Orangetheory Fitness

Fantastic experience: I cannot say enough great things about the fitness coaches Alexia, Mike, Vasily, Kathryn and Tom who have been with me every step of the way on my weight loss journey. From day one, they made me feel welcome, motivated, and confident in my ability to achieve my goals. Their personalized approach to fitness, which took the time to understand my unique challenges and goals, truly set them apart. The workouts were never one-size-fits-all, and they were consistently adjusted as I progressed, focusing on building strength, endurance, and healthy habits rather than just numbers on a scale. The level of support I received was unmatched, from checking in on my nutrition to offering words of encouragement during tough days and celebrating every small victory. Thanks to their expert guidance, I’ve not only lost weight but gained confidence and a deeper understanding of my body and health. I feel stronger, healthier, and empowered—something I never thought possible when I first started. If you're looking for coaches who truly care about your success and provide top-notch guidance, I highly recommend them. I’m beyond grateful for the difference they’ve made in my life—thank you for everything!

Negative experience: Classes are ok. However, be aware of the way they charge the monthly membership. We cancelled ours and they are still charging us, despite the fact that we have informed them and signed the papers. We have contacted them numerous times by email and phone and the answer is " you'll be contacted by our Manager". We haven't hear from anyone regarding our refund in more than a month.

Negative experience: The girl calling for your promo is not professional and is asking for credit card information over the phone. Your staff needs to know that is not legal and against fraud regulations. When I tried to tell her that she hung up on me. I was really excited to start my journey with your club but that experience really turned me off. Do better.

Fantastic experience: Loved going here and coaches here are extremely helpful and encouraging.

Fantastic experience: Very good place for Fitness in Etobicoke. 5 stars

Fantastic experience: Awesome studio! They have great coaches (shout out to Samantha, who is unfortunately leaving) but the rest are also amazing. The staff are also helpful and friendly.

Fantastic experience: Absolutely love coming here! They make fitness fun and always create a safe and comfortable environment for gym-goers. The coaches are super helpful and motivational, and push you to strive for the best, which means you're continuously improving and hitting personal bests. The management overall has themes around holidays which makes going to the even more fun! I also love that after each class you get statistics of how you did that class and how you're doing compared to your previous classes. This is a fantastic way to keep track of your own progress and have a concrete indicator of how you're improving. Happy I joined

Fantastic experience: Great studio and free parking ! If you’re someone that gets stressed trying to plan your own workouts, than OTF is the answer. Coaches are so helpful and always encouraging you to push yourself. It really is you against you.

Fantastic experience: One of the best studios. Love Alexia and now Vasily…. Welcome back! Great vibe today!

Fantastic experience: Coaches are fantastic and it’s a great hour workout.

Fantastic experience: I rejoined OTF at this studio after a 4 month break (I was working out at another OTF before) Firstly the location is great, it's close to a lot of condos and also there is a streetcar stop 20 steps away. You also get free parking if you decide to drive. The studio is on the smaller side which is a plus as the coaches can focus on you more. Most of the classes aren't super crowded which is another plus. Coaches and staff are friendly and they make sure that you're gaining as much as you can. However I do wish they had an InBody scanner :)

Fantastic experience: I have been a member of OTF for a little over a year. When I started I was a slow walker, and now I can run! My endurance has improved dramatically, and the coaches have been there every step of the way to help me get stronger and faster. Huge shout out to Samantha, Alexia, and Ushwin who keep me coming back again and again!

Fantastic experience: Great workout with coach Bailey on 11th day of Fitness Grinch

Fantastic experience: I have been going to this OTF for almost 4 years, and have nothing but praise for my time here. In particular, the coaches at this location are very motivating, to ensure you get the most out of the your workout. The desk staff are very friendly and the whole operation is very well run, ensuring you get signed into your class with your favourite station (if available). Parking is free when you take a class here (normally parking at Westlake village costs $2 per hour) OTF offers a free class to try it out, so definitely try a class and see for yourself.

Fantastic experience: An amazing place to jump start your fitness journey. All the staff is super cooperative, the facility is well managed and coaches are highly qualified and know what they are doing. Its the place to go "Alllll outttttt" !!!

Fantastic experience: The best decision I made this year to improve my endurance and strength! My goal at the beginning was to improve my xc skiing endurance. From day one the customer service was excellent, I was surprised that they already knew my name, all the girls who work in customer service are very polite and always happy and willing to help you. The coaches are great, you can tell they know what they are doing. Samantha and Alexia are excellent! They are the BEST! they are always with you to correct you and help you, you can tell they like what they do, sometimes I feel like I have a personal trainer with them, they remember your goal and your progress. I have been through 80 classes and my endurance has changed drastically! I am very happy with the results! I love all the challenges they have, they are very motivating and fun! Definitely worth it!

Fantastic experience: This gym is excellent for enhancing your cardio, with standout coaches, particularly Samantha.

Fantastic experience: Fantastic coaches! Sam is the best.

Fantastic experience: The coaches are wonderful and motivating! They really pay attention to you and correct your form as you go which really helps me. Overall it’s a very positive, motivating and energetic atmosphere.

Fantastic experience: 10/10! Best workout I’ve ever had. Coaches are super supportive and front desk/operations & mangers are outstanding. Try it and you’ll love it!

Fantastic experience: Great coaches! Really enjoyed workouts here and the music playlist is always motivational.

Fantastic experience: Orange Theory Parklawn is a great place to workout! The demeanour of the staff and coaches makes it a great place to be at. The desk staff is always ready to lend a hand. The coaches are very welcoming and are always available for questions. They provide accommodations to exercises should you have an injury or another issue. I find the coaches gently push you beyond your comfort zone but still allow you to work out at your own pace. It is not a competitive environment. They offer a good variety of classes with varying times. Also, Orange Theory hosts raffles to win prizes for client engagement. It contributes to the overall positive environment. They also set up various challenges throughout the year which push your own personal limits. The only competition should be with yourself! Exercise is definitely not boring at Orange Theory Parklawn. ☺️

Fantastic experience: Nothing but a great experiences and a sense of community everytime I go in. OTF is the only thing that's worked for me and my physical fitness, lost a lot of weight and am toning up fast. Discovering more self confidence every day. Shout-out to Coach Sam for being a literal rockstar, love every class I attend with her!

Fantastic experience: Have been a member for 6 years. The team at OTF Parklawn is the best. The coaches take a personal interest in each member and it’s a fun/engaging way to work out

Fantastic experience: Great atmosphere with very welcoming energy by the staff. It's the perfect combination of cardio and strength training for the best workout

Fantastic experience: Went for a free class. The Staff is super friendly and the classes are very well organized with limit of people per class. Great experience.

Fantastic experience: Great coaches who know how to engage everyone !

Fantastic experience: Intense, full body and always will thought out. Certainly removes the need to worry about Leg Day vs Arm Day. Full body workout, stretching your limit with very good coaching to go work it.

Fantastic experience: Really love the atmosphere, the staff and coaches are very knowledgeable and friendly

Negative experience: Do not submit your information to this business. They will harass you for years later even if you request to unsubscribe several times. Totally illegal!!!

Fantastic experience: Great coaches, great staff, friendly and professional. Consistently helpful and meaningful support/feedback provided for motivation and progress.

Fantastic experience: The negative reviews here surprise me. I’ve been going for a few months and love it. Coaches are incredible! Staff are kind and amazing. Yes, these are some specific rules around your membership… but I’ve found staff helpful and accommodating. Make sure you k is what you are signing up for and you’ll be ok! Also the app/tech is great! I love that this gym has people of all different abilities and can accommodate to meet your own needs and goals. It’s worth going for the free class and giving it a try.

Positive experience: highs: Workout and coaches are great. I found a model that really fit my needs. Lows: Looks like my experience is more common than I thought... While coaches and workout are great, as soon as you have to leave, your experience goes sideways... Too many barriers and people unavailable to cancel your subscription.

Negative experience: Other orange theories are cool but this one has rude staff. No wonder their rating is worse than every other branch

Negative experience: I’ve been an active member at another OT studio and never had any problems. I recently moved and visited park lawn location for the first time. The studio itself is well equipped but the customer service staff is rude, unaccommodating and dismissive, especially a girl named Isabella (the one with black and blue-ish hair). I misplaced my heart monitor band (due to the move), and the only solution she offered was to buy a new one or rent one for every time I go to class. I told her it’s my last month, I’d been going consistently to my home location, and that I just wanted to finish my membership without letting my money go to waste. She responded that the whole OT brand is about using the heart monitors, that she doesn’t know what else to say and that maybe I should try other gyms in the area. I’ll definitely be trying other gyms in the area where the customer service team at least tries to accommodate their members

Fantastic experience: Samantha is a phenomenal trainer. She motivates and is constantly looking to correct your form and push you to hit a new personal best. My body has noticeably changed in under 3 weeks and I have her to thank for all of that.

Negative experience: Worst gym I have ever been a part of. They lie to you just to get you to sign up…they told me they are flexible if I call in and cancel same day. I did that ONCE and not only did they charge me but they charged me TWICE. I still have not received a refund. Now, I am trying to cancel with them and they assure me they will send me an email to e-sign. This is my 4th time calling over the past week and NOTHING. Honestly, extremely unprofessional liars and will take your money if you are not checking every transaction. DO NOT SIGN UP.

Positive experience: The fitness program is great but their schedule is tricky. They dont keep 8:15 classes everyday. Also not everyday the schedule and timings are same so its hard to create a personal schedules which gets disrupted due to their business planning.

Fantastic experience: I love that I can monitor my heart rate as I exercise. There is a good choice of different types of in person workouts (just cardio, cardio and weights, just weights) at various times of the day. Their virtual classes are also great.

Fantastic experience: I have been going to OTF Parklwan for over 3years now. They have changed the way i workout and feel much fitter. Great coaches and always a positive workout environment. Definately recommend

Fantastic experience: It has been about 1.5 years since I started ParkLawn Orange Theory. During this time the management changed several times. Some were better than others. A lot definitely depends on management overall and trainers. All trainer are very outgoing, professional and caring. The trainers were mostly the reason I just kept going. I really like and appreciate small changes being made: like letting the members to write down the license plate number for a parking instead of making them wait to be written down by a staff member. Finally, I believe cancellation policy should be more flexible. The staff member who picks up a phone should not be in charge of making a decision whether the reason of cancellation (consequently cancellation fee) are legit or not. I personally had to call few times to cancel my reservation due to sickness, regardless was still changed cancellation fee (when it was my courtesy to not not come to the class when feeling sick, protecting other members and making my spot available to others). Once I shared this feedback with the management and, hopefully, some changes have been made.

Fantastic experience: OTFParklawn - certainly my fitness place of choice. OTFParklawn has lots of value-added positives: excellent fitness coaches, well-designed fitness programs, in-person and online classes every day, clean and conveniently located. I can track my fitness progress (meniscus injury) using their app, and from immediate biofeedback after each workout, I can tell that I am getting better. I have actually reached my original goal to be fit enough to return to dragonboat racing - we won gold! Thanks to my OTFParklawn fam.

Positive experience: Enjoyed the classes for a time being and the coaches are wonderful, but the management for this place isn't flexible at all and cancelling is very difficult to do. Make sure to get your cancellation in writing or you'll continue to be billed and under no circumstances do they refund.

Fantastic experience: Joined with my spouse and we have been there for 3 months now. We love the space and people in there. It is located conveniently with parking. Orange theory fitness in itself is a good program and we love and look forward to go in. It is simple and nicely curated and rarely see a routine getting repeated which keeps it fresh and intriguing. We are seeing the results already and we just want to make this more of the habit.

Fantastic experience: I am not a regular member. However, I really enjoyed my trial class and found the community to be quite welcoming and the centre clean and inviting.

Fantastic experience: Current head coach Sam is the best of the best. She ensures that your form is good and pushes you out of your comfort zone to reach new heights, weights and times. Staff are friendly. Parking is validated for 1.5 hours underground. The intersection to get to the parking is a bit of a zoo tho.

Negative experience: Signed up for the 1-day trial as I’m looking to join a new gym in the new year. Travelled in insanely bad weather with lots of delays to make it to the first class and was turned away as I was there 15 minutes and not 30 minutes in advance to get setup. I understand the policy, however, I was met with staff that said “I was GOING TO call you to reschedule”. What a complete waste of time. Some consideration and empathy would have been appreciated. There are always accommodations/flexibility that staff can do with clients but there was none here!

Fantastic experience: It’s a 1-hour commitment that gets results! I have paid for gym memberships that I never used. OTF (Park Lawn) makes me wake up at ungodly hours to hamster on a treadmill and row off machines. That’s a miracle.

Negative experience: The staff is very pompous and makes you feel as if you don't belong in the building. Disgusting to see at a place that promotes fitness

Negative experience: This is a quality gym, coaches are helpful and kind and my experience was positive until I went to cancel my membership. I was and still am trying to cancel after moving cities but good luck getting them to respond to anything. I have called every day multiple times a day, left multiple messages and I have sent multiple emails. But have they responded or picked up even once NO. As of right now I am still a member because I can't cancel, and they won't let me. Helpful when they want your money, useless when you want to move on

Negative experience: Terrible experience. They ghosted me when I tried to cancel and continue to bill be after confirming I've cancelled. This place is a cash grab. Save your money and go elsewhere.

Fantastic experience: OTF Parklwan has truly been a game-changer for me. Over the past year and a half, I've undergone an incredible transformation, shedding 20 kgs and experiencing a significant boost in my mental and physical well-being. The heart of this success lies not only in the exceptional workouts but also in the supportive environment fostered by the staff and manager. Their warmth, dedication, and encouragement create an atmosphere that feels like a fitness family. I owe immense gratitude to my favorite coaches, Sam and Alexia, whose guidance has been invaluable on this journey. Additionally, the entire team, from the front desk to the trainers, embodies a passion for fitness and an eagerness to help members achieve their goals. Members support, respect and motivate each other. I am in love with their tech and the app. Oof! I highly recommend OTF Parklwan – it's not just a gym; it's a place where you find exceptional support and motivation every step of the way. At Orangetheory, I get stronger and better everyday. ❤️

Positive experience: I agree with others about the general pushiness of this gym into memberships, and the antipathy of the some of the staff toward when you repeatedly decline. The trainer "Renee" wasn't that great, and seemed annoyed when you ask her for help. She didn't speak loudly nor with enthusiasm. Trainer "Samantha", however, is absolutely wonderful and I highly recommend her.

Fantastic experience: Solid hit classes & team.

Positive experience: Great workouts and atmosphere. Only issue is when you want to freeze or cancel your membership, they pass you on to various staff members and won't get back to you unless you call everyday.

Negative experience: Join this club if you're looking for the most expensive gym fees, dishonest staff, and non-accommodating cancellation windows.

Fantastic experience: Great workout and community!

Negative experience: My initial class was cancelled and I was marked as not attending without even a phone call. Honestly unless your looking for 90% cardio then don't bother. F45 is better and the same price

Negative experience: first time writing google review. I had the worst experience with this location. I would never go back here. this location will lie and keep saying different things to get your money out of your wallet. one star is too much for them. google needs to make 0 star.

Negative experience: I would highly alert people joining this club. They charge the highest but not proper service and understanding.When I first sign up they said i can discontinue and cancel anytime.i went there only for 5 days and paid for full month then I had an injury and gave my doctor note recently that I need a Physio treatment for long run and I want to discontinue.They are telling me that I made a 2 month contract which I am never aware of.Now they are saying that my doctor note is not enough and it doesn’t say about not going workout. These people just want to make money at any means.They recently charge 224 $ from my credit card.They just don’t value and respect about the costumers what they are going through. Big scam and worse experience ever.

Negative experience: Worst gym ever. Horrible management!!! They are just looking for money thats it!! You give them money and they will find different ways to pull more. Will charge 100 dollars for a pathetic heart rate monitor and if you go and tell its not working, they would make you feel you got that device for free. At the time of buying membership, they would tell you you can cancel your booking anytime and if you do that they would make you feel you are asking your nasty boss for a leave and money LOL. Completely waste of money and energy. Working out at this place will not release your stress instead they give you stress. It was like going to a bad workplace!! Terrible terrible place!!!!

Negative experience: When you first sign up they will tell you that you can cancel anytime but once you actually want to cancel they will make sure to give you some headache like coming up with some excuses to delay the process like sorry manager not here to approve your cancellation request, we left a note for the manager to call you and obviously no one calls! I have to follow up many times so they can respond to my cancellation request and they are still not responding! Total nightmare

Fantastic experience: Great staff and great coaches! Special shot-out to Coach Sam, Coach Ushwin and Coach Alexia! Amazing staff. The workout is challenging but fun and the benchmarks throughout the year are great to keep track of my progress. OTF method really works and I'm glad I live close to OTF Parklawn.

Positive experience: Decent enough of a place if you're the type of person who likes the ease of going to a class, only gripe with this location is they're very much too pushy - everyone who talks to you is super nice, but it got to a point where it didn't feel as if they are genuinely being nice, but they're just trying to get you to drink their Orange Theory kool-aid I've done been to a lot of class oriented gyms (Soul Cycle, Drop Boxing) and I've enjoyed my experience with this gym the least. The upfront costs are a bit steep (heart rate monitors), the gym memberships themselves are pretty high up there, and the one free class I took, I didn't feel that the coach was all that motivating. I didn't have any specific fitness goals when signing up for this gym, I only really signed up because it was conveniently near my apartment and I wanted to see how it was, and overall was very underwhelmed.

Fantastic experience: Great staff. Great classes. Highly recommend go see Jay at the Parkawn location very friendly funny guy. Amazing customer service. Will help you with whatever u need before, after and throughout your time there!

Negative experience: I keep getting calls from them with them leaving voicemails. I litterally was at a bridal show like a year and we played a game lol but this was before covid hit and I'm all of a sudden getting calls?? If someone doesn't answer and call you back after you have left several voicemails, it usually means that they aren't interested. Whoever is in charge should let their staff know maybe you should give up after the second attempt to call.

Negative experience: Open during the lockdown!

Fantastic experience: It was fantastic! Pushes you to reach your goals

Negative experience: Just ask the trainers their experience level. Fact is, training takes experience and knowledge and the head trainer is an unqualified joke!

Negative experience: Don’t go. Their heart rate monitors don’t work. I was told I had a free week and attempted to take advantage of this. Went on a Tuesday night, did great, and had a blast. Went back on Wednesday and a woman named Lynn Fitzgerald was incredibly rude and condescending to me. Within a few minutes of class it became apparent that the heart rate monitor wasn’t actually working. I noticed someone else the night before having the same issue and went outside to request a replacement. They spent a while trying to convince me it was my fault and I just didn’t understand before finally giving me one - to be honest, it was 100% fat shaming. I may not be polethin yet but I’ve been doing intense workouts for a while and the night before warned more splat points than everyone hit 4 people in the class - but I’m that time I’d already lost 4 minutes of time in class. Since it is SO structured - to the point you can’t even go in the room and see if the monitors are working until you’re supposed to be actually working out - those 4 minutes matter. I finally got the new on and went back inside. The new one took forever to connect to the system. I waited 2 minutes before giving up and asking to go to the next class since I’d wasted so much time. Lynn said it was full in the most condescending way possible. She then refused to let me talk to a manager and essentially told me to gtfo. After 6 great months at Big Hit getting to know and love the coaches and staff, needless to say I am beyond mad and will not be going back. Follow up: rather than getting an apology, after I talk about how this gaslighting and subpar treatment triggered me since it was the anniversary of me getting stabbed by my ex husband, the manager, Tom’s, response was that he couldn’t risk me being triggered by his staff again. Luckily the location on Bloor welcomed me with open arms. Don’t go to this one

Fantastic experience: The staff are exceptionally welcoming and friendly. All of the coaches I have worked with/trained under are motivating and push you to meet your goals (within your limits). I have been a member for almost a year now and have recommended OTF to anyone who's interested. The workouts are appropriate for all fitness levels and have really helped me get back into shape and meet my goals. I look forward to another year at the studio.

Negative experience: While the location is good, this is NOT the place to go if you have any knowledge of human kinetics, training around injury, or an interest in being addressed as a real person. The coaches did not know the difference between an atypical arrhythmia and tachycardia, which could actually cause a lot of issues. They were offended by the fact I know how to train around injuries, disorganized, condescending and rather rude. I like the concept of what they are doing, but this location receives a massive fail in my book. If you have even basic understanding of training and how the body works, this staff is not the one you want to work with.

Negative experience: Comparing to the next-door F45 gym，this one only cares how to take your money out of your pocket rathet than helping you to achieve your goal.

Fantastic experience: Great workout, great service, great trainers that tell you when you can do better and show you how! Worth the effort!

Fantastic experience: Amazing workout place. Great coaches and support staff to help you out.

Fantastic experience: Best studio! All the trainers are super encouraging and helpful.

Fantastic experience: Excellent location. Staff is very friendly. All fitness levels would benefit here. A nice approach.

Positive experience: First off, almost all of the instructors during my 3 years going to this location have been great. This location classifies itself as a "premium" location and charges extra for that label. I have been to a few other locations across Canada and don't see any value added by the facilities here. As mentioned in other reviews parking is a major challenge on weekends and evenings, while class wait lists are challenging for 5:30am classes. This is also the only location where the heart monitor regularly has communication issues. Communication from the location is also a challenge. While solicitation is sent by email, regular updates and information is apparently only done by Facebook, and not all of us use that app, so are left uninformed. Dealing with management can be frustrating as well. For these reasons I have scaled back to the lowest membership of 4 classes a month, and will likely use them on weekends, and at other area locations.

Fantastic experience: The best! I've been doing orange theory for 2 weeks now and I have seen results that I could never achieve when i was doing regular gym. Definitely a fan.

Fantastic experience: Awesome studio management, with a passion for delivering an exceptional customer experience. Lynn is a superstar and a big reason why I would recommend the space! The coaches are incredibly knowledgable and motivating! I love taking part in classes when Bobby, Joyce, and Matthew are instructing; they know the members by name, and push us all to hit our PRs! I've only been a part of this community for two months, but it has been an amazing way to get back into a regular fitness routine, and back to myself! Orange Theory is the best part of my day, hands down.

Fantastic experience: So great! Here is a place that welcomes anyone and everyone at any fitness level. The staff is awesome and all of the coaches are knowledgeable and helpful! The studio is clean and tidy, and has shower rooms with blow dryers. I'm really happy I found OTF!!

Negative experience: Went here a few times. Did not enjoy this location. Mainly because i was pressured into buying more of a package several times after i said i have to check my current living situation. I also missed a class and it was a big deal the front desk girl Amanda was so rude to me and my partner this is the main reason we've decided to join another gym i didnt want to deal with Amanda everytime i went to the gym she is very unprofessional and not welcoming at all.

Fantastic experience: awesome location with great staff and very energetic coaches. love every class i come to

Fantastic experience: Full body work out in a non threatening environment with great music and great coaches!

Fantastic experience: Awesome staff and coaches!

Fantastic experience: What a comprehensive full body workout it is , EVERY SINGLE day!! I love that it keeps me in competition with my self from day before.

Fantastic experience: Amazing exercises and very friendly staff!

Fantastic experience: I always have an absolute blast in class. The staff are lovely and accommodating & the workouts are always so much fun. Thanks OT Parklawn for always providing a stellar workout experience!

Positive experience: I prefer the F45 down the road. Running on treadmills are boring. The front desk people will harass you via text message for weeks after a free class.

Negative experience: Very very very overpriced. When cancelling this reason is missing from the reasons for cancellation which only means management knows the price is hiked and wants to make a buck or two off people who live in the neighborhood. A note to newcomers, the receptionist will ask you to give a list of phone numbers. Be aware they harrass the people on the list and call multiple times. Trainers can be a little biased and it's obvious they only remember you in class so they can retain your highly overpriced membership. When cancelling, the lady at the reception could care less about why I wanted to cancel. Never join...it's a joke how much money people spend here.

Negative experience: It's all good until you try to leave. Canceling is still a pain, I have not been going to classes for over 3 months and I am still getting charged 224 every month! This is just outrageous. As everyone else was saying. Stay Away

Fantastic experience: I love that no workout is ever alike. The music is fun, the instructors are energetic and motivating (especially Bobby, Ben, Matt, Renee, and Danielle), and I see clear results because everything is measured (heart rate, speed, distance, weight). I’ve been doing OTF for more than two years and I still get excited when I have a class booked. Thanks for making my workouts so efficient and fun, OTF!

Negative experience: Love OTF, but terrible customer service. I am a new member and every single phone conversation I have had with a representative is below poor. Very disheartening when you are paying so much.

Fantastic experience: Fantastic gym with amazing instructors and outstanding customer service.

Fantastic experience: Great sweat workout!

Fantastic experience: Great workout!

Fantastic experience: Great gym with amazing instructors, exceptional equipment and outstanding customer service. Great full body workout!

Fantastic experience: Love the drive & force behind every work out

Fantastic experience: The staff and trainers are exceptional! Im a Canadian Country Artist and I’m currently training for a summer tour and this is exactly the kind of endurance training I need! Thank you guys for the amazing service and incredible work outs! David Boyd Janes

Negative experience: I was very unimpressed with the amount of support from the team. I had contacted and requested to talk to a member of the training staff and never got a reply. Finally, I decided to cancel my membership (mainly because of the high cost and lack of support) and the receptionist blatantly told me that if this system didn't work for me, nothing likely would. I am very disappointed with my experience and hope that no one else is treated the way I was.