Hone Fitness Queen & Spadina

Positive experience: The most important thing is good customer service and respect.

Positive experience: Pros: The service at this gym is great. The staff is friendly and accommodating.There's acommunity environment where people respect each other's space and take turns on the equipment.The gym offers a decent variety of equipment for the bucks spent. Cons: The gym can feel a bit damp and cold at times, which can be uncomfortable. The dumbells are all over the place and poorly arranged most times, the weight marking is also written in black which makes it harder to find the other set if your eye sight isnt on point. Cleanliness could be improved; regular maintenance and cleaning would enhance the overall experience.

Negative experience: The facility is fine for the price but the females are aggressive stalkers and the males are harassers. There’s just no decency or class.

Negative experience: 1) They barely have any machines in the gym and 2) you will have to pay double the amount if you want to cancel your gym membership, and oh yeah they don’t freeze accounts. Worst experience ever ! They don’t care and all they tell you is to email. Mind you I’ve been a member for almost six years now. It’s upsetting and the gym staffs don’t know anything (you ask them something and they never have the answers lol) it’s always email email and in the email they basically tell you to shut up and pay. Yeah I’m never signing up to a gym that’s this unprofessional.

Negative experience: This place deserves a one star review for their cancellation policy. They will charge you for an extra month of gym use if you decide to cancel your membership. What’s the logic in charging someone more if they aren’t planning on using the facility, and why would you choose to bill people bi-weekly and then charge them for a full month for cancelation? … Initially, the pricing doesn’t seem bad but this policy is 100% a cash grab and does not reflect well on the company. Most places will refund you, but they will not. I’m sure this has pissed many other customers off, but the company probably doesn’t care. Thumbs down, will not be coming back. I'll also add that the gym itself is not great, but not awful. The staff are very rarely at the desk to help you with anything as well, which doesn't make it feel like a welcoming place.

Negative experience: WORST gym to cancel your membership!!!! They get you on cheap plan but when you want to cancel, it took me a whole year!!! At the end I had to do it through my bank. Thankfully it was charged to my debit bank card. If you give them your credit card, it's end of the story. Very SCAMMY. BE AWARE. They don't help you on their site or in person. this location always smells like feet. Pretty small. Usually have to wait your turn on each leg machine.

Negative experience: Not a good gym. They kicked me out during covid because I took off my mask during a set. After I explained how I was just doing a set and so many others had their mask off manager replied, "if I don't like it I can leave". Was a member for many years. So I left. LA fitness ever since

Negative experience: I never ever rate things on Google, but this gym is gross and they made it really horrible to cancel and charged me anyway. I would go literally anywhere else with your business

Fantastic experience: Jose is a friendly, polite and helpful employee. His smiles always make our day. He is very approachable and we are lucky to have him there ;)

Negative experience: Not good. Small (yet still busy) gym with a strange cancellation process. I wish I liked it, but oh well

Fantastic experience: Fair enough. I’m not a bodybuilder, so these equipments satisfy my basic needs

Negative experience: Extremely poor customer service, absolutely zero support on your problems and no interest in resolving issues.

Fantastic experience: The best!!

Fantastic experience: Nice place to workout

Fantastic experience: I used to go to Bloor’s, but since some weeks ago I am coming here and I am happy with the location, specially with the utilities and staff.

Fantastic experience: I've had a membership here for 1 and half years, and I just love it, it has everything you need, is quiet, everyone is respectful and kind, shares the machines, and prices are affordable and fair. Plus the staff is easy going and helpful all the time.

Negative experience: I had a really terrible experience here. The staff were unfriendly and the two women at the front desk just straight out laughed at me as I was leaving one day. The gym itself was nice enough and its inexpensive, but I ended up quitting because I was treated so poorly by the staff.

Negative experience: They will scam you! They require 45 days cancellation fee that they never tell you about. Not an ethical company and cheap gym.

Positive experience: It's a small but quiet and decent gym you can go to. You will find almost all the equipment here. The best thing about this gym is that it is not overly crowded, and the price is fair and affordable.

Fantastic experience: Equipment is clean, in relative good condition, and they got an attachment within two weeks of asking. Staff also seem nice.

Positive experience: It’s really dusty and smells bad..

Positive experience: I've had a membership here for a year. It's an affordable gym with all the equipment you will need. It can get a little cramped during weekday evenings. 3 of the 8 treadmills are out of service and the weights are all out of place. Change rooms are tiny and smell bad. The gym is dirty, lots of hair and dust.

Fantastic experience: Small, but 6 AM is best for me.

Negative experience: Terrible gym: Dirty. Few machines. Broken machines regularly. No employees at the front desk or anywhere to be found usually.

Positive experience: It's on ok Gym for what you pay, trained there for almost a year but i feel things have been degrading lately and that's why i decided to go for another gym. Gets too crowded at night and you can't find a locker sometimes, locker room smells bad most of the time and they need to clean the bathrroom better.

Negative experience: This place was so dusty and grimey it actually skeeved me out to workout here today. Also, the soap dispenser fell apart when I pumped it, the hand dryer didn’t work and the only water fountain barely dribbled. While we’re at it, it could kinda use a paint job. Overall, kind of a dump. The location I usually go to is much better maintained. Too bad, the equipment is decent and the space is great.

Negative experience: Too crowded, places lack of sanitaire and front desk unprofessional

Negative experience: Out of the 7 treadmills, 3 are broken and cannot be used. The 3 out of the 4 working ones make loud noises when jogging (no oil maybe?). And one of the machine s speed down button stops functioning. Seriously I paid money for this?

Fantastic experience: Really nice location, great and friendly people (staff and members)! Dope music and really nice and easy to use equipment!

Fantastic experience: the gym is amazing and very lit!!

Negative experience: This gym smells so bad and needs more equipment

Negative experience: "No contact fitness" is a lie. They will have you sign a recurring agreement with no expiry, something that is clearly not allowed in the Ontario consumer protections act. Good luck getting your money back.

Fantastic experience: great gym community and staff!

Fantastic experience: I’ve been a member for a good amount of time and the gym provides everything I need for a good workout routine

Fantastic experience: Great gym, fun staff and amazing people to be around.

Negative experience: WORST STAFF OF ALL TIME. STAY AWAY STAY SAFE.

Positive experience: Great gym the smell in the showers wasn’t good

Fantastic experience: Fantastic gym for the price. Excellent no strings deals for visitors to Toronto -- we bought a one month membership for a 3 week visit. Lots of space, decent kit, super clean, polite and friendly members. Gets a bit busy on weekdays after work, but otherwise it's a calm and easy place to get a session in!

Negative experience: Poor management, rude customer service and people show up here to use their phone rather then working out. They wouldn’t let u lift 3 plates or more cuz apparently you can’t drop the bar while doing deadlifts.

Negative experience: Rude Employees and Poor Management

Fantastic experience: Gat it all#great gym #letsgo# hone fitness️‍♂️

Fantastic experience: Studio IDFK is an upstart, Brooklyn-style art gallery, conversation space, and independent-label fashion retail boutique founded by Toronto creative technology pioneer Ian Kelso and located in the heart of Toronto’s Baldwin Village. The gallery’s mission is to curate a safe space for everyone, make art accessible, and inspire others to #questioneverything.

Negative experience: It's an okay gym for a good price. But I just want to put this out there for anyone going for the "no commitment" option. Even though you pay a few bucks more each month for the no commitment option, you still have to give 45 days' notice to cancel your membership. Which is 3 bi-weekly payments totaling around $60. It's kind of annoying to have to pay a premium and then still feel like you're paying to cancel. So, just keep that in mind when considering a membership with Hone. I'd recommend going to another gym in the area.

Fantastic experience: Roman was super helpful and sweet! Motivated me to get one more rep in, super good lookin dude too. 5/5

Negative experience: Gym was decent. Membership structure less then friendly. 45 days written notice and and you have to pay $60 to cancel. Doesn’t feel like they care.

Fantastic experience: Amazing gym, people and price - don’t expect fancy amenities and you’ll love it. Been with Hone for 5+ years and never had any billing issues been paying the same price biweekly and have never had an issue.

Fantastic experience: For the price, 5 star! If you’re expecting to be pampered, this place is not for you.

Negative experience: Poor customer service. My experience with the personal training has been pretty bad. Missed appointments. No shows. Never apologize.

Positive experience: Good enough to lift the weights.

Negative experience: There no contract deal is a scam they will not let you cancel if you walk in even when it states in there own policies they are supposed to provide you with a cancellation form. Avoid using your bank account or credit card because they will keep your account active even when you request to cancel formally.

Positive experience: Good place to workout. A little pricey though ..plus timing on weekends are terrible. Apart from that ..machines are good and big space for workout

Positive experience: Great location. Signing up was the easiest, hassle free experience I've ever had at a gym. Lots of racks. Tons of weight plates. Multiple platforms. Hack squat machine! My complaints would be 1) dbs only go up to 75 pounds, 2) weights are never organized, and 3) it can get very busy at peak time. A few nice to-haves would be a better trapbar, a prowler with some turf, and some thicker, sturdier benches. Overall, a good gym if you live in the area and a way less invasive staff culture than GoodLife. It's also nice that the floor isn't filled with aggressive personal trainers or loud group classes like at GoodLife or Anytime Fitness.

Negative experience: bad hours

Positive experience: Not a fan of the obnoxious music.

Positive experience: Mats are never cleaned or mopped, so if you squatt, deadlift or any excersise in socks, prepare for charcoal feet. Always either freezing or boiling, never a between. Weights, could go higher.

Fantastic experience: EDIT2: Back to 11! Looks like the owner had some sense (and listened to all the complaints)! Had to quit myself, but glad to see the change. 5 stars again. EDIT: They now open till 10. Seems like management took notice of all the negative reviews. If they bring the hours back to 11PM close I’ll be very happy to change to 5 stars. Until then, 3 stars. Started closing early during the pandemic, and now continues to close early despite no restrictions and full staffing. Ignores customer and client requests by email.

Negative experience: Do NOT go here. They will scam you when you try to cancel your membership. Charged me over $200 over 8 months since I’ve cancelled my membership and continue to charge me. I’ve called multiple times and they tell you you have to email. No one answers my emails. Looking at the Business Bureau, this is a regular occurrence for them. Have to report to my bank for fraud.

Negative experience: Do not go to this location!!!! The women's locker room is disgusting and management is disturbing. The entire gym doesn't look like its been swept or washed. I emailed management and received a phone call from a manager that tried to debate with me that its a painting job and that i was wrong. He tried to argue with me and tell me i was wrong and he disagrees with me on the hygiene of this facility even though i sent photos. The disturbing part about this is that he said he was happy that i am not client there because i told him to humble himself when he tried to tell me i was wrong that it wasn't dirt and just a bad paint job. You need to remember that clients do not come to your home and that it is a business and we pay money to keep your business running. Humble yourself and learn how to speak in a professional manner and clean properly and not let dirt build up.

Fantastic experience: The place is nice and packed with a variety of equipment. Personal trainers are also available for different appointments and the first 30 min session is free for any new customer. Additionally, any package allows you to bring a guest unlimited times

Negative experience: The gym itself is small but fine. Not enough variety when it comes to cardio equipment, and only one cable machine can lead to really long wait times for what should be a simple workout. Their advertising for personal training however is a complete misrepresentation of what they are actually able to offer you. They refuse to sell you their 30 minute personal training packages even though they advertise them, and then once they rope you in to buying their 60 minute packages the trainers themselves don't seem to know that they are doing. I would be surprised to hear that the trainers have more than the basic canfitpro certification. Maybe if you are just looking for someone to keep you accountable they are fine, but if you have any injury or specific goals to work around, do NOT go here.

Fantastic experience: Love this gym

Negative experience: Just like any other gym when it comes to cancellation policies. Scam.

Negative experience: Hours horrible. It's 9am on a Saturday and they are closed. Staff has no idea what equipment they have. Had several times asking if they had something to be told no only to find some one using it a week later. I'm beyond frustrated at this gym and I can't even cancel immediately I'd have to pay for another 45 days.

Negative experience: This gym gets super busy, hot and smelly in the evenings. Management is also extremely inflexible. Read your agreement carefully, you need to give them a “45 day cancellation notice”, which makes no sense. All other gyms don’t require this. Management would not waive it as a one time for me or transfer it to someone else that is interested in joining. I moved over an hour away from this area so I can’t use it. But they still charged my wife and I each 3 biweekly payments, so about $120. SUPER SELFISH

Fantastic experience: Everything you need.

Positive experience: Great gym and all. Good price and nice staff. The only problem is that there’s more people without masks than the contrary. And no matter how many times you tell the staff (and I’ve seen them talk to these people) that never changes. They should just kick the anti-mask people out. It’s pretty disrespectful.

Fantastic experience: A nice gym with enough space. Reasonable too! I like the staff!

Negative experience: Scammers

Positive experience: They fixed the issue of turning off music too early

Fantastic experience: They show respect and kindness to all. This is a place free of discrimination

Positive experience: I am comparing to the Hone I got to on Young and Isabella and that gym is a 5 star gym. This one is cramped. The male locker room is a think hallway with 0 room. You have to basically climb over people to get to your stuff. All the machines are bunched together making it hard to grab weights and re rack. Also due to how close the racks are, its awkward when it comes to covid protocols. Its got what you need and is a clean gym. Plenty of treadmills, dumbells and racks. Its just trying to walk around without stepping on toes is the issue.

Fantastic experience: Great gym! Best price in terms of quality and services in downtown Toronto!

Fantastic experience: Great gym, always clean and has everything you need.

Fantastic experience: Give Kevin a raise

Positive experience: Pretty decent gym at this price point. Weekend hours are terrible (10am - 6pm) and the Drake style rap they always play at Spadina location is lame, find someone better music please… other than that, not bad.

Fantastic experience: A great no frills gym. Only complaint is the hours.

Fantastic experience: Good

Fantastic experience: Best staff, equipment and music!

Negative experience: Continued to charge me after my membership expired. Absolutely horrible “‘customer service”. Things are always broken and they don’t seem to care. Constant excuses and no action. If I could give a zero I would.

Fantastic experience: Oriana was fabulous!

Fantastic experience: When I moved to Toronto I was shocked to see most gym's prices. Hone is not expensive and quite well equipped. It gets busier in the evenings, but overall it's not too busy and the equipment is clean and in good shape.

Fantastic experience: Nice work out spot.

Negative experience: Very small space. Overcrowded and Not enough gym equipment. It seems that none of the protocols for COVID were being followed. Totally not recommended.

Negative experience: This is the worst "gym" in Toronto that I've signed up with. Very poor customer service. Poor communication. Cheap and old equipment with small and crowded spaces. Always needing to wait for everything. They lure you with cheap prices but nickel and dime you after. Not worth it!

Negative experience: Super difficult to cancel, they are unresponsive to emails and they cant cancel at the location itself. The original price is a scam so they make you stay and never leave

Positive experience: Nice gym but a bit smaller.

Fantastic experience: This gym has just about everything you need. It’s well worth the money that you spend per month. Clean and organized. Nice music. Variety of equipment. If I’m being picky I can get say that they do run out of wipes frequently….

Fantastic experience: Good, affordable place for powerlifters. Hit many PRs here

Positive experience: Hone offers an inclusive and friendly atmosphere, a wide selection of equipment, and a culture that makes you focus on self improvement. I wish them the best during this ordeal.

Fantastic experience: The managers and those at the front desk are super duper kind! The manager also has nice hair and I’m not sure why I’m posting this like she won’t see. ‍♂️ But then again idc yolo.

Fantastic experience: Great gym with a wide range of equipment and space, especially for a downtown location. The staff are very friendly and overall it’s a very positive workout environment and experience at Hone. Highly recommend!

Fantastic experience: Great atmosphere, friendly staff who really care about providing a safe, clean, and focused environment.!

Fantastic experience: I highly recommend this gym! It is compact but has enough equipment to satisfy trainees. The staff is really friendly and does a great job of keeping the equipment clean and in good condition.

Fantastic experience: I love the facilities and everything is very clean! Also the staff is the best!

Fantastic experience: There is equipment and facilties for every type of training. Always clean and very friendly staff.

Fantastic experience: This is a really good choice to train, it's always clean and the staff is super friendly. Also, the equipment is in a good conditions. I highly recommend it.

Fantastic experience: Really friendly staff and great service. Would highly recommend this gym!

Fantastic experience: I like the facilities, always is clean and have very good machines, the staff is very friendly and always willing to help, the localitation and the schedule is very convenient

Fantastic experience: I recommend this gym, not really busy in the afternoon, staff is friendly and prices are good.

Fantastic experience: Amazing experience! Strongly recommended.