Mayfair Clubs West
Information about Mayfair Clubs West
Opening hours
- sunday: 7h-20h
- monday: 7h-20h
- tuesday: 6h-23h
- wednesday: 6h-23h
- thursday: 6h-23h
- friday: 6h-23h
- saturday: 7h-20h
Our comment from FitFit Canada about Mayfair Clubs West:
Mayfair Clubs West is a premier sports and fitness facility located in North York, Canada, highly recommended for its modern amenities and friendly atmosphere. The club offers:
- Comprehensive Facilities: State-of-the-art gym equipment, indoor tennis and pickleball courts, a saltwater pool, and a bistro with healthy food options.
- Exceptional Customer Service: Members appreciate the attentive and supportive staff, including standout instructors like Deziree Teixeira, who is noted for her dedication to the aquatics program.
- Positive Group Activities: The club hosts fun events and interactive games that encourage community engagement, particularly tennis and pickleball activities.
- Family-Friendly Environment: The facility caters to families with childcare services and various programs for children, making it a great place for all ages.
Despite the praises, some users have expressed concerns regarding membership transparency, specifically about the initiation fees and the rigidity of membership options. A few have also encountered issues with customer service responsiveness. Additionally, improvements in maintenance and hours of operation have been suggested. Overall, Mayfair Clubs West is recognized as an excellent fitness destination, appealing to a wide audience with its outstanding facilities and welcoming community.
Services, Machines and Guided Classes
Mayfair Clubs West: Opinions
Fantastic experience: We recently held our company Holiday Party at Mayfair West and everything was a huge success. Robert was a pleasure to work with. He and his staff delivered delicious food and helped to create the perfect environment to accommodate 40 people for presentations and games. Afterwards we were lead in fun and interactive pickleball activities and games lead by Ken, Melissa & Dave. Most of the participants were new to the game and there were definitely some ready to commit to further playing after a fun filled afternoon. Definitely a great place for parties!
Fantastic experience: Great gym, bistro and tennis/pickleball courts!
Glad you enjoyed the gym, bistro and courts! Thanks for the kind review!
Negative experience: As a new resident in the neighborhood, I was excited to find a local gym to establish a fitness routine and build connections. After hearing about May Fair Clubs from several neighbors, I decided to check it out. However, my experience was far from positive. After multiple visits, I was informed that only the sales manager, RJ, could facilitate new memberships or day passes. When I finally got in touch with RJ, I was surprised to learn that they do not offer guest or day passes. Instead, he informed me that the only way to see the gym was to accompany an existing member—an impractical option for someone new to the area with limited connections. RJ later mentioned a 10-day trial, but only after purchasing a one-year membership. Essentially, I would need to commit to a full year and pay upfront before even getting the chance to try the facility. This rigid and non-transparent policy felt more like a sales tactic than a genuine customer experience. If you're considering a gym in North York, I would strongly recommend exploring other options like Columbus Centre, Lioness Women Club, Driftwood Community Center, or Bayview Tennis Club. These alternatives offer more flexible and customer-friendly approaches.
Thank you for sharing your feedback with us. We're sorry to learn that your experience at Mayfair Clubs didn’t meet your expectations. We appreciate your thoughts on the membership process, as we understand the importance of flexibility for potential members. Our goal is to create a welcoming environment, and we continuously seek ways to enhance our services. However, as a private club, we have specific policies in place to foster a close-knit community among our members. This approach is common among private clubs in the city, where our long-standing members share a mutual passion for sports. If you're open to it, we’d be happy to connect and discuss your concerns further. Please feel free to reach out to our General Manager at [email protected]. We wish you all the best in finding a gym that suits your needs!
Fantastic experience: Really nice gym and facility to come to. Change rooms are really nice. Can only speak about the men's changeroom. They got sauna, steam room, and a Hot tub. They have towels for when you are working out, to coming out of the shower, and to even dry up your feet. A lot of great amenities. They do have a nice bistro restaurant inside, however I do wish the hours were longer. They got tons of indoor Tennis and pickleball courts. Workers and employees are really nice. As well as warm welcoming.
Fantastic experience: Love this location. Modern, clean and very well maintained Gym.
Fantastic experience: Clean facility. Salt water pool.
Fantastic experience: Part of my life
Fantastic experience: The Club front desk Staffs are so Friendly, facility is well clean
Fantastic experience: State of the art facility with a great atmosphere and a welcoming community.
Fantastic experience: A lot of fun with excellent customer service
Fantastic experience: Clean. nice staff
Fantastic experience: We have been members as a family, at Mayfair West for a number of years and find the club immaculate and members very friendly. The staff is truly outstanding as our kids have participated in a number of sports and camps. The swimming and aquatics at Mayfair West is particularly outstanding, largely due to the Deziree Teixeira who routinely goes above and beyond in ensuring all of the swim programs are run smoothly and efficiently. Deziree is not only a knowledgeable and skilled instructor herself but also manages the aquatics program with a great deal of care and diligence. Always approachable and responsive, Deziree is a huge asset to Mayfair West.
Thank you for the very kind review! We appreciate you taking the time to provide this feedback and we will pass it along to Upper Management.
Fantastic experience: Services are back to pre pandemic levels. Avoid Chesswood due to massive construction on that roadway. Access via Sheppard West.
Fantastic experience: So glad we decided to join. So far all the staff are very nice, friendly and helpful.
Awesome Allan! Welcome to the Mayfair Clubs community! We are honoured to have you here!
Fantastic experience: My favourite Mayfair location. Plenty of courts, friendly staff and made some great friends attending the classes. Also clean and only functional hot tub for men members at all locations.
Thank you for the kind review!
Positive experience: When are the going to do something about the flies, right at the entrance and lobby , you have to have Bugs spray to keep them away. Many times I have to walk out to get peace and what is supposed to be a clean place.
We have passed along this feedback to our facilities team. We hope it has now been resolved.
Fantastic experience: Excellent facilities for tennis and gym.
Negative experience: There are no customer service. No one answer your mails and phone calls. You have to wait more than a week for a simple request which is not guarantee to be done.
Hi Hakan, We are sorry to hear this feedback. Our teams are responsible for ensuring member and guest emails are responded to in a timely manner. Please feel free to email us directly at [email protected] with the specific details of your request and we will ensure your needs are addressed immediately. Thank you.
Fantastic experience: Fun club for tennis. Squash scene gone but you can hear people grunting and BAAAAPing pickleball. Kindof like Monica Seles on testosterone, fun! An excellent but expensive program for developing young players. If you book about a week in advance you can get a time you like.
Fantastic experience: Great experience, good gym equipment, nice amenities. When and if considering a membership ask for RJ he has been amazing.
Fantastic experience: The gym is filled with all types of weights and machines, liked the pool and tennis courts too.
Thank you for your kind review!
Negative experience: This is a dysfunctional organization which has no security measures in place. I went there on Feb 15th as a guest as my friend highly recommended and I wanted to give it a try as it looked like a highly reputable place. After a 1 hour class, we went to locker rooms to realize my Birkenstock shoes and jacket was missing, where everything else remained. The reception did not take any steps and didn't actually know what to do. I left the gym barefoot without tank top on a winter day. Follow up was 6 days after the incident. Nothing was reported to the police and no actions were in place for the incident. They didn't even bother to check the cameras, noting it would be difficult. They didn't report to the police because they said it was petty theft. No actions to rectify the issue at all. On the day of, I left the gym barefoot without a coat on and I was not offered anything. They may not be responsible for stolen items but this club has no proper security measures and their customer service is bare minimum. If you want to spend $700 initiation fee and pay $ 107 monthly to be treated like this, definitely do become a member.
Hi Banu, We are sorry to hear about the circumstances of your guest visit to Mayfair West. We do have signage in our locker rooms to the effect that we are not responsible for lost or stolen items. We strongly encourage visitors to use our day lockers with a combination lock for safe keeping. We do not have cameras in our locker rooms as that would be a breach of privacy. The Club Manager did review the Club entrance cameras and was not able to identify anyone leaving with your items. We did have several members of our staff help search the Club to locate your missing items and we are very sorry we were not able to retrieve them. It is the responsibility of the individual to file the police report. We are sorry about your experience and we hope that you will consider Mayfair Clubs in the future for your fitness needs.
Fantastic experience: Love this place
Fantastic experience: My favorite indoor tennis club in Toronto!
Fantastic experience: I had my son's birthday basketball party.. everything was well organized... kids and parents had fun ... special thanks to Lola and Aamen.. i highly recommend this place. I also wanted to thank all Bistro staff who were very friendly and customer focused
Fantastic experience: Great place to go to play tennis
Fantastic experience: One of the best places to play indoor tennis in the GTA. Nice gym and swimming pool too. Also offering pickle ball now.
Thank you for your kind review. We are happy to hear you are enjoying the club!
Fantastic experience: Great tennis program, great coaches, indoor pool, basketball court, sauna lots of gym programs such as yoga Zumba Pilates.
Hi Marjan! Thank you for the kind review! We are glad you are enjoying Mayfair Clubs!
Fantastic experience: Great tennis coaches for children, educated and keep the children engaged.
Thank you for your review Robert. We are glad your kids enjoyed our tennis program!
Fantastic experience: Great Gym. Carrell in the locker room is an asset to the company, very kind and always attentive . RJ from the management team is fantastic and Carlton is an amazing trainer
Negative experience: Was a member for 3 years due to Covid restrictions ( vax pass ) I wasn’t able to go there . Meanwhile while everyone was at home and scared, i was the only one going and working out in the gym . Ridiculous policies and still discriminate over non vaccinated people. In the end, lost my business forever and my word of mouth . Bye bye forever
Hi Raffaele, Thank you for your feedback. While we did implement a mandatory COVID19 Vaccination policy for members during the peak of the pandemic - we no longer enforce this policy. As of Monday March 17th, 2022, our Proof of COVID19 Vaccination policy is no longer in effect for all members and guests. If you have any additional questions or comments in regards to this, please contact the Club Manager, David at [email protected].
Negative experience: I had a tour of the facilities and everything looked great. The PT/agent who did the tour was awesome too. I was given the rates for initiation fees (which is understandably high) for the Platinum package. A few days later, I was given a call by the agent saying the prices are going up from 1 August and for now, I can $200 off the initiation fees. Still a bit high, so I decided to skip. Then I received an email a few days later offering me $500 off if I enrol in July before the fees go up on 1 August. So I call to finally invest in this still-high-for-me membership which I need to be able to play tennis all 4 seasons. I am told the offer means the prices will go up by $500 in August, and if I enrol now, I would be paying $500 less. A bit offended to say the least at this ugly marketing ploy that put me off altogether. Hence, the 1-star for their marketing and not the facilities or the agent.
Hi Amir. We are sorry you felt our promotion was misleading. We will take this feedback back to our marketing team to consider for future promotions and campaigns. Thanks for taking the time to provide feedback.
Fantastic experience: 10+ years. It's always been a great gym with stellar equipment.
Negative experience: macaroni
Fantastic experience: Amazing facility very courteous staff.
Fantastic experience: Amazing sports arena and services a family sports specialty and a splendid bistro cafe. A MUST VISIT N SUBSCRIBE..
Negative experience: Greedy and Dishonest Management.
Negative experience: This club choose not to drop off the policy regarding QR codes , meanwhile all others did , this is against human rights , i believe everyone has a choice !
Hi Alina, We are sorry you feel this way. We did a member survey and the majority of our members indicated they would prefer that we continue with our mandatory COVID19 vaccination policy until March 31st. The health and safety of our members is very important to us and we want to do everything we can to create a space where everyone feels comfortable. We hope you will be able to return to the Club once we feel it safe to remove this policy. Thank you for your feedback.
Negative experience: Very disappointed in this gym I am a member for 3 years now due to Covid restrictions ( health pass ) I wasn’t able to go there ( peoples personal choice right ?!), after March first the won’t change their policies and still discriminate peoples choice , this is ridiculous!
Hi Mia Mia, We are sorry you feel this way. We did a member survey and the majority of our members indicated they would prefer that we continue with our mandatory COVID19 vaccination policy until March 31st. The health and safety of our members is very important to us and we want to do everything we can to create a space where everyone feels comfortable. We hope you will be able to return to the Club once we feel it safe to remove this policy. Thank you for your feedback.
Fantastic experience: Superb tennis club.
Thank you José!
Fantastic experience: Excellent service and staff are friendly.
Fantastic experience: I love this club!!!
We love you too Richard!
Fantastic experience: Nice place for sports
Thanks for the nice review!
Fantastic experience: The people are friendly and helpful. The pool is clean and available. The weight room is airy and well stocked. Excellent value. I would strongly recommend.
Thank you for the review Norma!
Fantastic experience: An awesome place for the 'elite' to isolate themselves from the rest of us lesser humans. Sooooo much nicer than what the city offers it's taxpayers.
Negative experience: Mayfair is currently engaged in a fraudelent activity against its members like no other fitness club in Canada. Same as other clubs, Mayfair stopped operating on March 15 due to the pandemic, and up until now they have provided zero services except access to the tennis courts. No fitness, pool, sauna, jacuzzi, restaurant, basketball, squash, yoga, massage, personal trainers, showers, restaurant, no even access to locker rooms. At the same time, they’ve been charging FULL membership fee to all members. The word is that mastermind behind this fraudulent scheme is Melissa Raghura. CEO. Make sure to call her and demand your memership fee refund from March to August, as it’s been charged illegally. If enough people calls, perhaps the common sense prevails, and they provide the refund. Otherwise, stay tuned for class action lawsuit!...
Hi Mira, We are sorry that you feel this way. Due to the COVID-19 Pandemic, Mayfair Clubs closed all facilities on March 16th and immediately stopped all member billing at that time. Mayfair Clubs reopened it's facilities for tennis on May 19th. We offered our tennis Members the option to reactivate or leave their Memberships on a COVID Leave of Absence. In addition to our regular Member communications, Mayfair has also maintained a web page with FAQs and all of the information our active and inactive Members would need to know about what’s happening at the Club and with their memberships. You can locate it here: https://www.mayfairclubs.com/club-notifications/ As the Province’s staged re-opening plan has allowed us, we have gradually and safely reopened other member services including our locker rooms, pools, fitness, squash, and group fitness. Currently, most of our services are now open to members. We would appreciate the opportunity to address your concerns, but cannot locate you as a member in our database. We ask that you please contact us directly so that we can provide you with correct information about our current club services and memberships.
Fantastic experience: Great club
Positive experience: Good spot for tennis
Fantastic experience: I AM A MEMBER FOR MORE 15 YEARS - IT'S CONSTANTLY GETTING BETTER
Positive experience: Nice amenities
Thank you for your review, Emil!
Fantastic experience: Great gym and overall community center
Thank you for the 5 star review, Ariel!
Positive experience: Nice facility. Members only. Played 2 hours of tennis as a guest. Court lighting is a bit dim.
Thank you for the review, RFXPERT!
Fantastic experience: Always friendly staff and great facility
Thank you for the 5 star review, Joseph!
Fantastic experience: Great facilities and staff
Thank you for the 5 star review, David!
Fantastic experience: Love this place very pleasant
Fantastic experience: muy buenos servicios
Positive experience: Nice club, but hours are not good for a club with such a high cost. Summer hours close at 10pm on some nights. That means you got to be off the floor earlier then that. Not flexible hours. A gym should be open late. The club needs to work around your schedule not you around theirs. Some positives it that it is clean, good environment, pool, tennis and staff.
Hi Fiori. Thank you for your feedback. We will pass it along to Club Management.
Fantastic experience: I when there for a dinner, but the place looks comfortable. The amenities seems good.
Fantastic experience: This is a great club! : family oriented eith childcare on site, bistro, restaurant, sauna, tennis courts, fitness facility, Great ckub overall! ♥️
Thanks for the 5 star review Livia!
Fantastic experience: Incredible trainers and staff! Very motivating. Not just tennis!!
Thanks for the 5-star review Lexi!
Fantastic experience: Отличный спортивный комплекс, чистый, уютный и очень популярный. Атмосфера дружелюбная и общительная. Шикарный теннисный корт и профессиональные тренировки и обучающие тренера и так же есть тренера в спортивных классах. . Есть шикарный бассейн с соленой водой и классы для детей. Хорошая сауна и джакузи. Есть паркинг для машин и специальный паркинг для инвалидов ♿... Есть хорошо оборудованная раздевалка для смены одежды до или после тренировки...да и ресторан я бы сказал повара готовят вкусно и профессионалы своего дела... Хочу сказать огромное спасибо всем работникам Mayfair Clubs за отличную работу... ⭐⭐⭐⭐⭐ Рекомендую посетить, нам с друзьями понравилось...
Thanks for the 5-star review!
Positive experience: Great facility and a top-notch tennis destination.
Thanks for the 5-star review!
Positive experience: Clean and well managed. They just finished upgrading their fitness room and it's first class. The tennis courts are really nice. The restaurant comes in handy. There is plenty of free parking out front.
Thanks for the review Dave!
Positive experience: Excellent tennis facilities. Kids programs. Newly renovated. Restaurant.
Thanks for the review Howard!
Fantastic experience: Excellent place to play tennis.
Thanks for the 5 star review Frank!
Fantastic experience: great facilities more than a gym or tennis real club feel
Thanks for the 5 star review Laura!
Fantastic experience: I am a member and the place is amazing It has everything Buuut It is very expensive
Thanks for the 5 star review Parmis!
Fantastic experience: Love this place! First time in actually enjoy going to the gym
Fantastic experience: A modern tennis club in a prime location. I always enjoy playing here.
Positive experience: Expensive
Hi David, thanks for leaving a review!
Positive experience: Excellent great service
Thanks Michael!
Fantastic experience: Good place to browse
Thanks for the 5-star review Herb!
Fantastic experience: My 'workplace'
Hi Barry, thanks for the great review!
Fantastic experience: Just an awesome facility. Really top notch. Only complaint would be the parking out front, but they do have a great valet service right at the door.
Hi Jason, thanks for the great review!
Fantastic experience: Great place for fitness
Thanks for the great review Sea!
Positive experience: Good place to play tennis although netting between courts and gear storage can hamper some play.
Fantastic experience: Estupendo club detennis
Fantastic experience: Awesome facilities.
Fantastic experience: To notch club, terrific people. Best tennis facilities in the city.
Positive experience: Services may vary
Negative experience: Based on a cost/amenities breakdown, cannot recommend. This review is biased based on my experience with an extremely rude staff member, and equally rude management. Will be spending my fitness dollars elsewhere.
Dear Mr. Lindzon, We are greatly concerned by your comment as a 10 year Mayfair Club member. We encourage you to discuss the details of your concerns with any level of management.
Positive experience: 시샇이 잘 되어있네요
Positive experience: Great place but desperately needs a paint update. It's hard that there's no windows but the environment is dark. The staff is great. Everyone is knowledgeable with what they do. The cafe is yummmmm yummmmm and guilt free as there are great options. Your always greeted with a friendly hello and smile and when you leave.. it's have a great day.
Fantastic experience: Excelent
Fantastic experience: Greats locations and amenities. Great staff and service
Fantastic experience: Great club.... awesome indoor tennis courts
Fantastic experience: Great gym that also offers winter tennis options for tennis players. Full amenities, towel service, steam room, salt water pool, basketball net.
Fantastic experience: Lots of activities and things to do
Fantastic experience: Great clean modern workout facility
Fantastic experience: Great facility and great food
Fantastic experience: Great atmosphere
Fantastic experience: Exercise is a must to a healthy lifestyle
Fantastic experience: Great fitness club. Absolutely has it all, from tennis courts to a pool to a gym and classes and areas for crossfit to a restaurant inside. The vibe and feeling are amazing and the staff is very helpful and polite.
Fantastic experience: good
Fantastic experience: They hv nice facilities and great service! People here r very friendly!!
Fantastic experience: Great gym with lots of machines, a nice pool and good healthy food options.
Fantastic experience: Friendly staff, great services, and kept really tidy and clean.
Thank you for the kind review Andy!
Fantastic experience: Хороший спорт клуб , с доброжелательной атмосферой и профессинальными тренерами. Чистый босейн, джекузи, душевые кабины и сауны. А также можно научиться играть в большой теннис. Есть Бесплатное подключение к интернету Wi-Fi , большой паркин, а так же есть специальный паркинг для♿ инвалидов♿ и хороший, чистый, популярный ресторан с небольшим баром. Чудесные повара... Хочу сказать огромное спасибо Всем работникам "Mayfair Clubs" за отличную работу. ⚽
Positive experience: A good gym that is clean and spacious. Nice amenities and decent food and smoothies. The men's locker area is amazingly big and includes a sauna, steam room, whirlpool, locker/executive members locker area. Lacks 5 stars because the gym is undergoing renovations, so it is in the tennis courts 1 and 2. Also, depending on the staff member making a smoothie, the smoothies can be very terrible in taste/look ( Strawberry Twist ). You should try the Energy smoothie, as they always make it look and taste proper. Directions from Downtown : Take Gardiner from York to Jameson. Take Jameson to Queen St. Take Queen St/The Queensway to Sunnyside. Take Sunnyside to High Park Blvd. Take High Park Blvd to Parkside. Take Parkside to Bloor ( continued as Keele Street north of Bloor ). Take Keele to St Clair ( continued as Weston Rd North of St Clair ) Take Weston Rd to Black Creek. Take Black Creek/Hwy 400 to Hwy 401. Take Hwy 401 to Keele. Follow the signs for " Keele St ". Take Keele to Sheppard Ave West. Take Sheppard Ave West to Chesswood. Take Chesswood 'till you see the signs for Mayfair. Park, and there !
Thanks for the great review! We can’t wait to have our members experience the newly renovated facility this year!
Fantastic experience: Where to start? Massive, all the equipment you could ask for, great classes, valet parking, free towel service, free toiletry products for showering, two studios, that when not in use can basically be your own. Simply the best.
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