Anytime Fitness

Negative experience: Not recommended at all, i had worst experience of my life with these guys, and the reason behind that when i was there to join the gym and get the membership they were totally caring and listening and when i went after couple of months to cancel my subscription the office lady she doesn’t even care, So not recommended i was having 4 subscriptions with my friends included now we all joined plannet fitness way better than this bullshit gym!! Please don’t join this!!

Fantastic experience: This gym is the best that I've gone so far, great service, very clean, always someone to help, there’s personal trainers if you need more motivation which is nice.. i like the private room as well… would recommend going to this gym

Fantastic experience: I love this gym, not too big nor too small .. you have a private room for Zumba and more and amazing machines to workout on, only members can enter which I like cuz there’s more privacy, they provide great services and have personal trainers if you need more motivation, definitely recommend this gym

Fantastic experience: I want to take a moment to give a big shoutout to the Anytime Fitness location in Barrhaven and their incredible team. First and foremost, a huge thank you to Andrew—one of the most knowledgeable and approachable trainers I’ve ever met. He’s a true expert when it comes to fitness and muscle growth, always ready to share his insights and lend a helping hand. Super chill guy and an absolute legend! Kat is another standout trainer and staff member who goes above and beyond to make the gym a welcoming and inclusive space for everyone. Then there’s Doris—she’s simply amazing! Always greeting members with a warm smile and a positive attitude, she works tirelessly to ensure the gym runs like clockwork. Last but definitely not least, Kyle has been a huge help in my fitness journey. He consistently offers guidance and ensures my workouts are effective and safe, correcting my form whenever needed to prevent injuries. The gym is also always clean and smell free! When I say Always I mean it. This team truly makes Anytime Fitness Barrhaven a fantastic place to train and grow. Thank you all for your hard work and dedication!

Negative experience: Management is so unhelpful, I returned my keyfob and I have not been given my deposit back. Apparently it does not show in their system that I returned it. Such awful customer service and support.

Negative experience: Very saddening to see how Jack Presley, the head of this administration, treat customers…. We had a contract with Anytime Fitness for a teenager aged 15 years old, and unfortunately this boy lost his dad, a military veteran, from cancer last summer. When we informed the centre we needed to cancel the contract for clearly unforeseen and exceptional circumstances, they rudely answered by refusing to move an iota on their end, stating we must keep going with the contract!!! We understand legal responsibility attached to contracts, but sometimes a little bit of HUMANITY is helpful, particularly when a customer of yours go through a very difficult situation. This company’s approach and the answer from the head of this organization is just mind blowing! See by yourself and ask yourself, is this really the type of company you want to be bounded by a contract with??? Highly recommended that you stay away from this business who only has your money their mind. This is absurd, rude and not acceptable. NOT RECOMMENDED!

Fantastic experience: Great gym, lots of equipment options for every skill level

Negative experience: Worst management ever, I had lots of unexpected charges when I was member and then when I was able to cancel my membership finally after they made me pay 6 months. They wouldn't refund my keyfub that I had paid almost 50 bucks for. They refuse to give me a refund

Negative experience: FRAUD IN THE NAME OF MEMBERSHIP. USELESS MANAGEMENT. I DID NOT HAD ANY OPTION TO GIVE THEM 0 stars.

Fantastic experience: I Highly recommend this gym if you’re looking for something in the middle. It’s not too small and not too big. Nice and cozy, very welcoming atmosphere, friendly staff and very clean. It’s affordable and conveniently opened 24 hours a day.

Fantastic experience: One of the best gyms in the Barhaven area by far.all the trainers that i have encountered are all so nice and knowledgeable and willing to help if your in need of help.This gym also focuses on its hygiene and it shows as it is almost spotless from top to bottom.and lastly the gym just feels welcoming and is damn near my second home since i go there 6 out of 7 days in a week and i have yet to have a bad experience in my whole year being a member with anytime.if your looking for a good gym in barhaven i would 100% recommend this one.

Negative experience: Worst ran gym I’ve ever encountered, their policies are just so dumb and the whole facility is ran backwards, took a long time to be able to even cancel my membership and now they don’t want to give my deposit back for returning the key fob after I evidently returned and one of their managers put it in the system that I returned it. I will absolutely not recommend this gym to anyone, it is so expensive for one, so limited in terms of space equipment and when you run into problems like I have they do not offer help whatsoever. I would recommend goodlife for anyone looking for a gym, well run, you get what you pay for, with the space and equipment and you get scammed into some dodgy contract deal. GO TO GOODLIFE for anyone looking for a gym in barrhaven, I also tried to give anytime fitness a chance and now I regret it. I am at goodlife right now and its the best. I feel so much more settled about where my money is going to and goodlife takes care of its members way more. Hope this helps anyone confused which gym to choose, GOODLIFE

Fantastic experience: Let me tell you about my experiences so far. Doris, the office staff personnel is a wonderful and incredibly kind woman. She’s welcoming and makes you feel incredibly comfortable in the gym environment as a newcomer. I had my EVOLT body composition scan and get started personal training session with Josh. Josh is charming and down to earth. He is professional and extremely experienced. He explains his knowledge on athletics and mobility training in a digestible and comprehendible manner. He is diligent in requesting consent prior to readjusting your position or checking your ability to fire or activate certain muscle groups. I haven’t felt comfortable in a gym in a very long while. I stopped attending the gym as I struggled with an eating disorder in high school. Before that, I was in competitive wrestling. I’ve been to my fair share of facilities and spoken to many individuals who claim to have experience working with people like me. People who have social anxiety and haven’t been to the gym in years. People with messed up body compositions and nerve pain. In addition, individuals who are very concerned about how others view them. It has only taken two sessions with Josh for me to feel a positive change in the amount of nerve and muscle pain I’ve been experiencing for years. He’s helped me figure out what to work on, how to break movements up into easier segments so that we can focus on building the proper form before adding any additional weight to movements I have difficulty doing. I was even provided prescribed exercises to do at home that are so simple, most of them can be done in bed when I wake up before starting my day, or even before heading to sleep. I thoroughly recommend Josh, if you’re in the market for a trainer. He is exceptional and totally worth the amount he charges.

Negative experience: My wife's (Eve Donaldson) second review: This gym has a wonderful policy of having each person sign in with a key fob which I really enjoy as it allows me to feel much safer in the environment. When I approached the gym this morning I noticed there was a kettle bell holding the door open. This has never happened while I have been attending this facility the last few times. I had wondered if perhaps the buzzer was not functioning? I wasn’t exactly certain so, I entered the building. I looked into the office a few times to see if anyone was there to ask what was going on, but I noticed two individuals chatting with one another. I didn’t know the other person in the office as a staff as they don’t appear on the wall and I have not yet met or been introduced to them. Realizing the two people in the office were busy I didn’t bother anyone. I assumed the buzzer was not functioning and hopped on a treadmill to warm up. Nothing seemed out of the ordinary and I was waiting for my orientation with Andrew who just so happened to be in the office speaking to the person I didn’t yet know. I went to grab my headphones from my cubby so that I could go hop back on a machine and wait for Andrew to be finished. So I took my phone and water bottle with me to keep them in my sight as I was there alone without my husband for the orientation. I pass the office and without introducing themself began what felt like interrogation. She asked me if I signed in I said no because the door was open with a kettle bell and before I finish my sentence she cut me off. She said it’s policy to buzz in and I replied “I know, I’m aware. I was just confused and thought it was broken.” Though, she acted as though want to hear me. I understand it’s policy and have no difficulty or issue complying. The interaction seemed more as though I was being made to feel stupid. It wasn’t done in the office either. Out in the open in front of everyone. Talk about what I exactly fear when attending the gym or anywhere public as someone who struggles with social anxiety. Then she looks at me and in the same rude tone says “oh and you forgot to wipe your machine.”, a machine I hadn’t finished using. Again, I was going for my headphones and then planned to return to the same machine to wipe it down or continue on it if the leg extension was not available. So I went to buzz in. Feeling incredibly embarrassed and belittled during my first interaction of the day I felt demotivated. I asked the staff member what their name was which she replied with “Annie.” I said thank you. I packed my bag and returned to the room to let Andrew know that I would have to reschedule our orientation for another day as I would be going home (after not even five minutes there). Andrew said “okay, that’s fine.” (Which is incredible customer service on Andrew’s part). I went to put my shoes on to leave peacefully without causing any scene and Annie follows me to the front. She asks me to come into the office and I politely decline stating that I will be going home. I said the way I was spoken to was very unkind. Annie then begins arguing with me saying that all she did was ask me to buzz in. I was so frustrated at this point and did not have the right words to reiterate to Annie that it was how she approached the whole situation and not about asking me to buzz in. So again as to not cause a scene I said it’s about customer service, I am going home thank you. She said thank you for the feedback (again in a snarky tone). What a horrific interaction. Perhaps she was having a bad day. However, I pay to be there. I felt safe, excited and motivated by the staff I previously met. Now the image I have of this facility is being embarrassed and leaving while verging on tears. I’m just very disappointed. I now no longer feel safe in this environment without my husband. Ani: As a member, I was extremely disappointed that my wife came home to share this with me and had to have me come with her now if she wants to attend. This was a simple issue addressed in such terrible manner.

Fantastic experience: Good place for your exercises, they have pretty much every workout machine, good trainer and really awesome costumer service

Fantastic experience: Anytime Fitness Barrhaven is a great gym, thanks to its staff and location. The staff here are not only knowledgeable but also incredibly approachable. Make sure to chat them up, or they’ll find you for a chat to check-in and see how you’re doing. Super friendly. They go above and beyond to make every member feel welcome, and that’s especially true in my case. I had an issue with a previously purchased membership. Long story short, the folks here were super kind and let me continue with my workouts. Shoutout to Doris by the way! The range of equipment is more than enough for me to have a good workout. The gym is well-stocked with machines, covering all aspects of strength training. The free weights area is equally good, with a wide variety of dumbbells, barbells, and benches. Next time I’m in town, I’ll be coming here.

Negative experience: I ask them for canceling my membership 5 times and no bodey gets back to me. They keep charging me . I paid a whole year without using the gym and now I am eligible to cancel . worst customer service i have ever seen.

Fantastic experience: Best gym Ive been to. Been with them for 2 years and going. The environment is great. The staff is always very helpful and friendly

Fantastic experience: Great gym! Super clean! Awesome and caring staff! The owner and his staff literally greet people by name. Small gym (but well equipped!), but that ads to the coziness of the gym. It's definitely my second home! I like that they don't allow outdoor shoes in the gym. Helps to keep the place clean! Only complaint, play more country music!

Negative experience: Power tripping karen didn't allow me to work out in my "outdoor sneakers" but she's okay with me working out in my socks. Wild

Positive experience: This was the very first gym I signed up for and ill write my review based on my experience over the time ive been in this gym. At the hours I go in its very peaceful(11pm) and it has the equipment I personally need for my workouts. However the washrooms are left dirty, I often find traces of urine on the toilet seats. Nothing to be done about it but the location is a little small but that isnt too much of a problem. The staff in my experience are pretty friendly though at times intimidating. On the topic of space, this location does get crowded during peak hours and it gets difficult to conduct workouts. The music in this gym is LOUD. Im not opposed to the music but its loud to the extent where it almost competes with the music in my airpods (I listen to really loud music) At points in gets annoying and you’re not really able to do anything about it. With the small space and the music it almost amplifies it. Overall its a good gym but its just those points I mentioned that make it not live up to its full potential.

Positive experience: Great, clean gym. Pretty packed throughout the week though. Trapbars a bit rusty and they don’t have strong enough walls to do medball throws too. Other than that, the gym is perfect with nice employees and clean washrooms with showers.

Negative experience: Came to write a review and looked through the others and saw the owners response to another review and their response was so unprofessional. I think management here are awful and rude. I’ve been to a few gyms including the GoodLife in stitsville which was amazing btw. This gym is older and could use an update. You should teach your staff and or management how to make new joiners feel more comfortable instead of making them want to run as far away as possible

Negative experience: They will lie to sell you a plan! Don’t trust them Update: I complained to the staff as well and the owner called and asked me to not “harass”. From what I heard with other people here, this is common and they do this intentionally.

Fantastic experience: Great and welcoming staff! Victor is an exceptional personal trainer! His expertise and dedication to his clients is outstanding He's been a great help in reaching my fitness goals with personalized workout plans and constant motivation. I highly recommend this gym!

Fantastic experience: would be nice if there were more back machines but generally has everything you need. clean and nice environment, i only go off peak times and don't really interact with staff. (they seem nice tho)

Negative experience: Absolutely terrible management, like it actually takes skills to run a gym this badly. I am very impressed by how low they can get. It seems like their priority is to squeeze every penny out of you instead of prioritizing the wellness and health of their clients. Public service announcement: this gym is ran by such scam artists that I’d rather die of obesity than sign up for ANY service they offer. STAY AWAY AT ALL COSTS. Do not get tricked into signing a contract. That is where they will get you.

Negative experience: To be honest there's nothing wrong with the gym, except the following: -Missing weights -earth's ugliest creatures working out with you -the smell -the size, it's as big as my closet -the bathroom's make 7/11's look like heaven -the staff, one of them was checking out my girl and even approached her and "accidentally" groped her So yeah I would recommend this gym if you don't mind these minor inconveniences I just listed

Negative experience: If you want to experience the life of a Chinese coal miner migrant from the 60s, interact with the staff and gym equipment at this gym.

Negative experience: really wish I'd read the negative reviews before joining. The negative reviews are all correct. Don't join.

Negative experience: Such rude staff. I went in after years of not going to the gym, confidence already low and the short haired blonde woman embarrassed infront of the whole gym. Asking me if my shoes were clean ( I changed them from my uggs in the car). She embarrassed me by asking me to wipe my shoes and when I dried them on the carpet she yelled “ NO NOT ON MY CARPET” I have never experienced a less professional interaction in my life. This made me get back in my car and cancel my membership immediately.

Negative experience: A Communication Nightmare: I signed up with Anytime Fitness with high hopes of convenient workouts and flexible hours. Unfortunately, my experience has been far from satisfactory. I reached out via email multiple times over 5 months to put my account on hold during the winter months. Shockingly, they never took action on my request. This lack of responsiveness is unacceptable. When I contacted their office, the agent merely redirected me back to email communication. It’s frustrating when you seek help, and all you get is a runaround. I deeply regret signing up with Anytime Fitness. Their communication breakdown and lack of assistance have left me disappointed and inconvenienced. While Anytime Fitness offers convenience and decent equipment, their communication and customer support need significant improvement. If you value responsive service, you might want to explore other gym options.

Negative experience: Join this gym if you want to 1. Be belittled by the "management" 2. Not have your concerns taken seriously 3. Use the machines as a bench to browse your phone 4. Stand around and wait and wait and wait until equipment becomes available 5. Have the "management" refer to you as self - entitled when you raise any concerns If that is the kind of environment you're looking for then ANYTIME fitness is for you!

Fantastic experience: The staff are very welcoming and friendly also very helpful so excited for my new workout journey

Fantastic experience: I recently joined this gym, and let me tell you, I’m the type to go from one gym to another and get bored plus overwhelmed easily. But this specific gym already started to feel like my second home, the fact that it is kinda small compared to other gyms but it still is fully equipped with the best machines out there makes is not overwhelming at all. Love the staff the customer service the cleanliness of the gym, everything. Highly recommend for anyone in the Barrhaven area for sure!

Fantastic experience: The staff is very welcoming and helpful if you’re new to the gym. The gym has all the machines you need and never feels too crowded even when it’s considered busy. I look forward to going to the gym everyday. I would recommend this gym to anyone looking to start their fitness journey.

Negative experience: This gym is by far cheap very friendly and the coaches exceptional I am not just using great adjectives I sincerely mean every word You want exercise with benefits join ANYTIMEFITNESS BARRHAVEN

Fantastic experience: My personal trainer Josh is amazing. He understands my limitations and works within my limits. A great experience every time.

Negative experience: This location is great, it's very clean and everyone who works there is very sweet. UPDATE: i am never coming back to this place, they took 193 dollars from me when they should've taken 31, other fees were taken out but they never told me so i couldn't have the money in there... I suggest you go anywhere but here

Negative experience: I got misgendered by the manager.

Fantastic experience: Your cleanliness is impeccable. I especially like wipes everywhere. Thank you.

Fantastic experience: Excellent gym Great equipment Great staff Always clean

Fantastic experience: Nice gym, spacious to get access to whatever machines are needed without a queue unlike other places. It is value gor money. Though, you may not find all the machines here but everything works great for me and staff members are very cheerful and helpful, plus they celebrating almost every fun festival is always fun to be here. PS: It is a gym with a specific purpose and not a rec center so do not expect a sauna or a pool

Fantastic experience: “Whole lotta yapping” - eric

Negative experience: I had not post this revview yet, and I answered a survey they sent me and I rated based on my honesty I never made a complaint or spoke to anyone out of the questions on the survey, after the survey I deceived an email saying because of my survey rating my membership is canceled lol and the owner was rude and insulting to me as well it was so immature unprofessional and unfair to me and unnecessary. A place that needs the better business bureau help for sure

Fantastic experience: The gym itself is perfect, not crowded and open 24/7. Additionally the best part is the staff, the owner, personal trainer and Doris. They are all extremely wonderful and helpful with everything and anything. They always provide options to help you with your gym experience and ensure that you have the best options. My family and I have been with them for over 3-4 years, and the services just keep getting better. Thank you so much for a very great experience!!

Fantastic experience: Excellent!! Clean and very well equipped for cardio and resistance training. Friendly staff treated me like family. Visiting area and needed a place to train. This place earns its five stars.

Fantastic experience: Great gym and amazing staff! :)

Fantastic experience: Kat was very kind and let me use her phone.

Fantastic experience: Josh is a great trainer- helped me with knee pain and muscle strength asymmetry. Friendly, professional, and definitely the best singer at the gym

Fantastic experience: Great gym and even better staff. Smaller gym which is good for people who just want to their own thing.

Negative experience: This is one of the worst experiences I’ve had with a gym. I tried to cancel my membership with them, the woman Deloris’s, threatened me, hung up on me and was incredibly rude as I just wanted to cancel my membership. They have since then continued to take money even after months of this being "canceled". DO NOT go to this gym, it is small, crowed, and not worth the money as it almost seems like it’s run in someone’s basement. They lie to cover the fact that they are AWFUL at service and try to deflect onto their clients. Very unprofessional and unpleasant experience. Do not recommend. Go to any other gym for top customer service.

Positive experience: Gym doesn’t have secure lockers and you can’t bring your belongings with you. Water fountain barely works. Most equipment could use an upgrade. Average location.

Fantastic experience: Professional team

Fantastic experience: Very relaxed and encouraging. Good well maintained equipment. Friendly atmosphere

Positive experience: the staff are nice people very respectful.

Fantastic experience: Great gym and an even better personal trainer! Josh has been amazing and a fantastic motivator. In just three months of working with him, I've finally started losing weight and I feel stronger and more mobile. I highly recommend him to anyone looking for a dedicated trainer that pushes you to hit your goals :D

Fantastic experience: Everyone on the team is amazing and ready to give tips if you need them and are just supportive in general. Plus it’s super clean.. you almost forget you’re in a gym. I’ve NEVER gotten a whif of sweaty sneakers in here.

Fantastic experience: The staff is friendly and the gym is well maintained. Josh is a great trainer; very personable and friendly. He took the time to get to know me and what my goals are and was really patient with me as it was my first time at a gym (which could be a very intimidating thing). He made me feel comfortable enough to start going on a regular. I highly recommend Anytime Fitness and if you’re in the Barrhaven area and you’re looking for a trainer ask for Josh. I’m really happy with my results.

Fantastic experience: This is the best gym I have ever been to. Everyone is so extremely nice there. They go out of their way to greet you and help you. This gym feels like a little family and I’m so grateful to be a part of it.

Fantastic experience: This club is very clean and the staff were over the top friendly! Great atmosphere and recommend to anyone looking for a safe, clean, and fun gym. If you are looking for personal trainer, I would recommend Josh Levesque for his professionalism and dedication. This is a gym to visit in Barrhaven!!!!!!!

Fantastic experience: Great gym great trainers never had any issues

Fantastic experience: I have been going to the gym and training with Josh since June 2022. I have lost over 20 inches as I work towards my goal of losing 50lbs before my 50th birthday this summer (2023). Josh is an amazing trainer. He is supportive, energetic, caring, and constantly reassesses and modifies my training to accommodate any aches and pains I develop in my day job. I cannot recommend Josh enough--he has definitely changed my life for the better!

Fantastic experience: Anytime fitness in market place is an excellent club for working out. The staff is so polite and warm. Whenever I enter the club, the greeting and smile of the manager can make me have a better mood for the rest of the day. In addition, it sometimes holds some events like lucky draws to develop a good atmosphere in the club.

Negative experience: I canceled my membership and returned my key in November. I was assured that I would be contacted to get my key deposit refunded shortly. It has been more than a month...my emails are not being answered!

Positive experience: Well equipped with all the requirements of your fitness

Fantastic experience: Great staff very welcoming super convienient

Fantastic experience: I’ve had my membership for years and even gotten friends to join. The gym is rarely busy with people plus has everything you need to get a great workout, including friendly staff that consistently keeps all areas of the gym clean!

Fantastic experience: Amazing customer service, made me feel like I am at home when I walked in. Clean and Tidy gym, amazing weight selection, and good gyming area.

Negative experience: went to purchase a membership on Monday, the whole process seemed very "salesy" and the staff even lied to me!! the salesperson talks very fast, almost rushing you through the process in an attempt to close the deal as fast as possible. In the beginning, the salesperson mentioned she would waive the enrollment fee, which for me as a student was a huge plus point, and that I'd only have to pay biweekly payments. However, the relatively small biweekly payment of $26 somehow turned into a $160 upfront payment (which is more than what larger gyms like Goodlife ask upfront). Not only that, when I asked the salesperson why they only have 6/12/18 month commitments and no option without a contract, she told me that "its by-law for all gyms in Ontario to offer 6/12 month plans". This statement is completely false, it is mentioned nowhere in the Ontario Law and many gyms like Goodlife and Movati offer no-contract plans. Overall, pretty bad experience with this location, you're better off spending the extra $3-5/biweekly at Goodlife and get a better gym with great facilities, honest staff and fair pricing plans.

Fantastic experience: Great friendly knowledgeable staff who go out of their way to greet you, know your name and assist with any questions. I have been to all the big gym chains in barrhaven and beyond and enjoy the diligent cleaning the staff and many members take part of here. The machines get fixed immediately if they are ever down. We'll done team! Keep up your great work.

Fantastic experience: I was a visitor from Toronto for the weekend and the staff there especially Kat helped me out tremendously for getting a workout in. Facility was top notch with clean and well maintained equipment. Was not disappointed one bit!!

Negative experience: Staff were not friendly at all. Did not make me feel welcome

Fantastic experience: Such amazing employees at anytime barrhaven. Real stand up people. Always connect with everyone in the gym, nice environment, and so many fun little contests to participate in. Best gym in Ottawa hands down. I'm pleased to say that I definitely made the right choice.

Fantastic experience: The staff is so friendly and kind. This gym really is like a new home to me, everyone is so welcoming. I already made so many new friends this week! I would highly recommend this gym!

Fantastic experience: Anytime fitness Barrhaven is the best gym I have ever been a member of. All of the members and staff are so welcoming, supportive and helpful. I would recommend this gym to anyone!

Fantastic experience: Amazing experience . Clean facility and super friendly staff . 10/10 would highly recommend

Fantastic experience: I have tried many gyms and have never loved any as much as this one! It has everything I need, always updating their equipment, and everyone is always SO nice. The employees always say hello when they see you, they try to accommodate any request you may have and are always happy to answer questions or get to know its members! Best gym by far!

Fantastic experience: Very helpful and knowledgeable owner. Kind staffs. Best gym in the area.

Fantastic experience: All the staffs are friendly and supportive. All the facilities are always cleaned and in good condition. I would definitely recommend you to come workout at Anytime Fitness Barrhaven :)

Fantastic experience: Cleanest location I've been to! Staff super welcoming and nice

Negative experience: Going on 2 weeks trying to sort out why they never stopped billing me when gyms were officially closed due to the pandemic. I was given an email address to send my questions to on Feb 7 and till today I didn’t get a response from them the 15th of Feb ( auto responder says 3 bus days) So i call today just to cancel this membership and the lady i spoke to still told me to email that address to sort things out. I told her i no longer want to deal with this gym it was like talking to my self . she would say she will send them an email to respond to my questions from last week. I explained last week i wanted to know why you billed me when the government closed everything which is not my issue any more. I want to cancel this membership now due to lack of response and quite honestly unethical billing practices. Look at Movati they emailed me and told me my membership was on hold and emailed me when it was back on. However this gym just bills you and never want to stop and they are trying to drag on the cancellation process I tried to explain to her its not about emailing anymore i want to cancel it was so frustrating talking to her. Admittedly after 3 min of going back and forth i got upset and did not swear or Say any derogatory comments all I ask for is to cancel can you help me. She said email them and hung up the phone. Very poor customer service/ comprehension and shady billing practices. Will not recommend to anyone

Fantastic experience: Been a member for a year now. Staff is amazing, always friendly and helpful with any questions! Gym is always clean and quality equipment. Recommended for anyone looking for a new gym!

Negative experience: If you want the worst cheap owners strict bad staff gym in ottawa go to this one lol. Literally scammers who will charge you even when closed for covid (All other gyms offer pause) also staff is so bad lol super unfriendly and literally ive seen my friend be one day late in payment and they didnt let him workout without talking to him for 20mins about how he will pay it. Cheap, poor, awful staff, gym tiny. id rather eat mcdonalds everyday then have a lifetime free gym here.

Negative experience: I was a member at this location. The staff is very friendly I wish to continuously work there, But unfortunately I moved to Kingston and there is no Anytime Fitness branch here. I gave cancellation notice before 2 months ago, returned the keys and still I got charged into my credit. I sent email twice to an office for reminder but no one back to me.

Fantastic experience: Emily was a huge help in setting up my membership and giving me a tour. The staff is extremely welcoming and accommodating! I felt really welcomed when joining and still do every time I enter the building. I feel really safe going here as the cleanliness and seriousness around COVID protocols are always top notch. Great experience going to the gym at this location, between the friendly staff, clean environment, and high quality equipment and facility it's the best spot to workout in Barrhaven BY FAR!

Fantastic experience: Staff are very welcoming and knowledgeable. Gym is extremely clean and its easy to get the machines needed to complete my workout. Members are considerate and everyone wipes down equipment.

Fantastic experience: I am new to the gym and started personal training with Jacinta and she is amazing! She takes away any anxiety that surrounds being new to the gym and learning workouts! So easy going and makes working out fun, always changes up the workouts to keep things fun and leaves you feeling sore (in a good way). I couldn't say enough good things about her and the rest of the staff, so friendly and welcoming, glad to have found my gym and trainer :)

Negative experience: This gym was not supported the community during lockdown and that is really bad

Negative experience: Worst gym in Ottawa. They decided to charge me during the pandemic even though I requested to stop my membership and get a refund. They didn't allow it and they continued to charge me. Even after they kept charging me I contacted them again and they said will not offer me a refund but only in store credits. Horrible gym - horrible service, they keep mentioning they are a small business but clearly its just a guilt trip while they need to understand alot of people are going through a tough time and getting "in store credits" is useless.

Negative experience: They took money from my account during lockdown, in which other places froze the account. When I asked for it back, they told me they can only do credits, which I do not want. I told them I would like to cancel and get my money back, they said I can do credit or cancel, but no refund.

Fantastic experience: Doris and her team are AMAZING ! They are always friendly and keep the place as tidy as possible. They are accommodating in ensuring we feel welcome and always have a great workout there. The gym has everything I need in a gym + being open + clean 24 hours a day helps :)

Fantastic experience: Really like how comfortable this gym is. The staff are extremely helpful and the gym isn't overwhelmingly massive. The fact that it's open 24/7 is another plus. Would definitely recommend.

Fantastic experience: Staff is fantastic, the gym is always very clean, and the membership pricing is very competitive!

Fantastic experience: Always a great atmosphere and the staff are SOOOO friendly and super welcoming! I love you Dorris <3 The gym is always super clean and very safe!

Fantastic experience: I LOVE THIS GYM! The staff is super friendly and extremely welcoming. This gym stays clean and the staff is always ensuring a clean environment. NO COVID GERMS OVER HERE LOL! I highly recommend this gym for anybody.

Fantastic experience: Very friendly, welcoming, understanding, and accommodating staff! The service is very pleasant and the staff is very receptive! In fact, the staff goes above and beyond to resolve any concerns which you may have and I have experienced this myself! The staff selflessly goes outside of its comfort zone to help you and I greatly appreciate that! Having been a customer in many gyms throughout my whole life, I must say that this gym does indeed go the extra mile in making you feel safe, welcome, appreciated, and valued! The staff treats you like FAMILY! This is, hands down, the best gym which I have ever been a part of! Anytime Fitness Barrhaven has set the bar high with its excellent and incomparable service! I would recommend this gym to everybody! Keep up the amazing work team!

Negative experience: Just don’t even bother.

Negative experience: Worst gym experience you could imagine. They charge you when they’re not even open… and even once you cancel, guess what? Still continue charging you. They beg people to stay with their small business during the pandemic, then steal peoples money while closed. Terrible customer service, egotistical owner, and terrible business practices. Literally go to any other anytime fitness for a better experience. I cancelled just so they wouldn’t get my membership money and signed up at another location.

Fantastic experience: Best gym in the city! AMAZING STAFF AND very clean. Love it!