipment is kept in great shape.

Fantastic experience: Always super clean and very friendly staff

Positive experience: Small gym at times fairly busy

Fantastic experience: Great gym! Well taken care of, always clean, and cleaning supplies are stocked pretty well most of the time! Staff has also been nice, and accomadating every time I've talked to them.

Negative experience: Emailed in to this location. Set a meeting for 4:15pm to get signed up. Poked my head into the office to greet myself, was told they’d be right with me and to have a seat (the staff member was kind of rude from their tone). Not a good first impression. 20 minutes later I get up to see what’s taking so long, no acknowledgement whatsoever. So I left. Non existent service. Very disappointing.

Fantastic experience: It's always clean and great staff!

Fantastic experience: The space is large enough and the area is well laid out. Nice to see there are group classes(and the space for one). This also helps elleviate the congestion in the gym area for people doing their own floor routine work. Very clean and bright too.

Fantastic experience: Nice clean gym with good range of equitments.

Fantastic experience: I really like this location. They have good staff on hand, clean premises and private washrooms. They also offer additional classes as part of their membership fee that you can attend. I would recommend trying yoga on Tuesday or Thursday evenings or HIIT with Adria. All the instructors I've had so far were friendly and knowledgeable. I wish we had more yoga props available such as blocks or straps, but I'm not going to be too picky since it's not a yoga studio - and that may change too. They do provide yoga mats for anyone who doesn't have their own. Your gym membership practically pays for itself if you're partaking in the classes that offered. The gym has all the standard machines you'd expect, but they also have a ton of free weights, bands, foam rollers, TRX, and battle rope. I would recommend this location to anyone looking to join a gym.

Fantastic experience: Great gym , great staff , all the weights you need . No complaints , and highly recommended .

Fantastic experience: The personal trainers are very invested in their clients and go out of their way to say hi to you even when you are there outside of an appointment. The facilities are always very clean and the private showers are wonderful! Adria is a great trainer and I would recommend her for anyone! :)

Fantastic experience: For me, this place is all about convenience and flexibility. Come and go anytime. They have a great variety of equipment. I love the functional exercises in the studio room. Also, not too crowded.

Fantastic experience: Absolutely love this gym! The atmosphere and staff are very welcoming. I've also made a few friends at this location and couldn't feel more at home than I already do! Keep up the great work!

Positive experience: Where is the bathroom

Fantastic experience: Great location, staff, and atmosphere. Everyone is made to feel welcome and all comments are acknowledged and well received. They are wonderful community supporters!

Fantastic experience: So clean. Great staff

Fantastic experience: Very good gym with friendly stuff and people.

Fantastic experience: A great place to work out. This place is clean, has friendly staff, not busy, and most of the equipment that one could want. I highly recommend this place.

Fantastic experience: Great gym, staff, location and pricing.

Fantastic experience: This is a great place to work out. It's always clean and we'll organized. Lisa keeps the place running perfectly. Adria is a great trainer and I am very pleased with my progress. I can't recommend Anytime Fitness West Wellington highly enough!

Fantastic experience: Professional staff, new equipment, and great location all make for a great spot to work out.

Fantastic experience: My favourite Anytime fitness location! The gym is always immaculate and the equipment is of excellent quality and well maintained. Great vibe with fun and friendly staff.

Fantastic experience: ONE WORD (Showers) This is one of the ONLY Anytime fitness locations I've visited that has 4 separate private bathrooms with showers... Thank you to both the trainers and management for all the hard work you put into making this location a success. This area of Ottawa really needed a gym and this location is unique and very trendy... Refinished Hardwood, Artificial Turf {for push sled}, Great Equipment, VERY clean, very friendly... If I could give more then 5 Stars I would. Thank you

Fantastic experience: Great atmosphere, helpful staff; I can definitely see why it’s described as boutique gym

Fantastic experience: Beautiful facility, not overcrowded , supportive and friendly/staff. Shawn (owner) is often on site helping out clients and answering questions - love this gym!

Negative experience: Edit: after the bank investigated the charges on my credit card it it was determined that they were fraudulent and originated from Ottawa. I was reimbursed the full amount. I standby my original review about the poor practices of this business and how they handle your personal information. Dont sign up with this club!! Used a 2 month free Goupon and had to sign a contract. Since this was for my son I decided to try it out. My credit card information was compromised since they write banking information on a form and who knows how many people have access. They charged $7000 to peleton Canada and several charges to skip the dishes. No one else has my credit card info. Bad business practices and even worse staff. Beware!!

Positive experience: Small but has everything you need.

Fantastic experience: Great gym! Bigger than the Dows Lake Anytime, clean, new equipment, great staff. Overall a really great spot.

Fantastic experience: Very clean showers! Great equipment variety, but lack of basic little things (which may be because others bring them, like a variety of resistance bands), but regardless great atmosphere, people are nice staff and clientele included. I'll be moving soon and I'll miss coming this Anytime Fitness, other branches should take a lesson from yours

Fantastic experience: Good gym so far only been a handful of times

Fantastic experience: My favourite gym in the city. Love the location and love the staff!

Negative experience: Clean, fun music if you ever forget your headphones. No changerooms, only bathrooms. Showers are in the bathrooms themselves which is nice, but there are only 4 bathrooms (one with no shower). No real A/C/airflow and it is quite small. There's only one of everything so there is a lot of waiting during peak hours (except for the cardio machines and there are two squat racks). Cardio machines have app integration. Update after 9 months and visiting a few branches: They're just as expensive as Goodlife ($28.50/2 weeks) except with fewer amenities and smaller spaces. Most locations have no parking. Contracts auto renew. Can't cancel/not renew my membership even with 3 months notice without going in to the gym and signing 30 days before it's set to renew. Good if you truly need 24/7 access, otherwise there isn't much that sets it apart from other gyms.

Positive experience: I signed up last week after reading such great reviews and taking a tour around the gym. After reading through the contract completely I decided it just wasn't a good fit. Different locations offer a wide variety of price ranges, with this location being $76 a month. When I went to cancel, I asked about why the website promotes $42.99 a month, but in person you get billed for almost double that. Manager was nice, offered to give me what the website had listed, but that should have been the price from the start. I just don't see the point of the price being so flexible, if you can afford to "match the website" then don't try to charge more than that in person. At $76 per month, the gym better have every piece of equipment imaginable, plus a pool, hot tub, and sauna. I don't want to have to bargain, beg, or even have to point this out, I shouldn't have to. Be clear with customers. Overall just shady business practices sadly.

Fantastic experience: Love this gym and the staff! It has just about everything you need for a good workout and always clean. I love the Saturday morning yoga class.

Positive experience: Fun staff

Fantastic experience: This Wellington location is 24/7 with amazing staff and club members! The workout rooms are bright and clean and they have well sized bathrooms downstairs. Love it!

Positive experience: One of the better locations in the city. Can get quite busy around 5-6