Orangetheory Fitness

Fantastic experience: Huge shoutout to Mariam & Amal at the front desk providing exceptional customer service experience, they truly deserve a raise. I move from place to place but can’t help coming back to this otf because of how amazing they treat members. The coaches too, Nadine, Daniel & Nikki most especially are dope at what they do and push you to be better each and everyday. I love this location so much and don’t think I’ll ever stop coming here because of how accommodating and amazing I feel walking in and right after a work out. I’d give 10 stars if I could ✨✨✨✨✨

Fantastic experience: I was searching for some impactful and not boring group fitness classes on Google. I came across Orangetheory Fitness. It looked very intense and I passed. However, my search never ended. After a few months of not finding anything interesting, I again came across Orangetheory. It marketed a free class and I thought that there is no harm in checking it out. All I have to say is "no thank you" at the end of the free session. However, I got hooked on to this fitness regime instantly and ended up registering right after my session. All the coaches I have worked with thus far are great! Also, the group session with a fitness trainer concept eliminates the lack of motivation and the mundaneness of visiting a gym solo. To my surprise, I was able to keep up with the workouts that seemed very intense during my initial research. The in-depth heart rate monitoring and detailed analysis of my workouts was very helpful. Finally, the support staff is warm and friendly. I would encourage Orangetheory to anybody who wants to build endurance, stamina, or lose weight.

Fantastic experience: It's OTF. Good location.

Fantastic experience: I joined OTF creekside crossing in 2019 and I forgot to write a review about this location. OTF workouts are amazing. I’ve been very active all my life, been a long-standing member at Ballys (now GoodLife), I have my Pelotons at home and even have a yoga membership. I love to train! OTF Creekside workouts have always been beyond amazing, and if you are looking for a challenge and have never tried an orange 60 class, this class is for you. I always enjoyed HELL WEEK -but found it too easy. It wasn’t hell. 2019 was better than now. You sweat a lot. The heart rate orange theory is brilliant. Back then my favourite coaches were Charles, Melissa, Charlie, Kevin, and Denzel. After covid it wasn’t the same anymore. I didn’t see my favourite coaches, plus it’s very hard to maintain going to OTF when I have other memberships, my experiences have always been great thanks to the amazing coaches. The only negative thing I remembered was that there was one member who would wear SO MUCH cologne I would get headaches whenever we would pass each other, and when I took a deep breath. I did complain several times in the comment box but That’s about it. I do recommend orange theory to others that haven’t tried it but my budget isn’t resonating with it at the moment. It’s also out of my way. I still think this studio is awesome.

Negative experience: They are good and motivating. But if I cancel the class they charge 16 dollars, but if they cancel the class and I ask to compensate for next absence they won’t agree. As per them we pay if they cancel, they won’t payback if they cancel because of their mistake. Just this incidence of arguing with one desk person made me not to trust them. For business trust is everything.

Negative experience: Not a good first experience. I reached Mississauga OTF for the demo class. Apparently, we need to be 30 mins early for the assessment which i couldn't make it . Fair enough! Requested for another time. My booking was confirmed. The next day i get a call asking again to reschedule as the slot is double booked. I was like, oh really! Why didn't you say while doing the booking and confirming? Well, I changed my plans around this time. Either their system sucks or they have preferred some one else. For any reason, I'm not going back to OT again. Bye-bye! If you don't respect customer's time, they can get 1 hour workout anywhere.

Fantastic experience: What I love with this gym is you don't need to figure it out on your own. Workout is fun. The heartbeat tracker is interesting. The color scheme pushes me to workout harder than just doing the bare minimum. And it's great that they keep changing the workout so your progress don't get stuck. Coach Naquiyah is attentive. The participants' limit per group is good because the coach can check on each one of us if we are doing it right. Unfortunately I can't afford it for now. I am glad that Milly did not guilt trip me for not signing up for membership because I had experience before with the other gym that told me that I am not gonna progress if I don't sign up for personal training. Overall, I am happy that I found this gym. I feel like I was missing out all this time. I would definitely comeback when I am financially ready.

Fantastic experience: This is a fantastic studio that has allowed me to improve my physical, mental, and emotional health. I have made amazing connections with like-minded individuals who are also focusing on improving their health and we encourage/challenge each other to do our best within the hour. The Coaches are amazing and so are the music and overall vibe in the studio. Aamir, the studio Manager along with his other associates are very welcoming and helpful. I highly recommend this workout studio to anyone!

Fantastic experience: Personally I love this location. I was able to achieve new goals and it helped improve myself. All the staff and trainers are always friendly and in a good mood. I had a chance to meet the studio manager (Ameer), he is very passionate about helping others into getting into a healthy shape and lifestyle. His story will inspire you to get in shape. This is a great place to be at If you are someone who is looking to better themselves.

Fantastic experience: The best !

Fantastic experience: Great place friendly

Fantastic experience: Couldn’t be happier with this place. Staff is far and above what I’ve ever experienced from any gym. Very warm and welcoming, workouts work man, you will not leave disappointed. Intense and challenging but attainable. I’m sold.

Fantastic experience: Absolutely love orange theory fitness! This location is so welcoming and creates such a warm and positive environment. Milly was absolutely delightful. She was very professional and helped eased my anxiety about working out in a group. She is the reason why I started coming to orange theory and continues to provide excellent service and a beautiful welcoming smile!

Fantastic experience: It's more of a cardio gym. But overall : Good - you will get desired results. Washrooms and lockers available. Parking available. Updated equipments. Awesome trainers.

Negative experience: Fraudsters! I was told by the front desk that if I get a friend to join, I'll be given 50 percent off on my next bill. And they charged me the full amount and now they refuse to credit back the difference. Make sure you get them to give you in writing any claims or discount they are offering. They can do so much better with having the right work ethic. Stop cheating people

Negative experience: I wouldn’t recommend this gym to anyone, it is overpriced for what they offer. This specific centre just try to make money from customers. You get charged additionally if you don’t cancel the class 8 hour prior to the workout & you can charged even more if you don’t show up. They also don’t allow us to quit the gym immediately if you’re not interested. They come up with the way also to sell the heart rate monitor by making it mandatory. They have 0 interest in customers and 0 interest in fitness and only interested in money!

Fantastic experience: Such an amazing place with the best coaches. Shoutout to Daniel for his charismatic energy and calling me out when I slack! He makes 6:45am workouts enjoyable

Negative experience: It seems the gym is only interested in making money. If I could I would give them a zero for customer relationship. The concierge staff is very rude. I wanted to downgrade my membership and they told me I need to give a 30 days notice for that too. Which is horrible. Like they are providing me with a service which I don't want. Highly dissatisfied.

Fantastic experience: The best place to be, I love orange theory

Fantastic experience: Pricey but they motivate and exhaust you to the core. Really good for person like me

Negative experience: I am a member from almost 2+ years and OTF is having the best environment to achieve your goals. You need to push just to show up and thats all, you are going to enjoy the 1 hour of workout and all the coaches are motivating and friendly. I love this place but location wise there is a parking problem and it is not managed properly. I had very bad experience at this location because of the front desk staff. They are not ready to take the feedback and at times very rude. After lockdown they have just become more money driven and gives zero value to client relationship. I have seen the difference in service for this location and will recommend to try other locations as well.

Fantastic experience: I've been going to OT Downtown for 2 years and loving every moment of it. They helped me work to a healthier me with my body and mind!!

Negative experience: My review after going to OTF at this location for almost 3 months is if you will fall sick or have any medical condition then please give them a month’s notice. Funny right, yes thats how their policy works one month notice on advance even if you have serious medical concerns and can’t workout,Life happens and sometimes things goes out of control but if you tell them the same you will get a response saying sorry we have one month in advance cancellation policy . Go to this location only if you have your schedule and life well planned because if anything goes wrong you will never get your money back and on top of it if you ever forget to cancel your class then bingo you will be charged another 15 dollars per class as late cancellation fees .I have a friend who goes to F24 and had to travel for some urgent medical condition she just called them and they understood and refunded the money.Just a week back when I called Manager of OTF at this location and told him my medical problem all i got in response is to get a doctor’s note.My question is why should I share my medical issues with you and once i informed this to my doctor i got response that they only provide note or report only for work and school which is valid. I made multiple calls to this location trying to explain my condition but all i got in response is we will call back and confirm and the reality is they never call back. Plus when you call them they never pick up call until you call multiple times.And at last the response i got after 4 days is we can’t do cancellation .I have always heard good reviews for OTF from other location but this one just interested in getting money out of your pocket. Coaches are good but when it comes to front desk service is just pain and nothing else.After lockdown they have just become more money driven and gives zero value to client relationship.I have seen the difference in service for this location in a gap of two years and it’s terrible now.

Fantastic experience: Although short, my experience here was excellent. From the front staff to the instructors, nothing here is short of great quality. The management and front staff truly go out of their way for you and try to accommodate you under all circumstances. Shout out to Stefano, Alex, Maria and Nadien for making my experience here so wonderful, will definitely return!

Fantastic experience: Amazing coach , I find my self more active than before in just 1 month . Thank everyone

Negative experience: I was having a busy day and was thinking of an early workout,so I decided to try this location which was almost 20 min away from my house and I did call and informed I am coming and might be 5-7 min late due to traffic , I reached about 10 min late and they said we can’t let me attend , I wasted money on parking , gas and time and they didn’t let me enter

Negative experience: I have been a member of this location since October 2021 and I have slowly become an addict to this gym (lol) Special mention to the amazing front staff (Milly, Melissa, Matthieu) and supportive coaches who guide and push you through the workout. PS : the 90 minute workout on Saturday is the best!

Negative experience: Don’t bother. They are always “clueless” and will keep charging you. Lol.

Positive experience: I would honestly give them five stars but due to the fact that you have to buy their heartbeat monitor just didn't seem right to me

Fantastic experience: such a great experience 10/10 luv the workout luv the staff that’s my family

Negative experience: If you’re thinking of trying out their “free” class, make sure you don’t miss that class or they will charge you $15 a person. Staff will not let you know about this policy during your phone conversation so that the club can make some money. When I mentioned that I was not informed about this policy over the phone, all I got was “Sorry for the lack of communication, hope you understand”. How about a refund instead?

Negative experience: RIP OFF!!!

Fantastic experience: Great place to workout. I hope they will be open throughout this year.

Fantastic experience: Extremely good workout! I haven't worked out since before the pandemic. Everyone was friendly and the workout was intense but really fun! Unfortunately it's just not in the cards for me price wise to join. But if you're able to pay for the high end prices it's super worth it for you!

Fantastic experience: I joined Orange Theory 4 days ago. I’ve always been interested about their fitness regimen for awhile but hadn’t have a chance to explore or tried their free class. When I wanted to, COVID-19 came along. Now, that gym have reopened I took that chance to try their free class. I was glad that I did. What I like about Orange Theory Fitness, is it’s structured and it’s class based fitness. With Orange Theory, they know what and why you’re in there for. You have an instructor who knows your end goal and to guide you or coach you to achieve it. With a class based fitness you’ll know what you’re going into and the benefits of it. Especially for those individual that don’t know what type of exercise they should be doing for their own type of body structure. They want the best version of you, which means they will push you to your limits to reach your goal.

Negative experience: The gym took money from my credit cards account in a middle of lockdown 13 of December 2020 and the beginning of January 2021 amounts of 213+213 and not only that but they charged my debit account too in a middle of a pandemic lockdown!!!! they charged me 2 times on my credit and one additional time on my debit for 2 MONTHS !!!!!!!! In a lockdown situation... be careful with your money always check your bank accounts I only knew today and I’m really disappointed by the service... extremely shameful

Fantastic experience: Always been a fan of OTF, but this location has a great staff as well

Fantastic experience: So clean and friendly. Wish I was a full time member.

Negative experience: Bad service from both the manager and owner. Better to invest your money elsewhere, if you raise a concern, the owner is happy to tell you to leave rather than fixing it. Asking the owner to priotize his paying members and allowing them to workout rather than giving a lot of free trials resulted in him telling us to leave. In addition, if you complain about the head coach who is not the greatest, the owner and manger get defensive. It's ok, I'll take my $200 elsewhere keep your terrible staff. Definitely do not recommend!

Fantastic experience: Awesome workout place. One hour is all you need.

Fantastic experience: I love the intensity and variety of the OTF workouts.

Positive experience: I have been with this location for about two years. Everything started great. Trainers were very friendly and the service was great. I can come almost anytime I want. But time goes by and the owner became money driven (of course) , and signed up a lot of members(too much for one location). It’s now extremely difficult to get in a class if you are not booking two weeks in advance. Things happens, schedules changes, I found it getting almost impossible to go to a class. With the price I paid, this location is not accessible enough. I will be looking for other locations.

Fantastic experience: In love with this place. Exactly what I needed to get back on my fitness journey: motivation & intense workouts!

Negative experience: Terrible service by the manager. The general staff and laid back and friendly. Manager is rigid and money hungry. Prioritized money over customer service and was obviously ready to let people walk than keep them and monthly paying customers. Unfortunate to have a central location like this overseen by such by Simone who clearly does not click with the staff. Clearly people walk from this location because of her. I’d rather drive the extra 10 mins to another location in Mississauga than have to run into her ever again!

Negative experience: Have been going here for a couple of months. Love the trainers but the service at the front desk is terrible! The app to book classes is extremely wonky and due to technical glitches with the app, I was charged $40 for late cancellation when I didn’t actually book or cancel these classes. The manager was rude to us when we spoke to her about this and didn’t seem to acknowledge any issue with the app. There was no follow up from her after we spoke about the issue. The service overall is very frustrating and we are looking to move to another gym nearby.

Negative experience: Poorly run! I'll give my money to F45!

Fantastic experience: Love love love love this place, seeing amazing results after 3 months. The coaches are unreal and the atmosphere has so much energy - you cant help but be pumped up and motivated! I'll never go back to a traditional gym

Fantastic experience: It's just fantastic! I am very much into sports all of my life and this is definitely fantastic experience! Very professional, organized, serious exercise that makes you feel healthy and strong. Love it! I guarantee you that these bad reviews are just lies. Simple like that: lies! People who write such lies online about this place should be ashamed of themselves! Place is great, clean, people are more than professional and friendly, always at your service. It is NOT true that one has to book the class two weeks ahead, another lie! I'm stunned by lack of character at some people. Trust me, absolutely great place!!!

Negative experience: These guys are sales oriented. Called up 5 times to cancelled my registration because of timing mismatch but did not get follow up call. When they wanted me to joined got calls regularly.Not good customer service .

Fantastic experience: Update #2: after being a member here for a year I can vouch for this gym totally. Miriam, Naquiyah, Charlie, and Nadien make this studio a perfect gym. The only feedback I have is that they should consider hosting some social events and be more active on social media. Updates: Now that it’s my home studio I see some positives here: there are two restrooms, 3 out of 5 coaches I have been to are good. Overall I am good. Original review: I have been an otfer for over a year and a half and have been to several studios in the US and always had above average experience. We moved in this area recently and when we were looking for houses it was our main criteria to live near an otf so that we could continue gym while we are here. Here is the list of issues I have with this studio: Parking - on an average it takes 5 extra minutes to park and get to the studio as compared to most of the other studios I have been to where you just park upfront. Studio infrastructure - weight floor is uncanny, I would always avoid station 5 and 6. There is no natural light in the weight floor section. There is just one door to get in and out of the workout area. Water cooler is outside the workout area so you have to step outside the workout zone for water refill or if you drink strangely from the cooler. There is only one restroom. Logistics - they don’t accept Amex! Rules - this may probably turn out to be the last straw for me soon. The rules are same in the US and Canada but in the US most studios let you get away with it as they understand your perspective and probably that’s why it’s quite successful there. Not letting people attend the class when they are 6 mins late is totally ridiculous. We are in a situation where so many things have to fall in the right place for us to show up to gym. Coaches - one out of four coaches I have attended so far is good, two are average.

Fantastic experience: Probably the best workout on the planet. Very organized helpful friendly knowledgeable coaches. Love the fact that you can schedule and cancel classes from the app. You workout at your own fitness level but boy do you get a good workout regardless. I went with the Elite package which allows me 2 classes a week but I think if it fits your budget the unlimited package is best. Its well worth it. This is the future of working out. Great way to get cardio into your workout routine without it being boring.

Fantastic experience: You can't beat this workout.

Fantastic experience: Great one hour work out. I’ve built stamina in running and the class has helped me pick up more weight. Coaches are great they check on you from time to time.

Fantastic experience: Amazing coaches & staff. Great Atmosphere and Vibe. Best One Hour Workout.

Fantastic experience: Best fitness centre with amazing trainers

Fantastic experience: I am liking their concept of group fitness. In a group, we all get motivated and most of the times we all going beyond our limit and giving our best push.. Trainers are very helpful and kind...

Fantastic experience: I was very surprised at how easy it was to follow the workouts. It was a great workout that you can customize to your fitness level. The packages are affordable, and it’s a great way to change up your workout routine or even just get started on your fitness journey. Im really excited to go to my next class. Thanks to the staff for making it an easy and fun experience.

Fantastic experience: Great burn. Delivered as expect.

Negative experience: Quite a poor experience. My heart rate monitor never worked and they had to try fixing it during almost every class. I definitely would not recommend Orangetheory fitness to a friend.

Fantastic experience: Great work outs ! 1 hour and I am done. They have a 5 am class which is key for a lot of commuters. Coaches are SUPER motivating. I'm hooked !

Positive experience: Great dynamic classes, tough work outs. Great for people who like a good atmosphere for their work outs!

Fantastic experience: The instructors are amazing. Best one hour workout.

Positive experience: Because the workout is divided into blocks, it makes the workout go by fast. Booking the classes helps me keep committed to working out and the coaches help me push myself and stay on track. I also like that no 2 workouts are ever the same 365 days a year. It is a little pricey, and they can be unreasonably strict on rules at times, but overall, great workout and I recommend it as an excellent way to complement your regular workout or as your sole workout.

Fantastic experience: I love it here at OTF Downtown Mississauga >>> the staff and coaches are absolutely phenomenal - they keep you motivated and help you achieve your goal. They encourage you to push yourself and constantly remind you that you are capable of so much more. The group energy is contagious and I love that the workouts are different everyday. I always look forward to working out at OTF especially after a stressful day - that one hour workout has been the ultimate stress buster for me. I’m in the best shape of my life - thanks to OTF. I’m so happy I finally found something that works, and that I find so easy to stick with ... Orangetheory is it for me!

Fantastic experience: Excellent location, excellent staff and the best coaches!!! Is literally like the say “The best 1 hr workout in the world”

Fantastic experience: Orangetheory is such an amazing place to work out! You get a full body workout, that changes every day, so you continue getting stronger and not plateau. This is only an hour of your day, go in, and don’t have to think about what to do, the coaches guide the class minute by minute! All the coaches and staff and very accommodating and encouraging! It is addictive for all the right reasons! :)

Fantastic experience: I have been going here for three months and I absolutely love it. The coaches are amazing and I find it absolutely inspirational.

Fantastic experience: The best workout I have ever experienced in my life so far!! All instructors are great and its a total different experience working out in a group and competing with each other which always helps us to push little more to get the best out of us!! I highly recommend Orange Theory concept!!

Fantastic experience: great workout experience and very helpful trainers.

Negative experience: I have had a terrible and unprofessional experience at this location. Tried escalating the issue to the supervisor, but the supervisor seems to not care to respond. Just waiting to get over with my membership with this place.

Fantastic experience: Great atmosphere. Friendly staff :)

Fantastic experience: Trained at that gym for 3 months while I was in Mississauga. Friendly staff and great coaches (Nadien / Denzel / Charles) !!! Noticeable improvement in endurance and fitness within 2 months, would love to re-join in the future.

Fantastic experience: Love the structured environment and programming. You work on your own pace but at the same time you are challenging yourself. Trainers are awesome! Shout out to Nadine and Naquiyah. They are they best! Very efficient as well. You get an awesome workout in exactly an hour.

Fantastic experience: My workouts at Orange Theory Mississauga Downtown have always been a great experience- I would highly recommend this location as your workout choice!

Positive experience: Dim lighting - awesome loud music - coaching - convenience!

Fantastic experience: Great workout! Love the energy!

Fantastic experience: It is a great place to work out, very clean, qualified kind, and helpful staff always. The cirquit is just very fun, dinamic and pleasent to do so you will also enjoy while getting in shape.

Fantastic experience: This has to be the best gym for those who aren't sure if they're of the gym attending type, and want to be in the best shape of their life. I went in on a recommendation from a friend and have not looked back. I feel awesome, look awesome and the coaches and staff there are super helpful, offer encouragement and pointers to provide you with a way to get in shape while having fun. Classes are always different and that is what I find most enjoyable. It's way better than trodding on a treadmill or doing the exercise machine circuit day-in/day-out. I look forward to attending every time I go.

Positive experience: I do agree with the other reviewer - they do strive to get your money. They have a ton of competitions to keep you motivated, but they all require a sign up fee ($25), and usually want you to get more members to sign up. It's kind of annoying to see that they want our help to get new members in order for us to get rewarded. I understand word of mouth, but they can do a better job and use their own money for marketing. Competitions would get higher turnouts if it benefited members more and we didn't feel the pressure to get our friends to sign up. The trainers do read from a script (every location has the same workout on the same day no matter what location you go to), but they are there to guide you and tell how to properly do each workout. I like them being there, as well as the structure of each class because I wouldn't do these exercises on my own at a gym. This is the only reason I continue to come here. It is expensive for a gym.. especially since I can only afford to come for 8 classes a month. The trainers and staff seem to have continuously changed over the past year. The workout is also based on your heart rate and getting "splat points". This is very motivating during the workouts, but sucks when the screens stop working or your name randomly pops off the screen. Overall.. great workout and gym for anyone who doesn't normally workout or want to put in the effort of making your own workout regimen. The cost is the only thing that constantly hangs over my head and makes me want to switch gyms.

Fantastic experience: Amazing workout, great for all fitness levels. Had a great mixture of cardio and strength workouts. Really love it .

Fantastic experience: Naquiyah and Nadine are my two most favorite gym trainers. Their attention to everyone in the group, making sure we are in good form and not to mention the awesome energy they emit is enough to get you going even if you are new. I owe my revival of fitness to this gym. Sadly I had to move and will forever miss the good time I had here, from the music to the number of people who attend classes ;) (balanced). Thank you!!

Positive experience: Great workout amazing membership packages

Fantastic experience: Great studio - very accommodating and helpful. The coaches take the time to give feedback and ensure the movement are correct!

Fantastic experience: Amazing workout, great for all fitness levels. Had a great mixture of cardio and strength workouts. I am definitely going back!

Fantastic experience: Pam is a machine!! I LOVE her!! OT needs more coaches with her enthusiasm. One of the best workouts I’ve had at any location in the world.

Fantastic experience: great place, great coaches, great overall workout

Positive experience: Good cardio workout great trainers for the most part. Pricey but I personally think it's worth it if you need some extra motivation. Especially if cardio isn't your thing to do on your own.

Negative experience: I tried to go to a class as a new student and was told that they could not accommodate me because the instructor didn't have 30 minutes to do an orientation. I had called the day before to inquire about joining a class and was never told about the 30 minute orientation and I arrived 25 minutes before the start because I assumed I would have to fill in waivers etc. Further, the website does not indicate an early arrival for a first class. The unsympathetic front desk person also told me it wasn't a good first class for me because it was a "partner workout" - also not indicated anywhere online. I am frustrated and disappointed to not get a workout in today. Orange Theory Downtown should consider working on its website and its customer service.

Negative experience: The Mississauga Downtown location is the worst place to subscribe for your membership. No return of call, no follow up with their clients. I had to wait more than 2 weeks to have a call back and my disappointment even the manager partner Naomi Of that location is really rude. Instead of digging and finding solution to her clients file, shes more interested in registering clients. The best one is on Dixie, best customer service!

Fantastic experience: Be the best version of yourself in 3 months with just 3 sessions per week (3 hour commitment).

Fantastic experience: I've been a member of OT fitness for about 2 month now. It is the best fitness studio I've ever been to. The staff as well as the members are nice and friendly. The workouts are intense and (combined with good nutrition, of course) will certainly increase your endurance and get you in shape. The trainers are always there to answer any question, show you what exercises to do and make sure you do them correctly to achieve even better results. Depending on your level of fitness or personal conditions, they provide personal instructions and different modifications of exercises. Overall - great experience, definitely recommended!

Fantastic experience: Best one hour workout

Fantastic experience: I’m one of the founding club members at this location who signed up during the presale event. My goal was to stick to the plan and lose 30 pounds with proper diet control. First class was good, 30 mins on tread with variable paces and another 30 with lots of other exercise combined, the row machine was fun. Edit mar 16, 2018: It has been 6 months since my original post I have now lost 32pounds and am still going. I’m regular member at this location and feel free to say hi if you see me here.