Orangetheory Fitness

Negative experience: If you are wondering how Orange Theory staff members treat their potential clients, here’s an example. I took a class today using the free trial they offer and went with a friend who is a regular. The class was nice, and at the end the coach asked me if I go to another gym, which I do. She then asked how I’d manage my current gym routine and how I’d fit orange theory classes. I said I’d have to think about it. That was it. All my interaction after the class. Less than 10 minutes after leaving the place I got this bizarre text message from them. 1. Clearly I wasn’t supposed to receive this, someone really screwed up. 2. ⁠Instead of apologizing right away, they said the text was meant for someone else!!! WHAT 3. ⁠I don’t care if isn’t about me (it is), you shouldn’t treat ANY client like this. 4. ⁠They never talked about membership options with me. They just assumed it was out of my budget. What a joke. 5. ⁠Got a lazy apology text from the manager, still talking about budget options! Be better, respect your clients and hire better staff.

Fantastic experience: I have been a member at OTF since 2016. I absolutely love the workouts. It is so nice going after a long day of work and not having to think about my workout. The coaches lead the classes and they're wonderful. I especially enjoy attending Jeramiah's classes. He always has an awesome music playlist. Highly recommend!

Fantastic experience: I joined orange theory in January and I love it! The members and coaches are so supportive and encouraging. Definitely feels like a great community

Fantastic experience: Amazing studio! Great coaches, amazing workout and Isaac is AMAZING!

Fantastic experience: The coaches are awesome and Isaac’s riddles keep me thinking!

Fantastic experience: I've been going to orange theory for over 4 years now and I'm addicted! Always such a good workout! 10/10 recommend!!

Fantastic experience: OTF Langley is a great place to workout! All the coaches are so caring, passionate, friendly and knowledgeable. The front desk staff are always helpful there to welcome everyone personally. The OTF workouts really help us get the intensity that feels like work and feels great at the same time because it is based on your own heart rates which you can see on your screen. The formats, while similar, provide a structure, but every workout is a different ‘surprisé too. Never boring! Gillian T

Fantastic experience: I just joined and so far it has been a great experience. Coaches and staff are very friendly. Workouts are fast and entertaining. Definitely not getting bored of doing the same thing again and again!

Negative experience: Workouts are great but do not trust their cancelation policies. Make sure you know the rules of cancellation/downgrade before you join. Folks at the front desk do not know the rules and they will just say yes to anything you ask. I filled my cancellation form on Feb 29 and the front desk confirmed that March 1st will be my last payment but I was charged for April as well. On following up on April 2nd via phone call, the representative mentioned that I should get the refund within 5-7 business days. But, I did not. I followed up after a week and this time they told me that you will be charged 2 months after your cancellation form. So, I lost 10 days of the month thinking that I will get the refund. I told them to file a complaint and the rep assured me that the management will follow up within 24 hours. It's been more than a week but no follow up until now.

Fantastic experience: Friendly staff, and amazing instructors! A one of a kind fitness studio and atmosphere

Fantastic experience: This is the best workout I’ve ever had. Hits the whole body, strength, cardio, stretching, all of it! The trainers and staff are all super friendly and positive, music is banging, and the hour just flies by every time. Definitely worth the investment in your health!

Fantastic experience: So far, so good :)

Fantastic experience: OrangeTheory Fitness stands out for its efficient, high-intensity interval training (HIIT) that fits perfectly into a busy lifestyle, with each session lasting just 60 minutes. This unique workout targets the “Orange Zone” to maximize calorie burn and increase metabolism, offering a comprehensive full-body workout. What truly sets it apart for me is the significant boost to my mental health and the sense of community it fosters, making exercise an enjoyable part of my daily routine. The real-time feedback from heart rate monitors also keeps me motivated, ensuring I get the most out of each session. Overall, OrangeTheory has been instrumental in improving my fitness, enhancing my mental wellbeing, and maintaining a healthy work-life balance. It’s more than just a workout; it’s a lifestyle choice that supports both my physical and mental health.

Negative experience: I had a positive experience with Orange Theory Fitness overall. The trainers were friendly, and the reception staff was welcoming. However, my interaction with the manager, Brooklyn, was disappointing, especially during the membership cancellation. Despite providing a doctor's note and explaining that it was a medical reason,I felt accused of dishonesty, making the experience more challenging than necessary.It was only after I provided her with call details with the dates I called for membership cancellation that she agreed I was telling the truth. This is not what I expected, and it was infuriating when she cut the call on me during such a crucial discussion and never called back.

Negative experience: I gave my cancellation notice, with more than the one month required notice. Several days ago they charged my credit card the monthly membership fee of $208.95 (1st fail). I called and left a voice message 4 days ago asking for a call back. No call back. Called again and left another. No reply. Called and spoke to the front desk person and asked for a call back. No reply. And finally a fourth call 2 days ago and again no reply. 5 of 5 fails. When you get something wrong like this, make it right immediately. I’m still waiting for a call back. Next step is calling my credit card provider to inform them that this purchase was unauthorized.

Fantastic experience: OTF Langley is a welcoming and enjoyable environment. The coaches and staff are kind and want the best for you. I will continue to recommend people to OTF Langley

Fantastic experience: Good

Negative experience: I'm so disappointed with their communication. Called multiple times trying to join the gym, but I never received a phone call back! All I got was a standard message telling me to call. It's a dead end! You can't contact them via email either! Edited* I just got the phone call from them after I left the review. I used to come here 3 years ago, and really wanted to come back. Unfortunately, now I'm going to try another gym.

Negative experience: Misleading sales practices at the Langley OTF. When I was offered a free week of classes I was told heart rate monitor is not mandatory and today when I was signing up I was told it indeed is mandatory. They have put the blame on the staff saying she did not know the policy. Strange that the staff knows the membership fees, promos, rules but not this policy. The least a business can do is honour what its own staff says. Having said that half the people don’t even wear it, it’s just a money grab- they just want you to pay for it .

Negative experience: I have really enjoyed and benefited from my regular classes at this location. Trainers are great and so is the equipment. But, be very careful when cancelling your membership or freezing. I had frozen my account for a month due to foot pain. After taking a break for two weeks I tried to reinstate my membership so I could use the remaining classes in my billing cycle, I was never told they will change my billing cycle or even confirmed that my membership was RE-instated. Accounting team is very backlogged and not clear - very black n white. After multiple follow-ups I got a callback and explained them the confusion from their end and asked for some communication from them confirming change of billing cycle. Rep said that I’ll have to get my regional manger to call you in two days and that never happened. I had to cancel my membership after finding out that I have severe pronation in my left leg and a doctors prescription along with Kintec paper we’re sent to OT. OT - charged me an extra month, they don’t care. I have promoted the workout program to many people. These sessions are great and by no mean I want to discourage anyone. I have greatly benefited from it. Accounting Team please get your act together.

Fantastic experience: Nice staff and the instructors too..clean and love to sweat it out with the group

Fantastic experience: Well, I have officially been now 3 months at Orangetheory Langley as I started may 29th my first class with coach Will. I have been consistently coming 4-5 days a week since then. The 1hr workout is awesome and it is what I look forward to daily. The classes are really good to loose weight, keep fit and have a well balanced life style for well being health. The coaches are all super motivating and helpful also the long term team who has been coming to OT for a longer time. With all the busy lives we life with stress work etc it is nice to have a high intensity interval training class like this with the music and positive energy. Post My Review on Google COMPLETE Img-pbl

Fantastic experience: This is such an amazing workout! Great coaches, fun environment and different group workouts every day focusing on strength, power and endurance!

Fantastic experience: Great facility with fantastic coaches. My body has never felt this fit in ever. Highly recommend!

Fantastic experience: The trainers push you to your limits. The staff is very friendly and cooperative. You will sweat it out if you put in dedicated effort and will achieve your goals. Great place and vibe

Fantastic experience: I have had a great experience at otf Langley. Great staff and I have had excellent results! Highly recommend to anyone that wants to keep a healthy and balanced lifestyle!

Fantastic experience: The workers here are so friendly and always create a great environment to be in while waiting to workout especially Raman and Damon. The personal trainers are the best people to get trained by, they push you to get through the workout and are always so kind. Love coming here

Fantastic experience: The trainers push you to work harder. The staff, trainers and other gym goers are all so friendly. Feel like I’m apart of a community. Equipment is good quality and the gym/studio is very clean. Every class I’m dripping sweat and burn between 600-750 calories! Every workout is different so you’re not doing the same thing over and over again. Highly recommend! I’m loving it!

Negative experience: It is my first time to go to try this fitness in langley branch, and I went at 1030 and the class does not start till 1045. The front desk person said she will not put me in for the trial bec I’m suppose to have been there 30 min early instead of 15 min early. What could possible be the information that I can’t capture right away, I have been a member of a gym such as fitness fitness world since 1994 so I’m sure it can’t be hard for me to understand the process. Today is my only day off, I was not able to go 30 min early because I was late from work. I think that the person should have been more flexible since I am not new in this field. I was ready to sign up today but now the way I was treated, I will no longer sign with them.

Positive experience: It’s been a good run here at orange theory fitness. With my distracted mind it’s not as easy to get in such an intense workout on my own. Where-as the classes and coaches help keep me motivated to come, and keep me focused during my workout for optimal results.

Fantastic experience: Classes are structured and trainers are so supportive and helpful towards my goal. Trainers motivate and keep you accountable during class. The staff and coach's are welcoming and friendly. Its a great gym.

Positive experience: I quite enjoy the experience, coaches are great, equipment is 8/10 in condition (specially the rower screens could use some love), and the vibe is quite good. I would love to see more time availability, because some sessions get very packed and it is very easy to get wait listed

Fantastic experience: For the first time ever I don't dread going to the gym! I've tried joining gyms in the past but I've never been able to push myself to see results. After joining OTF Langley I am seeing and feeling the difference. The staff and coaches are awesome and are the perfect mix of support and encouragement and know when to give you that gentle nudge to push yourself just that little bit more. Don't waste your time going anywhere else.

Fantastic experience: The reception staff is very friendly, I really enjoy my sessions with the coach Marisa, she keeps me motivated and the exercises are different each session, which makes it dynamic.

Fantastic experience: I’ve loved working out at Orange Theory! I’m seeing real results and everyone is incredibly friendly!

Fantastic experience: Love Orange Theory Langley. The coaching staff are great - knowledgeable & very motivating, the members are very supportive of each other & the counter staff very friendly & helpful.

Fantastic experience: Loving being back in the gym with these guys! Honestly best workout ever and I look forward to every class! Thanks team!

Fantastic experience: I love having orange theory be part of my daily routine. The coaches are amazing and love to push you, the front desk staff are always friendly, and the members are so friendly. I’ve done other group fitness classes but keep coming back to orange theory as I find it’s provided me with the best long term results.

Fantastic experience: Orange Theory Langley has changed my life. I've lost almost 40 lbs the past three years and have maintained my weight. The workout is awesome. You don't have to think and the coaches are fantastic. They push you to the limit while also correcting your form. Thank you OT.

Fantastic experience: It is way better than working out by yourself. Coaches are great to keep you motivated and committed. The place is always super clean.

Fantastic experience: Great work out place. Good coaches/trainers Focused work out plan. Great atmosphere. Different than traditional gyms. Great app/awesome technology

Positive experience: Its was my first time experience with orange theory. It was not like other gym.. they constantly keep thier eye on our progress during the class and let us know where to improve. Technology used by them is very interesting… Maybe confusing for the first time but i got best trainer on my first day who taught each and every single terminology.

Fantastic experience: Very friendly and welcoming. Staff and trainers are courteous and professional. Will definitely recommend to whomever I can. Great workouts and equipment.

Negative experience: The Good, the Bad, and the UGLY! The Good: Great Coaches that really care and will give you a good workout. The BAD and the UGLY!: IF THEY OWE YOU ANY MONEY for a fully legitimate refund that they owe you, whether it is a Membership hold or a Medical Hold on Membership...they will do WHATEVER they can not to refund your money!! The Owner and Management will have every excuse in the book, probably hoping you will forget that they owe you. Customers have been at the front desk in tears, begging for the money they are legitimately owed. More excuses are always given. Someone will call you... they never do. We processed the refund...LIES. The cheque is in the mail....Nope. Thanks goodness for the Coaches that care, because no one else here cares about you. JUST YOUR MONEY! I'm sure they will respond to this with another excuse.

Fantastic experience: This is fantastic gym! All the trainers are super nice and supportive. Specially Will thank you for training me!

Fantastic experience: Love the team at OTF! All the staff are awesome, the trainers rock and they know how to make working out fun :)

Fantastic experience: I haven't worked out in over two years. I have crippling anxiety and never knew what to do so I never got a good work out on my own. I just did my first session yesterday, I was extremely nervous and I didn't think I could do the full one hour. Jenn was very friendly and made me feel very welcomed. I brought up my concerns about my anxiety and not being able to finish but she was very encouraging. She kept me close to her and ensured I did everything in correct form. She checked on me multiple times throughout the workout and always asked how I felt. It was very encouraging and I was able to do the full one hour. I'm excited for my next session. If you're not in the best of shape, that's okay, go at your own pace and you will build the endurance over time. The coaches will ensure you are doing everything properly and everyone is very welcoming! A great bonus is you get your own quality equipment and machines so there is no waiting, you get a full one hour quality work out! They also have classes throughout the day, which makes it flexible if you work crazy hours like me. If you're unsure and don't want to commit right away, they have a one class free trial!

Fantastic experience: It’s mindless! You show up and they tell you what to do! And the music helps keep you energized!

Negative experience: Highly disappointed by the way we were dealt by the receptionist. Our spot was given to walk in person when we were just 2 minutes late today although the policy is for 5 minutes. They charge us if we are more than 5 minutes late, but this is highly unacceptable. The receptionist was not even considerate and apologetic about her mistake.

Fantastic experience: Wil is an awesome coach. Positive and energetic environment. Clean facility.

Negative experience: I have had an awful experience at Orange Theory Langley! From the trainers over stepping boundaries even after being asked to stop to the way they set up the payment plan. The explanation on how things worked was not clear and when I told them I would pay up front and DID not want to be in the payment plan they went ahead and put me on it and charged me without consent. I was very clear when I signed up! Then when I explained what I had set up they still charged me and I had to pay for another month and would not cancel it over the phone. Unbelievable!

Fantastic experience: First time at Orange Theory and first back in the gym since a car accident. Both trainers today were awesome and routinely checked in with me to make sure I was doing good. 10 out of 10 would recommend to a friend. Also signed up for their unlimited package.

Negative experience: I want to share a very disappointing service experience I had here. Me and my husband were pre booked for 9.30 AM class on Saturday. The parking was super full and we made to the gym at 9.32 AM. The front desk said we are late and she gave our spot to someone else. Their policy is we can go the class up to 5 minutes late. But she said since the class was waitlisted which is usual she gave our spot to some else who just walked in as we were 2 minutes late. We were never informed about any exceptions to 5 minutes policy. Also had issues regarding a pre made payment during COVID that they did not honour. Their fee is not less but we did not follow up on that as they came up excuses like you are not in our system anymore. Also during that time my class was cancelled by them so I paid month’s fee without a single class. If you have to join the gym please be careful about their cancellation policies and unfair charges. Their are many unfair practices that need to be monitored here! This one star view is not for the gym as in terms of workouts but for the way they conduct their business and payment system which at times become financial burden.

Fantastic experience: Great staff and amazing trainers. I've tried out a few different gym but this one is by far the best I've been to. I feel welcomed everytime I enter, with no judgments on my ability or the size/shape of my body. The workout is good for both beginners and intermediate skill levels. I always leave huffing and puffing dripping in sweat. Looking forward to continuing my exercise journey with them.

Fantastic experience: Love everything about this place. The coaches, the staff, the workouts (both varied and intense each day), and the app is so easy to use. I love the health stats part if it all too. It’s the type of gym and classes I’ve been looking for. So bummed I didn’t sign up sooner.

Fantastic experience: Excellent gym, very positive environment.

Fantastic experience: The coaches are all amazing! My husband and I love doing our workouts together. OT challenges us in ways we couldn't if we were trying to do these workouts on our own. Love love the varied workouts too. No 2 days are the same. Really enjoying the new strength50 and for my hubby he's loving tread50. Thank you for continuing to change up the programs to keep it fresh!

Fantastic experience: Love the amazing staff at this location! Love the music too. Really makes the classes fly by!!!

Fantastic experience: Great class, even better location! I’m a regular at the Victoria and Langford locations on the island, but their equipment didn’t compare. The individual screens on all the treadmills were fantastic, didn’t have to twist my neck constantly to take a look at my heart rate on the TV monitor. I hope they get these upgrades soon as well.

Fantastic experience: Consistently great 60 minute workout for over a year, great coaches, helpful front desk staff. I have run into minor issues related to my contract but nothing like the big box gyms nearby. If you haven't tried OTF, what are you waiting for?!

Fantastic experience: The variety and intensity of the work outs make it great!

Fantastic experience: Love Orangetheory anytime i have ever been there i have engaged and great coaches

Negative experience: Dont leave your number there. They will call you even after 2 months. They cant figure it out to stop harassing people.

Fantastic experience: Such a great group of like minded people. The staff and coaches are amazing and the facilities are super clean and state of the art

Fantastic experience: Supportive and motivating

Positive experience: If you are looking for a structured HIIT workout, this is the place. Ethan is a great instructor and is very compassionate. This will get you in shape quick if you stick with it.

Negative experience: Try to join at the langley location I had a trial class at 10 30am.Arrived to the studio few mins pass 10am and front desk staff told me I could not take the class because I didnt arrive 30mins prior exactly. Terrible service. I will never go back.

Fantastic experience: I had a great experience at Orangetheory. The front staff was very helpful getting me set up. This mornings coach was Austin...his cues and instructions were great to help you maximize the work out. I definitely recommend Orangetheory Fitness to anyone looking to challenge themselves in the best 1 hour workout in the country.

Negative experience: Good workout routines and clean facility. But I feel if you are a beginner and require more support, then you might feel left behind by the trainers. Even after discussing my concerns with the trainer and front desk staff, I was provided half hearted support when in the session.

Positive experience: LOVE THIS FACILITY! The front staff is very helpful, knowledgeable, & REALLY nice The coaches are great. They are working with up to 24 ppl @ a time but always find away to make you feel supported!

Fantastic experience: I like how the hour goes by really fast. Ethan is the best! He checked up on me and made me feel comfortable on my first day. Update 8 months later. I've lost 21 real pounds and have gained muscle all over my body. The trainers are excellent. I like the group work out better than one on one. There is no time wasted talking. It's all about working out. The staff at OT Langley are excellent. Thank you OT Langley.

Fantastic experience: 1- The trainers (and OF COURSE supporting staff) !! They’re all amazing and so supportive, knowledgeable and most importantly they care very much about each persons success. They are incredibly mindful of everyone’s form and always there to give alternatives to those needing easier or harder moves. They also make sure to ask everyone about any injuries before each class so they can keep extra eye out for those (like myself with a major back injury) who need. 2- The workout!! This is literally the best bang for your money and more importantly your TIME. Giving 1 hour of effort in an OT class is the equivalent of what most people take 2-3 hrs to accomplish in a gym. I love that there is a huge range from beginner (like zero experience) to super advance all within the same workout. And ITS NEVER THE SAME! Every workout is different. Working different muscle groups, different types of cardio so YOULL NEVER GET BORED!! 3- The people!! I LOVE GROUP TRAINING! Not only do you get the equivalent of a 1 hour personal training session at a fraction of the cost, but you get to spend time with and share success and support with an amazing group of people in your community. These people all sharing in the same struggles at all different fitness levels, super beginner to super expert and we all started OT at the bottom so there’s never any judgemet just lots of support! Meeting new amazing humans in your community (including the non training staff at OT) always a great thing!!

Fantastic experience: OTF makes lasting changes to personal fitness and body that are tangible and noticeable. Just needed to add that OTF is absolutely amazing at preparing you to excel in other sports that you currently play or will try. Mine is road biking, and it has upped my game big time! Especially with hills! Thank you OTF!

Fantastic experience: Amazing class again tonight!!! Loving this place. Coaches are all awesome and they empower you!!!

Fantastic experience: This really is the best 1-hour workout anywhere! I love how it feels like I have a personal trainer even in a group setting. All the coaches are great and the culture is warm and welcoming. Would recommend to anyone!

Fantastic experience: Excellent,motivating work out place!

Fantastic experience: EDIT: This review was 3 stars, moving to 5 stars! The coach has been replaced by Ethan, who is amazing! Really loving the Sunday morning classes. I LOVE Orangetheory and am a member of a Downtown location. I've been to locations throughout North America. The workouts are incredible, effective and truly fly by. The front desk staff at this location are very welcoming, the best I've seen in any OT I've been to! - however, the trainers at this location leave much to be desired. For the last few weekends, I've had one trainer who lacked any sort of enthusiasm and also showed up *very* hungover on one particular weekend. Today, the new Sunday morning trainer was 5 minutes late in showing up and starting class. If I show up early, I expect my trainer to show up early - that's all I ask! I will still go to this location and support the business, though I hope the training staff is better managed in the future.

Fantastic experience: I like how OrangeTheory Fitness both predictable and varied. You never really know what to expect. I really enjoy the coaches. They are personable and knowledgeable. Once they get to know you a little better, they push you to be your best.

Fantastic experience: I love their programs. Staffs are all nice and really encouraging! Highly recommended!!

Fantastic experience: Starting out, I never realized that just a few classes in, Orangetheory would be my morning habit. I’ve completed fifty classes so far, and I’m booked ahead for months. The group workout is one of the best aspects, everyone energizing each other, and sering my heartrate, calories burned, and Splat points live on that screen is invigorating. Thank you, OTF!!

Fantastic experience: Amazing place , Amazing instructors & amazing customer service . When decided to cancel lady’s at the front were helpful no pain .This will make me definitely come back .

Fantastic experience: Definitely the best one hour workout! Jas is awesome, Coach Hari is the best, Coach Sierra and Coach Steve are also great! One negative is the new OTF Canada policy - you will be assigned a rower/treadmill to work out on. I am picky with machine locations but if you don't care then it wont bother you. Membership is expensive but it's a good way to change up your workout.

Positive experience: I tried Orange Theory a couple of months ago and it wasn't a good experience. The workout wasn't bad, but as an older person I felt very intimidated there. Lots of uber fit people and the atmosphere seemed very competitive. I did not appreciate their pushy sales speeches and did not go back.

Fantastic experience: I really enjoy this place and instructors. They make it a very personal experience and you can go at your own pace but you can ask them to help encourage you achieve your goals. If you have an hour, you can get in the most intense workout of your life.

Fantastic experience: Fun yet effective class in a clean and modern facility with great instructors

Fantastic experience: I love the energy and the coaches are fantastic. It works for me because it’s a guided workout so no thinking on my part and, most importantly, I get the instant feedback from the heart rate monitor. Before OT Fitness, I never realized that doing my own workouts, I wasn’t pushing myself very hard at all. Now I know what a real workout feels like!

Fantastic experience: My favourite work out place hands down

Fantastic experience: I love the the music and the constant push from the coaches it's so good! I have always worked out but this is the best workout I've ever had!

Negative experience: Be sure to check your visa card after cancelling your membership they charge for couple extra months after. Happened to me and a friend both

Fantastic experience: Orange Theory Fitness takes the "thinking" out of working out. Just show up for a challenging workout that's new every time and be prepared to burn lots of calories!

Fantastic experience: Jaz and the entire team here are incredible. Such a great vibe!!! Thanks for your help with my fitness goals OTF Langley.

Fantastic experience: I love that the workouts are always different and the trainers and staff are awesome!

Fantastic experience: Awesome work outs! Good use of an hour in the gym! Haven't done the same work out twice!

Fantastic experience: It always a different workout never gets boring.The staff and people in the class are awesome.

Fantastic experience: Best workout, kicks my butt every time! Awesome trainers, friendly and helpful front desk staff, super clean gym and great workout music :)

Fantastic experience: A great intense workout with a fun atmosphere.

Fantastic experience: The best workout I have ever had. The trainers are the best of the best and the facility rocks. Great music and staff.

Fantastic experience: Love coming here. Staff is friendly and so encouraging

Positive experience: Great community, great trainers, great workout. You will stick to your goals and look forward to showing up every day.

Negative experience: I've wanted to try Orangetheory for awhile. I called the gym (as no pricing information is available online) to ask some questions and book my "free class" as is advertised on their website. After 20 minutes of questions about myself, my goals, my fitness history, etc. I was asked for my credit card information to hold my "free class." I was told it was to hold the class spot and I won't be charged ... I then asked if I could get the membership price information and I was told "we are not allowed to talk about that on the phone." When I asked why not I was told by the gal on the phone that she didn't know why not. I informed her I wasn't interested in providing my credit card to a business who refuses to discuss their prices on the phone she put me on hold to "ask her manager." She then informed me that depending on which membership option you chose classes range in price from $10-15, but still cannot tell me what the membership option/prices are. Unfortunately this one star rating is not for the gym or the actual workout, which I was looking forward to trying; the one star is for the way they conduct their business. I spent 20 minutes of my time answering all their questions only to be told that they need my credit card information, I need to come 30 minutes before the class, and only after all of that will they tell me the price of their memberships. Poor sales tactics.