GoodLife Fitness Ottawa Rideau Centre

Positive experience: Classes are great but some of the equipment is on the older side. It would be great if front desk staff could check regularly to ensure the sauna is kept on. It's often cold when go to use it.

Positive experience: The men’s locker room smells bad normally, like a moldy sewer type of smell. If they could fix this the gym would be better. The locker locks don’t always work and should be replaced. Convenient location for a workout.

Fantastic experience: The place is amazing, i took 6 sessions with trainer and i learned a lot from it, i had zero experience before, Taylor Roy is amazing, he was very passionate with me and helpful. I really recommend this place.

Positive experience: It's fully equipped but it doesn't smell good for some reason!

Positive experience: Great location, facilities and staff. The massage chairs are old-school but give a vigorous session. Major drawback is early closing hours on weekends. Please match Rideau Center hours at least, later is preferable. Sometimes not worth going because you'll be warmed up just in time for the close. Meh.

Negative experience: Stupid Service

Positive experience: Somehow manages to use a small space better than bigger locations in Toronto. Even the sauna is bigger.

Positive experience: Can get busy after work but still able to get a good workout in. Could use a couple more incline benches. Very clean and very nice equipment.

Positive experience: Gutes Fitnesscenter. Das Equipment ist ok muss aber mehr gepflegt werden. Alle drehbaren Stangen quatschen und sind schwerfällig. Ich war nach 20 Uhr dort. Relativ leer. Die Mitglieder sind eher unsympathisch und kennen es nicht Geräte zu teilen. Aber man kommt dort ja nicht her um Freunde zu finden. Fürs reine Training ausreichend aber bitte Ölt doch mal die Stangen für den Turm. WD40 kostet bloß ein paar Dollar.

Fantastic experience: I have been going to Goodlife Rideau for 4 years as a way to escape the gym at UOttawa and boy am I happy I did. This gym is the cleanest Goodlife by far and has the BEST staff. The members have a sense of community which I love and the recent addition of the Boxing classes is such a cool aspect of this gym. For any students debating on whether to go to school gym or Goodlife Rideau, come to Rideau!!!

Positive experience: Been going to this gym for sometime now and I enjoy my time. The staff are friendly and helpful. They chat up the extroverts well and show courtesy to introverts like myself who stick to the earbuds. The club is clean and when not, it’s usually due to members not cleaning up after themselves (leaving towels on the floor and not in the bin, not racking weights, not cleaning machines etc.) All stuff any of my 7 younger siblings could do. As a lifelong martial artist I respect and appreciate GoodLife Rideau’s accommodation, tolerance and openness to different forms of fitness and training. I think adding the kickboxing classes is a great way to introduce a great way to stay in shape and get stronger mentally and physically. Thanks GoodLife Rideau for being a solid gym. Sincerely Batman

Fantastic experience: Personal training Special shoutout to my awesome trainer Moti, thanks to him I was able to come consistently to the gym, get results and release stress. I feel healthier and stronger thanks to the work we have been doing before and during my pregnancy. I would recommend Moti as a personal trainer if you need Motivation, work life balance and a trainer who truly cares about your welfare!

Negative experience: Neat gym with lots of equipment, but unwelcoming and hostile people. This includes the employees as well. Which social media should I DM?

Fantastic experience: Great experience so far!

Negative experience: Nice staff, but this place always smells horrible. It's so unacceptable. They need a real ventilation system in both the workout room and in the change rooms/bathrooms.

Fantastic experience: Great location, clean, lots of machines and classes available. I was happy to find out that a lot of the regular fitness classes (spin classes, HIIT) are included with the membership. They also have kickboxing classes for extra which I haven’t seen anywhere else. I had a free intro session with Gabriel and it was really great! He showed me how to use the machines I’m most likely to use as well as proper technique. We also went over lifestyle habits and what goals I have for the gym which was very motivating. I was worried it would feel like a giant sales pitch but it wasn’t like that at all. Gabriel really emphasized that he and the other employees are there to support. By the end of the session I felt more comfortable with the machines and coming to the gym.

Negative experience: Small gym. The men's changeroom has a really strong wet/damp/mold smell that spreads out into the gym in general. There was also a man using the massage chair with a dog that was obviously not a service animal next to him.

Fantastic experience: Super clean gym and the staff are always so friendly, 10/10 recommend this gym!

Negative experience: Gym was crowded so I walk around and find a huge empty area with tons of equipment not being used. The guy at the desk there walks up to me and tells me that area is reserved for personal training. I ask him if there was any personal training going on that evening and he says no. I ask him if I could pay for personal training and he says there’s no personal trainers today. I understand that kid is just doing his job so I just shrug it off and say « it’s so dumb that this whole area is closed off when the gym is so crowded and there’s no personal trainers » and I just leave. Everything was chill, the whole thing lasted like 15 seconds and the tone was just calm and mildly negative but the next day they have the audacity to call me and say I uSeD sweAr wOrdS and that my account is flagged. I didn’t say « you are dumb » I said « this is dumb ». The staff at GoodLife is just a bunch of demotivated kids with brain rot, the atmosphere is crowded and the business models aren’t optimized for good client experience. To be honest I’m kind of surprised the dude went through the whole process to file a complaint about me when he doesn’t seem like he even has the energy to do get out of bed in the morning.

Fantastic experience: Super clean and very friendly staff!

Fantastic experience: Good gym

Fantastic experience: my favourite gym so far!! the people are so friendly and welcoming, made friends with the fun staff! always chatty and willing to help! this gym is not just fun but has help my fitness goal!! thanks rideau!!

Fantastic experience: Super friendly staff and clean facility! The staff helped me a lot with questions about working out and being healthy :)

Fantastic experience: Goodlife

Fantastic experience: the staff are all so amazing! a really great gym

Fantastic experience: Best staff ! Attentive and friendly

Fantastic experience: I love this place! Emily was especially helpful with familiarizing me with the machines. Would definitely recommend this gym!

Positive experience: A decent gym location with all the necessary equipment. The gym looks good, and they have a large fitting room, however there remains a fly infestation in the showers. If they can fix the fly problem this would be a much better gym.

Fantastic experience: I had a personal training session with Moti and it was the best! Moti made sure my workout was not only challenging, but a lot of fun. He is very knowledgeable and was able to help point out which muscles I am not working as much and what workouts I could incorporate into my routine fix that, and to build my strength overall. Whether you are brand new to the gym or have been going for awhile Moti is a great trainer and would be able to help you achieve whatever goals you are working towards. Thanks Moti!

Positive experience: Decent enough but lots of broken lockers and lacks a lot of the amenities that you pay for but would otherwise get at other GoodLife locations

Fantastic experience: The gym is the best place to be ! Thanks a lot to the fitness Advisor, Ahmed, the best ever. He was really friendly and professional. I enrolled because of him. He took the time to explain all the available programs and membership options. I recommend you to ask for him, if you come visit the gym. You will not regret it ! He will take the time to explain to you perfectly every thing. I really enjoy exercising there!

Positive experience: Convenient location but it's small and uncomfortably full during peak hours

Positive experience: The gym is decent, all gyms have busy peeks that make it hard to use machines. For me the gym is decent. The men’s showers and washrooms need a serious deep cleaning. It looks like it has not been done in a long while

Negative experience: On a annulé le cours de groupe body Balance sans préavis hier. Les personnes inscrites se sont donc déplacées pour rien en soirée. Ce n'est pas la première fois que le gym Good Life St-Laurent annule ses cours de groupe sans préavis. C'est très frustrant. Je songe à annuler mon abonnement car on ne m'a pas proposé aucune forme de compensation pour les inconvénients subis. M'inviter à commenter ce gym sur FB ou d'autres réseaux sociaux n'est pas une réponse valable....

Negative experience: used to be good. now it just smells like sewers and BO. It's also very small and now is constantly crowded.

Negative experience: Not sure why the lady at the front desk was giving me a dirty look. That’s not how you treat GoodLife customers. Do better. This was around 4 pm. Good thing I won’t be coming back to this location. Shame.

Fantastic experience: Received excellent service from Juliette the other day! Very welcoming, kind, and knowledgable. She made my visit very enjoyable!

Positive experience: Having frequented gyms for 4 years, my first time at GoodLife was outstanding. The equipment is top-notch, catering to almost all workout needs. The staff, notably Ahmed at reception, is incredibly welcoming and helpful, adding to the fantastic atmosphere. Though slightly pricey. The only improvement would be adding a hack squat :/ Overall it’s a top tier gym!

Positive experience: The facility is small and was packed when I went (5-7pm). The variety of equipment was fine but it took more than an hour to get access to one of the four squat racks, which sucked. With that said, the squat rack I was using had 600~ lb, which I suspect is enough for most people. Had I gone during a non-peak time I think I would have had a better experience. The staff were super friendly and helpful. My biggest complaint is the price of a day pass. 28$ is pretty steep for a small gym. The location, however, was super convenient. All in all this is a decent enough gym that is a little lacking in terms of size and price point but serviceable for most people.

Fantastic experience: I'm so happy at this cosy branch. A special thanks to Ahmed for all his continuous help ever since I signed up!

Negative experience: Terrible hours for a gym. They also do very little to make you aware of any changes to the schedule and don’t even abide by the hours stated on their website.

Fantastic experience: "That was my first time at Good Life (Rideau), and I had a Zumba session. I can say it was incredible. "Zara," the instructor, had a great attitude, and I really enjoyed the class. I would definitely go again and strongly recommend that everybody give it a try."

Positive experience: The gym itself is nice, clean and you don't wait too long for equipment. The staff is friendly and welcoming, especially Ahmed who gave me helpful advice and was always approachable !

Negative experience: 2 flat benches for bench pressing... 70% of the space is cardio, not gonna be renewing membership.

Negative experience: Ok gym but nothing extra. Busy at 5pm to 9pm. They do not have an incline chest press machine :/

Fantastic experience: I had a great experience here with Zahra, she is my Zumba instructor, she is super energetic person with nice smile all the time. I really have great time in her class :)

Negative experience: If you're a moderate to serious lifter. This isn't the place for you, if you're visiting, the cost for a day pass is irrational and overpriced, period, full stop no excuses, 30$?? Come on. They Limited space....very limited equipment. I went on a day pass. I was tempted to ask for a refund. Their day pass prices shouldn't be the same for each location. Some of them are poor.

Negative experience: Had a very poor and nasty exprience with one of the goodlife employees EMILY a few weeks prior. She mumbled something along the lines of a RACIAL SLUR to me. In the process of having this delt with by head office. She keeps attempting to have my review taken down on basis of spam . I can showcase evidence to google reviews this is legitimate. She has dark brown hair , blue eyes and roughly 5 9 ". She works at front desk". Please be wary and careful to those who make contact and report her if you encounter similar exprience. Unacceptable.

Positive experience: Great space to get the exercise you need in the space that they have available. Good selection of equipment and the classes that are offered are top notch! Jason's energy in Body Attack is contagious! Colleen at the front desk has to be the best customer service rep I've ever encountered - her optimism and willingness to help with whatever I need goes above and beyond my expectations. I can see that she treats every member with the same friendly attitude and it really does make a difference. My only gripe is with the smell in the men's locker room... The Peak Studio should be torn down to make more space for other members to use. Members being allowed to use the room but not the equipment makes no sense at all and, as far as I know, Peak isn't even associated with Goodlife anymore.

Fantastic experience: Salle spacieuse, propre et très bien équipée. Staff souriant et disponible. Le pass journée est idéal quand on est de passage!

Fantastic experience: I love this gym nice and fairly big I go around 1 ish and it’s not packed at all! Also go to Lion if you want a membership he’s very transparent with the memberships and gave me a special discount just for me on personal training!!

Fantastic experience: Such a great place to workout! All the employees make it so welcoming and fun! Especially the front desk attendant Emily

Fantastic experience: Awesome place to workout! Franck is awesome, and I recommend him to anyone looking for some personal training. He has a plethora of knowledge on technique, form, and maximizing gains. They really ask great questions and make wonderful suggestions. I am genuinely surprised and happy I chose this Goodlife. Highly recommend

Negative experience: This total review is based on the value of getting a Goodlife membership which has dropped a lot in the last few years and unfortunately it looks like I will not be renewing. I go to this location occasionally. I've been a member since 2016 or so. I used to tell friends and colleagues to sign up, but no longer. They are now asking 62% more than the prices two years ago, and it seems unreasonable to blame inflation for this. In exchange for these hundreds of dollars extra per year, they added... "on-demand" videos for working out at home, which is useless because if you wanted to work out at home, you wouldn't need a gym membership. I think if you wanted these on-demand videos you could get better value elsewhere. These recent price increases are just absurd and at some point you just have to vote with your wallet I guess. For what they are asking you could start buying your own stuff, or go to a different gym. For this specific location, I would say it seems a bit small, and a huge chunk of area is saved for personal training, but they cram a lot into there. There are these blue/purple lights around which is either cool and modern or a bit much, depending on your vibe. There are four racks which is pretty good for the space. The staff and people have seemed friendly and nice, and put weights back, and are good with sharing space when needed. I do like that it is in a mall with easy access to the O-train, so it is easy to be efficient and do other things before/after a workout. This location has tended to be open during holidays which is good as other locations tend to be closed.

Negative experience: I was charged an extra $25 fee just because I changed my bank account and didn't notify the gym about that immediately. This is a total rip-off!

Negative experience: Be very careful if you go at night, on Thursday I was there and I left my backpack in the locker section like every time I go, I put a padlock and went to do my routine and when I returned I realized that someone had stolen my backpack. The worst thing is that the person in charge that night was not professional enough to help me find it. The next day they found her without my cell phone and with a theft of my credit card for 250 dollars and the only solution they gave me was to sell me a padlock that they have in the establishment

Negative experience: I call on the phone and they barely answer me and they ask me not to talk on the phone and that I have have to go to their place to talk. what is the point of having a phone number. Very bad impression from the first seconds on the phone. I will look elsewhere.

Negative experience: Has weights. Is often very busy at peak times. Cancellation policy is set up in a scummy way so that, even though I gave my cancellation order nearly a month in advance of when they said they could cancel it, I was still charged (at full price) two days before the cancellation date.

Negative experience: The gym itself is ok. Lowkey small for the amount of people it accomodates. The workers promissed one thing and did another completely different. I was told I had to let them know 15 days before canceling to avoid having to pay an extra half a month and so I did. When I did they said I had to actually let them know a MONTH before and I would have to pay. Moreover, I was charged in a different way I was said I would be, what ended up causing me problems within bank account and making me spend even more money

Fantastic experience: I was a member before becoming an associate. I ended my membership at different clubs three times before signing up here. Even though the gym is smaller than most co-ed GoodLife's in the surrounding area. Rideau has always had a great vibe and having no windows helps me stay focused on getting my workout in. I never get distracted by the outside world. The staff are always great, gym is tidy, and the member base is diverse and friendly. Personal Trainers are knowledgable, helpful and charismatic. I have worked out and worked in many GoodLife's in the city, but Rideau will always be my home club.

Fantastic experience: I’d love to compliment Bridget from the Front Desk for always being so kind, helpful and bubbly. I attend Goodlife’s Body Attack classes in the early mornings and considering that I am still half asleep and grumpy, Bridget always welcomes me, and others, with a positive attitude and smile. Definitely makes a rough morning a whole lot better!

Fantastic experience: Incredible and extraordinary environment..I love this place 5 stars for sure

Fantastic experience: A convenient & relatively big gym at the CF Rideau!

Fantastic experience: The staff is great ! The gym is clean and well maintained.

Negative experience: Partager et ils m'ont dit que Joseph

Negative experience: 53 minutes past 8 and the doors are not opened. It clearly says on the door holiday hours 8-6pm. We are about a dozen waiting outside. Some have left because they got tired waiting. The sad part it is not the first time.

Positive experience: It’s is of decent size and clean

Fantastic experience: Friendly staff and clean equipment

Fantastic experience: Well equipped gym.

Fantastic experience: Amazing gym, love the group classes, I am here multiple times each week. So motivating and fun!

Fantastic experience: My favorite gym. Nice place to workout with complete equipments and a good shower room. Accessible gym. Knowledgeable, friendly and helpful coach...

Negative experience: Schedule update in google maps would help people not to come after 6PM on Saturday and Sunday at this center. It is wastes time and energy to find out it’s closed after coming here.

Positive experience: Great location in the mall. Needs more space for dynamic movements and free weights. However those looking for 1 on 1 work, there is a massive personal training area which is the best at any GoodLife I have seen so far.

Negative experience: Rude staff claimed the gym floor closes 15 minutes before it actually does :). His approach to talking with paying customers was threatening and unnecessarily rude. Made the experience super uncomfortable.

Fantastic experience: Pretty valid gym. The gym bros here are all nice, especially my boy James reppin’ the Bieber drip. 10/10 staff, never ran into any issue with any of them. The only issue that comes to mind is the size of the gym, it’s lowkey kind of small. But I never found that to be an issue because even though it’s not the biggest gym, they got a fat amount of different machines and what not that you can do before one of the squat racks are free (they have four squat racks).

Fantastic experience: Goodlife Rideau is my home gym because the staff know me by name and are so welcoming. Bridget at reception always gives me a nice big hotel towel. Love my good life.

Positive experience: heres a 4* to help you balance out the recent 2 star from Zain Bhanji, he likes to attack business' don't mind him. spread the love!

Negative experience: Rude and unaccommodating staff

Fantastic experience: Best club

Positive experience: Friendly staff, decent gym when not crowded

Fantastic experience: Home ground

Fantastic experience: I have had a great experience working with Dustin Brogaard. He is kind, hardworking and very knowledgable. He's a valuable asset to the Rideau Centre team!

Fantastic experience: Amazing gym with very kind trainers.

Fantastic experience: The gym is pretty good in compare to space, and even the equipment is in great condition. Just too busy in the evening time between 5 pm and 6 pm. However, the staff and trainers are friendly and professional.

Fantastic experience: Always had a great experience there. The staff have always been friendly. Also Scott Jen is very handsome. All trainers should be more like him

Fantastic experience: I have been a Goodlife member for over 20 years, and participated in many fitness classes. I have to say a huge thanks to the team at Rideau Centre, they are phenomenal! Starting with Lucas the manager, who ensure that the club is always very clean and bathrooms spotless and tidy. The entire team is extremely friendly all always available for questions if requested, and always a smile to say hello and thank you on your way out. As I am aging I have many injuries that keep me from my fitness goals, including playing sports. Injuries like Herniated disc, and bad shoulders. Sadly due to injuries I have had to stop soccer and hockey. Many people have recommended Yoga, and in fairness I did try many times but quite frankly found it a waste of an hour. That is until I found some of the Yoga instructors at Goodlife. There are a number of very good ones there, but I must pay a huge gratitude to Stacey B, and Helena, who are exceptional. They completely understands some of the injures very well, and explains how the Classes can and will improve the injuries. So Well in fact thanks to her and her classes, I am back playing sports regularly, and has helped me manage many of my chronic pain, and help me enjoy life with much less stress and pain. And all completely in a healthy and natural environment . I cannot say enough good things, and if you suffer from chronic pain, I strongly encourage that you give natural remedy a honest effort. It may not happen overnight but if you stick to it I can assure you, you will be much better off for it. While I am at it, the body flow with Norah and Eric, and the Core classes with Stephanie are all excellent and deserve the same praise. A huge thank you to all those instructors and to the ones that I have also enjoyed but forgot to mention

Fantastic experience: Great selection of training facilities and machines, wonderful customer service and a great attention and care to their clients. I have received, as of now, an amazing service from this location; I would definitely recommend GoodLife Fitness Ottawa Rideau to anyone who wants to have access to a great gym with a vast selection of training equipments.

Negative experience: Why is there a picture walkthrough of the change rooms on Google while people are using the facility? Are there not rules against photography? Concerning.

Positive experience: Very convenient for downtown living. Mediocre gym selection, but well maintained

Fantastic experience: Although gym is a bit small , but staff here is really great . They are quite friendly and helpful

Positive experience: A lot smaller than I remember but they definitely renovated the place since I was last here several years ago. A chunk of the space is now reserved for their personal training and their CrossFit equivalent. If you’re visiting Ottawa, just go to Landsdowne instead. Parking here is atrocious unless you’re also doing some shopping.

Fantastic experience: Great gym love it been going for years

Positive experience: This is a good place to workout. Pleasant environment and equipment, however when it gets crowded, you have to wait or change what you wanted to do. Despite all good factors, few closets are available, and ironically it is less than the capacity even in Covid-19 time. One time I couldn't find a closet and ask for space; they told me to carry my stuff with me, that wasn't good. Another reason that I cancel my membership is the bad behavior of some staff. After working out for 12 years, I hadn't seen such a bad attitude. Also, some personal trainers give you a hard time during the workout. You cannot go to their specific area, but they can come and use the equipment for a long time. Sometimes, several personal trainers in the main area work with their clients, and you can't find a free machine to work out.

Fantastic experience: Well maintained gym.

Negative experience: Broken water stations for 3 months - the sign that says "maintenance" been on it for months.. Very little number of lockers open - couldnt put my stuff. Not worth the money at all since its very inconvenient. No one cares. Absent management. Basically a scam

Negative experience: I have been a member for 17 years. When the virus hit in mid March I received an e mail stating that all automatic withdrawals were suspended and would remain suspended throughout the duration of the lockdown and would only restart if I chose to do so. I did not feel at all comfortable going to the gym. Goodlife Fitness then restarted withdrawals without my knowledge and consent. They charged me for a service that I could not use! they were sneaky and I didn't notice for a couple of months. I wrote an e mail complaining and asked for my money back. They sent me a form letter suspending my membership for 1 month knowing that the GYM IS CLOSED!! The same day they took another payment from my account!!! I am livid. No one answers the phone or e mails and I want to cancel permanently and want every cent returned to me. I sent many e mails but absolutely no response. A terrible place. I will get my money back. I'll work out at home screw these grifters!

Positive experience: The staff was really good. They are taking utmost care to keep the premise clean. Additionally, the clients including me also ensured to wipe everything before and after use.

Negative experience: Its a pretty clean although it gets very crowded at times. The gym lacks lots of equipment and is very small. The overall layout is terrible after the renovations.

Negative experience: Bought a 24 hour gym pass for there a few weeks ago for $20 (which is already way too much) and they said they wouldn't honour it for that location though I was.told any would take it. Rude manager who didn't try to help at all. Always busy and cramped in there, 10/10 would not go back.

Positive experience: Not my favorite but still I enjoy it! The staff is great, they got what you need for a good workout! I love their personal training area