Fit4Less

Fantastic experience: such a good gym, always clean, staff is really nice, and well managed!!!!!

Negative experience: They should hand out free deodorant, smells so bad here when it's busy

Positive experience: the weight area is small so it can difficult to get the weight you want.

Negative experience: I recently had an extremely disappointing experience with this Fit4Less. The front desk receptionist was incredibly rude and lacked basic customer service skills. When I inquired about my membership renewal, which they renewed without any prior notification, they abruptly charged $67 from my account. I wasn’t informed that my one-year contract had ended, and I would have appreciated a simple email or call before the renewal. When I reached out to discuss this, their response was shockingly dismissive. Instead of addressing my concerns, they rudely told me to cancel my membership and even cut the call twice! It’s frustrating because if they can send promotional and missed payment emails frequently, why can’t they send a courtesy renewal reminder once a year? I expected better communication and customer service from a professional gym. This experience has left me extremely disappointed with Fit4Less.

Positive experience: Pretty good atmosphere and rates are cheaper than anywhere else.

Negative experience: Its very small location. Two or more machines are under repair all the time. The worst thing is that cleaning staff is lazy, they start cleaning washrooms when its very busy and keep the washrooms closed for 45 minutes to one hour. So keep in mind, you may have to go for washroom at nearest tim hortons locations while working out there.

Fantastic experience: Today I had to visit another facility and it made me miss my home location staff are very friendly and always cleaning this is well kept and maintained

Negative experience: First of all, a lot of single machines when there can be less treadmills. Then most frustrating thing is no drinking water, i mean it is basic requirement for a gym. Then rude staff and broken equipment, which is extremely a no no. Not gonna go there again.

Positive experience: No special area for black card people like other fit 4 less branches. Not many equipments and too much crowdy.

Negative experience: Nice place to workout, but workout means to keep hydrated and viola there is no water station here, plus gym has almost all required equipment but only limited to one person thing, when it get busier people just wait in queue for their turn. Equipments 70| crowd 80| Cleanness 100 BUT NO HYDRATION ❌❌❌

Fantastic experience: Good gym.

Negative experience: It's really frustrating when me and my husband go to the gym and can't use the machines to enjoy my workout. People either sit on the machines without using them or take hours on just one. This makes it difficult to follow my exercise routine and get the most out of my gym time. It's a real challenge to stay motivated when the equipment is always occupied. I wish people would be more considerate and allow others to use the machines in a timely manner.

Positive experience: Fit4Less

Positive experience: Maintaining Equipment is very poor some bicycles need service and the wrists exercise machine has been broken for the last 3 weeks people are not disciplined cleaning after use of equipment is not applied. Cleaning needs to be improved.

Negative experience: It profoundly disappoints me when I go to the gym and cannot utilize the machines because individuals are occupying them, often monopolizing them for two or three hours. This prevents others from using the equipment and getting a fair workout. To address this issue, we need to set a time limit for machine usage. This way, everyone gets a chance to use the equipment and make the most of their gym time.

Fantastic experience: Best management in the world and she cute too godhelp me

Fantastic experience: I shared my disappointment with the customer service in a review I posted. The following day, the manager reached out to me to inquire about the problem and assisted in resolving it. Further, due to a technical glitch from Fit4Less, my access card was deactivated, but the manager diligently monitored the situation and ensured my account was swiftly reactivated. Moreover, they ensured I had access to the gym while the technical issue was being addressed. I am incredibly pleased and satisfied with the level of service provided.

Positive experience: Too many desi brown people who doesn't have courtsey or manner or both how to greet and behave.

Fantastic experience: Is it open today

Negative experience: Super small gym. Very busy.

Negative experience: Do not trust this company, I cancelled my membership on January 10th, 2024, they deducted money out of my account for the whole month of February while I did not even use the Gym. plus, they deducted another $71 for yearly membership fee for the whole year of 2024. do not give them your bank account information for pre-Authorized debits.

Fantastic experience: Gets the job done with no frills.

Negative experience: Worst washrooms Less weigh@ Few Leg machines No drinking water No sanitizer Not good experience

Negative experience: Very bad customer service . Morning staff she is so rude !! Happened twice ...

Negative experience: Very rude staff - “Saffy”. Need to learn basic manners how to deal with a customer. She seriously needs to learn how to listen what someone is saying and rather than giving lame answers, find a solution for someone’s problem.

Positive experience: Don’t have all the equipments

Positive experience: Average gym for low price

Fantastic experience: My local gym, has a decent array of machines, staff is kind and helpful. Hope they get their bottle refill station soon

Negative experience: There is an employee name faite(that what she told me). She is so rude to everyone which i cant explain. It happened with me twice that she didnt attend me well. And last week the same thing noticed by one of my friend. So please @fitforless pay concern while appointing ur employees.

Fantastic experience: Clean location

Positive experience: When we done with the workout , go to washroom for handwash, facing soap problem most of the time. Management should be very careful about it.

Negative experience: Lack Customer service

Negative experience: All machines in maintenance from the last week. Dont know why they are charging so much if they cant fix it. Have to cancel membership.

Fantastic experience: Fav place to go every morning. It is spacious... Has enough treadmills, and other requirements, massage chairs and bed. Monthly charges are good too

Negative experience: Very bad customer service never preferred to go this location, the black lady in front desk is very rude. I don’t know why she has so much of attitude.

Fantastic experience: recently I had the pleasure of experiencing outstanding customer service at the Fit4Less Trinity location, and I felt compelled to share my positive feedback. Daniel, a member of the staff, went above and beyond to ensure my fitness journey was both enjoyable and seamless. His professionalism, attentiveness, and friendly demeanor made a significant impact on my overall experience. Daniel not only provided thorough assistance with any inquiries I had but also demonstrated a genuine commitment to creating a welcoming atmosphere for all members. I truly appreciate the exceptional service Daniel offered and believe his dedication reflects positively on Fit4Less Trinity. His efforts have undoubtedly contributed to making this gym an excellent choice for anyone seeking not only affordable fitness but also a supportive and customer-focused environment. Kudos to Daniel and the entire team at Fit4Less Trinity for fostering a culture of exceptional customer service. Sincerely, Naomi K K.

Fantastic experience: Recently joined this gym, and it's fantastic! Clean, well-equipped, and Daniel from the staff is super helpful. Positive atmosphere and a great place for achieving fitness goals.

Negative experience: Cheap, not cleaned, No water dispenser. The instrument always shows under maintenance.

Fantastic experience: Grace is very nice and kind

Negative experience: the behavior of manager is not good at all she cant talk politely with anyone never seen such a rude person in my life. i request management to change her asap

Negative experience: The black lady at the front desk is so rude and talks like she owns other people. How could someone be manager and this rude I can see bad reviews about her on the google why hasn’t she changed or fired? Why the upper management is letting her do this to other people?

Negative experience: Manager doesn’t know how to talk to the customers. She is so disrespectful and customer service is so eww like woman i am paying to be there

Negative experience: Very bad customer service never preferred to go this location, the lady in front desk is very rude. I don’t know why she has so much of attitude. And I asked her some questions and she’s telling me to leave the gym is okay but the service was terrible. The person who worked there insulted us. This kind of service should no person offer to any customer ever. It was disgraceful.

Fantastic experience: One of the best gym. Super spacious and better than most Fit4Less gyms Also,they have dumbbells till 100 lbs here

Positive experience: You get what you pay for. An average gym

Negative experience: I went there to downgrade my membership's,the lady at the front desk ask me to show my ID as i didn't have my membership card with me . She told me that the last name on my ID doesn’t match with the last name in their system but they were the one’s who had created my membership with the same ID being provided. She was rude and said that she cannot help me with it and walk away. At the end i cancel my membership from self KIOSK.

Negative experience: Staff always leave before 9 ths the third time it happened i leave my work at 8 and reach gym at 9 my gym card has issues i need to get it changed but m not able to do it

Positive experience: I mean I don’t have any other option near me under that price but they should focus on maintainence. I am seeing the same machine under repair for more than 2 months now. Yesterday the bathroom door was smashed into the drywall.

Positive experience: Great staff, not fully equipped and no showers.

Negative experience: No water dispenser in a gym.. how does that even make sense

Negative experience: The black lady at the front desk know nothing about the customer service skills. Waited for her around 20 minutes at the desk and she was not around to help. Then she came finally with a rude attitude and didn’t greet.. She was very rude while helping too.

Negative experience: Worst customer service and the staff is very rude and unfair charges on membership cancellation. Moreover, this was my biggest mistake that I join this fit4less. They had to tell on the very first day about their policies of charging more money. like seriously we are fools who join this fit4less.

Negative experience: The most senseless place to be at! This gym doesnt even have water refills and dirty machines. They charge 5 dollars for a water bottle

Negative experience: Staff is racist over there girl is cleaning the gym and talking with her community guy while he has lot of mess of dumble in the gym and she did not say him to put dumble back on the rack while i left the rod with paltes behind me and she came to me and i am doing my excercise and she said to me left your set in between and put the rod back first its not the first time i see in this gym the whole staff always recist with indians

Negative experience: there is a girl, she does cleaning and all.she is very rude. we have black card. we pay for that and when i rqust her, she said, one min then she continuosly on the call and i said excuse me, she ignore me twice and its totally scam, first u mentioned advantages for black card peple and charge more then u treat cx like that. its our fault that we r paying money. she did not even response i was standing beside her 15min, she ignored. she is ridiculous. next week. i will terminate membrship,bcz of mannerless lady.i am giving 0star.

Fantastic experience: Best in the area

Positive experience: Good one not best one

Negative experience: Over crowded in daytime. If you get chance , visit at night after 01am. Dont bother getting black membership as night time is without staff and you cannot use massage chairs and hydro massage without staff.

Fantastic experience: The gym is lil small but it is upgraded with new equipments and is enough for good workout with cheap fees that they offer.. big shout out to the employees and the manager they are very supportive n polite to customers..

Negative experience: one of the worst gym experiences i ever had in my life. Machines are broken and machines need same services.

Negative experience: Staff is not co-operative for even a second. Make you feel useless member of the gym. They don’t know how to treat a member. Major reason of cancelling my membership from here

Negative experience: Staff isn’t co-operative at all. Poor service. Teach some manners how to treat a member. Major reason I cancelled my membership

Negative experience: Very small gym Crowded anytime i go Not enough machines, bench presses there is no incline bench press Only one cable machine

Negative experience: Almost every machine was broken in some way. Too tight place, not recommended at all. It was my time there and it was very disappointing .

Negative experience: Staff is very rude specially a lady in afternoon shift with spectacle.

Negative experience: There was a black lady working on this Friday 05-26-2023 near 9:00 pm She is rude and terrible person she was abusing to everyone at the gym

Negative experience: Their staff don't even know how to speak. How to treat customers. They don't even know the meaning of politeness.

Negative experience: Today first-time I visit this Trinity Gym, but an employee name Raquel doesn't even know the meaning of hospitality with gym members. So rude and sitting inside the room without giving attention, why someone is there? I don't prefer anyone to go to this Gym because of some bad employees working here.

Negative experience: Super honest review; it’s okay if you’re not super focused on actually progressing in lifting. The staff are nice, however the location itself is very small and mediocre. Most machines are functional, but quite a few are very old and/or have started to deteriorate. Not many freeweights. It’s always crowded unless you go early in the morning or late at night. The traffic outside the gym can make it difficult to get to sometimes, as it’s basically located in the biggest outdoor shopping centre in the city. Many people often don’t wear deodorant and will hog up the machines and freeweights. I mean, do you really need to do 9 sets of barbell rows and then swap out with your friend? While walking around the gym in between sets and getting upset that anyone else is using the equipment you abandoned? This is also one of the locations that doesn’t have a black card workout centre. So you’re not really getting anything special if you buy the premium membership, unless you enjoy tanning and awkwardly asking the staff to help you with the massage table. The way I see it, if you have a full-time job, you shouldn’t bother with this place. And also, there seems to be a crazy amount of super jacked guys who use this gym when it’s not exactly challenging them. Why don’t you guys go to Goodlife Fitness or LA fitness where they have the freeweights that are heavy enough for you to handle? How are you both jacked and broke? Overall: 4/10.

Negative experience: i would give no stars… the manager Raquel is extremely disrespectful and rude towards customers, she has no consideration of how she talks to people and she needs to step down or even get fired as there is a lot of problems with the gym and how it is managed. She’s talks to fellow employees with disrespect as well which is a very toxic environment for workers. it is disappointing to see and hear how she talks to them. I would not recommend this location, as other fit for less locations you’ll have a better experience at! please someone do something about this manager…. it’ll only get worse

Negative experience: Machines are always broken. Why can't they just fix it or get new . So disappointed.

Negative experience: Good place for work out. today’s my first day there a girl I don’t remember her name i just asked for bag which is included in my membership card but the way she treat that is very disappointed for me she is a customer service representative but she doesn’t know how to talk with their customer I don’t wanted to put negative comment about that but the incident really make me to put this comment so that other people will not face that kind of behaviour at the gym.

Positive experience: Well maintained and can't beat the price. But the biggest inconvenience is people bringing their trainers and hogging equipment. People tailgate bringing their pals to workout together in the same card and such things. Though fit4less says that it doesn't allow, yes it does. People drop heavy weights carelessly, they don't rack weights properly which is something the management should take seriously.

Negative experience: I canceled my membership due to personal reason. Today, i visit again to rejoin. So i don't know about how to use machine to register so i ring the bell. After 10 mins Employee Name: Raquel came out and explained everything and only she told me to just do it on the machine. I said last time one of ur employee done everything. And she os like we have everything on machine just do it by urself. She is very rude and unprofessional. Again i ring the bell to help she out after 15 mins. I said can u pls help me on machine . I didn’t now how to use it. She is like again there is wverything on machine. And also don't argue with me. This is totally disrespectful and unacceptable. I request to fit4less management to teach them some customers service values. Thanks

Positive experience: Good equipment, at times crowded. Would be great if water fountain is added.

Positive experience: Very good gym ... Good members... Well I see a lot of reviews about customer service but I'm being honest why do we even need them ? Yes one lady there is specifically half rude half impolite but no complaints... Always funn working out here... Nice environment in general

Positive experience: Good place

Negative experience: MANAGER IS EXTREMELY RUDE. I was waiting a solid 10 mins at the front desk and even knocked on the office door to use the massage chair and tanning bed that i pay extra for. After looking around the gym for an employee and failing to find one i pressed the button to start it up. The manager then turned it off and spoke to myself and friend in a very condescending and disgusting tone banning us from using the equipment for the day. Not to mention the only way to get water is the bathroom sink. Haven’t had any other issues with any other staff as they are all delightful and welcoming.

Negative experience: Most uneducated staff of this branch I have ever meet..Especially Jasmine and patrice..they even don’t the policy of thier gym.I don’t know who allowed them to work in the front desk. Rude behaviour with clients they don’t know how to deal wuth customer how make them satisfy with thier services..Must change the staff If u want o see ur branch grow up.

Negative experience: Its very poor customer service staff is to rude i was waiting for hydro massage last 20 minutes and i said please turn on hydro she did not reply I recommend dont go fit4 less in trinty commons location too bad service

Negative experience: (I just wanted to try another fit4less location )Not a public gym. More like a home gym. 2 star for having 3 machines that some other locations don’t have.

Negative experience: Worst customer service at this location, very rude to customers

Positive experience: Busy in main time like evening and bar and bench limited or i say single and limited machines e.g smith machine, if you looking for budget then here or you need features go for goodlife, these gyms are also own by goodlife. This is my view my personal experience. I also go in these gym because near by mt home.

Positive experience: Not too busy during the daytime, however multiple machines are not working. They also don’t have duplicates of these machines.

Positive experience: VERY small space with limited equipment so often you’re waiting for it to free up. Also, no fountain. Not a horrible gym but not great either

Negative experience: Most of the machines are broken from last 2 months, not worth it for workout , wish could have icon for zero star

Negative experience: Worst customer service 0000000 dun ever sign up with gyms

Positive experience: Y’all need a water fountain. No cap

Negative experience: Place is okay, i just go here because its more convenient for me but the worst thing is no water fountain i mean the price is reasonable but still a water fountain is immensely important.

Negative experience: So I called to cancel my membership, and they just hang up on me, and I called right back no answer and I tried again still no answer great customer service you have here.. If I could give this gym 0 stars I would. I strongly do not recommend this gym.

Fantastic experience: Place is full of athletes and gangsters but the pro's outweigh the cons #pun

Negative experience: Had to cancel membership . card worked only one time and they keep on charging for nothing

Fantastic experience: 10/10. Sebastian had helped me after I had gotten stuck under the bench press. I was trying to lift 20 pounds but it was too heavy. When I wailed for help he lended a helping hand❤️

Negative experience: Very poor customer service , they keep charging you even when you called for membership cancellation , cant even check the records of call. ultimately you pay for 2-3 months even after canceling your membership

Positive experience: It’s a good gym… I get it’s a budget gym but the gym is too small, and there’s the very basic machines available nothing more. Would love to see more machines with a bigger space available

Negative experience: very tied

Positive experience: A small gym, a good variety of equipment for training. Doesn't have a water fountain so you'll need to bring your own water bottle. Plenty of lockers for storing your gym bag.

Negative experience: Doors don't even work half of the time after scanning your card.

Negative experience: Gym is so bad and the locker room of mens is rlly smelly and full of axe bodyspray

Positive experience: Space is very limited and not much variety in equipment. No water fountain either. One squat rack type of setup so that's nice. Would only recommend if no other option but not terrible.