GoodLife Fitness Ottawa St. Laurent Centre

Positive experience: Great gym and great staff, but broken equipment takes too long to get repaired.

Negative experience: Terrible experience with GoodLife Fitness. They took $45.19 out of my account and then claimed they couldn’t see it in their system, even though I showed them proof of the charge with ‘GoodLife Fitness’ clearly on it. Instead of resolving the issue, they told me to contact my bank. Their customer service is the worst—I explained my situation to five different employees, and each gave me a different excuse for why they wouldn’t refund me. Save your money and avoid this gym! They responded to my review, telling me to contact the exact same number, which is the team that already refused to provide me a refund. Absolute Joke!

Negative experience: Where do I begin: - 3/4 of the people who come here don't wipe down their equipment; - plates, Dumbells and kettle bells are everywhere-- no one apparently wants to put anything away; - the towels are littered everywhere but bins are located all over the place; - the overnight guy does nothing; -on weekends, four staff ( all gen z) sit at their front desk and patrol nothing. I've sent dozen emails to CORPORATE.office, to management but they are so afraid to lose customers that they allow people to run havoc on the place. Like... people who know better just leave the place in shambles. Oh... paper towels are littered everywhere.

Positive experience: It's big but crowded certain times

Fantastic experience: Love this location why is it not 24 hours ass advertised ? Maybe should change that .?

Positive experience: I enjoy a sauna after a work out and I was quite disappointed when I saw what was done with the benches in the sauna. It’s bad enough that there is no water allowed on sauna stones (which is completely ridiculous) but now they have removed the top bench where most of the heat is. Unbelievable.

Fantastic experience: I was nervous contemplating getting a gym membership and starting my weight loss journey, Elias at this location eased my mind and was very professional in helping me startup. He made me feel at home and I’ve been coming to this location for 1 month straight because of him. I lost 13 pounds and I’m very happy with ELIAS service!

Negative experience: For how much I pay for a membership here, customer service is not very keen on helping you look for things. I needed an ankle strap for a workout, I look everywhere and cannot find one. I go to customer service and ask if they have one , they open one drawer and say they don't, and tell me to go look somewhere else. As someone who has worked in retail, I physically get up and help someone look for something. I didn't end up finding the ankle strap. Goodlife is one of the most expensive gyms, and I think their customer service should be held to as high as a standard as their prices. I would like next time for someone to physically assist me on finding equipment I need

Fantastic experience: I am not a member of this club but i would be if I lived in Ottawa. I have to say a big thank you to Gareth to show me where the bank was and help me with my husband. It was very much appreciated. If all the staff are as nice and helpful it must be an amazing place to stay fit. Thank you again Gareth.

Fantastic experience: Staff is very polite and informative. Amanda is a wonderful person, she guided me through each and every equipment personally. She also signed me up for personal training and that was so helpful

Negative experience: After over 15 years of being a very loyal GL member, I had no choice but to move over to Movati. There are just too many things GL needs to work on - inadequate change room cleanliness; broken equipment that does not get repaired in a timely manner; the constantly broken or poor performing A/C; giving memberships to children, inundating the gym with kids who take up the equipment and don't know what they're doing; the list goes on. Dramatic decline in the overall experience over the past few years. In contrast, I'm thrilled with my Movati experience.

Fantastic experience: I saw the incident at Goodlife Gym with the disagreement at the squat rack. I was doing leg squats nearby while a group of five guys was using the rack for pull-ups, so I got a good view of what happened. A guy came over and asked how long they’d be, but instead of using another machine, he just waited around being passive aggressive and even ended up blocking my space. Later, I saw him arguing with the group, telling them to move even though there were other open spots. The gym wasn’t packed, and the group wasn’t wrong for using that rack, since the other areas weren’t ideal for pull-ups—they were either too low or would’ve disrupted others. A staff member did go over afterwards and spoke with the guy on the squat racks, after speaking with the. 5 and I think she handled it well by listening to both sides without taking sides . While things did escalate between the two parts , it didn’t turn into violence, and the staff kept things under control. It was a mix of poor gym etiquette from the guy who waited and rising tension from the group, but luckily, it didn’t go further.

Negative experience: This place condones violence if you are a regular. Had the misfortune of witnessing this incident tonight. There were 5-6 guys doing chin ups in the squat rack, and all others were taken. Another guy was waiting for a bit, and then asked them if he could use the rack because there were none available, but 5 other spots they could do chinups. They kinda just laughed at him and pushed back ,but he was persistant, and they let him use it. Here's where it gets interesting. As one of the chin up guys were leaving, he thought the other guy said something to him. The guy calmly said no, but the other guy didn't like the answer and basically got aggressive and wanted to fight him. His buddies had to pull him off and they walked to another spot to do their workouts. The dude just shrugged him off and started his workout. Well shortly after one of the staff (the short one with attitude) comes and talks to the group, then comes to see the guy in the squat rack. She said something like "hey hey, what happened" He told his side of the story, and her response was "Well now that i heard your side of the story, those guys are regulars and are allowed to use the equipment".No mention of the violent interaction. He started to defend himself, but she kept repeating it, and clearly wasn't interested in what he had to say. Someone else came over and stated if that's the case, don't have these signs by the squat rack telling you what to use them for. She basically told him to mind his own business and that she wasn't talking to him. He made some remark about it being stupid, she said something back, and then she walked away. That was it. 4-5 of us just looked at each other like "did that just happen". So its ok that the guy basically tried to fight the dude because he asked them to use the squat rack because he was a regular? There was no mention of it from the staff member to the guy who almost got jumped. He was the one that got in trouble for asking to use the equipment. Like, what??? My brain still can't process how that interaction went. Needless to say, the staff here are terrible. Well not all staff cause the day ones are nice and normal. But the night ones...all you get from them is attitute, they don't ever refill the paper towels, they are never walking around the gym to make sure things are full, clean, in order etc and apparently if you try to fight someone they will defend you if you come often enough So if you can put up with constant broken equipment (fix your smith machines for god's sake!), extra cardio from walking around the gym looking for a station with paper towel, staff with attitude problems and a potential knuckle sandwich for asking to use the equipment from valuable regulars (which as regulars, they should know how douchey it is to do chin ups in a squat rack), this is the place for you! Happy Lifting!

Fantastic experience: this is one of the only Goodlife’s in all of Ottawa that has some proper calisthenics equipments, it’s my go to gym for body weight exercises

Fantastic experience: Honestly, this is the best gym i've been to so far. I trained here for 2 months, 5 days a week. I never had anything to complain about. The staff is friendly, the personal trainers are great, there is a lot of equipment and machines, and it's always clean. Everything was perfect. Compared to GoodLife in NE Calgary, this gym is amazing. Everything is new and well maintained. In my opinion, it's the best gym in Ottawa

Fantastic experience: This place is fire! The staff are the best around! <3

Negative experience: My husband and I were initially impressed with GoodLife Fitness St. Laurent during our trial membership and were planning to sign up before it expired. However, a deeply troubling experience on August 18, 2024, changed our decision. At 5:30 pm, while I was in the sauna, an older lady entered and began harassing me because I was listening to my meditation on my phone. I understand that using a phone in the sauna might have been against the gym's policy, and as a new member, I recognize this as an oversight on my part. However, after she aggressively confronted me, l immediately put my phone and headphones back in my locker, hoping to diffuse the situation. Despite this, the woman continued to verbally abuse me, using foul language, and went so far as to report me to the staff. What was most disappointing was the staff's response-they completely disregarded the fact that I was being harassed with bad language, even after I brought it to their attention. Feeling unsupported and uncomfortable, I called my husband and left the gym, just one day before we were about to sign up for a full membership. This unfortunate experience has led us to reconsider joining GoodLife Fitness.

Negative experience: I subscribed to Landsdowne and I was told completely different information about the cancellation policy , not only by the person that signed me up but by two different people over the phone. No one in the club or administration took responsibility. They simply referred me to the club in Landsdowne, the club in landsdowne refer me to the offices. And like that.

Positive experience: This place needs a good make over... don't get me wrong, I love working out there..but I've noticed in the past year or so the quality of the equipment has gone down..a few machines that have been out of service STILL out of service after months of no maintenance...not as clean as it used to be... otherwise..great location staff is amazing ..one more thing .there is a piece of equipment as soon as u walk in to the training area (orange structure)..love it , only one piece of it that doesn't get use at all..is the one piece at the end of it that turns.. NOBODY uses that...it would be better if u guys get rid of it and place a straight bar across to do muscle ups..thank u

Negative experience: Absolutely disgusting. This is by far one of the worst gyms I’ve ever been to: many unnecessary machines but small free weights area and limited heavy dumbbells and benches. Employees are often rude with attitude.

Fantastic experience: Took a few training sessions with Connor and Jess. Very knowledgeable trainers would really recommend them. Thanks guys

Negative experience: I just changed gyms because almost every week I come at around 8:00 which is the opening time and I have to wait 10 to 20 minutes for the person who works to arrive, this is not a good look for the company, and maybe they should also try and care a little bit about their members to up their reputation

Negative experience: Staff are always late and on non 24 hours, I came at 8:00 and they arrived at 8:30, and they didn’t even apologize

Fantastic experience: Always clean! Good gym

Negative experience: They are getting more memberships daily but not adding any equipment for the amount of people that goes to workout. When a machine breaks will takes months before it gets fixed. Expensive membership if you don't have a corporate discount

Negative experience: I really enjoyed the start of my membership at this gym. However, the fact that key pieces of equipment like this V- Squat have been broke for almost 4 months is just unacceptable. I will also note that at least once a week, other members complain to me about the fact that the V-Squat is STILL BROKEN. Management, if you can't have a tech, fix the equipment in 6-8 weeks. It's a sign. You need to replace it. I have ONLY had good customer service experiences with Katherine and Connor. David Patchell-Evan's would be writing a similar review if he was attending this facility.

Negative experience: I’ve been going here for many years. More recently, I’ve been disappointed with the cleanliness and the customer service at this gym. The lockers are usually disgusting and the showers are full of mold. The weights area isn’t too busy and the machines are in good shape. Overall, this is a below average experience for a gym that can be improved by thoroughly cleaning the gym.

Positive experience: Nice, quality gym goodlife

Fantastic experience: I had the pleasure of meeting Daina. She is so friendly, kind, and accommodating. A wonderful smile, and I wish I could give her 5 STAR. She made me visit so pleasant and welcoming. Thank you

Negative experience: Im not sure if the management goes through review but the customer service of this club is worst. Specially the girls who are in there 7-8 PM. They will be sitting on top of desk and browsing mobile , they don’t even care to say Hi. They have got arrogant tone and don’t even bother helping customers out. I’m sorry to use these harsh words but it’s pathetic.

Negative experience: Vending machine charges twice for the price shown. Per the employee, GL fitness is not responsible. They should still ensure that the vending machines in the establishment are up to code, functional, and don't steal away their members money. Disappointed in the lack of care received when I pointed this out...thanks

Positive experience: I don't know what's going on with the sauna in the Women's Change Room but it's been unavailable for several months now. I have been going to other locations to use one but honestly it's starting to be inconvenient as St. Laurent is my preferable location. When will this be back and running??? Please keep in mind that your customers are paying services to access your amenities so it would be really appreciated if this is fixed soon!

Fantastic experience: Wanted to give a shout out to the early morning crew at St. Laurent. From Katherine’s warm welcome and Josee G’s body pump class they make the experience special. The St. Laurent club is exceptional based on individuals like Katherine and Josee.

Negative experience: Multiple thefts at this location and zero communication from management nor a follow up.

Positive experience: Big gym including nicely sized group class studio. Only downside is the parking lot. Almost always full, with an employee only section, which ridiculously makes you feel you're at a mall lot on boxing day... just don't expect to find a spot easily in the evening.

Fantastic experience: I am writing this as a humble note of appreciation for the outstanding customer service provided by Gareth Horton, Assistant manager at Goodlife St-Laurent Club (Ottawa). Gareth is truly an awesome customer service representative at Goodlife! I had enquired with some staff members (a number of times) about a fan which wasn't working for several months in the main group exercise class room. The one time I spoke with Gareth about this, he noted that he would look into it. Although I was skeptical at first that this would be taken care of (thinking of past experiences dealing with other staff members), Gareth indeed promptly made sure to address this. The next day, I was thrilled to see that there was (finally) a working fan in place! More recently, Goodlife team members kept saying that there was a clear lack of free hand weights in the group class room (true!). I quickly raised this with Gareth and barely a week later, this other query was addressed... in a jiffy. I always find him very pleasant to interact with. He clearly demonstrated that he has the ability to provide a resolution quickly. Employees like Gareth make all the difference in any organization. I appreciate and commend his excellent work ethic, very friendly approach, and top-notch customer service! Thank you, Gareth for all that you do! Your dedication, professionalism, and commitment to providing exceptional customer service are truly appreciated Goodlife Member

Fantastic experience: I recommend this gym. Well organized and it has everything you need. Amanda who assisted me helped a lot when I was enrolling. Very kind and helpful. Showed me around. Wherever you are Amanda keep doing you.

Positive experience: I'm not a fan of the company, so this review will be about the gym itself. I train at three different GoodLife gyms, depending on convenience. The St Laurent location is FAR superior to the Sparks St and Rideau locations. Great equipment. Not that bus when I go in the mornings. Equipment is rarely damaged. I'm pretty happy with it. Would be nice if the weekend hours were extended though, as I work weekends.

Positive experience: Très rapide

Negative experience: Late night front desk staff were on their phones and have AirPods in. I ask them if someone could help me since I didn’t have my key fob, but instead of helping she decided to be rude with me instead. Definitely isn’t a good representation of peak attitude and makes others that actually work hard look bad as well.

Positive experience: Great gym, clean equipment & great staff, only reason I wont give it 5 stars is because their hours are really hard to work with. Its advertised as a 24 hour gym but only actually is on Tuesday to Thursdays, 3 days out of 7… It just really isn’t good enough. As far as weekends goes, I always find myself going to a different gym because this one closes down at 6pm, i think it’d be great if it stayed open a little later.

Negative experience: J'aime bien jusqu'à maintenant. Ce que j'apprécie moins cependant, c'est que certains cours de groupe sont parfois annulés sans préavis. C'est arrivé deux fois en une seule semaine. C'est un peu ennuyeux quand on planifie un workout à notre horaire. Aujourd'hui, je modifie mon avis car hier, le gym a annulé le cours de groupe body Balance sans préavis. Les personnes inscrites dont moi-même se sont donc déplacées au gympour rien. Très décevant et frustrant quand on paie pour ce service. Je songe à annuler mon abonnement. Je m'attends à une forme de compensation pour réparer ce contretemps.

Negative experience: Overcrowded sometimes. Limited working hours on Fridays, Saturdays and Sundays. Isnt good enough for what they charge.

Fantastic experience: I'm so happy I signed up recently and must say I was very impressed with Gareth's above and beyond member service experience. No pressure, friendly and excellent service. He's a great man. Ask for him; he will assess your situation and share his genuine feedback and recommendations. I believe he also happens to be the assistant manager. Five stars for Gareth.

Negative experience: First time since becoming a member and turned to be a huge disaster. Be careful on what you put in your lockers. Even with a lock, we still experience a locker theft just yesterday, thief took all our cash.

Negative experience: Not actually 24hrs. (-1 star for that) Closes at 10pm on Friday, and staff locks up at 9.55 and kick you out. (-1 star) Opens 8am on Saturday and 6am on Monday. (-1 star) No windows. (-1 star). Surprisingly good functional area (+1 star), so 2 stars

Fantastic experience: Nice gym. Plenty of equipment. Lot of classes. Not an expensive gym in the city. Plenty of free parking

Fantastic experience: My sister and I have been coming here a few months now and we LOVE IT. All of the staff are so friendly they say hello and goodbye as you come and go and strike up conversation. We have a trainer named Felix and I highly recommend him! He is so excellent, he is bubly and happy and super intelligent he speaks 3 languages. He makes small talk and gets to know you while it not being awkward, we laugh and time flights by! With his help my sister and I have gotten SO STRONG . He has a different approach to working out and it works for me, I hope it works for you also! If you're looking for a trainer I highly recommend him, he makes sure every work out caters to you perfectly and your goals

Negative experience: I called to know about the facilities they have, but the lady on the phone doesn’t have patience at all, I am wondering how the staff that don’t have two minutes of patience to answer the queries of their customers offer good service!! The good is only in the branding

Fantastic experience: I've been visiting family for the last few days here in Ottawa and used this gym while visiting. I must say I am impressed with the amazing service from the staff from start to finish and the beautiful facility. Katherine was amazing to work with and welcomed me into the gym. She and the rest of the staff were always ready to help with a smile. The gym itself was very clean, with lots of different equipment in good working order. Overall I was super impressed with the staff and the facilities. 5 stars all day!

Fantastic experience: Great staff. Clean facility . Worth considering if you need a gym

Negative experience: It is unbearably hot in this gym. The AC does not work properly as soon as you pass the cardio machines. It is miserable and unfortunate because staff here are nice but the temperature is disgusting. Please fix it.

Positive experience: Gareth needs to be the manager of customer service. He does an outstanding job. The men's change room has been un barrible for the summer. I asked many times for a fan in the men's change room and finally Gareth took initiative and put a fan in the men's change room and it's now allot better. Not to mention his cleanliness for the work out areas.

Fantastic experience: Great people!

Positive experience: If they deduct a money from your account by mistake, that won't compensate or pay you back your money. P.s: that have called me and deposit into my account after several discussions, therefore I will changed my review from one star to three star

Negative experience: Decent gym but half the treadmills don’t work, they are either taped off or you have to find out for yourself that there’s an error code. No one puts back their weight in the right spot. You have to put your stuff at the equipment you want to use and then go find the right plates. And there’s some equipment that the person just leaves their plates on. You now have to put their weights away and then find your own.

Negative experience: Worst customer service. I subscribed for a personal training session and canceled it the next day in person. Apparently the employee didn’t cancel it successfully even though he said he did. And now I’m unable to get my refund because their employee messed up. In addition to the fitness manager being rude and ghosting me. They can enjoy my wasted subscription fees but they’ve definitely lost a customer.

Fantastic experience: Fantastic gym - always clean and good service when I arrive. Shout out to the nightshift lad, Ethan! That kid has so much energy during dead hours, it makes no sense but it's refreshing. I hope you guys treat him well and keep this kid around!

Fantastic experience: Good selection of equipment including squat racks and cardio, big cycling studio and big group studio area. Always clean and staff are always helpful and friendly. Personal trainers and group fitness instructors know their stuff and are always busy which is a good sign. Lots of parking is also a big plus! My only regret is not starting my personal fitness journey sooner!

Positive experience: Not the newest or most up to date good life but the staff and friendly and the bars are in good condition

Positive experience: Lots of equipment, great staff!

Fantastic experience: Been at St Laurent Shopping Centre GoodLife Fitness for the past 125day since Sat 14 Jan 2023, & have really enjoyed the Life Changing experience... Katherine has been Key to my success. If U wish & desire to have similar experience, please talk to her ASAP & she will get U started. St Laurent GoodLife is highly recommended & wish to Thanks them especially Katherine who is always there to help encourage & supportY You‼️

Fantastic experience: Loving the gym so far. I've been to a couple spots and this one is a great, clean facility with friendly staff. Amanda was very nice when she helped me get my membership. I am excited to keep going!

Fantastic experience: One of the best places in the world and the staff are fantastic.. I love working out here 5 stars for sure

Fantastic experience: I usually go to the same 3 GoodLife gyms in the Ottawa area and this is by far the most enjoyable. Katherine is there to greet you by name in the morning and always with a smile. She can always be seen cleaning and ensuring the place is immaculate and well stocked with paper towels in the dispensers, and regular towels at the front desk. Big thank you to Katherine and everyone at the St-Laurent location to make this a great place to workout.

Fantastic experience: We’ve been members of the GoodLife for several years. We’re freezing our membership for a few months during the summer. We wanted to throw kudos to the morning greeters at the front desk, Catherine and Connor. We find them cheerful, congenial and personable. There is also a personal trainer, Jessica, who is very energetic and kind. She is very enthusiastic and attentive to her clients!

Fantastic experience: Great place to workout. Staff are great. Katherine is amazing.

Fantastic experience: I love Norma's zumba classes so much. She's my number one instructor. I wish that she was teaching that class more than one's a week .❤️❤️

Fantastic experience: Nice gym , really clean, service towel , sauna , and shower

Fantastic experience: It's one of my favorite goodlife locations and great service.

Fantastic experience: Every time I enter this establishment I’m greeted and treated with the courtesy and respect that a member to any club should expect and deserve !the employees such as Nelly , Emily and Steven to name a few deserve much praise for their professional and courteous service they provide on a daily basis ! Fantastic staff at Clairview GoodLife makes one want to continue his membership for years to come !!!!

Positive experience: Excellent assortment of equipment (my focus is strength training) but they also have a separate cardio selection that always seems to have enough equipment such that not all the machines are in use.

Fantastic experience: One of my favorite GoodLife locations. The staff are friendly and happy to see you, especially Kate. Big smiles and super friendly. Always takes a moment out of her busy day to say hello and ask how you are. You can tell she really enjoys her job. I always recommend this location to friends.

Fantastic experience: Great customer service! Best experience and great environment. I had the opportunity of talking and asking questions to the desk motivator Elias. He was great. He was able to answer all of my questions with ease, definitely knew his stuff! Looking forward to continuing my journey here.

Positive experience: I'm on the Goodlife all access pass but I mainly go to the St Laurent location for hot yoga classes. The hot yoga room is definitely hotter than other studios for some reason . No complaints on my end :) Gym floor is pretty standard

Fantastic experience: I’m new here, and I really like it, and one of the most important reasons is the associates’ behaviour, Gareth and Trent are so patient and helpful.

Fantastic experience: Great gym, great staff. Katherine goes above and beyond. She is always keeping things clean with a positive outlook. I always see her cleaning the dust off the machines. 2 thumbs up!

Fantastic experience: Great gym, huge, never had an issue waiting for equipment. Zero complaints.

Negative experience: I went to this location for membership. The female staff behavior was really rude. All they like is to giggle with each other and gossip ,no professionalism. Not even deserve a single star.

Fantastic experience: This a shout out to Gareth at Goodlife Fitness for coming out in -24C to help me boost my truck. Thank you.

Negative experience: Place is a bit sketchy, machines are broken and locker rooms are always a mess and smelly.

Negative experience: The gym time shows 24hr for the monday to friday but it is never open when i show up. Today at 5:30 am in the morning the gym doors a closed and the board on the door shows 24hr.

Fantastic experience: The coach trainer Jonathan Smith is a very professional & confident sportive trainer with a very robust experience and a high level of expertise. I informed coach Jonathan about my goals and he explained to me in details the sportive training program & the exercises that I will do with a very patient & courteous manner. He reassured me that he will train me to meet my goals & fulfill my needs. He was helping me all the time to maintain the right position & the proper speed for each exercise also correcting me when I'm in wrong position and encouraging me to finish all the set of any exercise until the end. I enjoyed my time during the training and I feel a huge difference in my body, shape and muscles.

Negative experience: 2nd time this happens to me that the gym isn't open. Online Google suggests that the gym is open 24/4. Only to find out when I get here at 12:15 am on Monday... the gym is closed. Since August 2st the hours have changed to 6 am... then 24 hours until Friday. Why am I the one making this edit? It's been almost 4 months since. Update your times and keep them consistent. Very disappointed, hyped up on pre-workout right now and have no gym lol... Overall this location is fantastic! Would recommend... when it's open

Negative experience: Hours on door are misleading, advertise as a 24hr goodlife but close early on weekends

Negative experience: This is one of the most annoying gyms in Ottawa. They everything you need for a great workout experience, plenty of equipment and dumbbell racks and sauna, but they keep changing the hours of operation. There is advertising everywhere for it to be a 24 hour gym and they close at 6pm on weekends. Bring back the 24 hour schedule. MAKE GOODLIFE GREAT AGAIN.

Positive experience: Website very confusing keeps giving address of a different location when i want to search for goodlife fitness gyms in Ottawa

Fantastic experience: My happy place!

Positive experience: Love this gym maybe the most of all Ottawa, especially for the parking. Only downside is St-Laurent malls recent reputation…. But the gym has their own entrance which is nice

Negative experience: Aggressive hard sell, lots of pressure to add things to your contract you don't want, don't give you anything on writing as you're trying to decipher labyrinthine terms and conditions, constant pressure to sign and move on. But you get a 10 day grace period so at least you can change your mind when you realise it's just a Half decent gym, with overpriced personal trainers with excessively long contracts, no pool, and definitely not worth the front desk hassle and sales pitch.

Positive experience: The Goodlife Fitness club at St Laurent shopping mall is a reasonably clean, a little bit dated fitness club. I found that the staff clustered together a lot and mostly hung out at the front desk. I also noted that the Goodlife franchise really promotes individual trainers, this can be helpful for clients to optimize their workouts. The club is popular for cost sensitive customers. The facility is located in the basement in the South west corner of the St Laurent shopping mall besides the movie theater If you like my reviews, photos or videos why not pump up the muscles in your thumb all the way up.

Fantastic experience: Great machines and atmosphere!

Fantastic experience: Always enjoy my time here. Staff are great too. Shout out to Gabby. Very kind and always genuine when she greets me on my way in. Give that woman employee of the year!

Fantastic experience: Lots of equipment. Clean and efficient gym

Positive experience: why does this gym close SO early? Is there any chance of it being open till at least midnight or 24/7 as it used to be? Hours aside, this is an amazing gym!

Fantastic experience: Best gym in Ottawa by far. Friendly staff/management

Negative experience: It’s amazing how they don’t listen to their clients. Been telling them about multiple treadmills not functioning. There are atleast 5 treadmills that don’t speed up proportionally. Your still walking when the speed is set at 5. No one takes initiative to even mark them as dysfunctional, and have them fixed. COVID is a good excuse but being lazy and inefficient isn’t. Kindly give member their money’s worth. Please have atleast 8-10 functional treadmills.

Fantastic experience: Safe space to go! Great atmosphere. Plus you have the added safety of security closeby

Positive experience: It is unbearably hot in this gym, AC does not work at all. Edit: as of Oct'23 the AC is fixed and the temperature is good. Some machines have been broken for a while and don't seem to be getting fixed. The assisted dip/chin up has been broken for over a month and the single leg glute extension machine has been sticky and needing lubricant for 2-3 months now. You'll spent more energy pushing against rust and friction than the actual weight you select. Despite being reported, neither have been fixed. Edit: as of Oct'23 the glute thrust has been fixed! But the dip machine is totally broken

Fantastic experience: The staff here are very friendly and have done a great job of keeping the gym safe and clean during the pandemic.