Fit4Less

Negative experience: I have been coming to this gym for over 6 months now. I would like to bring a few things to management notice. 1. Washrooms are really dirty. It looks like they have not been cleaned up. 2. There are many areas that require regular cleaning for example. Some gap between 2 mat joint, that's really dirty, you can clearly see dust and other web developed over time. 3. Gym equipment is generally having more bacteria, regularly cleaned by staff would be nice. 4. Especially during Weekends everything becomes more dirty. Please management, as many people have joined this gym in past few months especially after August, but don't see any improvements in cleaning please make sure cleaning goes with the flow as well, hygiene is what we need while focusing on our health. Thanks I can send you photos if you need, just not posting it here. Please it's a request from me and my other 4 friends to work on this. Otherwise we need to look for other options in near future. Thanks

Negative experience: 2 stars just for the fact that machine selection is good, but cleanliness is worse than any gym I've seen. As of writing this, the mens change room hasn't been cleaned in over a week. Garbage overflowing, trash all over the floor. Equipment usually takes over a week to repair as well. Would be a 5-star if staff actually put effort into maintaining the place.

Negative experience: Hi! I have been trying to get in touch with the manager at this location but it has been no success. I have sent multiple emails and have gotten no response, every time I visit the gym she is never there even though the staff told me her hours are 9-5. But otherwise, this gym is great for the price with lots of equipment and very friendly staff. Just wish they would do something about the management.

Fantastic experience: Great gym! Always clean and has a good range of equipment. The staff is amazing, but especially Christina, I’ve had nothing but stellar experiences with her. Highly recommend!!

Fantastic experience: Naveed is a superb employee. Definition of professional. He’s always greeting people, with a friendly smile. Whenever the paper towels are empty, he’s there to replace them. The gym is always clean. The rest of the staff is also very helpful!

Positive experience: Love the gym. You get 2 floors. Bigger than most fit4less gyms. It's pretty much Goodlife Fitness layout. The black card area has a big space too. One thing I noticed though is that there's always a broken equipment.

Fantastic experience: Good gym, has everything you need. Shootout to Nav and Jos! I'm down 20 lbs this year, but I'm more proud that Nav and Jos know my name, and say hi to me when I arrive. I feel like a regular, a recognized member of the gym. The gym has a great culture. The staff are very friendly and supportive, and everyone cleans up after themselves.

Positive experience: It's a good gym cheap and very big. Has two V I P rooms. House keeping of the washrooms and refilling spray bottles and paper towels need to be done more often but it's usually a mess because no one works on weekends I am guessing??

Positive experience: Nice and cool environment for gym

Positive experience: One of the better fit4less in terms of equipment, though only if you have the black card membership, otherwise the equipment is pretty limited. Does get pretty busy during peak hours, but that’s to be expected. Change rooms are spacious and pretty nice, but could use some more cleaning.

Fantastic experience: I love this gym, best in Guelph.

Positive experience: Great gym but the water tastes like absolute garbage it’s genuinely so bad and salty

Fantastic experience: Good gym, its got a main floor and a basement with a bunch of variety in weight rooms, machines, stretching areas, etc. The staff are pleasant and helpful. Gym is usually clean especially since I go during peak hours.

Fantastic experience: Really spacious location. Has enough machines and good amount of stretching mats either upstairs or downstairs.

Negative experience: They ask 30$ to stop membership...

Fantastic experience: I had a great experience with Yvonne! She was so sweet, gave me a great tour and had an amazing attitude!!

Negative experience: No space for warm up and no boxing kits

Positive experience: It's fine for the price My only wish is for a hack squat machine!

Fantastic experience: Almost 7 months straight in this gym, no issues at all even at basic plan, 5 starts but in non staff hours the tissues are always out. Peace

Fantastic experience: It's a good no frills place to get exactly what you want, a workout!

Fantastic experience: Love it!!!!

Fantastic experience: Been here for lot of time now and love it

Negative experience: Worst service ever i experience, i have a membership but my brother doesnt have. We asked front desk if he can get a free trial after that he can think to get a membership, but one of their staff said we dont have any free trials you can do workout on 29th feb instead which is free day workout. They didnt allow me to workout or not even to use treadmills for half an hour because i am already in club. I was sitting in the waiting area until my brother finish his workout. When i was sitting there they were starring at me but didnt show any sympathy, and no humanity towards their client. I didnt had experience like this before.

Fantastic experience: This is a very good gym. It is not over crowded at the right time. I would suggest the Black Membership.

Negative experience: Terrible place! I've switched to a different.

Negative experience: I've had a terrible experience with the staff member Christina! Yesterday, I was waiting for 30 mins to get a staff member to turn on the message chair for 10 mins after my workout, and no one was there! And today again, no one was there. I was there from 10:45am to 12:30pm. I set the timer to 10 mins and punched in my card. When I went to use the message chair, the staff member Christina came out after yelling at me loudly, in a very unprofessional demeaning manner, asking me to leave the gym. I was asking her what the issue was and why she was talking to me that way. She said you, she can't use the message chair after hours! And I was there at there at 10:45am. She then attempted to say I was calling my manager. I said, "Please do so, I'd like to speak to them. I then asked what her managers name was, and she didn't want to give their name out. There is no sign there that says you can't you tge message chair. If this was the case, I would not have used it. I will be filling for a law suit, if this gym does not take it appropriate to train their staff or find another employee to replace Christina. I will be speaking with the manager and finding out what action they will take. I wish I had something positive to say, I had a terrible experience, and everyone should know.

Fantastic experience: Everything is great every member has great manners , staff is amazing, equipment is always being maintained. SUGGESTION:- Buy more new hooks

Fantastic experience: Great place to workout! I love it!

Fantastic experience: The gym is always very well maintained and I always find the equipment where it should be and I’m glad the staff are very nice and helpful

Negative experience: The gym itself has always been clean and the staff has been great but unless you want to work out between 11pm and 5 am it's not going to work. There is always a long wait for equipment. It appears to be students coming in groups. They use the machines when sit scrolling on their phones at the machines for 10-20 minutes and I can never get use of them. It's becone that I am spending money on a membership to use a treadmill. I'm disappointed cause my gym time was always my favorite time and now it's just an annoyance. Much better when you had to reserve time and had time limits.. ateats then you can get your complete workout in

Fantastic experience: The best gym in town, I have never seen such a well maintained gym for under 20 dollars a month. The manager here is very helpful and works very hard to keep the place clean.

Negative experience: I had given it 4 stars when I started using these facilities. Today if I could give It! 1/2 star would be enough. equipment to do a workout 80% recommended. but the place is very dirty, they don't try to keep it clean. I agree that they give young people the opportunity to work. But they stay stuck in the staff room their entire shift. There is not a day that I’m training and I see them only at inside the staff room, no one cleans the bathrooms, bathrooms are disgusting. There is dirt in every corner of the gym. because they don't have a good manager. fit4 less is paying employees to be in the staff room. One more thing, the gym doesn’t have a good odor extraction system. since many people do not use deodorant and sometimes the bad smell is too much, this location has closed rooms.

Negative experience: Been a member of this gym since it was fit for less. The biggest problem facing the gym and why I am forced to cancel my membership is due to the simple fact that it has oversold memberships here and it has become way too difficult to workout here. Packed like you are in a club. It's ok if you don't have any real fitness goals and can wait 10-15 minutes for a piece of equipment

Negative experience: Fit4less was a great gym until management hired kids to run/clean the gym. Since being a member from re opening day the gym has been great, up until the past 3 months. Last time I looked there is an annual fee which pays for a clean and up to date gym so my question to fit4less management, when do you guys plan on teaching staff members how to clean.

Fantastic experience: I think this is the best in Guelph, for the price you pay, the amount of equipment and the way it was planned for the black card, it's amazing. Felt the showers and toilets could be much better in cleanliness. Been there from 5 years cant think of other gyms for this price. Truly can be fit for less.

Positive experience: I love this gym! Please have extra sanitary refills and paper towels available when in non staffed hours! Otherwise everything is great and literally no one bothers you

Fantastic experience: Great gym, super affordable. I'm actually motivated to go workout there

Negative experience: When i joined gym i paid $70 membership fees, so i can cancel anytime. Now when i moved to different city, i just request for cancellation my membership. They said again you need to pay for one month extra because its our policy. When someone not able to come and want to cancel and you are charging for no reason one month extra.

Fantastic experience: My experience at this gym was beautiful and will forever stay with me. I was very sore and wanted a hydro massage, the manager, I believe her name was tenya assisted me and complimented me and gave me life changing advice. Ever since, I have been physically and mentally stronger. Her efforts don’t go unnoticed. Thank you.

Positive experience: Joined and not able to enter there is no staff here

Fantastic experience: Well renovated. Staff seems to be helpful. Machines are always clean. Black card rooms are big enough to pull through your workout during busy hours.

Positive experience: Fairly clean and a lot of machines/space to work out. I noticed this morning almost all of the paper towel dispensers were empty to wipe down machines :( Hoping it was just an odd occurrence that they didn't have any refills. Had to end my workout early because I didn't want to continue using machines with nothing to wipe down afterwards.

Fantastic experience: I was taking my dog to the vet several months ago and unfortunately had to put him down.. My best friend of 14 years just gone in an instant. Needless to say, I was absolutely devastated. Barely holding myself together I began to wander through the parking lot in a daze. I abruptly started to projectile vomit so I rushed to the garbage bin out in front of fit4less as to not make a scene. It was horrific. Years of pent up sorrow and shame pouring out of my mouth, nose and eyes, the acidic pain of the liquid sick being the only thing keeping me conscious and aware of the agony of the universe. After an eternity it finally stopped and I was able to breathe again. I looked up from the bin to see a kind man holding his hand against the glass to tell me everything was going to be okay. That man was Henry. I immediately forgot about my dog and signed up for fit4less. Now I'm jacked. Thanks Henry!

Fantastic experience: Very clean gym and the staff are awesome.

Fantastic experience: Henry helped me with my first time at a gym. What a great guy, probably the best gym employee I’ve met. I went from benching the bar to benching 315 in a 1 hour span. Legend

Fantastic experience: Staff are very friendly and accommodating, the gym is clean and has lots of different options of weights, and machines. Really great gym, and for all the services provided you can not beat the price.

Fantastic experience: one of the employees, Henry showed me around because I didn’t know anything at first and how things work. If your new ask for him definitely the best employee for newbies.

Positive experience: GREAT GYM . CHEAP PRICE. GREAT HOST'S ASWELL. Henry is my favorite!

Fantastic experience: Great facility and staff, especially Henry! I never thought as an 80 year old I would be able to bench 300 but because of his great help, I feel young once again! Missing out on a gem if you don’t workout here and meet him!

Fantastic experience: Great gym with fantastic staff, especially the young, handsome, man of asiatic decent, very helpful in getting an old man like me started at the gym

Fantastic experience: Great gym, good price friendly staff! Especially Henry ! Always glad to see him here as he’s always makes the mood better and helps with no questions asked !!

Fantastic experience: Great facility and very clean, also Henry was very welcoming and of great help! :)

Fantastic experience: Very well run gym. The equipment is pretty much all new and in great shape. The employees there are very helpful, Henry was especially helpful and is always in a great mood with a positive attitude.

Fantastic experience: Good clean environment and well priced memberships. Staff is excellent for me Henry has been a huge help with answering all my questions, he always is smiling and has great energy when I’m here.

Positive experience: Always clean, friendly staff, good equipment

Negative experience: Unbelievable treatment to a brand new member, first interaction with staff. The young blond supervisor was snippy and unreasonable, someone was on a power trip. She refused to rectify the situation or ask for help when she knew she couldn’t do it. I asked to speak to the management, she refused. She was extremely rude. Sadly this is why gyms are dying off I hope this helps someone from wasting their money. She shouldn’t be the person you meet.

Positive experience: Decent gym. The price point is adequate. Just desired when you were on the massage equipment it wasn't facing the people working out.

Fantastic experience: Loved it, the best on a budget

Negative experience: One of the worst gym in town

Positive experience: I just joined there and I love it. Very clean and it has everything I need. I would give it 5 stars but what is up with the showers? It takes 3 to 5 minutes for the water to get body temperature warm and then the water fluctuates from warm to cool. I don't get it. I notice that most members know this is an issue because when they come into the change room they go right to the showers, turn them on and then go back to their locker to get ready for their shower. Is the water heater across the street?

Negative experience: Barely even went there because it was always over crowded canceled my membership within 10 days after getting it yet I've already been charged twice after cancelling even said they won't pull anything out of my account yet they did now I see why so many reviews are about fit4less just taking money out of people's account with no care in the world if your desperate and are ok with an overcrowded gym that's only 11 bi weekly go crazy but I'm definitely never going back

Negative experience: Quite disappointed. Went for my first workout at the Guelph location, black card room was closed for repairs ( I understand things break but some notice would be nice), the sauna was nailed shut, the showers are not available after staffed hours. Nothing on the website about that either, same deal with the hydro massage beds. Probably going to cancel membership after 1 visit.

Negative experience: Stole my money

Fantastic experience: With top-notch and a friendly atmosphere, it's easy to see why this gym deserves a 5-star rating. I highly recommend Fit4less to anyone looking for a great workout experience. With the flooding so it was fully renewed so it was clean and with some new equipment.

Fantastic experience: I am not sure where the negativity outside the abnormally long restoration process is coming from. It is $10 biweekly gym membership, there is TV, lighting, a place to go 1 or 2 at, sanitizer, water, and a roof. I personally think this is a great deal considering it is available 24 hours. Place is clean it self. I did not see anything bad in terms of presentation here today, looked very nice.

Negative experience: I was excited to join this gym facility knowing that it was newly renovated and structured. I did the free trial but was not able to enter the back room, I liked what I saw upstairs so i joined not knowing when I entered the black room all I smelt was sewage and so did the women's washroom. I was also told that the males washroom and all the urinals are closed off and have been since opening day. I don't understand why there is no wifi downstairs.....

Positive experience: Lot of equipments but lack of staff. Expecting better service.

Negative experience: (UPDATE: none of this has been fixed, no refund and my account was charged again)Manager seems like he doesn’t know what he’s doing.. like at all. Called multiple times to cancel my membership as I couldn’t online while it was closed for the year and during the time I had moved over an hour away. I called when they reopened and the manager himself canceled my membership, the payment still came out and I once again had to call him. He said it would be refunded automatically(still has not) My friend ran into the same situation, when she was charged after cancelling, it was refunded instantly but this is a bank account she doesn’t use and therefore received a $45 nsf. Manager doesn’t care, remained professional but in no means whatsoever nice.

Negative experience: We were a member of fit4less in Guelph. The gym was closed for 10 months, then a week after it opens 3 payments tried to come out of my account, for myself, my husband and my daughter, without notice. I spoke with the manager and he was not very accommodating, so we canceled our memberships!

Negative experience: Took the money for 12 months and closed for 10 months. Now the only option is to take the extension or let the money go to garbage. According to the general manager David it is my problem that I took the membership somewhere else because they were closed and mentioned I should have waited because they would have given me an extension anyways. So Fit4less now decide whether a person can go to the gym or not based on when they will open. Never heard a gym being closed for 10 months due to a storm. All other businesses were up in a few days. Pathetic service and stealing money from people. Please do not sign up here. Update: Already sent multiple msgs on social media but no response. Stop sending automated msgs without actually responding or resolving the issue.

Negative experience: Was always dirty, but hey it had what you needed for 12$ bi weekly, can't complain about that. However they had some roof damage during a storm 10 months ago. 10 months. They are still closed. They've given a measly 2 updates in 10 months. I've seen restaurants in guelph go from a parking lot to a fully open 300 seat restaurant in the same time it takes fit4less to fail to fix a roof. Also they won't even let you cancel your membership until they're open... how scummy is that? Conveniently they offer to move us to goodlife fitness which happens to be tripple the price. (Worth it though, awesome gym) Anyway, you guys truly suck. I'd be embarrassed to be a manager or member of a company that truly does not care about its members.

Negative experience: Terrible communication throughout this closure. We want answers!!

Negative experience: It’ll be a year in may its been closed … a full Reno doesn’t take 8 months plus

Negative experience: What is going on honestly? No excuse it’s not open yet

Negative experience: Would you please remove the Edinburgh, Guelph location from Google and your website? This location has been closed for over 2 years and once we sign up for membership on your website, we are not allowed to cancel it. Please update Google and your website. Thank you!

Negative experience: Now pushing your "reopening" back again to 2023. Complete joke of an organization.

Negative experience: When is this location re-opening? There’s been no communication about when and it’s incredibly frustrating

Negative experience: closed for almost 2 years. They don't let you cancel the membership and now that it's finally open (with no notice or announcement to their customers) the inside is exactly the same with no change.

Negative experience: Has been closed for what feels like a year with little to no communication.

Negative experience: Come on guys, hurry up. Why is it taking so long for this gym to reopen?

Negative experience: Goodlife cant be trusted! The gym was too good to be true

Negative experience: They've been closed for 2 months now with no communication whatsoever.

Negative experience: It's been over 5 months and still no communication, how do I go about a refund/ termination of my membership?

Negative experience: Been closed for months because of damage from a storm, with little updates on when reopening will occur. If the GoodLife/fitforless company really cared about our health they would let us use the GoodLife gyms during this closure. People use the gym for mental health and I can’t believe they haven’t given us more options. Many people are suffering because of this closure. Don’t wanna be a member at this gym/company anymore.

Negative experience: Been closed for months with no updates ! Partnered with GoodLife but won’t give us access to their gyms here in Guelph (3 good life’s) while the one fit for less is closed for repairs. There is no information stating they are closed on the website either . Terrible

Negative experience: After signing up in the reopening after Covid. The machines were filthy, heavy dust and dirt on equipment while the employee just stood at the front not cleaning anything. Ppl using the machines didn't wipe them down afterwards. Regret buying a year membership, even sent the company pictures of the equipment with no response.

Positive experience: Good equipment and costumer service

Fantastic experience: Extremely affordable gym, clean with lots of equipment. Staff is always friendly l.

Positive experience: Good place. Plus one for cleanliness

Fantastic experience: Has what I need, close to where I live. Nothing to really complain about here.

Negative experience: Honestly, I just go to fit4less for the prices. If you’re someone who cares about a clean gym don’t go here. The bathroom is never clean, there mold on the water fountain, the floors aren’t clean, the equipment isn’t wiped down and to be frank, the gym doesn’t smell good either. Cleanliness definitely isn’t there number one priority so if it’s yours don’t go here.

Positive experience: It's ok ... good thing about this location it has the black area separate so one can be a bit isolated if that's your thing. Otherwise equipment selection normal maybe even basic ...

Fantastic experience: Friendly team and good place to work out.

Negative experience: I’ve been coming here for years. The staff used to be great at cleaning, but for the last year or so they’ve completely dropped the ball. Always 2 staff members at the front desk socializing / on their phones, never see them cleaning. Floors are gross, paper towel everywhere not picked up, bathrooms unattended too, and overall dusty. Not sure what happened. Cleaning at a gym is a top priority. The burlington location is always kept clean compared to the Guelph location.

Fantastic experience: Love this gym. Has everything you need & more. Do your workout and go home . Simple ..

Fantastic experience: Great staff and well equipped for just $14 BW.

Negative experience: Too much crowd

Fantastic experience: Love this gym. Always friendly workers there.

Fantastic experience: So far, excellent ...thank you staff ! there's a broke cloth hook in male showers stall that has not been replaced, Shower hooks replace...thank you

Positive experience: It has all the equipment needed. And it’s rates are lower compared to any other gym in guelph. Great place for experience with positive environment. Loved the place.