Orangetheory Fitness

Fantastic experience: You are a very nice, very positive and very strong team. Thank you for the efforts you have given us. I thank you all for being with us with great volunteerism in improving ourselves.

Fantastic experience: Visiting from New York and had a great experience here! Thank you to Luca at the front desk for welcoming me and my cousin and to coach Domenic for a great class! Will definitely be back next time I’m here!!

Fantastic experience: I was a member when the studio first opened. I took a break during the pandemic. And when I signed back up last year, I was met with the most incredible welcome and vibrant energy from Jordan. His positive disposition is infectious. He takes the time to really get to know each member so they can have a positive experience at the studio. Megan has been a wonderful addition to OTF Vaughan. She’s so friendly and supportive. And boy, she keeps the studio clean and spotless when she’s on duty. Your efforts have not gone unnoticed! I don’t always see Manager Kelly but my few interactions with her have always been positive. She is fair and accommodating. And all the coaches! Bless you all for doing what you do. Head coach Victoria is very attentive and has a great sense of humour. I love her! Coach Daniel turns up the energy every single time and is so motivational. Coach Laura M. is such a sweetheart. She has a flair about her that makes her classes highly enjoyable. And Coach Dom is so personable and provides great tips to make the workout as effective as can be. Thank you OTF Vaughan!

Negative experience: Very poor customer Service .Kelly is the very rude manager . if they get your credit card number no matter what you are going or not money will be withdrawing from each month . customer service very very poor. i have attend only 7 classes, but they withdrew 226+226 .It's so hard to get in touch with them .only them goal is taking the money manager Kelly agreed with me that on the phone call today .

Fantastic experience: Amazing coaches and wonderful members that make the whole experience of working out something to look forward to! I’ve been coming since 2019 and SO enjoy my classes every day.

Negative experience: I have filed a complaint to better business bureau of Canada to notify the lack of customer service from the manager of this location. Providing me with 2 faulty devices and giving me a loaner for almost 3 months into my membership . I patiently waited for her District manager to provide a working device as she needed upper managements approval for an upgrade at no charge. I asked the manager why it's taking her district manager so long to approve it. Her response: they don't come by often. Due to health reasons I had to pause my membership (policy: 2 months max) 2 months later the studio started charging me again (normal procedure per policy) I called multiple times to cancel the membership and no response. I left voicemails and nothing. Today I walked into the studio and reported this to the staff while the manger just walked by me. The staff went into her office to discuss it and came back and said "we will not be refunding any of your payments as you did not provide 30 days notice". Here's an idea- PICK UP YOU PHONE OR RETURN VOICEMAILS. That's what the phone is for. The manager stayed in her office and the staff took zero accountability. Manager has ZERO customer service skills and has made my experience at this location 0/10. Coaches - you guys are amazing! Huge shout out to DOM. Wishing you all the best. ------------------------------------------ Kelly (manager of this location)- I read your response below and you DID NOT provide the heart rate monitor for the 3-4 months I was there. You got the heart rate monitor when I put my membership on a 2 month pause. Prior to the pause I patiently waited. When the heart rate monitor arrived I was not notified. If you do not communicate how is one suppose to know? Part two: Please save your lies regarding the voicemail and calls.i know I did and I stand by it. I called multiple times and left voicemails to give you my 30 days notice (to cancel). No one from the studio followed up and now I'm being charged $356 for 2 months I did not use. I asked if 1 month could be reserved due to your lack of communication. The answer was no and my membership is now canceled . If this is how your location wants to operate then that's your call. This review is not for you but for others thinking of joining this studio. I hope you hit your sales quota of the month as you're a very sales oriented person with zero customer service skills.

Fantastic experience: Staff and coaches are great! Thank you for hosting me while I was in town. Looking forward to my next visit.

Negative experience: Studio very unprofessional. Upper management only cares about their contracts and membership numbers. Injured in one of the classes and needed to cancel membership. Still charged me for one month. Zero accountability. They really don’t care about their members. Equipment never works, not enough weights or equipment, overbooked classes, always on a wait list and studio overall cleanliness is constantly dirty and bathrooms constantly smell. Save your monthly membership fees and support your local community centre. Very disappointed.

Fantastic experience: Recently joined orange theory. Front desk staff are so welcoming. Victoria and Domenic are awesome coaches that have great playlists and are very encouraging and supportive to everyone! So far so good!

Fantastic experience: Been a member since more than 6 months, I've noticed and felt the difference in my fitness, coaches are amazing , staff is always responsive and supportive, thank you

Fantastic experience: Friendly, inclusive and fun.

Negative experience: I was denied entry to class at exactly 5 minutes. As if we are not mature enough to know that if we joined late, we should warm up to keep our selves safe before catching up with the group. A couple of days after the incident, I was on time for class and the class was 7 minutes late to start! Ridiculous policy, they should take customers loyalty and the fees each member is paying into account.

Fantastic experience: Amazing workouts! Fantastic coaches & staff! Highly recommended!

Fantastic experience: I love OTF! The mix of strength and cardio is great. The coaches are amazing! They challenge me and make sure I don't get too comfortable! always pushing me to try harder when they know I can do it. The place is super clean, well maintained.equipment. The staff is super friendly, always with a great attitude. The coaches are excellent! I love my classes with Victoria, Daniel, Dominique and Laura. They know their stuff!

Negative experience: Really terrible experience!! They are charging so much money and not accommodating to peoples schedules at all. Terrible!! Don't sign up for this cash grab

Fantastic experience: If ur in to fitness get a membership here Plus for Boxing Day there a big Sale

Fantastic experience: Great Studio, Great Staff, and Great Workouts!

Fantastic experience: The staff and coaches at Orange Theory at major Mackenzie Dr. are amazing! They’re the reason I keep going back week after week! I would highly recommend it to anyone!

Fantastic experience: I travel past three Orangetheory locations in order to attend this gym. The Coaches are exceptional and the Sales Associates are always extremely professional. The members I have worked out with also contribute to keeping OTF Vaughan as my home location

Fantastic experience: Perfect utilization of 1 hour work out time . Very nice staff .

Fantastic experience: The first day I walked in I felt extremely welcome. Everyone from the coaches and to the front desk are extremely friendly. Thank you for always pushing me and encouraging me to work harder. I appreciate you all! Keep up the great work!

Fantastic experience: Love this place so much !!! Right from the staff , coaches - they are committed to my success !! I am so glad I found OTF Vaughan!!! We are one strong community here !

Fantastic experience: Fantastic workouts! Great coaches! Wonderful staff and members! If you want a challenging workout, this is the place to be!

Fantastic experience: Coaches are incredible! LOVE LOVE attending ALL my classes :)

Fantastic experience: Love the workouts. The coaches have been incredible and keep you motivated to push and to keep going. They make sure you have proper form. If you don't, they will correct you and tell you how to do it properly.

Negative experience: So you cannot attend sessions here if you are from the US. You have to pay a drop in fee of $17.

Negative experience: Had to Call 6 times for them to pick up. I had called all in different time frames. Terrible customer service

Fantastic experience: I love how much you can accomplish within an hour. The high intensity keeps you motivated.

Fantastic experience: Okay. I definitely had to leave a review. So I did the 21 day promotion. I've gone to a handful of classes. Anyone who knows me , knows working out isn't my thing. But hands down, orange theory made it my thing. The front desk workers are awesome. Super friendly, helpful , motivational . The group of people who attend are like a little family. They are all super welcoming. Everyone encourages everyone , make jokes, and give honest feedback, and opinions. My first day they welcomed me with open arms. And the coaches... Damn those coaches. They are absolutely amazing. I got to work with Shani (one of the coaches I worked with the most... super informative, down to earth, and very good at what she does), Victoria ( someone who keeps you going), Rachel (Toronto gym. Ball of energy), and Daniel ( best playlist, and makes working out fun). I would highly recommend it. I had a fantastic experience. Orangetheory is an intense workout, but you leave feeling great physically, but even mentally and emotionally.

Fantastic experience: The best work out !

Fantastic experience: club is clean and well kept. group trainers are enthusiastic engaging and supportive. for me it’s close to my house, so let’s PUSH it!

Fantastic experience: Love the environment, coaches, cleanliness, and work out . So happy I joined !

Fantastic experience: Good workout for health and endurance. Endurance is a good progress.

Fantastic experience: Heard a lot of good reviews from everyone. So I decided to take a trail class. All the trainers and staff are super nice, friendly, keept engaging throughout the workout. I and my friend immediately signed up. They dont have any commitment period also unlike other gyms. Anyways it's too addicting to leave.

Fantastic experience: Amazing workouts. Amazing coaches guiding us ever step. They make you achieve areas you never thought you could. A Fun Atmosphere to be in.

Fantastic experience: Friendly staff! Great crowd and motivation

Fantastic experience: Very friendly and professional staff! great clean environment, simple yet technical- just show up and give it your all! I burned 1000 calories in my second visit after having a difficult time on my first visit ( i was rusty ok don't judge lol) highly recommend you give it a shot! Free first class makes it easy, great staff makes it even easier!

Fantastic experience: One of the best decisions I made. It allows me to have an hour of a focused workout where I can just give it my all and feel great afterward. I can see myself improving with my cardiovascular health and strength. The coaches and staff are all so awesome and helpful and it feels like a family. I highly recommend it, especially if you’re a busy individual and want to just come to a class to de stress and get fit and not worry about a thing.

Fantastic experience: Amazing place for a group workout! I tried so many gyms before but OT is by far the best! It’s so addicting!! Love the atmosphere!

Fantastic experience: From the moment I walked in, I felt extremely comfortable, assured, and welcome. Shiniece is so incredibly kind and I am so happy that she was the one who greeted me and walked me through everything. I was so nervous before going, but honestly, once you get into the room, your biggest competitor is yourself. While everyone is focused on improving themselves, it still feels like you’re being motivated and supported by the other members. Shani especially is incredible. She walked me through how to properly row, and how to execute each of the exercises to make sure my form was correct during my first class. I’m excited to keep going and see results!

Fantastic experience: You make it so easy to understand. You make us workout in different areas of our body in just one hour. You provide us with different workout options, instructors and I never find a hard time booking a spot. I can also go to any orange theory in the GTA. Thank you OT Vaughan!

Fantastic experience: Will surely recommend this to anyone trying to get fitter. Just amazing program and the group workout makes the hour of sweat every worth the while.

Fantastic experience: The staff are super friendly and attentive. The studio is well maintained and tidy, the trainers are motivating, and the workouts are always changing. Would definitely recommend giving it a try.

Fantastic experience: Friendly staff and coaches, energizing workouts to music and results keep me coming back day after day.

Negative experience: Worse place ever. Do not join. They will take your money and once you cancel they will continue to take your money. I wish I can give them a negative.

Fantastic experience: By far my favourite gym. The team is great and welcoming and the schedule classes keep me accountable. The coaches are fantastic and they encourage you to set goals and personal best and then supports you in surpassing them.

Fantastic experience: Love this gym! Amazing and helpful staff. Every class is different from.the last and each coach always brings their A game and push to you the limit. Keep up the good work Orange Theory!

Fantastic experience: I love this place! Great coaches and staff!!! They have a good variety of workouts to keep things interesting.

Fantastic experience: Great staff! Amazing head coach!

Fantastic experience: Good workout , got me back on track with my exercise

Fantastic experience: Very friendly staffs, both the front desk and the coaches. All are very welcoming and cheerful. They take all the safety measurements like sanitizing each and every time. Highly recommend fitness center

Fantastic experience: Great team and amazing tornado system! Love it!

Fantastic experience: Great instructors with a passion to energize their classes!

Fantastic experience: I love this place and miss it so dearly during the COVID 19 crisis!! I have been going since they opened and did things I never thought I could with the help of the coaches and great team!! Once they are back open I very highly recommend

Fantastic experience: amazing staff and workout!!!! I am pumped to kick start my workout with orange theory fitness for this new year 2020!!!! My results were fantastic for day one - I was proud to see the results. My muscles are sore but that is to be expected! I wanna loose weight gain muscle and maintain a healthy weight. Thanks for touching base! Zemeen

Negative experience: While the trainers are amazing, the Studio Manager is terrible. They are unresponsive and you end up spending months tracking them down for any questions. I had to change my credit card info on the file and had to waste two months trying to get a hold of the Manager. I have cancelled my membership as I do not want to be tied down with a contract to this studio. I may consider class packs in the future but for now the terrible customer experience has left me not wanting to return to this Studio.

Positive experience: Enjoying an intense workout in a short period of time in a small confined work space. Friendly staff and trainers in a fun atmosphere with surround sound music.

Fantastic experience: Great motivational, courteous, dedicated Team of Instructors and Staff!!

Fantastic experience: Fun experience.

Fantastic experience: Great workout, super helpful coaches!

Fantastic experience: Great customer service, amazing experience! Highly recommended! All the coaches go above & beyond with ensuring your satisfaction!

Fantastic experience: I would highly recommend to anyone to go to the Orangetheory Vaughan Major Mac location to workout, as they have the #1 Head Coach in all of Canada (Monica), along with her amazing Coaching staff (Angela; Laura; Ramy; & Mike). The studio's Manager (Julie-Ann) and her staff are fabulous as well. We have so much fun in each class ... the atmosphere is electrifying and so positive. My life has completely changed because of OTF Vaughan Major Mac. If there was a 10 rating, I would pick that # for this studio, as it's the best one out there

Fantastic experience: Amazing coaches. My favourite workout is the endurance because I burned more calories than any other workout routine.

Fantastic experience: Amazing place and stuff/coaches are always so welcoming and positive

Fantastic experience: On top of the benefits of OTF, this studio is very Clean and well maintained, well located, parking is easy, very kind staff, music is great!

Negative experience: Hucksters, endless phone calls trying to get you in

Fantastic experience: I have tried many different gyms and several different locations in the same franchise. When I was in other gyms before, I never found myself so motivated and challenged, I always ended up paying for membership but not going. Since I discovered Orange Theory, I stuck with it and it's been over a year that I have been there regularly 3 times or more a week. Each class is different and you will not see the same workout routine twice. Each class targets something different as well. I have also gone to other locations due to various reasons, but the Major Mackenzie location is my favorite. The coaches are awesome. They make you feel like they are excited for you to be there, and they are enthusiastic about what they do. There is not a single dull moment at this location. I also have to mention that the front desk staff as well. They are friendly and always greet you with a smile. You feel like you are going to a party with your friends when you walk in rather than getting yourself "tortured" (well, if you consider it torturing to workout, which I don't, not anymore). Let's face it, there are cheap and cheaper gyms out there, and gyms that offer more than just workout classes; but my experience is, I would not get more out of those gyms just because they offer more and cost less. I have not lost any weight, but wait, I can run longer, lift heavier weights, I have more visible abs and rounder glutes, I am happier and more confident with my body than before I had two children. That is just simply amazing.

Fantastic experience: I've been a member at OrangeTheory Vaughan for a year now, and I can say I love it! The Staff and Coaches are all amazing! They are so welcoming and motivating! I have a great big smile walking into each workout and walking out! Thank You so much OTF Vaughan! 100% recommend everyone to go and try an OTF workout!

Fantastic experience: Orange Theory was love at first sight for me 24 months ago. The place is spotless, members are kind, professional and motivating. I have been a member for over 14 months now and my love and motivation only grows with time. I have had frequent panic and anxiety attacks and my energy level throughout the day was a roller coaster. Nightmare for a busy entrepreneur. I seriously have a stronger heart and tighter body as a gravy. I still get mild anxiety from time to time which I can live with. I want to thank every mastermind behind this amazing health and fitness organization. Orange theory is a life changing place for all those who take their heath seriously. Thanks again and keep up the experience!!! Lots of love, Naira

Fantastic experience: The motivation and variety is great. I don't have to think about the "how" when I come in; I just need an hour and I know I will get the best workout to reach my goals.

Negative experience: It’s exciting in the beginning then it gets monotonous and boring, their tracking device doesnt work most of the times. they are over expensive and their cancellation policy is the worst. And their customer dealing is the worst. i requested for cancellation and they forgot to process my application for days. And their new manager was quite unfriendly to talk to as well. They r friendly only when you are signing up. Unnecessarily expensive.!!

Fantastic experience: Everything! From the workouts, to the coaches and sales team. You make sweating totally enjoyable lol

Positive experience: I enjoyed it. However, I felt that there was too much cardio and not enough strength training. I ended up cancelling my membership and joined another boot camp at a cheaper price. I like my new camp way better; it focuses more on muscle building which is a plus for me.

Fantastic experience: Great experience, intense, coach’s energy levels get you going!

Fantastic experience: Great hours, very positive and motivating environment, and great staff.

Fantastic experience: Extremely motivating coaches, pushing you to achieve personal bests! Seen so much improvement in the 4 months since joining!!

Fantastic experience: Fast paced, Extremely motivating! Classes change daily, its always a surprise

Fantastic experience: Burning workouts with amazing coaches and friendly staff!!!

Fantastic experience: Great coaches! Great intense workout!

Fantastic experience: Class was fun, music was great & staff is super friendly!!

Fantastic experience: I can’t rave enough about the workouts and staff at Orange Theory Vaughan! They definitely push you to the point where change in inevitable. I’ve lost 15 pounds (the healthy way) in 6 months. Thank you Aless, Laura, and Ramy! And can’t forget the front reception staff - PierLuca, Mike and Kevon - make me feel like home every time I walk in! You guys are the best!

Fantastic experience: Love this place! Staff is like family and the workouts are amazing and addictive!!

Fantastic experience: I’ve been a member at OTF Major Mac in Vaughan, Ontario for one month now. It’s the best fitness program I’ve ever been involved in. I actually look forward to going! All the coaches are awesome but Coach Alessia has a real infectious energy that keeps me motivated.

Fantastic experience: Amazing gym experience, amazing workouts, amazing coaches and staff, very motivating! Atmosphere is positive. Gina and Laura are very helpful.

Fantastic experience: Amazing gym experience. Incredible workout with early morning classes and knowledgeable and motivating coaches.

Fantastic experience: I honestly think this location has the absolute best coaches not only are they great at motivating the people they are professionals in their coaching and instruction. The workouts are always complex and challenging which is what I love the most, however the spirit and energy within the members at this location is the best I have ever seen.

Fantastic experience: Amazing place, amazing people, amazing workout, #otfcanada2019

Fantastic experience: Ramy is a great motivating coach and always looking out to make sure exercises are done properly. Love his class and music selection! Front desk always pleasant and friendly. Great environment

Fantastic experience: The atmosphere is great! The motivation from the coaches are awesome ! #keepburning is the only goal !

Fantastic experience: Very intense classes

Fantastic experience: I like the atmosphere. Motivating. Fun. Challenging. COMFORTABLE.

Positive experience: No real change room, just 3 shower stalls... For 180 a month I better get a towel and some perks... class was fun, Trent is a great instructor and clean facilities... way to expensive

Positive experience: Very cool idea for a gym. Tried two sessions, as far as I know ONLY group classes are available, definitely not a solo work out, and likely not personal training. That being said, the group classes are excellent, accomodating to all different fitness levels at once and making use of all their equipment. Everyone wears a heart rate monitor so that the instructor can see how hard you are working to tailor your workout accordingly. Memberships are very expensive and this must be considered an "investment in you". I recommend the money only be spent if you require extra motivation or competition to fuel your workout.

Fantastic experience: Great place....Great coaches!

Fantastic experience: I loved the enthusiasm of the trainer, and the aroma of the place. The trainer was very helpful in giving alternative ways to the floor workouts, and gave a positive environment to workout in.

Fantastic experience: Always a great workout

Fantastic experience: I like the variety & the intensity. I've done other types of workouts before & they were satisfying but I always felt like I needed the extra motivation & with the visual splat points & monitors, along with the amazing instructors pushing your limits against the clock, it's the ultimate workout.

Fantastic experience: I love the intensity and structure of every class. The coaches are on point and keep the class organized. I like the immediate feedback from the heart rate monitor and screens. The sessions really make you work and I'm more fit as a result. Will keep going back.

Fantastic experience: Love it

Fantastic experience: Excellent place, totally recommended. If you are into a training routine, this is the best option...