Orangetheory Fitness

Negative experience: I booked an OrangeTheory class two weeks in advance for 8:15 a.m ( Sunday), arrived only four minutes late, and was told I couldn’t join the class. Instead, they told me to go use the treadmill on my own. No one informed me of this strict policy when I registered. Disappointed with the lack of flexibility and poor communication.

Fantastic experience: Best Fitness studio and workout format I have experienced.. Guided yet group sessions including the Splat points keep you highly motivated.. Great trainers!!

Negative experience: They seem to never answer the call. I had to call everyday for 4 days before i could get a hold of a manager who could cancel my membership, and still they didnt confirm through email if they have canceled or not and i dont even see a refund. Calling again and no one is picking up.

Fantastic experience: if you love working out and value having enough space, this studio is fantastic. It comfortably accommodates enough people for a satisfying workout without feeling overcrowded. Plus, the workout itself is top-notch! Goodness. I love it! Highly recommended. Definitely, worth your money! The quality of the workout and ample space make it a solid investment in your fitness journey!

Negative experience: I wish they had 0 star or negative option. Before registration I asked them if I could look around inside and it was during a break. The door was open 2 meters away. I just wanted to check air quality inside ‘cause it’s so small space and people do intensive workout. If you get lung cancer due to toxic air from the equipments, all hard work out is worthless. The staff had so much arrogant rude attitude against me ! I live in this building upstairs. The condo gym is always busy so I tried to register. I pray they will close their business ASAP in this building forever !!!!

Fantastic experience: It’s been a wonderful experience so far. Ross, Emma, Connor, Shaye and the whole staff are great. Coaches are great too. Friendly, welcoming and supportive culture and environment. They have a great mobile application where you can see your stats and book your workouts. They have a wide selection of times to choose from. You need to buy a heart rate monitor which is actually extremely valuable and really worth it. They have $1 water bottles. OT has some rules you need to know about. No entry if late more than 5 minutes. If you forget your heart rate monitor there is a fee for renting one. 30 day notice for cancellation. You pay a small fee when you pause your membership unless for a medical reason. Overall, very happy with OT, and highly recommended for anyone looking to improve their health and fitness.

Fantastic experience: Best gym ever! I've been going to OTF for over a year consistently and could not be happier with the programs, classes and coaches, not to mention how friendly and helpful the staff are. Big thanks to Emma and Ross over there!

Fantastic experience: Staff is wonderful. Facility is clean and spacious. The workout is THE BEST! The instructors motivate you and push you to the fullest. This workout will make you sweat and you’ll love it.

Fantastic experience: If you're looking for a daily mix of activities to boost your workout routine, this is the spot for you.

Fantastic experience: Staff is friendly and the instructors are professional. They respect boundaries and they are happy to answer questions and guide you to the right fit for you. To be honest the product sells itself for those who can afford it and need guided classes and gentle encouragement. I haven't used the home workouts available in the app but I love that they are so many available if I am travelling or can't make it to the gym.

Fantastic experience: Great class not crowded mixed workout

Fantastic experience: Challenging but fun

Fantastic experience: Brandon is a fantastic trainer. I am really grateful for how he’s pushed me to improve. I can’t recommend his classes enough.

Fantastic experience: Good

Fantastic experience: I would highly recommend to join this fitness centre

Fantastic experience: Great place for HIIT

Fantastic experience: Simply amazing, by far THE BEST GYM in all of midtown. I should preface this by saying that I used to be a part time sales associate at this location but have since left to continue pursuing higher education. During my time there I got to experience everything from both the costumer and management side. Coaches were great and extremely professional, there was a great sense of community amongst member and all staff was very welcoming. I see a lot of reviews/comments about cancellations but having been on the inside I think most of the issues come from people forgetting that there is a 30 cancellation notice. Meaning if you don’t let management know you are leaving 30 days beforehand, you will be charged the next month. Aside from that, I think this is by far one of the best gym and it’s worth every penny. While I was there, I saw members achieve theirs goals of weight loss, I saw people get stronger and just overall healthier. I have worked in other sales jobs before but there is nothing more rewarding than helping someone achieve a healthier lifestyle. Even management had a focus on costumer quality over anything else. From the members to the staff everyone was incredibly friendly and it genuinely felt like a family. 5/5 would recommend

Fantastic experience: The coaches and the team are very helpful. The classes are amazing and will definitely change your mind about practice exercises.

Negative experience: They do amazing while you are with them and make sure that you hate it when you are leaving by charging you for an extra month. Non-sense reasoning, the person told me it is like Netflix subscription, but you don't pay for the next month when you are canceling now.

Fantastic experience: The best choice of my life!

Fantastic experience: I have been attending the Orangetheory fitness clasees for over a month now. In the first place, I was a bit worried that workouts will be boring. Having only a treadmill, rowing, and weight stations raises a lot of questions about workout variety when you compare it to other fitness classes. But how wrong I was. I just love the intensity, amazing trainers, and structural approach that you have at Orangetheory. Keep it up!

Negative experience: The worst administrative service I’ve received in this city!!!I asked for a cancellation of my membership in November, although I went numerous time, they charged me in December, and only at the end of December, after going a lot and complaining a lot, I received a phone call to cancel my membership. Nonetheless they have done nothing to refund my money. I’m still waiting for them. As a gym, I have the best experience, they are really good on what they do. But the costumer service at the end erased all the good feelings and any desire to return to them in the future. It is an expensive place and still they play with your money. Since November waiting, and still no solution!

Fantastic experience: Amazing place, workout, energy and staff!

Fantastic experience: The programs are tough but fun. Staff are very friendly, and coaches are approachable and engaging. I feel a lot healthier after just a few sessions.

Fantastic experience: I like that the workouts are not repetitive. Every session has a mix and match of workouts that are familiar yet different. It makes me look forward to every workout and enjoy all of them!

Fantastic experience: Not a fan of the treadmills, otherwise the exercises were en pointe and Coach Kamik's energy was contagious.

Positive experience: Orangetheory solid, the hour-long sessions go by pretty quickly there's definitely a bit of a sensory overload with the high intensity workouts and the EDM blasting. I've taken maybe four classes in total, all the trainers seem relatively nice. I like the visualized heart rate monitors on the screens and every once in awhile when I need to kickstart working out they're dropping glasses are great.

Fantastic experience: It's been tough for this studio to come back after the 2 years of no live classes, but they have done it with great people and motivation.

Negative experience: There are several reasons I don’t appreciate, -Cancellation policy is terrible that you need to cancel it at least 1 month earlier I remember somehow I couldn’t make it in the middle of month and the billing cycle has charged me somehow I had 8 sessions and never be able use up back then - it’s such a waste of money. - cold calling too much + text and email for sales. - if you go to the class, you have to purchase the monitor. I did enjoy virtual sessions before but with pro and con and the price, I won’t choose this franchise anymore.

Fantastic experience: Always the best in fitness industry. Real players in making you 100% fit n healthy like an athlete.

Negative experience: They have been debiting my account without my permission. Be careful to give your banking information to this Orangetheory.

Positive experience: Nice vegan restaurant if you are in Downtown and want to enjoy a good ambience.

Fantastic experience: The only place that keeps me accountable with their unique format! Spaces are clean, well equipped. Coaches are amazing, they genuinely push you and care about your progress. I also like the idea that everything is measured and so you see how you're doing, which is motivating. Would recommend!

Fantastic experience: OTF is amazing. Fantastic, energetic, youthful, colorful atmosphere.The group class dynamics + peppy coaching is perfect for pushing yourself.I would have never pushed myself as hard if it wasn't for OTF.I am very satisfied with my OTF experience. The only thing is: it's quite expensive.I think it would be nicer to have the same experience at slightly more affordable rates. And at this expensive cost, it might not be sustainable for the long-term. But then, this is a minor complaint. All good things in Life cost money/time/efforts.So I get it. I'm not complaining much. I'm very satisfied & I've spread the word among friends.

Fantastic experience: Orangetheory Fitness is an amazing place that has helped me become better with my overall health, and I have been able grow, and get stronger with my workouts. As well, I am treated with the utmost respect from the staff, coaches, and other members. I find the studio my happy place as I always experience positive memories.

Fantastic experience: great gym, great staff!

Negative experience: The absolute worst studio manager. I don’t think she knows the meaning of customer service.

Negative experience: Price of personal training and quality of low/medium cost gym. Do not recommend, your money is better invested somewhere else.

Fantastic experience: The gym is awesome trainers are very friendly and communication is really nice. The style of workout and gym equipment is also good. The staff help out with all the things as well.

Fantastic experience: Love the staff and the coaches. Sam is the best!

Fantastic experience: I like the tracking, big nerd for the stats! Orange Theory shows your real time heart rate monitoring throughout your workout in a very interactive way. The coaches engage you to hit the orange point, not to over work yourself and stay in the red. For me having this sort of tracking helps you plan your workouts better as you see what you are getting out of them. Of course the challenges and base lines are interesting too.

Fantastic experience: I’ve attended the 5.30am class twice since gyms reopened. Yes you do need to wear a mask as you move from weights, rower and treadmill (no mask while working out), and you do have to wipe things down a little more, but it’s still the same awesome workout and the sweat is real!

Fantastic experience: Very friendly and knowledgeable staff. Very pleasant experience.

Fantastic experience: Love the workouts here and the coaches are always awesome. Tons of equipment to make sure all muscles are targeted and the monitoring keeps me pushing myself further

Fantastic experience: Just joined and I love it.. And jow it's closed again.. That OTbeat is addictive

Fantastic experience: Best class based workouts in the area ! You’ll love the coaches , very motivating , knowledgeable and energetic !

Negative experience: There is a coach/personal trainer that works here, MATTHEW TAUB, he's fraud. He sold my husband personal training sessions and told us to pay in advance. This guy almost canceled every other class and when we got tired of his behaviour and canceled the remaining sessions, he first agreed to return the rest of our money but never did. He stopped responding to us even though we could tell he's alive, active and living his life. When he did respond he made up excuses like financial crisis, divorcing his wife (even though they had pictures together all throughout his profile with his family) for being unable to pay back. He's a filthy liar and everyone should be aware of him.

Negative experience: Workouts are great though they get repetitive after 10 lessons or so. Great place to lose some extra pounds over a few months. Cancellation process is horrendous as others here have noted. I cancelled on time according to their policy and was even told by their staff I I wouldn’t get charged again. However I still got charged the next month. After maybe 4 calls and 5 emails I finally got through to the manager who did nothing to help. They could have kept a customer but instead they would rather overcharge me for one month. Small minded thinking. Eventually had to call my credit card company to reverse the charges. 4 stars if not for this whole ordeal.

Fantastic experience: One the most amazing and addicting workout!

Negative experience: Coaches are great. Sadly the cancellation policy is not. When following their cancellation protocol why is it that I was still being charged. Reading other people’s reviews seems like this is common practice. I get the apologies every time and that it will be addressed and corrected. Never happens. Not the way to conduct business.

Negative experience: Very unprofessional & unwelcoming. Signed up for a first class, I attended 18 minutes early. At the desk they didnt have my name written down but they found it gave me a clip board to fill out. 5 minutes later I have filled out 3/4 of the form and he comes back out and takes the clip board from me and tells me i cannot join the class because I wasnt there the requisite 30 minutes early. He also admitted they make exceptions and if i was there 20 or 25 minutes they probably would have let me join. He also stated someone should have called to go over the rules which they didnt. I should note at this point there is another first timer in the class with a form so i am not really sure why i was singled out in front of a room of people. I wouldnt attend this location again because of the customer service. I have been to a lot of fitness classes in the city and honestly have never left feeling singled out in front of people. Sure i should have been there 12 minutes earlier but life happens, and they should have turned me away discreetly at the register. Check out ferris360 at yonge and davisville for a gym where they treat you like a human instead of McFitness.

Fantastic experience: Love these workouts

Positive experience: It was a good experience until I tried to cancel my contract. They made it really hard and after everything, the money still came off my account and I am struggling to get reimbursed. Unethical behaviour like this undermines any good and - as a result - I would now be reluctant to sign up again.

Fantastic experience: I thought the coaching was great and she even corrected me twice to make adjustments so that I was getting the most out of my exercise. The overall experience was also great being part of a group that is supporting each other to get through the workout. And finally having the coach go over the stats with me at the end explaining what they mean was amazing. I will definitely be back. Geoff

Negative experience: The workouts are great for people of all fitness levels and for me, not having to think about anything but pushing myself is certainly worth the money. The facility is pretty nice, though the change rooms are very small. As for the negatives, there is not nearly enough stretching incorporated into the workouts. There is no warm up before the workouts and ~3 minutes of half-hearted stretching at the end. That’s a recipe for injury. As others have mentioned, the cancellation process is a joke. I had to cancel to rehab an injury and ended up being charged for 3 months after cancellation. Just happened to notice it on my credit card statement. EDIT: Numerous phone calls and 2+ months later, I still have not been reimbursed or received the promised phone call from management to resolve this issue. Unacceptable.. dropping review to 1 star from the original 3.

Fantastic experience: Definitely recommend.

Negative experience: My boyfriend and I joined this year at this location. The trial class was nice and fun. However, the followings were very repetitive and I got the feeling I could have done this exercises at my condo gym. My boyfriend and I had a 3 month membership. I had to freeze mine due to a health issue. He canceled it when the contract expired and I renewed it with a month to have the 3 months to complete my contract. I though ( as what it happened to my boyfriend) that my contract would be cancelled automatically at the end of the 3 months. It was not canceled and I was treated rudely when I tried to cancel. After signing cancellation and being overcharged already, to my surprise, I got charged an additional month this month out of nowhere. Now I have to wait for some manager to send out a cancellation. How this irresponsable and shady business is ran is beyond me!

Negative experience: All the positive experience from the workouts turned sour when i tried to cancel. First they would not cancel over phone so i had to gonin person to sign a document and they charged one month extra saying i needed to cancel a month in advance to avoid paying for this additional one month. However the worst part was even after signing a cancellation they kept charging me while i was away. I noticed after two months and contacted them but yet to hear back from them about refund amd why they charged my account when they were not authorized to anymore!! Its a shame that such a great workout routine and concept but that is being completely overshadowed by their horrible cancellation policy and unauthorized charging after cancelllation. That is like a cheap gym that wants to steal money. If i had not noticed they would continue charging me and are yet to resolve issue. I will complain to the consumer rights about this.

Fantastic experience: The only workout you need for strength, endurance, and overall fitness. I started six months ago, and this is the first ever gym workout where I've seen physical changes in my body. It's intense, and never the same workout - so great for those like me that get bored easily.

Positive experience: Great coaches and a fun way to workout.

Fantastic experience: Best workouts!

Fantastic experience: I absolutely love the coaches here! The workouts are incredible, and even just after a few sessions I have noticed improvement. The cost is expensive but all things considered I think it's worth it. The coaches are invested and take the time to get to know you, your ability, and your goals.

Fantastic experience: Loved the atmosphere and the orangetheroy team was very friendly! Have already suggested the class to my friends!

Fantastic experience: Love the workouts! So refreshing. Helpful coaches make sure it's always do-able with useful demonstrations and modifications. I always get through it thanks to the coach. The workouts are high intensity, but always at our own pace, so there's no excuses. It feels like a whole separate world in there, the atmosphere is great.

Fantastic experience: Awesome workout, Awesome coaches. Every workout differs from the one before and anyone can set their own pace to reach their personal goals. Encouragement from coaches Is consistent in every class. Just a great place to be to feel great!

Fantastic experience: Super fun! Love the instant feedback of the data on the screens. Love the ability to adapt to my particular needs/levels. Love working out by myself in a group. Love the music. I'll be back soon!

Fantastic experience: Best HIIT gym in town

Fantastic experience: The atmosphere is great and the coaches are very motivating! All you have to do it show up and you’ll be sure to have an awesome workout!

Fantastic experience: The best workout place in town..Friendly staff, Awesome coaches. A great place to train, be fit, and get healthy. I love Orangetheory❤️❤️❤️

Fantastic experience: Best one hour workout.

Fantastic experience: I like the time spent on the floor dedicated to weights, you can't give up after a couple of sets! The staff and coaches are great too.

Fantastic experience: Love this place!

Negative experience: Seems to be an interesting facility, but location is a disaster. Construction everywhere. No right or left turns. Getting there took close to 45 minutes when I only live 10 minutes away. Parking is also a disaster. Must use the public p, but that in itself is also usually full. Go to an Orange Theory with a better location.

Positive experience: Good work out. Pricey.

Fantastic experience: Amazing amazing amazing. Great staff and coaches. Clean studio. Very motivating and encouraging. It's a no judgement zone. You can go at your own pace without feeling intimidated. Fun workouts that make you enjoying coming to each class! The work outs are always different too!

Fantastic experience: Always a different workout which is something to look forward to.

Positive experience: Pros: - Great Workout Environment (especially if you don't have the motivation to work out on your own). - Coaches are very motivational and supportive (especially Andrew, Victoria & Aline). - The place is very clean and the equipment is in a really good condition Cons: - Coaches are hands-off on the floor exercises most of the time. They correct you only if they see you are about to hurt yourself. - Not enough stretching (less than 5 mins at the end). - Some of the Front Desk Associates are very rude (Jessica & Sylvie). - Management is unresponsive to complaints.

Negative experience: I had the worst experience with them. Awful customer service, super rude behavior from the lady at the front desk (Jessica). Me and my friend were planning to get a full year package with them, but changed our minds. Will never go back to this location.

Fantastic experience: I like the structured classes, the upbeat/positive atmosphere, and having a coach there to correct any mistakes I make and keep me motivated.

Fantastic experience: I love the energy at Orange Theory. I build strength and confidence every class, and I have fun doing it! It’s a full body workout including cardio where I don’t have to deal with the hassle of waiting on equipment or creating my own routine. In one hour I get positive coaching to consistently improve my personal best. All I need to do is show up!

Fantastic experience: Love this place and the coaches! Highly recommend this location if you’re visiting Toronto

Fantastic experience: One of the best orange theory fitness sudios in town. Great workout and support!

Fantastic experience: Coaches are all great motivators and always there to help with form. I can only go to a couple of classes a week but wish I could do more because I always leave the classes exhausted but feeling great and like I really accomplished something!

Fantastic experience: Staff was very welcoming and helpful as my wife and I were visiting Toronto from Florida. Studio easy to get to from downtown via the subway. Had classes with coach Andrew and Aline. Both coaches were excellent and very motivating. Plan on returning next visit to Toronto!

Negative experience: I am extremely disappointed at this fitness location. We were scheduled to attend a trial for the first week. Our class was supposed to start at 8:15pm and we arrived at 7:50pm thinking it would give us plenty of time for the mini orientation prior to class beginning. Unfortunately they did not explicitly say that if we do not come exactly 30 minutes before that the session can not proceed. We wasted our time going here and was very upset at their attitude and inflexibility. I am definitely NOT coming back here in the future.

Fantastic experience: I love Orange Theory Fitness! Amazing workouts and coaches!

Fantastic experience: So I’m 1 week away from my wedding and I got to my goal weight in two month. The best part is that Orange Theory fitness focuses on the whole body; cardio; strength - everything! So not only did I lose weight but I feel stronger and my body looks tight. Will definitely keep doing this.

Fantastic experience: Great interval/circuit training for people who are busy and needs bit of external motivation/push to get going!

Fantastic experience: By far the best one hour workout!

Fantastic experience: Had alot of fun here. The fitness instructor was very high energy and motivational. I am a pretty active person and I was pouring sweat. Workout was definitely hard but if you're the type that likes to push themselves it is really rewarding. This type of workout is great for building endurance and if you do it 2-3 times a week you'll be the fittest you've ever been in your life but in terms of building muscle, it's probably not the greatest routine. Great cardio though.

Positive experience: Loved the workout and the space! Great mix of cardio/endurance and strength!

Fantastic experience: This place is great if you don’t like to work with a personal trainer or you are too lazy like me to work out on your own. The classes are really good and very very high energy consuming . The coaches are great and the staff are really good. But they are way more more nicer when they try to sell you a membership

Fantastic experience: Great full body workout! New workouts each time to keep it interesting

Fantastic experience: I've never fallen in love with a workout....I always failed with fitness because I never enjoyed what I was doing! This is no longer the case.....this workout is amazing and the coaches are fantastic! I'm addicted! Highly recommend!

Negative experience: They took $225 without authorization When I called, the only person who can "help" is the manager who says that I didn't cancel (they barely answer the phone or email so how can they keep up with something from last summer) and they can't refund me but can offer me a credit and asked for my confidential medical records or a doctors note like I am a child. I can't use the credit, I can't get to the gym, I can't do high impact workouts, and I did not authorize that payment. Now I have to spend money and time seeking legal action. Shame on you! Save the headache and go somewhere else.

Fantastic experience: Always the best work out. I always feel so good coming out of every class. All of the coaches are very motivating, have high energy and are knowledgeable. I always want to make my coaches proud and push myself to my limits. With the help of OTF I’ve lost over 35lbs and have been in the best shape I’ve been in 10 years. Thank you OTF Yonge & Eglinton for coming into my life

Negative experience: Too much noise and high price

Fantastic experience: Efficient, effective, never boring! LOVE IT.

Fantastic experience: Simply amazing!! I look forward to every workout. Coaches are motivating and love what they do. The front staff is friendly and helpful.

Fantastic experience: Great service great staff very informative