GoodLife Fitness Ottawa Lansdowne Park

Positive experience: Nice setup. Be sure to lock EVERYTHING in your locker. I had my non gym shoes stolen

Fantastic experience: My favourite gym. Mike Fabbro’s hot yoga is incredible. The staff Maeve and Lilly are the best. Thank you for always making my visit excellent.

Negative experience: I was overcharged, and an employee who appeared to be Indian spent a long time checking but couldn’t provide me with an explanation. Instead, he assured me that he would send me an email with the details. I didn’t believe him at the time and felt like he was wasting my time, but since there were no other managers available, I had no choice but to leave and wait for his email. However, I’ve been waiting since summer and still haven’t received anything. Is this how GoodLife employees handle things, with no credibility?

Positive experience: Standard stuff. Staff seem nice. Too busy though compared to most locations. I get a good amount of steps in though, walking around trying to find equipment that isn't in use.

Negative experience: Can’t believe what I am experiencing. They did not let me into the gym for 2 months saying that I have to set an bank account without any detailed explanation and now they ask me to pay 150 dollors or they will take an legal action which is crazy. Head office staffs are never calling me back. Shame on you guys.

Fantastic experience: I was travelling from Toronto to the east coast by car and wanted to join a gym that I could access along the way. Ottawa was my first stop. Mave (maybe spelled Maeve) from Goodlife Lansdowne was totally awesome. Super spirited ‘can do’ attitude that any organization should have in a world increasingly full of apathy. She gave me a one month membership for my needs and was super transparent about how it works and when it comes to an end. More importantly I could see how liked and respected she was as many other regular customers came in whilst we spoke. They knew her by name, were excited to see her, and she knew their names. As for GoodLife…. I had never stepped in one before in my life. The equipment and size is great. Not just the Ottawa location but as I went to others along the way … having a symmetric experience has been great.

Positive experience: Always advertises 24h yet is barely open until 10 some nights. Other than that it’s a good gym.

Fantastic experience: Overall great gym. The staff have been nothing but great. Tamara has been helpful and very welcoming every visit. Keep up the good work!

Fantastic experience: The staff are always very welcoming and friendly!

Fantastic experience: Lovely and supportive staff! Love coming here for my workouts.

Positive experience: Nice gym, great location, however it's always very busy so it can be hard to get the machine you want. Staff doesn't greet you when you come in or leave, which I found a little strange compared to other Goodlifes.

Fantastic experience: I ain’t gonna lie this gym is amazing and has lots of equipment, it can get pretty busy between 2-5 but overall this gyn is amazing and has a good price

Fantastic experience: Micheal who teaches BodyAttack is fantastic!! I have been going to BodyAttack for 10 years and he is one of the best instructors ever

Fantastic experience: Large open area, a lot of equipment.

Fantastic experience: Madeline is great, she always greets everyone with a warm smile and she is very helpful. Great customer service! And great gym

Fantastic experience: Goodlife Lansdowne is my favorite gym in the city. The facilities are great and the staff members are friendly and helpful. A special shout out to Arny for making me and other members feel so welcome on our late night workouts on Wednesdays and Thursdays. Muchas gracias !!!

Fantastic experience: One of the best Goodlifes I’ve been to across Canada! Service is great. Prefer to go in the morning when it’s less busy. Always great to see Maeve in the mornings! Always provides the best service and a smile to greet you in the mornings!

Negative experience: The gym itself is great and the staff are friendly. I'm unsure if it's a training issue or management but I keep getting scammed with hidden fees and misinformation. Please read the contract thoroughly. I have cancelled my membership as management is unable to rectify freezing fees after I was told by staff there were no fees.

Fantastic experience: Elliott at the front desk was amazing! He greeted me with a warm smile, was super helpful with my questions, and made me feel right at home. His friendliness and efficiency made my gym visit great. Five stars!

Fantastic experience: Great location. Hot yoga classes with Boon (Saturdays and Tuesdays) are fantastic and well catered to all skill levels. Front desk is always welcoming and I have had some great experiences with them going above and beyond to be helpful. Tamara was able to help me reserve a spot for a guest as I wanted them to try out Boon’s class and that convenience meant a lot. Thank you!

Negative experience: Yesterday the gym closed at 10. I did not know that and stayed 5 minutes past changing. As I walked out of the change room I was told the gym closed at 10 and that next time I would have to talk to the manager about etiquette. This seemed excessive as there was no announcement to let me know the gym was closing.

Negative experience: I tried to cancelled and they wouldn't accept my cancellation. Then I called again and I was asked to pay for one more time, yet they charged me three more times. No one was able to help me or be responsible for this.

Fantastic experience: Best GoodLife in the city, hands down. Love coming here. S/O to Madeline for always greeting with that cute smile. Staff is friendly and chill. 10/10 spot!

Fantastic experience: Excellent location has everything you need, wonderful ambiance, nice members, staff very helpful

Fantastic experience: Great service overall! Maeve and Elliot at the front desk are super helpful. It was my first time going and they really helped me out.

Fantastic experience: Fantastic gym. Great staff. Always friendly and welcoming. Shout out to Maeve who in the blink of any eye increased the brightness on my phone so I can scan in faster:-) great equipment, water massage beds and a balanced atmosphere. Also very conveniently located in the same facility as whole foods. I was most surprised with free underground parking which makes it super convenient in a downtown location.

Fantastic experience: I’ve been a member for about five years. The staff become like family. Maeve at the front desk has gone above and beyond for me more times than I can count. From recognizing my stuff when I leave it behind by accident and putting my name on it, to lending me her own personal earphones when I forget mine, her customer service skills are unmatched.

Fantastic experience: The gym is absolutely the best! The machines are always clean and the staff SUPER friendlyyy.. SHOUT OUT TO Maeve, Janek and Chandler for being so welcoming and friendly!

Fantastic experience: Love the place! By far one of, if not THE, best GoodLife clubs in Ottawa. The staff, especially Aimee and Raj, at the front desk, make it so welcoming. There is another lady who’s always working the day shift and she is so nice. Usually I would go to the Rideau club, which is closest to me. But Aimee and Raj make the trip to landsdowne so worth it.

Fantastic experience: I love going Wednesday and Thursday nights because Arny is working! She's so genuinely friendly and nice to talk to, it makes going to the gym a great experience.

Fantastic experience: My favorite location to visit! Lizz and her team have created a friendly and welcoming environment; a place for people beginning their fitness journey, to those hoping to maximize their strength, to come together. Facilities are kept very clean and equipment is upto date. Would highly recommend using this center!

Fantastic experience: Aimee at the front desk is such a delight! My friends and I have gone to this location twice, and she’s been working both times! Starting your Sunday morning workout with such a friendly welcome is just the best!

Fantastic experience: I choose to stay with goodlife because lilly is amazing. Thank you

Negative experience: The front 2 girls (Madeline and some blonde hair girl) at this location are rude and unwelcoming. Makes it uncomfortable coming to this gym, having to put up with their cold attitude every single time you sign in. Please put some more friendly folk at the front desk.

Fantastic experience: Sending my thanks and love to Tamara who found my chain I had lost after many others couldn't find it themselves. Tamara was very friendly, Absolutely spectacular, 10/10 customer service. *Applause*

Fantastic experience: Hands down one of the best good life centres in Ottawa, was exceptionally impressed by Arny’s customer service getting me set up at the front desk. Great conversation and made the orientation very smooth :)

Fantastic experience: I am a longtime customer and every time I come into GoodLife Arny always gives me a warm welcome, helps me out when I need it, and is overall the best staff member at this location. She deserves a raise!!

Fantastic experience: I’ve had the best experiences here, the workers are super nice, I had the pleasure of being assisted by Rajan, from the moment I walked in he made me feel incredibly welcome with their warm and friendly demeanor. He went above and beyond to ensure I had everything I needed, answering all my questions with patience and a smile. Rajan’s professionalism and genuine care for customers truly stood out. Rajan is an asset to the team, and because of their exceptional service, I will definitely be returning. Highly recommend!

Positive experience: One of my favorite city gyms.

Fantastic experience: Amazing customer service from Tamara & Madeline. Always appreciate the good energy from them!

Fantastic experience: Emily at GoodLife Fitness Landsdowne is exceptional at her front desk role, consistently delivering exceptional customer service. She greets members warmly, addresses inquiries promptly, and efficiently manages check-ins and memberships. Her friendly demeanor and proactive approach significantly enhance the overall gym experience myself and others.

Positive experience: Good gym, friendly staff and people there but pretty busy during peak times

Positive experience: Used to go this gym, always super busy. The only good part is the great customer service by the front desk. This blonde girl, Emily is always super friendly and helpful. She registered me for my membership and explained the personal training options in depth! too bad I had to move to Quebec tho lol which has no GoodLife. Will miss landsdown goodlife.

Fantastic experience: I came into the gym quite scared and not knowing what program would work for me but the girl at the front desk Emily, helped me and picked the perfect program for me!! Thank you em!!

Negative experience: People here frequently don't wipe their equipment when they're done with it. This gym was absolutely ruined by free summers for teens. Staff seem clueless and disengaged.

Fantastic experience: I went in with questions about memberships and Emily answered them all, I’ve always been nervous about joining a gym but her kindness and general vibe made me feel more comfortable! If I decide to sign up I will definitely be wanting her help again!!

Fantastic experience: Tamarra was an absolute delight. A-1 service with a smile!

Fantastic experience: Awesome gym! Best location I’ve been to out of the Goodlife’s in Ottawa so far! Was having trouble with my app, and Emily at the front desk helped me out. 5 stars for her, and for the gym!

Positive experience: Staff is friendly, gym and equipment are kept very clean for the most part. It's in a popular location so you have to accept it's almost always busy and you'll have to wait for the equipment you want. Not sure why it's listed as a 24hr gym (it certainly isn't) - But they validate your parking which is nice. Would recommend.

Negative experience: the equipment is always broken, staff at the front were apologetic although it’s not their fault. Saw what looked like a manager go over and see them reprimanding staff right in front of members? Inappropriate. Later on saw an associate running to one of the rooms while in tears. If this is how the staff is treated I shouldn’t be surprised the equipment is broken. Your gym is supposed to be called goodlife? I don’t think so.

Negative experience: Pretty tired of their hours… They advertise being a 24hr gym, but close at 7pm friday, sat, and sunday. And for some reason they close 12am on mondays. This location should remove any mention of being open 24 hours or just fix their hours. When i asked about their l hours differing from other locations, they blamed covid. Honestly, businesses have been milking covid excuses for their lack of quality, care, and customer service and these ridiculous hours are a perfect example of that. How can you claim to be a 24hr gym and only offer those hours 3 out of 7 days a week?

Positive experience: Great gym with lots of modern equipment. The only thing that concerns me is the smell of car exhaust coming from the underground garage attached to the gym. Sometimes the doors are fully open and fumes can be smelled. Also, when using the massage chairs near those doors that smell lingers…. Can’t be good breathing those fumes in… might need to consider better air filtration..,

Negative experience: Nothing to do with the staff - they are great, always friendly and keep the gym clean at all times, but to whoever is responsible for the maintenance and repair of gym equipment…10 and counting cardio machines being out of order for weeks, and the rest running at half their power? Frustrating when you make the drive, get the underground parking, accept that the atmosphere is more of a fashion show than fitness centre, and after finally getting an open treadmill, it doesn’t work properly (speed 10 is hardly a brisk walk). It’s a busy gym, you have the funds to fix these machines quickly…. it’s disappointing to see it not be prioritized, anyone considering membership here should look elsewhere if their main goals are cardio-based. Edit: I should mention, I did speak with the staff about the treadmills and when I could expect them to be repaired, and I was told “it’s on the list”. So I took that as the most up to date information.

Fantastic experience: I wish there was an option for a 10 star review! I had the friendliest, most welcoming experience with Emily. She answered all 9000 of my questions without flaw, and made the whole process seamless. If there is a GoodLife MVP award, make sure it goes to her!

Negative experience: Just left the gym and the lady in the front desk this afternoon confirmed that the parking is valid for two hours for the gym members and she validate my ticket and she said you are going to be charge for any extra time after the two hours only the extra time after the two hour, when I left the parking ticket machine charged me 12$ when I asked the assistant person for the parking he said you have to pay it because you passed your two hours so your validation is not valid anymore and you are have to pay the full amount, I tried to explain to him what the lady said and he said is wrong and she should be cleared about it , again another location and another problem, very disappointed for this misunderstanding information, I’m not sure who’s paying my 12$ since I was told wrong information, the problem here when I called this location again the person in duty was confirming the same wrong information and there’s no manager or assistant manager or manager in duty to handle this situation…… not sure what to do anymore…

Positive experience: Time to review after being a member for a year at this location. Was it worth it? For me, no. When joining I was promised a personal training session. I requested a French speaking PT and preferably a female (but female was not necessary). They paired me up with an English speaking male with a slight language barrier. I was not comfortable so I requested the above. They never followed up with me. So, I never got it. Make sure if you join follow up with them. They need to follow through with all the added joining perks. Their GoodLife bags are also horribly made. The crossbody straps break off easily. Second, if you’re looking for towel service here, don’t get it. They are laundered in house and they do not absorb water. They are small sized (even if you get 2) and old. Third, I cannot comment on the classes as I was never enticed to go (yet I am a class goer). Plus, I’d suggest their cleaners check the showers often as there’s no body wash. Fourth, I spoke to many ex employees of GoodLife (small world) and many said how the environment is toxic, that there is drama and how coworkers hit on each other with unwelcome advances. For these reasons, I’ve decided to bring my business elsewhere.

Positive experience: Not super busy after 9pm great equipment

Positive experience: Not bad

Fantastic experience: Well planned gym and good crowd

Fantastic experience: Love the space and the location. Good mix of workout equipment and classes. Great staff. Emily, Lex and Maieve you toil really hard to keep the place spotless. Thank you!!!

Negative experience: I love the location, the space and the equipment at this gym. However, if you have a membership that includes towel service, it is the worse place to go. Their towels are grey and so worn, you cannot use them to dry yourself after the shower... Some locations have good or great towel quality, but at this location, it is horrible. I wrote twice to the club about this but no luck... I stop going to that club because I do not have the service I paid for.

Negative experience: The receptionist in the front desk today at around 6pm to 7pm threw the towel to my partner. She is extremey rude. I didn't have the chance to get her name but I can still remember her face. I hope everyone will be like EMMA who works in the morning she is so friendly made us feel at home and helped us with our needs.

Fantastic experience: Moved here from Toronto and gotta say, the way this gym is being maintained is really good and that's how it should be. The gym isn't crowded and even during peak hours, you'll always be able to do something without having to wait unless you're following a strict regimen. The staff are super friendly and the gym has a good vibe!

Positive experience: Good gym overall but a bit small. They validate parking (I think for two hours max). This location has lots of the weird machines that move your body as you use them

Positive experience: Good gym but very busy during the day. Would be great if it was open 24/7 on friday and weekend.

Fantastic experience: Two thumbs up for trainor Jay Barot. He is a highly experienced and knowledgable professional. Jay's unique intuitive nature and empathetic approach makes our workouts a pleasure and continue to help improve my well-being. Thank you Jay.

Negative experience: great facility but it’s only for Canadians unfortunately. disappointed that your membership policies are exclusionary to foreign travelers and undocumented folk. been paying for day passes for the past month on my visit - equivalent to multiple months on membership. but after learning I’d be here a bit longer - I attempted to sign up for a membership but the gym won’t accept my visa card/bank method of payment. embarrassing cause I’m prohibited to apply for a Canadian bank account in this country. but will day all the day passes though. this isn’t consistent w the guise of “care” you present. considering cancelling my registration all together, but I’m grateful for the assistance from your kind and very compassionate employee at the desk - Lilly (she deserves a raise)

Fantastic experience: This is my fave Goodlife location in Ottawa. Spacious and tons of natural light. Hot yoga room is great and the group fitness instructors are all super friendly .

Positive experience: This is a Goodlife location that I often enjoy working out at. The staff are always friendly, and the gym is always clean with a wide variety of amenities. I find that the music they play sometimes is a little loud and bleeds through into the music I'm trying to listen to on my headphones when I work out, however this is an issue I find is common amongst most goodlife locations.

Fantastic experience: My new go to gym!! in love with this place so clean and organized and all the staff were so friendly. Laila in particular was so outstanding she helped me with everything i needed and was honestly just the funniest person ever!! truly exceptional

Positive experience: Gym was great. Been a member for over 10 years and have even had my locker broken into and my truck stolen. Staff member totally ruined a great workout for my son and i. She wanted to see id even after i had my picture taken at the hazeldean location. Staff should be trained on how to treat the members who pay wages rent etc. Considered canceling the 3 memberships from my household because of mistreatment and lack of common sense. Spoke to the manager and agreed that it could have been handled in a better way. Appreciate the manager taking ownership of the gym and staff.

Negative experience: Been going here a long time but its turned into a bit of a daycare with groups of young highschoolers running around taking up all the machines. Sauna can get very unsanitary, needs regular cleaning. Have never seen a cleaner go in there. Day pass for guests is $28 plus tax, should be way less than that. Figure it out.

Fantastic experience: If you are a group class person, DO NOT miss Micheal's body balance on Fridays at 4:00. He is such a pro. + Evelyn's zumba on Mondays. Her class is on fire and she is so energetic as well.

Fantastic experience: Best GoodLife location in downtown Ottawa. Very spacious. Lots of natural light. Very friendly staff. And Jay is a great personal trainer.

Fantastic experience: Change room and showers are super clean!

Positive experience: Good gym with nice space, high up ceiling and nice staff. The bad part is that it is crowded, and they don't have more than 2 of the machines that everybody uses the most, so there's always lines on them. There is no policy regarding sharing equipment.

Negative experience: This gym doesn't know what it's vibe is.. If you want to watch The View and some CBC horse show while you workout this is your spot Maintenance is not so good, a lot of machines are down on any given day, can only really count on a few stair climbers being up at any given time

Negative experience: The staff there are mean. I arrived 35 minutes before closing time and the staff did not allow me to enter by blocking the entrance. Their excuse was they were afraid I would not leave at the closing time. If I would not leave, you can blame me for that. But if you didn't let me in during the opening hour that was your fault.

Positive experience: One of the Canada’s dominant long standing fitness clubs for a reason in such a transient business environment, congratulations to the owner/ managers !

Negative experience: Echoing what a few people have already shared: gym is randomly closed due to “staffing issues” . In the near 6 months I have been attending this gym, there have been 4 occasions where I have shown up just after 5 in the morning (on days where, according to the schedule, it should be open) and the gym has been closed. Sometimes there is a note on the door and sometimes there is nothing. With all of the promotional emails GoodLife sends out, it would be great to receive notifications when these staffing issues result in a closed gym (during hours that it should be open). It is incredibly frustrating to only find out that the gym is closed once you show up at the locked doors.

Fantastic experience: Big shout out to Emma on front desk, she is amazing, took her time to understand and fix my issue with my account. She was polite and professional, kind and patient. I appreciate your help Emma 5 ⭐️ star to you

Positive experience: Good gym , not really 24 hrs , don’t plan your day around it

Fantastic experience: I’ve never really felt the need to visit any other GoodLife gym. This place has a great atmosphere and a friendly staff. It does get busy during the evenings, and on weekends, however, I’ve always enjoyed working out here and never had a bad experience. Underground parking is free for 2hrs 10 minutes I believe. You can directly access the gym from the parking area which is always nice.

Fantastic experience: It's that time of year to renew my membership and what keeps me going back to Goodlife and especially the Lansdowne Park location is the helpfulness and friendliness of the front desk staff. Kudos to Lily, Aya, Emily and Riley and others!

Positive experience: Used to come here regularly. Somewhat conveniently located.

Negative experience: Gym has been randomly closing at 10pm on weekdays with no notice or explanation other than a hand written sign on the door. Avoid if you're someone who likes to workout at night. Especially since they close at 7 on weekends.

Positive experience: Great place. Expect this one time i said hello to the staff person and waved, then they just looked deep into my soul and didn't say anything. I don't see him anymore. The best part is when they see you coming and already know you are a member and say "come on in" or something like i am at home. I've been going for 4 years

Positive experience: Excellent fitness classes, friendly and helpful reception staff, well maintained equipment. Great gym overall.

Fantastic experience: Clean and not crazy busy all the time. Underground parking is nice too

Negative experience: Customer service is pretty bad. Feeling like the staff hates their job. Cleaning supplies are empty every time I go (6x a week for the last 2 yrs) Just not a great gym overall compared to other goodlife fitness in Ottawa

Fantastic experience: Spacious and clean with lots of equipment. Good vibes, younger crowd. Have never had a negative interaction here. Men’s locker room washroom usually is kinda rank, but it is what it is. Shoutout to Michael’s body pump class for always kicking my butt and giving me a weekly endorphin boost.

Fantastic experience: Clean gym and friendly staff, I really enjoy my time here. It's spacious and the machines are reasonably spaced.

Fantastic experience: Great location! Jaden, the assistant manager is very helpful and professional and attended to all my questions.

Fantastic experience: Visited this location for the first time today. Was greeted positively and when I had mentioned I've never been, was told and shown where everything was. Love the set up, lots of machines and areas to workout in so no shortage of options. Free parking and conveniently underground! Definitely going to make this my days off spot to get a workout in!

Fantastic experience: Josh is a 5 star trainer. All the equipment you need. The spin classes are great too! I like that there are early morning (6 am) classes to fit fitness in before the rest of life/work gets in the way.

Fantastic experience: I've been going to this location for 6 years, and I've got only good things to say about it!

Positive experience: Have all kinds of machines + 24 hours open

Fantastic experience: Lilly at the front desk was extremely helpful answering all the questions I had about Hot Yoga. Thanks!

Fantastic experience: Absolutely stunning gym. Wide variety of machines and equipment, with enough to allow everyone to workout without interference. The gym includes a turfed area, along with a dedicated aerobics area. Good change room with free towels.

Fantastic experience: Excellent location and easy access. Paid parking just near the gym. Good equipment and exercise classes.