Information about St Thomas Health Club

1 Silver St
N5P 4L8, St Thomas
+1519-633-8481

Opening hours

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24 hour extensively equipped health club since 1997. Featuring GOLD locker-rooms (personal full door locker, massage chairs, theatre, wet sauna, dry sauna, plush towels, & more), international squash court & 15,000 sq. ft. of cardio, sectorized & free weight equipment. Always meticulously clean and maintained.

Our comment from FitFit Canada about St Thomas Health Club:

Welcome to St Thomas Health Club, a premier fitness destination located in St Thomas, Canada. This state-of-the-art facility boasts an impressive array of equipment and amenities that cater to all fitness levels. Here are some highlights from our happy members:

  • Spacious and clean workout areas.
  • 24/7 access for convenience.
  • Friendly and accommodating staff who are dedicated to supporting your fitness journey.
  • A variety of equipment to ensure you never have to wait.
  • Great Gold membership perks including exclusive access to locker rooms and additional amenities.
  • Well-maintained and modern facilities with top-notch cleanliness.

While most experiences at our club have been overwhelmingly positive, a few members have raised concerns regarding the cancellation process. We assure all potential members that our agreements are clearly outlined and we continuously seek to improve our communication. Overall, the feedback highlights our commitment to providing a friendly and supportive atmosphere, making St Thomas Health Club a fantastic choice for your fitness needs!

Services, Machines and Guided Classes

Towel
Cardio
Squash court
Sauna

St Thomas Health Club: Opinions

4.3/5 (159 Opinions)
Jayden Elvina 4 months ago

Fantastic experience: great gym!!

Treasurer BYC 4 months ago

Fantastic experience: Great location, service! Tons of equipment and comforts to be a true Health Club!

Megan McAuley 5 months ago

Fantastic experience: The facility is very nice and not super busy. Glen made signing up super easy. After comparing most options for working out in St. Thomas, this fitness center meets all of my needs and wants.

Tyler Nicol 5 months ago

Fantastic experience: Incredibly accommodating and welcoming staff, and a beautiful, spacious facility with everything you’d ever need! The gold perks are unlike anything I’ve seen at other gyms at a very reasonable price.

Lauren Rice 5 months ago

Fantastic experience: Amazing amenities, clean place. Excellent staff. We signed up immediately!!

LL Ladouceur 5 months ago

Fantastic experience: Very friendly and supportive. So far I have enjoyed the gym-it’s easy to access clean and well organized.

Randy Postma 5 months ago

Fantastic experience: I’m thrilled to be a member here! The staff are amazing, and the facility is clean and well equipped. Can’t beat the 24x7 access either.

St Thomas Health Club
St Thomas Health Club

Thank you so much for your kind words! We’re glad you’re enjoying everything we offer.

Jessica Moodie 5 months ago

Fantastic experience: Super clean and spacious! Staff are very friendly and supportive of your individual goals!

St Thomas Health Club
St Thomas Health Club

Thank you for taking the time to share your feedback. We appreciate you being a part of our community!

Declan Little 5 months ago

Fantastic experience: Awesome experience!

St Thomas Health Club
St Thomas Health Club

Thank you for the amazing feedback! We’re so happy you’re enjoying your time here.

Austin Preston-Edmiston 5 months ago

Fantastic experience: Great place to work out!

St Thomas Health Club
St Thomas Health Club

Thank you for taking the time to share your feedback. We appreciate you being a part of our community!

Moe H 5 months ago

Fantastic experience: I recently visited St. Thomas Health Club for a tour, and I was thoroughly impressed. Glenn showed me around, and I couldn’t help but admire the cleanliness of the gym, the wide range of equipment, and the spacious layout, which makes it feel comfortable and welcoming for members. Every amenity is thoughtfully maintained, creating a fantastic environment for working out. Although I can’t sign up just yet due to work commitments, I’m definitely looking forward to joining when the time is right. Based on the tour alone, I can confidently recommend this gym to anyone considering it. Additionally, my mom has been a member for about a month now, and she absolutely loves it—she’s been raving about her experience! A big thank-you to Glenn for taking the time to show me around and answering all my questions. St. Thomas Health Club truly left a lasting positive impression!

St Thomas Health Club
St Thomas Health Club

Thank you for the fantastic review! Our team works hard to make every visit a great one, and we’re thrilled to see that reflected in your experience. We hope to see you at STHC soon!

Linda King 5 months ago

Fantastic experience: Great gym has everything you need and more! Staff is amazing and they are very accommodating. Glen is amazing! Highly recommend this club.

St Thomas Health Club
St Thomas Health Club

Thank you so much for your kind words and support! We appreciate you!

Justice Robbins 5 months ago

Fantastic experience: Great experience. Glenn was amazing ! Made the gym feeling welcoming .

St Thomas Health Club
St Thomas Health Club

Thank you so much for your 5-star review! We’re thrilled to hear you’re enjoying your experience at STHC. We look forward to continuing to support your fitness journey!

Dimil Prakash 5 months ago

Fantastic experience: It was really a fantastic service offered here at the health club.Mr Glenn s customer service met the expectations.

St Thomas Health Club
St Thomas Health Club

Thank you for the fantastic review! Our team works hard to make every visit a great one, and we’re thrilled to see that reflected in your experience. See you at the Health Club!

Michela Cuthbert 5 months ago

Fantastic experience: Great customer service

St Thomas Health Club
St Thomas Health Club

Your review made our day! Thank you for choosing St Thomas Health Club and for sharing your positive experience. We’re grateful to have amazing members like you!

Christian 5 months ago

Fantastic experience: Best place to do your workout daily or night

St Thomas Health Club
St Thomas Health Club

Thank you so much for your 5-star review! We’re thrilled to hear you’re enjoying your experience at St Thomas Health Club. We look forward to continuing to support your fitness journey!

Josh Hazen 6 months ago

Fantastic experience: Glen and Tracy were very professional during the enrolment process. The gym is very clean with a lot of options for your workouts. Highly recommend!

St Thomas Health Club
St Thomas Health Club

Thank you for the amazing review! Our team works hard to make every visit enjoyable, and we’re happy to hear that’s reflected in your experience. We’ll be sure to share your feedback with the team!

John Cantwell 6 months ago

Fantastic experience: Great place to workout - facilities and staff are so helpful plus you will love their App

St Thomas Health Club
St Thomas Health Club

We’re beyond grateful for your kind words and the 5-star rating! Thank you for being such an amazing member and for bringing positivity every time you visit!

Natalie Van Roie 6 months ago

Fantastic experience: Great experience signing up with Glen…. Clean facility and lots of great equipment!! Highly recommend this gym!!

St Thomas Health Club
St Thomas Health Club

Thanks for the fantastic review! We're thrilled you enjoyed your experience, and we’re committed to keeping up the good work. Can’t wait to welcome you back soon!

Kayla Smith 6 months ago

Fantastic experience: just signed up for a gold membership! the staff are amazing and the gym is super clean with lots of equipment! the whole gym has such a good vibe. Glen helped me get signed up and he was amazing. very friendly and made me feel super welcome!

St Thomas Health Club
St Thomas Health Club

Thanks for the fantastic review! We're thrilled you enjoyed your experience, and we’re committed to keeping up the good work. Can’t wait to welcome you back soon!

David L 6 months ago

Fantastic experience: Gym was spotless and spacious with lots of equipment. Very quiet during the day. Gold locker rooms are very good. Simple upfront pricing. EDIT: Two month update. This place is great. Nice people work out there. It's relaxing. It's always clean. Recommended.

St Thomas Health Club
St Thomas Health Club

Thanks for the 5 stars! We're glad to hear you're enjoying our facilities and equipment. We're always working to keep things top-notch for members like you. Let us know if there’s ever anything more we can do!

Beth Foster 6 months ago

Fantastic experience: Just signed up for a gym membership…. Service is fantastic so far. Excited to get started !

St Thomas Health Club
St Thomas Health Club

Thank you Beth for the amazing review! Our team works hard to make every visit enjoyable, and we’re happy to hear that’s reflected in your experience. We look forward to supporting you on your fitness journey!

Samantha Deboer 6 months ago

Fantastic experience: If you have been on the fence about joining, just do it. The facilities and amenities here are untouched by anything else in town. 24 hour access, and it is never too busy to find a machine or whatever you need for your workout!

St Thomas Health Club
St Thomas Health Club

Thank you so much Samantha for the 5 stars, and kind words! We're thrilled to hear that you had a great experience with us. We look forward to supporting you on your fitness journey—see you at the health club!

Susan Mcconnery 7 months ago

Fantastic experience: I belonged to this gym at a different location and loved it so when I came back to St. Thomas I joined again.

St Thomas Health Club
St Thomas Health Club

Thank you Susan for your review! It’s always a pleasure to see you here, and we’re thrilled that you’re enjoying your time with us. Here’s to more great workouts!

Danika Mcanulty 7 months ago

Fantastic experience: Great place to workout! Super clean , friendly environment, and extras like sauna, and massage chairs!

St Thomas Health Club
St Thomas Health Club

Thank you so much for the 5-star feedback! We’re always working to ensure our members have a fantastic experience!

Andrew McManus 7 months ago

Fantastic experience: Love the staff and amazing experience

St Thomas Health Club
St Thomas Health Club

Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us.

Brad Aulis 7 months ago

Negative experience: Tried canceling my contract in writing a few months ago but was told I had to wait the full year. The beginning of September. In which then they’ll stop the payments as left in a voice mail. I paid first and LAST as well. (I joined before then but whatever). It is now mid September and I am still being charged. I live quite far away, they do not answer their phones during any hours of the day or have a voice mail, I have been polietly. Unfortunately I am visiting soon because my father is having heart surgery in Kingston in which I’ll make quite the detour to try and cancel my contract again… or I’ll report. Perhaps they can reach out my email….. as the email they have given me is also a noreply email

St Thomas Health Club
St Thomas Health Club

Dear Brad, Thank you for sharing your feedback. We sincerely apologize for any inconvenience you’ve encountered during this process. We always aim to provide clear communication and a seamless experience for our members. After reviewing your account, I can confirm that your membership was set for a 12-month agreement, which concluded on September 11, 2024—12 months from the date you signed your contract. Your cancellation was scheduled to be effective as of that date, and has been completed on that date. No further charges are applied after the final billing prior to the agreement’s expiration. We deeply regret the communication issues you experienced and are taking steps to improve our phone systems to ensure better responsiveness going forward. Please know that our cancellation process is handled efficiently, and is always completed within 30 days upon receiving a signed cancellation request. We truly appreciate your patience and understanding. Wishing your father a successful surgery and a swift recovery.

River 8 months ago

Fantastic experience: Beautiful gym, very spacious and great atmosphere. Glenn was very helpful and friendly.

St Thomas Health Club
St Thomas Health Club

Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us.

Bacon Canadian 8 months ago

Fantastic experience: Great service and a fantastic place to workout!

St Thomas Health Club
St Thomas Health Club

We appreciate your wonderful feedback! It’s always great to hear when our members are happy with their experience. Thank you for being a part of our community!

Mohneet Bhathal 8 months ago

Fantastic experience: If you are looking for a gym where you don't have to wait to use machines/equipment then this is the place for you. To top things off, it is super duper clean!

St Thomas Health Club
St Thomas Health Club

We greatly appreciate your 5-star rating and your kind words. Providing exceptional service to our members is our top priority, and it’s wonderful to know that you’re satisfied. We look forward to welcoming you again soon.

Benjamin Cook 8 months ago

Fantastic experience: Clean, friendly and well equipped.

St Thomas Health Club
St Thomas Health Club

Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us.

vince carducci 8 months ago

Fantastic experience: I have pretty impressed with the service and staff so far since joining. Glenn has been terrific to deal with

Jennifer Farr 8 months ago

Fantastic experience: The new facility looks very nice and is very clean. Lots of equipment available and the Gold areas have lots of extras.

Sid Rampy 8 months ago

Fantastic experience: Recently had the opportunity to visit this health club, the owner was delightful and showed me around the entire club and even provided some great training advice. She is an amazing woman who loves her industry and has the resume of personal accomplishments to back up everything that she shares with you. I highly recommend this club for anyone looking for an experience that is well above any other club can offer. Sid Rampy

haley wipfler 8 months ago

Fantastic experience: Absolutely beautiful club! Very clean. Great amenities and staff. Nothing else like it in St. Thomas!

David Parsons 8 months ago

Fantastic experience: The tour was great.

stacey thyssen 9 months ago

Fantastic experience: Lots of equipment to use! Clean facility and great service from the staff!

Lexi Bakker 9 months ago

Fantastic experience: Glen was very helpful!!

Abigail Waterhouse 9 months ago

Fantastic experience: Very helpful. Glen was great!

Michel Alvarez 10 months ago

Fantastic experience: Great club easy to sign up. An abundance of weights and equipment to use. Gym is always clean and patrons are very respectful when it comes to leaving areas clean after every use.

parker brooks 10 months ago

Fantastic experience: Great gym

Ryan Vanderwerf 11 months ago

Fantastic experience: This gym is awesome! Staff are awesome. Highly recommend the personal training. Plenty of equipment which you don’t have to wait for to use. Cleanliness, service, locker rooms and the options available for Gold members justly reflect the price.

Nick Karasek 11 months ago

Fantastic experience: Great service very nice gym best in st Thomas

Peter Agnew 11 months ago

Fantastic experience: Beautiful facility, awesome staff!

Jaekobb 11 months ago

Fantastic experience: After a thorough tour of the clean, spacious, equipped facility, I didn’t hesitate to sign up for the Gold level membership and enjoy the benefit's that come with!

Cole Pelacek 11 months ago

Fantastic experience: I recently joined the St. Thomas Health Club and couldn't be happier with my experience. The cleanliness of the club is impeccable. It is a spotless facility. The staff are incredibly friendly and helpful, always ready to offer assistance or advice with a smile.The quality of their fitness equipment is top-notch, providing a diverse range of options to suit every workout need. Whether you're a seasoned gym-goer or just starting your fitness journey, St. Thomas Health Club is the perfect place to achieve your goals in a welcoming and pristine environment.

Darrell 11 months ago

Fantastic experience: I really enjoy my workouts! All the equipment is very well maintained, clean and organized. The staff is very attentive and helpful. The other members are also kind, respectful, and willing to lend a hand if asked. The comraderie is fantastic. The change rooms are comfortable, clean and have a relaxing atmosphere. I'm lovin it!! ❤️

James Burden 11 months ago

Fantastic experience: Very pleasant experience with Glen. Friendly and welcoming.

Victoria Reid 11 months ago

Fantastic experience: Really cool “old school” style gym with all the equipment you need. The owners are so lovely, kind and always have a smile and a kind word of encouragement. It is also super clean and well taken care of - Glenn is always out vacuuming or re-racking weights. 10/10 would recommend to people looking to workout somewhere that isn’t super crowded and has everything you need to get a good workout in. Glad to be a part of this gym!

Mary Peters 11 months ago

Fantastic experience: Great experience signing up. Very helpful. Great pricing.

Madi Grisenthwaite 11 months ago

Fantastic experience: Super easy to get signed up! Glen was awesome!

Marco Ayala 11 months ago

Fantastic experience: Great equipment, friendly staff, welcoming environment. If you're in the area looking for a gym look no further. I've been going to the gym for 6 years now in the London area and this is one of the best I've been to. This place is always clean, the equipment is awesome, they've got some heavy dumbbells for heavy lifters, staff are all great, and overall vibes are awesome.

Ryan Van Horne 11 months ago

Fantastic experience: Joined a few months ago and this place has changed my life. Love the staff here and the facilities and equipment are top notch! Would highly recommend!

Ben Newman (Bnewman12) 1 year ago

Fantastic experience: Great place to workout. Amazing staff. Clean and well maintained.

Chelsea Bujold 1 year ago

Fantastic experience: Fantastic gym, super welcoming and comfortable for those shy people. Super clean and great staff

Tamara David 1 year ago

Fantastic experience: Glenn was extremely helpful and professional and made the sign up process a breeze

Aditya Verma 1 year ago

Positive experience: Called them to find out if there is a badminton court but was invited to have a tour to visit the facility. There is no badminton court but one Squash court if someone is interested

Morgan Vieauhuras 1 year ago

Fantastic experience: Beautiful gym! Very clean with lots of equipment. The cardio equipment looks almost brand new. The staff have been amazing to say the least. Very happy here!

Kelly R 1 year ago

Fantastic experience: Great experience touring and signing up!

M 1 year ago

Fantastic experience: 4 months ago I joined St. Thomas Health Club. I work out three times a week… and boy, how it changed my life. Before I started my body had me come to a complete halt slamming on the breaks and digging my heels in the dirt. I barely had mobility and flexibility in my back and in my legs. I had tried physio, but physio always made my symptoms worse. (I am 3 year post surgery spinal fusion in my L4L5) I now have FLEXIBILITY and MOVEMENT back in my life!! Did I mention I am STRONGER!! Since I started I have lost 10 pounds! I am incredibly proud of myself and grateful for all the love and support in my life. My trainer at the gym is very knowledgeable and kind always in high spirits. Who could ask for more.

Robby Thomas 1 year ago

Fantastic experience: Clean, quiet gym with friendly and helpful staff.

Kyle Noviss 1 year ago

Negative experience: Good luck cancelling

Eric LaRue 1 year ago

Fantastic experience: Glen and Ethan were super helpful getting us set up!

nicole rosie 1 year ago

Fantastic experience: Professional, clean and kind. Beautiful building.

Phil J 1 year ago

Fantastic experience: Been loving it!! Clean, tons of equipment and best part is you rarely have to wait!

cole depauw 1 year ago

Fantastic experience: Amazing gym and great customer service

ryan foote 1 year ago

Fantastic experience: Place is really good I highly recommend

Wayne Drummond 1 year ago

Positive experience: The gym is a great place to work out with good people all around. We like it very much. Great equipment, well maintained. On the down side, the monitors flashing constantly everywhere you look is not just distracting it is annoying beyond belief. And all is junk. I just want to click a button and turn all but a couple of them off. Then I can concentrate on the job at hand.

Wendy Dodd 1 year ago

Fantastic experience: Recommend termendously

Colin Spence 1 year ago

Fantastic experience: St Thomas health club to me is personally the best spot in town to get a workout in! The staff is so welcoming and they truly make it a friendly environment to not feel embarrassed when working out! The machines are tremendous, the dumbbells are in perfect shape! They have so many machines too there is never a day where i can’t find one to use! The people that workout in this gym are very nice and not judgmental at all! Tons of tvs through the gym and lots of space to do your own thing! Lots of treadmills and cardio machines! The lockers are very good aswell the gold membership comes with a massive locker room with towels and other amenities that come with the gold membership! St Thomas health club is a fantastic place to get that summer body and build muscle!

Cam Hindley 1 year ago

Fantastic experience: This gym is awesome! Plenty of equipment which you don’t have to wait for to use. It is always kept very clean. The Gold change room always has plenty of clean towels, the showers are roomy and clean. Love they have both wet and dry sauna. The staff is great and always accommodating, Glen is awesome! Whatever you need he will help you! Thanks for keeping a great gym!!

Alina Edward 1 year ago

Fantastic experience: It has been an all-around positive experience. The facility is flawless. Cleanliness, service, locker rooms and the options available for Gold members justly reflect the price. The bathrooms, showers and even the common entrance area are exceptionally well-kept. The Zen Room and the Sauna are valuable additions for the Gold membership. The gym area offers enough space for all attendees to comfortably exercise in their equipment of choice. There is great variety of equipment to chose from and the upper area is also well-equipped for free-format workouts. The service and attention to detail is top notch. The owner is very affable and attentive to everyone's needs and well-being. I also love the fact that the gym is never crowded. I have thoroughly enjoyed my time and my experience at St. Thomas Health Club. The owner and the staff do a commendable work. The Club is a great alternative to other gyms in our city. I am truly satisfied with my membership! ❤️❤️❤️

Shaelyn Purcell 1 year ago

Fantastic experience: Friendly, clean, and not over busy where you have to wait on equipment for your work out. I highly recommend

Allan Berdan 1 year ago

Fantastic experience: The staff is super friendly and helpful! Glen is always there checking equipment and keeping the place spotless! By far the best gym in the area.

Jake Helm 1 year ago

Fantastic experience: New space has lots of equipment - never have to wait for a piece of equipment! Very clean too! Great atmosphere.

Tim Small 1 year ago

Fantastic experience: I had the most incredible experience at St. Thomas Healthclub! Their amazing staff, including Doug, Tracy, and Glenn, went above and beyond to ensure my fitness journey was exceptional. They were knowledgeable, friendly, and always ready to offer guidance. And let’s not forget their amazing new gym facility! It’s equipped with state-of-the-art equipment, spacious workout areas and a welcoming atmosphere. Kudos to the staff and management for creating such an outstanding fitness haven. Highly recommended!

Rj Earhart 1 year ago

Fantastic experience: Awesome support from staff and very clean work out areas!!always a great experience

Mariana Banfic 1 year ago

Fantastic experience: I’ve been a member for about a decade now and still love it there Big and spacious with 24hr access which is a plus because of my difficult work schedule. Glen and the team are friendly and helpful. Give it a shot!!

St Thomas Health Club 1 year ago

Fantastic experience: The new location is incredible. Come see for yourself. Book right on line life is just better when your fit and healthy.

Pam Garrett 1 year ago

Fantastic experience: It has been many years since I have been to a gym or health club. The staff and facility at St Thomas health club are great. Always helpful. The facility is spotless I really enjoy the Gold membership with access to dedicated lockers, large beautiful shower,sauna and can’t forget the massage chairs. I have never felt better. Thank you Glen for your guidance

Olivia Nielsen 1 year ago

Fantastic experience: Very comfortable and clean environment!

Hassan Dakroub 1 year ago

Fantastic experience: Top equipment and great environment, comfortable gym for everyone from beginners to professional athletes, Amazing facility.

Kyle McCann 1 year ago

Fantastic experience: Love working out here, staff are great and enjoy the gold room perks!

Jeffrey Wiersma 1 year ago

Fantastic experience: By far the best gym I have been at. Doug, Tracey and Glen all have the best intentions for anyone who walk through the door. The gym is always very clean and organized. I highly recommend this gym to everyone out there no matter what your fitness goals are.

Cory Matchim 1 year ago

Fantastic experience: The Gym and amazing staff make your workout experience wonderful. The vibe in the gym draws you in and makes you want to come back for more.. thank you for the extra motivation and push.

Abbi Morgan 1 year ago

Fantastic experience: Amazing facility, amazing people! Been with them for years now - great people to grow with and learn with!

Kevin Moosberger 1 year ago

Fantastic experience: I've been a Gold member for 5 years. It's a clean, well equipped gym with Awesome amenities. Staff are like family. Highly Recommend

Laurie Brescacin 1 year ago

Fantastic experience: St. Thomas Health Club is a great place for staying in shape. The staff are friendly and helpful. There are others working out but it's never crowded and I have always been able to get use of the equipment I need.

Heather Robinson 1 year ago

Fantastic experience: This is one of my happy places. I love the fact that it is open 24 hours a day, seven days a week. It is very clean, well managed and the atmosphere is inviting and non-judgemental.

Brett Rooke 1 year ago

Fantastic experience: I have been a member for quite awhile! The gym is always clean, the equipment is well maintained. The staff are always super friendly and approachable. The St.Thomas Health Club is definitely the place to be!

Rob Digout 1 year ago

Positive experience: Great gym no crowds lots of gear friendly staff

Kajalee Zeld 1 year ago

Fantastic experience: I’ve been at this gym off and on with college and work, but I’ve always loved the atmosphere and convenience of 24/7 access, Glen and Tracy are always friendly faces to see when you walk in. Overall a wonderful gym, I’ve recommended it to friends and they like the new features it has since their big move!

Jack Lane 1 year ago

Fantastic experience: An amazing facility with premium equipment is equalled only by the expertise and passion of the owners and staff.

Steve Pearce 1 year ago

Fantastic experience: Very knowledgeable staff, clean friendly atmosphere. I'm not one for going to the gym but Traci and the staff keep me coming back regularly. l'm actually having fun at the gym and my strength and balance have improved significantly.

P K 1 year ago

Fantastic experience: Love how clean the gym is.

Eric Smith 2 years ago

Negative experience: Was a member along with my brother and father. We were advocates for this gym now I wouldn't waste my money or time along with anyone else's. No access to a change room unless you're a 'Gold' member is pretty sad. Space is at least half of what it used to be. Was an absolute circus to get them to stop taking payments even after we dropped off the letter blah blah they still snake you out of a month or 2 worth of membership. Staff was always great can't deny that Glen was always pleasant and a pleasure to talk to. Just disheartening with the amount of changes that did occur and why they're losing the business they have

Caitlin Dunne 2 years ago

Negative experience: The St. Thomas Health Club is great UNTIL you decide to cancel your membership. They don’t answer their phones even during business hours and they don’t have a voicemail. I went out of my way on my lunch hour to go there to request my membership be cancelled only to be told I need to mail them a letter? As ridiculous as that sounds, I sent a letter the same day I was told I needed to do so. Since sending that letter February 22nd, they have charged me another two times totalling over $60. That might not seem like much but as someone who doesn’t have a lot of money to begin with…it is. After realizing they were still charging me for a membership I wasn’t using, I attempted to call 3 more times and not to my surprise there was no answer. Very disappointed with my experience at the St. Thomas Health Club. If I could leave 0 stars I would.

St Thomas Health Club
St Thomas Health Club

Dear Caitlin we are very disappointed to read your review. We must say that there is little that frustrates us more than a situation such as this where we are following the law (in this case the recommendations of the Consumer Protection Act) and what is written in the membership agreement that we have with our customer(s). Our agreements are VERY VERY CLEAR on how to cancel and our agreements follow the suggested guidelines from the CPA (see below). I am uncertain how we can do better than that. Memberships are legally binding agreements that require a signature to create and a signature to alter. You can't cancel a contract without a signature anymore than you can enter into one. Accepting a verbal cancellation over the phone is neither professional nor appropriate. We do ask our members why they are canceling. This is simply an opportunity for us to learn to see if there are things that we can do better. It is certainly not compulsory. As far as our staff going quiet we instruct them to do so in cases of concern. The amount of Verbal ABUSE that people spew at our team members when they do not get their way is beyond description; especially over the phone. That silence probably means you've gone too far. Here you will find the clear instructions on how to cancel a membership (from the agreement) followed by the CPA instructions for canceling an agreement. Your health club agreement: The Agreement will not be renewed … if we receive from the member a Letter of Cancellation. The signed letter shall be sent to the address at the top of this membership agreement via mail (registered mail is recommended). From the consumer protection act: Consumer Protection Act (CPA): Canceling a Contract Send your cancellation letter by mail or by registered mail so that you have a record of when you sent it. Be sure to keep a copy of your letter. It is always best to contact the business in writing so you have a record of the communication. Our membership agreements and the language within was vetted by the CPA and our agreements and payments are managed by one of the largest fitness financial services companies on the planet. There are no tricks or secrets. And every new member receives a copy of their agreement with a 10 day period to cancel for any reason without cost or hassle.

Emily Jacques 2 years ago

Negative experience: My fiancé and I enjoyed this club when we were able to use it while living in st. Thomas, however we were disgruntled by how the owners of this gym handled the process of cancelling our memberships when we no longer lived in town and had no way of continuing the use of their facilities. When I had called to see if I could cancel the membership over the phone (LIKE EVERY OTHER GYM WE'VE BEEN TO) I was told I would have to provide a reason for the cancellation that they would then review to see if it was "acceptable" to their standards. This is an invasion of privacy - an individual should be able to cancel their membership at any time, ESPECIALLY if their contracted time is up, without having to prove to the owners that there is a reason for cancellation. Once I sent my letter my fiancé continued to be charged for his membership and my own for an extended period of time. My fiancé also called to inquire about the cancellation process further and the female attendee over the phone was immature enough to just stop answering his questions once she discovered he was wanting to cancel. Just dead silence over the phone, not providing any more answers and giving the silent treatment like a child. We were disappointed and frustrated by this as we felt we had a good relationship with the owners while we were using their facilities but as soon as we were no longer able to continue doing so they treated us with extreme disrespect and immaturity. 10/10 would not recommend using this gym.

St Thomas Health Club
St Thomas Health Club

Dear Emily we are very disappointed to read your review. We must say that there is little that frustrates us more than a situation such as this where we are following the law (in this case the recommendations of the Consumer Protection Act) and what is written in the membership agreement that we have with our customer(s). Our agreements are very clear on how to cancel and our agreements follow the suggested guidelines from the CPA (see below). I am uncertain how we can do better than that. Memberships are legally binding agreements that require a signature to create and a signature to alter. You can't cancel a contract without a signature anymore than you can enter into one. Accepting a verbal cancellation over the phone is neither professional nor appropriate. We do ask our members why they are canceling. This is simply an opportunity for us to learn to see if there are things that we can do better. It is certainly not compulsory. As far as our staff going quiet we instruct them to do so in cases of concern. The amount of Verbal ABUSE that people spew at our team members when they do not get their way is beyond description; especially over the phone. That silence probably means you've gone too far. Here you will find the clear instructions on how to cancel a membership (from the agreement) followed by the CPA instructions for canceling an agreement. Your health club agreement: The Agreement will not be renewed … if we receive from the member a Letter of Cancellation. The signed letter shall be sent to the address at the top of this membership agreement via mail (registered mail is recommended). From the consumer protection act: Consumer Protection Act (CPA): Canceling a Contract Send your cancellation letter by mail or by registered mail so that you have a record of when you sent it. Be sure to keep a copy of your letter. It is always best to contact the business in writing so you have a record of the communication. Our membership agreements and the language within was vetted by the CPA and our agreements and payments are managed by one of the largest fitness financial services companies on the planet. There are no tricks or secrets. And every new member receives a copy of their agreement with a 10 day period to cancel for any reason without cost or hassle.

Andrew Williams 2 years ago

Fantastic experience: A great modern studio, best in the area that I’ve been to. 24hr access, lots of new machines so I’m never waiting, squash court, big change rooms.

David Cairns 2 years ago

Negative experience: I was a member of this gym for nearly 3 years. When my annual membership was up for renewal, I had asked what it would cost to go to bi-weekly payments instead of paying the year upfront. I was shocked when they were going to charge me new member pricing when I was explicitly told when I signed up, that my rate was locked in. I know of other members that signed up around the same time or after I did and were paying ~$22 bi-weekly. They wanted to charge me $30 bi-weekly. The owner (Traci) then told me that all membership prices were going up to $30 bi-weekly for regular membership and that she was currently in talks with their lawyer about how they can make this happen. When I originally signed up (start of covid) the gym was fine, spacious and clean. Other members are friendly and respectful. But now in their new facility, the space is smaller, they got rid of a lot of machines. They have different sized plates (44s and 45s, 33s and 35s, 22s and 25s) that look very similar and not enough weight trees to keep them separate. No water fountain, you have to go into the bathroom to fill up your water bottle. Tiny, co-ed locker room. Tiny bathroom/change room (that always smells). Old, worn out machines, cable machines that always seem to break. So many TV's, it's distracting having so many TV's. If you are going to sign up here, read your contract very carefully. They will gloss over things in the contract then hide behind those same things in the contract to make it very difficult to cancel. Current membership prices: $30 bi-weekly for regular membership. $40 bi-weekly for their "gold" membership. Plus whatever other fees they can tack on. I'm sure there will likely be a response about how they have been in business for over 25 years blah blah, but that has been different business names and numbers because they have gone bankrupt numerous times. Unfortunately, St Thomas doesn't have many other options for gyms but save your money and headaches and skip this place.

St Thomas Health Club
St Thomas Health Club

We respect the right of our former member to have his opinions. That said most of what is said here is just untrue along with some sour grapes. The health club is spotless and there are more "machines" at our new club than any other fitness facility in the region, by far. We have invested heavily in building a brand new health club that includes the area’s most comprehensive collection of cardio equipment featuring; treadmills, ellipticals, suspension trainers, Matrix Climbmill, Jacobs Ladder, Concept 2 upper body rower, Assault bikes, Concept 2 rover, recumbent bikes, steppers, arc trainers, Erg Bikes and more. Our manufacturer’s cables break no more or less than any other club (all cables are repaired in less than 24 hours) and may we repeat our facility is the "cleanest" health club you'll ever step into. We do encourage our members to read their membership agreements. Our agreements; are managed by ABC Fitness Services (who manage most of the big clubs in Canada & USA), they’ve been audited and approved by the CPA and contain no tricks or excessive fees. Our agreements do contain a 10 day cancellation policy for the protection of our members; all other parts exceed industry standards. Despite what is claimed here PIF pricing has never been "locked in" which is a catch phrase from somewhere else. What we have always done is striven to keep our pricing as low as possible. Obviously the current inflationary environment makes it impossible for us to offer rates from years past. “Yeah no kidding”. Some people are just entitled. We are shocked that some individuals (such as the former member that wrote this review) believe that they should be paying the dues rate from 3, 10 or 20 years ago. As if the health club is immune from rising costs? Furthermore our current rates are very competitive. For the record we’ve never gone bankrupt. We have changed our name to better reflect our business. We did start out in 1997 as an 1800 sq ft gym vs today’s 20,000+ sq ft health club/squash club. Alright, time to get positive. Let’s say you make your own opinion? Please come in and visit the health club. You can check out all of the fancy new equipment, see how clean it is, make certain that the cables are all working and make your own decision. Please visit our website for further information and we hope to see you soon at the St Thomas Health Club where we’re celebrating 25 years!

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