Planet Fitness

Fantastic experience: Clean and very friendly staff

Fantastic experience: very friendly staff, talkative and kind! clean and sanitary. all equipment was up to standards!!

Positive experience: Gym is decent, clean, and equipment works. The service from the staff, however; is lacking. Specifically, the 5'8 white male who works there — you gotta atleast pretend to smile . They seem extremely shy to greet guests, which a gesture as simple as that goes a long way.

Fantastic experience: Very nice and clean facility. Very friendly and professional staff. 100% no judgement. I liked this place and 100% recommend.

Negative experience: Too many people holding up equipment by sitting scrolling on their phones. ... Planet fitness needs to enforce to leave phones in the locker room .

Positive experience: Not very busy nice staff

Positive experience: Staff are super friendly and the space is clean. The only thing is that I've stood at the front desk for 10+ minutes on multiple occasions with no staff in sight. I pay for the black card so I'd like to be able to use the massage chairs and stuff. I've even called the phone so someone would come to the desk.. still no one came. Needs more staff.

Negative experience: I’ve been a member of Planet Fitness for a while now, and I’ve always had a positive experience—until recently. My boyfriend, who is my Black Card guest, was denied entry to the gym by Micah, the assistant general manager, simply because he didn’t have his ID with him. We’ve been to this location multiple times before, and no one has ever asked for an ID, either for him or for me. I've also brought other friends to the gym without any issues, so this felt like an unusual and inconsistent enforcement of policy. When we asked to speak with the general manager to understand why this was being enforced so strictly today, Micah refused to provide any information about the GM or their contact details. We were told that my boyfriend needed his ID for "liability reasons," but this explanation left us confused since this rule has never been applied before. I’d like to understand why some staff members are enforcing this rule while others are not. It would also make more sense to have a waiver to sign instead of requiring an ID to be shown—especially when this wasn’t a consistent practice in the past. I hope the management can clarify the reasoning behind this policy and ensure that all staff members are on the same page.

Fantastic experience: Nice space with most of the toys. Can do any functional workout here. A BB rack would be awesome. Trainer on site, massages for recovery, this place has what you need and the monthly rate for the black card can't be beat!

Positive experience: Good equipments

Positive experience: Empty and clean

Negative experience: loved this place. I had never worked out or done any fitness before, but I signed up for this gym after a friend recommended it to me. The facility is very clean and large, and the staff is friendly—except for the rude manager mentioned in some reviews. I found that staffs of this gym changed quite frequently; sometimes they were new and didn't know much, then their coworkers educated the new staff friendly, but the manager was not. She was always rude. When I asked about canceling /pausing my membership due to a long trip, the manager said that the fee was on hold and could not be canceled, advising me to come back in two days. However, when I returned, she said that my membership had already been paid and that she could not issue a refund. I asked why I had to pay for a membership that I hadn't used, and the manager said just i cant be. When I told her that I want to cancel my membership, She sighed, passed the work to the new staff member next to her, and left. That attitude was very unpleasant and unprofessional. Even though my membership was canceled, I still had to pay for the month that I hadn't used. A recent review mentioned that the manager had transferred, so I guess I have a reason to consider signing up for this gym again. cause everything was good except the staff!

Fantastic experience: Love this gym! It is a bright, big gym that is always clean and has great energy. The staff always greet you with a warm smile and a welcoming hello! Highly recommend this gym too everyone!

Fantastic experience: Love it here:)

Fantastic experience: Clean, friendly, great equipment, great staff, only wish it was more hours!

Fantastic experience: Very clean. New equipment. Never crowded. Lots of space.

Fantastic experience: Good , clean gym

Negative experience: The location is great, but my experience was terrible. My daughter invited me as a guest with the membership she has. The trainer is the worse person I have seen of how he treats his coworkers. He doesn’t make you feel welcomed. He does not greet and asks if his guidance is needed. He was on The phone most of the time I was there. The rest of the staff is very polite, but he only bosses them around as he wants. He is racist or discriminates with people with dark complexion and others that “do not seem Canadian”.

Fantastic experience: wonderful staff. very great space to work out for health - not fashion! Very friendly gym

Fantastic experience: Very good. This location isn’t too busy. It is very clean. Very pleased.

Fantastic experience: Clean, welcoming staff

Fantastic experience: Respectful staff members

Fantastic experience: This was my first time using this Planet Fitness location and it was a great experience. The massage chairs are fantastic and very helpful for relaxation. I tried the shower and the water temperature was perfect, plus the bathrooms were very clean. I also noticed that the staff is always cleaning the equipment and the floor, which makes the place feel very hygienic. Overall, it’s a well-maintained facility with attentive staff. Highly recommended!

Fantastic experience: I found it to be a good facility to work out at.

Fantastic experience: I’m not even sure where to start But since the moment I decided to work on my health the entire staff was so incredibly supportive.The staff are professional and kind and quite funny . The manager though , let me say she has gone above and beyond for me . Not just working out but even my mental health . She is supportive and so very kind and I genuinely don’t know where I would be on my journey without her or the staff as a whole . Thank you

Negative experience: The Sherwood Park location does not have a trainer. I made an appointment with the one at Bonnie Doon. They had contacted me via email to cancel my appointment and asked me to contact them to rebook. It’s been 3 emails and almost two weeks later with no response. Very unprofessional.

Positive experience: The gym is very clean and equipped. The only issue that I can tell is about outside bike locker, there's no place to lock your bike outside.

Fantastic experience: Good location from home. Friendly staff. Inexpensive monthly fees.

Fantastic experience: Great staff here and good setup of equipment. Manager is really good at her job and an incredible person.

Fantastic experience: It's been a great fitness experience with Planet Fitness for me! If I didn't move to another province, I'd definitely stay with them forever! Great and helpful staff, accessibility, clean equipment and facilities! Amazing job, Planet Fitness team! Thanks for an unforgettable journey!

Fantastic experience: Lots of space. Excellent location

Fantastic experience: I love this gym! I recently got set up with a Black Card. There are SO many great features packed into the monthly fee. Their spa is amazing, staff always provides excellent service, and equipment and locker rooms are always super clean - with enough availability for everyone. They are transparent and flexible when it comes to memberships and cancellations, (which is a huge plus). And in case you're a frequent traveller, it's good to know that your Black Card membership will extend to any Planet Fitness worldwide! Definitely consider joining Bonnie Doon PF if you're looking for an awesome gym in Edmonton. *Edit: Other reviewers who are complaining about not being able to take photos or film themselves simply don't understand the rules. Management works hard to create a judgment free zone, and they want everyone who comes to the gym to feel comfortable working out. I joined this gym specifically for that reason, and I'm incredibly thankful that they go above and beyond to take care of their club members.

Negative experience: used to be a member, when I’d take mirror selfies on the floor some cranky redhead woman or her other staff would tell me I’m not allowed and that it’s planet fitness policy. never had this issue at the south common location or the west end

Fantastic experience: Nice

Fantastic experience: Great gym..love going there when ever I feel like.. Only thing I can say I miss is the sauna n steam room after a hectic day one would like to use.

Positive experience: Staff is nice, there's generally enough equipment so you don't have to wait around and the membership is inexpensive. The one weird thing is they don't have a scale so people don't feel bad about themselves but then there's a sign on the wall to call people "lunks" if they drop their weights or wear a workout singlet. Not too sure what the marketing angle is there but it's just a strange vibe overall

Positive experience: Great place, love all there equipment and I personally enjoy how helpful and informative the staff is. Also how they do have a trainer or training session for helping out newbies.

Fantastic experience: I have worked out at many fitness clubs and been a coach at two ladies fitness clubs. This Planet Fitness Club at the Bonnie Doon location is by far the best club I have worked out at. If you also are looking for a VERY supported, encouraging environment where members as well as staff band together to reach our fitness and wellness goals in a warm community look no further.

Negative experience: This is the last time that I’m coming to this location. Every time that I’m here the experience is worse and worse, staff is not nice, they don’t even greet you or make you feel welcomed on this place, and is always full. I would prefer drive to Windermere, South Common or even Saint Albert instead of this location.

Fantastic experience: Great staff and atmosphere. Always clean, and everyone is frendly! A++

Negative experience: Men are allowed in the women’s change room and bathroom. Female-only spaces are extremely important for the safety of women, please revise your policy so I can feel safe coming here.

Fantastic experience: Great fitness facility. You can't beat the price for all that is available for you. Kept very clean and staff are friendly & helpful.

Fantastic experience: The place is always clean and the people and staff are friendly.

Fantastic experience: I am very glad I chose Planet Fitness to help me with my fitness goals. It is affordable, the atmosphere is very relaxing, the facilty is clean, and the staff are always kind and knowledgeable. I look forward to becoming my best self. Thank you Planet Fitness!

Fantastic experience: Planet fitness is always so clean. I always see the staff dusting and cleaning equipment. This alone is 10* especially for a fitness center glad to see it's so well taken care of. Staff at this location are friendly. I also like the no judgement montra of planet fitness!

Fantastic experience: Our mom got a membership here over a month ago. Mom, is a little handicapped and needs a assistance. The staff here at PF have gone over and above to help her/us to get mom active again. Thank you so much!!!

Fantastic experience: I wasn’t sure about Planet Fitness but it has proven to be exactly what I needed! Great staff, big open facility with lots of options and no judgement.

Negative experience: Went in person in January to cancel and they said they would cancel for me. My account kept getting charged and they told me it was never cancelled and told me a manager would contact me. Never did. Then when I phoned back to talk to a manager about cancelling the person said they couldn't do nothing at all. Don't go here at all They charged me twice this month for what seems to be an annual charge each time. I tried to get a hold of them by any method and they still won't cancel it. I'm starting to feel like I have to take legal action against them as now this has cut into my grocery bill for the month

Fantastic experience: It's a good gym and it suits my needs. Perhaps eventually, they'll need to upgrade the spa for the growing community.

Fantastic experience: Clean, friendly staff and well maintained facilities and equipment.

Fantastic experience: Best PF in edmonton. Super clean and friendly staff.

Fantastic experience: The staff is welcoming, the locker room is clean and so is the gym area.

Fantastic experience: Friendly staff, great layout, best place in the city!

Fantastic experience: This is exactly what I need. I appreciate how clean it is, how nice everyone is and that it's easy for me to walk to.

Positive experience: Space is clean and has most of what you might need. Closes really early on Saturday and Sunday

Negative experience: Just disgusting.. a dog with a fake Amazon service vest on wandering around the gym, , Unleashed, jumping on the owner during the workout, jumping on equipment, and the owner not cleaning anything afterwards. This was not a service dog. I have seen real trained service dogs and they do not behave this way.  This was an entitled patron getting his way at the expense of everyone else at that gym. I will not be returning to this planet fitness.

Fantastic experience: Clean and inexpensive

Fantastic experience: Facility cleanliness is top notch. Staff are friendly and very knowledgeable. Big parking lot and Train stop right in front of the gym. You should go try out their massage chairs...

Fantastic experience: Clean and spacious facility’s with modern equipment.

Fantastic experience: Very neat and clean, staff is really good

Fantastic experience: A premium Planet Fitness Location with a larger selection of equipment to use than other Planet Fitness locations--a must visit and a real pleasant Gym. A+ for cleanliness, A+ for equipment, A+ for friendly and informative staff.

Positive experience: Big space with lots of new, well-oiled new machines! Staff is very friendly as well. There are only smith machines available (no squat racks) and more priority is given to cardio and other weight machines. There is a decent free weight section with dumbbells up to 75lbs. Bring a lock for the lockers!

Fantastic experience: Spacious with plenty of equipment available and the staff is really helpful, making it really great to go here.

Fantastic experience: It's a great facility, decent equipment, tanning, massage chair/beds and amazing price for it. The staff are great, super friendly and personable as well.

Negative experience: Love this place, but if the manager with dark red hair is there, dont bother. You'll know who im talking about if you see her face, condescending, unreasonable, and rude always for any minor grievance

Negative experience: PF Bonnie Donn Area, they’ll say monthly plan is only 15 but you will pay extra and ended up paying double because of hidden fees. And when u ask about it they give you excuses like it’s because your card is expired even it’s not and blah blah. If there’s a problem with the billing information, you should give the customer a call or email to update the billing info and not charge them double!

Fantastic experience: Very clean with a great selection of excersise equipment, large change areas, and unique perks for black card members.

Fantastic experience: Very nice and clean gym! Staff was very friendly! I went here today to try the gym with the PF Day Pass! Very large gym, free wifi, and the coolest part is that you can control the music with an app called Rockbot so you can become like a personal DJ. So say like if you don’t really like a song they are playing you can request for a song to be played and then they play it after the song the gym was playing. Very highly recommend this gym and will be coming back to get a membership!

Fantastic experience: Staffs are friendly, the environment is also clean!

Fantastic experience: a lot of equipment, convenient location personally. clean and well maintained.

Negative experience: Very rude staff, literally walked in the door and some guy snipped at me. Said take them off, I wore my shoes from the car to inside. Apparently that's a no go but couldn't even bothered to be nice when saying it. He wouldn't even let me say anything interrupted me and lectured me and was extremely rude. Even though this is close to my house. I will drive to the one in south common or go to the one in st Albert location. This is the first rude employee I encountered here. I see any reviews left are for you to call the management team?

Fantastic experience: Down to earth people everywhere. Awesome employees, great equipment even for extreme lifting. Highly recommended

Fantastic experience: Very friendly and helpful staff. My wife and I went to GoofLife for years, but we recently moved and the Bonnie Doon PF was only a 3 minute drive so we switched and are happy with the variety of equipment and the atmosphere here.

Fantastic experience: Great centre to workout

Fantastic experience: This location is very clean, bright, friendly staff and great amenities for black card members. The massage chairs are AMAZING!!

Fantastic experience: super nice staff, super clean facilities, lots of equipment to use even at peak hours!

Positive experience: Felt like joining a gym for a while and did my homework. I am gonna join this one after having toured it and looking at many others. Clean place , great amenities and ...good for me...not super busy. Decent price too.

Fantastic experience: Great gym. Great staff.

Negative experience: I recently signed up for a free trial at Planet Fitness in the Bonnie Doon Mall, and while the facility itself is clean and well maintained, some of the equipment is just bad. Planet Fitness stocks their gyms with Matrix equipment, and a lot of it is lacking in adjustability, making it hard to find optimal positions to get the work done. The leg extension and lat pull-down, in particular, just promote bad ergonomics. I thought maybe it was just me, so I cross-referenced Matrix Fitness equipment on Trust Pilot, and found that my criticisms are shared by others. Also, there are no barbells and squat racks at the Bonnie Doon location, so you can forget deadlifts, back squats, overhead presses and many other exercises. The change rooms are spacious, and there are enough showers to accommodate at least a few people, but inexplicably, there is a serious lack of benches to either put your stuff on or use to change. At $15 a month, I think there is a lot of value here, but I have been to many gyms in Edmonton, and I can find better equipment elsewhere, at the same price point. I am willing to give up showers and a communal change room to use equipment developed by a reputable brand(s).

Fantastic experience: I have been to many gyms over the years and I like Planet Fitness for their membership options and that you are not locked in. The locker rooms are fabulous and super clean. Probably some of the nicest I have been in. The App is fantastic as it allows you to see how busy the gym is with their Crowd Meter. Lots of cardio machines and circuit machines. Missing some of the free weights though.

Negative experience: Staff members were very rude in my experience.

Fantastic experience: PLANET FITNESS AT BONNIE DOON IS BANG FOR THE BUCK.WHY DO YOU HAVE TO GO TO GOODLIFE OR LA FITNESS WHEN PLANET FITNESS OFFETS EVERYTHING FOR HALF THE PRICE.I WOULD RECOMMEND THIS GYM TO ALL MY FAMILY MEMBERS .WONDERFUL CLEAN GYM✨

Fantastic experience: Very clean facility and the staff is very nice! Everytime I see staff cleaning the machines you know they take our safety and health first

Fantastic experience: Very quiet gym, always clean, really good hours, and the staff are polite. I've enjoyed going here so far.

Fantastic experience: Great gym for beginners and experienced people. yes, it may not have the heaviest weight or barbells, just smith machines, but if you're not powerlifting this gym, it is not that bad especially for the price

Fantastic experience: Excellent staff and clean machines. Ppl generally don't talk to you which for me is sweet!

Fantastic experience: Signed up today! Sam was amazing. The facility is really clean. Change rooms were fantastic. I like that it’s quiet with no obnoxious music playing and that they don’t allow for filming on the workout floor. I’m looking forward to being a member. Once again Sam was absolutely fantastic and employs exceptional customer service skills. Hoping for a rewarding experience on my journey back to fitness!

Fantastic experience: Great selection of cardio and weight machines. Super clean and can't beat the price!

Fantastic experience: Tried fir the first time recently and it was great. Lots of equipment, very nice staff and amazing price point! Recommend their black card, $360 for the year that has extra perks on top of the gym! My partner is getting that membership!

Negative experience: The staff was too busy talking … they need better training or be less lazy Not drinking water… 5 days … what a joke for a fitness place

Fantastic experience: This space is amazing, always squeaky clean. Staff are friendly and pleasant. There is always available equipment, never too busy. The perks are my absolute favorite. I love the Tanning Beds, Hydro Massage Beds and Massage Chairs. It's the best gym I have ever belonged to. I would recommend it to anyone.

Positive experience: Very large facility so you never have to wait for equipment. Friendly staff and an extremely clean environment! Great place to keep fit!

Fantastic experience: great deal, all modern machines

Fantastic experience: Clean environment with a variety of equipment.

Fantastic experience: Great club

Negative experience: the girls working at the counter are way too slow. they can’t seem to multitask. please train them to be fast and efficient. age may be a factor but this needs to be addressed. i almost stopped coming to this gym because of slow service.

Fantastic experience: Planet Fitness is a good gym with very low fees. The staff are always friendly and the gym is always very clean

Positive experience: Great staff, great machines, very clean! Could have a few more free weights.

Positive experience: Planet fitness is an extraordinary gym that's got great equipment. And QR codes to instruct how to use them! Advanced gym goers would be hard pressed to not know how to get a great workout with the assets provided! Friendly staff and very welcoming!

Negative experience: Super friendly staff. Locker rooms and gym area are always clean. The monthly rate was more than reasonable for a gym membership. However. Despite signage claiming that staff "monitor the area," the 30 minute circuit area isn't monitored at all. I loved that area. I don't love having to wait for people who aren't doing the actual circuit to finish using the one machine they wandered in to use. There are signs posted prominently that people ignore. I have let the staff know and I'm told the manager is aware and that the staff can't monitor it because only 1-2 people are ever scheduled for a shift. This is an issue that I know affects other patrons because I have spoken to other patrons who use the circuit area. So even though I have to pay more, and I don't REALLY want to, I'll be taking my business elsewhere.